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Australia Post App Installation & Setup – Shopify Australia Post Shipping App with Rates, Labels & Tracking FAQs

    Install and configure Australia Post app correctly for Shopify

Questions in this section:

Can your app fully integrate an Australia Post account with Shopify, and what are the setup requirements?

Yes, the Australia Post Rates and Labels App fully integrates Australia Post accounts (MyPost Business, eParcel, and StartTrack) with Shopify. To set up the integration: 1. Install the app on your Shopify store. 2. Approve the subscription charges within Shopify to activate the app. 3. Open the app and select the type of Australia Post account you have. 4. Enter your account details as prompted in the app. If you encounter any difficulties during the setup, contact PluginHive support for assistance.

Do I just need to uninstall the app to cancel my subscription?

Yes, uninstalling the app will automatically cancel your app subscription. No further action is required on your part. If you wish to use the app again in the future, you can reinstall it at any time.

How can I activate my 14-day free trial for the Australia Post app?

The 14-day free trial starts automatically as soon as you install the app and approve charges. You’ll also be able to see the trial end date before approving any charges.

How can I cancel my PluginHive app membership or stop my subscription?

To cancel your PluginHive app membership and stop your subscription, simply uninstall the app from your account. Uninstalling the app automatically stops any active subscription associated with it. No further action is required to end your subscription once the app is removed.

How can I change my packaging type to a satchel instead of a box in PluginHive?

To change your packaging type to a satchel, follow these steps: 1. Go to App Settings in the PluginHive app. 2. Navigate to the Packaging section. 3. Click on Edit. 4. If you are using your own satchels, click on "Add Custom Box" and enter the dimensions matching your satchel. 5. If you want to use Australia Post provided satchels, enable all the MyPost Business Satchels in this section and click Save. 6. The selected satchel options will now be available for your shipping. This allows you to configure both custom and Australia Post satchel packaging types.

How can I change the bank account details used for deduction of postal expenses within the PluginHive app?

The PluginHive app automates your shipping process but does not handle postal expense deductions directly. These charges are managed by Australia Post. To update your bank account details for postal expenses, you need to either contact Australia Post directly or update your bank information through your MyPost Business account dashboard. If you have further queries regarding PluginHive app features, feel free to ask.

How can I connect Australia Post with my Shopify store using the PluginHive app?

To connect Australia Post with your Shopify store using the PluginHive Shopify Australia Post Rates & Labels app, follow these steps: 1. Install the PluginHive app from the Shopify App Store. 2. Open the app within your Shopify admin and initiate the Australia Post account integration by following the on-screen prompts. 3. Enter your Australia Post API credentials to link your accounts securely. 4. Configure shipping rates as per your requirements so they display at checkout for your customers. 5. Test the setup by creating a sample shipping label to ensure integration is successful. Should you need help at any step, you can schedule a support call or screenshare session with PluginHive to guide you through the process.

How can I connect my Australia Post My Post Business account within the PluginHive app and check shipping rates?

To connect your Australia Post My Post Business account within the PluginHive app and check shipping rates, follow these steps: 1. Navigate to the PluginHive app and select the option to add a new carrier. 2. Choose Australia Post My Post Business from the list of available carriers. 3. Enter the required account credentials in the provided fields. This typically includes your API password and other necessary identifiers. 4. Save your configuration to establish the connection. 5. Once connected, use the app’s Rate Checker or shipping calculator to verify that live shipping rates are being fetched successfully using your Australia Post account. 6. If you encounter any setup issues or require further assistance with account integration and app configuration, you can schedule a one-on-one setup meeting using the PluginHive appointment link provided.

How can I connect my Australia Post MyPost Business account to the PluginHive app?

To connect your Australia Post MyPost Business account to the PluginHive app, follow the step-by-step instructions provided in the PluginHive guide here: https://www.pluginhive.com/mypost-business-shopify-integration. This guide outlines the connection process and helps troubleshoot common issues. If you encounter any difficulties during setup, reach out to PluginHive support for further assistance.

How can I ensure that my account and app subscription for PluginHive are canceled and that I won’t be charged for the next billing cycle?

To cancel your PluginHive app subscription, simply uninstall the app from your Shopify store. Once the app is uninstalled, the subscription is automatically canceled, and you will not be charged for the upcoming billing cycles. Please note that if you uninstall after your trial period, you may still be charged for the current billing cycle, as Shopify manages all app billing. Deleting the app removes your subscription moving forward, but it does not retroactively remove charges for the current period if the app was active during it. Please contact PluginHive support for more clarification.

How can I find my merchant token for the Shopify Australia Post Rates & Labels App?

You can obtain your merchant token from the Australia Post My Post Business Portal. Please follow the steps provided in the official guide here: https://www.pluginhive.com/mypost-business-shopify-integration/#get_credentials. This guide includes detailed instructions on how to retrieve your credentials.

How can I generate the Merchant Token for my Australia Post MyPost Business Account when adding it to the PluginHive app?

To generate the Merchant Token for your Australia Post MyPost Business Account, follow these steps: 1. Visit the Australia Post website at http://auspost.com. 2. Log in to your MyPost Business Account. 3. Refer to this instructional video for step-by-step guidance on obtaining the Merchant Token: https://www.youtube.com/watch?v=i-RLJyOAc6A 4. Once generated, use the Merchant Token to complete the setup in the PluginHive app. If you require additional assistance with the app setup, you can request a Zoom call with the PluginHive support team.

How can I prevent further charges for the PluginHive app after uninstalling it?

To prevent any further charges: 1. Uninstall the app from your Shopify store as soon as you decide you no longer need it. 2. Charges will stop accruing after the app is uninstalled, but you may still be billed for any usage up to that uninstall date as per Shopify’s billing policies. Please contact PluginHive support for more clarification.

How can I proceed with setting up the Australia Post integration if I don't have a Parcel Post account because I don't meet the minimum parcel requirement?

If you are unable to obtain an Australia Post Parcel Post account due to not meeting their minimum parcel requirement (such as 2000 parcels per year), you can proceed by using an Australia Post "My Business" account. Please reach out to PluginHive Support to discuss your account type and availability—our team can guide you through the steps for connecting an Australia Post My Business account to the PluginHive app. We recommend booking a support call using the provided booking link to receive personalized assistance tailored to your specific configuration and eligibility.

How can I remove PluginHive from my Shopify store's Collaborator Access after resolving my support issue?

To remove PluginHive from having Collaborator Access to your Shopify store: 1. Log in to your Shopify admin panel. 2. Go to Settings > Users and Permissions (or "Users"). 3. Locate the PluginHive collaborator account in the list of users. 4. Click on the collaborator's name to open their profile. 5. Click "Remove access" or "Delete," then confirm the removal. This will revoke PluginHive's access. If you need further support or have additional questions, you can reach out again as needed.

How can I set up my Australia Post Business Charge Account as the payment method for label purchases in the PluginHive app?

To set your Australia Post Business Charge Account as the payment method in the PluginHive app, follow these steps: 1. Navigate to App Settings -> Account Settings -> Payment Method. 2. Select the "Charge Account" option. 3. When "Charge Account" is selected, the Charge Account Number is required. 4. If you have the Charge Account Number, add in the required field. If not, contact Australia Post and request that they share your Charge Account Number for your account.

How can I stop being charged for the Australia post app subscription on Shopify if I am no longer using the app?

To prevent any further charges for an app subscription on Shopify, you need to uninstall the app from your store. Shopify manages billing for all active apps, and charges begin once the trial period ends and the app remains installed. Once you uninstall the app, the subscription is automatically canceled, and you will not be billed in future cycles. Make sure the app is completely uninstalled from your store to avoid additional charges. Please contact PluginHive support for more clarification.

How can I stop being charged for the Australia Post Rates and Labels app if I never set up a merchant token or used the app, and I can’t cancel because I don’t have an account?

Shopify manages the billing for all active apps installed on your store. Charges begin after the trial period ends if the app remains installed, regardless of whether you have set up or used the app. To stop further charges, you need to uninstall the app from your Shopify store. Once uninstalled, no additional charges will be incurred. Please contact PluginHive support for more clarification.

How can I unsubscribe from the app and stop being charged if my Shopify store is currently closed?

To unsubscribe from the app and avoid future charges, first reopen your Shopify store. Once the store is active, uninstall the app you wish to remove. After uninstalling, your subscription to the app will be automatically canceled, and you will not be charged in future billing cycles. Please contact PluginHive support for more clarification.

How can I update PluginHive’s collaborator permissions in my Shopify admin for support and troubleshooting?

To update collaborator permissions in your Shopify store: -->Log in to your Shopify admin. -->Go to Settings → Users and permissions. -->Find the PluginHive staff/collaborator account in the list. -->Click on the account name to view permissions. -->Enable or update the required permissions. -->Save your changes. If you’re unsure which permissions to enable or face difficulties, contact PluginHive support at [email protected], or request a new collaborator invite with the correct permissions pre-selected. Once permissions are updated, notify the PluginHive team so they can proceed with your request promptly.

How do I begin testing my integration with the Australia Post Shipping and Tracking APIs?

To begin testing your integration, use the designated testbed environment provided by Australia Post at https://digitalapi.auspost.com.au/test. This environment allows you to run and validate your code before requesting production access. The app can be tested in the test environment only for certain accounts.

How do I cancel my subscription with the app?

To cancel your subscription, simply uninstall the app from your store. Uninstalling the app automatically cancels any active subscriptions associated with it. No further action is required after the app is removed.

How do I connect my Australia Post e-Parcel account to the PluginHive Shopify App?

To connect your Australia Post account to the PluginHive App, you need to obtain the following credentials from the Australia Post team: 1. Account Number 2. API Key 3. API Password Once you have these credentials, you can configure them in the app. For detailed instructions on how to obtain these credentials, refer to the help article: "PluginHive – How To Get Australia Post Shipping Account and API Credentials." After entering your credentials in the app, you can proceed with setup. For additional guidance on configuring shipping rates and labels, refer to "PluginHive – How to Set Up Australia Post Rates And Labels App for Your Shopify Store." If you need further assistance, contact PluginHive support for step-by-step help or schedule a setup call.

How do I connect my Australia Post My Post Business account to the PluginHive app in Shopify?

To connect your Australia Post My Post Business account to the PluginHive app on Shopify, follow the detailed steps in the guide at https://www.pluginhive.com/mypost-business-shopify-integration/. This resource will walk you through the integration process step-by-step, ensuring your account is properly linked to the app for seamless shipping operations.

How do I connect my Australia Post MyPost Business account to my Shopify store using the PluginHive app?

To connect your Australia Post MyPost Business account in your Shopify store using the PluginHive app, follow the detailed instructions provided in this guide: https://www.pluginhive.com/mypost-business-shopify-integration/. The guide provides step-by-step instructions on setting up the integration, adding your MyPost Business credentials, and configuring shipping settings in your Shopify store. For further assistance, contact PluginHive support.

How do I connect my Australia Post MyPost Business account with the PluginHive app?

To connect your Australia Post MyPost Business account with the PluginHive app, ensure you have your MyPost Business account Merchant Token in hand. Within the PluginHive app, follow the on-screen prompts to authorize and link your account. Once connected, you can begin generating shipping labels for your orders through the app. If you're unsure about the process or encounter issues, you can generate a shipping label from a test order to confirm the connection. For additional help or a walkthrough, contact PluginHive support.

How do I find the Merchant Token for my MyPost Business Account to connect it with the Shopify Australia Post Rates & Labels app?

To find your Merchant Token and connect your MyPost Business Account with the Shopify Australia Post Rates & Labels app, follow the step-by-step guide available at: https://www.pluginhive.com/mypost-business-shopify-integration/ This link provides comprehensive instructions for obtaining your Merchant Token and completing the integration process. If you require further assistance or prefer live support, you can schedule a call with the PluginHive team using the appointment link on the same page.

How do I get the Australia Post credentials to set up the PluginHive Australia Post app?

To connect your Australia Post MyPost Business account, you will need a Merchant Token, which can be found on the Australia Post website under: Business Details → Platform Partners → Search for “PluginHive” → Click “Connect” to generate the Merchant Token. Refer to the article for detailed steps: https://www.pluginhive.com/mypost-business-shopify-integration/ To connect your Australia Post StarTrack/eParcel account, you will need your Australia Post Account Number, API Key, and API Secret. You can refer to the article here: https://www.pluginhive.com/australia-post-account-and-api-credentials/ If you need assistance or more information, feel free to contact the PluginHive Support team at [email protected].

How do I locate my merchant token for setting up the PluginHive Shopify Australia Post Rates & Labels app?

To connect your MyPost Business Account with the app, you will require a Merchant Token generated for your account with PluginHive as the Platform Partner. Login to your MyPost Business portal > Go to business Details > Platform Partners > Locate PluginHive > Generate the Token > Complete the rest of setup > Copy the Token and add your account in the app.

How do I obtain and use a Merchant Token to integrate my MyPost Business account with the Shopify Australia Post Rates & Labels App?

To integrate your MyPost Business account with the Shopify Australia Post Rates & Labels App, you must first obtain a Merchant Token. Follow these steps: 1. Visit the provided YouTube video tutorial (https://youtu.be/i-RLJyOAc6A?si=tMxU1uCfMQPcWHwA) for detailed instructions on acquiring your Merchant Token. 2. Use the Merchant Token to add your MyPost Business account within the app's settings. 3. If you require additional guidance or encounter difficulties, contact PluginHive support.

How do I remove the existing Australia Post account and add my eParcel account in the PluginHive app?

Follow these steps to replace your current Aus Post account with your eParcel account: 1. Navigate to App Settings → Account Settings in the PluginHive app. 2. Select the current MyPost Business account you want to remove. 3. Click the Edit option, then click Delete. 4. Type “Permanently Delete” when prompted and confirm deletion. 5. Once the old account is removed, select the ‘Australia Post’ option to add a new account. 6. Enter your eParcel API Key and API Secret when prompted. 7. After adding the new account, reconfigure your app settings as required, since previous configurations will revert to default.

How do I resolve the "account validation failed" error when connecting my Australia Post MyPost Business account to Shopify using PluginHive?

The "account validation failed" error can occur if the merchant token has not been generated for the PluginHive partner. To resolve this issue: 1. Ensure that you are generating the merchant token specifically for the PluginHive integration, as other tokens or product keys will not work. 2. Follow the detailed integration instructions provided here: https://www.pluginhive.com/mypost-business-shopify-integration/. 3. Double-check that all entered credentials, including the merchant token and other account details, are correct. 4. If you continue to face issues, schedule a call with PluginHive support for personalized assistance using their appointment link. 5. Contact PluginHive support with any additional queries for further help.

How does Shopify billing work for PluginHive apps, and what happens after the free trial period ends?

Shopify manages billing for all active apps on its platform, including PluginHive apps. When the app is installed, a free trial period is provided. After the trial period ends, Shopify will automatically charge you for the app's subscription if you keep the app installed or reinstall it on your store. Charges are triggered for any active usage after the trial period, regardless of when the app is reinstalled. Please contact PluginHive support for more clarification.

How should I complete the Bring Your Own (BYO) setup on MyPost Business to ensure PluginHive integration works?

To complete the BYO setup and ensure PluginHive integration functions correctly: 1. Log in to your main MyPost Business account at: https://auspost.com.au/mypost-business/account-management/partners. 2. Check if PluginHive appears as a connected partner under "Partners." 3. If PluginHive is not shown, initiate the connection process by adding PluginHive as a partner via the portal. 4. Once connected, the portal will generate a merchant token. Copy this token. 5. Enter the merchant token into the PluginHive app within your e-commerce platform's settings. 6. Ensure that the same MyPost Business account is used for both payment methods and the integration token. If you encounter any confusion or setup trouble, arrange a call with the PluginHive support team for personalized assistance.

If I have multiple MyPost Business accounts with the same name, should I delete one of them to resolve integration issues with PluginHive?

Deleting one of the accounts is not necessarily required to resolve integration issues. Instead, it is important to verify which MyPost Business account is correctly connected to PluginHive and whether the Bring Your Own (BYO) setup is properly completed. Follow these steps:1. Log in to the MyPost Business portal using the email account you intend to use for PluginHive integration.2. Navigate to: https://auspost.com.au/mypost-business/account-management/partners.3. Check if PluginHive (or your platform partner) is connected under your partners.4. If not connected, add PluginHive as a partner to generate a merchant token, and use this token in your PluginHive app configuration.5. Multiple organizations should be avoided as discount rates and configurations are managed per organization.If you're unsure about your account setup, reaching out to the PluginHive support is recommended for cross-verification and guided configuration.

If I uninstall and reinstall the PluginHive Shopify app to update the product measurement units, will this affect our existing processed or new orders?

Uninstalling and reinstalling the PluginHive Shopify app will not remove any data or affect your existing processed or new orders. All details in the app remain the same, so it is safe to proceed with reinstallation to update measurement units for your products.

If I uninstall the app, will my subscription be automatically canceled?

Yes, uninstalling the app will automatically cancel your subscription. No further action is needed to end your subscription once the app is removed from your store.

If my Australia Post app shows as installed but not connected, what should I do?

If the app is installed in your Shopify store but not showing as connected, take these steps: 1. Double-check your Australia Post account details in the app to ensure they're entered correctly. 2. Try refreshing the app or reauthorizing the connection within the app dashboard. 3. If the app remains unconnected, contact the app developer for troubleshooting support. Shopify support can also reach out to the app provider on your behalf to expedite resolution if needed.

Is it possible to cancel my app subscription but keep the PluginHive app installed so I don’t lose my settings?

No, the app subscription can only be cancelled by uninstalling the PluginHive app. However, uninstalling the app does not remove your saved settings, so you can safely uninstall it and reinstall later without losing your configurations.

Is it possible to get a demo of the PluginHive Australia Post Ship app to see how it works before purchasing?

The PluginHive Australia Post Ship app offers a 14-day free trial period during which you can install the app on your Shopify store, link your Australia Post account (MyPost Business, eParcel, or StarTrack), and fully test its features. These include displaying Australia Post-calculated shipping rates at checkout (if Carrier Calculated Shipping is enabled on your store), generating shipping labels, and sending tracking updates. After installing and linking your account, you can schedule a Zoom call with the PluginHive team for personalized setup guidance and a walkthrough of the app’s configuration and features. The PluginHive Australia Post Ship app comes with a 14-day free trial, allowing you to explore all its features before making a purchase. During the trial, you can install the app on your Shopify store, connect your Australia Post account (MyPost Business, eParcel, or StarTrack), and test the full functionality. Key features include: Displaying real-time Australia Post shipping rates at checkout (with Carrier Calculated Shipping enabled), Generating shipping labels, Sending tracking updates to customers. After installing and linking your account, you can schedule a Zoom call with the PluginHive team for personalized setup guidance and a walkthrough of the app’s configuration and features.

Is there a guide available for setting up the PluginHive app with a new Australia Post account?

Yes, PluginHive provides setup guides for adding a new Australia Post account. Please refer to their official documentation or support resources for step-by-step instructions. If you need a direct link or further assistance, contact PluginHive support for guidance specific to your setup.

Is there a way to pause or unsubscribe from the PluginHive app without uninstalling it, such as a pause button or limited access option?

The only way to cancel your PluginHive app subscription is by uninstalling the app from your store. There is currently no option to pause the subscription or retain limited access while keeping the app installed. If you wish to pause your subscription, simply uninstall the app; you can reinstall it when you're ready to use it again.

I’ve updated my card details with Australia Post and can buy labels on their website, but not through the PluginHive app. How can I fix this? Is reinstalling the app necessary?

Reinstalling the PluginHive app is not required in this scenario. If you are able to purchase labels on the Australia Post website but not through the app, it is possible that the new card details are not yet approved for use via the Australia Post API. Steps to resolve: – Double-check that your MyPost Business account shows your new card as the active payment method. – Wait a short period for the card approval to be reflected for API transactions. – If the problem persists, provide a recent order number to the support team for testing, and they can attempt to generate a label to further investigate. – If required, the PluginHive team can help you contact Australia Post for further support.

Our business email is [email protected] but this app does not recognise it as a valid email because of its extension. Do I need this to match my MyPost Business email? Can this be updated?

If the app does not recognize your business email address due to its extension (such as ".coffee") during the installation process, you can provide any valid email and proceed as these details are only needed to contact you if required. If the AU Post MyPost Business account has been added to the app, it indicates successful integration. There is no strict requirement for your app login email to match your MyPost Business email; however, the system may need certain formats for verification or notifications. If you still encounter any email validation issues, contact support with details of the exact field or screen, so the team can assist in updating the validation logic or help you proceed with setup. For personalized assistance, you can schedule a free onboarding call with our support team via Zoom.

What are the correct dimensions for the "MyPost Business Flat Rate Satchel Small" box in PluginHive, and how can I restore them?

The "MyPost Business Flat Rate Satchel Small" box must have its default, original dimensions of 35.5 x 22.5 x 1 cm set in the PluginHive settings to be recognized as a pre-defined box and apply the correct flat rate. Make sure to set your satchel dimensions to match those defaults. If the dimensions have been changed, simply edit the box in your PluginHive settings and restore the official Australia Post dimensions so the app uses flat rate packaging.

What do I need before booking a support call to set up the Australia Post Rates & Labels App?

To ensure a smooth setup during the support call, please make sure of the following: -The Australia Post app is installed in your Shopify store. -You have your Australia Post account details ready (eParcel or MyPost Business or StarTrack). -Have permissions enabled to share your screen during the meeting. -Be available at the scheduled time, as support calls are limited to 30 minutes and may not be rescheduled or extended due to prior commitments. -You will receive the meeting link 5–10 minutes before your scheduled slot via email. Once you're ready, you can contact support and request a call.

What do I need to add my Australia Post eParcel account to the PluginHive app?

To add your Australia Post eParcel account, you need to obtain specific account details from the Australia Post team. These details are required to integrate your eParcel account with the PluginHive app. For assistance in gathering the required account information, you can refer to this instructional YouTube video: https://youtu.be/akab56AuY44?si=7Q-MWta0w1963c2Q. Once you have the necessary details, you can proceed with account integration within the app settings.

What does error 45006 mean when generating a shipping label, and how can I fix it?

Error 45006 during label generation indicates that there is an issue with the payment method saved in your MyPost Business (Australia Post) account. To resolve this, verify that your payment method is set up correctly within your MyPost Business account. If you continue to experience issues or need further clarification, contact the Australia Post support team for assistance. This error is not related to the payment method connected with your Shopify account.

What eCommerce Partners on Australia Post do I need a merchant token for? Do I need a Merchant Token to integrate MyPost Business with AuPost App in Shopify?

To connect your MyPost Business Account with the PluginHive app, you need a Merchant Token. You can generate the Merchant Token by following the step-by-step video guide provided by PluginHive: [Watch Video](https://youtu.be/i-RLJyOAc6A). If you are using an eParcel Account instead, you will need an API Key and API Secret, which must be obtained by contacting Australia Post directly. If you require further assistance with the configuration, you can schedule a live walkthrough via Zoom or a screen share session at your convenience. Yes, you need to generate Merchant Token to integrate Australia Post My Post Business in the AuPost App. To generate the Merchant Token, you can refer to the video guide provided – [Watch Video](https://youtu.be/i-RLJyOAc6A). If you require further assistance with the configuration, you can schedule a live walkthrough via Zoom or a screen share session at your convenience.

What is a Merchant Token in the context of Australia Post MyPost Business, and why do I need it for the PluginHive app?

A Merchant Token is a unique authentication key required to securely connect your Australia Post MyPost Business account with the PluginHive app. This token allows the app to access your Australia Post services and perform operations such as calculating shipping rates and generating labels. To integrate your MyPost Business account with the PluginHive app, you need to generate a Merchant Token from your Australia Post account and input it into the app. Detailed guidance and step-by-step instructions for generating a Merchant Token are available at: – Documentation: https://www.pluginhive.com/mypost-business-shopify-integration/ – Video Guide: https://youtu.be/i-RLJyOAc6A Once your Merchant Token is generated and the account is connected, you can continue setting up the app or request further assistance, such as booking a Zoom call for personalized setup help.

What is a Merchant Token in the Shopify Australia Post Rates & Labels app?

In the Shopify Australia Post Rates & Labels app, the Merchant Token is a unique identifier required to connect your MyPost Business account to the app. The account number alone is insufficient; you need to generate the Merchant Token from your MyPost Business dashboard. Log in to your MyPost Business account, navigate to your account settings, and follow the instructions to generate or retrieve your Merchant Token. Enter the Merchant Token in the app instead of the account number to complete the connection. The Merchant Token is a unique identifier required to connect your MyPost Business account to the Shopify Australia Post Rates & Labels app. The account number alone is not enough — you must generate this Merchant Token from your MyPost Business dashboard. How to Generate Your Merchant Token Log in to your MyPost Business account. Click the downward arrow next to your name (top-right corner) and select Business details. In the left-hand menu, go to Platform Partners (sometimes called eCommerce Partners). Find the relevant partner (e.g., Shopify) and click Connect or Link. Review and accept the Terms & Conditions. Add a payment card if prompted. Once connected, click Copy Token (or similar) to copy your Merchant Token to the clipboard. Using Your Merchant Token in Shopify Open the Shopify Australia Post Rates & Labels app. When prompted, paste the Merchant Token into the Merchant Token field (instead of your account number). Save your settings to complete the connection.

What is needed to integrate APGL with the PluginHive app?

To ensure a smooth integration of APGL with the PluginHive app, a test account setup and access to the required documentation are necessary. This will enable the development and quality assurance teams to adapt the app for APGL’s new API, allowing merchants to efficiently manage high-volume international shipments. If you are collaborating on this integration, please ensure the appropriate contacts assist in providing the requested account and documentation details.

What setup support options are available for new users of the app?

After installing the app, you can request a Zoom call with the PluginHive team to assist you with setup and configuration. The support team can guide you through adding product measurements, configuring packaging, integrating your MyPost Business account, and enabling shipping rates at checkout.

What should I do after connecting my Australia Post account to ensure it's working correctly?

After connecting your Australia Post MyPost Business account to the PluginHive app, test the integration by generating a shipping label within the app. This process will confirm that your account is connected correctly and that you can successfully create labels. If you experience any problems, contact PluginHive support for assistance.

What should I do if Australia Post does not appear as a carrier option in my Shopify shipping settings, even after installing the app?

If Australia Post does not appear as a carrier in your shipping settings after installing the app, follow these steps: 1. Make sure your Australia Post account is connected to your Shopify store via the shipping app. 2. Check the app dashboard within Shopify to confirm the integration is active. 3. If the integration does not appear or the carrier doesn't show up, contact the app developer for further assistance. If these steps do not resolve the issue, Shopify support can coordinate with the app provider on your behalf.

What should I do if my test orders are not showing up in my Australia Post MyPost Business account?

If your test orders created in PluginHive are not appearing in your MyPost Business account, you can access their details by: 1. Logging in to your Australia Post portal with your MyPost Business account. 2. Navigating to the "Tracking" section on the left side of the portal. 3. Searching for the tracking numbers associated with your test orders. 4. Clicking "View" next to a tracking number to manage the order or request a refund if needed. If the orders or tracking numbers do not appear and you continue facing issues, reach out directly to the Australia Post support team for assistance.

What should I do if PluginHive reports they do not have access to the checkout page or the PluginHive app in my Shopify store?

If PluginHive informs you that they don’t have access to certain sections like the checkout page or the PluginHive app in your Shopify store, it usually means the collaborator permissions need to be updated. -->Log in to your Shopify admin. -->Go to Settings → Users and permissions. -->Locate the PluginHive staff/collaborator account in the list. -->Click the account name to open the permissions page. -->Ensure the relevant permissions are enabled -->Save the changes. If you are not sure which permissions are required, contact PluginHive support at [email protected]. You can also request a new collaborator invite with all necessary permissions pre-selected. Once the permissions are updated, inform the PluginHive team so they can proceed with troubleshooting.

What should I do if PluginHive support confirms that label generation is still failing even after updating my card with Australia Post?

If label generation continues to fail after you have updated your credit card in your MyPost Business account and the card works on the Australia Post website, the following steps are recommended: – Double-check that your new card is correctly set up and active in your MyPost Business account. – Allow some time for Australia Post's system to register the new payment method, especially for API transactions. – If issues persist, PluginHive can raise the case directly with Australia Post support on your behalf. You will be provided with a support case number for follow-up. – You may also follow up with Australia Post using the provided case number to expedite resolution.

What should I do if the Carrier Calculated Shipping feature is already enabled on my Shopify store but the PluginHive app is not working as expected?

If the Carrier Calculated Shipping feature is already enabled but the PluginHive app is not functioning as expected, reinstall the app on your Shopify store and notify PluginHive support. Installing the app afresh ensures the latest configurations are applied. The support team will then verify the setup from their end and assist you further if any issues persist.

What steps should we take to transfer ownership and connect a new Australia Post account to the PluginHive app while retaining all current settings?

To transfer ownership and connect a new Australia Post account: 1. Navigate to App Settings > Account Settings. 2. Click on Edit for the current Australia Post account. 3. Select Delete, type "Permanently Delete," and confirm by clicking the Delete option. 4. After deleting, you will be redirected to add a new account. 5. Select the “Australia Post” option (for eParcel or StarTrack accounts) and click Next. 6. Enter the new account number and API key, then click Save and Finish. Note: Deleting the current account will revert all app-related settings to default. All labels, manifested orders, and specific app/product settings will be removed, so you need to document existing settings (such as box packaging and product sizes) and keep a backup before proceeding.

Where do I find my merchant token for account configuration with the Shopify Australia Post Rates and Labels app?

You can obtain your Merchant Token by logging in to your Australia Post MyPost Business account. For step-by-step guidance, refer to the following resources: YouTube Video: https://youtu.be/i-RLJyOAc6A?si=Hc516Ka6VSOEbPbW Help Article: https://www.pluginhive.com/mypost-business-shopify-integration/ If you need further assistance or prefer guided setup, please contact our support team at [email protected]. We’ll be happy to help or schedule a call if needed.

Where do I find the Merchant token for Australia Post?

To obtain your Merchant Token for Australia Post (MyPost Business), follow these steps: 1. Log in to your Australia Post MyPost Business account. 2. Navigate to your account Business Details section and then go to Platform Partners. 3. Locate PluginHive as the Platform Partner. 4. Generate or retrieve the Merchant Token from this section, which you will need to connect your account with compatible shipping apps or integrations. For further reference, review the document: https://www.pluginhive.com/mypost-business-shopify-integration/?srsltid=AfmBOoph7zLD83xqdonMBovgIlwfco29GhkU6bHM13dvADoGlD_3AE6I#get_credentials

Why am I getting an "Account Validation Failed" error when trying to connect my Shopify store to Australia Post using my Merchant Token?

The "Account Validation Failed" error typically occurs when the Merchant Token you are using is not generated with PluginHive as the Platform Partner. Login to your MyPost Business portal > Go to business Details > Platform Partners > Locate PluginHive > Generate the Token > Complete the rest of setup > Copy the Token and add your account in the app. If you continue getting the error, verify that your MyPost Business Account is setup correctly by reaching out to Australia Post.

Why does it say my Australia Post merchant key won't work, even though it's the only number I can find on my Australia Post business account?

If your Australia Post merchant key is not working, it may be due to an incorrect number or an issue with the integration process. To resolve this: 1. Ensure you are using the API credentials (merchant key and password) provided specifically for Australia Post's shipping API, not just your business account login or reference numbers. 2. Verify that you have generated the correct API key from your Australia Post Developer Centre account. 3. Reinstall the PluginHive Australia Post Rates & Labels app in your Shopify store to reset the integration process. 4. After reinstalling the app, attempt to integrate using your correct Australia Post API credentials. 5. If issues persist, contact PluginHive support with details of the error message for personalized assistance.

Why is my Australia Post Merchant Token not working when connecting to PluginHive, and is it because it's currently allocated to the Starshipit app?

The Merchant Token will not work if it is currently allocated to another platform like Starshipit. To connect your Australia Post account to PluginHive, you need to create a new Merchant Token specifically for PluginHive within the MyPost Business website. Follow the step-by-step instructions provided in the PluginHive documentation: 1. Log in to your MyPost Business account. 2. Navigate to the API access or integrations section. 3. Generate a new Merchant Token exclusively for PluginHive. 4. Use this new token when setting up your PluginHive integration. You can refer to the detailed guide here: https://www.pluginhive.com/mypost-business-shopify-integration/#get_credentials If you encounter issues, ensure that each platform (Starshipit and PluginHive) uses a separate token allocated through the MyPost Business portal.

Why was I charged even though I didn’t use the app, and how can I avoid this in the future?

App charges are based on installation, not usage. As long as the app is installed on your store, Shopify continues billing for the subscription. To avoid future charges, you can simply uninstall the app from your store when not in use. This will automatically stop any further billing. Please contact PluginHive support for more clarification.

Why was I charged for the PluginHive app after uninstalling during the free trial period?

Please note that Shopify handles billing for all apps installed on its platform. If the app remains installed after the 14-day free trial, Shopify will automatically initiate charges, even if the app hasn't been actively used. However, if the app was uninstalled before the trial period ended, no charges will be applied.

Will I be charged for the PluginHive app for January if I kept it installed until the end of the month?

Since the app remains installed until January 30, 2025, you may be charged in the current billing cycle. All subscription and billing activities are handled by Shopify. Once the app is uninstalled, you will not be charged in future billing cycles.

Will I continue to be charged after uninstalling the app from my Shopify store?

Once you uninstall the app from your Shopify store, you will not be charged from the upcoming billing cycle. However, you might still receive a charge for the current billing cycle because Shopify processes app charges only after the trial period ends and while the app remains installed on your store. If the app is uninstalled, further charges will not occur from the next cycle. Please contact PluginHive support for more clarification.

Will uninstalling the Australia Post plugin automatically stop the subscription fee?

Yes, uninstalling the Australia Post plugin will automatically cancel any active subscription associated with the app, and you will not be charged further subscription fees. No additional action is required to stop billing once the app has been uninstalled.

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Shopify Australia Post Shipping App