ups-banner-bg
ph_img_faq_page_image

Australia Post Carrier Account Integration – Shopify Australia Post Shipping App with Rates, Labels & Tracking FAQs

    Connect your MyPost or StarTrack accounts with Shopify seamlessly

Questions in this section:

Can I connect both my MyPost Business and eParcel accounts to the Australia Post Rates and Labels app?

The Australia Post Rates and Labels app allows you to connect only one account at a time, either MyPost Business or eParcel. If you wish to use both accounts simultaneously, consider using the PH Multi Carrier Shipping Label App (https://www.pluginhive.com/shopify-multi-carrier-shipping-label-app/?srsltid=AfmBOooKnMNQDWHn40gcJCK-ZAxuAo3uKCRQ4YygpiTwVaaSLfCCdSZ6). This app supports integration with both MyPost Business and eParcel accounts, enabling you to generate shipping labels for both through a single solution.

Can I generate a manifest for my MyPost Business account in the PluginHive Australia Post App?

No, manifest generation is not supported for MyPost Business accounts in the PluginHive Australia Post App. Manifest is available for eParcel and StarTrack. You can still use the app to display live Australia Post shipping rates at checkout, generate shipping labels for your orders, and track shipments. If you require help with any of these features, support is available to guide you through setup and usage.

Can I still schedule a pickup for MyPost Business account shipments, or do I need to drop off packages at an Australia Post office?

You may be able to request a pickup directly from the Australia Post website if your MyPost Business account is eligible. Please visit the Australia Post website and check if the pickup request option is available for your account. If you do not see the option, you will need to drop off your packages at an Australia Post office. For confirmation and the most accurate information, it is recommended to contact Australia Post support regarding pickup services for MyPost Business accounts. Australia My Post Business API does not support pickup requests. You will need to drop off the packages at an Australia Post office.

Do I need an Australia Post account to show live rates via the PluginHive app, even if I don’t need to create labels?

Yes, you are required to have an Australia Post account (such as MyPost Business, eParcel, or StarTrack) and connect it to the app, even if you do not need to generate shipping labels. This is because the app uses your Australia Post account credentials to access and display real-time shipping rates.

Does PluginHive support integrating StarTrack Express, Premium, Same Day Services, and Australia Post Domestic and International with Shopify stores?

Yes, PluginHive solutions support Australia Post StarTrack integration for both Domestic and International shipments. This includes Express and Premium services offered by the carrier, as well as Same Day services and Australia Post Domestic and International shipping. To set up the integration, you will need to obtain the API credentials required for the StarTrack account. If you need assistance with app setup, you can book a Zoom call with PluginHive support who will guide you through the integration process.

Does the Australia Post MyPost Business integration support shipping multiple packages per international shipment in PluginHive?

Yes, when using the Australia Post MyPost Business account with the PluginHive app, you can ship both single and multiple packages per shipment for international orders. This makes MyPost Business an ideal option if your business requires shipping multiple packages per customer internationally.

How can I access my discounted (negotiated) Australia Post rates through the PluginHive app instead of the generic rates?

To access your discounted (negotiated) Australia Post rates through the PluginHive app, you need to add your Australia Post eParcel Account in the app. Negotiated rates are only available for eParcel accounts, not for MyPost Business accounts. Follow these steps: 1. Obtain your API Key and API Secret for your eParcel account from Australia Post. 2. In the PluginHive app, navigate to the settings where you can add or edit your Australia Post account. 3. Select the option to add an eParcel account. 4. Enter your API Key and API Secret as provided by Australia Post. 5. Save the configuration. Once your eParcel account is added and configured correctly, the PluginHive app will use your account to fetch and display your negotiated contract rates to your customers at checkout. If you are currently using a MyPost Business account, only generic rates will be shown, as negotiated rates are not supported for that account type.

How can I add a StarTrack account to ship larger packages using PluginHive's Shopify Australia Post app?

The Shopify Australia Post Australia Post Rates & Labels app only supports connecting a single carrier account at a time. If you need to use both Australia Post (e.g., MyPost Business) and StarTrack services, you should consider using the PH Multi-Carrier Shipping Label app instead. This app allows you to connect multiple carrier accounts and set up custom shipping rules based on conditions like total cart weight. For example, you can configure rules such as using MyPost Business for shipments up to 22 kg and StarTrack for shipments above 22 kg. You can download the Multi-Carrier Shipping Label app from the Shopify App Store and use its 14-day free trial. If you need help configuring the accounts or shipping rules, PluginHive’s support team can assist you via call or email.

How can I add our Australia Post eParcel account to PluginHive instead of our MyPost Business account?

To add your Australia Post eParcel account, first delete your connected AU Post MyPost Business account. Go to App → Settings → Edit Account Settings to find the option to delete the existing account. Once deleted, you can reconnect by adding your AU Post eParcel account details. If you need step-by-step visual guidance, refer to the instructions or reach out for a call appointment with PluginHive Support for direct assistance.

How can I change the payment method for MPB account through app?

You can update your payment information directly with your shipping carrier (such as My Post Business) on their respective platform.

How can I connect both eParcel and MyPost Business accounts to process orders with different rates?

The Australia Post Rates & Labels App allows you to connect only one account at a time—either MyPost Business or eParcel. To use both accounts simultaneously, you need the PH Multi-Carrier Shipping Label App. This app enables you to connect multiple Australia Post accounts (both MyPost Business and eParcel) and process orders using your preferred account services. To use this solution: 1. Install the PH Multi-Carrier Shipping Label App from PluginHive: https://www.pluginhive.com/shopify-multi-carrier-shipping-label-app/ 2. Take advantage of the 14-day free trial to explore all features. 3. Once installed, you can add both your eParcel and MyPost Business accounts within the app settings. 4. Choose different accounts when processing orders, as per your business requirements. 5. The app offers multiple plans, such as the Basic ($9/month) and Starter ($19/month) plans, with higher tiers available based on your shipping volume. 6. Schedule a call for guided setup using this appointment link if needed: https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=flyawayaus.myshopify.com&email=&ticket=321873&key=1743640213075

How can I create a return label using Australia Post with a MyPost Business account in PluginHive?

Australia Post does not support return shipments for MyPost Business accounts through their API. To create a return label, you will need to handle return shipments manually by contacting the Australia Post team directly. Automated return label generation is not available for MyPost Business accounts within PluginHive.

How can I identify which carrier is being used for shipments in the PluginHive Australia Post App?

To see which Australia Post carrier you have added in the app and is being used for shipments: 1. Go to Setting in the app. 2. under the Account Settings, you will see the carrier information, such as "AU POST MY POST BUSINESS" that is added in the app. This helps you track which shipping service is being utilized for your orders.

How do I connect my Australia Post MyPost Business account to Shopify using PluginHive, and where can I find the Merchant token?

You can connect your MyPost Business Account with the app using the Merchant Token for your account. You can generate the Merchant Token from your MyPost Business dashboard on auspost.com.au Login to your account > Business details > Platform Partners > Locate PluginHive and click on Connect > Provide the card details if needed > Copy the Merchant Token and use it with the app to connect your account.

How do I get a Merchant Token for integrating my MyPost Business account with the Australia Post Rates & Labels app?

To obtain a Merchant Token for your MyPost Business account integration, follow these steps: 1. Log in to your MyPost Business account on the Australia Post portal. 2. Navigate to the section where you can manage your account integrations or API access. 3. Follow the instructions to generate your Merchant Token. For detailed, visual guidance, refer to this YouTube video: https://youtu.be/i-RLJyOAc6A?si=tMxU1uCfMQPcWHwA. 4. Once you have the Merchant Token, enter it into the app to complete the integration of your MyPost Business account.

How do I integrate my new AusPost eParcel account with the PluginHive app after switching from MyPost Business?

To integrate your AusPost eParcel account with the PluginHive app, follow these steps: 1. Remove the existing MyPost Business account from the app: – Navigate to App Settings > Account Settings. – Click on the edit option for the account. – Click on "Delete" to remove the MyPost Business account. 2. Before removing the account, ensure you have backed up all the details of recent label-generated orders. 3. Obtain the following eParcel account details from the Australia Post team: – Account Number – AP Key – API Password 4. Once you have these details, add your eParcel account to the app by entering the required information in the Account Settings section. Following these steps will allow you to successfully switch your integration from MyPost Business to eParcel within the PluginHive app.

How do I remove an outdated Australia Post (EParcel) account and add a MyPost Business account in the PluginHive app?

To switch from an old Australia Post (EParcel) account to a MyPost Business account in PluginHive, follow these steps: 1. Navigate to the PluginHive app. 2. Go to Settings > Account Settings. 3. Select the account to remove, then click Edit > Delete. 4. After deleting the old account, choose Australia Post MyPost Business from the available carrier options. 5. Enter your MyPost Business account details to complete the setup. This process will configure your store to use MyPost Business rates and services through PluginHive.

How should I connect my Australia Post MyPost Business account to the PluginHive app to get accurate shipping rates?

You can connect your MyPost Business Account in the app using the Merchant Token generated from your Account on auspost.com.au Once the account is connected, make sure that the packaging settings in the app is configured as per your requirement as this will be crucial for getting correct rates from your account with the app. For further assistance, contact PluginHive support.

Is it possible to integrate all the Australia Post carrier services (MyPost Business, eParcel, and StarTrack) at the same time?

The Australia Post Rates and Labels app supports connecting only one Australia Post account at a time. To integrate multiple Australia Post carrier services—MyPost Business, eParcel, and StarTrack—simultaneously, you should use the PH Multi Carrier Shipping Label app. This app enables you to connect all your Australia Post accounts and use all three services together. It also provides features such as displaying calculated shipping rates at checkout, generating shipping labels, and sending live tracking updates to customers. You can install this app from the PluginHive website and take advantage of a 14-day free trial. Comprehensive setup instructions are available in the following article: https://www.pluginhive.com/knowledge-base/setting-up-shopify-multi-carrier-shipping-label-app/. If you need help with setup, you can contact the PluginHive support team to schedule a call.

Is it possible to use both Australia Post eParcel and StarTrack accounts in the PluginHive Australia Post app?

No, the PluginHive Australia Post app does not support connecting both eParcel and StarTrack accounts simultaneously. If you need to use both eParcel and StarTrack accounts together, you should use the PluginHive Multi Carrier Shipping Label (MCSL) app, which allows integration with multiple carrier accounts and provides features for shipping labels and invoice/document generation.

Is the package weight limit a limitation of Australia Post or the PluginHive app?

The package weight limit is a restriction imposed by Australia Post (Au Post), not a limitation of the PluginHive app. Australia Post's MyPost Business and eParcel service supports only up to 22 kg per shipment. For heavier packages, you must use a different carrier or Australia Post's StarTrack service.

What are the benefits of using the Australia Post Rates and Labels app if I already have the PH Multicarrier Shipping Label app?

The Australia Post Rates and Labels app specifically supports only Australia Post carriers and allows you to add one account among MyPost Business, eParcel, or StarTrack. With a single subscription fee of $19 USD per month, you can generate an unlimited number of labels for Australia Post shipments. By contrast, the PH Multi Carrier Shipping Label app supports over 30 shipping carriers and allows multiple carrier accounts to be added. Its subscription plans start at $9 USD (Basic), each with label generation limits per plan. Both apps allow you to show carrier rates at checkout, generate shipping labels for orders, request carrier pickups (if supported), fulfill orders, and provide shipment tracking. Choose the app best suited to your requirements—use the Australia Post app for extensive Australia Post shipments with unlimited labels, or continue with the Multi Carrier app for broader carrier options.

What are the requirements to display live carrier shipping rates at checkout with the PluginHive app on Shopify?

To display live carrier shipping rates at checkout using the PluginHive Australia Post app, you need to: 1. Get the Carrier Calculated Shipping feature enabled for your Shopify store (this is a mandatory Shopify requirement). 2. Have an Australia Post account (MyPost Business, eParcel, or StarTrack) connected to the app. 3. Install the PluginHive app and complete the setup process. The app offers a 14-day free trial for you to test all features. Onboarding support via Zoom is available if you need assistance with configuration.

What features are available for MyPost Business accounts in the PluginHive Australia Post App?

With a MyPost Business account, you can use the PluginHive Australia Post App to: – Display live Australia Post shipping rates at checkout – Generate shipping labels for your customer orders – Track shipments directly through the app Manifest generation is not available for MyPost Business accounts, but all other shipping and tracking features are supported. Manifest is available for eParcel and StarTrack. If you need assistance, you can request further help or schedule a call with support.

What is the difference between a Charge Account and a Credit Account in Australia Post MyPost Business, and how do I find my Charge Account number?

A Charge Account and a Credit Account in Australia Post MyPost Business are different. A Charge Account allows you to receive periodic billing (typically monthly) for the postal services you use. The Charge Account number is usually provided directly by Australia Post MyPost Business. If you are unsure of your Charge Account number or do not have one, you should contact Australia Post directly for confirmation and assistance. This will ensure you are using the correct account number when configuring your PluginHive integration.

What is the difference between an Australia Post Business Account and a MyPost Business account, and why does only the Business Account offer a pickup service?

There are important differences between Australia Post (AusPost) Business Accounts and MyPost Business accounts: 1. Australia Post Business Account (Corporate Account) – Intended for high-volume businesses. – Requires a formal contract with Australia Post. – Offers discounted shipping rates based on shipping volume. – Includes additional services such as scheduled pickups (may be free or paid depending on shipping volume). – Provides enhanced API access for automated shipping processes. – Uses charge account billing (billed for shipments instead of paying per label). – Provides access to premium international shipping options. – Requires a business ABN (Australian Business Number). 2. MyPost Business (MPB) – Suited for small to medium businesses. – No formal contract required; sign up is available online. – Shipping discounts are tiered based on monthly spend. – Does NOT include a pickup service—businesses must drop off parcels at an Australia Post office or use a third-party for pickups. – Supports label generation through the MyPost portal or via third-party integrations. – Requires upfront payment for shipping labels (pay-as-you-go). The Pickup Service Difference: – Australia Post Business Account holders can schedule parcel pickups due to their higher shipping volumes. – MyPost Business accounts do not offer a pickup service directly—parcels must be dropped off or collected via an external service.

What should I do if I still see mismatched or constant rates even after connecting my Australia Post account correctly?

If mismatched or constant rates persist: 1. Double-check that you are using the correct Australia Post account type (MyPost Business vs eParcel). 2. Ensure the integration in PluginHive matches your current account and uses the appropriate credentials (Merchant Token for MyPost Business). 3. Recreate shipment scenarios in both PluginHive (with your account connected) and the Australia Post website (while logged in). 4. Compare the rates for identical shipments. 5. If issues persist, collect screenshots or documentation of the rate comparisons and share them with support for further investigation.

What should I do if there are multiple MyPost Business accounts, and I am unsure which account is storing the credit card used for PluginHive label purchases?

To ensure correct payment processing for label purchases through PluginHive: 1. Identify which MyPost Business account is integrated and connected to PluginHive (check your merchant token in both the app and the MyPost Business partner section). 2. Log in to the relevant MyPost Business account—usually the one connected under Partners at https://auspost.com.au/mypost-business/account-management/partners. 3. Verify that your active credit card is stored and set as the payment method in this account. 4. Avoid storing cards on multiple similar-looking accounts to prevent payment and integration confusion. 5. If you are uncertain, contact PluginHive support or schedule a troubleshooting call to cross-check and confirm your setup.

What should I expect after deleting the current Australia Post account and adding a new eParcel account in the PluginHive app?

After deleting your current account (e.g., MyPost Business), all app settings will be reset to their original defaults. Once you add your new eParcel account with the API Key and Secret, you need to review and set up your app configuration again according to your requirements to ensure proper integration and desired functionality.

Where can I find the Merchant Token for my MyPost Business account to connect with the PluginHive app?

To obtain your MyPost Business Merchant Token, please refer to this YouTube video tutorial: https://youtu.be/i-RLJyOAc6A?si=nijJWfOp9f1CS5af The tutorial provides step-by-step instructions on retrieving your Merchant Token.

Where do I find the merchant token for my Australia Post MyPost Business Account?

You can generate the Merchant Token for your Australia Post MyPost Business Account by following these steps:1. Log in to your account at auspost.com.au.2. Navigate to your MyPost Business account settings.3. In the Au Post Dashboard, at Top Right, click on Business Details, click on eCommerce Partners, search for PluginHive and Generate & Copy the Token.For a detailed walkthrough, you can refer to this instructional video: https://www.youtube.com/watch?v=i-RLJyOAc6AIf you require further assistance with the setup process, support can be provided through a Zoom call upon request.

Which carriers support pickup functionality that I can use with PluginHive?

The following carriers support pickup functionality and can be integrated with PluginHive: -->Australia Post eParcel & Australia Post StarTrack accounts (not MyPost Business) -->TNT Australia -->DHL Express -->Aramex (MyFastway) -->CouriersPlease To use pickup functionality, ensure your respective carrier account is integrated into the PluginHive app. Once set up, you can generate shipping labels and request pickups directly from the app—no need to manually fulfill orders within Shopify. If you need help with setting up your carrier or scheduling pickups, feel free to contact the PluginHive support team.

Who can I contact at Startrack or Australia Post to get API credentials or support for integration?

To obtain your Startrack or Australia Post API credentials (including the Account Number, API Key, and API Password) or for additional integration support, you should reach out directly to the official Australia Post customer support team. If you are still unable to get the details, you can reach out to the PluginHive Support team.

Who should I contact at Australia Post when label generation fails in PluginHive due to account-related shipping errors?

For label generation failures related to your Australia Post account, you should contact the MyPost Business support team through the MyPost Business Support Portal: – Log in to your MyPost Business account. – Use the ‘Support’ link on the left to access the Support Portal. – Click ‘Get Help’ and then use the ‘Create an enquiry’ button to lodge your case. – Alternatively, you can use the live chat (green ‘Online’ button, top right) or request a call back (red ‘Request Call’ button, lower right). – When contacting support, mention the specific error message and attach any relevant XMLs or technical documentation provided by PluginHive for faster resolution.

Why am I receiving an error 400 when trying to schedule a pickup with my MyPost Business account, and what should I do after generating a shipping label?

For Australia Post MyPost Business account, pickup and manifest generation features are not supported, which is why you see the error 400 when attempting to schedule a pickup. After generating a shipping label, you should prepare your package and either drop it off at a post office or raise a pickup request from your MyPost Business Dashboard on the Australia Post website (auspost.com.au). Pickup requests cannot be made via the app for this account type.

Why am I unable to book a pickup through the app using my Australia Post MyPost Business account?

Australia Post does not support pickup requests for MyPost Business accounts through third-party apps. To arrange a pickup, you will need to request it manually via the MyPost Business portal on auspost.com.au

Why am I unable to generate a return label with my Australia Post MyPost Business account, and how can I handle returns?

Australia Post Rates & Labels App does not support return label generation for MyPost Business accounts through the Australia Post APIs. To process a return shipment, you will need to contact Australia Post directly to arrange the return with their team. If you have any further questions regarding return processes or require assistance with other shipment configurations, feel free to reach out for support.

Why am I unable to generate manifests, book pickups, or cancel packages using the PluginHive Australia Post integration with MyPost Business?

The Australia Post MyPost Business carrier does not support generating manifests, requesting pickups, or label cancellation through their API. As a result: – Manifest and Pickup options are not available via PluginHive’s integration with MyPost Business. – Label cancellations are also not supported for MyPost Business accounts through the app. If you need to cancel a label (for example, for a test label), you can request a refund for any generated labels by logging into the Australia Post portal. To do this: 1. Log into your Australia Post account. 2. Go to the Transactions section. 3. Find the relevant tracking number and click “View.” 4. Select the “Refund” option. This is the recommended method for handling cancellations of labels generated through MyPost Business.

Why can't I generate sample labels with Australia Post MyPost Business in PluginHive?

Australia Post does not provide test accounts, so it is not possible to generate sample labels with the MyPost Business carrier via PluginHive. All labels generated are live and billable. If you need to test label generation, use actual orders, as Australia Post does not support a sample or test mode for this carrier. Once the label is generated, you can get it refunded from the Australia Post MyPost Business website.

Why do I only have the option to connect my eParcel account and not my MyPost Business account in the app?

The app supports integration with only one Australia Post account at a time. You can either connect your eParcel account or your MyPost Business account, but not both simultaneously.

Why do I receive an "Account Validation Failed" message when connecting my MyPost Business account, even though I am using the same Merchant Token as in another Shopify app?

The "Account Validation Failed" error usually occurs if the Merchant Token was generated under a different Platform Partner. Each app integration requires its own token generated specifically for that platform. To resolve this: 1. Generate a new Merchant Token, ensuring you select PluginHive as the Platform Partner during the token creation process. 2. Copy the Merchant Token associated with PluginHive. 3. Add your MyPost Business account to the PluginHive app using this token. If you need further help with this process, refer to the following setup article: https://www.pluginhive.com/mypost-business-shopify-integration/?srsltid=AfmBOortxltWEWFHfuLHiCEJ1nOSYcgFTv8KLZj0EyquwK8jdX0zc0Du#get_credentials

Why don't I have the "request pickup" option when using PluginHive with my Australia Post MyPost Business account?

The "request pickup" option is not available for Australia Post MyPost Business accounts when using PluginHive. Australia Post offers the request pickup service only for StarTrack and eParcel accounts. Since your account is connected as a MyPost Business account, this option is unsupported, which is why you do not see it as available in the PluginHive app.

Looking for more details or ready to start using the plugin?
Visit the product page to explore all features and pricing.

Shopify Australia Post Shipping App