Australia Post Feature Availability & App Capabilities – Shopify Australia Post Shipping App with Rates, Labels & Tracking FAQs
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Explore available features and app capabilities for Shopify shipping
Questions in this section:
- Are we able to try the app again on a trial to make sure it works as expected?
- Do any of the supported shipping carriers offer same-day delivery options?
- How can I schedule an appointment with PluginHive support to set up the Hive app with my Shopify store?
- Is it easy to split shipments using the app?
- Is it okay to uninstall and reinstall the shipping app myself, or should I wait for PluginHive support?
- Is it possible to bulk edit product dimensions?
- What is your refund policy after uninstalling the app?
Are we able to try the app again on a trial to make sure it works as expected?
You can install and use the app by accepting the charges through your store. While a traditional free trial may not be available, PluginHive offers a 30-day refund policy. If you find the app does not meet your requirements within 30 days, you can request a refund. This allows you to test the app's functionality risk-free during that period.
Do any of the supported shipping carriers offer same-day delivery options?
The supported carriers in PluginHive’s Multi Carrier Shipping Label App (such as Sendle, Aramex, MyFastway, Australia Post, FedEx, and DHL Express) provide various standard and express shipping services. To determine if same-day delivery is available for your location and requirements, it is recommended to contact the specific shipping carrier’s support team directly. Same-day delivery availability depends on the carrier, selected service, and destination region.
How can I schedule an appointment with PluginHive support to set up the Hive app with my Shopify store?
To schedule an appointment with PluginHive support, please contact PluginHive support through the email.
Is it easy to split shipments using the app?
Currently, split shipments and partial fulfillments are not fully supported by the app. If you require split shipment functionality, it is recommended to reach out via a call to discuss your specific use case and explore available workarounds or future plans in more detail.
Is it okay to uninstall and reinstall the shipping app myself, or should I wait for PluginHive support?
You can proceed to uninstall and reinstall the app yourself without waiting for PluginHive support. Once completed, inform the support team so they can verify the app's functionality and assist with any further issues.
Is it possible to bulk edit product dimensions?
Yes, you can bulk edit product dimensions using the CSV functionality on the App Products page. Here are the steps: 1. Navigate to the App Products page. 2. Click on the "Export" button to export a CSV file containing your products. 3. Open the exported CSV and update the product dimensions as needed for your products. 4. Save the CSV file after making your changes. 5. Return to the App Products page and use the "Import" button to upload the updated CSV file. This process will update the product dimensions for all listed products in one go.
What is your refund policy after uninstalling the app?
We offer a 30-day refund policy upon uninstallation. Please contact PluginHive support for more clarification.
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