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Australia Post Flat Rate & Custom Rate Configuration – Shopify Australia Post Shipping App with Rates, Labels & Tracking FAQs

    Set up flat or custom shipping rates accurately on your Shopify store

Questions in this section:

After switching to box packaging and increasing box size, why am I still seeing high shipping costs for small orders?

High shipping costs may occur if the "Pre-pack" option is enabled for your products. The "Pre-pack" option treats each product as requiring its own package, leading to multiple packages and higher shipping rates even if they physically fit together. Disabling the "Pre-pack" option will allow the app to consolidate products into fewer packages based on the defined box dimensions and limits, which should result in more accurate and lower shipping rates for small orders.

Can Australia Post deliver to all countries, or are there restrictions when shipping internationally using your service?

Australia Post can deliver to all countries where its services are available. If Australia Post supports delivery to the destination country, the app will generate shipping labels without issues. However, some destinations may have service restrictions or disruptions. For the latest information on restricted or suspended destinations, refer to the Australia Post international service updates page: https://auspost.com.au/disruptions-and-updates/international-service-updates. For example, there are times when Australia Post does not ship to specific countries, such as Canada, due to restrictions. Always check this official page before shipping internationally.

Can DHL be integrated into the PluginHive app for international shipping?

Yes, PluginHive supports integration with DHL for international shipping. You can connect your DHL account to our PH Multi Carrier Shipping Label app to access shipping rates, generate labels, and handle international orders through PluginHive.

Can I add a "Free Shipping over $99" shipping method along with calculated Australia Post rates using the PluginHive Shopify Australia Post Rates & Label app?

The PluginHive Shopify Australia Post Rates & Label app does not allow setting free shipping based on order price within the app itself. However, you can achieve this by configuring free shipping based on order value in your Shopify shipping settings and using the app to display calculated Australia Post rates alongside it. Once an order is placed with free shipping, you can generate Australia Post labels for fulfillment using the app. This setup allows customers to see both calculated rates and the free shipping option over $99 at checkout.

Can I adjust or change how volumetric weight is calculated for more realistic shipping rates in the PluginHive app?

The PluginHive app follows the shipping carrier’s (e.g., Australia Post) guidelines by calculating both actual and volumetric weight and selecting the higher for rate calculation. There is no option to override this logic within the app, as carriers require this approach for providing accurate rates. To ensure more accurate rates: – Verify that the product dimensions and weights entered in the app are correct. – Ensure that packaging options (satchels, boxes) are set up properly. – Double-check the shipping rates by performing a test transaction on the carrier’s official website with the same details. If discrepancies arise, provide comprehensive screenshots displaying shipping, packaging details, and calculated rates for further support.

Can I configure different package dimensions for national and international shipping in the PluginHive app?

Currently, the PluginHive app does not provide a feature to assign different product dimensions specifically for national and international shipping. For domestic shipments, if you select Au Post provided boxes/satchels (which meet the minimum dimension requirements), these are used for rate calculations. For international shipments, only custom boxes or the product’s actual dimensions are considered. If you have custom packaging suitable for international shipments, you can add these custom boxes in the app. The app will then use your custom box dimensions for international shipping, which may help avoid shipping errors without needing to modify the product dimensions themselves.

Can I configure the app so that some products have Australia Post rates applied and others have free shipping, depending on the product?

Yes, you can achieve this setup using Shopify Shipping Profiles alongside the PluginHive app: 1. In your Shopify admin, create two Shipping Profiles: – Profile 1: Add all products for which you want to show calculated Australia Post rates at checkout. Within this profile, set up the appropriate shipping zones and integrate the PluginHive app for real-time rate calculation. – Profile 2: Add all products for which you want to offer free shipping (i.e., shipping is included in product price). For this profile, create shipping zones and select Free Shipping as the shipping option. 2. With this configuration: – If a checkout contains products only from Profile 1, the app will calculate and display the shipping rates using Australia Post at checkout. – If the checkout contains only products from Profile 2, customers will be offered only Free Shipping at checkout. This setup allows you to offer both calculated and free shipping options at the individual product level based on your requirements.

Can I create multiple flat-rate shipping groups (for example, separate rules for more than one group of products) using the PH Multi Carrier Shipping Label App?

The PH Multi Carrier Shipping Label App allows you to create flat-rate shipping rules for a single group of products by leveraging the Shopify Product Type as a Shipping Class. If you have multiple distinct groups of products that require different flat-rate rules, using Product Type as Shipping Class is not recommended, as the setup supports only one group efficiently. For multiple groups, the rule complexity increases and may not be manageable within the app’s intended workflow.

Can I customize the Delivery Method labels (e.g., show "Melbourne Plus Flat Rate" or "Free Local Delivery" instead of just "Local Delivery") on the Shopify Orders summary page?

Customization of the Delivery Method label displayed on the Shopify Orders summary page is managed by Shopify itself, not by PluginHive or the shipping app. For more specific labeling (such as showing "Melbourne Plus Flat Rate" or "Free Local Delivery"), you will need to contact Shopify support and share your requirements with them, as this functionality is controlled by Shopify. Let us know if you have any further questions related to the PluginHive app.

Can I integrate StarTrack with the PluginHive Australia Post Rates and Labels app? Does this app support live shipping calculation?

Yes, the Australia Post Rates and Labels app supports integration with StarTrack. To set up your StarTrack account in the app, you will need your Account Number, API Key, and API Password. The app offers live shipping rate calculations at checkout, allows you to generate and print shipping labels, manifest orders, and provides order tracking. A 15-day free trial is available for you to test all features. For further assistance or onboarding, a Zoom session can be arranged after installing the app. More details can be found on the Product Page: https://www.pluginhive.com/product/australia-post-shopify-shipping-app-rates-label-tracking/

Can I offer both Australia Post standard rates and free shipping options at the individual product level, so that certain products have calculated Australia Post rates and others include shipping in their price (with no additional charge at checkout)?

Yes, you can achieve this by using Shopify Shipping Profiles in combination with the PluginHive app. Follow these steps: 1. In Shopify, create two separate Shipping Profiles: – Profile 1: Add all products for which you want to show calculated Australia Post rates at checkout. – In this profile, set up relevant shipping zones and add the PluginHive app for rate calculation. – Profile 2: Add all products that should have shipping included in the price (i.e., no extra shipping charge). – In this profile, set up the relevant shipping zones and add "Free Shipping" as the only shipping option. 2. With this configuration: – When a customer checks out with items from Profile 1, the PluginHive app will calculate and display Australia Post rates. – When items from Profile 2 are in the cart, only the Free Shipping option will be displayed. This approach allows you to control which products incur calculated shipping charges and which have shipping included in the price. Ensure that your product groups are organized correctly in their respective shipping profiles for this setup to work as intended.

Can I offer free shipping to B2C customers for orders over $250 but exclude B2B customers using customer tags with the PluginHive app?

The PluginHive app does not currently support conditional shipping rates based on order value or customer tags. While it can display Australia Post rates at checkout, features like offering free shipping selectively to B2C customers using tags are not available. You may need to configure such conditions using Shopify’s native shipping settings or third-party apps that specialize in conditional shipping rules.

Can I set a rule so that when an item qualifies for free shipping over a certain amount, the standard shipping rate is hidden and only the free shipping is displayed at checkout?

The Australia Post Rates and Labels app does not support conditional hiding of standard shipping rates when free shipping thresholds are met. However, you can configure these types of rules using the PH Multi Carrier Shipping Label app, which allows more advanced shipping logic. On the Australia Post Rates and Labels app, both standard and free shipping options may be displayed simultaneously if both conditions are met.

Can I set flat shipping rates (e.g., Standard: $80, Premium: $150) that multiply by quantity for a specific group of products using the PluginHive Australia Post Rates and Labels App?

No, the Australia Post Shipping App does not support setting flat shipping rates that multiply by quantity for specific product groups. To achieve this requirement, use the PH Multi Carrier Shipping Label App. This app allows you to configure flat shipping rates based on product groups, and you can utilize the Shopify Product Type as a Shipping Class to create the rule. For your scenario with 17–18 products needing flat rates, the Multi Carrier App is suitable.

Can I set manual shipping rates in Shopify checkout and still use the PluginHive app to generate Australia Post shipping labels based on actual order weight or volume?

Yes, on the Shopify Basic plan, you can set manual shipping rates in your Shopify Shipping Profile that customers see at checkout. Meanwhile, the PluginHive Australia Post Rates & Labels app will use the actual order weight or volume to calculate accurate postage when generating shipping labels for fulfillment. This means customers pay your manual rates at checkout, but shipping labels reflect precise postage based on real package details.

Can I set up free shipping for orders over $499?

Yes, you can set up free shipping for orders over $499 by configuring the Shipping Profile in your Shopify store. To do this, go to your Shopify admin panel, navigate to Settings > Shipping and Delivery, and edit your shipping profile. Add a Free shipping rate based on the order price condition and set the minimum purchase amount to $499 to qualify for free shipping. For detailed step-by-step guidance, you can refer to the Shopify Help Center or Shopify’s official documentation on shipping rates. If you need further assistance with this setup, please contact the Shopify support team.

Can I set up two fulfillment locations so that shipping rates are calculated from each respective location based on the type of stock (e.g., Organic from Mareeba QLD and Conventional from NSW)?

Yes, you can achieve this setup using the app by creating multiple shipping profiles for products stored in different warehouses or locations. Each profile can be linked to a specific fulfillment location (e.g., Organic stock from Mareeba QLD, Conventional stock from NSW). When a customer orders a product, the app will calculate freight based on the designated location for that product. To configure this: 1. Install the app and access your dashboard. 2. Set up your different locations or warehouses (e.g., Mareeba QLD and NSW) within your store’s settings. 3. Create separate shipping profiles for each location. 4. Assign your products to the correct shipping profile based on their stock location. 5. The app will use the associated location to calculate live shipping rates to the customer's address. 6. Utilize the 14-day free trial to test the setup with your actual products and addresses. If you need personalized assistance, you can schedule a Zoom onboarding session for a walkthrough.

Can I still use the PluginHive Australia Post shipping app if Carrier Calculated Shipping is not enabled on my Shopify store?

Yes, the app can be used for generating shipping labels and fulfilling orders with tracking details even if the Carrier Calculated Shipping feature is not enabled on the Shopify store. However, displaying live shipping rates to customers during checkout will only work once the Carrier Calculated Shipping feature is activated on your Shopify store.

Can I use PluginHive’s Australia Post Rates & Labels App to apply eParcel contract rates Australia-wide, except for certain postcodes where I want to offer custom flat-rate shipping based on weight?

The Australia Post Rates & Labels App by PluginHive does not currently have a built-in feature to set rules that mix flat-rate pricing for specific postcodes and for the rest, use the eParcel contract rates. At this time, you cannot automatically apply your eParcel contract rates nationwide while assigning different flat-rate shipping prices based on weight for selected postcode ranges within the app’s existing functionality. For creating postcode specific rules, you can try using the PH Multi Carrier Shipping Label App.

Can I use the PluginHive app on Shopify only to create invoices and shipping labels, without displaying rates at checkout?

Yes, you can use the PluginHive Multi Carrier Shipping Label (MCSL) app on your Shopify store solely for generating shipping labels and invoices, without displaying rates at checkout. After adding your carrier API credentials, simply access the app to create shipping labels and invoices for your orders. There is no requirement to enable shipping rates display at checkout if you only use these label and documentation features.

Can I use the PluginHive app to display shipping costs or shipping options directly on my Shopify POS (physical store) system?

Currently, the PluginHive app does not support displaying calculated shipping rates or shipping options directly within the Shopify POS (physical store) system. Shipping costs and rates can only be viewed by creating an order within Shopify or by adding products to the online cart and entering a shipping address during the online checkout process. If you need to generate shipping labels or provide shipping information for in-person sales, these actions must be performed through the Shopify admin or the PluginHive app outside of the POS interface.

Can I use the PluginHive Australia Post app to generate shipping labels and send live tracking updates if Carrier Calculated Shipping is not enabled?

Yes, even if your Shopify store does not have the Carrier Calculated Shipping feature enabled, you can still use the PluginHive Australia Post app to generate shipping labels for your orders and provide live tracking updates to your customers.

Can I use the PluginHive Australia Post Rates & Labels app on my Shopify store without upgrading my Shopify plan to include carrier-calculated shipping?

The carrier-calculated shipping feature is required by Shopify to display shipping rates from any third-party shipping app, including PluginHive Australia Post Rates & Labels. This requirement is set by Shopify and not by PluginHive. However, even if carrier-calculated shipping is not enabled on your Shopify plan, you can still use the app to generate shipping labels in bulk for your orders and send live tracking updates to your customers.

Can I use the PluginHive Australia Post Rates and Labels app with an eParcel account?

Yes, the PluginHive Australia Post Rates and Labels app supports eParcel accounts. To connect your eParcel account, you will need your Account Number, API Key, and API Password. The app allows you to display live shipping rates at checkout, generate and print shipping labels for your orders, create manifests, and track shipments. You can try the app with a 14-day free trial to test its features for your business. After installation, you can also schedule a Zoom onboarding session for assistance with setup and usage. For more information, visit the Product Page: https://www.pluginhive.com/product/australia-post-shopify-shipping-app-rates-label-tracking/

Can PluginHive override the mandatory requirement for the Suburb field in Australia Post rate calculations from the cart page?

The Suburb field is a mandatory requirement set by Australia Post for shipping rate calculations, and PluginHive cannot override this from within the app. To enable rate calculation on the cart page, update your theme settings to include the Suburb field or consult Shopify/the theme’s support for assistance, as this function is controlled outside of the PluginHive app.

Can PluginHive support assist with checking and updating my app's shipping settings to prevent incorrect shipping charges?

Yes, PluginHive support can check your app's configuration and enable or disable specific shipping services based on your requirements. Please contact PluginHive support for further assistance.

Can PluginHive’s app show live checkout rates in Shopify using my Australia Post Business (MyPost Business) account, and also generate labels with my discounts?

Yes, PluginHive’s Australia Post Rates and Labels app for Shopify supports integration with MyPost Business accounts. This allows you to display your contract shipping rates (including your Aus Post discount) to customers at checkout, generate and print shipping labels using your discounted account rates, and track orders. All these features are managed within a single app, making your shipping workflow seamless.

Can PluginHive’s Au Post app display shipping amounts per product in Shopify’s "Sales by Product" report?

The shipping amounts in Shopify reports are presented according to Shopify’s reporting logic. Since shipping is an order-level expense and not product-specific, the "Sales by Product" report does not allocate shipping amounts per product. The Au Post app facilitates rate calculation and label generation but does not influence how Shopify structures or displays shipping data in its reporting modules. For product-level shipping allocation or customized reporting, you may need to use separate reporting apps or contact Shopify for advanced data segmentation capabilities.

Can the PH Multi Carrier Shipping Label App calculate shipping rates based on volumetric weight or actual weight?

Yes, the PH Multi Carrier Shipping Label App supports shipping rate calculation based on both actual and volumetric weight. For each product, the app will compare the actual weight and the volumetric weight and use whichever is higher to determine the shipping rate.

Can the PH Multi Carrier Shipping Label App handle the certain shipping requirements such as free shipping for 80% of products over $199, shipping charges for the remaining 20% based on weight, size, and postcode, and normal shipping for all products under $199?

The PH Multi Carrier Shipping Label App can be configured to handle complex shipping rules, including your requirements based on the product shipping class and order price criteria. You can set up these shipping rules within the app. For advanced configurations, it is recommended to install the app in your store and schedule a Zoom call with PluginHive support for tailored setup assistance.

Can we set live checkout rates for specific geographies (e.g., only New Zealand) or does it have to apply to every region if we already have fixed rates set for Australia?

Yes, you can display live calculated shipping rates for specific geographical zones by configuring zones in your Shopify settings. This allows you to set live rates for certain regions (like New Zealand) while maintaining fixed rates for others (such as Australia). To display shipping rates from any Shopify app, the carrier calculated shipping rates feature must be enabled for your Shopify store. If you do not have this feature, you can still use the app to generate shipping labels and send live tracking updates to customers. For comprehensive shipping automation, consider installing the Shopify Australia Post Shipping App with Rates, Labels, and Tracking, which offers a 15-day free trial. Once installed, you can schedule a setup call for personalized assistance in configuring your shipping process.

Do I need a separate shipping platform or can I print Australia Post labels directly with the PluginHive app?

You do not need a separate shipping platform to print Australia Post labels. The Australia Post Rates & Labels app from PluginHive allows you to generate and print Australia Post shipping labels directly from your Shopify orders page. The app also enables you to display live Australia Post rates at checkout for your customers, provided you have the "Carrier Calculated Shipping" feature enabled in your store. Additionally, you can manage shipments and automate order fulfillment with tracking information shared directly with your customers. Simply connect your active Australia Post account (such as MyPost Business or eParcel contract) to the app to start using these shipping features within your Shopify store.

Do I need to manually select 'express' shipping each time, or does the PluginHive app automatically generate the correct shipping label based on the customer’s selection?

The PluginHive app automatically generates a label based on the Australia Post service selected by the customer at checkout—if that service is configured and offered through the app. If a shipping option at checkout is not sourced from the app (for example, if it’s a manually created or third-party shipping rate in Shopify), the app will default to generating a label using its own default service (such as Parcel Post). To ensure the correct shipping label is generated, configure all desired Australia Post shipping options (including express) in the PluginHive app and ensure customers are selecting from those options at checkout.

Do I need two API keys to enable location-based shipping calculations for multiple warehouses?

No, you do not need two API keys to support shipping rate calculations from multiple fulfillment locations. Once you have set up your warehouse locations and assigned products accordingly through different shipping profiles, the app will handle rate calculations for each location without requiring additional API keys.

Do the shipping services I select in Shopify Shipping Profiles control which Australia Post shipping options customers see at checkout when using the PluginHive app?

No, the shipping services listed in Shopify Shipping Profiles under Shipping Zones do not determine the shipping options shown to customers at checkout. Instead, the shipping options come directly from the PluginHive app’s Carrier Settings, where you enable and select the Australia Post services you want to offer. Make sure you have enabled “Future Services” and selected the desired carrier services inside the app under Settings > Carrier Services. When properly configured, all enabled and compatible shipping options will be shown to customers at checkout regardless of the services listed in Shopify Shipping Profiles. If you need help with this setup, feel free to contact PluginHive support.

Does the PluginHive app work with Australia Post eParcel (Parcel Send) accounts?

Yes, the PluginHive app integrates with Australia Post eParcel (Parcel Send) accounts. You can add your account using your API Key and API Password. The app allows you to display calculated shipping rates at checkout (if the Shopify Carrier Calculated Shipping feature is enabled), generate shipping labels, share tracking details, and generate manifests for your orders.

Does the PluginHive Australia Post app allow products without shipping data to be flagged as “Contact Us” or “Request Quote for Shipping” instead of showing shipping rates?

No, the app does not support displaying options such as “Contact Us” or “Request Quote for Shipping” for products missing shipping information. The app is designed to show live shipping rates at checkout using either the specified product dimensions/weight or the default values you have set. Custom messaging for products lacking shipping details is not a feature of this app.

Does the PluginHive Australia Post Shipping app have the option for signature on delivery?

Yes, the app provides a Delivery Signature option. To enable it, go to App Settings -> Additional Settings, set "Is Delivery Signature Needed" as Required, and then save the changes. This will apply the delivery signature requirement to all shipments.

Does the PluginHive Australia Post Shipping App support shipping Dangerous Goods via StarTrack?

Yes, the PluginHive Australia Post Shipping App supports shipping Dangerous Goods with StarTrack. To enable this feature, mark your product as Dangerous Goods within the app by following these steps: 1. Go to App Settings. 2. Navigate to Products. 3. Select the desired product. 4. Click Edit. 5. Checkmark the “Dangerous Goods” option. Once enabled, you’ll be able to ship Dangerous Goods through StarTrack using the app. If you need setup assistance, PluginHive offers support via Zoom call to guide you through the configuration process.

Does the Shopify Australia Post Rates & Labels app support other carriers like TNT and DHL, or is a separate app needed?

The PluginHive Shopify Australia Post Rates & Labels app is exclusively for Australia Post shipments. For integrating and shipping with other carriers such as TNT Australia or DHL Express, you will need the PH Multi Carrier Shipping Label app from PluginHive. This separate solution also offers live shipping rates, label generation, and tracking for multiple carriers within Shopify.

Does using a custom shipping profile in Shopify for a combo product mean I need to apply a fixed shipping rate?

Yes, if you use a separate shipping profile in Shopify for your combo product, you’ll need to set a fixed (set) shipping rate for it. Automatic real-time shipping calculation from Australia Post will not apply to these products due to compatibility limitations.

Does your app support MyPost Business account integration and show real-time calculated shipping rates at checkout?

Yes, you can add your MyPost Business account in the app. When set up and if the Carrier Calculated Shipping feature is enabled on your store, the app will show real-time calculated shipping rates at checkout. It also enables you to generate shipping labels and share tracking information with your customers. The app offers a 14-day free trial so you can test these features with your store. Please contact PluginHive support for more clarification.

How can a flat rate of $9.95 can be added and shown at checkout while using own boxes?

To set a flat shipping rate of $9.95 with your the own boxes: 1. In the Shopify admin, go to "Settings" > "Shipping and delivery". 2. Under the relevant shipping profile, locate the shipping zone and click on "Add rate" or update an existing rate. 4. Enter "Flat Rate" (or a preferred name) and set the price to $9.95. 5. Save the changes. Even though the custom box details are added in the PluginHive app, the flat rate setting in Shopify would override carrier-calculated rates for the defined zone and conditions. Ensure the flat rate is applied to the desired shipping methods and zones. For further customization or troubleshooting, provide specific requirements or screenshots for more targeted assistance.

How can customers place orders and process them in the PluginHive app without CCS enabled?

Even if CCS is not enabled and shipping rates are not shown at checkout, you can create your own flat rates on checkout so that the customers can still place orders in your store. To process these orders using the PluginHive app: 1. Allow customers to complete purchases without real-time shipping rates—orders enter Shopify as normal. 2. Generate the shipping labels via the PluginHive app for the order. 3. Once the label is successfully generated, the Shopify Order will be fulfilled by the app with the tracking number. This process enables you to still automate shipping and fulfilment even if shipping rates were not captured at checkout.

How can I activate the CCS (Carrier Calculated Shipping) feature for my Shopify store?

To activate the CCS (Carrier Calculated Shipping) feature for your Shopify store, you need to contact the Shopify support team directly. They are responsible for enabling this feature on your store. Once enabled, you will be able to use real-time carrier shipping rates with compatible apps.

How can I add a free shipping option at checkout for orders over a certain amount in Shopify?

To add a free shipping option at checkout for orders over a certain amount in Shopify, set this up within your Shopify shipping profiles. Go to your Shopify admin, navigate to "Settings" > "Shipping and delivery," and adjust your shipping rates in the relevant shipping profile to include a free shipping rate for orders above your specified threshold. Please note, if you are using the Australia Post Rates app by PluginHive, the app itself can only display Australia Post rates at checkout; for general free shipping setup, use Shopify's native shipping settings. For detailed assistance with the shipping profiles, consult the Shopify documentation or contact the Shopify support team.

How can I add a free shipping option for orders over $300 without affecting Australia Post shipping rates in PluginHive?

To offer free shipping for orders above $300, set up a shipping rate condition based on order value within your Shopify shipping profiles. This configuration is managed directly in your Shopify admin, not within the PluginHive app. The PluginHive app is designed to display real-time Australia Post rates at checkout and does not control conditional free shipping setups. For step-by-step guidance, follow Shopify's documentation or contact Shopify support. Your PluginHive app settings for Australia Post rates will not be affected by changes made in your Shopify shipping profiles.

How can I adjust shipping costs in the app if my products don’t fit standard Australia Post packaging?

If your products do not fit standard Australia Post boxes or satchels, and you must adjust product dimensions for the app to retrieve rates, you can use the shipping cost adjustment feature within the app: 1. Navigate to the PluginHive app settings for shipping adjustments. 2. Apply a percentage or flat rate markup or adjustment to the calculated Australia Post rates. 3. This adjustment ensures that any discrepancies between actual shipping costs and calculated rates are covered. This approach helps you maintain pricing accuracy even when product sizes or packaging requirements differ from Australia Post's available options.

How can I assign Shopify flat shipping rates so that Standard Shipping automatically uses Parcel Post and Express Shipping automatically uses Express Post for label generation, instead of always defaulting to Parcel Post?

If your Standard Shipping and Express Shipping options in Shopify are flat rates (not carrier-calculated), the app does not have a direct link between those checkout methods and specific carrier services. When using the Auto-Generate Label option, the app will always select the cheapest available service (typically Parcel Post) regardless of the shipping method chosen at checkout. To map your Standard flat rate to Parcel Post and Express flat rate to Express Post, you will need to generate labels manually. Follow these steps: 1. Go to your Shopify Order. 2. Click on "More Actions". 3. Select "AuPost Generate Label". 4. On the manual label generation page, choose the specific shipping service (Parcel Post or Express Post) you wish to apply. 5. Generate the label. This allows you to control which shipping service is used for each shipment. If additional help is needed, you may request further support from the PluginHive team.

How can I check that the shipping rates and declared parcel details calculated by PluginHive match the actual packages I send to Australia Post?

You can replicate the same order on the Australia Post website to compare rates and parcel details. To reduce discrepancies: -Enter accurate weight and dimensions for each product in Shopify. -Set up custom boxes/satchels in the PluginHive Box Packing settings to match your real packaging. -Choose packaging in orders that matches the dimensions set in the app. -Review and update box definitions regularly if your packaging changes. -For unusual orders, double-check the label details before shipping. Following these steps helps ensure label dimensions and weight match your actual parcels, avoiding extra carrier fees. Please contact PluginHive support for more clarification.

How can I configure my shipping setup so that certain products are grouped into boxes of up to 10kg, ensuring accurate shipping prices even if customers order quantities between 6kg and 10kg?

To configure your shipping so that orders are grouped into boxes of up to 10kg (e.g., for orders of 6kg, 7kg, 8kg, 9kg, or 10kg, all items are packed into a single box), you can set up box packing logic within the PluginHive app as follows: 1. Set the box maximum weight to 10kg in your app's box packing settings. 2. Ensure each product has the correct weight defined. 3. The app will then calculate the number of boxes needed based on the total order weight. For example, if the order weighs between 1 kg and 10 kg, it will be packed into a single box. If the order exceeds 10 kg (e.g., 12 kg), the app will automatically split it into two boxes as per the weight limit. 5. This setup ensures accurate shipping rates by closely matching your actual packing method. If you need step-by-step guidance or require customization based on specific packing requirements, it is recommended to schedule a live setup session with PluginHive support for personalized assistance.

How can I configure the PluginHive app to calculate Australia Post shipping rates based on specific box sizes rather than product size or weight?

You can configure the PluginHive app to calculate shipping rates based on your defined box sizes by following these steps: 1. Navigate to App Settings → Packaging. 2. Click "Edit" and select "Add Custom Box". Enter the dimensions of your box as required. 3. For more accuracy when products have different dimensions, add the exact dimensions to each product: – Go to the Products section in the app. – Click "Export" to download the CSV file of your products. – Add or edit the product dimensions in the downloaded CSV. – Import the updated CSV back into the app. 4. After updating packaging and product details, perform a few test transactions to check if the rates reflect your box configurations and Australia Post's volumetric weight calculations.

How can I connect my orders to the Australia Post app in Shopify?

To connect your orders to the Australia Post app in Shopify, follow these steps: 1. Generate a shipping label for your order using the PluginHive Australia Post Rates, Labels & Tracking app. 2. Once the label is generated, the order will automatically be displayed under the Shipping Tab within the app. 3. For detailed setup instructions, refer to the PluginHive documentation: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/ If you require further assistance, you can reach out to PluginHive support for additional help.

How can I determine how much to charge for shipping on a New Zealand order if I want to use a flat rate but don't want to undercharge?

You can use AU Post app to show live rates at the checkout if you want to avoid undercharging the customer. If you still want to use the flat rates, you need to determine an appropriate flat shipping rate for New Zealand orders. Please follow the steps below: 1. Log in to the Australia Post portal using your MyPost account details. 2. Simulate transactions by entering different New Zealand addresses to check and compare the Australia Post shipping rates for the average weights and dimensions of your orders. 3. Use this rate information as a reference to set a flat rate that covers your typical costs without risking undercharging. 4. In your Shopify store, navigate to "Shipping and Delivery" > Shipping Profile(s). 5. Create a shipping zone specifically for New Zealand. 6. Add your calculated flat rate for this zone, ensuring it aligns with the actual postage costs. This process ensures your shipping charges are competitive and reflect real postal expenses.

How can I display a note or description at checkout so customers know what "standard" or "premium" delivery options mean?

You can add a description to your shipping options by editing the shipping option name. To do this, navigate to App Settings -> Shipping Rates -> Rates Automation -> Edit the rule. Then, update the Rule name to include the necessary description. This updated name will be shown at checkout, helping customers understand what "standard" or "premium" delivery means.

How can I display only one shipping method in the PluginHive app instead of multiple options?

To display only one shipping method in the PluginHive app, follow these steps: 1. Go to the app's Settings section. 2. Navigate to "Edit Carrier Services." 3. Within this area, you will see a list of all available shipping services. 4. To show only your preferred shipping method, you can disable the others by toggling them off or deselecting them. 5. You may also update the service names or reorder them as required. 6. Save your changes. Once you disable the unwanted services, only your selected shipping method will be displayed to customers at checkout.

How can I edit or customize the information displayed on my packing slip?

You can update or customize your packing slip by following these steps: 1. Go to App Settings > Packing Slip Settings > Edit Packing Slip Template. 2. Make the required edits to the text, company details, or layout as needed. 3. Save the changes. 4. Generate a new packing slip to preview and confirm the updates. For advanced customizations (such as changing the layout, adding conditional fields, or adjusting formatting), you may need help from a developer.

How can I edit package dimensions and create custom box dimensions in the Australia Post shipping app for Shopify?

To edit package dimensions and create custom box dimensions in the Australia Post shipping app for Shopify, follow these general steps: 1. Go to your Shopify admin and open the Australia Post shipping app. 2. Navigate to the app’s Settings -> Packaging section and select "Box Packing" as the Packaging Method. 3. You will see a list of existing package types and dimensions. You can edit the dimensions of existing packages by selecting them and updating the values. 4. To create a custom box, select the option to add a new package or custom box. Enter the custom dimensions (length, width, height) and save your settings. 5. During label generation, confirm that the correct package is selected. By keeping your packaging setup updated, your orders will be packed and labeled according to your actual box sizes, ensuring accurate shipping rates and label generation. If you need a walkthrough, contact PluginHive support.

How can I enable international shipping methods for only one specific country using the PluginHive app?

To enable international shipping methods for only one country, create a separate shipping zone in your shipping profile that includes only the desired country. Then, add the PluginHive app rate to that specific zone. This setup will ensure that international service rates from the app are shown exclusively for that country. Please contact PluginHive support for more clarification.

How can I ensure accurate shipping rates when customers order multiple different products, so I don’t get overcharged for shipping?

To avoid being charged double for shipping when multiple products are ordered: 1. Update the actual product weights for each product in your Shopify store. The app uses this product weight information when calculating shipping rates. 2. Review and adjust the Packaging Settings in the app. The app uses these settings to determine how products are packaged together, which affects shipping rate calculations. 3. By configuring these settings correctly, the app will more accurately reflect the combined weight and size of multiple products in a single shipment, preventing you from being overcharged for shipping.

How can I ensure consistent shipping rates across multiple stores using the same PluginHive app account on different platforms (such as Shopify, WooCommerce, Magento, or BigCommerce)?

When using the same carrier account across multiple stores, shipping rates should generally match if the shipment details are identical. Differences in rates are usually caused by variations in: -->Shipping origin or destination address. -->Product weight or dimensions. -->Selected packaging type. -->Any rate adjustments configured in the PluginHive app for a specific store. Also, ensure both stores have identical shipping settings and configurations in the PluginHive app. To verify the accuracy of the rates, you can recreate the same shipment directly on the carrier’s website using your account. This helps confirm whether the rate difference is due to store settings or the carrier’s calculation.

How can I ensure my customers’ shipping choices at checkout are integrated correctly with the PluginHive app for label generation?

To ensure the PluginHive app correctly generates shipping labels based on your customers’ choices: 1. In Shopify, verify your shipping rates are pulled from the PluginHive Australia Post Ship App, not set up manually or from other sources. 2. Within the PluginHive app, configure and enable all desired Australia Post shipping services (e.g., Express Post, Parcel Post). 3. Double-check your checkout process to confirm only the services provided by the PluginHive app are accessible for customer selection. 4. Regularly test the checkout and label generation flow with test orders to confirm the selected shipping method at checkout matches the label generated. 5. If you encounter issues, contact PluginHive support for a walkthrough of your order processing and shipping configuration.

How can I ensure shipping rates are automatically calculated and display the final price to the customer at checkout?

To ensure accurate shipping rate calculation and display of final shipping costs at checkout, follow these best practices: 1. Complete Product Information Ensure each product has the correct weight entered in Shopify and accurate dimensions added in the PluginHive app. 2. Configure Box Packaging Add the boxes used for packing orders—especially Australia Post boxes—under the Box Packaging section in the PluginHive app. 3. Enable Carrier-Calculated Shipping In your Shopify store settings, make sure Carrier Calculated Shipping is enabled. This allows third-party apps like PluginHive to display real-time shipping rates at checkout. 4. Test the Checkout Process Add products to the cart and proceed to checkout to confirm that live shipping rates are calculated and displayed correctly before purchase. 5. Keep the PluginHive App Updated Always use the latest version of the PluginHive app to ensure compatibility and access to the latest features. For further instructions, consult the setup documentation: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/

How can I ensure that clothing products are packed efficiently and shipping rates are calculated accurately?

To achieve efficient packaging and accurate shipping rates for clothing products, follow these steps: 1. Go to App Settings → Packaging. 2. Click "Edit" and change the packaging method to "Box Packing." 3. Choose from the available Australia Post boxes or add your own custom boxes for packaging. 4. Save your changes. 5. Add exact product dimensions in the app by: – Navigating to Products → Click on Export. – Update dimensions for all products in the downloaded CSV file. – Import the updated file back into the app. This ensures that each product’s real dimensions are taken into consideration during packing and rate calculation, leading to optimal box selection and shipping cost accuracy.

How can I ensure that customers who purchase above $170 automatically qualify for Express Shipping in the Australia Post Rates and Labels app?

The Australia Post Rates and Labels app is designed to automatically select the cheapest available shipping service for each order. If you would like to apply Express Shipping for orders above $170, the app does not currently support automated selection based on order value. As a workaround, you can manually choose the Express Shipping service for such orders by following these steps: 1. Navigate to the Orders section. 2. Click on the relevant Order Number. 3. Select More Actions. 4. Choose AU Post Generate Label. 5. Under Shipping Rates, select your preferred Express Shipping service. 6. Generate the label and print the documents. If automatic service selection by order value is a mandatory requirement for your business, consider exploring alternative apps by PluginHive like the PH Multi Carrier Shipping Label, that offer advanced shipping automation features. Contact PluginHive support to discuss available solutions that better fit your needs.

How can I ensure that when a customer buys a bundle of two products, the shipping is calculated for a single package instead of multiple packages?

To ensure bundle orders are packed and shipped as a single package, make sure your product dimensions are correctly set up in the PluginHive app: 1. Add dimensions for each individual product: Navigate to Products → Export to download your product list. 2. In the exported CSV, add the correct dimensions (length, width, height) for each product and save the file. 3. If your bundled product appears as a unique product in the app, add dimensions for the bundle itself. 4. Import the updated CSV back into the app and save. Accurate product dimensions allow the app to calculate packaging correctly and combine products into a single package where possible, ensuring accurate shipping rates and preventing multiple-package charges.

How can I ensure the app passes the correct packaging type (CTN, SAT, or PAL) to Australia Post StarTrack for my shipments?

To ensure the correct packaging type is sent to Australia Post StarTrack and receive accurate rates: 1. Remove the "Pre-packed" flag from your product listings in the app. 2. Under Box Packaging, create a box configuration that matches your product's dimensions and set the carrier package type as "Carton (CTN)," "Satchel (SAT)," or "Pallet (PAL)" as appropriate. 3. Assign your product to the relevant box you created within the app. 4. When using Australia Post provided boxes, the correct packaging type (CTN or SAT) is automatically passed; if using custom boxes, ensure the package type is manually set to a valid value. Note: If your products vary in size and do not fit Australia Post boxes, temporarily adjust product dimensions to fit and apply shipping cost adjustments as needed to ensure accurate charges.

How can I exclude heavy items from free shipping or apply specific shipping rules for them, especially if I haven't set up weights for product listings?

You can manage shipping rules for heavy products by creating a separate Shopify Shipping Profile specifically for those items. Add your heavy products to this new profile and add the required shipping options (flat rate or rates from the app). This way, you can apply different shipping rules or fees to heavy items without relying on individual product weights.

How can I find out the shipping cost for each order if I offer free shipping to my customers, so I know how much each label costs me to print and ship?

You can view the shipping service options and their respective costs before generating a shipping label using the Single Label Generation Process in the PluginHive app. To find the shipping cost for each order: 1. Open any Unfulfilled Order in your Shopify admin. 2. Use the PluginHive app to generate a label for the order (refer to the documentation here: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual). 3. You will be able to view and edit the package details and see all available shipping services along with their costs before finalizing label generation. 4. Review the shipping cost associated with the service you select for that order. This allows you to track the actual shipping cost for each order, even if customers receive free shipping.

How can I generate shipping labels for the customer-selected shipping service, such as express post, when using flat rates at checkout?

When using flat rates at checkout, the app automatically selects the most cost-effective (cheapest) shipping service for label generation, which may not match the customer's chosen shipping method. To ensure the label corresponds to the customer-selected service, follow these steps for each order: 1. Go to the Shopify order. 2. Click on "More actions" and select "Aus Post Generate Label". 3. Review and update the package details if needed. 4. MANUALLY select the shipping service that matches the customer’s choice (such as express post). 5. Generate the shipping label. If a label was accidentally generated for the wrong service, you must cancel the existing label on the Australia Post website (since MyPost Business does not provide a cancel option within the app). After cancellation, request a refund from Australia Post, and then share the order number with PluginHive support. They will clear the order status on their end, allowing you to generate a new shipping label.

How can I get help setting up PluginHive Australia Post Ship app live rates or shipping label generation?

PluginHive offers a free onboarding session over Zoom to assist with the setup of the Australia Post Ship app, including enabling live rates at checkout and generating shipping labels. You can schedule a Zoom call at your convenience (including Australia time zones) by clicking the booking link shared by the support team or by contacting the PluginHive support team to arrange a session. During the session, a PluginHive expert will guide you step-by-step through app configuration and answer any related queries.

How can I make both Standard and Express Australia Post shipping services appear at checkout when customers purchase products from both the "Ramp" and "General Profile" shipping profiles?

To ensure both Standard and Express Australia Post shipping options appear at checkout when customers add products from the "Ramp" and "General Profile" profiles, enable the Standard service in the "General Profile" shipping profile. This way, both profiles will share the same available shipping methods, and customers will see both options at checkout. To do this: 1. Go to your Shopify admin and navigate to Shipping and Delivery settings. 2. Select the "General Profile." 3. Edit the shipping rates to enable the Standard Australia Post service in this profile. 4. Save your changes. After enabling Standard service in both profiles, when a customer adds products from both profiles to their cart, Shopify will display both Standard and Express options at checkout.

How can I make sure customers always see the latest Australia Post shipping services at checkout when using the PluginHive app?

To ensure customers get the newest and updated Australia Post shipping options during checkout, follow these steps: 1. Make sure the “Future Services” option is enabled in Shopify Admin > Settings > Shipping and Delivery > Edit app rates. 2. Confirm all desired services are enabled in PluginHive app > Settings > Carrier Services. 3. After these settings, place an order to verify that your preferred shipping services appear at checkout. This keeps your shipping options current without needing manual updates every time Australia Post adds or changes services.

How can I manage shipping rates based on both weight and size when I use multiple different-sized packages? Is it possible to select the packaging used for each order before generating shipping labels?

You can manage shipping for packages of different sizes by adding custom box options in the app. Follow these steps: 1. Navigate to App Settings → Packaging → Click on Edit → Add Custom Box. 2. If you use Australia Post-provided Satchels, follow the same steps and enable all the MyPost Business Satchels, then save your changes. 3. Before generating a label, you can select the desired box for packing each order through the Single Label Generation process. This ensures the correct size is used, which can affect postage rates. For detailed instructions, refer to this article: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/?srsltid=AfmBOooz2QiPZhPGqagWhU1BVn1XILyIZeCi84KlCZJYAOthp8xLG8kP#print_aupost_labels_manual.

How can I manually add shipping rates in Shopify without upgrading my plan or using the Carrier Calculated Rates feature?

You can manually add shipping rates in Shopify by following these steps: 1. In your Shopify admin dashboard, go to Settings > Shipping and Delivery. 2. Under the "Shipping zones" section, Click "Add Rate" to create a new custom shipping rate. 3. Enter the rate name, specify any conditions (such as weight or order price), and set the rate cost. 4. Save your changes. This process allows you to set fixed shipping rates at checkout without the need for the Carrier Calculated Rates feature or upgrading your Shopify plan. If you need further assistance, you can refer to Shopify’s help documentation or contact their support team.

How can I offer free standard shipping for orders over a certain value or limit the shipping discount using the Australia Post app on Shopify?

The Australia Post app can only display live shipping rates at checkout and does not support conditional shipping discounts or free shipping logic within the app itself. To set up order price-based rates such as free shipping for orders below a certain value or capping shipping charges above a certain value, configure these rate rules directly in your Shopify shipping profiles. Use Shopify’s shipping settings to establish conditions for when free or discounted shipping is offered. You can refer to this shopify article for more details in setting up the free standard shipping https://www.shopify.com/in/blog/increase-sales-flat-rate-shipping After customers place orders, the Australia Post app can then be used to generate shipping labels and process shipments. For detailed step-by-step assistance on configuring rate rules in Shopify, contact the Shopify support team.

How can I offer only the medium size shipping option and remove the small size option in my shipping settings?

To show only the medium size shipping option, go to App Settings → Packaging Settings in the PluginHive app. Disable the small size package by unchecking it under the MyPost Business Flat Rate boxes. Only the medium size will then be available at checkout. Make sure to review the rates to confirm the update.

How can I pack specific products together in a custom box and generate only one shipping label for them in PluginHive?

To pack specific products together in a custom box and generate a single shipping label for them in PluginHive: 1. Use the package selection/packing rules feature in your PluginHive setup. 2. Access the order you want to fulfill and initiate the packing process. 3. Manually select the last two products and assign them to your designated custom box. 4. Confirm the package configuration, so these products are grouped into a single package. 5. Proceed to generate the label; the system will create only one shipping label for this custom box. 6. For visual guidance, refer to the instructional video provided in the support interaction or consult the documentation for step-by-step packing workflows. Using these steps ensures the required products are packed together and only one label is generated for the selected package.

How can I remove a specific shipping service (like My Post Parcel) at checkout so that customers only see My Post Express as an option?

You can disable a particular shipping service for all customers by navigating to App Settings → Rates Settings → Carrier Services and turning off the unwanted service (such as My Post Parcel). This removal will apply to all transactions at checkout.

How can I resolve issues where products are not shipping to certain states or cities within my Shopify store?

To resolve shipping issues for specific states or locations, follow these steps: 1. Review your shipping profiles in Shopify and check if multiple profiles exist for different zones. 2. Verify that all products meant for sale, both domestically and internationally, are included in the correct shipping profile. 3. Rather than separating products by profile for different zones, create a single shipping profile and define all desired shipping zones (domestic and international) within it. 4. Ensure shipping rates are correctly set up for each zone (e.g., rates for local, regional, and international shipping). 5. Save your changes and test the checkout process to confirm that shipping is available for all required locations. Properly consolidating shipping profiles and including all relevant zones and rates will ensure customers can complete purchases regardless of their location.

How can I resolve the error when trying to produce a mail slip if Economy Air service is not available for my order?

If the Economy Air service is not available for your order, you can still generate the shipping label by selecting an alternative service such as the Standard Large service. Follow these steps: 1. Open the order in your PluginHive dashboard. 2. When prompted to select a shipping service, choose "Standard Large" instead of "Economy Air." 3. Proceed to generate the label as usual. If the Standard Large service is also unavailable, review the available shipping options for your shipping address and package details, and select the best suitable service to generate the mail slip successfully.

How can I send live tracking updates to customers after generating shipping labels?

After generating shipping labels with the PluginHive Shopify Australia Post Rates and Labels app, tracking information can be automatically sent to customers. The app updates the order with tracking numbers, which Shopify then uses to notify customers via email. Ensure that your Shopify store’s order notification settings are enabled to send shipping confirmations and tracking updates to customers automatically. If you need more detailed guidance, scheduling a walkthrough call with PluginHive support is recommended. Automatic Tracking Updates with the PluginHive Shopify Australia Post Rates & Labels App When you generate shipping labels through the PluginHive Shopify Australia Post Rates & Labels app, the app: Adds the tracking number to the Shopify order automatically. Shopify then uses this tracking number to send email notifications to your customer. How to Ensure Customers Receive Tracking Updates Check your Shopify notification settings In Shopify, go to Settings → Notifications. Make sure Shipping confirmation and Shipping update emails are enabled. Verify order fulfillment workflow The order should be marked as fulfilled once the label is generated (the app can automate this). Confirm tracking link format Ensure the tracking link generated points to the correct Australia Post tracking page.

How can I set a flat rate for shipping in Shopify?

To set a flat rate for shipping in Shopify, follow these steps: 1. Go to your Shopify admin panel. 2. Navigate to Settings > Shipping and Delivery. 3. In the "Shipping" section, select "Manage rates" for the shipping profile you want to update. 4. In the required Shipping Zones, click "Add rate" and choose "Set up your own rates". 5. Enter the desired name and cost for your flat rate. 6. Save your changes. For detailed guidance, you can also refer to the Shopify Help Article: https://help.shopify.com/en/manual/fulfillment/setup/shipping-rates/flat-shipping-rates

How can I set a PO Box as the return mailing address in the PluginHive Australia Post Rates & Labels app when Shopify does not allow PO Box addresses in location settings?

The PluginHive Australia Post Rates & Labels app uses the Ship From address set in your Shopify location settings, which cannot be a PO Box due to Shopify’s restrictions. If you need to use a PO Box as either your Ship From or return address, you can switch to the PluginHive PH Multi Carrier Shipping Label app with MyPost Business integration. This app lets you manually enter any Ship From address, including PO Boxes, when generating labels and fulfilling orders. The PluginHive team can guide you through the setup process if required.

How can I set custom flat shipping rates for orders on my Shopify store while continuing to use PluginHive for label generation?

To set custom flat shipping rates and continue using PluginHive for label generation, follow these steps: 1. In your Shopify admin, go to "Settings" > "Shipping and Delivery." 2. Under "Shipping Profiles," select your General Profile or the profile relevant to your products. 3. Click "Add rate" and choose "Set up your own rates." 4. Enter your desired flat shipping amount and name the rate (e.g., " Flat Rate Shipping"). 5. Save the changes to apply this shipping method. This process enables you to display flat rates at checkout while maintaining streamlined label generation within the PluginHive app.

How can I set up a flat shipping rate for New Zealand while keeping other regions on variable rates in Shopify with PluginHive?

To set up a flat rate for New Zealand and keep variable rates for other locations: 1. Navigate to Shopify Admin > Settings > Shipping & Delivery. 2. Under "Shipping zones and rates," create or edit your New Zealand shipping zone. 3. Add a new shipping rate for the New Zealand zone and set it as a flat rate. 4. Ensure all other regions are assigned to their respective zones with variable rates managed by PluginHive or Shopify as appropriate. This setup allows you to charge a fixed shipping fee for New Zealand while maintaining weight- or carrier-based rates for other destinations.

How can I set up calculated shipping rates in Shopify so that orders over $200 receive free shipping only for certain products or regions, like offering free shipping for bulky items to Metro areas but charging for remote and regional areas?

The PluginHive Australia Post app does not support setting up calculated shipping rates with conditional free shipping based on specific products or geographical regions within Shopify. If this complex shipping requirement is essential for your business, please clarify its importance so the support team can explore possible workarounds or alternative solutions for your store setup.

How can I set up calculated shipping rates in Shopify so that orders over a certain amount (for example, $200) receive free shipping only for specific products or regions, and charge for shipping in other cases?

The PluginHive Australia Post app does not currently support conditional free shipping based on specific products or geographical regions within Shopify. However, PluginHive offers another solution, the PH Multi Carrier Shipping Label app, which allows the creation of automation rules to set up shipping rates based on criteria such as order price, products, and regions. To implement this functionality: 1. Visit the PH Multi Carrier Shipping Label app product page: https://www.pluginhive.com/shopify-multi-carrier-shipping-label-app/ 2. Install the app on your Shopify store. 3. In the app, use the automation rules to configure your shipping scenarios, such as: – Applying free shipping on orders above a certain value only for select products or regions. – Charging for shipping for other regions or items as per your business logic. 4. Contact PluginHive support for assistance with advanced rules setup if needed. This app provides greater flexibility for complex shipping requirements that are not possible with the basic Australia Post app.

How can I set up free shipping for all orders over $100 in Shopify along with the live rates?

To set up free shipping for all orders over $100 in Shopify, follow these steps: 1. Go to your Shopify admin and navigate to Settings > Shipping and delivery. 2. Under “Shipping,” find the shipping profile you want to edit and click “Manage rates.” 3. Locate the shipping zone you want to offer free shipping in and click “Add rate.” 4. Set the rate name (e.g., “Free Shipping”), set the price to $0, and click “Add conditions.” 5. Choose “Based on order price,” then set the minimum value to $100. 6. Save your changes. With this setup, customers with orders over $100 will see the free shipping option in addition to any rates provided by the PluginHive app. For more details, refer to Shopify’s documentation: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates#create-free-shipping-rates

How can I set up PluginHive’s Shopify Australia Post Rates & Labels app to fulfill orders from my Australian location while my main business is based in Ireland?

To set up PluginHive’s Shopify Australia Post Rates & Labels app for fulfilling orders from Australia, follow these steps: 1. Ensure your Australian location is added as a fulfillment location in your Shopify store settings. 2. Install the PluginHive Australia Post Rates & Labels app from the Shopify App Store. 3. Connect your Australia Post account within the app. This allows real-time rate calculations and label generation. 4. Configure shipping zones and assign the Australian location as the origin for Australian customers. 5. Create a test order and use the app to generate a shipping label for that order, ensuring everything is functioning correctly. 6. Enable live rate calculations and label generation for all applicable orders shipping from Australia. 7. Provide customers with tracking updates, available through the app. If you encounter any issues or need help with configuration, schedule a call with PluginHive support using the provided appointment link for personalized assistance.

How can I set up shipping so that in Australia orders under $50 have a flat rate of $12.00, orders over $50 have free shipping, and in New Zealand shipping is calculated based on weight at checkout?

AuPost app does not offer custom shipping rule configuration. However, you can configure these shipping rules in Shopify. The rules should be configure something like: 1. Create a zone for Australia (Domestic Orders) and Set up two shipping rules: – Flat Rate: Define a flat shipping rate of $12 for all domestic orders under $50. – Free Shipping: Set a free shipping rule for all domestic orders over $50. 2. Create another rule for New Zealand (International Orders): – Enable live Australia Post rates through the PluginHive AuPost app for the New Zealand shipping zone. The rates offered by the AuPost app are automatically calculated based on weight & size of the products in the cart/order. Ensure you test your checkout process after setup to confirm shipping rates apply as desired for both Australia and New Zealand customers. If you need step-by-step help, you can schedule a live support call with PluginHive.

How can I troubleshoot cases where customers report being unable to select shipping options, but abandoned checkout information is not available?

If an abandoned checkout ID is not available, but the issue has been observed by the customer, try the following steps: 1. Attempt to replicate the issue using the customer's provided address and details. 2. Request screenshots or, ideally, a recorded video of the customer’s checkout process to identify potential discrepancies. 3. Confirm if the product packaging settings (such as pre-packed items causing multiple packages) are causing shipping rate failures. 4. Coordinate with PluginHive support with the customer’s specific checkout scenario details for advanced troubleshooting.

How can I update my Shopify order so that I can generate shipping labels with PluginHive?

To generate shipping labels with PluginHive, follow these steps: 1. Make sure that the Order is in Unfulfilled Status in Shopify. 2. Review your Shopify order and ensure all products in the order are linked to active Shopify products. This means each product listed should have a clickable link redirecting to its product page in your Shopify admin. 3. If the product is not linked (i.e., it’s a custom line item or was added during draft order creation), you’ll need to either: – Edit the order and replace the custom product with the appropriate active Shopify product, or – Create a new order using only active products from your Shopify store. 4. Once the order contains only mapped/active products, attempt to generate the shipping label again using the PluginHive app.

How can I use both Australia Post and Aramex MyFastway shipping services with PluginHive?

You can use both Australia Post and Aramex MyFastway shipping services by installing the PluginHive Multi Carrier Shipping Label (PH Multi Carrier Shipping Label) app. After installing the app, add your Australia Post and Aramex MyFastway accounts directly within the app interface. This will enable you to manage and use both carriers for shipping labels and rates. If you need further assistance with setup or configuration, you can contact PluginHive support for guidance.

How can I verify international shipping costs using the PluginHive app?

To verify international shipping costs with PluginHive: 1. Create a test international order in your Shopify store. 2. Open that order in the PluginHive app. 3. Use the shipping rate calculation or shipping label purchase workflow to view the exact shipping costs offered by your connected carrier(s). 4. Compare and select the appropriate shipping option based on your needs. This helps ensure that your international shipping charges are accurate before fulfilling the order. Please contact PluginHive support for more clarification.

How can we configure Parcel Post + Signature as a free shipping option in the PluginHive Australia Post Rates & Labels App for Shopify?

To set up Parcel Post + Signature as a free shipping method in the PluginHive Australia Post Rates & Labels App for Shopify, follow these steps: 1. Navigate to the Carrier Services rate configuration within the app. 2. For the Parcel Post + Signature service, set the “Adjustment Value ($)” to 0. 3. Set the “Adjustment (%)” field to -100%. This applies a full discount to the shipping rate, ensuring that the calculated shipping cost becomes $0 for this option. 4. Change the “Display Name” to “Free Shipping” so that customers see this label at checkout. When these settings are applied, the Parcel Post + Signature service will appear at checkout as “Free Shipping” with a $0 cost for eligible orders.

How can we display Standard Post shipping options in the checkout?

To display Standard Post shipping options at checkout using the PluginHive app, ensure that: 1. The app is installed and properly integrated with your Shopify store. 2. The relevant Standard Post shipping services are enabled and configured within the app settings. 3. Your products and shipping zones are set up to support Standard Post rates. If you require step-by-step assistance with setup or encounter issues, schedule a Zoom call with our support team for guided configuration using this link: https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=487cfc-71.myshopify.com&email=&ticket=295430&key=1729818884496 To display Standard Post shipping options at checkout using the PluginHive Australia Post Shipping app, ensure the following: The app is installed and properly integrated with your Shopify store. The relevant Standard Post services (e.g., Parcel Post, Regular Mail) are enabled in the app settings. Your products and shipping zones are correctly set up to support Standard Post rates (including valid weights, dimensions, and destination coverage). If you need step-by-step guidance or run into any issues, you can schedule a Zoom call with our support team for hands-on help using this link: https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=487cfc-71.myshopify.com&email=&ticket=295430&key=1729818884496

How can we enable shipping to New Zealand in the Australia Post Rates & Labels Shopify app?

To enable shipping to New Zealand, you need to add New Zealand to your Shopify shipping zones and configure shipping rates. Follow these steps: 1. Log into your Shopify Admin account. 2. Click on "Settings" at the bottom left corner. 3. Select "Shipping and Delivery" from the settings menu. 4. In the "Shipping" section, find "Shipping Zones" and click "Manage Rates" next to the shipping profile you want to edit. 5. Scroll down to "Shipping to" and click "Create Shipping Zone." 6. Name the zone (e.g., "New Zealand") and select "New Zealand" from the list of available countries. 7. After adding New Zealand, define the shipping rates by clicking "Add rate." Choose either a flat rate or a calculated rate using your shipping provider. 8. Click "Save" to apply the changes. Once these steps are completed, customers from New Zealand will be able to see and select shipping options during checkout.

How can we manually generate a shipping label in the PluginHive app? Is this possible?

Yes, it is possible to generate shipping labels manually through the PluginHive app for unfulfilled orders available in your Shopify store. You can select any unfulfilled order within the app and generate a shipping label for it. If you require a specific workflow or additional options, please provide more details about your requirements so that PluginHive can assist you further.

How do I add dimensions to my products for accurate packaging and rate calculation in the PluginHive app?

To add dimensions to your products in the PluginHive app, follow these steps: 1. Navigate to the Products section in the PluginHive app. 2. Click on the Export button to download a CSV file containing your product details. 3. Open the exported CSV file using Microsoft Excel or Google Sheets. 4. Add the dimensions (length, width, height) for each product in their respective columns. 5. Save the updated file. 6. Return to the PluginHive app and use the Import option to upload the updated CSV file. Adding dimensions to products is recommended when using the box packing method, as it helps ensure accurate packaging and shipping rate calculations.

How do I ensure my products are packed together in a single box instead of as individual packages for shipping rate calculations?

Packages are packed individually first when the "Pre-Packed" option is enabled for a product in the PluginHive app. This tells the system that each unit is already packed in its own box and should be treated as a separate shipment. To ensure your products are packed together in a single box for shipping rate calculations: -Go to the PluginHive app > Products section. -Click on the product you want to edit. -Locate and disable the 'Pre-Packed' option. -Save the changes. Disabling 'Pre-Packed' ensures that multiple quantities are combined into one package instead of being treated as separate boxes. Be sure to test an order to confirm the rates reflect this change. If you need further clarification, please contact PluginHive support with detailed information

How do I generate shipping labels and display Australia Post rates at checkout using PluginHive?

After connecting your Australia Post account to the PluginHive app in Shopify: 1. Ensure live shipping rates are enabled in your Shopify settings. 2. Configure shipping zones and shipping methods inside the PluginHive app, making sure to select Australia Post as your carrier. 3. At checkout, customers will see real-time Australia Post rates based on the order details and destination. 4. To generate a shipping label, select the relevant order in the PluginHive app and use the "Create Label" option. Fill in package details if prompted, then generate and print the label for shipping. Testing the functionality with a sample order is recommended to confirm that rates and label generation are working correctly before going live. Please contact PluginHive support if you need any assistance.

How do I provide PluginHive support with the necessary permissions to troubleshoot shipping and location settings in Shopify?

To grant PluginHive the required permissions for troubleshooting: 1. Go to your Shopify Admin → Settings → Users -> Roles. 2. Locate the collaborator (PluginHive) and click on their name. 3. Edit permissions to include access to the “Shipping & Delivery” and “Locations” sections. 4. Save the changes and confirm with PluginHive that access has been granted. This will enable the support team to review and update your shipping rates and location settings as needed.

How do I set a flat shipping rate for New Zealand while offering different shipping rates to other regions using PluginHive?

To offer a flat shipping rate for orders to New Zealand and use variable rates for other regions, follow these steps: 1. Go to your Shopify Admin and select "Settings" > "Shipping and Delivery." 2. Under "Shipping zones and rates," create or edit the shipping zone for New Zealand. 3. Add a new rate for this zone and set it as a flat rate with your desired amount. 4. For all other countries or regions, set up separate shipping zones with rates managed either by carrier-calculated or variable PluginHive configuration. This approach ensures all New Zealand orders are charged a single, fixed shipping fee while other destinations are calculated separately.

How do I set up flat rate shipping at checkout when using the PluginHive Australia Post app with Shopify?

Flat rate shipping is managed within Shopify itself, not directly through the PluginHive app. The PluginHive Australia Post app will display only real-time Australia Post rates at checkout. To offer flat rate shipping to your customers, set it up in your Shopify shipping settings separately. You can continue to use the PluginHive app to generate shipping labels regardless of the rates shown at checkout.

How do I switch from Weight Based packing to the Box Packing method in the PluginHive Shopify Australia Post app?

To change your packing method to Box Packing and set up custom boxes in the PluginHive Shopify Australia Post app, follow these steps: 1. Go to the App Settings in your PluginHive Shopify Australia Post app. 2. Navigate to the Packaging section. 3. Click Edit next to your current packing method. 4. Select the Box Packing method. 5. Click Add Custom Box to enter the dimensions of the boxes you use for shipping your products. 6. Enter the dimensions that match your product or packaging closely for accurate rate calculation. 7. Click Save to apply your changes. 8. After switching, generate shipping labels for new orders and check the rates received from Australia Post. If you need assistance with these steps, you can reach out to PluginHive support for further help.

How do I track an order after submitting it to the post office using the PluginHive app?

To track an order through the PluginHive app: 1. Navigate to the Shipping section within the app. 2. Next to the generated label, click on the dropdown arrow. 3. Select "Track Shipment" from the dropdown menu. This will display the tracking details for your order.

How do I update product and packaging dimensions in the PluginHive app to ensure correct box or satchel selection for shipping?

To update product dimensions in PluginHive app: 1. Go to the app dashboard. 2. Navigate to Products. 3. Click on the Product Name 4. Update the dimensions for each product as needed. To update product dimensions in PluginHive app: 1. Go to the app dashboard. 2. Navigate to Package Settings. 3. Click on the Box/Satchel 4. Update the dimensions for each box/satchel as needed. These updates ensure that products are packed into the correct boxes or satchels according to their size and that shipping rates are calculated accurately. For a detailed demonstration, you can watch PluginHive's video on box packing: https://www.youtube.com/watch?v=Cdt2hqF6wRU

How do I validate the address when using the app for shipping rates and label generation?

The app uses the customer-provided address to calculate shipping rates and generate shipping labels. To ensure that the suburb and province details are correct, you should validate the address using the Australia Post Postal Code Finder: https://auspost.com.au/postcode. This tool helps you confirm that the entered suburb and corresponding province or state match Australia Post's records, minimizing errors in shipping calculations and label generation.

How does the PluginHive app handle shipping service selection when a customer chooses Express Post, and can a specific shipping method be enforced?

When a customer selects a specific shipping method (such as Express Post) at checkout, PluginHive uses that chosen service when generating the shipping label. Ensure that the correct shipping methods are enabled in both your Shopify settings and within the PluginHive configuration so the selected service is used during fulfillment.

How does the PluginHive Australia Post Rates & Labels app calculate shipping rates?

The app calculates shipping rates at checkout by using your Australia Post account and retrieving rates directly via Australia Post APIs. It considers the following order details to determine accurate shipping costs: – Ship From Address (your origin address) – Ship To Address (customer's delivery address) – Package details (such as package dimensions and weight) Once your Aus Post account is connected in the app, these details are used automatically to fetch and display the calculated shipping rates at checkout.

I am unable to see shipping methods when adding Australia as the shipping country. What should I do?

If shipping methods are not displaying when you select Australia as the shipping country, check the following: 1. Ensure that shipping zones and rates for Australia are correctly configured in your shipping app and Shopify settings. 2. Verify that the carrier-calculated shipping rates are enabled for your Shopify plan. 3. If issues persist, try granting collaborator access to the PluginHive support team for further investigation and troubleshooting. If these steps do not resolve the issue, please provide collaborator access so the support team can review your setup in detail.

I keep getting an alert that I can't ship items from multiple fulfillment locations but we only have one. What does this mean and how should I proceed?

The warning message about shipping items from multiple fulfillment locations can be ignored if you only have a single fulfillment location configured in your store. It is just a cautionary alert and should not affect your shipping process if only one fulfillment location exists in your setup.

I was charged $15 by Australia Post for shipping, but the customer was only charged $10. How can I adjust my settings so the amounts match?

If there is a mismatch between the shipping amount charged to your customer and the actual postage cost from Australia Post, review your shipping rate settings within your store or PluginHive shipping plugin: 1. Access your e-commerce platform’s shipping settings or the PluginHive plugin settings. 2. Check if your shipping rates are set to display real-time carrier rates, flat rates, or custom rates. 3. If using real-time rates, ensure the plugin is properly configured to fetch live rates from Australia Post without markups or discounts unless intended. 4. Adjust any manual rate rules, mark-ups, discounts, or handling fees that might affect the final charge shown to customers. 5. Save the changes and run a test transaction to confirm that the customer is now seeing the correct shipping charge that aligns with what Australia Post bills you. If you need personalized guidance through a call, please check with PluginHive support regarding their consultation or call scheduling options.

If all my products are in a single profile, can I exclude certain products from international shipping using PluginHive's Australia Post Rates and Labels app?

The Australai Post ap rates will be calculated for all the products available in the given Shopify shipping profile. So if all products are part of same profile, then it is not possible to exclude certain products from international shipping. But if this is a mandatory need for your usecase, then you may need to create multiple shipping profiles in Shopify for those products. Assign these products to a profile that includes only the domestic (Australia) shipping zone and configure the rates accordingly. Shipping rate settings applied in a single profile are applicable to all products assigned to that profile, so separating products into different profiles allows you to control their shipping destinations.

If I purchase the PluginHive Australia Post Rates and Labels app for international shipping calculations, do I also need to pay for a third-party provider, or does the app handle everything on its own?

The PluginHive Australia Post Rates and Labels app supports both Domestic and International shipments without the need for any additional third-party provider. To use the app, you should possess a Australia Post Account (like MyPost Business) and the "Carrier Calculated Shipping" feature should be enabled on your store. The app allows you to display shipping rates at checkout, generate and print shipping labels for your orders, manifest orders, and track shipments. There is a 14-day free trial period for testing the app with your business needs, and onboarding assistance is available via Zoom to help you set up and get started.

If I switch from the Australia Post Rates and Labels App to the Multi Carrier Shipping Label App, can I transfer my existing product data and settings?

The two apps are independent of each other and do not share data or settings. Product and shipping configurations entered in one app must be re-entered in the other. However, the PH Multi Carrier Shipping Label App offers CSV import functionality. You can export your product details from the app products page as a CSV file and then import them into the Multi Carrier App to save time on manual data entry. Please contact PluginHive support for more clarification.

If I use flat rate shipping set up in Shopify, can I still generate Australia Post shipping labels with the PluginHive app?

Yes, you can still generate shipping labels using the PluginHive app, even if you offer flat rate shipping set up via Shopify at checkout. The app's ability to create and print labels from your Australia Post MyPost Business account is independent of how you configure shipping rates on your Shopify store.

If I use official Australia Post satchels, do I need to buy them in advance and pack orders into them, or can I use my own packaging with Australia Post shipping labels?

If you are using Australia Post’s official satchels, you must purchase these satchels directly from Australia Post and physically pack orders into them. Using the correct satchels ensures that the calculated shipping rates match what you will be charged at Australia Post and prevents undercharging or overcharging. If you use your own packaging, you should not select Australia Post’s flat-rate satchels as the packaging type in the app. Instead, use custom packaging options that reflect the actual dimensions and weights of your packages.

If we set up our own postage prices, how does the app generate pricing when using Australia Post within Shopify?

When you configure your own custom flat rates in Shopify, those rates will be displayed to customers at checkout. However, during label generation using the PluginHive app, Australia Post rates are still retrieved and shown to ensure accurate postage cost calculation for shipping labels. This allows you to offer custom shipping prices to customers while still generating labels at the carrier’s actual rates.

Is it necessary to have coding knowledge to change the packing slip format or information in PluginHive?

Yes, to change or customize the format and information displayed on the packing slip generated by PluginHive, you need to modify the template using code. If you are not familiar with coding, it's advisable to seek assistance from a developer who can help implement the required changes to the packing slip template.

Is it possible to apply Australia Post shipping rates to only certain products using the PluginHive Australia Post app, especially when shipping from multiple locations?

Yes, Australia Post shipping rates can be configured to apply only to specific products using the PluginHive Australia Post app. To achieve this: 1. Create separate shipping profiles in your Shopify admin for products that should use Australia Post rates. 2. Assign only the desired products to these shipping profiles. 3. Exclude products that should not use Australia Post rates from these profiles. 4. Create Shipping Zones and add the required Fulfillment (Shipping) Location. 5. Add the Australia Post Rates Service (Rates from the app) in this Shipping Profile. If you require additional assistance with the setup, contact PluginHive support.

Is it possible to configure the Australia Post plugin to work only with certain products, such as bulky or heavy items, while using flat rate shipping for the rest?

Yes, you can use the Shopify Shipping Profiles to show the calculated rates from the app for a group of products and flat rate for rest of the products. Create a new Shipping Profile with heavy products and add the required Shipping Zones. In the Shipping Zones, add the app as a option for rates on checkout. Use your existing Shipping Profile for rest of the products and add flat rates only as the shipping options in the Shipping Zones configured in this profile.

Is it possible to configure WooCommerce to display only flat rate shipping for light products and Australia Post shipping rates for heavy products using shipping classes, and ensure that if both heavy and light products are in the cart, only Australia Post rates are shown?

Yes, this requirement can be achieved in WooCommerce using shipping classes. You can set up your WooCommerce store with the following steps: 1. Create two shipping classes – one for light products (assigned to flat rate shipping) and one for heavy products (assigned to Australia Post rates). 2. Assign the appropriate shipping class to each product based on its weight. 3. In your shipping zones and methods, configure: – A Flat Rate shipping method that is only available when products with the “light” shipping class are in the cart. – An Australia Post shipping method that is enabled for products with the “heavy” shipping class. 4. Use conditional shipping plugins or the built-in WooCommerce Shipping Services Plugin to set rules so that when both heavy and light products are in the cart together, only Australia Post rates are displayed at checkout. This setup allows you to control which shipping options display based on the cart’s contents, ensuring customers see only the intended rates per your requirements.

Is it possible to generate shipping labels and provide live tracking updates using the PluginHive Australia Post app if Carrier Calculated Shipping is not enabled on my Shopify store?

Yes, you can still generate shipping labels and provide live tracking updates to your customers using the PluginHive Australia Post app, even if Carrier Calculated Shipping is not enabled on your Shopify store. However, without Carrier Calculated Shipping, live shipping rates from the app cannot be displayed at the checkout. If you want customers to see real-time shipping rates when placing orders, enabling the Carrier Calculated Shipping feature is required.

Is it possible to install the app now, integrate with Australia Post, and delay payments until I start processing orders in two months?

When you install the PluginHive app on your Shopify store, you will automatically receive a 14-day free trial period to test the app and set up your integrations. After the 14-day trial, Shopify will begin billing you for the app subscription regardless of whether you have started processing orders. Therefore, you cannot defer payments for the app subscription beyond the free trial period. To maximize your free trial, consider installing the app closer to when you will begin shipping orders.

Is it possible to offer free shipping for orders over a certain amount (e.g., AUD $75) using this app?

You can set up free shipping for orders over a specified amount by configuring Free Shipping within Shopify Shipping Profiles. This option will then appear alongside calculated Australia Post rates provided by the app at checkout.

Is it possible to set a capped postage limit based on weight so that the client only pays up to a certain amount for shipping in the PluginHive app?

No, it is not possible to display Australia Post rates in the PluginHive app based on weight or price criteria. The app does not support setting a capped postage limit according to weight for Australia Post shipping rates.

Is it possible to set up Flat Rate shipping or a capped shipping amount in the PluginHive app so that customers pay a set or maximum amount, and the business covers any excess shipping cost? Is it possible to set up Flat Rate shipping or a capped shipping amount in the PH Australia Post Ship App?

Flat Rate or Capped Shipping Not Supported in PH Australia Post Ship App: The PH Australia Post Ship App does not support flat-rate shipping or the ability to cap the shipping fee charged to customers. This means: You cannot set a fixed shipping amount (e.g., $10 flat) regardless of order size or destination. You cannot limit the maximum shipping fee (e.g., charge the customer up to $15 and cover the rest yourself). The app is designed to return real-time shipping rates from Australia Post, based on product weight, dimensions, packaging, and destination. Customers are charged the full calculated rate at checkout. Looking for More Flexible Shipping Rate Controls? If you need to offer flat-rate, discounted, or capped shipping fees, consider switching to the PH Multi Carrier Shipping Label App by PluginHive. It supports multiple carriers and provides advanced features like: Rate adjustments (add markup or apply discounts) Flat-rate or free shipping rules Carrier selection based on cost, speed, or zones Real-time rates + label generation in one solution This app offers greater control over how shipping rates are displayed and charged at checkout, making it ideal for businesses with complex pricing strategies.

Is it possible to set up shipping so that express and international rates are calculated based on package weight, while offering free shipping over a certain amount?

Yes, you can configure your store to offer free shipping over a specified purchase amount (such as free over $100), while calculating express and international shipping rates based on the package weight. The PluginHive app supports weight-based rate calculations for these services.

Is it possible to ship a single product in multiple boxes and generate two shipping labels using the PluginHive app?

The PluginHive app allows you to pack multiple quantities of a product in an order into multiple boxes and generate corresponding shipping labels. However, it is not possible to pack a single quantity of a product into multiple boxes using the app. Only multiple product quantities can be split across different boxes for shipping.

Is it possible to use the PluginHive shipping solution on my current Shopify website instead of WordPress?

Yes, you can use PluginHive's solution on your Shopify website. PluginHive offers the PH Multi Carrier Shipping Label App for Shopify, which allows you to add your shipping account and set up automation rules similar to those in the WordPress plugin. You can find more information and install the app from this link: https://www.pluginhive.com/shopify-multi-carrier-shipping-label-app/. After installing, you can configure your accounts and customize the automation settings to match your requirements.

Is the PluginHive Multi Carrier Shipping Label app a better choice if I want to ship with both Australia Post and DHL Express compared to the Australia Post Rates & Labels app?

Yes, the PluginHive Multi Carrier Shipping Label app allows you to process shipments with multiple carriers, including both Australia Post and DHL Express. If you require shipping label generation and management for both carriers, the Multi Carrier app is a suitable solution. PluginHive can also assist you with the setup process if needed. Please contact PluginHive support for more clarification.

Is there a PluginHive app that allows me to manually enter a PO Box as the Ship From address for orders?

Yes, the PH Multi Carrier Shipping Label app by PluginHive supports MyPost Business integration and enables you to manually add the Ship From Address, including PO Boxes. This flexibility allows you to generate shipping labels and fulfill orders using your preferred address, even if Shopify itself restricts PO Box usage in location settings. Support is available for setup assistance.

Is there a setting that will automatically generate a label for the customer-selected shipping service, such as express post, or do I have to manually change it each time?

To have shipping labels match the customer-selected service, you currently need to generate the shipping labels individually for each order and select the proper service manually. There is no automatic setting available that will ensure the label always matches the customer’s selected and paid shipping method if you are offering flat rates. Each time, you should follow these steps: 1. Go to Shopify orders, then select "More actions". 2. Choose "Aus Post Generate Label". 3. Select the customer-selected shipping service manually before generating the label. If you require further assistance or want to discuss fulfillment processes, you can book a call with PluginHive support for personalized guidance.

Is there a way to automatically select express shipping for customers who choose it at checkout?

When generating labels in bulk through PluginHive, the app will by default use the cheapest available shipping service for each order, regardless of the service selected by customers during checkout. If you need to ensure only express shipping labels are generated for express orders, follow this process: 1. In the app settings, select only the Express Services. 2. Generate labels for all express orders. 3. Afterward, update your settings to select the Standard Service and generate labels for the remaining orders. By managing your settings and processing orders separately in this way, you can ensure that express shipping is selected for the appropriate customers.

Is there an automated way to ensure shipping labels always match the customer-selected shipping service if I use flat rates?

No, there is currently no automatic setting that guarantees labels will match the customer-selected and paid shipping method if you are offering flat rates. You must manually select the desired shipping service each time you generate a shipping label. If you prefer a more automated process, consider switching to carrier-calculated rates (CCS), which can enable more precise service mapping based on customer selection. For help with fulfillment processes or to explore other solutions, you can schedule a call with PluginHive support for personalized assistance.

Our shipping team currently uses the PluginHive app only for displaying rates. How can we also use it for label generation if needed?

If you decide to expand use of the PluginHive app from just displaying shipping rates to generating shipping labels, contact PluginHive support for guidance.

The shipping cost for an order with 7 items was just AUD 6, which seems incorrect. How can I verify and resolve discrepancies in the calculated shipping rates?

To verify and resolve discrepancies in calculated shipping rates, follow these steps: 1. Log into the Australia Post website. 2. Enter the relevant shipping details as used in your order: – From Address: – To Address: – Package Weight and Dimensions: 3. Check the shipping rates displayed for the Parcel Post service. 4. Compare the shipping rates shown on the Australia Post website with those calculated by the PluginHive app. 5. If you find any discrepancies, take complete screenshots of both the shipping and packaging details provided and the rates shown. 6. Share the screenshots with PluginHive support for further investigation. This process will help determine if the rate calculation is accurate and provide clear information to resolve any potential issues.

What are the key functions of the PluginHive app, such as label printing and live rate calculation, and how can I use them to automate my shipping process?

The PluginHive app offers several key features to streamline your shipping operations: – Display accurate shipping rates at checkout by integrating with supported carriers, ensuring customers see the latest prices based on package details and delivery locations. – Generate shipping labels directly from your orders, allowing you to print labels in bulk or individually as needed. – Provide live tracking updates to customers by automatically sending shipment tracking numbers once an order is fulfilled. – Configure app settings to select preferred carriers, adjust packaging options, and customize shipping rules to suit your business workflow. For detailed, step-by-step guidance or a walkthrough of these features, you can book a personalized onboarding call using the provided appointment link. This session can cover app settings, feature demonstrations, and help you automate key shipping tasks specific to your store's requirements.

What are the main steps involved during PluginHive’s onboarding session for the Australia Post app setup?

During the onboarding session, the PluginHive team will guide you through: 1. Enabling core features such as the ‘CCR’ (Carrier Calculated Rates) feature. 2. Adding product weight for your goods directly in Shopify. 3. Configuring app settings, including packaging details and document settings, to match your shipping needs. 4. Setting up fulfillment locations and addressing issues related to selecting fulfillment locations if they arise. 5. Learning how to generate and print shipping labels within the app. 6. Understanding the process to cancel a shipping label in the Australia Post portal if needed. If you need further clarification on any step, you can reach out to PluginHive support for additional guidance.

What can I do if my combo product is not supported by PluginHive’s shipping calculation?

If you have a combo product created using another application and PluginHive does not support it, you can use this workaround: 1. Go to Shopify Settings > Shipping and Delivery. 2. Create a separate shipping profile specifically for the combo product. 3. Add a custom set shipping rate for this product within that profile so that the appropriate shipping charge appears at checkout. This method allows you to manually set the shipping rate since automatic calculation is not possible for unsupported combo products.

What does "Rate Blending" mean in the context of PluginHive's shipping apps?

Rate Blending means that during checkout, multiple types of shipping rates can be displayed simultaneously on the checkout page. For example, Free Shipping options, Shopify Custom Rates, and Australia Post live rates can all appear together, allowing customers to choose from available shipping methods. This ensures that customers see all applicable shipping options when completing their purchase.

What does the "Pre-Packed" option in the PluginHive Australia Post Shopify app do?

Enabling the "Pre-Packed" option in the PluginHive app enables each quantity of a product to be packed in its own box for shipping calculations and label generation. This means if a customer orders multiple units of a product, the app treats each as a separately packed and shipped item, assigning individual weights and box sizes. If you want all quantities packed in a single box, disable the "Pre-Packed" option or adjust settings accordingly.

What features does the PluginHive Australia Post Ship App offer?

The PluginHive Australia Post Ship App offers the following features for your Shopify store: – Supports AuPost My Post Business, EParcel and Startrack accounts (any one). – Displays accurate, real-time calculated shipping rates at checkout – Generates shipping labels quickly and efficiently – Sends live tracking updates to customers, improving their post-purchase experience These features help automate and streamline the shipping process for your online store.

What information do I need to set when creating a custom box in the PluginHive app for shipping?

When creating a custom box in the PluginHive app, you should: 1. Set the box dimensions (length, width, height) so they are greater than or at least equal to the dimensions of the product to be shipped. For example, if your product "Slim Paper Towels 20 Packs per Carton" is 50x30x40 cm, the box should be at least 50x30x40 cm. 2. Specify the Max Weight for the box to be equal to or greater than the combined weight of the product plus the box itself. 3. Once the custom box is configured with suitable dimensions and max weight, save the settings. 4. Test the shipping rates for your product using this box to ensure rates are calculated and displayed correctly at checkout. When creating a custom box in the PluginHive shipping app, you should provide accurate details to ensure proper rate calculation and shipping label generation. Here’s what to set: Box Dimensions (Length × Width × Height): Enter dimensions that are equal to or larger than the products you intend to ship in that box. Maximum Weight: Specify a weight that accounts for the total weight of the product(s) and the box itself. Save the Box Configuration: Once you've entered the correct dimensions and weight, save the box settings. Test Shipping Rates: Use the configured box to test product shipments and verify that shipping rates display correctly at checkout. This ensures PluginHive calculates accurate shipping rates and selects the right packaging during fulfillment.

What information should I provide if I notice a rate difference or discrepancy in shipping zones?

If you notice a rate difference or inconsistency in shipping zones for your orders, you should provide an unfulfilled order number to the PluginHive support team. This will help them to investigate your issue more effectively and provide appropriate assistance.

What should I do if I encounter the error message “NO_CONTRACT_PRICING_AVAILABLE_FOR_SHIPMENT” in the PluginHive Australia Post Shipping app?

The "NO_CONTRACT_PRICING_AVAILABLE_FOR_SHIPMENT" error, along with the message “None of the products in your contract are available for the submitted request,” means that your Australia Post account does not currently have any active shipping services for the particular shipment route (from and to addresses). To fix this: 1. Contact the Australia Post team and request activation of the required shipping services for your account. 2. Provide them with any relevant RequestResponse XML logs from the app to assist in investigation. 3. Ensure your Shopify Profile Settings include the PluginHive app for rate calculation in all relevant shipping zones.

What should I do if I frequently have orders with a preparation time longer than 60 days and need to generate shipping labels after that period?

If your workflow often involves preparation times of 60–90 days or longer, you may benefit from using the PH Multi-Carrier Shipping Label app by PluginHive. This app allows you to import orders as soon as they arrive and generate shipping labels when needed. However, due to Shopify's 60-day data access limitation, fulfilling the order via the app will fail after 60 days. In this case, you can manually add the tracking number and fulfill the order directly in Shopify. The Multi-Carrier Shipping Label app offers a 14-day trial, and PluginHive provides setup assistance via Zoom if needed.

What should I do if my previously set up custom boxes or packaging details are missing after switching carrier accounts in PluginHive?

If your previously configured custom boxes or packaging details were deleted during the carrier account switch (for example, when moving from MyPost Business to eParcel in PluginHive), you will need to re-add your box details. Here’s how to restore your packaging setup: 1. Go to Shopify Settings > Shipping and Delivery. 2. Add the boxes or packages you regularly use, specifying their dimensions and weights. 3. Confirm that these boxes are reflected in your PluginHive shipping calculations. After you re-add the boxes, the app will use these packaging options to calculate accurate shipping rates and automatically select the correct packages when generating labels. If you need help identifying previous package details or require hands-on guidance, contact PluginHive support.

What should I do if my Shopify orders using Standard Flat Rate fail to generate shipping labels in the PluginHive app?

If your Shopify orders using Standard Flat Rate are failing to generate shipping labels in the PluginHive app, please check the shipping address and package details. Ensure the address is complete and valid, and that the package weight is less than 22 kg, as Australia Post does not allow labels for packages exceeding this limit. If the issue persists even after verifying these details, please contact our support team at [email protected] with the relevant order information and approve collaborator access so we can assist you further.

What should I do if the packaging I use (including box and padding) is different from what is registered in PluginHive or Shopify?

Update the box specifications in PluginHive to match the actual box you are using, including its empty box weight. If you regularly use additional materials such as bubblewrap or other padding, add their combined weight to the empty box weight in the app. This ensures that the PluginHive app calculates accurate shipping rates and labels based on your real shipping configurations.

What should I do if the PluginHive Australia Post app is displaying shipping options for large products that don't have dimensions entered?

If the app is showing shipping options for products without entered dimensions, it may result in inaccurate (typically lower) shipping quotes. To avoid this: 1. Ensure that accurate dimensions and weights are entered for all products that should be eligible for Australia Post quotes. 2. Remove the PluginHive app’s rates from any profiles that should not use Australia Post for shipping. 3. If using CSV import, add dimensions for all relevant products to prevent underquoting. 4. If you face difficulties or need bulk updates, contact PluginHive support for assistance with CSV import or configuration review.

What should I do if the shipping rates are being calculated using the default product dimensions and not the dimensions I imported via CSV? Will this affect bundled orders?

If the app is using the default dimensions instead of your imported product dimensions, verify that the product dimension updates have been applied correctly: 1. Go to the Products page in the PluginHive app and confirm that your products display the correct dimensions (not the app's default values). 2. If dimensions are not updated, re-import your CSV with the correct dimensions and save the changes. 3. Once your product dimensions are updated in the app, it will use the new values for all orders—including bundles—leading to accurate packaging and shipping rate calculations. If the app continues to use default values, double-check for errors in your CSV import process and ensure all items, including bundles, have dimensions set.

What steps should I take to investigate or resolve missing shipping data in Shopify reports for sales and profit/loss calculations?

If you are processing orders using a Shopify app such as the PluginHive Australia Post app, contact the respective app’s support team to get the order report for the shipments you processed via them. For any queries specifically about Shopify reports, please contact Shopify Support. To investigate missing shipping data: 1. Check which report you are viewing in Shopify Analytics (e.g., Sales by Product, Sales by Channel), as some reports may not include shipping data. 2. Confirm whether the affected orders had free shipping or discounted shipping, as these will appear as $0 in the shipping field.

What troubleshooting steps can I take if shipping service options are missing from my Shopify Shipping Profiles even though settings in PluginHive are correct?

To address missing shipping service options in Shopify Shipping Profiles when using PluginHive: 1. Delete the “Australia Post app” rate from all affected shipping zones in the profile. 2. Wait for a few hours to ensure Shopify refreshes the shipping profile configuration. 3. Re-add the PluginHive Australia Post app as a rate provider to the relevant zones. 4. If the issue persists—and if the store isn’t live—consider uninstalling and reinstalling the app. 5. If you cannot make these changes in a live setting, reach out to Shopify Support and request that they clear the cache for your shipping profiles. 6. After taking these steps, test checkout with sample addresses to confirm that the appropriate shipping rates are now displayed.

What type of customer base might benefit from APGL?

APGL is ideal for clients with high shipment volumes who prefer a streamlined shipping process. Customers benefiting most from this service are those who use a single label size for faster processing and require competitive shipping rates. Merchants focused on scaling their cross-border sales and needing reliable, efficient international shipping solutions will gain the most value from APGL.

Where do I find and remove the additional $9 shipping charge added to my orders?

To remove the additional shipping charge added to your orders, follow these steps: 1. Access your shipping settings in the PluginHive app or your Shopify store, depending on where the extra charge is configured. 2. Locate the section or rule where the additional fee has been added (commonly under shipping rates or handling fees). 3. Edit the relevant shipping rule or method and remove or adjust the extra $9 amount. 4. Save your changes to ensure that the additional charge is no longer applied to future order calculations. If you need further assistance, refer to the step-by-step video tutorial provided by PluginHive support or contact their team for guidance specific to your setup.

Where does the app get the product dimensions used for shipping rate calculations?

The app retrieves product dimensions from the data configured for each product in your store. To ensure accurate shipping rates, set up precise packaging and product dimensions within the app-> product settings. When multiple products are ordered together, their dimensions are combined based on your packaging rules. Review and update the product dimensions accordingly to avoid discrepancies in shipping rate quotations.

Where should I update product dimensions so that accurate shipping calculations and labels are generated in Shopify using PluginHive with Australia Post?

To ensure accurate shipping rates and label generation, you need to update product dimensions directly within the PluginHive app. Follow these steps: 1->Go to the Products section in the PluginHive app. 2->Edit the product you want to update. 3->Enter the correct length, width, and height. 4->Save the changes. Additionally, make sure your package settings under Settings > Packages reflect the actual box sizes used. Verifying both product and package details before label generation helps avoid underpayment issues and ensures accurate rate calculation.

Which shipping providers do you support for domestic and international shipping from Australia?

For customers shipping from Australia, PluginHive’s Multi Carrier Shipping Label App supports the following providers: Domestic Shipping (within Australia): – Sendle – Aramex MyFastway – TNT Australia – DHL Express – Australia Post (MyPost Business, StarTrack, and eParcel) International Shipping: – Australia Post – FedEx – DHL Express – UPS – Aramex MyFastway – Sendle These carriers offer a range of standard and express shipping services. Service availability may vary by destination and provider.

Which Shopify product fields does the PluginHive Australia Post Rates & Labels App reference to calculate Australia Post Express Shipping costs, and how can we ensure these are populated correctly during migration from Magento to Shopify?

The PluginHive Australia Post Rates & Labels App for Shopify calculates shipping costs based on essential product attributes, primarily focusing on product weight and, if enabled, dimensions (length, width, and height) for dimensional weight calculations. To ensure accurate shipping rates during your migration from Magento to Shopify, make sure the following Shopify product fields are correctly populated for all relevant products: 1. Weight: Enter the precise weight for each product in the appropriate units (e.g., grams or kilograms) in Shopify. 2. Dimensions (Optional but recommended if using dimensional weight): Add product length, width, and height in the appropriate fields in the app, as required by the shipping carrier. Accurately populating these fields will allow the app to use real-time data to calculate shipping rates based on the customer's cart and destination, ensuring your customers are charged correctly at checkout.

Why am I being charged different shipping amounts each time I generate a new label, even though I have selected Australia Post packaging?

The Shipping rates calculated by the app depends on the following details – 1. Ship From Address The Ship From Address used by the app will be your store location assign to the Shopify Order. If you are using more than one fulfillment location, this can cause change in shipping rates even if everything remains same. 2. Ship To Address The shipping rates will change based on the ship to address even if the package details remain same. 3. Package Weight and Dimensions. Australia Post provides different sized flat rate satchels/boxes. The app picks one of the satchel/boxes based on the product weight and dimensions in the order. For each satchel/box size, you will get a different rate from Australia Post. 4. Special Service are enabled If any special service are enabled in the app, like Delivery Signature, additional charges may be applied to your shipment by Australia Post. For detailed investigation of your case, you can contact PluginHive support and share the details of your case.

Why am I getting a 'General Failure' error when trying to print a shipping label using the Australia Post Rates and Labels app for a test order shipped to myself?

The 'General Failure' error can occur if the shipping from and shipping to addresses are the same. To resolve this issue: 1. Update the shipping address in the order so that it differs from the origin (store) address. 2. Check your Shopify settings under Locations to ensure that your store's shipping origin is correctly set. 3. If the order was already fulfilled, you must first mark it as unfulfilled or place a new order before attempting to generate the label again. 4. After making these changes, attempt to generate the shipping label once more. If the issue persists, make sure to share the order number (while it remains unfulfilled) with PluginHive support for further assistance.

Why am I getting an "unable to deliver to that address" message when trying to ship to a New Zealand address?

This error can occur if the products you are trying to ship are not stocked in the active location you have set or if the shipping profile needs to be updated. To resolve this: 1. Ensure that all products you want to ship are available (in stock) at your designated active location. 2. Confirm that the shipping profile for your store includes international shipping services to New Zealand. 3. After making these updates, check the shipping rates at checkout. The correct Australia Post (Au Post) rates for New Zealand should now appear. 4. If the issue persists, verify that the address format is correct and matches the requirements of the shipping carrier. If you've completed these steps and the problem continues, contact support for further assistance, specifying the products and destination address.

Why am I still not getting the correct postage amount for the gift box, even after reinstalling the app and updating the box settings?

If the postage amount is still incorrect after reinstalling the app and updating the box settings, it may be because the product is a combination (combo) product created by another application, which PluginHive does not support. Combo products created with external apps may not have their shipping calculated correctly with PluginHive due to compatibility limitations.

Why am I unable to check out with international addresses outside of Australia even though Shopify Markets and shipping zones are set up correctly?

For international shipments, it is necessary to configure the Harmonized Code (HS Tariff Code) and the Country of Manufacture for your products. These details are required for customs purposes. To resolve the issue: 1. Go to your Shopify Product page. 2. Add the Harmonized Code (HS Tariff Code) and the Country of Manufacture for each product requiring international shipping. 3. Refer to Shopify's documentation for more information on HS codes: https://help.shopify.com/en/manual/fulfillment/shopify-shipping/hs-codes If the issue persists after adding this information, check the app settings’ error logs for any "Rate Failure" messages. Please contact PluginHive support if the issue persists.

Why am I unable to generate a shipping label and get shipping rates for a specific order after fulfilling it manually outside the PluginHive app?

If an order has been fulfilled manually outside the PluginHive app, the app will not be able to generate shipping labels or fetch shipping rates for that order. For troubleshooting shipping rates or label generation issues, ensure the order remains unfulfilled in Shopify until PluginHive support can access and investigate the problem. If rates are not shown for a new order, share the order number with support and refrain from fulfilling it outside the app so the issue can be checked and resolved.

Why are customers being charged double shipping rates for orders of two items, even after updating the box heights as advised?

Double shipping charges can occur if the product dimensions do not fit within the configured box dimensions, causing the system to split the order into multiple packages. To ensure accurate shipping rates: 1. Verify the box dimensions in your app settings and make sure the height (and other dimensions) of your packaging exceeds the product dimensions, especially the product height. 2. After making adjustments, ensure that each product in the order fits comfortably within a single configured box to avoid automatic splitting into multiple packages. 3. Save all updated box settings in the PluginHive app. 4. Test the settings by simulating a sample order with the same product quantities to confirm that the shipping costs are accurate and reflect a single package. Following these steps will help prevent shipping overcharges due to packaging mismatches. If you need further assistance, refer to any demonstration videos provided by the support team or reach out for additional support.

Why are customers being overcharged for shipping, even when their shipping address is close to our fulfilment location?

Shipping overcharges can occur if the packaging settings cause orders to be split into multiple packages. If the product height exceeds the box height, the system does not fit the items into a single box and creates multiple packages, leading to higher shipping rates. Another case is when a larger box is selected for packing instead of a small box which could be used to pack the products. To resolve this: 1. Go to App Settings > Packaging > Edit. 2. Adjust your box dimensions so the height is slightly more than your product height. 3. Save the updated box settings. This adjustment will ensure products fit into a single package, generating accurate shipping rates for customers. If you need help updating your packaging settings, you can book a call with PluginHive support for assistance.

Why are customers from a certain state or city unable to place an order and seeing an error message stating 'shipping isn't available for the particular state or city. Select a different address to continue' on my Shopify store?

This issue might occur because the carrier calculated shipping feature is not enabled for your Shopify store. Without this feature, shipping rates cannot be calculated or displayed for customer addresses, causing the error for all items and addresses. To resolve this: 1. Contact Shopify support and request them to enable the carrier calculated shipping feature on your store. 2. Once enabled, try recreating the order to confirm that shipping rates are now available for your customers. If further assistance is needed after enabling this feature, reach out for support.

Why are customers getting a "shipping not available" error message when trying to buy products outside Australia?

This error usually occurs because Australia Post requires that at least two dimensions of the product are 5 cm or more for international shipments. If the product’s dimensions are below this threshold, shipping rates will not be displayed at checkout, resulting in a shipping not available error. To resolve this, ensure that all products intended for international shipping have at least two dimensions (length, width, or height) of 5 cm or more configured in the PluginHive app.

Why are customers seeing the "Shipping not available" error message at checkout, even when the shipping address appears valid?

This error usually means that no shipping rates are returned based on the current cart and address. Common reasons include: 1-->Carrier Calculated Shipping (CCS) is not enabled on your Shopify store. 2-->The suburb entered in the shipping address may not match Australia Post's recognized format. For example, use "St Kilda" instead of abbreviations like "Saint Kilda". 3-->The shipping address doesn't fall under any active shipping zone in your Shopify settings. 4-->The order or package details do not meet Australia Post's service requirements, such as exceeding 22 kg weight or girth limits. Please review these points. If everything looks correct and you're still seeing the issue, feel free to contact us at [email protected] — we’ll be happy to help you investigate further.

Why are my orders not appearing in the PluginHive app?

Only orders that have been processed or attempted using the PluginHive app will appear on the app's Shipping page. To process and manage orders with the app, open the Shopify Orders page and use the PluginHive app options from More Actions. You can review the setup process in the PluginHive documentation here: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/?srsltid=AfmBOoq43Ahs40qw8tb0ljsLg5AcZD2OhYQ-ckpH-SBDg6VOixZvHFqx#print_shopify_australia_post_label to ensure your orders are processed through the app and will therefore appear in its Shipping page.

Why are my pre-purchased Australia Post flat rate satchels being labeled as "OWN" in the PluginHive app and not being charged at the correct flat rate?

This issue usually occurs if the dimensions of the pre-defined "MyPost Business Flat Rate Satchel Small" box have been changed or manually entered. When you modify the box dimensions, the carrier treats it as a custom box rather than the official flat rate satchel, resulting in "OWN" being displayed as the package type and the postage being calculated by weight instead of applying the flat rate. To resolve this, restore the original dimensions of the flat rate satchel so it is recognized as a pre-defined box by the carrier.

Why are products showing as not available for shipping to certain states or locations even though they are back in stock?

This issue can occur if shipping profiles are not configured correctly in your store. In the reported case, the store owner had created two separate shipping profiles—one for international and one expecting domestic shipment rates. The affected product was only added to the international shipping profile, so domestic shipping rates were not appearing as available. To fix this: 1. Consolidate your shipping zones: Use a single shipping profile that includes both domestic and international zones. 2. Add all relevant products: Ensure the products in question are included in this unified shipping profile. 3. Assign shipping rates: Assign appropriate shipping rates for each zone within the profile (e.g., rates for domestic and international). 4. Test checkout: Check if shipping rates are now appearing correctly for all customer locations. This approach ensures products are available to ship to all intended zones, preventing location-based shipping restrictions due to profile misconfigurations.

Why are shipping labels not reflecting the customer’s chosen and paid express delivery option?

The issue occurs because Shopify is displaying flat rates set in your store settings instead of Australia Post calculated services. As a result, the PluginHive app generates the shipping label using the cheapest available service (such as Parcel Post) rather than the customer-selected (e.g., Express) service.

Why are shipping rates different between the PluginHive Australia Post setup on Shopify and our Magento website for the same product and address?

Shipping rates can vary between Shopify and Magento even when both use the PluginHive Australia Post app because each platform may have different configurations, shipping rules, and packaging logic. It’s not recommended to compare rates directly without ensuring both setups are identical. To minimize discrepancies: 1. Confirm product weights, dimensions, and packaging settings are the same on both platforms. 2. Ensure Australia Post account credentials and selected services match exactly. 3. Check for any custom rate adjustments or additional settings unique to either platform. If rates still differ after alignment, contact PluginHive support for a side-by-side review of both setups to identify and resolve any variations in calculation.

Why are some of my orders showing as "Local Delivery" under the Delivery Method on the Orders summary page, even though I have shipping rules for flat fee and free delivery based on postcodes?

The "Local Delivery" shipping method is assigned to orders if the Local Delivery option is enabled in your Shopify checkout page and customers select it when placing orders. If you do not want to provide Local Delivery as an option, you should disable it within your Shopify settings. For more details, you can refer to the Shopify documentation on Local Delivery: https://help.shopify.com/en/manual/fulfillment/setup/delivery-methods/local-delivery. If you need more precise labeling for different zones or rates, you may need to coordinate with Shopify support directly.

Why are the shipping rates calculated by the PluginHive app higher than those shown on the Auspost business portal when shipping multiple items that fit in a single box?

This happens when the setting of a product in the PluginHive app is 'Pre-Packed', each quantity of that product is treated as a separate package. For example, if you order 3 quantities of a product marked as 'Pre-Packed', the app calculates shipping for 3 individual packages instead of combining them into a single box—resulting in higher shipping rates. To resolve this, disable the 'Pre-Packed' option for the product in the app. This way, the app will combine the order quantities into a single package for rate calculation, which should bring the shipping cost in line with the actual Auspost rates for a single medium box. If you need further clarification, please contact PluginHive support with detailed information

Why are the shipping rates for certain products so high, and how can this be fixed?

High shipping rates for products could occur likely due to incorrect packaging. The system may be sending larger default dimensions instead of the actual product dimensions, resulting in inflated shipping costs. To resolve this, it is recommended to switch to the Box Packing method, which allows you to define custom box sizes that better fit your products and provides more accurate shipping rates.

Why can't I send packages and see rates internationally from Australia using your app?

Please check your Shopify shipping zones to ensure that the international market is added. If it’s not, you can reach out to Shopify Support for assistance in adding markets and setting up the correct shipping zones. Once the international market is added, go to: Shopify Settings > Shipping and Delivery > General Shipping Rates Then, add the relevant rates under your international shipping zone. Please contact PluginHive support for more clarification.

Why did a customer receive an incorrect shipping cost at checkout even though the shipping address was correct, particularly when the suburb is entered as "Saint Ives" instead of "St Ives"?

When a customer enters shipping information at checkout, the PluginHive app uses the provided details to fetch shipping rates from the carrier. The app does not modify suburb or address information—rates are calculated based on exactly what is entered. In cases where there are variations in suburb names (for example, "Saint Ives" vs. "St Ives"), the carrier may not recognize the alternate spelling, leading to issues fetching rates or incorrect shipping costs. The PluginHive team is currently working on an enhancement to better handle such suburb variations and ensure accurate rate calculation regardless of name discrepancies. For now, it is advised to ensure that customers use the suburb spelling recognized by the carrier to avoid such issues.

Why did Australia Post charge higher shipping rate for the Express Post service for an order than the actual account rate?

The shipping rates are calculated directly by Australia Post based on several order details, including the Ship From and Ship To addresses, and Package Weight and dimensions. If a higher shipping box is used for packaging due to incorrect product details provided, this would lead to higher shipping cost. To better understand the rate calculation, ensure that the correct product and package size and weight are being used within the app. You can also log in to your Australia Post account to compare the rates directly and identify any discrepancies. For any further assistance, you can reach out to the PluginHive Support team

Why did my shipping label fail for an order with a Shopify flat rate?

If a shipping label fails, please provide PluginHive support with a specific unfulfilled order number. This will allow the support team to review the order and identify the cause of the failure. Make sure the order has not been fulfilled outside the PluginHive app for accurate troubleshooting.

Why do orders created with Shopify flat rate fail to generate shipping labels

The PluginHive app generates shipping labels based on order details such as the Ship From/To address, package weight, and zone. The shipping method name selected by the customer in Shopify does not directly affect label generation. If orders with Shopify flat fail to generate labels, please check the following: 1. The customer may have entered an invalid or unrecognized address (e.g., suburb typed as Saint Clair instead of the correct St Clair). 2. Ensure the package weight and dimensions are within the allowable limits for Australia Post services. If the issue persists, kindly share the order details with our support team at [email protected], and we will cross-check with Australia Post and get back to you with an update.

Why do shipping services sometimes not appear under Shipping Zones in Shopify Shipping Profiles when using the PluginHive Australia Post Shipping app, even though they are enabled in the app? Why don’t shipping services appear under Shipping Zones in Shopify Shipping Profiles when using the PluginHive Australia Post Shipping app?

The shipping services displayed under Shipping Zones in Shopify Shipping Profiles are managed solely by Shopify, not by the PluginHive app. While you can enable or disable specific services in the app's Carrier Settings, these settings control which services are provided to Shopify for display at checkout—not necessarily which are visible within the Shipping Profile interface. If you are not seeing the services listed in the profile as expected, contact Shopify Support for clarification, as PluginHive cannot influence how these options appear within Shopify’s admin. However, rest assured that the enabled services in PluginHive will be sent to Shopify and displayed to customers during checkout regardless of their presentation in the Shipping Profile settings. The shipping services shown under Shipping Zones in Shopify Shipping Profiles are managed entirely by Shopify, not the PluginHive app. While you can enable or disable specific services within the PluginHive app’s Carrier Settings, these settings only determine which services are sent to Shopify to be displayed at checkout—they do not control how or whether those services appear in the Shopify admin interface (i.e., Shipping Profiles). If you notice that the services are not visible within the profile, it’s a display limitation within Shopify’s backend. For further clarification, we recommend contacting Shopify Support, as PluginHive has no control over this specific interface behavior. As long as the services are enabled in the PluginHive app, they will still be offered to your customers at checkout, even if they are not listed under the Shipping Profile in your Shopify admin.

Why do the shipping costs and satchel sizes at checkout differ from the rates shown in my Australia Post online portal when using flat rate satchels?

The difference in shipping rates and satchel sizes is often due to currency conversion and packaging selection in the app versus manual entry in the Australia Post portal. For example, when shipping to New Zealand, the PluginHive app displays rates in NZD at checkout, while the Australia Post portal shows rates in AUD. The app calculates correct rates based on the live currency conversion between AUD and NZD. Additionally, the app selects packaging according to the configured rules and what is supported by the Australia Post API for each shipping destination.

Why does Express Post appear as a shipping option on the website when only Standard Post is set in the Shopify Domestic Shipping CCR settings?

The app determines eligible shipping services dynamically based on the customer's address, not solely on the Shopify Shipping Settings. Even if only Standard Post is configured in Shopify's CCR for domestic shipping, additional options (like Express Post) can appear at checkout if they are enabled in the PluginHive app and are eligible for the entered address. It is recommended to manage your enabled Australia Post services within the app and disregard the Shopify Shipping Settings for this purpose.

Why does the shipping cost get doubled when adding a product without dimensions in the PluginHive app, and how can we prevent this?

The shipping cost is being doubled because your store has multiple Shopify shipping profiles, and the products in your order belong to different profiles. Shopify calculates shipping for each profile separately and then combines the results at checkout. To avoid charging double postage, ensure that products that can be shipped together are assigned to the same shipping profile within Shopify. Review and group products into appropriate shipping profiles where relevant to ensure combined, accurate postage calculation for customer orders.

Why does the shipping label show "Own" packaging instead of the selected small satchel, and are we being billed the set rate for small satchels?

The shipping label displays "Own" when a custom box is selected for packing instead of the Australia Post Satchel. This can result in not being billed at the set rate for small satchels. To troubleshoot this issue: 1. Check how the packaging settings are configured in the PluginHive app to ensure that the Australia Post Satchels are enabled for selection. 2. For accurate diagnosis, create a sample order using the same products found in a previous affected order and check the package being created for the order using the Single Label Generation process in the app. 3. Adjust your packing settings if needed to ensure the preferred packaging is always chosen for applicable orders. 4. For further assistance, contact PluginHive support with relevant access and details.

Why does the system not select "Signature and Delivery" in Parcel Send, even though it is selected in the PluginHive app settings?

If the "Signature and Delivery" option is not being applied for Parcel Send shipments despite being selected in the PluginHive app settings, this could indicate a configuration discrepancy or a compatibility issue between the shipping service API and the app’s settings. To address this: 1. Confirm that "Signature and Delivery" is enabled for all relevant shipping services within your PluginHive app's carrier settings. 2. Verify that your Australia Post account supports Signature on Delivery for the service types being used. 3. If the issue persists, provide additional details about your shipping setup or reach out to PluginHive support with order examples for further investigation and resolution.

Why is the PluginHive app putting each item into a separate box even when all items can fit into one box, and how can I fix this to ensure accurate shipping pricing?

The PluginHive app places each item in a separate box when the default product dimensions are greater than the inner dimensions of the selected box. To ensure multiple items are packed in a single box and shipping pricing is accurate, follow these steps: 1. Review the default product dimensions in the app. 2. Decrease the default product dimensions so that multiple products can fit into a single box, ensuring the combined dimensions of the items do not exceed the box’s inner dimensions. 3. Alternatively, if your products have varying sizes, assign specific and accurate dimensions to each product: – Go to the "Products" section in the PluginHive app. – Click on "Export" to download the product list as a CSV file. – Update the dimensions for each product in the CSV. – Import the updated CSV back into the app. Ensuring the product dimensions are smaller than the box's inner dimensions will allow the app to package multiple items in one box, resulting in accurate shipping rates. Please contact PluginHive support for more clarification.

Why is the shipping amount not showing up in Shopify Analytics reports when using PluginHive's Au Post app?

In Shopify’s Analytics > Reports section, specifically within the "Sales by Product" report, the shipping amount reflects the actual shipping cost paid by the customer at checkout. If most of your orders were placed with free shipping, the shipping value will display as $0 in the report. Additionally, the "Sales by Product" report distributes data per product, but shipping costs are calculated at the order level rather than the product level. Because of this data structure, shipping amounts may not appear as expected in product-based reports. For further clarification on how shipping data is displayed or aggregated in Shopify reports, it’s recommended to contact Shopify support directly, as this aspect is determined by Shopify’s reporting logic and not controlled by the PluginHive Au Post app.

Why is the shipping cost at checkout much higher than the flat rate I previously set up?

The high shipping cost at checkout might be caused by the "Pre-packed" option being enabled for a product in the shipping app. When this option is active, the app treats each product quantity as a separate package, resulting in multiple shipping labels. For example, if a customer orders 4 units, the app calculates rates for 4 individual boxes, which significantly increases the total shipping cost. To revert to a single flat rate, disable the "Pre-packed" option for this product. This way, items will be packed together, and the app will apply the appropriate shipping rate for the combined package.

Why is the shipping cost extremely high when generating labels for multiple items in a single order?

High shipping rates can occur when the "Use Volumetric Weight for Package Generation" option is enabled in the app settings. This causes the app to pack each quantity individually, resulting in many packages and increased shipping costs. Disabling this option will prompt the app to combine items into fewer packages, reducing the shipping price. Additionally, check your packaging settings to ensure the "Max Weight of a package" is set appropriately so that the system combines items efficiently.

Why is there a difference between the shipping amount Australia Post charged me and what my customer was charged, and how can I make sure customers get charged the real-time Australia Post rate?

A discrepancy typically occurs if flat rates and calculated (real-time) carrier rates are both set up in your Shopify shipping settings. If you want customers to be charged the exact real-time shipping cost from Australia Post: 1. Remove or disable any flat rate shipping options in your Shopify settings. 2. Ensure only the PluginHive Australia Post calculated (real-time) rates are active for your shipping zones. 3. Double-check that you have configured packaging settings correctly within the PluginHive app, so multiple packages and package sizes are factored appropriately in rate calculations. 4. Test the checkout process to verify that the customer is shown the real-time carrier rate, matching what you are billed by Australia Post.

Why is there a mismatch between the Australia Post shipping rates shown to customers at checkout and the rates I'm being charged?

This discrepancy can occur if different solutions are being used for displaying shipping rates and generating shipping labels or if you've made any changes to the order once you have received it. To ensure consistency: – Generate shipping labels using the same app that displays rates at checkout. – Compare shipping rates using the official Australia Post rate calculator with identical From & To addresses and package details.

Why is there no international shipping available, and how can I resolve this issue?

If international shipping is showing as unavailable and you receive the message "NO_CONTRACT_PRICING_AVAILABLE_FOR_SHIPMENT," this likely means your shipping account is not enabled for international shipments. To resolve this: 1. Check with your shipping provider (e.g., Australia Post) to confirm that your account supports both domestic and international shipments. 2. Share the error message "NO_CONTRACT_PRICING_AVAILABLE_FOR_SHIPMENT" with their support team so they can assist in enabling the necessary international shipping features on your account. Once your account is enabled for international shipping, rates should be available.

Why was I charged for international express shipping when my customer paid for standard international shipping, and what should I do if I've already generated labels with the wrong shipping service?

If you have generated labels with the incorrect shipping service (for example, international express instead of standard international), you should request a refund for the labels directly through the Australia Post portal. After requesting the refund, inform PluginHive support so they can clear these orders from the app. This will allow you to generate new labels with the correct service.

Will the PluginHive app work with our Auspost and StarTrack accounts used via the Australia Post Parcel Send website?

Yes, you can add your StarTrack account in the PluginHive app and use it on your Shopify store to fulfill orders. The app allows you to: – Display calculated shipping rates at checkout (provided your Shopify store has the Carrier Calculated Shipping feature enabled) – Generate shipping labels directly – Share tracking details with your customers If you need assistance, PluginHive offers support via Zoom to guide you through the app setup after installation.

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Shopify Australia Post Shipping App