Australia Post Label Generation & Printing Errors – Shopify Australia Post Shipping App with Rates, Labels & Tracking FAQs

After updating product dimensions in the Australia Post Rates & Labels App and exporting the CSV file, is there anything else I need to do?

Once you have updated the product dimensions in the Australia Post Rates & Labels App and exported the CSV file, no additional steps are generally needed if the changes are reflected in the app and your store. However, ensure that the updated product information is correctly saved in the app, and test the label generation for new orders containing the updated products to verify that the changes are effective. If labels are not generating as expected, double-check that the dimensions are correctly mapped and saved, and contact support if the issue persists.

Are my store details at risk if a malware warning is encountered while using the PluginHive app?

No, you store details are not at risk if a Malware warning shows up. The warning was a technical issue that was resolved in a short time. PluginHive app can be used for the label generation and printing without any hassle. For any further security concerns, you can reach out directly to PluginHive support.

Can Australia Post labels generated through the PluginHive app be pushed to the Australia Post portal's "Prepare & Print" section instead of the "Ready to Despatch" section?

Labels generated through the Australia Post API—including those created via the PluginHive app—will always appear in the "Ready to Despatch" section of the Australia Post portal. Only labels created directly through the Australia Post portal (not via API or third-party apps) can be listed under the "Prepare & Print" section. To have shipments appear in "Prepare & Print", you must generate the shipping label manually from the Australia Post portal instead of using PluginHive or any API-based solution.

Can I create a test order to see if my packaging settings work correctly without purchasing a shipping label?

Yes, you can create a test order and inform the support team of the order number. They can review the packing configuration in the test order without requiring you to purchase a shipping label. This allows you to verify your settings before processing real shipments.

Can I edit the packaging size or weight after a shipping label has been generated, or do I need to cancel the label and start over?

Once a shipping label is generated for an order with Australia Post MyPost Business, it is not possible to edit the package details for that order. Australia Post does not support label cancellation for MyPost Business accounts, so you would need to start a new label if the package details need to be changed.

Can I hide the sender address and show only the business name on the parcel post label?

The sender address details on the parcel post label cannot be hidden, as Australia Post requires the correct and complete sender address for label generation. However, you can choose to display only the company name instead of the person’s name as the sender name. To enable this: 1. Go to App Settings in your PluginHive app. 2. Navigate to Documents/Labels Settings. 3. Enable the option "Display Company Name as Sender Name on Label." 4. Click Save to apply the changes. This will show the company name as the sender on the label, but the address details will still be displayed as required by Australia Post.

Can I manually change the box size at the order processing stage without charging any additional fees to the customer?

Yes, you can manually update the package details, including the box size, while generating the shipping label using the "Au Post Generate Label" option. To do this: 1. In Shopify, go to the Orders section. 2. Open the specific order you want to process. 3. Click on "More actions" and select "Au Post Generate Label." 4. Edit the package details as required and generate the shipping label with your preferred services. Making changes to the box size at this stage will not incur any additional charges to the customer’s order. For further guidance, refer to this article: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual

Can I manually edit package sizes and choose custom packages or satchels before generating an Australia Post label from Shopify using the Australia Post Rates & Labels App?

Yes, by selecting the "AuPost Generate Label" option under More Actions on the Shopify order details page, you will be redirected to a manual label generation page. On this page, you can edit the package details, choose a different box or satchel, and manually enter the package weight and dimensions. Based on your updated package information, the app will display the available Australia Post services and shipping costs, allowing you to select your preferred service before generating and purchasing the label.

Can I print or download shipping labels from the Shopify app on my iPhone?

Printing or downloading shipping labels directly from the Shopify app on an iPhone is not supported because Shopify does not allow pop-ups within the app. However, you can print or download labels using Safari browser on your iPhone or iPad by accessing the Order Summary page in your Shopify store. If the problem persists, please reach out to PluginHive support – https://www.pluginhive.com/support/

Can I regenerate a label for the same order through the PluginHive app if I have cancelled or refunded the original?

If you are using an Australia Post eParcel or StarTrack account, labels can be cancelled and regenerated directly within the app. If you are using an Australia Post MyPost Business account, Australia Post does not provide a direct cancel label option within the app. To generate a new label, follow these steps: 1. Login to the Australia Post website, cancel the existing label, and request a refund. 2. Contact [email protected] with the order numbers, informing that the labels have been cancelled, and request to clear the orders in the app. 3. Once cleared by the PluginHive team, you will be able to generate a new label for the same order through the app.

Can I ship an order with only one postage label if PluginHive generates multiple labels for the same order (e.g., when all items fit in one postage bag)?

If multiple packages are selected for an order in PluginHive and multiple labels are generated, each label is intended for a separate package. Using only one label for shipping all items in a single parcel may not comply with Australia Post's requirements and could cause issues with shipping or tracking. For special cases where you want to combine all items into one parcel and use only one label: 1. Check with Australia Post directly to confirm if they will accept a single label for combined shipments in your scenario. 2. If so, ensure you are only charged for the correct number of parcels and correct total package weight in PluginHive before generating the label. 3. Adjust your packaging selections in the order prior to label generation, so that only one parcel is created if it fits. If you need the plugin to treat the items as a single package, ensure you combine them during the label creation process rather than proceeding with the default multiple package selection.

Can I temporarily pause the Australia Post Rates and Labels App to trial the Multi Carrier Shipping Label App without losing my settings and data?

Yes, you can temporarily deactivate the Australia Post Rates and Labels App to try out the PH Multi Carrier Shipping Label App. Your settings and data will be preserved. When you're ready, you can reinstall the Australia Post app and continue using it without needing to set it up again from scratch.

Can I use blank Australia Post shipping labels with the PluginHive app, or remove Australia Post branding from the shipping labels?

Blank Australia Post shipping labels cannot be generated with the app. However, you can generate labels without Australia Post branding with the app. To generate shipping labels without Australia Post branding, follow these steps: 1. Navigate to App Settings within your PluginHive app. 2. Go to the "Documents/Labels Settings" section. 3. Disable the option labeled "Show Australia Post Branding On Labels." 4. Click "Save" to apply the changes. 5. After saving, generate a label for a new order to verify that the branding is no longer visible.

Can I use PluginHive to produce DHL Express shipping labels with my My DHL account?

Yes, the PH Multi Carrier Shipping Label app supports DHL Express integration for shipping label generation. To use this feature: 1. Install the PH Multi Carrier Shipping Label app from the Shopify App Store. 2. Add your DHL Express account within the app using your DHL API credentials (Account Number, API Key and API Secret). 3. If you need assistance with setup, PluginHive offers support via Zoom call. You can reach out to the team to schedule a call at your convenient time.

Can I use the PluginHive Australia Post Rates and Labels App on Shopify without having an Australia Post account, if I only have prepaid satchels?

No, having an Australia Post account (MyPost Business, eParcel, or StarTrack) is mandatory to use the PluginHive Australia Post Rates and Labels App. The app connects to your AusPost account via its API to generate shipping labels and enable automated shipping functionalities. Without an Australia Post account, you cannot generate shipping labels through the app, regardless of whether you use prepaid satchels.

Can I use your app to print shipping labels for Australia Post pre-paid satchels without being charged a shipping fee by the app?

Yes, you can use the app to print shipping labels for Australia Post pre-paid satchels. The app does not charge a separate shipping fee; instead, any postage charges are handled directly through your Australia Post business account according to the type of service and packaging selected. For pre-paid satchels, you simply need to select the appropriate packaging type when generating the label, and no additional payment will be processed by the app.

Can PluginHive support help with generating a shipping label for a specific order if I provide access and order details?

Yes, if you grant collaborator access to your Shopify store and provide the relevant order number, PluginHive support can attempt to generate a shipping label for your order. They may also suggest or test alternative options to resolve any errors and ensure label generation complies with carrier requirements.

Can PluginHive support perform a test label generation without making a purchase, to help diagnose payment issues?

PluginHive support can only test generating a label in live mode for an actual order in your system. If a label is successfully generated, you may request a refund for the label from your MyPost Business account via the Transactions section on auspost.com.au. If you wish for the support team to conduct such a test, provide a specific order number and give permission for the test. If there are no unfulfilled orders, wait until a new one is available before proceeding.

Can PluginHive's Australia Post Rates and Labels app receive shipping consignment information as a JSON string from a private app to generate consignments and shipping labels, and update tracking information?

PluginHive's Australia Post Rates and Labels app does not support receiving consignment information as a JSON string from external apps. Label generation and order processing are only possible within Shopify orders and the PluginHive app interface. The app does not provide the capability to accept JSON input, create consignments or labels from external sources, or pass data to and from other custom or private apps. Integration or customization for external JSON workflows is not possible.

Can the PluginHive app be customized to integrate with external apps or accept/export JSON strings for shipping label and consignment creation?

The PluginHive Australia Post Rates and Labels app is a standalone application and does not support customizations for integration with other apps, nor does it have the functionality to accept or export JSON strings for shipping label or consignment creation. All processing and label generation must be performed directly within the app, and integration with third-party systems is not supported.

Could an issue with Australia Post not processing credit card payments be the reason I cannot generate shipping labels in PluginHive, even though label prices appear?

Yes, if Australia Post is experiencing issues processing credit card payments linked to your account, it can prevent you from generating new shipping labels. When the system cannot charge your credit card for label purchases, label generation may fail and show error messages. In this situation, contact the Australia Post My Post Business team to report or resolve the payment issue with your credit card. Alternatively, wait until the technical issue on Australia Post’s end is resolved. Once credit card payment processing resumes, you should be able to generate labels as normal.

Do PluginHive shipping apps support partial shipments or generating multiple labels for a single order?

PluginHive shipping apps allow you to generate a shipping label for an order only once. After generating the first label for a partial shipment, you cannot generate additional labels for the same order using the app. To fulfill the remaining items in a partially shipped order, you need to generate the subsequent shipping labels manually through the carrier's website (such as the Australia Post website).

Does the PluginHive app automatically select the correct box size for each order, or do I have to manually choose the box every time?

The PluginHive app automatically chooses the most suitable box for each order based on the total volume and weight of the items in the order. However, before generating a shipping label, you have the option to review and manually select or change the box if you prefer a different packaging option. This provides flexibility while ensuring accuracy and efficiency in label generation.

Does the PluginHive app generate the required documents for international shipments, such as a commercial invoice?

Yes, for international shipments, the PluginHive app automatically generates a CN23 label for your order, which fulfills the role of a commercial invoice. This document is included when you use the “Print Documents” option after label generation. The CN23 label and other relevant documents can be printed directly from the PDF file provided.

Does the PluginHive Australia Post Rates and Labels app support Australia Post eParcel accounts and bulk label generation?

Yes, the PluginHive Australia Post Rates and Labels app fully supports integration with Australia Post eParcel accounts. The app allows users to: – Connect their eParcel account for label generation. – Process and generate shipping labels in bulk, suitable for merchants processing high order volumes. – Manage and fulfill orders efficiently directly within Shopify using Australia Post services.

Does the PluginHive Shopify app charge extra for each Australia Post shipping label, or are there additional discounts based on the $19/month subscription?

The PluginHive Australia Post Rates and Labels app does not charge any extra amount for each shipping label generated. You are only charged the $19/month subscription fee for the app. The cost of each label is based on the shipping service amount selected during label generation—this is your Australia Post account rate, including any existing discounts you have with Australia Post (such as Everyday Business rates). There are no further discounts applied by PluginHive beyond what is provided by your Australia Post account.

Does your platform offer the option to print Australia Post shipping labels?

Yes, the PluginHive app allows you to generate and print Australia Post shipping labels directly through the platform. For step-by-step instructions, refer to the official documentation: [PluginHive Knowledge Base – Print Australia Post Labels](https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/?srsltid=AfmBOoq1tiN3RAoy17hqe_wD3tiJe44X5NYlGyxekcndH1UdBs8rnRJZ#print_aupost_labels_manual). If you encounter any difficulties during the process, contact support for further assistance.

How can I add insured postage as a separate option when generating a shipping label?

When generating the shipping label manually, you can add insurance by selecting the "Insurance Package" option provided during the label creation process. This allows you to include insured postage with the shipment.

How can I add more packaging options in the PluginHive Australia Post Label App if my Australia Post boxes are not showing in the dropdown menu?

If certain Australia Post boxes are not appearing in the dropdown menu of the PluginHive Australia Post Label App, this might be because those packaging options are not made available by Australia Post through their API. To include these additional boxes in your label generation workflow, you can manually add them as custom packaging in the app. Here’s how to do it: 1. Go to the PluginHive Australia Post Label App dashboard in your Shopify store. 2. Navigate to the 'Packing' or 'Packaging Settings' section. 3. Click on the option to add a new box or package. 4. Enter the details of your Australia Post box, such as the name, dimensions (length, width, height), and weight. 5. Save the custom box. 6. Once added, these custom packaging options will appear in your packaging dropdown and can be selected when generating shipping labels. By manually adding your specific Australia Post boxes as custom packaging, you ensure that all your available options are selectable for label generation, even if they are not supplied via Australia Post's official API.

How can I automate label generation for Shopify orders so that labels are sent directly to "Parcel Send" on the Australia Post portal without manual intervention?

PluginHive’s Australia Post Rates and Labels app can be used to process and generate shipping labels for your Shopify orders directly from the Shopify admin. To set this up: 1. Install the Australia Post Rates and Labels app from PluginHive. 2. Add your Australia Post eParcel account to the app using the API Key and API Secret provided by Australia Post. 3. Once added, you can process Shopify orders, generate shipping labels, display accurate shipping rates at checkout, request pickups, and share tracking details. Note that while the app automates label creation within Shopify, it does not send orders to the Australia Post "Parcel Send" portal. All label management remains within Shopify using the app. A 14-day free trial is available to test these features and ensure they meet your requirements. For setup assistance, contact PluginHive support.

How can I cancel a label generated within the Australia Post app in Shopify after a customer requests a change of address?

If you have connected your Australia Post My Post Business account, canceling a label through the PluginHive app is not supported due to API limitations. To cancel the label and process a refund, you must contact the Australia Post My Post Business team directly. After they cancel and refund the label, you can update the customer details and generate a new label for the order outside of the app.

How can I cancel a shipping label created with the PluginHive Australia Post app?

To cancel a shipping label generated via the PluginHive app: 1. Log in to the Australia Post portal. 2. Locate the label you wish to cancel (typically under your Transactions section). 3. Raise a refund request for the generated label. If you encounter issues with the cancellation process, PluginHive support can assist you further.

How can I cancel a shipping label in the Australia Post Rates & Labels app when using a MyPost Business Account?

You cannot cancel a shipping label directly from the Australia Post Rates & Labels app when using a MyPost Business Account. To request a refund for a generated label, go to the Transactions page on your MyPost Business Dashboard at auspost.com.au. For these orders, you may also generate a new label outside of the app if needed.

How can I cancel a shipping label that was generated using an Australia Post MyPost Business account in the app?

Australia Post does not support label cancellation for MyPost Business accounts through the app. If you need to cancel a label generated with a MyPost Business account, you must request a refund directly from the Australia Post portal. The app currently does not provide a label cancellation feature for MyPost Business labels.

How can I cancel an Australia Post MyPost Business shipping label generated using the PluginHive app if the label has not yet been handed over to the post office?

Australia Post does not provide a cancel label option for MyPost Business via API integration. You can Request a Refund from the Australia Post Portal for the label generated.

How can I cancel Australia Post MyPost Business shipping labels purchased through the PluginHive app?

Australia Post MyPost Business does not allow label cancellation via its API, so you cannot cancel shipping labels directly from the PluginHive app. To request a refund for purchased labels, log in to your MyPost Business Account at auspost.com.au and navigate to the Transactions page. From there, you can submit a refund request for the specific labels.

How can I change the card details used for purchasing shipping labels in the PluginHive app with MyPost Business?

To update your card details for purchasing shipping labels when using a MyPost Business Account with PluginHive, follow these steps: 1. Log in to your MyPost Business Dashboard at auspost.com.au. 2. Update your new card details within your MyPost Business Account settings. 3. After updating the card information, wait a short while for the changes to take effect. 4. You can then use the PluginHive app to generate shipping labels using the newly updated card details. If you encounter any issues or need further assistance, please let the support team know.

How can I change the sender (from) address that appears when generating a shipping label?

The "Shipping From Address" used for shipping labels can be updated by navigating to Shopify Settings → Locations. Update your location details there to reflect your preferred sender address. For further assistance with location setup, contact the Shopify support team. If you have questions related to the PluginHive app, feel free to ask.

How can I change the sender (Ship From) address that appears on my shipping labels?

To update the sender (Ship From) address for future shipping labels, modify the address details in your Shopify Location Settings. The PluginHive app will use the address specified in the Shopify Locations settings as the sender address on all labels generated going forward. Make sure to update this information before fulfilling new orders to ensure the correct address is printed on your labels.

How can I change the shipping service to Express for an order that was generated with a Standard label?

If the order's labels have not been manifested, you can cancel the existing Standard label and generate a new Express label by following these steps: 1. Click on the "Cancel Label" option next to the Label Generated status of the order. 2. Click on the Order Number. 3. Go to "More Actions" > "Au Post Generate Label". 4. Select the Express Service from the available service options. 5. Generate the new label.

How can I change the shipping, email, and store name that appear on the shipping label in the PluginHive app?

– The email address shown on the shipping label is pulled from your Shopify store settings. To update this email address, you need to provide your new email address, and it can be updated for you by support. – To change the Sender Name or Company Name on the shipping label, go to the App Settings in the PluginHive app and select the "Shop Contact Detail" section. There, you can directly update the store name and related details. – If you require additional help with these changes, you can contact the support team for assistance.

How can I configure label generation so I can enter the exact weight and dimensions for my shipments, rather than relying on automatic packaging?

You can use the Single Label Generation Process in the PluginHive app to manually input the final package weight and dimensions before generating a shipping label. To do this: 1. Navigate to the Single Label Generation section in the PluginHive app. 2. Select the relevant order. 3. Manually edit the package weight and dimensions according to your final packed box, including any additional padding or adjustments required for fragile items. 4. Proceed with label generation after updating these details. This gives you full control over the package specifications, similar to Shopify’s native admin process. For detailed steps, refer to the PluginHive knowledge base article: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual

How can I confirm if changing the default box dimensions in PluginHive has resolved the issue of generating multiple shipping labels for a single order?

After updating your default box dimensions in the app, you can confirm by doing a quick test: 1. Open an order with multiple items in your store’s Orders page. 2. Click on more action and AU Post Generate Shipping Label 3. On the label generation page, check the package details before creating the label. 4. If all items are packed into a single box, your settings are correct. 5. Proceed to generate the label to complete the check. This way, you can verify that only one label will be generated for the order.

How can I confirm if the Australia Post Rates and Labels App is connected to my shipping label printer and can generate shipping stickers?

The Australia Post Rates and Labels App integrates with your MyPost Business Account to provide calculated Australia Post rates at checkout, generate and print shipping labels for your orders, and share tracking details. If you use this app on your store, it enables you to print shipping labels (stickers) for your shipments using any printer of your choice. To confirm the app is set up with your label printer: 1. Ensure the Australia Post Rates and Labels App is installed and connected to your MyPost Business Account. 2. Use the app's label generation feature to create a shipping label for a test order. 3. Download or print the generated label using the Print Documents option in the app. This will open the label is a pdf file using which you can print the label by adjusting the paper settings as per your printer requirements. 4. If you encounter issues, contact PluginHive support with details about your requirements.

How can I delete and refund a previously generated Australia Post shipping label in order to edit the order and generate new labels?

If a shipping label has already been generated for an order in the PluginHive app and you need to delete and refund it, you cannot do this directly from the app once the order is fulfilled. Instead, follow these steps: 1. Log in to your Australia Post MyPost Business Account at auspost.com.au. 2. Navigate to the "Transactions" page. 3. Locate the original label in your transactions list. 4. Request a refund for the shipping label through the available options. 5. After the refund is processed, you can manually generate new shipping labels for the order directly on auspost.com.au. For future orders, to avoid this issue, ensure items are packed into separate parcels and shipping labels are generated accordingly within the PluginHive shipping app before finalizing fulfillment.

How can I edit a family of products to have a weight of 7.8kg so that two units can be shipped under one label and single or odd units can be shipped on a separate label?

To update the weight for a family of products in Shopify so that two units can be shipped under one label and single or odd units can be shipped on a separate label, follow these steps: 1. Go to the Shopify admin panel and navigate to the "Products" section. 2. Locate the desired product family and select the product you want to edit. 3. If the products have variants, edit the weight for each variant as required, setting it to 7.8kg. 4. Save your changes. The updated weight will automatically sync with the PluginHive app. 5. The new weight information will be considered by the PluginHive app for packaging and rate calculation during shipping label generation. This setup will ensure that when two units are ordered, they can be grouped under one shipping label based on the set weight, while single or odd units will be shipped on a separate label according to the configured shipping rules.

How can I edit packages for an order to try and generate Australia Post shipping labels successfully in PluginHive’s Shopify app?

To edit packages for an order and attempt to generate shipping labels: 1. Click on the Order ID on your Shopify store. 2. Click on More Actions and Select AU Post Generate Label. 3. Click on Edit under Edit package and make the desired changes and save it. You will now be able to see the updated details. You can go ahead and generate labels.

How can I ensure all my order items are reviewed and packed correctly before printing shipping labels to avoid unnecessary charges?

Utilize the Single Label Generation Process (SLGP) in the PluginHive app to review and edit packaging before generating labels. Here’s how: 1. Click on Order Number -> More Actions 2. Click on Au Post Generate Label 3. Edit the package details if needed, ensuring all items are combined into as few packages as possible based on your carrier’s limits. 4. Only generate and print the label once you are satisfied with the packaging configuration. This approach allows you to confirm and adjust packaging, minimizing label charges and avoiding item splitting during shipment. For detailed steps, refer to PluginHive's SLGP Knowledge Base article: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual

How can I ensure shipping labels print in A6 thermal size in the PluginHive app?

To print shipping labels in A6 thermal size, follow these steps: 1. Navigate to App Settings in the PluginHive app. 2. Go to Documents/Labels Settings. 3. Change the Label Layout to "Thermal Label A6 1PP". 4. Click Save. 5. If you need to further adjust label layout or orientation, do so in the Print Preview Settings. 6. Generate a label for a new order and verify the print output.

How can I ensure that when generating shipping labels in bulk, orders with Express shipping are automatically processed with the Express service, instead of having to manually change them from Standard to Express each time?

To process Express shipping orders with the Express Post service during bulk label generation, adjust your app settings as follows: 1. Go to App Settings -> Rate Settings -> Carrier Services -> Edit. 2. Under the "Print Label" section, enable only the Express Post service and disable (untick) the other services, including Parcel Post, for label printing. 3. Save the changes. 4. Select the orders with Express shipping and generate labels in bulk. Labels will now be generated with the Express Post service. 5. Once complete, if you need to generate labels for orders with Standard shipping, return to the app settings and re-enable the Parcel Post service as needed for those orders. This workflow ensures that Express orders are automatically assigned the correct service during bulk label generation, minimizing manual adjustments.

How can I ensure the customs value on PluginHive international shipping labels reflects only a percentage (e.g., 40%) of the product price, rather than the full retail price?

To ensure the customs value on international shipping labels reflects only a percentage of the product price, follow these steps: 1. In the PluginHive app settings, enable the option "Is Insurance Required For Forward Shipments?". 2. Set the desired percentage for the product price (for example, 40%) in the relevant field for insurance value. 3. After enabling and saving these settings, generate a shipping label for a new international order. 4. The product value used for customs and insurance on the label will now reflect the specified percentage of the product's price. Note: This adjustment applies to new international orders and shipping labels generated after saving the updated settings.

How can I ensure the shipping label matches the customer’s selected express delivery service in Shopify?

To generate a shipping label with the customer-selected shipping service, follow these steps: 1. Go to your Shopify Admin panel. 2. Navigate to the specific order. 3. Click on “More Actions.” 4. Select "AU Post Generate Label." 5. In the label generation page, you can select the service that the customer chose (such as Express) before generating the label. This ensures that the shipping label reflects the exact service paid for by the customer. If you need further assistance, contact PluginHive support.

How can I fix the issue where generating a sample label shows 'Request failed with status code 400' and the order details page times out or goes blank?

If you encounter issues generating sample labels (error code 400) or experience timeouts/blank screens when accessing order details in the PluginHive app, follow these steps: 1. Ensure all required order details, such as shipping address and package weight and dimensions, are entered correctly. Incomplete input may cause errors during label generation. 2. Check your internet connection and ensure your browser is updated to the latest version. 3. Try clearing your browser cache or switch to a different browser to rule out cache and compatibility issues. 4. If issues persist, grant PluginHive collaborator access to your store requested by the support team to investigate further. 5. The PluginHive support team will verify your settings, attempt to generate labels, and try to resolve time-out or blank screen issues as needed.

How can I generate a new shipping label for an order in PluginHive if I generated the label incorrectly the first time and now can't generate a new label?

If you have generated a shipping label incorrectly for an order and are unable to generate a new label in PluginHive, follow these steps: 1. Request a refund for the incorrect label on the carrier’s website (e.g., Au Post website). 2. Notify the PluginHive support team after submitting your refund request. 3. The support team will clear the order from the PluginHive app, making it possible to generate a new shipping label. 4. Once you receive confirmation that the order has been cleared, you can generate a new label with the correct shipping service (such as Express Post). This process ensures you can generate a new, correct label for your order after refunding the previous one.

How can I generate a shipping label again for an order that has already had a label generated in the PluginHive app?

Once a shipping label has been generated for an order within the PluginHive app, it is not possible to generate a new label for that same order directly in the app. To generate a new label, you have two options: 1. Duplicate the order in Shopify, which will create a new unfulfilled order. You can then use this new order number to generate a new shipping label via the PluginHive app. 2. Alternatively, you can generate a new shipping label outside of the PluginHive app (for example, through your shipping carrier’s website) and then manually fulfill the Shopify order. If you need further assistance, please reach out to PluginHive support.

How can I generate a shipping label for the remaining items in a partially fulfilled order when the system doesn't allow it?

If you removed any items from the shipment when editing package details and then generated a label, the app does not currently support generating a separate label for the remaining unfulfilled items within the same order. To resolve this: 1. Request a refund for the existing shipping label through the Australia Post Dashboard. 2. Once the refund is processed, contact PluginHive support to have the order reset in the app. 3. After the order is reset, you will be able to generate a new shipping label for the entire order, including all items. If you require any assistance with this process, reach out to PluginHive support for further guidance.

How can I generate an express post label when the customer has paid for express post, but only a standard parcel post label was generated?

If you are offering flat rates, the app will automatically select the cheapest available service for label generation. To ensure the label matches the customer-selected service (such as express post), follow these steps: 1. Go to the Shopify order. 2. Click on "More actions". 3. Select "Aus Post Generate Label". 4. Update the package details as needed. 5. Select the appropriate shipping service (e.g., express post). 6. Generate the shipping label. Note: If you need to generate a new label after one was already created, you will need to cancel the existing label on the Australia Post website (since MyPost Business does not provide a cancel option within the app). After cancellation, request a refund from Australia Post, then share the order number with PluginHive support so they can clear the order status on their end, allowing you to generate a new shipping label.

How can I generate and print a shipment label for an unfulfilled Shopify order using the PluginHive app?

To generate and print a shipment label for an unfulfilled Shopify order using the PluginHive app, follow these steps: 1. Log in to your Shopify store. 2. Locate the unfulfilled order you wish to process. 3. Use the app’s label generation option for your shipping carrier. 4. If the label fails to generate, ensure that all mandatory shipping details (address, parcel size, and weight) are correctly entered. 5. Attempt to generate the label again. If you still encounter issues, check for any error messages and resolve them as indicated (e.g., incomplete address, missing data). 6. Once the label is generated successfully, use the “Print Label” option within the app to print it. 7. Ensure your printer and browser settings are configured correctly for label printing. If you face any persistent issues or errors, contact the PluginHive support team for live assistance or schedule a support call.

How can I generate Australia Post eParcel labels without the AusPost branding, to reduce waste from blank spaces on the sides and bottom?

To generate eParcel labels without the Australia Post branding and minimize blank spaces, follow these steps: 1. Open the App and go to App Settings. 2. Navigate to Documents/Labels Settings. 3. Find and disable the option "Show Australia Post Branding On Labels." 4. Click Save. 5. Generate a label for a new order to check if the layout meets your requirements. Note: The label format is directly generated by Australia Post's APIs, so further formatting changes beyond this setting may not be possible within the app. If you continue to see unwanted blank spaces, it could be due to the default format provided by Australia Post.

How can I generate new shipping labels for orders previously cleared from the app after requesting a refund?

Once PluginHive support has cleared the specified orders from the app after your refund request, you can generate new shipping labels for those orders. Simply go to the PluginHive app and initiate label generation for the cleared orders. Ensure your shipping settings are correct before generating new labels.

How can I generate shipping labels for express shipping orders instead of normal shipping labels?

If you are using your own flat rate options at checkout and then utilizing the app's auto-generate label feature, the app will automatically assign the cheapest available shipping option, which is generally normal shipping. To generate a label for express shipping or any other specific service: 1. Use the Single Label Generation process in the app, which allows you to manually select the desired shipping service when generating labels. 2. For detailed, step-by-step guidance, refer to this documentation: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual 3. Ensure your product weights in Shopify are accurately updated, as the app relies on this information for label generation. 4. Review your app's Packaging Settings, as the generated package details are based on these configurations.

How can I generate shipping labels for my orders in bulk using the PluginHive Shopify Australia Post Rates and Labels app?

To generate shipping labels for your orders in bulk with the PluginHive Shopify Australia Post Rates and Labels app, follow these steps: 1. Ensure your Australia Post MyPost Business account is correctly connected within the app settings. 2. Navigate to the orders section of the PluginHive app dashboard in your Shopify admin. 3. Select the orders for which you wish to generate shipping labels. 4. Use the bulk label generation option to create shipping labels for all selected orders at once. 5. Download or print the generated labels as required. If you encounter any issues or need a walkthrough, you can schedule a support call with PluginHive for personalized assistance.

How can I generate shipping labels from the app without showing the Australia Post branding on the labels?

To generate shipping labels without Australia Post branding, follow these steps: 1. Navigate to App Settings within your PluginHive app. 2. Go to the "Documents/Labels Settings" section. 3. Disable the option labeled "Show Australia Post Branding On Labels." 4. Click "Save" to apply the changes. 5. After saving, generate a label for a new order to verify that the branding is no longer visible.

How can I get 4 labels on one A4 page?

After selecting your orders and clicking on "Print Documents" from the Shipping section in the app, the labels will appear in PDF format. In your printer's Print Preview settings, set the Paper Size as A4 and choose the "Pages per Sheet" option and set it to 4. This will arrange and print 4 labels on one A4 sheet.

How can I hide or remove the Australia Post branding from shipping labels generated via the PluginHive Shopify Australia Post app (MyPost Business)?

You can now hide the Australia Post branding on your shipping labels by following these steps: 1. Navigate to the PluginHive App Settings within your Shopify admin. 2. Go to Documents/Labels Settings. 3. Locate the option "Show Australia Post Branding On Labels." 4. Uncheck or disable this option to remove the branding from the generated labels. This enhancement allows you to generate clean labels without Australia Post branding, which is helpful if you use pre-printed forms or require unbranded shipping documents.

How can I make sure the correct shipping service is used when generating shipping labels in bulk?

When generating labels in bulk, the app selects the cheapest available shipping service, which may not match what the customer selected at checkout, especially if you're offering flat rates like Express or Standard. To ensure the correct service is used — especially for Express orders — use one of the following methods: Option 1: Generate Labels Individually -->Go to Shopify Orders and open the specific order. -->Click More Actions → AU Post Generate Label. -->Select the required shipping service (e.g., Express Post). -->Click Generate Labels. Option 2: Bulk Label Generation Based on Service -->In the PluginHive app, go to Settings → Carrier Services. -->Enable only Express services, then generate labels for Express orders. -->Then switch to Standard services and generate labels for the rest. This approach ensures labels match the customer’s selected service at checkout, even when using flat rate shipping options.

How can I manually change the product weights in the PluginHive app when the weights updated in Shopify do not reflect on the auto-generated shipping labels?

To manually change or update the package weight before generating a shipping label in the PluginHive app, follow these steps: 1. Go to the relevant Shopify order. 2. Open the order details. 3. Click on "More Actions" and select "Au Post Generate Label." 4. In the label generation window, edit the package and update the weight to your desired value. 5. Proceed to generate the label, which will now use the updated package weight. For detailed instructions, you can refer to the guide here: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual This process ensures the updated weight is applied to the shipping label, even if the product weight in Shopify hasn’t synced.

How can I manually edit the size of the package before generating a shipping label in the Shopify Australia Post Rates & Labels app?

To manually edit the package dimensions before generating a shipping label, you can use the Single Label Generation process with the app. You can refer to the detailed instructions in the PluginHive knowledge base article: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual. Make sure to update the details before proceeding to generate the label to ensure accurate shipping rates and successful label generation.

How can I manually select a box for an order before generating a shipping label?

To manually select a box for an order, follow these steps: 1. Make sure that you have setup your required boxes list in the app under Packaging settings using the Box Packing Method. 2. From the Shopify Orders dashboard, use the Single Label Generation Process with the app to edit the packaging and select the required box from the list before generating the label for the order. Single Label Generation Process: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual

How can I map custom metafields for product dimensions (Length, Width, Height) in Shopify to the Australia Post Rates & Labels app, so the correct dimensions are used when generating shipping labels?

The Australia Post Rates & Labels app does not sync information from Shopify product metafields, as it only retrieves inherent Shopify fields such as Weight, Country of Manufacture, and HS Codes. To ensure the correct product dimensions are used for generating shipping labels, follow these steps to update dimensions directly in the app: 1. Go to the App Products page in the Australia Post Rates & Labels app. 2. Click the "Export" option to download the product CSV file. 3. Open the downloaded CSV and update the Length, Width, and Height fields for each product as needed. 4. Save the updated file in .csv format. 5. Use the "Import" option on the App Products page to upload the CSV back into the app. By doing this, your product dimensions will be correctly recognized by the app for label generation.

How can I prevent multiple shipping labels and double charges when a customer buys multiple products?

To generate a single label and charge the customer accordingly, you need to ensure the items are packed into a single box or satchel. The PluginHive app packs items based on your Packaging Settings, considering the total weight and volume. If multiple labels are generated, it usually means the products don’t fit into one package with your current settings. To prevent this: 1. Verify the product weight and dimensions are correct. 2. Update packaging dimensions so all products in one order can fit in a single box or satchel where possible. 3. Use the manual label generation option to preview and select the correct packaging before generating the label.

How can I prevent undercharging customers or being overcharged for shipping labels when using the app for both customer checkout rates and label generation?

To avoid discrepancies: 1. Add accurate weights in Shopify and dimensions in the app products page for all your products. 2. Enable the box packing method in Packaging Settings in app and add your available shipping boxes in the app for precise calculations. 3. For generating shipping labels, use Single Label Generation. Before printing labels, review and edit package details to match the actual products and packaging. This ensures label charges align with what was displayed to your customer at checkout.

Set Up the Shopify Australia Post Shipping App

How can I print a correct label if I printed the wrong one through the app using my Aus Post MyPost Business Account?

If you printed the wrong label, you won’t be able to cancel or regenerate it directly from the app. Please do the following: -Log in to your MyPost Business account on auspost.com.au -Go to the Transactions page -Find the incorrect label and click the Refund button to cancel it -Once the label is refunded, go to Shopify and unfulfill the order -Then you can generate a new label from the app Please contact PluginHive support for more clarification.

How can I print all labels generated today when some processed orders are not listed together or in sequence in the app?

To print all the shipping labels generated today, review the Orders page in the app. If some orders are not appearing together due to previous label cancellations and re-generations, use the search functionality in the app to locate those specific orders. Select the orders you need and use the print option. Until future enhancements address this sorting issue, searching and selecting the individual orders will ensure nothing is missed during batch printing or manifesting.

How can I print and download 4 labels on one A4 page instead of printing only 1 label per page?

After selecting your orders and clicking on "Print Documents" from the Shipping section in the app, the labels will appear in PDF format. In your printer's Print Preview settings, set the Paper Size as A4 and choose the "Pages per Sheet" option and set it to 4. This will arrange and print 4 labels on one A4 sheet.

How can I print multiple shipping labels for a single order when a bundle product needs to be packed into two boxes?

By default, the app packs all items into one package, so only one label is generated. To print multiple shipping labels, you need to pack the items into separate packages before label generation. Here's how: 1->Open the order in the Shopify Orders page. 2->Click More actions > AU Post Generate Label. 3->In the label generation screen, edit the Package section. 4->Manually assign items to different packages based on how you'll pack them. 5->Generate the labels – the app will create one label per package. This ensures that each box in a multi-box bundle receives its own shipping label for proper handling and delivery.

How can I print multiple shipping labels on a single page using the PluginHive app?

To print multiple shipping labels on a single page in the PluginHive app, follow these steps: 1. Select the orders for which you need to print labels. 2. Go to the 'Print Documents' option (ensure you have generated the shipping labels before this step). 3. Click on the 'Print' option. 4. In the print settings, select 'Pages Per Sheet' and set it to 3 or 4, depending on how many labels you want per page. 5. Proceed to print. This will arrange multiple labels on a single printed page.

How can I print multiple shipping labels on a single sheet?

To print multiple labels on one sheet: 1. Generate labels for all the orders you want to process. 2. Select the orders and click Print Documents. 3. In the print preview page, use the Pages per sheet option to set how many labels you want to print on each sheet. 4. Preview the layout and proceed with printing.

How can I print shipping labels on an A4 page so that multiple labels (e.g., 4 per page) are printed instead of a single label taking up the full A4 page?

You can adjust the size and number of labels printed on an A4 page by changing the print scale settings on the label preview page. Here’s how you can do this: 1. Go to the label preview page in the app. 2. Before printing, look for the scale or size adjustment option. 3. Reduce the scale percentage to fit multiple labels onto a single A4 page (for example, set the scale so that four labels fit per page). 4. Preview the changes to ensure everything appears as you want. 5. Proceed to print the labels using your printer. This method allows you to customize the label size and layout according to your requirements. If you need further help setting the exact arrangement, contact support for more detailed guidance.

How can I remove my address and personal name from the shipping label and packing slip?

The "Ship From Address" is mandatory when generating shipping labels using AusPost APIs and cannot be removed from the label. However, you can edit your personal name by navigating to App Settings → Shop Contact Details → Update the First Name and Last Name fields as needed. To adjust details on the packing slip, you can customize the template by going to App Settings → Packing Slip Settings → Edit Packing Slip Template. If you require advanced customization, consider seeking help from a developer.

How can I remove my address from printing on the shipping labels?

Completely removing the Ship-From address from shipping labels is not possible, as it is typically required to be displayed on the label. However, you can choose to display your Company Name as the Sender Name instead of your personal name. To enable this option: 1. Go to the app settings in PluginHive. 2. Look for the "Display Company Name as the Sender Name" option. 3. Activate this option. This will ensure your Company Name appears as the sender name on the shipping label.

How can I remove my personal name from appearing as the sender on shipping labels and display only my company name instead?

To remove your personal name from the shipping labels and display only your company name as the sender, follow these steps: 1. Go to App → Settings in Shopify. 2. Enable the option 'Display Company Name as Sender Name on Label.' under the Documents/Labels Settings. 3. Update the Shop Contact Details section by leaving the First Name and Last Name fields blank (with a void space). 4. After making these changes, generate a new shipping label to verify that only the company name appears as the sender. Note: These changes will apply only to labels generated after updating these settings. Existing labels or those created before the changes will not be affected.

How can I remove my personal name from the sender section of the postage label so that only my business name is displayed?

To display only your business name as the sender on the postage label and remove your personal name, follow these steps: 1. Navigate to App Settings within your PluginHive app. 2. Go to the Documents/Labels Settings section. 3. Enable the option labeled "Display Company Name as Sender Name on Label." 4. Click Save to apply the changes. 5. After saving, generate a label for a new order to verify that only your company name appears as the sender. This setting ensures your personal name does not display on postage labels, showing only your business name instead.

How can I remove or cancel shipping labels so that I can update the order information and generate a new label with the app?

If you are using the app with MyPost Business Account, cancelling the label once generated will not be possible as the Australia Post MyPost Business API does not support label cancellation. You can request a refund for the label from MyPost Business portal on auspost.com.au and generate a new label outside of the app. Alternately, if you are using a EParcel or StarTrack Account with the app, you will be able to cancel the label for the order if you have not manifested the label.

How can I remove the sender address from my shipping labels using the Shopify Australia Post Rates & Labels app?

Australia Post requires the sender address to be displayed on the shipping label, so it cannot be completely removed. However, you can choose to display only your company name as the sender name instead of your personal name. To do this: 1. Go to App Settings in the Shopify Australia Post Rates & Labels app. 2. Navigate to Documents/Labels Settings. 3. Enable the option "Display Company Name as Sender Name on Label." 4. Click Save. This will ensure only your company name appears as the sender, not your personal name.

How can I resolve an Australia Post label generation error caused by a suburb name issue?

If you encounter an error generating an Australia Post shipping label due to the suburb name, verify that the suburb is entered correctly and matches the official Australia Post database. For example, instead of "Taylor’s Hill", use the correct format "TAYLORS HILL" as recognized by Australia Post. You can confirm the correct suburb spelling and format on the Australia Post website using the relevant postal code. Once you update the suburb name in your store order's shipping address, attempt to generate the label again. This should resolve the error.

How can I resolve an error related to the payment method in my Australia Post account when generating a shipping label through the PluginHive Aus Post Rates and Labels app?

If you encounter an error related to your payment method while generating a shipping label via the PluginHive Aus Post Rates and Labels app, the issue lies with the payment method set up in your Australia Post account. Please contact the Australia Post support team to resolve the problem with your payment method. Once the issue is rectified, attempt to generate the shipping label again.

How can I resolve label size and alignment issues when printing Australia Post shipping labels from the PluginHive app in Safari browser?

If you experience label size or alignment issues when printing Australia Post shipping labels from the PluginHive app in Safari, use the following workaround: 1. Use an alternative browser such as Google Chrome to generate and print your shipping labels. 2. Alternatively, download the PDF documents from the PluginHive app and print them directly from your computer using a PDF viewer. If you have ongoing issues, contact PluginHive support for further assistance.

How can I resolve the "The product_id is not available" error when using the Australia Post International Service "Economy Air" for label generation?

The "The product_id is not available" error with the Australia Post International Service "Economy Air" originates from Australia Post’s APIs. As an immediate workaround, use the next available international Australia Post shipping service to process your shipments and generate shipping labels. All other international services should function normally. Additionally, the issue has been raised with Australia Post for further clarification on the error’s root cause. If you encounter similar issues or have additional questions, you are encouraged to reach out for support.

How can I resolve the error "The input request is missing the mandatory field with the name" when generating a shipping label with PluginHive's Australia Post Shopify app?

This error typically appears when trying to generate a shipping label if a required field is missing from the shipment information, even if it appears filled on the order. To troubleshoot: 1. Go to Shopify > Orders. 2. Select the specific order number experiencing the issue. 3. Click "More Actions" and then choose "AU Post Generate Label" directly from this menu. 4. If the error persists, ensure that all mandatory fields (such as recipient name, address, and contact details) are in the correct format and not left blank. 5. If all fields appear correct and you still encounter the issue, capture the exact error message and contact PluginHive support with order details for further assistance.

How can I resolve the issue with label generation failing for certain shipping services, specifically with "International Parcels – Economy Air"?

To resolve the label generation failure linked to the "International Parcels – Economy Air" service, disable this service within the PluginHive app settings. Then, attempt to generate a shipping label using the "International Parcels – Standard Large" service. If the label is generated successfully using this alternative service, continue using it for future orders to avoid errors. You can give your permission to the support team to update this configuration for all orders if needed.

How can I resolve the issue with processing a shipping label that requires a mandatory English character?

This issue occurs because Australia Post requires address fields to be in English. If the city or suburb name is entered in a language other than English (such as Arabic), the label will not generate. To resolve this: 1. Edit the order in your Shopify admin panel. 2. Update the address fields (such as city or suburb) to use English characters. 3. Save the changes to the order. 4. Attempt to generate the shipping label again. This should allow the label to be processed successfully by Australia Post.

How can I schedule a support call with PluginHive to resolve issues with shipping label generation or app configuration?

To schedule a support call with PluginHive: 1. Visit the appointment booking link provided by PluginHive support or their official website. 2. Select a date and time slot that suits your schedule. 3. Provide your store URL and contact email during the booking process. 4. After booking, you will receive a Zoom invite with meeting details, including the link and passcode. 5. On the day of the call, ensure your system has a working microphone and permissions to share your screen for effective troubleshooting. 6. Join the call at the scheduled time, as PluginHive may not be able to extend or delay the meeting due to prior commitments.

How can I select and print all recently created shipping labels at once, instead of clicking each order individually?

You can easily print label in bulk from the App dashboard. Steps to batch print recently created labels: 1. Navigate to the Shipping page in your PluginHive app. 2. Use the multi-select option to choose orders from the "All" or "Label Generated" tabs. 3. Once selected, you will see the "Print Documents" option. 4. Click on Print Documents to print all the recently created labels together. You may also refer to this guide for further assistance- https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/ If you have any questions or need further help, feel free to reach out to our support here : https://www.pluginhive.com/support/

How can I show the sender name as my company name instead of my personal name on the shipping label?

To display the company name as the sender name on shipping labels, enable the 'Display Company Name as Sender Name on Label' option under App → Settings. Once you update this setting, generate a new shipping label to verify the changes. Note that a person’s name is mandatory for processing shipments, so use the company name in the respective field if you prefer not to display a personal name. If you need further assistance, contact PluginHive support.

How can I specify the package size when generating shipping labels in bulk?

When generating shipping labels in bulk, the app automatically packs the items into boxes configured under the app's Packaging Settings, based on the total product weight and volume. It is not possible to manually specify a different package size for each order during this bulk process. If you need to define specific package dimensions for individual orders, we recommend using the Single Label Generation method: Steps to generate a label with package size: 1. Go to your Shopify Orders and open the order. 2. Click More Actions → AU Post Generate Label. 3. Edit the package details and enter the desired dimensions. 4. Click Generate Labels to create the label with the correct package size. For detailed instructions, visit: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual

How can I test generating shipping labels for test orders using the PluginHive app, and what happens if I generate a label during testing?

When you generate a shipping label through the PluginHive app using your Australia Post MyPost Business account, the shipping charges for that label are automatically debited from your account. If you are conducting a test and do not wish to use the label, you can request a refund for the generated label directly from the carrier’s portal. For step-by-step instructions on how to generate shipping labels, refer to this guide: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual

How can I test shipping label generation in my store without incurring charges to the client?

When generating labels using the Australia Post MyPost Business account in your store, shipping charges are automatically debited from your account upon label creation. There is no built-in test mode available that avoids billing. To prevent unwanted charges, you can generate a label as normal and then request a refund for the test label directly through the carrier portal. This process allows you to test label generation while ensuring you are refunded for any test shipments.

How can I track an order after submitting it to the post office using the PluginHive Australia Post Rates and Labels app?

To track an order using the PluginHive Australia Post Rates and Labels app: 1. Navigate to the Shipping Section within the app. 2. Locate the relevant order where the label has been generated. 3. Click on the dropdown arrow next to “Label Generated.” 4. Select “Track Shipment” from the dropdown menu. This will provide current tracking information for your shipment.

How can I update the email address that appears on my shipping labels in the PluginHive Australia Post app?

The email address for the ShipFrom address on your shipping labels is determined by the email entered in your store’s Store Details Settings. If you need to update the email address shown on your shipping labels: 1. Update your email address in the Store Details of your store. 2. If the old email continues to appear, contact PluginHive support and share the details for troubleshooting. 3. Once PluginHive updates the email address, the correct one will appear on your shipping labels.

How can I use AU Post small satchels to generate labels in Shopify with PluginHive?

To use AU Post small satchels for packaging and label generation in Shopify via PluginHive, follow these steps: 1. Automatic Selection of Satchels: – Go to App Settings → Packaging in your PluginHive app. – Click on Edit, enable the Satchels or Boxes you use, and save your changes. – Ensure you have added the weight to your products in Shopify. – Add product dimensions within the PluginHive app: – Navigate to the Products section. – Export your product list. – Update the dimensions in the CSV file. – Import the updated file back into the app. 2. Manual Selection for Each Order: – In Shopify, click on the relevant order number. – Select “More Actions” → “AU Post Generate Label.” – Choose the preferred satchel or box for that specific order.

How can I verify that the correct packaging and weights are being used for label generation in PluginHive?

To verify packaging and weights: 1. Create a sample order with the product in question. 2. Before generating a label, review the packaging details for the order in the PluginHive app. 3. Confirm that the right box (by dimensions) and product weight are being applied to the order. 4. Only proceed to generate the shipping label if everything looks correct. This process lets you ensure that label charges and packaging are accurate before any label is finalized or customer shipments are processed.

How can I verify the invoice and shipping label formats generated by the PluginHive Multi Carrier Shipping Label app?

To check if the invoice and shipping label formats meet your requirements, request sample documents from PluginHive support. They can provide example labels, packing slips, and tax invoices generated through the Multi Carrier Shipping Label app for both eParcel and StarTrack. Review these samples to confirm they match your expectations before installing or configuring the app for your store.

How can I verify the shipping costs for the labels generated through the PluginHive app?

To check the actual shipping costs for labels you have generated: 1. Log in to your MyPost Business Account at auspost.com.au. 2. Navigate to the Transaction section to view detailed costs associated with your generated labels. This will provide a record of all shipping charges linked to your Australia Post account.

How can I verify which delivery options and insurance have been included in a generated Australia Post label using PluginHive?

Due to the limitations in visibility from both the PluginHive app and the Australia Post eParcel portal, details such as selected insurance and additional delivery services are fully confirmed and visible only after label generation. To improve clarity: 1. Double-check all optional services (insurance, signature, etc.) before generating a label. 2. After generating the label, review the shipment details and any confirmation emails or documentation provided. 3. For a detailed breakdown of included services and costs, refer to invoices or shipping documentation available in the PluginHive app or through Australia Post records. 4. If pre-generation visibility is required, contact PluginHive support for current or upcoming enhancements that may address this limitation.

How can we partially fulfill items in an order using the PluginHive Australia Post app?

To partially fulfill items in an order, use the Single Label Generation process in the PluginHive Australia Post app. Follow these steps: 1. Open the Shopify Order and go to "More Actions". 2. Select "AuPost Generate Labels". 3. This will open the manual label generation window, allowing you to edit package details and remove products from the package as needed. 4. Generate shipping labels only for the selected items. Please note: The remaining items in the Shopify order must be processed and fulfilled outside of the app.

How can we resolve the issue where free shipping due to a promotion prevents generating a shipping label, as the PluginHive app does not recognize the promo and cannot fetch data?

This issue might occur because the PluginHive app does not register the free shipping option triggered by a promotion, leading to failure in fetching label data. To resolve this, it's best to schedule a call with PluginHive support. During the call, you can do screen share and collaborate with the support team to identify and implement a solution that allows label generation for orders with promo-based free shipping. You can book a slot for this call through appointment booking. This approach ensures you receive real-time assistance and make any necessary changes together, without granting store access.

How do I backup or bulk download all labels generated by the PluginHive app before deleting my account?

You can bulk download all labels as follows: 1. Go to the PluginHive app. 2. Navigate to the Shipping section. 3. Select the orders for which you want to download labels. 4. Click on Print Documents and Download all the labels. This allows you to have a backup of all labels, which can be useful for monitoring or processing pending orders.

How do I change the declared value or price of products on shipping labels to be lower than the original price?

To change the declared value or price of products shown on shipping labels, you need to ensure that the relevant settings in your PluginHive app are enabled and properly configured. Specifically, enable the “Is Insurance Required For Forward Shipments?” option in the app settings. Once this option is activated, the settings related to declared value will be used for shipments. After enabling, create a new international order to check if the declared value appears as desired on the label. If adjustments are needed, update the declared value for each order accordingly. If the declared value is still not reflected on the printed labels, verify that all required fields are correctly filled in both the app and the order.

How do I change the sender address on the shipping label?

The app uses the Shopify assigned Fulfillment Location as the Ship From Address when generating the labels. To change the sender address details shown on your shipping label generated from the app: 1. Go to Shopify Admin and navigate to Settings. 2. Select "Locations." 3. Update the default location details that are used for label generation. 4. Save your changes. This will ensure future labels display the updated sender address.

How do I configure box packaging and labels for a new product in PluginHive, ensuring that labels are generated correctly for each product?

To configure box packaging and labels for a new product in PluginHive, follow these steps: 1. Navigate to App → Products → All Products. 2. Click on the new product name. 3. Add the exact dimensions and weight for the product as per your requirements, then save. 4. If the box for the new product is different from your existing boxes, add the new box into the app. 5. During label generation (Order Number → More Actions → Au Post Generate Label), you can select your preferred box for packing. 6. The application will use the product details (dimensions and weight) to select the suitable box and calculate shipping rates accordingly. By ensuring each product has accurate dimensions and weight associated, you can generate correct shipping labels specific to each product during the order processing workflow.

How do I configure the PluginHive Australia Post Rates & Labels app to only calculate and charge postage to the customer at checkout—without being charged by Australia Post or printing shipping labels?

Yes, the PluginHive Australia Post Rates & Labels app allows you to display live Australia Post rates at checkout without using the label generation or fulfillment features. To configure the app for rates only on your Shopify store: Install and set up the app from the Shopify App Store. Connect your Australia Post account during the setup process. Assign product inventory locations in Shopify based on where each product ships from. Ensure product weights are accurate in Shopify (dimensions are optional but recommended for accuracy). You can bulk update weights and dimensions using the app’s Export/Import CSV feature. Once configured, customers will see live Australia Post rates at checkout and can select their preferred shipping option when placing an order. ⚠️ After an order is placed, do not proceed with the label generation or fulfillment steps in the app. Instead, create and manage shipping labels externally according to your business process. This setup allows you to show accurate postage rates without being billed by Australia Post through the app or being required to print labels. That said, the label creation process within the PluginHive app is streamlined and user-friendly. We encourage you to explore it at your convenience and decide if it suits your workflow.

How do I connect my new Australia Post eParcel account with PluginHive on Shopify so I can print shipping labels?

To connect your Australia Post eParcel account with PluginHive on Shopify for printing labels, follow these steps: 1. Log in to your PluginHive app within Shopify. 2. Navigate to the settings section related to carrier integrations. 3. Choose “Australia Post eParcel” as the carrier and enter your new API key and password provided by Australia Post. 4. Save the settings to authenticate and link your eParcel account. 5. Ensure that your packaging (box) details are configured correctly under App Settings > Package Settings. Add your commonly used boxes here. 6. Once configured, you can generate and print shipping labels for your orders directly through the PluginHive app.

How do I ensure the “safe_drop_enabled” enhancement is active for my store in PluginHive?

The “safe_drop_enabled” feature is controlled by a feature toggle within the PluginHive app. To verify or enable this enhancement: 1. Contact PluginHive support and provide your store details. 2. Request that the "safe_drop_enabled" feature be checked and enabled for your store. 3. Once enabled, proceed to generate Australia Post labels with insurance above $500, ensuring all required delivery settings are configured as per business rules. If you have any difficulties, coordinate with PluginHive support, who can confirm activation and provide a walkthrough if needed.

How do I export all of our product measurements from the Australia Post and Labels app to the new Multi-Carrier Shipping Label app?

Direct data transfer of product measurements between the Australia Post app and the Multi-Carrier Shipping Label (MCSL) app is not available. To migrate product measurements: 1. Export your product details, including measurements, as a CSV file from the Australia Post app. 2. Export your product list from the Multi-Carrier Shipping Label app in CSV format. 3. Map the dimensions from the exported Australia Post CSV to the corresponding products in the MCSL CSV. 4. Import the updated CSV with complete product measurements into the MCSL app. If you need step-by-step assistance with the CSV mapping and import process, you can contact PluginHive support for help.

How do I generate an Australia Post shipping label in PluginHive for Shopify, and can I select between Standard and Express shipping options?

Yes, you can generate Australia Post shipping labels using PluginHive for all your Shopify orders, and choose between Standard and Express services. To do this: Go to your Shopify orders->Open the order you want to fulfill->Click More Actions > AU Post Generate Label->Here in the label generation screen, you can update the package details and choose your preferred shipping service (Standard or Express). Click Generate Label to complete.

How do I generate an Express Post shipping label for an order?

To generate an Express Post shipping label, follow these steps: 1. Start by selecting the order for which you’d like to generate a shipping label. 2. After choosing the correct package, select the "My Post Express" service option during the label generation process. 3. Click on "Generate Label" to create the Express Post shipping label for your order. This process allows you to ensure the shipment uses the Express Post service. If you require additional guidance, reviewing the step-by-step video linked above can be helpful.

How do I generate shipping labels using the Australia Post app?

To generate Australia Post shipping labels using the PluginHive AU Post app on Shopify, follow these steps: 1. Go to your Shopify admin and open the order for which you want to generate a label. 2. Click More Actions → AU Post Generate Label. 3. Review the package details and click Generate Labels. 4. Download and print the generated shipping label. For a detailed walkthrough with screenshots, visit:

Set Up the Shopify Australia Post Shipping App

How do I print 4 labels on a single page?

You can print 4 labels on a single page by adjusting the "Pages per sheet" setting in the print preview window. When printing your order labels, set this option to 4, and the system will arrange four labels on each page.

How do I print a test label?

The Australia Post provides only live/production accounts and the same accounts can be added to the app to test it. As the carrier does not provide a test account, test labels cannot be generated. If you still want to test the app with the test labels, then we do provide a test account with which the test labels can be generated.

How do I remove my personal name from the sender details on Australia Post labels generated by PluginHive?

To remove your personal name from the sender details on Australia Post labels: 1. Go to App Settings in your PluginHive dashboard. 2. Navigate to Shop Contact Details. 3. Remove the First Name and Last Name fields. 4. Save your changes. This update will apply to all labels generated for new orders moving forward.

How do I request a refund for a shipping label with incorrect details (service, weight, or package)?

If you’ve generated a shipping label with incorrect details — such as the wrong service, package, or weight — you can request a refund by following these steps: 1->Log in to your MyPost Business portal. 2->Find the shipment you want to refund. 3->Submit a refund request directly through the portal. 4->Once the request is submitted, email the order number(s) to [email protected]. 5->The PluginHive team will clear the label from the app, allowing you to generate a new label for the same order. This process ensures you're not charged twice and helps maintain accurate shipping and fulfillment records.

How do I select express shipping for my customers and generate express shipping labels manually for orders in PluginHive?

To manually generate express shipping labels for your customers in PluginHive, follow these steps: 1. Go to Shopify Orders in your PluginHive app. 2. Click on the specific Order Number for which you want to generate a label. 3. Navigate to More Actions and select "Au Post Generate Label." 4. In the label generation screen, select your preferred shipping service (e.g., Express). 5. Click "Generate Labels" to finalize and create the shipping label with the chosen service.

How do I update the Ship From Address in Shopify for shipping labels?

To update the Ship From Address used for shipping labels: 1. Go to Shopify Settings > Locations. 2. Update the necessary details for your desired location. 3. Click Save to apply changes. Make sure all your products are stocked in the updated location for smoother order processing through the app.

How do I use my own envelopes and set up Australia Post Large Letter and Satchel packaging for label printing in PluginHive, especially on a Basic Shopify plan?

To use your own envelopes and configure the Australia Post Large Letter and Satchel options for shipping labels in PluginHive, follow these steps: 1. Ensure your Australia Post MyPost Business account is connected to the PluginHive app. 2. Go to App Settings > Packaging within the app. 3. Edit the available packaging options by enabling or disabling packages (such as Large Letters and Satchels) that suit your shipping needs. 4. To ensure accurate packaging and rate calculation, update your product dimensions: – Navigate to Products in the PluginHive app. – Export your products list as a CSV file. – Update the product dimensions (length, width, height, weight) in the downloaded CSV. – Import the updated CSV file back into the app and save. 5. Before generating shipping labels, verify that the packaging selection matches your requirements. 6. Once setup is complete, you can print shipping labels, including those for envelopes and satchels, using your thermal 4×6 label printer. This setup allows you to use Australia Post Large Letter and Satchel options with your own envelopes, even while on Shopify’s Basic plan, by configuring packaging and product details within the PluginHive app.

How does changing the insurance setting from "Product Price" to "Declared Value" affect the Transit Cover amount sent to Australia Post when generating labels in the PluginHive app?

When the insurance option is set to "Product Price" in the PluginHive app, the total product price is used as the Transit Cover amount sent to Australia Post. For example, if your total product price is $3,290, the Transit Cover amount will also be $3,290. If you switch the setting to "Declared Value," the value configured under the "Declared Value" section in App Products page for your products is used for the Transit Cover. For instance, if you set the Declared Value to $200, and you are shipping 10 products, the total Transit Cover amount sent should be $2,000. Ensure the Declared Value is correctly set before label generation, as this directly impacts the insured amount.

How should I update account details in the PluginHive app, and what precautions should I take?

To update account details in the PluginHive app: 1. Delete the existing account details from the app. 2. Add the new account details again and ensure they are saved. 3. Before deleting your account, create a backup of all shipping labels and associated manifests to avoid losing this information. This ensures that your new account is configured correctly while preserving important shipping data.

How to create Return Manifest for Return label orders?

To see the return labels created through the app: 1. Open the AuPost app in your Shopify admin. 2. Go to the ‘Returns’ section. 3. Find and select the specific order for which you generated the return label. 4. Click on ‘Confirm Return Labels’. 5. Once confirmed, the return label manifest will be generated. If you face any issues in confirming the label or the option is not available, contact PluginHive support for further assistance.

I am getting the error code "product_id not available" when trying to generate a shipping label for an order to Germany. How can I resolve this issue?

The "product_id not available" error typically occurs if the selected shipping service is not available for the particular destination or order. For your order to Germany, the Economy Air service is currently unavailable. To resolve the issue, select the "Standard Large" shipping service when generating the label for your order. This should allow you to successfully create the shipping label for your shipment.

I am not able to print shipping labels from certain Shopify views such as "All" & "Label Generated" using my iPhone. What should I do?

The option to print from the "All" or "Label Generated" views is not available on shopify mobile app as shopify does not support popups in the app. So, you can access the specific Order Summary page for your order in Safari on your iPhone or iPad, where you can download and print the shipping label.

I am not sure how to access the page in the app to change the shipping service. What should I do?

Within the PluginHive app, locate the settings or label generation section where shipping services can be selected or deselected. Choose "International Parcels – Standard Large" instead of "International Parcels – Economy Air" to proceed. If you have difficulty finding the correct page, you can reach out to the support team for step-by-step assistance or grant permission for them to update the configuration for you.

I am unable to get the label and created shipment data back into your app after connecting eParcel and SellerDash APIs. How can I resolve this issue?

To address the issue of not receiving labels and created shipment data in the app after connecting eParcel and SellerDash APIs: 1. Confirm whether the "General Failure" error occurs for a specific order or all orders. This helps isolate if the issue is order-specific or system-wide. 2. Attempt to recreate the label for the affected orders to check if the issue persists, as it may have been a temporary technical glitch. 3. If the problem continues, enable Collaborator access for the PluginHive support team so they can investigate further. 4. If you are unable to share access, provide a screen recording detailing the steps you take during label creation and the error experienced. This will help the support team diagnose the problem effectively. 5. Optionally, schedule a Zoom support call using the provided appointment link to receive real-time assistance. 6. If the booking link does not show available slots for the desired day, revisit the link closer to the date you wish to schedule.

I don’t want to enter weight and dimensions for every product. Is there another way to pack multiple items into a single parcel before generating shipping labels?

If you prefer not to add weight and dimensions to each product, the app allows you to manually edit package details before generating shipping labels using the Single Label Generation process. Before label generation, you can: 1. Edit the packages for the order within the app. 2. Combine multiple products into a single box or distribute them as you prefer. 3. Edit box details and specify the total weight and dimensions as necessary before generating the label. Refer to the detailed App Setup Article for step-by-step instructions on manually editing packages using the Single Label Generation process: (https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/?srsltid=AfmBOoqhxuOVS9BAkbHBn6Gb1Cft57Yet2JDBUKIJDOk-EL7wJ6MWsMh#print_aupost_labels_manual).

I generated a shipping label, but the label weight is incorrect. Is there a way to change the label weight?

Once a shipping label is generated, the label weight cannot be edited directly. To correct the weight, you’ll need to request a refund for the label/order via the Australia Post portal. After submitting the refund request, please contact PluginHive support so the order can be cleared from the app. This will allow you to generate a new label with the correct weight. Be sure to provide the relevant order number and ensure PluginHive has access to your store for faster assistance.

I generated my shipping label, but when I try to print it, the page does not load. I have tried on different devices. How can I resolve this issue?

If you are unable to print your label and the print page isn't loading across multiple devices, please note: – Printing labels through the PluginHive app works correctly on desktop browsers. – Printing directly from the Shopify app on an iPhone is not supported because Shopify does not allow pop-ups from within the app, which the label printing function requires. – If you are using mobile devices, as a workaround on mobile devices, you can open Safari on your iPhone or iPad, access the Order Summary page, and print or download your label from there. – If you do not see the print or download option in the "All" or "Label Generated" views, try accessing the specific Order Summary page instead. – You can also download the documents via Safari on iPhone/iPad for the Australia Post app and then print the documents. – To use this functionality: 1. Open Safari on your iPhone/iPad. 2. Log in to your Shopify store and navigate to the relevant order. 3. Use the provided print/download option on the Order Summary page. – If you need a step-by-step demonstration, you can contact PluginHive support – https://www.pluginhive.com/support/

I generated over 20 labels, but only a handful are showing. How can I verify if all labels were successfully generated?

Please contact PluginHive support for more clarification.

I received an error message stating, "The shipment cannot be modified or included in a new order, as the shipment is contained in an order currently being finalized." How can I resolve this issue?

This issue was likely caused by a temporary downtime with the Australia Post (AuPost) website, which impacted label generation and shipment management. To resolve this, please: 1. Wait until the AuPost website is fully operational. 2. Once the outage is resolved, try generating the shipping labels again through your PluginHive app. 3. Confirm if the label generation and shipment modifications work as expected. If you continue to experience issues after the AuPost website is restored, please provide specific error details or screenshots so further assistance can be provided.

I was charged for a shipping label, but I couldn't see or print the label. What should I do?

When a label is generated for an order using your MyPost Business account, the shipping cost is automatically debited from your Australia Post account. If you did not receive or were unable to print the label, you can request a refund for the order directly on the Australia Post website. This will help you recover the amount charged for the label that was not generated or accessible. If you need further assistance with this process, consider reaching out to PluginHive support or Australia Post for additional help.

If Australia Post support advises app changes for CN22/CN23 label generation, will PluginHive implement these requirements?

Any official requirements or label codes related to CN22/CN23 label generation outlined by Australia Post will be incorporated into the PluginHive system. The app is designed to comply with Australia Post’s latest specifications. If you encounter a specific instance where the expected label type was not generated, provide the order number to PluginHive support for a detailed review.

If I generate shipping labels and pay for postage through my Australia Post account, can I change the return address location printed on the label for each order?

When generating labels and fulfilling orders through the app, the sender/return address on the label is based on the assigned Shopify location. Please note that generating dedicated return labels is not supported for MyPost Business accounts through the PluginHive app. However, you can change your store’s location in Shopify to reflect the desired sender/return address if needed.

If I generated labels for multiple orders but some are not appearing in the app, how can I check if all eligible labels were generated?

Verify that all orders for which you are attempting to generate labels were created within the past 60 days, as labels cannot be created for older orders. You can navigate to App> Shipping> Label Generated > Search by Order Number You can check if labels are generated for particular orders.

If I have my own shipping rates and prepaid AusPost satchels, how does PluginHive's app handle shipping labels and order fulfillment?

While you can manually set your own shipping rates at checkout to accept orders, the PluginHive Australia Post Rates and Labels App requires an Australia Post account to generate shipping labels. The app does not work solely with prepaid satchels and cannot generate Australia Post labels without an account. For automated label generation and fulfillment, connecting your own Australia Post account to the app is essential.

If I pay for postage through my Australia Post account and print labels, am I able to change the return address that is printed on the label to the store owner's nominated address?

The app uses the Shopify-assigned location as the return address when generating Australia Post shipping labels. It is not possible to change the return address on each label individually to a different store owner's address through the app. Additionally, return label generation is not supported if you are using a MyPost Business account.

If my product has recently been set to Active in Shopify, will it work for label generation in new orders with the PluginHive AusPost app?

Yes, once your product status is set to Active in Shopify, it should function normally for parcel consolidation in future orders. As long as the product is not treated as a custom product and is properly linked to your Shopify catalog, the app will use your pre-configured parcel settings for shipping. For confirmation, create or wait for a new order with the product and check that label generation works as intended.

If updating the satchel box dimensions does not solve the issue, should I uninstall the plugin to reset it, or is there another way to fix it?

Uninstalling the plugin is not necessary to resolve this issue. Instead, you can: 1. Confirm that the satchel or pre-defined box dimensions match exactly with the official Australia Post flat rate satchel measurements. 2. After making corrections, create a sample order with an active product to test label generation. 3. If the problem persists, you can contact PluginHive support, provide them with a test order number, and they can investigate and generate a label from their end for further troubleshooting. If you need further assistance, the PluginHive support team can arrange a remote session (such as a Zoom call) to guide you through the troubleshooting steps.

Is it possible to disable or turn off the shipping labels functionality in the Australia Post Rates and Labels app?

While you cannot disable or turn off the shipping labels options within the app, you can simply choose not to use the label generation feature. Just ignore the label creation process, and the app will function to display shipping rates at checkout only.

Is it possible to display the product SKU as a reference on shipping labels generated by the PluginHive Australia Post app in Shopify?

Displaying product related information on the Australia Post labels generated via its API with the app is not possible. You can generate and print the packing slips with the app for product related information for the orders.

Is it possible to display the product SKU instead of the order number on shipping labels generated through the PluginHive Australia Post app in Shopify?

Displaying product SKUs on shipping labels, instead of the order number, is not currently supported by the PluginHive Australia Post app for Shopify. The shipping label generation feature does not have the option to show product SKUs as a reference for packing.

Is it possible to generate A6 label format for International Parcel Post via MyPostBusiness in the PluginHive app?

No. The Australia Post app does not support A6 label format for international shipping labels via MyPost Business account. For further clarifications, please reach out to the Australia Post team.

Is it possible to generate A6 label format for international shipments using Australia Post MyPost Business (MPB) in the PluginHive app?

No, Australia Post currently supports A6 label format only for domestic shipments through MyPost Business (MPB). International labels will always be generated in A4 format, as this is a limitation from Australia Post.

Is it possible to generate Australia Post shipping labels if the app only shows Sendle as the available courier?

If only Sendle is appearing as the available courier in the app, ensure that Australia Post is correctly set up in your PluginHive app settings. Verify that you have added your Australia Post account and enabled it for label generation. Once configured, you will be able to select Australia Post as the courier when generating shipping labels. If the issue persists, try refreshing the app or rechecking your courier settings. If further issues occur, contact PluginHive support for assistance with your app configuration.

Is it possible to generate shipping labels for multiple orders in bulk and print them together on a single A4 sheet using the Shopify Australia Post Rates and Labels app?

Yes, you can generate shipping labels for multiple orders in bulk with a single click using the Shopify Australia Post Rates and Labels app. The app also allows you to print multiple labels together on a single A4 size sheet. For detailed instructions and configuration guidance, refer to the Australia Post App Setup Article: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/. If you need further assistance, you can schedule a call or screen-sharing session with the PluginHive support team for personalized help.

Is it possible to have the option to adjust packaging details when creating shipping labels in bulk?

Currently, the ability to adjust packaging details is only available in the single label generation process. When labels are generated in bulk, the system auto-selects the shipping service and packaging. If you need to specify or adjust packaging for certain orders, it is recommended to generate labels individually for those orders.

Is it possible to hide my name and address on the Australia Post shipping label generated by the app?

You can choose to hide your personal name and only display your company name as the sender on the shipping label. To do this, navigate to App Settings → Documents/Labels Settings → Enable the option "Display Company Name as Sender Name on Label" → Save your changes. However, the sender address cannot be hidden, as Australia Post requires sender address details to be shown on the label.

Is it possible to manually generate a shipping label for an order and customize package details like price and weight?

Yes, you can manually generate shipping labels and edit package details for an order using the Single Label Generation process. To do this in Shopify: 1. Click on the relevant Order Number. 2. Select the "More Actions" button. 3. Choose "Au Post Generate Labels." 4. Here, you can edit the package details (such as price and weight) and select your desired shipping service before generating the label. This process allows full customization of label generation for your orders.

Is it possible to print 4 AusPost labels on one page after generating them in PluginHive, instead of printing each label individually?

Yes, you can print 4 AusPost labels on a single page by adjusting your computer's Print Preview settings. After generating the labels and clicking 'Print All,' go to the Print dialog and locate the "Pages per Sheet" or a similar setting. Select "4" as the value. This will arrange four labels on one page for efficient printing. The exact wording and location of this option may vary depending on your operating system and printer setup.

Is it possible to update package details for multiple orders in bulk before generating shipping labels?

Currently, the app only allows updating package details manually prior to label generation for single orders. Bulk editing of package details and generating labels for multiple orders at once is not supported at this time. Each order package detail must be updated individually before generating its shipping label. The app can be used for bulk label generation, however, you will have to setup the app such that it can automatically create correct packages and use the correct services for your order without any manual intervention. For further assistance, contact PluginHive support.

Is printing via mobile browsers such as Safari on iPhone supported for PluginHive shipping labels?

Yes, you can download and print shipping labels through the Safari browser on iPhone and iPad for the Australia Post app. Access the relevant order on your Shopify store using Safari, then use the available print/download options from the Order Summary page.

Is the "Signature Required" enhancement for Australia Post labels ready to use, and do I need to make any changes in the PluginHive app to use it?

Yes, the "Signature Required" enhancement is now live and ready for use in your PluginHive app. You do not need to make any changes or adjustments; the update is applied automatically. When you create shipping labels, the settings for "authority_to_leave" and "safe_drop_enabled" are now set to False, ensuring that the shipment requires a signature. Simply generate your labels as usual, and the signature requirement will be included on the label without any manual changes needed in Australia Post's Parcel Send portal. If you have further questions, contact PluginHive support for assistance.

Is the subscription cost for the PluginHive Australia Post app $19 USD per month for unlimited label generation?

The subscription cost for the PluginHive Australia Post Rates and Labels app is $19 USD per month. This allows you to generate and print an unlimited number of shipping labels each month. The app also comes with a 14-day free trial, so you can test the features for your business before subscribing.

Is there a bulk import option in the PluginHive Multi Carrier Shipping Label (MCSL) app to update all products after changes are made in Shopify, instead of using "Force Import" for each product individually?

Yes, you can update all products in the MCSL app by using the "Import Products" option. This will re-import all products from Shopify into the app, ensuring any updates made in Shopify are reflected in the app. Alternatively, you can use the "Force Import" option by selecting all products that require updates, but "Import Products" provides a straightforward way to update in bulk. After importing, verify in the app that your product changes have been applied.

Is there a current workaround to add the CPF/CNPJ (Brazilian tax ID) to my shipping labels before app support is added?

Until the PluginHive app is updated to support printing recipient tax IDs on the shipping label, you might need to manually add the CPF/CNPJ or RFC number to the label after printing. Alternatively, when generating the label directly on auspost.com.au, check if there is an option to input this tax ID, and consult the Australia Post team if needed for the proper process.

Is there a limit on the number of orders or labels I can process with the PluginHive app, and what is the pricing structure?

There is no limit on the number of orders or labels you can process with the PluginHive app. The app operates on a subscription plan priced at USD 19 per month after a 14-day free trial period, allowing you to generate as many labels as you require without additional fees.

Is there a report available that shows which type of shipping box was selected to generate a label?

Currently, there is no order report provided that includes packaging box details. However, you can view the packaging box selected for an order before generating a label by following these steps: 1. Go to the order in your PluginHive app. 2. Click on the Shopify Order Number. 3. Select 'More Actions' and then choose 'Au Post Generate Label' to access the Single Label Generation process. 4. Alternatively, simply click on the Order Number in the app, and the box used will be displayed. Please note that this information is visible per order, not in a consolidated report format.

Is there a way to manually adjust the weights or dimensions for particular orders before generating shipping labels? Also, how can I prevent tracking numbers from being emailed to customers immediately?

Yes, you can manually edit package details for individual orders before generating labels: 1. Go to the Order Details Page in your PluginHive app. 2. Select More Actions → Au Post Generate Label. 3. On the Manual Label Generation Page, click Edit to modify the package: you can unpack and repack products or choose a different shipping box as needed. 4. After making the adjustments, select the appropriate shipping service and click Generate Labels to print the label. Regarding tracking emails: The tracking email is triggered by Shopify automatically once the order is marked as fulfilled. To delay sending the tracking number to customers, you would need to adjust your fulfillment process within Shopify.

Is there any automated workaround in PluginHive to process orders older than 60 days for shipping label generation?

No, the PluginHive app cannot process or access orders older than 60 days due to Shopify's data access restrictions. There is currently no way to bypass this limitation. For orders beyond 60 days, you need to generate shipping labels outside of the app and manually update the order in Shopify.

Is there any way to set the plugin to test mode to simulate labels being generated without being charged by our carrier?

No, the plugin does not currently offer a test mode or a test account feature to simulate label generation without charges. When you generate shipping labels using the plugin, your Australia Post account will be charged as per normal usage. You can cancel the generated label or request a refund for the label by logging in to your Australia Post Account on auspost.com.au

My screen goes blank when I try to enter package dimensions for generating a label in PluginHive. What should I do?

If your screen goes blank after entering package dimensions, it may indicate that the order contains a Custom Product (product not mapped to an active Shopify product). The PluginHive app cannot modify packaging information or generate shipping labels for such orders. Ensure all products in the order are active products from your Shopify store (i.e., each should have a clickable link in the order details). Update the order with a Shopify Active product, and then try generating the label again. If the issue persists even with Shopify Active products, contact support with a screenshot of the issue for further assistance.

Only the small satchel size is showing up for Australia Post shipping. How can I add medium and large satchel sizes?

You can add Australia Post satchels within the app->settings->under packaging settings. The items will be packed into selected satchels based on the total product's weight and volume. You can also select the right Australia Post Satchel/Box size while generating the label by going to: Open Shopify order-> More Action->AU Post Generate Label->Here in the label generation screen, you can update the package details and generate a label.

Should I untick only the 'Print Label' option or also the 'Enabled' option for a shipping service when configuring the settings to generate Express shipping labels?

Only untick the option under "Print Label" for the shipping service you want to disable (e.g., Parcel Post) when you are generating Express shipping labels. Do not untick the 'Enabled' option, as this will disable the service entirely for rate calculation and other functions. Adjusting the 'Print Label' option alone will control which services are available for bulk label generation.

The issue was fixed after selecting the correct Ausprint printer model. What should I keep in mind to avoid such problems in the future?

Always ensure that: 1. The appropriate printer make and model are selected in both your printer settings and the printing application. 2. Any printer driver updates are applied. 3. Printing is done using the correct workflow to maintain label size and orientation integrity. 4. If you experience unexpected printing behaviors, recheck both app and printer configurations as a first troubleshooting step.

The label is still printing in the wrong size despite updating settings to A6. What else should I check?

If changing the label settings to A6 has not resolved the issue, please check the following: 1. Open your System's Print Preview Settings before printing. 2. Ensure the label orientation is set correctly. Both portrait and landscape should be tried if unsure. 3. If orientation changes do not resolve the sizing, review the printing method. If you are saving and sharing the label image to another app for printing, that app or the connected printer may affect label size and orientation. 4. Verify that the correct printer model is selected in your printing application settings, such as Ausprint or similar. 5. Make sure the printer settings and the print application are both configured for A6 label size and correct orientation to match your requirements.

What are the correct PluginHive app settings for successfully generating labels with insurance above $500 for Australia Post shipments?

To successfully generate Australia Post shipping labels with insurance (transit cover) above $500 in the PluginHive app, ensure the following: 1. Enable Insurance for the shipment and enter the required cover amount. 2. Ensure that “Signature on Delivery” is also selected. 3. Set both “Authority to Leave” and “safe_drop_enabled” to false, as authority to leave and safe drop are not permitted for high-value packages. 4. If your PluginHive app version does not have an explicit safe_drop_enabled option, contact PluginHive support to verify if the enhancement is active for your store. 5. Generate the label. If any errors persist, verify all settings or consult PluginHive support for troubleshooting.

What are the differences in service between using Australia Post via Aramex (through the Multi-Carrier Shipping Label app) and the standalone Australia Post app?

The Multi-Carrier Shipping Label app offers integration with multiple carriers, including Aramex and Australia Post, and charges based on the number of shipping labels processed each month. The starting price is $9/month for up to 100 labels, with higher plans for increased usage. In contrast, the Australia Post Rates & Labels app is dedicated solely to Australia Post, priced at $19/month with no limit on the number of rates or labels. The primary difference is that the Multi-Carrier app provides flexibility to use various carriers under a usage-based pricing model, while the standalone Australia Post app offers unlimited Australia Post functionality at a fixed monthly cost.

What could be the reason for a failed shipping label generation when the customer address has been corrected, but the issue persists?

Shipping labels are generated based on order details such as the Ship From/To address, package weight, and zone. Please check the following: 1. The shipping address entered by the customer is invalid or not recognized by Australia Post (for example, a suburb typed as Saint Clair instead of the correct St Clair). 2. The package weight or dimensions exceed the allowable limits for Australia Post services. Once updated, please try generating the shipping label once again and cross-check how it goes. If the problem persists, share the order details with our support team at [email protected] to check and get back to you with an update.

What does the error "Attributes are mandatory for this payment method and must contain a valid value(s) for one of the following keys account-number" mean when generating Australia Post labels, and how can I resolve it?

This error indicates that the label generation request failed because the Australia Post API did not receive a valid account number associated with your payment method. This typically happens if the "Charge Account" payment method is selected in the PluginHive app, but the account number was not included in the API request. To resolve this issue: 1. Ensure that your Business Charge Account is not only selected, but the account number is visible and saved in the PluginHive app (under App Settings → Account Settings → Payment Method). 2. If the account number was missing during a label attempt, retry generating the label, as the account number may now be properly passed after account configuration. 3. If you continue to see this error, double check your app configuration or contact PluginHive support for further troubleshooting.

What does the error "FAILED The product BE1P05 is a flat-rate product and must not include weight or dimensions" mean, and how can I resolve the issue with my shipping labels not printing?

This error indicates that when the product BE1P05 which is Flat Rate Satchel 5kg (Small) is set up as a flat-rate package in the app, the Dimensions should not be passed explicitly in the Request sent to the carrier. If this error message is shown for an order during the label generation, please reach out to the PluginHive support and grant the collaborator access requested to the store, for further analysis.

What is the process for creating new shipping labels when existing labels were invalidated after auto-cancellation?

After cancelling the fulfillment in Shopify (which marks the order as Unfulfilled), you can proceed as follows: 1. Go to your PluginHive app and locate the order now marked as Unfulfilled. 2. Create a new shipping label for the order through the app. This will generate a new tracking number. 3. Fulfill the order using the newly generated label and tracking number. If you encounter any issues, you can request a screen share for real-time support.

What should be done if a malware warning message shows when trying to generate shipping labels on the PluginHive app, which would be preventing from printing labels?

If a malware warning message is shown while attempting to generate or print shipping labels on the PluginHive app, follow these steps: 1. Wait for PluginHive's technical team to resolve the issue, as it may be a temporary problem affecting the app. 2. PluginHive recommends temporarily generating or printing shipping labels outside of the app while the issue is being addressed. 3. After being notified that the issue is resolved, try generating and printing labels again. The app should function normally without any malware warnings. 4. If the issue persists, try accessing the PluginHive app using alternative browsers such as Safari or Microsoft Edge. 5. If you continue experiencing problems, contact PluginHive support for further assistance.

What should I do if a label generation previously failed but has now been rectified?

If a label generation issue (such as with order 13676) has been rectified, check the app to confirm that the order is now showing as "label generated." If the status is correct, the label should be available for download. If you continue to encounter issues, refresh the app and recheck the label status.

What should I do if a shipping label prints as regular post, but the customer selected express at checkout?

If a shipping label prints as regular post instead of express, follow these steps: 1. Verify which shipping option was selected at checkout, ensuring it was provided by the app (PluginHive Australia Post Ship App). Labels can only be generated automatically with services configured in the app. 2. If the label generated incorrectly, contact Australia Post to cancel the existing label. 3. Confirm cancellation of the label with PluginHive support. 4. PluginHive will reset the order from their end, giving you the ability to generate a new label with the correct (express) shipping service. 5. Alternatively, you can generate a new shipping label directly via the Australia Post website for that specific order. 6. Review your Shopify shipping settings to ensure the express service offered at checkout is sourced from the PluginHive app, not from manual or other carrier settings, to ensure correct automated label generation in the future.

What should I do if Australia Post does not provide the selected service for the destination address when generating a shipping label?

If you receive an error indicating that Australia Post does not provide the selected service for the destination address, follow these steps: 1. Try selecting a different Australia Post service that may be available for the destination and attempt to generate the shipping label again. 2. If none of the available services work for the destination address, contact Australia Post support to verify which services are supported for that specific destination. 3. Once you confirm the available services with Australia Post, use one of the supported options to successfully generate your shipping label.

What should I do if automatic label generation in my Shopify store is not working for orders linked to specific products?

If labels are not being generated automatically for specific orders, follow these steps to troubleshoot: Check product dimensions and weight Review the affected orders to see if any products exceed the shipping limits supported by Australia Post (e.g., weight or dimensions). Verify address details Ensure the shipping address is complete and accurate. Common issues include: Missing phone number (especially for international shipments) Incorrect suburb or postal code Confirm setup and recheck If everything appears correct, monitor whether the issue persists with new orders. Collect order details If the problem continues, note the specific order number(s) where label generation failed. Contact PluginHive Support Reach out to PluginHive support with the affected order numbers and any relevant details. This will help the support team investigate and resolve the issue efficiently.

What should I do if I am facing problems generating and printing a shipping label in the PluginHive app?

If you are experiencing issues generating and printing a shipping label in the PluginHive app, first check for any error messages that appear during the label generation process. Take note of these error messages, as they often indicate missing or incorrect information (such as incomplete address details or parcel information). Make sure all required shipment details are entered correctly. If the issue persists, you can contact PluginHive support for assistance and, if prompted, grant collaborator access to your store so the support team can investigate the issue directly. Providing specific details about the error message and granting access will help resolve your issue more efficiently.

What should I do if I cannot generate a shipping label for an order in PluginHive?

If you are unable to generate a shipping label for an order, first verify that the shipping address entered for the order is correct and valid. If the address is incorrect, update it with the correct details and attempt label generation again. An invalid or incomplete shipping address is a common reason for label generation failure. If the issue persists after verifying and correcting the address, consider reaching out to PluginHive support for further assistance.

What should I do if I cannot generate an Australia Post label for a specific order in the PluginHive app?

If you are unable to generate a label for an order, try the following steps: 1. Ensure your payment method is set up correctly in the PluginHive app, and that the necessary account details (like the Charge Account number) are present. 2. Check that all product and package weights are accurately configured and that their combined total meets Australia Post requirements. 3. Attempt to generate the label again after making any configuration adjustments. 4. If the issue persists, contact PluginHive support with the affected order number and relevant details so their team can investigate and attempt label generation from their end. 5. After troubleshooting and a successful label generation, try generating labels for other orders to confirm the problem is fully resolved.

What should I do if I cannot select Express shipping for a customer when creating individual labels?

If Express shipping is not appearing as an option before generating a shipping label, ensure the following: 1. Do not fulfill or complete the order yet. 2. Note the specific order number where the issue occurs. 3. Contact PluginHive support and provide the order number for targeted assistance before the order is fulfilled. This will allow the support team to investigate the issue on your store and help enable the Express shipping option for individual labels.

What should I do if I encounter an error while generating a postal label for an order?

If you encounter an error while generating a postal label, follow these steps: 1. Ensure you have granted collaborator access to the necessary support email address as requested by the PluginHive support team. 2. Provide the order number experiencing the issue to support so they can investigate the error. 3. Communicate any details of the error to assist with troubleshooting. Following these steps will help the support team resolve the issue more efficiently.

What should I do if I encounter errors generating shipping labels for specific orders?

If you encounter errors while generating shipping labels: 1. Review the specific error message provided during the label creation process to identify the problem. 2. For inventory-related errors, confirm that the items are in stock at the selected fulfillment location. 3. Update your product inventory if necessary. 4. Retry generating the label for the affected orders. 5. If you haven't attempted label generation for some orders, try generating the label and note any error messages for further troubleshooting. If problems persist, provide details of the error for support.

What should I do if I get an error when trying to generate shipping labels for all recent orders?

If you encounter an error generating shipping labels for all recent orders, it may be due to a downtime with the Australia Post (AuPost) website. To resolve this issue: 1. Check the current status of the AuPost website or service. 2. Wait for some time and try generating the labels again. 3. If the issue persists, contact the AuPost support team to confirm if there is an ongoing service outage. Following these steps should help you determine if the problem is temporary and related to AuPost downtime.

What should I do if I have questions or issues about shipping services when generating labels in PluginHive?

If you have specific questions or encounter issues regarding available shipping services during label generation in PluginHive, you should: 1. Note the order details and the shipping services presented. 2. Verify that the shipping methods you want to use are enabled in both PluginHive and your Shopify shipping settings. 3. Confirm that your carrier account is correctly configured and active within PluginHive. 4. Reach out to PluginHive support with your query and relevant order information for tailored assistance. 5. Attach the screenshot of the error, if any. This will help ensure that you can generate labels with your preferred shipping service and quickly resolve any related issues.

What should I do if I keep losing connectivity or the ability to generate labels or see shipping rates in the PluginHive app?

Loss of label generation or rate-fetching functionality can occur if: – The order is older than 60 days, making it ineligible for fulfillment or label generation through the app. – There are connectivity or permissions issues. To resolve: 1. Ensure the order you are trying to process was placed within the last 60 days. 2. Check that you have approved all required app permissions. If you are regularly facing app loading issues, share the affected order numbers and any other relevant details with PluginHive support for further investigation.

What should I do if I need to generate labels for specific orders that failed or are not processing in the PluginHive app?

If certain orders are not generating shipping labels, provide the order numbers to PluginHive support. The support team can attempt to generate the labels on your behalf and investigate the cause of the failure. Always verify that your Australia Post account is active and properly integrated. If issues persist, PluginHive support can troubleshoot further, resolve integration errors, and confirm once label creation is successful for affected orders.

What should I do if I receive a "Phone entered is invalid" or "Phone number longer than 20 characters" error when generating a shipping label with PluginHive/Australia Post on a Shopify order?

Australia Post supports phone numbers with up to 20 characters. If an order contains a phone number longer than this limit (for example, numbers with extensions or extra characters), you will need to update the phone number in the order before generating a shipping label. Edit the phone number in the Shopify order—ensure it contains no more than 20 characters—and then attempt to generate the label again.

What should I do if I receive an "Unable to get article ID" error with Australia Post Error Code 9 when creating a shipping label?

The error “Unable to get article ID” typically occurs when the selected service is unavailable for the shipment. To address this, 1. Please edit the order and change the shipping service, then go ahead and try generating the label again. 2. Make sure all package details and shipping information are correctly entered in the order. If the error persists, contact PluginHive support and provide the order details so the technical team can attempt label generation from their end. NOTE: Support may also require collaborator access to the store.

What should I do if I receive an order from a country like Israel with no English characters in the address, and the shipping label cannot be printed?

First, confirm with the Australia Post (Au Post) team if they can process shipments to the destination country with non-English characters. If they confirm, update the shipping address details in your Shopify order to English characters. After updating, attempt to generate the shipping label again through the PluginHive app. This should resolve the label printing issue and allow you to continue with order fulfillment.

What should I do if I receive error message 44017 when generating labels with AuPost?

Error message 44017 may occur due to downtime with the AuPost website. This downtime can prevent label generation. To resolve this issue: 1. Verify if the AuPost website is currently experiencing downtime or technical issues. 2. If downtime is confirmed, wait for some time and try generating the labels again after a while. 3. You may also consider reaching out to the AuPost support team for more information on the downtime status. Following these steps should help you resolve error 44017 related to label generation.

What should I do if I receive the error "Failed to initiate label generation for order" when trying to generate shipping labels?

If you encounter the "Failed to initiate label generation for order" error while generating shipping labels, make sure that the Order is in Unfulfilled Status in Shopify and contains only Shopify Active products. If you continue facing the same error, reach out to PluginHive support with the Order number for further investigation.

What should I do if label size and orientation issues persist after configuring settings and print preview?

If you have confirmed all settings and issues persist: 1. Double-check that you are selecting the correct printer model in your print setup (e.g., Ausprint settings). Using the wrong printer model may cause sizing problems. 2. Avoid printing labels through third-party apps that might alter the label dimensions; always print directly from the recommended workflow. 3. If the problem continues, consider scheduling a support session with PluginHive for live troubleshooting. 4. Ensure your printer drivers and firmware are up to date and compatible with thermal A6 label printing.

What should I do if my Australia Post return labels generated through the PluginHive app are not accepted at the post office, and the barcode or QR code is not recognized?

If your Australia Post return labels generated via the PluginHive app are not being accepted at the post office and the barcode or QR code is not recognized, it is not possible that you may have created the label but did not confirm/create manifest for the return label. Please follow these steps: 1. Confirm that the return label was correctly generated for the intended order in the correct Shopify store. 2. Ensure you have confirmed the return label in the app. To do this: – Navigate to the Returns section within the PluginHive app. – Select the relevant order. – Click ‘Confirm Return Labels’. 3. After confirming, the label details will be passed on correctly for use at the post office. 4. If there are still issues, provide PluginHive support with both the label generated through the app and, if available, a successful label generated directly via the Australia Post website for comparison. 5. If necessary, grant PluginHive collaborator access to your Shopify store so the support team can help investigate further. 6. Share any specific error messages or screenshots received at the post office for more accurate troubleshooting.

What should I do if my manifest is stuck in pending and not generating?

If the manifest generation is not getting completed even after initiating it in the app for the required orders, then it may indicate that you have manifested the generated labels from another source, most likely on the Australia Post portal. If so, you can use the manifest from the portal. It is suggested that you manifest the orders from the app for which you have generated the labels using the app to avoid any confusion.

What should I do if my order cannot generate a shipping label due to a persistent error?

When encountering an error that prevents shipping label generation: 1. Check both the customer's shipping address and your store's Shipping Location details for accuracy. 2. Review any error messages or response codes provided at the time of failure. 3. If the error message references the Shipping Origin or another configuration item, update the relevant information in your store settings. For further investigation and assistance, contact PluginHive support with the error message and order number.

What should I do if my printed shipping labels are getting cut off or not displaying correctly?

If your printed shipping labels are being cut off or not displaying properly, review and adjust your print preview and printer settings: 1. Open Print Preview before printing. 2. Ensure the paper size matches the label size specified in the PluginHive app. 3. Set margins to 'None' or minimum allowed by your printer. 4. Make sure scaling is set to 100% or 'Actual Size'. 5. If using a label printer, confirm it is configured with the correct dimensions. After adjusting these settings, attempt to print the label again to check for correct display and alignment.

What should I do if the app has already fulfilled orders and generated labels, but I need to cancel or modify them?

For orders already fulfilled with labels generated using the app: 1. You cannot cancel the shipping labels directly through the app. 2. Request a refund for the labels via your MyPost Business Dashboard on auspost.com.au by navigating to the Transactions section. 3. Manually unfulfill the order in Shopify. 4. Generate new shipping labels outside of the PluginHive app and fulfill the order manually within Shopify.

What should I do if the label generation screen loads but nothing happens and the labels are not printing?

If you encounter an issue where the label generation screen loads but does not display the labels or printing options, try the following steps: 1. Ensure that your internet connection is stable and refresh the page to see if the issue resolves. 2. Clear your browser cache and cookies, then attempt to generate the labels again. 3. Make sure you are using a compatible and updated browser. 4. Make sure that the Shopify Orders contain only the Active Shopify Products and not Custom Products. 5. If the issue persists, record a video of the problem as you experience it and contact PluginHive support with the recording and relevant order details. This will help the support team replicate and assist with the issue more effectively.

What should I do if the labels generated today for some orders are not visible in the main list?

If some orders for which you generated labels today are not appearing together in the main list, use the app’s search bar to locate and verify each specific order. All generated labels remain available on the Orders page, even if they do not appear in sequence. This ensures you can still access and print each required label regardless of their display order.

What should I do if the shipping label generation issue occurs again?

If the problem reappears, do not fulfill the affected order. Contact PluginHive support, provide the order number, and describe the issue. Keeping the order unfulfilled enables the support team to diagnose and resolve the issue more effectively.

What should I do if the updated email address does not appear on my generated shipping labels?

If the updated email address in your Shopify store does not appear on your generated shipping labels, ensure that the change has been confirmed by PluginHive support. After the update, generate a new shipping label from the PluginHive app. If the issue persists, provide order details to support so they can investigate and resolve the problem from their end.

What should I do if there are extra numbers before the Australia Post tracking number on the return label and the barcode does not scan?

If you notice additional numbers before your tracking number (for example, before a tracking sequence starting with '3389K'), first try printing the return label on a larger scale to enhance barcode readability. Sometimes, resizing the label can resolve scanning problems caused by the barcode not being clear enough. If this does not work, notify PluginHive support with details and screenshots of the affected labels, and confirm whether the larger printout made any difference. This information will help the support team diagnose and address the issue further.

What should I do if uninstalling and reinstalling the PluginHive app does not resolve the packaging unit mismatch issue?

If, after uninstalling and reinstalling the PluginHive app, the packaging section still shows lbs as the unit instead of kg, please contact PluginHive support. The support team can manually update the weight unit in your app to ensure it matches your Shopify store settings (kg and cm). Once updated, verify the packaging settings and proceed with label generation as usual.

What steps are required to generate a shipping label using the PluginHive app?

To generate a shipping label using the PluginHive app: 1. Complete the initial app setup and ensure your PluginHive account is properly integrated with your carrier account. 2. Enter accurate product dimensions and select appropriate package types in the app’s configuration. 3. Once an order is placed, navigate to the order within the PluginHive app. 4. Follow the on-screen instructions to generate a shipping label for the order. You can generate the label either directly from the order details or from the PluginHive dashboard, as shown during your call. 5. After generating, download and print the shipping label for your package. If you encounter any issues during label generation, review your account and package setup, or reach out for further assistance.

What steps have been taken within PluginHive to resolve the insurance and label generation issue for orders with values over $500?

PluginHive has implemented an enhancement to the app based on feedback from Australia Post. This enhancement ensures that for orders exceeding $500: 1. The "safe_drop_enabled" parameter is available and set correctly to meet Australia Post requirements. 2. You can now generate shipping labels with transit cover amounts above $500, as long as the appropriate settings—Insurance enabled and safe drop/authority to leave disabled—are used. 3. This update is available as a feature toggle. If you do not see this option or it is not working as expected, contact PluginHive support to ensure the enhancement is enabled for your store. 4. After enabling this feature, generate labels as usual, ensuring that insurance and required delivery settings are selected.

What steps should I follow to manually generate a shipping label in PluginHive and verify package details before finalizing the label?

To manually generate a shipping label and review the package configuration: 1. Go to your Shopify Admin dashboard. 2. Click on "Orders" and open the order you want to generate a label for. 3. Select "More Actions" -> "AU Post Generate Label." 4. On the label generation screen, check the packaging details to see how items are packed. 5. If all items are in a single package as expected, click "Generate the label." This method allows you to verify that the items are being grouped into one package before incurring shipping charges or sending tracking details to your customer.

When generating labels in bulk, why are orders always assigned the cheaper shipping service, regardless of what the customer selected at checkout? How can I generate Express labels for Express orders?

If you're not using the app to display Standard and Express shipping options at checkout, then while generating labels in bulk for multiple orders, the app will automatically choose the cheapest available service for each order—even if the customer selected Express at checkout. To ensure Express shipping labels are generated for Express orders, you can use one of the following methods: 1. Single Label Generation: – Go to Shopify Orders. – Click on the Order Number. – Select "More Actions" > "Au Post Generate Label". – Select your preferred shipping service (e.g., Express). – Generate the shipping label. 2. Batch Generation by Service Type: – In the App Rates settings under Carrier Services, select only the Express services as available. – Generate labels for all Express orders in bulk. – Then switch the available service to Standard in the app settings and generate labels for the remaining standard orders. These methods allow you to control which shipping service is used for each label, ensuring Express orders receive the correct shipping label.

When is the payment for a shipping label deducted when using Australia Post with PluginHive: immediately upon label generation or only after handing over to the post office?

The timing of payment deduction depends on your Australia Post payment method: – If you are using the Stored Payment method, the shipping label payment is deducted immediately after the label is generated. – If you are using a Charge Account, charges are consolidated and billed periodically, typically on a monthly basis, so the deduction occurs later within a single invoice. If you cancel the label, contact Australia Post to request cancellation or a refund as appropriate.

Why am I being prompted to generate two AusPost labels for a 1.5 kg package when the weight limit is 5 kg for one package?

If you encounter a situation where two AusPost labels are required for a single package under 5 kg, first check the packaging selection before generating the label. For any new order with multiple product quantities (more than 3), follow these steps before generating the label: 1. Click on the relevant Order Number in your PluginHive app. 2. Go to More Actions. 3. Select ‘Au Post Generate Label’. 4. Review the packaging details to ensure only one package is selected unless the order genuinely requires multiple packages. 5. Confirm the packaging before proceeding with label generation. If you have already generated and fulfilled the label, it isn't possible to adjust this for the current order, but you can follow the above steps for future orders to avoid unnecessary multiple labels.

Why am I getting a "general error" when trying to generate a shipping label for an order with custom products?

Shipping label generation through the PluginHive app is not supported for orders containing custom products. If your order includes custom products, you will not be able to generate a label for that order using the app. Consider replacing the custom products with active Shopify products from the order or processing the label manually outside the app.

Why am I not able to adjust package size or details when generating shipping labels in bulk?

When generating shipping labels in bulk, the system automatically selects the cheapest available service and assigns a suitable box for packing based on the order details. The option to adjust packaging details or package size is only available during the single label generation process. For bulk label generation, manual adjustments to packaging are not provided by default; the process is automated to streamline bulk operations.

Why am I receiving an Australia Post error code when trying to generate shipping labels for order, even though it worked previously?

The label failure issue generally happens due to the following reasons – 1. Mismatch in the Suburb and PostalCode provided for the address. 2. Total Weight of a single package exceeding Australia Post Max Weight Limit (22Kg). 3. Payment Method setup in Australia Post Account may be expired or cannot be validated. 4. Australia Post API downtime. If you are not able to identify the label failure issue, contact PluginHive support.

Why am I receiving an error when generating a shipping label for order FF1605 with Australia Post?

The error occurs because the items in order FF1605 are being packed into multiple packages, which Australia Post may not support for that specific shipping method. Shipping rates are successfully generated when all items are packed into a single package. To resolve the error, pack all items into one package and generate the label. If you need guidance on editing your package settings to ensure items are in one package, further instructions are available.

Why am I receiving the error "No network found for your selection from AU to CA for product_id I65" when trying to generate shipping labels from Australia to Canada?

Australia Post has temporarily suspended all shipping services to Canada as of 27 November 2024. This suspension is the reason why you receive the error "No network found for your selection from AU to CA for product_id I65" when attempting to generate labels for shipments to Canada. For more information and the latest updates regarding this suspension, please visit: https://auspost.com.au/disruptions-and-updates/international-service-updates. If you require further details, it is recommended to contact Australia Post directly. No changes can be made within the PluginHive app to resolve this issue since it is due to carrier-level restrictions.

Why am I receiving the error "no network found for your selection" when trying to generate a shipping label with Australia Post from Australia to Canada?

This error occurs when Australia Post does not offer the selected service between your ShipFrom and ShipTo addresses. In this specific case, all Australia Post services to Canada are temporarily suspended as of 27 November 2024 until further notice. This is the reason you are unable to generate a label and are seeing the error "No network found for your selection from AU to CA for product_id I65." You can verify the latest service availability and updates on the Australia Post website: https://auspost.com.au/disruptions-and-updates/international-service-updates. For any further details, it is recommended to check directly with the Australia Post support team.

Why am I seeing a blank page when trying to print or download the return shipping label for a order in the PluginHive app?

The blank page appears because MyPost Business return labels are not supported by the app. In your case, order was already fulfilled outside of the app, and the attempt to generate a return label within the app resulted in the blank page. To avoid this issue, please process only shipping labels (not return labels) through the app. If you have further questions or need assistance with other label types, contact PluginHive support.

Why am I seeing an error saying "order can't be fulfilled with products from multiple locations" when generating an Australia Post shipping label, even though I only have one shipping location in Shopify?

The message regarding fulfillment from multiple locations is only a warning and can be ignored if you only have one location configured in your Shopify store. The message is displayed as the app does not support multi-location fulfillment, i.e., products in the same are stocked and fulfilled from different locations.

Why am I seeing the error "Shipping label won't create as it's part of another order being finalized" and how can I resolve it?

This error is likely due to a temporary downtime with AuPost, which prevents the creation of new shipping labels. Please wait for some time and try generating the label again after the service resumes. If the issue persists after the downtime, contact support with the order details for further assistance.

Why am I unable to create Australia Post labels or see postage costs when using the PluginHive app?

If you are experiencing issues creating Australia Post labels or postage costs are not displaying, first ensure that the valid Sender and Recipient shipping address is provided for the order. Without a complete shipping address, the app cannot generate shipping labels or rates. If the issue repeats, provide the relevant order or abandoned checkout IDs to support without modifying and fulfilling the order so they can investigate specific cases.

Why am I unable to generate a shipping label and see my order in the PluginHive Australia Post app?

Shipping labels can be generated for unfulfilled orders directly from your Shopify Orders page using the PluginHive app. You must use the Single Label Generation Process, which can be followed step-by-step in the PluginHive Knowledge Base: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/?srsltid=AfmBOoqVYlzzJvVgK5_aqLcmKcdFMc6JOx2J_4YhqGgXOvRS045RcQ2W#print_aupost_labels_manual. Additionally, only orders that have been processed using the PluginHive app will appear on the app’s Shipping Page. If you follow the process and your order still does not appear, ensure you have processed the order using the app itself.

Why am I unable to generate a shipping label because the system says it can't fulfill products from multiple locations, and how do I resolve this?

This issue typically occurs when an order contains products assigned to different locations within your store. The PluginHive app is unable to generate a label if products in the same order are set to be fulfilled from multiple inventory locations. To resolve this, ensure that all products within the order are assigned to the same location in Shopify, before attempting to generate the shipping label. You can adjust product locations in your Shopify admin under the order details section.

Why am I unable to generate a shipping label for an order in the PluginHive Shopify App?

If you cannot generate a shipping label for an order in the PluginHive Shopify App, check if the order has already been fulfilled. The app only allows label generation for unfulfilled orders. To resolve the issue: 1. Locate an order that is still unfulfilled in your Shopify admin panel. 2. Open the PluginHive app and attempt to generate a label for the unfulfilled order. 3. If you need step-by-step instructions, refer to the PluginHive knowledge base article on printing Australia Post labels: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual If you continue experiencing issues, contact PluginHive support for further assistance.

Why am I unable to generate a shipping label for an order placed more than 60 days ago in the PluginHive Shopify app?

The PluginHive app is granted access to Shopify orders from only the last 60 days to ensure data security. Orders older than 60 days cannot be processed or used to generate shipping labels within the app, and there is currently no option to override this restriction. To avoid such issues, ensure that shipping labels are generated using the app within the 60-day window from the date the order was placed.

Why am I unable to generate a shipping label for my order?

The issue may be due to missing or incorrect address information in the order details. For instance, if the Suburb name is not properly entered or updated (e.g., "ST KILDA EAST" for AusPost shipments), shipping rates may not appear, preventing label generation. Please ensure all address fields, especially the Suburb name, are accurately filled. Once updated, shipping rates should display and you will be able to generate the label.

Why am I unable to generate an Australia Post label for orders created from an Auction platform in Shopify?

Australia Post labels cannot be generated for orders which have the products that are not mapped to actual active products in your Shopify store. If an order contains a "Custom product" or the product isn’t linked to any product within Shopify (i.e., the product name is not clickable, meaning it does not redirect to a product page), the PluginHive app cannot modify packaging information or generate shipping labels for these orders. To generate labels, ensure your Shopify orders contain only active products from your Shopify catalog, not custom or unmapped products.

Why am I unable to generate Australia Post shipping labels when selecting insurance for an order above $500?

Label generation fails when the transit cover (insurance) amount exceeds the maximum allowable threshold of $500. Australia Post typically allows a maximum insured amount of $500 by default, and attempts to generate a label with a higher insurance value will result in an error. To resolve this: – Disable the insurance option for that order and try generating the label again. – If you require insurance above $500, ensure you follow Australia Post’s special requirements (such as adding Signature on Delivery) and consult your AusPost account manager for further clarification or support regarding higher cover amounts.

Why am I unable to generate or print Australia Post shipping labels for orders older than 60 days?

By default, the PluginHive app is granted access by Shopify to orders from only the last 60 days to ensure data security. Orders created more than 60 days ago cannot have shipping labels generated through the app, and this permission level cannot be overridden. To avoid this issue, ensure orders are processed and shipping labels are generated before they reach the 60-day age limit. If you regularly need more preparation time, consider using the PH Multi-Carrier Shipping Label app. With this app, your Shopify Orders will be imported in the app as soon as they are placed. From the app you can generate the labels and fulfill the Orders within 60 days period. Post that you will be able to generate the labels for your orders, however, you will have to manually fulfill the orders in Shopify using the tracking numbers.

Why am I unable to generate shipping labels and getting an error message when trying to generate labels for new orders?

Please share a screenshot of the exact error message with our support team. This will help us quickly identify the cause and provide you with the right solution.

Why am I unable to generate shipping labels and receiving the error: "The shipment cannot be modified or included in a new order, as the shipment is contained in an order currently being finalized"?

This issue may be caused by downtime or technical difficulties with the AuPost website, which can prevent label generation and order modifications. To resolve this: 1. Check the AuPost website or contact their support team to confirm if there is a current service outage or downtime. 2. Wait for some time and try generating the shipping labels again once the service is restored. 3. If the problem persists after the downtime is resolved, review the order status in your system to ensure it is not being finalized or locked by another operation. If you continue to experience issues after confirming service availability, further troubleshooting steps may be necessary, such as checking order status or contacting technical support.

Why am I unable to generate shipping labels in the app, and how can I resolve this issue?

If you are unable to generate shipping labels in the app, the issue may be related to incorrect packaging settings. To resolve this: 1. Review your packaging settings in the app and ensure they accurately reflect the types and dimensions of packages you use. 2. Update the packaging settings as needed, ensuring that each package type is configured correctly. 3. Test the updated settings by generating labels using the Single Label Generation process with recent orders. 4. If labels are generated successfully, the issue should be resolved. If not, double-check all packaging parameters and consult the app's support documentation or contact support for further assistance. Accurate packaging settings are essential for successful label creation, as they directly affect the information sent to your carrier’s label generation system.

Why am I unable to print a new label and receiving an error message when generating labels?

The issue may be caused by downtime on the AuPost (Australia Post) website, which can prevent labels from being generated through the PluginHive app. Please check the status of the AuPost website and, if it’s down, wait until it is back online before trying to generate labels again. If the issue persists after the website is operational, consider reaching out to the AuPost team for further assistance.

Why am I unable to print a shipping label for one of my orders, and why does the option not appear under "More Actions" on the order page?

If you are unable to print a shipping label and the option does not appear for one of your orders, it may be due to Shopify’s policy, which only allows generating shipping labels for orders placed within the past 60 days. For orders older than 60 days, the option to generate a shipping label or fulfill the order will not be available. In such cases, you will need to process the shipping label for that order outside the app or Shopify platform.

Why are Australia Post (AU Post) label generations failing in Shopify with the error: "The shipment cannot be modified or included in a new order, as the shipment is contained in an order currently being finalized," and how can this be resolved?

The error suggests that the shipment is currently being finalized and cannot be modified or included in a new order. To resolve this: 1. Contact the Australia Post support team to clarify why your shipments are in a ‘finalized’ state and cannot be processed further. 2. Download the Label Failure XMLs from the app to provide detailed information to Australia Post’s team. 3. You may also email your Australia Post contact to keeping PluginHive support in cc so that PluginHive support can work directly with them to help resolve the issue. 4. This collaborative approach ensures all technical parties are informed and can troubleshoot the shipment status to allow label generation.

Why are my Australia Post international shipping labels not filling A6 size when printed, and can the template be modified?

Australia Post provides the template for international shipping labels, and the layout and size are fixed by their system. These labels are generated exactly as per Australia Post’s specifications and cannot be modified or resized to fit A6. Since PluginHive uses the format provided by Australia Post, it’s not possible to adjust the label size or layout within the app.

Why are my products not being packed into the Small Box as expected, even after updating their dimensions?

If your products are not being packed into the Small Box, check that each product’s dimensions fit within the constraints of the Small Box dimensions enabled in the Packaging settings: 1. Review the height, width, and length of each product. For example, if your box has a height limit of 7 cm, ensure each individual product's height is less than 7 cm. 2. If any product exceeds a dimension of the Small Box, it cannot be packed together with others in that box. 3. To resolve this, reduce each product’s dimensions in the PluginHive app to be smaller than the box's constraints. 4. Once adjusted, try generating the shipping label again. All products that fit within the box dimensions will be packed together, resulting in one package and a single shipping charge.

Why are my return shipments in Shopify not generating manifests with Australia Post, resulting in missing manifest fees?

When you generate return labels in Shopify using the PluginHive app, the return labels need to be confirmed to ensure the manifest is generated and the shipment is properly registered with Australia Post. If the return labels are not confirmed, consignment details are not included in a manifest, which may lead to missing manifest fees from Australia Post. To avoid this issue: 1. After generating new return labels, go to the "Returns" section in the PluginHive app. 2. Select the relevant orders for which return labels have been generated. 3. Click on "Confirm Return Labels." 4. Ensure you confirm the return labels within 24 hours of label generation, as this is necessary to create the manifest successfully. Always verify this step after generating return labels to prevent missing manifests and avoid additional charges.

Why are my shipping labels failing to generate when using AuPost?

Shipping label failures can occur for several reasons, such as incorrect address details, missing product/package information, or service availability issues. To assist you better, please share the specific error message you're seeing during label generation. You can also contact PluginHive support with the order details and a screenshot of the error for further assistance.

Why are my shipping labels failing to generate when using AuPost?

Shipping label failures can occur for several reasons, such as incorrect address details, missing product/package information, or service availability issues. To assist you better, please share the specific error message you're seeing during label generation. You can also contact PluginHive support with the order details and a screenshot of the error for further assistance.

Why are my Shopify orders not appearing in the PluginHive Australia Post Rates & Labels app dashboard, and why is the “AU Post Generate Labels” action not visible in the Shopify order screen?

In the Australia Post Rates & Labels app, products appear on the app dashboard only after shipping labels have been generated. To generate shipping labels, use the “AU Post Generate Labels” button available directly from the Shopify order page. If the “AU Post Generate Labels” button does not appear on your Shopify order screen: – Ensure that your orders are marked as paid and unfulfilled, with a shipping method selected. – Verify that the PluginHive app is installed and fully set up with your Australia Post account. – Make sure you are not running in test mode, as some functionalities may be limited. If the button is still not visible, reviewing permissions and reconnecting the app may resolve the issue. For further troubleshooting, providing a specific order ID to the support team can help them investigate and resolve the issue directly.

Why are new orders not showing up in the PluginHive App, and only in Shopify?

Only orders for which shipping labels have been generated through the PluginHive App or orders where label generation failed will appear in the Shipping section of the app. To have a new order displayed in the app, ensure the shipping label is generated for that order using the PluginHive App.

Why are shipping labels not generating for older orders after changing the Australia Post account in PluginHive?

If there are any orders received before the account migration and if the label generation is failed for those orders, then please reach out to the PluginHive support to get a resolution for this by sharing the affected order numbers. The team will investigate and provide a resolution post which the labels can be generated for the older orders.

Why are there blank spaces on the sides and bottom when printing eParcel shipping labels, causing paper waste, and can the app fix this issue?

The format of shipping labels, including blank spaces, is directly determined by Australia Post through their API. The PluginHive app retrieves and displays these labels as provided, without modifying their layout. Therefore, the app cannot change or remove the blank spaces on eParcel labels. For a more accurate preview, you can also generate a new label from your Australia Post eParcel portal and compare it with the label generated from the app.

Why aren't all shipping costs, such as insurance and signature fees, displayed in the PluginHive app or the Australia Post eParcel portal before manifest or label generation?

Currently, the PluginHive app and Australia Post eParcel portal may not display a detailed cost breakdown—including insurance and extra service charges—prior to manifest or label generation. This limitation exists because some costs (like insurance or additional services) are calculated or confirmed only during or after the label generation process. For enhanced transparency: – Ensure all optional services are selected before label generation. – After generating a label, review the cost details in the PluginHive app or downloaded invoices/records. – For complete cost breakdowns or pre-label estimates, contact your Australia Post account representative.

Why can't I generate labels when shipping different items using a carton and a satchel together in the same order?

Australia Post requires that all packages in a single shipment must qualify under the same service type. If one package is a carton and the other is a satchel, the system recognizes them as corresponding to separate service categories, resulting in the failure of label generation. To avoid this issue: – Pack all items in the shipment using the same type of package (either all cartons or all satchels) so they qualify under the same Australia Post service. Following this method allows for successful label generation and complies with Australia Post's shipping requirements.

Why can't I generate shipping labels for certain orders?

To generate a shipping label, ensure that the order status is "unfulfilled" in your store. Please share an error screenshot and contact PluginHive support for more assistance.

Why can't I print a label after fulfilling an order?

Once an order is marked as fulfilled outside of the PluginHive app, it is no longer possible to generate or print a shipping label for that order using the app. To print a shipping label through PluginHive, you must first generate the shipping label before marking the order as fulfilled. Always follow these steps: 1. Select the unfulfilled order in the PluginHive AuPost app. 2. Generate and print the shipping label, this will automatically fulfill the Shopify order. This workflow ensures you can use PluginHive to process and print shipping labels without issues.

Why can't I print Australia Post shipping labels for certain orders using the PluginHive app?

You cannot generate shipping labels using PluginHive for orders that have already been fulfilled outside of the app. To print Australia Post shipping labels, ensure you are processing unfulfilled orders. For example, Try generating labels for an unfulfilled order within the app.

Why can't I see a recent order from my Shopify store in the PluginHive app?

Orders will only appear in the PluginHive app once a shipping label has been generated for that order using the app. If you have not created a label for the order through PluginHive, it will not be visible in the app. To manage orders and generate labels, follow these steps: 1. Open the required Order in Shopify. 2. Go to "More Actions" and select "AuPost Generate Label" option. 3. Generate a shipping label for the order. Once you generate a label, the order will become visible in the app. For more detailed guidance, consult the PluginHive App Setup Article: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/

Why can’t I generate CN22 labels in A6 format for international orders with MyPost Business in PluginHive?

Australia Post offers A6 label format for international shipments only with eParcel accounts. For MyPost Business (MPB) accounts, international labels are provided in A4 format. Accordingly, PluginHive generates international shipping labels in A4 format for MPB accounts. CN22 A6 labels are not available for MyPost Business accounts.

Why did a order come up as Parcel Post instead of Express Post, even though we want to send only Express Post for all domestic orders?

If you are using the app only for generating labels for your orders, then you have to setup the app such that it can only generate Express Post labels. By default, the app will use the cheapest available service for label generation, which is Parcel Post. To use Express Post by default, keep only the Express Post service enabled for Printing Labels in the App Rates Settings > Carrier Services.

Why did I receive a shipping label generation error for an order with the suburb name "Taylor’s Hill" in Shopify, and how can I resolve it?

The shipping label generation failed because the suburb name entered "Taylor’s Hill" did not match the correct Australia Post suburb format, which is "TAYLORS HILL". To resolve this: 1. Verify the correct suburb name and format using the Australia Post website and the provided postal code. 2. Update the suburb field in your Shopify order to match the official suburb name exactly, ensuring correct spelling and formatting. 3. Attempt to generate the shipping label again after making the change. Using the precise suburb name as recognized by Australia Post ensures successful label generation.

Why did I receive an error when generating a shipping label for an order with the suburb name "Taylor’s Hill"?

Shipping label generation errors can occur if the suburb name in the shipping address does not match the format recognized by Australia Post. For example, using "Taylor’s Hill" instead of "TAYLORS HILL" (without special characters and using uppercase) can cause issues. To resolve this: 1. Verify the correct suburb name format using the Australia Post website along with the provided postal code. 2. Update the suburb in the order’s shipping address in your store’s system to match the official format (e.g., change "Taylor’s Hill" to "TAYLORS HILL"). 3. Attempt to generate the shipping label again. Correcting address formatting to match carrier requirements prevents label generation errors.

Why did the PluginHive app generate all Express labels instead of Standard labels when I processed orders in bulk?

This occurred because only the Express Services were enabled in your PluginHive app's settings for label generation. In bulk processing, the app will generate labels only using the services currently enabled. To generate Standard labels, ensure that Standard Services are enabled under App Settings > Rates Settings > Edit the Carrier Service. After enabling Standard Services, you can generate Standard labels for your remaining orders.

Why do I receive a "failed" message when trying to generate shipping labels?

A "failed" message while generating shipping labels usually indicates issues such as incomplete or incorrect shipping addresses, missing product weight or dimensions, or a problem with your carrier account setup. To help you resolve this, please send us the error message, a screenshot, and the order ID. You may contact PluginHive Support with the same details (screenshot and order ID) for additional assistance if needed.

Why do the delivery instructions on my shipping labels show "THIS IS A TEST LABEL ONLY NOT TO BE USED IN PRODUCTION" instead of my custom notes, and how can I fix this?

The message "THIS IS A TEST LABEL ONLY NOT TO BE USED IN PRODUCTION" appears on your shipping labels because the app is currently generating test labels for your orders. This typically happens when the Production Key is not enabled for your Australia Post account within the app. To resolve this, ensure you have correctly added your live (production) Australia Post account details: 1. Log in to the PluginHive app. 2. Go to App Settings > Account Settings. 3. If your current account setup is incorrect, delete the existing integration using the "Delete" button. 4. Add your live Australia Post account details, ensuring you use the correct Production Key. 5. Once correctly set up, the app will generate live labels, and your custom delivery instructions (from Shopify Order Notes) will print on the labels as intended.

Why does an inactive location show up as the sender address on sample shipping labels, and how can I ensure the correct warehouse address is used?

If an inactive location is appearing on sample shipping labels, check your store’s location settings in Shopify. Only active locations should be used for new orders. Once you ensure that only the preferred location (e.g., "Clayton Warehouse") is active, labels generated for new orders will use this as the "From Location." Generate a shipping label for a new order to confirm the correct sender address is now appearing.

Why does attempting to create a shipping label redirect me to the orders page instead in the PluginHive Shopify app?

To correctly generate shipping labels through the PluginHive Shopify app, follow these steps: 1. Go to your Shopify Orders page. 2. Click on the specific Order Number for which you want to create a label. 3. Select "More Actions" and choose "Au Post Generate Labels." 4. Verify the package details provided. 5. Select your desired shipping service. 6. Click "Generate Labels." Following these steps ensures you correctly use the PluginHive app and prevents redirection to the generic orders page. For further details, refer to the App Setup Guide: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/?srsltid=AfmBOoqpj9Xhn-V-1J9tvrrD109ENm_G4X7_NwHn4qAaByUiWll3DLeV#print_shopify_australia_post_label

Why does Australia Post label generation fail when adding insurance for amounts over $500, even if the Signature on Delivery option is selected in the PluginHive app?

Australia Post requires that for shipments with a transit cover (insurance) value greater than $500, both "Signature on Delivery" must be enabled, and the "safe_drop_enabled" option must be explicitly set to false. This ensures that Authority to Leave (ATL), safe drop, and partial delivery are all disabled for high-value packages. If any of these options are set incorrectly, label generation will fail with an error indicating that the transit cover amount exceeds the threshold. The correct API request for such labels must include: – "authority_to_leave": false – "allow_partial_delivery": false (or true, as per your needs) – "safe_drop_enabled": false This configuration ensures that signature is mandatory, and the package cannot be left unattended. If label generation continues to fail, confirm these settings or consult with PluginHive support to ensure they are configured properly in your app.

Why does bulk label creation not select the correct box by default, and how can I ensure that the "STANDARD BOX" is automatically chosen for bulk orders instead of having to edit each order manually?

When product dimensions and package dimensions are exactly the same as one of your custom boxes, the system may not select the intended box during bulk label creation. This can result in the wrong box being used for your shipments. To resolve this, slightly adjust the dimensions of your custom box (for example, increase the box height by a small increment, such as 0.01 cm). This change will help the system differentiate between the products and the box, ensuring that the correct box ("STANDARD BOX") is selected automatically for bulk label creation. After adjusting the box dimensions, test bulk label creation again to confirm the correct box is being assigned without manual intervention.

Why does my old shipping label still show my personal name even after updating the sender name settings?

Changes made to sender name settings only affect new shipping labels generated after the update. If your label was created before you changed the settings, reprinting that label will not reflect the updated information. To ensure your personal name is not included, generate a new label for a new order after updating your settings. Existing or already-fulfilled orders' labels will retain the previous sender information.

Why does my personal name still show up after I have already removed it in the settings?

The First Name and Last Name fields are required and cannot be left blank. If you do not want your personal name to be shown on the label, you can enable the "Display Company Name as Sender Name on Label" option in the App Document/Label Settings.

Why does my shipping label for an international order show as A4 even though I selected A6 in the PluginHive app settings?

The International Labels provided by Australia Post via their API is by default in the A4 page format. As such, even if the setting in the app is made as A6 paper size, the label will still be generated in the A4 paper size.

Why does the app generate only standard shipping labels when customers select express international shipping, and how can I choose different shipping options or view shipping prices?

The app's Auto-Generate option creates shipping labels automatically based on default settings, which may not always match the shipping service selected by the customer. To view and select available Australia Post services (such as standard or express) and see their prices before generating a label, use the Single Label Generation option in the app. Follow these steps: 1. Click on the Shopify Order Number for which the Express label need to be generated 2. Click on More Actions -> Au Post Generate Label 3. Once done, you can choose from all available Australia Post services for that specific order and view the corresponding rates. 4. Select the desired service (e.g., Express service) and confirm the price. 5. Proceed to generate and print the label with your preferred shipping option. For further details, refer to the documentation: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/#print_aupost_labels_manual

Why does the app show a blank screen when I edit the package size and submit during single label generation?

The app may present a blank screen after editing the package details and clicking "Save" if the order contains a custom product. Custom products are not supported in the label generation process. To avoid this issue: – Ensure the order contains only live (active) or draft products listed in your Shopify store. – If you encounter the problem with an order that has only live or draft products, provide the order number to support so they can investigate further. Custom products cannot be processed for carrier label creation within the PluginHive app.

Why does the label have a tracking number but we can’t download the label?

Once the label is generated, you should be able to download it from the Shipping section in the app or by clicking on Print Document. However, if you’re still unable to download the label, please contact our PluginHive support team for assistance.

Why does the PluginHive app only generate CN23 labels and not give the option to select CN22 for Australia Post international orders?

The CN22 or CN23 customs labels are generated automatically by Australia Post based on the order details passed through the PluginHive app. There is no manual option within the app to select between CN22 and CN23. The criteria for generating CN22 or CN23 labels are determined by Australia Post—which references the type, value, and content of your shipment—according to their rules. More information about these criteria can be found on Australia Post’s CN22/CN23 labels guide: https://auspost.com.au/business/shipping/parcels-international/cn22-cn23-labels. If you believe a CN22 label should have been generated for a specific order but the system generated CN23, you can share that order number with PluginHive support for further investigation.

Why does the PluginHive Australia Post app not use the individual SKU dimensions and weight when generating shipping labels if we don't have standard box sizes?

The PluginHive Australia Post app’s Box Packing method uses the dimensions of the predefined custom boxes—not the cumulative dimensions of the products inside—to determine the declared parcel size for shipping labels. If the exact actual packaging used does not match a defined box’s size in the app, the declared dimensions and weight may differ from the real parcel. To reduce discrepancies, ensure that your custom box entries in the app closely mirror the actual packaging used, and give each custom box a unique name that reflects its size and purpose for easier tracking. If every parcel is uniquely sized and you don’t use standard boxes or satchels, you can use the Single Label Generation process to manually update parcel details before label creation, which provides more accuracy order by order.

Why does the system print multiple labels (such as 1/2 and 2/2) when a customer purchases more than one item instead of generating a single combined label?

The system generates multiple labels when a customer purchases more than one item might be because of the current product and box dimensions in the app, where only one item can fit in a box. As a result, each product is packed in its own box, and individual labels are created for each package. To allow multiple items to be packed together and receive a single combined label, you need to either reduce the product dimensions or increase the box dimensions to accommodate multiple items in a single package.

Why does the tracking number updated in Shopify order not match the correct Australia Post tracking number, making shipment links untrackable for customers?

If the tracking number in Shopify includes extra digits (for example, "VT25039328**************" instead of "VT25039328"), it may result in untrackable links for customers. This can occur if weights or signature details are manually updated in the Australia Post portal after label creation, which may cause the updation of final tracking number. To resolve this, avoid making manual updates in Australia Post portal after label generation where possible, and ensure all details (weight and signature requirements) are set correctly within the PluginHive app before generating labels. If the problem continues, share specific order and tracking numbers with PluginHive support to facilitate a detailed investigation of the data flow and ensure that the correct tracking numbers are transmitted to Shopify.

Why is label generation failing repeatedly, even after clearing underpaid postage?

Label generation may fail due to temporary payment or cache issues, even after underpaid postage is cleared. In some cases, it may take time for updates to reflect on your account. To resolve this: 1. Refresh the page or clear your browser cache to ensure you’re viewing the latest account status. 2. Retry the label generation process after a short wait. 3. If the problem persists, check for any payment-related errors or account restrictions. 4. Alternatively, contact support with the specific order details so they can attempt label generation from their end, as sometimes backend reprocessing resolves the issue. If the label is successfully generated by support, the issue is likely temporary, and you can proceed with shipping.

Why is my new order not displayed in the generated labels section of the PluginHive app?

To have your new Shopify order displayed in the generated labels section of the PluginHive app, you first need to generate a shipping label for the order directly from the Shopify Orders page. Once the label is generated through this process, the order will appear in the app. For detailed steps on generating labels, refer to the App Setup Guide: https://www.pluginhive.com/knowledge-base/set-up-shopify-australia-post-rates-labels-tracking-app/?srsltid=AfmBOoqpj9Xhn-V-1J9tvrrD109ENm_G4X7_NwHn4qAaByUiWll3DLeV#print_shopify_australia_post_label

Why is my order packed in the wrong box, and can I change it after fulfilling the order?

The app packs items into the boxes or satchels you set under Packaging Settings, based on the total weight and volume of the products in the order. If the system chooses the wrong box, check your product details and packaging settings to make sure the total product weight and volume are less than or equal to the size of the box or satchel you want to use. We recommend using the Single Label Generation process to check and select the correct packaging before creating the shipping label. Once the shipping label is generated and the order is fulfilled, you cannot change the packaging for that order.

Why is my order with 3 items generating 3 separate shipping labels, and how can I combine them into a single shipment?

If each product in an order is being shipped as a separate package with individual shipping labels, it’s likely because the products are not configured with the correct weight and dimensions. To resolve this: -->Make sure all products are updated with accurate weight and dimensions. -->Set up app->settings->packaging settings with boxes that can accommodate multiple items. You can also combine all items into a single package while generating the label: Go to the Shopify order > More Actions > AU Post Generate Label->Here on the label generation screen, you can edit, remove, or update the package details before generating the label.

Why is the Australia Post label generation failing for my Shopify order?

The failure in generating Australia Post shipping labels may be due to a temporary downtime with the AuPost (Australia Post) website. This downtime can prevent label processing and rate fetching. It is recommended to: 1. Check the current status of the AuPost website or their system status page for any ongoing issues. 2. Contact the AuPost support team to confirm if there is an ongoing outage. 3. Wait for some time and then attempt to generate the labels again after the AuPost services have been restored. If the issue persists after the website is operational, further troubleshooting may be required.

Why is the cancel label option greyed out, and how can I cancel the label for an order?

The cancel label option is greyed out because the Manifest for that order has already been generated. Once a Manifest is generated, it is not possible to cancel the label for that order. If you need to prevent this situation in the future, ensure that labels are only canceled before generating the Manifest.

Why is the label generation failing in the Australia Post Rates & Labels app and how can I resolve the error: "The shipment cannot be modified or included in a new order, as the shipment is contained in an order currently being finalized"?

If the label generation is failing with the error message mentioned, then please do the following: 1. Contact the Australia Post support team and provide them with the error message and relevant order details. 2. Share the XML files for the affected order with the Australia Post team to assist their troubleshooting process. 3. Alternatively, you can add your Australia Post contact to the current support email thread, so PluginHive can coordinate directly with them to resolve the shipment status issue. 4. Once Australia Post addresses the order's finalization conflict, try generating the label again. This process will help ensure that the shipment can be modified or included in a new order as required.

Why is the shipping label for order 9941 not being generated?

The shipping label for order 9941 cannot be generated because Australia Post has temporarily suspended all services to Canada as of 27 November 2024. The error, "No network found for your selection from AU to CA for product_id PTI8," indicates there are currently no available shipping services for this route. For the latest updates and service status, refer to the Australia Post service updates page: https://auspost.com.au/disruptions-and-updates/international-service-updates. For further assistance or detailed clarification, contact Australia Post directly, as this issue is at the carrier level and not within the PluginHive app's control.

Why is there a difference in service selection when generating labels individually versus in bulk?

When generating shipping labels individually using the 'AU Post Generate Label' option, you can manually select the desired shipping services and options for each order. However, when using the 'AU Post Generate Labels' (bulk label) option, the app automatically uses the shipping services configured in your label generation settings. To ensure the correct services are selected in bulk, review and update your settings to include all preferred shipping services.

Why isn't the insurance value or insurance cost visible in the PluginHive app or the Australia Post eParcel portal before manifesting a label?

Currently, the PluginHive app and the Australia Post eParcel portal do not display the insurance value or the associated cost on the order page or prior to manifesting and generating a label. This means you will only see the final price—including insurance—after the label has been created. To avoid issues with incorrect insurance amounts, carefully review and set your insurance configuration before generating the label. If you need greater visibility into costs before manifesting labels, it is recommended to contact PluginHive support for the latest updates or feature enhancements on this topic.

Why the Australia Post shipping label is not getting generated in the PluginHive app, and how can this be resolved?

If you're unable to generate Australia Post shipping labels in the PluginHive app, then you can consider deleting and re-adding your Australia Post account, and this may also cause issues with label generation if the account is removed and added multiple times. The resolution involves ensuring your Australia Post account is correctly configured within the app. In specific cases, the issue might get resolved by addressing the account setup, after which label generation proceed without further problems. If the labels still do not generate, contact PluginHive support for direct assistance—they can check the account integration and app settings and help in regenerating any failed labels from their end.

Why the full phone number in the Shopify order details cannot be seen or edited? How can this be resolved when needing to modify the number for shipping label generation?

If the full phone number is not visible or editable in Shopify, try copying the address to see if the complete phone number appears. If you still cannot access or update the full number, contact Shopify support for assistance in editing the phone field.

Why was a package to Brazil returned even though the customer entered their CPF/CNPJ number, and how can I ensure it appears on the shipping label in the future?

Currently, the PluginHive app does not pass the recipient's CPF/CNPJ (tax identification number) to appear on Australia Post shipping labels. This means that these tax IDs are not printed on the label, which can lead to packages being rejected by Brazilian customs and returned. An enhancement is planned for the app to enable printing of recipient tax IDs on labels in future updates. In the meantime, for such shipments, you need to manually add the CPF/CNPJ (or RFC) number to the shipping label, either by writing it on the label yourself after printing, or by arranging the label through the AusPost website and checking if they allow entry of the recipient tax ID during label generation. If that's not possible, contact the AusPost team directly to ensure the package meets Brazilian customs requirements.

Why were my shipping labels automatically cancelled, even though the labels and orders were marked as fulfilled?

The labels were automatically cancelled due to a fulfillment mapping glitch. Although the labels were generated and the orders were marked as fulfilled with tracking numbers, the error caused the labels and tracking numbers to become invalid. To resolve this, new labels and tracking numbers must be created for the affected orders.

Will I be charged again for postage by the PluginHive app when printing a shipping label for a pre-paid Australia Post satchel, or does the app allow for printing labels without an extra shipping fee for pre-paid packaging?

To ensure you are not charged again for postage when using pre-paid Australia Post satchels, select the appropriate pre-paid satchel type under the Packaging Settings in the PluginHive app. Once you do this, the app will reflect rates aligned with the selected pre-paid packaging, and label processing will follow the Australia Post guidelines. Here’s how to avoid duplicate charges for postage: 1. Go to the Packaging Settings in the PluginHive app. 2. Select the correct pre-paid satchel type matching your packaging. 3. When this packaging is chosen, the app processes labels according to the type selected, mirroring Australia Post’s rules. 4. If the satchel is truly pre-paid, there should be no additional shipping charge processed. To confirm, you can also: – Attempt the same transaction using the Australia Post website ([Australia Post Postage Calculator](https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/)) to verify whether any charges appear for your pre-paid satchel. – Contact Australia Post support if you need absolute assurance on their postage application for pre-paid packaging. If you would like a guided walkthrough, you can schedule a Zoom call with the PluginHive team for setup assistance.

Will the customer receive a notification if a shipping label is cancelled or refunded, and does the tracking number remain valid?

The tracking number is created at the time the shipping label is generated. So, if a label is later cancelled or refunded, the tracking number becomes invalid. As for customer notifications: when using the Shopify PluginHive Australia Post app, label creation automatically marks the order as fulfilled in Shopify, and Shopify then sends a notification email to the customer with the tracking ID. However, cancelling or refunding a label does not trigger any customer notification. This means the customer still has the original (now invalid) tracking number. To avoid confusion, it's recommended that you: Cancel the fulfillment in Shopify after you cancel or refund the label. This signals to the customer that the previous shipment has been voided. After that, you can generate a new shipping label and re-fulfill the order, either via the app (if supported) or directly through the carrier portal. This helps maintain accurate communication with your customer and ensures they receive the correct tracking information.

Will the manual label generation process allow me to select and process multiple orders at the same time?

No, the manual label generation process in the Australia Post Rates & Labels App only supports single order processing. You need to process each order one by one to edit package details and generate labels manually. Batch processing for multiple orders at once is not supported with this manual approach.

Will the PluginHive Multi Carrier app automatically update shipping address changes made in Shopify before label processing?

Yes, the app will automatically updates the changes made in shopify order. Please reach out to the PluginHive support to get this feature enabled for your store.

Will uninstalling and reinstalling the PluginHive app remove past orders or their labels?

Uninstalling and reinstalling the app will not remove past orders or their associated labels. Once a label has been generated and the order appears in the app, it cannot be removed by reinstalling. It is recommended to inform your staff of the relevant order numbers so they can avoid taking action on those orders.