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Australia Post Onboarding, Demo & Support Assistance – Shopify Australia Post Shipping App with Rates, Labels & Tracking FAQs

    Get guided onboarding, demos, and support for Shopify Australia Post shipping

Questions in this section:

Can I get an extension of the free trial for the PluginHive app on my Shopify store?

Yes, your free trial period for the PluginHive app on your Shopify store has been extended by 14 days. To activate the extension, please access the app and accept the charges for the trial period. If you need additional assistance with setup or have further questions, support can also schedule a Zoom call to guide you and your client through the process. The PluginHive app typically comes with a 14-day free trial when you install it from the Shopify App Store. If you need to extend the trial period for another 14 days, please reach out to PluginHive Support with a valid reason for the extension. Our team will review your request and assist you accordingly.

Can I get assistance with setting up the app if I reinstall it in the future?

Yes, if you decide to reinstall the PluginHive app in the future, you can reach out to the support team for assistance. They are happy to connect with you over a Zoom call to guide you through the app setup process.

Can PluginHive assist with switching from my current provider, including migrating package measurements and helping with setup?

Yes, PluginHive offers onboarding assistance for new customers switching from another provider. After installing the app, you can book a Zoom call for a personalized onboarding session. During this session, PluginHive will guide you through the app setup, help with migrating your package measurements, and ensure your shipping configuration matches your business requirements.

Can PluginHive set up the packaging and dimension configuration for my store on my behalf?

The PluginHive app setup, including packaging and product dimension configurations, must be completed by the merchant directly. However, the PluginHive support team is available to provide guidance and assistance if you encounter any issues or have questions during the setup process.

How can I cancel or reschedule my appointment with PluginHive support?

To cancel or reschedule your appointment with PluginHive support, you can inform the support team via your existing communication channel. Once cancelled, the team will share a new link, you can book a new appointment slot using the provided appointment link. Simply access the link, choose an available time that suits you, and confirm your booking. This process ensures you can find a time that matches your schedule for a support call.

How can I get assistance with configuring the Shopify Australia Post Rates & Labels App after installation?

If you need help setting up the Shopify Australia Post Rates & Labels App after installation, you can schedule a call or a screen share meeting with the PluginHive support team. To arrange a convenient time for assistance, you can either reply to the support email to coordinate a meeting or directly book a slot using the appointment booking link provided. This will allow the team to guide you through the configuration process step by step.

How can I get assistance with setting up and configuring the Australia Post Ship app?

You can get assistance with setting up the Australia Post Ship app through free onboarding support via a Zoom call. Simply reply to our email or book a slot using the booking link. A support specialist will guide you step-by-step based on your needs. Note: Support is available via email and scheduled calls, not live chat.

How can I get assistance with setting up the PluginHive Australia Post Ship App?

If you need help with the setup of the PluginHive Australia Post Ship App, you can reach out to the PluginHive support and schedule a call with them at your convenience. During the call, a support representative will assist you with configuration and resolve any issues you may be facing.

How can I remove products from the PluginHive app that have already been deleted from my Shopify store but still appear in the app?

Products deleted from your Shopify store should be automatically removed from the PluginHive app after syncing. If deleted products continue to appear, try refreshing the app page and clearing your browser cache. If the issue persists, please contact PluginHive support for more clarification.

How can I request support or a demonstration for the updated insurance and delivery feature in PluginHive?

If you would like guidance on the new insurance handling and delivery options for Australia Post shipments: 1. Contact PluginHive support to confirm the feature is enabled and configured correctly for your store. 2. Request a live demo or walkthrough—PluginHive offers Zoom calls and can guide you step by step through the process. 3. Use the booking link provided by support or visit the PluginHive support portal to schedule a meeting at your convenience.

How can I reschedule my support call with PluginHive if I am unable to attend the originally scheduled time?

If you're unable to attend your scheduled support call, simply reach out to our support team, and we'll be happy to share a new booking link so you can reschedule at a time that works best for you.

How can I schedule a call with PluginHive support to assist with app setup?

To schedule a call with PluginHive support, use the appointment link provided: [Click Here](https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=&email=&ticket=303258&key=1733837617418). Choose a time slot based on your availability. If you have any trouble or need additional assistance, you can contact PluginHive support for help with scheduling.

How can I schedule a free onboarding call to set up and configure the Shopify Australia Post Rates & Labels App?

To schedule a free onboarding call for assistance with setting up and configuring the Shopify Australia Post Rates & Labels App, you have two options: 1. Respond to the email you received from the PluginHive team, expressing your interest in an onboarding call. The team will then arrange a convenient time with you. 2. Alternatively, you can book a slot directly using their online scheduling link. A member of the PluginHive team will contact you at the scheduled time to provide hands-on guidance over a Zoom screen-share session, ensuring your app setup matches your business needs.

How can I schedule an onboarding session for setting up the PluginHive Australia Post app?

To schedule an onboarding session, contact pluginhive support and use the appointment link provided by PluginHive, which allows you to book a convenient slot. Once you book the meeting, you will receive the details for your session. Ensure you check your email or reach out to PluginHive support if you do not receive the meeting link prior to your scheduled appointment.

How can I set up different packing boxes for my products in the PluginHive app?

To set up different packing boxes for your products in the PluginHive app, follow the steps provided in the instructional video attached within the app's help resources. Link : https://youtu.be/Cdt2hqF6wRU?si=EJvWS0zRiE_KyhdS This video demonstrates the process of adding and configuring various box sizes to match your packing requirements. If you need further assistance after viewing the video, contact PluginHive support with specific questions about your setup.

How do I approve PluginHive’s collaborator access request on my Shopify store to help with order and return label troubleshooting?

To approve PluginHive’s collaborator access request on your Shopify store: 1. Go to Shopify admin for the relevant store. 2. Navigate to ‘Settings’ → ‘Users and permissions’. 3. Look for a pending collaborator access request from PluginHive. 4. Click on the request and select ‘Accept’ or ‘Approve’ to grant the necessary permissions. 5. Ensure you grant access to the correct store if you manage multiple stores (for example, saardehome.myshopify.com or saardewholesale.myshopify.com). 6. Inform PluginHive support once you have completed this step so they can proceed with the investigation.

How do I cancel my trial subscription?

Uninstalling the app from your store will automatically cancel your trial subscription. No further action is required. If you have any additional questions or concerns, please reach out to PluginHive support for assistance.

How do I reschedule a PluginHive support call if I sent the request to the wrong email address?

To reschedule your PluginHive support call, use the designated appointment scheduling link provided by the support team. This link allows you to select a new time slot for your appointment directly, ensuring the support team receives your updated availability. If you need the link again, simply request it from the support team, and they will provide it for you.

How do I unsubscribe from the app?

To unsubscribe from the app, simply uninstall it from your store. Once the app is uninstalled, your subscription will be automatically canceled and you will not be charged in the upcoming billing cycles. No additional actions are required. If you have further questions, feel free to reach out to support.

How will I be notified about updates or resolutions after Shopify support contacts the app developer for me?

You will receive a confirmation email from Shopify support indicating they have reached out to the app developer on your behalf. All further updates regarding your issue and resolutions will also be communicated to you by email. Be sure to check your Support Inbox on the upper right part of the Shopify Help Center for these messages.

If I uninstall and then reinstall the PluginHive app, will my settings be saved?

The settings are typically retained for about one week after uninstallation. After that period, the data may be erased from the app because of platform guidelines. If your settings have been removed when you reinstall, you can contact PluginHive support for assistance in setting up the app again.

What can I do if my scheduled PluginHive support meeting could not take place?

If you missed your scheduled PluginHive support meeting or were unable to connect, you can reschedule by using the designated PluginHive appointment link provided by the support team. Select a new available time slot according to your convenience, and make sure to join the call promptly at the scheduled time. If you have any special requirements or need additional assistance, mention them when booking the new appointment for smoother support.

What is the best way to contact Australia Post for integration support or technical queries?

For integration support or technical queries, submit a request using the Lodgement Tech Support form available here: https://auspost.com.au/lodgement-techsupport. This is the recommended channel for technical assistance and support regarding Australia Post API integrations.

What should be done for any issues faced with Shopify chat, such as being stuck on the "track my order" page even when opening in a new browser window?

For issues related specifically to Shopify chat, such as being stuck on the "track my order" page, please contact the Shopify support team directly for clarification and assistance. If a problem is related to a PluginHive app, provide detailed information and relevant screenshots to the PluginHive support team for further investigation and help.

What should I do if I need further assistance with setting up the PluginHive app after connecting my Australia Post account?

If you need help after connecting your Australia Post account, please feel free to contact the PluginHive support team at [email protected]. Our team is also happy to schedule a call to walk you through the setup if that’s more convenient for you.

What should I do if I need support reviewing my PluginHive app setup for Shopify?

If you need a setup review or further assistance with your PluginHive app for Shopify: 1. Schedule a Support Call: Book a Zoom call with PluginHive Support using the provided appointment scheduler link (https://appointments.pluginhive.com/appointment). 2. Prepare for the Call: Ensure your computer has a working microphone and you have permission to share your screen, which helps the support team review your store setup efficiently. 3. List Issues: Prepare a list of specific issues or questions to discuss during the call. 4. Post-Call Support: After the call, you can reach out to PluginHive support at any time for ongoing help or clarification. Use their support email or consult their knowledge base for documentation.

What should I do to have all my personal data removed from PluginHive's systems and stop further communication?

To have your personal data removed from PluginHive’s systems and to cease all communications, notify PluginHive of your request. They will process your data removal and ensure you do not receive any further calls or emails from their team after the ticket is resolved. No further action will be required on your part once you receive confirmation.

Why did I receive emails about call support from PluginHive, and can I opt out of such communications?

Emails regarding calls from PluginHive are automated messages sent upon the installation and uninstallation of PluginHive apps. If you prefer not to receive calls or automated emails, you can request in an email to be listed as "do not call" or "do not contact." You will not receive further calls or emails from PluginHive related to support.

Why is my manifest not being generated even though I select, approve, and receive a confirmation that it was generated in PluginHive?

If your manifest is not being generated despite following the steps (selecting all items, choosing "Manifest," approving, and receiving a confirmation message), there may be an underlying configuration or access issue. To resolve this: 1. PluginHive support requires Collaborator Access to your Shopify store to investigate the issue. 2. A Collaborator Access request will be sent to your registered store email. 3. Approve the Collaborator Access request by navigating to Shopify Admin > Settings > Users and permissions > Collaborator requests, and approve the pending request from PluginHive. 4. Notify PluginHive support once approved so they can access your store and app, review the manifest process, and provide a targeted solution. 5. Please share the Order IDs for which you were unable to generate manifests. This process will allow the support team to directly review your manifest workflow and resolve any technical or configuration problems.

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Shopify Australia Post Shipping App