ups-banner-bg
ph_img_faq_page_image

Australia Post Order Combination or Split Shipments – Shopify Australia Post Shipping App with Rates, Labels & Tracking FAQs

    Handle combined or split shipments efficiently on Shopify

Questions in this section:

Can I combine two separate Shopify orders so I can ship them together and avoid having one order left unfulfilled?

Shopify does not directly support combining two separate orders, but you can work around this by following these steps: 1. Manually add the items from the second order to the first order in Shopify. 2. Update the first order’s details, such as package weight and dimensions, to reflect the combined shipment. 3. Cancel the second order in Shopify after moving the items. 4. Notify your customer in advance that both orders will be shipped together in one package to avoid confusion. 5. Generate a shipping label for the updated first order using the PluginHive app as usual. This process ensures both items are shipped together and all items are accounted for, with no unfulfilled orders remaining.

Can I create a manifest for over 100 orders at a time using the PluginHive app?

Creating a manifest for more than 100 orders simultaneously is not currently possible within the PluginHive app. You can manifest upto 50 orders in one go with the app. As an alternative, after generating labels using the app, you can use the Parcel Send dashboard to dispatch and generate manifests for your Australia Post orders in bulk. This workflow enables you to manage a large number of shipments efficiently, even if the manifest creation feature in the app has limitations.

Can I use your app to ship products to New Zealand?

Yes, the app supports both domestic and international shipments, including sending products to New Zealand. You can generate shipping labels for your international orders in the same way you do for domestic orders. All available international shipping services will be displayed for your orders, and you can select your preferred service to generate the labels. If you have any specific requirements for your international shipments, you can inform the support team for further assistance.

Can you provide a demonstration of how to split shipments for different items within the same order?

A sample video demonstration has been provided that shows how to split shipments for different items within the same order. If you require a personalized walkthrough or further clarification, please reach out, and a support representative can guide you through the process step-by-step.

Does the PluginHive Australia Post Rates and Labels app support combining multiple orders from the same customer into a single shipment?

The PluginHive Australia Post Rates and Labels app does not support combining multiple orders from the same customer into a single shipment. Each order is treated individually when generating labels and fulfilling shipments. While Shopify allows order editing, manually merging orders is not feasible for merchants handling a high volume of orders, as it would involve manually verifying and editing individual customer orders. For this reason, we recommend processing each order separately within the app to ensure accurate label generation and fulfillment.

How can I configure my PluginHive Australia Post app to ensure all items go into one box for international orders?

To configure your app so that all items are packed in a single box for international orders, follow these steps: 1. Go to the Box Packaging section in your PluginHive Australia Post app. 2. Use the "Add Custom Box" option to define a custom box suitable for your international shipments. 3. Ensure the box dimensions and maximum weight can accommodate all the items typically included in a single international order. 4. Save your packaging settings. While there isn’t a specific “international only” box setting, the app will automatically use the most appropriate box. A custom box large enough for all items helps ensure everything is packed together for international shipments. If you need assistance configuring this, you can schedule a Zoom call with the support team.

How can I ensure that the "EOFYS Montalto Cider 24-Pack" is shipped as a standalone product and not combined in packages with other products?

To have the "EOFYS Montalto Cider 24-Pack" packed and shipped individually, follow these steps: 1. Navigate to the Products section in the PluginHive app. 2. Click on the product name "EOFYS Montalto Cider 24-Pack." 3. Enable the option labeled "Is this a Pre-Packed product?" (Ensure it is switched on for this product.) 4. Click Save to apply the change. With this option enabled, all new orders containing this product will be packed individually and will not be combined with other products for shipping. Please note this setting will apply only to new orders placed after the configuration is saved.

How can I merge orders for the same customer in Shopify to generate a single shipping label?

Shopify and the PluginHive app treat each order as an individual shipment by default and do not support automatic merging of separate orders. To combine orders for the same customer, manually edit one order within Shopify and add all the items from the different orders into it. Once you have updated the order with all items, use this consolidated order to generate a single shipping label.

How can I split an order with two products into two separate boxes and print two shipping labels for the same customer?

To split an order with two products into two different boxes and print separate shipping labels for the same customer, follow these steps: Head to Shopify orders->open order->more action->AU Post Generate Label->Here, you can edit the package and pack items into multiple packages->Generate label with preferred services->print labels

How can I troubleshoot the error "orders can't be fulfilled from multiple locations" when I only have one location set up?

If you receive the error stating "orders can't be fulfilled from multiple locations" even though only one location is configured in shopify, then this message can be ignored as it is a Warning message. Make sure that all your products are stocked in the location configured, so the same will be considered for the orders.

How do I ensure packaging settings are set up correctly for multiple packages when using PluginHive for Australia Post shipping?

Proper packaging configuration is essential for accurate rate calculation and multi-package shipments. To ensure correct setup: 1. Go to the PluginHive app on your Shopify admin. 2. Access the packaging settings section. 3. Define the available package types (sizes and weights), mirroring your typical shipment packaging. 4. If selling products that ship in multiple packages, ensure each item or order configuration automatically assigns the correct package types. 5. Save your settings and simulate orders of different sizes to confirm the PluginHive app splits multi-package orders correctly and fetches the combined rate from Australia Post.

How do I print multiple packing slips for an order using the PluginHive app?

After generating shipping labels for your orders in the PluginHive app, you can print multiple packing slips by: 1. Clicking the “Print Documents” button for the relevant order. 2. All order documents, including the packing slip, will open in a PDF file. 3. In the Print Preview window, adjust the paper settings with Paper size as A4 and set "Pages per sheet" as 4 to print four packing slips on a single A4 page. This allows you to efficiently print and organize packing slips as needed.

If I cancel the second Shopify order after combining items with the first, will the customer receive a cancellation email?

Yes, by default, Shopify will send an email notification to the customer when you cancel an order. To prevent customer confusion, it's a good idea to inform them beforehand that you are consolidating their orders and all items will be shipped together. This way, the cancellation email will not come as a surprise, and the customer will understand the reason for the notification.

Is it possible to pack multiple products into multiple boxes for one order and have the app show rates and generate shipping labels accordingly?

Yes, the Australia Post Shipping app supports packing multiple products into multiple boxes within a single order. The shipping rates will be calculated based on the box configuration, and shipping labels can be generated for each package. This allows you to efficiently manage orders containing various items that require separate packaging.

Is there a way to manually split the fulfillment and consignment of an order with multiple items into separate articles?

Yes, you can manually split the fulfillment and consignment of an order with multiple items into separate packages. PluginHive provides functionality to split packages within an order, allowing you to dispatch items as multiple articles. To do this, refer to the step-by-step guide or instructional video provided within the PluginHive support resources. This will demonstrate the process for dividing your order’s items into two or more shipments for dispatch. If further clarification or assistance is needed, you can reach out to PluginHive support for personalized guidance.

Is there an option to create an order tracking page on my Shopify store that allows customers to view the status of their shipments using PluginHive's tracking functionality?

Yes, you can add an order tracking page to your Shopify store by using the PluginHive Shopify Shipment Tracking and Notify app. This app allows you to create a dedicated tracking page where customers can check the status of their parcels. To set it up: 1. Install the PluginHive Shopify Shipment Tracking and Notify app. You can find more details and the product page here: https://www.pluginhive.com/product/shopify-shipment-tracking-notifications-app/ 2. Follow the step-by-step setup guide available here: https://www.pluginhive.com/knowledge-base/set-up-shopify-shipment-tracking-notify-app/ 3. After setting up, you can add the tracking page URL to your store’s menu, allowing customers easy access to track their orders. Please note that this Shipment Tracking and Notify app operates independently and does not integrate with the PluginHive Australia Post app, so their tracking and fulfillment functionalities will be managed separately.

What causes manifest generation to fail in the PluginHive app, and how can I avoid this issue in the future?

Manifest generation can fail in the PluginHive app if the shipments have already been manifested outside the app (e.g., directly on the Australia Post portal). When this happens, the app cannot modify or include these shipments in a new manifest, leading to errors such as: "message": "The shipment [ID] cannot be modified or included in a new order, as the shipment is contained in an order currently being finalized." To avoid this issue in the future: 1. Always generate manifests directly within the PluginHive app for your orders. 2. Do not generate manifests for the same orders outside the app or from another platform. 3. If manifests were accidentally generated outside the app, contact PluginHive support for further assistance.

What does error 413 mean? What does Error 413 mean on AusPost?

Error 413 typically means "Request Entity Too Large." This error occurs when the request sent to the server exceeds the server's capacity limits, such as uploading a file that is too large or sending too much data in a single request. To resolve this issue, try reducing the size of the data or files you are uploading, or contact your server administrator or hosting provider to increase the allowed size limits for requests. A 413 Error (Request Entity Too Large) during Australia Post label creation typically means that the data you're sending in the request is too large for the server to process. This can happen if you're including too many items in a shipment, using long address or description fields, embedding a large base64 logo or image, or trying to generate labels for too many shipments at once. To resolve this, reduce the number of items per shipment, shorten field values like address lines and descriptions, compress or resize any embedded images, and avoid sending large batch requests in one go. Breaking the data into smaller, simpler requests usually resolves the issue.

What does the “Is Insurance Required For Forward Shipments?” option do in the PluginHive app?

The “Is Insurance Required For Forward Shipments?” option ensures that the orders processed through the PluginHive app are insured by Australia Post. When this option is enabled, insurance-related settings—including the declared value—are applied to the shipments, and the accompanying shipment label will reflect these changes where applicable. Enable this option if you want your outgoing shipments to carry insurance coverage.

Why am I unable to modify or include my shipment TB8K0EucAFYAAAGUCg8COv1w in a new order?

The shipment TB8K0EucAFYAAAGUCg8COv1w cannot be modified or included in a new order because it is contained in an order that is currently being finalized. Orders being finalized are locked from edits or reallocations for processing integrity. Once the order finalization is complete, you may be able to take further actions with the shipment.

Why are some orders only partially fulfilled when producing labels for orders with more than one item in the cart?

Orders are partially fulfilled if they contain products for which shipping is not required. For example, if a product in the order has the option "This is a physical product" disabled, it is considered non-shippable. The app will only fulfill and generate shipping labels for items marked as shippable. To resolve this, ensure that all products that require shipping have the "This is a physical product" option enabled. If the problem persists, do reach out to PluginHive support.

Why are some orders printing multiple shipping labels and splitting items into separate packages, even when everything can fit in one package?

This issue often occurs if some products in your store are marked as "pre-packed" in the PluginHive app. When products are set as pre-packed, the app treats them as separate packages, which can result in multiple shipping labels and increased shipping charges per order. To resolve this: 1. Review the packaging settings in your PluginHive app. 2. Check if any of your products are set as “pre-packed.” 3. If unnecessary, disable the “pre-packed” option for those products so the app can combine items into a single package when generating labels. 4. After adjusting these settings, orders containing multiple items should be packed together as per package size limits, preventing unnecessary splitting and overcharging.

Why are two shipping labels being generated and charged when both products can fit in one bag, and how can I ensure both items are packed together in a single package?

When products do not have specific dimensions set in your store, the app uses a default package size (5 x 5 x 0.1 cm). However, Australia Post packaging may have restrictions, such as a maximum height of 1 cm. If product dimensions are missing or do not align with Australia Post’s supported sizes, the system may split the items into multiple packages, resulting in two labels being generated and charged. To resolve this and pack both items together in one package: 1. Update each product in your Shopify store with accurate length, width, and height under product details. 2. Ensure the dimensions are within the supported range for your Australia Post package type or custom bag/box. 3. After updating product dimensions, try generating the label again. The system should now fit both items into a single package, producing only one label and one charge. If needed, adjust your default packaging settings in the PluginHive app to match the dimensions of your custom bags or boxes. This ensures more accurate packing calculations and prevents unnecessary splitting of shipments.

Why did all my orders get sent with Express Post when generating shipping labels in bulk, even though none of them were meant to be Express?

In the app's settings under Rates Settings > Edit Carrier Services, only the Express Post service was enabled for domestic shipments, not the Parcel Post service. As a result, when generating labels in bulk, the app only had the Express Post option to use for all orders. To ensure orders use either the customer's selected shipping service or the cheapest available option, enable all the desired shipping services in the carrier settings. This will allow the app to select from multiple service options when generating labels.

Why did the PluginHive app generate multiple packages and assign incorrect packaging (like “custom box” instead of “bubble wrap mailers”) to some of my orders when bulk generating labels?

Certain products might get packed in multiple boxes if those products are removed from the shopify store after the orders had been placed. When this happens, the app treats these items as separate products and assign a custom box resulting in multiple packages and labels for a single order. To prevent this, it’s recommended to remove products during periods of downtime rather than after an order has been placed. This will help the app associate the correct packaging and avoid generating multiple labels for the same order.

Why do international shipping rates fail to show at checkout when sending multiple packages in a single order?

Australia Post’s eParcel account supports only single-package shipments for international orders. If products are set to be pre-packed or if the order is otherwise split into multiple packages, the system will not return shipping rates for those orders. To resolve this: 1. Check if any products (such as a "Favorites Bundle") are marked as pre-packed. 2. Remove the pre-packed status so items can be combined into a single package. 3. Recreate the order to ensure it results in only one package and verify that shipping rates are shown at checkout. This limitation applies specifically to international shipments handled by Australia Post eParcel.

Why does the manifest only get generated for shipments selected on the current page, even though the UI indicates that more than 50 shipments are selected across multiple pages?

With the app, you will be able to take bulk actions for orders selected only on the current page as the app will not consider orders selected on different pages. You can select upto 50 Orders in a single page and perform bulk action like Printing the labels and manifesting the orders in the app.

Will newly added products be imported automatically into the PluginHive AusPost app, or do I need to import them manually each time?

Newly added products will now be imported automatically into the PluginHive AusPost app. You do not need to manually import products each time a new one is added; the integration will automatically sync new items as they are created in your store.

Will the app automatically calculate splitting a large order into multiple boxes for shipping, for example, if an order contains 32 books weighing 16.74kg?

Yes, the app can automatically divide large orders into multiple boxes based on the maximum weight you set in the app. When an order exceeds the weight or capacity of a single box, the system will automatically pack items into multiple boxes, ensuring accurate shipping calculations and rates.

Will the app automatically generate multiple shipping labels for multi-box orders, and label them sequentially (e.g., 1 of 2, 2 of 2)?

Yes, the PluginHive app supports multi-box shipments. When an order is split into multiple boxes, the app will automatically generate separate shipping labels for each box. These labels will be clearly marked sequentially (e.g., 1 of 2, 2 of 2) to help with identification and tracking of each package.

Looking for more details or ready to start using the plugin?
Visit the product page to explore all features and pricing.

Shopify Australia Post Shipping App