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Australia Post Shipping FAQs – Multi Carrier Shipping Label App for Shopify

    Answers to common questions about Australia Post shipping in Shopify

Questions in this section:

After adjusting product weights to meet the minimum threshold for Australia Post calculated shipping, why might it still not show up immediately at checkout?

Several factors can cause delayed appearance of Australia Post rates after weight adjustments: 1. Caching in your browser or store platform—testing in an incognito window can help bypass cache. 2. Time needed for the system to update and synchronize changed product weights and automation rules. 3. Temporary glitches or delays in rate calculation by Australia Post APIs. If the issue persists, clear caches, reboot test environments, and wait a short period before retesting. In many cases, rates will appear shortly after recalibration.

After placing an order in Shopify and selecting Australia Post shipping rates via PluginHive, do I need to print packing slips separately?

Yes. Once customers place orders using Australia Post shipping rates displayed by PluginHive at checkout: 1. Processing and shipping labels are managed within Shopify using PluginHive’s label generation feature. 2. You will need to print packing slips directly from the Shopify orders page to include with shipments. 3. PluginHive handles shipping rates and label generation, but packing slips are printed from Shopify. 4. This workflow streamlines order fulfillment without extra steps on the Australia Post website.

After successfully setting up the PluginHive Multi Carrier app, should I uninstall the Australia Post Rates and Labels app?

Yes, after confirming that the Multi Carrier app works correctly in the trial phase, you can uninstall the Australia Post Rates and Labels app. The Multi Carrier app supports Australia Post services and consolidates multiple carriers in one place for greater efficiency. Uninstalling the older app after successful setup avoids redundancy and potential conflicts.

Can customers see delivery status updates for orders delivered by ourselves, i.e., orders not shipped through Australia Post or other carriers integrated with the PluginHive app?

For orders not processed through PluginHive or without a shipping label generated by the app, you can still provide customers with tracking information by manually fulfilling these orders in Shopify and adding a tracking number manually. When you add the manual tracking number inside Shopify, Shopify will send a confirmation email to the customer that includes this tracking info. However, because these are manual or self-delivered orders, the app does not provide live shipment status updates like “in transit,” “out for delivery,” or “delivered.” Any updates to status for these orders need to be managed outside the PluginHive app.

Can I add different handling fees for Sendle and Australia Post shipping methods within PluginHive?

Yes, you can add handling fees for Sendle, Australia Post – Parcel Post, and Australia Post – Express Post separately within the PluginHive app. To do this: 1. Go to the app and navigate to Settings > Shipping Rates > Rate Automation. 2. Edit the auto rule corresponding to the specific carrier (e.g., Sendle). 3. Select the ‘Add Flat Rate’ option under Action Details and enter the desired handling fee amount (e.g., $9 for Sendle). 4. Create separate auto rules for different Australia Post services (Parcel Post and Express Post) and add the respective handling fees (e.g., $15 for Parcel Post, $16 for Express Post). 5. Save each rule to apply the changes. This setup allows you to configure distinct handling fees per carrier or service within the app.

Can I bring my own Australia Post carrier rates into the PH MultiCarrier Shipping Label App?

Yes, you can integrate your own Australia Post rates into the PH MultiCarrier Shipping Label App by connecting your Australia Post account through the app. To do this, enter your API credentials, such as your API key and other required details, into the app settings. Once connected, the app will fetch the carrier rates specific to your account, including any negotiated or contracted rates you have with Australia Post. To get started, install the app on your store and use the 14-day free trial to test the integration. After installation, you can schedule an onboarding session for assistance with the complete setup.

Can I change the dimensions of the Australia Post Prepaid Extra Small Satchel in the app to match my usual product without changing the product height, and will it still be recognized as an Extra Small Satchel by Australia Post?

No, if you change the dimensions of the Extra Small Satchel packaging within the app, it will be treated as a custom satchel rather than an official Australia Post Extra Small Satchel. To have the shipment recognized as an authentic Extra Small Satchel by Australia Post, you must use the predefined official dimensions without modification. Changing the measurements (length, width, or height) means the app will no longer classify it as the standard Extra Small Satchel.

Can I configure product-level signature requirements for eParcel or MyPost Business shipments in PluginHive?

Product-level signature confirmation is only available for FedEx and Aramex MyFastway courier services within PluginHive. It is not available for MyPost Business (MPB) or eParcel shipments. Therefore, you cannot enable signature requirements per product for eParcel or MPB shipments directly through the plugin’s product settings.

Can I configure the app to use Australia Post Satchels for shipping smaller items instead of custom boxes?

Yes, you can configure the app to use Australia Post Satchels for packing smaller items. Follow these steps: 1. Open the app and go to the App Menu. 2. Navigate to Settings -> Shipping -> Packaging. 3. Set the Packing Method to “Box Packing.” 4. Under the box options, add boxes and enable the specific Australia Post Satchels you want to use. 5. Save your settings. Once enabled, the app will use the selected Satchels for packing your orders and display shipping rates accordingly.

Can I configure the PluginHive app to handle multiple parcels/boxes with separate weight limits for Australia Post, given each box cannot exceed 20kg?

The app’s current automation rules are based on the total combined weight of the order, not on a per-package basis. Therefore, even if your shipment is physically split into multiple boxes each under 20 kg, the app will consider the sum of all boxes as one total weight against the rule limits. To manage shipments above the weight limit, a practical workaround is to set up flat rate shipping options for weights exceeding 20 kg.

Can I connect both Australia Post and FedEx accounts using the $19 plan in the PluginHive app?

Yes, the $19 Starter plan allows you to add and integrate multiple carriers, including Australia Post and FedEx. You can connect both accounts within the app and generate rates and labels for shipments through these carriers.

Can I have signatures and dates automatically printed on international eParcel shipping labels?

No, the eParcel international shipping labels generated through PluginHive do not automatically include signature or date details as part of the label content. This is due to limitations in the information passed through the eParcel service API for international shipments. Users typically need to manually sign or date the labels if required for customs or carrier procedures.

Can I import my own Australia Post and Aramex courier rates into the PluginHive app?

You cannot directly import your own rates manually. Instead, you need to connect your Australia Post and Aramex accounts within the app. Once connected, the app will automatically display your account-specific rates from these carriers at checkout. To proceed, first add your carrier accounts, then you can schedule an appointment with the support team for assistance with the setup.

Can I integrate both Aramex and Australia Post carriers and have the checkout display the cheapest shipping rate automatically?

Yes, you can integrate both Aramex and Australia Post carriers to offer their shipping rates at checkout. However, the system does not automatically display only the cheapest shipping option. Instead, customers will see both Aramex and Australia Post shipping options during checkout and can choose their preferred carrier. As the store owner, you retain the flexibility to select a different shipping service than the one the customer chose and generate shipping labels accordingly.

Can I ship using Australia Post eParcel – International Standard Pack & Send service instead of express for my order?

Australia Post eParcel rates are not available for your shipment and are currently failing in the system. You can verify this by recreating the shipment directly on AustraliaPost.com to see if it processes there. Alternatively, switch the shipping service to Australia Post MyPost Business International Standard service, which is supported and will allow you to process the shipment without using express services. This approach maintains a more standard shipping price and method.

Can I update the Australia Post satchel sizes instead of changing all my product dimensions?

No, Australia Post satchels have fixed predefined sizes that cannot be changed within the app. If you modify satchel dimensions, the system treats them as custom packaging (your own boxes), not as official Australia Post satchels. This negates the benefits of using satchels and may increase shipping costs. Also, the volume- and weight-based packing method is not recommended for Australia Post satchels because this method always treats the total product volume as the package size, defaulting to custom boxes. Therefore, it is best to keep product dimensions accurate and update them to fit within the official Australia Post satchel dimensions.

Can I use a PO Box as the sender address on Australia Post shipping labels, and will it affect postage calculation?

Yes, you can use a PO Box address (e.g., PO BOX 177 St Marys TAS 7215. for both label generation and postage rate calculation, provided the PO Box address is validated by Australia Post. Ensure that this address is correctly entered and accepted in the app to avoid any shipping or calculation issues.

Can I use the Australia Post app alongside the PluginHive Multi Carrier Shipping Label app, or will there be conflicts?

It is not recommended to use both the Australia Post app and the Multi Carrier Shipping Label app simultaneously for shipping rates and label generation, as this may cause conflicts and incorrect shipping service names or rates at checkout. Ideally, select one app to handle Australia Post shipping services to maintain consistency and avoid rate display issues. If you face conflicts, remove one of the apps or reach out to PluginHive support for guidance.

Can MyPost Business be configured to allow both domestic and international shipping using PluginHive?

Yes, MyPost Business can be set up for both domestic and international shipments in PluginHive. For label generation, PluginHive enables international standard services within the MyPost Business automation rules, which will apply automatically to all new orders. However, if you want international shipping rates to be displayed at your Shopify checkout, you will need to coordinate with Shopify support, as PluginHive handles label creation but does not control checkout shipping rates. This separation ensures that international shipments with MyPost Business are supported at the label level, while any checkout pricing requires Shopify-side configuration.

Can PluginHive create a return shipping label for an order using a MyPost Business account with Australia Post?

PluginHive cannot generate return shipment labels for Australia Post MyPost Business accounts because Australia Post does not support return shipments through this service within the app. Therefore, return labels need to be created and handled manually outside of the PluginHive platform. Users must manage returns independently and cannot automate this process via PluginHive for Australia Post MyPost Business accounts.

Can PluginHive demonstrate the updated process for handling Australia Post labels with cubic weight considerations?

Yes, PluginHive offers personalized support through scheduled Zoom calls to showcase the enhancements related to Australia Post label generation considering cubic weights. You can book a session via the provided appointment link to see the solution in action and ask any questions related to your specific shipping setup. This direct support helps ensure your configuration and use of the app are optimized for your shipping needs.

Can product dimensions be added within the PluginHive Australia Post Rates & Labels app, and how does it compare to the PH Multicarrier Shipping app in terms of this feature?

Yes, both the PluginHive Australia Post Rates & Labels app and the PH Multicarrier Shipping app support adding product dimensions. This allows shipping rates to be calculated based on product size in both apps. The choice depends on whether you only ship with Australia Post (use Australia Post app) or use multiple carriers (use Multi Carrier app).

Can the AusPost API or PluginHive API automatically update the delivery status in Shopify orders?

Currently, automatic updating of delivery status using the AusPost API or PluginHive API is not supported. The tracking number is updated, but the order status like “Delivered” does not automatically change in Shopify. This limitation is acknowledged and being considered for future improvements.

Can the PH MultiCarrier Shipping Label app show shipping rates from multiple carriers, such as Couriers Please and MyPost Business, simultaneously at Shopify checkout?

Yes, the PH MultiCarrier Shipping Label app can display shipping rates simultaneously from multiple carriers at checkout. For example, you can show both Couriers Please and MyPost Business rates together, allowing customers to select their preferred carrier and shipping option during checkout once the ‘Carrier Calculated Shipping’ feature is enabled on your Shopify store.

Can the PluginHive app create a tracking link for customers to track deliveries that are delivered locally by ourselves (not shipped via Australia Post or other carriers)?

The PluginHive app supports tracking for international shipments where shipping labels are generated through the app. For local orders delivered by your own team (without label generation), tracking is not automatically created by the app because no carrier label or tracking number is generated. However, you can manually fulfill those orders in Shopify and add a manual tracking number (which could be a custom tracking link you generate). This way, when Shopify sends the order confirmation email to the customer, the tracking number or link you added will be included. Note that the app itself does not generate or host tracking with status updates for self-delivered orders, so any tracking link you share must be managed and updated by you externally.

Can the PluginHive app support shipping dangerous goods through Australia Post MyPost Business accounts?

No, the PluginHive app cannot currently support shipping of dangerous goods through Australia Post MyPost Business accounts, as the MyPost Business API does not provide support for dangerous goods shipments. This is a limitation from Australia Post’s API side, not from the PluginHive app. If you have documentation suggesting otherwise from Australia Post, you can share it with PluginHive support for further investigation, but as of now, dangerous goods are not supported.

Can the PluginHive Australia Post plugin calculate shipping rates by either weight or volume, or does it only use one method?

The PluginHive Australia Post plugin supports calculating shipping rates using both dimensional (volumetric) weight and actual weight. It does this by comparing the dimensional weight and the actual weight for each package and using the higher of the two for rate calculation, as Australia Post charges based on whichever metric results in a higher cost. To enable this: 1. Log into the PluginHive app. 2. Navigate to **Settings > Shipping > Packaging**. 3. Enable the **”Volumetric weight”** option. 4. Ensure your products have correct dimensions entered in your store. This setup ensures accurate postage calculations based on the correct weight metric, helping avoid underpaid postage.

Can we configure our settings to ship internationally as well as domestically using Aramex and Australia Post?

Yes, you can configure your settings to ship both internationally and domestically with Aramex and Australia Post by following these steps: 1. In your Shopify admin, go to **Settings > Markets**. 2. Add the countries or regions where you want to offer international shipping. 3. Ensure that your Shopify store’s market settings include these countries to enable international orders. 4. The PluginHive app supports displaying calculated shipping rates and generating shipping labels for all countries configured in Shopify, so no additional changes are necessary within the app. 5. After updating your Shopify market settings, place a test order to verify that shipping rates for both domestic and international destinations are calculated and labels can be generated correctly. If you experience any issues after making these changes, you can contact support for further assistance.

Can your app show accurate delivery times at checkout, and can these delivery times be edited to fix issues like incorrect estimates with Australia Post?

The PluginHive Multi Carrier Shipping Label app supports live shipping rates and estimated delivery days at checkout, sourced directly from the carriers (Australia Post, DHL Express, FedEx). These delivery times are provided by the carriers themselves and cannot be manually edited within the app. However, for certain carriers such as FedEx, you can add buffer days (extra processing or handling time) to extend the estimated delivery time shown to customers. You will need to connect your respective carrier accounts within the app to enable this functionality.

Could changes to my Australia Post billing details affect the error when generating PDF documents for selected orders?

Yes, changes to your Australia Post billing details can affect the generation of PDF shipping labels. If you recently switched your billing method to a credit account, it may take some time for these changes to reflect in Australia Post’s systems. It is recommended to wait a short period after updating your billing details to allow the new information to propagate. If the issue persists, contact Australia Post directly to confirm that your updated billing information is properly registered on their servers.

Do customers see live Australia Post shipping rates at checkout if we add our Australia Post account to PluginHive, and are these rates live rate updates?

Yes, once you add your Australia Post account to the PluginHive app, the shipping rates shown at checkout are live rates directly fetched from Australia Post. These rates reflect your Australia Post account pricing and are updated in real-time during the checkout process. This functionality is consistent with what you had on your previous subscription plan. This ensures your customers see accurate shipping costs based on current rates provided by Australia Post.

Do I need to create duplicate shipping rules for Australia Post that mirror my Sendle rules when adding the $13.95 surcharge and applying discounts?

Yes, you should create separate but equivalent shipping rules for Australia Post services similar to those you have for Sendle. This means: 1. Duplicate each Sendle rule for Australia Post with matching conditions (e.g., order value, destination). 2. In Australia Post’s rules, add the $13.95 flat fee surcharge under Action Details. 3. Include any applicable discounts or adjustments (e.g., subtract 50%) according to your promotion or pricing strategy. This ensures both carriers’ rates are calculated consistently and can be properly compared at checkout.

Do I need to purchase shipping boxes for Australia Post when using the PH MultiCarrier Shipping app, or is this automated through Australia Post?

You need to acquire the physical boxes or satchels directly from Australia Post; the app does not provide these automatically. To use Australia Post’s boxes within the app, you must enable the required boxes in the App Packaging Settings by selecting the Box Packing Method. Once enabled, the app will select from these boxes when preparing shipments based on the order details. Alternatively, if you want to use your own boxes, you can add them manually in the app using the ‘Add Custom Box’ option.

Does PluginHive charge for label printing, and how are shipping label costs handled with carrier contracts like eParcel and StarTrack?

The PluginHive app itself does not charge any additional fees for printing shipping labels. The only costs involved are the shipping charges applied by the carriers (eParcel, StarTrack, Australia Post, etc.), which are based on your existing contracts and carrier rate parameters such as origin, destination, package weight, and dimensions. The app fetches your contract rates directly from your carrier accounts and generates labels accordingly, ensuring no markup or additional label printing fees are added by PluginHive. You will also need to pay the app’s monthly subscription fee (starting from $9), but this is separate from shipping label costs.

Does PluginHive support including digital signatures and automatic shipping dates in the API request payload for international eParcel shipments?

Currently, PluginHive does not utilize the signature feature in the eParcel API payload/request for international shipments. Although the API supports including a digital signature within the shipment creation request—which automatically populates the shipping date—this capability is not implemented through the PluginHive platform at this time. To confirm whether this feature can be enabled or is planned, users should contact PluginHive support directly. Meanwhile, signatures and dates will not appear automatically on international eParcel labels generated via PluginHive due to this limitation.

Does something different need to be configured for bundle products in PluginHive Multi Carrier shipping, especially when using AusPost International shipping, compared to regular products?

Bundled products do not require separate configuration in PluginHive Multi Carrier Shipping. However, shipping rates depend on the package dimensions and weight provided to the carrier. If bundles exceed carrier shipping restrictions (e.g., maximum girth), the rates may not be returned. It is important to verify that the measured dimensions of the bundle meet the carrier’s allowable limits. In your case, although bundles use the same physical box size as regular kits, if calculated girth exceeds AusPost International’s maximum allowable girth (140 cm), shipping errors will occur. Therefore, no special configuration is needed, but you must ensure the dimensions used for bundles comply with carrier limits.

Does the PH Multi Carrier Shipping Label app support FedEx, Aramex, and Australia Post in addition to TNT Australia?

Yes, the PH Multi Carrier Shipping Label app supports FedEx, Aramex, Australia Post, and TNT Australia all within the same app. You can set up these carriers in the app to streamline your shipping processes across multiple providers.

Does the PluginHive app calculate Australia Post shipping rates based on per-item weight or total order weight?

The PluginHive app applies shipping rate rules based on the total order weight of all items in the cart, regardless of how many packages or boxes the order will be split into. The automation rules evaluate the combined weight to decide which carrier rates to display. Individual item weight rules are not applied independently for each SKU; instead, the full order weight triggers the relevant shipping rate rules.

Does the PluginHive app still use Australia Post flat rate satchels for orders under a certain weight (e.g., 5kg) after adding custom boxes?

Yes, once MyPost Business Flat Rate Satchel or Boxes are added in the app, it will automatically select the most appropriate packaging, including flat rate satchels for orders under the specified weight, based on dimensions and weight. This selection happens dynamically according to the order specifics.

Does the PluginHive app support integration with Australia Post MyPost Business accounts?

Yes, the PluginHive app supports integration with Australia Post MyPost Business accounts. You can connect your MyPost Business account within the app similar to standard Australia Post accounts. If you need help with the integration and setup, PluginHive provides assistance via support channels and can schedule a Zoom call to guide you through the setup process. To proceed: 1. Finalize your MyPost Business account with Australia Post. 2. Access the PluginHive app and navigate to Australia Post carrier settings. 3. Enter your MyPost Business account credentials and API details (if applicable). 4. Save and test the carrier integration to ensure rates and shipping labels function correctly. For personalized assistance, reach out to PluginHive support to arrange setup help.

Does the PluginHive Multi Carrier Shipping Label app include carrier accounts like Australia Post or Sendle, or do I need to have my own accounts with each carrier to use the app?

To use the PluginHive Multi Carrier Shipping Label app, you must have your own account with each carrier you want to use (e.g., Australia Post, Sendle). The app does not provide carrier accounts by default. You need to integrate your individual carrier accounts into the app. Once integrated, the app allows you to: 1. Show shipping rates from your carriers at checkout. 2. Generate shipping labels for orders. 3. Create pickup requests. 4. Manage order fulfillment and tracking. You can start by signing up for a carrier account, then linking it within the app to access these features. The app also offers a 14-day free trial to test if it suits your business needs. For more details, visit the product page on PluginHive’s website.

Does the PluginHive Multi Carrier Shipping Label app support both eParcel and StarTrack carriers for a Shopify store?

Yes, the PluginHive Multi Carrier Shipping Label app supports both eParcel and StarTrack and allows you to add both accounts within the same app to manage their shipping services. You can generate shipping labels, show carrier shipping rates, and configure custom flat rates according to your business requirements. Additionally, the app supports functionalities like printing shipment documents, requesting pickups, fulfilling orders, and tracking shipments. The app includes a 14-day free trial for you to test these features with your store. For detailed features and setup, you can visit the product page: https://www.pluginhive.com/shopify-multi-carrier-shipping-label-app/.

Has PluginHive resolved the issue causing MyPost Business labels to fail due to weight value errors?

Yes, PluginHive has addressed this issue in a recent app release. The fix involves improved handling of weight precision and validation to ensure package weights comply with MyPost Business requirements. To benefit from the fix: 1. Update your PluginHive app to the latest available version. 2. Verify if the label generation errors related to weight have ceased. 3. If issues persist after updating, manually adjust weights for affected orders as a precaution. 4. Contact PluginHive support for further assistance if the problem continues despite the update.

How are shipping rates calculated and displayed on the Shopify checkout when using Pluginhive with carriers like Australia Post and Sendle?

The shipping rates displayed on the Shopify checkout page via the Pluginhive app are generated in real-time. These rates are dynamically calculated based on the customer’s destination address and shipment details, including package weight and dimensions. The app fetches the current rates directly from the respective carrier’s API (Australia Post or Sendle) at the time the customer initiates the checkout transaction. Therefore, no static or pre-defined shipping price list is stored or provided by Pluginhive.

How can I add an additional flat fee (e.g., $13.95) to the Australia Post shipping rate during rate calculation?

To add a flat rate surcharge to Australia Post shipping charges, follow these steps: 1. Open the PluginHive app and navigate to Settings → Shipping Rates → Rate Automation. 2. Edit the rule set applicable for the orders under the free shipping threshold (e.g., below $300). 3. In the Action Details section of the Australia Post shipping rules, select the option “Add Flat Rate.” 4. Enter the desired flat fee amount (e.g., $13. 95. that you want to add to rates for collection. 5. Save and test the setup by creating test orders to confirm the surcharge is applied as expected. This flat fee will be added on top of the calculated Australia Post shipping cost during checkout.

How can I add different polymailer size bags as packaging options to avoid underpaid postage issues with Australia Post?

To add new packaging options like polymailer bags for accurate postage calculation, follow these steps: 1. Navigate to the PluginHive app settings: App Settings -> Shipping -> Packaging -> Box Packing. 2. Click on “Add Box” to create new packaging options corresponding to your polymailer sizes. 3. Ensure each packaging option has accurate dimensions entered to reflect real-world sizes. 4. For even more precise rate calculation, add the product dimensions to your product listings: – Go to Products -> All Products -> Export CSV. – Update the CSV file with correct length, width, and height dimensions for each product and variant. – Import the updated CSV back into your store. This process helps ensure that the shipping rates match package sizes, reducing the risk of postage underpayment notices from Australia Post.

How can I assign and change the sender address for orders to ensure correct shipping rates and processing when using multiple carriers like Sendle and MyPost?

– The app currently supports only a single fulfillment location by default for all orders, which typically uses your default PO Box as the sender address. This affects carrier rate availability: – When the default PO Box is set as the sender address, MyPost service rates are shown, but Sendle rates fail because Sendle requires a physical street address. – To manually assign a different sender address for orders that need to be shipped via Sendle or any other carrier: 1. Select the specific order in the app. 2. Click on the three-dot menu (⋮) associated with the order. 3. Choose the option **Set Ship From Address**. 4. Enter or select the appropriate sender address for that order (e.g., a physical address compatible with Sendle). 5. Save the change and proceed with processing the order. – This manual override allows you to use multiple sender addresses based on the shipping carrier requirements, ensuring accurate rates and label generation.

How can I cancel the AUS Post and PH Multi Carrier shipping label apps and stop further charges?

To cancel the AUS Post and PH Multi Carrier shipping label apps, simply uninstall both apps from your store. Once uninstalled, the subscriptions will automatically be canceled, and you will not be charged for any future billing cycles. No additional action is required after uninstallation to stop the charges.

How can I change the display name of shipping carriers like AUSPOST and STARTRACK so customers see the correct service names at checkout?

To change the display name customers see at checkout for shipping carriers, follow these steps: 1. Navigate to the PluginHive app menu. 2. Go to **Settings > Shipping Rates > Carrier Services**. 3. From the carrier dropdown list, select the carrier you want to rename (e.g., AUSPOST or STARTRACK). 4. Edit the **Display Name** field with the desired name that clearly indicates the service (e.g., “AUSPOST Express”, “STARTRACK Premium”). 5. Save your changes. This will update the carrier names displayed to customers during checkout, helping them easily identify the shipping service provided.

How can I change the sender details on shipping labels created by the PluginHive Australia Post app?

Sender details for shipping labels are configured directly within the PluginHive app. To update or change the sender address: 1. Open the PluginHive app in your Shopify admin. 2. Navigate to **App Settings** > **Address**. 3. Click on the specific **Address Name** you want to modify. 4. Update all relevant fields, including sender name, address lines, suburb, state, postcode, and contact information as required. 5. Save the changes to apply the new sender details for future label generation. You do not need to change sender details on the Australia Post website, as the app references the stored sender address within its settings for label creation.

How can I change the shipping method on an order from standard Australia Post to Express Post after the order has already been fulfilled?

Once an order has been fulfilled with a shipping label (e.g., Australia Post Parcel Post), you cannot directly change the shipping method on that order. Instead, follow these steps: 1. Contact Australia Post to cancel the existing shipping label and request a refund for it. 2. After cancellation confirmation, notify your support or PluginHive team that the label has been cancelled. 3. The order status will be reset from ‘Fulfilled’ back to ‘Processing’ to allow generating a new shipping label. 4. Generate a new shipping label using the Australia Post Express Post service for the same order. This process ensures that the shipping method change is properly reflected in the system and that label refunds are handled appropriately.

How can I compare rates before selecting the best shipping option using PluginHive’s Australia Post integration?

To effectively compare Australia Post shipping rates for your orders: 1. Ensure your orders are marked as “processing” status in your store dashboard since shipping rates are fetched only for processing orders. 2. Use PluginHive’s rate comparison feature, which displays multiple shipping options and their corresponding costs simultaneously during the checkout or order fulfillment process. 3. For large orders, verify that package weight and dimensions are accurately entered, as this impacts rate calculations. 4. If Australia Post rates do not appear, temporarily check if rates from other supported carriers are showing to isolate if the problem is specific to Australia Post. 5. Contact support with relevant order numbers for assistance if rates are missing, to confirm if there are any back-end issues or required configuration adjustments.

How can I configure international parcels to use the correct packaging options for each carrier, specifically international small satchel for Australia Post and small box for FedEx international shipments, while limiting available options for customers accordingly?

You can manually select the packages and services for each order in the Order Summary page within PluginHive. For example: 1. Access the Order Summary for the specific order. 2. Under packaging, select the appropriate package type (e.g., “Flat Rate Satchel Small” for Australia Post international, “Small Box” for FedEx international). 3. Under the rates summary, confirm the shipping service corresponds to the desired carrier and package type. Currently, there is no automated restriction to show only specific packaging options based on carrier selection at checkout, so manual selection post-order placement is necessary to achieve the exact configuration: – Australia Post National: Small Satchel – Australia Post International: Small Satchel – FedEx International: Small Box Ensure you manually update each order’s packaging to reflect these preferences after the order is placed.

How can I configure the checkout to show only Australia Post – Parcel Post, Express Post, and Road Express shipping options for domestic orders such as for The Screen Shop?

To display only the Australia Post – Parcel Post, Express Post, and Road Express options for domestic orders in your checkout, follow these steps: 1. Create a Shipping Zone specifically for domestic Australia within your PluginHive shipping settings. 2. Configure this Shipping Zone to include only the Australia Post services you want to offer: Parcel Post, Express Post, and Road Express. 3. Use Rate Automation Rules to assign these shipping services to the created domestic Australia Shipping Zone. 4. Ensure that the other shipping options are not included or are disabled for this zone so that customers only see the designated Australia Post services at checkout. This setup restricts shipping options so that only the specified Australia Post services appear for domestic orders.

How can I configure the Multi Carrier Shipping app to use “MyPost Business Flat Rate Satchels” as the size for my parcels instead of defaulting to “Own Packaging”?

To use MyPost Business Flat Rate Satchels for your parcels in the Multi Carrier Shipping app, follow these steps: 1. Open the app and navigate to **App Settings > Shipping > Packaging**. 2. Select **Box Packing**, then click on **Add Box**. 3. Choose **MyPost Business Box** from the options. 4. Select the specific Flat Rate Satchels and Boxes (S, M, L, XL) that you want to use. 5. Click **Save** to apply these settings. After setting up these boxes/satchels, you have two methods to specify package dimensions so the app correctly calculates shipping costs: – **Assign dimensions to each product individually:** 1. Go to the **Products** section inside the app. 2. Select **All Products** and export the product list as a CSV file. 3. Add the corresponding dimensions (length, width, height, and weight) for each product in the CSV. 4. Import the updated CSV back into the app to update product details. – **Set default box dimensions for all products:** 1. Navigate to **App Settings > Store > Other Details**. 2. Enter the default dimensions that apply to all products. By configuring packaging and dimensions this way, the app will use the selected MyPost Business Flat Rate Satchel sizes correctly instead of defaulting to “Own Packaging.” This helps in optimizing shipping costs for your orders. If you require additional help, consider booking a Zoom call with support for real-time assistance.

How can I configure the PluginHive MultiCarrier App to use My Post Business for domestic shipments and My Post eParcel for international shipments, and set up automation rules accordingly?

To configure the MultiCarrier App for using My Post Business for domestic parcels and My Post eParcel for international parcels: 1. Add both shipping accounts (My Post Business and My Post eParcel) into the MultiCarrier app from their respective carrier settings sections. 2. Navigate to the Automation Rules section within the app dashboard. 3. Create a rule to select My Post Business as the preferred carrier for orders with destination country matching your domestic country (e.g., Australia). This can be done by setting conditions such as “Shipping Country equals Australia” → Use My Post Business. 4. Create another rule to select My Post eParcel for international shipments by setting conditions where “Shipping Country does not equal Australia” → Use My Post eParcel. 5. Save and activate these automation rules. The app will then automatically assign the correct carrier based on the order’s shipping address. 6. Test with sample orders to ensure rules trigger as expected. If you need help with specific step configuration or encounter issues, you can reach out to PluginHive support for detailed guidance.

How can I confirm if Sendle and Australia Post shipping options are available for label generation in PluginHive?

To verify Sendle and Australia Post shipping options within PluginHive: 1. Open the PluginHive application linked to your store. 2. Navigate to the specific order details within the app dashboard. 3. Check the shipping carrier section; available options such as Sendle and Australia Post should be visible if they are active and applicable for that order. 4. If label generation buttons for Sendle and Australia Post appear and are clickable, it confirms these options are available for the selected order. 5. If not visible, confirm carrier settings and order details to ensure compatibility with these carriers.

How can I confirm that live shipping rates from Australia Post are displaying correctly at checkout using PluginHive?

To confirm live carrier shipping rates from Australia Post are correctly shown at checkout: 1. Identify a product that is activated and ready for sale in your Shopify store and PluginHive app. 2. Perform a checkout transaction with that product in your store’s checkout page. 3. Observe if PluginHive fetches and displays live shipping options and rates from Australia Post during the checkout process. 4. Optionally, share the product’s name or URL with PluginHive support so they can run a test transaction and provide you video confirmation or proof of live rates displaying. 5. If rates do not appear, verify your Shopify plan supports Carrier Calculated Shipping and your PluginHive subscription is at least the Starter plan. This verification process helps ensure your live shipping rate setup is working as expected.

How can I confirm that live shipping rates from carriers like Australia Post are displaying correctly at checkout after setup?

To confirm live carrier shipping rates display correctly: 1. Choose a product that is activated and ready for checkout within your store. 2. Visit the checkout page and add the product to the cart. 3. Observe if PluginHive correctly pulls live shipping rates from carriers (e.g., Australia Post) and shows these options for selection on the checkout page. 4. Optionally, provide PluginHive support with the product details so they can create a test transaction on their end and send you recorded confirmation or video proof. 5. If rates do not appear, verify your Shopify plan supports Carrier Calculated Shipping and that your PluginHive app subscription is active at the required tier. These steps validate the functionality and enable prompt troubleshooting if any issue persists.

How can I confirm which carriers are connected to my PluginHive Starter subscription and why am I only seeing Sendle delivery options instead of Australia Post?

To confirm the carriers connected to your PluginHive Starter subscription, navigate to the app’s menu and go to Settings > Carriers. Both your Sendle and MyPost Business (Australia Post) accounts should be listed there if successfully connected. If you are not seeing Australia Post delivery options for an order, this may be due to the order’s processing status. To resolve this and retrieve Australia Post rates, follow these steps: 1. Open the specific order within the app. 2. Click on the three dots (more options) on the right side of the order details. 3. Select “Change Status to Initial” to reset the order status. 4. After the status changes, click on “Prepare Shipment.” This process forces the system to re-fetch all applicable carrier rates, including Australia Post. If the issue persists, check your shipment details or carrier settings, and feel free to contact support for further help.

How can I connect PluginHive to the Australia Post live postage calculator on Shopify if I am unable to link it after upgrading my plan?

To connect PluginHive to the Australia Post live postage calculator on Shopify, first ensure that your Shopify store has the ‘Carrier Calculated Shipping’ feature enabled. This feature is required for third-party live shipping rates like Australia Post to work. Since Shopify controls this feature, you need to contact Shopify support directly to have it enabled for your store. Once Shopify enables this feature: 1. The PluginHive app will typically register automatically with your store to display live rates. 2. If not automatic, you can manually register the app within PluginHive’s settings to link the live postage calculator. Ensuring the Carrier Calculated Shipping feature is active is the critical step to resolving the connection issue.

How can I correct suburb, state, and postcode mismatch errors reported by Australia Post during label generation?

Australia Post validates addresses by checking that suburb, state, and postcode combinations are official and exact. To correct these errors: 1. Cross-check the suburb name spelling against the official Australia Post suburb list. Avoid combined or concatenated words that are not recognized (e.g., ensure correct spacing). 2. Confirm the state code and postcode match the suburb; use Australia Post’s online address finder or API tools if available. 3. Update your order data to reflect the exact suburb and state as per official postal records. 4. Re-attempt label generation after corrections are made to ensure validation passes without schema errors. This precise matching process is critical for secure, compliant shipping label generation with Australia Post. (Note: The conversation mentioned screenshots and video but did not provide direct solutions from them, so no FAQ created from those attachments.)

How can I display Australia Post shipping rates on my Shopify website using the PluginHive app?

To display Australia Post shipping rates on your Shopify website through the PluginHive app, you need to have the Carrier Calculated Shipping feature enabled in your Shopify store. This feature allows Shopify to fetch and display real-time shipping rates from carriers like Australia Post during checkout. To enable this feature, contact Shopify Support directly and request activation of Carrier Calculated Shipping for your store. Once enabled, the PluginHive app can show live carrier rates at checkout. Note that even without this feature enabled, PluginHive can still generate shipping labels and provide live tracking updates, but the shipping rates won’t appear during checkout until Carrier Calculated Shipping is active.

How can I enable signature or delivery confirmation for eParcel international shipments using the PluginHive app?

For eParcel shipments, signature confirmation at the product level is not supported (only FedEx and Aramex MyFastway support this feature). However, you can attempt to enable delivery confirmation by following these steps within the PluginHive app: 1. Navigate to the App Menu -> Settings -> Automation -> Setup. 2. Edit the eParcel automation rules. 3. Add the “Delivery Confirmation” action to these rules. 4. Save the changes. 5. Generate a new shipping label for an eParcel order to check if delivery confirmation is applied. Please note, this does not guarantee that signature or date will print on the label because of carrier limitations, but it enables delivery confirmation actions within the app workflow.

How can I ensure accurate label generation for orders integrating MyPost Business, MCSL-S, and EParcel accounts via PluginHive?

To ensure smooth label creation for multi-carrier and account setups like MyPost Business (MPB), Manifest Corporate Services Logistics – Shipping (MCSL-S), and EParcel through PluginHive: 1. Confirm all package weights and dimensions comply with each carrier’s requirements, particularly weight limits and decimal precision. 2. Validate all shipping addresses, including correct suburbs and postal codes, against carrier databases. 3. Keep your PluginHive app updated to the latest version to incorporate fixes and enhancements. 4. Monitor any carrier-specific error messages closely and act on them immediately. 5. For recurring errors, coordinate with PluginHive support by providing order samples and detailed error logs to facilitate rapid resolution.

How can I exclude heavier Australia Post services (e.g., 22kg Parcel Post) from my automation rules and ensure only up to 5kg services are selected?

You can control this by applying weight-based criteria in your automation rules. Specifically: 1. Set the Order Weight criteria in the automation rule to “<= 5 kg” for the Australia Post 5kg services. 2. Ensure only the Australia Post 5kg Parcel Post or Express Post services are selected in the automation rules for those orders. 3. Reconnect your MyPost Business account if needed to refresh the service availability. With this setup, only orders with weight up to 5 kg will trigger Australia Post 5kg services, effectively excluding heavier (e.g., 22kg) parcel options from being selected.

How can I find the estimated shipping timeframes for Australia Post for domestic and international shipments, including standard and express options?

PluginHive does not provide official shipping timeframes directly. For accurate and up-to-date delivery estimates for Australia Post domestic and international shipments, including both standard and express services: 1. Contact Australia Post customer service or visit their official website. 2. Request the estimated delivery timeframes for your specific shipping needs. 3. Use this information alongside your PluginHive app to inform customers about expected delivery windows. PluginHive focuses on label generation and order management but recommends relying on the carrier (Australia Post) for precise shipping schedules.

How can I generate MyPost Business Labels for AusPost branded flat rate packaging instead of getting labels marked as ‘OWN PACKAGING’ in the PluginHive app?

To generate MyPost Business Labels correctly for AusPost branded flat rate packaging, follow these steps: 1. Go to **App Settings** in the PluginHive app. 2. Navigate to **Shipping** > **Packaging** > **Select Box Packing**. 3. Click on **Add Box** and select **MyPost Business Box**. 4. Choose the specific satchels and boxes you will be using (the AusPost branded flat rate packaging). 5. Click **Save** to apply these settings. 6. You need to associate dimensions with your products to ensure correct packaging is used: – To add dimensions for each product individually: – Go to the **Products** section. – Select **All Products** and export the product list as a CSV file. – Add the dimension details for each product in the CSV file. – Import the updated CSV file back into the app. – To set a default dimension applicable to all products: – Go to **App Settings** > **Store** > **Other Details** and enter default dimensions there. By properly selecting the MyPost Business Boxes and associating product dimensions, the generated shipping labels will reflect the correct branded packaging instead of showing ‘OWN PACKAGING,’ avoiding potential extra charges.

How can I get a refund for charges related to the Australia Post app and Multi Carrier Shipping Labels app after uninstalling them?

Refund requests need to be reviewed by the PluginHive support team. Once you contact support with your refund request, they will verify your usage and payment history. If eligible, they will process the refund for recent transactions. In this case, the refund was confirmed and the recent transaction amounts were reimbursed. If you face similar issues, contact support to initiate the refund process.

How can I get help setting up the PH Multi Carrier Shipping Label app with my Australia Post API key?

To receive help with the setup, you can schedule a support call with the PluginHive team using their provided booking link. During the call, support specialists will guide you through connecting your Australia Post API, configuring your shipping automation rules—including express and standard services—and walk you through the app’s process flow to ensure everything works as intended. After the session, you can test the app and reach out if you encounter any further queries.

How can I get help with setting up my Australia Post and Aramex accounts in the PluginHive app?

After adding your Australia Post and Aramex accounts in the app, you can schedule a Zoom call with the PluginHive support team for personalized assistance with the onboarding and setup process. The support team provides a link to book a meeting at your convenience to walk you through the necessary configurations step-by-step.

How can I get the new Australia Post Extra Small Satchel size added to the PluginHive app’s packaging options?

The PluginHive team acknowledges the request and has prioritized development to include the Australia Post Extra Small Satchel in the app. Once implemented, this option will be available under Packaging Settings > Carrier Boxes. Currently, this change is in progress and will be deployed soon. Meanwhile, you can process orders using the Extra Small Satchel outside the app until the feature is live. After deployment, you will be able to enable the Extra Small Satchel in packaging settings to start processing orders with this option directly in the app.

How can I get the PluginHive Australia Post app to recognize my smaller product as using the ‘Extra Small Satchel’ option since it is not currently available?

Currently, the Extra Small Satchel is not available in the PluginHive Australia Post app. The team is working on enhancing the app to include this packaging option. While this update is in progress and may take some time, an alternative is available: you can use the PluginHive Multi Carrier Shipping Labels (MCSL) app, which already supports the Australia Post Extra Small Satchel. This app supports over 30 carriers including Australia Post and offers a 14-day free trial for you to test the feature. If you decide to switch, you can uninstall the Australia Post app to avoid paying for two apps simultaneously. Support for setting up the Multi Carrier app is available via Zoom calls upon request.

How can I handle label generation when multiple shipping services from third-party integrations (like Starshipit) are involved, but only PluginHive Australia Post services should be used?

To handle label generation when third-party shipping services are involved: 1. Confirm the range of shipping services offered in Shopify and through third-party integrations like Starshipit. 2. Identify which services should be processed by PluginHive (e.g., Australia Post Flat Rate Satchels). 3. Adjust Label Automation rules to explicitly include only the desired PluginHive services/products. 4. If a third-party shipping method appears in orders, decide if PluginHive needs to generate a label or if the third party handles it. 5. If unexpected services appear, ensure Shopify shipping settings reflect only the required services or adjust order shipping methods manually as needed. 6. Test by running order label creation and confirm correct carrier and service assignment. 7. Revert any erroneous shipping method changes on orders and contact PluginHive support if label assignment conflicts continue.

How can I integrate an eParcel account with the PluginHive app if I do not have the required details?

To integrate your eParcel account with the PluginHive app, follow these steps: 1. Obtain your eParcel account credentials and required API details from your eParcel account portal or support team. 2. Log in to the PluginHive app. 3. Navigate to the integration or carrier accounts section within the app settings. 4. Select or add eParcel as a carrier. 5. Enter your eParcel account details, such as account number, API key, username, password, or any other required fields as specified by eParcel integration instructions. 6. Save the configuration. 7. Test the connection to confirm the account is linked correctly. If you do not have the account credentials, contact eParcel support to obtain the necessary information before attempting integration. Once integrated, you can use PluginHive to process shipments via eParcel efficiently.

How can I manage Australia Post package weight restrictions using PluginHive to prevent packages over 22kg from being split incorrectly?

To align with Australia Post’s effective maximum package weight of around 22kg and ensure accurate rate calculation and package splitting in PluginHive, follow these steps: 1. Set the maximum box weight in your store’s packaging settings to 22kg. This setting applies globally to all carriers in PluginHive. 2. This forces the system to split orders exceeding 22kg into multiple packages, matching Australia Post’s restrictions. 3. By setting this limit, Australia Post rates and labels will be requested correctly for each package, preventing issues with overweight packages. 4. Note that this adjustment affects all couriers equally, as PluginHive currently does not support applying different package size limits or locking mechanisms per courier. Using this approach ensures packages do not exceed Australia Post weight limits and rates are calculated as expected.

How can I manage shipping pricing so that when a customer adds extra items to an order including a product with shipping included, the shipping cost to the customer reflects only the additional items, but Australia Post labels reflect the full combined weight?

To handle this scenario: 1. Assign the “shipping included” product to its own Shipping Profile with a Free Shipping rate or a rate that includes shipping cost. 2. Place all other products in a separate Shipping Profile that uses PluginHive to calculate shipping rates based on weight. 3. When multiple products from different profiles are in the cart, Shopify sums the shipping costs from each profile’s rates. Since the first product’s profile shows free shipping, only the additional items’ shipping costs are charged to the customer. 4. PluginHive generates a shipping label for Australia Post based on the total weight of all products in the order (including the free-shipping-included product), ensuring you pay the correct postage. 5. The customer sees the adjusted shipping cost (excluding shipping on the first product), and you can accurately ship the full order. This method ensures customers do not pay shipping fees twice and that shipping labels correspond to the total order weight you need to ship.

How can I obtain the delivery charges per zone per kilogram for Sendle and Australia Post when integrating with a new sales channel?

PluginHive’s app calculates Australia Post and Sendle shipping rates dynamically by fetching real-time rates directly from the carriers based on package details. To get a specific delivery charge chart per zone per kilogram for your account, you need to contact your carrier account representative or their customer support team. They can provide you with an official Rates Chart tailored to your account. PluginHive does not store fixed rate charts since rates can vary by account and change frequently. If you need further assistance with PluginHive integration or rate calculations, you can reach out to PluginHive support.

How can I offer a product with shipping included in its price so that customers are not charged for shipping on that product, but still have the correct shipping weight calculated for Australia Post labels?

You can achieve this by using Shopify’s Shipping Profiles combined with PluginHive’s rate calculation as follows: 1. Create a separate shipping profile specifically for the product you want to offer with “shipping included” (a no-shipping-charge product). 2. Within this shipping profile, set up the relevant shipping zones and create a Free Shipping rate (or a flat rate that incorporates shipping cost within the product price). 3. For all other products, keep them in a different shipping profile and use PluginHive’s app to calculate shipping rates normally. 4. When a customer orders only the product with shipping included, they will see a free or pre-included shipping rate. 5. When customers add other products alongside that product, shipping rates are calculated only on those additional products in Shopify’s checkout, but the PluginHive app generates Australia Post shipping labels based on the full order’s actual weight. 6. This approach allows you to charge customers a single, all-inclusive price for the “no shipping charge” product while still paying the correct postage through Australia Post for the entire order weight. Note: At checkout, Shopify shows a single shipping option, even when products belong to different profiles. The shipping label weight calculation will still consider the total order weight for accurate postage.

How can I optimize packaging settings to use Australia Post rates for orders over 22kg without wasting packaging capacity for other carriers that allow heavier packages?

Because packaging settings are universal and cannot be customized per carrier, the best practice is: 1. Define your largest box max weight as 22kg to ensure Australia Post shipping rates are calculated properly, allowing shipment splitting when total weight exceeds their limit. 2. Accept that this may limit the packaging efficiency for other carriers that allow heavier boxes (e.g., 25kg or above). 3. If you want to use the extra packaging capacity for carriers like Sendle or Aramex, a current limitation is that you can’t define different packaging rules per carrier in the app. 4. To address this limitation or explore alternate solutions tailored to your requirements, it is recommended to schedule a consultation call with PluginHive support where the team can assist in optimizing your packaging and shipping settings based on your specific business needs.

How can I prepare for a PluginHive support call regarding app configuration and Australia Post integration?

To prepare for a PluginHive support call, ensure the following: 1. Have your MyPost Business account details ready. 2. Use a system with a working microphone for effective communication. 3. Have permissions enabled to share your screen during the call if required. 4. Be available for the scheduled call time, as sessions are fixed to 30 minutes with limited flexibility. This preparation will help facilitate a smooth and efficient setup process.

How can I prevent Australia Post from being offered as a shipping option when a customer adds a 4 nozzle boom to their cart, since Australia Post will not ship parcels that are too long, and only Aramex should be available for this product?

PluginHive does not currently support creating automation rules in the app based on individual products. Therefore, it is not possible to directly restrict Australia Post shipping options specifically for the 4 nozzle boom product at checkout. However, there are two alternative approaches you can consider: 1. **Box Packing or Weight & Volume-Based Packing Method:** – Configure the product dimensions (length, width, height) for the 4 nozzle boom so that they exceed Australia Post’s parcel size limits. – Use box packing or weight & volume based packing in the shipping settings. This causes Australia Post rates not to be returned during rate calculation because the package exceeds their shipping criteria. 2. **Shipping Class Method:** – Assign a unique shipping class to the 4 nozzle boom product. – Set up shipping rules (if your platform supports it) to exclude Australia Post for that shipping class, showing only Aramex for that item. Note: Shipping classes should be used cautiously, ideally if you are shipping only this specific item, as incorrect setup can cause customers to leave checkout. PluginHive had previously advised against using shipping classes as the primary method unless as a last resort.

How can I prevent future discrepancies between the label service selected, PluginHive pricing, and Australia Post final charges?

1. Always enter and verify accurate parcel dimensions and weight before generating labels in PluginHive. 2. Avoid manual edits to package details unless you are certain they reflect actual parcel measurements. 3. Confirm the correct shipping service is selected corresponding to the parcel weight (e.g., Express Post 22kg for parcels over 5kg). 4. Cross-check the printed label details against the parcels prior to dispatch. 5. Establish a consistent packing and measuring process aligned with the data entered in PluginHive to minimize deviations at scan time by Australia Post.

How can I process shipments and book orders using the PluginHive app for Couriers Please and Australia Post after generating labels?

To process orders and book shipments through the PluginHive app: 1. Generate the shipping label in the app for the order. 2. After label generation, fulfill the order in your platform (e.g., Shopify). 3. Confirm the shipment booking within the app if required. Be careful not to cancel shipments accidentally in the app, as canceling will void the booking and require manual reprocessing. 4. Refer to the detailed setup and usage guide here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-multi-carrier-shipping-label-app/ 5. Follow the instructions for each carrier’s booking process, as they may differ slightly. 6. If you encounter issues where booking is not reflected or the shipment cannot be processed after label generation, check for product and order data correctness (e.g., dimensions, addresses). 7. Contact support if bookings fail persistently, providing order details for investigation. Proper adherence to these steps ensures successful label printing and shipment booking within the app.

How can I provide accurate shipping details and rate screenshots from the Australia Post portal to PluginHive support for troubleshooting shipping rate discrepancies?

To assist PluginHive support effectively: 1. Log into your MyPost Business account on the Australia Post portal. 2. Navigate to the shipment or order details page for the specific order experiencing rate issues. 3. Ensure the view includes complete shipping information: – From Address (e.g., “7 Lichfield Place, Parkinson, QLD, 4115”) – To Address (e.g., “1 The Parkway, Beaumont Hills, NSW, 2155”) – Package weight and dimensions (e.g., 1.35 kg, 34x26x13 cm) – Applied discounts or coupon codes – Displayed shipping rates after adjustments 4. Capture a full screenshot containing all these details clearly visible in a single view. 5. Share the screenshot with PluginHive support via the communication channel you use, referencing the affected order number. This comprehensive information allows support to cross-check data and assist in resolving discrepancies between your portal and the app.

How can I re-generate a shipping label with the correct package weight after accidentally generating it with incorrect mass in the MyPost Business Account app?

Once a label is generated within the app using the MyPost Business Account, it cannot be cancelled directly through the app. To re-generate the label with the correct package weight, follow these steps: 1. Log in to your MyPost Business portal on auspost.com.au. 2. Navigate to the Transactions section and request a refund for the incorrectly generated label. 3. After the refund is processed, you have two options to generate a new label: – Duplicate the original order in Shopify and create a new order using that duplicate to generate the label again through the app with the correct weight. – Alternatively, generate a new label outside of the app directly from the shipping provider’s portal. 4. If you need assistance after requesting the refund, you can contact support to clear the original order from the app so you can generate a new label.

How can I reconnect my Australia Post account in the Multi Carrier app to resolve connection or authentication errors?

To reconnect your Australia Post account and refresh its credentials in the Multi Carrier app, follow these steps: 1. Open the Multi Carrier app and go to **Settings** or **App Settings**. 2. Locate the Australia Post configuration under **Carriers** or **Shipping Accounts**. 3. Select the option to disconnect or log out from the existing Australia Post account connection. 4. Reconnect the account by signing in again using your Australia Post credentials or API information, making sure the account is active and correct. 5. Save the updated settings. 6. After reconnection, attempt to generate a shipping label to confirm the issue is resolved.

How can I reconnect my Australia Post account in the Multi Carrier app to troubleshoot label generation issues?

To reconnect your Australia Post account in the Multi Carrier app, follow these instructions: 1. Open the Multi Carrier app and go to the **Settings** or **App Settings** section. 2. Locate the section where Australia Post is configured, typically under **Carriers** or **Shipping Accounts**. 3. Choose the option to disconnect or log out from the existing Australia Post account connection. 4. Reconnect by signing in again with your Australia Post credentials or API keys, ensuring the account is active and correct. 5. Save the changes and try to generate a shipping label again. Reconnecting refreshes the connection and can resolve issues caused by expired tokens, outdated credentials, or communication errors between Australia Post and the app.

How can I remove my existing MyPost Business account and transfer all existing shipping rules and automations to a new Australia Post eParcel account for a seamless transition?

To transition from a MyPost Business account to a new Australia Post eParcel account and retain existing shipping rules and automations: 1. Inform PluginHive support of your intention to remove the MyPost Business account and migrate to your new eParcel account. 2. PluginHive support can assist in editing your app settings, shipping rules, and automations accordingly to ensure the existing setups continue to work seamlessly under the new account. 3. It is recommended to schedule a consultation or meeting with the support team for direct assistance on this migration.

How can I reprocess an order in PluginHive to clear Aus Post shipping failures caused by automation rule issues?

To reprocess an order and resolve shipping service assignment failures, follow these steps: 1. Open the specific order in the PluginHive app. 2. Change the order status to “Initial” to reset its processing state. 3. Proceed to “Prepare Shipment” to re-trigger shipment preparation with current automation rules. 4. Generate the shipping label again. This sequence forces the app to reapply the automation rules and carrier assignment logic based on the current settings, often resolving shipping failures related to automation mismatches.

How can I resolve errors from Australia Post and handle large and heavy shipments using PluginHive?

To address errors from Australia Post and manage large or heavy shipments in PluginHive, follow these guidelines: 1. Verify the shipment details entered in your system, ensuring dimensions, weight, and service level meet Australia Post’s requirements. 2. Adjust parcel dimensions and weight accurately, especially for large or heavy shipments, since Australia Post may have specific limitations or surcharges that must be accounted for. 3. Use the PluginHive interface to select the appropriate Australia Post service that supports large/heavy parcels, such as their heavy parcel or freight options. 4. If you encounter specific error codes or messages from Aus Post, consult PluginHive’s support resources or the help video provided by the PluginHive support team, which outlines common issues and their resolutions step-by-step. 5. Always update any shipment records after correction and attempt re-processing within PluginHive’s shipment generation module. 6. For persistent errors or complex heavy shipment handling, contacting PluginHive support with shipment details or screenshots is recommended for tailored assistance. Note: A support video was provided to the user to demonstrate these steps in detail and ensure proper handling of Australia Post shipment errors and large parcel configurations.

How can I resolve issues printing shipping labels after changing billing or payment methods in Australia Post?

To resolve shipping label printing failures after changing your payment method in Australia Post: 1. Verify that your Australia Post account remains active and that billing is set up correctly with the new payment method (e.g., a business credit account). 2. Ensure that the PluginHive app is connected to your active Australia Post account without errors. 3. Confirm there are no errors in the label data itself (e.g., address or product details) unrelated to payment methods. 4. If label printing still fails, review your account status in Australia Post and update billing if necessary. The removal of a personal card by itself does not disable the app as long as valid billing remains.

How can I resolve label alignment issues with Australia Post labels generated in the PluginHive Multicarrier app?

To resolve label alignment issues with Australia Post labels in the Multicarrier app, ensure your app is updated to the latest version where PluginHive has implemented label offset enhancements. These changes correct the alignment so labels print without cutoff. After updating, verify the label layout by printing a sample label and checking that the margins are correct. If you continue to experience issues, contact PluginHive support with specific order details to investigate further.

How can I resolve the ‘Authentication Failure’ error when connecting my Australia Post MyPost Business account using a charge account number?

To resolve the ‘Authentication Failure’ error when connecting your MyPost Business account with a charge account: 1. Ensure that you are entering the correct charge account number exactly as it appears on your official MyPost Business invoice. 2. Provide a screenshot or image clearly showing the charge account number and a copy of your MyPost Business invoice where the charge account number is printed. This helps support verify the correctness and authenticity of the details. 3. Share the provided documentation with the support team for verification. Once confirmed, they can reconnect your account with the charge account payment type on their end. 4. After support has reconnected your account, check to confirm that the integration is working without authentication errors. If issues persist, contact support with updated screenshots and invoice copies to assist further.

How can I resolve the issue of AUSPOST API returning an error due to product descriptions exceeding the 40-character limit for international labels?

The AUSPOST international shipping API restricts product description length to 40 characters. If the description exceeds this limit, label generation will fail. To resolve this: 1. Manually update the product descriptions in your store to ensure they do not exceed 40 characters. Navigate in the app to: Products -> All Products -> Select the desired product -> Customs section, and shorten the description accordingly. 2. For bulk updates, you can use a CSV import method to edit multiple product descriptions at once. Refer to the PluginHive CSV guide here: https://www.pluginhive.com/woocommerce-shopify-shipping-product-import-csv/ 3. After updating the descriptions: – Go to the affected order, then click Advanced -> Change Status to Initial – Re-select the order, then click Prepare Shipment – Select the order again and proceed to Generate Labels Following these steps will ensure your product descriptions comply with AUSPOST limits and allow successful international label generation.

How can I resolve the issue where Aus Post services are showing as failures in the PluginHive app due to automation rule mismatches?

Aus Post services may show as failures if your automation rules only cover international services, but the order requires domestic service matching. To resolve this: 1. Navigate to PluginHive app > Settings > Automation > Setup. 2. Edit the existing ‘Australia Post Business’ automation rule to include domestic service conditions that match your order criteria (e.g., domestic shipping zones, weight ranges). 3. After updating the rule, reprocess the affected order by changing its status in the app: a. Change the order status to “Initial.” b. Then proceed to “Prepare Shipment.” c. Finally, generate the shipping label again. Alternatively, you can manually change the carrier service on the order via the app to a correct Aus Post domestic service (Advanced > Change Carrier/Service) and then generate the label. These steps will clear errors and enable proper shipment processing.

How can I resolve the label failure error “45008–No payment instruments are set up for customer” after updating my Australia Post account to a credit account in the Multi Carrier app?

To fix the label failure related to the payment instrument not being set up for your Australia Post credit account, follow these steps: 1. Ensure you have your Australia Post Charge Account Number ready. 2. In the Multi Carrier app, go to **App Settings**. 3. Navigate to **Carriers** and select **MyPost Business**. 4. Under the **Payment Method** section, choose **Charge Account** as the payment option. 5. Enter your Australia Post Charge Account Number in the designated field. 6. Click **Connect** and then **Save** the settings. 7. After saving, attempt to reprocess the order and generate the shipping label again. This setup should correctly link your credit account to the app, resolving the “No payment instruments” error and enabling successful label generation.

How can I select which Australia Post shipping services appear at checkout and prevent unwanted service types such as international options?

To choose specific Australia Post services to show at checkout: 1. Open the PH MultiCarrier Shipping Label App and go to App Settings -> Shipping Rates -> Rate Automation. 2. Find and select the Australia Post automation rule you want to edit. 3. Under “Action Details” or equivalent section, you will see a list of available Australia Post shipping services. 4. Select only the services you want to offer (e.g., exclude international shipping if not desired). 5. Save and update the rule. This controls which Australia Post services customers see during checkout, ensuring the correct shipping options are offered.

How can I set box sizes for AusPost in the PluginHive app to ensure accurate shipping costs?

To set or update box sizes for AusPost and ensure shipping costs are accurate, follow these steps: 1. Log in to the PluginHive app. 2. Navigate to **Settings** > **Shipping** > **Packaging**. 3. Add or update the box dimensions and weight according to your packaging options. 4. Save the changes to apply the updated box sizes. This configuration allows the app to calculate shipping rates based on the specified packaging. For more detailed guidance, you can refer to the knowledge base article here: https://www.pluginhive.com/knowledge-base/packing-methods-shopify-multi-carrier-shipping-label-app/ If further assistance is needed, you can schedule a support call using the appointment link provided by the support team.

How can I set Sendle as the default free shipping option so that it appears first before Australia Post when both options are available?

Currently, PluginHive’s shipping automation rules do not directly allow setting a default shipping method display order. To prioritize Sendle as the default free shipping option before Australia Post, check the following approach: 1. Review your rate automation rules to ensure Sendle rates are correctly configured as free for qualifying orders. 2. If the app does not provide a setting to reorder shipping methods in the checkout display, consider adjusting the setup so that Sendle’s shipping method rate appears before Australia Post in the backend, if possible (some platforms allow sorting shipping methods by name or priority). 3. If no sorting option exists within PluginHive or your e-commerce platform, contact PluginHive support or refer to platform-specific checkout customization options to reorder the shipping methods list. 4. As an immediate alternative, customize the shipping method names (e.g., prepend “1 – Sendle Free Shipping”) to influence display order, if your platform sorts methods alphabetically. 5. Confirm the display order by testing the checkout with both shipping options enabled. Note: Discussing or confirming a Zoom call is outside the scope of FAQ; users seeking direct support can schedule assistance with PluginHive support.

How can I set up automation rules to assign international parcels to E-parcel and domestic parcels to Aus Post Business in PluginHive after adding the merchant token?

To set up automation rules for assigning carriers based on parcel type in PluginHive, follow these steps: 1. Log in to your PluginHive dashboard. 2. Navigate to the Automation Rules section under your store settings. 3. Add a new automation rule to assign international parcels to E-parcel by specifying the shipment destination countries or regions as international. 4. Create another rule to assign domestic parcels to Aus Post Business by defining shipments destined within Australia. 5. Ensure the merchant token is correctly added and linked to these rules to authenticate carrier access. 6. Save and test the rules by creating sample shipments to verify automation works as expected. If you need step-by-step assistance during setup, contacting PluginHive support for a guided session is recommended.

How can I set up rules in PluginHive to assign specific Australia Post Satchel shipping services for $0 orders based on whether the shipping method is “Free Shipping” or blank?

To configure rules for $0 orders with PluginHive that assign Australia Post Satchel services based on the shipping method: 1. Create two separate Label Automation rules with Order Price = $0 and Zone = Australia. 2. Rule 1: For orders where Shipping Method = “Free Shipping”, assign My Post Business – Flat Rate Satchels (Sml, Med, Lrg, Extra Lrg) Express service only. 3. Rule 2: For orders where Shipping Method is blank, assign My Post Business – Flat Rate Satchels (Sml, Med, Lrg, Extra Lrg) Standard service only. 4. Ensure that each rule only includes the relevant products (Express or Standard satchels) and is exclusive to those shipping methods. 5. Test with orders having $0 value and verify that only the correct satchel type (Express or Standard) is assigned per the shipping method. 6. If the rule with “Free Shipping” is pulling both express and standard rates, check to disable any conflicting rules (e.g., disable the “Free Standard Shipping” rule) so only the Express services show for that scenario. 7. Monitor and adjust the rules as needed for accuracy. This setup ensures: – Orders with “Free Shipping” use express satchels exclusively. – $0 orders without shipping method use standard satchels automatically.

How can I set up shipping automation rules so that Australia Post is used only for books while other carriers apply for different product categories?

To set up automation rules with these requirements: 1. Create a shipping class named “Books” and assign all book products to this class. Other products should be in separate classes or default. 2. Within the PluginHive app, create automation rules as follows: – For shipping class “Books,” set flat rates for Australia Post services (e.g., Untracked $3+ per book and Tracked $8+ per book). – For other shipping classes or products, enable Australia Post’s other services and Couriers Please options as needed. – Define rules for mixed carts (books + other items) to show combined or specific services like Express Post and Couriers Please services. 3. Ensure the rules consider minimum price thresholds and per-item additional charges. 4. Input exact dimensions for all products to enable accurate rate fetching. 5. Test the checkout thoroughly to confirm only the desired carriers and rates are displayed per the product(s) in the cart.

How can I set up shipping rules in PluginHive to use MyPost Business for domestic shipments and FedEx for international shipments?

To configure shipping rules for using MyPost Business domestically and FedEx internationally within PluginHive: 1. Remove international shipping services from MyPost Business shipping rules to restrict it to domestic shipments only. 2. Enable and configure FedEx services specifically for international shipping destinations. 3. This separation ensures that MyPost Business rates appear only for domestic addresses, while FedEx handles international shipments. 4. If you want MyPost Business to deliver internationally as well, you can request to add international services back to its shipping rules. 5. It is recommended to review packaging requirements for each carrier as these might vary and affect shipment eligibility. 6. For assistance with setting or modifying these rules, scheduling a call with PluginHive support can provide step-by-step guidance.

How can I set up signature on delivery by default for international deliveries using Australia Post, and charge customers for this service on top of the displayed shipping rate?

To add signature on delivery by default for international shipments with Australia Post and include this cost for customers at checkout, follow these steps: 1. Go to the app and navigate to **App Settings** -> **Shipping Rates** -> **Rate Automation**. 2. Edit the existing automation rule that applies to domestic shipments: – Add a criteria: **Zone Equal To Australia**. This limits this rule to Australian domestic shipments. 3. Create a new automation rule for international shipments: – Add criteria: **Zone Not Equal To Australia** (applies to all international zones). – In **Action Details**, add an additional action: **Add Delivery Confirmation** (this represents the signature requirement). 4. This setup will automatically add signature confirmation and include its cost in the international shipping rates shown at checkout. 5. To ensure the signature service is also added to the generated international shipping labels, replicate the same rules under **App Settings** -> **Automation** -> **Setup**. This process ensures signature on delivery is included by default for international shipments and the additional charge is reflected in the shipping cost presented to customers.

How can I switch between FedEx and MyPost Business shipping services for international orders in PluginHive?

Switching between FedEx and MyPost Business shipping services for international shipping is managed through the package selection process in PluginHive: 1. In the PluginHive app’s packaging section, multiple packaging options (e.g., Australia Post boxes/satchels and FedEx boxes) are enabled. 2. Based on product weight and dimensions, a suitable package is automatically selected for order fulfillment. The shipping services available correspond to the selected package type. 3. To switch services, manually edit the package assigned to the order by selecting the desired box or satchel that maps to the intended carrier (FedEx or MyPost Business). 4. Once you update the package, only the shipping services from the carrier linked to that package will appear for selection. This approach allows you to control which carrier’s services appear by choosing the appropriate packaging option for each order.

How can I switch or change the courier company within the PH Multi Carrier Shipping Label app, since I currently only see Australia Post options?

To get help with app setup including changing courier companies, PluginHive offers onboarding support via Zoom calls. You can book a session through their appointment link provided by support. This live assistance will guide you step-by-step on how to enable and switch between different courier carriers within the app settings.

How can I troubleshoot if Australia Post shipping rates are not showing after making changes such as renaming the carrier?

Follow these steps: 1. Log into your PluginHive dashboard and go to the Australia Post account settings. 2. Verify that the carrier account you are using is active and connected correctly. 3. Check that the Rate Automation rules for this account are enabled; renaming the carrier (e.g., adding “(Incl. GST)”) may disable or break automation rules. 4. If the rules are disabled, enable them and save the settings. 5. Test on your Checkout page with a dummy order to confirm rates are visible. 6. If you have multiple automation rule screens (like rate automation rules and automation setup), ensure all relevant automation configurations are activated. 7. If issues persist, document your current settings and reach out to support for further assistance.

How can I troubleshoot ongoing label generation failures despite having funds in the MyPost Business account?

If label generation continues to fail with the STORED_PAYMENT error even though funds are confirmed: 1. Confirm whether you have an Australia Post Charge Account. 2. If yes, provide your Charge Account Number to PluginHive support for further investigation from their side. 3. If you do not have a Charge Account, contact Australia Post directly to resolve any issues related to account payments or permissions. 4. Share any error logs or XML request-response files with Australia Post to help diagnose the problem.

How can I update my stored payment method for Australia Post in PluginHive?

To update your stored payment method for Australia Post in PluginHive, follow these steps: 1. If you want to update the payment details associated with your Australia Post account itself (such as credit card or billing information), you need to do that directly in your Australia Post account via their website, as PluginHive does not manage Australia Post payment details. 2. If you want to change the payment method used within the PluginHive app from Stored Payment to Charge Account, do the following: – Open the PluginHive app. – Navigate to **App Settings**. – Select **Carriers**. – Click on **MyPost Business**. – Change the payment method from Stored Payment to Charge Account as needed. This will update your payment method for shipment billing within the app. For any other payment updates, manage them through your official Australia Post account.

How can I update the Rate Automation rules to offer TNT Couriers shipping only for products above 5kg, and set Australia Post rates for products between 0.5kg and 5kg?

To update the Rate Automation rules to apply TNT Couriers shipping for products over 5kg (from 5.1kg and above) and Australia Post shipping for products between 0.5kg and 5kg, follow these steps: 1. Access your PluginHive dashboard and navigate to the Rate Automation or Shipping Rules section. 2. Create or edit the existing rule for TNT Couriers to set the minimum product weight condition to 5.1kg, ensuring it applies only for products heavier than this threshold. 3. Ensure there is a separate rule for Australia Post shipping that covers the weight range from 0.5kg up to 5kg. This will restrict Australia Post rates to this weight band. 4. Save the updated rules and test by simulating product shipments within these weight ranges to verify that the correct carrier rates appear. 5. If you have access to tutorial videos or documentation provided (such as the setup video shared by PluginHive support), review them closely to avoid configuration errors. By following these guidelines, you ensure shipping rates are correctly automated based on product weight thresholds for the two carriers.

How can I use Box Packing or Weight and Volume based packing in PluginHive to prevent Australia Post shipping rates for certain oversized products?

To use Box Packing or Weight and Volume based packing to exclude Australia Post rates for oversized items: 1. Access PluginHive’s shipping settings in your e-commerce admin panel. 2. Select either the “Box Packing” method or the “Weight & Volume based packing” method depending on your preference and product dimensions. 3. Enter accurate product dimensions (length, width, height) and weight for the oversized product (e.g., the 4 nozzle boom). 4. Configure your packaging boxes if using box packing, ensuring that the oversized product cannot fit into the standard box sizes accepted by Australia Post. 5. Save the settings and test checkout rates to confirm Australia Post rates do not appear when the oversized product is in the cart. This method works because the calculated parcel size or weight exceeds Australia Post’s shipping limits, automatically preventing rate display for that carrier.

How can I verify if Australia Post is successfully connected to the PH MultiCarrier Shipping Label App and remove duplicate Australia Post carriers from the settings?

To verify Australia Post integration and remove any duplicate carriers: 1. Navigate to the Carrier Settings in the PH MultiCarrier Shipping Label App. 2. Check the list of connected carriers and ensure only one Australia Post account is listed. If duplicates appear, remove the extra account(s). 3. The integration is successful if Australia Post appears properly connected without duplicates. 4. Additionally, you can set weight-based shipping rules (e.g., for 0.5kg to 20kg) under Rate Automation to control when Australia Post calculated shipping appears. If you cannot check yourself, request support to verify and fix duplicates, as they can remove the duplicate account and confirm integration status.

How can I verify if the digital signature and shipping date feature is available on PluginHive’s platform using the eParcel API?

To verify if PluginHive supports including digital signatures and automatic shipping dates via the eParcel API, follow these steps: 1. Request confirmation from PluginHive support or technical team about the existence and enablement of the signature feature within their API integration. 2. Provide them with sample API request payloads demonstrating how a digital signature is included. 3. Ask if this feature can be activated or implemented in your account or the PluginHive platform generally. 4. If confirmed unavailable, consider alternative solutions such as manual signing or switching to shipping services that support signature printing. No direct user-side configuration is currently possible within PluginHive to add digital signature data to the eParcel international shipment API requests.

How can I verify if the PluginHive app enhancement for Australia Post cubic weight handling is working?

To verify the enhancement is working: 1. Ensure your PluginHive app is updated to the latest version containing this fix. 2. Create shipping labels for products where the actual weight is less than 5 kg but the cubic weight exceeds 5 kg (e.g., 7.2 kg). 3. Check if the label creation completes successfully without the “B30 unavailable” error. 4. Confirm that the rate and service selected reflect the cubic weight considerations. If issues persist, contact support or schedule a Zoom call with PluginHive for a demonstration and further assistance.

How can I verify that my Australia Post eParcel account configuration and automation rules are correctly set up in the Multi-Carrier app?

To verify your Australia Post eParcel account setup and automation rules: 1. Access your Multi-Carrier app settings and confirm your eParcel account information is accurately entered. 2. Check the automation rules section to ensure you have rules configured for both checkout shipping rates and label generation specific to eParcel. 3. Perform an actual order processing test to confirm that shipping rates are fetched correctly and labels can be generated without errors. 4. If you encounter any problems or the system is not functioning as expected, share specific details or error messages with support for further investigation.

How can I verify that shipping labels generated with the new Australia Post Extra Small Satchel are correct and accepted by Australia Post?

PluginHive recommends the following verification steps: 1. After generating shipping labels with Extra Small Satchel selected, share the XML files and label PDFs with the Australia Post support team for confirmation. 2. Confirm with Australia Post that the labels, services, and scanned codes are accepted and valid for shipment. 3. Once confirmed, update your automation rules accordingly and continue processing shipments confidently. 4. For any discrepancies or technical issues, consult PluginHive support to assist with troubleshooting label generation and automation setup.

How can we add a custom field like ‘Delivery Instructions’ on the checkout page and map it to Australia MyPost carrier information?

Currently, PluginHive does not support direct mapping of custom checkout fields, such as ‘Delivery Instructions,’ to carrier information like Australia MyPost. The app does not have any option to link or transfer custom checkout field data to the shipping carrier system. If you want to explore possibilities, share an order number where the custom field was used so support can investigate further, but as of now, there is no built-in feature for this mapping.

How do I add custom box sizes in the PluginHive MultiCarrier Shipping Label app for Australia Post? Do I need to add these custom boxes through Shopify or within the app?

You need to add custom box sizes directly within the PluginHive app, not through Shopify. To add custom boxes, follow these steps: 1. Open the PluginHive app and navigate to **Settings**. 2. Go to **Shipping** > **Packaging**. 3. Find the **Box Packing Method** section and select **Add Box**. 4. Choose **Add Custom Box**. 5. Enter the desired box dimensions (length, width, height), package empty weight, and the maximum allowed weight for the box. 6. Save the custom box configuration. The app will then pack items into these custom boxes based on the product weight and volume relative to the box specifications.

How do I configure Australia Post calculated shipping to only be generated for orders with a total weight between 0.5kg and 20kg?

To set Australia Post shipping rates for a specific weight range: 1. Go to the PH MultiCarrier Shipping Label App dashboard. 2. Navigate to Setup Automation or Rate Automation rules for Australia Post. 3. Edit the Australia Post rate rule to include a weight condition specifying a minimum of 0.5kg and a maximum of 20kg. 4. Save and update the rule. With this setup, Australia Post calculated shipping will only display for orders with total weight within this range. Orders outside this range will not show Australia Post rates.

How do I configure automation rules to handle the new Australia Post Extra Small Satchel and ensure correct service selection?

Following app updates, the Australia Post services have been simplified to two key shipping options: Parcel Post (Standard) and Express Post (Express). The app automatically detects the appropriate package size (including the Extra Small Satchel) and selects the correct service variant. To configure automation rules correctly: 1. Reconnect your Australia Post (MyPost Business) account to refresh the available services list. 2. Update your automation rules by selecting only two services: “Parcel Post” for standard shipping and “Express Post” for express shipping. 3. Set weight or other criteria as needed (e.g., use Order Weight <= 5 kg for selecting the Parcel Post 5kg service). 4. Test with sample orders selecting the Extra Small Satchel packaging to ensure labels generate correctly and services apply as expected. This approach eliminates the need to select package-specific services manually, streamlining rule setup and order processing.

How do I confirm that my PluginHive Australia Post shipping label automation is working correctly?

After completing API connection and automation rules setup: 1. Place test orders through your Shopify store using all configured shipping options (express, standard, etc.). 2. Confirm that each order automatically selects the correct Australia Post shipping service per your mapping rules. 3. Verify that the shipping labels generate correctly, match the selected service, and are available in the app dashboard. 4. Check the order summary and label batch sections for any errors or failures. 5. If any issues arise, recheck automation rules configuration or reach out to PluginHive support for troubleshooting. This method ensures your shipping automation is functioning as intended before going fully live.

How do I ensure automation rules work to map domestic Standard and Express services with the corresponding Australia Post services?

The PluginHive app supports automation rules that map your Shopify shipping service names (Standard, Express) to the Australia Post domestic services. Once this mapping is configured with collaborator access, all future orders will automatically have the correct Australia Post service assigned based on the customer’s shipping selection (Standard or Express). This configuration helps streamline label generation and shipping accuracy. If you need this setup, provide collaborator access to your store so the PluginHive team can complete the mapping for you.

How do I find out if I have an Australia Post Charge Account to use with PluginHive?

To verify whether you have an Australia Post Charge Account: 1. Check your records or communications from Australia Post — a Charge Account will have a designated **Charge Account Number** used for billing. 2. Alternatively, log in to your account at **auspost.com.au** and look under account settings or billing information for any Charge Account details. 3. If uncertain, contact Australia Post customer service directly and ask if there is an active Charge Account linked to your business/shop. If you do not have a Charge Account, you can continue to use a **stored payment method** (credit/debit card) in the PluginHive app for label purchases.

How do I get Auspost to show live international shipping rates at checkout?

To enable live international shipping rates from Auspost at checkout, ensure the following steps are completed: 1. Verify that the Rate Automation rules for Auspost (MyPost Business) and TNT AU are enabled in the PluginHive app settings. Disabled automation rules prevent live rates from showing. 2. Confirm that the PluginHive app’s shipping rates are added to your store’s Shipping Profile. If the app rates are removed from the Shipping Profile, live rates will not appear at checkout. 3. After enabling automation rules and adding the app rates to your store’s Shipping Profile, test the checkout to confirm live shipping rates appear correctly.

How do I get the API Password for my Australia Post account to configure it in the PluginHive app?

To obtain the API Password for your Australia Post account and configure it within the PluginHive app, you need to have a MyPost Business account set up. The PluginHive support team recommends scheduling a personalized support session (via call or screen share) to guide you through the configuration process. You can book a convenient slot using the provided appointment booking link or respond to PluginHive support to arrange a call. During the session, support will assist you with retrieving your API credentials and completing the setup.

How do I integrate Australia Post international shipping rates to show at checkout for international addresses?

To integrate Australia Post international shipping rates, create a Rate Automation Rule specifically for international shipments by selecting only the international Australia Post services. Follow these steps: 1. Navigate to the app settings: App Settings -> Shipping Rates -> Rate Automation. 2. Click on “Add Rule.” 3. Configure the rule by selecting only the international shipping services you want to offer. 4. Save the rule. 5. Perform test transactions using international shipping addresses to verify that the correct rates appear at checkout.

How do I integrate my MyPost Business and Aramex MyFastway accounts with the PluginHive Multi Carrier Shipping Label (MCSL) app?

To integrate your MyPost Business and Aramex MyFastway accounts with the Multi Carrier Shipping Label app: 1. Log in to your PluginHive Multi Carrier app dashboard. 2. Navigate to the account setup or carrier integration section. 3. Select the options for MyPost Business and Aramex MyFastway accounts as indicated in the app interface. 4. Follow the prompts to enter your carrier account credentials and authorize the connection. 5. If you need further assistance, PluginHive offers Zoom call support to guide you through the setup process. You can book a slot through the provided PluginHive appointments link.

How do I link our Australia Post credit account details to the app?

To link your Australia Post credit account details to the PluginHive app, first ensure your Australia Post account is connected within the app’s shipping carrier settings. If you need to update or modify bank or credit account details associated with your Australia Post account, this must be done directly through Australia Post’s own support or customer service channels, as such financial information integration is managed externally. For any issues regarding account linkage within the app interface, verify your account connection status in the app settings and contact PluginHive support if further assistance is needed.

How do I reconnect my Australia Post account in PluginHive to resolve configuration errors?

To reconnect your Australia Post account: 1. Navigate to App Settings -> Carriers. 2. Locate Australia Post and disconnect the existing connection if necessary. 3. Reconnect by providing the required API credentials or account details. 4. Save the settings. 5. After reconnecting, update your Rate Automation rules to use the newly connected Australia Post account. 6. Test shipping rates in checkout to confirm successful reconnection and rate retrieval.

How do I reconnect my Australia Post MyPost Business account in the PluginHive app to update shipping services and packaging options?

To reconnect your account: 1. Navigate to the shipping settings or carrier accounts section within the PluginHive app. 2. Remove or disconnect the existing Australia Post MyPost Business account connection if needed. 3. Re-authenticate your Australia Post MyPost Business account by entering credentials and authorizing access. 4. Upon successful reconnection, the app will refresh the services and packaging options, including any newly added sizes like the Extra Small Satchel. 5. Update your automation rules accordingly and test order processing. If you require assistance during reconnection, PluginHive support offers guided help or can perform the reconnection on your behalf with permission.

How do I set up and onboard my Australia Post eParcel account in the PluginHive Multi-Carrier app?

To connect your Australia Post eParcel account in the Multi-Carrier app, follow these steps: 1. Gather your Australia Post account number, API Key, and API Password. 2. In the Multi-Carrier app, navigate to **App Settings** → **Add Carriers**. 3. Select **Australia Post** from the list of supported carriers. 4. Enter your account details (account number, API Key, and API Password) into the provided fields. 5. Save or add the account to complete the integration. Once done, your Australia Post eParcel account will be connected, enabling shipping rate automation and label generation through the app.

How do I set up international shipping with FedEx, TNT, and Australia Post using PluginHive?

To enable international shipping rates for FedEx, TNT, and Australia Post through PluginHive, follow these steps: 1. **Obtain Carrier Accounts:** Ensure you have active accounts with FedEx and Australia Post (and TNT if needed). You will need your account numbers and billing details. 2. **Connect Accounts in PluginHive App:** – Log in to the PluginHive dashboard on your store. – Navigate to the shipping carriers setup section. – Add your FedEx and Australia Post account details by entering the account number, billing information, and any required API credentials. 3. **Configure Available Shipping Destinations:** – In your Shopify admin, configure your store to support international shipping by adding countries in **Shopify Markets** or your shipping settings. – Ensure that multiple countries are enabled as shipping destinations so that customers can select their country during checkout. 4. **Verify Checkout Settings:** – Confirm that the checkout page allows customers to enter shipping addresses outside Australia. – This is crucial because the PluginHive app fetches shipping rates based on the selected shipping address during checkout. 5. **Test International Shipping:** – Place test orders selecting various international countries to ensure rates from FedEx, TNT, and Australia Post display correctly. If you need assistance with adding countries or checkout configuration, you may contact Shopify support directly, as PluginHive focuses on shipping rate integrations.

How do I switch my MyPost Business account payment type from stored payment to a charge account within PluginHive?

To switch your MyPost Business account payment method from stored payment to a charge account: 1. Obtain your official charge account number printed on your MyPost Business invoice. 2. Log in to your PluginHive integration settings where your MyPost Business account is connected. 3. Enter the charge account number in the payment method section designated for charge accounts. 4. If integration fails, collect a screenshot of the entered charge account number and a copy of the invoice showing the number. 5. Share these documents with PluginHive support for verification. They will validate and reconnect your account using the charge account payment method. 6. After confirmation from support that the account is reconnected, verify the connection is working properly by performing test operations or checking integration status. This process requires collaboration with support to confirm and authenticate the new payment credentials securely.

How do I troubleshoot and fix the “The API key and password this request cannot be used to transact on the charge account” error when generating Australia Post shipping labels?

To resolve this error: 1. Confirm that the merchant token linked to your Australia Post MyPost Business account in the Multi Carrier app is active and valid. 2. If you have recently changed your merchant token, update the Multi Carrier app settings with the new token details. 3. Disconnect the current Australia Post account connection from the app and reconnect using the updated merchant token. 4. After reconnecting, attempt to generate shipping labels again. 5. If the problem persists, contact PluginHive support with your account details and error message for further assistance.

How do I validate my locations through the Australia Post API using the PluginHive app?

To validate addresses through the Australia Post API in the PluginHive app, ensure that the suburb, state, and postal code are entered correctly. If you can display calculated shipping rates and successfully generate shipping labels for an address, that address is considered valid. This method applies to validating other addresses as well. No additional API validation steps are required within the app beyond correct address entry. If you need assistance, you can contact the support team for help.

How do product dimensions affect Australia Post shipping rates not showing at checkout, and how can it be fixed?

Australia Post rates may fail to display at checkout if product dimensions are missing or less than the minimum accepted by Australia Post (generally 5 cm on any dimension). To fix this: 1. Ensure all products, especially those assigned to the Australia Post shipping class (e.g., Books), have accurate length, width, and height values entered in the product setup. 2. Add or update these dimensions in your product catalog or Shopify product details. 3. After updating dimensions, refresh or re-import products into the PluginHive app to sync this data. 4. Test the checkout again to confirm that Australia Post shipping options now appear. Without valid dimensions, the plugin cannot fetch valid rates from Australia Post, causing the rates not to show.

How does PluginHive handle Australia Post label generation when the cubic weight exceeds the B30 service limit?

PluginHive has introduced an enhancement whereby the app calculates the shipping rates and generates labels considering the cubic weight instead of only the actual weight. If the cubic weight exceeds the B30 maximum limit (5 kg), the app automatically selects a suitable Australia Post service that supports the higher weight. This resolves prior issues where label creation would fail with errors indicating the B30 service is unavailable. This logic allows successful label and rate generation for shipments where the cubic weight is high, improving accuracy and reliability for Australia Post shipping.

How does PluginHive handle the automation of Australia Post shipping services and label generation for Shopify stores?

PluginHive offers the “PH Multi Carrier Shipping Label” app, which enables automation of shipping methods by mapping Shopify checkout shipping options to Australia Post services. The app supports setting automation rules where you can: – Install the app from the Shopify App Store. – Connect your Australia Post API key securely in the app. – Create automation rules mapping your Shopify shipping methods (e.g., express, standard) to corresponding Australia Post shipping services. – Save rules and test label generation through test orders to ensure correct shipping method selection and label creation without manual intervention. This automation streamlines fulfillment by generating labels automatically per your configured shipping options. PluginHive support can provide setup assistance and help optimize your automation rules.

How does the new streamlined Australia Post service selection work, and how can I be sure the correct package rates are applied?

The app no longer lists individual Australia Post services for every satchel or box size. Instead, there are two streamlined services: Parcel Post and Express Post. When you select the package size (e.g., Extra Small Satchel), the app automatically maps this to the correct service variant and fetches the corresponding rates. Key points: – You select only Parcel Post or Express Post in your automation rules or manual label creation. – The app handles selecting the correct package type internally based on your package selection. – You do not need to manage multiple service options for each packaging type manually. To verify this setup works: place test orders with the Extra Small Satchel selected and confirm labels generate accurately with correct service and rates.

How does the PH MultiCarrier Shipping app handle orders with multiple products of different weights and sizes when using Australia Post?

The app calculates the optimal packaging by selecting one or more enabled Australia Post boxes or satchels based on the combined weights and dimensions of the products in the order. It automatically chooses the appropriate box or combination of boxes to accommodate the items and prices the shipping accordingly, ensuring accurate shipping rates are applied for the shipment configuration.

How does the sample API request for creating a shipment with digital signature look like for eParcel shipments?

A sample shipment creation API request that includes digital signature data typically contains detailed shipment references, sender and receiver addresses, item details, and metadata fields like “international_parcel_sender_name” representing the signature. While exact field names may vary, here is a general structure: “`json { “shipments”: [ { “shipment_reference”: “My second shipment ref”, “customer_reference_1”: “cb1234”, “customer_reference_2”: “cb2345”, “from”: { “name”: “Carl Block”, “lines”: [“111 Bourke St”], “suburb”: “Melbourne”, “postcode”: “3000”, “state”: “VIC” }, “to”: { “name”: “Blocked Carl”, “business_name”: “In debt”, “lines”: [“18 Jevington Gdns”], “suburb”: “Eastbourne”, “state”: “Sussex”, “country”: “GB”, “postcode”: “BN21 4HN”, “phone”: “0356567567”, “email”: “[email protected]”, “delivery_instructions”: “please leave behind shed” }, “items”: [ { “international_parcel_sender_name”: “J.Smith”, “length”: “10”, “height”: “10”, “width”: “10”, “weight”: “1”, “item_reference”: “blocked”, “product_id”: “PTI8”, “commercial_value”: true, “classification_type”: “OTHER”, “description_of_other”: “A pair of shoes”, “item_contents”: [ { “description”: “Some stuff”, “quantity”: 1, “value”: 1.23, “tariff_code”: 123456, “country_of_origin”: “AU”, “weight”: 0.34 } ] } ] } ] } “` If PluginHive implemented support for the “international_parcel_sender_name” or similar signature fields in their API payload, this would allow sending signature data which populates the shipping date automatically. Currently, this is not enabled by PluginHive. These FAQs collectively clarify the current state of digital signature and date printing support for international eParcel shipments through PluginHive, steps for verifying capabilities, and practical alternatives for users.

How should I configure packing settings to use Australia Post satchels effectively?

For Australia Post satchels, avoid using volume- and weight-based packing methods as they cause the system to default to custom boxes. Instead: 1. Use dimensional packing where your products’ dimensions are precisely entered and updated. 2. Ensure each product’s shipping dimensions fit within the predefined Australia Post satchel sizes. 3. Update product dimensions individually or in bulk through the app. This approach ensures that the packing algorithm can accurately select Australia Post satchels for checkout and provide correct shipping rates.

How should I set up Australia Post flat rate satchels in PluginHive to ensure they are selected correctly for shipping?

Australia Post flat rate satchels come with default dimensions, including a very low default height (often 1 cm) in the app. Since the app matches products against fixed box dimensions, this height setting can cause satchels not to be selected when product heights exceed it. To properly configure Australia Post satchels for use in the app: 1. Manually increase the height dimension of the satchel to accommodate typical product heights you ship within that satchel size. 2. Alternatively, if possible, adjust your product height dimensions to fit within the default satchel height (less practical). 3. Make sure the width and length dimensions of the satchel are also set correctly as per the official satchel sizes. 4. Test the configuration by running sample transactions to verify that the satchel is selected. Since the app uses strict dimensional checks without rotating products or dynamically adjusting box dimensions, correct setup depends on matching these fixed sizes to your actual items. This setup ensures that the app selects satchels when products fit within their dimensions.

How should I verify and handle discrepancies between expected shipping charges in PluginHive and the final charges from Australia Post?

1. Confirm that the package details (dimensions and weight) entered in PluginHive match the actual parcel sent; inconsistencies often cause charge variances. 2. Review whether the correct shipping service is selected in PluginHive (e.g., Express Post 22kg vs. Express Post 5kg), especially for parcels over certain weight thresholds. 3. If there is a discrepancy between the label printed and the charge applied by Australia Post, reach out to Australia Post with the order details. 4. PluginHive provides the Request Response XMLs related to your order, which you can forward to Australia Post for troubleshooting the invoicing or service classification issues. 5. Optionally, share any Australia Post contact information with PluginHive so the support team can assist in liaising directly with the carrier.

I encountered an error “NO_CONTRACT_PRICING_AVAILABLE_FOR_SHIPMENT” when trying to generate a shipping label via Australia Post in the PluginHive app. How do I resolve this?

This error indicates that your Australia Post contract does not provide pricing or product availability for the shipment request. Steps to resolve: 1. Contact the Australia Post support team directly to address the contract or pricing issue. 2. Provide them with the Request Response XML files related to the shipment, which outline the details of the request causing the error. 3. Confirm that your contract supports the requested shipping products and services. 4. After resolution by Australia Post, retry generating the label in PluginHive. PluginHive support cannot change contract details but can assist by providing the XML response files on request.

I see labels have been created in MyPost Business, but I can only download them individually. How can I print or download labels in bulk to save time?

PluginHive integrates with MyPost Business where labels are generated, but currently, you need to download labels individually as bulk printing or bulk download of labels directly via PluginHive may not be supported. To save time: – Check if MyPost Business itself offers a bulk label download or print feature in your account dashboard. – Alternatively, export the list of shipped orders and batch-process downloads within MyPost Business if supported. – If bulk label printing is critical, consider reaching out to MyPost Business support for bulk operations or use third-party tools that can batch download or collate PDFs. Currently, retrying label generation repeatedly risks duplicate label charges, so avoid retrying unless necessary.

If the PluginHive platform does not currently support digital signature inclusion for eParcel international shipments, what are my options?

If PluginHive does not support sending digital signatures via the eParcel API for international shipments, you can: 1. Manually sign and date labels after printing, if allowed by shipping and customs regulations. 2. Contact your courier or Australia Post to explore alternative documentation methods for proof of signature or shipping date. 3. Use a different shipping service such as MyPost Business, which supports printing signatures and dates on international labels. 4. Enable and configure delivery confirmation automation actions within PluginHive to track delivery status, although this will not print on labels. 5. Stay in communication with PluginHive support for any updates or potential feature enabling related to this request.

Is Australia Post the same as eParcel in the PH Multicarrier Shipping Label app?

Yes, within the PH Multicarrier Shipping Label app, the Australia Post integration includes both eParcel and StarTrack services. Therefore, when you see Australia Post or MyPost Business options in the app, the eParcel service is included as part of the Australia Post integration. You do not need a separate eParcel option as it is handled through the Australia Post connection.

Is it necessary to log shipping jobs manually with Australia Post once an order is processed through Shopify using PluginHive?

No manual logging with Australia Post is required. Once an order is placed in Shopify and appears in your Shopify Orders page: 1. Use the PluginHive app integrated with Shopify to generate shipping labels and fulfill orders. 2. All shipping label generation and fulfillment steps are handled directly within Shopify via PluginHive. 3. There is no need to visit the Australia Post website or manually enter order details for shipping. 4. For detailed guidance or a walk-through, you can schedule a Zoom support call with PluginHive to see the order fulfillment workflow in action.

Is it possible to add an estimated arrival date for Australia Post Parcel Post and Express Post services at checkout?

Australia Post does not provide estimated delivery times for domestic services such as Parcel Post and Express Post. Therefore, it is not possible for the app to display an estimated arrival date at checkout for these services.

Is it possible to add Australia Post pre-paid satchels as a shipping option for products under 4kg in the PluginHive Multi Carrier Shipping Label app, and how can this be implemented?

Yes, you can add Australia Post pre-paid satchels as a shipping option for products under 4kg in the PluginHive Multi Carrier Shipping Label app by following these steps: 1. Create an account with Australia Post if you do not already have one. 2. Obtain a Merchant Token from Australia Post, which is required to connect your Australia Post account with the PluginHive app. 3. Add your Australia Post account to the PluginHive Multi Carrier Shipping Label app using the Merchant Token. This integration will enable you to offer Australia Post shipping options, including pre-paid satchels, based on the package weight and dimensions. 4. Once the account is integrated, configure shipping rules or conditions in the app or store platform to offer Australia Post pre-paid satchels for products below the specified weight threshold (e.g., under 4kg). If you need guidance on adding the Australia Post account or configuring the shipping options, PluginHive support can assist you further. Also, a YouTube video tutorial is available that demonstrates the account setup process.

Is it possible to assign different maximum package sizes or packaging configurations to specific couriers within the PluginHive app? For example, using a 22 kg max weight box only for Australia Post but allowing 25 kg for other carriers?

No, the PluginHive app uses universal packaging settings that apply to all products and orders, regardless of the chosen carrier. Setting different maximum package sizes or packaging rules per courier is currently not supported. To manage carrier-specific requirements, you can manually edit the package weight and dimensions on an order-by-order basis before shipment to comply with individual carrier limits—for example, adjusting to 22 kg max weight for Australia Post shipments. However, there is no automated way to lock or assign specific packaging rules to different carriers within the app settings at this time.

Is it possible to display only the cheapest shipping rate between Sendle and Australia Post to customers, labeled as “Standard Shipping,” instead of showing both carriers and their prices separately?

Yes, you can show only the cheapest available shipping rate between Sendle and Australia Post while labeling it as a single shipping option like “Standard Shipping.” To achieve this: 1. Enable and configure all relevant Sendle services. Test rates for various destinations to identify the cheapest options. 2. For Australia Post, use the most economical service (e.g., Parcel Post) and create a rule to add a flat surcharge (e.g., $13. 95. for collection fees. 3. Rename both Sendle and Australia Post services to the exact same name under App → Settings → Shipping Rates → Carrier Services (e.g., both named “Standard Shipping”). 4. PluginHive Multi-Carrier will then display only the one cheapest service among those with the same name at checkout. 5. For free shipping eligibility (e.g., orders over $300), configure rules to automatically override with free shipping rates accordingly. This approach lets customers see a single “Standard Shipping” option with the lowest cost, hiding carrier differences.

Is it possible to print multiple Australia Post eParcel shipping labels on one sheet using PluginHive, and how can I achieve this?

Yes, you can print multiple eParcel shipping labels on one sheet using PluginHive by changing the label layout to “A6 1pp” for your Australia Post eParcel account. Follow these steps: 1. In the PluginHive app, go to Settings → Carriers → click on your Australia Post eParcel account. 2. Navigate to Other details → Label layout, and select “A6 1pp”. 3. Save this setting. 4. Generate shipping labels for multiple orders using the eParcel service. 5. Use the print preview to print multiple labels per page appropriately. This configuration optimizes label size and layout to allow several labels to be printed efficiently on one sheet.

Is it possible to set different maximum package weights or packaging limits for each carrier, for example, to restrict Australia Post packages to 22kg but allow other carriers to use larger max weights?

The packaging/box settings in the PluginHive app are universal and apply to all carriers across your account—it is not possible to set different maximum package weights or box limits for individual carriers. You define boxes with max weights that the app uses to pack shipments regardless of the carrier. When a packaged shipment exceeds a carrier’s weight limit (e.g., Australia Post limiting packages over 22kg), that carrier’s rates will automatically be excluded from the quote, while rates from other eligible carriers will still be displayed. To accommodate heavier shipments, simply add boxes that support the required heavier weights. No separate per-carrier packaging configurations are needed, as the app automatically manages carrier limitations based on the defined boxes.

Is it possible to show only Australia Post services for international orders in PluginHive? How can this be configured?

Yes, it is possible. To show only Australia Post services for international orders, follow these steps: 1. In the PluginHive app, create a shipping zone that includes all international countries (i.e., all countries except your domestic zone). 2. Create or edit a rate automation rule for Australia Post within this app. 3. Assign the international shipping zone created earlier to this rule. 4. Enable all the desired Australia Post international services within the rate automation rule. After saving, only Australia Post international shipping options will appear for applicable orders. Test the setup by placing an order from an international address to verify.

Is the Authority to Leave (ATL) special service available for MyPost Business through the PluginHive app?

Currently, the Authority to Leave (ATL) special service is not available for MyPost Business in the PluginHive Multi Carrier Shipping Label app. The ATL feature is only supported for Aramex MyFastway at this time. If you require this feature specifically for MyPost Business, it is not supported within the app as of now. If you have further questions or need assistance with other options, you can contact PluginHive support for more information.

Is there a report in the PluginHive app for shipping costs charged by Australia Post?

The PluginHive app does not provide an option to generate shipping cost reports directly within the app. However, you can receive order reports that include relevant details on a schedule that suits you—daily, weekly, monthly, or for a specific time interval. To set this up, provide the email address where you want the report sent along with your preferred time interval, and the support team can arrange to send these reports accordingly.

Is there a simpler way to automate shipping rules for express and standard shipping with Australia Post in PluginHive apps?

Yes, PluginHive offers the “PH Multi Carrier Shipping Label” app, which allows you to automate shipping methods by mapping checkout shipping options with Australia Post services. This app supports automation rules to simplify the process. You can install the app, connect it with your Australia Post API key, and configure rules to handle express and standard shipping automatically. The app offers a 14-day free trial and starts at a $9 USD Starter subscription plan. For detailed setup, you can contact PluginHive support for assistance.

Is there a way to arrange pickups from Australia Post through the PluginHive app?

When using the Australia Post MyPost Business Account with the PluginHive app, you cannot raise pickup requests directly through the app. To arrange pickups, you need to log in to the MyPost Business portal on auspost.com.au and raise pickup requests from there manually.

Is there a way to automatically generate the correct Australia Post express labels for items selected as express postage during batch label creation, instead of manually changing each order?

Automatic mapping of Shopify flat rates to Australia Post services is not possible because Shopify’s flat rates do not directly correspond to Australia Post shipping services. However, to reduce manual steps and errors, you can set up flat rates within the PluginHive app itself and use flat rate rules to map these rates to specific Australia Post shipping services. These rules can be based on criteria such as shipping zone, order price, total weight, or quantity. Setting this up enables the app to select the correct Australia Post service automatically when generating labels in batches.

Is there a way to lock certain package sizes to specific couriers or limit Australia Post from breaking packages above 22kg when using PluginHive?

Currently, PluginHive does not support locking specific package sizes to particular couriers. The package settings, including maximum box weight, are global and apply uniformly across all carriers. To manage how Australia Post handles packages over 22kg (since Australia Post’s max weight limit is effectively around 22kg even if your max box size is 25kg), you should: 1. Set the maximum box weight in your store’s packaging settings to 22kg to align with Australia Post’s limits. 2. This forces the order to split correctly into multiple packages for Australia Post rates, ensuring they request rates for the additional packages beyond 22kg. 3. Be aware this applies globally and affects all couriers since package splitting rules are not courier-specific. Thus, to handle orders exceeding 22kg for Australia Post within PluginHive, adjust your maximum box weight to 22kg. There is currently no way to apply different package size limits or locking mechanisms per courier within the app.

Is there any current solution or setting in the PluginHive app to print Australia Post international shipping labels in A6 size for thermal printers?

No, currently, the PluginHive app does not support generating Australia Post international shipping labels (including CN22 and CN23 customs declarations) in A6 (4×6 inch) thermal label size. These international labels are only available in A4 format as provided by Australia Post’s API, and this cannot be changed or customized within the app. The only way to print these labels properly is using an A4 printer.

The PluginHive app shows lower Australia Post shipping rates than those displayed on the MyPost Business portal after applying a coupon—is this expected and how can I verify accuracy?

Differences in displayed rates may result from coupon codes or discounts applied manually on the MyPost Business portal that the PluginHive app does not automatically import. To verify and ensure accuracy: 1. Log into your MyPost Business account and review the shipment details, including origin and destination addresses, package weight, dimensions, and applied discounts or coupons. 2. Take a complete screenshot displaying the shipping details, package information, and the final shipping rates from the MyPost Business portal. 3. Compare these details precisely with those entered in the PluginHive app to confirm matching inputs. 4. If discrepancies persist, especially with discounts, contact PluginHive support, providing the screenshots to help verify the rate calculation and assist in syncing coupon applications. This process helps identify if the app is missing any discounts or applying additional fees incorrectly.

The shipping services available in my Australia Post account don’t match the dropdown list in PluginHive. How do these services correspond, and how can I enable customers to select and pay for shipping insurance at checkout?

The services available through your Australia Post eParcel API correspond to the services shown in the app’s Australia Post dropdown, which may differ from what you see in your Australia Post dashboard. To allow customers to select and pay for shipping insurance at checkout: 1. Navigate to **App Settings > Shipping Rates > Rate Automation**. 2. Edit the Australia Post rule in question. 3. Under **Action Details**, locate and select the option **”Add Insurance/Extra Cover”** and enable it. 4. Save/Update the rule. This configuration will automatically add the insurance cost to the shipping label if the customer selects the insurance option during checkout.

What are the differences between the PluginHive Multi Carrier Shipping Label app and the Australia Post Rates and Labels app, and is there a benefit to switching if I only use Australia Post?

Both apps support Australia Post shipping services with your existing Au Post account rates. The Multi Carrier app includes Parcel Post and Express Post services, while the Australia Post app currently also offers only Parcel Post and Express Post for domestic shipments. Both apps reflect your account shipping rates without difference. The Australia Post app has a higher subscription fee ($19 USD/month) compared to the Multi Carrier app ($9), and you would need to set up shipping options and products again if you switch. The Australia Post app allows connection to one Australia Post or Startrack account at a time, while the Multi Carrier app can also connect to those, but one carrier at a time. If you primarily need Startrack support, verify which app suits your account connection needs.

What are the necessary steps to integrate and configure the PH MultiCarrier Shipping Label app to show exact shipping rates from MyPost Business and Couriers Please on Shopify checkout, including adjusting costs based on package size?

To integrate and configure the app for exact shipping rates and variable costs based on package size, follow these steps: 1. Ensure your Shopify store has the ‘Carrier Calculated Shipping’ feature enabled (usually requires Shopify Plan with yearly billing). Contact Shopify support to confirm or activate this. 2. Install and set up the PH MultiCarrier Shipping Label app in your store. 3. Configure your shipping carriers (MyPost Business and Couriers Please) within the app by inputting necessary account details and rate rules. 4. Set package size and weight parameters in the app to allow dynamic cost adjustments based on the package dimensions or weight. 5. Test the checkout rates to confirm the app displays the accurate carrier-calculated shipping costs dynamically according to delivery region and package specifications. 6. If you encounter any difficulties during setup, you can request a Zoom call with PluginHive support for personalized assistance.

What are the steps to automate shipping rules in the PH Multi Carrier Shipping Label app for Australia Post?

1. Install the PH Multi Carrier Shipping Label app from the Shopify app store. 2. Add and verify your Australia Post API key in the app settings. 3. Access the Automation Rules section within the app dashboard. 4. Map your Shopify shipping methods (e.g., express, standard) to the corresponding Australia Post shipping services. 5. Configure specific conditions and actions for each shipping method as required. 6. Save the automation rules and test them by placing test orders to confirm label generation and shipping method assignments work correctly. 7. Contact PluginHive support if you need assistance during any step or to optimize your setup.

What causes multiple parcel quoting or shipping price splitting to not work with Australia Post in the PluginHive app, even though it works with CourierPlease?

Multiple parcel quoting depends on the carrier’s defined rate automation rules and API capabilities. In the PluginHive app, CourierPlease supports auto-splitting orders into multiple parcels for quoting when item weights exceed box limits, and the app correctly processes these through the courier’s API. Australia Post’s integration within the app, however, is governed by rules restricting rate quotes to parcels under certain weight limits (e.g., 4.9 kg). This means: – For item weights beyond the set threshold, Australia Post rates won’t be triggered. – The app does not automatically split these shipments into multiple parcels for Australia Post quoting, unlike CourierPlease. This behavior reflects configured carrier rules, not an app malfunction, and should be addressed by adjusting integration settings or using alternate Australia Post solutions for multi-parcel shipments.

What causes the Australia Post eParcel shipping rates to fail with a schema error, and how can it be resolved?

The Australia Post eParcel shipping rates fail with a schema error primarily due to missing or incorrect mandatory fields in the shipping request. Specifically, if the “State” field is missing or incorrectly passed (for example, passing a dash “-” or a state when the destination country does not use states), the rates request will fail. To resolve this issue: 1. Verify that all mandatory address fields are correctly filled, especially the state and postal code. 2. For countries without states (e.g., Latvia), ensure that no state value is passed in the request. Passing a state when none exists causes a schema error. 3. If the app does not automatically handle this, temporarily process affected orders outside the app until the issue is fixed. 4. You can also grant permission to edit shipping addresses to correct mandatory fields like company name or postal code to ensure compliance. 5. Cross-check with Australia Post if there are contract pricing messages such as “NO_CONTRACT_PRICING_AVAILABLE_FOR_SHIPMENT” to confirm account status. 6. Await app updates that will enhance the system to automatically omit state codes for applicable countries, preventing schema errors in the future.

What causes the error “The input request contains an incorrect or missing mandatory attribute” for some Australia Post orders, and how can I fix this?

This error indicates missing or incorrect mandatory data fields in the shipping request sent to Australia Post. For example, invalid suburb or postal codes can cause this. To fix: 1. Verify the shipping address details in the order, especially the suburb and postal code, against the Australia Post website or Google to ensure accuracy. 2. Correct any invalid or mismatched data in the store order details. 3. Reprocess the order to obtain shipping rates and generate labels.

What does the error “500–An internal system error has occurred when processing your request” mean when trying to generate Australia Post labels, and how can I resolve it?

This error indicates that there is an internal server issue on the Australia Post system side, causing the label generation to fail. To resolve this: 1. Understand that this is a temporary downtime or outage with the Australia Post website or API. 2. Wait for some time and then retry generating the labels, as the issue may resolve once their services are back online. 3. If the error persists after multiple attempts over time, contact Australia Post Lodgement Support directly through their technical support page at auspost.com.au/lodgement-techsupport for further assistance. 4. In the meantime, check for any official outage notifications from Australia Post which may confirm ongoing issues affecting label generation.

What happens when I disable custom boxes in PluginHive and use only Australia Post satchels for packaging?

When custom boxes are disabled, the app does not default to your satchels directly. Instead, it generates new dynamic packaging with box dimensions exactly matching the product dimensions for each item individually. This can lead to multiple boxes being created (one per product), resulting in higher shipping costs because each product is treated as a separate parcel. Therefore, disabling your predefined custom boxes without having correctly configured satchels might cause the app to avoid using the intended satchels and create inefficient packaging arrangements. To ensure efficient and cost-effective packaging with satchels: – Enable your satchel packaging with properly set dimensions. – Keep custom boxes enabled if they fit your products better. – Test packing logic after configuration changes to verify correct box selection.

What is the difference between selecting “Rate Cost With Tax” and “Without Tax” in the Australia Post Account Details, and how does it affect shipping cost calculation?

The “Rate Cost With Tax” vs. “Without Tax” option in Australia Post Account Details controls whether shipping rates fetched include taxes or not: – Selecting **With Tax** means shipping costs displayed and calculated include applicable taxes. – Selecting **Without Tax** means shipping rates reflect pre-tax costs, and taxes (if applicable) may be added separately elsewhere in your store’s checkout or accounting. If the Australia Post dashboard shows calculated shipping costs including tax despite choosing “Without Tax” in settings, it could indicate that the taxes are applied downstream by your store system or via integration. For exact diagnosis and resolution, providing access to the Taxes and Duties section of your store to support specialists is recommended. This allows them to verify tax settings and integration behavior.

What is the difference between the PluginHive Australia Post Rates and Labels app and the Multi Carrier Shipping Labels app, and will I have to pay for both if I switch?

The PluginHive Australia Post Rates and Labels app supports only Australia Post carrier services and allows only one Australia Post account per store. The Multi Carrier Shipping Labels app supports over 30 different shipping carriers, including Australia Post, and comes with multiple subscription plans. For your needs, the $19 Starter plan is comparable in cost to the Australia Post app. You can install the Multi Carrier app and use the 14-day free trial to evaluate its features. If it meets your requirements, you can then uninstall the Australia Post app to avoid dual charges. This way, you only pay for one app at a time.

What is the purpose of the PluginHive app for Australia Post shipping rates, and do I need it?

The PluginHive app is used to calculate precise Australia Post shipping rates by considering package dimensional weight, ensuring that shipping costs at checkout are accurate and reflect the real shipping charges. If you want your store to display real-time, dimension-based Australia Post shipping rates automatically, this app is necessary. Without it, shipping rates may be inaccurate or may not show properly if relying on manual or outdated rate settings.

What is the recommended process in PluginHive for troubleshooting underpaid postage notifications received from Australia Post?

– When notified about underpaid postage, first check the packaging data entered for the order in PluginHive against the actual packed parcel. – Review the shipping service selected and the rate pulled through in PluginHive for that order. – Obtain the Request Response XMLs from PluginHive for the specific order and share these with Australia Post to verify the shipment details from both sides. – Contact Australia Post support to investigate the reason for the charge discrepancy based on physical scanning data. – If you require assistance, provide your Australia Post contact details to PluginHive support to facilitate communication between the two parties. – Maintain clear documentation of your packaging and weighting process to aid future dispute resolution.

What is the role of Shopify when using PluginHive MultiCarrier Shipping Label app regarding domestic Australia Post shipping rates?

Shopify’s role is to create and manage the shipping methods (shipping zones and flat rates) that are mapped in the PluginHive app for domestic Australia Post services. For PluginHive to assign the correct shipping service to an order: – The domestic shipping methods (“Free over $150”, “Express”, and “Standard”) must be created and configured properly within Shopify Shipping Zones and the Shopify admin. – These Shopify shipping methods are then linked/mapped inside the PluginHive app, which uses them to assign Australian domestic services when orders are imported. Additionally, Shopify controls store features like Carrier Calculated Shipping, which must be enabled to show live carrier rates from PluginHive at checkout or in draft orders. Thus, Shopify provides the framework for shipping options setup and feature enablement, while PluginHive relies on these configurations to dynamically assign carrier services.

What printer should I use to print international shipping labels generated through PluginHive for Australia Post shipments?

You should use a standard A4 size printer (laser or inkjet) to print international shipping labels generated through PluginHive for Australia Post orders. Thermal printers designed for A6 or 4×6 inch labels are not suitable for these international labels because of the fixed A4 size and inclusion of customs invoices that do not scale down properly.

What progress has been made to confirm whether the `international_parcel_sender_name` node is officially supported by Australia Post and PluginHive?

Australia Post has indicated that the `international_parcel_sender_name` node is not found in their official API documentation, suggesting it might be experimental or newly introduced but undocumented. PluginHive has reached out to Australia Post with relevant case information and requested verification of this node’s official status. PluginHive is also testing label generation including this node to assess if it impacts label content such as signature and date printing. Users are advised to await official updates from PluginHive based on this ongoing investigation to understand the availability and usability of this feature via the PluginHive platform.

What should I check if my Australia Post shipping rates are not showing at checkout in Shopify?

If Australia Post (Au Post) rates are not appearing at checkout, verify the following: 1. Ensure the products are assigned to a shipping profile where the PluginHive app rates are added. 2. In the PluginHive app’s rate settings, confirm the option “Automatically show new shipping services to customers when they become available” is enabled for that app rate. 3. Confirm product inventory is in stock as out-of-stock items may not display shipping options. 4. After making changes, test a checkout to confirm that Australia Post rates appear correctly.

What should I do if checkout shipping rates from TNT Australia and Australia Post are not displaying correctly even though the rates are logged in PluginHive?

If you notice that shipping rates from TNT Australia and Australia Post are not showing at checkout despite rates being available in the PluginHive rates log, follow these steps: 1. Verify the Rates Log: Check the PluginHive rates log for the particular transaction to confirm that the carrier rates were generated. 2. Capture Evidence: Take a complete screenshot of the checkout page where rates are missing. 3. Share Details: Provide the screenshot along with the associated Rates Log IDs to the PluginHive support team for investigation. 4. Understand Possible Causes: Delays in returning rates from TNT Australia can cause a temporary delay in displaying shipping rates at checkout. 5. Confirm Fix: PluginHive may confirm if the carrier services have resumed normal rate return. You should then test the checkout again to see if rates are displayed. 6. If the issue persists despite the above, contact PluginHive support for further troubleshooting, possibly via a direct call to diagnose in real time.

What should I do if e-parcel shipments for international orders (e.g., to the Netherlands) are failing?

When e-parcel shipments for international orders fail, try the following troubleshooting steps: 1. Check the automation rules to ensure e-parcel is correctly assigned to international destinations, including the Netherlands. 2. Confirm that all required merchant tokens and API credentials for e-parcel are valid and active. 3. Review error messages or logs for specific failure reasons. Screenshots can be helpful to share with support for diagnosis. 4. Ensure your PluginHive account has new UI and bulk processing features enabled, as these impact carrier integrations. 5. Contact PluginHive support with order details (order number, destination, error messages) if the issue persists, so they can investigate on their end. 6. Keep communication open and follow any updates from the support team regarding fixes or patches.

What should I do if I have completed the API integration and automation rates setup for Australia Post eParcel but cannot proceed to the next step?

If you have completed the API integration and set up automation rates but cannot move forward: 1. Double-check that all required credentials (account number, API Key, API Password) are correctly entered and saved in the app. 2. Verify that automation rules for checkout rates and label generation are properly created and enabled. 3. Test the setup by processing a test order through the Multi-Carrier app using the connected eParcel account. 4. If you experience issues, you can schedule a support call using the PluginHive appointment link to get personalized assistance.

What should I do if I need help configuring or troubleshooting Australia Post shipping with the new Extra Small Satchel in PluginHive?

PluginHive provides personalized assistance including: 1. Scheduling a call with support to walk you through account reconnection, automation rule setup, and testing. 2. Providing step-by-step email instructions or screen-sharing sessions to resolve issues promptly. 3. Assisting with label generation testing and verifying correct services selection. 4. Helping to troubleshoot any errors or missing service issues related to the Extra Small Satchel implementation. To arrange support, you can contact PluginHive through the app or support portal and book an appointment at a convenient time.

What should I do if I receive an “authentication failed” error while using my Australia Post Credit Account in the Multi Carrier app?

An “authentication failed” error typically indicates issues with the credentials or account connection. To resolve this, try the following: 1. Verify that the Charge Account Number entered is correct and active. 2. Request PluginHive support to update the payment method from their end by providing them your Charge Account Number. They can add or reconnect the account and reprocess existing orders. 3. After the update, attempt generating a shipping label again. 4. If problems persist, consider disconnecting and reconnecting the Australia Post account within the Multi Carrier app to refresh authentication tokens (see reconnect instructions below).

What should I do if I update my Australia Post token in the PluginHive app?

After updating your Australia Post token: 1. Ensure the new token is correctly saved in the app settings. 2. Verify that your automation rules and shipping profiles remain configured, as token updates should not affect them. 3. Test shipping rates on your store checkout using typical package details and destinations to confirm real-time rates are fetched successfully. 4. Monitor logs within the app to spot any errors related to the token or shipping calculations. If you encounter issues, contact PluginHive support with relevant logs and details.

What should I do if I want signatures and shipping dates printed on international labels but eParcel service does not support this?

Since eParcel international labels do not support automatic inclusion of signature or date, you have the following options: 1. Manually sign and date the labels after printing, if permitted by your shipping and customs regulations. 2. Contact your courier or Australia Post to inquire about alternative documentation methods that can coexist with or supplement the shipping label. 3. Consider using MyPost Business international service if automatic printing of signatures and dates on labels is essential and currently supported. 4. Enable delivery confirmation actions within the PluginHive app automation rules for eParcel shipments to facilitate order tracking and delivery verification, even though signatures and dates won’t print on the label itself.

What should I do if I want to process orders containing dangerous goods using Australia Post via the PluginHive app?

Since MyPost Business API does not support dangerous goods shipping rates, you have the following options: 1. Verify if you can use another Australia Post account type or carrier service that supports dangerous goods through PluginHive (contact PluginHive support to explore this). 2. Consider using alternate shipping carriers integrated with PluginHive that support dangerous goods shipping. 3. If Australia Post MPB is mandatory, you will need to separate orders with dangerous goods to be shipped through other means or handled manually, as the app cannot process these orders automatically. 4. Contact PluginHive support for personalized guidance based on your shipping requirements.

What should I do if I want to use Australia Post shipping rates for parcels heavier than 4.9 kg in PluginHive?

If you need Australia Post shipping quotes and label support for parcels heavier than 4.9 kg in PluginHive: 1. Check your current rate automation rules related to Australia Post in the app’s settings and adjust weight limits if possible. 2. If restrictions cannot be modified suitably, consider disabling the current Australia Post integration within PluginHive and connecting a different Australia Post shipping integration that supports heavier parcels or multiple parcel quoting. 3. Test quoting after making changes to confirm that rates appear correctly for heavier shipments. 4. Contact PluginHive support for guidance on configuring or switching Australia Post integrations tailored to your business needs.

What should I do if my order label generation for Australia Post fails with the error “The field is mandatory and it must be between 1 and 40 characters”?

To resolve this error: 1. Verify that the customs product description is set and contains between 1 and 40 characters only. 2. Double-check which product description field the app uses for shipping labels under app > Settings > Shipping > Product description source, and ensure that field complies with the character limit. 3. If necessary, shorten the description further to avoid borderline length issues. 4. Save changes and reprocess the label generation for the order. 5. If label generation continues to fail, contact PluginHive support for assistance. They can manually adjust the description or provide an updated app fix. The team recently resolved similar cases by reducing the description length slightly below 40 characters and will soon release an update to handle these validations more smoothly. Testing after each change is recommended.

What should I do if the Australia Post eParcel rates fail with the message “NO_CONTRACT_PRICING_AVAILABLE_FOR_SHIPMENT”?

When you receive the error message “NO_CONTRACT_PRICING_AVAILABLE_FOR_SHIPMENT” from Australia Post eParcel rates, it typically indicates an issue with contract pricing availability on your Australia Post account: 1. Contact Australia Post support directly to verify the status of your eParcel contract and pricing agreements. Share the specific error message and any relevant order or account details. 2. Provide Australia Post support with the zip file containing request logs (if available) to assist their investigation. 3. Confirm that your Australia Post account credentials and contract pricing are active and correctly linked to your account in the app. 4. After resolving any contract issues with Australia Post, retry processing the orders in the PluginHive app. 5. If problems persist, escalate to PluginHive support with updated information from Australia Post for further assistance.

What should I do if the Australia Post service names do not display correctly at checkout with the Multi Carrier Shipping Label app?

If Australia Post service names are not showing correctly (e.g., showing “Auto Rule” instead of actual service names), follow these steps: 1. Ensure that the carrier settings in the MCSL app are correctly configured. 2. Disable and then re-enable the Australia Post carrier within the app backend to refresh the connection and mappings (done internally by support). 3. Remove any conflicting apps if you have multiple Australia Post-related apps installed, as that can cause issues. Use only one app for Australia Post label generation and rate fetching. 4. Verify that the MCSL app rates are properly added to your shipping zones in Shopify, so the app rates display at checkout. 5. If service name display issues persist, contact PluginHive support to assist with carrier mapping fixes. 6. After fixes, re-add the MCSL app rates to shipping profiles and test checkout again.

What should I do if the Australia Post support team says the credit account is not being accepted in the Multi Carrier app, but Shopify and Australia Post support are blaming each other?

When caught in a support loop between Australia Post, Shopify, and the Multi Carrier app, follow these troubleshooting steps to identify and fix the issue: 1. Confirm with Australia Post that your credit account is active and correctly provisioned for use with third-party label printing apps. Obtain your exact Charge Account Number from them. 2. Verify that the Charge Account Number is properly entered in the Multi Carrier app under **App Settings > Carriers > MyPost Business > Payment Method** as a **Charge Account**. 3. If the payment method was recently updated in Australia Post, try reconnecting or reauthorizing the Australia Post account in the Multi Carrier app to refresh credentials. 4. Test label generation using a new order to ensure the account settings are taking effect. 5. If the problem persists, provide Multi Carrier’s support team with all relevant error messages and screenshots for deeper investigation, as the issue is most likely with the app’s handling of credit account payments rather than Shopify or Australia Post systems alone.

What should I do if the label orientation changes unexpectedly (from Portrait to Landscape) when printing multiple Australia Post labels?

Unexpected changes in label orientation when printing multiple labels are usually related to label layout and printer settings. To address this: 1. Confirm that the label layout in the PluginHive app matches your intended printing format. For example, ensure the layout is set to “A4 1pp” or “A6 1pp” as required, via app → Settings → Carriers → Australia Post account → Other details → Label layout. 2. Verify your printer settings correspond with the label layout size and orientation. A4 paper should print in Portrait; if it defaults to Landscape, adjust printer preferences accordingly. 3. When printing, use the print preview window to check orientation and scale settings before confirming the print job. 4. If printing multiple labels per page, select the appropriate number of pages per sheet and orientation options on the print preview interface. If you continue facing problems, coordinate with PluginHive support for further troubleshooting or consider regenerating the labels with adjusted settings.

What should I do if the shipping rates quoted by Australia Post in the PluginHive app are much lower than the actual costs I am incurring?

To address discrepancies where the PluginHive app quotes shipping rates significantly lower than the actual Australia Post charges, follow these steps: 1. Confirm that product weights, dimensions, and package details are accurately entered in the app, as incorrect data can cause misquoting. 2. Verify that the correct zones or shipping regions are configured corresponding to your courier cost structure. 3. Check that the carrier automation rules for Australia Post are enabled and set to use live rates rather than flat or fallback rates in **App Settings -> Shipping Rates -> Rate Automation**. 4. Test rate quotes by replicating the shipment details on the Australia Post official website to compare and reconfirm the accuracy of rates. 5. If the app still quotes incorrect rates, capture the request log ID from **App Settings -> Shipping Rates -> Request Log** during a test checkout and provide this to technical support for deeper diagnosis. Such measures help ensure that the app’s shipping rates reflect actual carrier charges as closely as possible.

What steps can I follow to troubleshoot a failed international shipping label generation in the PluginHive app for Australia Post?

To troubleshoot failed label generation for international shipments: 1. Verify that all products in the order have valid HS Codes and Country/State of Manufacture set in the product customs details. 2. Check product descriptions used for customs; ensure they do not exceed 40 characters. 3. Update any missing or incorrect values by navigating to app > Products > All Products > edit customs details. 4. Try generating the shipping label again after corrections. 5. If issues persist, contact PluginHive support with order details for further diagnosis. Following these steps ensures compliance with Australia Post’s customs requirements, allowing successful label creation.

What steps can I take if the charge shown in PluginHive is correct but Australia Post charges differently for the same shipment?

– Reach out to Australia Post’s support team with detailed shipment information and the Request Response XMLs provided by PluginHive to investigate the underlying cause. – Verify if the parcel was scanned correctly by Australia Post or if it was assigned to a different service than the label printed. – Monitor and compare package dimensions and weights during packing to ensure consistency with booking details. – Use the XML files as evidence when disputing charges or seeking clarifications from the carrier.

What steps have been taken to confirm whether the `international_parcel_sender_name` node is officially supported by Australia Post and PluginHive?

Australia Post has confirmed that the `international_parcel_sender_name` node is not currently documented in their official API documentation, suggesting it may be a newly introduced or experimental field. PluginHive has been asked to verify with Australia Post whether this node is officially recognized, and requested to test label generation by including this node to evaluate any changes. Users should await updates from PluginHive based on this investigation for the availability and functionality of this feature.

What steps should I follow if my Australia Post label prints appear correctly in print preview but are misaligned and cut off on the physical printout?

If the label looks correct in the print preview but prints misaligned: 1. Verify you are using the latest version of the PluginHive Multicarrier app with the label offset fix applied. 2. Use the Print option within the app to generate the label PDF in a new tab, then check the label margins and orientation carefully. 3. Ensure your printer settings (paper size, scale, margins) are correctly configured to match label requirements (e.g., standard label size, no scaling or “fit to page” options that distort layout). 4. Try printing from a different browser or printer to isolate the issue. 5. If the problem persists, contact PluginHive support with screenshots and order details to troubleshoot label formatting and printer compatibility.

What steps should I follow to connect my Australia Post MyPost Business account in the PluginHive Multi Carrier Shipping Label app?

To connect your Australia Post MyPost Business account: 1. Open the PluginHive Multi Carrier Shipping Label app in your Shopify store. 2. Select the shipping carrier option “Australia Post MyPost Business.” 3. Enter your Merchant Token provided by Australia Post. 4. Save the settings to establish the connection. Once connected, you can calculate rates, generate labels, and manage shipments through the app using your MyPost Business account credentials. For any issues connecting, contact PluginHive support or Australia Post for Merchant Token retrieval.

What steps should I follow to start using the Australia Post Extra Small Satchel in my Shopify store via PluginHive after it is enabled?

To start using the Extra Small Satchel: 1. Update PluginHive app to the latest version that includes the Extra Small Satchel support. 2. Reconnect your Australia Post MyPost Business account inside the app to refresh the service and packaging options. 3. Enable the Extra Small Satchel option in the Packaging Settings under Carrier Boxes. 4. Update or create automation rules using only the two main services – Parcel Post and Express Post – and apply order weight criteria if required. 5. Test the setup by placing orders selecting the Extra Small Satchel packaging and generating shipping labels to ensure rates and services are applied correctly. 6. If any issues arise, contact PluginHive support for assistance or to schedule a walkthrough call.

What steps should I follow to test and verify that PluginHive is correctly displaying live Australia Post shipping rates during checkout?

To verify live shipping rates from Australia Post are displaying correctly: 1. Ensure your Shopify product is active and compliant with carrier size limits. 2. Confirm your Shopify plan supports Carrier Calculated Shipping and that your PluginHive subscription is at least Starter plan. 3. Proceed to add the product to your cart and visit checkout. 4. Observe the shipping options displayed and confirm if Australia Post live rates are shown. 5. Optionally, share the product details with PluginHive support to perform their own verification and provide video evidence of live rates displaying properly. 6. If rates do not appear, double-check product dimensions, Shopify and PluginHive plan status, and contact PluginHive support for troubleshooting.

What steps should I take if Australia Post shipping rates fail to appear for specific orders?

Follow these troubleshooting steps: 1. Confirm the order is set to “processing” status. 2. Double-check shipping origin, destination, package weight, and dimensions in the order details. 3. Verify that your Australia Post plugin credentials and settings are active and correct. 4. Try refreshing the shipping rates or reloading the order page to trigger the rate fetch again. 5. Collect the order number(s) where the issue occurs and provide this information to PluginHive support. 6. Share screenshots of the missing rates and order details to assist the support team in identifying the problem quickly. 7. Wait for assistance from support before making any configuration changes to avoid disrupting current setups.

What steps should I take if Australia Post shows multiple shipments for the same customer, but PluginHive shows a label generation failure?

If Australia Post’s system displays multiple shipments for the same customer while PluginHive shows failed labels: 1. Verify the order fulfillment status in PluginHive to ensure the orders are correctly processed. 2. Confirm that labels are not being generated repeatedly for the same order within PluginHive. 3. Contact Australia Post’s My Post Business support team to clarify why multiple shipments appear on their end. 4. Share order details and screenshots of the Australia Post shipment records with PluginHive support to assist in troubleshooting. 5. Consider attempting label generation outside the PluginHive app as a test (if applicable). This helps isolate whether the issue is within PluginHive or with the carrier system.

When customers order multiple items that total more than 22kg, why doesn’t the app split the shipment into multiple packages to show Australia Post rates if boxes for smaller weights are defined (e.g., 2x13kg boxes)?

The app packs items into boxes based on your defined packaging settings with maximum weights, attempting to use the largest box first. If you have boxes with max weights of 22kg and 25kg, the app will try to pack up to 25kg in a single box. Since Australia Post does not support packages over 22kg, the presence of a 25kg box causes the app to consider larger single packages, which excludes Australia Post rates. The app currently does not perform automatic splitting of a single shipment into multiple smaller boxes when larger boxes are defined. To ensure Australia Post rates are shown for large orders, you must restrict your largest box’s max weight to 22kg or less. This encourages the app to split shipments into multiple smaller packages within Australia Post’s limits. Note that packaging settings apply across all carriers, so a 22kg max box limits all carriers, potentially leading to less efficient packaging for others.

Where can I find my API password for the Australia Post MyPost Business account after adding it to the PluginHive app?

The API password for your Australia Post MyPost Business account is not provided directly within the PluginHive app. To obtain or verify your API password, you need to log in to your Australia Post MyPost Business account on their official portal. From there, navigate to the API credentials or developer section where your API details, including your password or key, are available. Once you have this information, you can enter it in the PluginHive app’s account settings for successful integration. If you face difficulties in locating or using the API password, reaching out to Australia Post support or scheduling a support call with PluginHive can help resolve your queries.

Where can I find the API Key and Password after installing the Multi Carrier Shipping Label (MCSL) app for connecting my Australia Post account?

After installing the MCSL app, to connect your Australia Post account: 1. If you are using a MyPost Business account, select the “Australia Post MyPost Business” option within the app and provide your Merchant Token to connect directly. 2. If you are using an eParcel or StarTrack account, you need to obtain your Account Number, API Key, and API Password from the Australia Post team directly. These credentials are then entered into the app to establish the connection. This setup allows the app to integrate with your Australia Post shipping services properly.

Where can I update the billing card details used for shipping label generation with Australia Post through PluginHive?

The billing card details for shipping label generation must be updated directly within your Australia Post account. To do this, log in to your MyPost account on the Australia Post website and update your payment information there. Shipping label billing and payment details are managed by the carrier’s system, not within the PluginHive app. For further assistance with payment methods or billing issues, please contact the Australia Post support team. If you need help with settings or features inside the PluginHive app, support is available for those queries.

Where should I request the detailed shipping rate sheets for Australia Post and Sendle when using Pluginhive?

To obtain the detailed shipping rate sheets, reach out to your dedicated account managers or customer support contacts at Australia Post MyPost Business and Sendle. These carriers provide rate sheets that outline shipping prices based on zones and weight categories. Having these Rate Sheets will help you understand how shipping costs vary by location and package weight, which can assist with setting accurate shipping prices or managing logistics.

Which Australia Post and Aramex account types should I select when setting up my accounts in the app if I have an eParcel account?

If you have an Australia Post eParcel account, you should select the “Australia Post” option and “Aramex MyFastway” within the app to add your accounts correctly. After selecting these options and adding your credentials, you can schedule a Zoom call with the support team for further setup assistance.

Which provider should I select in PluginHive to upgrade my Australia Post eParcel API integration, and what account details are required?

For your Australia Post eParcel account, select the “Australia Post” option within the PluginHive app. You need to provide the following details: 1. Account Number 2. API Key 3. API Password If you do not have these details, contact Australia Post to obtain them. This information authenticates your eParcel API integration and ensures seamless access to shipping services.

Why am I receiving an error when generating shipping labels through Shopify after setting up the Multi Carrier app and uninstalling Australia Post Rates and Labels?

If you see errors while generating labels after setting up the Multi Carrier app: 1. Verify that your Australia Post MyPost Business account is connected with the correct and active merchant token. 2. The error message “The API key and password this request cannot be used to transact on the charge account with account number” usually means your merchant token is inactive or outdated. 3. If you updated the merchant token manually elsewhere, ensure the Multi Carrier app is updated with this new token. 4. Connect your Australia Post account in the Multi Carrier app using a new, active merchant token. 5. Keep in mind that having both the Multi Carrier app and Australia Post Rates and Labels app installed simultaneously is not an issue for label generation, but uninstalling the old app after successful migration is recommended to avoid confusion.

Why am I receiving an error when trying to generate a return label for an order shipped via Australia Post (Au Post) using a MyPost Business account, and how can I handle returns for such shipments?

Australia Post (Au Post) does not support creating return shipments through PluginHive for MyPost Business accounts. Therefore, generating a return label for orders shipped via Au Post under this account type will result in an error. To handle returns for these shipments, you need to manage the return process manually outside of the PluginHive app. This means you should coordinate with your customer to arrange return shipping directly with Australia Post or through alternative manual procedures without relying on automated return label generation within the app.

Why am I receiving only ExpressPost quotes instead of AusPost Parcel Post for my order, and why are shipping quotes through the app much higher than those obtained directly from AusPost?

This discrepancy can occur due to the packaging details and carrier rate calculations in the app. Specifically: 1. The app assigns packaging types based on preset configurations; for your case, a “Large Box” package is automatically selected, which may not match the actual packaging used by AusPost. 2. The app uses package weight and dimensions to request rates from carriers. If these differ or are set as a large box (e.g., 5.6 kg and 48 x 30 x 60 cm), the rates can be significantly higher than direct AusPost quotes for a smaller or different package. 3. Carrier rates can also vary based on the shipping address location; remote or less accessible addresses often attract higher shipping charges. 4. Therefore, verify the exact package type, weight, and dimensions set in the app and ensure they accurately reflect your actual packaging. 5. Also consider contacting the carriers with the provided XML request and response files from the app transactions for detailed rate clarification.

Why am I receiving the error “The weight provided is either too heavy, or exceeds the maximum of 3 decimal places” when generating labels for MyPost Business orders?

This error occurs because the package weight value sent in the label request is either too high for the carrier’s allowed limit or contains more than three decimal places, which is not accepted. To resolve this for MyPost Business orders: 1. Verify the exact weight of the package being submitted. 2. Ensure that the weight value has no more than three decimal places (e.g., 0.380 kg is valid, but 0.3804 kg is not). 3. If the weight is excessively high, confirm it meets Australian Post’s maximum weight limits. 4. If the issue persists, manually update the package dimensions and weights in the order before generating the label. 5. Cross-check with PluginHive support for any recent fixes or updates if manual adjustment does not work.

Why am I seeing a high shipping cost (e.g., $48) for my product when using PluginHive with Australia Post rates, and how can I correct it?

High shipping costs can result from inaccurate or incomplete package configuration in the PluginHive app, which affects rate calculation. Specifically: 1. The PluginHive app selects the packing box based on what you have configured. If you have added only some boxes and not all that you use for shipping, the app may select a larger or heavier box automatically. 2. For example, if only two boxes are added but the app selects a large box (e.g., Box 3 with dimensions 78×35.5×28 cm and weight 6.22 kg), the shipping rate calculated by Australia Post will be higher due to package size and weight. 3. To get accurate shipping rates, add all your shipping boxes and their correct dimensions and weights into the PluginHive app settings. 4. After fully configuring all packing boxes, retry the checkout process to see updated and more precise shipping rates. 5. Confirm if the new rates reflect your expected shipping costs, and reach out to PluginHive support if further assistance is needed. This approach ensures that packaging data aligns with your actual shipments, resulting in accurate live shipping rates.

Why am I seeing the error “Dangerous goods not supported” when trying to process orders with dangerous goods through Australia Post MyPost Business account in the PluginHive app?

The “Dangerous goods not supported” error occurs because the Australia Post MyPost Business (MPB) API, which the PluginHive app uses to fetch shipping rates, does not support shipping of dangerous goods. This is a limitation of the MyPost Business API itself, not the app. Therefore, when your order contains dangerous goods items, the API does not return shipping rates, leading to the error message. Currently, there is no workaround within the PluginHive app to bypass this API restriction for MPB accounts.

Why am I unable to generate an AusPost shipping label for my order, and how can I resolve the “Unable to pay for the order using the STORED_PAYMENT payment method” error?

This error typically indicates that the payment method linked to your MyPost Business account is either inactive, invalid, or incorrectly configured. To resolve this issue: 1. Log in to your MyPost Business account. 2. Check the payment method settings and ensure the payment details are up to date and valid. 3. If the payment method is expired or has insufficient funds, update it accordingly. 4. Contact MyPost Business support if you need assistance verifying or updating your payment method. 5. Once the payment method is correctly set up and active, retry generating the AusPost label in PluginHive. This should allow the label generation to proceed without the payment failure error.

Why am I unable to generate shipping labels for orders and seeing a “no carrier selected” error despite selecting Australia Post and weight categories?

Label generation failures can occur if the carrier’s services are temporarily unavailable due to maintenance or planned outages. Australia Post had scheduled maintenance outages during specific dates and times, which could cause such errors. To resolve this: 1. Confirm if your label generation attempts coincide with any known Australia Post maintenance windows. 2. Retry generating labels outside those maintenance periods. 3. Ensure you have correctly selected the carrier (e.g., Australia Post) and input the required weight and other mandatory fields before generating labels. If issues persist outside maintenance windows, verify account settings and carrier integration status or contact support for further diagnosis.

Why am I unable to generate shipping labels to Canada through Australia Post in PluginHive?

As of 27 November 2024, all Australia Post shipping services to Canada are temporarily suspended until further notice. Because of this disruption, label generation for shipments to Canada will fail with the error: “No network found for your selection from AU to CA for product_id I65.” This issue is due to Australia Post’s service suspension and is outside PluginHive’s control. To stay updated or seek further assistance, please visit the Australia Post international service updates page: https://auspost.com.au/disruptions-and-updates/international-service-updates. For urgent concerns, contact Australia Post directly.

Why am I unable to select the Australia Post shipping service for my order, and how can I generate the shipping label?

The Australia Post service rates are failing for your shipment, which prevents the order from moving to processing and generating a label. To resolve this, select the Australia Post MyPost Business service instead. This service is currently functioning properly and will allow you to proceed with generating the shipping label. Simply choose MyPost Business as the shipping service for the order and continue with label creation.

Why are Aus Post domestic shipping options not showing for my orders, and how can I ensure they appear correctly with the PluginHive multi-carrier app?

Aus Post domestic shipping will not appear if no valid shipping method matching your automation rules is selected on the Shopify order. The PluginHive app assigns carriers based on shipping methods set in Shopify and linked to your automation rules. To ensure Aus Post domestic shipping appears correctly: 1. Confirm that a proper shipping method (e.g., an Aus Post domestic shipping method) is selected on the Shopify order before it reaches the app. 2. Maintain consistent shipping method names across orders to ensure the automation rules trigger properly. 3. If a shipping method is missing or incorrect, you can manually assign the Aus Post domestic carrier in the app by: a. Selecting the order in the app, navigating to Advanced > Change Carrier/Service. b. Choosing the appropriate Aus Post domestic service. c. Confirming and saving the change. 4. Review and adjust your automation rules in the app under Settings > Automation > Setup to ensure you have a rule configured for Aus Post domestic services, matching the order conditions. Following these steps ensures Aus Post domestic shipping options are available and assigned automatically when applicable.

Why are Australia Post labels generated from the PluginHive Multicarrier app misaligned and cut off on the left margin, while Aramex labels do not have this problem?

The misalignment and cutoff issue with Australia Post labels in the PluginHive Multicarrier app occurs due to the current label offset settings in the app. This issue only affects Australia Post labels generated via the Multicarrier app and does not happen with the Australia Post app itself or with other carriers like Aramex. The problem was identified as a label offset in the PDF format rendered through the React app. PluginHive addressed this by enhancing the label offset settings in a subsequent app update, which corrected the label orientation and alignment to ensure the labels print properly without being cut off.

Why are Australia Post quotes no longer appearing as a shipping option on my Checkout page, even though my account is connected and enabled?

Australia Post quotes may stop appearing if the Rate Automation rules for your Australia Post MyPost Business account are disabled in the PluginHive app settings. To resolve this: 1. Log in to your PluginHive dashboard. 2. Navigate to the settings of the Australia Post MyPost Business account connected to your store. 3. Verify that the Rate Automation rules are enabled. 4. If they are disabled, enable the Rate Automation rules. 5. Save the changes and check your Checkout page for Australia Post shipping rates. Note: Simply changing the carrier name (e.g., adding “(Incl. GST)”) can sometimes affect how rate automation rules apply, so it’s important to confirm the automation settings remain active after such changes.

Why are Australia Post rates not showing on my website even though they are enabled in the app?

Australia Post rates may not appear if the Rate Automation rules for Australia Post are not enabled. To resolve this: 1. Go to the app dashboard and navigate to **App Settings > Shipping Rates > Rate Automation**. 2. Look for the rule named **”Auto Rule For MyPost Business”** and enable it. 3. Save the settings and check the checkout page again to see if Australia Post rates are now displayed. Enabling this rule allows the app to fetch live Australia Post shipping rates at checkout.

Why are Australia Post satchels not being selected at checkout when using advanced box packing?

Australia Post satchels have fixed, predefined sizes and cannot be modified. If you use the advanced box packing method that packs items based on total volume and weight, the system compares your product dimensions to the satchel dimensions. In this case, the satchel height is 1 cm, but your product dimensions are at least 6 cm, which exceeds the satchel size. As a result, products are packed into custom boxes rather than Australia Post satchels. To resolve this, update the product shipping dimensions so they fit within the Australia Post satchel dimensions. You can do this by: 1. Navigating to App > Products > All Products in your PluginHive dashboard. 2. Editing individual product dimensions to meet satchel size limits. 3. Optionally, update multiple products in bulk using the Export CSV and Import CSV functionality. After updating dimensions, re-check rates to confirm Australia Post satchels are picked at checkout.

Why are Australia Post shipping quotes no longer appearing at checkout even though my account is connected and enabled?

Australia Post quotes may stop appearing if the Rate Automation rules for your Australia Post MyPost Business account are disabled in the PluginHive app settings. To resolve this: 1. Log in to your PluginHive dashboard. 2. Navigate to the settings of the Australia Post MyPost Business account linked to your store. 3. Check that the Rate Automation rules are enabled for this account. 4. If they are disabled, enable the Rate Automation rules. 5. Save your changes. 6. Re-test your Checkout page; Australia Post shipping rates should now appear. Note: Modifying the carrier name (e.g., adding “(Incl. GST)”) may affect how automation rules apply, so always verify automation settings remain active after such changes.

Why are customers unable to place orders to NSW and SEQ regions using Australia Post shipping rates?

The issue occurred because Australia Post MPB (Multi Parcel Bundle) rates were not being provided by the carrier due to no XML rate data being generated. This can happen if there is an anomaly in the rate request or response process. To resolve this: 1. Check the recent shipping rates logs in your PluginHive dashboard to identify if XML rate responses were missing for Australia Post shipments to NSW and SEQ. 2. Confirm that your carrier API credentials and settings for Australia Post are correctly configured and active. 3. Once the carrier resumes providing XML data, the Australia Post rates will start appearing again at checkout. 4. After the issue is resolved, verify on the storefront by attempting a test checkout to NSW and SEQ to ensure Australia Post rates are displaying correctly. If the problem persists, contact PluginHive support for further investigation with your store details and error logs.

Why are international postage rates from Auspost on my website significantly higher than the actual Auspost shipping costs?

Higher-than-expected international postage rates from Auspost may occur due to the “Volumetric Weight” option being enabled in the PluginHive app’s Package Settings. Volumetric weight calculates shipping costs based on package dimensions rather than actual weight, which can inflate the weight considered per product. To resolve this: 1. Disable the Volumetric Weight option in the Package Settings of the PluginHive app. 2. After disabling, perform a test transaction with an international address to verify that the shipping weight reflects the actual product weight (e.g., 0.15 kg rather than higher volumetric weight). 3. This adjustment should make the shipping rates shown at checkout align more closely with Auspost’s actual shipping costs.

Why are my international shipping labels printing at the wrong size despite selecting 100mm by 150mm (4×6 inches) for both FedEx and Australia Post in PluginHive?

Australia Post international shipments default to A4-sized labels because their international shipping process requires additional customs information that fits only on A4 labels. Even if you select 4×6 inches (100x150mm) label size, the system overrides this to A4 for Australia Post international shipments. For FedEx, verify label settings under the carrier’s configuration, but be aware that Australia Post’s requirement for customs clearance will enforce A4 labels for their international shipments.

Why are only TNT shipping services showing at checkout with no other carriers available, even when using Australia Post services?

Possible reasons include: 1. Rate Automation rules for carriers like Australia Post may not be enabled or properly configured, resulting in only TNT shipping appearing. 2. The cart contents or shipping address may not meet the conditions defined in the Australia Post Rate Automation rules, causing those services to be excluded at checkout. 3. Ensure that Australia Post carrier is connected in App Settings -> Carriers, and its Rate Automation rules are active, covering your shipping zones and cart conditions. 4. Verify in the app’s request logs that the automation rules for Australia Post are triggered during checkout. 5. Test with multiple products and address combinations to confirm Australia Post shipping options appear alongside TNT where applicable.

Why are the AusPost and Fastway carriers quoting shipping rates that are much lower than the actual charges, and how can I get accurate rates displayed in the app?

The low rates you are seeing are likely because rate automation rules are configured to use flat rates instead of live shipping rates. To resolve this and get accurate, live rates quoted: 1. Review your app settings for rate automation rules under App Settings -> Shipping Rates. 2. Ensure that the automation rules for AusPost and MyFastway (Fastway) are enabled and set to use live rates rather than flat rates. Disabled automation rules mean that live quoting is not active. 3. To diagnose the issue further, retrieve a request log ID that captures a shipping rates request where the incorrect rates appear. You can find this by navigating to App Settings -> Shipping Rates -> Request Log. Provide this log ID to support for detailed troubleshooting. Following these steps will help you correct the carrier rate quotations so that they match the actual charges.

Why are the Australia Post (AUS domestic) shipping rates not showing as options for manually created orders in the PluginHive MultiCarrier Shipping Label app?

The Australia Post domestic shipping options (“Free over $150”, “Express”, and “Standard”) are created as flat rate shipping methods within Shopify and mapped in the PluginHive app for automatic assignment when importing orders. However, when orders are created manually in Shopify using Draft Orders, the merchant must explicitly assign one of these three shipping options in the “Add Shipping or delivery” section during order creation. If no shipping option is selected there, the app cannot assign any carrier service to the order, hence no AUS domestic rates appear. Therefore, to see these rates in the app for manually created orders, merchants must: 1. Create or open the Draft Order in Shopify. 2. In the “Add Shipping or delivery” section, select one of the predefined AUS domestic shipping options set up in Shopify (e.g., “Free over $150”, “Express”, or “Standard”). 3. Complete the order creation. Once this is done, when the order is imported into the PluginHive app, the corresponding Australia Post service will be automatically assigned.

Why are the packaging sizes wrong on the shipping labels for Australia Post or Fastway despite the weight being correct, and how can I fix this issue?

The issue occurs because the app uses a “Box packing” method that relies on product dimensions to calculate the parcel volume and packaging size correctly. To fix this: 1. Navigate to Shopify Admin > Products > All Products. 2. Export your products including all variants to a CSV file. 3. Update the product dimensions (length, width, height) in the CSV for all products and variants. 4. Import the updated CSV back into Shopify and confirm the update. 5. After updating the dimensions, contact PluginHive support or reprocess your order to ensure the correct box size is selected for packing. This process helps the app calculate accurate packaging dimensions, preventing extra charges due to incorrect volume estimates.

Why are the shipment labels for orders #3883 and #3879 failing with an error related to Australia Post API?

The labels for orders #3883 and #3879 are failing due to the error message: “No network found for your selection from AU to CA for product_id I65” returned by the Australia Post API. This error signifies that shipping services are not available for shipments from Australia to Canada for the selected product. To resolve this issue: 1. Contact your Australia Post account manager and share the Request and Response files related to these shipments for further investigation. 2. If you provide the contact details of your Australia Post account manager, PluginHive support can reach out on your behalf to help facilitate a solution. Currently, no workaround exists within the system as the shipment route is unsupported by Australia Post for that product.

Why can’t the “Standard Small” MyPost Business shipping service be selected if the weight and dimensions of the package are minimal?

The selection of available shipping services depends on the packaging size and the label automation rules configured in PluginHive. Even if the weight and dimensions are minimal, the service must be included in the automation rules for it to be selectable. In the example provided, the “Standard Small” service was not originally added to the label automation rule for the order, so it was not available for selection. Once the “Standard Large” service was added, it became selectable automatically. To enable “Standard Small,” you need to ensure it is added to the label automation rules and the correct package size that meets the service requirements is selected for the order.

Why did Aus Post shipping work for one order but fail on another for the same product with the same shipping settings, even though no changes were made to the automation rules?

This discrepancy typically occurs due to differences in how shipping methods or automation rules are applied per order, even if no manual changes were made. Key points to consider include: 1. Verify if the shipping method field on the Shopify order page was consistently selected for both orders. The PluginHive app relies on shipping method names matching the automation rules to assign Aus Post services. If one order lacked or had a different shipping method selected, the carrier assignment can fail. 2. Check for any active automation rules in PluginHive under Settings > Shipping Rates > Rate Automation and Settings > Automation > Setup. Sometimes, new rules (such as a Free Shipping rule) may have been created or activated without being noticed, potentially overriding or conflicting with existing rules. 3. Reprocessing the failed order by resetting its status (Initial → Prepare Shipment → Generate Label) after ensuring correct automation rules and shipping methods can often resolve failures. 4. Differences in order data, such as destination zones or package details, might also cause different carrier assignments or failures. 5. Communication with your internal team to confirm if any changes occurred, such as Shopify shipping method updates, is important since the app itself does not alter rules without your permission. Ensuring consistent shipping method names on all Shopify orders and regularly auditing your PluginHive automation rules helps prevent such issues.

Why did the postage charge from Australia Post differ from the expected rate pulled through in PluginHive for my Express Post 22kg label?

This discrepancy can occur if the package details selected in PluginHive differ from the actual parcel dimensions or weight scanned by Australia Post. In your case, even though the PluginHive system pulled a charge of approximately $50 for the Express Post 22kg service based on the initially entered package size and weight, Australia Post scanned the parcel with slightly different dimensions (42.5×30.5×23 cm vs. 38.5×28.5×24 cm) and weight (difference of about 100 grams). Such discrepancies can cause Australia Post to apply a different service charge (e.g., $11.09 instead of $50.66). To avoid this, ensure that the exact same packaging dimensions and weights entered in PluginHive match the actual physical parcel used during order processing.

Why did the shipping label generation fail for order 2719 using Australia Post International Parcels – Economy Air service?

The shipping label generation failed because the package weight was 0.02 kg, which is below the minimum weight requirement of 0.25 kg for the Australia Post International Parcels – Economy Air service. Labels cannot be generated if the package weight does not meet the carrier’s minimum weight criteria.

Why do Australia Post labels sometimes fail to generate with an ‘Internal Server Response From Carrier Side, Try Again’ error, and how can I resolve it?

This error typically indicates a temporary issue or downtime on the Australia Post server side. To resolve it: 1. Wait a few moments and then retry generating the label within the app. 2. If the problem persists, check the Australia Post service status for any outages. 3. Ensure your internet connection is stable to avoid communication failures. 4. If retries fail repeatedly, contact PluginHive support with detailed information for further assistance. In many cases, the issue resolves itself once Australia Post servers are back online.

Why do Australia Post shipments to certain countries like Latvia fail with a schema error in the PluginHive app, and what is the current workaround?

Shipments to countries like Latvia fail because these countries do not have a state or province field, but the PluginHive app currently sends a state value (for example, a dash “-“) in the shipping address data. This mismatch causes a schema validation error from Australia Post. Current workaround: 1. Process these specific orders manually outside the PluginHive app to avoid the error. 2. Ensure the state field is left blank or not passed in the shipping request when shipping to countries without state subdivisions. PluginHive is working on an app enhancement to automatically prevent sending state fields when not applicable, which will resolve this issue in future updates.

Why do I get a “Pickup request failure” error when trying to book Australia Post pickup through PluginHive, and how can I use pickup service for Australian shipments?

The “Pickup request failure” error occurs because Australia Post does not support the Pickup service for MyPost Business accounts through PluginHive. To handle pickups for domestic Australian shipments, you can: 1. Generate shipping labels for your orders as usual. 2. Fulfill the orders and drop them off at the nearest post office yourself. 3. If you require carrier pickup service, use carriers that support pickup such as Australia Post StarTrack accounts, TNT Australia, DHL Express, Aramex MyFastway, etc. Ensure your carrier account supports pickup booking to avoid this error.

Why do I get the error “B30 unavailable” when creating Australia Post labels with quantity-based boxes, and how can I fix it?

The “B30 unavailable” error occurs because the Australia Post B30 service has a maximum weight limit of 5 kg, but your calculated cubic weight exceeds this limit (e.g., 7.2 kg). Previously, the label creation failed when the actual or cubic weight exceeded this threshold. To fix this issue, PluginHive has enhanced the app to automatically choose the correct Australia Post service based on the cubic weight rather than just actual product weight. This enhancement ensures label and rate generation succeeds even if the cubic weight is greater than 5 kg, as long as the actual weight is within limits. You should update your PluginHive app to the latest version where this fix is implemented and then test label creation again.

Why do international shipping labels generated through eParcel service not show signatures or shipping dates, while MyPost Business labels do?

The difference in displaying signatures and shipping dates on international labels is due to carrier-specific support. MyPost Business (MPB) international labels include signature and date information, and this is supported by Australia Post for MPB shipments. However, eParcel international labels do not show signature and date details because Australia Post does not support displaying these on eParcel-generated labels. Both MPB and eParcel accounts pass the same shipping data; the variation is from Australia Post’s handling of these account types. To resolve this or gain further clarification, you can contact Australia Post directly, sharing the request and response data related to your shipments.

Why do international shipping labels generated through PluginHive’s eParcel service not show signatures or shipping dates, and how can these be included in the shipment data?

International shipping labels generated via PluginHive for the eParcel service do not show signatures or shipping dates because PluginHive currently does not implement the relevant signature feature in the eParcel API request payload. Specifically, the API node `international_parcel_sender_name`—which when included triggers automatic population of the shipping date—is not utilized in PluginHive’s platform. Australia Post support has confirmed that PluginHive’s API request payloads do not include this field. Until PluginHive adds support for including this node or similar signature data in their shipment creation requests, signatures and dates cannot be automatically printed on international eParcel labels.

Why do international shipping labels generated through the eParcel service not show signatures or shipping dates?

For international labels generated with the eParcel service via PluginHive, the Signature and Shipping Date details are not included or passed onto the shipping labels. This is a limitation specific to eParcel international shipments, and therefore, signatures and dates will not appear automatically on these labels.

Why do my orders have created labels that do not appear in the Australia Post system when taken to the post office, and how can I resolve this issue?

If your orders have generated shipping labels but their details do not appear in the Australia Post system when scanned at the post office, follow these steps to troubleshoot and resolve the issue: 1. Verify in the Australia Post Parcel Send portal whether the order details are visible: – Log in to the Australia Post Parcel Send portal. – Check if the orders corresponding to the labels are listed. 2. If the orders are not visible in the Parcel Send portal, cancel the currently generated labels: – In your PluginHive app dashboard, locate the problematic orders. – Select the relevant orders. – Click on the three dots (options menu) associated with those orders. – Choose “Cancel Shipment” to cancel the existing labels. 3. Generate new shipping labels for the orders: – After canceling, create new labels from the PluginHive app. 4. Recheck the Australia Post Parcel Send portal to confirm that the new labels’ details appear. This process ensures that the labels are successfully uploaded and recognized by the Australia Post system, preventing issues when scanning at the post office.

Why do shipping labels fail with the error “Unable to pay for the order using the STORED_PAYMENT payment method” after generating about 5 labels, even though my payment card is set up correctly in Australia Post MyPost Business Account?

This error typically indicates a payment-related issue at the carrier (Australia Post) level, not a limitation within the PluginHive app itself. The app does not restrict the number of labels you can generate in a batch. However, Australia Post may have certain restrictions or holds on your payment method that limit the number of successful charges per session or per batch—often resulting in about 5 labels generating successfully before failures occur. To address this: 1. Verify with Australia Post directly if there are any restrictions, holds, or limits applied to your credit/debit card or MyPost Business account. 2. Confirm your credit/debit card details are up to date and your bank has not blocked multiple charges in quick succession. 3. Allow some time between label generation batches to avoid rapid repeat charges. 4. If the issue persists, try generating labels in smaller batches (e.g., 5 orders at a time) as a temporary workaround. 5. Contact Australia Post customer support to investigate any processing or fraud prevention measures impacting your card. The payment error does not originate from PluginHive and requires investigation with Australia Post or your bank.

Why do the PluginHive Multi Carrier app and the Australia Post app show different postage rate breakdowns for Australia Post services?

The discrepancy may be due to the packaging method used in the app. Currently, the Multi Carrier app uses the Weight Based packing method, which only considers product weight for shipping calculation, not dimensions. If you ship certain items using flat rate satchels or boxes with specific dimensions, this method may not accurately reflect shipping costs. To better align costs, confirm if you consider product dimensions alongside weights in packaging methods, and adjust your packaging setup accordingly.

Why do the Rate Automation rules sometimes get disabled automatically in the PluginHive app for my Australia Post account?

Rate Automation rules are automatically disabled when you disable the associated carrier account. For example, if you disable or remove an Australia Post account or replace an old account with a new one (with a different merchant token), the previously linked automation rules will become disabled. This is to prevent applying invalid rules to disconnected or inactive accounts. To ensure rates continue to show, confirm that the correct carrier account is enabled and its Rate Automation rules are active.

Why do the updated dimensions for MyPost Business Flat Rate Satchel Small keep reverting to the old dimensions after I update them?

When you update packaging dimensions in the app, orders that were created before the update won’t automatically reflect the changes. To apply the new dimensions to existing orders, you must re-process those orders by following these steps: 1. Open the specific order in the app. 2. Change the order status to “Initial.” 3. Once the order is in the “Initial” status, click on “Prepare Shipment.” This process forces the system to reapply the updated settings and dimensions. For new orders created after the update, the changes will apply automatically.

Why does Australia Post not calculate shipping rates for packages above 22 kg, and how should I configure my packaging settings to handle this limitation?

Australia Post supports a maximum package weight of 22 kg. If the package weight exceeds this limit, Australia Post does not offer shipping options for that package. To ensure Australia Post rates are available at checkout, you should set the maximum package weight in your packaging settings to 22 kg. This allows the app to split shipments exceeding this weight into multiple parcels, each within the 22 kg limit, enabling Australia Post rates to be displayed and used correctly. If you need assistance adjusting these settings, you can reach out to PluginHive support.

Why does bulk label creation fail when capturing payments for more than 5 orders at a time with Australia Post, and how can I troubleshoot this issue?

Bulk label creation failures after processing 5 orders typically relate to specific errors or system limits. To troubleshoot: 1. Test generating labels in smaller batches (e.g., 5 at a time) and observe when it fails. 2. Record the process via video or screenshots when the failure happens to provide evidence for escalation. 3. Check for any error messages returned by the app, as they often indicate the root cause. 4. Verify that payment methods are valid and active; sometimes, payment-related errors at your account level cause failures beyond a set batch size. 5. If specific orders fail, attempt label creation individually to isolate problematic orders. 6. Reach out to PluginHive support with test results and error details so they can investigate server or app limitations. Note: No changes have been made by PluginHive to alter bulk capture limits; consistent failure above 5 orders suggests environment or account-specific issues that require support involvement.

Why does my Australia Post account appear to be added successfully but then shows as not saved when I check again?

When you add the Australia Post account API keys and the system shows it as successfully added, but the information is later not visible or seems unsaved, follow these steps to troubleshoot: 1. After entering the API keys, ensure you click the “Save” or “Update” button on the settings page to confirm the details are stored. 2. Check for any browser caching issues by refreshing the page or clearing the browser cache, then revisit the settings page. 3. Verify you have the necessary permissions to update account settings in your PluginHive app. 4. Confirm there are no validation errors or missing mandatory fields that could prevent saving. 5. If you have multiple plugin or app instances, make sure you are viewing the correct environment where the changes were made. 6. As a precaution, log out and log back in to ensure your session is active and reflects any changes. 7. If the issue persists, try adding the account details using a different browser or device to rule out local browser problems. By carefully saving and verifying these steps, your Australia Post API key settings should remain stored and visible on subsequent visits.

Why does my order show a “Schema Error” and fail to generate a MyPost Business shipping label in the Label Summary?

The “Schema Error” and failure status in the Label Summary typically occur when there is a mismatch or incorrect recipient address data, specifically between the Suburb and Postal Code fields. To resolve this: 1. Verify the recipient’s address details, ensuring the Suburb and Postal Code exactly match the official data recognized by Australia Post (Au Post). 2. Cross-check and correct the address using the Au Post portal or address validation tool to confirm accuracy. 3. Update the order with the corrected address information in your system. 4. Reprocess the order and attempt to generate the shipping label again. This process realigns the address data with the schema expected by the MyPost Business label generation system, resolving the error.

Why does the app print a Parcel Post label instead of an Express Post label for orders selected with express shipping through Australia Post?

The app generates shipping labels based on the customer-selected shipping service only when that service is an Australia Post service recognized and displayed by the app. If the selected shipping service is not from Australia Post as per the app’s listing, the app defaults to generating the cheapest available label, such as Parcel Post. To ensure an express label prints, you can manually change the shipping service before generating the label by navigating to App -> Orders -> Open Order, updating the shipping service to an Australia Post Express option, and then generating the label.

Why does the Australia Post shipping label fail to generate for packages with large dimensions and weight, showing the error “The service B30 is not available based upon the calculated cubic weight”?

The error occurs because the PluginHive app calculates the cubic weight of the package and compares it with Australia Post service limits. If the cubic weight exceeds the allowed threshold for service B30, label generation fails. This can happen even if the physical weight is within limits but the volumetric size is too large. To resolve this issue: 1. Verify if the package dimensions and weight entered are accurate. 2. Avoid manually editing package dimensions in the app to unsupported values. Instead, use a box configured in the app that fits the products correctly. 3. If existing boxes cannot hold the product quantity or dimensions, add a custom box in the app that correctly correlates to the product quantity and package size. 4. This approach allows the app to automatically select the appropriate shipping service based on cubic weight, avoiding manual errors. 5. PluginHive has enhanced the app so shipping rates and labels are retrieved based on cubic weight calculations automatically, improving label generation success for packages near or above volumetric limits.

Why does the PluginHive app automatically favor Sendle over DHL and AusPost, and how can I ensure it chooses the cheapest shipping provider like DHL for my orders?

The app automatically selects the cheapest available shipping provider for each order based on the configured accounts and rates. If DHL is not being selected, it could be due to an issue preventing label generation for DHL shipments. For example, if the DHL label generation fails because required details are missing, the app may default to another provider like Sendle. To ensure DHL (or any other carrier) is selected automatically when it offers the best rate, verify that all shipment details meet DHL’s requirements, such as having a valid phone number in the “Ship From” address. This allows the app to process the order correctly with DHL and select it as the cheapest option.

Why does the PluginHive app not show Australia Post shipping quotes for orders weighing over 22 kg or exceeding the per-parcel weight limit?

The absence of Australia Post quotes for heavy or over-limit orders in the PluginHive app is due to predefined rate automation rules. Specifically, a rule named “AusPost Retail Rates” restricts available rates to orders weighing less than 4.9 kg. Consequently, if the total order weight exceeds this threshold, AusPost rates will not display at checkout within the app, and only other carrier rates will be presented. To address this: 1. Review and modify the rate automation criteria if you want to accommodate higher weight limits. 2. Alternatively, use a different Australia Post integration that supports higher or multiple parcel limits. 3. Ensure any changes are tested thoroughly to confirm accurate rate quoting for heavy or multi-box shipments.

Why does the PluginHive MultiCarrier Shipping Label App show a selected shipping rate (e.g., Australia Post) for orders with ‘Local Pick Up’ shipping method, and how can I handle such orders to avoid issues like printing tax invoices or generating shipping labels?

The PluginHive app imports all unfulfilled orders from your store regardless of the shipping method chosen by the customer. For each order, it automatically assigns the cheapest available shipping service to the order within the app. This includes Local Pickup orders, which do not require shipping. As a result, the app may show a selected shipping rate like Australia Post for these orders even though no shipping is actually needed. To properly handle Local Pickup orders and prevent issues such as inability to print tax invoices or pending label generation: 1. In the app, locate the relevant order. 2. Navigate to the order’s options and select **Advanced**. 3. Choose **Mark as Not to Ship**. 4. This action removes the order from the “All Orders” view and places it into the “Not to Ship” section, preventing the app from attempting to process a shipping label or rate for it. This workflow ensures Local Pickup orders are excluded from shipping label generation and related processes.

Why does the Shopify multi-carrier shipping label app show “shipping is not available for your country” for Australia Post, and how can I fix it?

This issue occurs because there is no Rates Automation rule set up in the app. To ensure shipping rates are displayed at checkout, you must create at least one automation rule in the app settings. Follow these steps to resolve the problem: 1. Navigate to the app dashboard in Shopify. 2. Go to **App Settings** > **Shipping Rates** > **Rates Automation**. 3. Create a new automation rule by selecting your preferred carrier services, such as Australia Post options. 4. Save the rule to enable rate calculation for the applicable shipping destinations. 5. Verify that the countries and shipping zones in the rule include Australia. By setting up this automation rule, the app will be able to show live shipping rates at checkout for Australia. For detailed guidance, you can also review the documentation here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-multi-carrier-shipping-label-app/#choose-preferred-services If backup rates are still not working after this, ensure your backup rate rules are correctly configured under the shipping rates settings.

Why doesn’t the drop-down menu show live Australia Post rates at checkout, and how can I enable this feature in PluginHive?

If live Australia Post (Au Post) rates are not showing at checkout, it is likely because your Shopify store is on the Basic plan, which does not support the ‘Carrier Calculated Shipping’ feature required for live rates to display. To enable live Au Post rates through PluginHive, you need to: 1. Upgrade your Shopify store to a higher plan that includes the **Carrier Calculated Shipping** feature. 2. Contact Shopify support to confirm the availability and enable this feature on your store. 3. Once the feature is enabled by Shopify, live Au Post shipping rates will be shown at checkout through PluginHive. Note: This requirement is mandated by Shopify and is not a limitation of the PluginHive app. Until you upgrade, the app can still be used for label generation and order processing, but live shipping rates will not be displayed.

Why is a DHL label being generated instead of an Australia Post label when the order is supposed to be shipped via Australia Post, and how can I prevent this?

If the system auto-generates a DHL label instead of an Australia Post label, it usually means Australia Post API did not provide shipping rates for that order. This can happen if there is missing or incorrect data in the order or shipping address. To troubleshoot: 1. Do not generate a shipping label for affected orders yet (keep them in Processing status). 2. Share the affected order numbers with PluginHive support for further investigation. 3. Support will compare the API requests and responses to identify missing or incorrect mandatory attributes causing rate failures. 4. Common issues include incorrect suburb or postal code in the shipping address, which should be validated and corrected per Australia Post standards.

Why is Aus Post domestic shipping not showing as an option for an order created by duplicating a Shopify order, and how can this be resolved?

Aus Post domestic shipping will not show as an option if no shipping method is selected for the order in Shopify. The multi-carrier app assigns shipping services based on automation rules linked to the shipping methods set in Shopify. When you create or duplicate orders manually in the Shopify backend, ensure that a valid shipping method matching your automation rules (e.g., Aus Post domestic) is selected for the order. If the shipping method is missing or different, the app will not assign the Aus Post service automatically, and you may see messages to “check automation rules.” To fix this: 1. Verify that the shipping method is selected on the Shopify order page before it reaches the multi-carrier app. 2. Use a consistent shipping method name on all orders to ensure automation rules apply properly. 3. If you encounter orders without a shipping method selected, assign the carrier manually in the multi-carrier app by: a. Selecting the order > Advanced > Change Carrier/Service. b. Choosing the correct Aus Post domestic service. c. Confirming the selection. Following these steps ensures Aus Post domestic is available and assigned automatically for applicable orders.

Why is Aus Post not showing up as a shipping option for my order #2357?

Aus Post shipping options appear based on your Automation rules configured in the app. If a customer selects a specific shipping method, only that carrier’s rates, such as Aus Post, will be returned. For order #2357, the package details were manually edited, resulting in multiple packages and defaulting the carrier option to Aramex instead of Aus Post. Updating the carrier assignment in the order to Aus Post resolved the issue and showed the correct rates. To fix similar issues: 1. Check the Automation rules to ensure the correct carrier is assigned. 2. Avoid manual edits that split the order into multiple packages unnecessarily if you want Aus Post to appear. 3. If the package is split, verify which carrier is assigned for each package. 4. Update the carrier manually in the order if needed to align with the preferred shipping method.

Why is Australia Post calculated shipping not showing up at checkout even after connecting it and setting weight limits?

Australia Post shipping will not appear if the order weight falls outside the configured weight range in the rate automation rules. For example, if the minimum weight is set to 0.5kg and the actual package weight is 0.3kg, Australia Post rates will not display. To resolve this: 1. Check the calculated total weight of the cart at checkout. 2. Confirm that it falls within the automation rule’s configured range (e.g., 0.5kg to 20kg). 3. Adjust product weights if necessary so the total reaches the minimum threshold, or revise the automation weight range as appropriate. 4. Test by creating transactions with weights within the correct range to ensure Australia Post rates appear alongside other carriers like TNT.

Why is Australia Post not appearing as a shipping option for my order so I can compare its rates with FedEx and Aramex?

Australia Post shipping options appear only if a valid shipping method associated with Australia Post is selected before placing the order. If no shipping method is chosen, Australia Post rates will not show up for comparison. To resolve this: 1. Ensure you select an Australia Post shipping method in your Shopify store before placing any test or real orders. 2. If Australia Post still doesn’t appear, verify your PluginHive and Shopify shipping settings to confirm Australia Post services are enabled and properly configured. 3. If the issue persists, providing the shipping method selected for the order and granting collaborator access to your store will help support troubleshoot further.

Why is Australia Post not showing up as a calculated shipping rate during checkout, while only TNT rates appear?

Australia Post rates may not appear at checkout if the total order weight exceeds the weight limits set in your Australia Post shipping rule. The app considers the total order weight, not individual item weights separately. For example, if you have two items weighing 13 kg and 8 kg respectively, the combined order weight is 21 kg, which exceeds a 20 kg maximum weight rule for Australia Post, causing only TNT rates to display. To ensure Australia Post rates appear, verify that the total order weight complies with your configured weight limits.

Why is Australia Post not showing up as a carrier option for my order in PluginHive?

The provided conversation does not contain a direct answer for this issue. Please ensure that Australia Post is properly configured and activated in your PluginHive account, and that your shipping destination and package details align with Australia Post’s service requirements. If the problem persists, contact PluginHive support with specific order details for further troubleshooting.

Why is Australia Post not showing up as a shipping option for large domestic orders, even though it was fixed for international orders?

Australia Post shipping rates may not appear for large domestic orders if certain conditions are not met or if there is an intermittent issue. To resolve this: 1. Verify if the orders are in the correct processing status, as Australia Post services show rates only for orders in processing status. 2. Check for any specific weight or dimension restrictions on large domestic shipments in your Australia Post plugin settings. 3. Provide the order number where rates are not appearing so the support team can investigate specific cases. 4. If rates suddenly begin to appear without changes on your side, it is likely that no manual adjustments were made by PluginHive recently. 5. Monitor future orders, and if the issue recurs, provide detailed order information including screenshots for targeted troubleshooting.

Why is domestic Australia Post shipping unavailable at checkout after enabling international Rate Automation rules?

The unavailability of domestic shipping after enabling international rules typically occurs if the Rate Automation rules are not properly configured to match varying cart conditions. To resolve this: 1. Confirm that your Australia Post account is correctly connected under App Settings -> Carriers. If not, reconnect the account. 2. After reconnecting, update your Rate Automation rules in App Settings -> Shipping Rates -> Rate Automation for the correct Australia Post account. 3. Verify that you have distinct Rate Automation rules for domestic and international shipments. Each rule should include matching conditions for price, weight, zones, or cart parameters relevant to domestic shipments. 4. Ensure that at least one domestic shipping rule matches the cart’s parameters. Without a matching rule, domestic shipping rates will fail. 5. Test checkout with domestic shipping addresses to confirm rates are displayed correctly.

Why is my international shipping label failing to generate in the PluginHive app for Australia Post, and how can I fix it?

International shipping labels may fail to generate if required customs details are missing or invalid. Specifically for Australia Post shipments, you need to provide: 1. Harmonization Code (HS Code) for each product. 2. Country of Manufacture (COM) or state of manufacture information. 3. Ensure the product description used for customs does not exceed 40 characters. To fix the issue: – Navigate to the app dashboard > Products > All Products. – Open each product in the order. – Click on “Edit” under the customs section. – Update the HS Code, Country/State of Manufacture, and reduce the product description to 40 characters or fewer as required. – Save the changes. – Try generating the shipping label again. If the label still fails to generate, contact PluginHive support for further troubleshooting.

Why is the Australia Post option not appearing for small satchel items, and how can I enable it with the correct packaging and rates?

The Australia Post Satchel option does not appear by default because the app uses predefined Custom Boxes for packaging. To enable Australia Post Satchels with accurate shipping options: 1. Go to **App Settings** -> **Shipping** -> **Packaging**. 2. Click **Add Box** and choose **Add MyPost Business Box**. 3. Select the desired Satchel size(s) provided by Australia Post and click **Add**. 4. Save the changes to apply the new packaging options. 5. To ensure correct shipping rates, add accurate product dimensions in bulk by navigating to **Products** -> **All Products** -> **Export**. 6. Update the dimensions in the exported CSV file for all relevant products. 7. Import the updated CSV back into the app and confirm the changes. Following these steps will enable the app to calculate shipping rates such as the $10.95 small parcel via Australia Post Satchels correctly. For detailed guidance on bulk product updates, refer to the provided CSV article link.

Why is the Australia Post shipping label not generating for my package with dimensions 53 x 53 x 36 cm and weight 4 kg, and how should I proceed?

Label generation issues for Australia Post shipments can occur if the package dimensions or weight exceed limits accepted by their system or if there is a mismatch in the entered details. To resolve this: 1. Verify the exact package dimensions and weight you intend to ship. 2. Use the Australia Post website directly to try generating a shipping label with the precise package details (dimensions: 53 x 53 x 36 cm, weight: 4 kg) and the correct ship-from and ship-to addresses. 3. The addresses for testing should be: – Ship From: 50 Bayswater Road, Shop 1, Rushcutters Bay, New South Wales, Australia 2011 – Ship To: 11/2 Cerretti Crescent, Manly, New South Wales, Australia 2095 4. If label generation succeeds on the Australia Post site with these exact details, inform the PluginHive support team so they can investigate further from their end. 5. If issues persist, capture a complete screenshot or video of the label generation attempt on Australia Post’s platform and share it with PluginHive support for a thorough review. Following these steps ensures that the problem does not stem from the package details or address formatting, allowing targeted troubleshooting with PluginHive.

Why is the Australia Post shipping rate not showing in checkout for a product whose weight was updated from 0.1 kg to 0.5 kg, and only TNT Australia shipping is listed despite setting a weight-based rate rule for Australia Post from 0.5 to 20 kg in the PluginHive MultiCarrier Shipping Label App?

The likely cause is that the checkout or storefront system is still referencing the product’s previously cached weight value (0.1 kg) rather than the updated weight (0.5 kg). This prevents the Australia Post rate automation rule, which applies from 0.5 to 20 kg, from triggering during shipping rate calculation. To resolve this: 1. Confirm that the product weight has been updated correctly in your Shopify admin and saved. 2. Clear any cache related to product data: – Perform a “Force Import” of the product within the PluginHive app to refresh data synchronization. – Clear your browser cache or test the checkout in an Incognito window to eliminate client-side caching. 3. Check if any third-party apps or Shopify settings might be caching or overriding the product weight during checkout. 4. If the issue persists, the product data update may require time to propagate fully through Shopify’s system or PluginHive’s platform. 5. As a temporary measure, test with a new product or duplicate the product with the new weight to verify if the Australia Post rate rule triggers correctly. 6. If none of the above steps help, reach out to PluginHive support with transaction log IDs for deeper investigation, as it may be an issue on their integration or caching layer. By ensuring the system fully registers the product’s updated weight, the configured Australia Post shipping rules for the 0.5 to 20 kg weight range should apply, and both TNT and Australia Post shipping rates will appear in checkout.

Why is the PluginHive app selecting my custom boxes instead of the Australia Post satchels for shipping even when the items fit the satchel size and weight requirements?

The app selects packaging based on strict dimensional comparisons. The height, width, and length of the product are individually compared against the box dimensions. If the product’s height exceeds the satchel’s set height, the satchel won’t be selected. In your case, the Australia Post satchel height is set to 1 cm, but your product’s height is larger (e.g., 3.5 cm), so the app excludes the satchel and selects the larger custom boxes which accommodate the product height. To have the satchel selected correctly, you need to either increase the height dimension of the satchels in your packaging setup or decrease the product’s height dimension in your listings to fit within the satchel size. Also note that if you disable custom boxes, the app generates dynamic boxes based on product dimensions, which may lead to inefficient packaging and higher shipping costs.

Why is the signature confirmation rule still being applied on Australia Post rates even after disabling it, and how does it affect the shipping rates in the PluginHive app?

The signature confirmation rule adds an additional fee on top of the shipping rates. Even if you disable the signature option, if it was enabled previously, the PluginHive app may still apply this charge to the calculated rates, causing them to appear higher than expected. To resolve this: 1. Disable the signature confirmation option in your Australia Post (MyPost Business) account settings and ensure it is not active for new orders. 2. Create a new order after disabling this option to refresh the rates fetched by the app. This will ensure the rates reflect the discounted shipping price without the signature fee. 3. Verify that any discounts or coupons applied in the Australia Post portal are correctly recognized by the app by testing a fresh order. By following these steps, the app will display the accurate rates consistent with the MyPost Business portal without inflating shipping costs due to signature confirmation fees.

Why was a label generated with Australia Post service even though the customer selected TNT Road Express as the shipping option?

This mismatch typically occurs due to incorrect selection or configuration in the order processing or label generation step. To prevent this, verify the shipping carrier selected on the order before generating labels to ensure it matches the customer’s chosen shipping option. If a label has already been generated with a different carrier than selected, do not generate additional labels for the order until the discrepancy is resolved. Since the orders in question were fulfilled over a month ago, it is not possible to audit past label assignments. Moving forward, review each order’s carrier selection during packing or label creation and report any inconsistency immediately with the order number for investigation.

Why was I charged for the Australia Post rates and labels and Multi Carrier Shipping Labels apps if I had uninstalled them and was not using them?

Shopify manages billing for all active apps on its platform, and charges begin once the trial period ends if the app remains installed. If the app is uninstalled after the trial ends, no further charges will apply in subsequent billing cycles. In your case, although you have now uninstalled the apps, charges occurred because the apps were installed and active during the billing periods before uninstallation.

Why were 2 separate AusPost labels generated for a single order with 2 boxes instead of one consolidated shipment with multiple package labels?

When multiple labels appear for a single order, it often indicates that separate packages were selected individually during the packing or label generation process rather than consolidating into one shipment with multiple package labels (e.g., label 1 of 2 and 2 of 2). To avoid this, ensure that when fulfilling multi-box orders, the system or packing workflow correctly groups the packages under a single consignment before generating labels. Since your order in question was fulfilled a month ago, exact verification isn’t possible retrospectively. Going forward, closely monitor the package selection step before label generation to confirm whether packages are grouped or treated separately. If you encounter this issue again, provide the order number before generating labels so the situation can be analyzed promptly.

Will removing a personal credit card from the Australia Post account affect the PluginHive app’s label printing or shipping integration?

Removing your personal credit card from the Australia Post account will not affect the PluginHive plugin’s functionality as long as your Australia Post account remains active and properly billed through your business credit account. The plugin connects to your Australia Post account for shipping label generation and shipping rates, so maintaining valid billing and account activity is essential for continued seamless operation.

Will the app automatically select the cheapest shipping option when integrating both Aramex and Australia Post, and will customers see the price of each shipping option at checkout?

If you configure the app to show shipping rates at checkout, customers will see the prices for each available shipping option (including Aramex and Australia Post) and can choose their preferred carrier. The order imported into the app will then use the customer-selected shipping option. However, if you do not display shipping rates at checkout using the app, it will automatically assign the cheapest shipping option to the order. This setup allows flexibility depending on how you want to handle carrier selection during checkout.

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Shopify Multi Carrier Shipping Label App