For Shopify merchants using Canada Post, displaying tracking information directly within the store is one of the most effective ways to communicate with the customer regarding their order status . Providing Canada Post tracking details builds trust by showing customers that you’re transparent and reliable. It gives them confidence that their order is on its way and helps create a smooth post-purchase experience that encourages repeat business.
Visible tracking doesn’t just benefit the customer; it also helps your business run more efficiently. When shoppers can easily access their Canada Post tracking status, they’re less likely to contact your support team with “Where is my order?” inquiries. This means fewer repetitive tickets, less time spent on routine questions, and more time for your team to focus on meaningful customer interactions. Simply put, displaying tracking information boosts trust and lowers your customer service workload at the same time.
In This Article:
- Benefits of Displaying Canada Post Tracking in Shopify
- Displaying Canada Post Tracking in Shopify
- Best Practices for Displaying Canada Post Tracking in Shopify
- Expected Results of Displaying Canada Post Tracking in Shopify
- Conclusion
- FAQ’s
Benefits of Displaying Canada Post Tracking in Shopify
Displaying Canada Post tracking in your Shopify store does more than just show shipment status; it creates a smoother, more professional shopping experience. Here’s how it benefits both you and your customers.
- Builds buyer confidence and transparency: When customers can easily access Canada Post tracking for their orders, they feel reassured that your store is reliable and honest. Real-time tracking updates show that you’re committed to keeping buyers informed every step of the way, which builds long-term trust.
- Reduces WISMO (Where Is My Order) inquiries: By proactively displaying tracking information, you empower customers to check their order status themselves. This significantly reduces the number of “Where is my order?” inquiries your support team receives, saving time and lowering customer service costs.
- Enhances brand reputation with reliable delivery: Clear, visible tracking gives customers confidence that you offer a professional and dependable shopping experience. A strong track record of on-time, trackable deliveries helps boost your brand reputation and encourages repeat business.
- Protects disputes and claims: Having Canada Post tracking tied to each order means you have documented proof of shipment and delivery status. This helps protect your business in the event of a dispute, chargeback, or delivery claim, making it easier to resolve issues fairly.
Displaying Canada Post Tracking in Shopify
Shopify Shipping with Canada Post
Shopify makes it easy to display Canada Post tracking details automatically, so your customers can monitor their shipments without needing to contact you. Here’s how it works:
Built-in Tracking for Transparency
When you use Shopify Shipping with Canada Post, tracking details are automatically generated for each order. These tracking numbers are linked to customer orders and shared through order status pages and email notifications. This gives buyers visibility on their shipment progress, helping to build trust and reduce “Where is my order?” inquiries.
Competitive Rates Through Shopify’s Account
Shipping rates are based on Shopify’s discounted account with Canada Post, allowing you to offer reliable delivery at better rates. This not only benefits your margins but also lets you pass savings and confidence on to your customers.
Seamless Domestic and International Delivery
Shopify Shipping with Canada Post supports both domestic and international shipping, with tracking included across a variety of mail types. Customers can follow their package journey in real time, enhancing satisfaction and your brand’s reputation for transparency.
How to Enable Canada Post with Shopify Shipping
- From your Shopify admin, go to Settings > Shipping and Delivery> Manage Preferred Carrier, add Canada Post and Save.
- In the Shipping and delivery section, click add rates and choose Canada Post.
- Now, as you generate labels using the supported Canada Post services in Shopify like Expedited Parcel, Xpresspost, or Tracked Packet tracking numbers are automatically created, and both you and your customers can easily track the order in real time.
Tracking Through PH Multi-Carrier Shipping Label app:
- In order to track Canada Post orders seamlessly, you need to have your Canada Post account integrated with the PH Multi-Carrier Shipping Label app.
- You can follow the comprehensive guide to set up the PH Multi-Carrier Shipping Label app.
- Now, in order to seamlessly track any Canada Post order, head over to the PluginHive MCSL app’s landing page, open any order with a generated label, and mark the order as fulfilled this ensures the tracking information is shared with your customer automatically.
- As soon as you mark the order as fulfilled, the tracking details are sent to the customer via email, and the order is displayed under the tracking tab of the PH Multi-Carrier Shipping Label app including the Canada Post tracking number and real-time shipment status.
- Additionally, to display a separate tracking tab in your Shopify store for customers, you can use the Shipment Tracking & Notify app, which makes it easy for buyers to check their Canada Post tracking status directly on your site.
Best Practices for Displaying Canada Post Tracking in Shopify
Follow these best practices to build trust, reduce customer inquiries, and provide a smooth shipping experience when using Canada Post with your Shopify store:
- Ship with tracked Canada Post services (Tracked Packet, Expedited Parcel, Xpresspost)
Using tracked services ensures customers get timely updates and can monitor their orders easily, which builds trust and reduces “Where is my order?” inquiries. - Set delivery and tracking expectations at checkout
Clearly display estimated delivery dates and let customers know they’ll receive a Canada Post tracking link after shipping. This transparency helps manage expectations. - Train your support team to access and share tracking information quickly
Ensure your team knows how to find and share tracking details in Shopify or through a shipping app like PH Multi-Carrier Shipping Label, so they can assist customers efficiently. - Monitor Canada Post tracking data proactively
Keep an eye on shipments and reach out to customers if delays or issues appear in tracking updates. This proactive communication strengthens your store’s reputation.
Expected Results of Displaying Canada Post Tracking in Shopify
By displaying Canada Post tracking clearly in your Shopify store, you can expect measurable improvements in customer experience and business efficiency:
- Reduction in WISMO (Where Is My Order) inquiries
Many merchants see a 30–50% drop in order status inquiries when tracking is visible and easy to access. - Improved customer satisfaction and reviews
Shoppers appreciate transparency and reliable delivery updates, leading to better feedback and higher ratings. - Reduced customer support costs
Fewer inquiries mean your support team can focus on more complex issues, saving time and resources. - Strengthened brand trust
Providing clear, reliable Canada Post tracking helps position your Shopify store as professional and customer-focused.
Conclusion
Displaying Canada Post tracking in your Shopify store delivers clear benefits: it builds customer trust, reduces WISMO inquiries by up to 50%, lowers support costs, and enhances your brand reputation. By making tracking information easy to access, you improve the overall shopping experience and encourage positive reviews.
Now is the perfect time to review your Shopify tracking setup. Make sure customers can easily find and follow their Canada Post tracking links.
To simplify the process and unlock advanced tracking, consider using the PH Multi-Carrier Shipping Label app. It helps you display accurate Canada Post tracking effortlessly and proactively manage shipping updates so you can focus on growing your business.
FAQ’s
1. Is tracking free with Canada Post?
Yes, Automatic tracking is available for free in your Canada Post account.
2. How does Canada Post tracking work?
Canada Post’s tracking system provides up-to-date information about the location and status of a package. When a customer enters a tracking number into the Canada Post tracking tool, the system displays the most current delivery status. The results page shows key details about the shipment’s progress.
3. How to connect Canada Post with Shopify?
You can connect Canada Post to your store using the PH Multi-Carrier Shipping Label app. It allows you to use your own Canada Post account to generate labels, display accurate shipping rates at checkout, and provide tracking information to customers.
4. Where is the tracking number on a Canada Post label?
If you sent a package using Priority, Xpresspost, or Regular Parcel with delivery confirmation, the tracking number can be found at the bottom of your tracking receipt. This number allows you to monitor the shipment’s status through Canada Post’s tracking system.
