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DHL Account Integration – Multi Carrier Shipping Label App for Shopify FAQs

    FAQs on connecting and managing your DHL account in the Shopify multi-carrier app

Questions in this section:

Why does the “Add DHL” button in the PluginHive app not respond and redirect me to the “Set up DHL account” page instead of adding the account directly?

The “Add DHL” button in the PluginHive app is designed to move you to the “Set up DHL account” page where you need to enter your DHL account credentials such as Account Number, Site ID, Site Password, and Country. This is a necessary step to link your DHL Express account securely with the app. If the button redirects you without adding the account instantly, you must fill in these details on the setup page to complete the configuration.

Why am I prompted to set up a DHL account in the PluginHive portal even though it was already configured during initial setup?

The prompt to set up a DHL account again arises if the DHL account credentials or connection are not properly reflected or synced in the PluginHive portal backend. You should verify your DHL account integration status within the PluginHive dashboard. This setting and account verification step is necessary to enable the “Include Shipping Charges In Invoice” option for DHL. Note that this setting currently exists only for DHL and not for FedEx.

Where should I request or contact to obtain the DHL Express account details and API credentials?

You should contact the DHL Support team or visit a nearby DHL office to obtain your DHL Express account details and API credentials. Additionally, you can find contact information specific to the UAE region at https://mydhl.express.dhl/ae/en/help-and-support.html#/contact_us. When contacting DHL, request your DHL Account Number, API Key (Site ID), and API Secret (Site Password) needed for integration.

What should I do if my DHL account details are not recognized or the account is not added in the PluginHive app after submission?

If your DHL account details are not recognized or the account does not get added after submission: 1. Double-check all the entered information (Account Number, Site ID, Site Password, Country) for accuracy and completeness. 2. Ensure that the credentials provided are valid and active; incorrect or inactive credentials will prevent account linking. 3. If you previously submitted details but the app did not register them, resend the credentials carefully. 4. The app will add accounts initially in test mode; verify that the test credentials are allowed by DHL. 5. For live shipping, you must request official Production credentials directly from DHL. 6. If issues persist, contact PluginHive support with your details for specific troubleshooting. Following these measures will help successfully add your DHL account and transition from test mode to live shipping.

What should I do if my current DHL account credentials only support the new REST API and are not backward compatible with the PluginHive XML integration?

If your DHL account credentials are only compatible with the REST API and cannot be used with the older XML integration, you have two options: 1. Request DHL to issue credentials compatible with the existing XML API temporarily, so you can continue using PluginHive’s current setup until the REST API integration is fully deployed. 2. Wait for PluginHive’s upcoming REST API integration to go live and then switch your account credentials to connect using the REST API with PluginHive. Meanwhile, you can reach out to PluginHive support who can assist you in either configuration or provide updates on REST API availability.

What should I do if I have the DHL account details but connecting the account to PluginHive is not working?

If you have all the required DHL details (Account Number, Site ID, Site Password, Country) but the connection is not successful, share these details directly with PluginHive support. They can manually add your account to the app and confirm once it is connected. If further help is needed, you may book a Zoom call for guided setup assistance.

What should I do if I encounter issues finding the credentials needed to add my DHL Express Commerce account to EasyPost?

If you are unable to locate the required credentials for DHL Express Commerce on the DHL portal, do the following: 1. Reach out directly to your DHL Account Representative to request the specific credentials needed for API or EasyPost integration. 2. Confirm that you have the Account Number, API Key (Site ID), and API Secret (Site Password) or any EasyPost-specific credentials required. 3. Once you have received these credentials, proceed with adding your DHL account to EasyPost. 4. If you continue to face issues, contact PluginHive support to schedule a call where the support team can assist in verifying credentials and integration steps.

What should I do if I am waiting to receive the DHL Freight Sweden credentials needed for integration with PluginHive?

While waiting for your DHL Freight Sweden credentials, you should: 1. Keep in touch with DHL Freight Sweden to ensure timely receipt of your account details. 2. Inform PluginHive support that you are awaiting the credentials, so the support team is prepared for your integration once the details arrive. 3. Once you receive the credentials, promptly enter them into the PluginHive app to connect your carrier account. 4. After the connection is established, schedule an onboarding session with PluginHive using the appointment link they have provided. 5. Use this session to get step-by-step assistance with setup and shipment management.

What details do I need to provide if I am having trouble adding my DHL Express account to the PluginHive app?

To assist you with adding your DHL Express account, please provide the following information: 1. Account Number 2. Site ID / API Key 3. Site Password of Origin With these details, support can attempt to add the account on your behalf.

What credentials do I need to connect FedEx, DHL, and UPS accounts to the app?

– FedEx: FedEx Account Number and Billing Address. – UPS: UPS Account Number and Login Details. – DHL Express: DHL Account Number, API Key, and API Secret. Having these details ready is essential to successfully link your carrier accounts with the app.

Is there an option to add multiple carriers (FedEx, DHL, UPS) within a single subscription plan?

Yes, there is an option to add three carrier accounts within the $19 subscription plan. If you agree to this arrangement, PluginHive can enable this feature on your account. This allows you to use FedEx, DHL, and UPS simultaneously under one plan without upgrading to a higher tier. You can test adding up to two carriers initially during the trial and then request the addition of the third carrier once satisfied.

How do I set up my DHL Express account with the PluginHive app to enable shipping functionalities?

To set up your DHL Express account with the PluginHive app, ensure you have the following credentials ready: your DHL Account Number, API Key, and API Secret. These credentials are necessary for connecting your DHL account. If you do not have them, contact your DHL Account Representative to obtain these details. Once you have these credentials, you can proceed with the integration process in the PluginHive app. If you need further assistance, you can reach out to PluginHive support for setup help.

How do I set up multiple carrier accounts (e.g. PostNord and FedEx) within PluginHive while using the DHL Express Commerce integration for other carriers?

After installing the PluginHive app and activating your subscription, you can add your carrier accounts individually inside the app for PostNord and FedEx. For shipments handled by DHL Express Commerce integration (covering DHL Express and Deutsche Post), you do not need to set them up inside PluginHive. This allows multiple shipping workflows to coexist, with only selected carriers managed through PluginHive. Support can assist with setup via scheduled consultations.

How do I obtain and fill in the DHL Express credentials required for setup?

To get your DHL Express credentials and fill the required fields, follow these steps: 1. Visit the PluginHive knowledge base article on how to get your DHL account number: https://www.pluginhive.com/knowledge-base/how-to-get-dhl-account-number/ 2. You will need to gather the following details from DHL: – Account Number – Site ID – Site Password 3. Alternatively, register and log in at the DHL Developer Portal here: https://developer.dhl.com/user/login?destination=/node/102 4. Contact your DHL representative if you need help obtaining these API credentials. 5. Once you have these details, enter them into the respective fields in the PluginHive app to complete the DHL setup.

How do I find the Site ID for my DHL account to use with PluginHive?

The Site ID is part of the DHL API credentials required for integration. To obtain your Site ID: 1. Refer to the PluginHive guide here: https://www.pluginhive.com/knowledge-base/how-to-get-dhl-account-number/ 2. Log in to the DHL Developer Portal here: https://developer.dhl.com/user/login?destination=/node/102 3. Contact your DHL account representative to request the Site ID corresponding to your account. 4. Once received, enter the Site ID along with the account number and password into PluginHive’s DHL configuration fields.

How do I connect the app to my DHL account?

To connect your DHL account to the app, follow these steps: 1. Accept the subscription charges for the app on Shopify. 2. Open the app and choose the DHL Express option to add your account. 3. Provide the required DHL API credentials, which include: – Account Number – API Key (Site ID) – API Secret (Site Password) – Country where your DHL account is registered 4. After entering these details, the app will connect to your DHL account. For further assistance with setup, you can request a Zoom call with the support team.

How do I connect my DHL Express account to the PluginHive Shipping app for Shopify?

To connect your DHL Express account to the PluginHive Shipping app, you need the following details from DHL Express: 1. Account Number 2. Site ID 3. Site Password 4. Country If you do not have these details, contact DHL Express support to obtain them. After gathering these details, you can add the DHL Express account in the app settings. If you need assistance during setup, PluginHive support can provide onboarding via a Zoom call—just schedule a time suitable for you.

How do I connect my DHL Express account to the PluginHive app?

To connect your DHL Express account to the PluginHive app, you need to have the following details ready: 1. DHL Account Number 2. Site ID 3. Site Password 4. Country Once you have these details, you can provide them through the app or support channel to add your account. PluginHive support can assist in adding the account if you share these credentials appropriately.

How do I connect my DHL account to the PluginHive app now that the DHL Express XML Portal is sunset, and how do I get my Site ID and password?

To connect your DHL Express account to the PluginHive app, you need to use the MyDHL Express API credentials instead of the deprecated XML portal details. Follow these steps: 1. Register for the DHL Developer Portal and access the API section. 2. Obtain your API Key and API Secret from the DHL Developer Portal (these correspond to the Site ID and Site Password, respectively). 3. If you cannot find these details online, contact your DHL Account Representative or the nearest DHL office to get the correct API credentials. 4. Use these credentials to connect your DHL account within the PluginHive app. 5. If you face difficulties, you may share the required API credentials (Account Number, Site ID, Site Password, and Country) with PluginHive support for assistance in configuration.

How do I add UPS and DHL Express carrier accounts in the PluginHive app?

To add UPS and DHL Express accounts: 1. Obtain your UPS and DHL Express credentials (username, password, API keys, or account numbers as required). 2. Log into the PluginHive app on your store and go to the Carrier Accounts or Settings section. 3. Follow the prompts to enter your UPS and DHL account details. 4. Save the account information to link them with the app. If you experience login issues with UPS or do not have credentials ready, ensure you retrieve them from UPS directly or your account administrator before adding.

How can I set up a DHL account for integration with the PluginHive app?

To set up a DHL account for integration: 1. Obtain your DHL account details required for the PluginHive system. 2. Contact PluginHive support with your DHL account information to initiate the integration process. 3. PluginHive support can assist you in configuring and activating DHL shipping within your app once the account details are provided. Additionally, ensure you use the correct email for DHL Australia account setup requests, which is [email protected]. If you encounter issues during setup, reach out to PluginHive support for further assistance.

How can I schedule an onboarding session with PluginHive for DHL Freight Sweden integration?

To schedule an onboarding session with PluginHive: 1. Ensure you have connected your DHL Freight Sweden account to the PluginHive app by adding the necessary credentials. 2. Use the appointment booking link provided by PluginHive (https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=bpmdaz-wx.myshopify.com&email=&ticket=322819&key= 1744402179123. to select a preferred date and time for the session. 3. Provide your contact details and confirm the appointment slot. 4. During the onboarding, PluginHive support will assist you with understanding the app’s features, configuring your shipping setup, and training you to manage your shipments efficiently.

How can I schedule a support session to get help with setting up the PluginHive app with my DHL account?

You can book a support slot for a Zoom call with PluginHive by using the provided appointment booking link specific to your store and email. During the call, PluginHive support will guide you through the app setup process and troubleshoot any issues. Make sure your system has a working microphone and screen-sharing permissions enabled.

How can I schedule a support call with PluginHive to get help with DHL Express setup through EasyPost?

To schedule a support call with PluginHive for DHL Express integration help via EasyPost: 1. Use the PluginHive appointment booking link provided by their support team or visit https://appointments.pluginhive.com to select a suitable date and time. 2. Confirm the appointment to receive calendar invitations and call details. 3. Prepare your DHL and EasyPost account credentials before the call. 4. Join the Zoom or Google Meet session at the scheduled time, where PluginHive support will guide you through the setup, troubleshoot issues, and assist in finalizing the integration. 5. During the call, you can securely share your credentials if needed, allowing PluginHive to perform configuration troubleshooting.

How can I schedule a support call with PluginHive to get help with completing my DHL Express integration?

To schedule a support call with PluginHive for assistance with DHL Express integration: 1. Use the dedicated booking link provided by PluginHive, which directs you to their appointment system. For example, https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=YOUR_STORE_URL&email=YOUR_EMAIL. 2. Select a suitable date and time slot according to your availability for a Zoom or Google Meet session. 3. Confirm the appointment to receive a calendar invite and call details. 4. Prepare your DHL credentials (Account Number, API Key/Site ID, and API Secret/Site Password) to share securely during the call. 5. Attend the scheduled call where PluginHive support will guide you through the integration process, troubleshoot authentication issues, and help finalize the setup on your store.

How can I schedule a call with PluginHive support to set up carrier accounts like DHL, Canada Post, and UPS?

PluginHive offers onboarding sessions via Zoom that you can schedule through an appointment booking system. To book a slot for a call, use the appointment link provided by PluginHive to select a time according to your availability. Once you book, you will receive a confirmation with the meeting details including date, time, and Zoom link. Ensure you have a working microphone and screen-sharing permissions enabled for the call.

How can I get ongoing assistance or schedule a call with PluginHive support to help with DHL Express account setup and configuration?

PluginHive provides direct support for account integration and setup via scheduled calls. You can book a slot through their appointment system (link provided by support representatives). During the call, you can review your account details, configuration, and shipping zones, and receive personalized guidance to automate and streamline your shipping process. Contact the support team to arrange a suitable time.

How can I add my DHL Express account into the PluginHive app if I have my Account Number, Site ID (API Key), Site Password, and Country of Origin?

To add your DHL Express account into the PluginHive app, provide the following details: Account Number, Site ID (API Key), Site Password, and Country of Origin. The PluginHive team can then add your DHL account on your behalf, initially in test mode, to verify the connection. Once added, you should cross-check the integration within the app to ensure it appears and functions correctly. If you face any issues or need guidance, PluginHive offers support via scheduled Zoom onboarding calls where you can get live assistance setting up and using the DHL integration.

Can I use a test account for carriers like NZ Post and DHL Express when installing the PluginHive app on staging or development sites?

PluginHive does not provide any test accounts for carriers like NZ Post and DHL Express. If you require test accounts for these carriers, you need to contact the respective carrier teams directly to obtain test credentials. You can still install and use the PluginHive app on your staging or development sites, but carrier-specific test accounts must come from the carriers themselves.

Can I get a free subscription extension until I successfully connect FedEx, DHL, and UPS accounts?

The app provides a 14-day free trial period starting from installation, during which you can add and test your carrier accounts without additional charges. To connect FedEx, you need your FedEx Account Number and Billing Address. For UPS, you require your UPS Account Number and login details. DHL Express requires your DHL Account Number, API Key, and API Secret. If you have these credentials ready, you can install the app and add your accounts within the free trial period to test their functionality. Assistance via Zoom for setup is available upon request.

Can I connect my DHL e-Commerce (Australia Pacific) account to the PluginHive app?

The PluginHive app currently supports integration with DHL Express accounts only. DHL e-Commerce accounts are not supported at this time and cannot be connected to the app.

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Shopify Multi Carrier Shipping Label App