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DHL Shipping Services – Multi Carrier Shipping Label App for Shopify FAQs

Learn about DHL domestic and international shipping services available in Shopify

Questions in this section:

How do I verify which DHL API version PluginHive Multi-Carrier is using and check the region parameter in the rate requests?

To verify the DHL API version and region setting: 1. Request the XML format of the API request generated during rate checks from PluginHive support. 2. Inspect the XML request for the region parameter value. 3. Confirm whether the integration uses the older xml-pi API or the newer API version. 4. If using xml-pi, ensure the region is set to ‘EU’ for European shipments to avoid routing requests to the US DHL team. 5. Provide this XML request to DHL’s support team for validation. This helps clarify integration details and corrects issues with DHL not seeing your requests.

How do I update my DHL Express account from test credentials to production credentials in the PluginHive app?

To use the production DHL account for label generation in the PluginHive app, follow these steps: 1. Obtain your DHL Express production API Key and API Secret from DHL. 2. Open the PluginHive DHL app in your store admin or plugin dashboard. 3. Navigate to the DHL account settings section. 4. Replace the existing test API Key and API Secret with your production API credentials. 5. Save the updated account details. Once updated, the app will be ready to generate production shipping labels using your live DHL account. Verify the details are saved correctly and test by creating a label. If you encounter any issues, feel free to contact support for help.

How do I set up the app if I don’t have a DHL account?

To use the app with DHL Express, you need to have your own DHL account created directly with DHL. Once you have your DHL account credentials, you can add them into the app to enable DHL shipping services. The app supports integration with over 30 carriers including FedEx, Amazon Shipping, UPS, DHL Express, USPS, and more. Note that carrier accounts must be created with the carriers themselves, as the app does not provide carrier accounts.

How do I set a Service Point for an order to generate a shipping label with DHL Freight Sweden using PH Multicarrier Shipping Label?

To set a Service Point for an order using the PH Multicarrier Shipping Label app with DHL Freight Sweden: 1. Open the order details where you want to create the shipping label. 2. Look for a field or dropdown labeled “Service Point,” “Pickup Location,” or similar within the shipping configuration section. 3. Select the appropriate Service Point from the available options provided by DHL Freight Sweden. This selection directs the carrier where the shipment will be handled or dropped off. 4. Save or update the order details after selecting the Service Point. 5. Proceed to generate the shipping label. With the Service Point set, the label should be created without errors. This procedure ensures compliance with DHL Freight Sweden’s shipping requirements and allows label generation within the PluginHive app.

How do I remove shipping options or disable delivery to specific markets, such as removing PluginHive or DHL shipping options from Australia?

To remove or restrict shipping options or deactivate the app from specific markets: 1. Review your shipping zone and carrier settings within your Shopify admin and PluginHive app configuration. 2. Adjust your shipping zones to exclude Australia or disable DHL services within those zones if the app supports regional restrictions. 3. Contact PluginHive support if app-specific configuration is required to block the app or DHL rates from certain markets. 4. Alternatively, implement free shipping rules or overrides for certain regions (e.g., free Australia-wide shipping) that take precedence over carrier rates.

How do I proceed with connecting DHL Express in PluginHive and what do I need before onboarding?

To connect DHL Express in PluginHive, you need to obtain your DHL Express credentials (such as API keys and account information). Once you have these credentials: 1. Reach out to PluginHive support to initiate the onboarding process for DHL Express. 2. Support will assist you in properly configuring and integrating DHL Express within the app. 3. Ensure you provide accurate credentials to avoid setup issues. 4. Follow any additional configuration steps as guided by the support team to activate DHL Express shipping options in your store.

How do I proceed if I want to use DHL Freight Sweden with the PluginHive Multi Carrier Shipping Label App but do not yet have an account?

To use DHL Freight Sweden with the app, you must first contact DHL Freight Sweden directly to create a shipping account. The app requires valid carrier account credentials to integrate and generate shipping labels. After successfully setting up your DHL Freight Sweden account, you can enter the account details into the PluginHive app. Once connected, you can start creating and managing shipments via the app. PluginHive support can assist you during the onboarding process once your carrier account is set up.

How do I prevent PluginHive from stacking DHL shipping rates for each product in an order when shipping internationally?

To prevent the stacking of shipping rates for each product, adjust your packaging settings in PluginHive as follows: 1. Log in to your PluginHive app and navigate to **Settings > Shipping > Packaging**. 2. Locate the option **”Do you stack products in boxes”**. If this is enabled, it means the system treats each product as stacked individually, calculating shipping rates for each product separately. 3. Disable the **”Do you stack products in boxes”** option if your products are packed side-by-side or all together, so the shipping carrier calculates the rate once for the entire package rather than per product. 4. Save the settings and test your shipping rates again to ensure the system fetches a combined shipping rate instead of adding rates per product.

How do I obtain the DHL Site ID and Site Password to integrate DHL Express with the PluginHive app?

To connect your DHL Express account with the PluginHive app, you need the following credentials: DHL Account Number, API Key (Site ID), API Secret (Site Password), and your Origin country. The Site ID and Site Password can typically be found on the DHL Developer Portal under the API Key section at https://developer.dhl.com/. If you cannot locate these credentials there, please contact your DHL Account Representative or DHL Support team to request them for your account. Once you have these details, PluginHive can assist you with the app integration and setup.

How do I integrate my DHL Express or DHL Freight Sweden account with the PH MultiCarrier Shipping Label app to print international shipping labels?

To integrate your DHL account with the PH MultiCarrier Shipping Label app and enable international shipping labels, follow these steps: 1. Determine your DHL account type—DHL Express or DHL Freight Sweden. 2. For a DHL Express account, obtain the following from DHL support: – Account Number – Site ID – Site Password – Country of the account 3. For a DHL Freight Sweden account, gather the following details: – Account Number – Plus Giro Number (only if your account supports Cash on Delivery shipments) – DHL eID and Password (ensure Contract Rates are enabled) 4. Verify these credentials belong to your production (live) account, not a test account. 5. Input these details into the PH MultiCarrier Shipping Label app account integration section to connect your carrier account. This setup enables you to print shipping labels, including for international shipments, using the PluginHive app. If you face difficulties, consider scheduling an onboarding session via Zoom for step-by-step assistance.

How do I integrate DHL shipping carrier into my Shopify store using PluginHive?

To integrate DHL as a shipping carrier through the PluginHive app on your Shopify store, follow these steps: 1. Obtain an API key from DHL by requesting access through their developer or partner portal. 2. Once you have the DHL API key, log in to your PluginHive dashboard. 3. Navigate to the shipping carriers integration section within the app. 4. Select DHL from the list of available carriers and input the required credentials, including your DHL API key. 5. Save the integration settings and verify that the carrier is activated within PluginHive. 6. Test the integration by generating shipping rates or labels for DHL shipments. Ensure your Shopify plan supports real-time carrier rates if you want live rate calculation at checkout with DHL.

How do I get the DHL Site ID, API Key, and Site Password required to integrate DHL Express with the app?

To obtain the DHL Site ID, API Key, and Site Password: 1. Contact DHL Express customer support or your DHL account manager directly. 2. Request the **Production account credentials** specifically for your DHL Express account integration. These credentials are used to generate real shipping labels through DHL APIs. 3. Once DHL provides Site ID, API Key, and Site Password, use these details to set up your DHL Express account within the PluginHive app. The app does not provide these credentials; they must be obtained from DHL directly.

How do I generate DHL Paket shipping labels after the PluginHive app was updated with the new DHL Paket REST API integration?

After the PluginHive app was enhanced with the DHL Paket REST API integration, you can generate DHL Paket labels through the app normally. For any existing orders that failed to generate labels, follow these steps to reprocess and generate labels: 1. Select the existing order in the app. 2. Navigate to the **Advanced** option and change the order status to **Initial**. 3. Once the order is in the **Initial** status, select the order again. 4. Click **Prepare Shipment** to generate the label. New orders imported into the app should generate labels without any issues.

How do I find the Site ID and Site Password needed to set up DHL Express shipping in PluginHive when I already have a MyDHL+ account?

To obtain the Site ID and Site Password required for configuring DHL Express shipping in PluginHive, you need to contact the DHL support team directly. These credentials are not accessible through your MyDHL+ account dashboard. Reach out to DHL customer service or your DHL account manager and request the Site ID and Site Password for API or shipping integration purposes. Once provided, you can input these details into PluginHive to complete your DHL Express setup.

How do I enable the Paperless Trade (PLT) option in the PluginHive app for DHL shipments?

To enable Paperless Trade in PluginHive for DHL shipping: 1. Navigate to the PluginHive DHL shipping app settings in your Shopify admin panel. 2. Locate the Paperless Trade (PLT) option—this might be under advanced or international shipment settings. 3. Enable or toggle on the Paperless Trade feature. This adds the necessary XML elements to your shipment requests. 4. Save the settings. 5. Generate a new shipment label to verify that PLT is included in the request. 6. Confirm with DHL that the updated label meets their requirements. If you cannot locate this setting or need assistance, contact PluginHive support for help in enabling PLT on your behalf.

How do I enable multiple DHL Express services to show simultaneously at checkout?

To enable multiple DHL Express services for customers to select at checkout: 1. Go to **App > Settings > Shipping Rates > Rate Automation**. 2. Edit the automation rule for DHL Express (e.g., **Auto Rule For DHL Express**). 3. Under **Action Details**, add all the DHL Express services you want to be available by selecting them from the dropdown list. 4. Save the updated rule. This will allow multiple DHL Express services to be displayed simultaneously at checkout, giving customers a variety of shipping options.

How do I display DHL Express shipping rates at checkout using PluginHive?

To display DHL Express shipping rates at checkout through PluginHive, ensure the following: 1. Add the PluginHive app in your Shopify Shipping Zones as a shipping rate provider (as explained in the general setup). 2. Confirm you have a valid DHL Express production account (API credentials) to enable live rates. PluginHive requires these credentials to fetch rates directly from DHL Express. 3. Enter your DHL Express production account details in the PluginHive app settings to connect it successfully. 4. Once connected, DHL Express shipping rates will be available and visible to customers during checkout. If you do not have a DHL Express production account, you will need to obtain it directly from DHL Express to enable live rates through PluginHive.

How do I create DHL labels for Sweden using the “DHL Service Point B2C” service in PluginHive?

To create DHL labels for Sweden using the “DHL Service Point B2C” service, you must assign a Service Point to each order manually before generating the label. Follow these steps: 1. Navigate to the specific Order in the PluginHive app. 2. Click on **Advanced** options for that order. 3. Select **Set Service Point for DHL Sweden**. 4. Choose the desired DHL Service Point from the list. 5. Submit the selection. 6. Once the Service Point is assigned, proceed to generate the shipping label. Note: – This assignment of the Service Point cannot be automated and must be done manually for each order. – Ensure that the order status in the app is **Processing** before attempting label generation.

How do I correct DHL shipping label fields to comply with their XML API requirements, especially product codes and paperless trade options?

To comply with DHL’s XML API requirements for label generation, follow these guidelines: 1. Use the correct DHL product codes approved for your account—avoid product code “8” if it’s not valid for your service type. For example, use “P” for Express Worldwide Non-Document shipments. DHL should provide you a list of eligible product codes for both domestic and export shipments. 2. For domestic shipments, you typically do not need a commercial invoice, so you can avoid generating one unless required. 3. For international shipments, enable Paperless Trade by including the following XML elements within the Express Worldwide shipment request: “` <Shipper> <SpecialService> <SpecialServiceType>WY</SpecialServiceType> </SpecialService> </Shipper> “` This alerts the system that a paperless invoice is being used. 4. Update the label generation request accordingly in the app settings or integration to reflect these changes. If uncertain, generate a test label with updated settings and validate the Request XML with DHL before mass production.

How do I confirm that my DHL Express account integration is fully connected and working properly in the PluginHive app?

After updating the app with your production credentials, the account will be connected to display shipping rates at checkout. You should perform a few test shipments or order transactions to verify rates appear correctly and labels can be generated. Once confirmed, your integration is fully functional. If any issues arise, contact PluginHive support for troubleshooting assistance.

How do I cancel a DHL Express shipping label generated through PluginHive, and what is the time limit?

You can cancel DHL Express shipping labels generated via PluginHive within 24 hours of label creation. To cancel: 1. Navigate to the order for which the label was generated in the app. 2. Select the order with the generated label. 3. Click on “Advanced” options. 4. Choose “Cancel Shipments” to cancel the label. This cancels the DHL shipment and label if done within the allowed 24-hour window.

How do I cancel a DHL Express shipment created in test mode so I can reprocess it for a proper production label?

To cancel a DHL Express shipment created in test mode, perform the following steps: 1. Locate the order associated with the DHL shipment in your system. 2. Select the order and click on the “Advanced” options menu. 3. Choose “Cancel Shipment” to void the current shipment and label. 4. Confirm the cancellation if prompted. Once canceled, you can edit the package details and create a new shipment after enabling the production key to generate a valid shipping label.

How do I authenticate and integrate my DHL Express account with the PluginHive app to get live shipping rates?

To authenticate and integrate your DHL Express account with the PluginHive app: 1. Obtain your DHL Production Account details from DHL, including Account Number, Site ID, and Site Password. Test account credentials only work for testing and do not show accurate rates or process live orders. 2. Add your DHL Production Account credentials to the PluginHive app’s DHL account section. 3. Ensure your Shopify store has the ‘Carrier Calculated Shipping’ (CCS) feature enabled, as DHL rates require this Shopify feature to display at checkout. You may need to upgrade your Shopify plan if you are on a legacy plan without CCS. 4. Once the production account is added and CCS is enabled, DHL live shipping rates will appear at checkout for your customers through the app.

How do I attempt label generation for DHL orders after fixing the “Phone Number” field error in PluginHive?

After correcting the Ship From Address phone number issue: 1. Ensure you replaced the invalid phone number (such as “.”) with a valid numeric string in the PluginHive app settings under Address. 2. Save all changes and exit the settings. 3. Attempt to generate the DHL label again for the affected order. 4. If label generation still fails, provide PluginHive support permission to access the order and attempt generation from their end for further troubleshooting. 5. Continue monitoring and communicate any new error messages or behaviors promptly for resolution.

How can PluginHive support assist me with generating DHL test shipping labels for production API approval?

PluginHive support can provide hands-on assistance as follows: 1. Schedule a Zoom or online meeting at a mutually convenient time. 2. During the session, they will help you connect your DHL Test account to PluginHive. 3. Walk you through the steps to create the three required sample labels (one domestic UK shipment and two international shipments). 4. Download and save the label documents and XML files generated by the system. 5. Compile these documents into a package you can submit to DHL to fulfill their production access requirements. This collaborative approach reduces your workload and increases the likelihood of a smooth production API approval process.

How can PluginHive customers verify the list of DHL product codes supported by the current XML PI integration?

Customers should use the XML PI Toolkit reference data provided by DHL to verify all global product codes supported in the XML PI integration. This toolkit contains the official list of DHL product codes available worldwide through the XML PI API. PluginHive customers can refer to this data to align their service selections with the currently supported DHL global products offered via PluginHive’s XML PI integration.

How can PluginHive and the DHL team collaborate effectively to resolve commercial invoice generation issues?

An effective collaboration requires: 1. PluginHive provides DHL’s technical team with XML request/response samples and identified invoice discrepancies. 2. DHL technical experts analyze the received data to verify why shipper information is missing from the generated commercial invoices. 3. Both parties discuss and implement necessary updates to DHL’s invoice generation or PluginHive’s data submission process as needed. 4. Continuous monitoring of corrected shipments and invoices to confirm the issue is resolved. 5. Clear, ongoing communication involving all stakeholders, including DHL onboarding members, technical teams, and PluginHive product managers, to track progress. This joint, data-driven approach ensures identification, correction, and validation of invoice formatting issues for mutual customers.

How can merchants give permission for PluginHive to generate test labels using their DHL Paket credentials?

Merchants can provide explicit written permission (via email or support ticket) authorizing PluginHive to use their DHL Paket account credentials to generate test shipping labels. The process includes: – PluginHive creates test shipments and labels using merchant credentials. – Test labels are immediately cancelled after creation to avoid any charges or shipments. – Feedback is shared on whether the test reproduced the reported issues. This permission helps diagnose integration issues without interrupting live shipments.

How can merchants confirm whether the latest PluginHive update regarding German street number alphabets and company name printing on DHL labels is live and functioning?

To confirm if the update is live and working: 1. Ensure you have the latest version of the PluginHive app installed. 2. Create new test orders in Shopify with addresses following German street addressing patterns including alphabets or special formats. 3. Generate DHL Paket shipping labels for those test orders via the PluginHive app. 4. Verify that the company name appears correctly on both shipper and recipient sections of the label. 5. Check that the street number including any letters is correctly printed on the shipping label without errors. 6. If needed, schedule a demonstration call with PluginHive using their booking link to review the integration live. 7. If issues persist, escalate to PluginHive support with specific order references and label samples. Following these steps ensures merchants verify the applied enhancements have resolved their previous issues.

How can I verify the correct DHL Express Australia services available for integration with PluginHive?

To verify the correct DHL Express Australia services available for integration, follow these steps: 1. Refer to the official DHL Australia services list, which includes: – Express Domestic (DOM) – Product N – Express Worldwide Documents (DOC) – Product D – Express Worldwide Non-Document (WPX) – Product P – Premium services such as Express 9 and Express 12 2. Access the official DHL MyDHL API documentation for Australia from the DHL developers portal at https://developer.dhl.com/. 3. Confirm the list of active services supported by PluginHive matches the DHL services listed in the documentation and on your PluginHive integration settings. 4. If discrepancies are found, raise a ticket with your PluginHive support team and provide the DHL documentation link to verify and update the integration accordingly. Ensuring alignment with the official DHL Australia services and API documentation is essential for accurate service availability within PluginHive.

How can I verify that my DHL account is properly connected and the PluginHive app is working?

After PluginHive support has added your DHL account, you can test the integration by creating a new sample order with an international shipping address in your store. This test will help confirm whether live DHL shipping rates and services are correctly reflected during checkout.

How can I verify if the DHL shipping rates shown in the PluginHive app are up to date and accurate compared to DHL’s official rates?

The DHL Express shipping rates returned by the PluginHive app correspond to your DHL Account Rates linked in the app. To verify these rates: 1. Log in to your official DHL account on the DHL website. 2. Recreate the exact shipment using the same “Ship From” and “Ship To” addresses, package weight, and dimensions as near as possible to your checkout scenario in Shopify. 3. Compare the shipping rate returned on the DHL site with what the PluginHive app shows on your Shopify checkout. Any significant difference may indicate configuration issues or discrepancies with weight/dimensions used. 4. If differences persist, capture a complete screenshot of the DHL website rate details along with shipment data and share it for further investigation.

How can I verify if PluginHive is successfully retrieving shipping rates from TNT and DHL during checkout?

To verify successful rate retrieval: 1. Use the PluginHive app’s logs or dashboard to check recent API requests and responses from the carriers. Confirm the app is sending rate requests without errors. 2. Test the checkout process yourself by entering typical shipment details and verifying if carrier rates appear correctly alongside backup rates. 3. Confirm that the PluginHive app settings include active connections and enabled services for both TNT and DHL. 4. If rates fail to appear despite receiving responses, investigate potential synchronization or display issues within Shopify’s checkout configuration. 5. Provide collaborator access to PluginHive support if you need expert help in diagnosing these logs and connection statuses.

How can I verify if DHL shipping rates shown in PluginHive match the rates provided by DHL directly?

To verify if DHL shipping rates in the PluginHive app are accurate: 1. Log into the official DHL Express website. 2. Enter the exact shipping details used in PluginHive (origin and destination addresses, package weight, and dimensions). 3. Compare the rates quoted by DHL’s site with those shown in the PluginHive app. 4. If there is any discrepancy, capture a complete screenshot showing the shipping details, packaging details, and the rates displayed on DHL’s site. 5. Share this screenshot with support for further investigation. This process ensures that the app’s live rate calculation matches DHL’s current pricing.

How can I verify if DHL shipping rates are available for international addresses in the PluginHive app?

To verify if DHL shipping rates are available for international addresses, check the Rates Log within the PluginHive app by following these steps: 1. Go to **App Settings** in the PluginHive app. 2. Navigate to **Shipping Rates**. 3. Select **Request Log**. 4. Review the log entries to confirm if DHL rates are being fetched for the international addresses. Make sure that the complete address details are entered during checkout, as incomplete address information may prevent the DHL rates from appearing. If rates do not show for a specific address, note the address and share it with support for further investigation.

How can I verify discrepancies between commercial invoices generated via PluginHive’s DHL API integration and those generated directly through DHL’s website or app?

To identify and verify discrepancies between commercial invoices, complete the following steps: 1. For the same shipment/order, generate a commercial invoice and shipping label via DHL’s direct channels (website or DHL Express India app) using your DHL account. 2. Generate the same shipment/order’s commercial invoice and label via PluginHive’s DHL API integration. 3. Conduct a side-by-side comparison of both invoices focusing on shipper information and any other critical details. 4. Document all differences clearly, ideally in a structured format such as an Excel spreadsheet, highlighting missing or mismatched fields. 5. Share the comparison files along with the invoice samples from both sources with PluginHive support to assist their investigation and coordination with DHL’s technical team. This method helps pinpoint which step in the invoice generation or data submission process is causing discrepancies.

How can I verify discrepancies between commercial invoices generated by PluginHive’s DHL API integration and invoices generated directly via DHL’s website or app?

To identify and understand discrepancies, follow these steps: 1. Generate a shipping label and commercial invoice for the same order using the DHL website or DHL Express India app by logging into your DHL account directly. 2. Generate the label and commercial invoice for the same order via the PluginHive app using the DHL API integration. 3. Compare both commercial invoices side-by-side to spot any differences in printed shipper information and other critical details. 4. Document and share the comparison clearly, such as in an Excel file, highlighting missing or incorrect information. 5. Share these detailed comparison files and the source of each invoice version with PluginHive support to assist their investigation. This comparison helps PluginHive and DHL technical teams pinpoint which invoice generation step is causing missing shipper details and takes appropriate corrective action.

How can I use the DHL Service Point (B2C) option for label generation and have the service point automatically assigned to my orders in PluginHive?

To use the DHL Service Point for your orders and assign a service point, follow these steps precisely: 1. Reprocess the order by selecting the order. 2. Go to Advanced > Change Status to “Initial”. 3. Select the order again and click on “Prepare Shipment” (do not use “Generate Packages Manually”). 4. This action moves the order to Processing Status and will automatically assign the cheapest available DHL service, typically the DHL Service Point (B2C). 5. Once the order is in Processing Status, select the order again. 6. Go to Advanced > “Set Service Point for DHL Sweden”. 7. Choose the appropriate service point from the list. 8. Proceed with label generation as usual. This process ensures that a DHL Service Point is assigned correctly to the order before generating the label.

How can I update my DHL shipment request to include the Paperless Trade option and correct product codes using PluginHive?

Using PluginHive, you can make these updates as follows: 1. Contact the PluginHive support team or access your app settings to ensure the Paperless Trade (PLT) option is enabled. This setting will automatically include the necessary XML elements in the shipping request. 2. Change the DHL product code to the correct service code (e.g., “Express Worldwide WPX Non-Doc” for non-document shipments) in the shipment setup or order details. 3. If you need changes made to an already created label, request support for cancellation and regeneration of the shipping label with the corrected details. 4. After adjustments, download the newly generated shipping label and its Request & Response XML files. Submit these to DHL for confirmation and further processing. PluginHive can assist by making these changes on your behalf once permission is granted.

How can I troubleshoot if the DHL Express shipping prices are not showing on my website through PluginHive?

To troubleshoot DHL Express shipping prices not displaying on your website via PluginHive, follow these steps: 1. Log into your DHL Express account directly on the DHL Express website. 2. Attempt to create the same shipping transaction (with the same origin, destination, package dimensions, weight, and services) within your DHL Express account. 3. Verify if shipping rates are successfully returned and displayed on the DHL site for that transaction. 4. If the rates do not show on DHL’s platform, the issue likely originates from DHL Express rather than PluginHive. 5. If rates appear on DHL but not on your website, collect the transaction details and contact PluginHive support with this information for further diagnosis. 6. Ensure that your DHL Express account credentials and API integration with PluginHive are correctly set up and active. This approach helps isolate whether the issue is on DHL’s side or PluginHive’s integration, enabling targeted troubleshooting.

How can I troubleshoot if DHL is not receiving rate or shipment requests from PluginHive Multi-Carrier?

If DHL does not receive your rate or shipment requests: 1. Confirm your DHL Express account is properly connected in PluginHive. 2. Determine if you are seeing DHL rates at checkout. 3. If rates show at checkout but DHL claims not to receive requests, check which DHL API version your integration uses. 4. If using DHL’s older xml-pi API, the region parameter must be set correctly: – For European shipments, this should be set to ‘EU’ instead of ‘US’. 5. Verify the region parameter in your API requests. 6. If unsure, request PluginHive support to provide a sample XML request generated during checkout to compare with DHL’s requirements. 7. Share this XML with DHL support to confirm all required fields are present and correct. Addressing the region setting issue typically resolves missing request delivery to DHL.

How can I troubleshoot if DHL Express calculated shipping rates are not showing on the Shopify checkout using the PluginHive app?

To troubleshoot missing DHL Express rates at checkout, perform the following checks: 1. Verify the **Carrier Calculated Shipping (CCS)** feature is enabled on your Shopify store—this is mandatory for live rate pulling. 2. Check your Shopify plan as CCS is unavailable on Basic Shopify. Upgrade if necessary. 3. Confirm that your plugin integration is active and configured properly, including DHL API credentials and shipping zone settings. 4. Provide valid shipping addresses corresponding to the relevant shipping zone to test rate calculation. 5. Ensure you have granted the PluginHive support team access to your Shopify store’s Shipping and Delivery section so they can audit your configuration if remote assistance is needed. 6. Check for any Shopify store settings that might restrict or conflict with third-party shipping rate apps. 7. If all settings are correct but rates still don’t appear, contact PluginHive support with your store details and testing address for further investigation.

How can I test changes made to DHL XML shipping requests before full production using PluginHive?

To safely test updates to DHL shipping requests: 1. Generate sample shipping labels using the PluginHive app with the updated configuration—correct product codes and special service elements. 2. Cancel and regenerate shipping labels on test or live orders after permission to avoid production errors. 3. Download the newly created shipping labels along with their Request & Response XML files. 4. Share these XML files with DHL’s technical or integration team for validation and approval before proceeding with bulk shipments. 5. Monitor the app to confirm that the special services and product codes are correctly included in the XML requests. 6. Proceed to full production once DHL confirms the correctness of your requests. This testing step ensures smooth integration and avoids shipment disruptions.

How can I show the label for the ‘ShipStation’ courier service on the checkout page like it is shown for DHL using the PluginHive Multi Carrier Shipping Label App?

ShipStation is not a shipping carrier but a shipping solutions provider, similar to PluginHive, and it does not provide direct carrier services. Therefore, it cannot be integrated as a shipping carrier within the PluginHive Multi Carrier Shipping Label App or Shopify checkout the same way DHL can. To display shipping labels for carriers, you must integrate with actual shipping carriers supported by PluginHive. If you want to use ShipStation services, you would need to manage it separately through their platform. For shipping label generation and courier integrations within PluginHive, please use the supported carrier services directly.

How can I show DHL shipping rates at checkout for USA customers using the PluginHive Multi Carrier Shipping Label app?

To show DHL shipping rates at checkout for USA customers using the PluginHive Multi Carrier Shipping Label app, follow these steps: 1. Enable the Carrier Calculated Shipping feature in your Shopify store. Note that this feature might require upgrading your Shopify plan; contact Shopify support for verification and assistance. 2. Ensure you have an active account with DHL Express, as you need to connect your DHL account to the PluginHive app for rates and label generation. 3. Install the PluginHive Multi Carrier Shipping Label app, which includes a 14-day free trial to test its features and compatibility with your store. 4. Once installed, connect your DHL account within the app settings to enable live DHL shipping rates at checkout. 5. Optionally, arrange a Zoom onboarding session with PluginHive support to get personalized assistance in setting up the app according to your store’s requirements.

How can I show Dangerous Goods (DG) shipping rates from DHL on my store’s checkout page?

Dangerous Goods (DG) rates from DHL are product-specific and must be enabled in the app individually for each applicable product. To enable DG rates: 1. Open the app’s **Products** page. 2. For each product that requires DG shipping, enable the **Dangerous Goods** option in the product settings. 3. The app will then include the DG shipping rates within the DHL Express shipping cost shown at checkout. Note: DG rates are integrated within the DHL Express shipping cost and are not shown separately at checkout.

How can I set up shipping rules so that USA-bound orders up to $900 ship via Canada Post and orders over $900 ship via DHL?

To configure shipping rules for USA-bound orders with different carriers based on order value, follow these steps: 1. Access the Shipping Rates Automation settings in your PluginHive dashboard. 2. Create or edit rules to specify conditions based on the order price. 3. Set a rule for orders up to $900 USD that assigns Canada Post as the shipping carrier. 4. Set a separate rule for orders over $900 USD that assigns DHL as the shipping carrier. 5. Ensure the destination country is set to the USA in both rules. 6. Save the configurations and test by creating sample orders with values below and above $900 to confirm that: – Orders up to $900 show Canada Post shipping options. – Orders over $900 show DHL shipping options. 7. If the shipping options reflect the rules accurately during testing, your setup is correct. This setup ensures the system automatically selects the correct carrier based on order value for USA-bound shipments.

How can I set up my DHL Express India account on PluginHive for processing international orders?

To set up your DHL Express India account on PluginHive for international shipments, follow these steps: 1. Integrate your DHL Express India account inside the PluginHive multi-carrier shipping app by entering your DHL credentials in the Carriers section of the app settings. 2. Configure the shipping options to ensure DHL Express is selected for international orders. 3. Use the app to generate shipping labels and process orders with DHL Express. 4. For detailed instructions, refer to the PluginHive App Setup article available at https://www.pluginhive.com/knowledge-base/setting-up-shopify-multi-carrier-shipping-label-app/ If you use DHL for international shipments and another provider domestically (e.g., Shiprocket), set your workflows accordingly inside the app.

How can I set up multiple DHL shipping carriers, specifically DHL Express and DHL eCommerce, in the PluginHive Multi Carrier Shipping Label app?

To set up multiple DHL carriers in the PluginHive app, follow these steps: 1. You can directly integrate **DHL Express** within the PluginHive app without any additional services. Simply add DHL Express as a carrier from the app settings. 2. For **DHL eCommerce**, direct integration is not available in the PluginHive app. Instead, you need to integrate via **EasyPost**, a third-party service that facilitates DHL eCommerce connections. 3. To use EasyPost: – Create a free EasyPost account if you do not already have one. – Integrate your DHL eCommerce account through EasyPost following their setup process. – After completing the EasyPost integration, return to the PluginHive app to configure shipping rates and labels using the EasyPost-enabled DHL eCommerce account. 4. Since this adds an extra integration layer, it is recommended to opt for DHL eCommerce only if it is essential and if no other shipping alternatives meet your needs. If you require detailed guidance for EasyPost setup or further assistance, you can book a support call with PluginHive or reach out to their support team.

How can I set up DHL service points correctly in the PluginHive app to resolve label generation issues?

To correctly set up DHL service points and resolve label generation issues in the PluginHive app, follow these steps: 1. Access the shipping carrier settings within the PluginHive app and select DHL Freight Sweden. 2. Locate the DHL service point configuration section. 3. Ensure that service points are properly associated with orders that require DHL service point shipping. This might involve selecting or enabling service point options for applicable shipping methods. 4. Save the configuration changes. 5. When processing shipments, assign the correct DHL service point to each order to enable successful label generation. 6. After setup, test label generation for an order using the DHL service point to confirm the issue is resolved. This setup ensures that labels are generated properly when using DHL service points and avoids errors related to missing or incorrect service point information.

How can I set up and pull DHL Express shipping rates for the KSA shipping zone using the PluginHive app on my Shopify store?

To set up and pull DHL Express shipping rates using the PluginHive app on your Shopify store, follow these steps: 1. Ensure your Shopify store has the **Carrier Calculated Shipping (CCS)** feature enabled, as this is mandatory for displaying real-time DHL rates at checkout. Note that CCS is not available on the Basic Shopify plan. 2. Confirm your store’s shipping settings are configured correctly in Shopify under the Shipping and Delivery section. This includes verifying shipping zones, addresses, and package details. 3. Integrate the DHL API via the PluginHive app and connect it to your shipping zone (KSA in this case). 4. Provide and verify a valid KSA shipping address to test the rate calculation. If you are unsure whether CCS is enabled or the plan compatibility, check your Shopify subscription and upgrade if necessary (see next Q&A).

How can I select the DHL Express Worldwide – WPX Non-Doc service in PluginHive for shipments from DHL Express India?

The DHL Express Worldwide service from India is available via three product codes in PluginHive’s DHL integration: D (DOX-doc), P (WPX-non doc), and U (ECX-doc). To select the correct WPX non-doc product code for your shipments: 1. Use the automation rules feature within PluginHive, which allows you to map shipment types to specific DHL product codes. 2. In your automation rule, specify the product code **P** for DHL Express Worldwide – WPX – Non-documents. 3. Ensure your shipment details match the criteria to trigger this product code selection (such as package content type and shipment nature). 4. If the carrier service name at checkout or within your store does not distinctly show “WPX Non Doc,” you may rename the visible service labels for clarity by going to **App Settings -> Shipping Rates -> Rename Carrier Service**. This ensures your shipments utilize the correct DHL service via the API even if the displayed service name is simplified.

How can I select a DHL Service Point when shipping parcels using the DHL Service Point (B2C) service in PluginHive?

To select a DHL Service Point for an order when using the DHL Service Point (B2C) service in PluginHive, follow these steps: 1. Go to the Processing Order section within the PluginHive app. 2. Locate the order for which you want to select a DHL Service Point. 3. Click on the three dots (more options) menu beside the order. 4. Choose the option labeled ‘Set Service Point for DHL Sweden’. 5. A list or map of available DHL Service Points will appear—select the preferred service point for the order. 6. Confirm your selection. After completing these steps, the order will be associated with the chosen DHL Service Point, allowing you to ship via DHL accordingly. Make sure to perform this action before generating the shipping label.

How can I schedule a support call with PluginHive to discuss issues with DHL rates?

To arrange a support call with PluginHive: 1. Respond with your preferred time slots referencing your local time zone. 2. PluginHive support will confirm and block a time matching your availability, usually suggesting a window based on mutual time zones. 3. Support will share a video conference link (e.g., Zoom) with meeting ID and passcode ahead of the call. 4. Join the call at the agreed time to discuss and troubleshoot your concerns live with support representatives.

How can I review and compare DHL shipping requests and responses in PluginHive MultiCarrier?

To effectively review DHL shipping request and response logs: 1. Use the request IDs generated by the app during rate calculation or shipment creation. 2. Access the logs via PluginHive’s dashboard or request export in the app. 3. Compare the request payloads (including weight, dimensions, and destination) with the corresponding responses for rates and errors. 4. Cross-check these with live DHL website quotes by entering the exact same shipment data there to identify discrepancies. 5. Use this comparison to troubleshoot rate mismatches or failures and provide detailed information when contacting support. Note: Attachments or screenshots referenced in the conversation should be viewed in context but are not processed here. These FAQs are intended to help users understand typical issues with DHL Express integration in PluginHive MultiCarrier and provide actionable steps for configuration, troubleshooting, and service differentiation.

How can I resolve the issue where DHL shipping labels generated via PluginHive omit the Address Line 2 information, while labels created directly through the DHL app include it?

To resolve this, you should contact DHL customer support to inquire why Address Line 2 is being omitted from labels generated via PluginHive but included when using the DHL app. When reaching out to DHL: 1. Provide them with the Label RequestResponse XML and the generated label file from PluginHive, which demonstrate that the correct address data was sent. 2. Explain the discrepancy between labels generated via PluginHive and those generated directly through the DHL app. 3. Keep PluginHive support in CC or informed so the PluginHive team can assist in follow-up communication with DHL if needed. This approach facilitates direct resolution with DHL, as PluginHive confirms it transmits the address data correctly but does not control DHL’s label formatting.

How can I resolve the issue when I am unable to create a shipping label for an order, even after switching between DHL Paket and DHL Stycke services?

To resolve the issue of not being able to create a shipping label for an order, ensure that the order status is set to “Processing” and that a valid shipping service is assigned. For example, set the order status to Processing and assign the appropriate DHL service (such as DHL Paket). Once these settings are applied, attempt to generate the label again. This approach will typically enable label creation while preventing errors related to status or service mismatches.

How can I resolve the DHL shipping error stating “Field: /parcel_details/0/parcel_contents/0/harmonised_system_tariff. Instance type (null) does not match any allowed primitive type (allowed: [‘string’])”?

This error indicates that the Harmonised System (HS) tariff code field for parcel contents is either missing or not correctly formatted as a string. To resolve this issue: 1. Ensure that every product in your store has a valid HS code entered as a string (text format), not left empty or null. 2. Verify that the country of origin is also specified for each product, as both are required for DHL shipments. 3. After updating your product details with the correct HS codes and country of origin, reprocess the affected order in the PluginHive app. 4. Attempt to generate the shipping label again to confirm the error is resolved. If the problem persists after these steps, provide store access to PluginHive support for further investigation.

How can I resolve the DHL label generation error “Error in parsing request XML: cvc-pattern-valid: Value ” is not facet-valid with respect to pattern ‘.*[^s].*’ for type ‘PhoneNumber'” in PluginHive?

This error occurs because the Ship From Address’s phone number field contains an invalid or empty value (in this instance, a period “.”). To fix this: 1. Open the PluginHive app and navigate to **App Settings > Address**. 2. Locate the Ship From Address phone number field. 3. Remove any invalid characters such as “.” or empty values. 4. Enter a valid random phone number (any numeric string) into the phone number field. 5. Save the settings. 6. After this, attempt to generate the DHL label again. If issues persist, provide permission for PluginHive support to test label generation on the specific order and assist further.

How can I resolve a DHL Express label generation issue caused by an invalid Company Name on the shipping address?

DHL Express requires the Company Name field in the shipping address to have at least two characters. If the Company Name is missing or has fewer than two characters, the label will not generate correctly. To fix this issue: 1. Check the Shipping and Billing Address details on the order, especially the Company Name field. 2. If the Company Name is less than two characters or missing, update it to have at least two characters (for example, replace “X” with “XX”). 3. After updating the Company Name, reprocess the order in your PluginHive dashboard or plugin interface. 4. The label should then generate successfully. 5. Verify the label and shipment details to ensure correctness before proceeding with shipping.

How can I reprocess existing orders to generate labels after resolving a DHL Paket API failure in PluginHive?

To reprocess existing orders after the DHL Paket API issue is resolved in PluginHive: 1. Select the affected order(s) in the app. 2. Go to the **Advanced** menu and change the order status to **Initial**. 3. Confirm the order status has changed to **Initial**. 4. Select the order again, then choose **Prepare Shipment** to regenerate the shipping label. This process restarts the shipment workflow allowing label generation with the updated API integration.

How can I rename DHL shipping service names shown on my store’s checkout page?

You can customize shipping service names displayed to customers by following these steps: 1. Navigate in the app to **App Settings -> Shipping Rates -> Rename Carrier Services**. 2. Select the carrier as **DHL**. 3. Locate the specific DHL shipping service you want to rename. 4. Change the service name (e.g., to “DHL Express” or any preferred label). 5. Save your changes. Once renamed, check your store’s checkout page to confirm the updated shipping service names are reflected.

How can I remove or disable specific DHL shipping service options such as ‘MEDICAL EXPRESS’ in the PluginHive app?

To remove or disable specific DHL shipping options like ‘MEDICAL EXPRESS’: 1. The PluginHive app provides a way to filter and disable certain DHL service types. 2. You can reach out to PluginHive support requesting guidance or refer to app documentation/video tutorials on filtering available services. 3. In some cases, you may be able to configure this within the app’s settings under DHL service options to hide unwanted services from checkout.

How can I provide DHL with a recent XML rate request and response from PluginHive Multi-Carrier to troubleshoot issues?

You can retrieve and share the latest XML files from the PluginHive rates log as follows: 1. Access the PluginHive app’s request logs. 2. Locate the most recent DHL rates request and response entry relevant to your shipment attempt. 3. Export or download the XML request and response files (the app can provide these upon request if not directly accessible). 4. Share these files directly with DHL to enable them to analyze and identify any issues. If needed, request support from PluginHive to resend or provide these XML files promptly. This ensures DHL works with the most up-to-date data for troubleshooting.

How can I provide a test order to PluginHive to assist with investigating DHL commercial invoice issues?

To assist PluginHive’s investigation: 1. Create a test order in your system representing a typical shipment. 2. Share the exact order number (e.g., HIA- 10609. with PluginHive support either via email or the support channel. 3. Be available for follow-up communication or calls to discuss findings during the testing process. 4. Respond promptly to PluginHive’s requests for additional data or clarification. This helps PluginHive generate and analyze shipping labels and commercial invoices corresponding to your order, facilitating troubleshooting and resolution.

How can I offer free shipping through PluginHive when a customer uses a 100% discount code, while still generating a DHL label with package dimensions and charging normal shipping rates for other orders?

To provide free shipping based on specific criteria in PluginHive: 1. Navigate to the app’s **Settings > Shipping Rates > Rate Automation** section. 2. Click on **Add Rule** to create a new shipping rate automation rule. 3. Set criteria such as Order Zone, Order Weight, or Order Price to determine when free shipping applies. 4. For orders meeting the free shipping criteria, PluginHive will assign the cheapest available DHL service and generate the shipping label with package dimensions as usual. 5. Test the setup by placing a few orders at checkout to confirm that free shipping is applied correctly, while other orders are charged normal shipping fees.

How can I manually set up shipping rates for DHL Europaket, DHL International Paket, and Warenpost International Paket in the PluginHive Multi-Carrier app?

To manually configure shipping rates for these services: 1. Navigate to the Shipping Zones section in the PluginHive Multi-Carrier app. Create or select the relevant shipping zones for your domestic (Germany) and international destinations. 2. For each shipping zone, add manual shipping rates corresponding to the specific DHL services (Europaket, International Paket, Warenpost International Paket). Ensure you input the correct price and service name. 3. Verify that each service is correctly linked to the relevant shipping zone so that rates only apply where intended. 4. Save your configuration and test the checkout process on your store to confirm that the correct shipping options and rates appear for customers based on their shipping address. 5. If rates or services don’t display correctly, revisit the service names and zone associations to eliminate conflicts or duplicates.

How can I integrate the DHL carrier in the Shopify multicarrier shipping plugin, and why does the message “DHL India shipments are in Beta Mode. Please contact support before shipping” appear?

To integrate DHL Express with the Shopify multicarrier shipping plugin, first add DHL Express as a carrier in the plugin settings. If you see the message “DHL India shipments are in Beta Mode. Please contact support before shipping,” it means the India-specific DHL integration is still in a limited beta phase. You can proceed to test DHL Express shipping, but for full production use or if you encounter issues, you should contact PluginHive support for assistance.

How can I integrate my DHL Express account with Shopify to show shipping rates at checkout and generate automated shipping labels using PluginHive?

To integrate your DHL Express account with Shopify and PluginHive for showing shipping rates at checkout and automating shipping labels, follow these steps: 1. Gather the required DHL Express account credentials: API Key, API Secret, Account Number, and Country of Origin. 2. Ensure your Shopify store has the **Carrier Calculated Shipping** feature enabled, as this is mandatory for displaying real-time DHL rates at checkout. Note that this feature is typically not available on the Basic Shopify plan. You must contact Shopify Support to enable this feature on your store if it’s not already activated. 3. With credentials ready and Carrier Calculated Shipping enabled, connect your DHL Express account to the PluginHive app. You can schedule a Zoom call with PluginHive support for guided assistance with the integration setup. 4. Even if your current Shopify plan does not support Carrier Calculated Shipping, you can still use PluginHive to generate shipping labels and fulfill orders manually. This process ensures real-time DHL shipping rates appear at checkout and enables automated label generation via PluginHive.

How can I integrate a DHL shipping account from Lithuania into my US Shopify store using the PluginHive Multi-Carrier Shipping Label app, especially when adding alongside existing UPS carriers?

To integrate your DHL shipping account from Lithuania into your US Shopify store using the PluginHive Multi-Carrier Shipping Label app, follow these guidelines: 1. Ensure that you have the correct DHL account credentials (Account number, Site ID, and Password) specifically for the DHL operations in Lithuania. 2. In your Shopify store backend (e.g., fronteriors-us.myshopify.com), open the PluginHive Multi-Carrier Shipping Label app. 3. Navigate to the carrier management section and attempt to add the DHL carrier using the provided production credentials (Production Site ID and Password). 4. If you encounter an authentication failure, double-check the credentials with your DHL account manager to confirm correctness. 5. PluginHive support has tested and confirmed that adding your DHL account with the provided production credentials into your US Shopify store is successful. 6. After adding the DHL carrier successfully, confirm and save the configuration within the app. 7. Once integrated, you can run test shipments before activating the carrier for live use. 8. This integration can coexist alongside other carriers like UPS for seamless multi-carrier shipping management. If you face further issues, verify the configured “From” address and credentials, then contact PluginHive support with specific error messages for targeted troubleshooting.

How can I identify that the shipping rates displayed at checkout are from DHL and not other carriers?

The shipping rates shown at checkout will display the actual DHL service names as they appear in the DHL system (e.g., DHL Express Worldwide, DHL Medical Express). This naming confirms the rates are sourced directly from DHL through the PluginHive app.

How can I identify and verify discrepancies between commercial invoices generated via PluginHive’s DHL API integration and those generated directly through DHL’s website or app?

To effectively identify discrepancies, follow these steps: 1. For the same shipment/order, generate a shipping label and commercial invoice through the DHL website or DHL Express India app by logging into your DHL account. 2. Generate the shipping label and commercial invoice for the same shipment/order using PluginHive’s DHL API integration. 3. Compare both commercial invoices side-by-side, focusing on shipper information and other critical invoice details. 4. Document discrepancies clearly, using comparison files such as Excel spreadsheets, highlighting missing or incorrect fields. 5. Share this comparison documentation and invoice examples with PluginHive support to aid their troubleshooting and coordination with DHL technical teams. This method provides concrete evidence highlighting where the differences arise, facilitating faster root cause analysis.

How can I help PluginHive investigate and resolve issues with DHL commercial invoices and labels?

You can assist by: 1. Creating and sharing test orders with PluginHive support so their team can generate labels and invoices from their end. 2. Providing details of any shipments where invoice discrepancies have been observed. 3. Sharing contact details and being available for follow-up discussions or calls from PluginHive’s support or technical teams. 4. Sharing feedback from DHL pickup teams or local DHL contacts about specific issues or rejection reasons related to invoice formats. 5. Promptly supplying any requested XML logs, invoice copies, or comparison documents if asked by PluginHive to help in root cause analysis. Your cooperation expedites PluginHive’s ability to communicate effectively with DHL and work toward a resolution.

How can I get further assistance if my queries about DHL rates or order processing are not fully resolved during the initial PluginHive support call?

If your queries about DHL rates or order processing remain unresolved within the initial PluginHive support call, you can schedule a follow-up support session using the appointment booking link shared by the support team. These follow-up calls allow you to discuss specific questions in more detail. Make sure to book a convenient slot as per your availability through the provided scheduling link to continue receiving tailored assistance.

How can I get a DHL test account key to test the PluginHive app with DHL Freight Sweden?

To test the PluginHive app with DHL Freight Sweden, you need to obtain production account details directly from the DHL team by contacting them. PluginHive does not provide separate test account keys for DHL Freight Sweden; therefore, you must request the necessary credentials and API access from DHL. Once you have the account details provided by DHL, you can add them within the PluginHive app to enable testing and live integration.

How can I generate test shipping labels for DHL to switch the XML API from test to production mode?

To generate DHL shipping labels for testing purposes and obtain production credentials, follow these steps: 1. Open the PluginHive app and go to Orders 2. Select the orders for which you want to generate shipping labels 3. Click on the “Generate Labels” option to create the DHL shipping labels Generating live labels helps DHL verify your account and then allows them to set your XML API from test to production. You can generate multiple test labels as needed through this process.

How can I generate an E-way Bill in PluginHive if the DHL courier person asks for its requirement but I don’t have a sample print of the E-way Bill?

To address the issue of generating an E-way Bill and clarifying its requirements with DHL: 1. Understand that the Airway Bill and the shipping label are essentially the same document in this context. 2. If you do not have a sample print of the E-way Bill or Airway Bill, obtain a sample from your DHL or shipping label documents. 3. Share the sample Airway Bill or shipping label with the PluginHive support or technical team for cross-verification. 4. The PluginHive team will then compare the sample details internally with their system to enable or configure the correct printing options. 5. Once aligned, the PluginHive team can enable the necessary UI settings or features to generate the E-way Bill suitable for DHL requirements. 6. In the meantime, you may clarify with DHL if the standard shipping label suffices as the E-way Bill to avoid confusion. Following these steps ensures that your E-way Bill generation process is correctly configured and accepted by DHL during shipment.

How can I fix the issue where DHL services are not showing up properly for my customers at checkout?

To resolve the issue with DHL services not showing up correctly at checkout, follow these steps: 1. Verify that you are seeing the correct DHL service name at checkout. For example, “Express Worldwide – WPX Non Doc” corresponds to a DHL Express service. 2. Enable the Account Rates feature in the app to display your negotiated DHL rates instead of published rates: – Navigate to **App > Settings > Carriers > DHL Express > Other Details**. – Enable the **Account Rates** option. 3. To rename the DHL service displayed at checkout: – Go to **App > Settings > Shipping Rates > Rename Carrier Service**. – Select **Carrier: DHL Express**. – Rename the desired service as preferred. 4. If you want to show additional DHL international services at checkout: – Go to **App > Settings > Shipping Rates > Rate Automation**. – Edit the rule named **Auto Rule For DHL Express**. – Under **Action Details**, add the additional required DHL services. After completing these steps, the correct DHL services and rates should appear for your customers at checkout.

How can I fix the DHL label generation failure caused by missing phone number in the Ship From address?

To resolve DHL label generation errors due to missing phone number, follow these steps: 1. Open the PluginHive app and navigate to **App Settings**. 2. Select **From Address** settings. 3. Add a valid phone number in the phone number field for the Ship From address. 4. Save the changes. 5. Go to your orders list and select the affected order (e.g., order 1002). 6. Click **Prepare Shipment** for the order. 7. Select the order again in the prepared shipments list. 8. Click **Generate Labels** to create the shipping label for DHL. By ensuring the phone number is entered and saved, the app can generate DHL labels successfully and automatically select DHL when it offers the cheapest rate.

How can I find and integrate DHL Freight as a carrier in the PluginHive app?

You should look for “DHL Freight Sweden” in the list of available carriers within the PluginHive app. This is the correct option to select for DHL Freight account integration. Ensure you choose this specific carrier option to properly set up DHL Freight services in your shipping configurations.

How can I ensure PluginHive correctly calculates live DHL shipping rates using Shopify shipping profiles?

To ensure accurate live DHL shipping rate calculation using Shopify shipping profiles: 1. Verify that shipping profiles in Shopify are correctly set up with the appropriate set of products assigned to each profile (e.g., small or large profiles). 2. Confirm that PluginHive is enabled for all relevant shipping profiles and not limited to pre-order or specific profiles. 3. Check that shipping zones and methods in Shopify match those configured in PluginHive and DHL. 4. Adjust packaging settings in PluginHive (under **Settings > Shipping > Packaging**) to reflect how actual shipment boxes are packed (stacked or side-by-side). 5. Avoid enabling the “stack products in boxes” setting if not packing products stacked vertically, as this can cause PluginHive to calculate rates per product incorrectly. 6. Test shipping rates by creating sample orders with products from different profiles to validate the rate calculations.

How can I enable live DHL shipping rates for my international customers in the UK to ensure accurate pricing based on their specific addresses?

To enable live DHL shipping rates for your international customers and ensure accurate pricing: 1. Install the PH Multi Carrier Shipping Label App on your Shopify store. This app supports DHL Express along with other major carriers such as FedEx and UPS. 2. Connect your DHL Express account within the app to sync your actual shipping rates. 3. Ensure that the Carrier Calculated Shipping (CCS) feature is enabled on your Shopify store, as this is required to display live carrier rates at checkout. 4. Once set up, customers can enter their delivery addresses during checkout, and the app will display your DHL account-specific shipping rates based on the destination, cart weight, and dimensions if specified. 5. Use the app’s 14-day free trial to test and verify that live shipping prices are appearing correctly. This setup prevents discrepancies by showing the exact DHL shipping charges applicable to each customer’s location, including remote areas, so you can avoid undercharging or overcharging customers.

How can I enable DHL account rates in PluginHive MultiCarrier to get accurate shipping costs?

To enable DHL account rates and ensure your shipping costs reflect your negotiated prices: 1. Log into the PluginHive MultiCarrier app. 2. Navigate to **App Settings -> Carriers -> DHL Express**. 3. Expand the **Other Details** section within DHL Express settings. 4. Enable the **Account Rates** option by toggling it on. 5. Save the settings and perform a new shipping rate quote or transaction to view updated rates based on your DHL account. This ensures that the app returns your personalized contract or account discount rates rather than standard published rates.

How can I edit the DHL shipping services shown at checkout so not all services are displayed?

To customize which DHL services appear at checkout, follow these steps: 1. Open the app and navigate to the main menu. 2. Go to Settings -> Shipping Rates -> Rate Automation. 3. Locate and select the DHL shipping rule you want to edit. 4. Update the list of enabled DHL services by selecting or deselecting services according to your preference. 5. Save the changes. 6. Test the rates on checkout using a new shipping address to confirm only the chosen services appear.

How can I display or hide the estimated delivery days for DHL services on the checkout page using the PluginHive app?

To manage the display of estimated delivery days at checkout, follow these steps: 1. Go to the PluginHive app Settings. 2. Navigate to General Settings -> Shipping. 3. Find the option labeled ‘Estimated Delivery At Checkout’. 4. Toggle this option ON to show or OFF to hide the estimated delivery days as provided by the carrier. If you want to customize the display, you can disable the estimated delivery days here and instead rename your shipping services to include your desired delivery timeframes in the service names.

How can I display my DHL account rates (such as a 22 EUR normal shipping cost) at checkout when only other plans are currently shown?

To display your DHL account-specific shipping rates at checkout: 1. Confirm that your DHL account rates option is enabled under the carrier settings in the PluginHive app. This option controls whether your negotiated account rates are fetched and displayed. 2. If the rates are still not showing, provide a screenshot from the DHL website showing the Shipping Details, Packaging Details, and Shipping Rates. This helps troubleshoot any mismatch or setup issues. 3. After verifying these, enable the Account Rates option in the app settings. 4. Perform a checkout test to confirm that your DHL account-specific rates (such as the 22 EUR rate) appear correctly on the Shopify checkout page.

How can I create and download DHL shipping labels and XML files for different shipment scenarios for DHL account activation?

To create and download DHL shipping labels and XML files for your account activation, follow these steps for each shipment scenario: 1. **Dubai, UAE to Abu Dhabi, UAE with multiple shipments (0.5 KG, 1.0 KG, 2.0 KG):** – Create an order with the delivery address set to Abu Dhabi, UAE for a product. – Click on the order number to open the order details. – Under the packaging summary, edit the package and set the package weight to 0.5 KG. Generate the label and download the label and XML. – Repeat this by editing the package weight to 1.0 KG and 2.0 KG, generating, and downloading the corresponding labels and XMLs. 2. **Dubai, UAE to Denton, Texas, USA with 2-piece shipment:** – Ensure the products in the order have the Commodity Code, HS Code, and Country of Origin entered. To add these: – Navigate to Products > All Products > Click the product name > Under Shipping, click Edit > Add Commodity Code, HS Code, and Country of Origin > Save. – Create an order shipping to Denton, Texas 76201, USA with the relevant products. – Edit the package to have two packages, set the first package weight to 0.5 KG and the second to 2 KG. – Generate the labels and download the label and XML files for both packages. – Note: The PLT (Pallet) option should already be enabled. 3. **Dubai, UAE to Saudi Arabia with multiple line items:** – Create an order with the Saudi Arabia address and select multiple quantities of the product with entered Commodity Code, HS Code, and Country of Origin. – Edit the package to have two packages: set weights to 0.5 KG and 2 KG respectively. – Generate and download the labels and XML files for both packages. After generating the labels and XML files for the shipments, share these files with DHL for account activation. Ensure all package details and product customs information are accurate.

How can I correctly assign the company name and contact person’s name fields on DHL shipping labels using PluginHive?

According to DHL’s specifications: – The ‘name’ field should contain the company name. – The ‘AdditionalAddressInfo’ field should hold secondary information such as c/o addresses. – The ‘ContactName’ field should include the personal name of a contact person within the company. To align your label with this structure in PluginHive, update your order or shipping data so the company name goes into the ‘name’ field, the personal contact goes into ‘ContactName’, and any additional info into ‘AdditionalAddressInfo’. This requires supplying accurate data according to these fields when creating shipments.

How can I connect my DHL Express Commerce account if direct integration with PluginHive is not possible?

Since direct integration of DHL Express Commerce accounts with PluginHive is not supported, you can use EasyPost as an intermediary platform. Follow these steps: 1. Contact your DHL Account Representative to obtain the necessary credentials to add your DHL Express Commerce account to EasyPost. 2. Log in to your EasyPost account and add the DHL Express Commerce account using the credentials provided by DHL. 3. Once your DHL account is successfully connected in EasyPost, integrate EasyPost with the PluginHive Multi Carrier Shipping Label app to enable DHL shipping services. 4. If you face difficulties locating DHL credentials on the DHL portal, verify this with your account representative. 5. After completing the EasyPost connection, you can schedule a support call with PluginHive for further setup assistance and troubleshooting.

How can I confirm which DHL regional agreement PluginHive is integrated with?

To confirm which DHL regional agreement your PluginHive integration is based on, follow these steps: 1. Contact PluginHive support or your account manager and request confirmation of the DHL regional contract associated with your integration (e.g., DHL Express Australia, DHL Express USA). 2. Provide PluginHive with your account details and any relevant DHL contract information you possess. 3. PluginHive will verify with their development and integration teams to identify the correct DHL regional API and services linked to your account. 4. Confirm that your DHL services and product codes match the region specified in the contract to avoid service mismatches. Knowing the correct regional agreement is critical for accessing valid DHL services and ensuring smooth API integration through PluginHive.

How can I confirm that my DHL account is added as a Production account in the app?

Once you add your DHL account details in the app, the system saves the account as either a Test or Production account. You can confirm that your account is saved as a Production account if: 1. The app reflects your DHL account successfully without authentication errors. 2. You are able to generate live shipping labels and see DHL rates at checkout (assuming your subscription plan supports it). In this case, PluginHive confirms that your account is saved as a Production account. If unsure, contact PluginHive support to verify the account status.

How can I confirm that DHL shipping rates are correctly provided to show at checkout using the PH MultiCarrier Shipping Label app?

To confirm DHL shipping rates are properly provided and displayed at checkout: 1. Ensure your DHL account credentials input into the app are valid and correspond to a Production account, not a test account. 2. Prepare a test order with accurate shipping details including weight, dimensions, and destination. 3. In your Shopify store, proceed to the checkout stage for this order and verify that DHL shipping options appear with the expected rates. 4. If DHL shipping rates do not show: – Check the app’s carrier configurations and enable DHL shipping services. – Review any restrictions or rules applied to shipping profiles that might hide DHL as an option. – Confirm there are no app errors or connectivity issues to DHL’s rate services by reviewing logs or contacting PluginHive support. 5. Once the rates appear correctly at checkout, perform a label creation test from the app to ensure label generation for DHL shipments is also working as expected.

How can I confirm that DHL live rates are correctly working in my PluginHive app after adding Production credentials?

To confirm DHL live rates: 1. Ensure your DHL Production Account is added in the PluginHive app and active. 2. Verify that Carrier Calculated Shipping is enabled on your Shopify store. 3. The PluginHive team can perform a test transaction at checkout to confirm if DHL rates are displayed. 4. If DHL rates appear at checkout, it confirms your setup is working correctly. 5. You can also request an onboarding Zoom call with PluginHive support for personalized assistance in verifying and understanding your rate display.

How can I configure the PH MultiCarrier Shipping Label app to automate shipping and buy shipping labels for DHL Express and other carriers?

To successfully configure the PH MultiCarrier Shipping Label app for DHL Express (and additional carriers), follow these steps: 1. Gather the required DHL Express account details before integration: – DHL Account Number – Site ID – Site Password – Country of operation 2. If you do not have these details, contact your DHL Express representative or support team to obtain them. 3. Log in to the PH MultiCarrier Shipping Label app on your Shopify store. 4. Navigate to the carriers section within the app settings and select “Add Carrier.” 5. Enter the DHL Express account details collected earlier into the corresponding fields. 6. Save the settings to link your DHL Express account with the app. 7. If you wish to add any other carrier accounts, repeat similar steps by obtaining respective account credentials and adding them through the app interface. 8. Once accounts are connected, the app will automate shipping rates and allow you to buy shipping labels directly for the configured carriers. If you encounter any issues or require assistance with adding other carriers, reach out to PluginHive support with your specific carrier details.

How can I configure the Importer of Record (IOR) for DHL shipments in PluginHive Multicarrier?

Currently, PluginHive Multicarrier does **not** support configuring the Importer of Record setting for DHL shipments within the app.

How can I change the shipping method for DHL Express in the checkout process?

To change the DHL Express shipping methods available at checkout, follow these steps: 1. Open the Pluginhive app and navigate to **Settings**. 2. Go to **Shipping Rates** and then select **Rate Automation**. 3. Locate the rule named **Auto Rule For DHL Express** and click **Edit**. 4. From the list of DHL services, select the desired shipping methods you want to offer at checkout. 5. Click **Update Rule** to save the changes. This will update the shipping options customers see during checkout for DHL Express.

How can I change the sender name that appears on DHL notifications and shipping labels from “Filippa Jonsson” to “Redeko Flowers AB”?

To change the sender name displayed on DHL notifications and printed on shipping labels: 1. Go to the app’s main menu and navigate to **App Settings** → **From Address** or **Address** section. 2. Select the address entry you want to update. 3. Edit the **Person Name** field to “Redeko Flowers AB” or your desired sender name. 4. Save the changes. 5. These changes will apply automatically to all new orders imported into the app and will reflect on new shipping labels generated thereafter. 6. For existing orders, you must manually select the updated address in the order details before generating shipping labels to ensure the new sender name appears. This ensures that customers will see “Redeko Flowers AB” instead of “Filippa Jonsson” in all notifications and labels going forward.

How can I change the estimated business days for DHL shipping services like Normal Charges and Express Worldwide within the PluginHive app?

The estimated delivery days for DHL services are provided directly by the DHL carrier and cannot be edited within the PluginHive app. You can only choose to either show or hide the estimated delivery days on the checkout page. Editing the carrier-provided delivery timeframes is not possible within the app.

How can I assist PluginHive in verifying signature or logo appearance issues on DHL Express India commercial invoices?

To help PluginHive investigate signature or logo-related invoice issues: 1. Upload the signature file, if possible, via the official DHL Express India portal rather than through PluginHive. 2. Share examples of invoices generated from the DHL Express India portal that include the signature or logo. 3. Provide these invoices to PluginHive support so they can compare them against PluginHive-generated invoices. 4. PluginHive will then coordinate with the DHL technical team to identify any differences or limitations in invoice generation via API.

How can I add my fulfillment time to the shipping date estimate when using DHL through PluginHive?

Currently, PluginHive does not support adding fulfillment or buffer days to the estimated delivery time provided by DHL Express. The shipping date estimate exclusively reflects the transit time calculated by DHL and does not include any additional processing or fulfillment time on your end. This functionality is not available at present, and while the PluginHive team is exploring possibilities to incorporate this feature in the future, no option exists now to modify or customize the shipping estimate to include fulfillment delays.

How can I add my DHL Express account to the PluginHive app successfully?

To add your DHL Express account to the PluginHive app, follow these steps: 1. Click on the “Add” button located at the top-right corner in the app. 2. You will be redirected to the “Set up DHL account” page. 3. Enter the following required details accurately: – DHL Account Number – Site ID – Site Password – Country of origin 4. Submit the information. 5. Once the account credentials are validated, the app will link your DHL Express account. 6. Initially, the account will be added in test mode to allow you to verify the integration. 7. After successful testing, contact DHL to obtain Production credentials. 8. Replace the test credentials with Production credentials in the app for live label generation and shipping. This process ensures secure and successful integration of your DHL account with PluginHive for order shipping.

How can I add minimum and maximum weight and measurements for DHL Paket in the PluginHive app to create checkout rules based on size and weight?

You can create rules for rates on checkout using the Order Weight criteria within the PluginHive app. However, it is currently not possible to create checkout rate rules based on package measurements. To manage rates by weight: 1. Navigate to the Rules or Automation section of the app. 2. Set conditions based on the total order weight to apply specific shipping rates. 3. Unfortunately, dimensions or package size-based rules are not supported at this time. For further customization or specific carrier requirements, it is recommended to discuss these details during a support call with PluginHive.

How can I access the EXPRESS WORLDWIDE – Non-Doc service for DHL Express (MyDHL API) integration via PH MultiCarrier to ship physical products internationally?

The EXPRESS WORLDWIDE – Non-Doc service is already available within your DHL Express integration through the PH MultiCarrier plugin. To ensure you are using this service for shipping physical products, follow these steps: 1. Open your store’s admin panel and navigate to the PH MultiCarrier plugin settings. 2. Check the shipping rules configured within the plugin, specifically the Rates Automation section. 3. Verify that the EXPRESS WORLDWIDE – WPX – Non Doc service is selected or included in your shipping rules for relevant shipments. 4. If it is not selected, update your shipping rules to include the EXPRESS WORLDWIDE – Non Doc service for physical product shipments. 5. Save your settings and test by creating an international order shipment to confirm that the correct non-document service is applied automatically. If you continue to see only the document service listed or encounter issues, please recheck your plugin configuration or contact support with specific details.

How can customers coordinate with PluginHive support and DHL API support when facing complex shipping label issues?

For complex or ongoing DHL shipping label issues, the following collaboration approach is recommended: 1. Provide explicit permission to PluginHive support to access store orders and generate test shipments to troubleshoot. 2. Share DHL label examples generated successfully on DHL’s official portal, especially if differing from PluginHive results. 3. Record or share screen sessions with logistics teams showing label creation flows on DHL portals and the PluginHive app. 4. Provide DHL API support contacts (account manager or email) if available, to escalate technical requests. 5. Respond promptly to scheduling calls or meetings with PluginHive and DHL technical teams (Google Meet, MS Teams preferred over Zoom if requested). 6. Centralize communications by creating new developer portal tickets when new issues arise to keep conversations clear and focused. 7. Work collaboratively to test API request changes indicated by DHL and verify documentations. This cooperative approach helps ensure timely resolution.

Has there been any update from DHL regarding the issue with the DHL commercial invoice generated via PluginHive not being accepted by the local pickup team due to a different invoice template?

As of now, there has been no response or update from the DHL technical team despite multiple follow-ups. The issue centers on the local DHL pickup team not accepting the commercial invoice generated through PluginHive’s DHL API integration because this invoice differs in template from the one created by the native DHL Express India app. PluginHive is actively pursuing clarification by requesting DHL to explain the need for changes in the invoice template. Meanwhile, PluginHive is collecting sample orders from the customer to test label generation and to facilitate further investigation. Customers experiencing this issue should continue to cooperate with PluginHive by providing test orders and remain responsive to support requests.

Has the PluginHive app been updated to include freight charges on commercial invoices for both DHL and FedEx?

Yes, PluginHive has released an update that includes freight charges on DHL Express Commercial Invoices when the appropriate settings are enabled. For FedEx, the commercial invoice shipping charges have been confirmed to update and display correctly as per the latest review. Users are advised to generate new shipping labels after the update to see the changes reflected on their commercial invoices.

For heavy or oversized products, how should volumetric weight and actual weight be managed to get accurate DHL shipping rates through the app?

To ensure accurate DHL shipping rates for heavy or oversized products: 1. Add both the weight (actual weight) and product dimensions (length, width, height) for each SKU in your Shopify product settings. The PluginHive app fetches this data from Shopify directly. 2. The app uses these inputs to calculate the volumetric weight when applicable, which is necessary for oversized items. 3. Make sure all product weights and dimensions are correctly entered in Shopify; the app will then import these details for rate calculations. 4. There is no need to enter volumetric weight separately; the app calculates this based on the product dimensions you provide.

For an order requiring multiple shipping labels (such as DHL shipments needing two labels), why do I see only one shipping label in PluginHive, and how can I obtain both?

PluginHive generates the additional shipping documents (such as the “Archived Doc” label) but does not show them directly in the main label print page. To access all documents for your order: 1. Open the order in PluginHive. 2. Locate the **Label Summary** section. 3. Click on the **Extra Documents** link to download additional labels or documents (e.g., the “Archived Doc”). This section contains any supplementary labels required by the carrier. Ensure you download these extra files to comply with carrier requirements.

Does the PluginHive MultiCarrier Shipping Label app support shipment insurance such as DHL Shipment Protection or FedEx Declared Value, and how can I ensure insurance charges are reflected in shipping rates at checkout?

Yes, the PluginHive MultiCarrier Shipping Label app supports insurance and signature options, but these settings affect label generation rather than the displayed shipping rates by default. To ensure insurance charges are included in the shipping rate calculation and shown at checkout, follow these steps: 1. Open the app and navigate to **App Settings** -> **Shipping Rates** -> **Rate Automation**. 2. Select **Edit DHL Express Rule** (or the relevant carrier rule). 3. Under **Action Details**, enable both **Signature** and **Insurance** options. 4. Save and update the rule. 5. After updating, perform a few test transactions at checkout to verify that the shipping rates now reflect the inclusion of insurance fees. Note that shipment insurance is applied during label generation, so the rates will align once these settings are enabled in rate automation rules.

Does the PluginHive Multi Carrier Shipping Label App support integration with my own FedEx and DHL accounts, including fulfillment from Taiwan?

Yes, the PluginHive Multi Carrier Shipping Label App supports integration with over 33 carriers, including FedEx and DHL. You can connect your own FedEx and DHL accounts directly within the app to manage shipments. The app accommodates fulfillment warehouses located in Taiwan, allowing you to process orders and generate shipping labels using your own carrier accounts seamlessly.

Does the PluginHive app support split shipments and offer multiple shipping options from various carriers like FedEx, DHL, and local mail?

The app can display all available shipping rates from integrated carriers such as FedEx, DHL, and local tracked mail at checkout, allowing customers to select their preferred shipping option. Regarding split shipments, the app allows splitting packages within an order containing multiple product quantities into multiple packages for shipping. However, it does not allow splitting a single product into multiple boxes nor splitting the entire order itself into separate orders.

Does the Pluginhive app offer a free trial, and can I display DHL live rates on the Starter Plan without an advanced Shopify account?

Yes, the Pluginhive app includes a 14-day free trial. With the Starter Plan, you can display real-time shipping rates from DHL at checkout without needing an advanced Shopify account. However, note that Shopify’s built-in ‘Carrier Calculated Shipping’ feature, which is required for live rates at checkout beyond the app, typically comes with the Shopify Plan and may require an additional fee unless you opt for an annual subscription. To set up and configure live DHL rates with the app, you can schedule assistance via the Pluginhive support booking link provided.

Does the PH Multicarrier app integrate with DHL Ecommerce?

The PH Multicarrier app does not currently support integration with DHL Ecommerce. This means you cannot use DHL Ecommerce services directly through the app at this time. If you require DHL Ecommerce shipping options, you will need to manage those shipments outside of the PH Multicarrier app or use an alternative solution that explicitly supports DHL Ecommerce.

Does the PH Multi Carrier Shipping Label App support adding customer rate tables for DHL e-Commerce?

No, the PH Multi Carrier Shipping Label App does not support DHL e-Commerce or the ability to add customer rate tables specifically for it. The app currently supports DHL Express, DHL Paket, and DHL Freight Sweden only. If you need assistance with these supported services or alternatives, further support can be provided.

Does the app calculate shipping rates at checkout using my DHL Express carrier?

Yes, the app can show calculated shipping rates at checkout using your DHL Express account if the Carrier Calculated Shipping feature is enabled on your Shopify store. This feature is a requirement by Shopify and is generally not available on the Basic Shopify Plan. However, you can use the app on any Shopify plan to generate shipping labels, raise pickup requests, and fulfill Shopify orders with DHL Express.

Does PluginHive support shipping label generation and rate calculation for Deutsche Post, DHL Express, PostNord, and FedEx carriers?

PluginHive currently integrates with DHL Express, PostNord, and FedEx for shipping label generation, rate calculation, pickup requests, and tracking. You can add your carrier accounts for these services within the app to enable these functionalities. However, Deutsche Post is not available for integration at this time, and there are no immediate plans to add this carrier. DHL Express Commerce integration can be used for Deutsche Post and DHL Express shipments as an alternative.

Does PluginHive Multi Carrier Shipping Label app support DHL Express carrier integration with Shopify?

Yes, the PluginHive Multi Carrier Shipping Label app supports DHL Express carrier integration. After you apply for and activate your DHL Express Commerce account, you can connect your DHL account credentials within the app. This will enable you to: – Display DHL shipping rates at checkout – Generate DHL shipping labels for your orders – Print shipping documents required by DHL – Request DHL pickup services from within the Shopify admin – Fulfill your orders and track shipments using DHL through the app interface

Does DHL Express India support the WPX (Worldwide Priority Express) service via the MyDHL API, and how are these services represented in PluginHive’s DHL integration?

DHL Express India offers DHL Express Worldwide services through three specific product codes accessible via their API: 1. **D** – DHL Express Worldwide – DOX (documents) 2. **P** – DHL Express Worldwide – WPX (Worldwide Priority Express) – Non-documents 3. **U** – DHL Express Worldwide – ECX – Documents These product codes are directly based on DHL’s official documentation and are included in PluginHive accordingly. However, in the PluginHive DHL India Express Shopify app, the service might appear under simplified names like “DHL Express Worldwide” without explicitly showing the “WPX-Non Doc” suffix. If you want to display only “DHL Express Worldwide” at checkout, you can rename the service names within PluginHive by navigating to: – **App Settings -> Shipping Rates -> Rename Carrier Service** This allows you to customize how services appear to customers while still using the correct corresponding DHL product codes for shipments. Choose the product code that matches your shipment type (ecommerce non-documents usually align with the WPX non-doc code).

Do you recommend DHL for international shipments from Sweden, or are there other carrier suggestions?

For international shipments from Sweden, the PluginHive app supports multiple reliable carriers including DHL Express, FedEx, UPS, and DHL Freight Sweden. You can create an account with any of these carriers and integrate it directly into the app. Notably, FedEx accounts registered via PluginHive offer up to 85% discounted shipping rates for Sweden customers. The choice depends on your specific shipping requirements, destinations, and pricing preferences. PluginHive allows you to easily manage shipments across these carriers within a single app interface.

DHL and Canada Post are enabled in the system but not showing up as shipping options for customers. How can I fix this issue?

The issue occurs because the Rate Automation rules for DHL Express and Canada Post are not enabled in the app. To resolve this: 1. Go to the app dashboard. 2. Navigate to **Settings** > **Shipping Rates** > **Rate Automation**. 3. Click **Edit the rules** for DHL Express and Canada Post. 4. Enable the corresponding Rate Automation rules for these carriers. 5. Save the changes. Once enabled, the shipping rates from DHL Express and Canada Post will show up at checkout for your customers.

Can the PluginHive app automatically apply negotiated DHL shipping rates for different regions without manually entering prices?

No, the PluginHive app cannot automatically display calculated DHL shipping rates based on your negotiated DHL Paket account rates because DHL Paket does not provide calculated rates through its API. Therefore, you must manually enter shipping prices using rules within the app to show rates at checkout. Automatic regional price adjustments based on your DHL contract are not possible with the current integration.

Can the DHL Service Point assignment process be automated for orders going to Sweden?

No, the selection and assignment of a DHL Service Point for the “DHL Service Point B2C” service must be done manually for each order within the PluginHive app. Automation for this specific Service Point assignment is not currently supported.

Can the customer insert their own certified invoice on DHL shipments using the PluginHive app?

Yes, for NON-EU shipments, the DHL-generated customs document is automatically created and printed by default. However, if the customer wants to upload a certified invoice, they can do so after generating the shipping label. The process involves: 1. Generate the DHL shipping label through the PluginHive app. 2. After the label is generated, use the order processing interface to upload the certified invoice manually. If needed, assistance can be provided through a guided call to walk through the order processing and document upload steps after label generation.

Can PluginHive integrate my DHL account to my Shopify store and enable DHL shipping rates on checkout?

Yes, once you provide your valid DHL Production account details and upgrade to the Starter Plan, PluginHive’s app will integrate DHL shipping rates within your Shopify checkout page. This integration: 1. Displays real-time DHL shipping rates as a shipping option at checkout. 2. Updates dynamically based on your package details. You should verify at your Shopify store checkout page that DHL shipping is appearing as expected after setup.

Can I use the PluginHive MultiCarrier Shipping Label App without having accounts or contracts with shipping carriers like DHL, FedEx, or Aramex?

No, the PluginHive app requires you to have your own active accounts with shipping carriers such as DHL, FedEx, Aramex, or others in order to generate shipping labels and retrieve shipping rates. The app does not provide pre-built or shared carrier accounts. To get started with shipping using the app, you should: 1. Sign up for accounts directly with your preferred shipping carriers. 2. Obtain the necessary API credentials or account details from those carriers. 3. Integrate these carrier accounts into the PluginHive app by entering the required credentials in the app settings. 4. Once integrated, you will be able to generate shipping labels, get live shipping rates, and manage shipments through the app. If you need help with the integration or setup process, support sessions or assistance are available.

Can I use the PluginHive app to show DHL shipping rates at checkout if I am on the Basic Shopify plan?

No, displaying DHL live shipping rates at checkout through the PluginHive app is not possible on the Basic Shopify plan. Shopify requires you to upgrade to at least the ‘Shopify Plan’ and enable the ‘Carrier Calculated Shipping’ feature to use real-time shipping rate calculations at checkout. On the Basic plan, you can still use the PluginHive app to generate DHL shipping labels, process orders, and manage shipments, but showing live rates at checkout requires the plan upgrade.

Can I use the DHL Express integration to ship products both locally within UAE and internationally from UAE to any country?

Yes, the DHL Express account supports both domestic shipping within the UAE as well as international shipping to all countries worldwide. Once integrated, you can generate shipping labels and calculate shipping rates for shipments originating in UAE to any destination.

Can I use PluginHive solely to offer DHL shipping rates in real-time while continuing to use Shopify’s native shipping functions for other carriers?

Yes, you can use PluginHive exclusively to display real-time DHL Express shipping rates at checkout while continuing to use Shopify’s own shipping settings for other carriers. PluginHive allows you to connect your DHL Express account to fetch and show calculated DHL rates. Simultaneously, Shopify’s native shipping methods and rates will remain active for other shipping options. There is no restriction in the app that blocks or replaces rates from other sources. To set this up: 1. Install the PluginHive app on your Shopify store. 2. Connect your DHL Express account within the app to enable real-time DHL rate calculations. 3. Keep your existing Shopify shipping settings intact for other carriers. 4. Use the 14-day free trial period to test and confirm that both DHL rates from PluginHive and other shipping methods from Shopify appear correctly during checkout. 5. If needed, request assistance for app setup via a Zoom call with PluginHive support. This approach lets you selectively enhance your store’s shipping options without disrupting or replacing existing shipping configurations.

Can I use dynamic values for shipping slips in DHL shipments, or do I have to manually adjust values for each shipment?

In the PluginHive app, you can configure packaging settings to automatically assign specific packages to each order based on the products within that order. This setup allows you to use dynamic packaging rather than manually adjusting values for each shipment. To achieve this: 1. Access the packaging settings in the app. 2. Define different package types or boxes based on dimensions or product categories. 3. Assign rules so that each order automatically selects the appropriate packaging based on its content. This streamlines your shipping label generation and rate calculation without manual intervention per shipment.

Can I upload a company logo or signature on DHL Express India labels and commercial invoices via PluginHive’s DHL API integration?

Currently, the DHL Express India API integrated with PluginHive does not support uploading a company logo for shipping labels. Regarding the signature on commercial invoices, the invoice displays the shipper’s name in the signature section automatically. There is no available API option to upload or embed a signature file within the commercial invoice. If you can upload a signature file directly on the DHL Express portal (outside the PluginHive interface), you may share that invoice with PluginHive support for comparison and further verification with the DHL team.

Can I create and use a DHL Express account through the PluginHive app or obtain DHL Express rates from PluginHive?

Currently, PluginHive does not offer an option to create or enroll DHL Express accounts within the app. To use DHL Express for shipping, you must directly contact the DHL Express team to set up the account and negotiate rates. After creating the DHL Express account, you can add it to the PluginHive app if supported, using your own account credentials. PluginHive does not provide DHL Express rates or accounts.

Can I configure DHL Express shipping in PluginHive for Shopify using DHL’s new API keys instead of the deprecated XML services?

Currently, PluginHive’s DHL Express integration relies on the XML-based services that DHL has sunsetted. Since DHL has moved exclusively to their new API offerings, the existing PluginHive app configuration that requires XML credentials will not work with the new DHL API keys. As a result, you cannot use the new API keys directly to set up DHL Express shipping in PluginHive at this time. To complete the configuration, you will need to wait for PluginHive to update their app to support DHL’s API services, or consult with PluginHive support for interim solutions or alternative shipping methods.

Can I configure DHL Express shipping in PluginHive for Shopify using DHL’s new API Key and API Secret instead of the deprecated XML credentials?

No, currently PluginHive’s DHL Express integration only supports XML credentials. The new DHL Express API Key and API Secret cannot be used to configure DHL shipping within PluginHive at this time. You must use XML credentials to set up DHL Express shipping. PluginHive is working on updating the app to support DHL’s new API services, but until that update is released and certified, the new API credentials are not compatible.

Can I add both DHL and Canada Post as shipping carriers within a single shipping rule in PluginHive?

No, you cannot combine multiple carriers like DHL and Canada Post within a single shipping rule in PluginHive. To offer both carriers, you need to create separate rules for each one individually. For example, create one shipping rule for Canada Post with its specific conditions, then create a second shipping rule for DHL with similar or distinct conditions. Both carriers will then appear as separate shipping options during checkout.

Can I add a DHL Globemail account to PluginHive to process orders from Sweden?

Currently, PluginHive supports DHL Express and DHL Freight Sweden carriers for processing orders from Sweden. However, DHL Globemail is not supported at this time. You will need to use one of the supported DHL services (DHL Express or DHL Freight Sweden) to integrate your shipments through PluginHive.

Can Deutsche Post shipments be processed via DHL setup in PluginHive, given that DHL owns Deutsche Post?

Deutsche Post shipments cannot be processed through the DHL carrier setup in PluginHive. Although DHL owns Deutsche Post, Deutsche Post is supported separately only through the EasyPost integration with a UK origin. If you want to ship with Deutsche Post, it is advisable to consult your DHL sales representative for specific recommendations or alternative solutions.

Are the DHL shipping rates shown in the app inclusive of taxes?

Yes, DHL API returns rates inclusive of all surcharges and taxes. Therefore, the shipping prices displayed at checkout in the app include taxes, which explains why they may appear higher than the tax-exclusive rates seen directly on the DHL website.

Are DHL express surcharges included in the shipping price displayed to customers at checkout?

Yes, if your DHL account is configured with the shipping rates set as ‘with tax,’ the shipping costs shown to customers at checkout will include the surcharges. This means the price visible to customers already includes any additional fees passed by DHL, ensuring transparency and accuracy in the shipping cost presented. To verify or adjust this, check your DHL account settings within your shipping rules and confirm that the rates are set to include tax or surcharges.

After updating DHL shipment requests with correct details, how do I share the updated XML files with DHL for review?

Once you have updated your DHL shipment requests: 1. Use the PluginHive app to generate the new shipping label with the corrected product codes and special services. 2. Download the shipping label along with the full Request and Response XML files generated by the app. 3. Email these XML files directly to your DHL account representative or technical support team for their review and approval. 4. Include a summary explaining the changes made, such as product code adjustments and Paperless Trade inclusion. 5. Retain these files for your records and future troubleshooting. Sharing these files ensures DHL can validate and accept your shipping data before bulk shipments are processed.

After fixing the automation rule, the DHL rates at checkout show published rates, not my Account Rates, and the service names are not labeled as “DHL Express.” How do I correct this?

To ensure the correct Account Rates and appropriate DHL service labels show at checkout, follow these guidelines: 1. To display your negotiated DHL Account Rates: – Go to **App > Settings > Carriers > DHL Express > Other Details**. – Enable the **Account Rates** option. This will switch the rates shown from published to your account-specific rates. 2. To rename the DHL services displayed at checkout to your preferred labels (e.g., changing “Express Worldwide – WPX Non Doc” to “DHL Express”): – Navigate to **App > Settings > Shipping Rates > Rename Carrier Service**. – Select **Carrier: DHL Express**. – Rename the desired service accordingly. – Note that original service names are provided by DHL’s API and cannot be changed directly, but this feature displays your chosen name at checkout. 3. To troubleshoot discrepancies with Account Rates, replicate a sample shipment directly on DHL Express’s platform using the same shipment details (origin, destination, weight, dimensions) to compare rates. By completing these steps, your customers should see both the correct Account Rates and your preferred service labels at checkout.

After enabling Carrier Calculated Shipping (CCS) in Shopify, what are the next steps to finalize the DHL integration in the multicarrier shipping plugin?

Once CCS is enabled by Shopify Support: 1. Go to the PluginHive multicarrier shipping app in your Shopify admin. 2. Add DHL Express as a carrier, entering the necessary account details and credentials. 3. Configure shipping methods, package sizes, and shipping zones as needed. 4. Test the shipping rates in your store’s checkout to confirm live DHL rates are correctly fetched and displayed. 5. If any issues arise during setup or testing, contact PluginHive support for detailed assistance.

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