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Display UPS Rates at Checkout – WooCommerce UPS FAQs

    Everything You Need to Know About Showing Accurate UPS Rates in WooCommerce Checkout

Questions in this section:

After updating the PluginHive UPS plugin and re-linking the UPS account, I still don’t see UPS rates at checkout. What could be the issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After upgrading the plugin, I am seeing duplicate shipping rates at checkout even though I have only one method enabled and have selected to display the cheapest rate. How can I resolve this issue?

This issue may occur if the UPS Shipping method is enabled both in the plugin’s general settings (under the Rates and Services section) and again under WooCommerce shipping zones. To resolve the duplicate shipping rates:

1. Check the plugin’s general settings and see if the UPS method is enabled under the Rates and Services section.
2. Also, review the WooCommerce shipping zones settings to see if the UPS method is separately enabled there.
3. Disable the UPS Shipping method in either the plugin’s settings or in the WooCommerce shipping zones, so it is active in only one place.
4. Once this is done, the shipping service should display only once on the cart and checkout pages.

All UPS services are appearing at checkout, even though I only want to show four specific services in the US shipping zone. How can I restrict the choices?

To limit the displayed services to only those you select:
1. Disable Real time rates.
2. Go to your WooCommerce US shipping zone settings and enable only the specific services you want to display.
3. This configuration ensures that only the four selected services will appear at checkout.

Are there any risks associated with selecting “Rates associated with shipper number” in the UPS plugin?

There are no issues or risks associated with selecting “Rates associated with shipper number” as your Customer Classification. This setting simply allows the plugin to use your account-based (negotiated) UPS rates.

Can both the live UPS estimated delivery dates from the UPS plugin and custom delivery dates from the Estimated Delivery Date plugin be shown together on the cart/checkout page?

Using both the live estimated delivery dates from the UPS plugin and the custom dates from the Estimated Delivery Date plugin at the same time can create confusion for customers on the cart and checkout pages. You can either display the live UPS dates from the UPS plugin or configure the custom estimated dates from the Estimated Delivery Date plugin, but not both simultaneously for a clear customer experience.

Can estimated duties be shown separately to customers at checkout using the PluginHive UPS plugin?

The plugin displays rates that include duties and taxes if UPS provides them via the API. However, it is not possible to display the estimated duties separately in the checkout.

Can I hide UPS Access Points at checkout when Cash on Delivery (COD) is enabled in WooCommerce?

At present, there is no setting or WooCommerce filter within the PluginHive WooCommerce UPS Shipping Plugin to hide UPS Access Points when Cash on Delivery (COD) is enabled. The Access Points will be displayed regardless of the payment method chosen.

Can I set up a flat rate shipping option of $500 for specific freight items so that only the flat rate is shown at checkout, and not UPS rates, using the PluginHive plugin?

UPS doesn’t provide freight services, so shipping freight items through UPS isn’t possible. Also, the PluginHive UPS shipping plugin does not provide the ability to configure flat rate shipping for specific items, nor does it control flat rate shipping options. Flat rate shipping is a core WooCommerce feature, and you can set it up directly in WooCommerce. For instructions on how to configure flat rate shipping, refer to WooCommerce’s documentation: https://woocommerce.com/document/flat-rate-shipping/. The plugin cannot hide UPS rates and show only a flat rate for selected items.

Can I use a UPS CampusShip account with the PluginHive UPS WooCommerce plugin to get shipping rates?

The PluginHive UPS WooCommerce plugin does not support UPS CampusShip accounts. To retrieve UPS shipping rates in your WooCommerce store using this plugin, you need to use a regular UPS account. If you only have a CampusShip account, please create a standard UPS account and use those credentials to connect the plugin and access UPS shipping rates.

Can I use the Multi Carrier Shipping plugin to get USPS shipping rates on my WooCommerce store, and does it allow label printing?

The Multi Carrier Shipping plugin allows you to integrate USPS as a carrier and display live USPS shipping rates at the WooCommerce cart and checkout pages. However, this plugin does not include the functionality to print shipping labels. If you only need to show USPS rates to your customers and do not require label printing, this plugin will meet your needs. If label printing is required, you can check out WooCommerce Shipping Services.

Can I use the PluginHive UPS plugin to get UPS rates and use my current UPS account number for shipping?

Yes, you can use the PluginHive UPS plugin to get live UPS rates, generate shipping labels, and track shipments using your own UPS account number.

Can I use the PluginHive UPS Shipping Plugin only for label generation and not for showing UPS rates to customers at checkout?

Yes, you can use the PluginHive UPS Shipping Plugin solely for backend label generation and shipment management without displaying UPS shipping rates during checkout. To do this:
1. Disable real-time UPS rates in the plugin settings.
2. Configure WooCommerce to offer customers your desired flat rates or other custom shipping methods.
3. Use the plugin to create and print UPS shipping labels for orders in the admin area.
This allows you to retain your own rate structure for customers while leveraging automated UPS shipping label and order fulfillment features.

Can live shipping rates be displayed at WooCommerce checkout using both the UPS plugin and the WooCommerce Multiple Carrier Shipping Plugin?

Yes, both the WooCommerce UPS plugin and the WooCommerce Multiple Carrier Shipping Plugin can display live shipping rates at the checkout. The UPS plugin provides live UPS rates, as well as extra features like label printing and shipment tracking. The Multiple Carrier plugin displays real-time rates for FedEx, UPS, USPS, Stamps USPS, and DHL Express but does not offer label printing or tracking.

Can my customers receive UPS shipping rates according to my linked UPS account using the PluginHive UPS Shipping plugin?

Yes, when you connect your UPS account in the PluginHive WooCommerce UPS Shipping plugin settings, your customers will receive shipping rates that are based on your UPS account’s negotiated rates. Ensure your UPS account credentials are correctly configured in the plugin.

Can the PluginHive UPS shipping plugin generate UPS labels automatically even if UPS shipping options are not displayed to customers at checkout?

Yes, the PluginHive UPS shipping plugin allows you to generate UPS labels automatically without displaying UPS shipping rates to customers during checkout. You can use the plugin solely for label generation purposes, independent of customer-visible shipping options. Detailed setup instructions are available in this knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#print-shipping-labels-automatically

Can the UPS plugin be used only to display live rates on the cart/checkout page without generating labels, and is there a trial period available?

Yes, the UPS plugin can be used to display live rates on the cart/checkout page without generating shipping labels. However, there is no trial period available. Instead, there is a 30-day refund policy if the plugin does not meet your requirements.

Do I need to manually input any specific details to the WooCommerce Order details for UPS rate calculation, or does the plugin handle everything automatically once set up?

Once the plugin is properly set up, the UPS rate calculation is fully automated. You do not need to manually input any details in the WooCommerce order. The plugin automatically pulls the required product weight, dimensions, and other settings to calculate rates at checkout

Do I need to purchase another plugin to rearrange the WooCommerce shipping methods and set a specific default option for customers at checkout?

Yes, to rearrange the display order of WooCommerce shipping methods and select a default shipping method that applies automatically at checkout, you would need the custom addon “Default WooCommerce Shipping Method.” With this addon, you can:
– Sort shipping methods in your preferred order.
– Set a default shipping method for customers.
– The WooCommerce core displays shipping methods in alphabetical order by default, with the first being selected.
– The custom addon allows you to override this.

Do UPS shipping rates display accurately when using the PluginHive plugin.

Yes, the PluginHive UPS plugin displays live shipping rates directly from the UPS API based on the shipment’s packaging and address.

You can verify the accuracy of these rates by logging into your UPS.com account and checking the rates for the same shipment details.

Does disabling the “Realtime Rates” option in the UPS plugin ensure that no UPS rate calculation or rate retrieval occurs at checkout?

Yes, with the “Realtime Rates” option disabled in the UPS plugin, shipping rate calculations will not be triggered and no endpoints will be called for rate retrieval.

Does my client need to have a UPS account to connect his website for live UPS rates?

Yes, your client needs to have a UPS account. The WooCommerce UPS Shipping plugin requires integration with UPS account to connect and fetch account-based live rates. Once the UPS account is integrated with the plugin, the website can display accurate, real-time shipping rates based on the negotiated rates with UPS.

Does the $9/month plan for the WooCommerce Shipping Services plugin exclude live shipping rates at checkout? If so, how are shipping costs determined and displayed to customers?

The $9/month basic plan for the WooCommerce Shipping Services plugin supports the Purolator carrier and displays live shipping rates on the cart and checkout pages. This ensures that customers can view accurate shipping costs upfront when they check out.

Does the plugin automatically generate a customs invoice, and can I set the sold-to address to my company while shipping to the consignee?

Yes, the plugin can generate customs invoices automatically. To set your company as the sold-to address while shipping to the consignee, enable the “Consider Shipping Address as Sold to Address” option under the ‘International Forms’ section in the plugin settings. This will use the shipping address as the sold-to address for international shipments. Adjust these settings to ensure the correct addresses appear on your customs documentation.

Does the PluginHive UPS plugin display delivery dates based on the shipping method and addresses?

Yes, the PluginHive UPS plugin displays live shipping rates along with estimated delivery dates. These are returned directly from the UPS API based on the ShipFrom and ShipTo addresses and the selected shipping method. The delivery dates you see are the same as those provided by UPS, ensuring accurate and up-to-date information for your shipments.

Does the PluginHive UPS plugin display shipping rates based on my custom UPS contract, or does it use standard retail rates?

The PluginHive UPS plugin retrieves and displays the exact shipping rates returned by your ups.com account, including your custom-negotiated contract rates, provided you have correctly configured the plugin. Ensure that the “Negotiated rates” option is enabled in the plugin settings and the “Customer classification” is set to “Rates associated with shipper number” to accurately reflect your contract rates.

Does the PluginHive UPS plugin integrate with EasyPost, or how does it connect to UPS?

The PluginHive UPS plugin does not integrate with EasyPost. It connects directly to the UPS API using UPS’s OAuth integration process. You can complete this by registering your UPS account within the plugin.

Does the PluginHive UPS plugin provide an option to generate UPS shipping labels with Saturday Delivery if a customer selects a Saturday delivery option during checkout?

Yes, the PluginHive UPS plugin allows you to generate UPS shipping labels with the Saturday Delivery option. To do this, you need to manually select the Saturday Delivery option while generating the label on the WooCommerce edit order page. This ensures the correct service is applied when creating the UPS label for orders requesting Saturday delivery.

Does the PluginHive UPS WooCommerce plugin display delivery dates based on the shipping method?

Yes, the plugin is designed to display live shipping rates and estimated delivery dates as returned by the UPS API. The estimated delivery dates shown are calculated by UPS based on the “Ship From” and “Ship To” addresses and the selected shipping method. These delivery dates are then displayed in your WooCommerce store accordingly.

You can refer this article to know more: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#display-estimated-delivery-dates-on-cart-checkout

Does the Shipping Rates Cache Limit option in the plugin affect the Price Adjustment feature for shipping rates?

No, the Shipping Rates Cache Limit option does not affect the Price Adjustment feature. The cache option only determines how long shipping rates are stored and reused to improve response time. Regardless of the cache settings, price adjustments are applied correctly each time shipping rates are calculated.

Does the Simplified UPS Address Classification option in the WooCommerce UPS Shipping plugin auto-detect if the destination address is business or residential and calculate the rate accordingly to waive the residential surcharge for business addresses?

Yes, the Simplified UPS Address Classification option in the WooCommerce UPS Shipping plugin automatically detects whether the destination address is business or residential and calculates the rate accordingly, waiving the residential surcharge for business addresses.

Does the UPS Shipping plugin ever manipulate or overwrite the chosen shipping method session value during checkout or rate recalculation?

No, the UPS Shipping plugin does not manipulate or overwrite the selected shipping method session value during checkout or rate recalculation.

Does the WooCommerce Multi Vendor Shipping Addon allow vendors to set their own shipping origin and calculate rates based on those origins?

Yes, the WooCommerce Multi Vendor Shipping Addon enables each vendor to set their own shipping carrier accounts and specify their origin addresses within your WooCommerce store. With this setup, shipping rates, labels, and tracking are managed per vendor, ensuring that shipping charges are accurately calculated based on the actual shipping origin for each product.

Does the WooCommerce UPS Shipping plugin automatically detect whether an address entered at checkout is business or residential and adjust shipping rates based on the address type?

Yes, the WooCommerce UPS Shipping plugin works with the UPS API, which automatically classifies shipping addresses as either business or residential. The UPS API provides shipping rates based on this classification, and the plugin displays the corresponding rates at checkout.

Does the WooCommerce UPS Shipping plugin handle the Local Pickup method and allow customers to choose a pick-up day during checkout?

The plugin does not handle the Local Pickup method directly. You can use WooCommerce Shipping zones to display the “Local Pickup” option on the cart or checkout page. However, the plugin does not provide functionality to manage pickup dates.

Does the WooCommerce UPS Shipping plugin support integration with the UPS® Global Checkout API for international duty calculation?

The WooCommerce UPS Shipping plugin does not support integration with the UPS Global Checkout API. The plugin is designed to display live UPS rates from the standard UPS API on the WooCommerce checkout page and does not include functionality for international duty calculation through the UPS Global Checkout API.

Does the WooCommerce UPS Shipping plugin support LTL/freight shipping rates for UPS packages over 150 pounds and larger sizes over 165 inches?

UPS has discontinued its freight services, and TForce, which previously managed UPS Freight shipments, is now a separate carrier. The WooCommerce UPS Shipping plugin does not support UPS Freight or LTL rates for packages over 150 pounds or oversized shipments. Instead, PluginHive offers a WooCommerce TForce Freight Shipping plugin, which allows you to integrate TForce Freight shipping with WooCommerce, display real-time TForce Freight shipping rates at checkout, print shipping labels, pay postage, and send tracking details to customers by email. You can learn more about this plugin and purchase it here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Does UPS still support freight shipments for rate calculation, and what should we use instead?

UPS no longer supports freight shipments and has discontinued its freight services. TForce, which previously handled UPS Freight shipments, is now a separate carrier. For freight shipment support, you can use the TForce plugin, available here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Does your WooCommerce UPS Shipping Plugin allow splitting customers’ carts into separate shipping packages based on conditions and rules, such as using a specific shipping method for products with a certain shipping class?

The WooCommerce UPS Shipping Plugin with Print Label does not support splitting the cart into separate shipping packages based on conditions or rules. All cart items can only be shipped using a single shipping method, and scenarios where certain products use different shipping methods are not supported.

How are shipping rates for UPS packages under 16 ounces throughout the US calculated in PluginHive’s UPS plugin?

PluginHive’s UPS plugin fetches live rates directly from the UPS API based on package weight, dimensions, and shipping addresses. The displayed rates are those provided by UPS and can also be checked on ups.com for specific shipments under 16 ounces within the US.

How can I add an upcharge in the Rates & Services tab for products that are considered oversized, specifically for an additional handling surcharge based on length plus girth?

The WooCommerce UPS Shipping Plugin displays shipping rates on the cart and checkout pages as fetched directly from the UPS API, which calculates rates based on the shipment address and packaging details. The plugin includes a Price Adjustment feature that allows you to add or subtract extra charges to the customer’s shipping cost. However, applying price adjustments to specific services based on product categories, such as adding a surcharge for oversized products, is not supported within the plugin’s current settings. The Price Adjustment is applied uniformly and cannot be targeted to specific product categories or item attributes like length and girth.

How can I adjust or add extra costs to the shipping rates returned by the UPS plugin?

To incorporate extra costs into your shipping rates:
– In the UPS plugin, use the “Price Adjustment” feature to increase or decrease the returned rates as needed.
– Configure these features according to your business requirements.

How can I adjust the display or formatting of shipping options on my WooCommerce checkout page to improve their appearance?

The display and formatting of shipping options on the WooCommerce cart or checkout page are determined primarily by your site’s theme and the default WooCommerce settings, not by the PluginHive UPS plugin itself. The plugin only returns the shipping rates from UPS, while the visual layout and style are handled by your theme.

How can I allow customers to select “pickup” as a shipping option at checkout in WooCommerce?

To enable a pickup option for your customers at checkout, you should use the “Local Pickup” shipping method provided by WooCommerce. This allows customers to choose to collect their orders from your store. Here’s how to set it up:
1. Go to WooCommerce > Settings > Shipping.
2. Click on the relevant Shipping Zone where you want to offer local pickup.
3. Click “Add shipping method,” then select “Local Pickup” from the dropdown menu and add it.
4. You can further configure the Local Pickup settings (such as cost, tax status) by clicking “Edit” next to the method.

Note: The “UPS Pickup” feature is different—it notifies UPS to collect packages from your store for shipping, and is not intended for customer order pickups. For customer pickups, always use WooCommerce’s built-in “Local Pickup” method. For more details, refer to WooCommerce’s documentation on Local Pickup: https://woocommerce.com/document/local-pickup/

How can I change the default shipping method from TForce to UPS Ground on my WooCommerce store, ensuring UPS is selected by default unless an item requires TForce?

WooCommerce displays shipping methods in alphabetical order by default, with the first method automatically selected. To override this, you can use the custom “Default WooCommerce Shipping Method” addon. This addon allows you to:
– Rearrange the shipping methods according to your preferences.
– Select a default shipping method that is automatically applied when customers visit the checkout page after entering their details.

How can I change the order of how shipping methods are shown at checkout, so the cheapest option is selected by default instead of the most expensive one?

WooCommerce automatically selects the first shipping method in the list as the default option at checkout. The PluginHive UPS plugin does not control the default selection or sorting of shipping methods by cost. To ensure the cheapest shipping option is selected by default, manually rearrange the UPS services within the plugin settings by placing the cheapest service at the top of the list. This way, the most affordable option will be autoselected by WooCommerce during checkout.
However, PluginHive offers a custom paid addon called the “Default WooCommerce Shipping Method addon.” This addon overrides WooCommerce’s default behavior.

How can I configure the PluginHive WooCommerce UPS Shipping Plugin to show only UPS Access Points at checkout without displaying live UPS rates?

To display only UPS Access Points at checkout while keeping shipping free and hiding live rates:
1. Disable “Real Time Rates” in the Rates & Services tab of the plugin settings.
2. Enable the “UPS Access Point” option so customers can select a pickup location at checkout.
3. Do not enable or configure other UPS live rate options.
With this setup, customers will only see access point choices during checkout, and no real-time shipping rates will appear.

How can I configure the UPS shipping plugin to only show UPS shipping options (such as UPS Express or UPS Saver) for orders shipping to countries other than Kuwait?

To show specific UPS shipping methods for certain countries, you can configure the UPS Shipping method under the appropriate Shipping Zones in WooCommerce. This allows you to control which services appear based on the destination.
Here is the article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#display-ups-shipping-services-based-on-shipping-zones

How can I control which shipping rates are displayed and their order in WooCommerce using PluginHive?

To control which shipping rates are displayed, ensure that only the desired services are enabled in your plugin settings (either under the Rates and Services section or within the appropriate shipping zone). If you are still seeing all rates:
1. Disable the unwanted shipping methods in either the plugin’s general settings or the WooCommerce shipping zones as needed.
2. Only enable the services you wish to display to customers.
This setup allows you to manage which rates appear and helps avoid unwanted shipping options and ordering issues.

How can I control which UPS shipping service is selected by default in WooCommerce?

WooCommerce automatically selects the first shipping service displayed to customers. It organizes services alphabetically, prioritizing those under the shipping zone. If you want a specific (for example, the cheapest) UPS service to be selected by default, you can:
1. Go to the list of shipping services in your plugin’s settings.
2. Drag and drop the desired UPS service (e.g., the cheapest) to the top of the list.
3. Save your settings.
This workaround ensures that your preferred UPS service appears first and is selected by default. If you need advanced sorting options, PluginHive offers a custom paid addon for more control over shipping order.

How can I disable shipping rate calculation in the checkout so it only generates UPS shipping labels after payment, without providing any rate information during checkout?

To prevent the WooCommerce UPS Shipping Plugin with Print Label from calculating or displaying shipping rates at checkout, follow these steps:
1. Navigate to the UPS plugin settings in your WordPress admin panel.
2. Go to the “Rates & Services” tab.
3. Disable the “Realtime Rates” option.
When “Realtime Rates” is disabled, the plugin will not trigger shipping rate calculations or call UPS endpoints at checkout, ensuring it only functions for label generation after an order is placed and paid for.

How can I disable the address suggestion from appearing on the checkout page in the UPS plugin?

To prevent the address suggestion from appearing on the checkout page, disable the option ‘Enable Address Suggestion From UPS’ in the plugin settings under General tab. This will turn off the UPS address suggestion feature at checkout.

How can I display flat rate shipping for customers instead of UPS live rates using the PluginHive UPS plugin?

To display flat rate shipping instead of UPS live rates, follow these steps:
1. Go to the UPS plugin settings in your WooCommerce admin panel.
2. Navigate to the “Rates & Service” tab.
3. Disable the option for real-time rates to prevent the plugin from showing UPS live rates at checkout.
4. Set up WooCommerce flat rate shipping methods in your shipping zones, specifying the flat rate amount you want your customers to pay.
5. With this setup, customers will see only your flat rates during checkout while you can continue using the plugin for creating UPS shipments and generating labels in the backend.

How can I display shipping rates from cheapest to most expensive and set Ground Shipping as the default option in my WooCommerce store?

WooCommerce automatically selects the first shipping method in the list as the default option at checkout. The PluginHive UPS plugin does not control the default selection or sorting of shipping methods by cost. To ensure the cheapest shipping option is selected by default, manually rearrange the UPS services within the plugin settings by placing the cheapest service at the top of the list. This way, the most affordable option will be autoselected by WooCommerce during checkout.
However, PluginHive offers a custom paid addon called the “Default WooCommerce Shipping Method addon.” This addon overrides WooCommerce’s default behavior.

How can I display the estimated delivery date at checkout using the UPS plugin in WooCommerce?

To show the estimated delivery date at checkout or in the cart, enable “Estimated Delivery Date” option under the Rates and Services section of the plugin settings. Once done, you will get the estimated delivery date in the cart/checkout.

How can I eliminate or disable unwanted shipping methods from being displayed at checkout in the PluginHive UPS plugin?

You can disable any shipping methods you do not wish to display at checkout by following these steps:
1. Go to the Rates and Services tab within your PluginHive UPS plugin settings.
2. Review the list of available shipping methods.
3. Uncheck or disable the services you do not want to offer at checkout.
4. Save your changes.
This will ensure that only the selected shipping methods are shown to customers during checkout. If you need further assistance configuring these settings, you can refer to the plugin documentation or contact PluginHive support.

How can I ensure PluginHive UPS plugin selects accurate packaging and prevents unnecessary multiple packages?

To ensure the PluginHive UPS plugin selects accurate packaging and avoids unnecessary multiple packages, please configure your packaging settings properly under the Packaging tab. Make sure the product dimensions and weights are entered correctly, and set up appropriate box sizes. The plugin will automatically choose the most efficient packaging based on your settings.

How can I ensure that customers have selected a shipping rate before checkout in WooCommerce when using the PluginHive UPS plugin?

WooCommerce by default does not allow orders to be placed without selecting a shipping method. The PluginHive UPS plugin displays live shipping rates on the cart and checkout pages but does not control the order placement process or checkout behavior. If customers are able to complete purchases without selecting a shipping method, it is likely an issue with your WooCommerce setup or theme. It is recommended to consult your website developer or the WooCommerce support team to review and address your checkout configuration.

How can I ensure that no UPS shipping rates are shown at all if any product in the cart is assigned a specific shipping class?

To achieve this functionality, You can use the “Skip Product” option for the specific shipping class. This will skip UPS rate calculation only for products assigned to that class.

How can I ensure that only free shipping appears at checkout for certain shipping zones, and not the cheapest UPS rate as well in WooCommerce?

To ensure that only free shipping (and not additional UPS rates) appears at checkout for specific shipping zones:

1. In the plugin settings, go to the “Rates and Services” section and disable the shipping services. These settings otherwise apply globally to all shipping zones.
2. Enable the desired shipping services for only the specific shipping zones where you want UPS rates to appear. This ensures UPS rates show up only in those zones, not where you only want free shipping.
3. If you want to hide certain shipping methods (such as hiding UPS when free shipping is available), you can use the “PH Hide WooCommerce Shipping Methods & Rate Adjustment” plugin. This plugin allows you to set rules to automatically hide other shipping options when free shipping conditions are met.

By configuring rates and services per shipping zone and utilizing the hide shipping methods plugin, you can control which options are shown to customers in each specific zone.

How can I ensure that products with the same size provide identical shipping rate quotes in PluginHive?

Shipping rates may differ even for products with the same dimensions because the UPS API calculates rates based on several factors, including shipping weight, dimensions, addresses, packaging, and any special services applied to a specific product. We recommend checking if any of these factors vary between the products.

How can I ensure that the shipping rates calculated at checkout are correct and reflect UPS billing accurately?

To ensure the shipping rates calculated at checkout are accurate, please cross-check them with the rates shown on UPS.com with the same shipping address and the package.

How can I ensure that UPS account rates, rather than retail rates, are being used in the PluginHive UPS plugin?

To make sure the rates displayed by the PluginHive UPS plugin are your account rates:
– Make sure you have enabled negotiated rates.
– Go to the plugin’s “Rates & Services” section in your WordPress admin.
– Locate the “Customer Classification” option.
– Change the setting from the default to “Rates associated with shipper number”.
– Save the settings and re-check the rates. This ensures the plugin fetches the rates associated with your UPS account instead of standard retail rates.

You can check by logging into your UPS account and comparing rates using the same addresses and package details.

How can I ensure that UPS shipping rates are displayed for orders to South Korea in the UPS for WooCommerce plugin?

The PluginHive UPS plugin retrieves shipping rates directly from the UPS API. If UPS provides shipping services to South Korea and returns rates for the entered address, those rates will be displayed at checkout through the plugin.

How can I ensure the address suggestions feature appears and is working on the checkout page?

To trigger address suggestion options on the checkout page:
1. Enter the complete address details.
2. Choose the shipping method.
3. Click on the “Place Order” button.
Address suggestions will appear if UPS detects issues with the provided address at this stage. Additionally, ensure you are using the WooCommerce classic checkout page, as the address suggestion feature is compatible only with this version.

How can I ensure the Commercial Invoice is generated and included with international UPS shipments?

To generate and include a Commercial Invoice with your international UPS shipments, follow these steps:
1. Go to your plugin settings and navigate to the “International Forms” section.
2. Enable the option for the Commercial Invoice.
3. Void any existing shipping labels for the affected orders.
Once done, the Commercial Invoice will be generated for the international order.

How can I ensure the UPS rates appear in the cart or checkout using the PluginHive UPS plugin?

To ensure UPS rates appear correctly:
– The UPS account must be properly registered and linked within the plugin.
– If there have been access or registration issues, the support team can re-register your UPS account to the plugin once they gain access.
– After re-registering the UPS account, UPS rates should be displayed on the cart/checkout page.
– You can confirm this by viewing the rates after the setup is complete.

Also, check the following:
1. Product weight or dimensions
2. shipper/origin address
3. real time rates

You can check this detailed guide for setup: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/

How can I exclude certain products from price adjustments on shipping rates and show the regular rates instead?

To exclude specific products from price adjustments and display the regular rates, you can use the PH Hide Shipping and Rate Adjustment plugin from PluginHive. This plugin allows you to configure rate adjustments based on shipping classes, so you can apply price adjustments only to selected products. Products not assigned to those classes will retain their standard shipping rates. To implement this:

1. Purchase and install the PH Hide Shipping and Rate Adjustment plugin from PluginHive.
2. Assign shipping classes to products that require special rate adjustments.
3. Configure the plugin to apply price adjustments to rates for the selected shipping classes only.
4. Products without the designated shipping classes will remain unaffected and display regular shipping rates.

This setup ensures only selected products receive adjusted shipping rates while others continue with their normal rates.

How can I get UPS and TForce freight real-time shipping rates to populate for manually created or draft orders in WooCommerce?

UPS and TForce freight real-time rates are calculated only on the WooCommerce cart or checkout page before the shipping label is generated. Live shipping rates do not display when manually creating or editing orders from the WooCommerce backend. Shipping costs calculated by the plugins are only available when customers visit your site, add products to the cart, proceed to checkout, and enter complete shipping information. It is not possible to fetch or display live shipping rates for manually created orders within the WooCommerce admin area.

How can I get UPS rates to display for addresses that are currently not returning results in the PluginHive UPS plugin?

If shipping rates do not appear at checkout after setting the HazMat Commodity Regulation Type to FR, please do the following:
1. Enable Debug Mode in the plugin settings.
2. Reproduce the issue by attempting to get rates on the cart/checkout page.
3. Go to the “Help & Support” page in the plugin settings and submit a Diagnostic Report (Reference Number: provided by support).
The Diagnostic Report will help the support team investigate and assist you further.

How can I hide the Free Shipping method if there is a UPS-shipped product in the cart, so customers only see UPS rates at checkout?

The ability to hide Free Shipping when UPS rates are available isn’t directly controlled by the UPS plugin, as Free Shipping is a core WooCommerce feature. However, you can achieve this using the “PH Hide Shipping Methods & Rate Adjustment for WooCommerce” addon. This addon allows you to conditionally hide Free Shipping when UPS rates are displayed. You can find more information and download the addon here: https://www.pluginhive.com/product/hide-woocommerce-shipping-methods-and-rate-adjustment/

How can I improve the slow checkout and shipping rate calculation speed when using the PluginHive shipping plugin?

To optimize checkout and shipping rate calculation speed with the PluginHive shipping plugin, follow these steps:
1. Disable unnecessary shipping services, such as SurePost, Worldwide Freight, and Ground with Freight, especially if you only ship within the USA.
2. Disable special services like Saturday Delivery if not required, as each extra service adds to the load time due to additional API calls.
3. Ensure there are no redundant UPS service settings within individual shipping zones if global UPS rates are already enabled.
4. Disable Debug Mode under Shipping Settings, as it bypasses caching and can slow down performance.

After making these adjustments, test the checkout process again to see if performance improves.

How can I include both a VAT number and an EORI number on the UPS commercial invoice generated by the PluginHive WooCommerce UPS plugin, given there is only one field available for either the VAT or EORI number?

Currently, the plugin only supports a single field for entering either the VAT number or the EORI number, and there is no dedicated field for displaying both on the UPS commercial invoice.

How can I make the phone number a required field at checkout in WooCommerce so that UPS can automatically generate shipping labels?

The checkout process is managed by WooCommerce, and the UPS plugin does not control the required fields. To make the phone number a mandatory field at checkout, we recommend reaching out to the WooCommerce Support Team for further guidance.

How can I make the phone number a required field on the WooCommerce checkout page?

Making the phone number a required field at checkout is controlled by WooCommerce. To make the phone number mandatory, you can customize the checkout page following WooCommerce guidance. Refer to the official WooCommerce article on customizing the checkout process: https://woocommerce.com/posts/customize-woocommerce-checkout/.

How can I make UPS Ground appear at the top of the shipping methods list on the checkout page?

To make UPS Ground appear at the top of the shipping methods list, go to the Rates and Services tab in the plugin settings and drag UPS Ground to the top of the list. This will ensure it shows first at checkout.

How can I make UPS Ground the default shipping option on my WooCommerce checkout page?

The PluginHive UPS plugin displays shipping methods in the order returned by the UPS API. WooCommerce will automatically select the first available method as the default.
To make UPS Ground the default option, you can reorder the services in the plugin settings under Rates & Services, placing UPS Ground at the top of the list.

How can I offer free shipping to customers for a specific WooCommerce product and ensure regular shipping rates apply to other products?

To offer free shipping for only a specific product while maintaining regular shipping rates for others in WooCommerce, use the “PH Hide WooCommerce Shipping Methods & Rate Adjustment” plugin alongside the PluginHive UPS plugin. This setup allows you to:
– Enable free shipping for selected products by hiding UPS shipping methods on the cart/checkout page when those products are in the cart.
– Ensure that free shipping is not available when other products (not eligible for the special) are in the cart, by hiding the free shipping method for those items.
– Configure rules within the Hide Shipping Methods plugin to determine precisely when and for which products shipping methods are hidden or displayed.
You can review the plugin and configuration details here: https://www.pluginhive.com/product/hide-woocommerce-shipping-methods-and-rate-adjustment/. This solution enables you to run targeted shipping promotions efficiently.

How can I optimize UPS shipping rates if the UPS rates displayed by the plugin seem abnormally high compared to UPS.com

A rate mismatch can occur due to several configuration issues.
To help you resolve this, please refer to the following article outlining all potential causes: https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/

UPS Shipping Plugin To ensure the rates displayed match exactly with your UPS account, please review the configurations below:
Make sure the “Negotiated Rates” option is enabled, and set the “Customer Classification” to “Rates associated with shipper number” in the plugin settings.
The most common reasons for mismatched rates include incorrect shipper/recipient address, UPS service code, and package weight and dimensions.
Please double-check these details. Verify the “Insured Value Indicator” setting in the plugin, as it may also affect the calculated rates.

For accuracy, we recommend logging into your UPS account and comparing rates using the same addresses and package details.

How can I prevent duplicate UPS® Standard shipping rates from appearing at checkout for Canadian addresses when both zone-specific and global UPS shipping methods are enabled?

– If the UPS Shipping method is enabled both in the plugin’s general settings (under the Rates and Services section) and within WooCommerce shipping zones, duplicate rates will appear at checkout if both are matched.
– To resolve this, you should disable the UPS shipping method under the shipping zones or turn off the real-time rates option in the plugin settings. This will ensure the method is displayed only once on the cart/checkout page.
– There is currently no option to conditionally hide the global rates if a shipping zone-specific method is displayed; only one should remain enabled for the relevant shipping region.
– For detailed steps, you can reach out to [email protected]

How can I prevent issues with the PluginHive UPS plugin, such as failures to retrieve live shipping rates, from happening again in the future?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I prevent the $500 flat rate for a specific shipping class from appearing for all products in my WooCommerce store, instead of only those assigned to that class?

The Flat Rate is a feature of WooCommerce, not controlled by the UPS plugin. Our plugin does not support conditional hiding or displaying of rates based on shipping classes. However, you can check our “PH Hide Shipping Methods & Rate Adjustment for WooCommerce” plugin to hide specific shipping methods, such as the $500 flat rate, based on certain conditions including shipping class assignment.

How can I prevent UPS shipping options from appearing twice at checkout in WooCommerce?

If UPS shipping options are displayed twice at checkout, it is likely because the UPS Shipping method has been enabled both in the plugin’s general settings (under the Rates and Services section) and again within WooCommerce shipping zones. To resolve this issue:
1. Disable the UPS shipping method in one location—either under WooCommerce shipping zones or in the plugin’s Rates and Services section.
2. Keep the UPS shipping method enabled only in one of these areas, so it appears only once on the cart and checkout pages.
Checking and adjusting these settings ensures shipping options do not duplicate for your customers.

How can I prevent UPS shipping options from being displayed to customers who enter a PO Box address at checkout, especially when there are multiple variations like “PO”, “P.O.”, or “P,O,”?

To restrict UPS shipping options for orders addressed to PO Boxes, including various combinations such as “PO”, “P.O.”, “P,O,”, etc., PluginHive offers a custom-paid solution called “Restrict WooCommerce Shipping for PO Box Addresses.” This addon allows you to specify multiple PO Box name combinations to comprehensively detect and restrict UPS shipping methods for those addresses. You can define all the necessary variations to ensure no PO Box format is missed.

How can I provide PluginHive with diagnostic information to investigate shipping rate issues?

To submit diagnostic information for troubleshooting:
1. Navigate to the plugin settings in your WordPress dashboard.
2. Enable the “Debug Mode” option.
3. Check and reproduce the issue.
4. Go to the “Help & Support” page in the plugin settings.
5. Submit a Diagnostic Report using the form on that page. This will automatically include relevant logs for analysis.

This process helps PluginHive support review your configuration and give you a resolution.

How can I resolve the slow loading of shipping rates and duplicate UPS Shipping options on my WooCommerce store?

Could you please check if you’re using the latest version of the UPS plugin? If not, try updating it and see if the issue still occurs.

Additionally, please check if you enabled four SurePost services, along with Worldwide Freight and Ground with Freight under the rates and service tab.

If yes, please note that each of these services requires separate rate calls to the UPS server, which may cause additional load time on the cart and checkout pages.

If you do not intend to offer these services to your customers, we recommend disabling them to improve performance.

If you have enabled Saturday Delivery in your settings and it’s not required, please disable it. Once done, try again.

How can I restore missing international shipping rates after registering a new UPS account?

The PluginHive UPS plugin fetches live international shipping rates directly from the UPS API. If rates are missing after registering a new UPS account, please ensure the Real-Time Rates option is enabled in the plugin settings.

The “No shipping method available” may appear due to:

Missing product weight or dimensions

Incomplete UPS account registration

Incorrect shipper/origin address

Make sure the country, state, city, and postal code fields are correctly filled in.
If the issue persists, enable Debug Mode, reproduce the issue, and share the Diagnostic Report from the Help & Support tab along with your ticket reference for further assistance.

How can I set “Ground” as the default shipping option at checkout in WooCommerce?

The shipping options shown at checkout are based on the services returned by the UPS API, and the checkout display is managed by WooCommerce. If you’d like to set UPS Ground as the default shipping option, you can move it to the top under the Rates and Services tab in the plugin settings. This will ensure that UPS Ground appears as the default option at checkout.

How can I set separate flat shipping rates for each US state while keeping UPS shipping options and estimated delivery dates in WooCommerce?

You can achieve this using the PluginHive WooCommerce Multi Carrier Shipping plugin by following these steps:
1. Create a separate shipping zone for each US state in WooCommerce under WooCommerce > Settings > Shipping Zones.
2. Assign each state to its corresponding shipping zone.
3. Within each shipping zone, configure the flat rate shipping options as needed for that state.
4. Use the Multi Carrier Shipping plugin to enable UPS shipping methods, which will display live rates and estimated delivery dates for each carrier option alongside your flat rates.
This approach allows customers to see both the custom flat rates per state and UPS shipping options with ETAs at checkout.

How can I set the PluginHive UPS plugin to display only selected shipping options at checkout?

To display only selected UPS shipping options at checkout, go to the Rates & Services section in the plugin settings. From there, you can enable only the desired services and disable the rest. This way, only the selected options will appear on the checkout page.

How can I set up a flat rate shipping of $450 for the USA (excluding Alaska and Hawaii) using the PluginHive UPS plugin?

The PluginHive UPS plugin is designed to display live rates returned from the UPS API and does not provide an option to configure flat rate shipping. Flat rate shipping is managed directly by WooCommerce. You can set up a flat rate by navigating to WooCommerce -> Settings -> Shipping Zone, where you can define your flat rate as needed. For detailed instructions on setting up flat rates in WooCommerce, refer to https://woocommerce.com/document/flat-rate-shipping/.

How can I set up my UPS account’s discounted rates in the PluginHive UPS plugin?

To display your UPS account’s discounted rates (negotiated rates) in the PluginHive UPS plugin, follow these steps:
1. Go to your plugin settings.
2. Under the General tab, enable the “Negotiated Rates” option.
3. Set your “Customer Classification” to “Rates associated with shipper number.”
4. Ensure your Shipper & Recipient Addresses, UPS Service Code, and Package weight & dimensions are correctly configured, as these factors affect rates.
5. You can cross-check this under ups.com for the same shipment.

How can I set up the plugin so that customers pay a flat rate (e.g., 20€ for orders over 100€) and only use it for creating shipping labels, without displaying real-time shipping rates at checkout?

To achieve this setup using the UPS plugin:
1. Disable the “Real-time rates” option in the plugin settings. This will ensure that live shipping rates are not displayed on the cart or checkout page.
2. Configure a flat rate for shipping using WooCommerce’s built-in Flat Rate feature. You can set specific rates based on the order total within WooCommerce shipping zones. For example, set 20€ for orders over 100€.
3. Refer to the official WooCommerce documentation for step-by-step instructions on setting up flat rates: https://woocommerce.com/document/flat-rate-shipping/
4. With these settings, your customers will only see the flat shipping fee you configure, and you can continue to generate shipping labels through the plugin without involving real-time rate calculations.

If you have further questions or need assistance with specific configurations, feel free to ask.

How can I set UPS Ground as the default shipping method instead of NDA at checkout?

Shipping services are displayed at checkout based on availability, with the first available option selected by default. To prioritize UPS Ground, use the drag and drop feature to move UPS Ground to the top of the shipping services list in your settings. After moving it, save the settings to ensure that UPS Ground is selected by default at checkout.

How can I stop UPS shipping methods from being displayed twice on the cart/checkout page in WooCommerce?

If you see the UPS shipping method appearing twice, it’s likely due to it being enabled in two places: once in the plugin’s general settings (under the Rates and Services section) and again under WooCommerce shipping zones. To resolve this duplication:
1. Either disable the UPS shipping method under WooCommerce shipping zones,
2. Or turn off the real-time rates option in the plugin settings.
By taking one of these actions, the shipping service will only display once on the cart/checkout page.

How can I temporarily offer shipping rates on my WooCommerce store if UPS rates are not loading?

If UPS rates are unavailable, you can provide customers with shipping options in two ways:
1. Set a Fallback rate in the PluginHive UPS plugin by navigating to plugin settings → Rates & Services and configuring a default rate to show when real-time rates are not returned.

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I turn off shipping rate calculations on the WooCommerce cart page?

To disable shipping rate calculations on the cart page, navigate to WooCommerce > Settings > Shipping > Shipping options in your WordPress admin panel, and turn off the option for shipping rate calculation on the cart page.

How can I use the Price Adjustment feature (%) in the PluginHive UPS plugin to change the rates?

The Price Adjustment feature in the PluginHive UPS plugin allows you to increase or decrease the shipping rates returned by UPS. This feature is not mandatory; use it only if you wish to modify the rates by a specific percentage. If you do not need to adjust the rates, you can leave this feature unused.

How can I verify if PluginHive is returning the correct carrier rates for my products?

You can check if PluginHive is returning the correct rates with the following steps:
1. Note the exact dimensions and weight of the product as configured in your WooCommerce or eCommerce platform.
2. Use the same shipment details (address, package type, weight, and dimensions) to manually get a rate quote from the corresponding carrier’s official website
3. Compare the rate displayed on your website (via PluginHive) with the rate shown on the carrier’s site with the same shipment.

How can I verify that all UPS shipping options are displaying and functioning correctly during the setup process?

To verify that all UPS shipping options are working, ensure the required services are enabled under the Rates and Services tab in the plugin settings. Also, make sure you’re using valid UPS credentials and that the Real-Time Rates option is enabled. You can then test by adding a product to the cart and checking the rates at checkout.

You can also cross-check the available services and rates directly at ups.com

How can we have the cheapest or first shipping option automatically selected by default at checkout, instead of the most expensive option?

By default, WooCommerce displays the first available shipping method at checkout, which is often the most expensive depending on how rates are sorted.
However, you can sort the Shipping method in the rates and service tab. Also, A custom paid addon called “Default WooCommerce Shipping Method addon” is available, enabling you to set a preferred shipping method (such as the cheapest or first option) to be automatically selected by default on the cart and checkout pages.

How can we set the cheapest shipping method as the default option for customers at checkout instead of the most expensive one?

WooCommerce controls the default shipping service selection at checkout, typically arranging shipping methods in alphabetical order and selecting the first method by default. To make the cheapest shipping method the default, you can:
– Adjust the order of shipping services in the plugin’s Rates and Services section by dragging the cheapest service to the top of the list to prioritize it.
– Alternatively, a custom paid add-on is available that allows you to rearrange shipping methods in the backend according to your preference and set a default shipping method at checkout.

How do I add an increase to UPS Ground live rates, such as marking rates 30% above the standard?

To add a price increase (markup) to your UPS Ground live rates:
1. Go to your WordPress Dashboard.
2. Navigate to the PluginHive shipping plugin settings.
3. Click on “Rates & Services.”
4. In the “Services” section, find the column labeled “Price Adjustments.”
5. Here, you can specify a percentage or fixed amount to increase the live rates. For a 30% increase, enter “30%” in the adjustment field next to UPS Ground.
6. Save the settings.
This will automatically apply the specified markup to the real-time UPS Ground shipping rates shown to your customers.

How do I add the UPS Shipping method under a Shipping Zone to make it work at checkout?

To activate the UPS shipping plugin and display it at checkout, follow these steps:
1. Ensure the plugin is installed and activated in your WordPress dashboard.
2. Go to WooCommerce > Settings > Shipping.
3. Add a Shipping Zone relevant to your shop’s requirements.
4. Within that Shipping Zone, add a Shipping Method and select “UPS Shipping.”
5. Configure the UPS Shipping method by entering your UPS account credentials and adjusting the service settings as desired.
6. Save your settings.
Once configured, UPS shipping options should be visible in the checkout section for customers shipping to regions covered by your Shipping Zone.

How do I configure the PluginHive WooCommerce UPS Shipping Plugin to enable UPS Access Point® options at checkout?

To configure the PluginHive WooCommerce UPS Shipping Plugin for UPS Access Point® option:

For detailed step-by-step instructions on displaying UPS Access Points at checkout, refer to: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#ups_access_point_location

Following these steps will allow your customers to select UPS Access Points during the WooCommerce checkout process.

How do I configure the UPS shipping plugin to display Unishippers rates, and what account details should I use?

To configure the UPS shipping plugin, you need to set up your UPS account within the plugin. The plugin displays shipping rates that are retrieved directly from the UPS API. You should ensure that you’ve used the correct UPS account credentials for integration. If you are expecting special Unishippers rates, confirm that your Unishippers account is properly linked and that you are using the appropriate account information as recognized by UPS. After setup, compare the rates shown on your website’s cart/checkout page with those on your UPS.com profile for accuracy. If there are discrepancies or missing Unishippers options, it may relate to how your account is configured with UPS rather than with the plugin itself.

How do I configure the WooCommerce UPS plugin so that US customers see UPS shipping rates for the United States and Canadian customers see rates for Canada? Do I need to make any changes to my UPS account or adjust plugin settings?

To enable UPS shipping rates specifically for the United States and Canada in WooCommerce, follow these steps:

1. Go to the UPS plugin settings in your WooCommerce dashboard.
2. Navigate to the “Rates and Service” tab.
3. Under “Method Availability,” select “Specific Countries.”
4. List both “United States” and “Canada” in the Specific Countries field.
5. Save your changes.

UPS rates will be displayed at checkout based on:
– Your store address (origin)
– The customer’s shipping (destination) address
– The package details

No further configuration is required either in the UPS plugin or your UPS account. It is not necessary to set up separate shipping methods for each country, as the plugin automatically retrieves accurate UPS rates for the specified regions at checkout.

How do I control which UPS shipping service is selected by default at checkout when using PluginHive with WooCommerce?

By default, WooCommerce selects the first available service displayed on the checkout page. This selection is determined by the order of services under the shipping zones, and WooCommerce prioritizes the services listed there. To ensure your preferred (for example, the cheapest) rate is selected first, follow these steps:
1. Navigate to the WooCommerce shipping zones.
2. Within the relevant zone, locate the list of available shipping services.
3. Drag your preferred UPS service (such as the cheapest one) to the top of the list.
This will display your chosen service first at checkout and it will be selected by default. If you require more advanced sorting options, a custom paid addon is available from PluginHive that allows further control over the order of shipping services.

How do I display UPS shipping rates at checkout using the WooCommerce UPS Shipping Plugin with Print Label from PluginHive?

To display UPS shipping rates at the cart or checkout page with the PluginHive WooCommerce UPS Shipping Plugin, follow these steps:
1. Ensure the Real-Time Rates option is enabled in the plugin settings.
2. Verify that each product in your store has accurate weight and dimension values entered, as missing information can prevent rates from displaying.
3. Confirm that your completed UPS OAuth Registration successfully.
4. Double-check that the shipper/origin address details—including country, state, city, and postal code—are complete and accurate in the plugin settings. These fields are required by UPS to fetch live rates.

How do I generate and submit a diagnostic report for the PluginHive UPS Shipping plugin?

To generate and submit a diagnostic report:
1. Go to the General tab of the plugin settings in your WordPress dashboard.
2. Enable the “Debug Mode” option.
3. Reproduce the issue you are facing on your website.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report as per the instructions provided on that page.
This report will help the support team investigate and resolve your issue efficiently.

How do I generate and submit a diagnostic report in the PluginHive UPS plugin?

To generate and submit a diagnostic report for troubleshooting with the PluginHive UPS plugin, follow these steps:
1. Go to the General tab in the plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Follow the instructions on that page to submit a diagnostic report.
Include the requested reference number.

How do I limit which UPS shipping options are shown at estimate/checkout in WooCommerce?

To control which UPS shipping options appear at estimate and checkout, follow these steps:
1. Go to WooCommerce > Settings > Shipping.
2. Click on “Shipping Zones” and locate the desired zone.
3. Select “Edit” for that zone.
4. Under the shipping methods for the zone, find the UPS Shipping method and click “Edit” next to it.
5. In the UPS Shipping method settings for that zone, specify the exact UPS Services (shipping options) you want to display to customers.
6. Save changes.

How do I obtain real-time UPS shipping rates at checkout using the PluginHive UPS plugin for a variable product?

To get real-time UPS shipping rates, please ensure the following:

1. Enable real-time rates under the Rates & Services tab in the plugin settings.

2. Enter product weight and dimensions for all shippable products.

3. The plugin license is activated on your site.

4. UPS account registration is completed and connected in the plugin.

5. A complete shipping address is provided at checkout.

Once these are properly configured, the plugin will fetch real-time UPS rates accurately.

How do I resolve discrepancies between rates shown on my website and the official UPS calculator regarding packaging types?

A rate mismatch can occur due to several configuration issues.
To help you resolve this, please refer to the following article outlining all potential causes: https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/

UPS Shipping Plugin To ensure the rates displayed match exactly with your UPS account, please review the configurations below:
Make sure the “Negotiated Rates” option is enabled, and set the “Customer Classification” to “Rates associated with shipper number” in the plugin settings.
The most common reasons for mismatched rates include incorrect shipper/recipient address, UPS service code, and package weight and dimensions.
Please double-check these details. Verify the “Insured Value Indicator” setting in the plugin, as it may also affect the calculated rates.

For accuracy, we recommend logging into your UPS account and comparing rates using the same addresses and package details.

How do I resolve duplicate UPS shipping rates appearing on my WooCommerce cart and checkout pages?

This typically happens when the UPS Shipping method has been enabled twice: once in the plugin’s general settings under the Rates and Services section, and again under WooCommerce shipping zones. To resolve this:
– Disable the UPS shipping method under WooCommerce shipping zones by navigating to WooCommerce — Settings — Shipping — Shipping Zone.
– Kindly check and disable the rates based on your preferences.

How do I submit a Diagnostic Report to help resolve UPS shipping rate or option issues in the PluginHive plugin?

To submit a Diagnostic Report for troubleshooting UPS shipping rate or option issues, follow these steps:
1. Go to the General tab of your PluginHive plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report as per the instructions provided on that page.
This report will provide the necessary information for the support team to investigate and resolve your issue.

How do package details and packaging types affect UPS shipping rates in the PluginHive plugin?

Package details such as weight, dimensions, number of packages, and packaging type directly impact the UPS shipping rates calculated by the PluginHive plugin. The rates are determined based on the package information, as well as the ship-from and ship-to addresses.

How do Price Adjustments in the PluginHive UPS plugin affect the final shipping rates customers see?

Price Adjustments in the PluginHive UPS plugin are internal modifications that either increase or decrease the shipping rates displayed to your customers at checkout. These adjustments do not affect the rates on UPS.com or the rates retrieved from your UPS account. They are added or subtracted on top of the rates returned from the UPS API, allowing you to absorb some costs or add handling fees as desired. Make sure your Price Adjustment values align with your business needs and remember they are only visible in your WooCommerce store, not on UPS.com.

How do the “Assembled” and “Unassembled” bundle product types in WooCommerce affect shipping rate calculations?

The method of shipping rate calculation for bundle products depends on the bundle type:
– “Assembled”: The shipping plugin uses the weight and dimensions specified in the main bundle product settings. The weights and dimensions of the individual child products are ignored.
– “Unassembled”: The plugin uses the combined weight and dimensions of the individual child products to calculate shipping rates.
To get accurate shipping rates:
– For “Assembled” bundles, always configure the total shipping weight and dimensions in the parent bundle’s settings.
– For “Unassembled” bundles, ensure each child product has its weight and dimensions properly set.

How do we set the Harmonization Code (Harm. Code) for products so it appears in the commercial invoice generated by the plugin?

The Harmonization Code (Harm. Code) can be set for each product by following these steps:
1. Go to the ‘Products’ section in your WooCommerce dashboard.
2. Edit the product for which you want to set the Harmonization Code.
3. Navigate to the ‘Shipping’ tab within the product settings.
4. Expand the section labeled ‘UPS Shipping Details.’
5. Enter the appropriate Harmonization Code for the product in the provided field.
This will ensure that the Harm. Code column is populated correctly on the commercial invoices generated for cross-border shipping.

How does enabling or disabling the insurance option affect UPS shipping rates in the PluginHive plugin?

Enabling the insurance option in the plugin will increase the shipping rate, as it adds the cost of insured value to the total rate. If you wish to keep rates low, you may disable the insurance option; however, your shipments will not be insured against loss or damage. Always verify your needs for coverage before making this adjustment.

How does enabling the insurance value in the plugin affect UPS shipping rate calculations?

When the insurance value (declared value) is enabled and set in the plugin, the plugin includes this value when retrieving shipping rates from UPS. Ensure you use the same declared value when comparing rates with the UPS calculator, as any discrepancy in the declared value could result in differing rates.

How does enabling the Saturday Delivery option in the plugin affect the UPS shipping options shown at checkout?

Enabling the Saturday Delivery option in the plugin allows the system to request Saturday delivery for eligible UPS services, such as Next Day Air and 2nd Day Air. When this option is enabled, the plugin will display shipping methods that can deliver on Saturday, assuming the shipment meets UPS’s criteria for Saturday delivery. For example, “Next Day Air” may show estimated delivery on Saturday if eligible, while options not eligible for Saturday delivery may display a Monday delivery date. This ensures that customers can select Saturday delivery when it is available for their location and shipping method.

How does the “UPS suggested address” feature work in the WooCommerce UPS Shipping plugin, and when do address suggestions appear at checkout?

The “UPS suggested address” feature in the WooCommerce UPS Shipping plugin provides address suggestions only when a complete but incorrect address is entered during checkout. After enabling this option in the plugin settings, customers will see address suggestions from UPS if they attempt to place an order with an invalid or unrecognized address. The suggestions appear at the point when the “Place Order” button is clicked, preventing the order from being placed until a valid address is selected. This process ensures accurate shipping information for orders.

How does the Estimated Delivery Date Adjustment for UPS add-on handle holidays or non-working days in shipping rate calculations?

Starting with Version 1.0.4 of the Estimated Delivery Date Adjustment for UPS add-on, the system will skip holidays or non-working days when calculating UPS shipping rates. If customers check UPS live rates on a holiday or non-working day, the plugin will automatically reference the next available working day to fetch live rates and display delivery estimates. Any buffer days configured by shipping class or method will be added on top of the UPS estimated delivery date, with the final calculated delivery date (including buffer and accounting for non-working days) shown on the Cart and Checkout pages.

How is a fallback rate set in the PluginHive UPS Shipping plugin?

To set or adjust the fallback rate:
1. Go to the PluginHive shipping plugin settings in your WordPress dashboard.
2. Look for the section labeled “Fallback Rate.”
3. Enter your desired fallback rate amount. This is the flat rate that will be shown when the plugin cannot retrieve live rates from UPS.
4. Save your settings.

I am having difficulties connecting my UPS account and applying our discounted rates in the PluginHive UPS plugin. How can I resolve these issues?

If you are experiencing problems connecting your UPS account or your discounted rates are not being applied in the PluginHive UPS plugin, follow these troubleshooting steps:
1. Ensure your UPS account credentials (username, password, and account number) are correctly entered in the plugin configuration. Follow this guide : https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
2. Make sure your account is enabled for negotiated rates. Contact UPS support to confirm your account has been set up to use discounted rates via API.
3. Once done, Make sure the “Negotiated Rates” option is enabled, and set the “Customer Classification” to “Rates associated with shipper number” in the plugin settings.
4. Double-check that the shipping address, product, and shipping settings within your store match what you would normally use when checking rates on the UPS website.
5. Check the insurance option.
Once done cross check the rates in ups.com for the same shipment.
Following these steps will help identify where the connection or rate retrieval is failing and allow support to assist you more effectively.

I have completed the UPS account registration in the plugin. What should I do next to ensure UPS rates display correctly at checkout?

After registering your UPS account in the plugin settings, verify that UPS rates are being displayed on the cart and checkout pages. Additionally, within the plugin settings under the “Rates and Services” tab, make sure to enable Shipping rates. Once these steps are completed, test your site’s checkout or cart page to confirm that all qualified shipping services are now visible.

I want to use the UPS plugin only for live shipping rates and approximate delivery dates. Is it necessary to use other features?

You can use the UPS plugin exclusively for displaying live UPS shipping rates and estimated delivery dates. There is no requirement to utilize additional features; simply enable only the functionalities you need.

If I disable the ‘Saturday Delivery’ option in the plugin settings, will the plugin still show live rates and estimated delivery dates for Saturday delivery?

If the ‘Saturday Delivery’ option is disabled in the plugin settings, the plugin will not consider Saturday delivery when calculating live rates or estimated delivery dates. Saturday delivery options and rates will only appear if the setting is enabled; otherwise, you will need to manually select Saturday delivery for specific orders as needed.

In debug mode, are the rates shown by the plugin the actual rates returned from UPS or are they modified by the plugin?

In debug mode, the rates being returned are directly from UPS and not from the plugin. The plugin does not modify these rates.

Is it possible for the PluginHive plugin to automatically generate either a UPS Standard or UPS Saver label based on the customer’s selection at checkout, or can only one default service be used?

The PluginHive plugin allows you to set one default UPS service for both domestic and international shipments. This default service is used to generate shipping labels for orders placed with free or flat rate shipping methods. If an order is placed using a flat rate or free shipping, the label will always be generated based on the default service you have configured in the plugin settings.

However, if the order is placed using the live UPS Shipping service at checkout (where the customer chooses between UPS Standard, UPS Saver, etc.), the label will be generated based on the specific UPS service selected by the customer during checkout.

In summary:
– Orders using free/flat rate methods: Label is generated with the default service you set (only one default can be selected).
– Orders using live UPS rates at checkout: Label matches the service selected by the customer.

To enable different services to be selected at checkout and reflected on the shipping label, ensure you offer live UPS rates as shipping options during checkout instead of only flat rates.

Is it possible for the PluginHive WooCommerce UPS Shipping plugin to display shipping rates directly within an iOS (or React Native) mobile app?

The PluginHive WooCommerce UPS Shipping plugin does not support direct integration or display of shipping rates within a custom iOS or React Native mobile app. Its shipping rate calculation and display are limited to the WooCommerce website environment. You can reach out to pluginhive support for more details.

Is it possible to change WooCommerce’s default behavior to automatically select a different (e.g., cheapest) shipping method at checkout?

WooCommerce, by default, arranges shipping methods alphabetically and selects the first method. This cannot be changed within standard WooCommerce settings. However, PluginHive offers a custom add-on called “Default WooCommerce Shipping Method” which:
– Lets you rearrange the order of shipping methods based on your preference.
– Allows you to set any shipping method as the default, so it is automatically selected at checkout.
This custom add-on is available as a paid solution (price varies as quoted).

Is it possible to control the order in which UPS shipping rates are displayed at checkout (for example, Ground, 3 day, 2 day, next day)?

You can control the display order of UPS shipping methods by dragging the desired services to the top under the Rates and Services tab in the plugin settings. The shipping methods you place at the top will appear first at checkout.

Is it possible to create a free UPS shipping rate, triggered only when a customer buys a certain product (like a printer) or spends over a specified amount (like $150 on ink), using just the UPS Shipping plugin?

No, with only the UPS Shipping plugin it is not possible to offer $0.00 (free) UPS shipping rates based on specific products or cart value conditions. To implement such conditional free shipping, you need to use the PH Hide WooCommerce Shipping Methods & Rate Adjustment plugin together with the UPS plugin. This additional plugin enables you to show or hide shipping methods—including creating the appearance of a free rate—based on criteria like product selection or order total. This setup provides the needed flexibility for your store’s shipping rules.

Is it possible to display a map with all UPS Access Points at checkout using the PluginHive WooCommerce UPS Shipping Plugin?

No, it is not possible to display a map with all UPS Access Points at checkout using the PluginHive WooCommerce UPS Shipping Plugin. The plugin displays a list of available UPS Access Points as provided by the UPS API, but the API does not support a map feature. As a result, showing a visual map of access points during checkout is not currently available through the plugin.

Is it possible to set a flat rate for shipping, such as €5.00 per package, instead of using live rates from UPS in the WooCommerce UPS Shipping plugin?

The WooCommerce UPS Shipping plugin is designed to fetch and display live UPS rates for orders. There is currently no built-in option to charge only a flat rate per package directly within the plugin. However, you can configure the plugin to add a fixed flat fee to the live UPS rates. This allows you to include an additional charge, but it does not replace the live rates entirely with a flat fee. For a pure flat rate per package without live rate integration, it is recommended to use a separate flat rate shipping method in WooCommerce.

Is it possible to set a global or default HS code for all products in the WooCommerce UPS or FedEx plugin, so I don’t have to enter the HS code individually for each product?

Setting a global or default HS code for all products is not supported in the WooCommerce UPS or FedEx plugins. HS codes must be configured at the individual product level to ensure correct customs classification. However, to bulk update the HS code for all your products, you can export your product list, update the HS code field, and then import the updated file back.
This method lets you efficiently update the HS code for multiple products at once using a CSV import/export tool or plugin for WooCommerce.

Is it possible to set up free shipping for specific products using the PluginHive WooCommerce UPS Shipping plugin?

The PluginHive WooCommerce UPS Shipping plugin displays real-time shipping rates fetched directly from the UPS API and does not provide a built-in feature to configure free shipping for specific products. To enable free shipping for certain products or conditions, you should use the native WooCommerce Free Shipping feature, which can be configured alongside the PluginHive plugin.

Is it possible to show multiple pickup types (e.g., daily pickup & customer counter) in the checkout process?

It is not feasible to display multiple pickup types in the checkout page. Only one pickup type can be chosen at a time.

Is it possible to use both the Canada Post and UPS WooCommerce plugins together so that customers can choose either shipping method at checkout?

Yes, both the Canada Post and UPS WooCommerce plugins from PluginHive are fully compatible and operate independently. After installing both plugins, each will display its respective shipping methods on your store’s cart and checkout pages. This setup allows your customers to choose from either Canada Post or UPS shipping options during checkout, providing maximum flexibility.

Is it possible to use my custom UPS rates or price table with the PluginHive UPS plugin, or should I use WooCommerce Table Rate Shipping Pro or another plugin?

The UPS plugin is designed to fetch live rates directly from the UPS API, so it’s not possible to display rates from your custom price table. The Table Rate Shipping Pro plugin, however, allows you to set your own flat rates based on factors such as:

Total product/order weight

Product quantity in the cart

Total price of all products in the cart

Product categories

WooCommerce shipping classes

WooCommerce shipping zones

Destination country

Destination address fields such as city and state

Specific ZIP codes
Where you can import the rules using csv file

You can reach out to PluginHive support with your complete business case and a live example so they can help you choose the right solution.

Is the PluginHive UPS shipping plugin responsible for not persisting the selected shipping method during express payment checkouts (like PayPal or Apple Pay)?

The PluginHive UPS Shipping Plugin calculates and returns available shipping methods, while WooCommerce handles how the selected shipping method is stored during checkout, including for express payment options like PayPal or Apple Pay.

The plugin is now fully compatible with express checkout flows, and the selected shipping method will persist as expected. Please ensure you’re using the latest version of the plugin. If you still face any issues, feel free to contact [email protected].

Is the shipping rate data shown on the website with the debugging feature already modified to include adjustments like price markup?

Yes, the shipping rates you see on the website when debugging is enabled are already adjusted by the plugin to include any price markups you’ve configured. The displayed rate reflects the final amount after the markup has been applied.

Is the UPS adult signature fee automatically included in the shipping charge shown to the customer, or do I need to charge this fee separately?

Yes, the UPS adult signature fee is automatically included in the shipping charge calculated by the PluginHive UPS Shipping Plugin and will be visible to the customer at checkout. There is no need to charge this fee separately, as it is already incorporated in the shipping charge presented during checkout.

Is there a PluginHive solution that supports both UPS and USPS shipping and allows fetching live rates from multiple carriers?

Yes, PluginHive provides a multi-carrier plugin that fetches live rates directly from carrier APIs including FedEx, UPS, USPS, DHL, and stamp.com. This plugin can be used to manage shipping with multiple carriers in WooCommerce. You can review the plugin at: https://www.pluginhive.com/product/multiple-carrier-shipping-plugin-woocommerce/

Is there a way to enable a field for customers to select a time when choosing Local Pickup, or add custom messaging about pickup hours at checkout?

No, the plugin does not have an option to let customers select a pickup time or display custom pickup hour messages at checkout.

Is there a way to enable a loading animation for the initial load of shipping options at checkout?

The PluginHive UPS plugin does not control the loading animation behaviour during the initial loading of shipping options. The display and animations on the Checkout page are controlled by WooCommerce, not the plugin.

Is there a way to flush or reset the cached shipping rates in the PluginHive UPS plugin for WooCommerce?

Yes, you can manage caching of shipping rates using the following steps:
1. Clear your website’s overall cache as caching plugins or server-side cache can sometimes store outdated shipping rates.
2. In the PluginHive UPS plugin settings, navigate to the Rates and Services tab.
3. Adjust the Shipping Rates Cache Limit to the lowest possible value. This ensures shipping rates are re-fetched from the UPS API instead of relying on potentially outdated cached results.
4. After updating these settings, test shipping rate calculations using a new or different shipping address to verify that current rates are being retrieved.

By following these steps, you can ensure accurate and up-to-date shipping rates are displayed for your products.

Is there a way to hide UPS shipping rates from customers during the WooCommerce checkout process using the PluginHive UPS Shipping plugin?

Yes, you can hide live shipping rates from customers on the checkout page by disabling the “Realtime rates” option in the plugin settings. Disabling this option prevents the plugin from displaying any shipping rates to customers during checkout.

Is there a way to make the UPS Shipping plugin’s returned rates display according to the shipping zones setup in WooCommerce?

Yes, our UPS shipping plugin allows you to add the UPS services under WooCommerce Shipping Zone and display based on your preference.
Here is the article for your reference: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#display-ups-shipping-services-based-on-shipping-zones

Is there a way to prevent customers from entering a PO Box address at checkout in WooCommerce and disallow shipping to PO Boxes with UPS?

Yes, you can use the PluginHive custom paid Addon called “Disallow WooCommerce Shipping to PO Box.” This Addon checks for PO Box addresses in Address Line 1 and 2 during checkout and disables shipping methods if a PO Box address is detected. This ensures customers cannot use a PO Box as their shipping address.

Is there a way to round up the shipping prices that customers see at the WooCommerce checkout page so they display as tidy amounts like £12.95, £15.95, or £18.95?

The plugin fetches live shipping rates directly from the UPS API. However, you can use the Price Adjustment feature to increase or decrease the displayed shipping cost by a fixed amount or percentage.

Is there an automatic way to always have the cheapest shipping method listed and selected first at checkout?

WooCommerce automatically selects the first shipping method in the list as the default option at checkout. The PluginHive UPS plugin does not control the default selection or sorting of shipping methods by cost. To ensure the cheapest shipping option is selected by default, manually rearrange the UPS services within the plugin settings by placing the cheapest service at the top of the list. This way, the most affordable option will be autoselected by WooCommerce during checkout.
However, PluginHive offers a custom paid addon called the “Default WooCommerce Shipping Method addon.” This addon overrides WooCommerce’s default behavior and allows you to:
– Automatically sort shipping methods so the least expensive option is listed and selected first on the cart and checkout pages.
– Customize the display order of available shipping methods.
If you are interested or need further details, please reach out to PluginHive support.

Is there any setting within the plugin to incorporate the Trump Tariffs into the shipping cost?

The plugin displays the live shipping rates returned by the UPS API without making any modifications. UPS determines the rates based on shipment address and package details. If taxes, including those related to tariffs, are included in the rates for your shipment, they will be shown by the plugin. You can cross-verify these rates directly on UPS.com for your shipment details.

My UPS registration says successful on the UPS site, but rates do not show in WooCommerce. How can I confirm within WooCommerce if my registration is fully set up?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Our “API Key Status” is showing as “Deactivated” even though we still see rates on the front end. We have followed the activation instructions, but it’s not working. Can you advise how to resolve this?

To resolve the “API Key Status” showing as “Deactivated” while still seeing rates, follow these steps:
1. Go to the UPS Shipping Activation page and select “API Key Deactivation.” Then enable the “Deactivate API Key” option and save the changes.
2. Visit your PluginHive.com account, navigate to My Account → API Keys, and delete any previous activation of the license key if present.
3. Deactivate and then reactivate the UPS Shipping plugin in your site.
4. Go back to the UPS Shipping Activation page, select “API Key Activation,” enter the license API key and Product-ID, and click on Save Changes.
Following these steps should resolve the deactivation issue.

Under the “Customer Classification” option, should I select “rates associated with shipper number”?

Yes, you should select “rates associated with shipper number” under the “Customer Classification” option if you want the plugin to display the rates linked to your UPS shipper account. This ensures the calculated rates match those associated with your specific UPS account setup.

What action should be taken if updating other settings does not resolve missing shipping rates?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What address details are required for the WooCommerce UPS Shipping Plugin to return shipping rates?

The plugin requires a complete and valid shipping address to provide UPS rates. This includes:
– Street address
– City
– State/Region
– Country
– Valid postal/ZIP code
Make sure all these fields are filled accurately on the cart or checkout pages. Incomplete or incorrect address details will prevent rates from displaying.

What can I do if my cart and checkout pages are loading very slowly with the UPS Shipping Plugin enabled?

Could you please check if you’re using the latest version of the UPS plugin? If not, try updating it and see if the issue still occurs.

Additionally, please check if you enabled four SurePost services, along with Worldwide Freight and Ground with Freight under the rates and service tab.

If yes, please note that each of these services requires separate rate calls to the UPS server, which may cause additional load time on the cart and checkout pages.

If you do not intend to offer these services to your customers, we recommend disabling them to improve performance.

If you have enabled Saturday Delivery in your settings and it’s not required, please disable it.

What caused the shipping options to stop displaying when the UPS login was changed?

If the UPS login details are changed, you must register the UPS account in the plugin using the updated credentials. After registering with the updated credentials, the shipping options should appear and the plugin will function correctly.

What changes are required to make the plugin generate UPS rates successfully?

To ensure the plugin generates UPS rates successfully, please make the following configurations:

1. Enable the ‘Real-Time Rates’ option in the plugin settings.

2. Ensure all products have valid weight and dimensions entered in their product settings.

3. Complete your UPS account registration and enter valid API credentials.

4. Verify the origin (shipper) address, including country, state, city, and postal code, as UPS requires these fields to return rates.

Once these settings are properly configured, the plugin should be able to fetch and display UPS shipping rates.

What could cause live UPS rates not to display, even after providing all required details and enabling the recommended settings?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What could cause shipping rate calculations to work for some products but not for others in the PluginHive plugin?

Shipping rate calculations may work for some products but not for others due to the following reasons:

Missing product weight or dimensions

Incorrect shipper/origin address

Issues with packaging configuration for specific products

Please review these details to ensure consistency. If the issue persists, enable Debug Mode, reproduce the issue, and submit a Diagnostic Report via the Help & Support page with your ticket reference for further assistance.

What details are required by the PluginHive UPS plugin to fetch live UPS shipping rates?

To fetch live UPS shipping rates, you must provide the following required information:
– Origin (shipper) address: Country, State, City, and Postal Code (all fields are mandatory)
– Accurate product weights and dimensions for each shippable product
– Valid UPS account credentials (fully registered and linked within the PluginHive UPS plugin)
– Real-Time Rates option enabled in the plugin settings

Failure to provide any of these details will prevent live rates from being displayed at checkout.

What details do we need to enter to get shipping rates for Aruba using the PluginHive plugin?

You need to enter all the required details displayed in the cart/checkout section to get the rates. Additionally, you should log in to your UPS account and check if UPS is returning rates for Aruba. If UPS provides rates for Aruba, the plugin will also display those rates.

What does it mean if the destination country is missing during shipping rate calculation, and how can I fix it?

If the destination country is not appearing during shipping rate calculation, the plugin cannot determine where to quote rates for, causing rate calculators like UPS to fail. To fix this:
Ensure your site’s checkout and cart pages require the customer to select and display the shipping country.

What does the “Customer Classification: Rates associated with shipper number” setting do, and should I use it if I am not located in the United States?

The “Customer Classification: Rates associated with shipper number” setting configures the plugin to retrieve shipping rates specific to your UPS account, including any discounts or negotiated rates. This option should be selected even if your origin country is not the United States.

What information is required to fetch live shipping rates using the PluginHive WooCommerce UPS plugin?

To fetch live shipping rates using the PluginHive WooCommerce UPS plugin, please ensure the following:

Real-time rates are enabled

Product weight and dimensions are configured

A complete shipping address is entered at checkout

UPS account registration is completed without any issues

The origin (ship-from) address is correctly set in the plugin settings

What product information is required to ensure UPS live rates are calculated and shown correctly in WooCommerce?

To receive accurate UPS live rates in WooCommerce using the PluginHive UPS Shipping Plugin, each product must have both weight and dimensions specified. If your products are missing either field:
– Go to the WooCommerce product editor for each item.
– Enter the weight and dimensions (length, width, height) for every product you want eligible for UPS shipping rates.
– Save the changes.
Failing to provide these details may result in the plugin being unable to fetch or display live shipping rates from UPS at checkout.

What should I do after activating the PluginHive WooCommerce UPS Shipping plugin to ensure UPS rates are displayed?

After activating the plugin, make sure you have completed the UPS account registration. Also, make sure that the product has weight and dimensions configured.

Once done, check the rates.

What should I do if applying a WooCommerce coupon with real-time rates enabled causes the checkout form to endlessly load while using the PluginHive UPS Shipping Plugin?

To troubleshoot this issue, reach out to [email protected]

What should I do if checkout and cart pages remain slow even after disabling unnecessary shipping rates and features?

If the checkout and cart pages are still slow even after disabling unnecessary shipping rates and features,

-Temporarily deactivate the PluginHive UPS plugin and test using WooCommerce’s Flat Rate shipping to see if delays persist. This helps identify if the slowdown is specific to the PluginHive plugin.

If the issue persists, please reach out to [email protected]. The support team will help you investigate and resolve the issue.

What should I do if customers cannot select a shipping method after updating or replacing the UPS Shipping Plugin, and checkout cannot be completed?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if I have activated my PluginHive API key but still face issues with UPS shipping rates and customers cannot enter their addresses?

Please ensure that the products have both weight and dimensions configured correctly. Also, verify that your UPS account registration was completed without any issues.

The plugin will display shipping rates only when the complete customer address (including country, state, city, and postal code) is entered.

If the issue still persists, please enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report from the Help & Support page to the support team for further assistance.

What should I do if I receive an “unavailable” message or rates are not returning in the UPS plugin despite my account being active?

If you encounter an “unavailable” message or issues with rate calculation in the UPS plugin, re-register your UPS account within the plugin. This step refreshes the connectivity and resolves rate return issues. After re-registration, the problem should be resolved and shipping rates should display correctly.

What should I do if I see a “Fallback amount” instead of actual UPS shipping rates at checkout?

If only the fallback shipping amount is appearing, and no UPS-provided rates are visible, follow these steps:

1. First, ensure the plugin, license, and UPS account are properly registered .
2. Check whether the product has weight and dimension.

After updating, verify in checkout if proper UPS rates display.

If the issue persists after these steps, send a diagnostic report to PluginHive support for further assistance.

What should I do if I see only free shipping options and no live UPS rates, even after entering the shipping address?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if I want UPS shipping rates to display correctly and only appear once at checkout?

To ensure UPS shipping rates display only once at cart and checkout, make sure the UPS shipping method is enabled in only one place: either in the plugin’s general settings (Rates and Services section) or under WooCommerce shipping zones, but not both. Disable one of the two according to your preferred setup. This eliminates duplicate shipping method displays and ensures that rates are shown correctly to customers.

What should I do if my PluginHive UPS plugin shows “UPS live rates unavailable” even after plugin update and license reactivation?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if my shipping rates are affected after installing the PluginHive UPS plugin, especially when using other VAT and dynamic pricing plugins?

If you’re experiencing issues with shipping rates after installing the PluginHive UPS plugin—especially when using VAT or dynamic pricing plugins—please contact us at [email protected]. Our team will assist you in resolving the issue.

What should I do if my UPS password has changed and shipping options have stopped loading at checkout?

When your UPS password changes and shipping options are no longer appearing at checkout, you need to re-register your UPS account within the PluginHive plugin using your new password. Follow these steps:
1. Go to your PluginHive plugin settings in WordPress.
2. Locate the UPS Registration section.
3. Update your UPS account password in the relevant field.
4. Save the settings to complete the re-registration process.
5. Test your checkout process to verify that live UPS shipping options are now loading correctly.

What should I do if my WooCommerce shipping plugin is not returning shipping rates?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if payment methods are loading slowly during checkout in WooCommerce?

Payment methods are handled by WooCommerce, not by the UPS Shipping plugin. If they are loading slowly, you should reach out to the support team for the specific payment plugin you are using for further troubleshooting.

What should I do if the PluginHive UPS plugin is not returning shipping rates after updating and reconnecting my UPS account?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if the PluginHive UPS plugin is not returning shipping rates during checkout for real addresses and products?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if the PluginHive UPS plugin logs show that rates are fetched from the UPS API, but these rates are not displayed on the WooCommerce checkout page?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if the shipping rates shown by the plugin are inaccurate compared to the UPS website?

To ensure the rates from the plugin match your UPS account rates, check the following:
1. Enable the Negotiated rates option and set “Customer classification” to “Rates associated with shipper number.”
2. Verify shipper and recipient addresses, package weight, and dimensions are configured correctly.
3. Check if the destination address is Residential or Commercial, and compare rates based on this.
4. Review the Insured Value indicator in the plugin settings, as it can affect the rates.
5. If inaccuracies persist, enable Debug Mode in plugin settings, verify log details (including Ship to/From Address, Packaging Type, Package Dimensions, Package Weight, Package Service Options, and Negotiated Rates), and compare these to the rates shown on the UPS website.
6. If the issue continues, enable Debug Mode, reproduce the issue, and submit a Diagnostic Report through the “Help & Support” page for further assistance.

What should I do if the UPS shipping option is still not visible at checkout after updating and reactivating the plugin and account?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if the WooCommerce UPS Shipping Plugin was working fine previously but suddenly started loading rates slowly without any changes or updates?

Could you please check if you’re using the latest version of the UPS plugin? If not, try updating it and see if the issue still occurs.

Additionally, please check if you enabled four SurePost services, along with Worldwide Freight and Ground with Freight under the rates and service tab.

If yes, please note that each of these services requires separate rate calls to the UPS server, which may cause additional load time on the cart and checkout pages.

If you do not intend to offer these services to your customers, we recommend disabling them to improve performance.

If you have enabled Saturday Delivery in your settings and it’s not required, please disable it.

What should I do if UPS Access Point options are not working correctly or appearing at checkout in the PluginHive WooCommerce UPS Shipping Plugin?

If the UPS Access Point options are not appearing or working correctly at checkout, please ensure the following:

The Access Point Locator is enabled under the Rates and Services tab in the plugin settings.

The Location Type and UPS Access Point® Location Options are properly configured.

You are using the Classic Checkout. Please note that UPS Access Point does not work with Block Checkout.

Once you’ve confirmed these settings, check again. If the issue persists, feel free to reach out to our support team for further assistance.

What should I do if UPS rates are not being fetched and the plugin defaults to a flat rate, even after updating the plugin and WooCommerce to the latest version?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if UPS rates stop appearing after adding a new API key and the status shows active, but the plugin says “unavailable” in the debug response?

If UPS rates are not appearing after adding a new API key, please follow these steps to resolve the issue:
1. Ensure you are using the latest version of the UPS plugin.
2. Deactivate the plugin license and re-activate it by navigating to UPS Shipping > License Activation.
3. Re-register your UPS account through the plugin interface.
These steps will typically resolve issues.

What should I do if UPS rates suddenly stop working in WooCommerce, even though USPS rates still appear and no settings have changed?

If UPS rates have stopped working unexpectedly while other carriers (like USPS) still show:
1. Ensure all UPS plugin settings (real-time rates, credentials, product weights and dimensions) remain correct.
2. Make sure the license is active on your site and the registration is successful.
3. Enable “Debug Mode” in the plugin’s General Tab.
4. Reproduce the issue so relevant debug logs are generated.
5. Go to the “Help & Support” page within plugin settings and submit a diagnostic report following the provided instructions.

This diagnostic information will help the support team analyze and resolve the issue efficiently.

What should I do if UPS shipping rates are taking a long time to load?

Could you please check if you’re using the latest version of the UPS plugin (v6.3.0)? If not, try updating it and see if the issue still occurs.

Additionally, please check if you enabled four SurePost services, along with Worldwide Freight and Ground with Freight under the rates and service tab.

If yes, please note that each of these services requires separate rate calls to the UPS server, which may cause additional load time on the cart and checkout pages.

If you do not intend to offer these services to your customers, we recommend disabling them to improve performance.

If you have enabled Saturday Delivery in your settings and it’s not required, please disable it.

What should I do when I am unable to get UPS shipping rates through the PluginHive plugin?

If you are unable to retrieve shipping rates:
1. Go to the General Tab in your plugin settings.
2. Ensure the “Real time rates” option is enabled, as disabling this will prevent rates from being displayed.

The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I fill in the State/County, Town/City, and Postcode/ZIP fields when shipping to Aruba, as Aruba does not have postal codes?

To fetch accurate shipping rates for Aruba, please ensure all required address details are entered in the checkout fields. Although Aruba does not use postal codes, there’s no need to worry—the plugin will automatically use the city name to populate the postal code field in this case.

What should we do if the diagnostic report does not contain any data of the shipping rates after following the debug mode steps?

Once you enable Debug Mode, please make sure to follow the steps in the correct order: first, enable Debug Mode; then reproduce the issue; and finally, submit the Diagnostic Report to PluginHive for review.

What steps can I take if the Access Point list is empty on my checkout page, even though my plugin settings are correct?

If your plugin settings are correct, but the Access Point list is still empty, please reach out to [email protected] with complete details and a screenshot of the issue you’re experiencing. The support team will help you troubleshoot and resolve it.

What steps should I follow if I still can’t get shipping rates after updating and reactivating the license?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What steps should I follow if I want to compare PluginHive UPS plugin shipping rates with ups.com, but get inconsistent results?

A rate mismatch can occur due to several configuration issues.
To help you resolve this, please refer to the following article outlining all potential causes: https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/

UPS Shipping Plugin To ensure the rates displayed match exactly with your UPS account, please review the configurations below:
Make sure the “Negotiated Rates” option is enabled, and set the “Customer Classification” to “Rates associated with shipper number” in the plugin settings.
The most common reasons for mismatched rates include incorrect shipper/recipient address, UPS service code, and package weight and dimensions.
Please double-check these details. Verify the “Insured Value Indicator” setting in the plugin, as it may also affect the calculated rates.

For accuracy, we recommend logging into your UPS account and comparing rates using the same addresses and package details

What steps should I follow if UPS shipping rates are not being displayed?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What steps should I follow to provide PluginHive with diagnostics for shipping rate issues?

To share diagnostics when facing shipping rate issues:
1. Enable Debug Mode in the plugin settings.
2. Reproduce the issue.
3. Go to the “Help & Support” page within the plugin settings.
4. Submit a Diagnostic Report, including the Reference Number.
Detailed instructions are available on the “Help & Support” page. Once submitted, the PluginHive support team will analyze the diagnostics to assist you further.

What steps should I take if the UPS plugin only returns fallback shipping rates and not live rates?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What steps should I take if the UPS Shipping Plugin works correctly on the Cart page but not on the Checkout page?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What steps should I take to submit a diagnostic report to PluginHive for unresolved shipping rate issues?

To submit a diagnostic report for troubleshooting unresolved shipping rate issues:
1. Enable Debug Mode in the PluginHive plugin settings.
2. Attempt to reproduce the issue (e.g., try placing an order with a different address and check if rates appear).
3. Navigate to the “Help & Support” tab within the plugin settings.
4. Follow the instructions provided to submit a Diagnostic Report.
This report enables the PluginHive team to analyze the technical details and offer targeted assistance.

What steps should I take when live UPS rates are not being retrieved in my store?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

When exactly do address suggestions appear on the checkout page when using the UPS plugin?

Address suggestions appear after the customer enters all required details and clicks the “Place Order” button at checkout. If UPS has any suggestions for the shipping address provided, a suggestion will pop up at this stage, allowing the customer to select the appropriate option before completing the order. If there are no suggestions, the order proceeds without interruption.

When using the “Skip Product” option in the UPS Plugin for WooCommerce, why are UPS rates still displayed if a cart contains both a product with a skipped shipping class and another product with a regular shipping class?

The “Skip Product” option in the UPS Plugin for WooCommerce is designed to skip the rate calculation only for the specific product assigned to the skipped shipping class. If the cart contains both a product with a skipped shipping class and other products with regular shipping classes, UPS rates will still be calculated and displayed for the non-skipped products. The plugin does not hide shipping rates globally when a skipped product is present; it only omits the skipped product from the rate calculation.

When using the PluginHive UPS Shipping plugin, is the shipping cost calculated at checkout based on the product size or the package size?

The shipping cost is calculated based on the package size configured in the plugin and the address. Ensure that your package (box) sizes reflect your actual shipments for accurate rate calculation at checkout.

Where can I find and review shipping rate logs in the PluginHive UPS Shipping plugin?

Shipping rate logs are accessible by:
1. Enabling “Debug Mode” in the plugin settings.
2. Navigating to WooCommerce > Status > Logs in your WordPress dashboard.
3. Selecting the appropriate UPS-related log file from the dropdown to view recent log entries.
4. Reviewing the logs after attempting to obtain rates on the cart or checkout page will help identify the specific issue causing rates not to appear.

Which PluginHive WooCommerce plugin should I use if I need UPS Access Point selection and live rates at the WooCommerce checkout page?

For UPS Access Point selection and live UPS rates at the WooCommerce checkout page, use the WooCommerce UPS Shipping Plugin with Print Label by PluginHive. This plugin supports UPS Access Point selection as an option during checkout and displays real-time UPS rates so customers can choose their preferred shipping method directly in your store.

Why am I getting “No delivery options available” when checking out with a hazardous product in my WooCommerce store?

This error typically occurs when required information for shipping hazardous materials is missing or misconfigured. Key points to resolve the issue:
– Ensure that all product variations have their weight set, as this is mandatory for shipping rate calculations.
– If you’re using UPS hazardous materials shipping, you must enable the “Hazardous Materials” setting in the UPS product settings and provide a valid Chemical Record Identifier for each product.
– Refer to the PluginHive documentation on shipping hazardous materials with UPS for detailed setup instructions: https://www.pluginhive.com/ship-ups-hazardous-material-dangerous-goods-using-woocommerce/

Why am I not getting any shipping rates for some products in the cart?

If you’re not seeing shipping rates for certain products, make sure the product has both weight and dimensions configured. Also, check if you have set any Minimum Order Amount or Minimum Weight Limit under the Rates and Services tab.

Why am I not getting any shipping rates in my WooCommerce shop with the PluginHive UPS plugin, even after reconnecting my account?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I not getting live UPS rates in the cart/checkout when using the PluginHive UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I not getting shipping rates in the PluginHive WooCommerce UPS Shipping plugin for my product?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I not receiving UPS shipping methods for valid addresses using the PluginHive UPS plugin, even though the same addresses work with the WooCommerce UPS plugin and UPS website?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
Missing product weight or dimensions
Incomplete UPS account registration
Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.

Why am I not receiving UPS shipping rates for specific addresses using the PluginHive UPS plugin, even though the same addresses work on the UPS website and with the WooCommerce UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
Missing product weight or dimensions
Incomplete UPS account registration
Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.

Why am I not seeing debug information in the cart or checkout when Debug Mode is enabled?

If you are not seeing debug information despite enabling Debug Mode, it may be due to “Silent Debug Mode” being enabled. Ensure “Silent Debug Mode” is unchecked.

Why am I not seeing debugging information on the cart or checkout pages after enabling Debug Mode in the WooCommerce UPS Shipping Plugin?

When Debug Mode is enabled in the WooCommerce UPS Shipping Plugin, the debug logs may not display on the cart or checkout pages if the “Silent Debug Mode” is active. You can get the debug information under WooCommerce>Status>logs

Why am I not seeing shipping rates immediately on the WooCommerce Block Checkout page?

The WooCommerce Block Checkout page does not display a loading indicator before fetching shipping rates, which may make it seem like there are no rates available. If you wait a few seconds, the rates will display. If you prefer to see loading behavior, switch to the “WooCommerce Classic Checkout” page by deleting the Block checkout and adding Classic checkout from All Pages — Checkout page in your WooCommerce admin.

Why am I not seeing the UPS Access Point option on the cart page despite enabling it in the plugin?

The UPS Access Point option will not be visible on the cart page. It only appears on the checkout page. To see the Access Point option, you need to proceed to the checkout page. Ensure you are using a valid address for testing.

Why am I not seeing UPS shipping rates at the cart or checkout page after setting up the PluginHive WooCommerce UPS Shipping plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I only getting air delivery rates in the UPS shipping plugin, while UPS Ground is available on ups.com with the same addresses?

UPS Ground service is not provided for standard boxes by UPS. To get rates for UPS Ground, you need to use a custom box in your shipping settings.
– Create a custom box in the plugin’s packaging settings and use it for your products.
– Once a custom box is used, UPS Ground rates will be available at checkout if the service is available for the selected addresses.
– Ensure you are using the exact same shipment details, packaging, and addresses for both the plugin and ups.com to obtain consistent rates.

Why am I only seeing Force Freight and UPS Ground Freight rates on checkout when all other rates are enabled and product packaging details are set?

The UPS plugin fetches live rates directly from the UPS API based on shipment address and package details. To troubleshoot discrepancies in rates, you should check the same shipment rates on ups.com using the exact address and package details. Compare the available services there with what appears at checkout to identify if certain UPS services are unavailable for the specified shipment.

Why am I only seeing limited UPS shipping options displayed by the plugin at checkout?

The UPS plugin displays shipping options based on live rates returned from the UPS API. If you’re seeing limited options at checkout, please cross-check the available services and rates directly on your UPS.com account using the same packaging and shipping address. If everything looks fine there and the issue persists, contact PluginHive support with the diagnostic report for further assistance.

Why am I seeing duplicate UPS shipping services in my WooCommerce checkout, and how can I resolve this issue?

Duplicate UPS shipping services typically appear when the UPS shipping method is enabled twice—once under the WooCommerce shipping zone settings and again under the ‘Rates and Services’ section in the PluginHive plugin settings. To resolve this:
1. Go to your WooCommerce shipping zone settings and check if the UPS method is enabled there.
2. Also, visit the plugin’s ‘Rates and Services’ section to see if real-time UPS rates are enabled.
3. To fix the duplication, either:
– Disable the UPS shipping method under the shipping zone, or
– Turn off real-time rates in the plugin’s ‘Rates and Services’ section.
This should eliminate duplicate UPS services from displaying at checkout.

Why am I seeing the same UPS “Ground” shipping option twice on my checkout page, and how can I resolve this duplication?

The duplicate UPS Ground shipping option appears because the UPS Shipping method may have been enabled both in the plugin’s general settings and again under WooCommerce shipping zones. To resolve this, disable the UPS shipping method under the shipping zones OR under plugin settings.

Why am I seeing two shipping options at cart and checkout even though I selected to show only the cheapest rate?

Two shipping options may appear if the same shipping method is enabled in multiple places—both under the shipping zone and in the ‘Rates and Services’ section of the PluginHive plugin’s settings. To resolve this:

1. Review your WooCommerce Shipping Zones and the PluginHive ‘Rates and Services’ settings.
2. Disable the shipping method in either the shipping zone or in the plugin’s ‘Rates and Services’ section, depending on your preference.
3. Alternatively, you can turn off real-time rates in the plugin’s rates and services if you have enabled the method in the shipping zone.
4. After making these changes, check your cart and checkout pages to confirm that only the cheapest shipping rate is displayed.

Making this adjustment should eliminate duplicate shipping options for your customers at checkout.

Why am I unable to get live shipping rates after activating the PluginHive plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I unable to get shipping rates for countries like the United States using the PluginHive UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I unable to get UPS Freight/LTL shipping rates using the WooCommerce UPS plugin?

UPS no longer handles Freight/LTL shipments as this service was previously managed by TForce. TForce has now become an independent carrier with its own API. The PluginHive UPS solutions are not designed to handle TForce Freight Shipments. If you require freight shipping, you can use the PH TForce Freight Shipping Plugin for WooCommerce with Print Label, available here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Why am I unable to see or select WooCommerce shipping classes in the plugin’s “Skip Products” option?

If the plugin is not detecting the shipping classes created in WooCommerce, it may be due to a conflict with other plugins or a site-specific issue. To troubleshoot:
1. Deactivate all plugins except for WooCommerce and the UPS plugin to determine if another plugin is causing a conflict.
2. Check if the issue persists when only WooCommerce and the PluginHive shipping integration are active.

Why am I unable to see shipping rates on the checkout page for my product?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are additional UPS shipping methods showing on my Cart and Checkout screens even though I have selected only UPS Next Day Air®, UPS 2nd Day Air®, and UPS® Ground?

The issue occurs because the UPS Shipping method has been enabled in two places: once in the plugin’s general settings under the Rates and Services section, and again under WooCommerce Shipping Zones. As a result, the shipping services are displayed multiple times. To resolve this and ensure only your selected three shipping methods are shown, follow these steps:

1. Disable the UPS shipping method under your WooCommerce Shipping Zones.
OR
2. Turn off the “Real-Time Rates” option in the plugin settings.

Implement either of these methods to ensure only your selected UPS services appear at checkout. If you continue to face issues, check the plugin settings and ensure the UPS account and service selection are configured correctly.

Why are additional UPS shipping options like Next Day Air appearing on my website when we only want to offer UPS Ground and UPS Standard?

Additional UPS shipping options may be displayed because the UPS Shipping method has been enabled in two locations: in the plugin’s general settings (under Rates and Services) and also under WooCommerce shipping zones. This setup can cause shipping services to appear twice and show other UPS shipping options beyond what you intend to offer. To resolve this issue:
1. Disable the UPS shipping method under WooCommerce shipping zones OR turn off the real-time rates option in the plugin settings.
2. This will ensure the UPS shipping method is only enabled in one place.
3. You can then selectively enable only UPS Ground and UPS Standard services in the plugin settings, so only these options display on the cart and checkout pages.
Following these steps will restrict shipping options to only those you wish to offer and prevent additional UPS services from being shown.

Why are all available UPS shipping services showing on the checkout page instead of only the ones enabled in the plugin?

This typically happens when the UPS Shipping method has been enabled twice: once in the plugin’s general settings under the Rates and Services section, and again under WooCommerce shipping zones. To resolve this:
– Disable the UPS shipping method under WooCommerce shipping zones by navigating to WooCommerce — Settings — Shipping — Shipping Zone.
– Kindly check and disable the rates based on your preferences.

Why are both the realtime rate and the adjusted (amended) rate showing at checkout, and how can I ensure only the adjusted rate is displayed?

The issue occurs because the shipping method is enabled twice—once under the Shipping Zones and again under the Rates and Services section in the plugin settings. To resolve this, disable the shipping method under Shipping Zones. This will ensure that only the adjusted rate set in the plugin appears at checkout.

Why are debug logs appearing on the cart/checkout page and the Edit order page in the PluginHive plugin?

Debug logs appear on the cart/checkout page and the Edit order page when the “Debug mode” option is enabled in the PluginHive plugin’s General settings.

Why are duplicate shipping services appearing at checkout, and how can I resolve this?

Duplicate shipping services appear at checkout because the shipping method has likely been enabled in two places: under both the shipping zone and the ‘Rates and Services’ section of the plugin’s settings. To resolve this, either disable the shipping method in the shipping zone or turn off real-time rates in the plugin’s rates and services section. This action should eliminate duplicate shipping options during customer checkout.

Why are duplicate UPS shipping rates showing at checkout, and how do I remove the duplicates?

Duplicate UPS shipping rates may appear if the UPS Shipping method has been enabled both in the plugin’s general settings (under the Rates and Services section) and also under WooCommerce shipping zones. To resolve this:
– Disable the UPS shipping method under the WooCommerce shipping zones, OR
– Turn off the real-time rates option in the plugin settings.
With only one method enabled, the UPS shipping rates will display a single time at checkout.

Why are duplicate UPS shipping services appearing at checkout when using the PluginHive plugin?

Duplicate UPS shipping services usually occur when the shipping method is enabled in two places: once under the WooCommerce shipping zone and again under the ‘Rates and Services’ section in the plugin’s settings. To resolve this issue, you can take either of the following steps:
– Disable the shipping method under the shipping zone.
– Turn off the real-time rates in the plugin’s ‘Rates and Services’ section.
Choose the option that best fits your preference for managing shipping rates. This action will eliminate duplicate shipping options at checkout.

Why are identical UPS shipping options displayed twice at checkout when I have only one shipping method set up?

This issue typically occurs if the UPS shipping method is enabled in both the plugin’s general settings (under the Rates and Services section) and again within WooCommerce shipping zones. This causes shipping services to be duplicated on the checkout page. To resolve this:
1. Turn off (disable) the “Realtime rates” option.
OR
2. Remove the Shipping methods under Shipping zones.

Why are more UPS services showing at checkout than what I enabled, and how do I control which rates and services display?

To ensure only selected UPS services appear at checkout:
1. Confirm where you enabled the shipping services—under ‘Shipping Zones’ or under the ‘Rates and Services’ section in the plugin settings.
2. Only enable the specific services you want visible to customers under the appropriate settings section.
Adjusting these settings ensures the rates and services shown to customers match your preferences.

Why are more UPS shipping options being displayed at checkout than the ones I have selected in the plugin settings?

This issue occurs because the UPS shipping method can be enabled in two places: in the plugin’s general settings under the Rates and Services section and again under WooCommerce shipping zones. If both are enabled, additional services may appear at checkout. To ensure only the shipping options you want are displayed:
– Either disable the UPS shipping method under WooCommerce shipping zones or turn off the real-time rates option in the plugin settings.

Why are multiple shipping options appearing in the WooCommerce cart even after turning them off in the PluginHive UPS plugin?

Multiple shipping services may appear if the UPS shipping method is enabled both in the plugin’s general settings under ‘Rates and Services’ and also under WooCommerce shipping zones. To prevent duplicate shipping options:
– Disable the UPS shipping method in the WooCommerce shipping zones,
– OR turn off the ‘Real-Time Rates’ option in the plugin settings.
This will ensure only the desired shipping method appears on the cart/checkout page.

Why are my customers unable to get shipping rates, or only see the default UPS rate, when using the PluginHive UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are my selected UPS shipping methods being displayed twice at checkout in WooCommerce, and how can I fix this?

The UPS shipping methods are showing twice because they have been enabled both in the plugin’s general settings under the Rates and Services section, and again under WooCommerce shipping zones. To resolve this issue, follow one of these solutions:
1. Disable the UPS shipping method under the WooCommerce shipping zones.
2. Alternatively, turn off the Real-Time Rates option in the plugin settings so that only one set of rates is displayed on the cart/checkout page.
Following either of these steps will ensure that the UPS shipping methods are displayed only once at checkout.

Why are my shipping options showing up twice on the cart and checkout pages when using the WooCommerce UPS Shipping Plugin, and how can I fix this?

The shipping options are displayed twice because the UPS Shipping method has been enabled in two places: once in the plugin’s general settings under the “Rates and Services” section, and again under the WooCommerce shipping zones. To resolve this issue, you need to disable one of the UPS shipping methods. You can either:
1. Disable the UPS shipping method under WooCommerce Shipping Zones, or
2. Disable Real-time rates under the plugin’s settings.
This will ensure that the shipping service only appears once on the cart and checkout pages. Check your settings and remove the duplicate method from one location to fix the issue.

Why are no UPS shipping methods appearing on my WooCommerce checkout page after installing and configuring the PluginHive UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are none of the UPS shipping services showing up in the checkout area of my site, and how can I resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are only one of the five enabled UPS shipping options displaying after updating my API key and re-authenticating the WooCommerce UPS Shipping Plugin?

The WooCommerce UPS Shipping Plugin fetches live rates directly from the UPS API. If only one of the five enabled services is displaying, it’s likely that UPS is returning only that specific service for the given package and destination.

I recommend logging in to your UPS.com account and using the same shipping details (package weight, dimensions, and destination address) to check which services are available.

Why are price adjustments (in $ or %) added in the “Rates and Services” section not reflected on the checkout page for UPS shipping?

Please note that the price adjustment will be applied to the live UPS rates fetched from UPS, and only then shown at checkout.

To verify this, you can log in to your UPS.com account and check the rates for the same shipment details to compare.

Why are shipping costs showing up twice on the checkout page when using the UPS plugin, and how can I remove the duplicate rates?

Duplicate shipping rates at checkout typically occur if the shipping method is enabled both under the WooCommerce shipping zone and in the ‘Rates and Services’ section within the plugin’s settings. To fix this, you can:
1. Disable the shipping method under the shipping zone in WooCommerce settings, or
2. Turn off real-time rates in the plugin’s ‘Rates and Services’ section

Choose the option that best fits your setup. Performing either action should remove the duplicate shipping cost display at checkout.

Why are shipping options (such as 2nd Air and UPS 3 Day Select) showing up twice in the UPS plugin rates?

The duplication of shipping options (like 2nd Air and UPS 3 Day Select) occurs because the shipping method can be enabled in two places:
1. In the plugin’s general settings under the “Rates and Services” section.
2. Under WooCommerce shipping zones.

If enabled in both places, shipping services will display more than once on the cart/checkout page. To resolve this:
– Enable the desired UPS shipping methods only under WooCommerce shipping zones and turn off the Real-Time Rates option in the plugin settings,
OR
– Vice versa: use only the plugin settings and not the shipping zone configuration.
This will ensure that each desired shipping method appears only once. For detailed steps, refer to PluginHive’s documentation:
– [Display UPS Shipping Services Based on Shipping Zones](https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#display-ups-shipping-services-based-on-shipping-zones)
– [Enabling/Disabling Real-Time Rates](https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#display-ups-shipping-rates)

Why are shipping rates appearing duplicated on my WooCommerce cart/checkout page, and how can I fix this?

Shipping rates can appear duplicated if the same shipping method is enabled in multiple places, such as both in the PluginHive plugin’s general settings under Rates and Services, and again under WooCommerce shipping zones. To fix this:
1. Check both the plugin’s Rates and Services section and the WooCommerce shipping zones.
2. Disable the duplicate shipping method in one of these locations—either under Rates and Services or under the shipping zones.

Why are shipping rates not being displayed for valid addresses in WooCommerce using the PluginHive UPS plugin?

If shipping rates are not appearing for valid addresses, ensure the following:
1. Real-Time Rates is enabled in the plugin settings.
2. All products have accurate weight and dimension details entered.
3. UPS account credentials entered in the plugin are valid and correct.
4. The shipper/origin address is set up correctly.
5. Mandatory shipping address fields (country, state, city, and postal code) are completed on the checkout page, as required by UPS to fetch live rates.
If all these settings are correct and rates are still missing, further troubleshooting steps include:
– Logging in to your UPS account and checking if you can retrieve services for the same address and package details.
– Enabling Debug Mode in the plugin settings.
– Reproducing the issue and then submitting a Diagnostic Report via the “Help & Support” page in the plugin for detailed analysis.

Why are shipping rates not being returned, and the UPS response shows ‘unavailable’ in debug mode?

If shipping rates are not being returned and you see an ‘unavailable’ response from UPS in debug mode, it may be due to issues with your plugin license or UPS account registration. Common causes and solutions include:
– Ensure your plugin license is active and linked to your UPS Registration.
– Update the plugin to the latest version.
– Deactivate and reactivate your plugin license through UPS Shipping > License Activation.
– Re-register your UPS account within the plugin settings after license activation.
This should solve the problem

Why are some UPS shipping services appearing multiple times at checkout with different rates?

It seems that the duplicate shipping service is appearing because the shipping method has been enabled twice. Once under the shipping zone and other under the ‘Rates and Services’ section of the plugins settings.
To resolve this, you can either disable the shipping method under the shipping zone or turn off the real-time rates in the plugin rates and services section, depending on your preference.
This should eliminate the duplicate options on the checkout page.

Why are the UPS shipping rates calculated by the PluginHive plugin different from the rates shown in ShippingEasy

The PluginHive UPS plugin fetches live shipping rates directly from the official UPS API and does not depend on ShippingEasy or any other third-party platform.
Please check the rates directly on ups.com using the same shipment details to verify accuracy.

Why are the UPS shipping rates calculated by the WooCommerce UPS plugin different from the rates shown on the UPS website?

UPS rate discrepancies between the WooCommerce UPS plugin and the UPS website commonly occur due to configuration issues. To ensure accurate rates, follow these steps:
1. Enable the “Negotiated rates” option in the plugin and set the “Customer classification” to “Rates associated with shipper number.”
2. Double-check that the shipper and recipient addresses, selected UPS service code, and package weight and dimensions are identical to those used on the UPS site.
3. Verify that the “Insured value” setting in the plugin matches your requirements, as it can impact rate calculations.
4. For precise comparison, log in to the UPS website, enter the same shipping details (addresses, package, and service), and compare the rates accordingly.

Why are the UPS shipping rates pulled by the PluginHive WooCommerce UPS Shipping Plugin different from the rates associated with my UPS account, and how can I resolve this?

The rates mismatch may be caused by various configuration issues. To resolve this, please:
– Ensure that the Negotiated rates option is enabled in the plugin settings.
– Set the “Customer classification” to “Rates associated with shipper number” to ensure rates match your UPS account.
– Check the Insured value indicator in the plugin settings, as this can also affect shipping rates.
– For a comprehensive guide on troubleshooting rate discrepancies, you can refer to these articles:
– https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/
– https://www.pluginhive.com/knowledge-base/troubleshooting-woocommerce-ups-plugin/

Why are there duplicate UPS shipping rates appearing on the cart and checkout page?

Duplicate UPS shipping rates occur if UPS shipping is enabled both under WooCommerce Shipping Zones and the “Rates & Services” tab in the plugin settings. To fix this:
1. Go to WooCommerce > Settings > Shipping > Shipping Zones and check if UPS is added there.
2. Go to the plugin’s “Rates & Services” tab and check if UPS services are also enabled.
3. Disable UPS shipping in one of the two locations (preferably under Shipping Zones), so it’s only set once. This will ensure only single, correct rates display for the customer.

Why are there multiple UPS shipping rates showing in the cart/checkout?

Multiple UPS shipping rates can display in the cart/checkout if UPS shipping is enabled in more than one location:
– UPS services may be turned on both under the WooCommerce shipping zones and within the PluginHive plugin settings.
To resolve this:
Turn off UPS rates either under WooCommerce shipping zones or under the “Realtime rates” option in the PluginHive plugin settings.
This avoids duplication and ensures only the desired set of UPS rates are shown to customers.

Why are there no UPS delivery options showing for certain products when using the PluginHive UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are unwanted or duplicate UPS shipping options appearing at checkout, such as both “UPS 3 Day” and “UPS Ground,” even if they are not all enabled?

Duplicate or unwanted UPS shipping options at checkout can occur if services are enabled both in the WooCommerce UPS plugin settings and in the WooCommerce shipping zone settings. To resolve this:
1. Review the services enabled in the WooCommerce UPS plugin settings and ensure only the required services are active.
2. Check the UPS rates added under the WooCommerce shipping zone and ensure only the desired options are selected.
3. To prevent duplicates, disable any unnecessary services from either the plugin settings or the shipping zone.
4. After updating these settings, only the selected UPS services should display to your customers at checkout.

Why are UPS live rates showing twice at checkout, and how can I fix shipping methods appearing multiple times?

UPS shipping methods may appear twice at checkout if the UPS Shipping method is enabled in both the plugin’s general settings (under “Rates and Services”) and again in WooCommerce shipping zones. To resolve this issue:
1. Disable the UPS shipping method under WooCommerce shipping zones, OR
2. Turn off the “Realtime rates” option in the plugin settings.
Choosing one of these options will ensure UPS rates are displayed only once on the cart/checkout page. Review your settings to eliminate the duplicate display.

Why are UPS live shipping rates not being returned on my WooCommerce site even though my plugin license is active?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS rates showing twice on my WooCommerce Cart and Checkout pages, and how can I resolve the duplicate shipping service issue?

The duplicate shipping rates appear because the shipping method has been enabled twice—once under the WooCommerce shipping zone, and again in the “Rates and Services” section of the plugin settings. To resolve this:
1. Navigate to WooCommerce → Shipping Zones and check if UPS is added as a method. If so, you may disable this method.
2. Alternatively, you can turn off real-time rates in the plugin settings under “Rates and Services” if you prefer using the shipping zone.
Choose either method based on your setup preference. Disabling one of the duplicate methods will remove the duplicate UPS rate options at checkout.

Why are UPS shipping methods appearing duplicated at checkout, and how can I fix this?

Duplicate UPS shipping methods typically occur when rates are enabled in both the WooCommerce shipping zone and the Rates and Services section of the PluginHive UPS plugin settings. To correct this:

1. Review your WooCommerce shipping zones and check if a UPS shipping method is enabled there.
2. In the PluginHive UPS plugin settings, go to the Rates and Services section and verify if real-time rates are also enabled.
3. Disable one of the sources:
– Either remove or disable the UPS shipping method in the relevant shipping zone,
– Or turn off real-time UPS rates in the plugin’s Rates and Services settings.
4. After making these changes, the duplicate UPS shipping options should no longer appear at checkout.

Why are UPS shipping methods listed twice with different rates in my WooCommerce store using the PluginHive UPS plugin?

UPS shipping methods may be listed twice with different rates because the UPS Shipping method is enabled in both the plugin’s general settings (under the Rates and Services section) and in WooCommerce shipping zones. When both are enabled, services are duplicated on the cart and checkout pages. To resolve this:
– Disable the UPS shipping method either under WooCommerce shipping zones or in the plugin’s Rates and Services section.
– After disabling in one location, only a single set of UPS options will be displayed at checkout.

Why are UPS shipping methods showing twice at checkout?

Duplicate UPS shipping options occur when the UPS shipping method is enabled both in the PluginHive plugin’s “Rates and Services” section and in WooCommerce shipping zones. To fix this, disable the UPS shipping method in one location—either under WooCommerce shipping zones or within the plugin’s “Rates and Services” section—so that each method is only displayed once on the cart and checkout pages.

Why are UPS shipping methods shown twice on my website, and how can I display them only once?

If UPS shipping methods are appearing twice, it is typically because they have been enabled in both the plugin’s general settings (under Rates and Services) and within WooCommerce shipping zones. To display the UPS shipping method only once on the cart or checkout page, you should either:
1. Disable the UPS shipping method within WooCommerce shipping zones, or
2. Turn off the real-time rates option in the plugin’s general settings.
This will ensure that the UPS shipping methods are not duplicated.

Why are UPS shipping options not consistently appearing at checkout on the WooCommerce website, even when a complete and valid shipping address is entered, and what steps can I take to resolve this issue?

The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates appearing at checkout in WooCommerce for countries I did not select in the plugin, and why are extra UPS services showing even when only a few are enabled?

UPS services and rates can be controlled both in the WooCommerce Shipping Zone settings and within the UPS plugin settings. UPS rates may appear for unintended countries or services if they are enabled in either location. To resolve this:
1. Review your WooCommerce Shipping Zones (WooCommerce → Settings → Shipping → Shipping Zones) and ensure that only the desired UPS services and countries are configured there.
2. In the UPS plugin settings, verify that only the intended countries and services are selected.
3. Remove any unwanted UPS services or countries from the WooCommerce Shipping Zone configuration.

By ensuring your configurations are consistent in both the shipping zones and the plugin settings, only the specified UPS services and rates for the selected countries will be shown at checkout.

Why are UPS shipping rates duplicated on my WooCommerce checkout, and how can I remove the duplicate shipping options?

Duplicate UPS shipping rates occur when the UPS shipping method is enabled both in the plugin’s general settings (under Rates and Services) and also under WooCommerce Shipping Zones. To resolve the duplication:
1. Disable the UPS shipping method under WooCommerce → Shipping Zones.
2. Alternatively, turn off the “Real-time rates” option in the plugin settings so the rates display only once at the cart/checkout.

Why are UPS shipping rates not displayed on my Cart page even though the shipping calculator is enabled?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not loading during checkout, causing us to lose sales?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates only shown after a complete address is entered, and is there a way to show them before the address is filled?

UPS shipping rates are provided in real-time using the UPS API, which requires a complete shipping address (including country, state, city, and zip code) to return accurate live rates. This is a requirement of the UPS API and not a limitation of the PluginHive plugin. Therefore, shipping options like UPS will only appear after the user enters their full shipping address.

Why are UPS shipping rates showing up twice at checkout in WooCommerce and how can I fix it?

The UPS Shipping method was enabled twice—once in the plugin’s general settings under Rates and Services, and again under WooCommerce shipping zones. To resolve this, disable the UPS shipping method under shipping zones or turn off the real-time rates option in the plugin settings, so shipping rates display only once on the cart/checkout page.

Why are UPS shipping services appearing twice in the cart, and how can I remove the duplicate display?

This issue occurs when the UPS shipping method is enabled in both the plugin’s general settings (under the Rates and Services section) and again in WooCommerce shipping zones. To resolve the duplicate display, disable the UPS shipping method in either the shipping zones or in the Rates and Services section of the plugin. Keeping UPS enabled in only one location will ensure that services are displayed only once on the cart and checkout pages.

Why are UPS shipping services displayed at checkout that I don’t have enabled in my account?

The shipping services displayed may be because the shipping method has been enabled under your Shipping zones in WooCommerce. To remove these unwanted options from appearing at checkout, you should disable the shipping method under the relevant Shipping zone settings. This will ensure only your desired UPS services are available to customers at checkout.

Why are UPS shipping services displayed twice at checkout when using the PluginHive UPS plugin, and how can I resolve this?

The UPS shipping service may appear twice at checkout if the UPS shipping method is enabled in two places: once in the plugin’s general settings under the “Rates and Services” section, and again under WooCommerce shipping zones. To resolve this issue, you can do either of the following:
1. Disable the UPS shipping method under WooCommerce shipping zones.
2. Alternatively, turn off the “Real-Time Rates” option in the plugin settings so that UPS rates are displayed only once on the cart/checkout page.

Why are UPS shipping services that we have not enabled appearing on the Cart page?

All UPS services will appear on the Cart page if they are enabled in the Shipping Zone settings for the US. To display only specific services, review the Shipping Zone configuration in WooCommerce and ensure only the desired UPS services are checked. Adjust the enabled services accordingly to control what appears during checkout.

Why aren’t UPS shipping options showing up on my website anymore?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why did the option to select UPS shipping at checkout disappear from my site, and how can I resolve it?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why do I get a different UPS shipping rate in my shopping cart compared to the estimate on the UPS website when using the PluginHive plugin?

UPS rate mismatches can happen due to several configuration issues. To ensure you get the same rates as your UPS account, follow these steps:
– Enable the Negotiated rates option in the plugin settings.
– Set your “Customer classification” to “Rates associated with shipper number”.
– Double-check that the shipper and recipient addresses, package weight, and dimensions are entered correctly.
– Verify if the destination address is marked as Residential or Commercial and compare rates accordingly on the UPS website.
– Check the Insured value indicator in the plugin settings, as it impacts shipping rates.
– If rates still do not match, enable Debug mode to log the request and compare these details:
– Ship to Address (State, City, Postal Code, Country Code)
– Ship From Address (Address Line, City, Postal Code, Country Code, State)
– Packaging Type, Dimensions, and Weight
– Package Service Options and Negotiated Rates
– Compare these details with what you enter on the UPS website to identify any discrepancies. Following these steps should help resolve rate mismatches.

Why do I see different shipping rates when comparing UPS rates in the PluginHive WooCommerce UPS Shipping plugin to the rates shown on the official UPS website?

A rate mismatch can occur due to several configuration issues.
To help you resolve this, please refer to the following article outlining all potential causes: https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/

UPS Shipping Plugin To ensure the rates displayed match exactly with your UPS account, please review the configurations below:
Make sure the “Negotiated Rates” option is enabled, and set the “Customer Classification” to “Rates associated with shipper number” in the plugin settings.
The most common reasons for mismatched rates include incorrect shipper/recipient address, UPS service code, and package weight and dimensions.
Please double-check these details. Verify the “Insured Value Indicator” setting in the plugin, as it may also affect the calculated rates.

For accuracy, we recommend logging into your UPS account and comparing rates using the same addresses and package details.

Why do previous shipping prices appear on the checkout page before a customer enters their address, and how is shipping calculated in WooCommerce?

WooCommerce may display shipping rates based on the store’s default address or a previously entered address, especially when a user is logged in. The shipping prices initially shown before entering a new address can be influenced by the billing address stored in the user’s WooCommerce account or by cached information. These rates are only placeholders; actual shipping prices are recalculated and displayed to the customer after they enter their complete shipping address during checkout.

Why do rates calculated by the UPS WorldShip application differ from those shown on the site and in the plugin’s debug information?

The plugin does not fetch rates from UPS WorldShip; it fetches rates directly from the UPS API based on the provided shipping addresses and package details. Rate mismatches often occur due to configuration differences such as address type, enabled negotiated rates, shipper and recipient addresses, package dimensions, and whether an insured value is set. Double-check these settings and compare them with the UPS website for accuracy.

Why do shipping rates seem excessively high compared to my product’s retail price when using the UPS plugin?

A rate mismatch can occur due to several configuration issues.
To help you resolve this, please refer to the following article outlining all potential causes: https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/

UPS Shipping Plugin To ensure the rates displayed match exactly with your UPS account, please review the configurations below:
Make sure the “Negotiated Rates” option is enabled, and set the “Customer Classification” to “Rates associated with shipper number” in the plugin settings.
The most common reasons for mismatched rates include incorrect shipper/recipient address, UPS service code, and package weight and dimensions.
Please double-check these details. Verify the “Insured Value Indicator” setting in the plugin, as it may also affect the calculated rates.

For accuracy, we recommend logging into your UPS account and comparing rates using the same addresses and package details.

Why do shipping rates sometimes differ when testing the same delivery address from different countries?

Shipping rates can vary when testing the same delivery address from different countries because the rates are calculated based on both the origin and destination addresses, as well as the package details.

Different origin countries may have different UPS service availability, pricing structures, and surcharges, which can lead to rate differences.

Why do some UPS shipping services show duplicates or unwanted options even when only a few are selected in the PluginHive UPS plugin?

Duplicate or unwanted UPS shipping service options in the PluginHive UPS plugin typically occur when the UPS Shipping method has been enabled in two places: once in the plugin’s general settings under the Rates and Services section, and again under WooCommerce shipping zones. This causes the same service to be listed twice at checkout. To resolve this:
1. Disable the UPS shipping method in either the WooCommerce shipping zones or in the plugin settings.
2. Alternatively, turn off the real-time rates option in the plugin settings so that rates are only displayed from one source.
By ensuring the UPS method is only enabled in one location, shipping options will appear just once on the cart and checkout pages.

Why do the shipping rates from the PluginHive UPS plugin differ from the rates I receive directly from UPS, and how can I get the exact rates from my UPS account?

A rate mismatch can occur due to several configuration issues.
To help you resolve this, please refer to the following article outlining all potential causes: https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/

UPS Shipping Plugin To ensure the rates displayed match exactly with your UPS account, please review the configurations below:
Make sure the “Negotiated Rates” option is enabled, and set the “Customer Classification” to “Rates associated with shipper number” in the plugin settings.
The most common reasons for mismatched rates include incorrect shipper/recipient address, UPS service code, and package weight and dimensions.
Please double-check these details. Verify the “Insured Value Indicator” setting in the plugin, as it may also affect the calculated rates.

For accuracy, we recommend logging into your UPS account and comparing rates using the same addresses and package details.

Why do the specific UPS shipping methods (like “UPS East Shipping” and “UPS Shipping West”) not display as options at checkout, while “local pickup” and “local delivery” do?

Plugin will fetch the rates directly from UPS API, Kindly make sure that you have configurred the UPS Shipping methods under respective zones.

Also, to ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why do UPS rates stop displaying when the cart quantity exceeds a certain number, and how can this be fixed?

UPS rates may stop displaying if the total cart weight exceeds the minimum or maximum weight limits set in the UPS plugin settings. This can result in an error message such as “UPS ShippingZone RateCalculation Skipped – Package Weight is not in range of Minimum and Maximum Weight Limit.” To resolve this, remove any values configured in the minimum and maximum weight limit fields in the plugin settings. After doing so, the UPS plugin should display rates for any cart quantity, provided all items are within UPS’s shippable weight limits.

Why do UPS shipping rates decrease on the cart page after clicking “update” even if the address hasn’t changed, and how can I prevent customers from checking rates on the cart page?

On the cart page, rates are shown based only on country, city, and postal code, typically without the full street address. If you previously checked rates on the checkout page with a complete address, those rates may include residential surcharges. Updating or rechecking rates on the cart page (even with the same address) may result in lower rates because the UPS API calculates rates without the street address and therefore omits residential surcharges. This leads to a decrease in displayed rates. This is an expected behavior.

Why do UPS shipping rates only show under “local pickup” or “local delivery” after entering a shipping address, and not as a separate UPS option?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why do UPS shipping rates show a decrease only on the first update of the cart page and not in subsequent updates when checking as a logged-in user?

The decrease in UPS shipping rates only occurs during the first update on the cart page because, initially, the cart may display UPS residential rates brought over from a previous rate check on the checkout page using the full shipping address. After the first update on the cart page, the street address detail is missing and UPS recalculates rates without the residential surcharge, resulting in lower shipping rates. For any subsequent updates on the cart page (second, third, fourth time, etc.), since the address has not changed, the rates remain the same. This is the expected functionality of the PluginHive UPS plugin and not an unintended issue.

Why do UPS shipping service options appear twice on my checkout page?

UPS shipping services may appear twice if they are enabled both in the WooCommerce Shipping Zone and in the Rates and Services section of the plugin. To fix this duplication, enable UPS shipping in only one of these sections based on your priority, then review your checkout page to confirm that the duplication is resolved.

Why does my UPS shipping not show any shipping rates for a specific address even though the plugin is activated and connected to UPS?

The UPS plugin fetches live shipping rates directly from ups.com based on the shipping address and package details provided. If no rates are returned for a specific address, it typically means that UPS itself is not offering any available services to that destination with the given configuration.

To verify this, you can log in to your UPS.com account and try entering the same address and packaging details manually.

Why does the “State” field disappear when selecting South Korea as the destination country, and how does this affect UPS shipping rates with the UPS for WooCommerce plugin?

The visibility and behavior of the “State” field in the shipping address form are determined by WooCommerce, not by the UPS for WooCommerce plugin. When South Korea is selected as the destination country, WooCommerce automatically hides the State field based on its address formatting rules for that country. The UPS for WooCommerce plugin reads the address information entered by the user and fetches shipping rates accordingly; it does not modify or control the visibility of specific address fields. If you have concerns about how the State field is displayed or handled, contact WooCommerce support for further assistance.

Why does the cart page show “no delivery options for the United States” until a complete address is entered?

The plugin comes into play and retrieves shipping rates only after the full shipping address is entered at the cart or checkout page. This includes details such as street address, city, state, and ZIP code. The plugin then uses this address, along with the product’s weight and dimensions, to request real-time rates from the UPS API. If the address is incomplete, the plugin cannot show shipping options. Ensure customers enter their complete shipping address to display available rates.

Why does the plugin show two UPS Ground shipping options at checkout even though only one rate is enabled?

The plugin displays two UPS Ground shipping options because UPS shipping methods have been enabled in both the plugin’s general settings (under the Rates and Services section) and under WooCommerce shipping zones. To resolve this, you should disable the UPS shipping method under the shipping zones or turn off the real-time rates option in the plugin settings. This will ensure the service is only displayed once on the cart/checkout page.

Why does the PluginHive UPS plugin only display the fallback shipping rate instead of live UPS rates, and how can I ensure it retrieves rates from UPS.com?

The fallback shipping rate appears on the cart/checkout page when no services are returned from the UPS API. To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why does the PluginHive WooCommerce UPS Shipping plugin provide the option to add a price adjustment to shipping rates?

The price adjustments feature in the PluginHive WooCommerce UPS Shipping plugin allows you to modify the total shipping cost by either adding an extra amount (markup) or offering a discount on the UPS rates shown to customers. This feature is designed to accommodate specific business needs, such as covering handling costs, offering promotional discounts, or adjusting for packaging expenses. It is optional and can be configured based on your business requirements. If you do not need to adjust shipping prices, you can simply leave this feature unused.

Why does the shipping rate displayed by the plugin differ from the discounted rate shown on the UPS website for the same package?

The UPS rate mismatch between the plugin and the UPS website can occur due to configuration errors. To ensure that rates from your UPS account are reflected accurately in the plugin, please follow these steps:
1. Enable the “Negotiated rates” option in your plugin settings and set the “Customer classification” to “Rates associated with shipper number”.
2. Ensure the Shipper & Recipient address, package weight, and dimensions are configured correctly.
3. Confirm whether the destination address (Residential or Commercial) is selected as per the UPS website when comparing rates.
4. Review the Insured Value indicator in the plugin settings, as this setting can affect the shipping rates.
5. If discrepancies persist, turn on “Debug mode,” check the shipping log for these details, and compare them to the UPS website: Ship to Address (state, city, postal code, country), Ship From Address (address line, city, postal code, country, state), Packaging Type, Dimensions, Weight, Service Options, and Negotiated Rates. This step-by-step check should resolve the rate mismatch issue.

Why does the UPS Access Point list not show available addresses at checkout, and how can I resolve this issue in the PluginHive UPS Shipping plugin?

If the UPS Access Point list is not showing possible addresses at checkout, this is typically due to the access point location type setting in the plugin configuration. To resolve this:
1. Navigate to the PluginHive UPS Shipping plugin settings in your WordPress admin panel.
2. Locate the access point location type option.
3. Change the setting to “Display all UPS access point locations” rather than just “Display UPS Stores.”
4. Save your changes.
After switching to display all UPS access point locations, you should see access point suggestions at checkout for customer selection.

Why does the UPS plugin display fallback rates, and how can I remove them if I don’t want fallback shipping options to appear?

The fallback rate is shown only when UPS does not return any rates through the API. If you have configured fallback rates under the Rates & Services tab, these will be displayed in such cases. To remove fallback rates so they do not appear:
1. Go to the Rates & Services tab in your UPS plugin settings.
2. Locate the fallback rate configuration.
3. Remove or clear the fallback rate option.
After removing the settings, only UPS-calculated rates will be displayed when available, and no fallback shipping options will show if UPS returns no rates.

Why does the UPS plugin use the default Fallback rate for some orders, and how can I resolve it?

The plugin will directly fetch the rates from UPS API. If no rates returned plugin will show the fallback rates.

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why does the UPS shipping method appear twice on the checkout page when the “Realtime rates” option is enabled, and how can I fix it?

The duplicate UPS shipping method appears because it has been enabled in two places: once under the WooCommerce shipping zone and again in the “Rates and Services” section of the PluginHive plugin settings. To resolve this issue and remove the duplicate, you should do one of the following:
– Disable the UPS shipping method in the WooCommerce shipping zone settings, or
– Turn off real-time rates in the plugin’s “Rates and Services” section

Choose the option that best fits your preferred setup. Making this change will ensure the UPS method appears only once at checkout.

Why does UPS shipping pricing change at checkout even when entering the same address within a short timeframe?

When you first add a product to the cart, the cart page may display cached shipping address and UPS service values from previous sessions. Updating the address triggers the plugin to fetch live UPS rates, which may vary slightly due to changes in the real-time package details or address validation by UPS. Additionally, at checkout, the UPS API validates the street address and determines if it is Commercial or Residential. If UPS identifies the address as Residential, a residential surcharge is added, which can increase shipping rates at checkout. These behaviors are dictated by UPS and not controlled by the plugin.

Why doesn’t the UPS Ground shipping option appear on my WooCommerce checkout page, and how can I enable it?

The availability of the UPS Ground option in the PluginHive UPS plugin depends on the rates and services directly returned from the UPS API for the specific shipping address and package details provided at checkout. If UPS Ground service is missing, follow these steps:

1. Log in to your UPS account.
2. Navigate to Shipping > Calculate Shipping Cost.
3. Enter the same shipping address and package details used on your site.
4. Check if UPS Ground appears as a service option for that address.
5. In your WordPress admin, go to the UPS plugin settings and make sure all relevant shipping options, including UPS Ground, are enabled.
6. Ensure your shipping scenario is eligible for UPS Ground (UPS does not return Ground service for UPS Standard boxes).

After making necessary adjustments, save your changes and recheck your checkout page.

Why has our account suddenly lost the ability to pull rates on our website?

If your account has suddenly lost the ability to pull rates on your website, please ensure that the plugin is activated with a valid license key and properly registered. Also, make sure that your UPS account is correctly registered within the plugin.

Also, make sure that the real-time rates option is enabled.

Normally, “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why have real-time UPS shipping rates stopped working on my WooCommerce checkout page even though the plugin installation appears correct?

Make sure you have active plugin license.

Also, If real-time UPS shipping rates are not appearing on the checkout page, possible reasons include:
1. Realtime rates are not enabled in the UPS plugin settings.
2. The plugin’s shipping rates are not activated under WooCommerce Shipping Zones.
3. Another shipping solution may be displaying rates instead.

To resolve this:
– Verify that you have enabled Realtime Rates in the plugin settings.
– Ensure that the UPS plugin rates are activated under the correct WooCommerce Shipping Zones.
– Double check that there are no conflicting shipping solutions enabled.
For guidance on setting up the WooCommerce UPS Shipping Plugin, refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/.

Why is it more accurate to set Customer Classification to “Rates associated with Shipper Number” in the UPS plugin?

Setting Customer Classification to “Rates associated with Shipper Number” allows the plugin to utilize your UPS account-based rates, which may include negotiated discounts specific to your account. If this is not set, the plugin will show UPS published rates, which are standard rates available to all customers and do not reflect any account-specific discounts or contract terms.

Why is it showing two UPS Ground options with the same cost on the cart or checkout page, and how can I prevent duplicate services from appearing?

If both “UPS Shipping” is enabled under a WooCommerce Shipping Zone and the same service is also enabled under the plugin’s global settings (‘Rates & Services’ tab), the same UPS service can appear twice at checkout—once from each configuration. To prevent duplicates, disable “UPS Ground” (and any other duplicate services) either in the Shipping Zone section or in the global plugin settings. After this change, each service will appear only once on the cart or checkout page. Verify by refreshing your store’s cart or checkout page.

Why is my plugin not returning UPS shipping rates, and the UPS response is showing {“message”:”f18d81d8743b63647ad69072439fb7ad772e874e4729ba5bdad26f9113ef043e unavailable”}?

This UPS response message typically appears when your plugin license is not linked to your UPS account registration within the plugin. To resolve this error and ensure rates are returned correctly, follow these steps:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and then reactivate it by navigating to UPS Shipping → License Activation within the plugin.
3. Re-register your UPS account through the plugin interface.
These steps will properly link your plugin license with your UPS account and restore the ability to fetch shipping rates as expected.

Why is my shipping rate always showing the fallback rate of $15, regardless of what is in the cart?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is my WooCommerce plugin showing only the fallback flat rate for shipping instead of calculating live shipping rates based on the customer’s address?

The fallback flat rate is shown only when the UPS API fails to return any live shipping rates. To ensure that live rates are displayed correctly, please check the following:
– Ensure that Real-Time Rates are enabled in the plugin settings.
– Verify that all products have complete weights and dimensions entered, as missing data can cause live rate calculation failures.
– Double-check that your UPS account is integrated and active within the plugin. Without integration, the plugin cannot fetch live rates.
– Check for invalid or incorrect shipper/origin address details—country, state, city, and postal code are all mandatory for UPS rate fetching.

Why is only one UPS shipping option (UPS Standard) displaying at checkout, while multiple options are available when processing shipping on the order page?

The plugin fetches live rates directly from the UPS API. If you’re seeing only one UPS service at checkout, please check the rates for the same package and address directly on ups.com. The plugin will return only those services that are available from UPS for the given shipment details.

Why is the plugin returning the default fallback amount ($100) and not recognizing or suggesting the correct shipping address during checkout?

The plugin displays the default fallback amount when no shipping method is returned from the UPS API. To identify why rates are not being returned, please ensure the following:

Real-Time Rates is enabled in the plugin settings

Each product has valid weight and dimensions

The UPS account registration is complete

The shipper/origin address is correctly configured

Also, make sure the shipping address fields—country, state, city, and postal code—are fully filled in, as these are required by UPS to fetch live rates.

If the issue persists, enable Debug Mode in the plugin settings, replicate the issue, and submit a Diagnostic Report through the Help & Support page along with your ticket reference. This will help our support team investigate further.

Why is the same shipping method, “UPS Ground,” showing twice in the cart, even though it is the only option set?

Duplicate UPS shipping methods typically appear when the method is enabled both under the WooCommerce shipping zone and again in the ‘Rates and Services’ section of the PluginHive UPS plugin settings. To resolve this:

1. Go to your WooCommerce dashboard and navigate to the Shipping Zones settings.
2. Check if the UPS shipping method is enabled there.
3. Then, go to the PluginHive UPS plugin settings and open the ‘Rates and Services’ tab.
4. You can either:
– Disable the UPS method under the WooCommerce shipping zone, or
– Turn off the real-time rates for UPS in the ‘Rates and Services’ section of the plugin.

This should remove the duplicate shipping options from your checkout page.

Why is the same shipping service appearing twice on the checkout page, and how can I ensure only one instance is displayed?

The duplicate shipping service is showing because the shipping method has been enabled in two places: once under the Shipping Zone and again in the ‘Rates and Services’ section of the plugin settings. To resolve this issue and display only one instance of the shipping service:

1. Go to WooCommerce > Settings > Shipping > Shipping Zones.
2. Check if the shipping method is enabled under the relevant shipping zone. If so, you can disable it here.
3. Alternatively, go to the Plugin’s Rates and Services section in the plugin settings.
4. If real-time rates are enabled here, you may turn them off instead.
5. Choose only one location (either Shipping Zone or Rates and Services) to keep the shipping method enabled, not both.

This will eliminate the duplicate shipping services from appearing on the checkout page.

Why is the shipping rate at checkout defaulting to the fallback amount instead of updating with shipping info?

The shipping rate may default to the fallback amount if the plugin is unable to fetch real-time rates from the UPS API. To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is the Standard UPS Shipping option missing from the available shipping choices in my webstore, even though it appears on the UPS website?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is the UPS Access Point list empty on the checkout page and how can I make it display?

Please ensure that the UPS Access Point Locator option is enabled under the ‘Rates and Services’ tab in the plugin settings. Additionally, try setting the Location Type to ‘Display all UPS Access Point locations’. If the issue persists, kindly contact [email protected] for further assistance.

Why is the UPS Ground shipping option displaying twice on my checkout page, even after unchecking the ground service in the settings?

The duplicate UPS Ground option appears because the UPS Shipping method has been enabled twice: once in the plugin’s general settings under the Rates and Services section, and again under WooCommerce shipping zones. To resolve this issue, disable the UPS shipping method under the shipping zones OR under plugin settings.

Why is the UPS shipping option not working or visible in the cart popup?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why isn’t the Debug information displaying on the front end (cart or checkout) as it used to?

Please check if Debug Mode is enabled in the plugin settings. If both Debug Mode and Silent Debug Mode are turned on, the debug information will not appear on the cart or checkout page.

Instead, the logs will be recorded and can be viewed by going to WooCommerce > Status > Logs. From there, select the relevant UPS log file to review the details.

Why isn’t UPS showing as a shipping option on my site using the WooCommerce UPS Shipping plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Will the PluginHive UPS plugin ensure that customers select a shipping method and display UPS shipping rates correctly at checkout?

Yes, the plugin displays live UPS shipping rates directly from UPS at the WooCommerce checkout page. This ensures that customers always have to select an available UPS shipping method before completing their purchase, preventing situations where orders are placed without a chosen shipping method.

Will the PluginHive UPS plugin work for creating shipping labels if I am already using the Eniture Unishippers plugin to display live shipping rates at checkout?

Yes, the PluginHive UPS plugin can be used to create UPS shipping labels even if you are using the Eniture Unishippers plugin for displaying live shipping rates on your WooCommerce checkout page. You would use the Eniture plugin to display rates and the PluginHive plugin to generate the correct UPS shipping labels from the order within your WooCommerce admin. Label generation is handled independently, so both plugins can be used together for their respective functionalities.

Will using the drag and drop feature for shipping methods ensure the correct default is selected at checkout?

Yes, the drag and drop function sets the display order for shipping methods, and the option at the top will be selected by default on the checkout page. After adjusting the order, make sure to save the settings and verify the rates on checkout. If the shipping method still defaults incorrectly, further investigation may be required.

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WooCommerce UPS Plugin