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Account Switching & Multi-Account Setup in Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Use and switch between multiple FedEx accounts in Shopify

Questions in this section:

After changing the primary FedEx account in PluginHive, how can I ensure the new account is active and usable?

Once the new FedEx account is added: 1. Verify the account number in the PluginHive FedEx settings page to ensure it is the new account. 2. Test by generating a FedEx shipping label or performing a shipping calculation to confirm the new account is linked properly. 3. If more than one FedEx account exists in the app, remove any non-primary accounts if they are no longer needed to avoid confusion. 4. Contact PluginHive support if any issues arise during label creation or if the new account is not functioning as expected.

After clearing the primary FedEx account, how do I add and configure a new FedEx account in PluginHive?

After the primary FedEx account is removed from the PluginHive app by support, you can add and configure a new FedEx account as follows: 1. Access the PluginHive app dashboard. 2. Go to **App Settings** and select **Account Settings**. 3. Enter the credentials and details of the new FedEx account you wish to connect. 4. Set this account as the primary FedEx account for your store’s shipments. 5. Save the settings to apply the new configuration. 6. Verify that the new FedEx account is active and functioning correctly by testing shipment label generation or rate calculation. This allows you to update your shipping integration with your desired FedEx account effectively.

After PluginHive clears my old FedEx account for primary account switch, what are the next steps to connect my new FedEx account?

Once the PluginHive team clears your previous FedEx account, refresh the Shopify app page related to the FedEx shipping app. Then reconnect your new FedEx account (for example, the Hangukbox account) by adding it through the app interface. After connecting the new account, you can immediately start processing your shipments using the new primary FedEx account.

After removing an incorrect FedEx account and adding the correct one, what should I do to ensure FedEx One Rate shows up for my shipments?

Once the incorrect FedEx account is removed and the correct FedEx account is connected in the PluginHive app: 1. Go to **App Settings -> Account Settings** in the PluginHive app and confirm the new FedEx account is properly authenticated and billing address is added. 2. Enable the FedEx One Rate service in the app settings if not already enabled. 3. Configure your product dimensions and package types (FedEx Express Boxes) as required for One Rate eligibility. 4. Perform a test checkout to verify that FedEx One Rate pricing appears for eligible shipment products. 5. If One Rate still does not appear, review your FedEx account permissions and ensure it supports One Rate pricing. 6. Contact PluginHive support for assistance if issues persist after following these steps.

After support clears the primary FedEx account from my Shopify store, how do I add a new or the same FedEx account as primary in the PluginHive app?

Once the PluginHive support team confirms that the primary FedEx account has been cleared, follow these steps to add a FedEx account as primary: 1. Open your Shopify admin panel and go to the PluginHive FedEx app. 2. Click on the “Settings” or “App Settings” section within the app. 3. Select “Account Settings.” 4. Click “Add Account” or “Add FedEx Account.” 5. Enter the FedEx account credentials you want to set as primary. 6. Save the changes. Your FedEx account will then be configured as the primary account used for shipping within the app.

Can FedEx Ground be made available for both commercial and residential addresses, and can a notification prompt the customer at checkout to specify if the address is home or business?

Yes, FedEx provides two distinct ground services: FedEx Ground for business/commercial addresses and FedEx Home Delivery for residential/home addresses. By default, the system differentiates between these address types to display the appropriate service. However, if you want to display FedEx Ground for both commercial and residential addresses, follow these steps: 1. Open the PluginHive app and go to **Settings**. 2. Under **Additional Services**, disable the **FedEx address classification** option. This stops automatic address type detection. 3. Set the **Default address classification** to **Commercial**. This configuration forces the system to treat all addresses as commercial, making FedEx Ground available on both residential and commercial addresses. If your goal is to simply rename the FedEx Home Delivery service to display as FedEx Ground at checkout, you can do this by: 1. Going to **Settings** in the app. 2. Navigating to **Edit Carrier Services**. 3. Updating the display name for FedEx Home Delivery to FedEx Ground. Note that there is no built-in feature to prompt users at checkout to specify residential or commercial address types, but the above setup allows customization of how ground services are displayed based on your preferences.

Can I add multiple FedEx accounts in the PH Ship Rate and Track for FedEx app?

Yes, the app supports adding multiple FedEx accounts. You first need to install the app on your Shopify store, then add your primary FedEx account. After that, you can add additional FedEx accounts through the app by navigating to **App Settings -> Account Settings**. If you face any difficulties setting up or configuring multiple accounts, the PluginHive support team offers free onboarding calls via Zoom to assist you.

Can I add multiple FedEx accounts in the PH Ship, Rate & Track app, and how do I set them up?

Yes, you can add multiple FedEx accounts in the PH Ship, Rate & Track app. To set up additional accounts, follow these steps: 1. Navigate to the App Menu. 2. Go to Settings > Account Settings. 3. Click on "Add Account." 4. Enter the details of the new FedEx account. 5. Click "Register" to save the account. This allows you to have more than one FedEx account linked to the app.

Can I change the FedEx account information in the app after the initial setup if I want to test using a personal account first and switch later?

Yes, you can change the FedEx account information in the app after the initial setup. To do this, you need to contact support to have the existing FedEx account cleared from your app configuration. Once cleared, you can add a new FedEx account, such as your business account, at any time. If you need assistance with this process, reach out to the support team for help.

Can I make a specific FedEx account the primary account in the PH Ship Rate & Track app, and how can I manage multiple FedEx accounts?

The PH Ship Rate & Track app allows you to connect multiple FedEx accounts; however, switching the primary FedEx account within the app is currently not supported. If you want to change the primary FedEx account, you must first have all existing FedEx accounts removed from the app. After clearing the accounts, you can connect your desired FedEx account, which will then become the primary account by default. To proceed with this, contact the support team so they can clear all your connected FedEx accounts from their end, allowing you to add your preferred account as primary.

Can I manage the primary FedEx account settings myself in PluginHive, or do I need support assistance?

Typically, you can add and manage FedEx accounts in PluginHive within the app settings, but clearing or switching the primary account especially across multiple Shopify stores may require coordination with PluginHive support due to account linking complexities and data security. If you want to: – Add a new FedEx account: You can usually perform this yourself via the app’s account management settings. – Clear or replace an existing primary FedEx account: It is often more secure and reliable to request PluginHive support to perform the clearing and setup actions for you. This prevents conflicts or mismatched account data and ensures smooth label generation without service interruptions. Always confirm the process with PluginHive support for your specific use case.

Can I print actual product price on domestic packing slips and declared value on international packing slips separately using the PluginHive FedEx app?

Currently, it is not possible to have separate values printed for domestic and international packing slips. The app prints the declared value (or lesser between declared value and product price) uniformly on packing slips for all shipments. As a workaround, you can disable packing slips for domestic shipments altogether (setting packing slip copies to zero), but this applies globally to all shipments. The product team is aware of this feature request but no timeline for update is available.

Can I select which FedEx account to use every time I create a shipping label when I have multiple accounts linked? If so, how do I choose the account during label creation?

Yes, you can choose which FedEx account to use during the Single Label generation process. When creating a label, go to the "Generate Label" or "Generate Package" section and ensure “Get Shipping Rates” is checked. Under the displayed shipping rates, the app indicates which account the rates were calculated from. This allows you to verify which FedEx account will be used for generating the label. This enables you to select your preferred account for each label instead of being restricted to a single primary account.

Can I switch my primary FedEx account from Pel-Freez, LLC to Natural State Rabbit in PluginHive, and how can I do this?

Switching the primary FedEx account directly within PluginHive is not supported. However, you can connect multiple FedEx accounts simultaneously. To use the Natural State Rabbit account as the primary, you need to have all FedEx accounts cleared from your PluginHive app first. Once the accounts are cleared, you can reconnect the Natural State Rabbit account, which will then become the primary account by default. If you want to proceed, contact the support team to have them clear all existing FedEx accounts from your app so you can reconnect the desired one.

Can I use a different FedEx account for generating individual shipping labels if multiple accounts are connected?

Yes, when multiple FedEx accounts are connected to the PluginHive app using shipping rules like “Ship To” country conditions, you cannot change the primary account but you can choose which connected account to use at the time of generating shipping labels. The “Generate Label” option allows you to select the preferred FedEx account for each shipment without needing to change the primary account.

Can I use my own FedEx account with the PluginHive app, or do I need to register a new FedEx account during setup?

Yes, you can use your own FedEx account with the PluginHive app. During setup, you need to connect your existing FedEx account by entering your FedEx account number and billing address in the app. You can ignore any message prompting you to register a new FedEx account. If you need assistance with connecting your FedEx account or setting up the app, you can book a support call using the provided appointment link to get guided help. Note that customers located in China might face restrictions on making such calls.

Can I use PluginHive apps to choose between FedEx and GLS shipping carriers for my orders?

No, PluginHive apps currently do not support integration with GLS shipping carrier accounts. The PH Ship Rate and Track for FedEx app only supports FedEx accounts. Therefore, it is not possible to select between FedEx and GLS within the PluginHive apps for shipping. You can only use PluginHive’s FedEx app for FedEx shipments. If you need to use GLS, alternative solutions or apps outside of PluginHive’s current offerings will be required.

Can the payment responsibility for duties and taxes be set differently for multiple accounts in the PluginHive app?

Yes, if you have multiple accounts added in the app, you can assign the Duties Payment Type individually for each account. This means you can configure one account to have the sender pay duties and taxes, while another account can be set for the recipient to pay. This flexibility allows you to manage payment preferences on a per-account basis within the app settings.

Can you directly change the primary FedEx account to a new one without clearing the old account first in PluginHive?

No, PluginHive requires the current primary FedEx account to be cleared (removed) from the app before a new primary FedEx account can be added. This procedure ensures there is only one primary FedEx account associated with your app at a time and prevents conflicts. Clearing the existing account only affects the FedEx account information and does not reset other settings.

Did clearing the primary FedEx account remove both FedEx accounts from the PluginHive app?

No, clearing the primary FedEx account only removes that specific primary account from the app. The additional FedEx accounts remain intact and visible in the app. After clearing the primary account, you need to add a new primary FedEx account manually. Once added, the additional accounts will be accessible alongside the new primary account.

Does clearing the primary FedEx account in the PluginHive app reset or delete other settings configured in the app?

No, clearing the primary FedEx account only removes the FedEx account information, such as the account number, from the app. All other settings and configurations you have made in the PluginHive app remain unchanged and intact. You do not need to worry about losing shipping rules, package settings, or other customizations when clearing the FedEx account.

Does PluginHive provide discounted shipping rates with FedEx through the Ship Rate & Track for FedEx app?

No, PluginHive does not offer discounted FedEx shipping rates directly. The PH Ship Rate & Track for FedEx app allows you to automate your shipping process using your own FedEx account, but any discounts must be obtained through FedEx itself. PluginHive facilitates integration and automation but does not provide or manage discounted FedEx shipping rates.

How can I change the FedEx account associated with my FedEx PH app on my Shopify store (zoyventas.myshopify.com)?

To change the FedEx account linked to your FedEx PH app on your Shopify store, you need to contact the PluginHive support team with the following details: 1. Provide your store URL to confirm the correct domain (e.g., zoyventas.myshopify.com). 2. Specify the current FedEx account number linked to the app. 3. Provide the new FedEx account number you wish to use. 4. Give explicit consent for the support team to clear and update the FedEx account information in your app. After submitting this information, the PluginHive support team will process the change from their backend and notify you once the account update is complete. Keep in mind the process may take some time as the changes are handled manually by the support team.

How can I change the FedEx account associated with my FedEx PH app on my Shopify store?

To change the FedEx account linked to your FedEx PH app on your Shopify store, follow these steps: 1. Contact the PluginHive support team with your store URL (e.g., zoyventas.myshopify.com) to verify the domain. 2. Provide the current FedEx account number linked to the app. 3. Share the new FedEx account number you want to configure. 4. Give explicit consent for PluginHive to clear and update the FedEx account information. After you submit this information, the support team will manually remove the existing FedEx account from your app’s backend and then notify you once the account has been updated. At this point, you can add and start processing shipments with your new FedEx account through the app. The process may take some time since it involves manual intervention by the support staff.

How can I change the FedEx account number in the PluginHive app after resolving an issue with the FedEx representative?

To change the FedEx account number in the PluginHive app, follow these steps: 1. Contact PluginHive support to request clearing the existing Primary FedEx Account number from your app configuration. They will remove the incorrect account number from their end. 2. Once notified that the Primary FedEx Account is cleared, go to the PluginHive app settings in your store admin panel. 3. Navigate to the section where FedEx account information is configured. 4. Enter your new FedEx account number correctly in the configuration fields. 5. Save the settings to ensure the new account number is applied for future shipments and rate calculations. If you encounter any issues during this process, you can reach out to PluginHive support for further assistance.

How can I change the FedEx shipping account number in the PluginHive app?

To change the FedEx shipping account number in the PluginHive app, follow these steps: 1. Confirm that you want to replace the existing FedEx account connected to the app. 2. The current primary FedEx account associated with your app will need to be cleared by the PluginHive support team. You can request this by contacting support and specifying the current and new account numbers. 3. Once the existing account is removed, you can add the new FedEx account number in the app by navigating to **app -> settings -> accounts**. 4. When adding the new account, be sure to provide the required details including the new account number and the corresponding billing address. 5. Alternatively, if you want to use multiple accounts, you can connect additional FedEx accounts under **app -> settings -> additional account** with ship-to country conditions to manage account usage based on destination. 6. If you need further help during the process, contact PluginHive support for assistance.

How can I change the primary account to a different account (e.g., from 206175990 to 204979535) in the PluginHive FedEx app?

To change the primary account in the PluginHive FedEx app, you need to follow these steps: 1. The existing primary account must first be cleared from the app to allow the new account to be set. 2. Since this clearing action cannot be performed directly by the user from the app interface, you need to contact PluginHive support to request the removal of the current primary account. 3. Once the current primary account is cleared by PluginHive support, you will be notified. 4. After receiving confirmation, you can then add or configure the new primary account (in this case, 204979535) within the app settings. 5. If needed, confirm your store URL and app details to ensure proper account linkage. Note: Directly switching the primary account by the end user is not supported; the support team must reset the account linkage on their side first.

How can I change the primary account to a different account in the PluginHive FedEx app after requesting support to clear the existing one?

After requesting PluginHive support to clear the existing primary account, follow these steps to set up your new account: 1. Wait for confirmation from PluginHive support that the existing primary account has been cleared from the app. 2. Once confirmed, open the PluginHive FedEx app settings in your store. 3. Add your new FedEx account credentials (e.g., 204979535) into the app. 4. Verify and confirm your store URL and app details to ensure the new account is correctly linked. 5. Test the app functionality to confirm the new account is active and working properly. If you encounter any issues during this process, contact PluginHive support for further assistance.

How can I change the primary account to a secondary account in the PluginHive app?

To change the primary account associated with the PluginHive app, follow these steps: 1. Contact PluginHive support with your store URL and registered email ID. 2. Request them to remove the existing primary account from the app for your store. 3. Once the existing primary account is cleared, you can register your secondary account as the new primary account within the app. Note: This process requires manual intervention by PluginHive support to clear the current primary account before you can add a new one.

How can I change the primary FedEx account in PluginHive after adding an additional account?

Currently, PluginHive does not allow directly switching the primary FedEx account within the app interface once it is set. To change the primary FedEx account, you need to have the existing primary account cleared from the app. After the primary account is cleared, you can then add your new FedEx account, which will become the primary account by default. To proceed, contact PluginHive support and request them to clear the current primary FedEx account from your store. Once cleared, log in to the app and add your new FedEx account to set it as the primary.

How can I change the primary FedEx account in the PH Ship Rate & Track for FedEx Shopify app if I have two FedEx accounts?

To change the primary FedEx account in the app, the existing primary FedEx account must first be cleared or deleted from the app. After clearing the current primary account, you can add your new desired account as the primary. This action cannot be done by simply switching accounts within the app; it requires removing the old account and setting up the new one. To proceed with clearing the existing account, you need to give permission to the PluginHive support team so they can perform this action from their end. Once cleared, refresh your page and connect your new primary FedEx account to start processing shipments.

How can I change the primary FedEx account in the PluginHive app to a new account while keeping the same settings as the current account?

To change your primary FedEx account to a new one in the PluginHive app and maintain other settings: 1. Note down all your existing settings outside of the FedEx account number section, as these will remain intact. 2. Request to clear the existing primary FedEx account from the app. Clearing only removes the FedEx account info, not any other configured app settings. 3. After the existing FedEx account is cleared, add your new FedEx account to the app. 4. Verify that the new account is listed as the primary FedEx account. 5. Cross-check that all other settings remain unchanged. You may remove any additional or old accounts from the app if no longer needed. This approach ensures your other preferences and configurations are preserved while switching to the new FedEx account number.

How can I change the Primary FedEx account used in the PluginHive app for all orders?

To change the Primary FedEx account in the PluginHive app, follow these steps: 1. Contact PluginHive support and request them to clear the existing Primary FedEx account from the app. This is necessary because there is no user-facing option to change the Primary account manually. 2. Once the Primary account is cleared by support, add the desired FedEx account (in this case, 200356164) as the new Primary account within the app. 3. Confirm with support that the new Primary account has been successfully set. By ensuring the correct FedEx account is configured as Primary, shipping rates and label generation will be consistent for all orders.

How can I change the “Primary” FedEx account to a different one in the PluginHive app when both accounts are already entered?

To change the primary FedEx account in the PluginHive app when you already have multiple accounts added, follow these steps: 1. Contact PluginHive support to clear the current primary FedEx account from your app, as this cannot be done directly from the user interface. Provide them with your store URL and relevant account details. 2. Once the current primary account is cleared by the support team, you can add or select your desired FedEx account as the new primary account. 3. After this change, you can use the new primary account for label generation and other shipping functions within the app. 4. If you face any issues, contact the support team again for assistance. Note: There might be some response delays if the support team is partially available on weekends.

How can I clear the FedEx account on a specific Shopify store and connect a new FedEx account for label generation?

To clear and update the FedEx account on your Shopify store, follow these steps: 1. Contact PluginHive Support to request the clearing of the existing FedEx account linked to your Shopify store (as they may perform the clearing action on their backend). 2. Once the current FedEx account is cleared, log in to your Shopify admin panel for the specific store. 3. Navigate to the PluginHive Shipping or FedEx integration section. 4. Connect or authorize the new FedEx account you want to use exclusively for generating shipping labels. 5. After connecting, verify the integration by opening an unfulfilled order and checking if the new FedEx account appears as an option for label generation. 6. Generate a label to confirm the new account is active and functional. If you encounter issues, reach out to PluginHive Support for assistance.

How can I configure my FedEx account in the PluginHive app after the previously connected account is cleared?

Once the existing FedEx account connected to the PluginHive app is cleared by the support team, you can configure your new FedEx account with discounted rates by following these steps: 1. Log into your Shopify store and open the PluginHive FedEx Ship, Rate & Track app. 2. Navigate to **App Settings**. 3. Select **Account Settings**. 4. Enter the new FedEx account credentials that offer the discounted rates. 5. Save the configuration to activate the new account for shipping rate calculations and order processing. If you need further help configuring the new account, you can schedule a Zoom call with the support team for real-time assistance.

How can I confirm which FedEx account is currently active or primary in PluginHive?

To identify the active FedEx account used by PluginHive for shipment rates and processing: 1. Navigate to the FedEx carrier settings or account management section within the PluginHive app. 2. Review the list of connected FedEx accounts and note which accounts are present. 3. If multiple accounts are listed without an option to select the primary, the most recently added or only remaining account is used as the active one by the system. 4. For exact confirmation or if accounts appear inconsistent, contact PluginHive support to verify which account is currently active in your store environment. Support can also provide assistance in removing inactive accounts and setting the correct account as the default for your shipments.

How can I connect an additional FedEx account in the PluginHive app, and what if I want to change the main FedEx account number?

To connect an additional FedEx account, navigate to the PluginHive app, then go to **Settings > Additional Account**. Here you can add another FedEx account without affecting the main account. If you want to replace the main FedEx account with a new one, this action requires PluginHive’s team to clear the existing main account from their end. You need to confirm your request to have the main FedEx account removed so that you can set up the new account as the main account.

How can I connect my FedEx account details to a new Shopify store using PluginHive?

To connect your FedEx account details to a new Shopify store using PluginHive, follow these steps: 1. Provide your FedEx account number that you want to use for the integration. 2. The support team can retrieve and verify your existing FedEx account details from the previous store linked to the account number. This includes your FedEx account number, company name, address, and email registered with FedEx. 3. Once the account details are confirmed, you can proceed with the setup on your new Shopify store. 4. If you prefer guided assistance, you can schedule a call with PluginHive support using their appointment link to help you configure and connect your FedEx account seamlessly. 5. During the call, the support team will help ensure your FedEx shipping settings are correctly configured within PluginHive for your new store.

How can I delete a primary FedEx account from the PH Ship Rate & Track app when I have added it twice and want to keep the correct additional account?

Currently, there is no direct option in the app to delete or replace the primary FedEx account yourself. The recommended process is: 1. Uninstall and reinstall the PH Ship Rate & Track app. 2. Inform the support team that you have reinstalled the app and request them to clear the existing FedEx account data from their end. 3. Once the support team confirms the data is cleared, you can add the correct FedEx account as the new primary account. This process ensures that incorrect account details are removed and replaced properly.

How can I delete one of my FedEx accounts and set another account as the primary account in the PluginHive app?

To delete an existing FedEx account and make another account the primary one in the PluginHive app, follow these steps: 1. Request support from PluginHive to clear the current primary FedEx account from the app. This involves confirming that you want the existing primary account removed. 2. Once you provide confirmation, the support team will clear the current primary FedEx account from your app. 3. After you receive confirmation that the primary account has been cleared, log in to the app and add the new FedEx account you want to set as primary. 4. Upon adding the new account, it will become the primary FedEx account used by the app. If you need further help, you can contact PluginHive support for assistance during or after this process.

How can I delete one of the FedEx accounts inside the PluginHive app and set another account as primary?

To delete a FedEx account and set another as primary in the PluginHive app, follow these steps: 1. Confirm which FedEx account number you want to remove and which one you want to set as primary. 2. Request PluginHive support to clear/remove the current primary FedEx account from your app. This action will only clear the primary account but not delete all accounts. 3. Once the primary account is cleared, add your desired new FedEx account as the primary account through the app interface. 4. After adding the new primary account, the other FedEx account(s) will be visible in the app as additional accounts. If you need assistance with clearing the primary account, contact PluginHive support with your store details and FedEx account numbers for removal.

How can I delete the primary FedEx account linked to PluginHive?

Deleting the primary FedEx account cannot be done directly from your dashboard; it must be cleared from PluginHive’s end. To do this: 1. Confirm that you want to remove the primary FedEx account by notifying PluginHive support. 2. After confirmation, PluginHive will clear the primary FedEx account from their backend. 3. Once cleared, refresh your PluginHive page to verify the removal. 4. You can then reconnect a new FedEx account if needed. If you require assistance during this process, please reach out to PluginHive support.

How can I disconnect or log out of the primary FedEx account in the PluginHive app so I can connect a different account?

Currently, the PluginHive FedEx app does not provide a direct option within the app interface to log out or switch the primary FedEx account on your own. To change the connected FedEx account, you need to contact PluginHive support and request them to clear the existing FedEx account from your app. Once the existing account is cleared by the support team, you will be able to add the new FedEx account in the app. After support confirms your account has been cleared, follow these steps: 1. Open the PluginHive FedEx app within your Shopify store. 2. Navigate to the account settings section. 3. Add the new FedEx account credentials to connect it as your primary account. If you encounter any issues during or after this process, reach out to the support team for further assistance.

How can I ensure seamless label printing with multiple Zebra printers using the app?

To enable smoother printing across several Zebra printers: 1. Install and use Zebra Browser Print to allow the app to communicate correctly via ZPL commands. 2. Configure each printer with unique and easily distinguishable names within your operating system’s printer settings. 3. Set the default printer according to the label type or task you are performing before launching the print job. 4. Use the app’s **ZPLII** image type setting under Document/Label settings for direct printer communication. 5. Verify all printer drivers and Zebra Browser Print software are up to date and compatible with your devices. 6. Keep thermal transfer and direct thermal settings consistent between the printer configuration and the label specifications to avoid scaling or print quality issues. 7. When multiple printers are connected, switching the default printer in the OS is currently the only reliable method to control output printer selection from the app. Note: If ongoing issues occur with printer selection or label scaling, direct support sessions (e.g., screen sharing or remote assistance) may be required to diagnose system-specific configurations or conflicts.

How can I ensure the PluginHive app selects the correct packaging and weight details to match FedEx Ship Manager rates?

To ensure rate accuracy by matching package details between PluginHive and FedEx Ship Manager: 1. Do not rely on default packaging selections in the PluginHive app; manually specify your package type if using custom packaging. 2. Input exact package dimensions (length, width, height) and weight in the app fields instead of using default box sizes. 3. Verify that the “Ship From” and “Ship To” addresses in the app match those on FedEx Ship Manager exactly. 4. Recreate the shipment on fedex.com using the same package details and packaging choices to confirm expected rates. 5. If the app’s auto-selection overrides your inputs, contact PluginHive support to adjust default packaging settings or for assistance creating custom packaging profiles. This ensures the app calculates rates using the same parameters as FedEx Ship Manager, minimizing discrepancies.

How can I find the FedEx account number used in the PluginHive PH Ship Rate & Track app, and does the app use my own FedEx account or a different one?

The PluginHive PH Ship Rate & Track app uses the FedEx account number you connect to it. To verify or find your connected FedEx account number: 1. Log in to your FedEx account on the official FedEx website at fedex.com. 2. Navigate to **My Profile > Account Management**. 3. Your FedEx account number should be displayed there. 4. In the app, the connected FedEx account number is the one currently used for shipping and tracking; for example, in your case, it is **285667798**. If you need to change or verify this account, you can confirm it on FedEx and update your app settings accordingly.

How can I fix issues with my FedEx account by re-adding the same account as primary in the PluginHive app?

If you encounter issues adding your FedEx account as primary, you can request support to clear the current primary account from the app. After they clear it, you can add the same FedEx account back as the primary. To do this: 1. Contact PluginHive support to clear the primary account linked to your store. 2. Once confirmed cleared, open the PluginHive app in your Shopify store. 3. Navigate to App Settings -> Account Settings. 4. Add your FedEx account again as the primary account. This process helps resolve account-related issues when re-adding your account as primary.

How can I make a different FedEx account the primary account in PluginHive if I have multiple accounts connected?

PluginHive currently allows connection of multiple FedEx accounts, but there is no direct user interface option to set one account as the primary within the app. To update or change the primary FedEx account used for shipments: 1. Contact PluginHive support to request changing or clearing the existing FedEx accounts associated with your store. 2. After clearing the unwanted accounts, add the new FedEx account you want to use as primary through the PluginHive app’s carrier settings. 3. If adding a new account causes the add account page to go blank or fail, report this issue immediately so the technical team can investigate and fix the problem. 4. Once the new account is successfully added, PluginHive will use it as the primary FedEx account for shipment processing and rate calculations. Support intervention is generally needed to manage multiple FedEx accounts and assign which one is active or primary in PluginHive.

How can I make a different FedEx account the primary account in the PH Ship Rate & Track app when the UI does not provide that option?

To make a different FedEx account the primary account in the PH Ship Rate & Track app, you must first clear the existing primary FedEx account from the app as it does not allow multiple active primary accounts simultaneously. Follow these steps: 1. Confirm with the PluginHive support team which existing FedEx account is currently set as primary. 2. Request them to clear or remove the existing primary FedEx account linked to your store in the app. 3. Once PluginHive confirms that the previous FedEx account has been successfully cleared, you can add your new FedEx account as the primary account in the app. This process ensures that only one FedEx account is active as primary for rate calculation and shipment processing within the app.

How can I manage multiple FedEx accounts in PluginHive for different shipping services without encountering label generation errors?

To effectively manage multiple FedEx accounts in PluginHive for different shipping services (e.g., FedEx Regional Economy under one account and others under a different account), follow these steps: 1. Add each FedEx account individually in the PluginHive app settings with accurate account numbers and credentials. 2. For every order, ensure the correct FedEx account is selected that corresponds to the shipping service or pricing intended. 3. Use the PluginHive Multi Carrier Shipping Label app if you require automatic selection or usage of multiple FedEx accounts for international shipping with Estimated Transit Days (ETD). The standard PluginHive app limits Letterhead and Signature uploads to the primary account only. 4. Configure automation rules in the Multi Carrier app to determine which FedEx account should be used for label generation based on services or cost preferences. 5. Verify correct setup by generating labels for sample orders assigned to each FedEx account. 6. Monitor for errors related to image retrieval or account mismatches and adjust settings accordingly. 7. If issues persist, provide PluginHive support collaborator access for deeper troubleshooting.

How can I remove a FedEx account and set another account as the primary in the PluginHive app?

To remove a FedEx account and set a different one as primary in the PluginHive app, follow these steps: 1. Contact PluginHive support or your account manager requesting the removal of the existing primary FedEx account from the app. 2. Once support confirms the removal, add the new FedEx account you want to set as primary through the app’s account settings or via the support team. 3. Confirm with support that the new account has been successfully linked and set as the primary account to ensure correct configuration. This process ensures that only the desired FedEx account is active as primary for shipping purposes.

How can I remove a FedEx account or make another FedEx account primary in the Shopify FedEx app?

The Shopify FedEx app allows you to connect multiple FedEx accounts; however, it does not support switching the primary account directly on your end. To change the primary account, you need to request the PluginHive support team to clear all your FedEx accounts from the app. Once cleared, you can add your preferred FedEx account as the new primary account. After the accounts are cleared by the support team, you can configure the new primary FedEx account by navigating to **App Settings -> Account Settings** within the app.

How can I remove an existing primary FedEx account from the PluginHive app to add a new one?

To remove an existing primary FedEx account from the PluginHive app and add a new one, follow these steps: 1. Request the support team to clear the primary FedEx account linked to your app. Note that removing the primary account will clear all FedEx accounts connected. 2. Once support confirms the accounts have been cleared, log in to the PluginHive app. 3. Navigate to **App Settings** > **Account Settings**. 4. Configure your new FedEx account as the primary account by entering its credentials and saving the settings. 5. If there are any additional FedEx accounts listed, you can delete them directly within the app interface. 6. Confirm the new account is set up properly and test the integration. This process ensures that the previous accounts are fully removed, and you can seamlessly associate the new FedEx account as primary in the app.

How can I remove my FedEx account and add a new owner's FedEx account in the Shopify PluginHive app without disrupting live FedEx shipping rates on the storefront?

To replace your FedEx account with the new owner’s account in the PluginHive app while minimizing disruption to live shipping rates, follow these steps: 1. Contact PluginHive support to request clearing your existing FedEx account from the app. This is necessary so the new account can be added. 2. Confirm your approval to proceed with clearing the current FedEx account. The clearing process may take some time and will temporarily stop FedEx live rates from appearing at checkout. 3. After support clears the account, the new owner should add their FedEx account credentials directly in the app. 4. Once the new FedEx account is added, live FedEx rates will resume displaying at checkout. Note: Other shipping settings will remain intact during this process. It is advisable to schedule this change during a low-traffic downtime period to minimize customer impact.

How can I remove or disconnect my current FedEx account from the PH Ship Rate & Track for FedEx app on Shopify?

Currently, there is no option within the app dashboard on Shopify to remove, disconnect, or delete the primary FedEx account yourself. To remove your existing FedEx account from the app, you must contact PluginHive support and request them to clear the FedEx account from their end. Once the primary FedEx account is removed, you will be able to add and set up a new FedEx account as your primary account in the app.

How can I remove the Lockstep Supply shipping account and make the DT Header account the primary shipping account in PluginHive Ship?

Switching the primary shipping account directly within the PluginHive Ship app is not possible. However, to achieve this: 1. Request PluginHive support to clear the existing primary FedEx account (in this case, the Lockstep Supply account). 2. Once the primary account is cleared by support, you can manually add your new FedEx account (DT Header) in the App Settings as the primary shipping account. 3. Contact PluginHive support to initiate clearing the existing account, then add your desired account via the app settings once notified.

How can I remove the main FedEx account from PluginHive and set a different FedEx account as the primary account?

To remove the main FedEx account and configure a different account as the primary in PluginHive, follow these steps: 1. Contact PluginHive support to request the removal of the current primary FedEx account, as this action cannot be done from your end. Provide the account number you wish to remove and the new account number you want to set as primary. 2. Once the support team confirms the removal, navigate to the PluginHive app. 3. Go to **App Settings** -> **Account Settings**. 4. Re-configure your FedEx Account by adding the new primary FedEx account details. 5. Save the settings and confirm that the new account is active and set as primary for your shipping needs. If you encounter any issues or have further questions, reach out to the support team for assistance.

How can I replace my old FedEx account with a new one and set the new account as the primary account in the PluginHive app?

To replace your old FedEx account and set a new one as the primary account in the app, follow these steps: 1. Request the PluginHive support team to clear the old FedEx account from the app. They can perform this action on their end once you give permission. 2. After the old account is cleared, you need to add your new FedEx account details manually in the app. 3. When adding the new account, provide all the required billing details such as Account Name, Account Number, First Name, Last Name, Company Name, Phone Number, Email, Street, City, Zip Code, and Country. 4. Once the new account is added, it will automatically be set as the primary FedEx account in the app. If you face any issues during this process, contact support with your new account information for assistance.

How can I replace my primary FedEx account with a secondary FedEx account in PluginHive if the primary has incorrect information?

Currently, PluginHive allows you to connect multiple FedEx accounts, but it does not support switching the primary FedEx account directly. To replace your primary account with a different one, you need to: 1. Request the support team to clear all the FedEx accounts linked to your PluginHive app. 2. Once all accounts are cleared, reconnect the FedEx account you want to set as primary (in your case, the secondary account with the correct information). 3. This process effectively sets your desired account as the primary FedEx account in the system. If you want to proceed, contact the PluginHive support team to have all FedEx accounts cleared from your app. After that, you can connect the preferred FedEx account freshly as the primary.

How can I resolve label generation failures due to FedEx account settings after switching to a new FedEx account in PluginHive?

If labels fail to generate after adding a new FedEx account, the issue is often due to ETD settings not being applied correctly for the new account. To fix this: 1. Confirm that the previous FedEx primary account is removed from the PluginHive app. 2. Add your new FedEx account as the primary account in the app. 3. Verify and adjust the ETD settings to ensure they are properly associated with the new account. 4. If problems continue, share the order number for which the label fails and provide collaborator access to your store, so the PluginHive support team can check settings and generate the label on your behalf. By performing these steps, you ensure that the app uses the correct shipping profile and settings linked to your new FedEx account, enabling successful label creation.

How can I resolve the "Authentication Failed" error when generating FedEx labels in the PluginHive app?

To resolve the "Authentication Failed" error for FedEx labels in the PluginHive app, follow these steps: 1. The issue occurs because the current FedEx account authentication details are invalid or outdated. 2. You need to reconnect your FedEx account in the PluginHive app using FedEx’s new registration process. 3. The new registration requires you to enter your FedEx Account Number and the Billing Address registered with FedEx. 4. This process will generate a fresh set of Authentication Keys and a Meter Number, which are necessary for the app to authorize label generation. 5. Before adding the account again, you must clear the existing FedEx Primary Account settings in the app to avoid conflicts. This step can be done by the PluginHive support team if you provide permission. 6. After clearing, add your FedEx account afresh with the correct credentials. 7. Post successful re-connection, you should be able to generate FedEx labels without the authentication error.

How can I resolve the "Inactive customer account" error on my FedEx account in PluginHive?

The "Inactive customer account" error typically occurs because your FedEx account has been locked due to inactivity or inactive credit privileges. To resolve this issue, follow these steps: 1. Contact your FedEx sales manager or FedEx support team directly. 2. Inquire about the status of your account, specifically regarding inactivity or credit privileges. 3. Request them to reactivate your account or update your credit status if necessary. 4. After your FedEx account is reactivated or updated, try connecting it again with PluginHive. If the problem persists after confirming your FedEx account status is active, reach out to PluginHive support for further assistance.

How can I set a specific FedEx account as the primary account across multiple Shopify stores using PluginHive?

To set a particular FedEx account as the primary account across multiple Shopify stores in PluginHive, follow these steps: 1. Identify the FedEx account number you want to set as primary (e.g., account 603796888 for "CONTAINER CENTER"). 2. For each Shopify store where the change is needed, remove or clear any existing FedEx primary accounts configured in the PluginHive app. This step ensures no conflicting account remains. 3. Add the desired FedEx account (603796888) in the PluginHive app for each store and set it as the primary account. This can sometimes be done by your PluginHive support team if you do not have direct access to clear previous accounts. 4. Once the primary account is set, verify within each Shopify store’s PluginHive app settings that only the chosen account is active and linked for label generation and shipping services. 5. Test by generating shipping labels to confirm the correct FedEx account is applied. If you face challenges clearing existing primary accounts or setting the new one, contact PluginHive support to assist with clearing and linking the account on your stores securely.

How can I set a specific FedEx account as the primary account for label production in PluginHive?

To set a specific FedEx account as the primary account in PluginHive, you must note that only one FedEx account can be designated as primary at a time. If you want to change the primary account, you will need to: 1. Clear all existing FedEx accounts currently connected in the app. 2. Reconnect the desired FedEx account first, which will automatically be set as the primary account. Currently, it is not possible to have multiple primary FedEx accounts simultaneously. If you need assistance with clearing and reconnecting accounts, support can guide you through this process.

How can I set another FedEx account as the primary account in PluginHive by replacing the existing one?

To set another FedEx account as the primary account, the current primary FedEx account needs to be cleared from the app first. This cannot be done directly by the user through the interface. Instead, you need to provide permission to the PluginHive support team to clear the existing primary account on your behalf. Once permission is granted, the support team will clear the primary FedEx account from their end and notify you when it is done. After this step, you can add a new FedEx account and set it as the primary.

How can I set destination countries for each FedEx account in the PluginHive app when using multiple accounts?

To assign destination countries to each FedEx account when adding a secondary account in the PluginHive app, follow these steps: 1. Add the additional FedEx account through the app’s integration interface. 2. During the integration process, you will be prompted to specify the countries that should use this additional account for shipping rates. 3. Select the destination countries that you want to link to the secondary account. 4. Complete the setup, and the app will automatically use the appropriate FedEx account’s rates based on the shipping destination during checkout. If you need further assistance or clarification while setting this up, you can reach out to PluginHive support.

How can I set my second FedEx account as the primary and default account in PluginHive?

Currently, PluginHive uses the account credentials and service settings configured in the App under Settings -> Rates Settings to determine available shipping services. While you can enable and display services per account, there is no direct option mentioned to switch a second account as the primary/default within the same app instance. Label generation will allow you to select services from the linked accounts individually. For detailed account switching or configuring multiple accounts, please refer to PluginHive documentation or contact support for your specific setup needs.

How can I switch my primary FedEx account to a newly added FedEx account in PluginHive?

To switch your primary FedEx account to a newly added account in PluginHive, follow these steps: 1. Confirm that you want to make the new FedEx account your primary account. 2. Clear the existing primary FedEx account from the app settings to allow the new account to be set as primary. 3. Add the new FedEx account again if necessary by navigating to App > Settings > Account Settings > Configure. 4. Once added, the new account will be recognized as the primary FedEx account. If you face any difficulties or need further assistance during this process, you can reach out to support for help.

How can I switch the FedEx account connected in the PluginHive app to a different, correct account?

To switch the FedEx account connected in the PluginHive app to a different account, follow these steps: 1. Request PluginHive support to clear the currently connected FedEx account from the app. This step is performed by the PluginHive team on your behalf. 2. Once the existing account is cleared, go to the app settings in your Shopify store under **App Settings -> Account Settings**. 3. Connect and configure the correct FedEx account (the active account you want to use). 4. Add the appropriate billing address associated with the new FedEx account in the app. 5. After this setup, FedEx One Rate and other services should be available for the new account. If you encounter issues during or after this process, reach out to PluginHive support for further assistance.

How can I switch the FedEx account in the PluginHive app to use a different FedEx account as the primary account?

To switch the FedEx account used as the primary account in the PluginHive app, follow these steps: 1. Confirm your use case for having multiple FedEx accounts in the app and whether there is any specific criteria for using them. This helps determine the best approach. 2. If you intend to replace the current primary FedEx account, the PluginHive support team can clear the existing primary account from their end. 3. After they clear the current FedEx account, you will be able to add your preferred FedEx account and set it as the new primary account in the app. 4. For this process, you need to reinstall the PluginHive FedEx Ship Rate & Track app if you have uninstalled it. 5. Once the app is reinstalled, inform the support team so they can proceed with clearing the existing FedEx account from their side. 6. After clearing, connect your preferred FedEx account by logging into the app and adding it as the primary account. If you face any difficulties or need assistance, you can also schedule a call with the PluginHive support team through their appointment booking link.

How can I temporarily disable my PluginHive Multicarrier Shipping Label app subscription and reactivate it later when transitioning to a new FedEx account?

PluginHive does not offer a pause or temporary disable option for subscriptions. To effectively disable your subscription during the transition period: 1. Uninstall the PluginHive Multicarrier Shipping Label app from your Shopify store. This will automatically cancel your current subscription. 2. When you are ready to resume using the app (for example, after updating your FedEx account), reinstall the app from the Shopify App Store. 3. After reinstalling, contact PluginHive support to request an additional 14-day free trial if needed, and they can assist you with the setup via a Zoom call to ensure a smooth transition with your new FedEx account.

How can I update my FedEx account number in the PluginHive app when a new account is added but the old one remains primary?

To update your FedEx account number, you need to reconnect the new FedEx account in the app. Since the PluginHive app does not currently support switching the primary FedEx account directly within the interface, the process requires the PluginHive support team to clear the existing FedEx accounts from your store. After clearing, you can reconnect the new FedEx account which will then be set as the primary account. You can also select a preferred FedEx account while generating shipping labels if multiple accounts are connected but cannot set a different primary account yourself.

How can I update my FedEx account on multiple stores using the PluginHive app?

If you want to update a FedEx account on multiple Shopify stores connected via the PluginHive app, you need to request PluginHive support to clear the old FedEx account(s) on all relevant stores. After clearance, you can reconnect the new FedEx account on each store, which will then become the primary account for shipments. For example, if managing “Lawless Labs” and “Freedom Research” stores, you should specify to support that the old accounts be removed and the new account connected on both stores.

How can I update outdated FedEx account information (Meter Number, Key, Password) in the PluginHive app when the options are greyed out?

If the FedEx account details in the PluginHive app are outdated and fields like Meter Number, Key, and Password are greyed out, it means the existing primary account registration is locked in the app. To update these details, you need to have the Primary Account registration cleared from PluginHive’s side. Once cleared: 1. Contact PluginHive support and request them to clear the Primary FedEx Account registration associated with your app. 2. After confirmation that the account has been cleared, log in to your Shopify store, open the PluginHive app, and go to the FedEx settings. 3. Manually add the new FedEx account by entering your updated Account Number and Billing Address. 4. Enter the correct Meter Number, Key, and Password as required to connect the new account. This process ensures that you can replace the previous credentials with your updated FedEx account information without reinstalling the app.

How can I update the FedEx account in the PluginHive app after the store ownership has changed?

To update the FedEx account in the PluginHive app when the store ownership changes, follow these steps: 1. Request the existing FedEx account to be cleared from the app by contacting PluginHive support with your store details. 2. Once the existing FedEx account is cleared by the support team, you will be able to add your new FedEx account credentials in the app. 3. After adding the new account, test the integration to ensure that it is working properly for processing shipments. If you encounter any issues during this process, reach out to support for assistance.

How can I verify if the correct FedEx account is connected and active as the primary account in the PluginHive app?

To verify the correct FedEx account is connected and set as primary, you should: 1. Check the account details in the PluginHive app settings to confirm the FedEx account number displayed matches your intended primary account. 2. Confirm with PluginHive support that the account currently linked and active is the correct one. 3. Perform test shipments or check shipping rate calculations to ensure the integration is functioning properly with the correct account. If any discrepancy is found, contact PluginHive support immediately to rectify the account connection.

How can PluginHive support assist me in switching FedEx primary accounts for my Shopify stores?

PluginHive support can assist with switching FedEx primary accounts on your Shopify stores by: 1. Clearing existing FedEx account configurations that are currently set as primary in your stores. 2. Adding and linking the new FedEx account you want to use as primary (providing them the account details such as account number, customer name, company name, contact info, and address). 3. Confirming that the desired FedEx account is properly set as primary and active within the PluginHive app on each specified Shopify store. 4. Communicating completion and advising you to verify the settings and test label generation. To proceed, provide PluginHive support your Shopify store URLs and the FedEx account details you want to activate, and request them to perform the account clearing and setup for you.

How can PluginHive support be involved to resolve complex FedEx label generation issues involving multiple accounts and image retrieval errors?

To enable PluginHive support to assist effectively with FedEx label generation issues involving multiple accounts and image retrieval errors: 1. Grant collaborator access to your Shopify store to the email provided by PluginHive support (typically [email protected] or as requested). 2. Share details of the affected orders, including order numbers, corresponding FedEx account numbers, and error messages received. 3. Confirm if any recent setting changes were applied related to FedEx accounts or branding material like letterheads and signatures. 4. Provide screenshots or logs demonstrating the error if requested. 5. Allow support to attempt label generation on your behalf to replicate and diagnose the issue more effectively. 6. Follow the recommendations from support after their investigation or respond promptly to any additional information they request.

How do I add multiple FedEx accounts within the PluginHive PH Ship Rate and Track for FedEx app?

To add multiple FedEx accounts in the app, follow these steps: 1. Install the PH Ship Rate and Track for FedEx app on your Shopify store. 2. Add your primary FedEx account during initial setup in the app. 3. For additional accounts, go to **App Settings -> Account Settings** within the app. 4. Add the secondary or other FedEx accounts here as needed. Note: If you need assistance, you can schedule a support call with PluginHive's team for a screen-sharing session to help with configuration.

How do I add or switch the primary FedEx account in the PluginHive app to ensure label generation works properly?

To add or switch the primary FedEx account for correct label generation in PluginHive: 1. Remove or clear the existing primary FedEx account, especially if it was connected manually or is causing authentication errors during label creation. 2. Connect the FedEx account again through the PluginHive registration process to create valid authentication credentials. 3. Confirm that the newly connected FedEx account is set as the primary account within the PluginHive app dashboard. 4. Enable any additional FedEx shipping services required (e.g., FedEx Ground Economy, Saturday Delivery). 5. Add any required tax identifiers to the account settings if applicable. 6. Test label generation on a new order to verify that authentication failures no longer occur and labels are generated successfully. 7. Contact PluginHive support if you encounter difficulties in clearing old accounts or setting the new primary, so they can assist or perform the changes on your behalf.

How do I delete a shipping account or change the primary FedEx account in PluginHive?

Currently, PluginHive does not support switching the primary FedEx account directly. However, if you want to change the primary account, you can remove all connected FedEx accounts from the app and then add your preferred FedEx account as the primary. To proceed: 1. Confirm which FedEx account(s) you want to remove. 2. Request removal of all FedEx accounts from your PluginHive app. 3. After all accounts are cleared, add your preferred FedEx account; this will automatically become the primary account. If you need assistance with removing accounts or re-adding your preferred FedEx account, contact PluginHive support.

How do I delete duplicate FedEx account settings in PluginHive?

To delete a duplicate FedEx account, follow these steps: 1. Go to the app’s main menu and navigate to **Settings**. 2. Locate and click on the additional FedEx account you wish to remove. 3. Use the **Delete** option available to remove the duplicate FedEx account. 4. Confirm deletion if prompted. This will remove the extra FedEx accounts without affecting your primary account.

How do I get confirmation that the primary FedEx account has been cleared in PluginHive so I can add a new one?

Once you have granted permission to the PluginHive support team to clear the existing primary FedEx account, the team will process the request and notify you when the account details have been cleared. You will receive direct confirmation from the support team indicating that the primary account has been successfully cleared, after which you can proceed to add a new FedEx account and set it as primary. It is advisable to wait for this official confirmation before attempting to add a new primary account to ensure the previous account has been properly removed.

How do I log in to an existing FedEx account?

To log in to your existing FedEx account, visit the official FedEx secure login page at https://www.fedex.com/secure-login/#/credentials. Enter your registered credentials on this page to access your account.

How do I remove an additional FedEx or third-party account from the PluginHive app after switching the main account?

To remove an additional account in the PluginHive app after making another account your main shipping account, perform the following steps: 1. Open the PluginHive app and go to **Settings > Additional Account**. 2. Locate the additional account you want to remove (e.g., the third-party Periship account if it is no longer needed as an additional account). 3. Click on the account entry and select **Delete** to remove it from the app. This cleanup step helps keep your account list organized and avoids confusion between multiple FedEx or third-party accounts connected to the app.

How do I reset or update my PluginHive app configuration after renewing my FedEx account?

If you have updated your FedEx Account Number after renewal, you need to re-register the FedEx account within the PluginHive app on your website. This involves entering the new FedEx account credentials and completing the registration process again to ensure the app syncs correctly with your renewed account. However, if the changes you made are related only to payment or billing details on FedEx and not the account number itself, no reset or re-registration is necessary. The PluginHive app will automatically reflect those updates in new transactions without any manual intervention.

How do I verify that the FedEx primary account is correctly set after PluginHive support updates it on my stores?

To verify the FedEx primary account configuration after an update: 1. Log in to your Shopify store admin and open the PluginHive shipping app. 2. Navigate to Settings or Rates Settings where FedEx account details are displayed. 3. Confirm that only the intended FedEx account number (e.g., 603796888) is shown and marked as primary or active in the app settings. 4. Attempt to generate a shipping label for a test order. 5. During label generation, confirm that the available FedEx services and rates correspond to the newly configured primary account. 6. If the label shows the correct account service options and rates, the setup is successful. 7. If discrepancies are found, contact PluginHive support to double-check the configuration.

How long does it take to resolve FedEx label generation issues after clearing and reconnecting the FedEx account in the PluginHive app?

The exact time varies depending on how quickly the FedEx account information is cleared and reconnected. After contacting PluginHive support to clear your existing FedEx Primary Account, you need to manually re-add your FedEx account details (Account Number and Billing Address) in the app. Once reconnected, you should be able to generate labels immediately. If you have raised pickup requests, note that: – Pickup requests made before 1 PM with a Pickup Start Time set at 2 PM are scheduled for same-day pickup. – Requests after 1 PM are scheduled for the next working day. Overall, label generation and shipping can resume as soon as the account is reconnected and verified.

How should I provide permission to PluginHive support to clear my FedEx account from the app for switching the primary account?

To provide permission, you need to confirm your request by replying directly to the PluginHive support email or communication thread, stating clearly you want your current FedEx account cleared so that you can connect a new primary account. PluginHive will then perform the account clearing action from their side. If further access is required, you may need to provide collaborator access to your Shopify store by approving the request sent by PluginHive via email. Once permission and access are granted, they will proceed and notify you when the old account is cleared.

How should multiple FedEx accounts be managed in PluginHive for generating shipping labels without errors?

When managing multiple FedEx accounts in PluginHive, especially when using different accounts for distinct shipping services (e.g., FedEx Regional Economy), follow these best practices: 1. Add each FedEx account separately in the PluginHive app settings with accurate account numbers and credentials. 2. For each order, ensure that the appropriate FedEx account number that corresponds to the shipping method or pricing is selected for label generation. 3. Use the "Auto Generate" setting if available, which allows the system to select the correct account automatically when multiple accounts are configured. 4. Verify and test label generation for sample orders assigned to each FedEx account to confirm proper configuration. 5. Monitor label generation errors carefully to identify if they correlate with specific accounts and adjust settings accordingly. 6. Inform PluginHive support about the multiple account setup and provide access if further troubleshooting is needed.

If I add a new FedEx account to the PH Ship Rate & Track for FedEx app, how do I make the new account the primary and delete the previous primary account?

You cannot designate a new FedEx account as primary or delete the existing primary account directly through the app dashboard. The process is managed by PluginHive support. To switch primary accounts: 1. Contact PluginHive support to remove or clear the current primary FedEx account from their system. 2. After removal, you can add the new FedEx account in the app and it will automatically become the primary account. Make sure to confirm with PluginHive support before proceeding, and provide them with your account details to expedite the process.

If I have two FedEx accounts added in the PluginHive app, how do I choose which one will be used to display shipping rates? Can I switch between them manually?

When using two FedEx accounts in the PluginHive app, each account is linked to specific destination countries. The app allows you to assign destination countries to the secondary account, and for those countries, rates from the secondary account will be shown. For all other countries, the primary account’s rates will appear. For example, if the secondary account is set for France, the US, and surrounding countries, rates for shipments to those countries will come from the secondary account. It is not possible to manually switch between accounts for a given shipment at checkout; the account used is automatically determined based on the destination country.

If we have provided the declared value and enabled third-party insurance in the app but FedEx still denies the additional claim amount for lost packages, what guarantee does the app provider offer?

The insurance and claim process is strictly handled by the carrier (FedEx). The app facilitates passing the declared value and insurance settings to FedEx but does not provide any insurance claim guarantees. To maximize claim approval chances, contact your FedEx Account Representative to confirm the exact information and documentation FedEx requires when generating labels via their API. Once you have this confirmation, you can set up the app accordingly to ensure all necessary data is passed correctly. The app provider supports setup assistance but does not assume responsibility for claim outcomes.

Is it possible to add more than one FedEx account in the PH Ship Rate & Track for FedEx app?

Yes, you can add multiple FedEx accounts in the app. To do this, navigate to the app, then go to **Settings > Account Settings > Add Account**. From there, you can enter and save additional FedEx account details as needed.

Is it possible to associate multiple carriers so that during the "pick up request" we can choose who will deliver our packages?

Currently, PluginHive’s shipping apps are designed to work with individual carriers supported by each specific app. For example, the PH Ship Rate and Track for FedEx app works exclusively with FedEx accounts. There is no built-in functionality to simultaneously associate multiple different carriers (such as FedEx and GLS) within a single app or pick between them during the pick-up request. You would need to use separate solutions or apps for different carriers if supported, but choosing between multiple carriers in one app is not available at this time.

Is it possible to delete the primary FedEx account from the PluginHive app and add a new one as primary?

Yes, it is possible to change the primary FedEx account in the PluginHive app. However, you cannot directly delete the primary account yourself within the app. You need to contact support to have them clear the existing primary account from their end. Once they clear it, you can add a new FedEx account as the primary through the app's settings.

What assistance can PluginHive provide if I have multiple FedEx accounts and want to consolidate or switch accounts used in the app?

PluginHive support can assist you by: 1. Clearing old or unwanted FedEx accounts linked to your PluginHive app to prevent conflicts or duplication. 2. Adding the new FedEx account on your behalf if you encounter issues adding it yourself (though this is typically temporary and subject to functionality). 3. Troubleshooting technical issues such as blank screens or errors in the account addition process. 4. Guiding you through best practice account management and helping identify which account is active within your PluginHive environment. To proceed, provide your account details and describe your requirements clearly to PluginHive support for a smooth transition or account update experience.

What FedEx account number should I use to set up FedEx shipping in the PluginHive app?

You need to use an active FedEx Account Number issued by FedEx. If you already have a FedEx account, use the account number provided by FedEx when you registered. If you do not have a FedEx account, you must create one directly through FedEx by visiting fedex.com or using their account creation link. Once your account is created, FedEx will provide you with an account number. This number is what you will enter into the PluginHive app to enable FedEx shipping services for your store. Without a valid FedEx account number, you cannot configure FedEx shipping in the app.

What impact does having multiple FedEx accounts connected to PluginHive have on label generation and tracking visibility?

Having multiple FedEx accounts linked to PluginHive affects label generation and tracking visibility as follows: 1. The method of generating labels (Manual Label Generation vs. Auto-Generate) may use different linked FedEx accounts automatically. 2. Labels generated under a particular FedEx account will only show shipment and tracking details within that account’s FedEx admin portal. They will not cross-appear in portals for other FedEx accounts. 3. This can cause confusion if you expect all labels to appear in one FedEx admin but some do not because they belong to different accounts. 4. To manage this effectively, ensure that you: – Know which FedEx account each label is generated under. – Use the corresponding FedEx admin portal to track those shipments. – Align your PluginHive app settings to use a single account per label generation method or consolidate accounts to simplify management.

What information is typically retrieved when transferring FedEx account details from an old store to a new one?

When transferring FedEx account details between stores via PluginHive, the following information is retrieved and reused to set up the new store: – FedEx account number – Registered company name – Registered company address (including street, city, state, postal code, and country) – Registered email address associated with the FedEx account This ensures consistency and accuracy in your shipping integrations, avoiding the need to manually input details for the new store setup.

What is the procedure for PluginHive support to update FedEx account numbers on my stores?

The process involves: 1. You request to PluginHive support to clear the existing FedEx account(s) from the stores. 2. Support will remove the old FedEx account(s) from the connected stores. 3. Support adds the new FedEx account to the stores. 4. You verify the new account is active and functioning as primary on your stores. Ensure you specify all stores where the update must be done and provide the new FedEx account details clearly.

What is the purpose and function of the "Ship To" country field when adding FedEx accounts within the PluginHive app?

The "Ship To" country field when adding a FedEx account serves to: 1. Define the primary country associated with that account for shipping label generation. 2. Enable the app to differentiate accounts when generating labels manually, by filtering them according to the selected country. 3. Prevent duplication and confusion by restricting each "Ship To" country to only one FedEx account within the app. 4. Ensure accurate routing and compliance with FedEx shipping locations tied to the account credentials. Note: Because this field is mandatory and exclusive per account, careful planning is needed when operating multiple accounts.

What prerequisites should I prepare before joining a PluginHive support call for FedEx integration assistance?

Before joining a PluginHive support call for FedEx integration help, prepare the following: 1. A working microphone to communicate during the call. 2. Permissions enabled to share your screen, allowing the support agent to view your app and Shopify settings for accurate troubleshooting. 3. Ensure you have access to your Shopify store admin and PluginHive app dashboard. 4. Have FedEx account credentials handy for verification and setup during the call. Completing these steps helps make the support session efficient and productive.

What should I do after my existing FedEx account is cleared from the PH Ship Rate & Track app?

After the existing FedEx account has been cleared from the app by PluginHive support, you should proceed to add your alternate FedEx account into the app to process shipments. Steps to follow: 1. Access the PH Ship Rate & Track app in your Shopify admin. 2. Navigate to the FedEx account settings or shipping accounts section. 3. Add the new FedEx account credentials and details as prompted. 4. Save the configuration, ensuring the new account is now set as the active or primary FedEx account. This enables shipment processing and rate calculation through the newly added FedEx account.

What should I do after my primary FedEx account is cleared from the PluginHive app to add a new account?

After your primary FedEx account is cleared from the PluginHive app, take the following steps to add your new account: 1. Go to the app dashboard and open **Settings**. 2. Select **Accounts** from the settings menu. 3. Choose the option to add a new FedEx account. 4. Enter your new FedEx account number along with the accurate billing address details as required by FedEx. 5. Save the changes to ensure your new account is properly connected and ready for shipping operations. 6. Test the connection by creating a test shipment to verify the new account is active and working correctly. For any questions or if issues arise during this setup, contact PluginHive support for assistance.

What should I do after PluginHive clears my existing FedEx account registration to add a new account?

Once PluginHive confirms that your Primary FedEx Account registration in the app has been cleared, follow these steps to add a new account: 1. Open your Shopify store and access the PluginHive app dashboard. 2. Navigate to the FedEx shipping account or carrier settings section. 3. Enter your new FedEx Account Number accurately. 4. Provide the correct Billing Address associated with this FedEx account. 5. Input the updated Meter Number, Key, and Password credentials for your new FedEx account. 6. Save the changes to register the new account details in the app. 7. Verify the connection by attempting to create a shipment or fetching shipping rates to confirm that the new account credentials are working correctly. If you encounter any issues during this process, contact PluginHive support for further assistance.

What should I do after PluginHive removes my existing FedEx account from the app?

Once PluginHive support confirms they have removed the existing FedEx account from your app, you should manually add your new FedEx account credentials into the FedEx PH app on your Shopify store. After adding the new account details, you can resume processing your orders using this new FedEx account. If you encounter any issues during this step or have further questions, you can contact PluginHive support for assistance.

What should I do after PluginHive support clears my FedEx accounts to set a new primary account?

After PluginHive support clears your FedEx accounts, follow these steps to set a new primary account: 1. Open the Shopify FedEx app in your store admin. 2. Go to **App Settings**. 3. Select **Account Settings**. 4. Add the FedEx account you want to use as primary. 5. Save the changes. This process ensures your new FedEx account is set as the primary account for shipping services. If you encounter any issues, contact PluginHive support for further assistance.

What should I do after the PluginHive support clears the existing FedEx account from my store’s app?

After the existing FedEx account is cleared by PluginHive support, perform the following steps: 1. Log in to the PluginHive app on your store backend. 2. Navigate to the FedEx account settings section. 3. Add your new FedEx account credentials (account number, authentication details). 4. Save the changes and verify that the new account is successfully linked. 5. Perform a test shipment or rate calculation to confirm that the new FedEx account is functioning correctly. 6. If the app shows any errors or the new account does not work as expected, contact PluginHive support for troubleshooting help.

What should I do after the PluginHive team confirms they have connected my FedEx account for order processing and label generation?

After the PluginHive support team confirms your FedEx account has been connected: 1. Proceed with processing orders as usual in your Shopify store or PluginHive interface. 2. While generating shipping labels, there is no need to manually switch between FedEx accounts if the correct primary account has been set. 3. Verify label generation functionality by creating a test label for an order. 4. If you experience any problems, reach out immediately to PluginHive support for assistance. 5. Keep your FedEx credentials and account configuration information secure and up to date. 6. Utilize PluginHive features such as enabling additional shipping services or adding tax identifiers as advised by support.

What should I do if both my FedEx accounts were cleared from the PluginHive app and I need to set the new account as the primary one?

If both FedEx accounts have been cleared from the app, you need to manually add your new FedEx account again to set it as primary. To do this: 1. Go to the PluginHive app’s FedEx account settings section. 2. Enter the new FedEx account number along with all mandatory billing details: Account Name, Account Number, First Name, Last Name, Company Name, Phone Number, Email, Street, City, Zip Code, and Country. 3. Save the new account details. Adding this new account will automatically set it as the primary FedEx account in the app. If you require assistance adding the new account, provide the above details to PluginHive support so they can help add it on your behalf.

What should I do if I am unable to add a new FedEx account in PluginHive because the "Add Account" page goes blank?

If the “Add Account” page goes blank or fails when trying to add a new FedEx account in PluginHive, follow these steps: 1. Refresh the browser or clear cache and attempt to add the account again to rule out browser issues. 2. Check your internet connection to ensure stable connectivity. 3. If the issue persists, immediately contact PluginHive support and provide full details of the problem. 4. PluginHive will escalate the issue to their technical team for investigation, which may include reviewing server logs and fixing UI or backend errors causing the blank page. 5. Await a fix or workaround from PluginHive support before attempting to add the account again to avoid repeated errors. Prompt reporting ensures the platform’s functional integrity and quick restoration of the add account feature.

What should I do if I need to clear the currently connected FedEx account in the PluginHive app before adding a new one?

To clear the existing FedEx account linked to the PluginHive app, you must contact PluginHive support because clearing the account is handled on their end. The process involves: 1. Submitting a request to PluginHive support to clear the current FedEx account connection. 2. PluginHive’s L3 (Level 3) support will process the removal of the connected FedEx account inside the app. 3. Once the account is cleared, PluginHive support will notify you so you can enter the new FedEx account details via the app. Note: You cannot clear or remove the FedEx account yourself from the app settings without assistance from support.

What should I do if I want to replace my old primary FedEx account with a new one without losing any data?

Follow these steps: 1. Confirm and document all current settings related to the FedEx account for reference. 2. Ask support or clear the existing primary FedEx account in the PluginHive app. This action will remove only the old account number. 3. Add the new FedEx account number to the app as the primary account. 4. Confirm that the new account is correctly set and all other app settings remain as configured. 5. If there are any duplicate or unnecessary FedEx accounts saved, you can delete those after adding the new primary account. This process swaps accounts cleanly without affecting other plugin settings or previous configuration data.

What should I do if multiple stores have different FedEx accounts configured but I want to unify them to use only one FedEx account?

To unify multiple Shopify stores to use a single FedEx account via PluginHive, use the following process: 1. List all the stores and their existing FedEx account configurations. 2. Request PluginHive support or use your app admin panel to clear all existing FedEx primary accounts from the stores that should switch. 3. Add or connect the single FedEx account you want to use (e.g., “CONTAINER CENTER” account number 603796888) to each store’s PluginHive integration as the primary account. 4. Confirm the primary account setting is consistent across all stores by checking the app settings for each. 5. Communicate this change internally to ensure label generation and shipping routing align with the single FedEx account's services and billing. 6. Validate by creating sample labels in each store and verifying they pull rates and services from the unified account. This method streamlines tracking, billing, and service management when using the same FedEx account across multiple Shopify stores.

What should I do if my FedEx account integration fails for multiple stores with similar address issues?

If your FedEx account integration is failing across multiple stores: 1. Check each store’s shipping address settings for formatting inconsistencies, particularly in postal codes. 2. Ensure there are no spaces or typos in the postal codes used in each store’s FedEx account setup. 3. Correct any address errors found and attempt to reconnect the accounts. 4. If you are unable to identify or fix the issue, contact support with the store URLs and address details, so they can review and resolve the problem from their side.

What should I do if the PluginHive app is configured with multiple FedEx accounts but I want to use one specific account as the Primary for shipping rate calculations and label generation?

When multiple FedEx accounts are connected, the app uses the Primary account for shipping rate calculation and label generation by default. To use a specific account as Primary (e.g., 200356164), you need to: 1. Request PluginHive support to clear all existing Primary accounts from your app configuration. 2. After clearing, ask them to set your desired account (200356164) as the Primary FedEx account. 3. Verify in the PluginHive app or by placing test orders that the correct account is active as Primary and rates/labels reflect that account’s pricing. This process ensures consistent shipping cost calculation and label generation using your preferred FedEx account.

Where can I find the API Key, meter number, and the REQUEST and RESPONSE files for PluginHive FedEx integration?

To locate your API Key and meter number for the PluginHive FedEx app, follow these general steps: 1. Log in to your FedEx Developer account where you initially registered for API access. 2. Navigate to the FedEx Developer section to obtain your API credentials, which typically include the API Key and meter number. 3. Within your Shopify PluginHive FedEx app, there may be a settings or integration page where you can enter or view these credentials. Regarding REQUEST and RESPONSE files, these are logs of API communication between your system and FedEx: – You may find these files either in your PluginHive app logs or on FedEx developer portal under API request history. – If you need these files for troubleshooting, you can request them from PluginHive support, specifying the order or API call reference to retrieve the exact request and response payloads. If you cannot locate these yourself, contact PluginHive support with your API details, and they can assist you in retrieving and analyzing the REQUEST and RESPONSE files.

Where is the option to set a primary FedEx account or delete an old account within the PluginHive app?

The PluginHive app does not provide an option for users to set a primary FedEx account or delete an existing FedEx account directly from the settings. To change the primary FedEx account or remove an old account, you must contact the PluginHive support team to clear the existing FedEx account(s) from your store. Then, you can re-add and connect the new account as the primary one.

Why am I getting the error message "UNABLE TO RETRIEVE LETTERHEAD/AND OR SIGNATURES" when trying to purchase a FedEx label after adding a new FedEx account in the PluginHive app?

This error may occur if the app is still linked to the previous primary FedEx account and not fully configured to use your new FedEx account. To resolve this: 1. The existing primary FedEx account in the PluginHive app must be cleared or removed. 2. Once cleared, you can add your new FedEx account as the primary account in the app. 3. After adding your new FedEx account, ensure that the ETD (Estimated Time of Delivery) settings are properly configured and used by the app with the new account. 4. If label generation still fails, provide the support team with the failing order number and grant collaborator access to your Shopify store so they can investigate further. Following these steps allows the app to fully switch to the new FedEx account and resolve the letterhead/signature retrieval issue.

Why am I receiving a 1000 Internal Server error when configuring my FedEx account, and how can I resolve it?

The 1000 Internal Server error typically occurs if the FedEx account configuration includes invalid details such as an incorrectly formatted phone number. For example, entering the phone number with special characters like "+1 (305) 906-0902" is not accepted. To resolve this error: 1. Verify the phone number format and ensure it contains only numbers without parentheses, spaces, or special characters. 2. Update the phone number to a simple numeric format (e.g., 13059060902). 3. Save the changes and attempt to reconnect the FedEx account. This correction should allow successful connection to the FedEx account without triggering the 1000 Internal Server error.

Why am I unable to set the United States as a shipping destination for multiple FedEx accounts in the app?

The app restricts assigning a single Ship To country to only one account. This means if you have set the United States as the Ship To country for one additional FedEx account, you cannot assign the US as the Ship To country for any other additional accounts. Only one FedEx account can be linked to ship to the US within the app at a time.

Why does it seem both of my FedEx accounts were cancelled after requesting to clear the old account in PluginHive?

Only the primary FedEx account you requested to clear was removed from the app. The additional FedEx account was not deleted; it remains visible in the app but may appear inactive because there is currently no primary account set. To resolve this: 1. You need to add your new FedEx account details manually in the app to designate it as the primary account. 2. Once the new account is added and set as primary, the additional account will be visible and operational again as a secondary account. This process ensures only your requested old primary account was cleared, not both accounts.

Why does label generation still fail after uploading the signature and letterhead in the FedEx PluginHive app?

Even though the uploaded Customer Signature and Letterhead are saved correctly in the app, label generation failure can still occur due to other settings. In this case, verify your FedEx account configuration, especially if using multiple accounts for different regions. The failure is not caused by missing signature or letterhead but likely related to account compatibility or Enabled features like ETD (Estimated Time of Delivery).

Why does the 'Configure' page show a blank screen after clearing the primary FedEx account in PluginHive?

A blank screen under App Settings > Account Settings when clicking 'Configure' after clearing the primary FedEx account typically indicates a temporary application or data sync issue triggered by the removal of the primary account. To address this: 1. **Wait for system processing:** After clearing the primary account, PluginHive may require some time to update settings and refresh configurations. Waiting a few minutes before retrying can resolve the issue. 2. **Clear browser cache and cookies:** Sometimes cached data can prevent the page from loading properly. Clear your browser’s cache and cookies, then reload the page. 3. **Try accessing via an incognito/private browser window:** This helps eliminate cache or extension conflicts. 4. **Verify account status:** Ensure the previously cleared primary account has been fully deregistered from the app settings. 5. **Re-add or reconfigure the new FedEx account carefully:** If the page remains blank, try re-adding the new FedEx account using the recommended workflow: navigate to App > Settings > Account Settings > Configure. 6. **Check for any app updates or Shopify platform issues:** Ensure your PluginHive app is updated to the latest version and that Shopify is not experiencing service disruptions. 7. **Contact PluginHive support with detailed information:** If the problem persists after trying the above, provide support with store details, subscription plan, and affected app to investigate backend logs and resolve the issue. This issue is often linked to the state of account configuration changes and can usually be resolved by following the above troubleshooting steps or with direct support intervention.

Why is "United States" not available as a selection in the "Ship To" country dropdown when adding FedEx accounts, and what should be selected?

The dropdown for the "Ship To" country may show options like "USA (minor outlying islands)" or "USA (minor virgin islands)" instead of the general "United States" listing. When adding FedEx accounts: 1. Selecting a "Ship To" country is mandatory for each account. 2. Each country selected is exclusive to that account, so once a country is assigned to one account, it becomes unavailable for selection on other accounts. 3. For accounts representing locations in the USA mainland, choose the appropriate USA option available (e.g., "USA (minor outlying islands)"), although this may not be fully descriptive. 4. Review your account setup to manage multiple store locations, keeping in mind each country selection restricts usage to that account. If there are multiple stores in the U.S., you may need to coordinate naming or account structure based on these restrictions.

Why is my FedEx shipment still defaulting to the old carrier account number after I changed it in the app?

Ensure that the new FedEx account number you want to use is properly updated and connected in the app. You can verify the currently connected account number under your account settings; it should reflect the new number. If you still see the old account number, double-check that the change was saved correctly. Additionally, confirm if any cached data or default settings are overriding the new account number. If the issue persists, clearing existing account associations or reconnecting your FedEx account in the app may resolve the problem.

Why is the USA not available as an option when inputting FedEx account information for multiple accounts?

The app allows you to use only one FedEx account per shipping country. For example, if you already have an account assigned for shipping to the United States, you cannot add another FedEx account for the same country. In the **Ship To Country** section for each FedEx account, you assign the countries that account will serve. Countries not specifically assigned to an additional account will default to the primary FedEx account. This setup ensures only one account is active per country for shipping purposes.

Why is there a discrepancy between the shipping rate I see during checkout and the rate shown when generating the label for a Priority Overnight shipment?

The discrepancy occurs because different FedEx accounts are being used at different stages. In your PluginHive app, you have Account 902546707 set as the Primary Account, and Account 200356164 configured for US locations. When a US order is placed, such as Order 1455, the app uses Account 200356164 (Fedex AZ) to calculate shipping rates during checkout. However, if you generate the shipping label using Account 902546707 (Prime Peptides AZ), the label rate will differ, as it is based on that account’s pricing. To resolve this, ensure that the same FedEx account is used consistently both for rate calculations and for label generation, especially confirming the correct account is selected for the specific shipping location and order.

Why is there a limitation on assigning multiple FedEx accounts for the same Ship To country in the PH Ship Rate and Track app?

The restriction exists because the app allows only one FedEx account to be assigned per Ship To country to avoid conflicts in rate quoting and label generation. This design ensures clarity in which FedEx account handles shipments to a particular country, preventing overlaps and confusion during checkout and shipping label creation. Therefore, multiple accounts cannot be mapped to the same country in the app’s current architecture.

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Shopify Ship, Rate, and Track for FedEx