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DDP & DDU Duty Settings for Shopify Shipments – Shopify Ship, Rate, and Track for FedEx FAQs

    Configure FedEx DDP/DDU duty and tax options in Shopify

Questions in this section:

After setting Delivery Duty Paid (DDP) for some shipments, can I change the settings back to Delivery Duty Unpaid (DDU) for other shipments, and how can I manage this without repeatedly changing app settings?

Yes, you can switch the Terms of Sale setting between DDP and DDU as needed. Once you process the shipments with DDP, you may revert the app's global setting to DDU for subsequent shipments. However, to avoid repeatedly changing app-wide settings, use the Single Label Generation process for individual orders: 1. In your Shopify admin, go to the specific Order Number. 2. Click **More Actions**. 3. Select **Generate Label**. 4. In the label generation interface, set the Terms of Sale to DDU or DDP for that specific shipment only. This method lets you specify Terms of Sale per order without adjusting app settings globally, ensuring flexibility and ease of operation.

Can I change the Terms of Sale to Delivery Duty Paid (DDP) on orders after shipping labels have already been generated in the PluginHive app?

No, you cannot change the Terms of Sale to DDP after labels are generated. To apply DDP for shipments: 1. Cancel the existing shipping labels that were generated without DDP. 2. Change the Terms of Sale setting to Delivery Duty Paid (DDP) either globally in the app or per shipment during label generation. 3. Regenerate the shipping labels with DDP applied. This ensures duties and taxes are prepaid and avoids customs issues at delivery.

Can I revert back to the old packing slip template if the new one does not meet my requirements?

Yes, PluginHive allows you to switch between the old and new packing slip templates. If after testing the new template you prefer the older format: 1. Contact PluginHive support to request reverting to the previous packing slip template. 2. Confirm the switch and verify by printing packing slips on test orders. 3. Communicate the chosen template with your fulfillment team to avoid confusion during packing and shipping. 4. Keep documentation of the template versions in use for future reference and troubleshooting. This flexibility helps ensure your packing slips always meet your operational needs without interruption.

Can you confirm that the DDP (Delivered Duty Paid) shipping label functionality is fully operational in the PluginHive app?

Yes, the DDP shipping label functionality is operational in the PluginHive app. You can set **Terms of Sale** as DDP either globally for all international orders via App Settings or individually per order during the label generation process. This configuration ensures duties, taxes, and fees are paid by your account rather than the recipient. If you encounter any issues applying DDP settings, ensure you are following the correct steps in the app, or contact support for assistance.

Does PluginHive support generating Delivered Duty Paid (DDP) shipping labels, and how can I enable them in the app?

Yes, PluginHive supports generating shipping labels with both Delivered Duty Paid (DDP) and Delivered Duty Unpaid (DDU) terms. To enable DDP labels for your orders, follow these steps: 1. Open the PluginHive app. 2. Navigate to **App Settings**. 3. Go to **International Shipping Settings**. 4. Click on **More Settings**. 5. Under the **Terms of Sale** option, select **DDP** (or **DDU**, depending on your requirement). 6. Save the settings. After configuring this, the selected terms (DDP or DDU) will apply to all newly generated shipping labels. Generate a new label to verify that DDP is applied correctly.

Does the PluginHive app support DDP (Delivered Duty Paid) shipping labels, and how can I enable this setting?

Yes, PluginHive supports DDP and DDU (Delivered Duty Unpaid) shipping terms. To enable DDP labels: 1. Go to the PluginHive app Settings. 2. Navigate to International Shipping Settings → More Settings. 3. Under the "Terms of Sale" dropdown, select "Delivery Duty Paid." 4. Save the settings. This change will apply to all new shipping labels generated after the update.

Does the PluginHive Ship, Rate & Track for FedEx app support Shopify's Delivered Duty Paid (DDP) feature for estimating duties at checkout?

No, the PluginHive Ship, Rate & Track for FedEx app does not support Shopify's Delivered Duty Paid (DDP) feature. Duties and import taxes enabled in Shopify work only with Shopify’s native shipping setup, and not through this app.

How can I enable DDP shipping labels where duties, taxes, and fees are paid by my account instead of the recipient, and restrict DDP labels to certain countries?

To enable DDP (Delivered Duty Paid) shipping labels in PluginHive so that duties, taxes, and fees are paid by your account, follow these steps: 1. Navigate to **App Settings** → **International Shipping Settings** → **More Settings**. 2. Under **Terms of Sale**, select **DDP**. 3. Click **Save**. This configuration will apply DDP terms to *all* international orders. If you want to generate DDP labels only for specific orders or certain countries, use the **Single Label Generation** process: – Go to the specific Shopify order by clicking on the Shopify Order Number. – Click **More Actions** → **Generate Label**. – Set the Terms of Sale to DDP for that particular order. By generating labels individually, you can selectively apply DDP only to desired orders or countries.

How can I stop paying for my customers' shipping charges and taxes when their packages arrive in their country using PluginHive?

To stop paying for your customers' shipping and import taxes using PluginHive, follow these steps: 1. **Stop Paying Shipping Charges:** – If you do not want PluginHive live rates to be shown at checkout (which might affect your shipping payment responsibility), remove the PluginHive app rates from your Shopify shipping profile. This will prevent the app’s shipping rates from displaying during checkout. 2. **Stop Paying Import Taxes (Duties):** – In the PluginHive app, navigate to **Account Settings** and look for the **Duties and Shipping Payments** option. – Change the setting from **Sender** (you paying the taxes/duties) to **Recipient** or the appropriate payer option that ensures customers pay these charges when their package arrives. 3. **Control Rate Display With or Without Tax:** – Go to **App Settings -> Rates Settings** within the PluginHive app. – Choose whether to display shipping rates with or without tax during checkout. By adjusting these settings, you can ensure that you are not the party responsible for shipping costs and import taxes. If additional customization is needed, check your Shopify shipping profiles and your PluginHive settings to align payment responsibilities properly.

I have changed the duties payment setting and uploaded ETD documents but still cannot get international shipping rates for a Canada address. What should I check in Shopify and PluginHive?

If you’re unable to get international shipping rates despite updating duties to “Recipient” and uploading ETD documents, please verify the following: 1. **Shopify Markets Configuration:** – Check if Shopify’s **Markets Pro** or **Managed Markets** features are enabled under **Shopify Admin > Settings > Markets**. These features can interfere with shipping rates via PluginHive. – If enabled, try disabling Managed Markets or Markets Pro temporarily and test shipping rates again. 2. **Access Permissions:** – Provide PluginHive support access to your Shopify Markets settings so they can verify and assist with your configuration. 3. **International Zones and Prepaid Duties Setting:** – In your Shopify Tax and Duties settings, confirm whether "Prepaid duties" is enabled. PluginHive’s FedEx integration currently shows “No service supports prepaid duties” error if this is turned on. Disabling prepaid duties might be necessary to retrieve shipping rates. These checks address common setup conflicts that prevent the app from calculating international FedEx shipping rates properly.

Is there a way to make the label printing process faster and reduce the number of clicks needed?

Yes, you can speed up label printing by applying these methods: 1. **Bulk Label Printing:** Select multiple orders and print all labels in one batch instead of printing one by one. This saves time especially when handling multiple shipments. 2. **Set Default Settings:** Pre-configure default package dimensions, service types, and shipping methods in the app settings to minimize manual selections during label generation. This reduces the number of clicks and selections required each time. If you need guidance on configuring these defaults, support can help walk you through the setup.

What should I consider if I want to manage tracking notification emails while using PluginHive apps and Shopify?

1. Understand that Shopify’s fulfillment system sends tracking emails automatically for each fulfillment and tracking number. 2. PluginHive’s app fulfills orders and adds tracking numbers but does not control Shopify’s email notifications. 3. To avoid multiple emails, some merchants disable Shopify’s tracking notifications entirely, but this also disables important updates. 4. You can use PluginHive’s Shipment Tracking and Notify app to send customized live tracking updates independently. 5. Contact Shopify support for any available settings or solutions to consolidate tracking emails, as this is not configurable via PluginHive. 6. Always verify SMTP and email settings if using third-party tracking notification apps to ensure reliable delivery of tracking updates to customers.

What should I do if I want to reschedule or book a PluginHive support call?

To reschedule or book a PluginHive support session: 1. Reply to the relevant support contact/email to propose new timings. 2. Alternatively, use the PluginHive appointment booking link provided by the support team to select a convenient slot. 3. Confirm the new meeting time once booked, and ensure you join punctually as meetings typically run strictly within the scheduled time. This ensures focused and efficient support experience without delays.

What should I do if the lack of package weight in the order report is impacting my ability to process orders efficiently?

Since the order report does not include package weights and this field is critical, the current workaround is to view package weight within the Shipping page of the app for each order. Although cumbersome for large volumes, this is the only available method at this time. The PluginHive team is aware of the limitation and working on an update to add this functionality to reports. You may monitor communications from PluginHive for updates or contact support for interim assistance options.

What steps help resolve the issue when no FedEx rates return for international shipments in Shopify using PluginHive app?

If no FedEx rates appear for international shipments, perform the following: 1. Confirm duties payment configuration in PluginHive app (Sender vs Recipient) matches your needs. 2. Disable Shopify Markets Pro or Managed Markets if enabled, as these can block rates. 3. Verify that “Prepaid duties” option is disabled in Shopify Taxes and Duties settings since FedEx services may not support prepaid duties with PluginHive. 4. Check that the PluginHive app’s international settings have ETD enabled and proper customs documents uploaded. 5. Provide PluginHive access to Shopify Markets settings for detailed inspection if the issue persists. 6. Test placing international orders after each configuration update to identify the cause. These steps systematically address compatibility and configuration conflicts preventing FedEx rates from appearing for international shipments.

Why are some shipments billed as Delivered Duty Paid (DDP) and others as Delivered Duty Unpaid (DDU) even though the duties checkbox is unchecked?

The key setting determining who pays for duties and taxes is the “Duties Payment Type” option, not the checkbox for including duties & taxes at checkout. Specifically: 1. “Duties Payment Type” can be set to either “Sender” or “Recipient.” – If set to “Sender,” you (the shipper) pay all duties and taxes. – If set to “Recipient,” the customer pays these charges upon delivery. 2. This setting is available in two places: – Under the “Account Details” page in the app (default for all shipments). – On each individual order’s summary page before creating the shipping label (allowing per-shipment override). 3. The checkbox “Include Duties and Taxes in the Rates at Checkout” only controls whether duties and taxes charges are shown and collected at the time customers place their order. It does not influence who ultimately pays these charges during shipment. 4. If you find some shipments billed DDP unexpectedly, it is likely that “Duties Payment Type” was set to “Sender” for those shipments either by default or unintentionally at label creation. To prevent this: – Review and ensure the “Duties Payment Type” is set as intended in both account and per-order settings before generating labels. – Educate your team or update any bulk shipping workflows to avoid accidental overrides of this setting.

Why has the European checkout stopped calculating tax separately and instead shows tax included in the price, and how can this issue be resolved?

The European checkout displaying tax as "included in the price" instead of separately calculated can be due to how Shopify and FedEx handle sales tax and duties in your store setup: 1. FedEx calculates shipping costs including any applicable shipping surcharges, but the explicit tax and duty line items are managed by Shopify based on your store’s configured sales tax settings. 2. If Shopify’s sales tax settings include taxes within product prices, the checkout will show a note indicating "inc xyz taxes" without a separate tax line. 3. Ensure your Shopify sales tax settings for the European market are configured to display taxes separately at checkout if that is your requirement. This is a Shopify settings configuration rather than a PluginHive or FedEx issue. 4. To verify tax handling and how it appears to customers: test orders using different European addresses and confirm the checkout behavior. 5. If FedEx duties and taxes estimates are unavailable or errors like "Estimated duties and taxes service is currently unavailable" appear, this might be account-specific, requiring you to contact your FedEx Account Representative for clarification. 6. PluginHive confirms it supports correctly showing shipping and duty rates where available, but tax line display depends heavily on Shopify’s store settings. For detailed tax setup assistance, contact Shopify support. 7. If you need help troubleshooting or configuring, grant PluginHive access to your Taxes and Duties settings in Shopify or schedule a Zoom call with their support team for in-depth assistance.

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Shopify Ship, Rate, and Track for FedEx