International Shipping Compliance in Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

Can all B2C orders be configured to automatically use FedEx branded plastic paks and FedEx International Priority for shipments up to 2.5 KG in PluginHive?

PluginHive does not offer an out-of-the-box feature to automatically apply FedEx branded plastic paks and FedEx International Priority specifically for all B2C orders or based on the 2.5 KG weight threshold. The packaging type and shipping service need to be selected manually during label creation. Alternatively, you may explore external apps like the PH Multi Carrier Shipping Label app, which supports connecting multiple carriers and may provide more flexible shipping configurations.

Can declared value for products be set in bulk for international shipments?

Currently, declared values must be set manually on a per-product basis; bulk updating declared values is not supported in the app. While you can set declared values for individual products, there is no option to apply declared values in bulk. You can update declared values individually while generating shipping labels or at the product level one by one.

Can declared values be set for products in bulk for international shipments through the PH Ship Rate & Track app?

No, the app does not support bulk setting or updating of declared values for products. Declared values need to be set manually on a per-product basis—either while generating shipping labels for individual orders or by editing each product’s settings individually within the app or Shopify admin. Bulk import or update of declared values is currently not available.

Can I connect and use two different FedEx-related accounts (FedEx for international shipments and TNT for domestic shipments in Spain) to get rates for both in one app?

The PH Ship Rate and Track app supports only a single carrier, FedEx, and is not designed to connect multiple carrier accounts like TNT Express. Since you have two accounts—FedEx for international shipments and TNT for domestic (Spain)—you should use the PH Multi Carrier Shipping Label app. This multi-carrier solution supports both FedEx and TNT Express accounts, allowing you to connect both and display their respective rates seamlessly at checkout. The Multi Carrier app offers functionality very similar to the Ship Rate and Track app but with additional carrier support for your use case.

Can PluginHive handle order fulfillment from two different locations where each order is fulfilled entirely from one location, such as US orders from the US warehouse and international orders from Switzerland?

Yes, PluginHive fully supports this fulfillment model. The app uses the fulfillment location assigned in Shopify for each order to generate shipping labels and calculate rates. If your Shopify store is configured so that US orders are fulfilled from your US warehouse and international orders from your Switzerland warehouse, PluginHive will automatically use the correct shipping origin without additional configuration. No special setup is required in the app for this scenario.

Can the app automatically select the cheapest FedEx service (like FedEx International Economy or FedEx Connect Plus) when generating shipping labels?

Yes, the app can be configured in two ways: 1. Automatically select the cheapest available FedEx service for label generation. 2. Alternatively, you can assign a specific FedEx service to use for all label generation. You can choose the setup that best fits your shipping strategy.

Do I need both the PH Multi Carrier Shipping Label App and the PH Ship Rate & Track for FedEx App to ship internationally with UPS and FedEx? What is the difference between these two apps?

Both apps provide similar core functionalities such as displaying calculated shipping rates during checkout, generating shipping labels, sending live tracking updates, and supporting special services. The key differences are: – **PH Ship Rate & Track for FedEx App:** Designed specifically for FedEx services with a streamlined label generation process directly from the Shopify Orders page. This is ideal if you only ship via FedEx. – **PH Multi Carrier Shipping Label App:** Supports multiple carriers including UPS and FedEx, but label generation occurs via the app accessed from the Shopify Apps page rather than the Orders page. If you use only FedEx, the FedEx-specific app offers a more integrated and efficient workflow. For multiple carriers, the Multi Carrier app is suitable.

How can I add the FedEx International Connect Plus service for ecommerce shipments in Shopify using PluginHive?

To add FedEx International Connect Plus service in Shopify via PluginHive, follow these steps: 1. Install the PluginHive app "PH Ship Rate & Track for FedEx" on your Shopify store. 2. Integrate your FedEx account by adding your FedEx credentials within the app settings. 3. Navigate to the app's configuration panel and enable your preferred FedEx services, including International Connect Plus. 4. For international orders, use the Single Label Generation process within the app to view available FedEx services and select International Connect Plus for creating shipping labels. 5. Once configured, you can print FedEx labels, automatically mark orders as fulfilled with tracking numbers, and schedule FedEx pickups through the app.

How can I configure the automatic label generator to create only FedEx 2Day shipping labels instead of defaulting to international labels?

To configure the automatic label generator to default to FedEx 2Day labels, follow these steps: 1. Navigate to the app’s **Settings** menu. 2. Select **Document/Label Settings**. 3. Locate the option **Rates Selection Strategy (If Customer Selection is Unavailable)** and set it to **Preferred Service**. 4. Under the **Domestic Service** section, choose **FedEx 2Day** as the preferred shipping service. 5. Save your changes. With these settings, whenever the customer's selected service is not available, the app will automatically generate a FedEx 2Day label by default.

How can I set "FedEx International Priority" as the default shipping service for label generation?

To set "FedEx International Priority" as the default service for label generation: 1. Navigate to App Settings → Documents/Labels Settings → More Settings. 2. Under Label Generation Strategy, select "Preferred Service." 3. Choose “International Priority” from the list of services. 4. Save your changes. This setting will apply to all newly created orders and will automatically select FedEx International Priority when using the auto-generate label option.

How can I troubleshoot and fix label generation failure for an order shipping internationally via FedEx International Connect Plus?

To troubleshoot and resolve FedEx label errors for international shipments: 1. Confirm that all products in the order have appropriate commodity descriptions. This is mandatory for customs documentation. 2. Check that no product descriptions are empty; fill any missing descriptions in your Shopify product details. 3. Verify the shipping service selected is valid for the origin and destination countries. For example, International Connect Plus is suitable for shipping from the USA to Dubai. 4. If errors persist, contact PluginHive support to confirm whether missing product descriptions can be supplemented on their end. 5. Once all product details are complete, try generating the shipping label again; a successful label generation confirms the issue is resolved.

How do I understand and configure customs duties and insurance settings in the PluginHive FedEx shipping app?

To configure customs duties and insurance in the PluginHive Ship Rate & Track for FedEx app, proceed as follows: 1. Navigate to the customs configuration section of the PluginHive app in your Shopify admin. 2. Review the options for duties and taxes: – You can choose who will be responsible for customs duties — sender, receiver, or third party. – Ensure this matches your preferred shipping agreement and international trade terms. 3. For insurance: – Enable the insurance option if you want to protect your shipments against damage or loss. – Enter the declared value for the shipment or set a default value if applicable. 4. Once configured, the app automatically includes these details in your shipments when generating labels and communicating with FedEx. 5. Test and confirm that customs duties and insurance appear correctly in shipping documentation. 6. For any complex customs or insurance requirements, contact PluginHive support for clarification or custom setup assistance.

How do I use the Post Upload Documents option in PluginHive to add additional customs documents?

The Post Upload Documents feature in PluginHive allows you to upload additional shipment documents manually after label creation. To use this option: 1. Generate the shipping label for your order in the PluginHive app. 2. Navigate to the Post Upload Documents section or option in the app interface. 3. Upload your external or manually generated documents, such as the Country of Origin Certificate. 4. These documents will then be sent along with the commercial invoice to customs or the carrier system as part of the shipment. This is particularly useful when automatic document generation is restricted or when using documents not natively supported for automatic generation in PluginHive.

How do I verify that the RFC recipient Tax ID is included on Mexican shipment labels after the PH Ship Rate app enhancement?

After the update, create a new shipping label for a Mexico order in your Shopify store using PH Ship Rate. The label and commercial invoice should now include the RFC recipient tax ID that the customer entered at checkout. If the RFC number appears correctly on the label and invoice, the enhancement is successfully working.

How do product dimensions affect the FedEx OneRate box assignment and shipping cost calculation in PluginHive?

FedEx OneRate shipping costs and box assignments directly depend on the product’s dimensions fitting into the predefined FedEx OneRate box size categories. For example: – Each box type (Small, Medium, Large) has maximum allowable dimensions. A product dimension exceeding a limit for one box size will cause the rate to default to the next larger box type. – In the case of the product "Peter Millar Men's Perth Stretch Loop Terry Quarter-Zip White / Medium," dimensions 9 x 5 x 2.5 inches were too tall for the Small and Medium FedEx boxes because these boxes do not support a height of 2.5 inches if the other dimensions also approach the limit. – Reducing the product height to 2 inches or less allows it to fit into the smaller box categories, resulting in a lower FedEx OneRate shipping cost. Carefully adjust product dimensions in the PluginHive product list to ensure they align with FedEx box limits for accurate box assignment and shipping cost calculation.

How does insurance work when enabled in the PluginHive app with FedEx shipping?

When you enable insurance in the PluginHive app settings: 1. The declared insured value of the order is sent to FedEx via FedEx’s official API. 2. FedEx applies insurance coverage within their own insured value limits and policies. 3. The insurance is processed and billed exclusively through FedEx, without any third-party insurer’s involvement. 4. Any claims or insurance settlements are handled by FedEx in accordance with their procedures. This ensures that your merchandise is covered under the carrier’s standard insurance program rather than any external third-party insurance.

How does PluginHive handle VAT and tax calculations on commercial invoices for UK orders, particularly related to product price and shipping charges including VAT?

PluginHive prints the actual product price on the commercial invoice excluding VAT, as the VAT is an additional tax calculated by Shopify. For shipping: – The shipping charges including VAT can be displayed, but to comply with UK customs requirements, PluginHive can be configured to exclude VAT from the shipping charges and product prices on the commercial invoice. – This ensures that customs see the correct goods value excluding VAT, which affects threshold calculations for customs duties and VAT. – PluginHive now has an enhancement allowing commercial invoices to exclude taxes from product and shipping costs to resolve issues with UK VAT thresholds.

How does PluginHive plan to address the need for B13A/ITN filing for shipments to South Africa?

PluginHive acknowledges that recent export regulations require B13A/ITN data for shipments to South Africa, which was not mandatory earlier. To meet this requirement, the PluginHive team is planning to enhance the app to support the B13A/ITN option specifically for South African shipments. Once this feature is implemented, users will be notified and can then enable the necessary export compliance fields directly in the app.

How does the "Minimum Price Per Product" setting under "International Shipping Settings" affect invoicing and packing slips?

The "Minimum Price Per Product" defines the lowest unit price that will show on the invoice and packing slip when the product price in the order is zero (for example, due to a 100% discount). The app compares the declared product value and the minimum price, and displays the lower amount. For instance: – If the minimum price is set to $1 and the declared value is $17.99, and the order product price is zero, $1 will be printed on the documents. – If you set the minimum price to $17.99 and the order product price is zero, then $17.99 will be shown on invoices and packing slips. You can edit the product price before label generation to control what appears on shipping documents. This setting ensures customs documents do not show zero values.

How does the FedEx PluginHive app map customs documentation information from Shopify to FedEx?

The PluginHive FedEx app pulls customs-related shipment data primarily from your Shopify store’s order and product information. Key points about the mapping include: 1. Commercial Invoice Parties: Information about parties involved in the shipment (shipper, consignee, importer of record) is sourced from Shopify customer and store details and populated in the commercial invoice generated by PluginHive for FedEx shipments. 2. USMCA Certification: If applicable, certification declarations related to USMCA or other trade agreements are populated based on product attributes and order data coded in Shopify and passed through the PluginHive app. 3. FedEx Account Settings: The customs data is associated with the FedEx account configured within the PluginHive app, which controls label generation and rate fetching. Using a third-party account requires that data and permissions be properly aligned. 4. Any discrepancies or incorrect customs data usually stem from incorrect Shopify store setup or missing/incomplete data in orders or products. The app does not modify Shopify data but pushes what is available to FedEx. Understanding this mapping clarifies that to correct customs issues, you must ensure accurate Shopify data input and appropriate FedEx plugin configuration.

How does the FedEx REST API migration affect my use of PluginHive’s app, and do I need to take any action?

PluginHive is fully aware of the FedEx migration to REST APIs and is actively working on updating the app to support the new FedEx REST API before the official deadline. These changes are designed to streamline and secure the shipping process. Importantly, the migration will not affect your existing workflow, so you do not need to make any changes on your end at this time. PluginHive will notify you if any actions are required from your side once the update is complete. Meanwhile, you can continue using the app as usual without concerns regarding the FedEx API migration.

How does the PH Ship Rate app handle mandatory RFC and CURP fields required by Mexican customs on Shopify orders?

Shopify collects RFC and CURP information from customers at checkout as per Mexican regulations. PH Ship Rate app now integrates this by extracting the RFC recipient tax ID from Shopify’s checkout fields and including it on the shipping label and commercial invoice for shipments to Mexico. This ensures the labels comply with customs requirements and avoid rejections.

How does the PluginHive app handle currency codes on FedEx commercial invoices?

The app uses the official currency code recognized by FedEx for the invoice’s currency. For example, for GBP, the code “UKL” is shown on the commercial invoice. This ensures that FedEx and customs authorities recognize the currency correctly when processing shipments internationally.

How does third-party insurance work with FedEx in PluginHive, and what does “Include third party in commercial invoice” mean? Who is the third party?

In this context, FedEx acts as the third-party insurance provider for your shipments. When you enable third-party insurance in PluginHive: – The declared insurance amount is shown on shipping labels and the commercial invoice if you select the option “Include third party insurance in commercial invoice” (important for international shipments). This means the insurance value is documented and declared formally in shipping customs documentation. – If FedEx loses a package, you file an insurance claim directly with FedEx using the shipment tracking number. FedEx handles the liability and compensation. – Within the third-party insurance options, you’ll find: – Liability Coverage: This applies mainly for freight shipments over 150 lbs. – Insurance Amount: Used for general shipments and recommended for most users wanting coverage based on shipment value. Thus, third-party insurance through FedEx protects your shipment value, and the commercial invoice option ensures customs and regulatory transparency for international shipments.

How is the customs declaration price determined in PluginHive, and can I set the total order price for the customs declaration?

In PluginHive, the price displayed on the Commercial Invoice for customs declaration is currently set to the Product Price. If an order contains multiple products, the app automatically considers the total order amount for customs purposes. This total order value is shown on the invoice and used for customs declaration. If you require a different configuration or have specific needs regarding how the price is declared, you can provide detailed requirements or screenshots to receive further assistance from the support team.

How is the product description for customs forms set in PluginHive if it isn’t configured directly in the app?

The product description used on customs forms next to the commodity code is pulled from the custom description set within PluginHive. To manage this: 1. Navigate to the PluginHive app, then go to **Settings > International Shipping Settings > More Settings** and ensure that "products custom description" is selected as the source for the product description. 2. To update the custom description for each product, go to **App > Products**, open the specific product, and update the "product customs description" field there. 3. This custom description will then be used on customs forms for shipments. If no custom description is set in the app, Shopify's default product description is not automatically used for FedEx labels or customs forms unless configured or synced explicitly.

How should I configure lithium battery products in PluginHive if they are considered non-dangerous goods according to FedEx regulations?

If the lithium battery shipment is classified as non-Dangerous Goods (i.e., lithium ion batteries in compliance with Section II of PI966), use the following approach: 1. In PluginHive, configure the product as a Battery product type rather than marking it as Dangerous Goods. 2. Avoid enabling the Dangerous Goods option since the product does not require Hazmat labeling. 3. Add the appropriate description or custom statement if necessary on the Commercial Invoice following the instructions for Custom Descriptions. This setup ensures compliance with FedEx’s non-DG shipment policies while using PluginHive.

How should I handle invoice generation for customs clearance when shipping multiple quantities packed together in one parcel?

When shipping multiple quantities packed in a single parcel, generate invoices as follows: 1. Generate individual invoices for each item or quantity as required by customs regulations. 2. Attach or include all three invoices (one per eyeglass pair) with the shipment documentation. 3. Ensure that these invoices accurately reflect the contents and values of each unit. PluginHive’s system typically generates invoices per item in the order. Even when shipping a consolidated parcel, you should maintain invoice documentation for all items for smooth customs clearance.

How simple is it for a shipping staff member to use the app for generating FedEx shipping labels with preset rates and customs declarations?

After initial setup of your FedEx account and customs declaration preferences, the daily shipping workflow is streamlined: 1. Shipping staff only need to click once to generate each shipping label. 2. The app automatically applies your negotiated FedEx rates and the preset international declaration details. 3. Tracking information syncs automatically back to Shopify without manual input. This one-button process makes daily operations fast, consistent, and easy for your team.

How was the "Harmonized Code is Invalid" error fixed when generating return labels, and what should I do if it occurs again with other product variants?

The error in your case was caused by a temporary issue on the FedEx API side, not by any change from PluginHive. No adjustments were made from PluginHive’s end to fix the problem. If you encounter the same issue again with other product variants: 1. Verify that the HS codes assigned to your products are correct and comply with customs requirements for the destination country. 2. Retry generating the return label after some time, as the issue might be temporary at the carrier or API level. 3. Contact PluginHive support or your carrier’s helpdesk with specific order details and error messages if the problem persists. 4. Provide order numbers and any relevant error information to enable thorough investigation. PluginHive support is available to assist you further whenever you face this issue again.

I don’t have harmonized system (HS) codes for my products. Could this cause issues when creating shipping labels, and how should I handle it?

While the absence of HS codes may not directly cause label creation errors, it is highly recommended to include them. HS codes help customs authorities correctly identify your goods, which facilitates customs clearance and ensures the correct calculation of duties and taxes. To handle this: 1. Obtain the appropriate HS codes for your products, which can be found through online databases or your customs agent. 2. In the PH Ship Rate app, update each product’s information by navigating to app -> product -> view product. 3. Enter the HS code in the designated field. Adding HS codes reduces the risk of customs delays or misclassification, helping ensure smooth international shipments.

If I cannot change the recipient currency to the sender currency to avoid customs issues, should I generate the FedEx Air Waybill (AWB) manually to avoid currency errors?

Yes, generating the AWB manually can be considered a workaround if you cannot change the recipient currency to the sender currency to comply with customs regulations. Since the FedEx API will reject shipments with unsupported recipient currencies, manual generation of the AWB allows you to control the currency handling directly with FedEx. Additionally: – Consult with your FedEx Account Representative to explore if there are alternative solutions or exceptions for your currency scenario. – Ensure that the payment and invoice details match the currency used to avoid customs delays. This approach helps you avoid automated API errors while maintaining compliance with customs requirements.

If I export the product file, add a custom description, and then import it again, will the custom description overwrite the product title used on FedEx invoices? Also, will these changes be used only within the PluginHive app?

Updating the custom description in the CSV file will not overwrite the product title on the FedEx invoices if your current setting for "Product Information To Be Displayed" is set to "Product Name" (found under App > Settings > International Settings > More Settings > Product And Shipping Information). To show both the product name and custom description on invoices, change this setting to "Product Name and Description." The custom description changes you make will be used only in the commercial invoice section within the PluginHive app and will not affect product titles elsewhere or outside the app.

If my store is located in the USA but products are shipped from Korea, should I use Shopify’s basic tax settings for the USA or rely on the PluginHive app for tax calculation?

Even if your store location is the USA, since your products are shipped from Korea, it is advisable to provide accurate product information including HS codes and country of origin to PluginHive to calculate duties and taxes correctly. The app works in conjunction with Shopify’s Basic Tax Settings, so you may continue to use Shopify’s settings for general tax management in the USA. However, for international shipments involving duties and taxes, the app handles relevant calculations based on product origin and destination. For specific tax compliance and registration requirements (such as tax ID usage or liability), consult your FedEx account manager or a tax professional to ensure correct setup. You can also book a consultation via the provided plugin support link if necessary.

If the FedEx REST API update is not approved before the deadline, will the FedEx integration in PluginHive fail and disrupt order processing?

The FedEx REST API development has been fully completed by PluginHive in accordance with FedEx’s latest guidelines. Although certification from FedEx is pending and expected by early February 2025, your FedEx integration with PluginHive will continue to function without any disruption in the meantime. PluginHive has ensured compatibility and compliance ahead of certification to prevent any issues with order processing. Therefore, you can be assured that your FedEx connection will remain stable and operational until the updated integration is certified. If you face any issues, support is available to assist you further.

Is enabling ETD and uploading my signature and letterhead sufficient to have all customs invoices generated automatically without further manual work on my part?

Yes, once you enable ETD and upload your signature and letterhead in the app settings, the PluginHive app will generate all required customs documents automatically for your shipments. This removes the need for manual generation or handling of commercial invoices on your end. Feel free to reach out if you need assistance with the setup.

Is it possible for the app to pull the product description into the commercial invoice, and how does it handle product details for customs and shipping documentation?

The app automatically retrieves key product details such as Product Name, Product Price, and Product Weight directly from the store. Additionally, some custom details like HS Code and Country of Manufacturer are fetched as well. However, any other invoice details—such as a more detailed product description or fabric type—need to be added manually within the app, as these are not automatically pulled from your store’s product description for the commercial invoice.

Is it possible to add our MID code to the commercial invoice so that it shows automatically, and how can this be done in the current app version?

Yes, you can add your MID code to the commercial invoice to have it appear automatically. To do this in the current version of the app: 1. Go to the app dashboard and navigate to **App → Settings → Store Contact Details**. 2. Enter your MID code in the designated MID Code field. 3. Note that changes will only apply to new shipping labels generated after updating the MID code. 4. After saving, generate a new label for an international order to verify that the MID code appears correctly on the commercial invoice.

Is it possible to add the HS code to the invoice generated by the PluginHive system, similar to how it appears on the FedEx shipment label creation page? If yes, how can I do this?

Yes, you can add the HS Code to products in the PluginHive app and have it displayed on the Commercial Invoice for shipments. To do this: 1. Go to the Products section within the PluginHive app. 2. Export your product list as a CSV file. 3. Open the CSV file and add the HS Code for each product and its variants in the appropriate column. 4. Save the updated CSV file. 5. Import this updated CSV back into the app to update your products. 6. After this, any new orders with labels generated through the app will include the HS Code on the invoice automatically.

Is it possible to adjust shipping rates by increasing shipment weight by 1 kg for every 15 kg to be shipped within PluginHive’s FedEx app?

No, the PluginHive FedEx app does not support automatic shipment weight adjustments such as adding 1 kg for every 15 kg shipped. The shipping rates are calculated based on the actual package weight sent by Shopify. Instead, you can apply either flat value or percentage-based adjustments to the final rate via the app’s Rate Settings to approximate your desired costs.

Is it possible to automatically charge a custom percentage (for example, 50%) of the FedEx shipping rate using the PluginHive app?

Yes, the PH Ship Rate and Track app supports functionality to modify shipping rates shown at checkout. You can configure the app to apply a custom percentage markup or discount on the FedEx rates (such as charging 50% of the displayed FedEx rate) automatically. This enables flexible pricing adjustments without manual intervention. You can set this up in the app’s configuration panel under rate adjustments or surcharges.

Is it possible to change the template of the invoice in PluginHive, and if so, how can I personalize it with branding?

The commercial invoice generated by FedEx through PluginHive uses a standard template that cannot be fully customized. However, you can personalize the commercial invoice by adding your company logo and signature to it. To do this, follow these steps: 1. Go to the PluginHive app dashboard. 2. Navigate to **App → Settings → International Shipping Settings**. 3. Upload your company letterhead or logo and your signature in the relevant fields. 4. Save the settings. 5. Generate a label for a new international order to see the updated commercial invoice with your branding included. This approach allows you to add a personalized touch to your invoices within the existing FedEx template constraints.

Is it possible to collect taxes on shipments through Shopify and have those taxes reflected on shipping labels generated by PluginHive to avoid customs delays?

The taxes and duties included in the shipping rates provided by FedEx are automatically integrated if they are mandatory for the shipment. In PluginHive: 1. You can configure the **Duties Payment Type** in the app settings according to your preference (e.g., sender pays, recipient pays). 2. However, the app does not calculate or display product-related taxes or duties separately at checkout, nor does it include these taxes on shipping labels. The shipping labels will show the shipping charges inclusive of duties only as reflected in FedEx rates. 3. Product taxes and duties management are handled by Shopify’s tax settings, not by the PluginHive app. You will need to use Shopify’s features or apps to collect product taxes on your store. 4. You can include product tax details on the **Commercial Invoice** generated within the app, which helps customs but is separate from the shipping label. Therefore, while PluginHive supports including duties in shipping costs as per FedEx, collecting and reflecting product taxes requires Shopify’s tax configuration. For a complete solution, coordinate tax collection via Shopify Plus and ensure duties payment options are set correctly in PluginHive to reduce customs delays.

Is it possible to configure the application to show a reduced percentage amount (e.g., 20% less) on the commercial invoice than the actual order total?

Yes, you can display a percentage of the product price on the commercial invoice by configuring the app settings as follows: 1. Navigate to **App Settings**. 2. Go to **International Settings**. 3. Click on **Product And Shipping Information**. 4. Under **Product Price To Be Displayed**, select **Percentage of Product Price**. 5. Enter the desired percentage you want to apply (e.g., 70 for 30% less). Note that this setting affects the product price displayed on the invoice only. It does not apply a discount to the order price itself or modify the order total for other calculations.

Is it possible to configure the system to display estimated customs duties separately during the Shopify checkout process using PluginHive settings?

When you enable the option 'Include Duties and Taxes in the rates at the checkout' within PluginHive settings, the duties and tax amount are included within the shipping rate, so the total shipping cost shown at checkout includes these charges. However, Shopify does not allow customization of the checkout page to display duties and taxes as a separate line item. Therefore, it is not possible to have estimated customs duties shown separately at checkout using current PluginHive features.

Is it possible to consolidate multiple shipping notification emails for a single order into one single email using the PH Ship Rate & Track for FedEx app?

Currently, it is not possible to consolidate multiple shipping notification emails into a single email via the PH Ship Rate & Track for FedEx app. This is because Shopify automatically sends separate shipping notification emails for each fulfillment update, such as when multiple packages with individual tracking numbers are shipped for a single order. These notifications are triggered and managed by Shopify’s system, not the app. There is no built-in option to disable or consolidate these notifications at this time. Users who fulfill a single order in multiple packages will receive individual email notifications per package.

Is it possible to display only one preset product on the Commercial Invoice, excluding product configuration options that appear as separate products?

Yes, this can be managed by setting the product configuration options as non-physical products within your store. Once these items are designated as non-physical, you can configure the PluginHive app to exclude non-physical products from appearing on the commercial invoice. This ensures that only the main preset product is displayed on the commercial invoice, while configuration options (such as gift set customizations) are omitted. If you face any issues with this setup, you can reach out to PluginHive support for further assistance.

Is it possible to display the shipping cost on the commercial invoice, and how can I enable this feature?

Yes, it is possible to display the shipping cost on the Commercial Invoice. To enable this feature, follow these steps: 1. Go to the PluginHive app and navigate to **App Settings**. 2. Select **International Shipping Settings**. 3. Click on **More Settings**. 4. Under **Shipping Price**, enable the option **Include Shipping Charges in Commercial Invoice**. 5. Save the changes. These changes will apply to all newly generated shipping labels and their associated commercial invoices.

Is it possible to edit the item description of an existing order before creating the shipping label, so that a specific term like "Swimsuit" appears on the air waybill without changing the product name on the website?

Yes, you can add or update the item description that appears on the shipping label and commercial invoice without affecting the product name on your website. To do this, follow these steps: 1. Go to the PluginHive app and navigate to Products -> Export. 2. Download the product data as a CSV file. 3. Update the Description field in the CSV file to include the desired text (e.g., adding "Swimsuit"). 4. Import the updated CSV file back into the app. This updated description will appear on the commercial invoice and shipping label but will not alter the product name displayed on your website.

Is it possible to fetch the product cost from a different metafield to display it on the commercial invoice, or modify the declared value or product cost directly within the PluginHive app for generating commercial invoices?

Yes, you can update the product value that appears on the commercial invoice by using the Declared Value field within the app’s Products page. To do this: 1. Navigate to the Products page in the app and enter the new product value in the Declared Value field. 2. For bulk updates, you can use the Product CSV Import feature available in the app to upload changes en masse. 3. After updating the Declared Value, go to App Settings -> International Shipping Settings -> More Settings, and set the Commercial Invoice product price to use the Declared Value field. This will ensure the declared value you want is printed on the commercial invoice.

Is it possible to generate a list of shipping fees and order numbers for shipments made with FedEx more than 30 days ago using the PH Ship Rate & Track for FedEx app?

The PH Ship Rate & Track for FedEx app allows you to generate order reports directly within the app for shipments made in the last 30 days by navigating to App > Shipping Page > Generate Report. To obtain order reports for periods longer than 30 days, such as historical data beyond the last month, you need to contact support. The support team can manually generate and provide the requested data if you specify the date range and purpose of the report.

Is it possible to generate customs declaration forms or shipping documents in PluginHive for shipments that do not correspond to Shopify orders?

PluginHive only processes orders and generates shipping documents for orders that exist within Shopify. It does not support generating customs declarations or any shipping documentation for shipments outside of Shopify or for orders that are not in the Shopify system.

Is it possible to generate invoices for orders with a zero value in the PluginHive app?

For domestic shipments, including zero-value orders, the PluginHive app generates only the shipping label and does not generate an invoice document. Commercial invoices are generated exclusively for international shipments. Therefore, if your order is domestic, you will not receive an invoice, regardless of the order value.

Is it possible to have separate PDF files for shipping labels and invoices to avoid manually splitting them?

Currently, PluginHive does not support generating separate PDF files for shipping labels and invoices; they are combined into a single PDF. However, you can reduce manual handling by enabling the Electronic Trade Documents (ETD) functionality provided by FedEx within the app. When ETD is enabled, commercial invoices and other customs documents are uploaded electronically by FedEx, eliminating the need to print and physically attach them to packages. This allows you to print only the shipping labels via the app, simplifying your printing workflow. To enable ETD: 1. Navigate to the app’s **Settings**. 2. Go to **International Shipping Settings**. 3. Enable the FedEx ETD option. 4. Ensure you upload images for the required signature and company letterhead, as these are mandatory for ETD processing. Once ETD is active, you can print shipping labels directly via the app without printing the invoices, thereby reducing manual work related to handling combined PDFs.

Is it possible to include information in Polish in the 'Description of Goods' section when generating a commercial invoice for shipments using FedEx in Poland?

FedEx supports only English characters for shipment documentation. Therefore, the 'Description of Goods' section on the commercial invoice must be completed entirely in English. This includes details such as the item type (e.g., clothing), specific type of clothing, and the materials used. Using Polish or any other non-English characters can result in shipment delays due to customs clearance issues.

Is it possible to issue both Pro Forma and Commercial invoices together for an international shipment with FedEx?

No, FedEx does not support generating both a Pro Forma invoice and a Commercial invoice for the same order. Depending on the destination country, FedEx will issue either a Commercial Invoice or a Pro Forma Invoice, but not both simultaneously.

Is it possible to migrate PluginHive’s app to a custom-built WMS or connect to PluginHive via API for integration with a non-Shopify frontend?

Currently, PluginHive does not support integration with custom-built websites or WMS systems via API. Their shipping solutions are designed to work with popular eCommerce platforms such as Shopify, and there is no available option to migrate the PluginHive app or connect it directly through an API to a custom frontend. Users looking to integrate must continue using supported platforms or await future updates.

Is it possible to obtain more robust shipping reports from the app, including a longer reporting window such as 90 days, with details like tracking numbers, delivered date, and delivery state? Can these reports be automated via daily email? Also, is API access available for this purpose?

Currently, the app allows you to download Order Reports for up to the past 30 days only. These reports include details such as Order ID, Label Created Date, and Tracking Numbers. However, automation of daily order reports or extending the report window to 90 days is not supported at this time. Additionally, API access is not provided for this app, so integration via API for custom reporting is not available. You may manually download the available reports periodically to meet your tracking needs.

Is it possible to print declared value on international shipping documents and actual product price on domestic (USA) shipping documents separately in the PluginHive FedEx app?

Currently, the app shows the declared value (or the lesser of declared value and product price) on the packing slip and invoice for both domestic and international shipments uniformly. There is no separate setting to print actual product price for domestic shipments and declared value only for international orders. However, as a workaround, you can disable packing slip printing altogether for domestic shipments (via the setting below), so only shipping labels are printed for domestic shipments while international shipments include packing slips. The option to disable packing slips is global and cannot be toggled separately for domestic vs. international shipments. This limitation is recognized, and the product team is reviewing it, but no immediate fix is available.

Is it possible to print FedEx invoices and shipping slips in the currency that the customer paid, matching the Shopify order currency?

Yes. The app generates Commercial Invoices for international orders in the recipient’s currency, which is typically the same currency used by the customer in Shopify. However, due to multiple currency conversions—once when the order is placed and again when the shipping label is generated—the invoice values may not exactly match the original Shopify order price. If the order has not yet been processed through the app (i.e., label generated), invoices will not be available. If discrepancies persist or you face difficulties, you can contact support for a case-specific review.

Is it possible to schedule a support call with PluginHive to resolve complex duties and taxes calculation issues?

Yes, you can schedule a support call with PluginHive. They offer Zoom meetings to assist with setup and troubleshoot duties and taxes configuration. To arrange a call: 1. Request a meeting via their scheduling link or support team. 2. Attend the call prepared with relevant account info and system readiness (microphone, screen sharing permissions). 3. Use the session to review your specific case, clarify HS Code usage, settings, and FedEx integration. 4. PluginHive can facilitate a joint call with your FedEx Account Representative if needed to resolve API and calculation discrepancies. These FAQs distill the core technical guidance and configuration steps about duties and taxes configuration, troubleshooting, and FedEx integration from the provided conversation.

Is it possible to select multiple orders and process them as a single FedEx consignment with one consolidated AWB and commercial invoice totaling all selected orders’ weights and values?

No, currently each order is treated individually by FedEx. The commercial invoice and airway bill (AWB) are generated for each order separately, and it is not possible to consolidate multiple orders into a single FedEx consignment or produce one combined commercial invoice that totals weight and values for multiple orders. Each order must be processed separately with its own shipping documentation.

Is it possible to set a minimum order or product price value, such as $12, for invoices in PluginHive?

Yes, you can set a minimum product price value in PluginHive. To do this, follow these steps: 1. Log in to your PluginHive app. 2. Navigate to **Settings**. 3. Go to **International Settings**. 4. Click on **More Settings**. 5. Set the minimum product price value as desired (for example, $12). Once this is configured, if the product price is less than the minimum value you set, PluginHive will apply this minimum value as the product price for customs purposes on the invoice. This ensures that invoices respect your set minimum order or product value threshold. If you need further assistance configuring this setting, support is available to guide you through the process.

Is it possible to show the declared value as the product price for international shipments and the actual product price for domestic shipments?

Yes, the default behavior is that declared value represents the value used for international shipping customs and insurance, while domestic shipments generally use the actual product price without declared value designation. You can manually set the declared value per product to match the product price or any other value for international shipments. However, keep in mind you need to edit these values individually as bulk update is not available.

Is it possible to upload custom declaration documents, such as a file with a brand logo, during manual label generation for FedEx shipments?

Yes, while generating FedEx shipping labels through the app, the system automatically creates a Commercial Invoice with the order details. However, if you need to include an additional custom declaration document (e.g., a file with your brand logo), you must create this document manually outside the app. After generating the shipping label for the order, you can upload your custom document by using the "Upload Documents" option available in the app. Note that the app does not support generating or attaching additional custom documents automatically during label creation, so manual creation and subsequent upload after label generation is required.

Is the "Is B13A/ITN Field Needed" option available in PluginHive to resolve the "FTR Exemption or AES Citation not valid for EEI" error for shipments to South Africa?

Currently, PluginHive does not support the "Is B13A/ITN Field Needed" option for shipments to South Africa. Although this field was previously used to address similar export compliance errors, it is not available in the Manual Label Generation page or settings for South African shipments at this time. This limitation means users cannot enable B13A/ITN directly within the app for South Africa shipments yet.

Is the Invoice Number display issue on FedEx commercial invoices currently resolved in the PluginHive app?

No, the issue is not resolved yet. The PluginHive app’s current version does not send the Invoice Number within the `<CommercialInvoiceDetails>` section required by FedEx for printing on commercial invoices. The development team plans to enhance the app to include this XML change, but the update will be available only in a future release expected by the end of April 2025. Until then, the Invoice Number will not appear on the FedEx commercial invoice generated via the app.

Is the second label in the shipping documents a commercial invoice, and do I need to use the third document as well?

The PDF contains three distinct documents: the shipping label, the reference label, and the commercial invoice. The second label you see is the reference label, not the commercial invoice. Both the reference label and the commercial invoice are required specifically for international shipments. FedEx mandates that you submit three copies of these documents (shipping label, reference label, and commercial invoice) to ensure proper customs processing. Therefore, you must use all three documents when preparing your international shipment. For further clarification and setting adjustments, it is recommended to review the international shipping settings and how to manage custom values for discounted orders as explained in the available instructional resources.

Is there a DDP (Delivered Duty Paid) option available in the PH MultiCarrier app to add duties at checkout?

Yes, the PH MultiCarrier Shipping Label App offers a DDP option for adding duties at checkout. This feature is available if the chosen carriers support DDP services. You can utilize this option to include duties and taxes at checkout, ensuring a smoother international shipping experience for your customers.

Is there a way to bulk update the international shipping custom description for products, so I don't have to set it manually for each product?

Yes, you can bulk update the custom descriptions for your products using the Export and Import CSV features in the app. Follow these steps: 1. Navigate to the app and go to **Settings > Products**. 2. Click on **Export CSV** to download the current product details file. 3. Open the exported CSV file and update the column labeled **Custom Description** with the desired descriptions for each product. Be careful not to modify other columns or change the file structure. 4. Save the changes and return to the app’s same **Settings > Products** screen. 5. Use the **Import CSV** option to upload your updated file. 6. The app will process the file and apply the updated custom descriptions in bulk. This allows you to efficiently set international shipping descriptions without editing each product manually.

Is there a way to exclude the "FedEx International Economy" service when using the "Select Cheapest" option for automatic label generation?

The "Select Cheapest" setting automatically picks the lowest-priced service offered by FedEx based on your account rates. If "FedEx International Economy" is being chosen, it indicates that this service is currently the cheapest option available for your shipment. The app does not provide a direct option to exclude specific services like FedEx International Economy when using the automatic "Select Cheapest" setting. However, you can manually select your preferred FedEx service to avoid using FedEx International Economy by following these steps: 1. Open the Shopify order you want to ship. 2. Click **More Actions** > **Generate Label**. 3. On the Manual Label Generation page, click the **Generate Packages** button. 4. Click **Get Shipping Rates** to retrieve all available FedEx shipping options for that order. 5. Review the list of services and select the desired FedEx service that you want to use (excluding FedEx International Economy). 6. Generate the shipping label for the selected service. This manual process allows you to bypass the automatic selection and specifically choose services compliant with your contract and preferred shipping methods.

Is there a way to make the PluginHive app generate commercial invoices for shipments to Puerto Rico, as it does for international orders like Canada?

Currently, the PluginHive app does not automatically generate commercial invoices for shipments from the US to Puerto Rico because Puerto Rico is treated as a domestic destination within the US. However, FedEx requires a commercial invoice for shipments to Puerto Rico for pickup. As a temporary workaround, you need to create the commercial invoices manually on FedEx.com and input the tracking number into Shopify to ensure proper documentation with your shipments to Puerto Rico.

Is there a way to manually create a Commercial Invoice for an order within the app?

No, the app cannot manually generate Commercial Invoices for orders. Commercial Invoices are generated directly by FedEx through their API only for shipments to countries that require them. Because the app does not have control over this document generation, it does not provide a feature to manually create or add Commercial Invoices to orders.

Is there an easy way to update the 'declared value' for all products at once using an imported spreadsheet or file?

Currently, the declared value must be configured individually for each product within the app's products page. There is no bulk update feature via spreadsheet or file import for declared values. However, in the App Settings under International Shipping Settings, you can choose how the product price is displayed on invoices with four options: 1. Product Price – Uses the actual product price. 2. Fixed Price – Displays a set flat fixed price on invoices regardless of the actual product price. 3. Percentage of Product Price – Displays a percentage of the product price on invoices. 4. Declared Value – Requires setting the declared value individually for each product. If you want to use declared values specifically, each product must be updated one by one.

My uploaded signature and letterhead images aren’t being accepted in the app. What could be the issue and how can I fix it?

If your images fail to upload, the most common issue is that the image dimensions or file size exceed the app’s requirements. To fix this: 1. Resize your images so the width does not exceed 700 pixels. 2. Ensure the height does not exceed 50 pixels. 3. Confirm the file size is no larger than 5 MB per image. 4. After resizing, upload the images again in App Settings → International Shipping Settings. 5. Once the images are successfully uploaded, try generating the shipping label again. Following these size constraints allows the app to accept your images and generate valid commercial invoices.

Should HS codes be updated in Shopify or within the PluginHive app?

You can add HS codes in both places: 1. In the Shopify product details page, enter the HS codes for each product. Updates here will automatically sync and reflect in the PluginHive app products page. 2. Alternatively, you can update or add HS codes directly within the PluginHive app under the products section. This synchronization ensures that customs documentation is accurate and complete, assisting in smooth international shipments.

The commercial invoice is showing incorrect product values because it pulled a percentage value instead of the actual product cost. How can I confirm and fix the system so that it pulls the actual product price as the declared value on future commercial invoices?

To ensure the system declares the actual product price and not a percentage value on commercial invoices: 1. Navigate to the International Shipping Settings within the PluginHive app. 2. Confirm that the option “Actual Product Price” is selected for the declared value on customs invoices rather than a percentage or other calculation method. 3. After updating the setting to “Actual Product Price,” generate a new label for a fresh international order to verify that the invoice reflects the correct amount. 4. If the system still pulls incorrect values, share the new order number with support for further investigation. Note that changing the setting to “Actual Product Price” will cause the system to use the real product cost moving forward, but this will only apply to new shipments created after this configuration change.

The ETD option is enabled and I added the Customer Signature and Letter Head, but the commercial invoice still isn’t uploading. What should I check next?

Verify that you have successfully uploaded the Customer Signature and Letter Head files into the app settings—not just enabled ETD. The app requires both files to be uploaded for the commercial invoice to be sent to FedEx. Also, remember that changes will apply only to new shipments for which labels are generated after the update. Confirm these files are present and re-upload them if necessary, then generate a new label for the international shipment to test the upload.

What additional settings or processes can help avoid shipment delays related to customs documentation?

Implement the following to streamline customs processing: 1. Enable the ‘ETD’ (Electronic Trade Documents) option in the app settings under International Shipping settings. This allows you to send required customs documents, like commercial invoices, electronically, eliminating the need for physical paperwork. 2. Upload your company logo and signature in the app to be included in electronic documents, enhancing document authenticity. 3. Ensure all products have accurate and detailed customs information configured, including: – HS (Harmonized System) Code – Country of Origin – Detailed Product Description 4. These steps help customs officials quickly verify shipment contents, reducing clearance delays.

What are the default or basic settings I should use in the PluginHive app for customs information and commercial invoice generation for Greece shipments?

FedEx does not support generating commercial invoices for shipments to Greece through this app, regardless of settings. Therefore, the app’s customs and invoice settings will not impact the generation of a FedEx commercial invoice for Greece. You need to create your own commercial invoice manually for Greece shipments to comply with customs. The app supports only FedEx-generated commercial invoices and cannot override FedEx’s restrictions for Greece. No specific default settings in the app will enable automated commercial invoice generation for Greece.

What are the important setup and configuration steps to get FedEx rates correctly at checkout using PluginHive?

Follow these steps to properly configure the FedEx shipping service in your store via PluginHive: 1. Add relevant shipping zones in your Shopify store settings where you want FedEx rates to be available. 2. Install and integrate the FedEx app or PluginHive FedEx carrier service in your store. 3. Configure essential app settings including: – Packaging: Define package types and packing preferences correctly. – Carrier Services: Enable FedEx carrier services you want to offer. – Documents/Labels: Set up label and document generation preferences. – Insurance: Enable and configure insurance options if needed. – International Shipping Settings: Input necessary data for international shipments including HS codes and country of manufacture details for products. 4. Ensure all products have accurate weights and dimensions defined in their product details. 5. Verify that the “ship from” location is set correctly, as rates calculations and service availability depend on this location. 6. Test the setup by creating a test order with shipping addresses in enabled zones to check FedEx rates appear at checkout. 7. Use the app features to generate shipping labels, print documents, and manage orders efficiently. Following these steps will ensure FedEx rates and services function as expected during checkout.

What are the recommended next steps if PluginHive support cannot identify how to fix an export compliance shipping error?

If PluginHive support is unable to resolve the export compliance shipping error after initial review: 1. Contact your FedEx Account Representative directly with detailed error information and the shipment failure documents (e.g., RequestResponse XML). 2. Confirm the correct export filing information such as AES Citation or FTR Exemption required by FedEx for your shipment destination. 3. Communicate these details back to the PluginHive support team so they can assist you in updating the app’s configuration accordingly. Following this process ensures compliance information is correctly entered and avoids further shipment errors.

What are the required image resolution and size for uploading the Customer Signature and Letter Head in the app to avoid the "COMMERCIAL_INVOICE requires an electronic SIGNATURE" error?

The uploaded image files for Customer Signature and Letter Head must meet the following criteria to be accepted and saved in the app: – File size should not exceed 5 MB. – Resolution should be exactly 700 pixels in width and 50 pixels in height. Make sure to adjust your image files accordingly before uploading. After uploading, save the settings and refresh the page to confirm the images have been successfully uploaded. Images not meeting these specifications will not be saved, which can cause errors like the electronic signature requirement in the commercial invoice.

What are the required specifications for the signature and letterhead images used in international shipping settings?

The images for signature and letterhead must meet these specifications for successful uploading and label generation: – File formats supported: JPG, PNG, or PDF. – File size must be less than 1 MB. – Image resolution should be approximately 700 pixels wide by 50 pixels high. Images that do not meet these criteria may not save correctly or cause errors in label creation. Adjust image size using an image editor before uploading if needed.

What are the size requirements for the letterhead and customer signature images when uploading them for FedEx commercial invoice fulfillment in the PluginHive app?

The letterhead and customer signature images must be resized to a maximum dimension of 700×50 pixels. Images exceeding these dimensions are not accepted by the system and will fail to save correctly. Before uploading, verify that both images meet this 700×50 px size limit to ensure successful saving and usage in order fulfillment.

What can PluginHive support do if the uploaded Customer Signature and Letter Head images are causing issues with label generation?

PluginHive support can assist by resizing the images to meet file size and format requirements and upload them on your behalf. This service helps resolve problems where images exceed size limits or are in incompatible formats that prevent their use during label generation. Once they have uploaded the optimized images, you can regenerate the shipping label to confirm that the commercial invoice and related documents upload successfully to FedEx.

What causes the FedEx error "Invalid currency type for total insured value" when fulfilling an order, and how can this be resolved to complete the shipment?

This error occurs because FedEx does not support the currency used for the total insured value in the shipment; for example, using Ukrainian hryvnia (UAH) is unsupported. To resolve this: 1. Go to your PluginHive app settings. 2. Navigate to **International Shipping Settings**. 3. Click on **More Settings**. 4. Locate the option for **Commercial Invoice Currency**. 5. Set the currency option to **Sender** instead of Recipient currency. By setting the commercial invoice currency to the sender’s currency, the label generation will use a supported currency, resolving the error and allowing the shipment to be fulfilled. After making this change, regenerate the shipping label and proceed with the shipment.

What causes the FedEx label generation error "SoldTo party is only included for 'Sold' shipments. Please verify Shipment Purpose" for Canadian shipments, and how can it be resolved?

This error is related to the "Purpose of Shipment" and "Show Billing Address in Commercial Invoice" settings in the PluginHive app: – If "Show Billing Address in Commercial Invoice" is enabled, then the "Purpose of Shipment" must be set to **Sold**. – If you disable the billing address option, the shipment purpose setting can be flexible. This is a FedEx requirement to include the SoldTo party information only for ‘Sold’ shipments. This error typically appears with certain FedEx services. It is most common with Canadian shipments because they often use the **FedEx International Ground®** service, which enforces this rule, whereas other international shipments might use **FedEx International Connect Plus®**, which may not. To fix the issue: set the "Purpose of Shipment" to **Sold** in the app under International Shipping Settings, or disable the billing address option. You can also try switching the FedEx service used for Canada shipments to "International Connect Plus®" to avoid this error.

What causes the missing part of the FedEx Bill of Lading (AWB) when printing, and how can I fix it?

The missing part of the AWB likely results from the "ETD" (Electronic Trade Documents) option being enabled in PluginHive. ETD automatically sends customs and shipping documents like AWB, Reference Labels, and Commercial Invoices electronically to FedEx, so physical copies (including the second AWB page) are not generated for printing. To ensure both AWB pages print physically: 1. Go to the app’s Settings -> International Shipping Settings. 2. Disable the "ETD" option. 3. Cancel any existing FedEx label related to the shipment. 4. Regenerate a new label after disabling ETD. This sequence is necessary because changes in ETD settings require label cancellation and re-creation to apply. After this, the system will generate the full physical document with both AWB parts.

What details are required from FedEx to complete the international shipping setup in the PluginHive app?

To complete the international shipping setup with FedEx in the PluginHive app, you need to configure several important fields related to customs documentation and shipment details. These include: 1. Purpose of Shipment – Specify the reason for shipping the goods internationally (e.g., sale, gift, sample). 2. Terms of Sale – Define the commercial terms governing the transaction (e.g., DDP, DAP). 3. Invoice Currency – Select the currency in which the commercial invoice will be issued. 4. Product and Shipping Information – Provide detailed product descriptions and shipping particulars required on the Commercial Invoice. These settings can be accessed and configured within the app by navigating to: **App > Settings > International Shipping Settings > More Settings** Ensure all these fields are accurately completed to avoid delays or issues with FedEx international shipments. It is recommended to coordinate directly with FedEx or your shipping team to validate these details.

What do the numbers like $443.80 and $36.92 shown in the app represent?

These numbers represent the product prices shown in the order summary page within the app. The same values will appear on the Commercial Invoice. They reflect the unit product prices converted into the currency set for the invoice.

What does changing the shipping origin address in Shopify Locations mean, and how does it affect shipping labels and invoices when shipping from a warehouse in Denmark to the UK?

The origin address set in Shopify Settings → Locations should always reflect the physical location from where you are actually shipping the order. This address is used for shipping label generation and customs. While the app can print different addresses on shipping labels, the commercial invoice must display accurate origin address information for customs compliance. It is not possible to print an alternate address (such as your UK registered address) on the commercial invoice instead of the actual shipping origin. If you want the UK registered address to appear on the invoice for other reasons, you should consult directly with your FedEx representative. Note that incorrect origin addresses can cause shipping errors, so always keep the ship-from location accurate in Shopify.

What does the "Commodity Description is required" error mean when creating a shipping label, and how can I fix it in the PH Ship Rate application?

The "Commodity Description is required" error often occurs because certain settings in the app are causing the label creation to fail. Specifically, if the "Third Party Consignee" option is enabled under app -> settings -> international settings, it may trigger this error unless your FedEx account has this special service enabled. To fix the issue: 1. Navigate to the PH Ship Rate app settings: app -> settings -> international settings. 2. Check if the "Third Party Consignee" option is enabled. 3. If enabled and you do not have this service active on your FedEx account, disable this option. 4. Attempt to create the shipping label again. Additionally, ensure your products have necessary harmonized system (HS) codes to help with customs clearance and accurate duty calculation. While not always mandatory, including HS codes simplifies customs processing. For combo products treated as single units but containing multiple items, add a detailed description in the product details under app -> product -> view product by updating the custom description field. This ensures accurate representation of the combo contents on the shipping label.

What does the "Do You Stack Products In Boxes?" option in PluginHive’s Packaging Settings do, and how does it affect shipping box calculations?

The "Do You Stack Products In Boxes?" option is designed for products that are stacked vertically, such as pillows, where the height dimension accumulates for each unit. When this option is enabled, PluginHive calculates the total box height by multiplying the product height by the quantity, while width and length remain constant. For example, with a product measuring 6x4x4 inches and a quantity of 5, the height is summed up to 20 inches (4 inches x 5), leading the system to allocate products into boxes based on this stacked height dimension (e.g., one 20x20x20 box fitting 5 hats). If this option is disabled, the system attempts to fill the box using full volume optimization, accounting for width, length, and height to better pack the products without strictly stacking, potentially reducing the number of boxes needed.

What does the "label failure" error related to the commercial invoice mean, and how can I resolve it?

The "label failure" error stating "The COMMERCIAL_INVOICE requires an electronic LETTER_HEAD" indicates that the shipment invoice is missing the mandatory electronic signature and letterhead images required by FedEx for customs clearance in certain countries. To resolve this: 1. Go to App Settings in your PluginHive account. 2. Navigate to International Shipping Settings. 3. Upload both a signature image and a letterhead image as required. 4. Ensure these images meet the specified format and size constraints (detailed in the settings) to be accepted by the app. 5. After uploading, try generating the shipping label again. This process ensures that invoices are properly generated with the necessary electronic documents for customs.

What does the error "COMMERCIAL_INVOICE requires an electronic LETTER_HEAD" mean and how do I resolve it?

This error occurs because the Commercial Invoice requires an electronic letterhead to be uploaded for generating international shipping labels. To resolve: 1. Go to App Settings → International Shipping Settings → ETD Settings. 2. Ensure you have uploaded the store owner’s electronic signature and the company’s letterhead (as image files). 3. Ensure the uploaded images conform to recommended file size limits (images exceeding size limits may fail to upload). If you experience upload failure, resize the images before uploading or request support to upload them for you.

What does the error "Requested Shipment internationalDetail dutiesPayment – Payor is required" mean, and how can I resolve it when generating international shipping labels?

This error occurs because the app requires a specified payor for duties and taxes when generating international labels. Typically, the payment type is set to "Sender," meaning your FedEx account is charged for duties. To resolve this: 1. Ensure the payment responsibility for duties is properly set in your shipment details within the PluginHive app. 2. Confirm your FedEx account linked to the app is active and has the appropriate permissions to pay duties. 3. Review your product customs information to make sure all mandatory fields like description and HS Code are filled correctly. If the problem persists, provide specific shipment details or screenshots to support for troubleshooting.

What features does the PluginHive FedEx Shipping app offer besides displaying shipping rates?

The PluginHive FedEx Shipping app includes: – Automated shipping rate calculation at checkout based on FedEx live rates. – Bulk shipping label generation directly from Shopify admin. – Live tracking updates sent automatically to customers. – Support for domestic and international shipping configurations. – Settings to configure estimated transit times (ETD) and duties/taxes for international shipments. These features streamline your FedEx shipping operations integrated within Shopify.

What file should I upload as the customer signature for the commercial invoice in the PluginHive app?

The customer signature file must be the electronic signature of the individual who registered the FedEx account linked to your shipments. This signature is required by FedEx for international shipments, such as those to India, and must be uploaded in the PluginHive app to avoid errors when generating commercial invoices. Ensure the signature file: 1. Is a clear, legible image of the signature (commonly in PNG or JPG format). 2. Meets the app’s file size and format requirements. 3. Represents the actual signer of the FedEx account to comply with FedEx mandates. Upload this signature file in the **Settings** > **International Shipping Settings** section next to the Letterhead upload area. This will enable proper electronic signature inclusion on the commercial invoice and allow successful label generation.

What happens if I try to generate a shipping label for a 0 value international order through FedEx using PluginHive?

Generating a shipping label for a 0 value international order through FedEx using PluginHive will fail, since FedEx requires a minimum declared order value for customs. To avoid this, the system enforces a minimum default amount (e.g., $3). If a true zero value label is needed, this is not supported by the carrier API, and alternative approaches such as duplicating an existing order or manually adjusting declared values may be necessary.

What information did PluginHive request from the customer to better understand the Broker Select Option (BSO) use case?

PluginHive asked for: – A screen recording of the entire process of generating a shipment label with BSO selected on FedEx.com. – Samples of the generated shipment label and commercial invoice in English showing the BSO applied. The intention was to review the exact steps and documents to evaluate implementing BSO in the app.

What information do I need to specify when enabling FedEx Ground Economy in PluginHive, and where can I get it?

When enabling FedEx Ground Economy, you must specify certain service details such as Indicia, Hub ID, and Ancillary Endorsement. These details are specific to your FedEx account and required to properly configure the Ground Economy service for shipping. To obtain this information, contact your FedEx Account Representative or the FedEx support team directly. Once you have these details, you can enter them into the PluginHive app to activate Ground Economy shipping.

What information should I provide to PluginHive support when requesting help with return label errors?

When requesting assistance from PluginHive support regarding return label errors, provide the following: 1. Specific order numbers where the error occurs. 2. Exact error messages received during label generation. 3. A brief description of the issue, including whether the orders were processed through the app. 4. Screenshots or video links illustrating the error or process (if applicable). 5. Confirmation that collaborator/access permissions are granted for your store so support can investigate thoroughly. 6. Any recent changes you made to product details, especially customs-related fields like HS codes. Providing these details upfront enables support to diagnose and resolve issues more efficiently.

What is the account number I need to enter for FedEx integration in the PluginHive app?

You need to enter your FedEx Account Number, which is a 9-digit number, to use your own FedEx account within the PluginHive app. If you do not have a FedEx account, you can create a new one through the following link: https://www.pluginhive.com/fedex-europe-shipping-discounts. This link also offers up to 85% discounts on international shipping costs. Once you have your FedEx account number, enter it in the app to configure your FedEx shipping settings.

What is the process of verifying that manufacturer details have been successfully added to the Commercial Invoice in the PluginHive FedEx app?

After adding the manufacturer details in the app settings: 1. Save and apply the configuration changes. 2. Create or process a new order that requires an international shipping Commercial Invoice. 3. Generate the Commercial Invoice from the app for that order. 4. Review the invoice document to confirm that the manufacturer name appears as a custom detail in the appropriate section. This step-by-step verification ensures the changes reflect accurately on all generated Commercial Invoices.

What is the purpose of the “Is third Party Insurance Required for Forward Shipments” option in the PluginHive app?

The “Is third Party Insurance Required for Forward Shipments” setting, when enabled, activates FedEx-provided insurance coverage for shipments in transit, based on the declared shipment value. This coverage is facilitated through an insurance agent or broker affiliated with FedEx. It offers protection for standard shipments but does not cover high-value goods, which require third-party insurance services. This setting helps automate insurance declaration without manual intervention.

What is the recommended approach while waiting for PluginHive to release a permanent fix for the currency code issue with FedEx?

While waiting for PluginHive’s official update: – Use the **Recipient** currency setting in the Commercial Invoice config to circumvent the currency code issue. This uses the customer’s country currency for insurance and customs calculations instead of Chilean Peso as CLP. – Validate that your shipping zones and FedEx carrier settings in Shopify are correctly configured to receive rates. – Communicate with your customers clearly if there are any temporary rate discrepancies until the fix is applied. – Monitor PluginHive communications for updates and apply new app versions when available that address this issue. This approach helps maintain shipping functionality for international orders without interruptions related to insured value currency validation errors from FedEx.

What is the recommended process to address unexpected or undesired FedEx KYC emails sent to end customers?

To address unexpected FedEx KYC emails: 1. Verify that all required shipping and customs documentation is fully uploaded and attached to the shipment before dispatch. This minimizes FedEx triggering additional KYC requests. 2. Monitor shipments after uploading documents to see if customers still receive these emails. 3. If issues persist, provide PluginHive support and FedEx with the specific email copies, order numbers, and shipment details to investigate potential misconfigurations or business rule exceptions. 4. Engage with FedEx’s internal teams managing such notifications (via email or calls) to identify if recipient settings can be adjusted externally. 5. Avoid attempting to override recipient emails within the PluginHive app or by app-side configurations, as this is not supported and may cause complications.

What options are available to discuss and implement specific customizations for Commercial Invoices in the PluginHive FedEx app?

If you require specific or advanced customizations for Commercial Invoices, you can schedule a Zoom consultation with the PluginHive support team. During this call, you can: 1. Explain your detailed requirements regarding what additional information you want to show on the invoices (e.g., manufacturer name, ETD, etc.). 2. Get live guidance on configuring the app settings to meet your needs. 3. Receive assistance with testing the changes in real-time by generating example invoices. To schedule a call, use the appointment booking link provided by PluginHive support and select a time convenient to you. Make sure your system has a working microphone and screen-sharing enabled to facilitate the session.

What process is involved in obtaining a Shipping Writer through Plug-in Hive to get better international FedEx rates?

Plug-in Hive offers shipping solutions that integrate your own FedEx account to display FedEx-calculated rates based on your account directly on your store’s checkout. These solutions are available for platforms like Shopify, WooCommerce, BigCommerce, Magento, and PrestaShop. For Shopify users, the PH Ship Rate & Track for FedEx app enables you to show real-time shipping rates, generate bulk shipping labels, and send live tracking updates. To get started, identify your store’s platform to receive the appropriate installation and setup guidance.

What shipping carriers and maximum weight limits does PluginHive support, especially for plans like the Basic plan?

PluginHive supports multiple shipping carriers that can handle shipments ranging from 10 kg up to 100+ kg depending on the carrier’s service capabilities. For customers on the Basic plan, some advanced features such as Custom Carrier Services (CCS) may be limited or unavailable. To verify which carriers and weight limits apply to your specific plan: 1. Review the PluginHive documentation or your app dashboard under shipping carriers supported. 2. Contact support to confirm the maximum shipment weight and carrier availability for your plan type. 3. Consider upgrading your plan if you need access to additional carriers or features like CCS. This helps you select appropriate shipping options that match your business needs and comply with PluginHive’s plan restrictions.

What should I check if commercial invoices or labels for certain orders are not available in the PluginHive app?

If you do not see labels or invoices for a specific order in the app, it may be because you have not yet processed that order for shipment through the app. To generate invoices and labels: 1. Ensure the order is fully paid and ready for fulfillment. 2. Process the shipping label generation in the PluginHive app for that order. 3. Once processed, the app will generate the corresponding commercial invoice and label for printing. Unprocessed orders will not have shipping documents available in the app.

What should I check or do if I notice that VAT is included in shipping charges and appearing incorrectly on commercial invoices?

– Verify in Shopify that shipping charges include VAT and note the VAT rate. – PluginHive has introduced an enhancement to exclude VAT from shipping charges on commercial invoices. – Ensure the feature **"Include Shipping Charges in Commercial Invoice"** is configured correctly as per your requirement. – Alternatively, if you want to show the gross shipping amount, ensure the invoice clearly states VAT is included with the applicable rate. – Contact PluginHive support to confirm that your store has this enhancement enabled or to schedule a demonstration call. These FAQs cover the substantial user questions and full assistant answers around VAT, commercial invoices, duties payment, troubleshooting, feature explanations, setup, and resolution progress as discussed in the conversation.

What should I consider when splitting orders or shipments for customs duty purposes?

– If you split an order into multiple Shopify orders, each below the customs duty threshold (INR 10,000), you will get multiple commercial invoices and shipping labels, potentially avoiding high customs duties for customers. – PluginHive will generate separate shipping labels and FedEx invoices only after the orders are split within Shopify. – Splitting shipments within PluginHive (multi-piece shipment) results in one FedEx invoice and will not help with customs duty as the entire shipment is still treated as a single order. – Merchant teams should ensure the correct decision-making on order splitting before shipment processing to comply with customs and business needs. – Coordinate with your Shopify technical team and FedEx support to understand invoice handling and label printing requirements for split orders and shipments.

What should I do if after updating PluginHive’s international settings the Commercial Invoice still shows the incorrect declared value?

If the Commercial Invoice still displays an incorrect value despite updating settings to use the product price, undertake these actions: 1. Cancel the previously generated shipping label that contains the inaccurate value. 2. Retry generating the shipping label for the same order after the settings change, as the app needs a fresh request to apply updated values. 3. Alternatively, generate a shipping label for a new international order to verify if the correct value appears. 4. If the problem continues, provide PluginHive support with collaborator access to your Shopify store and share a sample order number so they can directly test and verify the label generation configuration. By following these steps, you help ensure the system properly registers and sends the accurate declared value for customs documentation.

What should I do if FedEx does not provide a commercial invoice document via their API for my shipment?

If FedEx’s API does not return a commercial invoice document for your shipment: 1. Understand that the PluginHive app cannot create or upload a commercial invoice independently; it only retrieves documents FedEx generates. 2. Verify with FedEx support if your shipment destination requires a commercial invoice and whether FedEx will generate one. 3. If a commercial invoice is required but FedEx will not generate it automatically, you may need to prepare and upload a manual commercial invoice compliant with your shipment customs needs. 4. Alternatively, explore other shipping providers or FedEx account options that support commercial invoice generation. 5. Use the API request and response logs (RequestResponse XML) to provide detailed information to FedEx support for clarifications. 6. For immediate shipment needs, consider attaching your own commercial invoice document manually with the package if permitted by regulations. Following these steps will ensure compliance with customs requirements even if FedEx’s system does not automatically generate the document.

What should I do if I experience delays in PluginHive’s resolution of VAT and commercial invoice issues but need to fulfill orders?

– PluginHive advises marking such orders as fulfilled even if the enhancement is pending, to meet your financial or operational deadlines. – Be aware that some issues related to VAT on commercial invoices might still apply until the enhancement is fully live. – Coordinate with PluginHive support for any interim workarounds and to understand the risks. – Once the app’s update is live, review new shipments and commercial invoices to confirm that the VAT issue is resolved.

What should I do if I receive conflicting deadline information from FedEx regarding the migration?

If you receive conflicting or updated deadline information from FedEx, please share the exact communication with us so we can review and confirm the current status. We will validate the information and update you accordingly. It is advisable to keep all such emails or notices for reference during this verification process.

What should I do if I want PluginHive to assist with a specific shipping order or ticket?

Provide the relevant order number or ticket ID when contacting PluginHive support. However, details such as order-related issues may require coordination with FedEx or further development from PluginHive’s side if the issue is due to lack of service support (e.g., Poland domestic shipments). PluginHive will communicate updates and suggest next steps based on the specific case.

What should I do if I want the lithium battery compliance statement to appear on shipping documents when using PluginHive with FedEx, given that it cannot be added directly to the AWB?

Since PluginHive does not support adding custom text such as “Lithium ion batteries in compliance with Section II of PI966” directly to the FedEx Air Waybill (AWB), you can include this statement on the Commercial Invoice by: 1. Adding the compliance statement as a Custom Description field in the product details within PluginHive. 2. Configuring the Commercial Invoice settings to display Product Name and Description so that this statement prints on the invoice. 3. For hazardous shipments, enabling Dangerous Goods with all necessary details, but for compliant non-DG lithium batteries, this is not required. This method ensures the necessary compliance information accompanies your shipment documentation, although the AWB label itself cannot be customized via PluginHive.

What should I do if I want to discuss specific customization needs for Commercial Invoice details that are not covered by existing settings in the PluginHive app?

For customized requirements beyond the standard settings, such as adding custom fields or modifying invoice layouts, you can schedule a direct consultation with PluginHive support by booking an appointment through their appointment booking link:

Schedule An Appointment

What should I do if label generation fails with the message "Harmonised code is invalid"?

The "Harmonised code is invalid" error usually relates to incorrect or incomplete Harmonized System (HS) codes assigned to your products, which are mandatory for international shipping. To fix this: 1. Check your products’ HS codes in the app; typically, codes are set by default as 6-digit. 2. FedEx requires a 10-digit HS code for imports and exports to/from countries like the USA. 3. Update all your product’s HS codes to the full 10-digit format. For example, you can append “0000” to existing 6-digit codes to complete them. 4. To update the HS codes: – Export your product list from the app in CSV format. – Edit the HS Code column by adding valid 10-digit codes. – Import the updated CSV back into the app. After completing these updates, label generation should proceed without HS code errors.

What should I do if label generation is not working for my orders in the PluginHive app?

If label generation fails, follow these steps: 1. Verify the order details and destination to ensure they comply with FedEx shipping requirements. 2. Check and update your shipment documents and settings according to your shipping needs. This may include verifying product information, shipping addresses, and required customs documentation. 3. Enable Estimated Time of Delivery (ETD) configuration in the app if applicable, and upload or configure ETD images properly. 4. Attempt to generate the label again using a valid order that meets these conditions. If problems persist, scheduling a support call is recommended to troubleshoot live and update settings as needed.

What should I do if my FedEx shipment is held at customs due to the absence of a commercial invoice, but PluginHive says FedEx does not generate one?

If your shipment is stopped at customs because the commercial invoice is missing but PluginHive shows that FedEx did not generate it: 1. Confirm with FedEx whether a commercial invoice is actually required for your shipment type and destination. 2. If FedEx confirms an invoice is needed but won’t generate it automatically, prepare a commercial invoice manually using a template or from information of previous shipments. 3. Submit the manually prepared commercial invoice directly to FedEx or customs authorities, as required. 4. Ensure all shipment and customs documentation complies with local customs regulations to avoid future holds. 5. Contact PluginHive support only if you need assistance with label details or integration issues; commercial invoice generation policies are controlled by FedEx.

What should I do if PH Ship Rate is not passing required Mexican customs tax data to shipping labels?

1. Check if the app setting "Is Consignee Tax ID Needed in Commercial Invoice" with "Address Line 2" is enabled as an interim solution. 2. Confirm if your PH Ship Rate app version includes the recent enhancement that pulls the RFC tax ID directly from Shopify checkout fields. 3. If the enhancement is not live, contact PluginHive support to confirm the rollout status. 4. Once enhanced, test by generating new shipping labels for Mexico orders and verifying the presence of the RFC number. 5. If you still face issues, provide collaborator access to PluginHive support for in-depth troubleshooting.

What should I do if PluginHive is not allowing me to upload post-shipment documents, which is causing customs clearance issues?

If you are unable to upload post-shipment documents in PluginHive, follow these steps to resolve the issue promptly: 1. Identify the specific order number(s) affected where document upload fails. 2. Collect the files or documents you need to upload, ensuring they meet any format or size requirements. 3. Contact PluginHive support immediately and provide: – The order number(s) involved – The documents you attempted to upload (if possible) 4. PluginHive support will verify your account and order status, check for any system-side errors, and guide you through the correct upload process or troubleshoot backend issues. 5. Ensure you do not fulfill or close the order until the documentation is uploaded successfully to avoid customs delays. 6. Maintain close communication with PluginHive until the issue is confirmed resolved. Providing exact order details and documents to PluginHive support will help expedite the resolution and enable customs clearance.

What should I do if the Certificate of Origin is not automatically generated and the carrier response says the document is prohibited?

If the Certificate of Origin (COC) is not generated and the carrier (e.g., FedEx) returns a response stating that the certificate is prohibited for the shipment, take the following steps: 1. Contact the carrier (FedEx) directly to confirm their requirements and restrictions for sending the Certificate of Origin. 2. In the meantime, generate the Certificate of Origin manually outside of PluginHive. 3. Use PluginHive’s **Post Upload Documents** feature to upload the manually generated Certificate of Origin along with your shipment. 4. Share any carrier-provided error details (such as XML responses) with the carrier support team to clarify the issue. This approach ensures that the required customs documents are still included with your shipment until automatic generation is supported or carrier restrictions are resolved.

What should I do if the CPF/CNPJ number is not appearing on the shipping label or commercial invoice despite being entered in Shopify?

If the CPF/CNPJ number is missing from shipping labels or commercial invoices, follow these troubleshooting steps: 1. Verify that the CPF/CNPJ number is correctly provided in the Shopify order details. 2. Check that the **"Is Consignee Tax ID Needed in Commercial Invoice"** option is enabled in PluginHive’s **International Shipping Settings** and saved. 3. Confirm that ETD settings are enabled to ensure electronic transmission of the tax number. 4. Cancel and regenerate the shipping label after enabling the above settings, as the tax number will not appear on labels generated prior to enabling these configs. 5. Provide PluginHive support with a sample unfulfilled order that includes the CPF/CNPJ number so they can inspect the shipping label XML and diagnose any mapping issues. 6. If the issue persists, escalate to PluginHive’s technical team for a detailed review of data transmission to FedEx or other carriers. This structured approach helps resolve common reasons why CPF/CNPJ may not be included in shipment documents.

What should I do if the FedEx commercial invoice currency values do not match the Shopify order, causing customs issues?

Currently, the mismatch is due to multiple currency conversions as part of the shipment processing and cannot be bypassed in the current app version. The best approach is: 1. Verify that orders are processed as soon as possible after purchase to minimize conversion fluctuations over time. 2. Ensure you generate shipping labels/invoices promptly after the order is placed. 3. Contact PluginHive support with specific order details if discrepancies cause customs issues, as they can review your case. 4. Stay updated on upcoming app improvements planned to enhance currency conversion accuracy.

What should I do if the FedEx commercial invoice is missing for a specific order, but other orders generate it correctly?

If you encounter a specific order where the commercial invoice is not generated by PluginHive or FedEx while other orders work fine, follow these steps: 1. Confirm that the invoice is missing from both the PluginHive system and your FedEx online shipment documents. 2. Check whether this shipment route or destination country allows electronic submission of documents without printed invoices (e.g., Iceland). 3. If printed invoices are mandatory (e.g., for Taiwan shipments requiring invoice scan before shipping), contact FedEx customer support to understand why the invoice was not generated for this shipment. FedEx is the source system generating these documents via API. 4. If customs require a printed invoice for shipping clearance, obtain the invoice directly from FedEx or prepare and provide it manually per local regulations. 5. Inform PluginHive support if customs face any issues related to missing documentation, so they can assist or escalate if needed.

What should I do if the PluginHive app does not generate a commercial invoice for a Puerto Rico shipment label?

If the app fails to generate a commercial invoice for shipments to Puerto Rico: 1. Provide PluginHive support with a test order number shipped from or to Puerto Rico. 2. Grant permission for support to cancel and regenerate the label for that order, so they can verify and debug the label generation process. 3. Confirm collaborator access for PluginHive in your Shopify store to facilitate this investigation. 4. Until a fix is deployed, create commercial invoices manually via FedEx.com for your Puerto Rico shipments to comply with FedEx pickup requirements.

What should I do while waiting for the PluginHive app update to fix the Invoice Number printing on FedEx commercial invoices?

While awaiting the app enhancement: 1. Avoid generating or fulfilling test shipments to prevent generating faulty commercial invoices. 2. Communicate with FedEx to explain the current limitation; they may provide alternative documentation solutions in the meantime. 3. Use unfulfilled test orders to monitor any changes once the app update is released. 4. Stay in touch with PluginHive support for announcements related to the app update and test the fix as soon as it becomes available. 5. If urgent, consider alternate ways to communicate the Invoice Number with FedEx or your customers outside the commercial invoice temporarily.

What should I verify if the Certificate of Origin is not generated for a shipment despite correct settings and carrier restrictions?

If the COC is not generated despite configuring PluginHive settings correctly, verify the following: 1. Confirm that the shipment/order is valid, fulfilled, and active (not refunded or canceled) in your platform (e.g., Shopify). 2. Check with the carrier (FedEx) whether sending the Certificate of Origin electronically is allowed for that particular shipment or destination. 3. Review any error messages or XML response files returned by the carrier for clues on prohibited documents. 4. If prohibited, work with the carrier to understand acceptable customs document requirements. 5. Use the Post Upload Documents feature as a workaround to add the Certificate of Origin manually if electronic submission is blocked. 6. Share relevant error details with PluginHive support if the issue persists for further assistance.

What should I verify in Commercial Invoice settings if the shipping label does not generate due to product information issues?

You should verify that the "Product info to be passed" setting in the Commercial Invoice configuration is correctly set to use the "Product Custom Description" if you rely on custom descriptions for commodities. This setting controls which product detail is sent to the carrier’s shipping label and invoice. If this is set correctly but labels still fail, confirm that every product in the order indeed has the custom descriptions filled out in the product catalog within the app.

What steps are required to ensure the Invoice Number prints correctly on FedEx commercial invoices?

To enable the Invoice Number to print on commercial invoices, follow these guidelines: 1. Include the Invoice Number in the shipment request XML specifically within the `<CommercialInvoiceDetails>` section. This is a FedEx requirement to display it on the commercial invoice. 2. Avoid placing the Invoice Number only in other XML fields such as 'Customer Transaction Identifier' as this may not render it on the invoice. 3. Coordinate with your development team or app provider to implement this XML structure change. Currently, this requires a development update to your shipping app to send the Invoice Number under `<CommercialInvoiceDetails>`. This update is planned for a future app release. 4. After the app enhancement, verify by creating a test shipment and checking the commercial invoice PDF for the Invoice Number display.

What steps has PluginHive taken to resolve UK VAT-related issues on commercial invoices, and what is the current status of the enhancements?

– PluginHive has acknowledged the issue with VAT-inclusive pricing on commercial invoices causing customs confusion and additional charges. – They have developed and released an enhancement to exclude taxes (VAT) from product and shipping prices on the commercial invoice. – This development went through QA testing as of early June 2024. – A call or demonstration can be scheduled with PluginHive support to showcase the changes. – Customers are advised to generate shipping labels through the app after the enhancement is in place to see corrected commercial invoices. – If you encounter issues replicating the case, coordinate with PluginHive support for further assistance.

What steps should I follow if my product Customs Description details are not appearing on the commercial invoice after configuration changes?

If product details such as composition or Customs Description are missing on the commercial invoice: 1. Confirm that the "Product Information to be Displayed" setting in International Shipping Settings is set to "Products Custom's Description." 2. Ensure all relevant products have their Customs Description updated via the CSV import method or manual update. 3. Regenerate the shipping labels for the orders after updating the Customs Descriptions—previously generated labels will not update automatically. 4. If you want the changes to reflect on existing orders’ invoices, cancel the old labels and generate new ones. If the problem persists, request a support call for personalized troubleshooting.

What steps should I take if I miss or need to reschedule a PluginHive support meeting?

If you cannot attend a scheduled PluginHive support call: 1. Notify PluginHive support as soon as possible via email or the appointment system. 2. Use the appointment booking link again to select a new convenient time. 3. Confirm your new meeting time and be present at the scheduled time to avoid further delays. 4. Keep relevant information ready for the rescheduled call to ensure quick resolution once connected. 5. If you miss the call without notice, support may end the session and await a new appointment booking. **Note:** No FAQs were created regarding greetings, unanswered questions, or administrative requests, as none contained complete, actionable assistant responses.

What steps should I take if I want a detailed walkthrough or help with international shipping label setup and customs declaration in the PluginHive app?

To receive personalized assistance: 1. Use the PluginHive appointment booking link (provided in support communication or via https://appointments.pluginhive.com) to schedule a support call at a time convenient for you. 2. Join the scheduled Zoom meeting at the arranged time using the provided meeting link, ID, and passcode. 3. During the call, the support team can guide you through configuration of customs details, resolving errors, and best practices for international label generation. 4. After the session, try processing shipments according to advice received and reach out again if further assistance is needed.

What steps should I take if I want to review and correct other automatically selected shipping options such as dimensions, weight, or hazardous materials to avoid incorrect billing or customs issues?

To review and correct shipping options like dimensions, weight, and hazardous materials settings: 1. Log into your PluginHive dashboard or corresponding Shopify backend where product and shipment details are managed. 2. Review individual product settings for accuracy, confirming that dimensions and weights match the actual product packaging. 3. Check each product’s dangerous goods indicators, such as battery settings, hazardous material declarations, or other special shipment codes. 4. Update any incorrect data fields to reflect the true product specifications to prevent erroneous automatic selections. 5. Save all changes and re-generate labels to verify the corrections. 6. If you encounter repeated issues or discrepancies, consider scheduling a support session with PluginHive via their Zoom call option for hands-on troubleshooting and guidance.

What topics are covered during a typical PluginHive support call for international label generation?

A typical PluginHive support call for international label generation covers: 1. The complete process of generating international shipping labels through the app. 2. Configuration of Estimated Time of Delivery (ETD) settings to tailor shipment timelines. 3. Setup of Commercial Invoice (CI) settings necessary for customs and regulatory compliance. 4. Demonstration of label generation with test labels to ensure correctness. 5. Q&A to address specific customer queries related to international shipments and label automation. This provides a comprehensive understanding and helps resolve setup issues effectively.

What topics are typically covered during a PluginHive support call for the FedEx app regarding international shipments?

During a PluginHive support call for the FedEx app's international shipments, the key topics covered include: 1. Setting and configuring the app settings specific to international shipments. 2. Enabling the Estimated Time of Delivery (ETD) settings to improve shipment tracking accuracy. 3. Checking packaging configurations to ensure compliance and accuracy. 4. Verifying and confirming shipping rates are correct and up-to-date. These steps help ensure the app functions correctly for international shipping scenarios.

What topics are typically covered during a PluginHive support call related to shipping app setup?

During a PluginHive support session related to shipping, the following topics may be covered: 1. Demonstration of the label generation workflow. 2. Configuration of International Shipping settings, including shipping scenarios like NZ to Australia. 3. Explanation of Estimated Time of Delivery (ETD) and the pickup process. 4. Brief overview of related apps (e.g., MCSL app) relevant to your development or shipping needs.

What topics are typically covered in a PluginHive support call regarding FedEx shipping setup?

In a PluginHive support call focused on FedEx shipping, the following topics are covered: 1. Shipping from specific warehouse locations to international destinations (e.g., Brazil warehouse to US and Europe). 2. App settings related to packaging options and how they affect shipping calculations. 3. Duties and taxes configuration and functionality within the app. 4. International shipping settings including estimated time of delivery (ETD). 5. Demonstration of the label generation process using test orders. 6. Addressing any additional customer queries related to app usage or shipping methods.

What topics are usually covered during a PluginHive FedEx Shipping app support call?

During a typical support call for the PluginHive FedEx Shipping app, the following topics are discussed: 1. Explanation of app settings including package dimensions, weight, and shipping preferences. 2. Detailed guidance on the packaging requirements and configurations, including consultation with the store owner if necessary. 3. Instructions on international shipping settings if relevant. 4. Demonstration of the label generation process using a test order within the app. 5. Answering any user questions related to the app’s functionality and troubleshooting.

What troubleshooting steps should I follow if PluginHive commercial invoices still show a declared value of $1 after modifying settings?

If $1 is still showing as the declared value after updating the settings, follow these troubleshooting steps: 1. Confirm that the international settings change to pass product price has been saved properly in the PluginHive dashboard. 2. Cancel any previously created shipping label linked to the order with the wrong value. 3. Generate a fresh shipping label for the same or a new international order so the updated value passes in the request. 4. Double-check your product listings in Shopify to ensure all products have accurate prices set. 5. If the issue remains unresolved, share a sample order number with PluginHive support and approve their collaborator access so the team can review settings and label creation process directly. Completing these steps should resolve the mismatch by forcing the app to pull and transmit the correct product price for customs documentation.

When generating a label with the “product custom name” option enabled, why does the custom product name appear on the commercial invoice but not on the packing slip?

The custom product name configured in settings will appear only on the Commercial Invoice. On the Packing Slip, the app currently displays the original product name along with the SKU (if available). This behavior is built-in and cannot be changed to show custom names on the packing slip at this time.

When using PluginHive’s FedEx shipping integration, what considerations should I be aware of to avoid shipping or customs issues when shipping multiple quantities in one parcel?

Key considerations include: 1. Use the Single Label Generation method for combined shipments to avoid multiple airway bills. 2. Accurately update package weight and dimensions to reflect the combined shipment. 3. Generate and include correct invoices for all items in the shipment to comply with customs requirements. 4. Confirm the shipping address is a single delivery point matching the consolidated shipment. 5. Verify the shipping rates and labels before printing to avoid discrepancies. Following these steps ensures smooth shipping processing and customs clearance without flags from FedEx or customs authorities.

Where can I change the email address that appears on the commercial invoice label generated through PluginHive?

The email address printed on the commercial invoice label is pulled from your Shopify store settings. To change it: 1. Log in to your Shopify admin panel. 2. Update the email ID in your **Shopify Store Settings** under **General** or wherever your contact information is configured. 3. Since PluginHive uses this data from Shopify, the updated email will be reflected on future commercial invoice labels. If you need detailed assistance making this change within Shopify, please contact Shopify support directly.

Where can I change the label setting between fixed description and product name in the new PluginHive UX?

To change the label setting between a fixed description and the product name, follow these steps: 1. Go to **App Settings**. 2. Navigate to **International Shipping Settings**. 3. Click on **More Settings**. 4. Under the **Product And Shipping Information** section, locate the setting labeled **Product Information To Be Displayed**. 5. Adjust this setting to switch between showing a fixed description or the product name on your Commercial Invoice.

Where can I find the order shipment information, including shipping charges, for orders from December 2023?

To find order shipment information and shipping charges for orders from December 2023, you need to download the order report covering your specified date range. The order report contains key details such as shipping cost, tracking numbers, and shipment status. Here’s how to access it: 1. Request or generate the order report for December 2023 from your PluginHive or Shopify FedEx app dashboard. 2. Ensure the report includes all orders within that month or specify order numbers if looking for a particular order. 3. Review the report’s columns related to shipping charges and tracking information to verify the shipment details. 4. Use this report to confirm shipping costs and tracking numbers required for claim filing or customer communication.

Where can I upload the customer signature and letterhead files in the Plugin Hive app for FedEx international shipping?

To upload the customer signature and letterhead files for FedEx international shipments in the Plugin Hive app: 1. Open the Plugin Hive app within your Shopify admin panel. 2. Go to the **Settings** section of the app. 3. Find the **International Shipping Settings** subsection. 4. Upload the electronic letterhead file in the designated field. 5. Upload the customer signature file as required. 6. Save your settings. After these are uploaded, the app will include these documents with your FedEx international shipping labels, fulfilling FedEx’s documentation requirements and helping avoid related errors during order fulfillment.

Where do I enter my tax ID number in the app so that it appears on the commercial invoice?

To enter your tax ID number so it shows up on commercial invoices, follow these steps: 1. Open the app and navigate to **Settings**. 2. Select **Account Settings** within the Settings menu. 3. Locate the field labeled **Tax Identifier Number** or similar, and enter your tax ID number here. 4. Save the changes. Please note that this update will apply only to new shipping labels and commercial invoices generated after the change. To see the tax ID reflected, generate new labels and verify that the information appears correctly on the commercial invoice.

Where do I input our Tax ID and EORI number in the PluginHive settings so they appear in the SOLD TO / IMPORTER section on the Commercial Invoice?

You can enter your Tax ID and EORI number in the **TIN Number** field within the **Importer of Record** settings in PluginHive. Currently, there is only one field available for tax identification numbers, so you should add both identifiers together in that space or format them as allowed by your local compliance. This input will then be displayed under the SOLD TO / IMPORTER section on the Commercial Invoice.

Where does the customs information entered for a product, such as the country of manufacture and customs description, appear—on the shipping label or the commercial invoice?

The customs information entered for a product, including the country of manufacture and customs description, is printed on the commercial invoice only. Shipping labels, such as those from FedEx, do not display product details and cannot be customized to include this information. Therefore, ensure your customs details are accurate in the product settings for correct commercial invoice generation.

Which documents should I upload electronically when there are multiple PDFs generated, such as Commercial Invoice, Label 1, Packing Slip, and Reference_2?

When the ETD option is enabled, the app automatically uploads the relevant customs documents electronically for your orders. Typically: – Do not upload the shipping label (e.g., Label 1/AWB), as it is meant for physical printing and carton labeling. – The commercial invoice, packing slip, and other customs-related documents get uploaded automatically. – Use the Post Upload Document option only if you need to upload additional custom documents beyond what the app generates. Therefore, generally, you do not need to manually upload all generated PDFs; the system manages customs documentation electronically once ETD is enabled.

Which PluginHive app can be used to integrate FedEx shipping rates and tracking on my Shopify store for international deliveries?

You can use the **PH Ship Rate and Track for FedEx** app available on the Shopify App Store at https://apps.shopify.com/fedex-shipping. To get started, install the app and add your FedEx account credentials. The app includes a 14-day free trial period for you to test features and verify they meet your international shipping requirements. For optimal setup, you can schedule an onboarding call to get assistance with configuring the app tailored to your needs.

Which PluginHive app is more suitable for integrating Shopify orders with FedEx for international shipments and a domestic logistics provider in Colombia?

The choice depends on your carrier usage requirements: – **PH Ship, Rate & Track for FedEx** is designed exclusively for FedEx shipments. It is ideal if you only need to manage FedEx shipping rates, label generation, and tracking. – **PH Multi Carrier Shipping Label** allows integration with multiple carriers including FedEx, UPS, DHL Express, and more. This is better suited if you want to handle shipments with FedEx internationally and other carriers domestically within the same app. Since your ecommerce uses FedEx for international orders and a separate domestic logistics provider in Colombia, PH Multi Carrier Shipping Label could offer more flexibility if you wish to consolidate carrier management in one app. However, if FedEx is the primary carrier you want to automate within Shopify, PH Ship, Rate & Track for FedEx is specialized for that purpose.

Who should I contact regarding issues with taxes not showing at checkout when using the PluginHive FedEx app?

Tax calculation and display at checkout are controlled by Shopify’s platform, not by the PluginHive FedEx app. For issues related to missing taxes at checkout, you should contact Shopify support directly at [email protected]. They can help troubleshoot tax settings, compliance, and checkout display issues.

Whose signature is required for the Customer Signature field in the International Shipping Settings, and what does the Letter Head refer to?

For the Customer Signature field in International Shipping Settings, you should upload the Store Owner’s signature, not the customer’s. The Letter Head refers to your brand’s logo, which can be uploaded to represent your brand identity on shipment documents. After configuring these, generate a label for a new order to verify that they are applied correctly.

Why am I getting a "commodity description" error when generating a FedEx Express label for my international order, and how can I resolve it?

For international shipments via FedEx Express, providing a commodity description for each product is mandatory. If some of your products lack this description, you will encounter label generation errors. To resolve this: 1. Review your product listings and ensure every item has a clear commodity description. For example, "SCENTED OIL/AROMATICS" can be used if applicable. 2. If some product descriptions are missing, you can add these descriptions in your product details on Shopify. 3. Alternatively, PluginHive support can update missing product descriptions on your behalf with a default description to avoid failure. 4. After ensuring all products have descriptions, try generating the FedEx label again. This should resolve the commodity description error for international shipping.

Why am I getting an error code saying "Invalid currency type for total insured value" when trying to purchase a FedEx shipping label for international orders?

This error occurs because the app is set to use the Invoice Currency as "Recipient" for international shipments, and the recipient’s currency in your case is Serbian Dinar (RSD), which FedEx does not support. To resolve this issue: 1. Go to the app settings and locate the Invoice Currency configuration. 2. Change the Invoice Currency setting from "Recipient" to "Sender" or to any other supported currency as per your store’s requirement. 3. Save the changes. 4. Retry generating the shipping label. By using the sender’s currency or a FedEx-supported currency, the shipping rates will calculate correctly, and the label can be generated without errors.

Why am I getting an error saying "The COMMERCIAL_INVOICE requires an electronic LETTER_HEAD" when printing a purchase label for an order, and how do I fix it?

This error occurs because the system requires an electronic Letter Head and Customer Signature to generate the commercial invoice, but these are missing in your app settings. To fix it: 1. Navigate to **App Settings > International Shipping Settings > Customer Signature and Letter Head** in the PluginHive app. 2. Re-upload the missing Letter Head and Customer Signature images. 3. Ensure the uploaded files are below 5MB in size and comply with the required width and format specifications. 4. After uploading, click **Save** and verify that the changes are saved successfully. Once this is done, you should be able to generate the purchase label without errors.

Why am I getting the error "Invalid currency type for total insured value" when fetching FedEx shipping rates from Chile to the United States, and how can I resolve it?

This error occurs because FedEx expects a specific currency code for the insured value in the shipment request, and currently the app is sending Chilean Peso as "CLP," which FedEx does not fully support. FedEx advised to use the currency code "CHP" instead of "CLP" for Chilean Peso in the rate and customs calculations. For a temporary workaround until the app is updated: 1. Open the PluginHive app and navigate to **Settings > Commercial Invoice**. 2. Change the **Invoice Currency** setting from "Sender" (which uses your store’s currency, CLP) to "Recipient." This setting makes the app use the customer’s country currency (e.g., USD for shipments to the US) when requesting rates. 3. Save the settings and try simulating or processing shipments again. This change should allow you to successfully retrieve shipping rates from FedEx despite the currency code mismatch issue. The PluginHive team is working on a permanent fix to properly support Chilean Peso currency codes in upcoming releases. Meanwhile, using recipient currency in the commercial invoice is the actionable solution.

Why am I getting the error "Requested Shipment internationalDetail dutiesPayment – Payor is required" when generating a FedEx shipping label for an international order in PluginHive?

This error occurs because the selected Duties Payment Type "Recipient" is not supported by FedEx for shipments from Singapore to the US. Although the app may allow you to select "Recipient" as the payor of duties and taxes, FedEx requires the payor to be set as "Sender" for such international shipments. To resolve this: 1. Confirm this limitation with your FedEx Account Representative to ensure compliance. 2. Change the Duties Payment Type to "Sender" when generating the label. 3. You can manually update the duties payment details by using the Single Label Generation process within the PluginHive FedEx app. Follow the instructions here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/?srsltid=AfmBOorUTpdYs17UwSy-NsF8rGtpzo2KoUZxxQE6xKmZ9WR3f2S5B0Kc#auto_manual_label 4. Generate the label again after updating the payment type. This approach ensures that FedEx accepts the label request and the shipment is processed correctly.

Why am I not seeing international shipping rates at checkout using the PluginHive app, and how can I troubleshoot this issue?

If international rates are not appearing at checkout, follow these troubleshooting steps: 1. Ensure the app is correctly configured to handle both domestic and international shipments. 2. Verify that you have granted collaborator access for the app to your Shopify store, specifically including access to Shipping and Delivery settings. 3. Check if you are using Shopify’s DHL Managed Markets feature. This feature restricts rate checks to only DHL and disables third-party rates like FedEx. If so, disable Managed Markets from Shopify Markets settings and try again. 4. If you use Shopify Markets Pro for certain zones (e.g., Canada), be aware that Shopify only supports DHL services through Shopify Markets Pro. To show FedEx or other carrier rates via PluginHive, disable Shopify Markets Pro for those zones. 5. If uncertain about Shopify Markets settings and their impact, consider consulting Shopify support or schedule a call with PluginHive support for detailed assistance.

Why am I receiving an 'Invalid recipient street line' error when purchasing a FedEx International shipping label, even after updating the shipping information in Shopify?

The 'Invalid recipient street line' error appears because the street address was initially incomplete or incorrect when you first attempted to generate the label. After updating the shipping address in Shopify, you should try creating the shipping label again. Although the warning message might still show from the previous attempt, it can be safely ignored now since the address information is updated. Proceed with purchasing the label and verify if the label status changes from 'Failed' to successful. If the error persists, double-check the street address format and ensure it fully complies with FedEx requirements.

Why am I receiving an error code when trying to auto-generate a shipping label after changing our account name to Bitcatcha Media?

The error occurs because the Signature and Letter Head images have not been added in the app settings under Commercial Invoice. To resolve this: 1. Go to the app settings > Commercial Invoice section. 2. Upload the required Signature and Letter Head images. 3. Ensure the images are in a valid format (typically PNG or JPG) and meet the specified width and height requirements as stated in the app. 4. Save the changes, then retry the label generation. This step is mandatory for successful auto-generation of shipping labels, especially if certain features like ETD are enabled.

Why am I receiving an error saying "The COMMERCIAL_INVOICE requires an electronic SIGNATURE" when shipping packages to India, and how can I fix it in the PluginHive app?

This error occurs because the international shipment settings in the PluginHive app are missing a required customer signature for the commercial invoice, as mandated by FedEx. To resolve this issue: 1. Open the PluginHive app in your Shopify store. 2. Navigate to **Settings** > **International Shipping Settings**. 3. Locate the section to add the **Customer Signature** and **Letter Head**. – **Customer Signature** should be the signature of the person who registered the FedEx account linked to your shipments. – **Letter Head** is your company logo to appear on the commercial invoice documents. 4. Attach both files ensuring they meet the app’s file size and format limits. 5. Save the settings and try generating the shipping labels again. Following these steps will include the required electronic signature on the commercial invoice and allow label generation without this error. If the issue persists, contact PluginHive support for live assistance.

Why am I receiving the error "Harmonized Code is Invalid" when generating return labels for some orders?

The error "Harmonized Code is Invalid" occurs because certain countries require different Harmonized System (HS) codes for imports and exports. Although the product may have a 6-digit HS code entered, this code might not be valid for generating return labels in the destination country’s customs system. To resolve this: 1. Verify the HS code assigned to the product in your store’s product settings. 2. Note that the HS code used for shipping out products may differ from what is required for returns or imports. 3. Contact your carrier’s (e.g., FedEx) support or helpdesk to get clarification on the correct HS code needed for returns involving the importing country. 4. Update the HS code accordingly in the product details or within the shipping app settings, if applicable. 5. After updating the HS code, retry generating the return label. This approach ensures compliance with customs requirements and should prevent the HS code error from recurring.

Why am I unable to generate a FedEx shipping label for an international order using the PluginHive app, even though other orders work fine?

This issue can occur if FedEx is not providing rates for that particular international order due to various reasons such as service availability between the shipping locations or a temporary FedEx system outage. To troubleshoot: 1. Verify the shipping service availability directly on FedEx.com by entering the same shipment details. If FedEx does not list certain services for the route, the app will similarly not generate labels for those services. 2. If the order fails to get shipping rates but other orders work fine, it might be a temporary FedEx system issue. In such cases, contacting FedEx technical support for assistance is recommended. 3. If you encounter this issue again, report it promptly so the PluginHive support team can escalate to FedEx. 4. Until resolved, create shipping labels manually on FedEx.com and add the tracking number to your Shopify order to ensure timely fulfillment.

Why am I unable to generate an international FedEx shipping label or receive a tracking ID through the PluginHive app for my order CO40840?

If an order, such as CO40840, is already marked as fulfilled outside of the PluginHive app, the system will not allow you to generate a shipping label or obtain a tracking ID for that order within the app. To successfully create a FedEx label and receive tracking information, please ensure you are working with orders that are still unfulfilled in the app. Check your unfulfilled orders and try generating the shipping label for one of those instead.

Why am I unable to print the label for order #19814, and how can I resolve the issue?

The label generation for order #19814 fails primarily because the provided Ship To Address postal code (49223) is not serviced by FedEx, which causes the label generation to fail. Additionally, there is a warning about a mismatch between the total customs value and the sum of individual commodity values, but this warning does not cause the failure. To resolve the issue: 1. Verify the Ship To Address postal code in your order details. 2. Confirm that the postal code is indeed served by FedEx. If not, update the postal code or the shipping address to one within FedEx’s service area. 3. After correcting the address, attempt to generate the label again. 4. Ensure that the customs values for individual products and the total declared customs value are consistent to avoid warnings in the future, though these warnings do not prevent label creation. If the issue persists after updating the address, contact support with the updated details for further assistance.

Why am I unable to retrieve label information for order number 1388 in PluginHive, and what is the 60-day information availability policy?

PluginHive retains label information and shipment details for up to 60 days from the date of label generation. If a label was created more than 60 days ago—such as a label generated on February 14, 2025, when today's date is beyond that timeframe—the details, including the shipping method used, will no longer be accessible in the PluginHive app. Therefore, for labels older than 60 days, it is not possible to retrieve or verify the shipment information within the platform. To manage this limitation, ensure to review and download shipment details within 60 days or contact the carrier directly for older shipment records.

Why are commercial invoices not uploading for shipments to Northern Ireland, causing FedEx to treat them as international shipments, and how can I fix this issue?

The issue arises because Northern Ireland shipments require Commercial Invoices, but if the “Generate Pro Forma Invoice” setting is enabled, the system generates Pro Forma Invoices instead. Customs require Commercial Invoices for these shipments, so FedEx treats them as international shipments and requests the correct documentation. To fix this: 1. Log in to your PluginHive app. 2. Navigate to **App Settings** > **International Shipping Settings** > **More Settings**. 3. Find **Additional Customs Documents**. 4. Disable the option **Generate Pro Forma Invoice**. 5. Save the changes. After this update, the system will generate Commercial Invoices for your shipments to Northern Ireland, preventing further requests from FedEx.

Why are FedEx shipping rates not showing at checkout for the Virgin Islands on my Shopify store using PluginHive, even though an international service like FedEx International Connect Plus® is enabled?

Even if FedEx International Connect Plus® is enabled, FedEx may still not display rates at checkout for the US Virgin Islands due to how the shipping request parameters are handled. Specifically, FedEx treats the Virgin Islands as an international destination, and Shopify treats it as a US state, causing a classification mismatch. In some cases, although the rates appear in the PluginHive rate logs (indicating FedEx calculated them), they don’t show at checkout because the shipping request from Shopify does not fully align with FedEx’s international destination format. To address this: 1. Confirm that at least one FedEx international shipping service is enabled and active in PluginHive’s Carrier Services (which you have done). 2. Check that the PluginHive app and Shopify integration correctly pass the destination details as international rather than domestic for the Virgin Islands. 3. If the problem persists despite correct setup, contact PluginHive support directly with your store details and rate logs to investigate if there is a back-end mapping or API request issue causing FedEx to block the rates from showing at checkout. This issue is sometimes known on the PluginHive side to require internal debugging to ensure the FedEx request format aligns fully with FedEx’s international handling of the Virgin Islands destination. (Note: The current conversation does not contain a complete assistant response resolving this question; the assistance is pending investigation. Therefore, no additional full FAQ is created for this sub-conversation.)

Why are FedEx shipping rates not showing at checkout for the Virgin Islands on my Shopify store using PluginHive?

FedEx considers the USA Virgin Islands as an international destination, even though Shopify categorizes it as a state. Therefore, FedEx rates for the Virgin Islands are only returned if at least one international shipping service is enabled in your FedEx carrier settings within the PluginHive app. To resolve this issue: 1. Go to your Shopify admin and open the PluginHive Shipping Rates app. 2. Navigate to App > Settings > Carrier Services. 3. Enable at least one international FedEx service, such as International Economy. 4. Save the settings and test the checkout to confirm that FedEx rates for the Virgin Islands now appear correctly. Enabling international services ensures that the Virgin Islands destination, treated as international by FedEx, receives accurate rate calculations.

Why are HS code, IOSS, and commodity code not showing on the commercial invoice even though they are added to all products?

The most likely reason is that the commercial invoice being viewed was generated using a test product that is not updated in the app. To ensure the HS code, IOSS, and commodity code appear on the commercial invoice: 1. Use the app to generate a new commercial invoice for an order that contains an active product from Shopify with the relevant HS code and other customs details filled in. 2. The app will print the updated commercial invoice including these fields for active products.

Why are my FedEx international shipping labels failing with the error "The COMMERCIAL_INVOICE requires an electronic LETTER_HEAD" in the PluginHive PH Ship Rate and Track app?

This error occurs because although the ETD settings are enabled in the app’s International Shipping Settings, the required Signature and Letter Head files have not been uploaded or do not meet the specified format requirements. To resolve this: 1. Upload both the Signature and Letter Head files in the app under International Shipping Settings. 2. Ensure the files comply with the recommended size and format: maximum width of 700 px and height of 50 px. Files exceeding these dimensions will cause the label generation to fail. 3. After uploading compliant files, attempt to generate the shipping label again. 4. If you prefer, you can share the properly sized files with PluginHive support to have them upload and save the files for you. Following these steps should eliminate the "COMMERCIAL_INVOICE requires an electronic LETTER_HEAD" error and allow successful label generation.

Why are my orders showing as auto-cancelled when I try to auto-generate shipping labels?

Orders may auto-cancel if required Letterhead and/or Signature images are missing or not uploaded correctly. To resolve this issue: 1. Navigate to **App Settings > International Shipping Settings > ETD Settings** in the app. 2. Check if the Letterhead and Signature images are uploaded properly. 3. If they are missing or incorrect, re-upload the Letterhead and Signature images directly within these settings. 4. After re-uploading, try auto-generating the labels again. Alternatively, you can send the Letterhead and Signature files to the support team, who can upload them on your behalf. Ensure you provide your preferred shipping service for accurate label generation. If other order IDs are affected, share those as well for further investigation.

Why are my signature and letterhead JPG files not saving when I upload them in the system?

Signature and letterhead files are successfully uploaded in the app under **Settings > International Settings**. Once uploaded there, the files are saved and will be printed automatically on the commercial invoice whenever you generate shipping labels for international orders. To verify your uploads, go to the international settings section and confirm the files are visible. If the files are present here, they will be applied correctly. If you encounter further issues, ensure your JPG files meet the size and format requirements specified in the platform documentation.

Why are other FedEx shipping rates sometimes blocked for Puerto Rico addresses when FedEx One Rate is enabled in the PluginHive app?

FedEx classifies shipments to Puerto Rico as international rather than domestic, which impacts how shipping rates are retrieved. When FedEx One Rate is enabled for Puerto Rico addresses, it conflicts with the rate retrieval process, causing the PluginHive app not to display other valid FedEx international shipping options. This results in blocked checkout options for Puerto Rico customers. Disabling FedEx One Rate allows the PluginHive app to correctly show other FedEx international services that FedEx supports for Puerto Rico. The issue stems from how FedEx’s system categorizes Puerto Rico shipments, not from a limitation of the PluginHive app itself.

Why are shipping costs not visible in the cart, and why does it show that the order cannot be delivered to the address?

When shipping costs are not visible and the system indicates that the order cannot be delivered, it could be due to restrictions or issues with the shipping method or address provided. For example, in international shipping transactions, carriers like FedEx may show rates only if the address is valid and serviceable. To troubleshoot this issue: 1. Verify the shipping address entered is accurate and falls within the carrier’s serviceable regions. 2. Confirm that the shipping method and carrier settings in your PluginHive configuration support shipping to the specified location. 3. Check if any recent changes were made to shipping rules, restrictions, or address validation settings. 4. Test the checkout process with a known valid address to confirm if rates display correctly. 5. If rates still do not appear, capture a complete screenshot of the cart and checkout page showing the error and share it with PluginHive support for further diagnosis.

Why are the commercial invoice and signature not saving when uploaded in the international shipping settings, and how can I resolve this issue?

To ensure the commercial invoice and signature save correctly in the international shipping settings, please follow these guidelines: 1. File Format: Upload files only in one of the supported formats – GIF, PNG, JPG, or PDF. 2. Image Dimensions: Adjust your image files to precisely 700 pixels in width and 50 pixels in height. 3. Verification: After resizing, upload the files again in the international shipping settings. 4. If the files still do not save, double-check the file formats and dimensions to confirm they meet requirements. 5. If you need assistance verifying your files, you can request support to check and upload them on your behalf. Following these steps should resolve the saving issue.

Why are the shipping rates on my website higher than the rates shown on FedEx's official site?

The shipping rates displayed on your website include additional charges such as taxes and surcharges, whereas FedEx.com typically shows only the base FedEx shipping cost without these extra fees. To verify this, you can recreate the exact order on FedEx.com using the same package details and destination. Comparing the two will help you understand the difference. If discrepancies persist, you can capture a complete screenshot of the FedEx.com rate for further analysis or book a consultation via the provided appointment link for personalized assistance.

Why can't I fulfill order 7205 through the app when the address seems valid in FedEx system?

The fulfillment issue occurs because the order is destined for Sri Lanka, and FedEx does not support Sri Lankan currency for shipping calculations. This causes the shipping rate request to fail with the error "Invalid currency type for total insured value." To resolve this: 1. Navigate to the app’s settings. 2. Go to **App Settings** -> **International Shipping Settings** -> **More Settings**. 3. Find the option for **Commercial Invoice Currency**. 4. Set this to **Sender** instead of Recipient currency. 5. Save the settings. 6. Retry generating the shipping label for the order. This forces the app to use the sender’s currency for insurance and invoicing purposes, which is supported by FedEx, allowing the label to be generated successfully.

Why can’t I generate a FedEx shipping label for an order with a very large number of items using PluginHive Ship?

FedEx’s API includes detailed line item information in the shipment request. When an order contains more than approximately 280 items, the shipment request becomes too large, causing FedEx’s API to fail in providing rates and generating labels. FedEx.com’s portal only requires package-level details, which is why it can process large orders easily. To work around this limitation in PluginHive Ship, you need to reduce the number of line items in the order by combining or consolidating products so that the total line items remain under the approximate 280-item threshold. This smaller request allows the PluginHive system to successfully generate the label and commercial invoice.

Why did we never receive this error code before, and why are both letterhead and signature images now required? How are these images used in the app?

The error and image requirements are linked to enabling the 'Enable ETD' option within the app. When this option is active: 1. Both Signature and Letter Head images become mandatory. 2. These images are used on the Commercial Invoice and other customs clearance documents. 3. The documents, along with these images, are electronically uploaded for Customs clearance purposes. 4. Both images are essential for the ETD functionality to operate correctly. Previously, if ETD was not enabled, these images were not required, which is why the error did not appear before. If ETD is disabled, you may not need to upload both images.

Why do FedEx shipping rates not show at checkout even though PluginHive’s FedEx Rates Service app is added to all shipping zones in Shopify?

If FedEx rates from PluginHive’s app do not appear at checkout despite adding the service to all shipping zones, consider these troubleshooting steps: 1. Confirm that the “Ship From” address location in Shopify is configured with a correct and valid postal code required by FedEx API (e.g., 5-digit postal code for South Korea). Incorrect postal codes are a common cause of no valid shipping services returned. 2. Review the Rates Log inside the PluginHive app settings to check if the FedEx API is returning errors such as "There are no valid services." This indicates FedEx could not provide available service options for the shipment details. 3. Ensure the shipping address entered at checkout is complete and valid, including all mandatory address fields. Incomplete or incorrect shipping addresses will prevent successful rate calculation. 4. Confirm that your FedEx account credentials in the PluginHive app are correct and active. 5. PluginHive’s FedEx Rates Service does not require Tax Identification Number or Harmonized System Codes (HS Codes) for rate calculation only. These are typically for label printing or customs declarations. By verifying and correcting these configurations, your PluginHive app should be able to fetch and display FedEx shipping rates at checkout.

Why do I get an error saying "The file you entered is corrupted by a virus and cannot be uploaded" when uploading a PDF with customs info to orders, even though I have uploaded similar PDFs before?

This error typically indicates that the system's virus scanning software has flagged the PDF file as potentially harmful or corrupted. To resolve this: 1. Use a trusted virus scanning tool to scan and sanitize your PDF file before uploading. 2. If the file is clean and you still receive the error, contact support with the file and relevant order number to verify and assist with the upload manually. In this case, submitting the file and order details to PluginHive support enabled them to successfully upload the file for you, confirming it was not corrupted.

Why do I not see the “edit customs information” option when shipping internationally with carriers other than USPS using the PluginHive Ship Rate & Track app?

The “edit customs information” option only appears on APO addresses when using USPS services within Shopify. PluginHive Ship Rate & Track app integrates primarily with FedEx services and does not control Shopify’s native label creation interface, which is where the USPS customs information editing appears. If you want to generate a FedEx shipping label through the app: 1. In Shopify, go to Orders and open the specific order. 2. Click on “More Actions” and select “Generate Label.” 3. Here, you can generate or edit the package details and get shipping rates from FedEx services integrated via the app. For customs information related to other carriers or USPS labels generated directly through Shopify, you need to refer to Shopify’s native features as PluginHive does not have control over those interfaces.

Why do I receive the "Failed to Fetch Rates" error when trying to fulfill an order using FedEx in PluginHive?

The "Failed to Fetch Rates" error occurs because the order is marked as Cash On Delivery (COD), and FedEx does not support COD shipments. As a result, FedEx does not provide shipping rates for such orders within PluginHive. To proceed, you should manually process COD orders outside of the app since automated rate fetching and fulfillment via FedEx is not possible for these shipments.

Why do some orders not have invoices in the shipping documents, and can this issue be resolved?

The absence of Commercial Invoices on certain orders depends on the destination country’s import requirements. FedEx, via its API, automatically generates Commercial Invoices only for countries where it is mandatory. For example, orders shipped to Greece do not include a Commercial Invoice because it is not required for customs clearance there. This process is controlled by FedEx and not by the app, so the inconsistency is due to differing country regulations rather than a system error.

Why does FedEx prohibit the generation of a commercial invoice through PluginHive for my shipment?

FedEx may consider that a commercial invoice is not required for your specific shipment based on their internal rules, shipment details, or destination regulations. As a result, PluginHive’s integration receives a response from FedEx stating that the commercial invoice generation is prohibited, and the document is not created. Since this restriction is imposed by FedEx, you will need to contact your FedEx representative or their support team directly to clarify the reasons and determine if and how a commercial invoice should be provided or submitted for your shipment.

Why does my order shipment to Spain show a failed status with a label error related to the PRO_FORMA_INVOICE electronic signature, and how can I fix it?

The failed status with the label error "The PRO_FORMA_INVOICE requires an electronic SIGNATURE" occurs because the shipment invoice requires an electronic signature for customs clearance, especially for shipments to countries like Spain. To fix this: 1. Go to App Settings -> International Shipping Settings in your app. 2. Upload a signature image and a letterhead image in the specified sections. 3. Ensure these images meet the required format and size criteria (JPG, PNG, or PDF format and under 1 MB). 4. Specifically, the image resolution for both the signature and letterhead should be approximately 700 x 50 pixels for proper processing. 5. Re-upload these images if they do not meet these criteria and save the settings. 6. Try generating the shipping label again. This procedure helps generate invoices with the necessary electronic signature to comply with FedEx customs requirements.

Why does the amount on the FedEx commercial invoice differ from the Shopify order total due to multiple currency conversions? And how does the app handle recipient currency?

The currency mismatch happens because the app processes shipments in the store’s base currency by default, but if orders and labels are processed in the recipient's currency, currency conversions occur twice: 1. At the time the customer places the order (Shopify records the amount in the recipient/customer’s currency). 2. When the shipping label and commercial invoice are generated by the app (which may convert currency again). This double conversion can cause a difference in the values displayed on the invoice versus the Shopify order. The app shows the currency code used by FedEx for official documentation (e.g., "UKL" for GBP). Currently, this is standard behavior, but improvements to the currency conversion process are planned for future updates to provide a more precise match between the Shopify order and shipping documents.

Why does the app select “FedEx Regional Economy” for label generation when I have disabled it under “Carrier Services” and only want to use “FedEx International Connect Plus™”?

The “Edit Carrier Services” option under App → Settings → Rate Settings controls which services are displayed to customers during checkout but does not restrict which services are used during label generation. When a shipping label is automatically generated, the service used depends on the customer’s selection during checkout. If the customer does not choose a FedEx service, the label is created using the cheapest available option, which may be "FedEx Regional Economy." To ensure label generation always uses “FedEx International Connect Plus™,” you have two options: 1. **Manual Label Generation:** Use the ‘Generate Label’ feature and manually select “FedEx International Connect Plus™” before generating each label. 2. **Automatic Preferred Service:** Go to App → Settings → Document Settings → More Actions, and set the rate selection strategy to include your preferred services. This prioritizes your chosen service during automatic label generation.

Why does the app sometimes show FedEx shipping services like “FedEx International Ground” even though this service is not enabled in my carrier options?

FedEx Ground and FedEx International Ground are separate services. If “FedEx International Ground” appears as a shipping option but you have not enabled it in your carrier settings, this could indicate a configuration or app bug. Note that: – "FedEx Ground® Canadian" is the Canadian FedEx Ground service and is correctly enabled separately from US FedEx Ground. – If FedEx International Ground appears unexpectedly, confirm your carrier service selections in the app settings. – If the unexpected service persists despite configuration, report this as a bug to your app support team for further investigation. Such discrepancies may be related to how the app is pulling rates and services from FedEx or how service filtering is applied.

Why does the invoice show the product title instead of the custom description I added, and how can I fix this?

By default, the invoice may show the product title rather than your custom description. To resolve this and display the custom description on your commercial invoices, perform the following: 1. Go to **App Settings** in the PluginHive app. 2. Select **International Shipping Settings**. 3. Click on **More Settings**. 4. Find the section titled **Product And Shipping Information**. 5. Under **Product Information To Be Displayed**, select the option **"Product Custom's Description"**. 6. Save your settings. Once this setting is enabled, newly created orders will show the custom description (such as fabric details) instead of the product title on the generated commercial invoices. Verify by checking a new order's invoice.

Why does the PluginHive app only generate shipping labels for FedEx International Priority and not International Economy, even when the customer selects International Economy?

The PluginHive app displays and generates labels only for FedEx shipping services that are available between the specified origin and destination locations. If FedEx.com itself shows only International Priority as an option for those locations, then the app will not offer International Economy. To confirm this: 1. Go to FedEx.com and enter the shipment details used in the order. 2. Check which international services are available for shipment between those two addresses. 3. If only International Priority appears, then the limitation is on the FedEx service side, not within the PluginHive app. 4. The app fully supports generating shipping labels for all services FedEx makes available on that route.

Why does the PluginHive app round up product values less than $1 per unit to $1 on customs declarations and shipping labels?

The PluginHive app has a default minimum product value set as $1 per unit to handle 100% discounted products appropriately. Since FedEx APIs do not accept a declared product value of $0, this default minimum ensures such items have a non-zero value on the customs invoice. Consequently, any product with a value less than $1 (e.g., $0.6) is automatically rounded up to $1 within the app to comply with these API limitations.

Why does the PluginHive app sometimes block other FedEx shipping options for Puerto Rico addresses when FedEx One Rate is enabled?

FedEx categorizes shipments to Puerto Rico as international rather than domestic, which affects the rates returned by their system. When FedEx One Rate is enabled, it conflicts with the way the PluginHive app retrieves other FedEx rates for Puerto Rico addresses. As a result, the app may fail to display other FedEx shipping options, leading to blocked checkout for Puerto Rico customers. Disabling FedEx One Rate allows the app to correctly display valid FedEx international shipping options. This is due to carrier-level constraints rather than a limitation of the PluginHive app itself.

Why does the PluginHive app split my shipment into multiple boxes instead of sending everything in one package?

The app splits orders based on your configured packaging settings, primarily the "Maximum Weight Per Package" limit. For example, if you have set a maximum box weight of 50 lbs but your total order weight exceeds this (e.g., 63.139 lbs), the app automatically divides the shipment into multiple packages so each does not exceed the set limit. This ensures compliance with carrier weight restrictions and safe packaging standards.

Why does the screen go blank when I click on "Get Rate" to generate a return label, and how can I fix this issue?

The blank screen issue when clicking "Get Rate" is caused by missing product descriptions required for the return shipping label generation. To resolve this: 1. Navigate to the app settings: Go to App -> Settings -> International Shipping Settings -> More Settings. 2. Check the field labeled "Products and Shipping Information," which should be set as the product’s customs description. 3. Update each product’s customs description field with the product name or an appropriate description. 4. Save the updated product information. Once these steps are done, try generating the return label again by clicking "Get Rate." This should prevent the screen from going blank and allow the label to be generated successfully.

Why does the signature and letterhead uploaded in the PluginHive FedEx app settings not show after saving?

This issue usually occurs because the images uploaded exceed the allowed size limits. Signature and letterhead images must be in PNG, JPG, or PDF format and comply with the app’s file size restrictions. To resolve: 1. Check image file size and format, and reduce size if necessary. 2. Re-upload the signature and letterhead through **App Settings > International Shipping Settings**. 3. Save the changes again. If the problem persists, share the images with the PluginHive support team so they can try uploading and verify.

Why is a shipping label generation failing for Canadian orders with the error mentioning “SoldTo party is only included for 'Sold' shipments” and how do I fix it?

This error results from FedEx’s requirement when the shipment purpose and billing address options are not properly configured: – If "Show Billing Address in Commercial Invoice" is enabled in PluginHive app settings, then "Purpose of Shipment" must be set to **Sold**. – Alternatively, disable showing billing address. – This rule is strict for certain FedEx services used for Canada, like FedEx International Ground®. To fix, set **Purpose of Shipment** to **Sold** under **International Shipping Settings** in the PluginHive app or disable billing address display. Also, consider using FedEx International Connect Plus® service for Canadian shipments if the error persists.

Why is free shipping appearing as an option for international orders when PluginHive settings only allow free shipping for domestic orders over €45?

The free shipping option shown for international orders is not generated or controlled by the PluginHive app. This is likely a setting within Shopify’s own store configuration or checkout settings. To resolve this: 1. Review your Shopify shipping profiles and shipping rate settings to ensure free shipping is only enabled for domestic zones above the minimum order value. 2. Confirm that international shipping profiles do not include free shipping rates. 3. Disable or adjust any Shopify-level free shipping rules that may be incorrectly applied internationally. PluginHive only provides carrier-calculated rates and does not manage Shopify shipping profile configurations.

Why is it important for merchants to upload all required documents before shipping in relation to FedEx KYC emails?

Uploading all required documents before shipping reduces the likelihood that FedEx will trigger KYC or customs-related emails directly to end customers. These documents provide FedEx with necessary compliance information upfront, preventing additional verification requests or delays that FedEx’s system might otherwise communicate directly to recipients. This ensures smoother shipment processing and helps avoid unexpected customer emails regarding KYC or customs clearance.

Why is it recommended to upgrade to the new UI in PluginHive, and how can I get assistance with the upgrade?

The new UI (User Interface) in PluginHive offers several advantages over the old interface: 1. Enhanced workflow that simplifies the shipment management process. 2. Easier navigation for quicker access to features and settings. 3. Improved user experience overall, reducing the time and effort needed to complete shipping tasks. If you want to upgrade to the new UI, support is available to guide you through the process. You can request a call or assistance from PluginHive support to ensure a smooth transition and make full use of the upgraded features.

Why is my order unable to be shipped via FedEx Express due to a missing commodity description, and how can I resolve this issue?

The FedEx International Connect Plus service used for international shipments requires a mandatory product description (commodity description) for customs and shipping compliance. If your shipment contains products without a description, the label generation will fail. To resolve this: 1. Verify that all your products in the store have a clear, detailed product description. 2. If any products lack descriptions, update those fields immediately. 3. If product descriptions are missing or incomplete in some products, PluginHive support can temporarily update missing descriptions to a default value to allow label generation. 4. After ensuring all products have descriptions, attempt generating the shipping label again. This should successfully create the label without errors related to commodity descriptions.

Why is my product not showing FedEx shipping rates at checkout for domestic Australian orders?

FedEx does not support domestic shipping services within Australia; it only provides international shipping services from Australia. Therefore, FedEx shipping rates will only appear at checkout when the shipping address is international (outside Australia). For domestic Australian addresses, FedEx rates will not be displayed.

Why is no commercial invoice being generated for shipments to Greece, such as order #5771, when using FedEx through the app?

FedEx does not support generating Commercial Invoices for shipments to Greece. Therefore, the app cannot produce a Commercial Invoice for Greece shipments because it only supports invoices generated directly by FedEx. To handle shipments to Greece, merchants need to create their own commercial invoices independently of the app to comply with FedEx requirements and customs processing. For order #5771, you should manually create the Commercial Invoice and include it with the shipment. This is the required process for all FedEx shipments to Greece.

Why is the "Generate Label" button greyed out when I select the FedEx International Connect Plus $35.24 shipping option, and how can I generate the label successfully?

The "Generate Label" button may be greyed out for the FedEx International Connect Plus service if certain shipping conditions are not met. To resolve this and successfully generate the label: 1. Verify that the shipment details and destination meet the requirements for FedEx International Connect Plus. 2. Try selecting the ETD (Estimated Time of Delivery) option for the shipment. When ETD is selected, the "Generate Label" button should become active and allow label generation for FedEx International Connect Plus. 3. If the issue persists, ensure all mandatory fields and shipment parameters in the PluginHive app are correctly filled and applicable for international shipments. By selecting ETD, label generation works as intended for FedEx International Connect Plus services.

Why is the app not generating commercial invoices automatically for my international orders, and I have to create them manually in FedEx?

The generation of shipping documents like commercial invoices depends on the settings and shipment details sent to FedEx. In some cases, if the shipment is interpreted as not requiring customs documents (e.g., import shipments or specific destinations), FedEx will not generate the commercial invoice automatically. For example, if the Pro Forma Invoice option is enabled in your app settings, it may prevent commercial invoices from being generated. To resolve this: 1. Check if the Pro Forma Invoice option is enabled in your PluginHive app settings. 2. If it is enabled, disable the Pro Forma Invoice. 3. After disabling, retry generating the shipping label for your order. 4. Confirm that the new label now includes the commercial invoice. 5. Additionally, consider enabling the new PluginHive UI for easier navigation and clearer document generation settings. If issues persist, cross-verify the shipment destination details in your system to ensure shipments are correctly identified (e.g., the app should not confuse Dubai shipments as South African imports). You can also share the shipping label XML with FedEx support to confirm document requirements.

Why is the commercial invoice missing for order IN1060, and how can I obtain it?

For order IN1060 shipped to Greece via FedEx, the commercial invoice was not generated because FedEx prohibits generating a FedEx-generated commercial invoice for this shipment. The message from FedEx states: "A FedEx-generated COMMERCIAL_INVOICE is prohibited for the shipment. The document was not generated." If you still require a commercial invoice, you must create a custom commercial invoice manually on your end, outside of the PluginHive or FedEx systems. This custom invoice should include all necessary shipment and product details to comply with customs and shipping regulations.

Why is the Commercial Invoice missing from my shipment documents, and how can I obtain or upload it for order #1441 shipped via FedEx?

For order #1441 shipped from Singapore to Iceland, FedEx documentation indicates that commercial invoices or other customs documents may not be automatically provided because the 'FedEx Documents Required' field is marked as NO for shipments imported into Iceland. This means: 1. FedEx might not generate or include a Commercial Invoice by default for this shipment. 2. You may not be required to submit a Commercial Invoice for customs clearance in Iceland, or 3. You will need to prepare your own Commercial Invoice independently and submit it to FedEx. To manage this situation: – Confirm the exact requirement with your FedEx Account Representative to ensure compliance with customs regulations. – If you need to upload your own Commercial Invoice, use the 'Upload Documents' option available in the PluginHive app. – Important: Upload any customs documents within one hour of label creation. If you miss this window, cancel the existing label and create a new label with your Commercial Invoice ready for upload. Following these steps ensures your shipment meets customs requirements even if FedEx does not provide a commercial invoice automatically.

Why is the commercial invoice not being generated for my FedEx shipment label in the PluginHive app, even though airway bill and packing list are generated?

The PluginHive app does not generate commercial invoices independently; it directly requests these documents from FedEx via their API. In this case, FedEx returned a message stating that a FedEx-generated commercial invoice is prohibited for the shipment, so the document was not generated or provided to the app. This can happen because either the destination country does not require a commercial invoice, or FedEx’s commercial invoice is not accepted for that shipment. To resolve this, you should: 1. Confirm with FedEx whether a commercial invoice is needed for shipments to your destination country. 2. Check if FedEx-generated commercial invoices are supported or allowed for your shipment type. 3. If needed, request detailed shipment documentation or exceptions directly from FedEx. 4. Review the RequestResponse XML logs from the label request (which the app can provide) to share with FedEx for further troubleshooting. Since the app relies on FedEx’s API response, no commercial invoice will be generated if FedEx does not provide it.

Why is the commercial invoice showing incorrect currency symbols, such as $ (USD) instead of ₪ (ILS), even though the amounts are correct?

The app displays product prices using the store’s default currency (e.g., USD), while the commercial invoice uses the FedEx account country’s currency (e.g., ILS for Israel). To show the receiver’s currency symbol on the invoice: 1. Navigate to App Settings → International Shipping Settings → More Settings. 2. Under “Invoice Currency,” select the option “Recipient.” 3. Save the settings. This will display the invoice currency as per the recipient’s country. Note that currently, there may be a display issue with currency symbols during manual label generation in the app, which the development team is working to fix.

Why is the customer address in Puerto Rico not accepted when using FedEx One Rate, and how can I resolve the shipping rate issue?

When the FedEx One Rate option is enabled, FedEx shipping rates fail for Puerto Rico addresses because FedEx One Rate envelopes may not be supported for such shipments due to international shipping restrictions or specific weight limits. To resolve this: 1. Disable the FedEx One Rate envelope option in your shipping settings. 2. Enable other FedEx package types instead of the envelope. 3. Attempt to retrieve FedEx calculated shipping rates again. 4. Additionally, test processing the shipment directly on FedEx.com with the Puerto Rico address to verify if the issue persists. This approach generally resolves the problem because FedEx calculates rates correctly with supported package types, avoiding the One Rate envelope limitations.

Why is the FedEx App not automatically generating the required paperwork for international shipments, causing them to be held or returned due to inadequate documentation?

The most common reason is that the app’s international shipping settings may not have the "ETD" (Electronic Trade Documents) option enabled. Without ETD enabled, commercial invoices and other customs documents are not sent to FedEx electronically. In this case, you must print and physically attach three copies of the commercial invoice with each international shipment. To resolve this issue, go to the app’s Settings > International Shipping Settings and enable ETD. This allows the commercial invoice and other documents to be sent electronically to FedEx. Additionally, confirm that printed copies are attached to shipments as required. If issues persist, consult with your FedEx account representative with specific shipment details for further clarification.

Why is the invoice missing for my domestic shipment orders when downloading documents from the PluginHive app?

In the case of domestic shipments, the PluginHive app provides only the shipping label document. Invoices, specifically Commercial Invoices, are created only for international shipments to comply with customs requirements. Hence, the absence of an invoice document for domestic shipments is expected behavior.

Why is the Invoice Number not displaying on my commercial invoices for international FedEx orders?

The Invoice Number must be correctly passed in the XML data sent to FedEx during label generation. If it is not showing on the commercial invoice, ensure the following: 1. Check whether the Invoice Number is missing for all international orders or only specific ones. 2. Provide sample unfulfilled test orders with missing Invoice Numbers to allow detailed troubleshooting. 3. Verify that the Invoice Number is included under the correct XML node when sending the shipment request. FedEx requires the Invoice Number to be passed under the `<CommercialInvoiceDetails>` section (not just elsewhere) for it to appear on the commercial invoice. If the Invoice Number is passed but not printed, contact FedEx for confirmation of required XML fields and correct formatting. Currently, an update to the app is needed to send the Invoice Number under `<CommercialInvoiceDetails>`.

Why is the shipping cost so high for my order, when it usually costs between $18 and $25 for a 5 lb package shipping from FL to GA?

Shipping rates in PluginHive are calculated based on the shipping provider’s (e.g., FedEx) published rates and your account-specific contract with them. Differences in calculated shipping can result from discrepancies in order details such as package weight or dimensions. For example, in your case, although you expected the weight to be 5 lbs, the actual recorded package weight in the system was 9.58 lbs, which would increase shipping costs. To verify, recreate the shipment on FedEx.com using the exact order details (weight, dimensions, origin, and destination), and compare the rates. If there is a discrepancy, take a complete screenshot from FedEx.com showing the address, package details, and shipping rates for further troubleshooting.

Why is the shipping label generation failing with the error "Commodity Description is required" for my order?

The shipping label fails to generate with the "Commodity Description is required" error because one or more products in the order do not have a custom description entered in the app. Although the Commercial Invoice settings are configured to pass the product’s custom description, if a product lacks this description, the shipping label creation will fail. To resolve this, identify the product(s) without a custom description in your order and add an appropriate description within the app before retrying label generation.

Why is there a discrepancy in the declared product value on the commercial invoice for my Shopify store, and is additional setup required to make the values match?

The discrepancy occurs because the 'Product Price To Be Displayed' on the Commercial Invoice is set as a fixed price—in this case, USD 2—which converts to approximately 116.9 Philippine Pesos. This fixed price setting overrides actual product prices, causing the invoice to display this uniform value instead of varying product prices. To align the declared values with your intended pricing, follow these steps: 1. Navigate to the PluginHive app dashboard. 2. Go to **App Settings** > **International Shipping Settings**. 3. Click on **More Settings** and then select **Product and Shipping Information**. 4. Locate the **Product Price To Be Displayed** field. 5. Update this field as needed; for example, you can set it to display the actual product price or adjust the fixed price accordingly. 6. Save your changes. This configuration will ensure that the commercial invoice reflects the correct declared values consistent with your product prices.

Why isn’t the commercial invoice automatically uploading to FedEx when using the PluginHive app?

To enable automatic uploading of custom-related documents such as the Commercial Invoice to FedEx electronically, you must enable the ETD (Electronic Trade Documents) option in the app. Follow these steps: 1. Go to App Settings -> International Shipping Settings. 2. Under the ETD section, enable the ETD option. 3. Upload the required Customer Signature (store owner’s signature) and Letter Head (company’s letterhead or logo) images in their respective fields. 4. Save the changes. Note: These changes will only apply to new labels generated after saving the settings. Try generating a label for a new international order and check if the commercial invoice uploads successfully.

Why might there be slight differences between the product prices shown to customers and those printed on PluginHive’s commercial invoices, and how is this normally handled?

– Prices in Shopify stores are often set in one currency (e.g., USD), and PluginHive converts these to the order currency (e.g., GBP) for label and invoice printing based on current conversion rates. – Minor rounding differences (e.g., £25.00 showing as £24.96) occur due to this currency conversion and decimal precision. – These differences are generally acceptable but can affect VAT threshold calculations. – Using the VAT exclusion enhancement helps align values better by excluding VAT contributions, minimizing threshold miscalculations.

Why was a commercial invoice not generated for my FedEx shipment to the Cayman Islands for order #39569?

FedEx has indicated that a FedEx-generated commercial invoice is prohibited for this specific shipment, hence the commercial invoice was not generated. This means FedEx does not require a commercial invoice for this particular shipment to the Cayman Islands. To verify or clarify this further, you can share or review the label XML request and response provided to FedEx, as they have the final authority on required shipping documents. If additional assistance is needed, you can contact PluginHive support for further guidance.

Why were Checkout Blocks used instead of custom shipping profiles for managing shipping options with specific products like chocolate and hemp?

Checkout Blocks were implemented for two primary reasons: 1. To enforce the use of certain shipping methods, specifically requiring 2-day shipping via FedEx for chocolate products, as mandated by GTI. This ensures compliance with temperature-sensitive shipping requirements. 2. To restrict customers in certain states from purchasing hemp products. Checkout Blocks are currently the only tool effective in enforcing these state-level purchase restrictions at checkout. While custom shipping profiles typically allow different rates or destination restrictions for specific products, they do not provide the forced shipping method controls or state-based purchase blocking capabilities that Checkout Blocks offer in this context.

Will changing my Shopify store’s base currency from GBP to USD affect how shipping rates are displayed and charged via the PluginHive app, and what currency does FedEx send shipping rate data in?

When you change your store’s base currency to USD, the shipping rates in the PluginHive app will be displayed in USD, and the shipment source currency for label generation and the Commercial Invoice will also be USD. However, the FedEx rates received by the app depend on the currency associated with your FedEx account’s country of origin. The app requests rates from FedEx in the currency of the FedEx account’s registered country, not necessarily the store currency. For example, if your FedEx account is based in the UK, rates will be received in GBP regardless of the store’s base currency. On the customer-facing checkout page, Shopify converts these rates into the currency displayed to the customer based on the store’s settings or local currency.

Will PluginHive update the app to correctly reflect product values less than $1 instead of rounding them up?

PluginHive has acknowledged the issue and forwarded the use case for review by their senior team. They plan to enhance the app to correctly pass and display product prices on FedEx invoices without rounding up in a future update. While this improvement aims to address customs declaration accuracy, it has not yet been released, and users will be notified once it becomes available.

Will there be a space within the PluginHive app to supply the Manufacturer Identification Code (MID) and other required shipment details for US shipping as per FedEx regulations? Will Shopify create a new area on the product page that feeds into the commercial invoice like the HS code?

Yes, the PluginHive app provides a space in its settings where you can supply the details required by FedEx, including the Manufacturer Identification Code (MID) and other shipment information. These details are used to generate accurate commercial invoices to comply with new U.S. shipment regulations. You can enable these options directly within the app settings. It is not dependent on Shopify creating a new field on the product page; instead, PluginHive manages these inputs internally through its interface to ensure the commercial invoices include all necessary data such as the HS code and MID. For detailed setup, a tutorial video is available to guide you step-by-step on how to enable and fill these options in the app.

Will updating missing or incorrect HS codes in the exported CSV file cause any issues when importing the file back into the app?

No, updating HS codes in the exported CSV file will not cause any problems. You can safely update missing or incorrect HS codes along with custom descriptions before importing the CSV file back into the app. Once imported, all product data including HS codes and descriptions will be updated accordingly. Additionally, you can configure how product information is displayed on commercial invoices by going to app -> settings -> commercial invoice settings, where you can select whether to print product names or custom descriptions.