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Product Data, HS Codes & Description Mapping Issues in Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Resolve HS codes and product description mapping issues

Questions in this section:

After adding a custom description to a product in the PluginHive app, why does the custom description not show on the shipping label or commercial invoice, and how can I fix this?

To ensure the custom description appears on the commercial invoice instead of the product name, you need to configure an additional app setting: 1. In the PluginHive app, go to “Settings.” 2. Select “International Settings.” 3. Click on “More Settings.” 4. Under the “Product And Shipping Information” section, find the option “Product Information To Be Displayed.” 5. Change this setting to “Product Custom Description.” 6. Save the setting. After this configuration, generate a new shipping label for your order — the commercial invoice will now display the custom product description instead of the default product name.

After fixing missing custom product descriptions, how can I confirm that the shipping label will generate correctly?

Once you add all missing custom descriptions for products in the order and verify that the Commercial Invoice settings are configured to pass these custom descriptions, generate the shipping label again through the app. If the label is created successfully without errors, the fix is confirmed. If problems persist, review product fields and settings again or contact support with details of your order and error message.

After importing the product file with custom descriptions for FedEx shipping labels, does a pop-up indicating errors for some products mean the import was partially successful?

Yes, such a pop-up typically indicates that the import was successful for most products except the few mentioned in the pop-up. Those specific products likely had issues preventing their custom descriptions from updating. You should review the error message details, correct any data problems in the import file for those products, and re-import if needed to ensure all custom descriptions are applied properly.

After importing the updated Excel/CSV file with custom descriptions and HS codes, how can I confirm that the changes were successfully applied?

If you receive a confirmation message after importing the file, it indicates that all products have been updated successfully. To verify: 1. Check the app for any success or error notification immediately after the import. 2. Optionally, open individual product entries to confirm that the custom descriptions and HS codes reflect the updates. No additional error messages mean that your data was imported correctly and applied to the products as intended.

After marking a product as physical, why might I still see a message preventing shipping label generation and how can I resolve this?

If you have marked the product as physical but still see a message preventing shipping label generation, it could be because the order itself is set to “No Shipping Required” or the fulfillment location is not assigned. To resolve this: 1. Verify that the order is not set to “No Shipping Required” in Shopify. This setting overrides product shipping options and can block label creation. 2. Ensure a fulfillment location is assigned to the order. Without a location, Shopify cannot process shipping labels. 3. Review the fulfillment settings for the order in the Shopify admin under the **Orders** section. 4. If you are unable to change the shipping status or assign a location, contact Shopify Support to update the order status and enable shipping. Following these steps will ensure the order is marked for shipping and associated with a proper fulfillment location, allowing you to generate a shipping label.

Can I add product information to FedEx shipping labels generated through PluginHive Ship Rate & Track?

It is not possible to add or customize product information on FedEx shipping labels via PluginHive Ship Rate & Track because the labels are directly provided by FedEx and do not support such customizations. If you need product details included elsewhere, consider adding them within your order confirmation emails or packing slips instead.

Can I create shipping labels manually in PluginHive without attaching them to an existing Shopify order or by selecting custom products within the app?

Currently, it is not possible to generate a shipping label in PluginHive without having an existing Shopify order attached. The app requires a valid Shopify order to generate any shipping label. Additionally, generating labels for orders that contain custom products not linked to Shopify orders is not supported within the app.

Can I generate a shipping label for just the unfulfilled item in an order that contains custom or partially fulfilled products?

Currently, generating a label for only the unfulfilled item within an order containing custom or partially fulfilled products may not work if the app tries to fetch all items together. Because the app attempts to process the entire order, including custom items that it cannot handle, it results in issues like a blank screen. To manage this: 1. Confirm if the item you want a label for is a standard, active Shopify product recognized by the app. 2. If the order includes custom products or is partially fulfilled outside the app, you may need to fulfill those custom items separately and generate labels only for the standard products using the PluginHive app. 3. If the app still fails to generate the label for the unfulfilled standard item, you may need to fulfill that item outside the app as well until improvements allow selective item processing. For best results, avoid mixing custom products with regular items in a single order if you want seamless label generation via PluginHive.

Can I still use a shipping label generated for an order with custom products, or do I need to create a new label if I fulfill manually?

Yes, you can still use the shipping label that was generated for an order containing custom products. You should: 1. Print the label from the PluginHive app by navigating to App > Shipping > Select the Order > Print Documents. 2. Request a pickup or drop off the package using that label as usual. 3. Manually fulfill the order in Shopify by entering the tracking number and marking it as fulfilled. In this scenario, manually fulfilling the order will not cancel or invalidate the label generated through the app. Therefore, you do not need to create a new label or worry about label cancellation when fulfilling manually for such orders.

Can I use Shopify product metafields to add product weight, length, and width and have this data automatically mapped in the app instead of importing via CSV?

No, the app does not support using Shopify product metafields for updating product dimensions such as weight, length, and width. To add or update these product dimension details in the app, you must use the CSV import feature. This means you need to prepare a CSV file containing the product dimension data and import it into the app to update the relevant fields.

Can multiple shipping labels be generated for a single Shopify order containing products from multiple locations using PluginHive?

No, currently the PluginHive app does not support multi-location fulfillment for a single order. It is not possible to generate multiple shipping labels for an order that contains products stocked in different locations. To use PluginHive successfully, all products in an order must be fulfilled from a single location.

Can PluginHive support assist with adding dimensions to a selected list of products if I provide the product names and dimensions?

Yes, if you have a specific subset of products for which you want to add dimensions, you can share the list of product names along with their corresponding dimension details. PluginHive’s support team can assist in updating these product details on your behalf, potentially streamlining the process and avoiding import issues related to large data volumes.

Can PluginHive support label generation for custom products using the auto-generate label feature?

No, PluginHive currently does not support shipping label generation for orders containing custom products using the auto-generate label option. If your orders include custom products, label generation will fail, causing auto-cancellation of those orders. You should consider manual label creation or contacting support for guidance on handling custom product shipments.

Can the Buffer Hours setting in PluginHive be used to account for production days required after order placement before shipping?

Yes, the Buffer Hours setting is specifically designed for this purpose. You can use the buffer hours to add extra time to the estimated delivery date to compensate for internal production days or any processing delays before the order is actually shipped. This buffer time is added to the shipment date, extending the estimated delivery time communicated to customers. Configure the buffer hours according to the number of production or processing hours you want to account for before shipping.

Can the customer reference field on the shipping label be modified to include the SKU of the product or be manually edited like in FedEx Ship Manager?

No, the customer reference field on the shipping label cannot be modified to include additional information such as the SKU. It is fixed to display only the order number. Manual entry or customization in this field, as allowed in FedEx Ship Manager, is not supported in this app.

Can the issue of shipping labels being split into multiple labels due to default product dimensions be fixed, and how?

Yes, the issue can be fixed by updating the default product dimensions in the app. Specifically: 1. Identify if default product dimensions are set (e.g., 15.75 x 12 x 1.5 inches), which may cause items to be packed separately if multiple products cannot fit together within the configured box types. 2. To resolve this, update the default product dimensions to 0 x 0 x 0 if you want the system to pack most orders into a single package (approximately 90% success rate). 3. After changing the default dimensions, generate shipping labels for a few test orders to verify that items are correctly packed together and that multiple labels are no longer created. 4. If products have specific dimensions, ensure those are entered in the app for accurate box packing. 5. Review your Box Packing settings to confirm they align with your packing preferences and product dimensions. Following these steps ensures shipping labels are generated accurately without unnecessary splitting into multiple packages.

Can the packing slip printed with the shipping label include the name of the product bundle that the item belongs to?

Currently, the PluginHive packing slip does not natively display the bundle name associated with individual items on the packing slip that prints with the shipping label. However, to achieve this functionality: 1. Explore customizing the packing slip template via the PluginHive app if it allows template editing to include additional product metadata fields. 2. If customization isn’t directly supported, consider integrating bundle information in the product title or SKU, which will then appear on the packing slip. 3. Alternatively, use Shopify’s bundle apps to embed bundle names in product descriptions or tags that could be pulled into the packing slip if supported by the PluginHive app’s templating system. 4. Contact PluginHive support to check if custom development or advanced configuration options are available for including bundle names in packing slips. 5. As a workaround, maintain a separate bundle packing list or include bundle names in your Shopify order notes that can be printed or referenced during fulfillment. (Note: The solution depends largely on the PluginHive app’s current template customization capabilities.)

Can the PluginHive app handle free shipping for certain products while charging shipping for others, showing correct rates at checkout?

The PluginHive app itself does not support setting free shipping on specific products within the app. However, you can achieve this by: 1. Creating a separate shipping profile in Shopify that includes all products eligible for free shipping. 2. Adding those free shipping products to this profile so that Shopify applies free shipping accordingly. 3. Using the PluginHive app for shipping rates and label generation only for the products/orders in other shipping profiles. Additionally, when generating labels for orders that use PluginHive rates, use the manual "Generate Label" option under "More Actions" on the order page instead of relying on automatic label generation to ensure accuracy.

Can the PluginHive app now create shipping labels for orders containing custom products, and does it automatically update Shopify orders with tracking numbers and mark them as fulfilled?

Yes, the PluginHive app can now process orders containing custom products and successfully generate shipping labels for them. However, these orders will not be automatically fulfilled in Shopify. You need to manually take the tracking number from the app and fulfill the corresponding Shopify order yourself, as automatic fulfillment does not occur for custom product orders.

Can the product "Name" be modified in the label generation process using the PluginHive app?

Currently, the PluginHive app uses the Shopify product display names for all label generation processes, including shipping labels. The product name cannot be changed or customized in the label generation workflow itself. However, on the Commercial Invoice document only, you will see the custom product name if it is updated there. This behavior is by design and cannot be altered at this time. If you require modification of the product name during label generation, please share your use case, as Shopify product names are the source for all naming on labels.

Can you provide an example showing how product descriptions appear on commercial invoices when special characters are removed?

Yes. For example, a product description entered as: "Glass Bottle of Red Wine D.V. Catena Malbec-Malbec 750ml / 25.4 fl oz. Alcohol 14%. Product from Argentina. MFG Information: Manufacturer: Catena Zapata Winery. Address: Cobos s/n ,Lujan de Cuyo, Mendoza, 5509, ARGENTINA." Will be printed on the commercial invoice as: "Glass Bottle of Red Wine DV Catena Malbec-Malbec 750ml 254 fl oz Alcohol 14 Product from Argentina MFG Information Manufacturer Catena Zapata Winery Address Cobos sn Lujan de Cuyo Mendoza 5509 ARGENTINA." All periods, commas, slashes, and percent symbols are removed in the generated document.

Does PluginHive support dynamically enabling a Delivery Signature for shipments based on specific products (SKUs) in an order, allowing customers to request this at checkout?

Currently, PluginHive does not support enabling the Delivery Signature option dynamically at checkout based on customer selection or specific SKUs in an order. While you can display FedEx shipping services with or without Delivery Signature enabled during checkout, customers cannot choose this option themselves. As an alternative, you can manually enable the Delivery Signature for individual orders by using the Single Label Generation process within the app before generating shipping labels. This way, for orders containing specific SKUs, you can set the signature requirement on the label manually prior to shipment.

Does PluginHive support shipping label generation for custom products?

No, at present, PluginHive does not support shipping label generation for orders containing custom products. Label creation works only for orders that include active or draft products with standard SKUs recognized by the app. If your order contains a custom product, the app will automatically cancel the label. Users should use standard products in their store inventory to ensure label generation.

Does the PH Ship Rate & Track for FedEx App support adding different HS codes for the same product based on the destination country for international orders?

No, the app currently allows only one HS code field per product. It does not support assigning multiple HS codes for a single product depending on the destination country. Users can update only one HS code per product, regardless of different country requirements.

Even though the products in Order #3502 appear active and clickable, why is the shipping label generation still failing?

In this case, the root cause is that the order is marked as "Shipping Not Required" in Shopify. The app will not generate labels for orders flagged this way. To fix this: 1. Go to the order’s details page in Shopify. 2. Check the delivery method or shipping settings. 3. Update it from "Shipping Not Required" to the appropriate shipping option. 4. Save the changes and retry generating the shipping label in the app.

Has PluginHive provided an update regarding adding labels as file objects to Shopify orders for custom automation?

As of now, PluginHive has received your request for adding generated labels and documents as file objects or metafields in Shopify orders to facilitate automation. This feature request has been forwarded to the product team for evaluation. No immediate implementation timeline has been provided yet. PluginHive will notify you of any updates or changes once available.

How can I add a custom packaging box size in the Pluginhive app?

To add a custom box size in the Pluginhive app, follow these steps: 1. Navigate to the packaging section of the app where box sizes are listed. 2. Click on the "Add Custom Box" option. 3. Enter the dimensions (e.g., 13x11x6) for the new box size. 4. Save the new box to have it available for use. This allows you to manage and select custom packaging sizes for your shipments.

How can I add a QR code image to the packing list (packing slip) template using PluginHive?

To add a QR code image to your packing slip template in PluginHive, follow these steps: 1. Ensure that the Packing Slip Customization feature is enabled for your store. If not, request support to enable it. 2. In the PluginHive app, navigate to **App Settings** > **Document/Label Settings** > **More Settings** > **Packing Slip Settings**. 3. Select the **Custom Template** option for the packing slip. 4. Click on **Edit Packing Slip**, which will open the template code editor. 5. Insert the necessary code in the template to display the QR code image where you want it on the packing slip. This requires coding knowledge to customize the HTML or template language used. 6. Save the changes after editing the code. 7. Generate a new packing slip label for an order to verify that the QR code appears correctly. Note: PluginHive enables the customization feature and provides access to the template editor, but the actual coding to include the QR code must be done by you or a developer, as PluginHive support does not handle custom coding implementations. If needed, you can hire a developer to assist with customizing the template code to include the QR code according to your requirements. Feel free to reach out with any further queries related to this process.

How can I add an HS code and set the country of origin for all my products in PluginHive to start shipping internationally?

To add an HS code (e.g., 6703.00.10) and set the country of origin (e.g., China) for all your products in PluginHive, follow these steps: 1. Navigate to the **Products** section within the PluginHive app. 2. Export the existing products list by downloading the CSV file. 3. Open the exported CSV file on your computer using a spreadsheet editor (e.g., Excel, Google Sheets). 4. Locate the columns designated for HS Codes and Country of Manufacture (Origin). 5. Enter the HS code `6703.00.10` and the country `China` for each product row in their respective columns. 6. Save the updated file in CSV format. 7. Return to the **Products** section in PluginHive and select the **Import** option. 8. Upload the edited CSV file to update all product entries with the new HS code and country of origin. Make sure to verify the updated product information after import to confirm changes have been applied correctly.

How can I add my own custom packaging boxes in the PluginHive app to be used for shipping?

To add your own custom packaging boxes in the PluginHive app: 1. Navigate to the app dashboard → Settings → More Settings → Packaging Settings. 2. Click on the 'Add Custom Box' option. 3. Enter the dimensions (length, width, height) and other relevant details for your custom box. Save the box. 4. Make sure your product dimensions are up to date so the app can pack items appropriately into these boxes. By adding custom boxes, the app can decide to pack orders using either FedEx boxes or your custom packaging based on size and volume.

How can I add new FedEx production keys and account numbers in the PluginHive app?

To add new FedEx production keys and account numbers in the PluginHive app, follow these steps: 1. Provide the correct FedEx Account Number and Billing Address details within the app. 2. Once these details are correctly entered, FedEx automatically generates a new set of API credentials associated with your account. 3. These API credentials are then integrated into the app automatically. 4. You do not need to manually input or update API keys; the app handles this process once accurate account information is submitted. 5. After this setup, you can proceed to generate shipping labels and fulfill your orders using the app. Make sure your account number and billing address are accurate to enable successful integration and credential generation.

How can I add new product information fields like composition, gender, manufacture, and color to the product description in PluginHive?

To include additional product information fields such as composition, gender, manufacture, and color in PluginHive, you can update the product description field where this information will be printed on the commercial invoice. Follow these steps to do so: 1. Log in to your PluginHive app dashboard. 2. Navigate to **Products** from the main menu. 3. Find and select the product you want to update by clicking on **Edit Product**. 4. In the product editing interface, update the **Description** field with all the relevant details like composition, gender, size, manufacture, and color in the desired format. 5. Save the changes. Note: The commercial invoice layout itself cannot be modified or customized beyond what the app automatically generates, so ensure all useful details are included in the product description. If you require more direct assistance, you may book a support call through the provided appointment link for personalized help.

How can I add or update the customs product description for international shipments within the PluginHive app?

By default, the app uses the product name as the product description on customs declarations. To update the custom description: 1. Open the PluginHive app. 2. Navigate to the “Products” section. 3. Edit the desired product. 4. Enter the required custom description in the field provided. 5. Save the changes. Note: These updates will be applied only to newly generated shipping labels after saving the changes.

How can I add or update the fabric type or custom product description within the app for commercial invoices?

To add or update the custom description of a product variant, follow these steps: 1. Navigate to **Products** in the app. 2. Use the **Export** feature to download your current product list as a CSV file. 3. In the CSV file, locate the column for Description or Custom Description and enter the desired fabric type or detailed description (e.g., "80% nylon, 20% spandex"). 4. Save the changes to the CSV file. 5. Navigate back to the app and use the **Import** feature to upload the updated CSV file. After this, the custom description data will be stored in the app for invoicing purposes.

How can I add or update the Harmonized Code (HS code) and Country of Manufacturer for my products in the PluginHive app?

You can add or update Harmonized Codes and Country of Manufacturer for products using either Shopify or the PluginHive app: 1. In Shopify: Edit each product’s details to include the correct HS code and country of origin fields, which will sync to the PluginHive app. 2. In PluginHive app: – Navigate to the Products section. – Use the Export feature to download your product list in a file. – Update the Harmonized Code (HS code) and Country of Manufacturer fields in the exported file with accurate information. – Save the updated file. – Import the file back into the app using the Import function to update your product details in bulk. Ensure the HS codes are correct 10-digit values obtained from your manufacturer or an official HS code database; do not use random or incorrect numbers to avoid calculation errors.

How can I change the weight of a product so that it is correctly reflected in all future shipments when using auto-generate label in PluginHive?

To ensure the product weight is accurately reflected in all future shipments when using the auto-generate label feature, follow these steps: 1. Log in to your Shopify admin panel. 2. Navigate to the "Products" section. 3. Select the product whose weight you want to update. 4. Locate the weight field in the product details and update it to the correct weight. 5. Save the changes. Once updated, the PluginHive app will automatically use this new product weight when generating shipping labels for orders containing that product. This eliminates the need to manually adjust the weight each time, even when shipping large volumes of the same product.

How can I configure the label settings to ensure my Zebra printer is recognized and prints correctly?

To ensure your Zebra printer is recognized and prints labels correctly, follow these steps: 1. Set the label format to **PDF**, as this format is compatible with Zebra printers. 2. Adjust the label size to **Paper 4 x 6 inches**, which is a standard size supported by Zebra printers. 3. Save these settings in your printing software or program. 4. Try printing a label with these updated settings and verify if the printer now recognizes and prints the label properly. If issues persist, recheck the settings and confirm the Zebra printer drivers are correctly installed and updated. Reach out to support for further assistance if necessary.

How can I configure the PluginHive app so that FedEx tariff fees are charged to the customer instead of me?

To have FedEx tariff fees fall on the customer, ensure your app settings display shipping rates inclusive of surcharges. Then, follow these steps to calculate surcharges based on the HS Tariff code: 1. Go to the app dashboard and navigate to **Products**. 2. Edit each product you want to update by entering its detailed product information. 3. Fill in the **HS Code** and **Country of Manufacture** fields for the product. This enables accurate surcharge calculation based on the tariff. 4. To update multiple products at once, use the **Export CSV** option to download your product list. Add the HS Code and country details in the CSV file and then re-import it via the **Import CSV** option. 5. Once HS codes are updated, the app will calculate and display shipping costs with tariff surcharges included, passing these fees to the customer during checkout. If you need help with the bulk update or any other step, support is available to assist.

How can I create a shipping label for only the in-house shipped product when an order contains items fulfilled both in-house and by a third party?

When an order contains products shipped by different fulfillment sources (in-house and third party), and you want to generate a shipping label for only the in-house product, you need to remove the items that have already been fulfilled or are fulfilled by the third party from the package before generating the label. Follow these steps: 1. Review the order and identify which items are fulfilled in-house versus by the third party. 2. Remove or exclude the items already fulfilled or intended for third-party fulfillment from the current package. 3. Generate the shipping label only for the remaining in-house items in the package. 4. Avoid generating labels for all items at once if some are already fulfilled, as this causes fulfillment failures and automatic label cancellations. By carefully selecting only the unfulfilled items specific to your shipping method for label creation, you can successfully generate labels without errors.

How can I create and configure a metafield in Shopify to include detailed product descriptions so that the FedEx Create Shipping Labels application can access this information?

To create and configure a metafield in Shopify for detailed product descriptions that can be used by the FedEx Create Shipping Labels app, follow these steps: 1. **Access Shopify Admin**: Log in to your Shopify admin panel. 2. **Navigate to Settings**: Scroll down and click on **Settings** at the bottom left of the dashboard. 3. **Select Metafields**: In the Settings menu, click on **Metafields**. 4. **Choose Products**: Since you want to add a description to products, select **Products** from the list of metafield types. 5. **Add Definition**: Click on **Add definition** to create a new metafield definition. – **Name**: Enter a suitable name such as “Detailed Product Description”. – **Namespace and key**: Use a unique namespace and key, for example, `custom.description` or similar. – **Content type**: Choose **Single line text** or **Multi-line text** depending on how detailed your description is. 6. **Save Definition**: Click **Save** to create the metafield. 7. **Add Values to Products**: – Go to **Products** in Shopify admin. – Open each product that requires the detailed description. – Scroll down to the metafields section on the product page and enter the detailed description in the newly created metafield field. – Save the product. 8. **Verify App Configuration**: – In your FedEx Create Shipping Labels app settings, ensure that the app is configured to pull the detailed description from the metafield you created. – Usually, this involves specifying the metafield namespace and key in the app’s product description settings under invoice or label generation options. 9. **Test Label Generation**: Generate a shipping label for a test order to confirm the detailed product description appears correctly on the FedEx commercial invoice and shipping labels. If you require more app-specific steps to link the metafield within the FedEx app, please check the app’s documentation or contact the app’s support team for guidance on how to map Shopify metafields to shipping label fields. *Note: If you are using a different FedEx app or third-party solution, please consult that app’s support to correctly configure metafields.*

How can I create shipping labels for a multi-label product in Shopify using PluginHive?

You can generate shipping labels for your orders in Shopify through the following methods: 1. **Generate label for a single order**: – Go to the Shopify Orders page and open the unfulfilled order you want to ship. – Click on "More actions" and select "Generate label." – Here, you can edit the package details, view shipping rates, and generate the shipping label with your preferred shipping service. 2. **Generate labels in bulk**: – From the Shopify Orders page, select multiple unfulfilled orders. – Click "More actions" and choose "Auto generate label." This process allows you to handle orders with multiple package labels efficiently. For detailed instructions and screenshots, you can also refer to the PluginHive knowledge base article: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/#auto_manual_label

How can I declare the value of a product to insure small parcel shipments via FedEx using the PluginHive app?

To declare the value of a product for insurance purposes in small parcel shipments with FedEx using the PluginHive app, follow these steps: 1. Go to the **Products** section within the PluginHive app. 2. Click on the specific **Product Name** for which you want to set the declared value. 3. Find the field labeled **Declared Value** and enter the desired amount to insure the product. 4. Save the changes. Once set, the declared value you entered will be automatically considered as the insured value for all orders processed through the app that include that product. After updating, generate new shipping labels and verify that the declared value is correctly applied on the shipment documents.

How can I display custom line item properties on the 4×6 packing slip in PH Ship Rate & Track if Shopify and the app data allow it?

If your Shopify order data includes custom line item properties (such as grind size or notes), and these properties are accessible via the API for your packing slip generation, you can modify your packing slip template in PH Ship Rate & Track as follows: 1. Access the PH Ship Rate & Track dashboard. 2. Navigate to “Packing Slip Templates” and select the 4×6 packing slip template you use. 3. Open the template editor (HTML/Liquid code). 4. Locate the section looping through the line items, typically: “` {% for line_item in line_items %} “` 5. Within this loop, add code to output line item properties: “` {% if line_item.properties != blank %} {% for p in line_item.properties %} {{ p.first }}: {{ p.last }} {% endfor %} {% endif %} “` 6. Save your template changes. 7. Test by generating a packing slip for an order with custom properties to confirm they display correctly. Note: This method is only effective if the order’s line item properties are actually included in the data PH Ship Rate & Track uses to generate packing slips. Due to Shopify API and PH Ship Rate & Track’s current limitations, some custom properties may not be available unless integrated via workarounds such as order notes.

How can I display line item properties like custom grind size or notes (added via the Easify Options app) on the 4×6 packing slip generated by PH Ship Rate & Track for FedEx?

To show custom line item properties such as grinding options or notes from the Easify Options app on your 4×6 packing slip in PH Ship Rate & Track, follow these steps: 1. **Identify the Line Item Properties:** Ensure the Easify Options app is correctly adding the custom properties (e.g., grind size, notes) as line item properties on the order. These typically appear in the order data under line item properties. 2. **Edit the Packing Slip Template:** – Access your PH Ship Rate & Track dashboard. – Navigate to the “Packing Slip Templates” section. – Select the 4×6 packing slip template you are currently using. – Enter the template editor where you can customize the HTML or template code. 3. **Modify the Template to Include Line Item Properties:** – Locate the section in the template where line items are listed. – Add or modify the code to loop through each line item’s properties. For example, in Liquid (Shopify’s templating language), you can use: “` {% for property in line_item.properties %} {{ property.first }}: {{ property.last }} {% endfor %} “` – This code snippet ensures that all custom properties, including those added by Easify, display under each corresponding line item on the packing slip. 4. **Save and Preview:** – Save your changes in the packing slip template editor. – Generate a test packing slip for an order that includes the grinding options. – Confirm the custom properties appear properly on the packing slip. 5. **Additional Tips:** – If unfamiliar with Liquid or template editing, you may contact PluginHive support or a developer for assistance. – Ensure that there are no conflicting apps or template overrides that might suppress line item properties on the packing slip. By customizing the packing slip template to explicitly display each line item’s properties, you will enable the grinding options and other Easify customizations to be shown clearly on your 4×6 FedEx packing slips.

How can I edit the Customer Reference field on the FedEx label to include the product SKU or flavor?

It is not possible to edit the Customer Reference field on the FedEx label through the PluginHive system. The Customer Reference information is passed as is from the source data and cannot be customized to include additional details like product SKU or flavor.

How can I ensure smooth label generation for orders with custom products in PluginHive?

To ensure smooth label generation for orders with custom products: 1. Use the **Auto Generate Label** feature exclusively for these orders, as manual label generation does not support custom products. 2. When creating or adding products intended for manual label generation, create them as Shopify active products. This enables full functionality including package modification and shipping service selection. 3. Test label generation using auto generate on a single order with custom products to confirm the process works as expected before applying to multiple orders. 4. If issues persist, review the custom product setup within Shopify or consult PluginHive support for further troubleshooting guidance.

How can I ensure successful label generation for international shipments using FedEx International Connect Plus with PluginHive?

To ensure successful label generation: 1. Confirm all products in the order have complete and clear product descriptions (commodity descriptions). This is a carrier requirement. 2. Verify shipping origin and destination details are correct (e.g., Nevada, USA to Dubai). 3. Check that the FedEx shipping service selected supports international shipments and matches the goods being sent. 4. If you receive label failures due to missing descriptions, review your product catalog and add required descriptions immediately. 5. Contact PluginHive support if you continue to experience issues; they can manually update missing data to facilitate label creation. 6. Once product descriptions are complete, generate the label again, which should now process without errors.

How can I ensure that a product in my Shopify order is located in a single fulfillment location to avoid errors when generating a shipping label?

The warning message about fulfilling an order from multiple locations appears if the products in the order are sourced from different inventory locations. To ensure the product is in a single location and avoid issues: 1. Verify your Shopify admin under Products to check the inventory locations assigned to each product variant. 2. Confirm that all items in the order are stocked and fulfilled from the same location. 3. If you only have one fulfillment location set up, as in your case (“The Hatchery Chicago”), then this warning can be safely ignored. 4. Proceed with shipping label generation, knowing this message won’t prevent label creation if there is only one fulfillment location. 5. If you manage multiple locations, consider consolidating inventory or assigning specific locations for the products to prevent multi-location fulfillment.

How can I fix orders with custom products to successfully generate shipping labels in PluginHive?

To fix orders with custom products and enable successful label generation: 1. Identify the affected orders that contain custom (non-active) Shopify products. 2. Edit each affected order in your Shopify store and replace the custom product(s) with corresponding active Shopify products that exist in your store catalog. 3. Save the updated order information. 4. Return to PluginHive and attempt to generate the shipping label again. By ensuring all products in the order are active Shopify products, you will prevent label auto-cancellation errors.

How can I fix shipping label generation issues caused by products marked as Custom Products due to Shopify product changes?

Follow these steps to resolve label generation problems related to missing or changed products: 1. Identify the products in the problematic order that have been deleted or recreated in Shopify (i.e., products treated as Custom Products in PluginHive). 2. Edit the order in Shopify to replace these Custom Products with the currently active products from your Shopify store catalog that have valid product IDs. 3. After updating the order with supported Shopify products, return to the PluginHive app and regenerate the shipping label. The label should now generate without errors or blank screens. If you need assistance with editing orders or label generation, you can schedule a support session with PluginHive for direct help.

How can I fix the "Commodity Description is required" error when generating labels for orders with custom product descriptions?

To fix this error, follow these steps: 1. Review the product list in the order where the label generation failed. 2. Check if every product has a custom description entered in the app under product details. 3. For any product missing a description (for example, “Round Charcoal Briquettes (33mm) MdO Box (80 Briquettes)”), add a clear and relevant custom description within the app. 4. Ensure that in the Commercial Invoice settings, the option to pass "Product Custom Description" as the product info is selected. 5. After adding missing descriptions, attempt to generate the shipping label again. This process ensures that all required commodity descriptions are passed correctly to the carrier for label creation.

How can I fix the error message "We can't fulfill orders with products from multiple locations. Products must be stocked in one warehouse for successful fulfillment" in the PluginHive app?

This error occurs because the PluginHive app only supports fulfillment from a single location per order. It does not support splitting a single order across multiple locations or warehouses. To fix this: 1. Ensure all products in one order are stocked and fulfilled from the same location in Shopify. 2. Manage your inventory so that orders are routed from one warehouse/location only. 3. If you have multiple locations set up, select a single location to fulfill each order. 4. Go to Shopify Admin > Settings > Locations to verify and manage your locations. By consolidating product fulfillment to one location per order, the app will process shipping labels properly without this error.

How can I fix the issue where products are automatically being labeled with lithium battery options, causing customs problems and extra charges?

To resolve this issue, you need to: 1. Identify the products configured with the "Is Battery" option enabled in your PluginHive app. 2. Go to the product settings within the PluginHive interface or your Shopify store integration. 3. Disable the "Is Battery" option for the affected products, ensuring that the Battery Material Type is cleared or set correctly if the product does not contain batteries. 4. Confirm that the product settings are saved. 5. After making these changes, any new shipments or airway bills generated will no longer include the lithium battery indication unless the option is re-enabled manually. This process stops the app from automatically adding lithium battery labels and prevents issues with customs and extra fees.

How can I fix the issue where the app is quoting large orders in small boxes?

To resolve incorrect packing where large orders are quoted in small boxes, follow these steps: 1. Verify Your Box Packaging Setup: – Ensure all custom boxes you use are correctly listed in the app. – Confirm that each box has accurate dimensions (length, width, height). – Check that each box includes the correct maximum weight limit and box weight. 2. Confirm Product Data Accuracy: – Make sure all products have their correct dimensions (length, width, height) defined. – Ensure all products have accurate weight information. – This data should be entered both in the app and synchronized correctly with your Shopify store. 3. Understand the App’s Packing Logic: – The app first checks if product dimensions fit inside a box. – It then verifies the box’s maximum weight is not exceeded by the combined product weights. – Finally, it calculates volume utilization to ensure everything fits physically. – After packing a product, the app updates the box’s remaining volume and weight capacity before packing the next item. 4. Test the Setup: – Run tests with sample orders to see if the app now selects appropriate boxes. – If issues persist, prepare detailed examples of affected orders to share for further investigation. Following these steps ensures that the app can accurately determine the optimal packaging based on product and box specifications, preventing under- or over-sized box quotations.

How can I fulfill Shopify orders that contain custom products with tracking information when using PluginHive?

For orders with custom products: 1. Use the PluginHive app to generate the shipping label and obtain the tracking number. 2. Manually go to your Shopify orders page. 3. Locate the order corresponding to the custom product shipment. 4. Fulfill the order manually by entering the tracking number obtained from PluginHive. This manual process ensures your customers receive tracking information while maintaining order fulfillment status in Shopify.

How can I generate a shipping label and invoice for the complete shipment including all products in an order?

To create a shipping label and invoice that include the entire order, make sure that all products are available for shipping and stocked in a single location. This enables the order to be fulfilled completely through the app. Once all items are fulfilled together, the label and invoice will reflect the full shipment, including all products and their total values.

How can I generate shipping labels for orders containing custom or non-active products in PluginHive?

For orders with custom or non-active products, manual label generation is not fully supported. You can follow these steps: 1. Use the "Auto-Generate Label" feature in the PluginHive app. This automatically packs the order items according to your packing settings and generates the label without manual package adjustments. 2. If manual packaging is required, edit the order in Shopify to replace or remove custom or non-active products, making sure only active, supported products remain. Then, generate labels normally in the app.

How can I generate shipping labels for orders that contain custom or inactive products in PluginHive?

To generate labels for orders containing custom or inactive products, use the **Auto Generate Label** option in the PluginHive app. This option bypasses the need for active product links by automatically selecting the package and generating the label based on the customer-selected shipping service. This provides a straightforward workaround without needing to manually manage product status.

How can I generate shipping labels for orders with multiple product quantities in the PluginHive app to ensure only one label is created per shipment?

To generate a single shipping label for orders with multiple products, use the Single Label Generation process in Shopify as follows: 1. In your Shopify admin, open the specific order (e.g., order 1010) by clicking on the Order Number. 2. Click on **More Actions**. 3. Select **Generate Label**. 4. In the label generation interface, review the packages displayed—ensure the correct package type (such as FedEx Small Box) is selected, and all products are included in the packing. 5. Generate the label for the consolidated package. For orders with multiple product quantities in the future, repeat this process to verify and adjust packages before final label generation. This approach helps prevent generating multiple individual labels and creates one label, one packing list, and one commercial invoice per shipment.

How can I handle differences in HS Codes returned by FedEx Global Trade Manager for different destination countries, and what should I do if 10-digit HS Codes don’t work universally?

FedEx Global Trade Manager may show varying HS Codes lengths depending on destination countries (e.g., 10-digit vs. 12-digit codes) and country-specific tariff classifications. To handle this: 1. Identify which HS Code format is accepted and returns duties accurately per destination (e.g., 12-digit code for Canada yields duties, but the same for the U.S. does not). 2. Consult with your FedEx Account Representative to confirm the correct HS Codes for your products based on export destinations. 3. Keep product HS Codes updated in the app accordingly and test duties calculation for various destination countries. 4. If inconsistencies remain, consider coordinating a support call involving your FedEx representative and PluginHive to resolve API-based HS Code and duties calculation issues comprehensively.

How can I help PluginHive support investigate further why some orders with identical free gift items are fulfilled automatically while others are not?

To enable effective troubleshooting, provide the following: 1. A few recent order numbers where automatic fulfillment worked correctly despite including the free gift. 2. A few recent order numbers where automatic fulfillment failed while including the same free gift. 3. Confirmation of any recent changes to the free gift product in Shopify, such as modifications to its active/inactive status or underlying product setup. 4. Screenshots capturing the Shopify order timelines for one successfully auto-fulfilled order and one that wasn’t, highlighting fulfillment events and tracking updates. Sharing this detailed information allows PluginHive support to compare fulfillment flows, identify discrepancies in product treatment or fulfillment triggers, and diagnose the underlying cause of inconsistent auto-fulfillment.

How can I identify a Custom Product in a Shopify order that is preventing label generation in PluginHive?

You can identify a Custom Product in your Shopify order by the following method: 1. Go to the order details page in Shopify. 2. Hover your mouse pointer over the product name listed in the order. 3. If the product is a Custom Product, it will not have a hyperlink to the product page (unlike active Shopify products, which have clickable links). 4. The product name will appear as plain text without navigation capability. Using this method helps you quickly spot Custom Products causing label generation issues so you can replace or address them accordingly.

How can I identify custom products in orders and why does it affect order processing in PluginHive?

A custom product in PluginHive orders is identified when the product name appears as non-clickable within the order details, meaning it does not link back to the actual Shopify product page. This typically occurs because the product is not recognized as an active Shopify product within the order. Custom products impact order processing as follows: 1. The app cannot automatically fulfill orders containing custom products because it lacks a direct product reference for fulfillment details. 2. Editing shipping packages for these custom products is disabled in the app. 3. Shipping label generation may fail or have issues due to incomplete product linkage. To avoid these issues, always ensure orders include only active Shopify products that are correctly linked in the order details. If custom products appear unexpectedly, review how orders are created or contact Shopify support for assistance.

How can I import or update the "Declared Value" for products in bulk using the Shopify app "PH Ship Rate & Track for FedEx," given that the "Declared Value" column does not appear in the exported product CSV file?

Currently, the "Declared Value" field is not available for bulk export or import through the standard Shopify product CSV export/import process, and it does not appear as a column in the exported CSV file. The app does not support bulk updating or importing "Declared Value" via CSV files. Instead, declared values must be set manually on a per-product basis within the app or while generating shipping labels. If you need to update declared values for multiple products, you must do so individually in the app interface, as bulk update or import functionality for declared values is not supported.

How can I include product names on FedEx shipping labels generated through the PH Ship Rate & Track app?

Currently, it is not possible to print product names directly on FedEx shipping labels because the labels are generated via FedEx’s API, which limits the content that can be printed. The app sends a reference value that includes the order number to help identify the shipment. However, you can generate a Packing Slip for your orders through the app, which includes product details and can be printed alongside the label. To enable packing slips: 1. Navigate to the app settings in PH Ship Rate & Track. 2. Go to "Print Settings." 3. Set the number of copies of the packing slip you want to generate. 4. Save your settings. This will ensure that packing slips containing product details print with your FedEx labels, helping reduce shipment errors.

How can I manually add HS codes to product variants in Shopify to ensure proper syncing with PluginHive?

To manually add HS codes: 1. Login to your Shopify Admin. 2. Navigate to Products > [Select Product]. 3. Scroll down to the Variants section. 4. For each variant, click Edit. 5. Locate the HS code (HS Tariff or Harmonized System code) field. 6. Enter the correct HS code value manually. 7. Save the variant details. 8. Repeat for all variants requiring HS codes. 9. After updating, refresh and re-import products in PluginHive to sync this data.

How can I modify order details, such as product price or customs declaration values, after an order is paid but before generating the shipping label in PluginHive?

To update order details like product price or customs declaration values before generating labels, you should use the PluginHive manual label generation page in the new UI. Specifically: 1. Switch to the new PluginHive UI if you are on the older interface. 2. Navigate to the manual label generation section. 3. Update the custom product price or adjust declaration values as required to reflect accurate tax or customs information. 4. Use the custom description field if you want to omit or customize the product name on the shipping label. This approach allows you to generate labels with customized values after the order payment, ensuring compliance with tax or customs requirements. Be sure to test the labels after making changes.

How can I modify the font size, remove weight and price columns, and include product images on the packing slip generated by PluginHive for my Shopify store?

To customize your packing slip as per your requirements: 1. **Font Size:** – The font size on the packing slip can be increased by editing the custom packing slip template via code. You or your website developer can update the font-size property in the template files to match your preferred size, for example, to resemble the 8 x 5 template font size. 2. **Removing Weight and Price Columns:** – The columns for product weight and price can be removed from the packing slip by customizing the template code. This would involve deleting or commenting out the relevant fields (weight and price) in the packing slip template to show only product names and quantities. 3. **Including Product Images:** – Currently, the PluginHive app does not support printing product images on custom packing slips. However, the PluginHive development team plans to enhance the app in the future to add image support on packing slips. Until this feature is released, product images cannot be included. 4. **Switching Templates:** – You are advised to switch to the custom packing slip template which allows font size adjustment and column removal through coding and provides a more reliable service. – If you want the existing template that includes images, it is still available, but it lacks the flexibility to modify font size or remove columns. 5. **Next Steps:** – Contact your website developer to implement the required changes in the custom template code. – Inform PluginHive support before making changes so order fulfillment can be paused if needed. – Review sample templates shared by PluginHive to confirm changes before enabling the new template. This approach ensures the packing slips are formatted to your liking while awaiting future PluginHive updates that will support product images.

How can I monitor the status of FedEx account and label generation issues in PluginHive?

To monitor and troubleshoot FedEx integration and label creation issues: 1. Regularly check the PluginHive app dashboard and order pages for any error messages such as "Failed to fetch rates" or "Harmonised code is invalid". 2. Verify FedEx account connectivity status in the app’s account settings for each store. 3. Review product HS code configurations and update them to 10 digits where necessary. 4. Track communication with PluginHive support for any ongoing escalations or technical fixes. 5. Generate test labels on new or different orders to confirm proper functioning after changes. 6. Reach out promptly to PluginHive support if issues persist or new errors arise. This proactive approach helps identify and resolve shipping label generation problems quickly.

How can I obtain FedEx production credentials to enable shipping labels with PluginHive?

To get FedEx production credentials, follow these steps: 1. Visit https://www.fedex.com/en-us/developer.html 2. Log in using your fedex.com ID and password. 3. Navigate to the “FedEx Web Services → Move to Production” section for production credentials. 4. Click on “GET PRODUCTION KEY.” 5. Complete the registration form as required. 6. On the confirmation page, note down your authentication key and meter number. 7. You will receive a registration email containing your password (check your junk/spam folder if you do not see it). 8. Your production credentials will include your production account number, meter number, authentication key (from the confirmation page), and the password from the email. For detailed assistance, you can also refer to the PluginHive guide here: https://www.pluginhive.com/get-fedex-production-credentials-enable-shipping-labels/

How can I prepare for a consultation call with PluginHive support regarding the issues with fulfillment automation for custom Shopify products?

To have an effective consultation call with PluginHive support about fulfillment automation limitations involving custom products: 1. Provide clear details about your current order workflow, including how custom products or additional charges are created by third-party apps (e.g., YMQ, Customizerly). 2. Share representative order examples that illustrate the presence of custom items affecting fulfillment automation. 3. Explain the volume and impact—for example, how many orders per day contain such custom items affecting your operations. 4. Be prepared to discuss your packaging and shipping label generation process, including whether you batch generate labels or do them individually. 5. Have your Shopify store collaborator access ready and accepted ahead of the call to enable support to review your product and order data directly. 6. During the call, discuss possible third-party app settings that might automate fulfillment marking for custom items, as direct changes within Plug in Hive are not currently feasible. 7. Use the call to explore best practice workflows to reduce manual fulfillment workarounds within the existing app limitations. Following this preparation will help PluginHive support analyze your situation thoroughly and provide tailored guidance.

How can I prevent shipping labels from being auto-cancelled due to product SKU or status issues?

To prevent automatic cancellation of shipping labels: 1. Ensure all products in your store related to the order are active and have valid, unchanged SKUs. 2. Avoid using removed, disabled, or custom products in orders processed via PluginHive. 3. Review your product catalog regularly to maintain accurate product SKU information. 4. If you need to update product information or SKU, do so before fulfilling associated orders through the PluginHive app.

How can I print packing slips that include shipping notes using PluginHive and Shopify without the packing slip splitting into two pages?

The PluginHive app’s 4×6 label template is not currently editable to include packing slips with shipping notes. As an alternative, use Shopify’s native packing slips, which allow printing product names, variants, addresses, and order notes (where special shipping instructions like grinding instructions can be added). To avoid packing slips printing over two pages: 1. Adjust the Shopify packing slip template or check your printer settings to ensure it fits on a single page. 2. If specific instructions are order-specific, add them as order notes so they can appear on the packing slip. 3. If special instructions are product-specific, add these as product variants in Shopify to include them in the packing slip details. 4. Consult with a developer if needed to customize the order notes or variant information to be included as required.

How can I resolve issues caused by duplicate products in the PluginHive app that affect label generation, specifically when one duplicate lacks product weight?

When duplicate products exist in your store within the PluginHive app, especially if one of the duplicates is missing crucial data like weight, it can cause errors during label generation. To resolve this issue, follow these steps: 1. Identify the duplicate items in your store’s product list within the PluginHive app. In this case, the duplicate is the 'SYLKE® In-Servicing Sheets' product, where one version lacks a weight attribute. 2. Remove or update the duplicate product entry that lacks weight to ensure all product data fields (especially weight, which is critical for shipping label calculations) are complete and accurate. 3. If you cannot remove duplicates manually or need backend assistance, contact PluginHive support and provide store details (such as your store URL) to request that the duplicate entries be cleared from the system to prevent conflicts. 4. After duplicates are resolved or removed, re-generate the shipping labels to confirm the issue is fixed. This approach ensures that each product entry used for label generation has complete data and prevents conflicts due to duplicate products.

How can I resolve label auto-cancellation caused by products not being imported into the app?

To fix label auto-cancellation due to products not being imported: 1. Check if all products in the order exist and are properly synced with the PluginHive app. 2. If a product is missing, import it into the app. This can be done by syncing your Shopify product catalog with the PluginHive app, ensuring all listed items are recognized. 3. Once the product is imported, ask the merchant to regenerate the shipping label. This should prevent further auto-cancellation errors related to missing products.

How can I resolve the issue of duplicated products appearing in the application when only one product exists in Shopify?

Duplicated products in the app usually result from syncing issues with your Shopify product catalog. To resolve duplicates that appear in the app but not in Shopify: 1. Request a product refresh within the application to resync your product data from Shopify. 2. The app support team can perform this refresh on your behalf or guide you to do it. 3. Once refreshed, the app will automatically remove duplicates that no longer exist in Shopify. 4. Confirm that duplicates are cleared after the refresh. If the problem persists, ensure there are no variants or unpublished products causing sync conflicts in Shopify. Support may also be able to assist by reviewing your store setup.

How can I specify the product name or description on FedEx shipping labels so the dispatch department can identify the correct package?

It is not possible to add or edit product name or description fields on FedEx shipping labels as FedEx does not allow modification of label format. The only customizable field on the FedEx label is the "reference" field, which automatically shows the order number and cannot be manually changed during label creation. However, you can: – Enable and print the Packing Slip from the app settings (App Settings -> Print Settings -> Set Packing Slip count as 1), which contains product details and can be used internally. – Note that for shipments within the EU, FedEx generates two labels, and the Air Waybill (AWB) copy includes the product description as provided to FedEx, but this cannot be reflected on the actual shipping label. – Since you do not issue packing slips, the best practice is to rely on the AWB copy for product details, but the shipping label itself cannot contain this information.

How can I successfully upload and keep my letterhead document in the PluginHive app?

To ensure your letterhead document stays uploaded in the PluginHive app, follow these steps: 1. Prepare the letterhead and customer (store owner’s) signature files in supported formats (commonly PDF or image files). 2. Share the original letterhead and signature files with the PluginHive support team so they can resize and adjust the files appropriately to fit the app requirements. 3. Once the files are resized and formatted correctly by PluginHive, re-upload the adjusted files into the app. 4. Verify that the files display correctly within the app and remain saved after logging out and back in. If you continue to experience issues, contact PluginHive support with your letterhead and signature files so they can assist with proper formatting and upload configuration.

How can I troubleshoot why the PluginHive app is not saving my selected box size for label generation on a specific order?

Follow these steps: 1. Check if the order includes custom products; if yes, label generation modifications may not save. 2. Confirm the order status allows label creation (e.g., not fully or partially fulfilled with restrictions). 3. Attempt using a different order without custom products to see if editing the package works. 4. If the issue persists and cannot be resolved through these checks, contact PluginHive support with the order number and relevant details for in-depth troubleshooting. 5. Provide collaborator store access if requested by the support team to expedite issue diagnosis.

How can I update hazardous material product details in the PluginHive app?

You can update hazardous material (hazmat) product details by navigating to the app’s settings section: 1. Open the PluginHive app in your Shopify admin panel. 2. Go to **Settings** > **Products**. 3. Update the details for your hazardous materials products, including descriptions, UN numbers, and other required fields. Note: Importing or fetching product hazmat details directly from external apps or other Shopify apps is not supported; updates must be made within the PluginHive app settings.

How can I update the product information fed to FedEx to include detailed material composition and other descriptive details beyond just HS codes?

To include detailed product descriptions such as material composition in shipments sent via FedEx through the PluginHive app: 1. Update the product description fields in your Shopify store to contain all required information (e.g., “100% polyester”). 2. In the PluginHive app, configure the FedEx account international shipment settings to print/export both product name and product description fields. 3. Enable the Electronic Trade Documents (ETD) feature to ensure these details are transmitted electronically to FedEx during shipment processing. 4. Reinstall the PluginHive app if necessary to refresh settings and ensure all configurations are updated. 5. Optionally, connect with PluginHive support to review your configuration and receive guidance on correct setup to avoid shipment delays due to incomplete customs information.

How can I verify after the refresh that product duplicates have been resolved and my dimensions are intact?

After PluginHive completes the product refresh and CSV import process, log into the PluginHive app and: – Search for the products you previously saw duplicated to confirm only unique entries appear. – Check several products’ dimensions in the app to ensure all previously configured measurements remain correctly displayed. – If you notice any inconsistencies or duplication, promptly report back to PluginHive support for further assistance.

How can I verify if a product is active in Shopify and supported by PluginHive for label generation?

In your Shopify admin order details page, active Shopify products will appear as clickable hyperlinks. If a product name is clickable, it indicates it is active and recognized by Shopify, making it eligible for label generation in the PluginHive app. If the product name is plain text and unclickable, it is likely a custom or inactive product, which may cause issues with label generation.

How can I verify if missing products have been successfully imported into the PluginHive app after a system glitch?

To verify the import status of previously missing products after a system glitch, follow these steps: 1. Check the PluginHive app product listing for the specific missing products. 2. Confirm the products by name and category match what exists on your Shopify store. 3. In case you had reported product names to support, compare against the list confirmed by them as imported. 4. If all listed products (e.g., Figurines, Ichiban Kuji series collections) are visible, the import is successful. 5. If any are still missing, report back to support immediately for further assistance. 6. Keep in mind that after a backend fix, product data sync may take some time, so a short wait before final confirmation is advisable.

How do I add cubic dimensions when setting up a custom box, and how does PluginHive calculate them?

When you enter the length, width, and height while adding a custom box, PluginHive automatically calculates the cubic dimensions (volume) for the box. You do not need to input the cubic dimensions separately; the app uses the provided dimensions to compute this value internally.

How do I enable PluginHive app FedEx rates for a custom shipping profile in Shopify?

To enable PluginHive app FedEx rates for a custom shipping profile like "USA con FEDEX," follow these steps: 1. In your Shopify admin, navigate to Settings > Shipping and Delivery. 2. Select the custom shipping profile (e.g., "USA con FEDEX") where you want to enable FedEx rates. 3. Check if the PluginHive app rates are added to this profile; if not, add the PluginHive shipping carrier services to this profile. 4. Within the PluginHive app dashboard, verify that the required FedEx carrier services are enabled under App > Settings > Rates Settings > Carrier Services. 5. Save changes and test the checkout to confirm the FedEx rates appear correctly for products assigned to the custom shipping profile. This ensures that PluginHive FedEx rates are applied to all relevant shipping profiles and visible at checkout for customers.

How do I ensure duties and taxes appear in the shipping rates at Shopify checkout using the PluginHive app? Do I need to configure taxes or product details in Shopify for that?

When you enable "Include Duties and Taxes in the rates at the checkout" in the PluginHive app, the duties and taxes amount is included within the total shipping rate and shown to customers at checkout. Shopify does not allow duties and taxes to be displayed separately on the checkout page, so this combined display is the expected behavior. You do not need to separately set up tax regions in Shopify for this feature to work. However, for accurate duties and taxes calculation, you must provide the Harmonized System (HS) code and Country of Manufacturer (country of origin) for each product either in Shopify’s product details or in the PluginHive app. Without valid HS codes and country of origin, duties and taxes cannot be calculated, resulting in errors and the duties being excluded from shipping rates.

How do I troubleshoot when a product only shows one shipping rate at checkout when multiple FedEx rates should be available?

To troubleshoot a product showing only one shipping rate (e.g., FedEx OneRate) when multiple rates should appear, proceed with the following steps: 1. Verify Shipping Profiles: – Confirm that the product is assigned to the correct shipping profile that includes all intended FedEx services. 2. Packaging Profile Check: – Ensure the product is not restricted to a packaging type that limits shipping options to only one FedEx method. 3. Product Information: – Double-check the product’s weight and dimensions in Shopify. – Incorrect or missing data may cause shipping rate calculation issues. 4. Address Type: – The shipping address type (residential vs commercial) affects which FedEx rates appear. FedEx Home Delivery is specific to residential addresses. – Test checkout with residential and commercial addresses to see differences. 5. PluginHive Settings: – Review settings in PluginHive that might override or restrict shipping methods based on product or packaging. 6. Testing: – After changes, add the product to cart and test checkout with various addresses to confirm if all rates appear. By systematically verifying profiles, packaging, product data, and address types, you can identify why additional FedEx rates are not showing and correct the configuration.

How do I update product HS codes in PluginHive to avoid shipping label errors?

Follow these steps to update product HS codes efficiently: 1. Navigate to the PluginHive app and go to the Products section. 2. Export your product list into a CSV file. 3. Open the CSV file and locate the column for HS codes. 4. Update the HS code entries to the full 10-digit codes required by FedEx (for example, add “0000” to your existing 6-digit codes if appropriate). 5. Save your changes and import the CSV file back into the PluginHive app. 6. Confirm that the HS codes are updated successfully in the app. 7. Generate shipping labels again; this should resolve any "Harmonised code is invalid" errors during label creation.

How do I update the Customs Description for my products in bulk using PluginHive?

To bulk update Customs Descriptions using PluginHive: 1. Navigate to the app’s Products page. 2. Click on "Export CSV" to download the current product list. 3. Open the CSV file and locate the "Customs Description" column (typically Column V). 4. Enter or modify the Customs Descriptions for all applicable products as needed. 5. Save the file in .csv format to preserve the changes. 6. Return to the Products page in the app and click "Import" to upload the updated CSV file. This action updates your product Customs Descriptions in bulk, which will be reflected when generating shipping labels and invoices.

How does the PluginHive app handle fulfillment for non-physical products in Shopify orders, and why might orders be partially fulfilled when such products are included?

The PluginHive app is designed to generate shipping labels and fulfill only the physical products in your Shopify orders—those that require shipping. Non-physical products or items that do not require shipping cannot be automatically fulfilled through the app. As a result, when an order contains both physical and non-physical products, the fulfillment process splits: the app fulfills only the physical items, while non-physical items must be fulfilled manually to complete the order.

How does the PluginHive app handle new product additions from Shopify?

When you add new products in Shopify, the PluginHive app automatically fetches these product details and integrates them into its system. There is no need to manually add products into the app separately; the synchronization happens automatically based on your Shopify catalog updates.

How does the PluginHive app handle shipping label generation for orders containing products that have been deleted from the Shopify store?

When products or their variants are deleted from your Shopify store after orders are placed, those products no longer appear in the PluginHive app’s product list. Orders containing these deleted products are treated as containing "custom products." For such orders: 1. You can still generate shipping labels using the **Auto Generate Label** feature. 2. Since the variant data is missing: – You cannot edit package details within the app. – The order fulfillment process will not complete automatically; you must manually fulfill the order in Shopify after generating the label. 3. This approach allows you to ship orders even if the original variant details no longer exist in your catalog, albeit with some manual steps. Testing this by generating a label for one affected order is recommended, and PluginHive Support is available to assist if you encounter difficulties.

How should I configure the "Do You Stack Products In Boxes?" option if I want PluginHive to optimize packing considering all box dimensions rather than just stacking height?

To have PluginHive optimize packing using all three dimensions (length, width, and height), you should disable (uncheck) the "Do You Stack Products In Boxes?" option found under Packaging Settings > More Settings in the app. When unchecked, the app will try to fully utilize box space by arranging products in the best fit, rather than simply stacking them vertically. This approach is suitable for products like hats or other items that do not require strict vertical stacking and can be arranged more efficiently in the shipping boxes, which may reduce shipping costs and the number of boxes used. After changing this setting, test your shipping quotes at checkout to confirm the updated packing logic meets your requirements.

How should I handle a scenario where a customer orders two items but only one unit of dry ice is used instead of two?

If you add dry ice weight to each product individually, the system will multiply the dry ice weight by the quantity ordered, potentially doubling the dry ice weight. To handle cases where multiple items share a single unit of dry ice, you should avoid adding the dry ice weight to each product separately. Instead, configure a custom arrangement such as: 1. Add the dry ice weight once as a separate line item or product in the cart representing the dry ice. 2. Use a default flat dry ice weight for the entire shipment rather than per product, if the platform supports shipment-level weight adjustments. 3. Adjust your product and shipment configurations so the system does not automatically multiply dry ice weight by quantity, preventing duplicate weight addition. This approach ensures that only one unit of dry ice weight is considered even if multiple products are ordered.

How should I proceed if I want to generate a shipping label for part of an order outside PluginHive but still use the app for the remaining products?

When you generate a shipping label for part of an order externally (outside the app), follow these guidelines: 1. Ensure the partial package created externally corresponds to a subset of the total order quantity and is properly fulfilled in Shopify. 2. For the remaining products, you can attempt to generate labels in PluginHive for the rest of the order, making sure the package weight and quantity reflect only the unfulfilled portion. 3. Be aware that PluginHive may not handle partial fulfillment and label generation seamlessly in such mixed scenarios, and label auto-cancellation could occur. 4. If you encounter auto-cancellation or fulfillment issues, it may be best to fulfill the entire remaining portion outside the app as well. 5. Maintain clear communication with your customer about partial shipments and fulfillment progress.

How should I provide a detailed description for combo products in the PH Ship Rate app to accurately reflect their contents on shipping labels?

For combo products that consist of multiple items but are treated as a single unit in your system, it is important to add a detailed description to properly inform customs and shipping carriers. To do this: 1. Open the PH Ship Rate app and go to app -> product -> view product. 2. Select the combo product you want to update. 3. Locate the custom description field. 4. Enter a clear, detailed description listing the individual items contained within the combo. 5. Save the changes. This detailed description will appear in the shipping documentation, helping customs authorities understand the contents of the shipment and avoid potential clearance issues.

I cannot find the 'Carrier Calculated Rates at checkout from the App' option in my Shopify settings. How can I enable this, and does this app only generate labels, or can it also show FedEx Ground shipping rates for products at checkout?

The "Carrier Calculated Shipping" feature must be enabled by Shopify support; it does not appear by default in your Shopify settings. To enable this feature, you need to contact Shopify support directly. Using this app, you can both display FedEx Ground shipping rates at checkout (provided CCS is enabled on your store) and generate shipping labels for your orders.

I don’t see where to mark a product as a physical product in Shopify. How do I change this so I can generate shipping labels?

To mark a product as a physical product in Shopify, follow these steps: 1. Go to your Shopify Admin Dashboard. 2. Navigate to the "Products" section. 3. Select the product in question (e.g., "The Lao Experience Monthly Subscription"). 4. Scroll to the "Shipping" section on the product page. 5. Find the option labeled "This is a physical product" and ensure it is checked or set to "Yes." 6. Save the changes. Marking the product as physical will enable shipping options and allow label generation.

If order fulfillment fails for orders with custom products, can the generated shipping label still be used? Will FedEx be able to scan it?

Although a shipping label may be generated for orders containing custom products, the order fulfillment process will fail because PluginHive does not support custom products for automatic label generation and fulfillment. Regarding label usability: – The generated label itself is typically a valid FedEx shipping label and can usually be scanned by FedEx. – However, since the order fulfillment fails in the system, using the label might cause discrepancies between your order status and the carrier’s records. – It is generally advised not to use labels generated for unsupported custom product orders to avoid operational and tracking issues. – For shipments involving custom products, consider using manual label generation methods supported by your shipping carrier or consult PluginHive support for alternative solutions to ensure accurate fulfillment and tracking.

Is it possible that Shopify shows HS codes incorrectly filled in without actually saving them for variants other than the first?

Yes, Shopify can display HS codes for multiple variants in the admin interface despite those codes not being actually saved for each variant. This is a UI display issue, leading to the following consequences: – The HS codes appear present but do not exist in the backend data. – They are not exported or accessible by third-party apps. – Exported product files reveal empty HS code fields for these variants. – The only fix is manual re-entry of HS codes for each variant to ensure they are truly saved.

Is it possible to develop a custom coding solution, either within Plug in Hive or on my website, to enable automatic fulfillment and tracking number upload for orders containing custom Shopify products added as additional charges?

Plug in Hive does not currently support automatic fulfillment and tracking upload for orders containing custom line items or products not fully managed within the app. While you expressed willingness to pay for a custom solution, direct development or customization services from the Plug in Hive team are not offered publicly. However, one suggested workaround discussed during the support call is as follows: 1. Investigate if the app generating these custom products or additional charges (e.g., YMQ app) can be configured to automatically mark these custom items as fulfilled upon order placement. 2. If this automatic fulfillment status can be set by the third-party customization app, then when you generate shipping labels for your actual physical products in Plug in Hive, tracking updates and fulfillment status will sync automatically for those items. 3. This approach leverages the external app’s ability to mark custom items as fulfilled early, allowing Plug in Hive to handle fulfillment and tracking for standard products as usual. 4. Confirm with your customization apps (YMQ, Customizerly) whether they support such automatic fulfillment flagging. 5. Until such integration is set up, manual fulfillment and tracking upload for orders containing custom products remain necessary, as Plug in Hive cannot auto-fulfill or upload tracking numbers for these items. This alternative workflow is the current feasible method to partially automate the fulfillment process involving custom products without direct Plug in Hive customization capabilities.

Is it possible to generate multiple shipping labels for different products within the same order in the PluginHive FedEx app?

No, the app supports generating one shipping label per order, which can contain multiple packages but not multiple separate labels per order for different items. For partial fulfillment or separate labels per item, you must split the Shopify order into multiple orders (using third-party apps) and then generate labels for each order independently.

Is it possible to require a delivery signature only for orders above a certain value, such as orders over $500, instead of setting this option per product?

The Delivery Signature option in the app is configured at the product level and cannot be automatically applied based on the total order value. However, you can manage this manually by using the Single Label Generation process. For orders above your specified value (e.g., $500), you can enable the Signature requirement individually before generating the shipping labels for those specific orders. This approach allows you to selectively require signatures without automating the process by order value.

Is it possible to set shipping rates based on product dimensions for a furniture store using the PH Ship Rate and Track for FedEx app?

Yes, the PH Ship Rate and Track for FedEx app allows you to add product dimensions, and shipping rates are calculated based on these dimensions. This is ideal for products like furniture that may not be shipped in standard boxes. The app also supports generating shipping labels, requesting pickups, and tracking shipments. To use the app, you need to have a FedEx account and connect it within the app. The app offers a 14-day free trial so you can test its compatibility with your business needs. For detailed setup and onboarding, you can schedule a session with the support team.

Is it possible to show the SKU on the FedEx shipping label instead of the product name, especially when product names contain non-English characters?

Showing SKU directly on the label instead of the product name is not supported by default. However, there is a workaround to display English descriptions on the label using a custom description field: 1. In the PluginHive app, go to the **Products** section. 2. Click on **Export** to download the product list. 3. In the exported file, add or update the **Custom Description** field for all products using English characters (you may use the SKU or any desired English text). 4. Save the updated file. 5. Import the updated file back into the app using the **Import** function. 6. After the import, the app will use the Custom Description for labels generated on new orders. By doing this, you ensure an English-based product description (e.g., SKU) appears on the FedEx shipping labels even if the product name is in another language.

Is it possible to use Shopify product metafields as the source for the product description on the FedEx commercial invoice in the PluginHive Shopify Ship, Rate and Track app?

By default, the app does not support pulling product descriptions directly from Shopify metafields. It uses the product name as the description on commercial invoices. However, you can set custom product descriptions manually within the app by navigating to the Products section. For bulk updates, you can export your products as a CSV file, update the descriptions in the CSV, and then import it back into the app. This allows you to customize descriptions for your products without relying on metafields.

Is the status of the product in the Shopify catalog relevant to PluginHive's ability to generate shipping labels?

PluginHive's manual label generation depends on the product being active and linked at the time the order is processed in the app, which can differ from the current Shopify catalog status. For example, if the product was modified or removed after the order was placed, PluginHive may treat it as a custom product in that order, regardless of its current Shopify status. This distinction explains why a product can be active in Shopify but treated as inactive or custom in PluginHive for that order.

Is there a separate method to connect the FedEx shipping app when duplicating a new product in PluginHive?

When you duplicate or create a new product and it is set to Active status, the product will automatically be imported into the PluginHive FedEx app. You do not need a separate connection process. Once imported, you can generate shipping labels for orders associated with that product through the app. However, note that custom products are not supported by the app, so labels cannot be generated for them.

Is there a way to bulk import product dimensions (DIMs) from PH Ship & Rate FedEx to PH MultiCarrier Shipping Label app?

No, it is not possible to directly bulk import product dimensions from PH Ship, Rate & Track for FedEx to the PH MultiCarrier Shipping Label app. However, you can export a CSV file from the PH MultiCarrier Shipping Label app, manually add the product dimensions in that CSV file, and then use it within the PH MultiCarrier app. This method requires you to input or update the dimensions manually through the exported file, as there is no automated bulk import feature for dimensions between these two apps.

Is there a way to bulk upload custom product descriptions using an Excel file, or do I need to update them one by one in the settings section?

Yes, you can bulk update your product custom descriptions using the Export CSV and Import CSV options. Follow these steps: 1. Navigate to app -> settings -> products. 2. Export the CSV file containing your product data. 3. In the exported file (Excel format), add or update your custom descriptions as needed, making sure not to modify the existing columns or other product details. 4. Import the updated CSV file back into the app. This will update the custom descriptions for all your products in bulk. If you need, a screenshot guide is available within the app interface to assist you.

Is there a way to have product default dimensions or weights not linked, so that default dimensions do not override product weight settings?

The default dimensions and weights configured in the app are only applied to products that have missing or blank values for those fields. If a product already has weight or dimensions set, the default values will not override them. Therefore, default dimensions do not affect or change existing product weights or dimensions; they only fill in missing data to enable volumetric calculations.

Is there a way to prevent some products from showing up on commercial invoices when using PluginHive Ship Rate, especially for items that are part of a main product but appear separately in the order list?

By default, the app includes all products in an order to generate shipping labels and commercial invoices. To exclude specific products from the commercial invoice, you need to manually edit the package before generating the shipping label. Follow these steps: 1. Go to Shopify Admin and open the relevant order. 2. Click on **More actions** and select **Generate Label**. 3. In the label generation screen, choose **Generate Package**. 4. Click **Edit Package**, then adjust the quantity or remove the unwanted items from the package. 5. Proceed to **Get Shipping Rates** and then **Generate Label**. Note: Removing an item from the shipping label means it will not be fulfilled automatically with the tracking number in Shopify, so you must fulfill that item manually if needed.

Is there a way to reduce the number of shipping labels (AWBs) generated per order when shipping multiple products, to make warehouse processing more efficient?

Yes. The number of AWBs generated depends on the packaging settings configured in the app. To optimize and combine multiple products into fewer packages (thus fewer labels): 1. Go to the app’s packaging settings. 2. Locate the "Weight Based" packaging method and check the "Max Weight" value for a single package. 3. Increase the "Max Weight" limit per package according to your preferred shipment weight capacity. 4. Save the settings. 5. When orders with multiple products are processed, the app will pack items into fewer packages as long as their total weight does not exceed the set max weight, resulting in fewer AWBs and labels. This significantly reduces the time your warehouse spends generating multiple labels per order.

Is there a way to update weights and measurements for multiple products in bulk within Plug in Hive for label generation?

Yes, you can update product dimensions and weights in bulk by using the export-import feature available in the app’s Products section. Follow these steps: 1. Navigate to app -> Products in Plug in Hive. 2. Use the 'Export' option to download your product data, including existing weights and measurements. 3. Edit the exported file offline to add or update weights (in pounds/ounces) and measurements (in inches). 4. Use the 'Import' option to upload the updated file back into the app, which bulk updates all product dimensions accordingly. Please note, you cannot update dimensions while auto-generating labels. Label generation with customized packaging details is only possible when you generate labels one order at a time using the manual 'Generate Label' option. During auto-label generation, the app uses preset packaging settings and does not allow editing package details on the fly.

Is there a workaround to include special characters such as periods and commas in product descriptions on shipping labels or commercial invoices while using the current PluginHive FedEx app?

As of now, no workaround exists within the PluginHive Shopify FedEx app to retain special characters in product descriptions on generated shipping labels or commercial invoices because the system automatically strips these characters. Users must wait for the API migration to FedEx REST API, which will subsequently allow special characters. To avoid issues, it is recommended to format product descriptions without special characters until this upgrade occurs.

Is there an option to exclude SKUs from certain deliveries or packing slips?

The PluginHive app does not currently provide an option to selectively exclude SKUs from packing slips or deliveries. SKUs will appear alongside product names on packing slips where applicable.

Should I expect the "We can't fulfill products from multiple locations" warning and auto-canceled labels for only one specific order or for multiple orders?

Initially, the issue may occur for specific orders due to how Shopify APIs processed the fulfillment request for those particular orders. After adjustments and improvements by PluginHive to their API handling, such occurrences are expected to reduce significantly. However, if the problem reappears for other orders, you should apply the troubleshooting steps — unfulfill the order in Shopify and regenerate the shipping label via the app. Continuous monitoring and reporting to PluginHive support will help minimize this issue going forward.

The commodity description column or field seems to be missing from my settings after recent changes. How can I manage or update product descriptions for international FedEx shipments?

The plugin now requires commodity descriptions to be embedded within the product information rather than via a separate column in the shipping settings. To manage this: 1. Edit each product in your Shopify store to include a detailed product description that accurately represents the commodity. 2. These product descriptions will be automatically picked up when generating shipping labels for international FedEx shipments. 3. If certain products are missing descriptions, PluginHive support can assist by adding default descriptions to prevent label generation errors. 4. Ensure all products have commodity descriptions before placing international FedEx orders to avoid label failures.

What are the necessary steps to ensure accurate duties and taxes calculation and label generation for shipping with DDP through the PluginHive app?

Follow these steps for accurate duties and taxes handling and DDP shipping labels: 1. Set "Duties Payment Type" as **Sender** in the app settings. 2. In Rate Settings, enable "Display Rates With Tax" and select "Include Duties and taxes in the rates at checkout." 3. Assign correct 10-digit HS Codes to all products either in Shopify product details or via the app's product page. 4. Confirm duties and taxes estimation using FedEx Global Trade Manager to validate configured HS Codes and amounts. 5. After checkout, generate shipping labels via the app, which will mark the shipment as DDP (Delivered Duty Paid), ensuring customers pay import fees upfront, and no charges come due on delivery. 6. If needed, add a manual surcharge through the "Adjustment Value" field in Rate Settings to cover any additional fees not reflected in the rates.

What are the requirements for products in Shopify to successfully generate shipping labels using PluginHive?

For shipping labels to be generated successfully using PluginHive, the products associated with your Shopify orders must meet the following criteria: 1. The product must exist in your Shopify store’s product catalog. 2. The product must be active and not archived or deleted. 3. The product details should be complete to allow correct processing for shipping. 4. Orders containing only such valid products can be processed for label generation. If any order contains custom or missing products, label generation will fail. Therefore, ensure product data integrity in Shopify before syncing orders for label creation.

What can cause the app to partially fulfill orders when generating bulk shipping labels for orders with multiple products?

The app may partially fulfill orders during bulk label generation when it treats each item as a separate package due to incorrect or missing product dimensions or packaging setup. Key points to address: 1. Ensure all products have accurate dimensions assigned in your store or PluginHive app to allow correct box packing calculations. 2. Verify that the package dimensions and FedEx box preferences in PluginHive are properly configured to reflect actual packing scenarios. 3. Bulk fulfillment issues often arise when the app cannot determine how multiple products fit into a single package and defaults to one product per package, leaving orders partially fulfilled. 4. Adjust package and product dimension settings to match real-world packaging for better bulk label generation results. If issues persist, contacting support for troubleshooting or scheduling a meeting to discuss specific use cases is advisable.

What can I do to ensure products in orders are recognized as active in PluginHive and labels can be generated manually?

To have products recognized as active for manual label generation, follow these steps: 1. Identify orders with products treated as custom (unclickable product names). 2. Edit the order in Shopify to delete the affected product line. 3. Re-add the product into the order so that the product is re-linked as an active Shopify product within PluginHive. 4. After this update, you should be able to generate labels using the 'Generate Label' manual option in the PluginHive app, as the product will now be recognized properly.

What causes the error "The harmonized code for the commodity at array index 1 is missing or invalid; estimated duties and taxes were not returned," and how can I fix it?

This error indicates that the Harmonized System (HS) code for one or more products involved in the shipment is either missing or incorrect. To fix the error: 1. Verify that each product has a correct 10-digit HS code assigned. 2. Add or update the HS codes using Shopify product details or export-import via the PluginHive app’s Products section. 3. Ensure the country of manufacturer (country of origin) is also specified for all products. 4. After updating, retry generating the shipping rates or labels. Accurate HS codes and product origin details are essential for PluginHive to calculate duties and taxes correctly.

What does "refreshing the products in the PluginHive app" mean and how does it help in fixing import issues?

Refreshing products in the PluginHive app means: – Clearing all products currently imported in the app. – Reimporting only the active and draft products directly from the Shopify store into the app again. This process ensures the app’s product data is fully synchronized with the live Shopify store, eliminating inconsistencies due to deleted or updated products. It helps fix import issues by: – Updating product IDs and other backend identifiers that may have changed. – Removing any out-of-date variants that no longer exist or were altered in Shopify. – Providing a clean, up-to-date base to reattempt dimension imports or other attribute updates.

What does it mean when a product associated with an order is considered a custom product by PluginHive, and how does it affect label generation?

A product is considered a custom product by PluginHive when it does not exist in the Shopify store’s active product listings but appears in an order. This often occurs when orders come from external platforms like Etsy, which may have products not fully synced to Shopify. Since PluginHive depends on Shopify’s product data to generate shipping labels, custom products cannot be processed, resulting in failed label generation. To ensure labels can be generated: 1. Confirm that every product linked to your orders is added to your Shopify store. 2. Check that these products are active (not archived or deleted). 3. After updating your Shopify catalog, resync your orders in PluginHive to enable label creation.

What does it mean when a product in an order is not clickable in PluginHive orders, and how does it affect order processing?

A non-clickable product name in PluginHive orders means the app cannot link the product back to its Shopify product page, causing the order item to be treated as a custom product. This status affects order processing in the following ways: – The app cannot automatically fulfill the order because it relies on linking to the official product page for accurate fulfillment details. – Editing the shipping package related to this product through the app is disabled. – Manual intervention may be required for fulfillment and shipping label creation. To resolve this, ensure that product links in Shopify orders are properly maintained or contact Shopify support if the product is unexpectedly not clickable.

What does it mean when a product is referred to as a "custom product" or "non-active Shopify product," and how is it different from other Shopify products?

A "custom product" or "non-active Shopify product" refers to a product that exists in an order but is not active or listed in the Shopify store’s current product catalog. This can happen if the product was manually added to the order or is managed outside the usual Shopify inventory. Unlike regular Shopify products, which are active and available for direct fulfillment and label generation through apps, custom products are not linked directly to Shopify’s product database. As a result, shipping label generation apps like PluginHive cannot generate labels for these items because they cannot fetch or recognize them as standard sellable inventory. Custom products typically require fulfillment outside the app.

What does it mean when a product name in an order is "unclickable" in PluginHive’s interface?

An unclickable product name in an order indicates that the product is considered a custom product rather than an active Shopify product. PluginHive requires products to be active and properly linked in Shopify for manual label generation. If the product appears unclickable, it means the app cannot associate it directly to a valid product SKU or listing, often due to changes made to the product after the order was placed.

What does the warning message "We can't fulfill orders with products from multiple locations" mean in the PH Ship Rate & Track for FedEx app, and how should I handle it if all products are stocked in one warehouse?

The warning message indicates that products in the order might be sourced from multiple warehouses. However, if all products are confirmed to be stocked in a single warehouse, this warning can be safely ignored since it does not block order fulfillment. Important points to note: 1. It is only a warning, not an error, so fulfillment should proceed if inventory data is accurate. 2. Sometimes, shipping labels may get auto-canceled even though Shopify shows the order as fulfilled with a tracking number. 3. If auto-canceled labels occur, avoid manually fulfilling the order outside the app immediately and report the issue to PluginHive support for investigation. 4. Verify all products are active and properly synchronized between Shopify and the PluginHive app so location data is accurate. 5. Regularly monitor labels and order fulfillment status in both Shopify and the app to detect any discrepancies early.

What does the warning message "We can't fulfill with products from multiple locations" mean in the PH Ship Rate & Track for FedEx app, and how should I handle it if all products are stocked in one warehouse?

The warning message "We can't fulfill with products from multiple locations" in the PH Ship Rate & Track for FedEx app is typically a caution indicating that products in the order may be sourced from different warehouses. However, if you have confirmed all items are in one warehouse, this warning can be safely ignored as it does not necessarily prevent fulfillment. Important points and steps to follow: 1. This message is a warning, not an error, and should not block fulfillment if inventory is correctly set. 2. In some cases, despite the warning, shipping labels may be auto-canceled within the app, but Shopify orders will still show as fulfilled with tracking. 3. If you encounter auto-canceled labels alongside this warning, do not manually fulfill orders outside the app immediately; instead, report the issue to PluginHive support for further investigation. 4. Confirm that all products are active and properly synchronized between Shopify and the PluginHive app to ensure accurate inventory location data. 5. Monitor your labels and fulfillment statuses in both Shopify and the app carefully to detect any discrepancies early. For ongoing issues, keep communication open with PluginHive support, providing your store details and order samples for thorough diagnosis.

What does the “Commodity Description is required” problem mean when generating FedEx shipping labels?

The “Commodity Description is required” error occurs because FedEx requires a detailed description of the goods being shipped for customs and regulatory purposes, especially for international shipments. If this field is left blank or incomplete, the label generation process will halt with this error. To resolve this: 1. Ensure that the product description or a commodity description is properly filled in the app or Shopify product data. 2. Use the Desc 1 or Desc 2 fields in the PluginHive app to enter detailed product descriptions, including information such as item name, material, usage, or HS codes if necessary. 3. Verify that all mandatory customs information is provided before generating the FedEx label. This will eliminate this error and allow the label to be created successfully.

What features does the PH Ship Rate and Track for FedEx app provide besides calculating shipping rates based on product dimensions?

Besides calculating shipping rates based on product dimensions and weight, the PH Ship Rate and Track for FedEx app provides: 1. Shipping label generation for orders directly from the app. 2. Pickup request functionality with FedEx. 3. Real-time tracking capabilities to monitor your shipments post-dispatch. 4. Compatibility with your FedEx account for seamless integration. These features streamline the shipping process for your store, ensuring efficient order fulfillment and tracking.

What is the reason PluginHive does not automatically fulfill orders containing custom or non-active Shopify products?

PluginHive’s automatic fulfillment functionality only works for orders with exclusively active Shopify products because Shopify’s native fulfillment system requires products to be active for fulfillment updates to sync correctly. Custom or non-active products are not processed through Shopify’s fulfillment APIs, causing PluginHive to skip automatic fulfillment updates for such orders. In these cases, you must: 1. Manually fulfill the order in Shopify. 2. Add the tracking number and shipment details manually within Shopify to ensure correct tracking and order status updates. This manual step prevents fulfillment inconsistencies and avoids duplicate shipments caused by unupdated statuses in Shopify.

What should I do if after adding custom product descriptions, the shipping label still does not show the updated description?

If the label does not reflect your updated custom descriptions, verify these points: – Confirm the import was successful without errors for all products. – Check that in the PluginHive app settings under International Shipping Settings > More Settings > Product And Shipping Information, the Product Name field is set to blank (""). Without this setting, the system will continue to display the original product name. – Generate a brand new shipping label for a new order (labels generated before changing this setting will not update). – Clear any cache or refresh the app interface if applicable. – If issues persist, re-import your product file ensuring the Custom Description column is properly formatted and contains only English characters. Following these steps ensures the app prioritizes the custom description for label printing, resolving mismatches between imported data and label output.

What should I do if an order includes a product that was removed or had its SKU changed, causing label generation to fail?

If a product was removed from your store or its SKU was changed, the PluginHive app may not be able to generate shipping labels for orders containing that product, resulting in auto-cancellation of the label. To resolve this: 1. Verify that all products in your store are active and have unchanged SKUs. 2. Avoid processing orders containing discontinued or custom products through the app. 3. For products requiring updates, consider re-adding them as active products with appropriate SKUs before fulfilling orders. Currently, the app does not support custom products or orders with missing/invalid SKUs.

What should I do if I encounter product price changes or marketing updates after an order is placed that affect shipping label generation?

It’s advisable to coordinate with your marketing or product team to confirm and finalize product updates before processing orders for label generation. If the product pricing or variants have changed significantly, review and update the orders accordingly by editing them with the current active products and prices. This ensures smooth label generation and avoids blank screen errors. Feel free to reach back for assistance if you need further guidance during this process.

What should I do if I face difficulties with order processing due to custom products in the PluginHive app?

If order processing issues arise due to custom products, take the following steps: 1. Verify that all products included in your orders are active products from your Shopify catalog, not custom or manually added items without proper linkage. 2. Place a test order including only active Shopify products to confirm that the order is recognized correctly by PluginHive and that order processing and fulfillment functions are working. 3. Avoid including products that appear as non-clickable or custom in the order details to prevent automated fulfillment and shipping label creation issues. 4. If uncertain, review the order details to check product clickability; non-clickable product names signify custom products. 5. Train your team or sales channels to ensure only linked Shopify active products are added during order creation. Following these steps ensures smoother order processing and allows full use of PluginHive’s automated fulfillment capabilities.

What should I do if I need to manually create a shipping label for an order involving a product variant that has been removed?

Since the product variant is no longer active, automatic label generation via PluginHive may not function correctly. In such cases: 1. Manually create the shipping label directly through the FedEx website or your FedEx account portal using the order details (customer address, weight, dimensions, and shipping service). 2. Document this process for such exceptional cases until the underlying app issue is fixed. 3. Inform PluginHive support to raise a developer investigation on handling removed or inactive variants in label generation workflows, which may improve future support for manual overrides.

What should I do if I need to modify details like address, sender name, or product quantity on a fulfilled order older than 24 hours without creating a new order?

For orders fulfilled through the PluginHive app that are more than 24 hours old, with the need to modify shipping details without creating a new order, follow these guidelines: 1. You may try canceling the shipping label in the app, as some FedEx labels can still be canceled up to 48 hours after generation. 2. If the label cannot be canceled through the app after 48 hours (FedEx does not allow cancellations beyond this point via their system), you will need to: – Manually cancel the fulfillment associated with the order within Shopify. – Generate a new shipping label outside of the PluginHive app by visiting fedex.com and creating the label with updated details. – Manually fulfill the order again in Shopify using the new label information. This approach helps you update shipping details on older fulfilled orders without the need to create a new Shopify order.

What should I do if I want the PluginHive team to refresh product syncs but avoid importing archived products again?

Performing a full product refresh in the app will sync all products currently existing in your Shopify store, including archived or discontinued products. There is no way to exclude archived products during this sync. Therefore, if you request a product refresh, archived products will be re-imported into the app. If you want to avoid archived products appearing in the app, you must first remove or unarchive them in Shopify. Only then would a product sync reduce their presence in the app. If you do not want archived products imported, it is recommended not to approve any sync or refresh operations until you have cleaned up your Shopify products accordingly.

What should I do if my labels do not print correctly on the Zebra 6×4 printer using PluginHive?

If labels do not print correctly, follow these steps: 1. Confirm the Zebra 6×4 printer is correctly connected and recognized by your system. 2. Verify that the label size settings in PluginHive match the physical label size (6×4 inches). 3. Ensure that no generated labels are canceled or deleted before printing. 4. Check the printer’s drivers and firmware are up to date. 5. Review any print preview in PluginHive for correct label layout. 6. If the problem persists, capture screenshots of your settings and the output issue and contact PluginHive support for troubleshooting assistance.

What should I do if PluginHive support claims they do not have access to my store after I have approved their collaborator request?

If PluginHive support indicates they still lack access after you have approved collaborator requests, follow these steps: 1. Verify in your Shopify admin that the collaborator has been granted access and that the permissions include Shipping and Delivery Settings. 2. Reconfirm the collaborator email address to ensure access was granted to the correct account. 3. If access still appears blocked, contact PluginHive support to schedule a Zoom call where you can share your screen for real-time troubleshooting. This direct communication can help quickly identify and resolve any permission issues.

What should I do if the box size change is not saving after I select and save it during label generation?

First, verify that the order does not contain custom products, as this limitation prevents box size changes from being saved. If the order contains only standard products, ensure that the order status supports label generation (e.g., not fully or partially fulfilled with restricted status). If the problem persists despite meeting these conditions, consider sending detailed order information and store access to PluginHive support for further investigation.

What should I do if the PluginHive app does not display HS codes even after they are entered in Shopify?

If HS codes are present in Shopify but not shown in PluginHive: 1. Refresh the products list in the PluginHive app to trigger data sync. 2. Perform a product re-import using the CSV upload feature to force complete data syncing. 3. Ensure that app permissions and API access enable reading all variant details. 4. If the issue continues, capture logs/screenshots and contact PluginHive support with details. 5. Meanwhile, verify Shopify’s data completeness to rule out Shopify-related display bugs affecting syncing.

What should I do if the PluginHive app is glitching and not finding new products I added in Shopify?

When the PluginHive app is glitching and unable to find new products, take the following steps: 1. Check PluginHive’s status updates or support communications for any known outages or temporary glitches. 2. Ensure your internet connection is stable and refresh the app. 3. Log out and log back into the PluginHive app to refresh data sync. 4. Confirm that the products are correctly created and visible in Shopify’s product list. 5. Share details of the specific missing products with PluginHive support. 6. Provide a screen recording of your issue illustrating the glitch to aid technical troubleshooting. 7. Await confirmation from PluginHive support that the underlying issue has been resolved and products have been imported properly. 8. Recheck the app after support confirmation to verify issue resolution.

What steps can I take if I notice no products are in stock on my Shopify store when using PluginHive?

Having no products in stock can prevent order placement and thereby impede shipping label creation and testing of shipping features. To resolve this: 1. Add at least one in-stock product to your Shopify catalog. 2. Verify the product meets the shipping criteria for FedEx services (e.g., dimensions, weight). 3. Once inventory is available, try placing test orders to validate shipping rates, label generation, and address classification. 4. Keep inventory updated to ensure continuous testing and operational flow with PluginHive integration. Maintaining accurate stock levels is essential for end-to-end shipment processing and app functionality verification.

What steps should I follow if some products are fixed in the app but others remain missing?

If some products are visible in the PluginHive app but others remain missing, proceed as follows: 1. List out the exact missing products by name and collection/category, if applicable. 2. Report this detailed list to PluginHive support for targeted investigation. 3. Await confirmation from support regarding any backend glitches or sync issues affecting those specific products. 4. Support may apply fixes or reinitiate import for the missing items. 5. Monitor the app after fixes have been applied and verify if all missing products appear. 6. Continue communicating promptly with support if any discrepancies remain. 7. Keep your Shopify product data clean and updated to avoid import conflicts.

What steps should I take if PluginHive support says they do not have access to my Shopify store after I have approved their collaborator request?

To resolve access issues after approving a collaborator request: 1. Log in to your Shopify admin and verify that the collaborator has been granted access and that this includes Shipping and Delivery Settings permissions. 2. Confirm the collaborator email address to ensure access was given to the correct PluginHive account. 3. If the access problem persists, contact PluginHive support to schedule a Zoom call where you can share your screen for real-time troubleshooting. This direct communication helps identify and fix permission-related barriers quickly.

What steps should PluginHive support take to investigate and resolve Google Chrome showing a "site is dangerous" warning?

PluginHive support should: 1. Verify that SSL certificates for all relevant domains are valid and correctly configured. 2. Check Google Safe Browsing and Webmaster Tools to see if PluginHive domains have been erroneously flagged or blacklisted. 3. Monitor customer reports for similar warnings to identify scope and patterns. 4. Coordinate with Google Safe Browsing support to request review and removal from blocklists if wrongful flagging is detected. 5. Review recent updates or deployments in their environment that might impact site security perception. 6. Communicate promptly with affected users, providing troubleshooting guidance and alternative workflows. 7. Advise users to try alternative browsers (e.g., Microsoft Edge) and offer interim solutions such as downloading labels for offline printing until the issue is fully resolved.

What troubleshooting steps can I follow if I encounter issues with customizing product descriptions on FedEx shipping labels through PluginHive?

If you experience difficulties customizing the product description fields on FedEx labels, try the following steps: 1. Confirm the product descriptions in Shopify are complete and formatted as needed since the app pulls this data from Shopify. 2. Check if the PluginHive app offers customization options for Desc 1, Desc 2, or Desc 3 fields and use these to modify descriptions. 3. If using external software like Odoo, consider manually adding descriptions to Shopify product metafields or order notes that the app can read. 4. Reach out to PluginHive support for direct assistance or to set up a live call (e.g., Zoom) for real-time troubleshooting. 5. Review any supported documentation or video tutorials for label customization features within the app. Implementing these steps should resolve most issues related to label description customization.

What troubleshooting steps should I take if after entering HS codes correctly in Shopify, the codes still don’t appear in the PluginHive app export?

Troubleshooting steps: 1. Confirm each variant’s HS code is saved in Shopify and visible in both product editor and product exports. 2. In the PluginHive app, refresh the product data and/or re-import the complete product list via CSV upload. 3. Wait a short while to allow backend syncing processes to complete. 4. Validate if the exported product data from PluginHive now includes the HS codes. 5. If not, verify that PluginHive app integration has sufficient API permissions to access variant-level metadata. 6. If the problem continues, provide detailed information to PluginHive support for investigation.

What workflow did Plug in Hive recommend during the support call to handle fulfillment and tracking updates for orders containing custom products managed through third-party apps like YMQ and Customizerly?

The recommended workflow discussed during the support consultation is: 1. Recognize that custom products created as additional charges (via apps like YMQ or Customizerly) appear as physical products in Shopify but are not handled by Plug in Hive’s fulfillment automation due to their nature. 2. Explore whether these third-party apps have the capability to automatically mark their custom products line items as fulfilled immediately when the order is placed. 3. If this automatic fulfillment marking can be implemented within the customization app, then Plug in Hive’s label generation and tracking update processes will recognize the fulfillment status correctly for the actual physical products you ship. 4. Proceed to generate shipping labels only for the physical products through Plug in Hive, leveraging the automated shipment tracking features for those items. 5. This partial automation reduces manual fulfillment steps to only the custom products, which are marked fulfilled automatically by the customization app, effectively streamlining your order fulfillment workflow within the constraints of current Plug in Hive capabilities. Using this approach aligns order fulfillment with existing Shopify workflows and third-party app functionalities, as direct automatic fulfillment for custom product add-ons is not supported within Plug in Hive.

When importing products, do I need to include all fields in the import file, or can I import just SKUs with specific attribute updates like length, width, and height?

You do not need to include all fields in the import file. It is sufficient to provide the SKU along with the specific attributes you want to update, such as length, width, and height. This allows you to update only the necessary product details without re-importing all product information.

When processing a return for multiple items valued at $22 each, should I adjust the refund amount or transaction value to $176 for 8 bags in PluginHive?

Yes, if you are adjusting the price to reflect the returned quantity, you should set the "Adjust price" field to the total value of the items returned. For 8 bags at $22 each, the correct adjustment would be $176 (8 x $22). This ensures that the refund or exchange process reflects the correct monetary value corresponding to the quantity returned by the customer. Make sure this adjustment is correctly applied during the return or exchange transaction setup.

Where can I change a product to be marked as a physical product in Shopify to enable shipping label generation?

To mark a product as a physical product in Shopify and enable shipping label generation, follow these steps: 1. Log in to your Shopify admin panel. 2. Navigate to the **Products** section and select the specific product variant you wish to update. 3. In the product details page, locate the **Shipping** section. 4. Check the option labeled **This is a physical product** (or similar wording) to indicate the product requires shipping. 5. Save the changes. This setting tells Shopify that the product is shippable, which will allow the system to generate shipping labels for orders containing that item.

Where can I find the option to update default weight and dimensions for products with similar sizes in the PluginHive app?

You can update the default weight and dimensions by following these steps: 1. Open the PluginHive app in your store. 2. Navigate to **Settings**. 3. Select **Packaging Settings** within the settings menu. 4. There, you will find fields labeled **Default Weight** and **Default Dimensions**. 5. Enter accurate values that represent your typical product size and weight since these defaults apply when individual product data is missing. Updating these defaults ensures the app uses consistent measurements for all products lacking specific entries, helping produce accurate shipping labels and packaging calculations.

Where can I find the Post Upload Document option to add additional documents to an order, and can I upload documents in bulk for multiple orders?

The Post Upload Document option is available within the app after label generation. You can access it by navigating to the respective order and selecting the option to upload documents manually. Note the following important points: 1. Documents can only be uploaded within 1 hour after the label has been generated. 2. The process must be done individually for each order, as bulk uploading documents for multiple orders is not supported. 3. Follow the in-app navigation as shown in the sample screenshot (provided in the original support conversation) to locate this feature.

Where do customs declaration details such as HS Code and country of manufacture get pulled from in the PluginHive app?

Customs declaration details like HS Code, country of manufacture, and item description are fetched directly from the product details saved in the PluginHive app. To ensure accuracy: 1. Edit product information by navigating to **App → Products → Edit Product**. 2. Fill or update fields including HS Code, country of manufacture, state of manufacture, and product description. These details automatically populate customs declaration documents generated during international label creation.

Where does Shopify get the product description for their default FedEx labels if it isn’t set in PluginHive?

Shopify’s default FedEx labels typically use the product description available in Shopify’s product data by default. If no custom description is set in PluginHive, the label may pull the product’s title or default description directly from Shopify’s product listing. However, PluginHive overrides this by using the custom description configured within the app for customs forms. Therefore, to control what appears on customs forms and labels through PluginHive, you must set the product customs description inside the app.

Why am I getting a "product not found" error when trying to generate a shipping label for my order?

This error occurs because the product in your order is a custom product and not an active Shopify product. Shipping labels can only be generated using the "Generate Label" option if the products in the order are active in Shopify. Since your product is unclickable, it means it is custom and only supported by the "Auto Generate Label" feature. To resolve this: 1. Check if the product in the order is an active Shopify product. 2. If it is active, edit the order to remove the existing custom product and add the active product instead. 3. Then, attempt to generate the shipping label again using the "Generate Label" option. 4. If the product is not active, use the "Auto Generate Label" option to create the shipping label and process the shipment. This ensures compatibility with the label generation process.

Why am I getting the alert "Products not found" when trying to generate labels, even though all products are programmed into the app?

The "Products Not Found" alert appears during label generation if the products in the order are Custom Products, meaning they are not active Shopify products listed in your Shopify store. The app requires active Shopify products to function correctly and does not support custom or manually added products outside of Shopify’s active product catalog. To resolve this, ensure that all products in the order are active Shopify products before generating labels. Verify this within your Shopify admin and that these active products are linked correctly in the app.

Why am I not receiving shipping rates for certain products during checkout in Shopify?

This often happens when products are assigned to a different shipping profile that does not have shipping rates configured in PluginHive. To fix this: 1. Check which shipping profile the products belong to in Shopify admin under Shipping settings. 2. Confirm that the PluginHive rates are added to that profile. 3. If rates are missing, either add the required shipping rates to that profile or move the products to a shipping profile where rates are already set up (such as the general profile). 4. After making changes, retest the checkout to ensure shipping rates appear correctly.

Why am I seeing a "Products not found" error when trying to generate shipping labels for specific orders, even though the products have shipped successfully on other orders?

The "Products not found" error typically occurs because the product in the order is treated as a custom product rather than an active Shopify product within the PluginHive app. This often happens when the product was updated or modified in Shopify after the order was placed, causing the order's product reference to become inactive or unavailable in the app. As a result, these products do not appear as clickable or selectable on the manual label generation page, preventing label creation through that method.

Why am I seeing an error during label generation for countries like UAE and Taiwan even after adding the ETD signature in the app settings?

The error during label generation related to the Description of Goods can occur if the product information is not set correctly in the app. To fix this, go to the Shopify app > Settings > International Shipping Settings > Product and Shipping Information. Under "Product Information To Be Displayed," select "Fixed Name" and enter the desired fixed description (e.g., "Boxing equipment"). Save the settings. This change will apply only to new orders and should resolve errors related to product descriptions on shipping labels.

Why am I unable to create a shipping label for an order after adding variants to a product in Shopify using PluginHive?

If a product is updated or modified after an order is placed, PluginHive may treat the ordered product as a custom product, which prevents the generation of a shipping label. To resolve this issue: 1. Edit the existing Shopify order where label creation is failing. 2. Remove the original item (e.g., "Human SpikerBox") from the order. 3. Add the updated item variant that reflects the current product configuration. 4. Save the changes to the order. 5. Proceed to generate the shipping label again. This process ensures that the product on the order matches the latest product variant data, enabling PluginHive to create labels successfully.

Why am I unable to generate a FedEx shipping label for Order #1046 in the PH Ship Rate & Track app when the order contains a custom product from the DPO app?

Order #1046 contains a custom product that is not marked as a Shopify active product. The PH Ship Rate & Track app may not be able to generate shipping labels automatically for such custom products because Shopify’s fulfillment process requires products to be active in the store. However, you can try the following workaround: 1. Use the 'Auto Generate Label' option in the app. This may allow the app to create a shipping label despite the product’s custom status. 2. Note that even if a label is generated, the order will not be automatically fulfilled with a tracking number. 3. You must manually fulfill the order in Shopify and add the tracking number provided by the app. This approach enables you to ship orders with custom products, but requires manual fulfillment updates in your store. If you encounter any difficulties or need further help with this process, the support team can assist you.

Why am I unable to generate a shipping label for an order containing custom products using PluginHive?

PluginHive does not support label generation for orders containing custom products. If an order includes custom products, label generation through the app will fail. Additionally, if the order has already been fulfilled outside of the PluginHive app, the system will prevent generating labels again for that order. To resolve this, ensure your order only contains supported products and that fulfillment is managed within PluginHive for label generation.

Why am I unable to generate a shipping label for an order containing newly added product variants, and how can I fix this issue?

The issue occurs because the products with new variants (e.g., D-Ring / Grommet variants added on Saturday) were not present in your Shopify Products page at the time the order was placed, causing the order to contain custom products instead of Shopify-integrated products. This leads to the "Products Not Found" error when generating labels. To resolve this: 1. Open the problematic order in Shopify or your PluginHive app. 2. Remove the custom product entries from the order. 3. Add the same products back by selecting them from your currently active Shopify product list (which now includes the new variants and SKUs). 4. Save the order changes. 5. Retry generating the shipping label. By replacing the custom product with the active Shopify product, the app will recognize the product and allow label generation without errors.

Why am I unable to select a different box size during label generation in the PluginHive app?

You may be unable to select a different box size during label generation if the order contains custom products. The PluginHive app currently does not support label generation or package editing for orders with custom products, which prevents saving changes to the box size. For regular products, including partially fulfilled orders without custom items, changing the box size and generating labels should work as expected.

Why are my orders with custom products auto-cancelling when using the auto-generate label option in PluginHive?

Orders containing custom products are auto-cancelling because PluginHive does not support label generation for custom products through the auto-generate label feature. When you use the auto-generate label option for these orders, the system cannot process the labels correctly, leading to automatic cancellation. To resolve this issue, avoid using the auto-generate label option for orders with custom products and opt for manual label generation if supported by your shipping carrier or consult PluginHive support for alternative workflows.

Why are my Shopify orders not updating with tracking and fulfillment after generating shipping labels, specifically for orders that include custom products?

The PluginHive app automatically fulfills Shopify orders only when the order contains exclusively Shopify active products. If the order includes custom or non-Shopify active products, automatic fulfillment will not occur. For such orders, you need to manually fulfill them and add the tracking numbers yourself. To do this: 1. Go to the 'Track Order' page within the app by navigating to Shipping -> Open Order. 2. Locate the tracking number for the specific order. 3. Manually update the fulfillment and add the tracking number in Shopify. This manual step ensures that orders containing custom products are properly marked as fulfilled and tracking information is correctly added.

Why are orders with custom (bundle) products showing as unfulfilled in Shopify even after fulfillment and label generation in the PluginHive app?

The PluginHive app can generate shipping labels for orders containing custom (bundle) products; however, it cannot automatically update the fulfillment status or add tracking numbers back into Shopify for these orders. This limitation occurs because the app only synchronizes fulfillment updates for orders containing standard Shopify active products. Therefore, even after the label is generated and shipment completed in the app, the order remains marked as unfulfilled in Shopify. To resolve this, you must manually fulfill these Shopify orders by copying the tracking number from the PluginHive app and updating the order fulfillment status directly within your Shopify admin.

Why are orders with custom products not auto-fulfilling after generating shipping labels in PluginHive?

Orders containing custom products do not auto-fulfill because the lack of a product ID prevents the fulfillment process from triggering automatically. To fulfill these orders, you must manually complete the fulfillment in Shopify by: 1. Locating the order in your Shopify admin. 2. Adding the tracking number manually, which you can find on the FedEx shipping label generated by PluginHive. 3. Marking the order as fulfilled to notify the customer accordingly. This manual fulfillment is necessary whenever custom products are part of the order.

Why are periods, commas, and special characters removed from the product description on generated shipping labels and commercial invoices in PluginHive’s Shopify FedEx app?

Currently, PluginHive’s Shopify FedEx app removes all special characters such as periods, commas, and symbols from the product description when generating shipping labels and commercial invoices. This is done deliberately to streamline the shipping process and ensure compatibility with the existing FedEx API integration. As a result, these characters do not appear on the printed commercial invoice or shipping documents, which may lead to less detailed descriptions.

Why are shipping labels not generating for certain orders even after marking products as physical or active in Shopify?

Shipping labels fail to generate if Shopify order settings indicate that shipping is not required for the products in the order. To resolve this: 1. In the Shopify admin, open the affected order(s). 2. Check the delivery method status—if it shows “Shipping not required,” this prevents label generation. 3. For products that require shipping, ensure that each product is set as a physical product (not digital) in the Shopify product settings: – Go to **Products**, select the product, and ensure the “This is a physical product” checkbox is enabled. 4. If the product is marked physical but the order still shows shipping not required, edit the order’s delivery or shipping method to a valid shipping option. 5. After confirming the products require shipping and the order’s delivery method is set to require shipping, re-attempt label generation in PluginHive. This adjustment ensures that the store and order settings properly reflect shipping requirements, enabling PluginHive to generate the shipping labels.

Why are Shopify orders not marked as fulfilled automatically when the order contains a custom product like "Birthstone," even though shipping labels are generated successfully in the PluginHive FedEx app?

When an order includes a custom product, such as "Birthstone," the PluginHive app allows you to generate shipping labels successfully but does not automatically update the Shopify order fulfillment status. This behavior occurs because custom products require manual intervention for fulfillment tracking within Shopify. To manage this: 1. After generating the shipping label, manually add the tracking number to the Shopify order. 2. Fulfill the order manually in Shopify to update its fulfillment status. By following these steps, you ensure Shopify reflects the fulfillment correctly even when custom products are part of the order.

Why are some orders marked as "Partially Fulfilled" due to upsell products like "Shipment Protection" or "Premium Gift Package" even after setting those upsell products as physical products?

Orders placed before the upsell products were set as physical will still appear as "Partially Fulfilled" because their fulfillment status is based on the product settings at the time of order creation. For example, orders TS56480 and TS56471 were created before you changed the upsell products to physical on Jan 26th, so they remain partially fulfilled. However, new orders placed after this change, such as TS57290, will correctly show as fully fulfilled. To resolve this: 1. Ensure upsell products are set as physical products for future orders to avoid partial fulfillment status. 2. Monitor upcoming orders after the change to confirm the issue does not persist. 3. For existing partially fulfilled orders placed before the change, manual intervention or additional fulfillment steps may be required as their status is historical.

Why are some Shopify orders with custom or bundle products not automatically fulfilled by the PluginHive app after shipping label generation?

The PluginHive app can only automatically fulfill Shopify orders if all products in the order are active Shopify products. Orders containing custom or bundle products that are marked as "Custom" and are not active in Shopify will not be fulfilled automatically by the app once shipping labels are generated. This is because the app relies on Shopify active product SKUs to update fulfillment status automatically. If your workflow includes custom or bundle products that must remain inactive (for example, due to inventory management in your ERP system), you should manually fulfill these orders in Shopify after label generation. In summary: – Ensure products are active in Shopify for automatic fulfillment. – Custom or inactive products require manual fulfillment post-label creation.

Why are the HTS (HS) codes updated for multiple product variants in Shopify not reflecting correctly in the PluginHive app, showing only the first variant updated?

When HS codes are updated in Shopify for multiple variants but only the first variant's code appears in the PluginHive app, it typically indicates a synchronization issue between Shopify and the app. To resolve this: 1. Manually refresh the product list within the PluginHive app to attempt re-syncing the latest product data from Shopify. 2. If refreshing doesn't update all variants, perform a re-import of products using the product CSV file upload feature in the app (if available). This will force the app to pull the current product information, including HS codes, directly from Shopify. 3. Ensure that the variant details, including HS codes, are correctly saved in Shopify for all variants before syncing. 4. If problems persist, check the app permissions and integration settings to confirm that the app has full read access to product details and variants. 5. Contact support with the store details and recent steps tried, as some issues may require backend investigation or collaborator access to troubleshoot further. Following these steps should ensure that all variant-level HS codes updated in Shopify are correctly reflected in the PluginHive app.

Why are updates to my product’s Pro Variant not reflecting after import in the PluginHive app, and how can I force sync the changes from Shopify?

If you update a product directly in Shopify, those changes may not automatically reflect in the PluginHive app. To force the app to sync and update the product variant, follow these steps: 1. Open the PluginHive app and go to the **Products** section. 2. Select **All Products**. 3. Find and select the specific product you want to update. 4. Use the **Bulk Action** dropdown menu and choose **Force Import**. This action forces the app to re-import and sync the product data from Shopify, including your Pro Variant updates.

Why are US taxes and duties not showing at checkout in the PluginHive app, and how can I fix this issue?

Taxes and duties are included in the shipping rates shown at checkout based on the product Harmonized Codes. If these charges are not appearing, it may be because the shipping carrier (e.g., FedEx) cannot calculate duties due to missing or invalid Harmonized Codes for your products. To resolve this: 1. Identify the correct Harmonized Codes for your products by using the FedEx Harmonized Code Search tool available at https://www.fedex.com/GTM?cntry_code=in 2. Update each product’s Harmonized Code in the PluginHive app’s Products page with the correct code. 3. After updating, test the checkout again to verify that duties and taxes appear correctly. This ensures accurate duties and taxes calculation by the shipping carrier at the checkout stage.

Why can't I find the "Locations" setting in PH Ship Rate & Track for FedEx, and can the app handle orders with products from multiple warehouses?

The PH Ship Rate & Track app currently does not support multi-location fulfillment for a single order. This means that all products within one order must be fulfilled from the same warehouse or location. Because of this limitation, you will not see any "Locations" setting in your app configuration. To successfully generate labels and process orders, ensure that each order contains products from only one warehouse. Handling split orders with products from multiple warehouses in one shipment is not supported at this time.

Why can't I select specific products within an order to generate shipping labels only for those items when the customer has purchased multiple units, and how can I handle orders with items from different warehouses?

The PluginHive app currently does not support selecting individual products within a multi-item order to generate labels only for those selected items. This limitation stems from how Shopify manages fulfillment locations. The app processes shipments from only one warehouse (fulfillment location) per order at a time. If an order contains items from multiple warehouses, Shopify requires all items in a single fulfillment request to originate from the same location. Attempting to generate a shipping label for only some items or items from different warehouses causes Shopify to reject the fulfillment, resulting in errors or automatically canceled labels. To work around this: 1. In Shopify admin, edit the order to change the fulfillment location so that all items in the order fulfill from a single warehouse. 2. Then, use the PluginHive app to generate labels for that order. All items must be assigned to that warehouse; partial selection is not supported. This ensures the fulfillment request is accepted, and shipping labels can be generated without failure. If you have orders with multiple warehouses, you will need to split those orders or manually adjust fulfillment locations in Shopify before generating labels. The app is currently designed to automate shipment processing only from one warehouse per order.

Why can’t I find the commodity description column in the PluginHive settings anymore, and what should I do to handle shipping label failures linked to missing descriptions?

Recent system updates may have moved or removed the direct commodity description field from your visible settings. However, commodity descriptions are still mandatory for certain carrier services like FedEx International. To handle this: 1. Ensure product descriptions are completed in your store’s product catalog itself, as these are used in shipment documentation. 2. For any missing descriptions that cause label failure, PluginHive support may update missing descriptions on your behalf temporarily. 3. Regularly audit products to maintain complete descriptions to avoid shipment issues. 4. If you encounter label failures, contact support with order and store details so they can check and assist with missing description fields.

Why can’t the reference value sent to FedEx include product names in the shipping label?

The reference field on the FedEx label has strict character limits, making it impractical to include detailed product names. Currently, the app uses the order number in this reference to help customers match labels with orders. Due to these constraints and FedEx’s API limitations, printing product details or item names on the labels themselves is not feasible at this time. Using packing slips alongside labels is the recommended method for including product information with shipments.

Why did the PluginHive app generate multiple shipping labels for orders with multiple products, and how can I prevent this from happening?

The app generates multiple labels when orders are split into multiple packages based on product dimensions or packaging rules. To prevent multiple labels from being created for a single order, ensure accurate product dimensions are added for all products, so the app can optimize packaging and label generation properly. Here's how to do it: 1. In the app, go to the **Products** section. 2. Use the **Export** option to download a CSV file containing all your products. 3. Open the CSV file and add the correct product dimensions (length, width, height) for each product. 4. Save the updated CSV file. 5. Go back to the app and **import** the updated CSV file. 6. After importing, the app will use these dimensions for packaging calculations on new orders. By providing product dimensions, the app can accurately pack items into single or multiple packages as needed, reducing unnecessary multiple label generation. Verify packaging behavior on new multi-product orders after updating dimensions.

Why do HS codes updated for multiple Shopify product variants only show the first variant's code in the PluginHive app?

This is usually caused by a synchronization issue between Shopify and the PluginHive app. To resolve it: 1. Manually refresh the product list within the PluginHive app to trigger re-synchronization of product data. 2. If refreshing doesn’t update all variant HS codes, perform a full product re-import by uploading a product CSV file in the app. This forces the app to pull the latest variant details directly from Shopify. 3. Verify that HS codes are correctly and individually saved in Shopify for each variant before syncing. 4. Check the app’s integration permissions to ensure it has full read access to product and variant data. 5. If the issue persists, contact support with your store details and troubleshooting steps for backend investigation. Following these steps should ensure all updated HS codes at the variant level are correctly reflected in the PluginHive app.

Why do I get a white screen when I try to generate a package for order #29819?

A white screen appears when generating a package if the order contains custom products that are not recognized as active Shopify products. To resolve this, update the order to include only Shopify Active Products. After updating, try generating the label again. This ensures the system can process the order correctly without showing a blank screen.

Why do I get an "Inactive customer account" error when trying to book a shipment, and how can I resolve it?

The "Inactive customer account" error typically occurs because your FedEx account is locked due to inactivity or inactive credit privileges. To resolve this issue: 1. Contact your FedEx Account Representative or FedEx support directly to verify the account status. 2. Request reactivation of your FedEx account or reinstatement of credit privileges. 3. Once your account is active, you should be able to book shipments without encountering this error. If you continue to experience issues after reactivation, ensure your FedEx account details are correctly configured within the PluginHive system.

Why do I see the warning message "We can't fulfill orders with products from multiple locations" when I only have one warehouse, and can I ignore it to generate labels?

This warning message is informational and appears when the app detects products stocked in multiple locations, preventing fulfillment. If you only have one warehouse where all products are stocked, you can safely ignore this message and proceed with label generation as usual. The warning does not block label creation in your single-warehouse scenario.

Why do product images no longer appear in previous orders after adding new variants, and how can I ensure proper product recognition?

When orders contain custom products not linked to your Shopify product catalog at the time of purchase, the app cannot fetch the product details such as images, resulting in missing images in order views. Adding new variants after the order date does not automatically update these past orders. To fix this and avoid future issues: 1. For existing orders with missing images, edit the order. 2. Remove the custom product entry. 3. Re-add the product by selecting the corresponding active product (with the new variants) from Shopify. 4. Save the order. For future orders, ensure that products and variants are fully configured and active in Shopify before purchase, so the order references the correct product data. This practice ensures images and all product details display correctly in the app and during label generation.

Why do some orders containing custom products show as unfulfilled even though they have been fulfilled?

When an order contains a custom product, such as the " Variety Pack: FR Stickers (100% off)," the PluginHive app can generate shipping labels using the Auto-Generate feature, but it does not automatically mark these orders as fulfilled. This limitation exists because custom products cannot be fulfilled automatically by the app. To handle these orders, you should: 1. Retrieve the tracking number for the affected orders from the PluginHive app. 2. Manually mark the orders as fulfilled within your Shopify admin panel using the obtained tracking information. By manually fulfilling these custom product orders in Shopify, you ensure that the fulfillment status is accurately reflected.

Why does one particular order say the Letter Head is missing even though I have uploaded it and others work fine?

If the Letter Head appears to be missing for a specific order despite being uploaded: 1. Double-check the app settings to confirm both the Customer Signature and Letter Head images are attached correctly—sometimes files may not upload properly or may get corrupted. 2. The app changes apply only to labels generated after uploading these files; if the order’s label was created before adding them, it won’t have these attachments. 3. If the problem persists for a single order, try re-uploading the signature and letterhead images. It might also be necessary to regenerate the label for that order after ensuring the images are properly uploaded.

Why does PluginHive not support orders with products from multiple fulfillment locations, and what impact does this have?

PluginHive currently does not support multi-fulfillment locations per order due to potential complexities in synchronizing shipments and label generation across different warehouse locations within one order. As a result, orders containing products tied to multiple fulfillment locations are auto-cancelled by the app to prevent misprocessing. This limitation means you must assign products within a single order to a single fulfillment location to ensure successful fulfillment and shipping label creation through PluginHive.

Why does Shopify show HS codes for other variants when only the first variant’s HS code is actually saved?

This behavior is a known Shopify issue where HS codes appear "filled in" for multiple variants in the admin UI but are only saved for the first variant. This display-only effect means: – The additional variants do not actually have HS codes stored. – As a result, these HS codes are not exported or synced with external apps such as PluginHive. – To confirm this, exporting the product data from Shopify will show missing HS codes for those variants. – The reliable solution is to manually enter HS codes for each variant within Shopify to ensure they are properly saved and available for syncing.

Why does the app show a "Products not found" alert when generating shipping labels for an order?

The "Products not found" alert typically appears when the order contains Custom Products rather than Shopify Active Products. The PluginHive app can only recognize and process products that are marked as Active within Shopify. Custom Products, which are not listed as Active products in your Shopify store, cannot be identified by the app, resulting in this error. To resolve the issue, update your order by replacing Custom Products with Active products from your Shopify catalog, then generate the shipping labels again.

Why does the FedEx response show a warning that the commodity description does not match the Harmonized System (HS) code, even though I entered the correct HS code and a Custom Description in the app?

The warning from FedEx indicating that the commodity description does not match the HS code occurs because the description sent in the request XML is derived from the product name, not the Custom Description entered in the app. This message is a warning only and does not impact rate calculations or shipping label generation. Therefore, you can safely ignore this warning as long as the correct HS code and product details are provided. It is not necessary to change your product names to include HS code keywords. Currently, the system does not use the Custom Description field as the commodity description in the FedEx request XML, which is why you see this message. If you continue to receive rate responses and successful shipments, this warning will not cause failures. However, keep monitoring your shipments, and if any errors occur, reach out for assistance.

Why does the PH Ship Rate & Track page freeze when trying to generate a shipping label for an order with a custom product?

The page freezes because the custom product in the order is inactive, which prevents the package from being edited to generate shipping labels. To resolve this issue, ensure that the products included in the package are active. You can do this by editing the order to replace the inactive custom product with an active product. Once all products in the package are active, you will be able to generate the shipping labels without the page freezing.

Why does the PluginHive app automatically cancel shipping labels when an order contains products with different fulfillment locations?

The automatic cancellation happens because Shopify requires all fulfillment requests to originate from a single fulfillment location. When you try to generate a shipping label for an order containing products from multiple warehouses, the app sends a fulfillment request from only one location. This partial fulfillment request conflicts with Shopify’s rules, causing fulfillment failure. Consequently, the PluginHive app's label generation fails, and the shipping label is automatically canceled to avoid processing invalid shipments. To prevent this: – Ensure all items in the order are assigned to the same fulfillment location within Shopify before generating shipping labels. – Avoid mixing fulfillment locations in one order if you intend to use PluginHive for automated label creation.

Why does the PluginHive app show the message "Products not found" when trying to generate labels for orders synced from my Etsy store to Shopify, even though the order is already synced?

The "Products not found" alert appears because the Shopify orders contain custom products that do not have corresponding active product listings in your Shopify store. PluginHive requires each product associated with an order to be present and active in Shopify to generate shipping labels. Custom or missing products in Shopify cannot be processed for label generation. To resolve this: 1. Verify that all products linked to your Etsy orders are created and active in your Shopify product catalog. 2. Ensure that the exact products associated with the orders exist in Shopify without being archived or deleted. 3. Once products are available and active in Shopify, sync your orders again through PluginHive to generate labels successfully.

Why does the product name not show fully on the FedEx shipping label when it contains non-English characters, and how can I fix it?

FedEx shipping labels support only English characters. If your product name contains characters from other languages (e.g., Chinese), only the English portion of the product name will be displayed on the label. To ensure the complete product name appears on labels, you must update the product name to English before generating the label. This means changing the product name in your store or app to include only English characters for new orders.

Why does the screen go blank when I click "Generate Packages" for order #6959 in PlugInHive, while the plugin works for other shipments?

The blank screen issue occurs because the order contains a custom product that is not an active Shopify product. When an order includes such a custom product, editing and generating packages or labels is not supported by PlugInHive. To resolve this issue, you need to: 1. Edit the order in your Shopify store. 2. Replace the custom product with a corresponding active Shopify product. 3. After replacing the product, return to PlugInHive and click "Generate Packages" again. This process enables label generation as the plugin only supports packaging and label creation for orders with active Shopify products.

Why does the system select "Custom Box – Size 2" over the FedEx Large Box even though I set the FedEx Large Box size smaller than Custom Box – Size 2?

The PluginHive app selects the packaging box based on the product’s weight and inner dimensions of the boxes to optimize space usage and shipping cost. In your case, although you intended the FedEx Large Box to be smaller, the system uses the inner dimensions for comparison. The inner volume of Custom Box – Size 2 is 6226.71 cubic cm (29.80 x 19.90 x 10.50 cm), whereas the FedEx Large Box has an inner volume of 6776 cubic cm (44.00 x 22.00 x 7.00 cm). Since the Custom Box – Size 2 offers less wasted space while fitting the product dimensions (22cm x 13cm x 5.5cm), it is selected by the app as the optimal packaging to minimize shipping cost based on volume.

Why does the system show that my products are coming from different locations when I try to generate shipping labels, especially with partially fulfilled orders?

The issue occurs because the orders you mentioned are in a Partially Fulfilled status. PluginHive does not support Partial Fulfilment for generating shipping labels, which can cause the system to treat products as coming from multiple locations. To avoid this issue, ensure orders are fully fulfilled before attempting to generate labels, as partial fulfillment can lead to inconsistent location data in the shipping workflow.

Why is FedEx Ground Economy shipping not showing at checkout even after enabling it in the app?

If FedEx Ground Economy is not appearing at checkout despite being enabled in the app, it is likely due to account eligibility issues. The PluginHive system may return an error similar to: `<Severity>ERROR</Severity> <Code>750</Code> <Message>Customer not eligible for service.</Message>` This indicates that your FedEx account is currently not eligible to use FedEx Ground Economy. To resolve this: 1. Contact your FedEx Account Representative to confirm your account eligibility for FedEx Ground Economy service. 2. Verify that you have the required Indicia, Hub ID, and Ancillary Endorsement details from FedEx. 3. Enter those details accurately in the app’s FedEx Ground Economy settings and save them. Once your account is eligible and correctly set up, the FedEx Ground Economy option will appear at checkout.

Why is the app not calculating duties and taxes at checkout despite correct settings, and how do I resolve missing or incorrect duties calculations?

Common reasons and solutions: 1. **Harmonized Codes**: The app requires 10-digit HS Codes for all products to calculate duties and taxes accurately. Using only 6-digit codes will result in incomplete estimates. Please update all product listings with valid 10-digit HS Codes. 2. **Error Messages**: If you see an error like "The harmonized code for the commodity at array index 1 is missing or invalid; estimated duties and taxes were not returned," this confirms HS Code errors or missing codes. Correct and complete HS Codes must be provided. 3. **Verification**: Cross-check duties and tax estimates using the FedEx Global Trade Manager by selecting "Estimate Duties and Taxes" and logging into your FedEx account to verify if the charges are consistent with what's displayed at checkout.

Why is the declared value for my products not being sent to FedEx when creating a shipment through the app, even though it is set in the products?

The declared value not being sent to FedEx is because shipment insurance has not been enabled in the app. Setting the declared value on the product alone is insufficient; you must also enable the shipment insurance option within your shipment configuration. This option ensures that the declared value is included in the shipping label and transmitted to FedEx. To resolve this: 1. Go to your shipment creation settings in the PluginHive app. 2. Enable the insurance option for the shipment. 3. Create the shipment label again. 4. Verify that the declared value appears in the label’s XML data. By enabling insurance, FedEx will receive the declared value attribute with your shipments, allowing for package insurance coverage and declared value recognition on their end.

Why is the Invoice Number not displaying on my commercial invoices for international orders?

The Invoice Number should be included in the XML data sent to FedEx during label generation; if it is not showing on the commercial invoice, it is important to verify if the Invoice Number is being correctly passed in the request. To troubleshoot this issue, please follow these steps: 1. Confirm whether the Invoice Number is missing for all international orders or only some specific cases. 2. Provide a sample test order from your store where the Invoice Number is missing on the commercial invoice. 3. Share the sample order details with the support team to allow them to examine the XML request data and test the scenario directly on your store configuration. This allows the support team to identify if the issue is due to missing data transmission or a formatting problem on the invoice template and apply the appropriate fix.

Why is the shipping label generation showing a blank screen even though the product is listed as a regular item on my Shopify store?

This happens when the product in the order, such as "Guyana Kitchen's Dried Thyme," is missing from either the PluginHive app or Shopify due to product deletion or changes. Even if the product appears on your website, if it was deleted and recreated in Shopify (resulting in a new product ID), the original order references a now-nonexistent product. This causes the app to treat it as a Custom Product, which is unsupported for label generation, resulting in a blank screen.

Why is the shipping label not generated for an order containing a Custom Product, and what should I do in this case?

PluginHive does not support shipping label generation for orders containing Custom Products. As a result, labels cannot be created for such orders within the app. To fulfill orders with Custom Products, you must process them manually or outside of the PluginHive system, ensuring you handle shipping and label creation through your own methods or other services.

Why is the tracking number not generated automatically for my order that includes a custom product, and how should I fulfill such orders using PluginHive?

When an order contains a custom product (one that is not an active Shopify product), PluginHive can generate shipping labels for the order, but it does not automatically fulfill the order or assign the tracking number within Shopify. For such orders, you need to: 1. Manually assign the generated tracking number to the order in Shopify. 2. Manually mark the order as fulfilled in Shopify. This process ensures that the order status and tracking information are correctly reflected since automatic fulfillment works only with standard Shopify products, not custom or manually created products.

Why might the "Add Tracking Number" option not appear under "More Actions" after generating a shipping label for a custom product order in PluginHive?

The "Add Tracking Number" option may not appear because PluginHive does not support auto-fulfillment or automatic tracking updates for custom or non-Shopify active products. In this case: 1. After generating the shipping label via “Generate Label” under More Actions, you should use the “Track Order” option instead of “Add Tracking Number” to retrieve the tracking number. 2. The tracking number must then be manually added within Shopify’s order fulfillment section. 3. The absence of “Add Tracking Number” is expected behavior for custom product orders and requires manual entry in Shopify. If the option is not visible or you are unsure of the process, follow the manual steps of retrieving the tracking number via “Track Order” in PluginHive and update Shopify manually.

Why was the FedEx shipment label for my order auto-cancelled with the message "We can't fulfill orders with products from multiple locations," even though my products seem to be stocked in one warehouse?

The shipment label gets auto-cancelled when the order’s fulfillment status and the label generation do not match. In your case with order #18153, the order contains five items, but one item was already fulfilled using UPS. The shipping label was generated for all five items instead of only the four remaining items to fulfill. Because the label included an already fulfilled item, the fulfillment failed, triggering the label auto cancellation. To prevent this, when generating shipping labels for partially fulfilled orders, you must: 1. Edit the package contents during label generation. 2. Remove any items that are already fulfilled from the package. 3. Ensure the label is generated only for the unfulfilled items. This procedure ensures that labels correspond exactly to items pending shipment and avoids auto cancellation.

Why was the FedEx shipment label for order #18153 auto-cancelled even though the products are stocked in one warehouse?

The shipping label was auto-cancelled because the system detected an attempt to generate a label for an order that was only partially fulfillable. In order #18153, although the order contained five items, one item was already fulfilled via UPS. The shipping label was generated for all five items instead of only the four unfulfilled items, causing a fulfillment conflict. As a result, the fulfillment could not be completed, which triggered the automatic cancellation of the shipping label.

Why were my product dimensions not updated after importing the CSV file using the PluginHive Ship template, even though the import showed as successful?

Although the import process may show as successful, the updated product dimensions might not appear immediately due to caching or delayed UI refresh. First, ensure you used the exact PluginHive Ship CSV template and filled out the dimension fields correctly following the provided format. After importing, refresh the product listing page several times or log out and log back in to see the changes reflected. If the dimensions still do not update, try exporting the product data again, edit the CSV to confirm the dimension fields are correctly populated, save it in CSV format, and then re-import. This process ensures the data integrity and proper upload. Patience and multiple refreshes often resolve temporary display issues.

Why were shipping prices not showing up at checkout, and how can this issue be resolved?

Shipping prices may not appear at checkout if your current app subscription plan does not support calculated shipping rates. For example, being on the Basic $9 plan can cause calculated rates to fail. To resolve this: 1. Upgrade your PluginHive app subscription plan to a higher tier that supports calculated shipping rates. 2. After upgrading, verify that shipping rates are displayed correctly at checkout. 3. If adjustments to shipping rates are needed (e.g., adding a 10% markup), you can configure shipping rules within the app to apply such modifications. This ensures customers can see accurate shipping prices and place orders without issues.

Will special characters like periods, commas, and symbols be supported in product descriptions on shipping labels and commercial invoices in the future?

Support for necessary special characters in product descriptions will be enabled once the FedEx API integration migrates to the FedEx REST API. The current limitation is due to the constraints of the existing FedEx API. After migration to the REST API, the system will allow special characters to appear correctly in the descriptions on shipping labels and commercial invoices. Users will be updated about this progress by PluginHive when the change is implemented.

Will updating the product description for shipping labels affect the product names displayed on the website?

No, updating the product description in the PluginHive app only changes the text shown on shipping labels and commercial invoices. It does not impact or change the product names shown on your website or online store.

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Shopify Ship, Rate, and Track for FedEx