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Shipping Label Generation Errors on Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Fix FedEx shipping label generation errors in Shopify

Questions in this section:

After generating a FedEx shipping label in the PluginHive app, what are the next steps for shipping and pickup?

After generating and printing your FedEx shipping label through the PluginHive app, proceed as follows: 1. Prepare your package with the printed label and other necessary documents. 2. If you have a regular FedEx pickup scheduled at your location, your package will be picked up automatically. 3. If no regular pickup exists, you need to raise an on-demand pickup request: – Open the PluginHive FedEx app. – Go to the Shipping tab and select the order. – Click on More Options (three dots button). – Select “Request Pickup” to notify FedEx to arrange pickup from your Ship From Location. This ensures FedEx is aware and will collect your package accordingly.

After making the phone number mandatory in Shopify checkout, do I need to change anything in the PluginHive app?

No additional configuration is needed in the PluginHive app once you make the phone number mandatory in Shopify checkout. To verify: 1. Place a test order on your Shopify store ensuring the phone number is provided. 2. Use the PluginHive app to generate the shipping label for this order. 3. Confirm the label prints the customer's phone number in the Ship To Address section. This ensures FedEx receives the customer contact number automatically.

After unfulfilling orders, why am I still unable to generate labels for them in the PluginHive app?

Even after unfulfilling the orders, if the shipments are Cash on Delivery (COD), label generation may still fail depending on the carrier. For example, FedEx does not support COD shipments via PluginHive, so labels cannot be generated for COD orders using FedEx. To generate labels, verify the payment type and carrier compatibility.

After updating my FedEx account in the PluginHive app, how can I confirm the changes?

After PluginHive support confirms that the old FedEx account(s) have been cleared and the new account has been added, you should: 1. Log into the PluginHive app for each store. 2. Navigate to the FedEx account settings to verify the new account number is listed. 3. Test by generating a shipping label to confirm the new account is used. If any discrepancies occur, contact PluginHive support for further assistance.

Are there any fees charged when creating a test shipping label in PluginHive, or is payment only required upon shipment delivery?

When you create a test label using the Auto Generate Label option in PluginHive, you may incur charges depending on the carrier’s policy. Typically, creating a shipping label involves purchasing postage at the time of label generation, not upon delivery. Therefore, the cost is usually charged once the label is created, regardless of whether the package is shipped or delivered. It’s important to verify carrier-specific rules to avoid unintended charges.

Are there any known limitations with PluginHive’s labeling feature that users with custom items should be aware of?

Yes, the primary limitation is that shipping label generation and package editing do not function correctly for orders containing custom products. This restriction can affect the ability to change box sizes during the label generation process. Users frequently handling custom items should be aware of this constraint to avoid confusion.

Are there any subscription fees for using PluginHive’s FedEx apps on Shopify?

Yes, PluginHive offers two relevant apps for FedEx integration on Shopify with the following subscription fees: 1. **PH Ship Rate and Track for FedEx** app: USD 19/month. 2. **PH Multi Carrier Shipping Label** app: Starts at USD 9/month; it supports FedEx integration and additional carriers, plus includes an order tracking section accessible by the store admin. Higher subscription plans are available depending on your requirements. Choose the app that best fits your needs—either a focused FedEx integration or a multi-carrier solution with enhanced tracking features.

Are users billed directly by FedEx for shipping labels generated through the PluginHive app?

Yes, any shipping labels you generate via the PluginHive app incur charges directly billed to your FedEx account. The app facilitates label creation, but FedEx manages the billing independently through your FedEx account.

Can customers place orders without creating accounts on the Shopify store when using the PluginHive FedEx label generation system?

Yes, customers do not need to create accounts to submit purchases and generate shipping labels. The PluginHive app does not require customers to have website accounts. However, the FedEx account used by the merchant must be active and properly configured to generate shipping labels for paid orders. The "Inactive Customer Account" error is related to FedEx account status, not customer accounts on the website.

Can customers use their own FedEx accounts alongside my FedEx account to get rates and generate shipping labels in the PH Ship, Rate & Track for FedEx app?

The PH Ship, Rate & Track for FedEx app currently does not support allowing customers to enter and use their own FedEx accounts alongside your integrated FedEx account. The app only connects your FedEx account to display shipping rates at checkout and generate labels. There is no built-in functionality to offer customers the option to ship using their personal FedEx accounts within this app.

Can developers modify or send additional data fields to FedEx beyond the Order ID when using PluginHive’s shipping label generation?

As of now, PluginHive does not expose additional fields or allow sending custom data beyond the Order ID to FedEx for shipping labels. While FedEx’s API supports sending various data fields, PluginHive’s current integration only passes the Order ID to generate labels. Developer customization for other fields is not supported in the current version of the app. However, this feedback has been noted for consideration if other users request similar functionality.

Can duplicating an existing order help with shipping 0 value exchange orders without paying again?

Yes, duplicating an existing order that has a non-zero value allows you to generate a shipping label without paying again. This is a viable workaround because the duplicated order maintains the necessary non-zero declared values needed for customs clearance and label generation, circumventing FedEx’s restriction against zero value orders.

Can FedEx create shipping labels for split orders, or should it be done by the merchant?

– FedEx processes shipments and prints labels based on the orders and shipments created by the merchant or Shopify store operator. – If orders are split in Shopify, FedEx labels are generated accordingly for each shipment. – The merchant (your team) should be responsible for splitting orders based on business requirements before submitting shipment requests to FedEx. – FedEx’s role is to provide shipping services and label printing, not to decide or split orders. – Proper coordination between the merchant, Shopify, PluginHive, and FedEx teams is essential to align workflows and compliance.

Can I add my UPS account to the PH Ship, Rate & Track for FedEx App?

The PH Ship, Rate & Track for FedEx App supports only FedEx shipping and does not integrate with UPS or other carriers. If you want to add a UPS account and use multiple carriers in your store, you should use the PH Multi Carrier Shipping Label App. This app allows you to: 1. Integrate both UPS and FedEx carriers. 2. Display live shipping rates from multiple carriers directly at checkout. 3. Generate shipping labels for both carriers. 4. Track shipments seamlessly regardless of carrier. The PH Multi Carrier Shipping Label App offers a 14-day free trial and starts at $9 per month. For using two carriers with live rates at checkout, you will need the $19/month plan or higher. You can learn more and install it here: https://www.pluginhive.com/shopify-multi-carrier-shipping-label-app. After installation, professional onboarding assistance is available upon request to help configure your accounts properly.

Can I configure PH Ship Rate & Track to automatically map fulfillment locations to specific FedEx accounts for shipping labels?

Currently, PH Ship Rate & Track does not support automatic mapping of fulfillment locations to specific FedEx accounts for label generation. Although you can connect multiple FedEx accounts within the app, the automatic selection of accounts based on fulfillment location is not available. By default, the app uses the primary FedEx account during label generation, but you can manually select a different FedEx account while generating each shipping label. To do this: 1. Connect multiple FedEx accounts through the app settings. 2. When fulfilling an order, choose the 'Generate Label' option. 3. On the label generation screen, select the preferred FedEx account that corresponds to your fulfillment location before proceeding. This manual selection is currently the recommended method to use different FedEx accounts per fulfillment location.

Can I configure the FedEx shipping label to display a different PO number from Shopify notes or any other custom field?

No, PluginHive does not support passing alternate PO numbers or any custom data from Shopify notes to the FedEx reference field on shipping labels. The app strictly uses the Shopify order number for that purpose. As a result, you cannot update the FedEx label’s PO# to a different value than the Shopify order number via PluginHive’s current configuration options.

Can I connect my FedEx account to use my own FedEx shipping rates with the PluginHive app?

Yes, you can connect your FedEx account using the PH Ship Rate and Track app. This app allows you to show your FedEx shipping rates directly at checkout, generate shipping labels, request pickups, and track shipments. After installing the app, you can link your FedEx account credentials within the app settings to start using your negotiated FedEx rates. The app offers a 14-day free trial to test all these features, and onboarding assistance is available via a Zoom session upon installation.

Can I create a FedEx shipping label directly from an individual Shopify order by clicking 'create label' in the PluginHive app, and will it connect to my FedEx account?

Yes, you can create a FedEx shipping label directly from a single Shopify order using the PluginHive app. Once you have connected your FedEx account within the app’s settings, you will see a 'create label' option on each order page. Clicking this will generate and print the FedEx shipping label linked to your account, allowing seamless fulfillment for individual orders without leaving Shopify. Ensure your FedEx credentials are properly configured in the app to enable this feature.

Can I create a shipping label for only part of an order when fulfilling items from multiple locations using PluginHive?

PluginHive supports only complete fulfillment of an order through the app. Partial fulfillment within the app—where you fulfill some products from one location and other products from another location in the same order—is not supported. If you try to fulfill part of the order from one location and part from another within the app, the label creation will be auto-canceled. To successfully fulfill an order partially, you can either: 1. Fulfill all products from the app via one location only, or 2. Fulfill some products outside of the PluginHive app (manually or via other methods) while using the app to fulfill the remainder from one specific location.

Can I create shipping labels for parts of an order at different times, such as generating one label in the morning for some items and another label later for the remaining items?

No, PluginHive currently does not support creating shipping labels for partial fulfillment or split shipments at different times. You must generate shipping labels for all packages within the order simultaneously. The system expects the entire order to be processed together when generating shipping labels, so creating one label now and additional labels later for the same order is not supported.

Can I customize the PO field on FedEx shipping labels generated by PluginHive to display a value from a custom metafield like {{ order.metafields.invoice.purchase_order_number }} instead of the Order ID?

No, currently the FedEx shipping labels generated via PluginHive only allow the Order ID to be sent and printed in fields like INV: and PO:. The labels are created using FedEx’s API, and the app only transmits the Order ID to FedEx for these fields. There is no existing feature within PluginHive to customize or send other custom metafield data (such as a purchase order number) to appear on FedEx labels. This limitation is by design on the PluginHive side rather than a restriction imposed by FedEx.

Can I edit or hide the Company Name on the shipping label using the PluginHive application?

Yes, you can edit the Company Name that appears on the shipping label. To do this, follow these steps: 1. Open the PluginHive app. 2. Navigate to **Settings** > **Shop Contact Details**. 3. Edit the Company Name field to the desired name or leave it blank if you prefer discretion. 4. Save the changes. The updated Company Name will be reflected on all newly generated shipping labels after the changes are applied.

Can I fulfill migrated WooCommerce orders in Shopify via the PluginHive FedEx app and generate shipping labels?

Yes, provided the migrated Shopify orders: – Are in "Unfulfilled" status within Shopify. – Were created within the last 60 days (Shopify limitation). For orders with custom or unmatched products (non-Shopify products), you can use the app’s "Auto-Generate Label" feature, which creates labels based on default settings without product linking. After label generation, manual fulfillment in Shopify is required using the tracking number. Always verify app settings before use.

Can I fulfill some items from one location using the PluginHive app to generate a shipping label, and then create a second label manually for other items fulfilled from a different location?

No, PluginHive does not support partial fulfillment or splitting orders across multiple fulfillment locations within the app. You cannot generate separate shipping labels for different parts of the same order if the items are stocked in different locations. To fulfill such orders, you must process them completely outside of the PluginHive app, managing label creation and fulfillment manually for each location. Currently, there is no workaround for this limitation.

Can I generate a shipping label for an order that contains a deleted item, or can that issue be ignored to proceed with label creation?

If an order contains deleted items, label generation might be affected depending on the order contents. However, in your specific case with order MPS71500049, the issue is not due to deleted items but because the order contains a Custom Product. PluginHive currently does not support generating labels for orders that include Custom Products. Therefore, label creation will fail for such orders, and these orders need to be fulfilled and processed outside of the PluginHive app.

Can I generate a shipping label if I only have one fulfillment location, despite receiving warnings in the system?

Yes, if your account has only one fulfillment location assigned, the warning message about locations or shipping status is informational and will not prevent label generation. You can safely proceed with creating shipping labels without changing the location settings. However, ensure that all products in the order are marked as physical and eligible for shipping to avoid errors.

Can I generate FedEx shipping labels from manually fulfilled Shopify orders using PluginHive?

Label generation may not work properly for orders already marked as manually fulfilled outside the app. Since PluginHive depends on order fulfillment status for processing labels, manually fulfilled orders might not trigger rate fetching or label creation as expected. To avoid this: – Generate shipping labels and complete fulfillment using PluginHive before manually marking orders as fulfilled in Shopify. – If you have manually fulfilled orders needing labels, please raise a new case with PluginHive support for detailed assistance. Following the correct fulfillment workflow from PluginHive ensures smooth label generation within Shopify.

Can I generate separate shipping labels within the app to fulfill partial shipments of the same order in multiple steps?

No, the app currently allows generating a shipping label for an order only once and does not support partial fulfillment in multiple steps. If you have already created and used a label for part of the order, the app will not generate a new label for the remaining items. To ship the remaining products separately, you need to fulfill them manually outside the app, for example, by creating a shipping label directly through a carrier’s website such as FedEx.com.

Can I generate shipping labels and fulfill partially fulfilled orders using PluginHive?

Currently, PluginHive does not support generating shipping labels or fulfilling orders that are partially fulfilled within the app. For such orders, you must complete fulfillment and label generation outside the PluginHive app, typically by using Shopify’s native tools or other external methods. Avoid processing these orders within PluginHive until the app supports partial fulfillment to prevent errors or processing issues.

Can I generate shipping labels for orders migrated from WooCommerce to Shopify using the PluginHive FedEx app?

Yes, you can generate shipping labels for migrated orders in Shopify using the app if: – The order is in "Unfulfilled" status in Shopify. – The order creation date is within the last 60 days (Shopify restricts label generation for older orders). For migrated orders with custom or non-Shopify standard products, you may use the app’s "Auto-Generate Label" feature, which bypasses product linking and uses configured default settings to create shipping labels. The order must then be manually fulfilled in Shopify with the generated tracking number. Ensure app settings are correctly configured before generating labels for migrated orders.

Can I generate UPS or USPS shipping labels without connecting my own UPS or USPS account to PluginHive?

No, to generate UPS or USPS shipping labels via the PluginHive app, you must connect your own UPS or USPS account. The app does not provide direct accounts for these carriers. Steps to connect your carrier account: 1. Obtain your UPS or USPS account credentials (account number, username, password, and any required API keys). 2. In the PluginHive app, navigate to Carrier Accounts or Integration Settings. 3. Enter your UPS or USPS account details into the provided fields and save. 4. Once connected, you can start generating shipping labels for UPS and USPS directly through the app. Without connecting your own carrier accounts, the label generation feature for UPS and USPS will not be operational.

Can I get assistance or a demonstration on how to properly generate shipping labels if the standard process is unclear?

Yes. You can request assistance from the support team, who may provide: 1. A step-by-step video demonstration of label generation for your platform and order type. 2. A troubleshooting session via call or screen share to walk through your exact label creation workflow. 3. Guidance on common pitfalls or best practices to avoid auto-cancellation issues. To arrange this, share your availability using the support’s appointment link and describe your current process in detail, including any deviations from the standard method.

Can I give my customers the option to choose shipping with signature required and shipping without signature during checkout?

Currently, PluginHive does not support displaying multiple shipping options that differentiate between signature required and signature not required simultaneously at checkout. The Delivery Signature option is a global setting within the app, and once enabled, it applies to all shipping services uniformly. Therefore, it is not possible to let customers choose between shipment options with or without a signature on an individual basis during checkout. However, after the order is placed, you can generate the shipping label applying your preferred special services, such as signature requirements, manually.

Can I manually choose to ship from Berlin instead of Cyprus using the same FedEx account in the PH Ship Rate and Track app?

While FedEx states that their account can ship from other locations at potentially higher local rates, the PH Ship Rate and Track app's functionality may differ. To try shipping from Berlin with the same FedEx account: 1. Set the fulfillment location for the Shopify order to the Berlin address. 2. Attempt to generate the shipping label within the app. 3. If you encounter any errors or issues, contact support for further testing and assistance. This manual location selection within the app depends on whether the FedEx account supports multi-origin shipping in the app context.

Can I restrict expedited shipping for orders over a specific amount, such as disallowing expedited shipping for orders over $1,000 on my site?

With the current Ship Rate and Track app, restricting shipping options like expedited shipping based on order price criteria is not possible. However, this functionality is available through the PH Multi Carrier Shipping Label App. This app allows you to create automation rules that control shipping options based on order price thresholds. By setting up these rules, you can limit expedited shipping to only orders under $1,000. To proceed, you can explore the PH Multi Carrier Shipping Label App and reach out for assistance to configure these automation rules according to your specific requirements.

Can I set a default shipping service when using the “auto-generate label” feature in PluginHive?

Yes, you can set a default or preferred shipping service for the “Auto-Generate Label” feature by following these steps: 1. Open the PluginHive app and navigate to **Settings**. 2. Go to the **Documents/Labels Settings** section. 3. Locate the option titled **Rates Selection Strategy (If Customer Selection is Unavailable)**. 4. Choose **Preferred Service** from the options available. 5. Specify the shipping service you want to set as the default for auto-generated labels. This configuration ensures that when labels are auto-generated without customer selection, your preferred shipping service will be used automatically.

Can I set my own shipping and handling charge instead of using the FedEx rate and still create FedEx shipping labels linked to my existing FedEx account within Shopify using this app?

Yes, you can use the app to generate FedEx shipping labels linked to your own FedEx account, including your negotiated rates, without displaying FedEx-calculated shipping rates at checkout. Specifically: 1. Add your own FedEx account credentials within the app settings. 2. Use the app to generate FedEx shipping labels for your Shopify orders based on your manually set shipping and handling charge. 3. The app does not require displaying FedEx rates during the checkout process; it supports label generation separately. 4. You can also request FedEx pickups and share tracking details directly from the app. 5. To get started, install the app and use the available 14-day free trial to test these features. 6. For assistance with setup, you can arrange a Zoom call after installation to receive guided support.

Can I split a Shopify order into two shipments and create labels for each shipment using PluginHive?

You can create shipping labels for partial shipments only when the order is in **Unfulfilled** status. The app allows generating a label for part of the order, but once you create a label for an order or part of it through the app, you cannot generate a second label for the same order via the app. For the remaining items, you will need to create the shipping label outside the app. Therefore, true order splitting into multiple shipments with multiple labels is not fully supported inside PluginHive; partial shipment labels can be created only for unfulfilled orders and only as a single label per order within the app.

Can I start generating FedEx shipping labels immediately if I see the message about completing the FedEx Label Evaluation Process?

Yes. If you receive a message about completing the FedEx Label Evaluation Process but have already completed it, you can proceed to generate labels immediately. The PluginHive Ship Rate & Track app allows label creation once the evaluation is done. If you are uncertain whether your evaluation is complete, contact PluginHive support to confirm and avoid delays in label generation.

Can I use both DHL and FedEx accounts together within the same Shopify + PluginHive setup for shipping label generation?

The PH Ship, Rate & Track for FedEx app supports only FedEx shipping and does not allow integration with DHL Express. To use both DHL and FedEx within a single Shopify + PluginHive setup, you need to use the PH Multi Carrier Shipping Label app. This multi-carrier app supports integration with both DHL Express and FedEx accounts, enabling you to manage shipments from both carriers in one platform.

Can I use PluginHive shipping apps on a regular Shopify plan or do I need Shopify Advanced? Also, can the apps work with my negotiated shipping rates from carriers?

PluginHive shipping apps are compatible with all Shopify plans, including the regular Shopify plan—Shopify Advanced is not required. However, to display real-time calculated shipping rates at checkout through the apps, Shopify’s "calculated rates" feature must be enabled. Without this feature, the apps can still be used but only for generating shipping labels and sending tracking updates post-order. Negotiated carrier rates are supported and displayed by the apps when the conditions above are met.

Can I use the company name alone for the Ship To fields (first, last, and company name) or hide the manufacturing/company name on the label?

The First Name, Last Name, and Company Name fields are all mandatory when creating shipping labels and cannot be left blank. If you prefer not to display certain fields on the label, you can: 1. Enter the same name in First Name, Last Name, and Company Name fields if you want uniformity. 2. If you do not want any value to appear in a field, type a single space (" ") in that field and save. – This will cause the system to pass a blank value, and the field will appear empty on the shipping label. This approach allows you to control which details are printed without leaving mandatory fields empty.

Can I use the PH Ship, Rate & Track app to fetch live FedEx shipping rates at Shopify checkout without generating shipping labels in Shopify?

Yes, you can use the PH Ship, Rate & Track app to display live FedEx rates at checkout without generating shipping labels within Shopify. The label generation feature in the app is optional and can simply be left unused if you prefer to handle label creation externally (e.g., via your Odoo system). There is no specific setting to completely disable label creation, but by not initiating label generation in Shopify, the app will only provide shipping method selection and payment at checkout as per your workflow requirements.

Can I use the PluginHive PH Ship Rate and Track for FedEx app with the Basic Shopify plan to generate shipping labels and manage FedEx shipments?

Yes, the PH Ship Rate and Track for FedEx app can be fully used with any Shopify plan, including the Basic plan. You can generate FedEx shipping labels for your orders directly within Shopify, request pickups, and share tracking details without leaving your Shopify dashboard. However, to display live FedEx-calculated shipping rates at checkout using this app, the "Carrier Calculated Shipping" feature is required, which is generally not available on the Basic plan. You can contact Shopify to upgrade your plan if you want to use live carrier rates. Otherwise, you can manually input shipping rates, and still use the app to generate labels and manage shipments effectively.

Can I use the same PluginHive app to enable UPS and USPS shipping services along with FedEx?

The PH Ship Rate and Track app you are using is designed exclusively for FedEx carriers and services. To process shipments with UPS, USPS, and FedEx accounts within one app, you need to install the PH Multi Carrier Shipping Label app. This multi-carrier app supports generating shipping rates, creating labels, and sending tracking updates for all three carriers — UPS, USPS, and FedEx. You can try it free for 14 days to evaluate its service and features.

Can I use UPS as a shipping courier with the current FedEx shipping app from PluginHive?

The current PluginHive FedEx shipping app supports only FedEx shipping services and does not integrate UPS. However, you can use UPS by switching to PluginHive’s Multi Carrier Shipping Label app, which supports multiple carriers including both FedEx and UPS. Key points: 1. The PH Multi Carrier Shipping Label app provides all essential shipping and label features similar to the current FedEx-only app. 2. It allows you to connect and manage shipping rates, print labels, and track shipments for FedEx, UPS, and other supported carriers within a single app. 3. For more details and to install, visit the product page: https://www.pluginhive.com/shopify-multi-carrier-shipping-label-app/ 4. Switching to this multi-carrier app can streamline your shipping operations if you need multiple courier options.

Can I use UPS instead of FedEx with the PH Ship Rate and Track app?

The PH Ship Rate and Track app is designed exclusively for FedEx carriers and services. To use both UPS and FedEx for shipments on your store, you should: 1. Install the PH Multi Carrier Shipping Label app, which supports multiple carriers including UPS and FedEx. 2. Utilize the 14-day free trial of the Multi Carrier app to evaluate its features. 3. This app provides the same core functionalities — displaying shipping rates at checkout, generating shipping labels, and sending tracking updates to customers — but supports multiple carriers in one solution. If you need help installing or configuring the Multi Carrier Shipping Label app, support is available to assist you.

Can multiple FedEx accounts be connected to a single Shopify store, and can the app automatically select the respective FedEx account based on the fulfillment location?

Currently, the PluginHive app does not support automatic selection of multiple FedEx accounts based on fulfillment locations within a single Shopify store. Although you can connect multiple FedEx accounts, the app requires manual selection of the FedEx account when generating shipping labels. The dropdown option lets you choose the FedEx account for each order, but automatic pre-selection per fulfillment location is not available. As a workaround, you can change the FedEx account manually during label generation depending on the fulfillment location for the order. This setup allows you to manage separate accounts per store or location, but with manual intervention at the label creation stage.

Can PH Ship Rate & Track generate labels for fulfilled orders?

No, the app cannot generate shipping labels for orders that are already marked as Fulfilled in Shopify. Labels can only be generated for orders with the status Unfulfilled. If you need to ship a fulfilled order, you may have to adjust the fulfillment status or create a new unfulfilled order for label generation.

Can PluginHive automatically unfulfill orders in Shopify when labels are auto-cancelled?

No, PluginHive does not automatically unfulfill orders in Shopify when shipping labels are auto-cancelled. If a label cancellation occurs: 1. You will need to manually adjust the fulfillment status within Shopify to keep order records accurate. 2. Communicate with customers as needed regarding shipment changes or delays. 3. Consider manual fulfillment after generating new shipping labels, either within the app or externally through your carrier.

Can PluginHive create shipping labels and manage FedEx pickups through the app?

Yes. The PluginHive app can generate FedEx shipping labels directly through the app once your FedEx accounts are connected. You can also manage label cancellations and schedule pickups through the app interface. During support calls, explanations are provided on how to generate, cancel, and handle pickups for FedEx shipments via PluginHive. This functionality works across all Shopify plans without additional Shopify features.

Can PluginHive manually cancel shipping labels for orders if the 24-hour cancellation window has passed?

No, manual cancellation by PluginHive is generally not possible once the 24-hour cancellation window has elapsed. However, PluginHive can assist in clearing the order status within the app to reflect cancellation or non-fulfillment. This process is demonstrated through an instructional video provided to users. If you need further assistance clearing such orders, watching the video and following the steps is recommended.

Can PluginHive shipping labels be generated without a name on the label?

No, due to FedEx shipping label requirements, at least a First Name and Last Name must be included in the ShipFrom address fields for label generation. The app requires these fields to be filled. However, with recent updates: – The PluginHive app allows merchants to switch to a new UI where you can hide/remove the person’s name from displaying on the printed label, by configuring the option under App Settings -> Shop Contact Details. – The name fields themselves cannot be completely emptied as FedEx mandates these details, but the printed label can be adjusted to omit showing the merchant’s personal name through the app’s latest UI feature.

Can PluginHive support help resize and upload the Letter Head and Signature images for me?

Yes. You can share the original image files with PluginHive support, and they can resize and upload the images in the app on your behalf. After they complete this, you should be able to generate shipping labels successfully. If you choose this option, provide clear original files and confirm once they have applied the changes.

Can PluginHive test the shipping label and document settings on my store from their end?

No, PluginHive does not perform testing on your store settings from their side. You need to process real international orders through your store using the app. After processing such orders, if you experience any difficulties with shipping labels or documents, you can contact support for assistance and troubleshooting.

Can PluginHive update the system to allow generating shipping labels for partially fulfilled orders or manually create labels through the app without an associated order?

Currently, the PluginHive app does not support generating shipping labels for partially fulfilled orders nor does it allow label creation without an associated Shopify order. You cannot fulfill a partially fulfilled order again or create standalone shipping labels within the app. This functionality is not available at this time.

Can the "Is Battery" or lithium battery option settings in the PluginHive app get enabled automatically or by system default?

No, the settings for the "Is Battery" option and lithium battery selection in the PluginHive app do not get enabled automatically or by system default. These settings can only be activated manually by a user within the product configuration. If such options appear on shipping labels, it is because they were previously enabled for the product by someone with access.

Can the app display FedEx prices only for orders weighing up to 200kg, and then display a fixed pallet shipping cost from a different provider for orders over 200kg?

The current app does not support conditional carrier selection or rate display based on weight thresholds. It cannot limit FedEx shipments to orders up to 200kg and switch to another carrier with a fixed pallet cost for heavier orders. To achieve such advanced shipping rules and carrier switching by weight, consider using the PluginHive Multi Carrier Shipping Label App, which allows creating rules to show specific carriers and fixed or variable rates based on order weight or other criteria.

Can the app hide carrier-calculated shipping rates from customers at checkout to offer a flat shipping rate instead?

Yes, the app allows you to disable the carrier-calculated shipping rates at checkout. This lets you use the app solely for generating FedEx shipping labels for your Shopify orders while offering a flat shipping rate to your customers during checkout.

Can the FedEx shipping rates be customized or displayed differently at checkout using the PluginHive app?

The PluginHive app requires specific information on how you want the rates displayed to consider customization. However, if your main purpose is not to display FedEx rates at checkout but rather to sell FedEx shipping labels to customers under your account (like a third-party reseller), the app does not support this business model. The app generates labels based on Shopify order details but does not allow clients to generate labels using the seller’s FedEx account or resell labels through the storefront interface.

Can the information on the FedEx shipping bill be customized depending on the destination country?

No, the information on FedEx shipping labels and shipping bills generated through PluginHive is uniform and cannot be modified based on the country you are shipping to. All FedEx labels are generated automatically using order details from Shopify and do not support country-specific customization within the app. The same settings apply to all shipments regardless of destination.

Can the insurance cost be paid by the store (shipper) rather than the customer using PluginHive?

Yes, when generating shipping labels within the PluginHive app, you have the option to enable insurance and specify that the insurance cost will be billed to you (the provider/shipper) instead of the customer. This configuration ensures that insurance fees are covered by the store and not charged to the buyer during the shipping process.

Can the PH Ship Rate & Track for FedEx app generate shipping labels for a single order fulfilled from multiple store locations, allowing each location to generate labels for the items they fulfill?

No, the PH Ship Rate & Track for FedEx app does not support generating shipping labels for a single order fulfilled from multiple locations. The app only allows fulfilling a single order from one location, and you can generate only one shipping label per order. If an order is split across multiple stores or locations, you will need to create separate orders or fulfill them individually through other means, as multi-location fulfillment and label generation per location is not supported within the app.

Can the PH Ship, Rate & Track for FedEx app use my existing FedEx account to pull special negotiated rates?

Yes, the app connects directly to your own FedEx account, so any special or negotiated rates you have with FedEx are pulled in real time. These rates are displayed at checkout and when creating shipping labels, ensuring you receive your correct, account-specific pricing seamlessly.

Can the PluginHive app hide shipping services for orders above a certain value and show free shipping instead?

The standard PluginHive FedEx app does not support hiding specific shipping services or showing free shipping only above a certain order value while suppressing other options. To achieve such customizations—like hiding shipping services entirely for orders over $300 and showing free shipping only then—you need to use the PH Multi Carrier Shipping Label (MCSL) app. The MCSL app provides enhanced control over which shipping options appear at various order values, including the ability to rename services and set conditional visibility based on cart totals.

Can the PluginHive FedEx app automatically select the shipping service for label generation based on the customer's shipping option chosen at checkout (e.g., FREE shipping defaults to FedEx Express Saver, and Overnight paid shipping defaults to FedEx Priority Overnight)?

This functionality is not supported in the current PluginHive FedEx app. The FedEx app does not automatically map shipping services based on the customer’s shipping choice at checkout, requiring manual changes to the preferred service setting. However, you can achieve this automated mapping by using the **PH Multi Carrier Shipping Label App**, which supports automation rules to map shipping services to specific customer shipping options. Steps to implement: 1. Install the **PH Multi Carrier Shipping Label App** from https://www.pluginhive.com/shopify-multi-carrier-shipping-label-app/ 2. Create automation rules to map customer shipping methods (e.g., FREE shipping, Overnight shipping) to corresponding FedEx services (e.g., FedEx Express Saver, FedEx Priority Overnight). 3. The app will then automatically select the correct FedEx service for label generation based on the shipping option selected at checkout. You can contact PluginHive support for assistance setting up these automation rules.

Can the PluginHive FedEx app be used only for rating (displaying shipping rates) without enabling shipping label creation or other services?

Yes, the PluginHive FedEx app supports using your FedEx account solely for retrieving shipping rates without requiring label creation or shipping service usage. During integration, your account credentials will allow the app to fetch accurate shipping rates at checkout. If you choose not to use the app for label generation, you can disable FedEx services in the app accordingly.

Can the PluginHive FedEx app work with Shopify order splitting apps to manage partial fulfillment?

Yes, the PluginHive FedEx app works with separate Shopify orders independently. If you split an original order into multiple child orders using third-party Shopify apps (such as SplitOrder or OrderSplit Pro), each child order will have a unique order ID. You can then generate shipping labels individually for each child order via the PluginHive app. However, the PluginHive app itself does not integrate with or support order splitting—order splitting must be handled entirely within Shopify or through other apps. Testing is recommended to ensure your splitting app meets your workflow expectations.

Can we see which user shipped an order or created the shipping label in the PluginHive app?

The PluginHive app does not provide information on which specific user created the shipping label or fulfilled the order. When an order is fulfilled through the PluginHive app, a tracking update email is automatically sent to the customer. However, to identify which user created the label or fulfilled the order, you need to check directly within Shopify’s order fulfillment records or audit logs, as Shopify tracks user actions related to order fulfillment. PluginHive recommends contacting Shopify support or reviewing your Shopify admin's order activity to find the responsible user.

Can we see which user shipped an order or created the shipping label in the PluginHive app?

The PluginHive app does not provide visibility into which specific user created the shipping label or fulfilled the order. When an order is fulfilled through the PluginHive app, Shopify records the fulfillment as being performed by the app itself, not by an individual user. To identify which user shipped an order or created the label, you need to review Shopify’s native order fulfillment records or audit logs directly within your Shopify admin, as Shopify tracks user actions only when fulfillment occurs within its platform, not via third-party apps like PluginHive. Therefore, PluginHive recommends checking with Shopify support or accessing Shopify’s built-in order activity logs to find the responsible user.

Can you explain the process of generating both single and bulk shipping labels in the PluginHive app?

Yes. The PluginHive app supports generating FedEx shipping labels for orders either one at a time or in batches: 1. Single Label Generation: – Open an individual order within the app dashboard. – Select the appropriate shipping service and confirm shipment details. – Generate and print the shipping label directly for that order. 2. Bulk Label Generation: – Navigate to the bulk label generation section in the app. – Select multiple orders you want to ship. – Choose the shipping service applicable to the batch. – Generate and print labels for all selected orders in one go. This feature streamlines fulfillment and saves time when processing multiple shipments.

Can your app enable me to generate FedEx shipping labels in my Shopify store without displaying FedEx shipping rates at checkout and without changing my existing shipping costs setup?

Yes, the PH Ship, Rate & Track for FedEx app allows you to connect your FedEx account and generate FedEx shipping labels directly within your Shopify store. Importantly, the app does not require displaying FedEx rates at checkout, so you can keep your existing fixed shipping costs intact for your customers. The app works on the backend to generate labels without affecting your current shipping options. To start, install the app in your Shopify store, connect your FedEx account, and you will have a 14-day trial period to test the setup.

Could changes in my store’s fulfillment location affect FedEx label generation in PluginHive?

Yes, PluginHive uses the fulfillment location information to generate shipping labels correctly. If the fulfillment location is set incorrectly or changed recently (e.g., to "Ayr Warehouse"), it may affect label generation. To troubleshoot this: 1. Confirm whether any changes were made recently to the fulfillment location settings in your store. 2. Ensure the correct fulfillment location is selected that matches your shipping setup. 3. If no changes were made but label generation fails, communicate the exact fulfillment location to the PluginHive support team for further diagnosis.

Could the presence of a FedEx service in the rate logs, such as "FedEx Priority," which is not exactly listed in the app settings (e.g., "FedEx Priority Overnight"), cause conflicts or errors?

Yes, discrepancies between service names in rate logs and those configured in the app settings can cause conflicts: 1. The app relies on exact service name mappings to display shipping options and process orders. 2. If your rates log shows "FedEx Priority" but your settings only include "FedEx Priority Overnight," the app may not match them, causing the shipping option to be hidden at checkout. 3. This mismatch can also lead to errors when creating shipping labels ("undefined service" errors). 4. To fix this, ensure that all FedEx service names returned by FedEx APIs are included and correctly mapped in your app’s service settings. 5. Contact PluginHive support if a new or region-specific service needs to be added to the app’s service list. Proper alignment of service names between FedEx’s API responses and your app’s configuration is essential for seamless checkout display and shipment processing.

Could the Shopify plan affect the ability to generate shipping labels with PluginHive, and how can this be confirmed?

The Shopify plan can potentially impact label generation functionality because certain shipping and fulfillment features may vary depending on the plan tier. To confirm if the Shopify plan is causing label generation issues with PluginHive: 1. Verify which Shopify plan your store is currently subscribed to by logging into your Shopify admin and navigating to **Settings** > **Plan**. 2. Check PluginHive’s documentation or support resources to see if there are any plan restrictions or limitations affecting label generation for your current Shopify plan. 3. Reach out to PluginHive support with your store details and issue description so they can investigate any plan-related limitations that might be causing the problem. 4. Additionally, ensure that your Shopify plan includes any required shipping carrier integrations or API access necessary for label generation. Confirming these details with PluginHive’s support team helps isolate whether the Shopify plan impacts your label generation ability.

Did the app charge my account for FedEx shipping totaling $2032.12, and how can I cancel this plugin service?

If you see FedEx charges on your account related to the PluginHive app, it means you have generated FedEx shipping labels using the app integrated with your Shopify store. These charges result from label creation and are not direct charges from the app subscription. To stop using the app and avoid future charges: 1. Uninstall the PluginHive app from your Shopify store. 2. Uninstalling the app will automatically cancel any active subscription tied to it. 3. After uninstallation, no further subscription charges will be billed. 4. Note that any FedEx label charges already incurred (such as $2032.12) are due to label creation and cannot be reversed via the app. If you require assistance with the app before uninstalling or want help understanding the charges, you can request a support session (like a Zoom call) for detailed guidance.

Do I need to have Carrier Calculated Rates enabled in Shopify to use PluginHive for shipping label generation?

You do not need to enable Carrier Calculated Rates (CCS) in Shopify to use PluginHive for generating shipping labels. The app works with all Shopify plans regardless of CCS status. However, if you want to display shipping rates from the app directly at the Shopify checkout, then you must have the Carrier Calculated Rates feature enabled on your store. For label generation only, enabling CCS is not required.

Do I need to reply to PluginHive’s email with my Company Name, FedEx Account Number, Meter Number, and Authentication Key to set up FedEx shipping in the PH Ship Rate & Track app?

Yes. To enable live FedEx shipping rates, label printing, and automatic order fulfillment through the PH Ship Rate & Track for FedEx app by PluginHive, you need to provide your Company Name, FedEx Account Number, Meter Number, and Authentication Key by replying to their email. PluginHive uses these credentials to configure your FedEx account in their system, as the app is FedEx certified and does not require you to go through the FedEx label evaluation process yourself. For detailed instructions on obtaining your FedEx production credentials, you can refer to the guide here: https://www.pluginhive.com/get-fedex-production-credentials-enable-shipping-labels. Once you provide these details, PluginHive will handle the integration setup on your behalf to help you display live FedEx shipping rates at checkout, print labels, and fulfill orders automatically.

Do I need to update shipping addresses directly in FedEx if the shipping address is incorrect on labels generated through PluginHive?

No, you do not need to update shipping addresses in FedEx. Shipping labels generated via PluginHive pull address data directly from your Shopify orders. To correct an incorrect shipping address: 1. Update the shipping address in the Shopify order itself. 2. Once corrected, generate a new shipping label using PluginHive. FedEx prints the label with the address information provided at the time of label creation, so keeping Shopify order data accurate is essential. Address changes in Shopify automatically reflect in label creation without adjusting FedEx account settings.

Does our current Shopify plan support the carrier-calculated shipping feature using the PH Ship Rate and Track app for FedEx?

The carrier-calculated shipping feature is required for displaying live calculated shipping rates from any Shopify app, including PH Ship Rate and Track. However, this feature is controlled and restricted by Shopify based on your Shopify plan. To enable carrier-calculated shipping rates for your store, you must contact Shopify Support directly to confirm if your plan includes this feature or to upgrade if necessary. Without this feature, you can still use the PH Ship Rate and Track app to generate shipping labels and send live tracking updates to customers, but carrier-calculated shipping rates will not be displayed at checkout.

Does PluginHive offer a marketplace integration app to sync eBay with Shopify?

Currently, PluginHive does not provide a marketplace integration app that connects your Shopify store with eBay or other marketplaces. The PluginHive app focuses on fetching order details directly from Shopify to facilitate shipping label generation and fulfillment processes. For marketplace integration solutions between Shopify and eBay, it is recommended to explore dedicated third-party apps or consult Shopify support for options best suited to your specific use case. PluginHive support is available to assist with shipping and fulfillment-related queries once orders are within Shopify.

Does PluginHive offer an app that supports FedEx, UPS, and USPS shipping services together?

Yes, PluginHive offers the PH Multi Carrier Shipping Label app, which supports over 33 carriers including FedEx, UPS, and USPS. This app allows you to: 1. Display calculated shipping rates from these carriers to your customers at checkout. 2. Generate shipping labels for all your orders across the supported carriers. 3. Send live tracking updates automatically to your customers. You can install this app and take advantage of a 14-day free trial. After installation, PluginHive staff can assist you with setup via call or support.

Does PluginHive offer an option to display the total landed cost in the Shopify shopping cart for FedEx shipments?

Yes, PluginHive’s Ship Rate & Track for FedEx app provides the capability to display the total landed cost directly on the Shopify cart page. The app not only shows the total landed cost but also displays accurate shipping rates at checkout, generates shipping labels, and sends live tracking updates to customers. To use this feature, install the app from Shopify’s app store and take advantage of the 14-day free trial. After installation, PluginHive’s support team can assist with app setup to automate your shipping process and ensure the total landed cost is displayed accurately. Feel free to contact PluginHive support for step-by-step guidance during the setup.

Does PluginHive provide live support to assist with app setup and shipment configuration?

Yes, PluginHive provides live support over scheduled Zoom calls to assist you with app setup, including shipment configurations and label generation. To utilize this: 1. Book a time slot via the PluginHive appointment booking link provided in their communication. 2. Attend the Zoom call at the scheduled time, where the support team will guide you through configuring your shipping needs step-by-step. 3. During the call, issues such as setting up shipping rules, customizing packages, and troubleshooting label generation are addressed directly. This personalized assistance helps ensure your setup matches your requirements and your shipping labels are generated correctly.

Does PluginHive Ship Rate and Track cover the entire insured amount of high-value shipments, and do I need to sign up for additional insurance separately?

PluginHive passes the declared product value of your shipment (e.g., $9,000) directly to the carrier (such as FedEx) when generating the shipping label, which reflects the insured amount. However, the insurance coverage is provided and managed by the carrier, not PluginHive itself. You do not need to sign up separately through PluginHive for insurance; any extra charges or coverage requirements depend on your carrier account and their policies. In case of any damage or loss, you will need to file claims directly with the carrier using the shipping label details. It is recommended to verify with your carrier (FedEx) about additional coverage costs or conditions for high-value shipments.

Does PluginHive support scheduling FedEx pickups and how can I request it?

Yes, PluginHive supports FedEx pickup requests. To request a pickup: 1. After generating a shipping label for a FedEx order in the app, use the pickup request feature available in the shipment or order details screen. 2. Provide necessary pickup information such as location, preferred pickup time, and contact details. 3. Submit the pickup request to FedEx via the app interface. 4. You can track or manage your pickups directly within PluginHive or FedEx portal as supported. Ensure that pickup scheduling is configured properly as per your account privileges with FedEx.

Does PluginHive’s app support shipping Class 9 Hazmat items such as UN3481 and UN3480 Lithium Ion Batteries with FedEx on Shopify?

Yes, PluginHive’s app supports shipping Class 9 Hazmat items like UN3481 and UN3480 Lithium Ion Batteries with FedEx for your Shopify orders. You can connect your FedEx account within the app to display FedEx-calculated shipping rates at your Shopify store checkout, generate and print the required Hazmat shipping labels, request pickups, and share tracking details with customers. This allows efficient handling of Hazmat shipments compliant with FedEx requirements.

Does PluginHive’s FedEx integration support UPS accounts?

Yes, PluginHive offers a Multi Carrier Shipping Label app that supports UPS account integration alongside FedEx and other carriers. You can: 1. Install the PluginHive Multi Carrier Shipping Label app from the Shopify App Store. 2. Connect your UPS account credentials within the app settings. 3. Generate shipping labels and manage shipments using your UPS account through the same app interface. If you need assistance, PluginHive’s support team can schedule a Zoom call to help set up and guide you through the integration process.

Does the app allow shipping domestically within the UK using FedEx services?

Yes, the app supports FedEx domestic shipping services within the UK. You can generate FedEx shipping labels for UK domestic orders directly through the app integrated with your Shopify admin.

Does the PluginHive app support shipping insurance for FedEx shipments, and how do I enable it?

Yes, the PluginHive app supports shipping insurance with FedEx. To use shipping insurance: 1. When generating shipping labels in the app, select the option to add insurance (the default insured amount is the order value). 2. To display rates that include insurance by default and generate labels with insurance automatically, enable the "Third Party Insurance Required" option under App > Settings > Additional Settings. 3. If a shipment is lost or damaged, you can file claims directly with FedEx using the insured value. This ensures that high-value shipments are protected during transit.

Does the PluginHive app work with Safari, and can I open shipping labels using Preview or do I need Adobe Acrobat?

Yes, the PluginHive app is fully compatible with the Safari browser. You can open, view, and print shipping labels using any standard PDF viewer, including Preview on macOS. There is no strict requirement to use Adobe Acrobat to access or print your labels. If you experience issues with labels not opening or downloading fully, ensure your Safari browser is up to date and try opening the PDF with Preview or another PDF viewer as a troubleshooting step. If problems persist, capturing a video recording of the issue will help support diagnose the problem more effectively.

Does the PluginHive FedEx app automatically generate shipping labels and book shipments with FedEx once connected to our FedEx account?

The PluginHive FedEx app allows you to generate shipping labels for multiple orders with a single click, streamlining the label creation process. However, it does not support complete automation for label generation or automatic pickup booking with FedEx. Users need to manually initiate these actions within the app.

Does the PluginHive FedEx app support USPS shipping or provide USPS rates?

The PluginHive Ship, Rate & Track for FedEx app supports shipping calculations exclusively for FedEx services and does not support USPS. However, PluginHive offers a separate app called the PH Multi Carrier Shipping Label App that supports USPS shipping. To use this app with USPS, you must have a direct USPS Business Account; integration with Shopify’s provided USPS account or USPS Click and Ship accounts is not supported by PluginHive apps. If you want to use USPS shipping with PluginHive, you need to set up your USPS Business Account credentials in the PH Multi Carrier Shipping Label App.

Does the PluginHive Ship Rate and Track app support carriers other than FedEx, such as UPS?

The current PluginHive Ship Rate and Track app supports only FedEx for shipping label generation. If you require support for UPS or multiple carriers, you should use PluginHive’s PH Multi Carrier Shipping Label app, which supports over 30 carriers including both UPS and FedEx.

Does the PluginHive Ship Rate and Track for FedEx app support shipping to and from Canada?

Yes, the PluginHive Ship Rate and Track for FedEx app supports shipping to and from all countries, including Canada. You can install the app and use the 15-day free trial to test its features. After installation, you can schedule a call for guided assistance to set up and automate your shipping processes, which include displaying calculated shipping rates, generating shipping labels, and sending live tracking updates to customers. If you need any help during the setup, the support team is available to assist you.

Does using the "Hold at Location" feature from the PluginHive app conflict with or affect my current shipping label management through ShipStation?

The "Hold at Location" feature in the PluginHive app operates independently of ShipStation. Using this feature will not interfere with your existing shipping workflows or settings in ShipStation. When a customer selects a Hold at Location (HAL) option during checkout, you need to generate the shipping label reflecting this selected HAL location. If you fulfill the order via the PluginHive app, it automatically selects the customer’s chosen HAL location, applies the relevant services, generates the shipping label, and completes the fulfillment, streamlining the process. The rates and shipments are managed directly through FedEx within the app, and no extra charges apply for label generation. This setup allows you to maintain your current shipping flow while incorporating HAL options without conflicts.

FedEx Ground shipping option has disappeared entirely at checkout, and FedEx 2Day is showing as free even on orders $150 and over. How can I fix this?

This happens because the current PluginHive app does not support conditional display of shipping options or automated free shipping adjustments based on order value. To address this: 1. Check that your Shopify store has "Carrier Calculated Rates" enabled. 2. Verify that no conflicting settings like Saturday Ship are enabled that prevent FedEx Ground from showing. 3. Remove any -100% or free shipping adjustments applied in PluginHive for FedEx 2Day to avoid it showing free unintentionally. 4. For correct conditional shipping rules (FedEx Ground free over $150, FedEx 2Day charged), consider switching to PluginHive’s “PH Multi Carrier Shipping Label” app, which supports rule-based shipping options. 5. Provide screenshots from your checkout page to PluginHive support if rates still do not show correctly, to help diagnose the problem.

Has the PluginHive app been updated to fix country code discrepancies for Guernsey shipping addresses?

Yes, the PluginHive app now automatically replaces the Shopify country code "GG" with the FedEx-required "GB" for Guernsey addresses. This update allows the app to correctly retrieve FedEx shipping rates and generate labels for orders destined to Guernsey. Users should test new Guernsey orders after the update to verify functionality.

Have you noticed increased bot traffic affecting merchants using your app, and could your app be responsible for such activity?

We have not observed any bot-related activity originating from our app, nor have we received similar reports from other merchants using it. Our app operates only during specific customer actions: when a customer attempts to place an order, it responds to Shopify’s rate requests to calculate shipping costs, and when shipping labels are generated, it interacts with the FedEx system using order details. Aside from these, the app does not perform any independent or background operations that could generate traffic. If you are experiencing heavy bot traffic, we recommend reviewing other recently installed apps that may interact with your storefront and continuing to work with Shopify Support, as they can provide more detailed insights into traffic sources. Please reach out if you need further assistance.

How are shipping charges handled and billed when using the PluginHive app with Shopify?

When you generate shipping labels using the PluginHive app, the shipping charges are billed directly by the carrier (e.g., FedEx) to your carrier account that you have linked within the app. These shipping costs do not appear on your Shopify billing because they are separate transactions between you and the carrier. Your Shopify billing will only reflect the subscription charges for using the PluginHive app itself. This means: 1. The carrier (FedEx) charges you directly for the actual shipment costs. 2. Shopify only bills you for the PluginHive app subscription fees. Therefore, it is normal that shipping charges do not show up on your Shopify order or billing statements.

How can a merchant generate multiple shipping labels using the PluginHive app?

PluginHive supports generating multiple shipping labels through the Single Label Generation process. This method allows you to edit the package details and generate multiple labels for FedEx shipments. You need to access the specific feature within the app, which lets you customize package information before printing multiple labels. A sample video demonstrating this process is available to help understand the steps involved.

How can I activate the PluginHive app for my store using my FedEx business account if I do not see the option to activate it as shown in the video instructions?

If you do not see the option to activate your FedEx business account within the PluginHive app as per the video instructions, please verify the following steps: 1. Ensure your FedEx business account is properly connected to the app. You can verify account connectivity by checking the app settings where your FedEx account number should be linked. 2. Confirm the app settings are correctly configured to generate shipping labels and fulfill orders. If these settings are properly set, the activation option may not appear separately because your account is already active and ready to use. 3. If you are still uncertain or facing issues, schedule a call via the appointment link provided by PluginHive support to review your setup together. During the call, the support team can ensure everything is correctly configured and functioning as expected. If you need further assistance, reaching out to PluginHive support directly will help resolve any configuration or activation concerns.

How can I add a condition to show FedEx shipping options only for carts with a total weight less than 250 lbs?

The PluginHive app does not support creating conditional rules based on order weight to control when FedEx shipping options appear at checkout. However, you can use the PH Multi Carrier Shipping Label app (https://apps.shopify.com/multi-carrier-shipping-label), which allows you to create automation rules based on various criteria including Shipping Zone, Order Weight, Order Price, and Order Quantity. By using this app, you can configure rules to hide FedEx options for orders with total weight 250 lbs or more.

How can I add a custom reference message or delivery instructions on the shipping label similar to the FedEx portal, where the order number or shipping price usually appears?

FedEx labels feature one built-in Reference Field that typically displays the order number. However, this reference field is not customizable via the PluginHive app and cannot be modified to add custom messages or delivery instructions. Custom reference messages cannot currently be added during label generation within PluginHive.

How can I add a customer’s FedEx account number to an existing Shopify order when generating a FedEx label via PluginHive?

For orders where you already have the customer’s FedEx account number and need to bill duties/taxes to that number: 1. In Shopify Orders, open the specific order. 2. Click **More Actions**. 3. Select **Generate Label** using the PluginHive app. 4. Under the **Duties Payment Type** dropdown, select **Third Party FedEx Account**. 5. Enter the customer's FedEx account number in the provided field. 6. Proceed to generate the label. This method applies for order level adjustments but does not handle collecting the account number during checkout.

How can I add a delivery note to a new FedEx shipping label generated through PluginHive?

Currently, PluginHive FedEx labels do not support displaying a delivery note on the label. The only reference information you can include on FedEx labels is the order number. Therefore, it is not possible to add a delivery note directly onto the shipping label. If you need to share delivery notes with the carrier or recipient, consider including them in the order documentation or communication outside of the label itself.

How can I add a sentence about allergens to all of my shipping labels using the PluginHive app?

It is not possible to include custom text, such as a sentence about allergens, on the shipping labels generated by the PluginHive app. For FedEx labels, only the order number can be displayed as the reference number, and no additional notes or custom delivery information can be printed on the label itself. This limitation applies especially for domestic FedEx shipments.

How can I add and enable FedEx SmartPost (now FedEx Ground Economy) as a carrier option in PluginHive to keep shipping costs affordable?

To add and enable FedEx Ground Economy (formerly FedEx SmartPost) in PluginHive, follow these steps: 1. Go to the PluginHive app and navigate to **App Settings**. 2. Select **Account Settings** within the app. 3. Find and expand the FedEx services section. 4. Enable the **FedEx Ground Economy** option by checking or toggling it on. 5. Enter the appropriate **Hub ID** assigned to your FedEx account for this service. 6. Click **Save** to apply the changes. 7. After enabling, the FedEx Ground Economy service will be available on your site’s checkout page as a shipping option. 8. You can also generate shipping labels for this service directly through the app. This setup allows you to offer FedEx’s cost-effective Ground Economy option for cross-country shipping or smaller quantities.

How can I add and use my Royal Mail account with the PluginHive shipping app?

To add and use your Royal Mail account with PluginHive, you have two main options: 1. **Direct API Integration with Royal Mail:** – This requires your business to process up to 25,000 shipments per year to be eligible for API integration. – You must subscribe to Royal Mail’s API plan via their Developer portal to obtain your Client ID and Client Secret. – After securing these credentials, you can connect your Royal Mail account directly through the PH Multi Carrier Shipping Label App. 2. **Integration through EasyPost:** – This option does not require meeting the 25,000 shipments per year threshold. – You can create a free EasyPost account (https://www.easypost.com/royal-mail-guide). – Use EasyPost’s system to integrate your Royal Mail account, then connect EasyPost with the PluginHive app to fetch rates and generate shipping labels. – All setup steps and API handling are managed by EasyPost, simplifying the process for smaller shipment volumes. Choose the method that best fits your shipment volume and preferences. If you need assistance with setup or have further questions, you can contact PluginHive support.

How can I add my BlueDart account to use it for generating shipping labels and fulfilling orders with PluginHive?

To add your BlueDart account and use it for generating labels and fulfilling orders, follow these steps: 1. Install the PH Multi Carrier Shipping Label App from the PluginHive marketplace or app store. 2. After installation, navigate to the app settings and add your BlueDart account credentials in the designated section. 3. Once your account is successfully linked, you can start generating shipping labels and managing your BlueDart shipments directly through the app. 4. If you need assistance during setup or configuration, reach out to PluginHive support to schedule a Zoom call for step-by-step guidance.

How can I add my tax identification number to show it on the invoice generated by PluginHive?

To display your tax identification number on invoices generated through PluginHive: 1. Navigate to the PluginHive app Settings. 2. Select Account Settings. 3. Under the "Tax Identification Number" field, enter your tax ID or tax registration number. 4. Save the changes. These updates will be reflected on all new shipping labels and documents generated after saving.

How can I add PluginHive FedEx label generation to benefit my shipping process beyond rate display?

Currently, if you only view rates on your store checkout via PluginHive, you can enhance your shipping operations by generating FedEx shipping labels through the app as well. To do this: – Enable label generation within the PluginHive app settings by linking your FedEx account. – Use the app’s interface to create and manage FedEx shipping labels directly from your store dashboard. – This eliminates the need to handle labels separately on FedEx.com. You can schedule a demonstration call with PluginHive support to walk through the label generation setup and usage process.

How can I add the MID code to my account when using an older version of the PluginHive app where the MID code setting is not visible in Store Contact Details?

In the older version of the PluginHive app, the MID code can be added through the Locations settings: 1. Navigate to **App Settings → Locations**. 2. Select the relevant location from which your shipping labels are created. 3. Enter the MID code in the field provided within the location settings. 4. Save your changes. Additionally, it is recommended to switch to the new app version for a more streamlined shipping workflow. To switch to the new UI, enable the New UX option within the app settings.

How can I allow FedEx to contact my customers if they are not home at delivery, and can I share the customer's email or phone number with FedEx?

To enable FedEx to contact your customers for delivery attempts, do the following: 1. Make the phone number field mandatory at checkout in Shopify to ensure customers provide contact numbers. – You can set this in Shopify checkout settings. 2. The phone number collected will automatically be printed on the shipping label in the Ship To Address section. 3. FedEx uses the phone number on the label to contact customers if delivery issues occur. Currently, the customer's email is not sent to FedEx via this integration, but having a valid phone number on the label gives FedEx the primary contact method.

How can I apply different FedEx contracts (FICP for intra-Asia and FIP for outside Asia) so that the shipping label always uses the cheapest eligible service based on destination?

PluginHive automatically calculates shipping rates based on the contracted rates associated with your FedEx account. When you use the "Select Cheapest" option with automatic label generation, the app picks the least expensive FedEx service for the shipment origin and destination based on your account pricing. Since you have separate contracts for intra-Asia (FICP) and non-Asia (FIP), the app will obtain and apply the rates accordingly if your FedEx account is set up with both contracts properly linked. To ensure this works smoothly: 1. Verify with FedEx that both contracts (FICP and FIP) are active and associated with your FedEx account credentials used in PluginHive. 2. Use the "Select Cheapest" option for automatic selection during label generation. The app will compare available service rates and pick the cheapest one for the shipment’s destination region. 3. If you want to exclude specific services within these contracts (for example, avoid FedEx International Economy), you will need to use the manual label generation process to pick the service explicitly, as the app currently cannot exclude specific services when auto-selecting the cheapest option. This approach allows you to leverage your contractual rates effectively across different geographic regions while maintaining control over service selection when necessary.

How can I cancel a FedEx shipping label generated through PluginHive after 24 hours?

FedEx labels generated through the PluginHive app can only be canceled within 24 hours from the time of label creation. If the label was generated more than 24 hours ago, canceling it through the app is not possible. In such cases, you can: 1. Generate a new shipping label directly on FedEx’s official website (http://fedex.com). 2. Manually fulfill the order in Shopify using the newly generated shipping label. This approach allows you to bypass the app’s cancellation restriction while still completing the order fulfillment process efficiently.

How can I cancel a fulfillment in Shopify to unfulfill an order for re-generating a shipping label?

To cancel fulfillment in Shopify and unfulfill an order, follow these steps: 1. Log in to your Shopify admin panel. 2. Go to the Orders section and select the specific order you want to modify. 3. Click on the “More Actions” dropdown menu located near the order details. 4. Choose “Cancel Fulfillment” from the dropdown options. This will revert the order’s status from fulfilled to unfulfilled. 5. After cancellation, you will be able to generate a new shipping label through the PluginHive app. Note: Shopify may impose time restrictions on how long after fulfillment you can cancel it. If the “Cancel Fulfillment” option is unavailable or grayed out, verify your Shopify settings or contact Shopify support directly for further assistance.

How can I cancel a shipping label and generate a new one using PluginHive?

To cancel an existing shipping label and generate a new one, follow these steps: 1. Locate the order for which you want to cancel the label in your PluginHive dashboard. 2. Use the "Cancel Label" option associated with the order; this will void the existing shipping label and any related shipment process. 3. Once canceled, proceed to generate a new shipping label by either: – Using the "Generate Label" option to edit package details before creation, or – Using the "Auto-generate label" option to quickly generate labels for selected orders without edits. 4. Confirm and print the newly created shipping label to proceed with order shipment. Canceling and re-generating labels ensures shipment accuracy if there was an error or change in the order.

How can I cancel a shipping label and generate a new one using the PluginHive app?

To cancel a shipping label and generate a new one using the PluginHive app, follow these steps: 1. Cancel the label directly from the PluginHive app interface. This action will automatically unfulfill the associated Shopify Order within your store. 2. Once the label is cancelled, the Shopify Order status will change to unfulfilled, allowing you to generate a new shipping label from within the app for the same order. 3. Generate and purchase the new label as needed through the app to ensure the order remains properly synced. **Important:** Avoid manually unfulfilling the Shopify Order outside the PluginHive app to retain the ability to cancel and regenerate labels via the app. Manual changes to Shopify Order fulfillment status may disable label cancellation through PluginHive and require you to handle new label generation and order fulfillment outside the app.

How can I cancel a shipping label from the PluginHive app for an order if the app does not allow manual cancellation and the order is already fulfilled?

It is not possible to cancel a shipping label from the PluginHive app if the label was generated more than 24 hours ago, as FedEx does not allow label cancellations after this period. In this situation: 1. You must cancel the label directly through FedEx by contacting their support or using FedEx’s own cancellation process. 2. Since the order is marked as "Fulfilled" in Shopify, the PluginHive app will show a "Tracking Added" status by default. To remove the tracking update, you should reach out to Shopify support or adjust the order status in Shopify (for example, unfulfill the order) to clear the tracking tag. 3. If the label was generated recently (within 24 hours), cancellation from the app or FedEx may be possible, but beyond that, only FedEx support can assist further.

How can I cancel a shipping label generated through the PluginHive app?

You can cancel a shipping label generated via the PluginHive app only if the label was created within the last 24 hours and if the Shopify Order fulfillment status has not been manually changed. To cancel the label: 1. Open the PluginHive app in your Shopify admin. 2. Locate the order for which the label was generated. 3. Click on the arrow beside the "label generated" status. 4. Select the option to cancel the label. This process will void the label and allow you to generate a new one if needed.

How can I cancel a shipping label if I have already manually unfulfilled the Shopify order instead of canceling the label through the PluginHive app?

If you manually unfulfilled the Shopify order from the Shopify Orders page instead of canceling the label through the PluginHive app, the label cannot be canceled from the app afterward. To handle this situation correctly, follow these steps: 1. Always cancel the shipping label directly from the PluginHive app first. Doing this will automatically unfulfill the corresponding Shopify order to maintain synchronization. 2. Since the label for your current order was not canceled from the app, you cannot cancel it now via the app. 3. For this particular order, you need to create and purchase a new shipping label manually on the carrier’s official website (e.g., fedex.com). 4. Then, manually fulfill the order in Shopify by applying the newly purchased label. 5. For future orders, ensure labels are canceled through the PluginHive app to keep your Shopify order status consistent and prevent cancellation issues. If you need further assistance with this process, feel free to ask.

How can I cancel a shipping label to recreate it, and are there any time restrictions for cancellation?

You can cancel a shipping label within 48 hours of its generation. After 48 hours, the system does not allow cancellation of the label, and it is not possible to reprocess the order by canceling the label. To cancel a label within this period, access your store's shipping or order management dashboard where PluginHive is integrated, locate the order, and use the label cancellation option. If you encounter errors attempting this, ensure the label is within the cancellation window and that you have the correct permissions. For cancellations beyond 48 hours, you will need to explore alternative fulfillment or order management steps, as label cancellation will no longer be available.

How can I cancel and regenerate a shipping label if the 'Cancel Label' button is not available?

1. For future orders, once the order status is 'Fulfilled,' you can cancel the label within the PluginHive app. Canceling the label in the app will automatically cancel the fulfillment in Shopify and allow you to generate a new label. 2. If the label cannot be canceled in the app for a particular order (e.g., not fulfilled yet), you will need to cancel or regenerate the label directly via the carrier’s website, such as FedEx.com for FedEx labels.

How can I cancel and regenerate a shipping label with the correct shipping service in PluginHive?

To cancel and regenerate a shipping label with the correct shipping service, follow these steps: 1. Navigate to the PluginHive app, then go to the Shipping section. 2. Locate the specific order and click the dropdown under Label Status. 3. Select “Cancel Label” to void the incorrect label. 4. Next, open your Shopify admin and go to Orders. 5. Open the relevant order and click on “More Actions” -> “Generate Shipping Label.” 6. Proceed to create a package if needed. 7. Click “Get Shipping Rates” to view available shipping services through the app. 8. Select the desired shipping service (e.g., FedEx Priority Overnight). 9. Generate the new label using this selected service. This process ensures the label matches the customer’s originally selected shipping preference.

How can I change the 'Ship After These (0 to 7) Many Days' setting in the app?

To change the 'Ship After These (0-7) Many Days' setting, follow these steps: 1. Navigate to the app’s main menu and go to **Settings**. 2. Under **Documents/Label Settings**, click on **More Settings**. 3. Here, you will find the option to update the buffer days—set the desired number between 0 and 7. 4. Alternatively, you can adjust this setting while generating a shipping label manually on the **Manual Label Generation** page by selecting the **Generate Label** option. This allows you to control the number of days after which the order should be shipped.

How can I change the name that appears on the shipping labels from my personal name to the company name in the PluginHive app?

To update the Person Name shown on the shipping labels, follow these steps: 1. Navigate to the PluginHive app’s **App Settings**. 2. If you are using the new UI, go to **Shop Contact Details** within the settings. Update the **Name** field with the desired company name and save the changes. 3. If you do not see **Shop Contact Details**, your app may be using an older UI. In this case, go to **App Settings -> Locations**, then click on the relevant location name. Update the name details there and save. 4. These changes will apply to all newly generated shipment labels from the time of update onward.

How can I change the origin address information in the PluginHive FedEx app so that my personal name does not appear on shipping labels, but only the company name?

To change the origin address to display only your company name: 1. Go to the app: Settings -> Shop Contact Details. 2. Remove your personal first and last names from the respective fields. 3. Enter your company name in the appropriate fields if available. Note: These changes will apply only to new labels generated after the update. Previously generated labels will retain the old information.

How can I change the origin sender details such as the First Name, Last Name, and Company Name used on shipping labels and other documents?

To change the origin sender details, follow these steps: 1. Open the PluginHive app and go to **App Settings**. 2. Navigate to **Shop Contact Details** within the settings. 3. Update the **First Name**, **Last Name**, and **Company Name** fields as needed. 4. Save the changes. These updated details will then be reflected on your shipping labels and related documents.

How can I change the phone number on the invoice or shipping label generated by PluginHive?

To update the phone number that appears on invoices or shipping labels, you need to change the "Shipping From Address" phone number in your Shopify store settings, as this information is pulled directly from there. Follow these steps: 1. Log in to your Shopify admin panel. 2. Navigate to **Settings** > **Locations**. 3. Click on the specific shop location or "From address" that you use for shipping. 4. Update the phone number field with the desired phone number. 5. Save your changes. Once updated, the new phone number will reflect on your invoices and shipping labels generated by PluginHive. If you encounter any issues, contact support for further assistance.

How can I change the primary FedEx account to a secondary account in the PluginHive app in order to generate labels?

To change the primary FedEx account in the PluginHive app, you need to have PluginHive support manually clear the existing primary account. Once cleared, you can add your secondary account as the new primary account and start generating labels with it. The process is as follows: 1. Contact PluginHive support with your store URL and registered email to request removal of the current primary FedEx account. 2. After support confirms the account is cleared, go to the PluginHive app on your store and add your secondary FedEx account as the new primary account. 3. Once added, you can immediately begin generating shipping labels using the new account. If you encounter any issues during this process or need further assistance, contact PluginHive support.

How can I change the sender name for my shipping labels in PluginHive?

To change the sender name, follow these steps: 1. Log in to your PluginHive app. 2. Navigate to **App > Settings > Store Contact Details**. 3. Update the sender name or the contact person's name as needed. 4. Save the changes. Please note that the updated sender name will appear only on newly generated labels, so you need to create new shipping labels after making this change to see the updated sender information.

How can I change the ship date to the following day when creating shipping labels in PluginHive?

To change the ship date to the following day when generating shipping labels in PluginHive, follow these steps: 1. Access the label creation section in your PluginHive dashboard. 2. Locate the ship date field in the label generation form. 3. Manually update the ship date to the desired next day by selecting the appropriate date from the calendar or entering it directly. 4. Confirm or save the changes before generating the label. If you need additional visual guidance, please refer to the instructional video provided in the support resources. This will demonstrate the process in detail. For any further help, feel free to contact support.

How can I change the shipper’s phone number for shipping labels in PluginHive since it cannot be updated in 'Settings > Shop Contact Details'?

To update the shipper’s phone number used on shipping labels, navigate to your Shopify Admin panel and go to **Settings > Locations**. Select the relevant location for your shop and update the phone number there. Once saved, the new phone number will be applied to all newly generated shipping labels associated with that location. Existing labels will not be affected. This ensures that your shipper contact number on the labels remains accurate and up to date.

How can I change the shipping address details on the federal invoice shipping label website?

To change the Shipping Address details such as Address Line, City, State, and Postal Code, follow these steps: 1. Go to your Shopify Admin and navigate to **Settings**. 2. Click on **Locations**. 3. Edit the desired location’s address details here. If you need to update details like First Name, Last Name, or Company Name that appear on the shipping label: 1. Open the PluginHive App. 2. Go to **App Settings** -> **Locations**. 3. Click on the **Default Location** entry. 4. Update the First Name, Last Name, and Company Name as needed. 5. Save the changes. The updated information will be reflected on any new shipping labels generated after making these changes.

How can I change the telephone number that appears on my shipping labels in Shopify when the number in Shopify and FedEx accounts have already been updated but the old number still shows on the label?

To update the telephone number on your shipping labels, you need to ensure your Shopify store’s Default Location has the correct contact number set. Even if you have updated the number in your Shopify account and FedEx, the shipping label uses the phone number from the Default Location settings in Shopify. Follow these steps: 1. Log into your Shopify admin panel. 2. Go to **Settings** > **Locations**. 3. Select your **Default Location** from the list. 4. Edit the contact information and add or update the phone number field with the correct number you want on your shipping labels. 5. Save the changes. 6. Generate a new shipping label through the PluginHive app. The updated phone number will now appear on the label. If the phone number still does not update, double-check that the Default Location is correctly set as the primary shipping location and that no other location or app setting overrides this information.

How can I configure ETD (Estimated Time of Delivery) images in the PluginHive app?

To configure ETD images for shipments: 1. Enable the ETD feature in your PluginHive app settings. 2. Upload or update the images that will be used to represent ETD on your shipping documents. 3. Save the settings and generate a shipping label to confirm that the ETD images appear correctly on the shipping documents. This helps ensure your customers receive accurate delivery time estimates and properly formatted documents.

How can I configure PluginHive to display only the cheapest FedEx shipping option alongside USPS at checkout?

To show only the cheapest FedEx shipping option at checkout (so customers see just one FedEx rate plus one USPS rate), please note the following: 1. PluginHive is designed to display the cheapest available shipping service to customers by default, based on their address and package details. 2. The app automatically selects the lowest-cost service from FedEx for each order, ensuring customers see the best rate. 3. However, the current system cannot limit the available FedEx services shown in the PluginHive dashboard or label generation process. While checkout shows the cheapest option to customers, you will still see all eligible FedEx services internally when generating shipping labels. 4. If multiple FedEx services appear at checkout instead of one, verify that your packaging settings and FedEx account configurations accurately reflect your shipping preferences, and that non-express boxes are properly added or express boxes disabled as needed. This approach helps streamline customer shipping choices while maintaining full access to different FedEx services for order fulfillment.

How can I configure the app to only receive orders from a selected region, for example, only non-European orders?

The PluginHive app does not support filtering orders by region within the app itself. It processes all orders imported from Shopify without any in-app filtering options by shipping country or region. To work only with orders from a specific region (e.g., non-European orders), you need to filter those orders directly in Shopify based on their shipping destination. Then you can process or print labels for the filtered orders through the app’s integration with Shopify.

How can I confirm if the PluginHive app is communicating properly with Shopify regarding order fulfillment?

To confirm proper communication: 1. Generate shipping labels using PluginHive and check if the corresponding Shopify orders are automatically marked as fulfilled within a reasonable timeframe. 2. If automatic fulfillment is delayed, verify if recent high-volume periods might be causing processing delays. 3. Ensure that you have not manually fulfilled any Shopify orders tied to labels generated by the app. 4. Review the order status in Shopify and the label status in PluginHive to identify any mismatches. 5. If delays or order fulfillment failures persist despite following correct procedures, contact PluginHive support with detailed order information to diagnose integration issues.

How can I confirm that my FedEx account has been successfully added to the app?

Once your FedEx account is added to the app, you should receive confirmation indicating that your account is integrated and ready to process shipments. You can also verify by checking your app dashboard where orders routed via FedEx will be listed and you will be able to generate FedEx shipping labels for those orders. If you see orders being processed or shipments created, that confirms the FedEx account integration is successful. If you require assistance, you can contact support for a verification check.

How can I confirm whether an address is residential or commercial for shipping label purposes?

Typically, addresses that include terms like "Apt" or "Apartment" indicate residential locations, as they are part of apartment complexes or residential buildings. You can use this as a guideline to classify the address, but the final classification is based on FedEx’s own address database.

How can I create a shipping label for an order that is partially ready to ship when the other half of the order is on pre-order and the system will not allow label creation for the full order?

When an order contains both regular items and pre-ordered items, the PluginHive system prevents creating a shipping label for the entire order if part of it is still on pre-order. To ship only the available items and create a label for that portion, you should follow these steps: 1. Do not attempt to split the order into two separate Shopify orders, especially if you lack payment information required to create new orders. 2. Instead, process a partial fulfillment in Shopify for the items that are ready to ship. Shopify allows partial fulfillment of orders by fulfilling only the inventory available at the moment. 3. Once you mark the partial fulfillment in Shopify, update the order status accordingly (e.g., the fulfilled items will be marked as fulfilled, while pre-order items remain unfulfilled). 4. Refresh PluginHive or the shipping label generation system after the partial fulfillment update, which should now allow you to generate a shipping label for the fulfilled portion of the order. 5. The pre-ordered items remain pending and will require label generation once they become available for shipment. If partial fulfillment or label generation still does not work as expected after this procedure, verify that the inventory quantities in Shopify reflect the available stock accurately, and ensure that the order status is not set to “On Hold” or another status that blocks label generation. Changing the status to “Unfulfilled” for the remaining items while the fulfilled portion is marked accordingly usually resolves label creation issues tied to pre-orders.

How can I create a shipping label manually for an order when the customer pays directly to the bank and it is not placed through the online store?

To create a label manually for such an order: 1. Manually create the order inside Shopify as a standard order (unfulfilled). 2. Once the order is created in Shopify, go to the app and generate a shipping label for this order as you would for any other. The app supports label generation for all unfulfilled orders available in Shopify, regardless of how the payment was received.

How can I create shipping labels for items that are stocked at two different locations within the PluginHive app?

The PluginHive Ship, Rate & Track app does not currently support multi-fulfillment of a single order from multiple locations. This means that if items in the same order are stocked at two different locations, generating labels that reflect shipment from both locations simultaneously is not supported. You will need to create separate orders or shipments for each location to generate individual labels accordingly.

How can I create shipping labels using the PH Ship, Rate, and Track app?

To create shipping labels using the PH Ship, Rate, and Track app, follow these steps: 1. Log in to your Shopify store admin and open the PH Ship, Rate, and Track app dashboard. 2. Navigate to the “Shipments” or “Orders” section where you will see the list of orders ready to ship. 3. Select the order(s) for which you want to generate shipping labels. 4. Confirm the shipment details such as package weight, dimensions, and shipping service (FedEx options). 5. Click on “Create Label” or “Generate Shipping Label” to produce a FedEx-compliant shipping label. 6. Download and print the shipping label to affix it on the package. 7. Optionally, request a FedEx pickup through the app if you prefer the carrier to collect the package.

How can I disable all FedEx services except Connect Plus in the PluginHive app?

If you are using the PluginHive app only for generating shipping labels and not for displaying rates at checkout, there is no need to disable other FedEx services. The app will show all available services when generating labels, including Connect Plus, allowing you to choose your preferred one manually. By default, the app automatically selects the cheapest service, which typically is Connect Plus for international shipments. Therefore, no configuration change is required to restrict services exclusively to Connect Plus in this scenario.

How can I display my carrier rates at checkout using the PluginHive app?

To display your carrier rates at checkout, the Shopify store must have the carrier-calculated shipping feature enabled. This feature allows real-time shipping rates from carriers to be shown to customers during checkout. Since this is a Shopify platform restriction (not related to the PluginHive app), you need to: 1. Contact Shopify support and request that the carrier-calculated shipping feature be enabled for your store. 2. Once enabled, the PluginHive app can display your account-specific carrier rates to customers at checkout. 3. Without this feature enabled, the app cannot display live carrier rates but can still be used to generate shipping labels and send live tracking updates to customers. If you need assistance with this process or configuring other app features, feel free to reach out to PluginHive support.

How can I display signature options alongside different shipping methods (like overnight and 2-day) so that customers can choose if they want a signature required or not?

The PluginHive app does not currently provide the functionality to create separate shipping methods that allow customers to select the same shipping service with or without signature requirements (e.g., Overnight with signature and Overnight without signature). The signature requirement setting is applied globally to all shipments once enabled, and you cannot split this option per shipping method or offer it as a selectable choice by customers at checkout. If signature confirmation is essential for your deliveries, you will need to enable it globally or handle signature preferences after the order is placed when generating shipping labels.

How can I edit the sender's name and phone number on shipping labels?

To edit the sender's name on your shipping labels, follow these steps: 1. In the PluginHive app, navigate to **Settings**. 2. Select **Shop Contact Details**. 3. Update the sender's name as needed and save the changes. To update the sender’s phone number, complete the following: 1. Log in to your Shopify admin panel. 2. Go to **Settings** > **Locations**. 3. Choose the location you want to edit and click **Edit Location**. 4. Update the contact phone number and save the changes. After making these updates, generate a new shipping label to ensure the changes are correctly reflected.

How can I enable automatic scheduling of FedEx pickups using the 'Pickup' feature in the PH Ship Rate & Track app after purchasing a shipping label on Shopify?

To schedule a FedEx pickup after purchasing a shipping label on Shopify using the PH Ship Rate & Track app, you must manually request the pickup for each order. Setting a Pickup range in the 'Pickup Settings' does not automatically notify FedEx or schedule the pickup. Follow these steps to request a pickup: 1. Open the PluginHive app and navigate to the 'Shipping' section. 2. Select the orders for which you want to schedule a pickup. 3. Click on 'More Actions' from the options menu. 4. Choose 'Request Pickup' to notify FedEx and schedule the pickup for those orders. This manual step is currently required to successfully schedule pickups after label generation.

How can I enable customized email notifications for my customers regarding their order status, such as out-for-delivery or delivered updates, instead of shipping carrier emails like FedEx?

The PluginHive app generates shipping labels and fulfills orders, which triggers Shopify's default order confirmation email containing tracking details. However, the app does not send customized status update emails (such as "out for delivery" or "delivered") to customers. To enable such customized live tracking notifications, you will need to explore Shopify’s native email notification settings or contact Shopify support for options to create or integrate custom email workflows outside of the PluginHive app. The PluginHive app itself does not provide separate email notifications beyond the initial order confirmation with tracking info.

How can I enable FedEx Certain Date delivery to ensure a specific day for shipment delivery using PluginHive?

PluginHive does not have a direct “Date Certain Delivery” feature like the FedEx website. However, you can use the “Ship After These Many Days (0–7 days)” option available during label generation to schedule the shipment for a future shipping date. Here’s how to use it: 1. When creating the shipping label, locate the “Ship After These Many Days” field. 2. Enter a number from 0 to 7 to delay the shipment date accordingly. For example, if today is July 16th and you enter 5 days, the shipment date will be set to July 21st. 3. After setting this, select the FedEx service you want (e.g., FedEx 2Day, Ground, Home Delivery). 4. Generate the label with the scheduled shipment date. 5. The expected delivery date will then be calculated based on the shipment date plus the transit time of the selected FedEx service. This method works with all FedEx services, including Ground and Home Delivery, and helps ensure shipments do not ship before the scheduled day. It’s recommended to test by processing a few orders with Ground or Home Delivery to verify timing.

How can I enable FedEx Ground Economy shipping service in the PluginHive Ship Rate & Track app?

To enable FedEx Ground Economy service rates, follow these steps: 1. Connect your FedEx SmartPost account, as FedEx Ground Economy is accessed through SmartPost. 2. In the app, navigate to **Settings** > **Account Settings** > **FedEx Ground Economy**. 3. Select the appropriate HUB ID and other configuration options (by default, the suggested selections are typically correct). 4. Ensure that your default product weight is set to at least 1 pound since FedEx Ground Economy requires a minimum package weight of 1 pound. 5. After updating these settings, place a test order and try generating a shipping label. 6. Verify that FedEx Ground Economy appears as a shipping option during order processing. If you encounter any issues or need further assistance, you can reach out to PluginHive support for help.

How can I ensure that a notification email is sent to customers when their order is shipped?

To enable notification emails to customers upon order shipment, follow these steps: 1. Navigate to the PluginHive app’s **Settings**. 2. Go to the **Notifications** section within the settings. 3. Locate and enable the option labeled **"Notify Customer On Order Fulfillment"**. 4. Save your settings to apply the changes. 5. To verify, generate a shipping label for a new order and confirm that the shipment notification email is sent to the customer as expected.

How can I ensure that duties are billed to the recipient instead of the sender in the PluginHive app and Shopify settings?

To bill the recipient for duties and taxes, follow these steps: 1. In the PluginHive app, go to **Settings > Account Settings**. 2. Locate the **Duties Payment Type** option. Set it to **Recipient** if you want the customer to pay duties upon delivery. 3. Verify that your Shopify store has the correct tax settings enabled for international duties and taxes collection. Confirm that your Shopify settings align with your duties payment preferences in PluginHive. 4. When both app and Shopify settings reflect customer payment, the duties will be billed to the recipient during shipping label generation. If your shipment is still being billed incorrectly, ensure both platforms are synchronized and settings are saved before processing orders.

How can I ensure the customer's CPF/CNPJ number is included on shipping labels for orders to Brazil when using PluginHive?

To include the customer's CPF/CNPJ number on shipping labels for shipments to Brazil using PluginHive, follow these steps: 1. **Verify that the CPF/CNPJ is added in the Shopify order details:** Confirm that the CPF or CNPJ number is provided in the customer's order data within Shopify since this is the source PluginHive uses. 2. **Check if the CPF/CNPJ data is being passed to the shipping label XML:** Sometimes, even if the CPF/CNPJ is present in Shopify, it might not appear in the shipping label XML generated for customs. PluginHive needs this information in the label XML to comply with Brazilian customs requirements. 3. **Provide a sample unfulfilled order with CPF/CNPJ populated:** Since already fulfilled orders cannot be regenerated or reprocessed, supply PluginHive support with a sample order that has the CPF/CNPJ in Shopify and is unfulfilled. This enables them to generate and review the shipping label XML including CPF/CNPJ. 4. **Coordinate with PluginHive support if the CPF/CNPJ is missing in the label XML:** PluginHive may need to investigate internally or escalate to their technical (L3) team to ensure the CPF/CNPJ field is mapped and transmitted correctly to the shipping carrier and customs system. By ensuring the CPF/CNPJ is correctly added in Shopify and confirming it is populated in the shipping label XML, your shipments to Brazil will comply with customs requirements for electronic data submission.

How can I find the shipping label for my order when using the PluginHive Ship Rate and Track app?

The PluginHive Ship Rate and Track app primarily provides live FedEx shipping rates at checkout and does not generate shipping labels. To locate the shipping label for your order, you should check the platform or service where the label is actually created. This may be through your Shopify admin panel, your shipping carrier’s portal, or any other integrated shipping solution you use, as the PluginHive Ship Rate and Track app itself does not handle label generation.

How can I get a demo or personalized help to configure shipping label names in PluginHive?

PluginHive offers personalized support via Zoom calls to assist users in configuring shipping labels, including name fields and UI settings. To book a call: 1. Use the appointment booking link provided by the PluginHive support team (usually sent in email or app notifications). 2. Select a convenient time slot for a Zoom session. 3. During the call, PluginHive support can guide you through changing ShipFrom address names, switching to the latest UI, and any other customizations you require. 4. This helps ensure your labels are generated correctly without your personal name as needed.

How can I get a new FedEx shipping label if the original label was created with the wrong address?

If the FedEx label was created with an incorrect address, you should first cancel the existing label to avoid any shipment issues. After canceling the label, you can generate a new label with the correct, updated address. This process ensures the new shipment reflects the proper destination without confusion or delay. Typically, label cancellation and creation can be done directly in your shipping or order management app integrated with Shopify.

How can I get assistance setting up the multi-carrier shipping app after installation?

Once you install the PH Multi Carrier Shipping Label app, you can schedule a call with PluginHive support. During this call, support representatives will guide you through: 1. Connecting your carrier accounts (FedEx, UPS, USPS, etc.) to the app. 2. Configuring shipping rate display options for your store. 3. Setting up label generation workflows. 4. Enabling automatic tracking updates for your customers. To initiate this support, contact PluginHive through their support channels after app installation.

How can I get assistance with configuring the PluginHive FedEx Ship Rate & Track app for my store?

PluginHive offers personalized support to help you configure the FedEx Ship Rate & Track app to suit your store’s shipping needs. You can: 1. Respond to the support email to arrange a call or screen-sharing meeting via Zoom with a support specialist. 2. Alternatively, book a convenient appointment directly using the provided scheduling link. During this session, the support team will guide you through setting up calculated shipping rates, bulk shipping label generation, and live tracking updates for your orders to streamline your shipping workflow.

How can I handle exchanges in PluginHive Ship Rate & Track when the app does not support creating a new shipping label for the same order number?

PluginHive Ship Rate & Track currently does not support generating a new shipping label for an order that already has a label created in the app, which affects exchanges where the same order number is used. To work around this limitation, you have two options: 1. **Duplicate the Shopify order** to create a new order number. Then use the PluginHive app to generate a new label for the duplicated order. 2. **Generate a new shipping label outside the app**, for example by creating it manually on the carrier’s website like fedex.com, and then fulfill the original Shopify order manually by attaching the new label outside the PluginHive app. These approaches allow you to ship exchanged items without being restricted by the app’s current functionality.

How can I help the PluginHive team understand and replicate the support widget overlapping issue on Android devices if I cannot share a screen recording due to privacy concerns?

You can assist by providing detailed reproduction steps, for example: 1. Load the PH Rate and Ship app. 2. Select the "Generate Label" menu option. 3. Observe that the "Generate Label" screen loads but the support widget overlaps and blocks the "Generate Label" button. 4. Proceed to the "Edit Packages" screen where the support widget also blocks the "Save Edits" button. Sharing clear descriptions or screenshots (excluding sensitive data) and specifying device types (phones or scanners running Android OS) helps the team investigate effectively.

How can I increase the insurance coverage from the default $100 provided by FedEx to a specific amount or a percentage of the shipment value when creating a shipment?

By default, FedEx provides $100 insurance coverage if the package value is not declared. To increase the insurance coverage to the total order value, a higher fixed amount, or a percentage: 1. Go to Shopify Orders in your store admin. 2. Open the specific order you want to ship. 3. Click on “More Actions” and select “Generate Label.” 4. Enable the “Third Party Insurance” option during label generation. This will use the order’s total product price as the insured value by default. 5. You can manually adjust the declared insured value if you want to insure for a different amount or a percentage of the order. 6. After setting the insurance value, generate the package, retrieve the shipping rates, and create the label. This process ensures the package is insured for the value you specify, and the label reflects the declared insurance coverage.

How can I make the cross mark appear on the Consignee side instead of the Sender for "Duties and Taxes Payable by" on the shipping label?

To move the cross mark to the Consignee (Recipient) side for the "Duties and Taxes Payable by" field, follow these steps: 1. Go to the app settings. 2. Click on your Account Number under Account Settings. 3. In the Account Details page, expand the "Duties and Shipping Payments" section. 4. Set the "Duties Payment Type" to "Recipient". This will update the label to show the cross mark on the Consignee for duties and taxes payment.

How can I manage shipping with multiple FedEx accounts to handle different incoterms and destinations using PluginHive apps?

To manage shipments with different FedEx accounts based on destination and incoterms, you should use the PH Multi Carrier Shipping Label app instead of the PH Ship, Rate & Track app. This app supports: 1. Adding multiple FedEx accounts. 2. Configuring each account for different countries and zones. 3. Automatically selecting the correct FedEx account and settings such as incoterms based on the shipping destination. You can install this app and configure it according to your shipping requirements. For setup assistance, you can schedule a Zoom onboarding session with the PluginHive support team to guide you through the configuration process.

How can I manage Shopify orders that require fulfillment from multiple locations given the limitations of the PluginHive app?

For orders requiring shipment from multiple locations, you should: 1. Generate shipping labels within the PluginHive app for the portion of the order that ships from a single supported location. 2. For products fulfilled from other locations, generate shipping labels and manage fulfillment outside of the PluginHive app, using Shopify’s native order management tools or other shipping solutions. This two-step method is necessary because multi-location fulfillment in one order is currently unsupported by the app. Keeping close track of partial shipments separately ensures all products are shipped and tracked appropriately.

How can I obtain a report showing every shipping label along with its cost for a specific date range in PluginHive?

To obtain a report with every shipping label and its associated cost for a specific date range in PluginHive, you can request an order report by providing the required date range and store details to the support team. For example, specify the date range clearly (e.g., June 2024 to June 11, 2025) and include your store URL. The support team will generate and share the order report with you. This report consolidates shipping labels along with their costs for the specified period. Make sure to include all relevant contact emails in your request to ensure prompt communication and continuity.

How can I obtain the shipping fee details for every label created between 2024 and July 25, 2025?

You can obtain the shipping fee details by generating an Order Report from the PluginHive app. This report contains comprehensive information about all orders, including shipping fees for each label created within the specified date range. To get this report: 1. Request the Order Report through PluginHive support or from within the app if available. 2. The support team will generate and share the report file containing the shipping fee details for the requested period. 3. Once received, review the report to find the shipping fees associated with each shipping label created during that timeframe. This report serves as a reliable source for detailed shipping fee data and can help with auditing or financial reconciliation.

How can I prevent future orders from splitting into multiple fulfillments and shipping labels unnecessarily?

Prevent this issue by: 1. Ensuring all products have accurate weights assigned in Shopify. This avoids the app using default weights that may cause splitting based on package weight limits. 2. Regularly reviewing product data in Shopify to verify weights and dimensions are correct. 3. Understanding your carrier package weight limits (e.g., FedEx Pak max weight of 5.51 lbs) so that product weights align with these constraints. 4. If needed, consider adjusting package types or carrier settings in your shipping app to better suit your product weights and quantities.

How can I process orders using a specific FedEx account when I have multiple FedEx accounts connected?

To process orders using a specific FedEx account, follow these steps: 1. Go to your Shopify admin and navigate to **Orders**. 2. Open an unfulfilled order that you want to ship. 3. Click on **More actions** and select **Generate label**. 4. In the label generation screen, you will see an option to select the FedEx account. Choose the desired FedEx account from the dropdown. 5. Click **Refresh rates** to update the shipping rates based on the selected account. 6. Proceed to **Generate label** to create the shipping label using the chosen FedEx account. This allows you to control which FedEx account is used for each order when multiple accounts are integrated.

How can I properly configure the PluginHive PH Ship Rate & Track plugin for FedEx on a Shopify store to enable delivery services and confirmational emails?

To properly configure the PluginHive PH Ship Rate & Track plugin for FedEx on your Shopify store, follow these steps: 1. **Account Setup**: Ensure that your FedEx account details are correctly entered in the plugin settings. This includes your FedEx account number and all associated credentials. 2. **Packaging Settings**: Configure the packaging options within the plugin to accurately represent how products are packed and shipped. This ensures correct shipping rates and label generation. 3. **Estimated Time of Delivery (ETD)**: Set up ETD parameters to let customers know approximate delivery times. 4. **Rate Settings**: Verify that the plugin is fetching real-time FedEx shipping rates and that these rates appear correctly on your Shopify checkout page. 5. **Testing Shipping Rates**: Place a test order on your Shopify checkout to confirm FedEx rates are calculated and displayed properly. 6. **Label Generation**: Generate a shipping label for a test order within the plugin to confirm integration and label printing functionality. 7. **Email Notifications**: Confirm that Shopify’s order notification emails are enabled and check that integration with FedEx tracking is properly configured to send delivery confirmation emails to customers. If delivery confirmation emails are not being received: – Verify webhook or API settings between the FedEx plugin and Shopify to ensure tracking information is being sent. – Check Shopify notifications settings to confirm that shipping confirmation emails are enabled. – Confirm that the plugin version is updated and that all permissions (such as admin access) are correctly granted. Following these steps helps ensure the plugin is fully configured and the FedEx shipping services work correctly within Shopify.

How can I provide proof of insurance to my carrier or handle insurance claims for high-value shipments?

After generating a shipping label with insurance declared via PluginHive, you can share the Label RequestResponse XML files generated by the app with your carrier (e.g., FedEx) to confirm the insurance details. In case of shipment damage or loss: 1. Locate the XML files or shipment label details provided by the PluginHive app. 2. Contact your carrier’s customer service or claims department. 3. Provide them the label information and declare the insured value as reflected in the shipment. PluginHive facilitates the label generation and insurance declaration but does not process claims—this must be done through the carrier directly.

How can I provide the PluginHive support team the necessary access and order details to troubleshoot shipping label issues?

To facilitate troubleshooting, follow these steps: 1. Grant PluginHive Collaborator Access in your Shopify store settings to allow them to view and test shipping label generation. 2. Confirm that the collaborator access includes permissions to view and edit Locations and Orders. 3. Identify an unfulfilled test order within your Shopify store that is suitable for generating a shipping label for testing purposes. 4. Share the order number with the support team so they can access it directly and attempt to generate labels to replicate the issue. 5. Provide any additional relevant information like location permissions granted and screenshots where applicable (note that screenshots acknowledgment should be noted for reference). 6. Respond promptly to any follow-up queries from support to expedite the resolution process.

How can I raise a pickup request from within the PluginHive app?

You can raise a pickup from the app by following these steps: 1. Log in to your PluginHive dashboard. 2. Navigate to the section where your orders or shipments are listed. 3. After generating the shipping label for an order, look for the option to request or schedule a pickup. 4. Follow the prompts to confirm pickup details, such as pickup location and timing, as required by the carrier. Note that this process schedules pickups on a per-order basis and is manual rather than automatic.

How can I remove the store owner's name from the shipping label so that "Johnny Georgetti" does not appear on the labels?

To remove the store owner's name from the shipping label, you need to modify the From Address details in the app settings as follows: 1. Navigate to the app's main menu and select **Settings**. 2. Go to **Shop Contact Details**. 3. In the fields for **First Name** and **Last Name**, replace "Johnny Georgetti" with a space (leave these fields effectively blank by entering a space). 4. Save the changes. Note that these changes will apply only to new orders generated after you update the settings. Existing shipping labels will not be affected.

How can I resolve automatic shipment label cancellations and ensure successful shipments through PluginHive?

If your auto-generated shipping labels are being cancelled but shipments are still processed: 1. Confirm that your shipping carrier account credentials and permissions are correctly set up in the PluginHive app. 2. Check for any internal system conflicts, such as duplicate label generation or manual cancellations. 3. Review shipment status updates in Shopify and PluginHive to ensure labels are scanned and shipments are progressing normally despite cancellations. 4. Consult PluginHive support with affected order details and label history to troubleshoot any systemic issues. Maintaining accurate account connections and monitoring shipment statuses prevents disruptions caused by label cancellations.

How can I resolve the issue of the missing shipping label for order #5138 in PluginHive?

To fix this, you have two options: 1. Request the PluginHive support team to clear the order’s status from their end in the app. Once cleared, you can attempt to generate a new label through the PluginHive interface. Note that this process may take some time on their side. 2. If you need to ship the package urgently, generate a new label directly on the FedEx website (fedex.com) and then manually fulfill the order in Shopify outside of the app. This bypasses the app’s internal status issue and allows immediate shipment.

How can I resolve the issue when FedEx domestic UK shipping rates are not showing in PluginHive?

If you encounter missing FedEx rates for UK domestic shipments, follow these steps: 1. Check the FedEx official website to verify whether their services and rates are currently available for domestic UK shipping. 2. Wait and retry generating shipping labels after some time if FedEx is experiencing a temporary service outage. 3. Once FedEx services and rates are restored (confirmed via their website), attempt to generate labels again using the PluginHive app. 4. If the problem continues despite FedEx services being active, contact PluginHive support or FedEx directly to troubleshoot further. By following these steps, you ensure that the issue is tied to FedEx service availability and prevent unnecessary troubleshooting at your end.

How can I resolve the issue when FedEx rates are not showing for UK domestic shipments in PluginHive?

If FedEx rates are not showing for UK domestic shipments, follow these steps: 1. Check the official FedEx website to verify if FedEx services and rates are currently available for your shipment region. 2. If FedEx is having technical issues, wait for their systems to be restored before trying again. 3. Once FedEx services are back online, attempt to generate shipping labels for your UK domestic shipments through the PluginHive app. 4. If you still face issues, reach out to the FedEx support team for further assistance. 5. Keep the PluginHive support team informed of any ongoing problems for additional support.

How can I resolve the “invalid hub ID” error that prevents FedEx Ground Economy from being available for label creation?

This error occurs because the FedEx SmartPost account associated with your PluginHive app lacks a valid hub ID, which is required for FedEx Ground Economy service. To fix this: 1. Go to the PluginHive app dashboard. 2. Navigate to **Settings** > **Account Settings**. 3. Locate the FedEx SmartPost account details section. 4. Enter or update the valid hub ID for your FedEx SmartPost account. 5. Save the changes. After updating the hub ID, try generating a shipping label for a new order using FedEx Ground Economy. This should resolve the service availability issue and allow label printing with the correct shipping service.

How can I schedule a setup or support call with PluginHive after installing the multi-carrier shipping app?

After installing the PH Multi Carrier Shipping Label app, you can easily schedule a support call by using the appointment link provided by PluginHive. The link can be found in follow-up emails or through support communications. Simply click the link, choose a date and time that works for you, and book the slot. During the call, PluginHive support will assist you with all necessary configurations for your store’s shipping automation. If you prefer, you can also reply directly to the support email to request assistance in booking a session.

How can I schedule a Zoom call with PluginHive support to get help with test orders, shipping labels, and taxes?

You can schedule a Zoom call with PluginHive support by using the provided booking link: https://appointments.pluginhive.com/appointment/book-a-slot/?storeUrl=v0yicu-0q.myshopify.com&[email protected]&ticket=309238&key=1231737376618997. Choose a suitable date and time slot according to your availability. If the preferred slot is unavailable, try selecting an alternative time. Once scheduled, you will receive the Zoom meeting details and are requested to join the call at the appointed time with a working microphone and screen sharing permissions enabled.

How can I see the shipping cost or price of a FedEx shipment before confirming and creating the shipping label?

To view shipping rates before label confirmation, follow these steps: 1. Use the Single Label Generation process by opening the relevant Shopify Order page. 2. Select More Actions -> Generate Label. 3. At this stage, the app will fetch the available FedEx shipping services along with their respective rates from FedEx APIs. 4. You can review shipping costs and select the preferred service before proceeding to generate and print the label. Note: If you use the Auto-Generate option from the Shopify All Orders page, the cost preview and manual confirmation step is skipped, which is why the price is not shown beforehand. Using Single Label Generation ensures rate visibility and control.

How can I set up automatic scheduling of pickups for my orders using PluginHive?

Currently, PluginHive does not support automatic scheduling of pickups through the app. To arrange regular pickups, you must contact your respective carrier directly—for example, reach out to your FedEx account representative to set up a recurring pickup schedule for your store. Within the PluginHive app, you can generate shipping labels and manually raise a pickup request for your orders, but automatic pickup scheduling is not available at this time.

How can I set up order shipping so that orders are shipped only on specific days of the week, such as Monday and Thursday, with a cutoff time for accepting orders the day before?

The PluginHive app does not have a built-in feature to restrict shipping or label generation to specific days of the week automatically. However, you can manage this process manually by following these steps: 1. Accept orders as usual on all days. 2. Set cutoff times externally (for example, display on-site messages to customers that order cutoff is at 3:00 PM on Sunday and Wednesday). 3. On the designated shipping days (Monday and Thursday), manually generate shipping labels only for the orders that meet the cutoff criteria. 4. Schedule FedEx pickup on those days. This manual workflow ensures that orders are shipped only twice a week while leveraging the app’s regular shipping label generation functionality.

How can I set up the FedEx Label Evaluation Process in PluginHive?

The FedEx Label Evaluation Process setup is already completed within the PluginHive app. You can now generate FedEx shipping labels directly using the app’s existing functionality without any additional configuration. If you need assistance with generating labels or using any specific features related to FedEx shipping, please let us know.

How can I set up the PluginHive app to use FedEx shipping for my store?

To set up the PluginHive app for FedEx shipping automation in your store, follow these steps: 1. Schedule a call with the PluginHive support team to discuss your specific shipping requirements and complete the setup process. 2. Book a call by using the appointment link provided by PluginHive: https://appointments.pluginhive.com/appointment/book-a-slot/ 3. During the scheduled session, a support specialist will guide you through configuring the FedEx carrier settings, connecting your FedEx account, and integrating it with your store through the PluginHive app. 4. After the call, your store will be set up to automate FedEx shipping label generation and tracking updates. If you prefer self-setup, you can contact support for additional documentation and guidance on connecting FedEx within the PluginHive app dashboard.

How can I ship a partial shipment when I have multiple items in an order, such as shipping 2 items now and 1 item later?

To ship a partial shipment for an order with multiple items or quantities, follow these steps: 1. Use the Single Label Generation process within the app for the new order. 2. Manually edit the package contents by removing the items or quantities that you want to ship later, leaving only the items you want to send immediately. 3. Generate the shipping label for this partial shipment through the app. 4. For the remaining items that you want to ship later, you cannot generate another label for the same order within the app because once a label has been generated for an order, the app does not allow multiple label generation for that order. 5. Therefore, you will need to fulfill and generate the shipping label for the remaining items outside of the app using your carrier or other shipping tools. This method allows you to partially fulfill your orders using the app for the initial shipment while handling subsequent shipments externally.

How can I ship from multiple locations (e.g., Cyprus and Berlin) using different FedEx accounts in the PH Ship Rate and Track app?

The PH Ship Rate and Track app requires you to add a FedEx account with the respective Country of Origin matching the shipping location. For example, if you want to ship from Berlin, you must add a FedEx account set up for Germany. Here are the steps: 1. Add your FedEx account for Cyprus with country origin set to Cyprus to ship from Cyprus addresses. 2. Add another FedEx account with country origin set to Germany to enable shipping from the Berlin location. 3. When creating shipping labels, select the fulfillment location (Berlin or Cyprus) corresponding to the FedEx account enabled for that country. Note: The app currently supports only FedEx shipping and does not allow switching carriers within it.

How can I ship items from the same order separately when some are in stock and others are presale?

The app does not support multiple fulfillments per single Shopify order, meaning once a shipping label is generated (even for part of the order), you cannot create another label for the same order through the app. To ship items separately: 1. Create a new Shopify order for the items you want to ship later (e.g., presale items), then use the app to generate the shipping label for that new order. 2. Alternatively, generate the shipping label for the remaining items manually outside the app on fedex.com, then fulfill the remaining items manually within Shopify. This allows partial shipments without label generation restrictions in the app.

How can I split shipments when using PluginHive Ship Rate and Track, especially after splitting them on my Shopify order?

To split shipments using PluginHive Ship Rate and Track, you need to manually edit the package details and pack the items into multiple packages before generating shipping labels. Follow these steps: 1. Navigate to the 'Generate Label' page where you manually create shipping labels. 2. Select the order and choose the option to edit the package contents. 3. Separate the items into multiple packages as needed by adjusting quantities or item grouping. 4. Generate shipping labels for each individual package. This process ensures that your items are shipped as split shipments rather than a single combined order. You can refer to the tutorial video provided by PluginHive support for a visual demonstration of these steps.

How can I switch to the latest PluginHive app UI to remove my name from shipping labels?

To switch to the latest PluginHive app UI and access features like removing personal names from shipping labels: 1. Open the PluginHive app within your Shopify admin. 2. Look for an “Enable” toggle or button that offers switching to the new UI interface (usually highlighted or shown in the App Settings). 3. Click the “Enable” option to switch your app to the latest UI. 4. After enabling, navigate to App Settings -> Shop Contact Details. 5. Here, you will find an option to remove/hide the First Name and Last Name fields from the printed shipping labels. 6. Save the changes and generate shipping labels to verify that the merchant’s name no longer appears on the labels. 7. For detailed walkthroughs, you may book a Zoom session with PluginHive support for a personalized demo.

How can I troubleshoot FedEx shipping options not appearing for any country or market in PluginHive?

Follow these steps to troubleshoot FedEx shipping options not showing in any market: 1. Check the app settings for any enabled options that may restrict rates, such as "Saturday Shipment." 2. Confirm if your FedEx account supports the enabled options—disable those that are unsupported. 3. Generate a new international order using FedEx services via the app and attempt to create a shipping label to verify connectivity. 4. Test multiple transactions post-adjustment to ensure FedEx shipping options appear correctly in checkout for intended countries. 5. If the problem persists, review your FedEx account’s contractual and service coverage details or contact PluginHive support for further assistance.

How can I unlock orders that are not letting me get shipping labels and proceed with shipping in the FedEx app for Shopify?

To unlock such orders, follow these steps: 1. Generate FedEx labels individually for each order using the app within Shopify. 2. If you are using third-party billing, ensure you have added the correct FedEx account details in the app, including updated Third Party Billing information if applicable. 3. For individual label generation, manually select the desired FedEx account tied to the appropriate third-party billing details. 4. Note that bulk label generation may not support selecting different third-party billing accounts, so individual processing may be necessary. 5. After correcting these settings, try generating the labels again to unlock and ship the orders. This approach allows you to handle billing restrictions and proceed with shipping effectively.

How can I update the sender name that appears on the shipping labels?

To update the sender name on the shipping labels, follow these steps: 1. Go to your app and navigate to the **Settings** section. 2. Locate the **Store Contact Details** subsection. 3. Edit the name under this section to the correct sender name. 4. Save the changes. 5. Generate a new shipping label after the update; the label will now reflect the updated sender name. Make sure to verify the new label to ensure the changes have been applied correctly.

How can I use different shipping carrier apps to handle orders from different regions, such as using FedEx only for US orders and DHL for others?

Since the app does not support region-based order filtering internally, you should manage this by filtering orders by destination country in Shopify. For example, filter all US orders in Shopify, then use the FedEx app to generate labels and process only those orders. For orders outside the US, filter accordingly and process those using the DHL app. This approach relies on Shopify’s order filtering combined with app integrations and does not require in-app filters.

How can I use multiple FedEx accounts in PH Ship Rate & Track for fulfilling Shopify orders?

To use multiple FedEx accounts in PH Ship Rate & Track: 1. Add and connect all your FedEx accounts within the app settings. 2. When fulfilling an order, click on the ‘Generate Label’ button. 3. On the label generation page, a dropdown or option will appear allowing you to choose which connected FedEx account to use. 4. Select the desired FedEx account based on your shipping requirements or location. 5. Complete the label generation using the selected FedEx account. This process enables you to generate shipping labels from any of your connected FedEx accounts on a per-label basis, giving you flexibility without automatic account assignment.

How can I verify if a shipping label was created for a specific order on a past date if the label history is missing from PluginHive?

If the label history is missing due to auto-cancellation or other reasons, you can verify label creation by downloading and reviewing the order report in the PluginHive app. The report includes details of all labels generated and their status, including cancellations. This method helps confirm whether a label was created on a specific date, even if it is no longer visible in the order timeline. Additionally, if access to the Shopify store collaborator account is granted, PluginHive support can assist in reviewing the shipping section directly for detailed label activity.

How can I verify if the app settings for PluginHive are configured correctly for order processing?

To ensure the app settings are correct for order processing: 1. Confirm the app installation and integrations are properly set up according to the setup guide. 2. Process a test order through the app by generating a shipping label and completing a flow from order receipt to label creation. 3. Observe if the order appears within the app and label generation completes successfully without errors. 4. If you encounter any issues during this test process or need further assistance, contact PluginHive support for troubleshooting help. This practical test confirms that the current configuration is ready for order processing and highlights any setup issues.

How can I verify successful FedEx account reconnection in the PluginHive app?

To verify that your FedEx account is reconnected successfully after updating credentials: 1. Attempt to generate one or more shipping labels for test shipments using the PluginHive interface. 2. Confirm that labels are generated without errors or authentication failure messages. 3. Check if automatic address validation and shipping rate estimation (label evaluation) features are operational. 4. Monitor shipping transactions and ensure they sync correctly with your FedEx account activity. If these functions perform as expected, your FedEx account has been successfully reconnected. If not, contact PluginHive support for troubleshooting.

How can I verify that the PluginHive app’s fix for Quebec province code has been applied and is working?

To confirm the fix is active: 1. Attempt to generate a shipping label and request a pickup for an order with a Quebec ship-from address in Shopify. 2. Successful label generation and pickup request without the "Postal code and state/province mismatch" error indicates the fix is working. 3. If you want a demonstration of the fixed process or assistance, you can schedule a Zoom call with PluginHive support through their appointment booking link for personalized guidance.

How can merchants handle FedEx Home Delivery Premium options while waiting for FedEx REST API updates in the PluginHive FedEx app?

Merchants should use the PluginHive Multi Carrier Shipping Label (MCSL) app to access FedEx Home Delivery Premium options, including Appointment Delivery, during this interim period. The MCSL app supports these premium options on the manual label generation page for residential US domestic shipments. Once the FedEx REST API changes are implemented and integrated into the FedEx app, these options will be directly available there.

How can we hide the name of the account owner on shipping labels?

To hide the account owner’s name on shipping labels, you need to update the displayed name in the shop contact details: 1. Log in to your PluginHive app. 2. Navigate to **App > Settings > Shop Contact Details**. 3. In the contact details section, update the **Person’s Name** field. Since this field is mandatory, you cannot leave it blank, but you can replace the account owner’s name with an alternative name such as your shipping team name or any preferred display name. 4. Save the changes. This modification will reflect on all shipping labels, effectively hiding the original account owner’s name.

How do I add my FedEx account to the PluginHive app for shipping with Shopify?

To add your FedEx account in the PluginHive app, follow these steps: 1. Open the PluginHive app in your Shopify store. 2. Navigate to the "App Settings" section. 3. Enter your FedEx Account Number and the associated Billing Address in the designated fields. 4. Save the settings to link your FedEx account. Once completed, your FedEx account will be connected and ready for generating shipping labels and tracking shipments.

How do I cancel my PluginHive app subscription?

To cancel your PluginHive app subscription, simply uninstall the app from your Shopify store. Uninstalling the app automatically stops any active subscription and associated billing for the app. There is no separate subscription cancellation process outside of uninstalling. Additionally, if you are switching carriers, note that PluginHive supports multiple carriers including UPS. You can install the PluginHive Multi Carrier Shipping Label app and connect your UPS account if you wish to continue using PluginHive’s services with a different carrier.

How do I change or update the billing address from a residential to a business address in the FedEx integration with PluginHive?

The address connected to your FedEx account in PluginHive is used solely for account integration purposes and does not restrict the shipping address you use. To ensure your shipments reflect the correct business shipping address, try generating shipping labels for your orders using the actual business address you want to ship from. If changes are not reflected or you need direct assistance, you can schedule a support call with PluginHive to guide you through the app settings and order fulfillment process. Unfortunately, PluginHive does not provide a direct screen to change the billing address in the app because billing details are managed directly through FedEx's system. For any discrepancies in billing address details used by FedEx, you may need to update these directly in your FedEx account portal.

How do I change the ship-from name and address for one Shopify account but not the other when using multiple FedEx accounts?

To manage different ship-from names and addresses for separate accounts, you need to configure multiple locations in Shopify, as the Ship From Location used by the app is based on Shopify’s fulfillment locations. Here are the key points: 1. Currently, you have only one location configured in Shopify, so only one ship-from location is available and used by default. 2. To change the name and address for a location, go to App Settings -> Locations -> Edit the Location -> update the First Name and Last Name fields -> Save. Ensure the name fields are not empty. 3. To have different ship-from addresses for each FedEx account, you must set up multiple locations in Shopify, each with its own address and name. 4. The app can handle multiple FedEx accounts and locations; however, shipping labels can only be generated from the fulfillment location assigned by Shopify for that order. Generating a label from a different location than Shopify’s assigned one is not supported. 5. Therefore, each order must be assigned to the appropriate Shopify fulfillment location corresponding to the desired ship-from address for the label to reflect the correct sender information. If you require detailed guidance on adding new locations and linking FedEx accounts, please review Shopify’s location management settings or contact support for assistance.

How do I change the shipping label format from ZPLII to PDF in the app?

To switch your shipping label format from ZPLII to PDF, follow these steps: 1. In the app, navigate to **App > Settings > Documents/Label Settings**. 2. Locate the **Image Type** option. 3. Select **PDF** from the dropdown menu instead of **ZPLII**. 4. Save the settings. 5. Generate new labels for future orders; these will now be created in PDF format. Once changed, you can print the PDF labels directly from the app using any printer without needing to download or unzip label files. If you need additional help navigating these settings, you can request an assisted session (e.g., Zoom) for live guidance.

How do I combine two Shopify orders that are going to the same address?

Shopify treats each order as separate and does not support combining orders directly. To consolidate shipments going to the same address, you can manually add the items from one order into the other order by editing the order details in your Shopify admin. After updating the order to include all items, generate a single shipping label for the consolidated order. This allows you to ship all items together under one shipment without creating two separate orders.

How do I connect my FedEx account to the PluginHive Ship Rate and Track for FedEx app?

To connect your FedEx account to the PluginHive FedEx app, follow these steps: 1. Install the PluginHive Ship Rate and Track for FedEx app on your Shopify store. 2. Add your FedEx account credentials within the app settings to enable integration. 3. Once added, the app can show live FedEx shipping rates at checkout, generate shipping labels for your orders, and process shipments. 4. For detailed configuration and setup tailored to your needs, you can schedule a free onboarding call via Zoom with the PluginHive support team. Alternatively, you can book a call slot using the provided scheduling link. 5. Additionally, refer to the official App Setup Article at https://www.pluginhive.com/set-up-shopify-fedex-rates-labels-tracking-app/ for step-by-step instructions and label generation guidance.

How do I correctly ship and fulfill orders containing custom items through Shopify using PluginHive?

To correctly ship and fulfill orders with custom (non-Shopify active) products in Shopify using PluginHive: 1. Create the order in Shopify including custom product details (name, cost, weight). 2. Generate the shipping label in the PluginHive Ship, Rate, and Track app under the relevant order (Shipping -> Open Orders -> More Actions -> Generate Label). 3. PluginHive will not auto-fulfill the order; you must manually fulfill it in Shopify. 4. To do this, go back to PluginHive and click More Actions -> Track Order to get the tracking number for the shipment. 5. Copy the tracking number, then in Shopify, add the tracking number manually to the order and mark the order as fulfilled. This process ensures customers receive tracking information and the order status is updated correctly in Shopify.

How do I display the order number on the shipping label?

The order number is automatically printed on all shipping labels generated through the PluginHive app for FedEx and other supported carriers. You do not need to perform any additional configuration to include the order number on the label, as it is included by default. You can verify this by checking your printed or downloaded labels, where the order number should be clearly visible. If you do not see the order number, please share a sample label with support for further troubleshooting.

How do I get in touch with PluginHive if I need help during my 14-day free trial period?

If you need help during your 14-day free trial of the PH Multi Carrier Shipping Label app, you can contact PluginHive support by replying to their emails or through their official support channels. They encourage users to reach out anytime for assistance and can set up calls to walk you through installation or address any questions you may have. Scheduling calls via the appointment booking link is recommended for personalized help.

How do I install and set up the PluginHive Ship Rate and Track app for FedEx on my Shopify store?

To install and set up the PluginHive Ship Rate and Track app for FedEx on your Shopify store, follow these steps: 1. Visit the Shopify App Store link for the FedEx plugin: https://apps.shopify.com/fedex-shipping 2. Click “Add app” and install it on your Shopify store. 3. After installation, connect your FedEx account credentials within the app settings to enable shipping rates and label generation. 4. Configure app settings such as packaging options, label generation preferences, and Estimated Time of Delivery (ETD). 5. Test the setup by generating a shipping label for a test order to ensure everything is working correctly. 6. For additional assistance, you can schedule a live support call with PluginHive through their booking link to walk you through the setup.

How do I manage duties and taxes settings in PluginHive so that the buyer pays customs and taxes at delivery for FedEx shipments?

To configure your PluginHive FedEx shipments so that the buyer pays customs and taxes at the time of delivery, follow these steps: 1. In the PluginHive app, go to **App Settings**. 2. Navigate to **Account Settings**. 3. Under the section **Duties and Shipping Payments**, find the option **Duties Payment Type**. 4. Set the Duties Payment Type to **Recipient**. 5. Save your changes. After this setup, when you generate shipping labels for new orders, the buyer will be responsible for paying customs duties and taxes upon delivery. Make sure to test this setting by generating a label for a new order to verify it works as intended.

How do I partially fulfill orders using the PluginHive app?

To partially fulfill an order with multiple items or quantities in the PluginHive app, follow these steps: 1. Use the Single Label Generation process within the app for the new order. 2. Manually edit the package details by removing the items or quantities that you want to ship later. 3. Generate the shipping label for the items you want to fulfill immediately using the app. 4. For the remaining items or quantities that need to be fulfilled later, you cannot generate another label through the app since it only allows one label generation per order processed. Instead, you will need to fulfill and generate shipping labels for the remaining parts of the order outside the PluginHive app. This process allows you to partially fulfill orders within the app for the initial shipment, while handling subsequent shipments externally.

How do I pay for the shipping labels when using PluginHive with FedEx?

Once you print the shipping label and process the shipment through PluginHive, the shipping charges will be billed directly to your FedEx account that is linked with the PluginHive system. This means you do not pay PluginHive for the label; instead, FedEx charges your FedEx account for the shipping cost. For detailed billing inquiries or issues, you should contact FedEx customer support directly.

How do I proceed with the shipping label creation process after adding the PluginHive FedEx app?

After installing the PluginHive FedEx app, there is no need for a separate label evaluation process. The label creation feature is already activated in the app. You can start generating shipping labels for your orders directly through the app. For detailed instructions on setup and label generation, refer to the App Setup Article here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/?srsltid=AfmBOoqd5O0_M5ujEeUZRnpeSAMFRiSZbXG_6lH-A0nN3kJ8evrmdXOk#auto_manual_label If needed, you can also schedule a Zoom call with PluginHive support for a walkthrough on the setup and shipping label creation process.

How do I raise a FedEx pickup request through the app for my orders?

FedEx pickup requests are not automatically created after label generation. To raise a pickup request: 1. After generating shipping labels for your orders in the app, navigate to the orders list. 2. Select the orders you want FedEx to pick up. 3. Use the pickup request feature/button available in the app to raise the pickup request for the selected orders. 4. This action notifies FedEx to schedule a pickup at your warehouse location. Note: If no pickup request is raised, FedEx will not come for pickup.

How do I retrieve the request and response XML files for a specific order to verify declared value and insurance details?

To download the request/response XML files for an order, follow these steps: 1. Open the FedEx Label Generator app and navigate to the order number you want to check. 2. Click on **More Actions** for that order. 3. Select **How To** from the dropdown menu. 4. Scroll down in the How To page to the section titled **"Need request/response XML to contact FedEx?"** 5. Click on the provided link labeled **Click Here** to initiate the download of a zip file. 6. Extract the zip file to access the request and response XML files. 7. Open the request XML file and search for fields such as **TotalInsuredValue**, **InsuranceCharges**, and **OrderID** to verify insurance and declared value details associated with that label. This process lets you audit shipping label data directly from the FedEx API logs.

How do I select or change the specific FedEx shipping service (e.g., Priority Overnight vs. 2-Day) for an individual label when using the app?

To generate a label with a different shipping service than your default, you must use the "Generate Label" option instead of "Auto Generate Label." The manual Generate Label feature allows you to: 1. Select the desired FedEx shipping service for that specific label. 2. Change package details if needed. 3. Enter or adjust shipment information manually. This flexibility lets you override the default service on a per-label basis—for example, choosing Priority Overnight if the customer has paid for that, even if the default service is set to 2-Day. For detailed instructions, you can refer to the step-by-step guide here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/#auto_manual_label

How do I set up a TNT shipping account integration with PluginHive's Multi-Carrier Shipping Label app?

To set up TNT shipping integration with the PluginHive Multi-Carrier Shipping Label app, follow these steps: 1. Install the PH Multi-Carrier Shipping Label app from the Shopify App Store, which comes with a 14-day free trial. 2. Obtain your TNT API Username from the TNT technical team. This is required for integration. 3. Enter the TNT API credentials into the app settings to complete the integration. If you need further assistance, you can reach out to PluginHive support.

How do I update parcel weight and dimensions for an order in PluginHive to ensure correct shipping rates?

To update the parcel weight and dimensions for an order in PluginHive: 1. Access the order shipment details within the PluginHive dashboard. 2. Locate the package information section, which lists weight and dimensions. 3. Remove any extra packages if you're consolidating multiple items into one shipment. 4. Adjust the remaining single package’s weight and dimensions to represent the total weight and size of all items packed together. 5. Save the changes before proceeding to generate the shipping label. Updating these details is crucial for PluginHive to calculate accurate shipping rates and generate a correct label.

How do I update the shipping address used by the PluginHive app for order fulfillment after moving to a new location?

The PluginHive app uses the fulfillment location address configured in your Shopify store to generate shipping labels. To update your shipping address: 1. Log in to your Shopify admin panel. 2. Navigate to **Settings** > **Locations**. 3. Select the relevant location from the list. 4. Edit the address fields with your new address details (e.g., Street, City, State, ZIP code). 5. Save the changes in Shopify. Once updated, the PluginHive app will automatically use this new address for generating shipping labels. After saving, generate a new shipping label to verify the update.

How do we ship using FedEx Ground Economy through PluginHive?

To ship with FedEx Ground Economy, ensure you use custom boxes (your own packaging, not FedEx Express boxes). The minimum package size must be 6 x 4 x 1 inches, and the minimum weight must be 1 lb. Follow these steps in Shopify: 1. Go to Shopify Orders and open the order ready to ship with FedEx Ground Economy. 2. Click on "More Actions" → "Generate Label." 3. Click on "Generate Package," then "Edit Package." 4. Change the packaging type to "Custom Boxes" and enter the correct box dimensions and weight. 5. Click "Get Shipping Rates," select FedEx Ground Economy as the service, and generate the label.

How does changing the warehouse location affect the PluginHive app setup, and can I add a new warehouse?

The app automatically uses the warehouse locations that you configure within Shopify's Locations settings. Changing a warehouse location’s address in Shopify has no impact on your app settings, as the app fetches this information directly from Shopify. You can add a second warehouse by adding a new location in Shopify under Settings -> Locations. However, the current PluginHive Ship Rate and Track app supports only a single fulfillment location for label generation. If your orders are fulfilled from multiple locations, the app will not generate labels correctly for those orders.

How does insurance work with PluginHive’s FedEx shipping integration, and can negotiated FedEx insurance rates be applied?

Insurance through the PluginHive app is offered via FedEx. If you have a negotiated insurance rate with FedEx, the app automatically applies your discounted rate during label creation. When generating shipping labels, you can enable the insurance option, and the specified coverage will be applied using your negotiated FedEx rates without requiring manual rate entry.

How does PluginHive determine the shipping origin for label creation and fulfillment?

PluginHive uses the fulfillment location assigned to an order in Shopify as the shipping origin for generating shipping labels. This means that the app does not require you to configure origins internally; it relies completely on Shopify’s multi-location fulfillment setup. Ensure your products and orders in Shopify have the correct assigned fulfillment location for accurate shipping origin identification.

How does PluginHive integrate with Shopify order fulfillment when using FedEx shipping services?

PluginHive integrates with Shopify’s order fulfillment workflow by syncing shipping status and label generation activities. When you create a FedEx shipping label via PluginHive, the app updates the order’s fulfillment status in Shopify. You can mark orders as fulfilled automatically or manually after the label is generated. This seamless integration helps keep your order and shipping workflow synchronized, reducing manual efforts and improving accuracy.

How does PluginHive support third-party billing for FedEx shipments?

PluginHive allows integration with FedEx accounts configured for third-party billing. This means freight charges can be billed to a different FedEx account number than the one connected for shipping label generation. To configure: 1. Ensure your FedEx account supports third-party billing and that the billing account details are available. 2. In the PluginHive settings, specify the third-party billing account number within the FedEx carrier configuration. 3. Confirm that the correct billing account is applied during shipment creation, which can typically be reviewed in the shipping label details. If you require assistance configuring this feature, PluginHive support can guide you through the setup based on your specific FedEx account capabilities.

How does the FedEx integration in PluginHive help with order shipping after the account is successfully connected?

Once your FedEx account is successfully integrated with PluginHive: 1. You can generate shipping labels directly for your orders in bulk. 2. This is done from within your Shopify orders page, streamlining your fulfillment process. 3. The integration supports automation of package processing, saving time and reducing errors. 4. You can use all FedEx services available under your account for creating shipments, making it easier to manage deliveries.

How does the FedEx shipping integration work for a store located in Kwai Chung, Hong Kong?

To integrate FedEx shipping for your store, you first need to create a FedEx account and negotiate shipping rates with FedEx. After setting up your account, install the PluginHive Ship Rate & Track for FedEx app and connect it to your FedEx account. The app will then display calculated FedEx shipping rates at checkout for your customers. You can generate shipping labels directly through the app and request FedEx pickups, allowing FedEx to collect parcels directly from your warehouse. For detailed setup instructions, you can refer to the setup guide here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/

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Shopify Ship, Rate, and Track for FedEx