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Shipping Label Printing Errors on Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Fix FedEx label printing issues on Shopify

Questions in this section:

How can I change the shipment service from Economy to Priority for orders that are still pending label generation?

To change pending orders from Economy to Priority before generating shipping labels, use the manual label generation feature as follows: 1. Go to Shopify Admin -> Orders and open the specific order that is pending label generation. 2. Click on "More actions" and select "Generate label". 3. In the label generation popup, you will see options to select the shipping service. Choose "Priority" instead of "Economy". 4. Proceed to generate and print the label with the Priority option. This method allows you to select your preferred shipment service before generating the label, ensuring the correct shipment type is applied without having to cancel any labels.

How can I change the shipping date on a generated shipping label in PluginHive?

To change the shipping date on a shipping label in PluginHive, you need to use the "Ship after these many days" setting before generating the label. This setting allows you to specify a delay in days, so the label reflects the desired shipping date instead of the current date. Follow these steps: 1. Navigate to the shipping label generation section in PluginHive. 2. Locate the setting labeled "Ship after these many days." 3. Enter the number of days you want to delay the shipping date. For example, entering "2" will set the shipping date two days after the label creation date. 4. Generate the shipping label. The label will now show the updated shipping date according to the delay you set. If you need further assistance or a visual reference, you may check any screenshots or documentation related to this setting within the PluginHive platform.

How can I change the weight for an order in the PH Ship Rate & Track app for FedEx before generating the shipping label?

To change the weight for an order in the PH Ship Rate & Track app before generating the label, follow these steps: 1. Use the Single Label Generation process provided by the app. This process allows you to manually update the package weight and dimensions. 2. Navigate to the Single Label Generation feature as detailed here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/#auto_manual_label 3. Enter the correct weight and dimensions for your package in the respective fields. 4. Generate the shipping label with the updated information. If you have already generated the label, you will need to first cancel the existing label, then proceed with the Single Label Generation process to update and regenerate the label with correct weight and dimensions. This ensures that your shipment details are accurate before print or dispatch.

How can I check in the FedEx Label Generator app whether insurance and declared value options were selected for a specific shipping label?

Insurance and Declared Value selections are not directly displayed in the label details within the app's interface. However, this information is transmitted to FedEx in the XML request when the label is generated via the FedEx API. To verify these values for an order: 1. Download the request and response XML logs for the order in question (see next FAQ for retrieval steps). 2. In the XML request, look for XML elements such as **TotalInsuredValue**, **InsuranceCharges**, or declared value fields. These confirm whether insurance or declared values were passed in the label creation. This method provides a definitive record of the shipment settings used.

How can I configure PluginHive to generate only FedEx Ground shipping labels instead of other FedEx services like 2-day express?

To generate only FedEx Ground labels in PluginHive and prevent other FedEx services from being used, follow these steps: 1. Go to the PluginHive App and navigate to **Settings**. 2. Click on **Documents/Labels Settings**. 3. Select **More Settings** within this section. 4. Locate the section called **Label generation strategy**. 5. Under **Rates Selection Strategy (If Customer Selection is Unavailable)**, change the option from **Select Cheapest** to **Preferred Service**. 6. From the dropdown that appears, select **FedEx Ground** as the preferred service. 7. Save your settings. By setting FedEx Ground as the preferred service in this manner, the system will generate labels exclusively for FedEx Ground, ensuring compliance with shipping regulations that restrict you to ground shipments only.

How can I configure the app to generate labels only using my Israel warehouse address as the “From” address for shipping?

To generate labels using your Israel warehouse as the “From” address, follow these steps: 1. Verify that in Shopify, the assigned fulfillment location for each order is set to your Israel warehouse (e.g., “shefer”). 2. In the PluginHive app, ensure that the label generation is configured to use the Israel warehouse as the “From” address. 3. When using auto-generate label, make sure the Shopify fulfillment location and the PluginHive “From” address are consistent—both must indicate the Israel warehouse. 4. If you receive any inventory-related errors, double-check that the inventory for the Israel location is accurate and available in Shopify. Maintaining this alignment between Shopify assigned locations and label generation settings will prevent auto-canceling errors and enable successful label creation from your Israel address.

How can I confirm if my shipment has been processed by FedEx after generating a label?

To confirm whether your shipment has been processed by FedEx after creating a shipping label: 1. Check if the label has been scanned by FedEx – this usually happens when FedEx picks up the package. 2. Use the tracking number associated with the label on the FedEx tracking website to see the current status. 3. Reach out to FedEx customer support or your FedEx account representative for detailed confirmation about pickup or transit status. 4. If the label is scanned and the package is in transit, you can be assured the delivery process is underway.

How can I confirm that the shipping label generation issue has been resolved?

To confirm if the label generation issue is resolved: 1. Attempt to generate a shipping label as you normally would in PluginHive. 2. Check if the rates load properly and the label generates without indefinite loading. 3. If label generation works as expected, the issue has been fixed. 4. If you still experience problems, report back to PluginHive support for additional assistance.

How can I confirm when the FedEx app for Shopify resumes generating UK domestic shipping labels after an outage?

To confirm if the FedEx app is fully operational for UK domestic shipments: 1. Visit the FedEx official website or their service status page to verify if rates and services are available for UK domestic shipping. 2. Open your Shopify store and try generating a fresh shipping label for a domestic UK order through the FedEx app. 3. If labels generate without error and valid services appear, the issue is resolved. 4. If errors persist, double-check your internet connection and app integration, and if needed, contact PluginHive support or FedEx for help. This manual confirmation ensures you know exactly when normal label creation resumes.

How can I control order fulfillment timing and label generation notifications to customers?

To gain control over order fulfillment timing and the sending of shipment notification emails, you can use PluginHive’s "PH Multi Carrier Shipping Label App." This app provides a separate user interface where Shopify orders are synced, allowing you to: 1. Generate shipping labels within the app without immediately fulfilling orders. 2. Choose when to mark orders as fulfilled, preventing automatic customer emails until you are ready. 3. Manage fulfillment and notifications more flexibly, reducing premature or multiple emails to customers.

How can I correct an order fulfillment that has already been split incorrectly and multiple shipping labels have been generated?

To correct the issue, follow these steps: 1. Update the product weights accurately in your Shopify product settings. 2. Cancel the existing shipping labels for that order within the PluginHive app. 3. Use the Manual Label Generation feature in the app to recreate the shipping label(s). This process will take the updated product weights into account and generate the correct number of packages and labels, ideally a single fulfillment and label if the total weight fits the package limits.

How can I correct missing recipient information in Shopify to successfully generate shipping labels?

To correct missing recipient information: 1. Navigate to Shopify Orders in your admin dashboard. 2. Select the problematic order. 3. Click the option to edit the shipping address. 4. Enter the recipient’s name by filling in both First Name and Last Name fields, or provide a company name. Shipping carriers like FedEx require either a person’s name or company name for label creation. 5. Save the updated address information. 6. Retry generating the shipping label within your shipping app or PluginHive interface. These steps ensure that essential recipient contact details are included, avoiding label generation errors related to missing contact names.

How can I create shipping labels and generate pickup requests using PluginHive?

To create shipping labels and generate pickup requests in PluginHive, follow these steps: 1. **Generate Shipping Labels:** – Go to your PluginHive dashboard and select the desired order for which you want to create a shipping label. – Enter the necessary shipment details, such as package weight, dimensions, and courier preferences, if applicable. – Click on the “Generate Shipping Label” button. The system will process the request and provide a printable label that you can attach to your shipment. 2. **Create Pickup Requests:** – Once the shipping label is generated, navigate to the pickup request section within the dashboard or the order details page. – Fill in pickup details including date, time, and location from where the courier should collect the shipment. – Submit the pickup request which will be sent to the selected courier company to arrange the pickup. 3. **Upload Shipping Documents:** – If required, upload necessary shipping documents through the document upload feature linked to the shipment/order. This could include invoices, manifests, or customs forms depending on your shipment type. By following these steps, you can efficiently manage shipping labels, pickup requests, and associated documentation directly within PluginHive.

How can I declare the value of items when generating a shipping label for insurance purposes in PluginHive?

To declare the value of items for insurance purposes when generating a shipping label in PluginHive, follow these steps: 1. During the shipping label creation process, locate the field or option to enter the declared value for the shipment. This value represents the worth of the items being shipped. 2. Enter the declared value accurately to ensure the shipment is insured for that amount. 3. The declared value will be used to include FedEx insurance coverage on the shipment, protecting against loss or damage. 4. In the event a package is lost or damaged, you can file a claim for reimbursement up to the declared insured amount. 5. For detailed guidance, review PluginHive’s instructional video on generating shipping labels with declared value and insurance enabled. 6. If you encounter any difficulties or need additional help, contact PluginHive support for assistance. This process ensures that your shipments are covered under FedEx insurance and eligible for claims if lost or damaged in transit.

How can I delete or cancel FedEx shipping labels generated by PH Ship Rate & Track if they were created without using the correct FedEx rates?

To cancel a shipping label in the app, follow these steps: 1. Locate the order with the generated label in the PH Ship Rate & Track interface. 2. Click the down arrow beside the column labeled 'Label Created' or the label status section. 3. Select the option 'Cancel Label' from the dropdown menu. This will void the label to prevent it from being used for shipping. If your screen does not show a 'Label Status' or label cancellation option, it may be due to a different interface version or app settings, and you should verify you are using the latest app version or consult PluginHive support for updated cancellation procedures.

How can I determine which label size is compatible when generating labels in PluginHive?

A commonly compatible label size for most shipments is "Paper_4x6." In the PluginHive app, under Print Label Size in the Documents/Labels Settings, select "Paper_4x6" and attempt to generate the label again. If it still doesn’t work, try other available options one by one until you find a label size that successfully generates without errors.

How can I disable sending automatic emails to customers once shipping labels are generated to avoid sending multiple emails per order?

To disable automatic emails sent to customers when shipping labels are generated, follow these steps: 1. Open the PluginHive app and navigate to the **Settings** section. 2. Go to the **Notifications** tab within Settings. 3. Locate the option labeled **Notify Customer On Order Fulfillment**. 4. Disable this option to stop sending automatic fulfillment emails to customers when labels are generated. This will prevent customers from receiving an email for each box or tracking number generated.

How can I disable the PluginHive app’s shipping rates during checkout while still using it for label generation only?

To use PluginHive exclusively for label creation without showing shipping rates at checkout: 1. Access the PluginHive app **Settings**. 2. Locate the option related to rate fetching or rate display during checkout. Commonly called something like **Enable Rates on Checkout**. 3. Disable or turn off this option so that no shipping rates from the PluginHive app appear during the store’s checkout process. 4. This configuration allows you to create and print shipping labels manually or in bulk within the app, without impacting the checkout experience or quoting shipping rates to customers. 5. Confirm by testing an order to ensure the rates do not display, but you still have access to label generation features inside the app’s dashboard.

How can I download the shipping label PDF and invoice after they are generated in the PluginHive app?

To download the shipping label and invoice: 1. Go to the list of your orders within the app. 2. Select the specific order for which the label has been generated. 3. Click on the "Download Documents" button associated with that order. This will provide options to download the shipping label PDF and the invoice. These documents can then be printed and used for shipping.

How can I duplicate an order in Shopify to generate a new shipping label through PluginHive?

To duplicate an order in Shopify for creating a new shipping label, perform the following: 1. Log into your Shopify admin panel. 2. Navigate to the “Orders” section and locate the order you want to duplicate. 3. Open the order and click on the “More Actions” dropdown menu. 4. Click on “Duplicate” to create a copy of the order. 5. Review the duplicated order to ensure all product, weight, and shipping details are correct and updated as necessary. 6. Use this duplicated order in your PluginHive app to generate a new shipping label. If you need help duplicating orders, contact Shopify support as PluginHive team recommends.

How can I enable FedEx Saturday Delivery service in the PluginHive FedEx app so I can generate labels with Saturday delivery options?

To enable Saturday Delivery services: 1. Go to the app: Settings -> Account Settings. 2. Click on your FedEx Account Number. 3. Enable the "FedEx Saturday Delivery" option. 4. Then, navigate to Settings -> Additional Services in the app. 5. Enable "Saturday Shipment Settings" and save the changes. After these steps, when generating shipping labels, you will see the option to choose Saturday Delivery services. If the option does not appear immediately, verify that both settings are enabled and try again.

How can I ensure that customized shipping options do not override the customer-selected shipping rate during label generation?

Customized shipping options can cause the app to treat the customer’s chosen rate as a custom method, leading it to select the cheapest available service label instead. To prevent this: 1. Avoid using custom or fallback shipping rates that are manually configured outside of the app’s calculated services. 2. Enable and display carrier-calculated shipping rates (e.g., FedEx calculated services) within the app’s "Carrier Services" settings. 3. Confirm that customers are selecting from the carrier-calculated service list during checkout. 4. This ensures that the system recognizes the customer-selected rate as valid and generates shipping labels accordingly without defaulting to the cheapest option. By relying on carrier-calculated services and reducing manual custom shipping options, you maintain consistency between selected rates and printed shipping labels.

How can I ensure that only FedEx Ground Economy labels are generated, and prevent orders from using FedEx Home Delivery in the PluginHive Ship Rate app?

To generate labels exclusively for FedEx Ground Economy and stop FedEx Home Delivery labels from being created, follow these steps: 1. Understand that modifying Carrier Service settings under App > Settings > Rate Settings > Carrier Service only affects rate display, not label generation. 2. Navigate to App > Settings > Document/Label Settings. 3. Click on More Settings within the Document/Label Settings section. 4. Locate the Rate Selection Strategy option. 5. Set the Rate Selection Strategy to ‘Preferred Service.’ 6. Select FedEx Ground Economy as the preferred service. 7. Save the updated settings. 8. After saving, generate labels for a few orders to verify that the labels are now consistently using FedEx Ground Economy. This configuration ensures that label generation aligns with your preferred carrier service, overriding any default selections like FedEx Home Delivery.

How can I ensure that only specific FedEx services, such as Ground Economy or Express Saver, are enabled and used for label generation?

To restrict available FedEx services for shipping labels: 1. Navigate to App -> Settings -> Rates Settings and enable only the desired services (e.g., Express Saver). 2. For manual control, use the Single Label Generation process within the app to select and confirm the correct FedEx service before generating each label. 3. Be aware that some services may still appear due to FedEx rate availability or account settings, but you can select the preferred one at label creation. 4. If services enabled but not used continue to appear, verify the FedEx account restrictions and contact PluginHive support to troubleshoot configurations.

How can I fix an order showing "shipping not required" in Shopify so that PluginHive can generate the shipping label?

To fix orders that show “shipping not required” and thus prevent label generation: 1. Go to Shopify admin and locate the affected order. 2. Check if the order’s delivery method is incorrectly set as “shipping not required.” 3. Edit the order or the product listing to ensure the product is set as a physical product. 4. Update the order’s shipping method to a valid shipping option that requires shipment. 5. Save changes and return to PluginHive to generate the shipping label again. Ensuring the order correctly requires shipping in Shopify is essential for PluginHive to process label creation successfully.

How can I fix shipping labels that were generated without the dry ice indication?

If your labels were generated without showing dry ice information due to prior product setup not including it, follow these steps to fix them: 1. Update the product settings to indicate that dry ice is required. 2. Cancel the previously generated labels that did not include the dry ice info. 3. Regenerate new shipping labels for the impacted orders after the updates. 4. Verify that the new labels correctly display "Ice" or dry ice notation as needed. This process ensures compliance and avoids shipment issues related to dry ice handling.

How can I fix the error "Commodity Description is required" when generating shipping labels?

This error occurs because one or more products in the order are missing the Customs Description, which is mandatory for label generation. To resolve this: 1. Review the products included in the order that is failing. 2. Identify any product entries lacking a Customs Description. 3. Update each product with an accurate and complete Customs Description in your product data or listing. 4. Save the updated product details. 5. Retry generating the shipping label for the order. Ensuring all products have a Customs Description should eliminate this error and allow label creation.

How can I fix the issue of label generation failure for FedEx shipments that were originally set as COD?

To fix label generation failure for FedEx shipments marked as COD, change the order’s payment method to Prepaid in your store’s order management system. Since FedEx does not allow COD shipments, the payment must be billed to a FedEx account number or prepaid. After updating the payment method, try generating the shipping label again within PluginHive, and the shipment should process successfully.

How can I fix the issue where the AWB (Air Waybill) is being generated in the sender’s local currency (e.g., Brazilian Real) instead of US dollars?

To generate the AWB in US dollars or the shipping destination currency, follow these steps: 1. Go to the app dashboard and navigate to **Settings** > **International Settings**. 2. Locate the **Currency Type** setting. By default, it may be set to 'Sender' (which uses the store’s local currency). 3. Change this setting to **'Recipient'**, which means the currency of the destination country will be used for label generation. 4. Save the changes and generate a new shipping label to see the currency reflected as USD. This adjustment ensures that AWBs are issued in the correct currency for the recipient country.

How can I generate a FedEx shipping label for my order using the PluginHive app in Shopify?

To generate a FedEx shipping label using the PluginHive app, follow these steps: 1. Go to your Shopify Orders page. 2. Open the PluginHive app from within Shopify. 3. Use the Single Label Generation Process provided by the app to create a FedEx shipping label for your order. 4. After generating the label, print all the necessary shipment documents. 5. Prepare your package for shipping as per FedEx guidelines. This process allows you to generate labels directly from your Shopify store efficiently.

How can I generate a FedEx shipping label using PH Ship Rate & Track without using Shopify's fulfillment system?

To generate a FedEx shipping label directly using PH Ship Rate & Track, you must create or select an order in Shopify that is still marked as Unfulfilled. The app only allows label generation for Unfulfilled orders, not for those already marked as Fulfilled in Shopify. Follow these steps: 1. Log into your Shopify store and ensure the order you want to ship is in Unfulfilled status. 2. Open the PH Ship Rate & Track app within Shopify. 3. Locate and select the Unfulfilled order you need to ship. 4. Use the app’s label generation feature to create the FedEx shipping label. 5. If the process stops or fails, double-check that the order is Unfulfilled in Shopify. If it is marked Fulfilled, you cannot generate the label through the app for that order. Instead, you must either revert the fulfillment status or create a new Unfulfilled order to proceed. For detailed guidance, refer to the PluginHive knowledge base: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/#auto_manual_label. If issues persist, contact support with your order details for further help.

How can I generate a forward shipping label for an exchange using the PluginHive app when the order is currently marked as fulfilled?

You can generate forward shipping labels in the PluginHive app only for Shopify orders that are in the unfulfilled status. Since your order is marked as fulfilled, forward labels cannot be created directly for that order in the app. For future exchanges where the exchanged product is marked as unfulfilled in Shopify, the PluginHive app will display those orders, allowing you to generate forward shipping labels. To generate a forward label within the app for unfulfilled orders, follow these general steps: 1. Ensure the order status in Shopify is unfulfilled. 2. Open the PluginHive app and locate the unfulfilled order requiring a label. 3. Follow the label generation workflow outlined in the app or refer to the official guide here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/#auto_manual_label If you want to generate forward shipping labels for already fulfilled orders, you will need to do so outside the PluginHive app as this functionality is not supported.

How can I generate a new shipping label for missing items from an order when the original label has already been created through the PluginHive app?

The PluginHive app does not support generating additional or replacement shipping labels for an order if a label has already been created for that order. To handle missing items that need to be re-shipped, follow these steps: 1. Create a new order in your Shopify store that includes only the missing items you need to resend. 2. Use the PluginHive app to generate a shipping label for this new order. 3. Ship the missing items using the newly generated label. This workaround ensures you can produce a valid shipping label for the missing items without affecting the original shipment or order records. If you need further assistance with this process, contact the support team.

How can I generate a single shipping label for an order with multiple items when the system tries to create multiple labels by default?

To generate a single shipping label for all your items in one box, you need to manually edit the package details in the app before generating the label. This involves consolidating all products into a single package rather than allowing the system to create separate labels based on item quantities or defaults. You can follow the step-by-step instructions provided in the PluginHive knowledge base for single label generation here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/?srsltid=AfmBOorZrlJ1F4Y-InnILCR3osuxDdPbHOC9MFgB4JI0w89x69qp-C6O#auto_manual_label. This process allows you to override automatic splitting and create one label for the entire order. If you encounter issues or have further questions, support can assist you accordingly.

How can I generate FedEx shipping labels for existing orders (including pre-orders) from the backend using PluginHive?

To generate FedEx labels for existing orders in your Shopify store through the PluginHive app: 1. Open the PluginHive app and locate the order you want to ship. 2. Select the order. 3. Click on the “More Actions” button (usually a dropdown). 4. Choose “Generate Label” from the options. 5. The app will create a FedEx shipping label for that order, which you can then print and use. Please note that Shopify supports label creation and order fulfillment for orders within 60 days of purchase. If your pre-orders are older, this Shopify limitation may affect label generation directly through the app. In such cases, test generating a label to confirm functionality.

How can I generate FedEx shipping labels in bulk using PluginHive?

To generate labels in bulk via PluginHive: 1. Navigate to the PluginHive app dashboard within your Shopify admin. 2. Access the orders section and filter the orders you want labels for. 3. Select multiple orders by checking the respective checkboxes. 4. Use the bulk action feature to create shipping labels for all selected orders simultaneously. 5. Review and download the labels for printing or export them as needed. This streamlines shipping label production and saves time on manual processing.

How can I generate FedEx shipping labels using different service types in PluginHive?

To generate shipping labels with your preferred FedEx services in PluginHive: 1. When creating a label, review the package type you have selected. If you want to use Ground Economy services, make sure the package is set as a custom package rather than default FedEx Express packaging. 2. During label generation, manually select the FedEx service you want (e.g., Ground Economy, One Rate, Overnight) if options are available. 3. Confirm your shipment details and generate the label. 4. If certain services don’t show up at checkout, you may need to adjust your Shopify carrier account settings to enable those services for your store’s shipping zones. 5. If label generation is easier or faster directly in Shopify, you can use PluginHive for rate display but generate labels via Shopify as an alternative. Always test multiple orders with varying shipping and package details to ensure label generation aligns with your operational requirements.

How can I generate multiple labels manually in PluginHive, similar to Shopify’s system, instead of using auto-generated labels?

PluginHive offers a Single Label Generation process that allows you to manually create and edit shipping labels for each package, similar to Shopify’s manual label creation system. To use this feature: 1. Access the Single Label Generation option within your PluginHive dashboard. 2. Select the order or package for which you want to create a label. 3. Edit the package details as needed, including weight, dimensions, or other specifics relevant to your shipment. 4. Generate the shipping label based on the edited package information. 5. Download or print the generated label for use. This process helps you customize each label rather than relying on auto-generated ones. For visual guidance, a tutorial video of this process is available that demonstrates how to perform each step efficiently.

How can I generate shipping label samples using the PluginHive app for my orders?

To generate shipping label samples using the PluginHive app, follow these steps: 1. Access your order management section within your store's admin panel. 2. Locate the order for which you want to generate a label. 3. Use the PluginHive app interface to either manually generate a shipping label by selecting the order and clicking "Generate Label," or enable the auto-generate label feature which automatically creates labels based on your configured rules. 4. If you are doing drop shipping or shipping from a location different than your default, make sure to update the shipping origin location in the PluginHive app settings before generating the label to ensure accuracy. 5. After label generation, you can download and print the label to include with your shipment. For detailed configuration and steps, you can also refer to the official knowledge base article here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/#auto_manual_label

How can I generate shipping labels again after auto-cancellation by the PH Ship Rate & Track app?

To regenerate labels after auto-cancellation: 1. Go to your Shopify admin and locate the orders with canceled labels. 2. Manually unfulfill these Shopify orders to reset their fulfillment status. 3. Open the PluginHive Ship Rate & Track app and select these orders to generate new shipping labels. 4. Wait patiently for the app to process label generation and update the order statuses in Shopify accordingly. 5. Do not manually fulfill orders after label generation to prevent automatic cancellations.

How can I generate shipping labels for an order that was fulfilled in the past and then the fulfillment was cancelled?

If you need to generate a new shipping label for an order that was fulfilled and then the fulfillment was cancelled, note the following: 1. FedEx labels generated via the PluginHive app can only be canceled within 24 hours of label creation through the FedEx API. Within this timeframe, you can cancel the label in the app and generate a new one to fulfill again. 2. If the order is older than 24 hours and you have already manually cancelled the fulfillment in Shopify, the app will not support creating new labels for that order. In this case, you must: – Manually generate a new FedEx shipping label directly on fedex.com. – Fulfill the order again manually within Shopify using this new label. This process ensures that you can update shipping despite past fulfillment cancellations outside the app’s 24-hour cancellation window.

How can I generate shipping labels for orders containing multiple parcels using the PluginHive app?

The PluginHive app supports generating labels for multi-parcel consignments. To do this, follow these steps: 1. Ensure your shipping account (e.g., FedEx) is properly connected in the app. 2. Navigate to the app’s order management or label generation section. 3. For orders with multiple packages, specify the number of parcels per order during label creation. 4. The app will generate individual labels corresponding to each parcel within the order. 5. Use the provided App Setup Article for detailed guidance on configuring multi-package shipments. If you need further assistance, PluginHive offers onboarding support via Zoom calls where they can walk you through the entire setup and label generation process. You can book a call at your convenience using the appointment link provided in their support communications.

How can I generate shipping labels in bulk using PluginHive on Shopify?

To generate shipping labels in bulk with PluginHive, you have two options: 1. **Auto-Generate Shipping Labels:** – Select all the orders you want to process. – Use the "Auto-generate shipping labels" option from the app dashboard. – Labels for all selected orders will be created automatically based on the current app settings. – Note: You will not be able to edit package details before the labels are generated when using this option. 2. **Generate Labels with Package Editing:** – Select the orders for which you want to create labels. – Choose the "Generate Label" option instead of auto-generate. – This allows you to edit package details (such as dimensions, weight, or shipping method) before generating the shipping labels. – Confirm the details and proceed to generate each label individually or in batches based on your edits. This approach helps you process multiple orders efficiently while retaining control over shipment details when needed.

How can I generate shipping labels in bulk using the PluginHive app within Shopify?

To generate shipping labels in bulk using the PluginHive app: 1. Open your Shopify Admin and navigate to your **Orders** page. 2. Filter or select the orders you want to process shipping labels for. 3. Within the PluginHive app interface, use the bulk label generation feature to create and print shipping labels together. 4. The app automatically sends live tracking updates to your customers without requiring additional coding. 5. If unfamiliar with the bulk generation process, you can schedule a call with PluginHive support to guide you through order fulfillment and label printing steps. Using this feature streamlines shipping workflows by minimizing manual label creation and keeps your customers informed with tracking updates.

How can I generate shipping labels using FedEx Ground Economy within the PluginHive app?

To generate shipping labels with FedEx Ground Economy in PluginHive: 1. Ensure FedEx Ground Economy is enabled and custom boxes are added as needed. 2. When creating a shipping label, select the shipment service as FedEx Ground Economy. 3. Use the default weight and dimension settings or select a FedEx Pak if applicable. 4. For each shipment, you can change the packaging option to use the custom box you created. 5. Generate and print the label with FedEx Ground Economy service. This process helps reduce manual work and facilitates using special shipping services effectively.

How can I generate shipping labels using FedEx through the PluginHive app in Shopify?

To generate FedEx shipping labels correctly with PluginHive: 1. Log in to your Shopify admin panel. 2. Navigate to the **Orders** section and select the specific order for which you want to create a label. 3. Click on the **More Actions** dropdown menu located on the order details page. 4. Click **Generate Shipping Label**. This will open the PluginHive app's rate display interface. 5. Review the available shipping rates for carriers, including FedEx. 6. Select FedEx rates and proceed to purchase and print the shipping label. This method ensures accurate carrier rate retrieval and address validation for FedEx shipments.

How can I generate shipping labels using PluginHive and verify the shipping cost?

To generate shipping labels and verify the shipping cost using PluginHive, follow these steps: 1. Log in to your PluginHive dashboard integrated with your Shopify store. 2. Navigate to the orders section and select the order for which you want to create a shipping label. 3. Choose the preferred shipping carrier and service based on your shipping requirements. 4. Confirm the package details such as weight, dimensions, and delivery address to ensure accuracy. 5. Click on the option to generate the shipping label. PluginHive will calculate the shipping cost automatically based on the carrier and service selected. 6. Review the shipping charges displayed before finalizing the label. 7. If all details and costs are correct, confirm and print the shipping label to attach it to your package. If you encounter any difficulties during this process, you can reach out to PluginHive support for real-time assistance, including calls or meetings if necessary.

How can I generate the first airway bill using the PluginHive FedEx app?

To generate airway bills (shipping labels) using the PluginHive FedEx app: 1. Ensure your store is connected with your FedEx account in the PluginHive app. 2. Confirm that your orders have been imported into the app for label creation. 3. Select the order(s) you want to ship and choose “Generate Label” within the app interface. 4. Review shipping details such as weight, dimensions, and addresses before confirming. 5. Once generated, print the airway bill and attach it to your shipment. PluginHive offers guided support calls for label generation and pickup requests if needed to assist with this process.

How can I generate two separate shipping labels for one order using PluginHive FedEx integration?

To generate multiple labels for a single order using PluginHive FedEx integration, you need to pack the products into multiple packages before generating the labels. This is done through the Single Label Generation process. Follow these steps: 1. Access the order within the PluginHive dashboard. 2. Use the Single Label Generation feature to divide the order items into multiple packages. 3. Assign the quantities and package details for each package accordingly. 4. Generate a separate shipping label for each package based on the assigned packs. For detailed guidance, refer to the PluginHive article on Single Label Generation here: https://www.pluginhive.com/shopify-shipping-fedex-single-label-generation/ If you encounter any issues during the process, you can reach out to PluginHive support for further assistance.

How can I get assistance with configuring the PluginHive app to automate my shipping process, including setting up shipping rates and generating labels?

To configure the PluginHive app for automating your shipping process, including setting up rates and generating shipping labels, follow these steps: 1. Access the PluginHive app in your Shopify admin panel. 2. Navigate to the shipping settings section where you can configure shipping rates according to your preferences (weight-based, price-based, or carrier-calculated rates). 3. Set up your preferred shipping carriers and connect your accounts within the app to enable label generation. 4. Review and save your shipping rules to automate the calculation of accurate shipping costs at checkout. 5. Use the label generation feature to create and print shipping labels directly from the app dashboard for your orders. 6. For personalized guidance or troubleshooting, schedule a support call using the provided appointment link to get step-by-step help from the PluginHive support team.

How does the PH Ship Rate and Track for FedEx app work with manually set shipping rates on the Basic Shopify plan?

Even if you manually set shipping rates in Shopify due to the Basic plan limitations, the PH Ship Rate and Track for FedEx app links your Shopify store with your FedEx account through FedEx APIs. This allows you to process shipments and generate shipping labels for your Shopify orders from the Shopify admin itself, without the need to access FedEx Ship Manager. The app handles label creation, request pickups, and shares tracking details efficiently within Shopify.

How does the PluginHive app compare to carrier-specific features like FedEx batch label creation?

While the PluginHive app provides an integrated solution for calculating rates, generating shipping labels, and sending tracking updates, some carriers—like FedEx—offer their own batch shipping label features through their ship manager portals. These carrier-specific tools can be advantageous for users who prefer managing shipments directly with the carrier’s native platform for batch processing or other specialized tasks. PluginHive supports label generation but may not replicate all the specific batch processing features available in carrier portals.

How does the PluginHive app handle the shipping pickup location for carriers like FedEx?

The pickup location for carriers such as FedEx is determined by the warehouse address you configure in the app settings. – Ensure your warehouse address accurately reflects where your packages will be picked up. – The app uses this address when scheduling pickups and generating shipping labels. – This setup helps automate pickup requests with FedEx according to your physical fulfillment location.

How does the shipping fee payment process work between Shopify, the PH Ship Rate & Track app, and FedEx?

The shipping fee process operates as follows: 1. At checkout, customers select a FedEx shipping service and pay the corresponding shipping fee along with the product price. 2. The total (product price + shipping fee) is credited to your Shopify bank account. 3. After the order is placed, you generate the shipping label using the PH Ship Rate & Track app for the chosen FedEx service. 4. Once FedEx scans the shipping label, they bill your registered FedEx account for the shipping cost. 5. The shipping amount deducted from your FedEx account corresponds to the fee your customer paid upfront and was deposited into your Shopify account. 6. No additional or hidden shipping charges are applied by either the app or FedEx beyond this process.

How should I handle creating shipping labels for partially fulfilled Shopify orders where some items are unfulfilled?

Since PluginHive does not support generating labels for unfulfilled items within a partially fulfilled order, follow these recommended steps: 1. Identify the unfulfilled items in the partially fulfilled order. 2. Option A: Fulfill the entire order completely in Shopify, then generate the shipping label for the whole order using PluginHive. 3. Option B: Create a new Shopify order solely for the unfulfilled items. This allows you to generate shipping labels for those items via the PluginHive app separately. 4. Option C: If you prefer not to create a new order, generate the shipping label for the unfulfilled item outside the PluginHive app using your carrier’s system and then manually fulfill the item in Shopify. 5. This approach ensures accurate label creation and inventory management without conflicts in the PluginHive app workflow.

How should I handle orders in Shopify that were manually fulfilled after label creation in PluginHive and were subsequently auto-canceled by PluginHive?

If you have manually fulfilled an order in Shopify after creating a label via PluginHive, it can cause PluginHive to auto-cancel the shipping label because the system cannot verify the fulfillment status accurately. To resolve this: 1. Unfulfill the order in Shopify to reset its status to unfulfilled. 2. Avoid manually fulfilling orders or entering tracking information in Shopify if labels are created via PluginHive to prevent auto-cancellation conflicts. 3. Allow PluginHive and Shopify to sync automatically. This enables PluginHive to correctly detect fulfillment and update tracking info without cancellation. 4. If auto-cancellation happens repeatedly or syncing delays are extensive, contact PluginHive support immediately without manually altering order fulfillment in Shopify to enable proper investigation and resolution.

How should I update my FedEx account credentials in the PluginHive app after FedEx prompts for a new meter number and authentication key?

It is recommended to update your FedEx account in the PluginHive app by reconnecting it using your FedEx account number and billing address instead of just the meter number and web service key. This updated integration method: 1. Allows FedEx to generate a fresh set of authentication details and a new meter number. 2. Automatically enables label evaluation and address validation features in the app. To proceed, request PluginHive support to clear your existing FedEx account connection from the app. Once cleared, reconnect the FedEx account by providing the billing address and account number details. After reconnecting, test by generating shipping labels to confirm successful integration. If you encounter any issues, you can reach out to support for further help or schedule a call for guided assistance.

How should orders be fulfilled when multiple fulfillment locations are involved for a single Shopify store using the PluginHive app?

When a Shopify store has multiple fulfillment locations and orders require items to be shipped from different locations, keep in mind: 1. The PluginHive app currently does not support splitting a single order’s fulfillment across multiple fulfillment locations automatically. 2. Orders must be fulfilled from one location at a time when generating shipping labels within the app. 3. For orders needing multiple fulfillment points, you may handle fulfillment by: – Creating separate shipments manually for each fulfillment location within Shopify. – Generating shipping labels individually for each partial shipment corresponding to the respective fulfillment location. 4. Use manual selection within the app to assign the appropriate FedEx account and shipping details based on the fulfillment location for each shipment. This approach requires manual intervention to manage multiple locations but allows correct label creation per location.

How to enable third-party insurance value passing for FedEx claim eligibility in PluginHive?

Steps to enable declared value for insurance claims in PluginHive: 1. Navigate to App > Settings > Additional Services. 2. Enable “Is Third Party Insurance required for Forward Shipments?” option. 3. This allows the app to pass product declared value (by default, product price) to FedEx during label generation. 4. The declared value will be sent only for new shipments generated after enabling this setting. Make sure to enable this before generating shipping labels to ensure FedEx recognizes the declared value for insurance claims. These FAQs summarize key technical, configuration, and process-related questions and answers extracted from the conversation, providing actionable solutions for other PluginHive users facing similar issues.

How was the issue with the incorrect currency code for Chilean Peso in FedEx shipping rates resolved in PluginHive?

The PluginHive app was updated to correct the currency code for Chilean Peso for FedEx shipments. Previously, the app was sending "CLP," which FedEx did not fully support. Now, the currency code has been changed to "CHP," which FedEx accepts. This enhancement ensures that merchants can generate shipping labels and retrieve FedEx rates for shipments involving Chile without encountering currency-related errors. Merchants should update the app and test label generation with Chilean addresses to confirm the fix. If assistance is needed, PluginHive offers support including Zoom calls to demonstrate the enhancement.

If I accidentally mark a shipping label as "Cancelled" but the order is already in process for delivery, will the delivery still proceed or stop?

If the shipping label is already scanned by FedEx and the order has been picked up for delivery, the cancellation marking in your system will not stop the delivery. The shipment will proceed as scheduled. To confirm: 1. Verify whether the shipping label was scanned by FedEx. 2. If scanned, the order is already in the shipping pipeline and will be delivered. 3. Track the shipment using the FedEx tracking number on their portal for real-time updates. 4. Contact FedEx directly if you need further confirmation or assistance regarding the shipment status. If you need the order delivered sooner than originally scheduled and the current shipment hasn’t been picked up yet, consider generating a new label with an expedited service (e.g., Overnight), though this may incur additional costs.

If I cancel a shipping label, will I receive a refund?

When you generate a shipping label, you are not charged immediately. The shipping amount is only deducted once the label is scanned by the FedEx agent. Therefore, if the label has not been scanned, you will not incur any charges. You can cancel the label within 24 hours of its generation to avoid any charges. If the label has already been scanned, the shipping charge will apply and cannot be refunded.

If we add a location in the PluginHive app, will the app create the FedEx shipping labels or will ShipStation continue to create them?

The PluginHive app can show FedEx calculated shipping rates at checkout, generate shipping labels, request FedEx pickups, and share tracking details. However, the app does not automatically create shipping labels without user action. If you prefer ShipStation to continue creating your FedEx shipping labels, you can maintain your current workflow without switching the label creation process to the app. The app can still be used to generate labels manually or in bulk from your Shopify orders page whenever needed. If you want to learn how to automate label generation within the app or streamline bulk label creation, a demonstration can be arranged to walk you through the process with a sample order.

Is a Zoom call or direct support session available to diagnose shipping label address issues with the PluginHive app?

Yes, PluginHive support offers live Zoom sessions for troubleshooting. To arrange this: 1. Confirm your availability to PluginHive support for a call. 2. Join the Zoom meeting at the scheduled time using the link and credentials provided by support. 3. During the call, share your screen and allow support to review your app and Shopify settings together. 4. Use this session to clarify issues and receive guided help in real time. Note: This option is useful if remote diagnosis through messages is insufficient.

Is it possible to add my UPS account to the PluginHive app so customers can choose between FedEx and UPS shipping options?

The PH Ship Rate & Track for FedEx app only supports FedEx integration. To include UPS shipping options and allow customers to choose between FedEx and UPS, you need to use the PH Multi Carrier Shipping Label app. This advanced app enables you to connect your UPS account, automate shipping processes, and display shipping rates from multiple carriers including UPS. You can install the PH Multi Carrier Shipping Label app and take advantage of a 14-day free trial. Assistance with plugin setup is available upon installation.

Is it possible to add SKU numbers to the shipping label to identify items per case?

No, it is not possible to add SKU details to the FedEx shipping label because there is no reference field on the FedEx label that supports printing SKU information. The app does not support embedding SKU numbers on shipping labels at this time.

Is it possible to create shipping labels for orders that have already been marked as fulfilled?

No, it is not possible to generate shipping labels for orders that have been marked as fulfilled outside of the PluginHive app. To create a label for such orders, you must first change the order status back to "Unfulfilled" within your system. Once the order is marked as unfulfilled, you can then generate the shipping label through the PluginHive app.

Is it possible to export shipping labels and order information to CSV or any other format from the app?

Shipping labels can be downloaded as PDF files from the app. For order data, the app provides a way to generate order reports covering the last 30 days, which you can export as CSV for further processing or record keeping.

Is it possible to get a report for monthly shipping costs within the PluginHive app?

Yes, you can generate order reports for orders where shipping labels were created, covering up to the last 30 days. To generate the report: 1. Go to the app and navigate to the Shipping section. 2. Select the "Generate Report" option. 3. Choose the desired time interval for your report (for example, one month). 4. Download the generated report for your review. This report includes relevant shipping cost details based on the labels generated within the selected timeframe.

Is it possible to have shipping labels for FedEx automatically created and uploaded to Google Drive and Google Sheets using the app?

The app allows you to connect your FedEx account and generate shipping labels directly for your Shopify orders. However, the app does not support automatic uploading of labels or other shipping documents to external destinations like Google Drive or Google Sheets. Labels can be printed or downloaded from the app and are available to access within the app for up to 60 days.

Is it possible to include the SKU or Item Name on the shipping label along with the Order Number using the PluginHive app?

No, the FedEx shipping labels generated through the PluginHive app can only include the Order Number as a reference. Other product details such as SKU or Item Name cannot be printed on the shipping label. However, to assist warehouse staff, you can generate and print a Packing Slip that includes these details. To do this: 1. Go to the app’s settings and navigate to **Print Settings**. 2. Set the number of Packing Slip copies you want to print. 3. For any order, print the Packing Slip documents which will include SKU and Product Name information. This method helps warehouse staff identify products correctly without modifying the shipping label.

Is it possible to manually create shipping labels using the PluginHive app without attaching them to a Shopify order?

No, the PluginHive app requires an unfulfilled order in your Shopify store to generate shipping labels. Manually creating labels without an associated Shopify order is not supported within the app. However, you can create shipping labels directly on carrier websites such as FedEx.com to fulfill shipments independently of the app.

Is it possible to merge two orders and ship them using one label in PluginHive?

To ship two orders with a single label using PluginHive, you must first merge the two orders within Shopify to create a new combined order number. Once merged in Shopify, you can generate one shipping label through the app using this new order number. PluginHive itself does not provide a direct feature to merge orders inside the app; order merging must be done externally in Shopify.

Is it possible to personalize the name of the folder or zip file when downloading shipping label documents, for example, to use the order number as the folder name?

Currently, it is not possible to personalize or change the name of the folder or zip file when downloading shipping label documents. The system automatically names the folder with the date and time of the download, and this behavior cannot be modified at this time.

Is it possible to search for shipping labels created more than 30 days ago in the PluginHive app?

The PluginHive app retains order details for the last 60 days only. Therefore, you cannot search for or access labels or order information older than 60 days within the app. If you need to find labels from November and today is beyond the 60-day retention period, those labels will not be available for search or retrieval in the app interface.

Is it possible to see estimated transit times along with the FedEx shipping services and rates when creating a shipping label in Shopify using the PluginHive app?

Currently, the PluginHive app’s new user interface for FedEx shipping labels displays only the available FedEx services and their rates during label creation but does not show estimated transit times alongside them. Previously, in the old UI of the PluginHive Ship, Rate & Track app, estimated delivery times were visible together with service options and rates while generating labels. This feature is dependent on the FedEx API responses, and any update regarding displaying transit times is linked to FedEx’s REST API capabilities. For now, merchants cannot see estimated delivery days directly in the label creation screen, but this aspect is being reviewed in coordination with FedEx API updates. Merchants needing transit time details should check FedEx carrier documentation or contact FedEx support directly for shipment delivery estimates.

Is it possible to split orders above INR 10,000 into multiple smaller orders with separate invoices and shipping labels automatically using PluginHive app or Shopify?

– The PluginHive app supports splitting an existing order into multiple **packages or shipments** (multi-piece shipments), where labels and packing can be handled separately, but these still count as a single Shopify order with one master FedEx invoice. – To split the actual **orders themselves** into multiple separate Shopify orders (for example, splitting an order of INR 24,000 into 3 orders below INR 10,000 each), this functionality needs to be managed **at the Shopify level**, not within PluginHive. – Shopify order splitting means creating multiple unique orders with their own invoices and shipping labels, which can then be processed individually in PluginHive. – Confirmation and support for order-splitting capability depend on your Shopify plan and setup; you should coordinate with Shopify support or your technical team for enabling or managing this feature. – PluginHive only handles shipment processing and label generation based on orders received; decision-making about splitting orders should be done within Shopify or by your internal team before shipment processing.

Is the FedEx Home Delivery Appointment Delivery option accessible within the PluginHive apps for Shopify?

Yes, the FedEx Home Delivery service with the Premium option of Appointment Delivery is currently available in the PluginHive Multi Carrier Shipping Label (MCSL) App for Shopify. Merchants using this app can select Appointment Delivery as a shipping option for FedEx Home Delivery shipments.

Is the PH Ship Rate and Track for FedEx app available on Shopify, and what are its main features?

Yes, the PH Ship Rate and Track for FedEx app is available on the Shopify app store (https://apps.shopify.com/fedex-shipping). It provides the following features: 1. Displays calculated FedEx shipping rates at checkout for accurate customer pricing. 2. Allows bulk generation of FedEx shipping labels directly from your Shopify store. 3. Sends live tracking updates automatically to customers, improving their post-purchase experience. 4. Supports configuration of FedEx services to ensure labels are generated correctly according to your settings. For detailed setup and instructions on generating shipping labels in bulk, you can refer to the knowledge base article: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/#print_fedex_labels_in_bulk. If you encounter any issues during setup or usage, providing specific details will help troubleshoot them effectively.

Is there a way to cancel multiple shipping labels at once in PluginHive, or do I need to cancel each label individually?

Currently, PluginHive does not support bulk cancellation of shipping labels. To cancel labels, you must: 1. Open each order's row individually within the app. 2. Click the **‘Cancel Label’** option for each label you want to cancel. There is no shortcut or batch process available for cancelling multiple labels simultaneously. This manual process is required for every label cancellation.

Is there a way to change the FedEx pick-up address in the PluginHive app without changing the Shopify inventory location?

No, the PluginHive app automatically uses the Shopify assigned Fulfilled Location address to generate shipping labels and to raise FedEx pick-up requests. This means the pick-up address is tied directly to the Shopify Fulfillment Location and cannot be customized or set to a different address within the app. If your inventory location is set to a PO Box, that will also be used as the pick-up address in the app.

Is there a way to get live FedEx shipping rates on Shopify without upgrading to a plan that includes Carrier-Calculated Shipping (CCS)?

To display live carrier-calculated shipping rates (like FedEx) at checkout on Shopify, the Carrier-Calculated Shipping (CCS) feature must be enabled on your Shopify store. This feature is typically included only in higher-tier Shopify plans or available as an add-on for certain plans like the Professional plan. Without upgrading or activating CCS: 1. You cannot show live shipping rates directly at checkout via Shopify’s carrier-calculated shipping capability. 2. However, you can still use PluginHive or similar shipping apps to generate shipping labels based on accurate rates after the order is placed. 3. These apps can also provide live tracking updates to customers once the shipment is created. To explore options for enabling CCS on your current Shopify plan, you should contact Shopify support directly. Alternatively, you can manually configure flat shipping rates in Shopify as a workaround, but these will not reflect live carrier rates.

Is there a way to have different Ship From locations or mask the shipping address when shipping through this app?

Yes, the app provides an option to mask shipping address details on the shipping label. To do this, follow these steps: 1. Go to the app’s **Settings** section. 2. Navigate to **Documents/Labels Settings**. 3. Locate the option titled **Hide data from printing on the label**. 4. Select the label data types you want to mask from the list (for example, address fields). This will hide the selected address information from printing on shipping labels, allowing you to mask shipping addresses effectively. However, managing multiple Ship From locations may require additional setup outside this masking feature.

Is there a way to partially fulfill an order by shipping only part of it through PluginHive?

Yes, you can partially fulfill an order by generating shipping labels manually using the Single Label Generation process: 1. Use the Single Label Generation option in the app. 2. Edit the package contents to exclude the products you don’t want to ship immediately. 3. Generate the shipping label for the partial shipment. Important: Once you partially fulfill an order this way via the app, you cannot use the app to fulfill the remaining portion of the order. To ship the rest, you must manually generate separate labels outside the app and fulfill those items directly in Shopify.

Is there a way to see FedEx Economy/SmartPost rates directly in the PluginHive app without logging into my FedEx account and manually copying the rates?

Yes, you can view FedEx Ground Economy (SmartPost) rates directly within the PluginHive app by enabling this service in your account settings. Follow these steps: 1. Ensure that FedEx Ground Economy service is activated in your FedEx account. 2. In the PluginHive app, go to **App Settings**. 3. Click on **Account Settings**. 4. Expand the section for **FedEx Ground Economy**. 5. Enable the FedEx Ground Economy option. 6. Enter your **Hub ID** and any other required details as registered in your FedEx account. 7. Save the settings. After completing these steps, the FedEx Ground Economy service will be available in the app, allowing you to generate labels and view rates without logging into your FedEx account separately.

Is there a way to see how much was paid on expenses for FedEx shipping in 2023?

Yes, you can determine the amount paid for FedEx shipping by generating an order report that includes shipping costs for each order where a FedEx shipping label was created using the app. To do this, you need to specify the exact date range for the report—in this case, the calendar year 2023. Once you provide that date range, the system can generate a detailed report showing the shipping costs incurred during that period, allowing you to see total FedEx shipping expenses for 2023.

Is there a way to upload post-shipment documents in bulk for multiple orders in PluginHive, especially for FDA documents that need to be added to every order containing food items?

Currently, PluginHive does not support bulk uploading of post-shipment documents for multiple orders. Each document must be uploaded manually on a per-order basis. This limitation also applies to the Merchant Carrier Shipping Label (MCSL) system. Therefore, if you need to upload FDA or similar documents for each order, you will need to perform this step individually for each order within the system.

Is there a workaround to fulfill parts of a single Shopify order from different locations using the PluginHive FedEx app?

Yes, a common workaround is to manually duplicate the original Shopify order and divide the items by fulfillment location. For example: 1. Duplicate the customer's original order in Shopify. 2. Divide the line items between the duplicated orders according to store locations (e.g., hats in one order for the Victoria store, t-shirts in the other order for the Vancouver store). 3. Use the PluginHive FedEx app to generate separate shipping labels for each duplicated order. 4. Fulfill each order independently from its respective location. This manual duplication enables multiple locations to ship different parts of the original order separately without automatic order splitting.

Is there an alternative PluginHive app with similar functionalities, and how can I get help setting it up?

Yes, the PH Multi Carrier Shipping Label app offers similar functionalities as the PH Ship Rate & Track app. It provides various subscription plans starting from $9 USD. For setup assistance, you can request a support session over Zoom where the team will guide you through installation and configuration. You can find more information on the product page here: https://www.pluginhive.com/shopify-multi-carrier-shipping-label-app/

Is there an app available that offers similar shipping functionality specifically for UPS carriers?

Yes, the PH Multi-Carrier Shipping Label App supports UPS integration and provides the same core functionalities as other apps, including: – Displaying calculated shipping rates for UPS services during checkout – Generating UPS shipping labels directly within the app – Sending live UPS tracking updates automatically to customers after shipment To get started, install the PH Multi-Carrier Shipping Label App and take advantage of the 14-day free trial. After installation, you can schedule a call with support for personalized assistance during setup. Additionally, detailed setup instructions are available in the app’s documentation article to help you configure UPS carriers appropriately.

Is there an app that allows integration of Royal Mail accounts for shipping through PluginHive?

Yes, PluginHive’s Multi Carrier Shipping Label App supports integration with Royal Mail Online Business Accounts. To connect your Royal Mail account via API, you must meet the requirement of processing up to 25,000 shipments per year. If you meet this volume, you need to subscribe to Royal Mail’s API plan and obtain the Client ID and Client Secret from their Developer portal for API integration. Alternatively, you can integrate Royal Mail via EasyPost without the 25,000 shipments annual volume requirement. This method involves creating a free EasyPost account and connecting it with PluginHive’s app to use Royal Mail rates and labels. For detailed guidance, refer to EasyPost’s Royal Mail integration guide at https://www.easypost.com/royal-mail-guide.

Is there an option to automatically fill shipping address alphabets in lowercase when entering address details in the app?

No, the app directly uses the shipping address information as provided in the Shopify order and does not have a feature to automatically convert or autofill address details in lowercase letters. Any changes to the case format of the address (such as converting from uppercase to lowercase) need to be done manually in Shopify before generating the shipping label. The app cannot modify or edit the address details on its own.

My FedEx account was removed from the PluginHive app without my action. Should I re-register it, and how can I resolve this issue?

If your FedEx account is no longer configured in the PluginHive app and you did not remove it yourself, follow these steps to resolve the issue: 1. Understand that the previous FedEx account registration has been cleared from PluginHive’s end to allow a fresh setup. 2. Re-register your FedEx account within the PluginHive app to restore shipping label generation functionality. 3. To re-register, navigate to the FedEx configuration section in the PluginHive app and enter your FedEx account credentials as required. 4. After re-adding the account, verify that the app is correctly linked and functional by attempting to generate a shipping label. 5. If you encounter any difficulties during re-registration, contact PluginHive support for assistance. Re-registering the FedEx account ensures uninterrupted shipping label generation and proper integration with your PluginHive app.

What additional functionalities does the PluginHive FedEx integration offer beyond rate display?

Beyond displaying shipping rates at checkout, PluginHive allows you to generate FedEx shipping labels directly from new orders within your store. After rates appear correctly, you can create shipping labels for international or domestic FedEx orders through the app’s label generation process. This helps streamline your fulfillment workflow by managing shipments without leaving your store dashboard. The app also supports tracking updates and other shipment management features depending on your plan.

What are the Account Name and Account Number required during registration, and how do I use them with the PluginHive app?

The Account Name and Account Number refer to your personal FedEx shipping account details. To use the PluginHive app on your store, you must have an active FedEx Account. Your FedEx Account Number is essential to connect your FedEx account with the app, enabling features such as displaying shipping rates at checkout, generating FedEx shipping labels, requesting pickups, and sharing tracking information with customers. If you do not have a FedEx Account, you need to register directly with FedEx to obtain one. Once you have your FedEx Account Number, enter it into the app’s registration fields to integrate FedEx services successfully with your store.

What are the best practices to avoid auto-cancellation of labels by the PH Ship Rate & Track app?

To prevent label auto-cancellation: 1. Do not manually fulfill Shopify orders before generating shipping labels in the app. 2. Always generate labels first via the PluginHive app, which will then update Shopify orders automatically with fulfillment status. 3. If you accidentally fulfill an order manually, unfulfill it before generating a shipping label again. 4. Ensure that app permissions and store settings allow the app to update order statuses seamlessly.

What are the exact next steps to retry fulfillment for orders that were manually fulfilled and labels were canceled in the PluginHive app?

To retry fulfillment in such cases, follow these steps: 1. Mark the orders as unfulfilled in your Shopify admin panel. 2. Open the PluginHive Ship Rate app. 3. Select each order individually using the left-hand checkbox. 4. Click the “retry/create new” option to generate new shipping labels. 5. Wait for the app to generate the labels and re-fulfill the orders automatically in Shopify. This process will allow the PluginHive app to properly handle the fulfillment again.

What are the main features of the PluginHive app that I might want to consider before canceling?

The PluginHive app offers several key features including: 1. Displaying accurate shipping rates at checkout. 2. Generating shipping labels for orders. 3. Sending live tracking updates to customers. If you are facing any difficulties with these features or setup issues, PluginHive offers support calls to assist you in making full use of the app’s functionality. You can book a support slot via their appointment link for personalized help.

What are the main functionalities of the PH Ship Rate & Track app and how can I use them?

The PH Ship Rate & Track app offers several key functionalities helpful for shipping management on your Shopify store: 1. **Show Shipping Rates at Checkout:** The app integrates FedEx live shipping rates and displays accurate shipping costs to your customers during checkout based on order details. 2. **Generate Shipping Labels:** You can create FedEx shipping labels directly within the app for your orders, simplifying your fulfillment process. 3. **Request FedEx Pickup:** The app allows you to schedule FedEx pickups for your shipments without leaving Shopify. 4. **Order Tracking:** Enables automatic tracking updates by integrating FedEx tracking numbers with your order details, allowing customers to track shipments easily. To use these features, configure your FedEx account within the app, set your shipping preferences, and manage orders from the app dashboard.

What are the prerequisites for joining a PluginHive support call for assistance with shipping labels?

Before joining a PluginHive support call, ensure the following prerequisites to facilitate an efficient session: 1. Your system should have a fully functional microphone to communicate during the call. 2. You must have permissions enabled to share your screen, allowing the support specialist to guide or troubleshoot your account/setup effectively. 3. Join the meeting promptly at the scheduled time as the call duration is typically limited (usually around 30 minutes), and late arrivals or extended calls may not be accommodated due to other commitments. 4. Use the provided Zoom meeting link and access credentials to enter the virtual meeting room. Adhering to these requirements helps in smooth communication and effective support during your PluginHive assistance session.

What can cause a FedEx parcel label to be rejected repeatedly, and how can I fix these issues?

Common reasons for FedEx parcel label rejection include: – Incorrect or missing harmonization codes on the products being shipped. – Missing required contact information, such as phone numbers. – Exceeding shipping limits or weight restrictions. To fix these issues: 1. Verify and update harmonization codes for all products in your Shopify store to ensure accuracy. 2. Add or correct the contact phone number and other necessary shipping details in the order. 3. Confirm the package complies with FedEx shipping limits and weight restrictions. 4. After corrections, generate a new shipping label through PluginHive or the FedEx portal. If you continue experiencing problems, check FedEx notifications for specific rejection reasons and update the shipment data accordingly.

What can I do to streamline shipping label creation as a small business owner struggling with manual steps?

To simplify and speed up shipping label creation for your small business: 1. Use the Auto Generate Label feature in PluginHive to minimize manual input and clicks. 2. Make sure your product details, especially weights, are fully and accurately updated in Shopify to ensure labels generate correctly. 3. Consider scheduling a support call with PluginHive for personalized guidance on optimizing your settings and workflows. 4. Follow any recommendations shared during support calls and test the process incrementally, providing feedback to support if you face challenges. These steps can help reduce complexity and make your shipping process more efficient.

What causes PluginHive app subscription charges to restart after a store has been reopened?

When a Shopify store is reopened after closure, any installed apps, including PluginHive apps like PH Multi Carrier Shipping Label or PH Ship Rate & Track, may automatically resume their subscriptions. This results in the restarting of app billing cycles, as the apps become active again. To avoid unexpected charges upon reopening your store, uninstall apps you do not intend to use before reopening or immediately afterwards.

What does "auto cancelled" mean for a shipping label, and how can I disable it?

A shipping label is "auto cancelled" when the corresponding order fulfillment is cancelled. This means that if the order fulfillment is voided or reversed, the system automatically cancels the shipping label associated with that order. Currently, to investigate the cause of an auto cancellation and explore possible solutions, additional diagnostic steps such as reviewing your store's order and fulfillment settings are required. There is no direct user setting explicitly labeled to disable "auto cancelled" labels because this behavior is tied to the cancellation of the fulfillment. To address or prevent auto cancellations, ensure that order fulfillments are not cancelled unintentionally. If you experience issues or want a specific resolution, contacting support with order details is necessary for a tailored solution.

What does it mean if a shipping label shows as "auto cancelled" when trying to create a label for an exchange order in PluginHive?

An "auto cancelled" label typically occurs when there is a fulfillment conflict or data mismatch. In your case, if an exchange order has a return already in progress for one item, but PluginHive is pulling in both items for shipping, it may cause label generation issues. However, if the order has already been manually fulfilled in Shopify, PluginHive will not be able to investigate or regenerate the label because manual fulfillment overrides app controls. To avoid this: 1. Ensure you do not manually fulfill orders in Shopify that you plan to ship using PluginHive labels. 2. Allow PluginHive to handle fulfillment and label generation directly for accurate tracking and status updates. 3. If a label is auto cancelled, review order fulfillment status and avoid manual interventions when using the app to prevent conflicts.

What does the "Inactive customer account" error 209 mean in the PH Ship Rate & Track for FedEx app after a UI update, and how can I resolve it?

The error 209 "Inactive customer account" typically indicates that your FedEx account is currently locked due to inactivity or suspended credit privileges. This can happen if you have not used the account for an extended period, as in your case after repair downtime and no shipping labels printed since November. To resolve this issue: 1. Contact your FedEx account manager or the FedEx support team directly to verify the account status and clarify if it is locked or suspended. 2. Request them to reactivate your account or resolve any credit-related holds. 3. Once your account is reactivated or confirmed active, try printing a shipping label again to ensure the issue is fixed. 4. If you do not get a response from your FedEx representative, you can share their contact details with the PluginHive support team, who can follow up on your behalf. This helps expedite resolution and validate your account status for shipping label generation.

What features does the PH Ship Rate & Track app provide, and how does it help with shipping automation?

The PH Ship Rate & Track app automates your shipping process by performing the following functions: 1. Displaying calculated shipping rates to customers at checkout based on your connected carriers. 2. Generating shipping labels automatically, thereby streamlining package preparation. 3. Providing live tracking updates to customers to keep them informed about their order status. 4. For shipments originating from the UK, the app supports integration with Amazon Shipping and UPS, offering access to discounted shipping rates to further optimize your shipping costs. These features collectively reduce manual work related to order fulfillment and improve customer experience through transparent shipping information.

What features does the PH Ship, Rate, and Track app for FedEx provide on my Shopify store?

The PH Ship, Rate, and Track app for FedEx offers the following features on your Shopify store: 1. Displays real-time FedEx shipping rates at checkout, allowing customers to see accurate shipping costs before purchasing. 2. Enables you to create shipping labels directly from the app for your shipments, streamlining the fulfillment process. 3. Allows you to generate tracking numbers for shipments so that customers and store owners can track shipments easily. 4. Supports requesting FedEx pickups through the app, simplifying the logistics by scheduling carrier pickups without leaving the platform.

What features does the PluginHive app provide that might help me decide whether to keep or cancel the subscription?

The PluginHive app offers several key features to assist with shipping and order fulfillment management, including: 1. Displaying calculated shipping rates based on your configured carriers and services. 2. Generating shipping labels directly from your orders. 3. Sending live tracking updates to customers, improving order transparency. If you are experiencing difficulties with these features or need help with setup, you can schedule a call with PluginHive support using their appointment booking link to get personalized assistance.

What features does the PluginHive FedEx Ship Rate & Track app offer to improve my shipping process?

The PluginHive FedEx Ship Rate & Track app offers the following key features to enhance your shipping operations: 1. Display calculated shipping rates at checkout, ensuring customers see accurate FedEx shipping costs. 2. Generate bulk shipping labels for multiple orders efficiently, saving time on order fulfillment. 3. Provide live tracking updates to customers, improving shipping transparency and customer satisfaction. The app integrates seamlessly with your FedEx account to automate these processes, simplifying your overall shipping management.

What happens if an order in Shopify requires fulfillment from multiple locations, and how does the PluginHive app handle such orders?

Currently, the PluginHive app processes fulfillment from only a single location per order. If an order involves two or more fulfillment locations (e.g., stock split between warehouses), the fulfillment process within the app will fail. This failure results in automatic cancellation of the shipping label, and the order may appear as unfulfilled and canceled in Shopify without tracking information or fulfillment details. The app does not support multi-location fulfillment for a single order at this time, so it’s important to manage orders according to this limitation.

What information should be checked if the shipping label fails for an order on the FedEx app integration in a Shopify store?

When a shipping label fails on a Shopify store using the FedEx integration through PluginHive, check the following: 1. The error message displayed during label generation, which often indicates the nature of the issue (e.g., "Commodity Description is required"). 2. The product details in the order, ensuring all required fields such as custom descriptions are filled out. 3. The app’s Commercial Invoice settings to confirm you are passing the correct product information (custom or default description). 4. The XML or data request sent to FedEx to verify the actual product names or descriptions being transmitted. 5. Resolve any missing or incorrect details before reattempting label generation.

What information should I provide to PluginHive support to get help with shipping label errors?

When reporting shipping label errors to PluginHive support, provide: 1. The specific order number associated with the error. 2. A clear screenshot of the exact error message as it appears during label creation. 3. Any relevant error codes or messages from the carrier or system (e.g., error code 2208). 4. If possible, the RequestResponse XML file or any shipment log available that captures the label failure details. This information helps the support team investigate and provide precise guidance.

What information should I provide to PluginHive support to help troubleshoot label loading delays?

To assist PluginHive support in diagnosing label generation issues, provide the following: 1. Exact order number(s) where label generation is slow or fails. 2. Screenshots or a short video recording demonstrating the slowness or error encountered during label generation. 3. Confirmation to allow PluginHive support to generate labels from their side using your store. 4. Any patterns you have noticed, such as specific times or conditions when the delay happens. 5. Your Store URL and relevant account details to help the support team replicate and troubleshoot the issue efficiently.

What is the "Label Creation" option in the PH Ship Rate & Track for FedEx plugin, and is it necessary to have it activated?

The "Label Creation" option in the PH Ship Rate & Track for FedEx plugin enables you to generate FedEx shipping labels directly through the app. It is necessary to have this option activated if you want to create and print shipping labels using the plugin. To activate it, follow these steps: 1. Open the plugin settings in your store dashboard. 2. Locate the "Label Creation" status indicator. 3. Click the "Refresh" button next to the status; this should update and change the status to "Active." Having this feature active will streamline your shipping process by allowing label generation without leaving your admin panel.

What is the best approach to handle orders with stocked and pre-ordered items if I want to fulfill them separately using the PluginHive FedEx app?

Since partial fulfillment with separate shipping labels within the same order is not supported in the app, you should: 1. Split the original Shopify order into multiple orders (child orders), one for stocked items and another for pre-ordered items. You will need to use a third-party Shopify order splitting app for this. 2. Each child order will have a unique order ID. 3. Use the PluginHive FedEx app to generate shipping labels for each child order separately as needed. 4. Manage fulfilling and shipping each child order independently. Reach out to Shopify support or use Shopify app store solutions to implement order splitting.

What is the FedEx Label Evaluation Process, and do I need to complete it to use the PluginHive FedEx app on my store?

The FedEx Label Evaluation Process is no longer required to use the PluginHive FedEx app on your store. Once you have successfully connected your FedEx account within the app, you can immediately start generating shipping labels and managing your shipments without any additional evaluation steps. If you need assistance with setup or have any questions, PluginHive offers free onboarding sessions via Zoom to help you get started smoothly. You can schedule a session at your convenience through the provided appointment link.

What is the process for duplicating an order in Shopify to handle exchanges where a new shipping label needs to be created?

The PluginHive team does not handle Shopify-specific functionalities like order duplication or payment handling. For detailed guidance on duplicating orders in Shopify and understanding how the exchange amount or store credit is applied to the new purchase, you need to consult Shopify’s support or documentation. They can provide instructions on how to duplicate orders and manage payments or credits related to exchanges within Shopify’s system.

What is the reason for the label auto-canceling and how can I resolve it technically?

The label auto-cancelling happens because the app detects a mismatch between the Shopify order fulfillment location and the location used to generate the label. This mismatch likely triggers a validation failure or inventory status conflict causing the app to cancel the label. To resolve this: 1. Check the fulfillment location assigned to the order in Shopify. 2. Confirm that the PluginHive app’s label generation is set to use this same location’s address. 3. If needed, update the order’s fulfillment location in Shopify to the location from which you intend to ship. 4. Confirm inventory availability at that location for the items being shipped. 5. Retry the auto-generate label process once these alignments are made. Ensuring these steps will help avoid auto-cancellation and allow the label to be generated successfully.

What is the step-by-step process for order processing using PluginHive’s FedEx integration after shipping setup?

After configuring your FedEx shipping settings in PluginHive, use this order processing workflow: 1. Receive orders placed on your Shopify store with FedEx shipping selected. 2. Access the PluginHive dashboard to view incoming orders and shipping details. 3. Ensure that carrier rates, package dimensions, and shipping services are properly applied as per your configuration. 4. Generate shipping labels directly from the PluginHive dashboard for the selected FedEx service. 5. Print the FedEx label and attach it to the package. 6. Schedule or drop off packages with FedEx as per your logistics plan. 7. Update the order status in Shopify to reflect shipment tracking details, which will automatically notify the customer. This stepwise order processing using PluginHive ensures seamless fulfillment and tracking integration with FedEx.

What should I do after creating my account with PluginHive to start setting up shipping?

After creating your PluginHive account, follow these steps to set up shipping: 1. Log into your PluginHive dashboard and connect your e-commerce store if not done already. 2. Review available shipping carriers and services compatible with your location and business requirements. 3. Configure shipping rates and rules within the app based on your products’ weight and dimensions. 4. Generate shipping labels through the app once orders start coming in. 5. Reach out to PluginHive support if you need help during configuration or have specific questions. Following these steps helps ensure your store is ready to display accurate shipping rates and manage fulfillment effectively.

What should I do after PluginHive support requests collaborator access and label cancellation for troubleshooting shipping label issues?

After granting collaborator access and canceling the previously generated labels for the problematic order, you should: 1. Confirm that support has attempted label generation using the Single Label Generation process. 2. Double-check the order packaging details from your Shopify admin under the given order by going to the order number > More Actions > Generate Label > Generate Packages. 3. Ensure the packaging selection reflects the actual shipment (e.g., a single consolidated box rather than multiple packages). 4. Generate the shipping label again following the support instructions. 5. For future orders with multiple products, adopt this single label generation method for several days to confirm proper package and label creation before finalizing shipments. This collaborative approach allows the support team to verify correct configurations and helps you learn the correct label generation workflow to avoid multiple labels for multisets of products.

What should I do if FedEx rates are not showing for shipping to Guernsey despite the lane being confirmed open by FedEx?

Follow these steps: 1. Confirm if the issue is caused by the country code mismatch between Shopify ("GG") and FedEx ("GB"). 2. Use the updated PluginHive app version that handles this country code conversion internally. 3. Temporarily generate the shipping label directly from the FedEx dashboard to avoid shipment delays. 4. Test the label generation for new Guernsey orders in the PluginHive app after the fix implementation to ensure rates appear as expected. 5. Contact PluginHive support to schedule a Zoom call if you need a walkthrough of the label generation process with the update.

What should I do if I cannot change the order status or fulfillment location in Shopify to enable shipping?

If you are unable to change the order’s shipping status or assign a fulfillment location yourself, it is advisable to: 1. Contact Shopify Support directly for assistance. 2. Provide them with the order number and explain that the order is currently marked as “No Shipping Required” or has no assigned location. 3. Request that they update the order status to physical/shippable and assign the proper fulfillment location. Shopify Support has access to order-level controls and can make adjustments that may not be available to store admins, enabling you to proceed with shipping label generation.

What should I do if I get the error "1000–Internal Service Error" after updating my FedEx account number in PluginHive?

The "1000–Internal Service Error" usually indicates an issue with the account number validation or communication between PluginHive and FedEx systems. To address this: 1. Verify with FedEx that the new account number is active and fully authorized for shipping services. 2. Confirm that you have correctly updated the new account number in your PluginHive profile without any formatting errors. 3. Contact PluginHive support allowing them to verify and activate the FedEx Label Evaluation Process for the new account number on their end. 4. Once activated, attempt to use the new account to generate shipping labels again. If the error persists after these steps, provide the details to both PluginHive and FedEx support for further investigation.

What should I do if I have already manually fulfilled an order in Shopify but PluginHive is recording an auto cancelled shipping label for it?

When an order is manually fulfilled in Shopify, PluginHive cannot manage or troubleshoot label status effectively for that order because its fulfillment and shipping workflows are bypassed. The recommended approach is: 1. Avoid manual fulfillment in Shopify for orders you intend to ship using PluginHive labels. 2. Use PluginHive’s label generation and fulfillment process directly to ensure proper tracking, error handling, and label status updates. 3. If the order is already manually fulfilled and label is auto cancelled, no further investigation can be done via the app. You may need to reprocess shipping using the app on a new order or shipment. 4. For future orders, coordinate fulfillment exclusively within PluginHive to prevent label generation issues.

What should I do if I have an order that is partially fulfilled and I want to manage fulfillment through PluginHive?

If an order is partially fulfilled, PluginHive cannot process label generation or fulfillment for that order. The recommended approach is to: 1. Complete fulfillment for the partially fulfilled items outside PluginHive, using Shopify or other services. 2. For remaining unfulfilled standard products, if supported, consider creating separate orders or avoid partial fulfillment to ensure smooth processing through PluginHive. 3. Do not attempt to fulfill or generate labels for partially fulfilled orders within the PluginHive app at this time. 4. Monitor PluginHive updates for any future support of partial fulfillment features. This approach prevents errors and ensures accurate processing of your shipping labels and fulfillments.

What should I do if I need immediate assistance but phone calls are not connecting?

If phone calls to the provided support numbers connect to voicemail or you have difficulty reaching support by phone, you can share your queries via the support chat or email instead. Meanwhile, for urgent tasks like label printing, download and print your shipping labels directly through the PluginHive app to avoid delays. Support will keep you updated on ongoing issues and assist you as soon as possible.

What should I do if I receive a "FedEx Server" error when trying to create a label for an order?

When you encounter a "FedEx Server" error while attempting to create a shipping label, follow these steps: 1. Wait for some time and try generating the label again later, as this error usually indicates a temporary issue with the FedEx servers. 2. Monitor the situation by attempting to create labels for subsequent orders to see if the issue persists. 3. If the problem continues beyond a reasonable period, contact support with specific order details so they can investigate further. This approach helps to confirm whether the issue is temporary or requires additional troubleshooting.

What should I do if I repeatedly encounter fulfillment issues with PluginHive and FedEx shipping labels?

If fulfillment issues persist despite following guidelines: 1. Document each occurrence with affected order numbers. 2. Avoid manual fulfillment while waiting for support resolution. 3. Report the recurring issue to PluginHive support with detailed order information. 4. PluginHive will review system logs and fulfillment requests to identify root causes. 5. Follow any additional troubleshooting or configuration recommendations provided by support to mitigate future failures.

What should I do if I see a 'carrier-calculated shipping' warning message in Shopify when using PluginHive FedEx app?

The 'carrier-calculated shipping' warning indicates this feature is not currently enabled in your Shopify store. This feature is necessary to display FedEx-calculated shipping rates during checkout. To resolve this: 1. Contact Shopify Support and request enabling "carrier-calculated shipping" on your store. 2. Once enabled, your customers will see live FedEx shipping rates at checkout. Note: Even if this feature is disabled, you can still generate shipping labels and send live tracking updates using the PluginHive app, but rates won't show dynamically at checkout.

What should I do if my FedEx shipping label creation gets stuck and then fails in PluginHive, even though my FedEx account is active and correctly configured?

In this case, follow these steps to address the failure: 1. Confirm that FedEx account credentials registered in PluginHive have no restrictions or blocks on label creation from FedEx’s side. 2. Review your shipping settings to ensure the shipping method questions and options are enabled and correctly mapped. 3. Try to reproduce the issue and capture any error messages, screenshots, or recordings for detailed analysis. 4. Provide the captured information to PluginHive support to diagnose if there is an API timeout, data mismatch, or other integration bugs causing the failure. 5. PluginHive support may schedule a real-time troubleshooting session (e.g., Zoom call) to debug connectivity problems or incorrect workflows causing the label creation to fail. 6. Avoid rushing to uninstall or reinstall the app without guidance, as most issues resolve by correcting configuration or API communication.

What should I do if my pickup request fails and I have already cancelled the shipping label?

If your pickup request fails, do not cancel the shipping label initially created for the order. Instead, keep the label active and raise the pickup request again. If the pickup request still fails, inform the support team with the active label so they can investigate the issue further. Cancelling the label before reporting the pickup failure prevents proper troubleshooting, so always wait for assistance before canceling.

What should I do if my shipments have been handed over to FedEx but they show no movement or status updates for several days?

If FedEx is indicating that your shipments have not moved since a certain date despite being handed over: 1. Confirm that the shipment handover was completed correctly with FedEx. 2. Contact FedEx customer support directly to inquire about the delay or lack of movement in their system. They can provide specific insights or reasons for any transit issues. 3. Verify that your shipping labels and documentation were created and handed over according to FedEx’s guidelines. 4. Keep records of all communications with FedEx for reference in case of further follow-up or dispute. PluginHive only facilitates label creation and order fulfillment; the carrier is responsible for updates and physical shipment handling.

What should I do if orders do not appear in the PluginHive app shipping page after placing them in Shopify?

Orders will only show in the PluginHive app shipping page if a shipping label has been generated for those orders using the PluginHive FedEx app. To ensure orders appear: 1. Access the Shopify “Orders” section. 2. Open the specific order you want to ship. 3. Use the "More actions" menu to select "Generate label." 4. Fill in package details and fetch shipping rates from your FedEx account via PluginHive. 5. Generate the label and save it. 6. After label generation, return to the PluginHive app shipping page, where the order with the generated label will be visible. If no label is generated, orders will not appear in the PluginHive app shipping list.

What should I do if PluginHive labels are auto-cancelling after I manually fulfill Shopify orders?

Auto-cancellation of labels is caused when PluginHive attempts to fulfill orders that Shopify indicates as already fulfilled manually. To fix this: 1. Unfulfill the affected Shopify orders from your Shopify admin. 2. Re-generate the shipping labels using the PluginHive app for these orders. 3. Allow the app to complete the fulfillment process automatically without manual intervention. 4. Avoid manual fulfillment after label creation to prevent the app from auto-cancelling labels. If the problem persists, contact PluginHive support for further troubleshooting.

What should I do if shipping labels created with PluginHive get auto-cancelled during order fulfillment?

If labels are being auto-cancelled, follow these steps to troubleshoot and resolve: 1. Verify that all products in the order have available inventory in the appropriate warehouse location in Shopify. 2. Confirm that product weights are accurately set, as incorrect or missing weights can cause label generation failures. 3. Check that the Packaging Settings, including Max Weight, are configured correctly and align with the order requirements. 4. If partial labels were generated externally (outside of the app), and remaining labels from the app are auto-cancelling, this might be due to the app’s inability to handle unique split fulfillment scenarios internally. 5. In such cases, generate all shipping labels (including for remaining packages) manually through your carrier’s portal, then fulfill the order manually in Shopify. 6. Request support help to attempt label generation from their end, if needed, but be prepared to fulfill outside the app for unusual or complex fulfillment cases. 7. Note that the PluginHive app does not automatically unfulfill Shopify orders when labels are auto-cancelled, so manual intervention may be required.

What should I do if the "dangerous site" warning still appears despite the issue being resolved?

If you continue to see the "dangerous site" warning after the resolution has been communicated: 1. Confirm you are using a supported browser like Safari or Microsoft Edge to print labels. 2. Clear your browser cache and cookies to remove any outdated or erroneous security data. 3. Restart your computer and try printing again. 4. If the issue persists, reach out to PluginHive Support directly via email or Shopify Live Support Channels with specifics, so the support team can investigate and assist you promptly. This process ensures any lingering issues can be addressed effectively.

What should I do if the FedEx shipping label still auto cancels even after excluding fulfilled items?

If the shipping label auto cancels despite excluding already fulfilled items: 1. Verify that all fulfilled items are correctly removed during the package editing step. 2. Check if the order was manually fulfilled outside the system, which may interfere with label generation. 3. If the issue persists and affects other orders not manually fulfilled, collect those order numbers. 4. Contact customer support or PluginHive team with those order numbers for detailed investigation. This approach helps identify whether the problem is isolated to manually fulfilled orders or indicates a broader issue requiring technical support.

What should I do if the label cancellation option is not working after 24 hours?

If the label was generated more than 24 hours ago, it cannot be cancelled via the PluginHive app. In this case, you should: 1. Visit FedEx’s official website (fedex.com). 2. Generate a new shipping label directly through FedEx for the order. 3. Manually update and fulfill the corresponding Shopify Order again to reflect the new shipping status. This manual step is necessary because PluginHive restricts label cancellations after the 24-hour window.

What should I expect after submitting a support ticket to PluginHive regarding order or shipping label reports?

After submitting your support ticket: 1. Expect a response typically within 48 to 72 hours on business days (Monday to Friday). 2. PluginHive team members will review your request and may ask for additional details if necessary. 3. Once verified, the team will generate the requested report and share it via email with the addresses you provided. 4. You may receive notifications or updates about the ticket status in the interim. 5. For any inquiries concerning specific products or features, clearly specify them in your communication to receive targeted support.

What should I prepare before a support call regarding shipping label and order integration issues?

Before joining a support call, ensure: 1. Your system has a working microphone for communication. 2. You have permissions enabled to share your screen so the support specialist can assist you effectively. 3. Have order details ready, including specific examples where label generation failed, to expedite troubleshooting during the call. 4. Schedule the call in advance via the provided booking link and join on time to respect prior commitments.

What steps can I take to fix a shipping address classification issue for FedEx Home Delivery labels?

1. Review the address format, particularly how apartment or unit information is entered. 2. Move apartment details such as "Apt 2" from Address Line 1 to Address Line 2. 3. Update the shipping address classification in your order settings to Residential. 4. Retry generating the shipping label for Home Delivery service. If the label still fails, you may need to confirm the address classification with FedEx or use FedEx Ground service instead.

What steps should I follow after PluginHive support clears my FedEx account so I can reconnect it correctly?

After PluginHive support clears your FedEx account from the app, follow these steps to reconnect: 1. Open the PluginHive ShipRocket or FedEx integration settings in your store admin panel. 2. Select the option to add or connect a FedEx account. 3. Enter your official FedEx account number and the exact billing address associated with the FedEx account. 4. Submit these details and allow the system to retrieve updated authentication credentials automatically from FedEx. 5. Once connected, test by generating shipping labels to ensure the integration is successful. 6. If label generation and address validation work as expected, your account is connected properly. 7. Reach out to PluginHive support if you experience any errors or need assistance during reconnection.

What steps should I follow when PluginHive support requests approval of a Shopify store collaborator request to troubleshoot shipping label issues?

When PluginHive support requests approval for a collaborator request: 1. Check your Shopify admin under “Settings” > “Users and permissions” or “Collaborators” to locate the pending request. 2. Approve the collaborator request from [email protected] or the specified support email. 3. Confirm approval with PluginHive support so they can access necessary details to investigate issues such as label failures. 4. Providing access expedites troubleshooting and allows support to update product details or settings directly if needed.

What steps should I take if a shipping label is auto-cancelled in PluginHive but Shopify still shows the order as fulfilled?

In case a label is auto-cancelled due to fulfillment location mismatch or other reasons but Shopify still displays the order as fulfilled, take the following steps: 1. Verify that the fulfillment locations in Shopify and PluginHive match exactly. Correct any discrepancies in the fulfillment location settings. 2. In Shopify Admin, manually check the fulfillment status of the order. If it is still marked as fulfilled despite label cancellation, manually cancel the fulfillment in Shopify via the order details page. 3. If unsure or unable to update fulfillment status manually, contact PluginHive support with the order number and issue details so they can assist in correcting the fulfillment status on Shopify. 4. Monitor subsequent orders to ensure that the fulfillment location settings remain aligned and that fulfillment statuses update properly after label generation. Implementing these checks helps prevent errors causing double shipments and maintains accurate fulfillment records.

What steps should I take if FedEx Ground Economy does not appear as an option when manually creating shipping labels, even though the service is enabled in settings?

If FedEx Ground Economy is not showing as an option, even when enabled: 1. Verify that your FedEx SmartPost account details have a valid hub ID entered in the PluginHive app (see previous question for how to update this). 2. Confirm that your FedEx account is activated and authorized for FedEx Ground Economy service outside PluginHive. 3. Refresh or log out and back into the PluginHive app after updating the hub ID and settings. 4. Retry manually creating the label; FedEx Ground Economy should now appear as an available service option. If the problem persists after updating the hub ID and verifying your FedEx account, contact support for further assistance.

What steps should I take if I cannot book a pickup from any order in the PluginHive pickup tab?

If the PluginHive pickup tab does not allow you to generate or request pickups: 1. Verify you have generated shipping labels for the orders; pickup requests require an existing label. 2. In the app, navigate to Shipping → select the labeled order → More Actions → Request Pickup. 3. If the option is missing or non-responsive, check app permissions and ensure no errors exist in your PluginHive setup. 4. Provide specific order numbers and error messages to PluginHive support for deeper troubleshooting. The pickup feature requires manual initiation per order and will not generate automatically.

What steps should I take if the Customer Signature and Letter Head appear to be uploaded but aren’t recognized for an order?

Take the following steps: 1. Verify that the Customer Signature and Letter Head are actually present in the app settings — sometimes files appear uploaded but are not saved properly. 2. If unsure, re-upload both the signature and letterhead images to ensure they are correctly saved. 3. If the issue persists, share the signature and letterhead image files with PluginHive support so they can manually resize (if needed) and upload the images on your behalf to resolve any file size or format issues. 4. After re-uploading or manual upload by support, generate a new shipping label to confirm the documents upload correctly with the shipment.

What steps should I take to fulfill an order correctly after a shipping label has been auto-cancelled?

After a label is auto-cancelled due to incorrect fulfillment location, follow these steps to fulfill the order properly: 1. Verify and select the correct fulfillment location in the PluginHive app that matches the actual shipping source. 2. Generate a new shipping label for the order using the correct location. 3. Print the new label and fulfill the order in Shopify accordingly. 4. Confirm that the new label details are properly recorded within the PluginHive app and the order timeline is accurately updated. This process ensures that fulfillment records are consistent and reduces shipping errors.

What troubleshooting steps should I follow if FedEx changes the signature settings to default due to the address type?

Follow these steps to troubleshoot signature setting issues related to address type: 1. Verify in your shipping app that the shipping address is correctly flagged as residential if required. 2. Check the XML request logs from PluginHive to confirm the signature option sent in the request (should be INDIRECT SIGNATURE if desired). 3. Review the response XML from FedEx to see if they accepted the signature option or reverted to SERVICE DEFAULT. 4. If FedEx responds with SERVICE DEFAULT, confirm with FedEx support that the address is considered non-residential in their system. 5. Update your app or order data to ensure the residential flag is properly set before sending the request to FedEx. 6. Reprocess or create new shipping labels after correcting the address type. Following these steps will help maintain consistency in signature requirements on labels.

What troubleshooting steps should I take if delivery confirmation emails from FedEx are not being sent to customers after orders on Shopify?

If delivery confirmation emails are not reaching customers after processing orders with the FedEx plugin, perform these troubleshooting steps: 1. **Verify Shopify Notification Settings**: Go to Shopify admin > Settings > Notifications, and ensure the "Shipping confirmation" email template is enabled and correctly configured. 2. **Check Plugin Tracking Integration**: Confirm that the PluginHive app is properly sending tracking numbers from FedEx back to Shopify orders. 3. **Review FedEx Account Connection**: Make sure the FedEx account linked to the plugin is active and properly authenticated. 4. **Confirm Webhook/API Configuration**: Ensure there are no issues with API connectivity or webhook events between FedEx services, the plugin, and Shopify. 5. **Test with a Sample Order**: Place a test order and generate a shipping label with tracking. Monitor if the confirmation email is triggered and delivered. 6. **Inspect Spam/Junk Folders**: Ask customers to check spam folders to ensure emails are not being filtered. 7. **Update Plugin Versions**: Keep the PluginHive app updated to the latest version for bug fixes related to notifications. 8. **Contact Support with Logs**: If the issue persists, capture plugin and Shopify logs (if available) and reach out to PluginHive support with details. Following these steps helps identify and fix issues preventing delivery confirmation emails from being sent.

When changing the shipper’s name on the labels, will existing labels reflect this change?

No, updates to the shipper’s name in PluginHive settings only apply to new shipping labels generated after the changes. Existing labels already printed or generated will still show the previous name. To see the updated shipper’s name on labels, you must void existing labels and create new ones.

Where can I find and update the personal name fields that appear on my shipping labels in the PluginHive settings?

To locate and update the personal name fields that appear on shipping labels, follow these steps: 1. Navigate to **Settings > Locations** within your PluginHive app. 2. Select the specific location entry (e.g., "34 Hangar Way") that you want to update. 3. Check the **First Name** and **Last Name** fields within the location details. 4. These fields are mandatory for FedEx label generation, so they must contain valid information. 5. If these fields are left blank, the PluginHive system may insert a space to bypass validation; however, this means your actual name will not appear on the label. 6. To have your personal name displayed, enter your correct **First Name** and **Last Name** in these fields. 7. Save the changes. Note that updates will only apply to new labels generated after this change. Ensuring these fields are correctly filled will help your name appear properly on all shipping labels.

Where can I find pricing information for FedEx shipping labels within the PluginHive app to determine if switching from Canada Post is cost-effective?

PluginHive does not display FedEx shipping rates directly within the Shopify admin by default; instead, it pulls live shipping rates during checkout or order processing based on package details and your FedEx account rate structure. To review pricing details: 1. Verify that your FedEx account is successfully connected to PluginHive. 2. Use the PluginHive app’s shipment calculator or generate a test shipment label to see the rate charged for a specific package and destination. 3. Compare the generated FedEx shipping cost with your current Canada Post rates on similar shipments. 4. For comprehensive pricing queries, schedule a support call through PluginHive’s appointment link where their team can walk you through how the rates are calculated, including any volume discounts or surcharges applicable to your FedEx account. This approach ensures you receive accurate rate quotes and can make informed decisions about switching carriers.

Where can I find resources or support to understand the order fulfillment process using the Multi-Carrier Shipping Label app?

To better understand and optimize your order fulfillment process while using the PluginHive Multi-Carrier Shipping Label app, you can: 1. Review the dedicated video demonstration of the order processing steps shared by support via Google Drive or other provided links. This video explains the status flow and app interaction. 2. Visit the PluginHive Multi-Carrier Shipping Label app page on the Shopify App Store for documentation and feature descriptions: https://www.pluginhive.com/shopify-multi-carrier-shipping-label-app/ 3. Schedule a personalized support call with PluginHive experts to discuss your specific workflow needs and get help with setup or troubleshooting. Book appointments using the official PluginHive appointment link shared by support. 4. Reach out to PluginHive support directly via their contact channels if you encounter any configuration issues or need further clarification. These resources provide actionable guidance on how to leverage the app’s features for accurate order status management between label creation and fulfillment.

Where can I see the price I paid for a specific shipping label in PluginHive?

You can view the cost of a generated shipping label in the "Shipping Cost" column on the "All Orders" page within the PluginHive app. To find this: 1. Log in to the PluginHive app dashboard. 2. Navigate to the "All Orders" section. 3. Locate the order associated with the shipping label. 4. Check the "Shipping Cost" column in the order list to see the price paid for that label. This provides a clear overview of the shipping charges applied to each label.

Where exactly in the PluginHive app can I update the company name?

You can update the company name in the PluginHive app by following these steps: 1. Open the PluginHive app in your Shopify store. 2. Navigate to **Settings > Shop Contact Details**. 3. Enter the desired company name and save the changes. 4. After updating, the new company name will be reflected when generating shipping labels.

Which PluginHive app should I use if I want to set conditional shipping rules that involve USPS and UPS with the ability to use my own accounts?

You should use the PluginHive Multi Carrier Shipping Label App. This app allows you to connect your own UPS and USPS accounts and supports multiple carriers, enabling more flexible shipping setups with conditional logic based on order parameters such as price and weight.

Why am I being charged a monthly subscription fee for using the PluginHive FedEx app when I already have a FedEx account?

The monthly subscription fee for the PluginHive FedEx app covers access to advanced automation features such as: – Displaying live FedEx shipping rates at checkout – Automated FedEx shipping label generation – Streamlined order fulfillment processes within Shopify The subscription fee is separate from your FedEx shipping charges, which are billed directly by FedEx to your account based on your shipments. If you prefer, you can use Shopify’s built-in carrier services without a monthly fee, but you will not get the automated features. PluginHive also offers a free trial to evaluate these advanced functionalities before subscribing.

Why am I getting a "Destination Postal-State Mismatch" error when fetching rates for order #29367, and how can I fix it?

The "Destination Postal-State Mismatch" error occurs because the postal code and state in the shipping address do not correspond correctly. For order #29367, the shipping address shows Tennessee (TN) with postal code 42223, but postal code 42223 actually belongs to Kentucky. To resolve this: 1. Verify the shipping address details, especially the state and postal code. 2. Correct the state to match the postal code (for example, change the state to KY if using postal code 42223) or update the postal code to match the given state. 3. After updating the address in the order, try fetching rates or generating the shipping label again. This will ensure consistency between state and postal code, preventing the rate fetching error.

Why am I getting an "Auto cancel Error" when trying to buy a shipping label for an order with multiple items in stock and correct location selection?

The "Auto cancel Error" occurs because the order contains multiple products assigned to different fulfillment locations. The PluginHive app does not support multi-location fulfillment for a single order. To resolve this issue, assign all products within the order to the same fulfillment location, ensure inventory availability at that location, and then try generating the shipping label again. This consolidation allows the app to process the label correctly without auto-cancellation.

Why am I getting an error when trying to create shipping labels for my orders in PluginHive?

The error occurs because shipping labels can only be generated for orders that are in an "unfulfilled" status within Shopify. If the orders are already marked as "fulfilled," PluginHive will not allow label creation. To resolve this issue, ensure that you generate shipping labels only for orders that have not yet been marked as fulfilled in your Shopify admin. If you need to create labels, update your order workflow to generate labels before marking orders as fulfilled.

Why am I getting the error "No se Pudieron Obtener las Tarifas There are no valid services available" when trying to create shipping labels, and how can I fix it?

This error usually occurs because the origin postal code configured in your store locations is missing or invalid, causing FedEx to not provide shipping rates. To resolve this issue: 1. Log in to your Shopify admin. 2. Go to **Settings** > **Locations**. 3. Locate your store’s origin address used for shipping. 4. Verify that the postal code is correctly entered and valid for your shipping origin. 5. If it is missing or incorrect, update it with the correct postal code and save the changes. 6. After updating, try creating the shipping label again. This should resolve the rate fetching error.

Why am I getting the error message "FedEx 556 – No valid services available" when trying to book a shipment to the US using PluginHive?

The "FedEx 556 – No valid services available" error typically occurs when the shipping address provided is invalid or cannot be located by FedEx. To resolve this issue, verify the accuracy of the shipping address entered for the order in your store. You can follow these steps: 1. Navigate to the order details in your store. 2. Check the shipping address fields carefully for typos, missing information, or incorrect formatting. 3. Correct any errors found in the shipping address. 4. After updating, try to generate the shipping label again. If the address is valid and the error persists, you can also cross-check the address using the FedEx Rate Calculator externally or contact FedEx for further validation.

Why am I receiving the error "customs requires signature" when sending a shipment to the United Arab Emirates, even after adding the letterhead and signature to the settings?

This error may occur if the letterhead and signature files uploaded exceed the specified file size limits. Ensure that your signature and letterhead files meet the following requirements before uploading them: 1. Width: 700 pixels 2. Height: 50 pixels 3. File size: up to 50 KB If the files exceed these limits, they may not save correctly, causing the error to persist. Resize or compress your files to meet these specifications and re-upload them. If the problem continues, share the files with support so they can attempt the upload from their end, after which you should be able to generate shipping labels without the error.

Why am I unable to connect my FedEx account to the PluginHive app and what does the error '9203–Customer is not Allowed to Register' mean?

The error '9203–Customer is not Allowed to Register' typically indicates a payment-related issue or that your FedEx account number has been deactivated. To resolve this, you should: 1. Contact the FedEx support team directly to verify the status of your account. 2. Confirm that your account is active, in good standing, and that there are no outstanding payment issues. 3. Once FedEx confirms your account is active, you can attempt to reconnect the account through PluginHive. After successful registration, you will be able to generate FedEx shipping labels in bulk from your Shopify orders page.

Why am I unable to create shipping labels in PluginHive?

If you are unable to create labels, it may be due to access or permission issues with your Shopify store. To resolve this: 1. Approve the collaborator request sent by PluginHive to your Shopify store email. This allows the support team to verify your store setup and troubleshoot directly. 2. Provide the specific order number for which label creation is failing. This enables the support team to replicate the issue and identify any errors. 3. Once access is granted and order details are shared, the support team can check backend configurations or restrictions preventing label generation. Following these steps ensures proper verification and effective issue resolution for label creation problems.

Why am I unable to get FedEx shipping rates for domestic UK shipments in the PluginHive app?

FedEx was experiencing technical difficulties that prevented them from providing rates for domestic UK shipments. This issue was confirmed on the FedEx website as well. In such cases, please wait for some time and try generating the shipping labels again later. If the problem persists after waiting, you should directly contact the FedEx support team to check on their service status.

Why am I unable to see my orders pushed to the Shopify app for FedEx shipping integration?

Only orders for which shipping labels have been generated through the PluginHive app will appear within the app. To view your orders, you must first generate a shipping label for them. Without label generation, orders will not be displayed in the app interface.

Why am I unable to select FedEx services when purchasing a shipping label, even though customers can choose FedEx shipping at checkout?

This issue usually occurs if you are trying to generate or view FedEx shipping options in the wrong part of the app or store interface. To view and select FedEx services before purchasing a label, follow these steps within Shopify: 1. Go to Shopify Orders and click on the specific order number. 2. Select "More Actions" and then "Generate Label." 3. Click on "Generate Packages and Get Shipping Rates." Here, you should see all available FedEx services linked to that shipment. If you try generating labels elsewhere or on partial workflows, FedEx services may not appear. Additionally, checking this via a computer browser rather than a mobile phone app can help avoid interface limitations.

Why are a large number of my shipping labels getting auto-canceled, and why do I see the error "Cannot read properties of undefined (reading 'length')" when trying to retry them?

This issue occurs because the orders were fulfilled manually in Shopify despite an error being received during the fulfillment process via the PluginHive app. Specifically, labels generated for orders (e.g., from November 2, 2024) are auto-canceled because the app encountered an error while processing them, but Shopify still shows the orders as fulfilled with tracking numbers. When retrying label generation, the app attempts to access data that is undefined, triggering the error "Cannot read properties of undefined (reading 'length')." Currently, these cases happen due to synchronization issues between the app and Shopify’s fulfillment status. PluginHive is monitoring the system closely to prevent such discrepancies and errors from recurring.

Why are all my shipping labels being auto-cancelled today, specifically for order #TS15974?

The order details and label generation setup appear correct, and an attempt to manually generate the shipping label for Order #TS15974 did not result in auto-cancellation. This suggests the label auto-cancellation may not be system-wide or due to the order setup itself. To resolve this issue: 1. Confirm the exact process you are following to generate labels and check if any additional manual changes or custom steps differ from the standard workflow. 2. Review recent system changes or third-party integrations that might trigger label cancellations. 3. Attempt generating labels manually for other orders to isolate whether the issue is order-specific or broader. If you encounter further auto-cancellations, document the steps and timestamps, and share any screen recordings or call for a troubleshooting session to replicate and diagnose the problem effectively.

Why are FedEx rates not showing for domestic UK shipments in the PluginHive app, and how can I resolve this issue?

FedEx may sometimes experience technical difficulties that prevent rates from being provided for domestic UK shipments. To resolve this: 1. Check the FedEx website to confirm whether their services and rates for UK domestic shipments are currently available. 2. If rates are not displayed due to an ongoing issue, wait for some time and try generating the shipping labels later. 3. If the problem persists after some time, contact the FedEx support team directly to verify if there is an unresolved issue on their end. 4. Once FedEx services and rates are available again, try generating the labels within the PluginHive app for UK domestic shipments. This should restore rate visibility and label generation functionality.

Why are FedEx shipping rates not being fetched for certain orders even though the addresses are serviceable on FedEx's side?

FedEx does not support Cash on Delivery (COD) shipments. If an order is marked as COD, the PluginHive app will be unable to fetch FedEx rates or generate labels for that order. To resolve this issue, update the payment method from COD to Prepaid or ensure the order will be billed to a valid FedEx account number. Once the payment method is set to Prepaid, you should be able to generate shipping labels and fetch rates without any problem.

Why are labels created successfully in the PluginHive FedEx app, but the corresponding Shopify orders are not marked as fulfilled?

When labels are generated successfully in the PluginHive FedEx app but the Shopify orders remain unfulfilled, it typically indicates a synchronization issue between the app and Shopify’s order fulfillment status. To resolve this, follow these steps: 1. Verify that the PluginHive app has the necessary permissions to update order fulfillment status on Shopify. 2. Ensure that the integration settings within PluginHive are correctly configured to update Shopify orders once a shipping label is generated. 3. Check for any errors or logs in the PluginHive dashboard related to order status updates. 4. Confirm that no manual changes or holds exist on the Shopify order that might prevent status updates. 5. If the problem persists, collect the order numbers experiencing the issue and submit them to PluginHive support for deeper diagnosis. By systematically confirming permissions, settings, and error logs, you can identify and resolve why the fulfillment status is not updating despite successful label generation.

Why are my orders auto-cancelling in PluginHive for the first time, and how can I troubleshoot this issue?

To troubleshoot auto-cancelling orders, follow these steps: 1. Approve the Shopify collaborator request sent to your store admin email address. This access allows support to investigate specific issues in your store settings and orders. 2. Confirm whether you are using the 'Auto Generate label' feature or manually generating labels, as this affects label processing workflows. 3. Provide an example of an unfulfilled Shopify order that was auto-cancelled so that the support team can attempt generating a shipping label for it and identify the cause of cancellation. 4. If you do not see the collaborator request, check the Shopify admin under Settings > Users, or ask support to resend the request. Collaboration access is essential for diagnosis in these cases. 5. Note that collaborator requests can only be sent to the store admin email on Shopify. If you face difficulties, consider scheduling a call with support for direct assistance.

Why are my recent orders not showing up in the PluginHive app, and how can I make them appear?

Recent orders will only show up in the PluginHive app if shipping labels have been successfully created for those orders through the app. To resolve this: 1. Check if you have generated shipping labels for the recent orders. 2. If not, generate shipping labels for those orders within the app. 3. Once labels are created, the orders will appear in the app, allowing you to print documents and take further actions. If the orders still do not appear after generating labels, further investigation into account status or integration settings may be needed.

Why are my shipping labels getting auto-cancelled for all orders I create in PluginHive?

Shipping labels may get auto-cancelled if the corresponding orders are already fulfilled or processed outside the PluginHive app, causing a status mismatch. To troubleshoot this issue, follow these steps: 1. Generate a label for a new order that has not yet been fulfilled or processed by any other app. 2. Check if the label still gets auto-cancelled. 3. If auto-cancellation persists, do not take any action on that order (e.g., fulfill it elsewhere). 4. Share the specific order number with support for further analysis. This approach helps isolate whether the auto-cancellation is due to external fulfillment conflicts or a separate issue within the PluginHive app.

Why are my shipping labels or waybills automatically cancelled when I try to create them for an order in PluginHive, and how can I fix this issue?

Shipping labels or waybills can get auto-cancelled in PluginHive if the order contains Custom Products, which the app cannot fulfill. This issue arises because PluginHive requires the products in the order to be active Shopify products for label generation. To resolve this: 1. Check if the order contains any Custom Products (products that are not linked to your active Shopify product catalog). 2. If Custom Products are found, you have two options: – Generate the shipping label manually outside the app (e.g., directly on the carrier’s website like fedex.com) and fulfill the order manually. – Edit the order within Shopify to replace the Custom Product with an active Shopify product from your catalog. After updating the product, retry generating the label in PluginHive. Following these steps will prevent the auto-cancellation of shipping labels linked to orders with unsupported Custom Products.

Why are my shipping labels showing only weekday delivery and not Saturday delivery?

If your shipping labels indicate only weekday delivery, it may be because the specific Saturday delivery service is not enabled in your carrier settings. For example, with FedEx, you need to enable the "FedEx 2 Day Saturday Delivery" option to generate labels with Saturday delivery. Verify that this service is activated in your carrier account and PluginHive settings. Additionally, check the specific order details and confirm that the correct delivery service is selected before label generation.

Why are my Shopify orders from April 15th not syncing with the FedEx app?

The PluginHive FedEx Ship Rate and Track app was uninstalled from your Shopify store (rhino-direct-2.myshopify.com) in August 2024. Since the app is no longer installed, it will not sync your Shopify orders or generate FedEx shipping labels. To restore syncing and label generation, you need to reinstall the PluginHive FedEx app on your Shopify store. Once reinstalled, the app will be able to sync your orders and assist with label creation. If you need assistance with the installation or generating labels, the PluginHive support team can guide you through the process.

Why are new orders from today not syncing to the app, and how can I proceed if I have urgent shipments?

If new orders are not syncing to the app, it could be due to a temporary service issue. In such cases, use the following approach: 1. Temporarily generate shipping labels directly through the FedEx portal for any urgent orders that need immediate processing and shipment. 2. Monitor for updates from PluginHive support regarding resolution status. 3. Once the issue is resolved, orders should sync and label generation should work as expected within the app. 4. After the fix, try syncing your orders again and verify that labels can be generated normally. If issues persist after the resolution notification, contact support with specific order details for further assistance.

Why are orders not automatically changing to fulfilled status in Shopify after creating FedEx shipping labels using PH Ship Rate & Track?

Orders may fail to update automatically to fulfilled status after label creation if the fulfillment process is initiated but not completed successfully. In such cases: 1. The app triggers the fulfillment when a label is generated. 2. If the fulfillment process encounters an error or interruption, the order remains unfulfilled. 3. The issue can be resolved by reinitiating the fulfillment process from the backend to complete it. 4. After reinitiating, the order status will update to fulfilled automatically. If you notice orders where labels are generated but the status remains unfulfilled, contact support with the specific order numbers so they can investigate and reprocess the fulfillment as needed.

Why are orders not populating in the PluginHive app?

Orders will appear in the PluginHive app only if a shipping label has been generated through the app for those orders. To resolve this: 1. Refer to the App Setup Article here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/?srsltid=AfmBOoqLNvjk8s5j9my1O1MkHAfrsPpgafun_KKyCQA6m7smfK-TRcv3#auto_manual_label 2. Generate a shipping label for an order within the app following the instructions in the article. 3. After generating the label, check if the order now appears in the app’s order list. If you need hands-on assistance with label generation, you can schedule a Zoom call with PluginHive support to guide you through the process.

Why are shipping labels being auto-cancelled even though the fulfillment location has stock available?

Shipping labels may be auto-cancelled if the order requires fulfillment from multiple locations. Currently, the app supports shipping from only one location per order. When an order has items stored across different locations, the system cannot generate labels for all those locations simultaneously, leading to auto-cancellation of labels during fulfillment. To manage this scenario: 1. Generate a shipping label for the items available at a single location using the app. 2. Fulfill the remaining items manually or through a process outside the app. This ensures that each label corresponds to one fulfillment location, preventing auto-cancellations caused by multi-location order fulfillment. If you need help setting up or managing this process, you can contact support for guidance.

Why are shipping labels stuck in the 'initiated' status and not being created immediately in the PluginHive app?

Occasionally, label generation can experience temporary delays where orders remain in an 'initiated' state instead of progressing to label creation immediately. This may be due to processing issues between your store, the PluginHive app, and the carrier integration. In such cases: 1. Monitor the orders to see if they move from 'initiated' to 'successful' status within a reasonable time frame (typically under an hour). 2. If the delay persists beyond 45 minutes to an hour, escalate the issue promptly to PluginHive support with details such as order IDs, store URL, and timestamps. 3. PluginHive support will check for any temporary service disruptions, queue backlogs, or carrier communication issues. 4. Once investigations are complete, the previously stuck label orders typically process successfully without further action needed. 5. For ongoing or repeated slowness, report the issue at priority to PluginHive to enable more in-depth troubleshooting. In this instance, all stuck orders eventually generated shipping labels successfully after approximately 45 minutes, indicating a transient delay rather than a system failure. Always verify status updates in your PluginHive dashboard and communicate promptly with support when delays impact operations.

Why are some of my orders not fulfilling automatically in PluginHive, and how can I fulfill them manually?

PluginHive automatically fulfills Shopify orders only if the orders contain Shopify active products. If an order includes custom products that are unclickable (i.e., not Shopify active products), the order will not be fulfilled automatically. To fulfill such orders manually: 1. Locate the tracking number on the shipping label generated by the app. 2. Manually update the order fulfillment status in Shopify using this tracking number. This manual fulfillment will complete the order process without affecting other system functionalities.

Why are some of my shipping labels not showing the "Ice" indication even though I need dry ice for all my shipments?

The most common cause is that the product settings have not been updated to specify that dry ice is needed. To resolve this: 1. Check each product in your order that requires dry ice and ensure the "dry ice needed" option is enabled in the product settings. 2. For any new items added that require dry ice, update these settings before generating shipping labels. 3. Regenerate the labels for the affected orders after updating the product details so that the labels correctly state "Ice" or indicate dry ice usage. 4. If labels were already generated without dry ice information, cancel those labels and create new ones after making the product updates. This ensures that FedEx or any carrier correctly processes the shipment with dry ice requirements reflected on the labels.

Why are some orders not fulfilling, and how can I prevent shipping labels from going into limbo mode?

Orders may not fulfill if a shipping label hasn’t been generated through the app. To resolve this: 1. Verify if the order has been processed using the PluginHive app by checking its fulfillment status in Shopify. 2. If the order is not yet processed, generate a shipping label for that order through the app. 3. After generating the label, confirm that the order status in Shopify updates to fulfilled automatically. This process ensures that shipping labels do not remain in an incomplete or “limbo” state. If you encounter any orders where labels were generated but fulfillment is still not reflected in Shopify, report those for further investigation.

Why are some shipping labels marked as initiated but never finished when creating labels in PluginHive?

Shipping labels marked as initiated but not finishing typically occur when the orders have already been fulfilled outside of the PluginHive app. Since PluginHive does not support generating labels for orders that are already fulfilled externally, the label creation process gets stuck for those orders. To resolve this, you should: 1. Identify orders that have been fulfilled outside the app. 2. Ignore these orders in the label creation process within PluginHive, as further label generation for them is not possible. 3. Continue processing shipments for orders that have not been fulfilled yet within the app. This approach prevents delays caused by stuck initiated labels and ensures smooth shipment processing.

Why are some Shopify orders not automatically fulfilled when using the PluginHive Ship App?

The PluginHive Ship App fulfills Shopify orders automatically and typically within seconds after generating the shipping labels. However, if an order contains custom or non-active products, Shopify’s API restricts automatic fulfillment. In such cases, the orders will not be automatically marked as fulfilled by the app. You need to manually verify or fulfill these orders or request additional order reports from PluginHive support to track such orders.

Why are the FedEx shipping rates shown in the PluginHive app higher than the rates on fedex.com even though the same FedEx account number is used?

Rate discrepancies between the PluginHive app and fedex.com often occur if shipping labels are generated differently. In this case, the customer was generating shipping labels directly from Shopify without using the PluginHive app’s label generation feature. To ensure rate accuracy: 1. Always generate FedEx shipping labels through the PluginHive app integrated within Shopify, not from Shopify’s native shipping label interface. 2. Verify that your FedEx account number is correctly configured within the PluginHive app’s carrier settings. 3. Confirm that the shipment details (package dimensions, weight, service type, and destination) entered in the app match exactly with those on fedex.com. Following these steps ensures that the app fetches rates directly from FedEx using your account credentials, reflecting correct pricing instead of default or estimated rates that may cause discrepancies.

Why are the First Name and Last Name fields empty in the PluginHive app settings, causing old values to appear on shipping labels, and how can I fix this?

The First Name and Last Name fields under Settings > Locations in the PluginHive app may be empty, which causes the label generation process to use previous values instead of leaving these fields blank. To fix this and generate labels without names for new orders, follow these steps: 1. Navigate to Settings > Locations in the PluginHive app. 2. Locate the First Name and Last Name fields, which may appear empty. 3. Enter a single blank space character (press spacebar once) into both the First Name and Last Name fields. 4. Save the changes. Once saved, these updated settings will apply only to new shipping labels generated after the change is made. This method prevents the app from using outdated name information on labels. Test by generating a new shipping label and verify that the names are no longer populated incorrectly.

Why can't I create shipping labels for FedEx shipments from Poland using the PluginHive app?

Real-time FedEx rates and label creation for domestic shipments in Poland are not supported by the standard FedEx Global API, which PluginHive uses. Poland’s domestic FedEx services operate via a separate API that does not integrate with PluginHive’s system, preventing label creation for these shipments. As a workaround, PluginHive plans to show dummy rates for Poland domestic shipments in the app. Until official support is available, label creation for these shipments is not possible through the app.

Why can't we see which user fulfilled an order using the PluginHive app, while we could see this information when fulfilling orders directly in Shopify?

When orders are fulfilled directly within Shopify’s native platform, Shopify records and displays the specific user who completed the fulfillment action in the order timeline and audit logs. However, when using a third-party app like PluginHive to generate shipping labels or fulfill orders, Shopify does not capture individual user actions because these apps operate independently and do not link fulfillment actions to specific Shopify users. Instead, the order timeline will show the fulfillment as performed by the app itself, without user-specific information. This is a limitation in how Shopify logs actions from third-party apps. To manage staff accountability while using third-party apps, consider implementing external tracking or logging systems outside Shopify.

Why did FedEx classify my shipping address as commercial when it contains apartment details, which seem residential?

FedEx uses its internal database to automatically classify addresses as commercial or residential. Sometimes, even if an address contains apartment details, FedEx may interpret it as commercial based on how the data is registered in their system. To help FedEx classify it correctly, try editing the address by moving the apartment or unit number (e.g., "Apt 2") from Address Line 1 into Address Line 2. After this change, attempt to generate the shipping label again to check if the classification updates to residential.

Why did my shipping labels get split into multiple labels even though I did not change any settings?

When using the Box Packing method with FedEx Small Box and FedEx Pak enabled, the app relies on product dimensions to determine how items fit into your selected boxes. If your products do not have their own dimensions updated in the app, it defaults to using the generic dimensions you have set (in your case, 15.75x12x1.5 inches). Since these default dimensions do not allow the products to fit together inside the FedEx Small Box or FedEx Pak, the app automatically creates a separate package for each product in the order. This results in multiple shipping labels being generated, one per product. To prevent this, update the actual dimensions for each product in the app or adjust your box packing settings. For more details, refer to the Box Packing documentation and instructional video available in the app.

Why did my Shopify order automatically split into multiple fulfillments and create multiple shipping labels instead of one single fulfillment and label?

The order was split into multiple fulfillments because the products in that order did not have weights assigned in Shopify. When product weights are missing, the app defaults to using a preset weight (500 grams per item). Given the FedEx Pak box has a maximum weight limit of 5.51 lbs, the app divides the total quantity of items into multiple packages to avoid exceeding that limit. For example, if your order has 12 items, the app might create packages of 5, 5, and 2 items respectively, resulting in three shipping labels. To prevent this, ensure that accurate weights are assigned to all your products in Shopify.

Why did the courier contact me as the sender when the customer did not provide a phone number, and will the customer still receive shipping update emails?

When the recipient’s phone number is not provided, the courier (e.g., FedEx) may contact the sender to obtain delivery instructions or clarify details necessary for successful delivery. Although shipment notifications are sent automatically to the customer’s email, lack of a phone number means the courier cannot reach the customer directly. To prevent the courier from having to call the sender, it is recommended to make the phone number field mandatory at checkout. This ensures the customer’s phone number is included on the shipping label, enabling direct communication between the courier and the recipient if needed. Shipment update emails will continue to be sent to customers regardless of phone number availability.

Why did the PH Ship Rate & Track app cancel all my order labels even though we did not make any changes on our end?

The PH Ship Rate & Track app automatically cancels labels if the corresponding Shopify orders have been manually fulfilled. To resolve this: 1. Unfulfill the affected Shopify orders in your Shopify admin. 2. Generate the shipping labels again using the PluginHive app. 3. After label generation, avoid manually fulfilling the Shopify orders, as the app handles fulfillment status updates after successfully creating labels. 4. Note that there might be a short delay between label generation and Shopify order fulfillment updating automatically. If this delay is unusually long, contact support to investigate further.

Why did the shipping label get auto-canceled despite the "multiple locations" warning being ignorable, and what should I do if this happens?

The label auto-cancellation happens because Shopify APIs sometimes fail to process the fulfillment request properly, causing the app to auto-cancel the shipping label. However, the order may still show as fulfilled with tracking in Shopify. To handle this: 1. Do not manually fulfill the order outside the app immediately. 2. Report the issue to PluginHive support for investigation, providing order details. 3. For urgent shipments, you can generate the shipping label directly on FedEx.com to process the shipment. 4. After adjustments made by PluginHive (to improve API handling), if you still face auto-canceled labels, cancel the fulfillment attempt in Shopify for the affected order. 5. Then, retry generating the label through the PluginHive app.

Why did the updated location address not reflect on the latest test order’s shipping label in PluginHive?

The updated location address did not reflect because the address change was made in the Shopify Billing Address section under Settings > General, which does not affect shipping labels. To update the location address that appears on shipping labels: 1. Log into your Shopify admin. 2. Navigate to **Settings > Locations**. 3. Select the relevant location (your shipping origin). 4. Update the address details here to reflect your correct shipping location. 5. Save the changes. This ensures that the updated origin address is used when generating shipping labels through PluginHive.

Why do additional FedEx service options show up during label creation even though I have only selected certain FedEx services in the app settings?

The FedEx services you select under **App → Settings → Rates Settings** only control which services are displayed to customers at checkout. These settings do not restrict which FedEx services are available when printing shipping labels. When generating labels within the app, all FedEx services available for your account will appear, regardless of your checkout settings. This allows you to choose any service at label creation time. If you use **Auto Generate Label**, the app will: – Use the FedEx service the customer selected at checkout, if available. – Otherwise, select the cheapest available FedEx service automatically.

Why do I receive a "Failed to fetch rates" error when trying to purchase a shipping label?

The "Failed to fetch rates" message generally indicates a problem retrieving shipping rates from the carrier or PluginHive’s system at that moment. This could be caused by temporary connectivity issues, missing or incorrect order details, or that the order status is already marked as fulfilled, preventing label generation. To resolve this: 1. Verify the order status in your store and ensure it is not already fulfilled or closed. Shipping labels cannot be generated for fulfilled orders. 2. Check that all required shipping details (weight, dimensions, address) are correctly entered and complete. 3. Refresh the app and retry fetching rates after a few minutes to rule out temporary service interruptions. 4. If the issue persists, contact PluginHive support with the order number and exact error message for further diagnosis. Note: A screenshot of the error is helpful when contacting support.

Why do some orders fail to automatically change to fulfilled status in Shopify after creating FedEx shipping labels with PluginHive Ship Rate & Track?

Orders may fail to update automatically to fulfilled status if the fulfillment process is triggered but not completed successfully. This can happen when there is a high volume of simultaneous fulfillment requests causing system load and temporary failures. In such cases: 1. The app initiates fulfillment automatically upon label creation. 2. If multiple fulfillment requests are processed simultaneously, some may fail due to system load. 3. As a result, the order status remains unfulfilled in Shopify despite the label being created. 4. The PluginHive support team can intervene to reinitiate and complete the fulfillment internally. 5. Once completed successfully, the order status will update automatically to fulfilled in Shopify.

Why does an order in my Shopify store not show up in the PluginHive app on Shopify?

Orders placed in Shopify do not automatically appear in the PluginHive app’s All Orders page. Only after you generate shipping labels for unfulfilled Shopify orders using the app will those orders show up in the PluginHive app. To generate labels, go to the Shopify Orders page and use the label generation feature provided by PluginHive. For detailed setup and instructions, refer to the documentation here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/#auto_manual_label.

Why does my shipping label still show the old phone number even though I updated it in Shopify and FedEx?

The shipping label phone number pulls from the Default Location contact details configured in your Shopify settings, not directly from the overall account or FedEx profile. If the phone number is missing or incorrect in the Shopify Default Location, the label will not update correctly. To resolve this: 1. Verify and update the phone number in the Default Location in Shopify (Settings > Locations > Default Location). 2. Save the updated number. 3. Re-generate the shipping label in the PluginHive app to reflect the changes. This ensures your shipping label correctly displays the intended contact phone number.

Why does order fulfillment fail and the shipping label get automatically canceled with the message about multiple locations or fulfillment issues?

This typically happens because the order status in Shopify is set to "Scheduled" instead of "Unfulfilled." Shopify—and thus PluginHive—only allows label generation and fulfillment if the order status is "Unfulfilled." The "Scheduled" status blocks fulfillment actions, causing label generation to fail and cancel automatically. To resolve this: 1. Change the order status to "Unfulfilled." 2. Retry generating the shipping label. If your store uses a third-party app (e.g., SuperCycle) that manages order statuses and sets them to "Scheduled," you will need to coordinate with that app’s support to prevent automatic scheduling or implement a workflow workaround.

Why does the app default the duties and taxes payer to the shipper instead of the customer, and is there a way to change this default setting to avoid selecting it manually for each shipment?

By default, the app sets the Duties Payment Type to "Sender" (shipper) when creating shipping labels. This setting can be changed to "Recipient" (customer) to simplify the process and reduce errors caused by manually selecting the payer each time. To change the default duties payment type, follow these steps: 1. Log in to your app account. 2. Navigate to **App Settings**. 3. Go to **Account Settings**. 4. Select **Duties and Shipping Payments**. 5. Find the option labeled **Duties Payment Type**. 6. Change the setting from **Sender** to **Recipient**. 7. Save your changes. Once updated, the app will automatically set the duties and taxes payer as the customer by default for all future label creations, minimizing the chance of forgetting to select the correct payer.

Why does the contact phone number on my shipping labels not show the plus sign (+) or spaces even after updating the location settings?

– PluginHive sends the phone number including special characters such as plus signs (+) and spaces to FedEx as entered. – However, FedEx’s API automatically removes these special characters from the phone number when generating labels, as it likely does not support them. – This behavior is controlled by FedEx’s system and cannot be changed via the PluginHive app. – If necessary, you may contact PluginHive support for further assistance, but currently the special characters will be stripped by FedEx’s API.

Why does the FedEx app in my Shopify account show the message "There are no valid services available" and not create delivery labels for UK domestic shipments?

This message typically appears when FedEx is experiencing technical difficulties and is not providing shipping rates for domestic UK shipments. To resolve this: 1. Check the FedEx service status on their official website to confirm any ongoing issues. 2. If a known issue exists, wait for FedEx to restore their service connectivity. 3. Retry generating shipping labels in the Shopify FedEx app after some time. 4. If the problem persists beyond FedEx’s resolution timeframe, contact FedEx customer support for further assistance. This is not usually due to your app settings but rather a temporary external issue with FedEx services.

Why does the order label get auto-cancelled even though the order was sent out with FedEx?

Label auto-cancellation typically occurs when the fulfillment location in the order does not match the configured settings in the app. Another common cause is if the product in the order has not been imported or synced into the PluginHive app. This mismatch can cause the system to cancel the shipping label automatically. To resolve this, ensure that all products in your Shopify orders are properly imported into the PluginHive app to avoid auto-cancellation of labels.

Why does the price list displayed in the app differ from the price list used on the shipping label, and how can I ensure the correct price list is applied?

The price list shown in app settings under carrier services only controls which shipping services are displayed to customers, not which are applied on labels. During label generation, all available shipping services are fetched, allowing selection of the preferred one. To ensure you use the correct price list (e.g., FedEx International Connect Plus™), follow these steps: 1. In Shopify, go to the relevant order page. 2. Open the order and select "More actions" > "Generate label". 3. Proceed to "Generate package" and then "Get shipping rates". 4. From the list of rates, manually select the preferred service such as FedEx International Connect Plus™. 5. Generate the label using the selected shipment service. This manual selection step is necessary because the app fetches full service options available from the carrier at label creation, regardless of the settings for services displayed during shopping. For more detailed guidance, refer to the manual label generation instructions here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/#auto_manual_label

Why does the shipping label creation fail with the error "RequestedShipment Shipper contact – phoneNumber is required"?

This error occurs because the ShipFrom Address in your Shopify store settings does not have a phone number configured. To resolve the issue: 1. Log in to your Shopify admin panel. 2. Go to **Settings** and then select **Locations**. 3. Choose the location you use as your ShipFrom address. 4. Ensure that a valid phone number is entered in the Phone Number field. 5. Save the changes. 6. Retry creating the shipping label. Adding the phone number to the ShipFrom address will comply with the carrier requirements and prevent this error from recurring.

Why does the shipping label still show a delivery date after the cut-off time even though I set the cut-off time at 15:00? How can I fix this?

The cut-off time setting under App > Settings > Rate Settings is designed to determine whether an order placed by the customer is considered for same-day or next-day shipping in terms of checkout rates and estimated delivery dates shown to customers. Specifically: 1. Orders placed before 3:00 PM (15:00) are considered as same-day shipments. 2. Orders placed after 3:00 PM are treated as next-day shipments. However, this cut-off time setting does not impact the shipping label generation or the delivery date printed on the label. To adjust the shipment date on the shipping label itself, you need to use the **‘Ship After These Many Days (0–7 days)’** option during label generation. Here is how you can do this: 1. Navigate to your Shopify admin portal. 2. Go to **Orders** and click on the specific order number you want to generate a label for. 3. Click on **More Actions** and then select **Generate Shipping Label**. 4. In the label generation screen, locate the field labeled **Ship After These Many Days (0–7 days)** and set the number of days you want to delay the shipment. 5. Generate the label with the adjusted shipment date. This will create a shipping label with the delivery date shifted forward as per your requirement, independent of the cut-off time settings.

Why don't my FedEx shipments processed through the PluginHive integration show up in my FedEx account shipment history? Shouldn't they appear there since the account is connected via Shopify?

Shipments processed using the FedEx SOAP XML API integration through PluginHive may not appear in your FedEx.com shipment history. This is a known behavior because the integration processes shipments directly via the API, which does not always sync shipment history back to your FedEx online account. However, you can still access shipment details by viewing the invoice after scanning the shipping labels generated within the PluginHive system. If further assistance is needed, support is available to help you navigate shipment tracking and management.

Why is FedEx 2Day showing as free for orders over $150, when only FedEx Ground should be free for those orders?

The current PluginHive app ("PH Ship Rate and Track") does not support conditional shipping rules that selectively make certain services free or paid based on order value. It only applies rate adjustments uniformly across a service. To implement rules where FedEx Ground is free over $150 and FedEx 2Day is not, you would need to use PluginHive’s advanced solution: – Use the "PH Multi Carrier Shipping Label" app, which supports automation rules to show or hide specific shipping services based on conditions like order value, shipping address, or product attributes. – Configure rules to make FedEx Ground free for orders over $150, while charging customers the calculated rates for FedEx 2Day. This solution provides granular control over shipping options displayed at checkout.

Why is my order (LLD-3736) showing an auto-cancelled status in the PluginHive app?

The order was auto-cancelled because it contains a product that the app does not support for label generation. Specifically, PluginHive does not support orders with custom products or products that have been removed or have had their SKU changed. In such cases, the app cannot generate shipping labels, leading to an automatic cancellation of the label for that order. To avoid this, ensure the product in the order is active in your store with a valid SKU recognized by the app. Orders containing active or draft standard products will have labels generated successfully.

Why is my order split into groups when creating a shipping label, showing 5 items together and 1 item separately, and only allowing me to fulfill the single item?

This issue usually occurs because the item that appears separately is not set as a physical product in your Shopify store, and therefore does not require shipping. To resolve this: 1. Check the product settings in your Shopify admin for the item that is split off. 2. Ensure that the product is marked as a physical item, which requires shipping. 3. Once all items are correctly set as physical products, the order should no longer be split, allowing you to create a shipping label for all items together. 4. After making these changes, refresh your order in PluginHive and attempt to create the shipping label again. If you need further assistance verifying or updating your product settings, support is available to help with these steps.

Why is one of my shipping labels being auto cancelled in PluginHive?

A shipping label may be auto cancelled if the associated order contains products stocked in multiple locations. PluginHive does not support partial fulfillment or fulfillment from multiple locations in a single order. Therefore, if an order includes items from two or more inventory locations, the label creation attempt will fail and get auto cancelled. To resolve this, ensure that orders are fulfilled from a single location or avoid combining products from different stock locations in one shipment. If you encounter this issue with other orders, provide the order numbers to support for further investigation.

Why is PluginHive not fulfilling my Shopify orders after creating FedEx shipping labels?

PluginHive typically fulfills the Shopify order automatically within seconds after generating the shipping label. However, if the order contains a custom product (a product that is not active in your Shopify store), the automatic fulfillment will not work. In such cases, you need to manually fulfill the Shopify order and enter the tracking number. To troubleshoot further, identify if the order has any non-active or custom products and fulfill those orders manually. For unresolved cases, provide the order number and approve the Shopify store collaborator request sent to PluginHive support, so they can investigate the issue directly.

Why is the delivery for my UAE customer’s orders not getting completed in the PluginHive FedEx app?

The delivery may not be completed because the customer has not generated shipment labels using the PluginHive app for their 13 orders. To resolve this: 1. Ensure that the customer uses the PluginHive app to generate shipping labels for each order. Generating labels is a necessary step to initiate the shipping and delivery process. 2. Verify that the shipping labels are properly created and printed through the app. 3. Confirm that the orders are correctly synced with the PluginHive app and that there are no integration issues with your Shopify store. Taking these steps will enable the orders to proceed through the shipping workflow, allowing deliveries to be completed successfully.

Why is the name "Mike Lee" appearing on the shipping label for one store but not another, and how can I remove it so only "Lawless Labs" appears?

The name shown on the shipping label is pulled from the shop contact details configured in the app under Settings → Shop Contact Details. To remove "Mike Lee" and replace it with "Lawless Labs" or another desired name, follow these steps: 1. Navigate to your app's Settings. 2. Go to the Shop Contact Details section. 3. Check the name field under contact details; if it still shows "Mike Lee," update it to "Lawless Labs" or your preferred sender name. 4. Save the changes. 5. Generate a new shipping label for a recent order and verify that the updated name appears on the label. If after updating the contact details and generating new labels the old name "Mike Lee" still appears, please clear any cache or refresh the settings in your app, then try again. If the issue persists, double-check you updated the correct store’s settings, as label names may be store-specific in multi-store setups.

Why is the PluginHive app taking a long time (up to 4 minutes) to load labels, and how can this issue be resolved?

The delay in label generation and loading within the PluginHive app can occur due to heavy server load during peak shopping events such as Black Friday and Cyber Monday. During such times, increased traffic causes slower response times. To resolve this: 1. Verify if the delay corresponds with heavy load periods. 2. Test label generation after the event when server load decreases, as label printing and preview generally return to normal (a few seconds) under normal conditions. 3. If slowness persists outside peak times, collect specific order details and share a short video demonstrating the delay with PluginHive support so they can investigate further. 4. Additionally, granting the support team permission to generate labels from their end can help diagnose the issue more precisely.

Why is the shipping label not populating when trying to fulfill order #9221, and how can I resolve this issue?

When the label does not populate during fulfillment, confirm the following to resolve the issue: 1. Verify the package details (dimensions, weight, and contents) are entered correctly for the order. 2. Ensure you have selected a valid shipping service for that package. Different services may have different eligibility criteria. 3. Check that shipping rates appear on the “Generate Label” page after selecting package details and service. If rates are missing, re-enter the package details or try a different service. 4. If shipping rates display correctly but the label still does not generate, refresh the page and attempt label generation again. 5. If the issue persists, provide exact package details and the intended shipping service to support for further troubleshooting. This helps identify any specific configuration or carrier-related problems preventing label creation.

Why is the shipping label not readable and appears corrupted?

The label is not readable because the order contains Non-English characters (in this case, Japanese) in the Recipient Name and Address Line. FedEx does not support Non-English characters, which causes the label to appear corrupted. To fix this issue: 1. Cancel the existing label. 2. Update the recipient’s name and address fields by replacing the Non-English characters with English characters only. 3. Create a new shipping label with the updated information. Additionally, ensure your app is updated by enabling the new UI to access the latest features and improvements.

Why is there no option for direct login to my FedEx account within the PluginHive app, and how should I set it up instead?

The PluginHive app does not support direct FedEx login within the app interface. Instead, you need to link your FedEx account by entering your FedEx account number in the app settings. To set this up: 1. Access the PluginHive app within your store. 2. Navigate to the FedEx account configuration section. 3. Enter your FedEx account number accurately; this links your FedEx services with the app functionalities. 4. Configure other shipping preferences as needed according to your requirements. For a detailed setup procedure, please follow the instructions in the official PluginHive FedEx app setup guide: https://www.pluginhive.com/knowledge-base/setting-up-shopify-fedex-app/#setting-up-shopify-fedex-app This method ensures the app can generate labels and handle shipping via your FedEx account without a direct login interface.

Why might a shipping label fulfillment get cancelled in PluginHive after it is created?

A shipping label fulfillment can be cancelled if: 1. A manual cancellation request was initiated either accidentally or intentionally within your system or PluginHive app. 2. There was an interruption or sync issue between Shopify and the shipping carrier or PluginHive leading to status discrepancies. 3. The label might have been voided or there was a change in order status on the carrier side that PluginHive reflected as cancelled. To resolve this: – Check the PluginHive logs for any "label cancel" actions. – Confirm if any team member or automated process generated the cancellation. – If no cancellation was requested from your end, contact PluginHive support for a detailed investigation. Meanwhile, you can always manually fulfill the order in Shopify and continue generating new shipping labels without restrictions.

Why was the label for order #29502 automatically cancelled in PluginHive?

The label for order #29502 was auto-cancelled because of a fulfillment location mismatch between Shopify and PluginHive: 1. Shopify order #29502 was set with a fulfillment location named “Fulfillment Center.” 2. PluginHive attempted to process the fulfillment using a different location called “Florida.” 3. Due to this discrepancy, the PluginHive app automatically cancelled the shipping label to prevent incorrect fulfillment. 4. Normally, when the label is auto-cancelled, Shopify fulfillment should also be cancelled automatically. In this case, there was a temporary system glitch where Shopify fulfillment remained marked as fulfilled despite the label cancellation. 5. PluginHive support has now corrected the fulfillment status on Shopify, and the order fulfillment has been properly cancelled. To prevent this issue, ensure your Shopify order’s fulfillment location exactly matches the location configured in PluginHive before generating shipping labels.

Will I still be charged for shipping labels that have already been canceled after the 24-hour window?

If the labels have already been scanned by the carrier (e.g., FedEx), the charges for those labels will be applied. To request a refund or cancellation of such charges, you must contact the carrier directly (in this case, FedEx) and provide the relevant tracking numbers. For example, tracking numbers 390780574925 and 882602036664 were identified for canceled labels. PluginHive support can provide these tracking details to assist with your carrier communication.

Would cancelling a shipping label in PluginHive cause the label creation history to be deleted or disappear from the order timeline?

When a shipping label is auto-cancelled in PluginHive—such as when the label was created using an incorrect fulfillment location—the app will remove the fulfillment details associated with that label from the order timeline. This means the original label creation and fulfillment event will not appear in the history within the app. However, the label was initially generated and printed but later auto-cancelled by the system, which causes the historical record to disappear from the PluginHive Shipping page and order timeline. It is important to ensure the correct fulfillment location is selected when generating labels to prevent auto-cancellation and loss of label history.

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Shopify Ship, Rate, and Track for FedEx