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Subscription Renewal & Trial Activation in Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Activate trials and manage subscription renewals for FedEx app

Questions in this section:

After receiving a trial extension, how do I activate it and start using the Pluginhive app?

After Pluginhive approves and provides a trial extension, you need to: 1. Install the Pluginhive app from the respective app store. 2. Accept the subscription charges, which triggers the activation of the free trial period (including any granted extensions). 3. The trial period will automatically enable, allowing you to test the app for the duration of the extended trial. 4. During this time, you can utilize all the app features as per the trial terms.

Can I schedule a meeting with PluginHive support to discuss the app installation and setup?

Yes, PluginHive offers the option to connect over a Zoom call for assistance with app installation and setup. It is recommended to first gather your FedEx account details and outline your specific requirements. After an initial evaluation or trial of the app, the support team is happy to conduct a detailed walkthrough and answer your queries during a scheduled meeting.

Does the PH Ship Rate & Track for FedEx app experience timing out or delays when processing orders with a large number of line items or complex packaging rules?

Generally, the app handles orders with multiple line items efficiently. However, very large orders containing approximately 60 or more line items or those with complex packaging rules may sometimes cause delays or slower response times. These delays depend on the complexity of the rate request and the FedEx carrier API response time. To evaluate performance for your specific store, you can use the available 14-day free trial and monitor how the app responds to your order sizes. If needed, further setup assistance is available via Zoom consultation.

Does the PluginHive app support FedEx UK shipping for Shopify stores, and how can I set it up?

Yes, the PluginHive app fully supports FedEx UK shipping for Shopify stores. To set it up: 1. Install the PluginHive FedEx Shipping app from the Shopify App Store at https://apps.shopify.com/fedex-shipping. 2. Activate the app and begin your 15-day free trial to explore its features. 3. Register your FedEx UK account within the app by adding your FedEx credentials. 4. Add FedEx UK as your preferred shipping carrier in the app settings. 5. Once configured, you can process FedEx UK shipments directly from your Shopify store. For additional support, you can request a Zoom call with the PluginHive team to assist with the setup process.

Does the PluginHive FedEx Shipping app work alongside the Advanced Shipping Rules app without conflicts?

Yes, the PluginHive FedEx Shipping app is a standalone solution that does not integrate with or disrupt the Advanced Shipping Rules (ASR) app. You can connect your FedEx account directly within the PluginHive app and use it concurrently with ASR managing your UPS shipments. This setup allows you to handle FedEx shipping through PluginHive while continuing to manage UPS shipping through Advanced Shipping Rules seamlessly. Additionally, the PluginHive app offers a 14-day free trial period during which you can fully test and understand its functionality before committing.

How can I cancel my monthly subscription for the PluginHive app if I no longer want to use it after the free trial?

To cancel the monthly subscription for the PluginHive app, you can simply uninstall the app from your store. Uninstalling the app automatically stops any active subscriptions associated with it, preventing further charges. If you need assistance with cancellation or experience any issues, you can contact support for help.

How can I extend the trial period of the Pluginhive app beyond the default 14 days?

You can initially use the app during the 14-day free trial after installing it and accepting the subscription charges. If you require an extension beyond these initial 14 days, you can contact Pluginhive support to discuss additional trial extensions, which may include an extension for up to one month. Extensions are granted on a case-by-case basis and need to be approved by the support team. To coordinate, schedule a call using the booking link or reply to the support email.

How can I fix the Error Code 2209 (Inactive customer account) when creating FedEx labels using PH Ship Rate & Track, even though my FedEx account is still active?

The "Inactive customer account" error usually indicates that your FedEx account may be locked due to inactivity or suspended credit privileges. To resolve this issue, follow these steps: 1. Verify the current status of your FedEx account directly with FedEx to confirm it has no restrictions or holds. 2. Contact your FedEx sales manager or the FedEx support team and inform them about the error you are facing. They can unlock your account or update the account status accordingly. 3. Once FedEx confirms that your account is active and unrestricted, retry creating labels in PH Ship Rate & Track. 4. If the issue persists after confirmation from FedEx, verify that the FedEx credentials configured in PluginHive are correct and correspond to the active account. 5. If needed, refresh or update the FedEx account details in the PH Ship Rate & Track plugin settings. Following these steps should resolve the Error Code 2209 related to an inactive account.

How can I get an extended free trial for the PluginHive Shopify app and enable it on my store?

To get an extended free trial for the PluginHive app, you need to request the extension from the support team. Once they extend the trial period on their end, you must open the app in your Shopify store and approve the subscription charges to activate the additional trial days. Here are the steps: 1. Contact PluginHive support to request a free trial extension. 2. Wait for confirmation that the trial period has been extended (typically 30 additional days). 3. Open the PluginHive app within your Shopify store admin panel. 4. Approve the subscription charges prompt to accept and activate the extended trial period. If you face any issues during this process, reach out to PluginHive support for further assistance.

How can I get an extension of the free trial if I haven’t had a chance to fully evaluate the app yet?

To request a free trial extension, you need to add your FedEx Account in the app first. Follow these steps: 1. Log in to the app and navigate to the account settings or shipping integrations section. 2. Add your FedEx Account details as prompted. 3. Confirm that your FedEx Account is successfully connected within the app. Once your FedEx Account is added, contact customer support to inform them. They will then consider providing an extension of your free trial. Additionally, you can request a Zoom call with support staff to assist you with the app setup and ensure you get the most out of your trial period.

How can I schedule a call to discuss the app integration with my Shopify store and Netsuite ERP system?

To schedule a call, first install the PluginHive app on your Shopify store and add your FedEx account details within the app. Once this setup is done, inform the support team. They will then provide you with a link to book a Zoom appointment at your convenience. The app includes a 15-day free trial period to test the features before scheduling the call.

How can I test if the PluginHive FedEx app meets my shipping requirements before fully implementing it?

You can install the PluginHive FedEx app and utilize the 14-day free trial period to evaluate all functionalities according to your needs. This trial enables you to test key features such as label generation and integration with your FedEx account without commitment. After the trial, the support team is available to assist via Zoom call for setup guidance and to address any questions.

How do I obtain and use a FedEx account number for PluginHive's FedEx shipping app?

To use FedEx shipping services within the PluginHive app, you need a valid FedEx account number. Here's how to proceed: 1. **Obtain a FedEx Account Number:** – A FedEx account number is issued directly by FedEx when you sign up for their shipping services. If you do not have one, contact FedEx Malaysia or visit their website to create an account and get your FedEx account number. 2. **Add the FedEx Account Number to PluginHive App:** – Once you have your FedEx account number, log in to your PluginHive dashboard. – Navigate to the FedEx shipping settings and enter your FedEx account number accurately. 3. **Ensure Account Activation and Validity:** – Confirm that your FedEx account is active and authorized for the shipping services you intend to use. An invalid or inactive account number will lead to errors such as "3001–Invalid Customer Account Nbr." 4. **If You Face Setup Issues:** – PluginHive offers a free onboarding call via Zoom screen-share to help you set up and configure the app tailored to your needs. You can schedule this call at your convenience through the booking link provided by PluginHive support. Following these steps will ensure your FedEx account number is correctly set up and linked to the PluginHive shipping app to avoid account-related errors.

Is it possible to get an extended free trial period for the PluginHive Shopify FedEx app, such as a 3-month trial?

The standard free trial period for the app is 14 days after installation. After the initial trial expires, the trial can be extended for an additional 1 month, making the maximum trial duration 1.5 months. Currently, a 3-month free trial is not available. If you wish to activate this trial, contact PluginHive support with your store URL to enable it.

What should I do if I cannot get a reply from my FedEx account manager regarding the inactive account error in PH Ship Rate & Track?

If your FedEx account manager is unresponsive to your inquiries about the account inactivity issue: 1. Share the contact details of your FedEx account manager with the PluginHive support team. 2. The support team can then directly reach out to the FedEx manager to get clarification or assist in reactivating the account. 3. Meanwhile, allow 24-48 hours for the FedEx team to respond, as their response time can vary. 4. Keep monitoring your email and update PluginHive with any progress or replies you receive to ensure smooth coordination. This collaborative approach helps ensure that the issue is escalated properly and resolved as soon as possible.

What should I do if I want assistance configuring the PluginHive FedEx app for my specific shipping requirements?

You can book a support session or Zoom call with PluginHive support through their appointment scheduling link. Provide your availability and share your exact business scenario or requirements to get personalized assistance with the app configuration. Additionally, PluginHive offers a 15-day free trial period for testing the app before commitment.

What should I do if I want to cancel my subscription and request a refund for unused app time?

PluginHive offers a 30-day refund policy for the subscription charges. To initiate a refund for the last 30 days, you need to confirm your request with the support team. After your confirmation, they will process the refund. Additionally, uninstalling the app from your store will cancel the subscription. If you have not activated or used the site or app features, confirming your refund request is the main step needed.

What support options does PluginHive provide for installation and setup of their FedEx Shopify app?

PluginHive offers personalized support for app installation and setup via Zoom calls. You can book a support slot to: 1. Get live assistance configuring the app on your Shopify store. 2. Receive help enabling the free trial and setting up key app parameters. 3. Ask questions related to shipping configurations and rate settings. To schedule a call, PluginHive support will provide a booking link specifically tied to your store URL and contact details.

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Shopify Ship, Rate, and Track for FedEx