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Incorrect or Missing FedEx Shipping Rates on Shopify – Shopify Ship, Rate, and Track for FedEx FAQs

    Fix missing or incorrect FedEx rates at checkout

Questions in this section:

Can PluginHive support help clarify or resolve FedEx rate mismatches over a live Zoom call?

Yes, PluginHive offers live support sessions to help resolve shipping rate mismatches and other technical issues. To arrange a Zoom call: 1. Confirm your availability and willingness to participate in a quick session via email or messaging. 2. PluginHive support will send you a Zoom meeting link, meeting ID, and passcode. 3. Join the scheduled call at the agreed time. During the call, support will review your shipping workflows, label generation process, and FedEx integration settings to identify the cause of rate discrepancies. They may guide you through real-time troubleshooting and demonstrate best practices to ensure accurate rate fetching and label creation. After the call, you may receive a recording for your reference. This interactive approach facilitates faster resolution of complex issues related to carrier integrations.

How can I confirm whether the PluginHive PH Ship Rate & Track app is correctly fetching FedEx rates for a specific shipment?

To confirm if the PluginHive app is correctly retrieving FedEx shipping rates for a shipment: 1. Gather complete shipment details: origin (ship from), destination (ship to), package weight and dimensions, and any special services requested. 2. Manually create the identical shipment on FedEx.com and note all shipping service options and their rates. Take a screenshot visible with all details for comparison. 3. Review the rates and services displayed in the PluginHive Ship Rate & Track app for the same shipment parameters. 4. Compare manually the services offered and rates with those in the app to check for missing services or price mismatches. 5. If discrepancies exist, check for any rate adjustments in PluginHive or Shopify that may alter the prices shown. 6. If the app is missing service options or showing incorrect rates despite matching shipment details and no adjustments, contact PluginHive support with your findings for further diagnostics. This process helps ensure rate accuracy and full service option availability within the app.

What causes differences between PluginHive app shipping rates and those shown directly on the FedEx app?

Differences in shipping rates between the PluginHive app and the FedEx app usually stem from package type selection discrepancies. The PluginHive app calculates shipping rates based on the package type assigned during shipment creation. If the PluginHive app selects a larger box (e.g., FedEx Extra Large Box) but the FedEx app shows a smaller box option (e.g., FedEx Pak), the shipping cost from PluginHive will appear higher. To align rates between both apps, verify and match the package type settings in PluginHive to those in the FedEx app before purchase.

What details are included in the PluginHive order fulfillment report?

The order report generated by PluginHive includes key details needed to verify shipment and fulfillment status, such as: 1. Order numbers 2. Tracking numbers 3. Shipping costs 4. Dates of order fulfillment This report helps you confirm that all orders within a specified date range have been shipped and fulfilled properly, especially in cases where automatic fulfillment may have been delayed or incomplete.

Why are there discrepancies between FedEx shipping rates shown in the PluginHive app and those on the FedEx website for services like FedEx 2Day and FedEx Standard Overnight?

The discrepancies primarily arise because certain temporary surcharges applied by FedEx, such as the Demand Surcharge, are not currently included in the rates fetched via the FedEx API used by the PluginHive app. For example, the Demand Surcharge appears on fedex.com but is missing from the XML data retrieved through the API, causing a difference of about $1 for some services. Additionally, minor differences like the Fuel Surcharge being off by a few cents can also contribute to rate mismatches. FedEx Ground rates typically match accurately as they do not carry these temporary surcharges in the same way. PluginHive is investigating with FedEx to determine if these surcharges can be included via the API for consistent rate display.

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Shopify Ship, Rate, and Track for FedEx