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My Canada Post plugin intermittently won’t work at checkout

Customer :

My Canada Post shipping plugin is not working properly. It intermittently won’t work at checkout so the only option that appears for buyers is local pick up. I have been having this problem for weeks and none of the suggested fixes work.


Support :

We are assuming that you are not getting rates by Canada post.

We hope you were successful in setting up the Canada Post plugin. For any help on the setup of the plugin, you can refer the article.

Once you are done, if you have any problem with the shipping services or rates, kindly do the following:

1. Enable the debug option from the settings tab and try debugging the transaction by analyzing the request and response. For more information on debugging, kindly go through our article.

2. To compare the rates with the rates returned from Canada Post, kindly go to Canada Post price calculator and calculate the rate.

On performing these things, if the problem persists, kindly provide us with the following information:

  • Screenshot of Canada Post calculator
  • Request and response in a text file.
Last Updated On September 21, 2018