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When I click on “Create Shipment”, it does not bring me to the print label. The Print Label button does not appear

Having trouble printing FedEx Shipping labels when using the WooCommerece FedEx Shipping Plugin? This article will show you how to solve the authentication error.

Customer:

When I click on “Create Shipment”, it does not bring me to the print label. The Print Label button does not appear.


Support:

We see that you are getting an Authentication error:

stdClass Object
(
[HighestSeverity] => ERROR
[Notifications] => stdClass Object
(
[Severity] => ERROR
[Source] => prof
[Code] => 1000
[Message] => Authentication Failed

)

Solution :

You need to get additional authorization to print label in the Live environment.

Advanced Services Authorization to use Print Label feature

  • You need to contact FedEx with the sample label generated using Test Account details. 
  • Please follow Certification Guidelines to get Advanced Services for printing the labels.

Hope that was clear!

Last Updated On September 16, 2018