Code:1000 – Error while Creating Shipments with WooCommerce FedEx plugin

In this guide, you will find the solution to the Code:1000 error which shows up when creating shipment using the WooCommerce Shipping Plugin for FedEx with Print Label. Read more to know more.




Most store owners use the FedEx Shipping plugin to print shipping labels for their orders. With this plugin installed, you can go over your recent order and hover down to the bottom-most section.

fedex shipping label

There you would be able to create the shipment for that order. Upon doing that, the page refreshes and you would find the Print Label option which would help you print the label. Here’s how the Print Label option would look like. As you can see, we have used the FedEx Express Saver shipping service.

print shipping label

When does the error Code:1000 show up?

Although rare, there are times when you might not be able to successfully print the labels or create shipments. There are many reasons behind this and it’s important you know them.

Sometimes store owners enter incorrect product weight and dimensions in the product settings page. This induces an issue when generating FedEx packages as FedEx servers throwback critical errors.

Another scenario when you’d see this error is when you don’t have the privilege to generate the shipping labels. Let us take a real-life example and try understanding this issue better.

Valladao: The plugin it is returning an error when it comes the time to create the shipping with FedEx.

FedEx Create Shipment Error: Severity: ERROR
Source: prof
Code: 1000
Message: Authentication Failed

As you can clearly see the Message clearly says Authentication Failed. This means that the credentials entered by you is wrong. Or maybe you’re using the FedEx Test credentials instead of the FedEx Production credentials or vice-versa.

How to solve the issue?

This error is displayed by FedEx only when you’re not authorized to print the shipping label. To get the right FedEx credentials, you will have to contact FedEx or fill up and submit an online form.

Advanced Services Authorization to use Print Label feature

  • You need to contact FedEx with the sample label generated using Test Account details.
  • Please follow Certification Guidelines to get Advanced Services for printing the labels.

Note: During Registration for FedEx Web Service Production Access, you have to select the FedEx Web Services for Shipping. You should also select options like Rates, Tracking, etc. These options are available in the Application Profile window.

Final words

With WooCommerce Shipping plugin for FedEx, you can show live FedEx Shipping estimate for domestic as well as international shipment. The plugin has support for FedEx Express, FedEx Ground, FedEx Freight, FedEx SmartPost, and FedEx SameDay shipping services.

Additionally, you get features like the One-Click FedEx Label Generation and Download for Bulk Orders, along with Live FedEx Shipment Tracking from within the WooCommerce store. Read more about the amazing features of the WooCommerce Shipping plugin for FedEx.

If you have any query regarding this guide or plugin, feel free to contact our customer support. Our support team should be able to help you solve the issue.

Happy selling!