Do I need to delete the basic version before installing the premium version of UPS plugin?
Customer 1 :
Every time I try to activate your premium UPS Print Label plugin, I get the following error:
Fatal error: Cannot redeclare wf_add_puert_rico_country() (previously declared in /home/oxevac1/public_html/wp-content/plugins/ups-woocommerce-shipping-method/ups-woocommerce-shipping.php:175) in /home/oxevac1/public_html/wp-content/plugins/ups-woocommerce-shipping/ups-woocommerce-shipping.php on line 100.
After downloading the file I get the following error:
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/content/demo123demo08_data01/28/2521228/html/wp-content/plugins/ups-woocommerce-shipping/
Plugin install failed.
Do I need to delete the plugin from WP panel and reinstall or I need to go directly to the folder via FTP and delete the folder?Support :
These errors usually appear when you have both the basic and premium version installed together. Kindly deactivate and delete the basic version, and then install the premium version.