Do I need to delete the basic version before installing the premium version of UPS plugin?

Customer 1 :

Every time I try to activate your premium UPS Print Label plugin, I get the following error:

Fatal error: Cannot redeclare wf_add_puert_rico_country() (previously declared in /home/oxevac1/public_html/wp-content/plugins/ups-woocommerce-shipping-method/ups-woocommerce-shipping.php:175) in /home/oxevac1/public_html/wp-content/plugins/ups-woocommerce-shipping/ups-woocommerce-shipping.php on line 100.

Customer 2:

After downloading the file I get the following error:

Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/content/demo123demo08_data01/28/2521228/html/wp-content/plugins/ups-woocommerce-shipping/
Plugin install failed.

Do I need to delete the plugin from WP panel and reinstall or I need to go directly to the folder via FTP and delete the folder?Support :

These errors usually appear when you have both the basic and premium version installed together. Kindly deactivate and delete the basic version, and then install the premium version.

Last Updated On September 24, 2018