I am facing issue with the WooCommerce FedEx Shipping Plugin after setting it up

So, you have successfully installed the WooCommerce FedEx Shipping Plugin on your WooCommerce store. However, you are not seeing the required FedEx shipping rates on the cart/checkout page and need to troubleshoot the issues.

Don’t worry, with this guide, we will let you know how to troubleshoot some of the setting up issues with the WooCommerce FedEx Shipping Plugin. But before going, we would recommend you to read and follow the setting up guide below.

How to properly configure the WooCommerce FedEx Shipping Plugin?

We hope you were successful in setting up the WooCommerce FedEx Shipping Plugin. For any help on setup of the plugin, you can refer the article.

Once you are done, if you have any problem with the shipping services or rates, kindly do the following.

1. Enable the debug option from the settings tab and try debugging the transaction by analyzing the request and response. For more information on debugging, kindly go through our Troubleshooting article for FedEx.
2. To compare the rates with the rates returned from FedEx, kindly go to FedEx Rate Calculator and calculate the rate.

On performing these things, if the problem persists, kindly create a support ticket on our PluginHive Support page with the following details.

  • Screenshot of the FedEx calculator page
  • FedEx Request and Response in a text file

You can read more about our WooCommerce FedEx Shipping Plugin on its product page to know more about its features.

Happy selling!

Last Updated On March 16, 2020