I am facing an issue with the UPS plugin after setting it up!
We hope you were successful in setting up the UPS plugin. For any help on the setup of the plugin, please go through our setting up article. Once you are done, if you have any problem with the shipping services or rates, kindly do the following :
1. Enable the debug option from the settings tab and try debugging the transaction by analyzing the request and response. For more information on debugging, kindly go through our article on the subject.
2. To compare the rates with the rates returned from UPS, kindly go to UPS calculator and calculate the rate.
After doing these things, if the problem persists, kindly contact the PluginHive support team with the following details:
- Screenshot of UPS calculator
- Request and response in a text file