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It generates an 11×8.5 PDF file even though in my setting it is 4×6

Does your WooCommerce Canada Post Shipping Plugin with Print Label only prints 11×8.5 PDF label even though the settings are 4×6? In this quick guide, we will help you out.

Customer:

I recently purchased the Canada Post plugin from you guys. I have some problem with it let me know if you can help me fix that.

I have selected to generate the 4×6 labels as I have a thermal printer. Although when I click print label on the WooCommerce order backend it generates a 11×8.5 PDF file even though in my setting it is 4×6.


Support:

The Canada Post provides 4*6 print labels only for contractual customers, so in case if the service type is non-contract it will not print label in 4*6 size.

Last Updated On September 25, 2018

5 thoughts on “It generates an 11×8.5 PDF file even though in my setting it is 4×6

  1. ap9 says:

    Hi I called Canada Post technical support and they advised that a contract is not required for 4×6 thermal label printing. As a small business (non-contract) customer I can use the EST Desktop application to print the thermal labels, so it doesn’t make sense to restrict it from the API.

    • Anindo
      Anindo says:

      Hi,

      A contract is needed as per Canada Post. This is not a restriction from our side. In order to understand why they have kept it this way, we request you to approach their team. They will surely help.

    • ap9 says:

      Hi I called Canada Post technical support and they advised that a contract is not required for 4×6 thermal label printing. As a small business (non-contract) customer I can use the EST Desktop application to print the thermal labels, so it doesn’t make sense to restrict it from the API.

    • ap9 says:

      Naturally, the next question is, would it be possible to remove that restriction from the plugin?

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