Keep your Customers in the Loop via Emails using WooCommerce FedEx Shipping Plugin

In this article, you will find some of the most useful solutions and features offered by the WooCommerce FedEx Shipping plugin. This plugin will help you keep your customers in the loop via emails.

The key to achieving a better customer service is by trying to understand the customer’s point of view. When a customer places an order, he or she is not aware of the hidden stages involved thereafter. These stages may include sending order update emails, providing post-sale support, assisting customers with the purchase, providing discounts, etc.

Thus, you should understand why they are always in the need to stay updated on the status of their order. And from here, it is only reasonable to say that you should keep your customers in the loop by communicating with them from time-to-time. This will also help you build loyalty and create a customer relationship that will last long.

What’s changing?

Many store owners choose to keep their customers updated by providing them with status emails. Though this might seem like a very sustainable solution, it is very tiresome. If you think about it, you would have to generate each email separately and then send them to the respective customer email addresses.

One possible shortcut to this issue is to automatically send the shipment details via shipping plugins like the WooCommerce FedEx Shipping plugin. By using this plugin, you can easily send the status emails, order completion email containing the tracking ID and the shipping labels as well.

Send a ‘Thank you’ email to get connected

It is always a good gesture to reply back with an email that says thank you. It makes the customer feel that the order has been successfully placed and the people have started to work for it. Within the WooCommerce FedEx Shipping plugin, you have to option to modify the email by choosing the email recipients. Have a look at the image given below.

email notification

This is a very crucial option in the FedEx Shipping plugin. This feature lets you decide whether to notify the customer or the shipper or both the parties. So, if you choose to select the last option, that is, Customer and Shipper, then the plugin will send two separate emails.

The customer email will basically say thank you and complete order detail. Whereas the shipper email will contain the information regarding the new order and it would look something like shown in the image below.

order details

You can also choose to send the emails only to the customer. In that case, you would need to choose the option as Customer from the drop-down menu. Now, if you receive any new order then the customer will be the only one to receive the emails. This email would contain the following content.

order details

Send invoice to your customers via email

Now, let us say that you need to send the order invoice to a customer. You can do send the invoice directly from the Edit Order page. Please note here that this feature is a part of the WooCommerce and it comes inbuilt with it.

To send the invoice you need to choose the following option as shown in the top right corner of the order page. You can refer to the following image for the same.


As soon as you click on this option, an automated email containing the order details will be sent to the customer. This email would contain the following content.

order details

Please note here that this invoice is for the domestic order only. For the international orders, the FedEx Shipping plugin will allow you to add your own company logo and digital signatures. Check out DesignContest if you need help with logo designing.

Send the shipping labels to your customers via email

There are times when you have to send the shipping labels to your customers. This is a very important feature and many store owners need this in order to implement their business needs. Please follow up with the video shown below.

In the above video, as soon as you create the shipment the plugin will send the shipping labels to the customer’s email ID. Thereafter, the customers can go ahead and print the shipping labels directly from their side.

Complete the order by sending Order completion email

Now that the order is completed, you should send an order completion email to the customer. This email will notify them that the order has been completed. If you are shipping the product(s) using any one of the FedEx services then this plugin will also allow you to add the shipment tracking details in the email. In the following image, you can see that once the order was completed the email was sent to the customer containing the tracking ID along with the link.

order is complete

You can edit the Shipping Detail section by going to the FedEx plugin settings page and enable the Tracking PIN option. This will fetch the tracking data directly from the FedEx servers and add it to the email content.

shipment tracking details

You can further choose to add your own custom shipment message that would contain the shipment date, service name, and the tracking ID link. Please refer to the following article to know more about how to do this.

In conclusion

This article was an approach towards one of the most important features in the WooCommerce FedEx Shipping Plugin from PluginHive. By sending prompt emails to your customers can really change the way you interact with them. Another important thing is the post-sale customer support.

There are some amazing Helpdesks that can help you systematically manage your support emails. Two of the best support desks are WSDesk and ZenDesk. According to this article, the WooCommerce FedEx Shipping plugin is the best way for the store owners to make sure their customers are satisfied.

If you have any query regarding this article or the integration of WooCommerce FedEx Shipping plugin with your WooCommerce then feel free to share your views in the comment section below.

We will be more than happy to help you understand how this plugin can work together in fulfilling your shipping requirements. If you need assistance regarding our plugins, you can also Contact PluginHive Customer Support. We are always happy to help.

Last Updated On May 31, 2019