Why am I not able to create any shipment in FedEx, in spite of getting real time rates on my website?

We will help you solve the Authentication Failed issue. You will see why you’re not able to create any shipment in spite of getting real-time shipping rates. using the WooCommerce FedEx Shipping Plugin. We will also show you how Shopify FedEx App authenticates the FedEx credentials. Read along to know more.

How to authenticate FedEx credentials when using WooCommerce FedEx shipping plugin?

With WooCommerce FedEx Shipping plugin installed on your WooCommerce, you can link your FedEx Account and handle shipping. You can display FedEx shipping rates on your Cart/Checkout page, print FedEx shipping labels, enable order tracking, and so much more.

Let us take an example of one of our customers.


I am not able to create shipment from WooCommerce order’s page, in spite of real-time rates being calculated on the front-end of the website. When I click on Create Shipment option in order’s page, I get the following error message:

FedEx Create Shipment Error: Severity: ERROR
Source: prof
Code: 1000
Message: Authentication Failed

PluginHive Support

You need authorization from FedEx while printing shipment labels in production mode. You can contact FedEx with the sample label generated using Test Account details. Please follow the certification guidelines to get advanced services for printing FedEx shipping labels.


We are almost set, still, some issue exists with commercial invoice generation, as we cannot see any harmonized code. Here’s FedEx comment on this:

Your request does not have any HS code field after the Country of Manufacture field.


Once you have added this to your request, it will be printed on the invoice. Please also note that you have to enter the HS code yourself. You need to add this information manually to your ship request.

PluginHive Support

We have incorporated HS Tariff number (Harmonised Code) at the product level in the latest version of the plugin (see screenshot below). You can provide a value for the HS tariff number and then provide the request and response to FedEx team.

fedex shipping plugin

Kindly download and install the latest version of the plugin by logging into PluginHive My Account.

How to authenticate FedEx credentials when using Shopify FedEx App?

With Shopify FedEx App, store owners can display real-time FedEx shipping rates on the Checkout page. In addition, you can even print shipping labels, enable shipment tracking, schedule FedEx Pickup and so much more.

shopify fedex install

To use such features and begin with FedEx shipping, you would need valid FedEx credentials which you have to enter during the installation process. Have a look at the image below.

shopify fedex installation

The App lets you know whether you have entered the credentials correct or not. Once you have entered the credentials, you can choose to enable the Production Key option. You could also refer to the guide links provided under that option to get the correct FedEx credentials.

Here are some useful links to using Shopify FedEx App on your Shopify store.


We hope this guide would have helped you solve the Authentication issue when using the WooCommerce FedEx shipping plugin. If you have any questions regarding this guide or setting up FedEx shipping on your online store then contact our support team. They should be able to help you out.

Happy selling!

Last Updated On April 14, 2019