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Why am I not able to create any shipment in FedEx, in spite of getting real time rates on my website?

Are you not able to create any shipment in spite of getting real-time shipping rates on your WooCommerce website when using the WooCommerce FedEx Shipping Plugin with Print Label? Check out the following solution.

Customer :

I am not able to create shipment from WooCommerce order’s page, in spite of real-time rates being calculated on the front-end of the website.

When I click on Create Shipment option in order’s page, I get the following error message:

FedEx Create Shipment Error: Severity: ERROR
Source: prof
Code: 1000
Message: Authentication Failed

PluginHive Support :

You need authorization from FedEx while printing shipment labels in production mode. You can contact FedEx with the sample label generated using Test Account details.

Please follow certification guidelines to get advanced services for printing the labels.


We are almost set, still some issue exist with commercial invoice generation, as we cannot see any harmonized code. Here’s FedEx comment on this:

Your request does not have any HS code field after the Country of Manufacture field.


Once you have added this to your request, it will be printed on the invoice. Please also note that you have to enter the HS code yourself. You need to add this information manually to your ship request.

PluginHive Support :

We have incorporated HS Tariff number (Harmonised Code) at the product level in the latest version of the plugin (see screenshot below). You can provide a value for the HS tariff number and then provide the request and response to FedEx team.

HS Tariff number

Kindly download and install the latest version of the plugin by logging into

Last Updated On September 21, 2018