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It is pulling shipping rates from FedEx just fine. Just can’t print a shipping label

You are able to see the shipping rates from FedEx but not able to print the shipping labels. Don’t worry. In this article, we will help you figure out the issue and print the shipping labels right from your admin side.

Customer:

I am getting this code when I go to print a label. Everything else works fine. It is pulling shipping rates from FedEx just fine. Just can’t print a shipping label. When I click on “Tutorial” it says I don’t have access to it.


Support:

Make sure that you are using the updated version(1.8.0)

We will request you to enable the debug mode and provide the request and response in a text file while printing the label.

kindly check the following link for accessing tutorials.

WOOCOMMERCE FEDEX SHIPPING PLUGIN WITH PRINT LABEL


Customer:

I have done as requested and attached the request/response in a text file to this email.

The plugin is updated to 1.8


Support:

We just checked the request and response provided by you.

Kindly check the following error:

[Severity] => ERROR
[Source] => prof
[Code] => 1000
[Message] => Authentication Failed

It says Authentication failed; that means the problem is with the FedEx credentials like FedEx Account NumberFedEx Meter NumberWeb Services Key, Web Services Password.

We will request you to check your credentials.

Last Updated On September 16, 2018