Why is the UPS Tracking Number not appearing in our WooCommerce Emails to Customers?

This small guide will help you show the shipment tracking number on the order completion emails sent to the customers when using the WooCommerce UPS Shipping Plugin.

Customer :

The tracking number is not appearing on our emails to customers. We have the following WooCommerce UPS Shipping Plugin Version(2.2.1) installed on our WooCommerce.

Please let me know if we’re missing something.


PluginHive Support :

The first action you need to do would be to download the latest version of our plugin and install it.  For this, go to PluginHive.com –> My Accounts (from API Downloads section.)

Once you do that, read below the standard process of automatic generation of email with tracking information on order completion.

  1. First, check whether you can mark the order as complete or not. Then check whether you have printed the label or not.
  2. Check whether “Shipment Tracking” is enabled.  This option can be found in UPS Plugin settings page.
  3. Once the label is printed, go to Orders –> Select order –> Mark the Order Status as “Completed”.
  4. Then go to the right corner, where you can see the Order Actions and mark it as “Completed Order”. Then click “Save Order”.

On clicking Save Order, an Order Completion email should go to the customer email address with tracking information present in it. Read more about Live UPS Shipping Tracking on WooCommerce store.

If you need any help setting up UPS shipping on your WooCommerce store, feel free to Contact PluginHive Customer Support. We would be more than happy to help.

Good luck! 🙂

Last Updated On April 24, 2020