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I am having trouble getting label to show up on the order page. The page refreshes and shows no changes. How to fix this issue?

In this guide, you will see that one of our customers is having trouble getting a label to show up on the order page. Here’s a small guide that shows how to solve that issue when using the WooCommerce FedEx Shipping Plugin.

Customer:

I am having trouble getting label to show up on the order page. The page refreshes and shows no changes. I followed the documentation but still have hit a dead end.


PluginHive Support:

We enabled the debug mode and tried reproducing the problem, and we are getting the following error message:

[Severity] => ERROR [Source] => prof [Code] => 1000 [Message] => Authentication Failed

Kindly check your FedEx credentials ( FedEx Account Number, FedEx Meter Number, Web Services key, Web Services Password).


Customer:

I have entered all credentials correctly, but the issue still persists.


PluginHive Support:

In that case, you need advanced services authorization to use print label feature. Here’s what you should do:

  • Contact FedEx with the sample label generated using test account details.
  • Please follow certification guidelines to get advanced services for printing the labels.
Last Updated On September 16, 2018