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I am having trouble getting a label to show up on the order page. The page will refresh and show no changes

One of our customers is having trouble getting a label to show up on the order page. Here’s a small guide that shows how to solve that issue when using the WooCommerce FedEx Shipping Plugin.

Customer:

I am having trouble getting a label to show up on the order page.  The page will refresh and show no changes. I followed the documents but still have hit a dead end.


Support:

We enabled the debug mode and tried reproducing the problem, and we are getting the following error message:

[Severity] => ERROR [Source] => prof [Code] => 1000 [Message] => Authentication Failed )

Kindly check your FedEx credentials( FedEx Account Number, FedEx Meter Number, Web Services key, Web Services Password).


Customer:

I have entered all Credentials correctly, but the issue persists.


Support:

We would like to tell you that you need  advanced Services authorization to use Print Label feature.

  • You need to contact FedEx with the sample label generated using Test Account details.
  • Please follow Certification Guidelines to get Advanced Services for printing the labels.
Last Updated On September 16, 2018