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MyPost Business Shipping FAQs – Multi Carrier Shipping Label App for Shopify

    FAQs for MyPost Business shipping setup and usage in Shopify

Questions in this section:

Can I configure product-level signature requirements for eParcel or MyPost Business shipments in PluginHive?

Product-level signature confirmation is only available for FedEx and Aramex MyFastway courier services within PluginHive. It is not available for MyPost Business (MPB) or eParcel shipments. Therefore, you cannot enable signature requirements per product for eParcel or MPB shipments directly through the plugin’s product settings.

Can MyPost Business be configured to allow both domestic and international shipping using PluginHive?

Yes, MyPost Business can be set up for both domestic and international shipments in PluginHive. For label generation, PluginHive enables international standard services within the MyPost Business automation rules, which will apply automatically to all new orders. However, if you want international shipping rates to be displayed at your Shopify checkout, you will need to coordinate with Shopify support, as PluginHive handles label creation but does not control checkout shipping rates. This separation ensures that international shipments with MyPost Business are supported at the label level, while any checkout pricing requires Shopify-side configuration.

Can PluginHive create a return shipping label for an order using a MyPost Business account with Australia Post?

PluginHive cannot generate return shipment labels for Australia Post MyPost Business accounts because Australia Post does not support return shipments through this service within the app. Therefore, return labels need to be created and handled manually outside of the PluginHive platform. Users must manage returns independently and cannot automate this process via PluginHive for Australia Post MyPost Business accounts.

Can the PH MultiCarrier Shipping Label app show shipping rates from multiple carriers, such as Couriers Please and MyPost Business, simultaneously at Shopify checkout?

Yes, the PH MultiCarrier Shipping Label app can display shipping rates simultaneously from multiple carriers at checkout. For example, you can show both Couriers Please and MyPost Business rates together, allowing customers to select their preferred carrier and shipping option during checkout once the ‘Carrier Calculated Shipping’ feature is enabled on your Shopify store.

Can the PluginHive app support shipping dangerous goods through Australia Post MyPost Business accounts?

No, the PluginHive app cannot currently support shipping of dangerous goods through Australia Post MyPost Business accounts, as the MyPost Business API does not provide support for dangerous goods shipments. This is a limitation from Australia Post’s API side, not from the PluginHive app. If you have documentation suggesting otherwise from Australia Post, you can share it with PluginHive support for further investigation, but as of now, dangerous goods are not supported.

Does the PluginHive app support integration with Australia Post MyPost Business accounts?

Yes, the PluginHive app supports integration with Australia Post MyPost Business accounts. You can connect your MyPost Business account within the app similar to standard Australia Post accounts. If you need help with the integration and setup, PluginHive provides assistance via support channels and can schedule a Zoom call to guide you through the setup process. To proceed: 1. Finalize your MyPost Business account with Australia Post. 2. Access the PluginHive app and navigate to Australia Post carrier settings. 3. Enter your MyPost Business account credentials and API details (if applicable). 4. Save and test the carrier integration to ensure rates and shipping labels function correctly. For personalized assistance, reach out to PluginHive support to arrange setup help.

Has PluginHive resolved the issue causing MyPost Business labels to fail due to weight value errors?

Yes, PluginHive has addressed this issue in a recent app release. The fix involves improved handling of weight precision and validation to ensure package weights comply with MyPost Business requirements. To benefit from the fix: 1. Update your PluginHive app to the latest available version. 2. Verify if the label generation errors related to weight have ceased. 3. If issues persist after updating, manually adjust weights for affected orders as a precaution. 4. Contact PluginHive support for further assistance if the problem continues despite the update.

How can I assign and change the sender address for orders to ensure correct shipping rates and processing when using multiple carriers like Sendle and MyPost?

– The app currently supports only a single fulfillment location by default for all orders, which typically uses your default PO Box as the sender address. This affects carrier rate availability: – When the default PO Box is set as the sender address, MyPost service rates are shown, but Sendle rates fail because Sendle requires a physical street address. – To manually assign a different sender address for orders that need to be shipped via Sendle or any other carrier: 1. Select the specific order in the app. 2. Click on the three-dot menu (⋮) associated with the order. 3. Choose the option **Set Ship From Address**. 4. Enter or select the appropriate sender address for that order (e.g., a physical address compatible with Sendle). 5. Save the change and proceed with processing the order. – This manual override allows you to use multiple sender addresses based on the shipping carrier requirements, ensuring accurate rates and label generation.

How can I configure the Multi Carrier Shipping app to use “MyPost Business Flat Rate Satchels” as the size for my parcels instead of defaulting to “Own Packaging”?

To use MyPost Business Flat Rate Satchels for your parcels in the Multi Carrier Shipping app, follow these steps: 1. Open the app and navigate to **App Settings > Shipping > Packaging**. 2. Select **Box Packing**, then click on **Add Box**. 3. Choose **MyPost Business Box** from the options. 4. Select the specific Flat Rate Satchels and Boxes (S, M, L, XL) that you want to use. 5. Click **Save** to apply these settings. After setting up these boxes/satchels, you have two methods to specify package dimensions so the app correctly calculates shipping costs: – **Assign dimensions to each product individually:** 1. Go to the **Products** section inside the app. 2. Select **All Products** and export the product list as a CSV file. 3. Add the corresponding dimensions (length, width, height, and weight) for each product in the CSV. 4. Import the updated CSV back into the app to update product details. – **Set default box dimensions for all products:** 1. Navigate to **App Settings > Store > Other Details**. 2. Enter the default dimensions that apply to all products. By configuring packaging and dimensions this way, the app will use the selected MyPost Business Flat Rate Satchel sizes correctly instead of defaulting to “Own Packaging.” This helps in optimizing shipping costs for your orders. If you require additional help, consider booking a Zoom call with support for real-time assistance.

How can I ensure accurate label generation for orders integrating MyPost Business, MCSL-S, and EParcel accounts via PluginHive?

To ensure smooth label creation for multi-carrier and account setups like MyPost Business (MPB), Manifest Corporate Services Logistics – Shipping (MCSL-S), and EParcel through PluginHive: 1. Confirm all package weights and dimensions comply with each carrier’s requirements, particularly weight limits and decimal precision. 2. Validate all shipping addresses, including correct suburbs and postal codes, against carrier databases. 3. Keep your PluginHive app updated to the latest version to incorporate fixes and enhancements. 4. Monitor any carrier-specific error messages closely and act on them immediately. 5. For recurring errors, coordinate with PluginHive support by providing order samples and detailed error logs to facilitate rapid resolution.

How can I generate MyPost Business Labels for AusPost branded flat rate packaging instead of getting labels marked as ‘OWN PACKAGING’ in the PluginHive app?

To generate MyPost Business Labels correctly for AusPost branded flat rate packaging, follow these steps: 1. Go to **App Settings** in the PluginHive app. 2. Navigate to **Shipping** > **Packaging** > **Select Box Packing**. 3. Click on **Add Box** and select **MyPost Business Box**. 4. Choose the specific satchels and boxes you will be using (the AusPost branded flat rate packaging). 5. Click **Save** to apply these settings. 6. You need to associate dimensions with your products to ensure correct packaging is used: – To add dimensions for each product individually: – Go to the **Products** section. – Select **All Products** and export the product list as a CSV file. – Add the dimension details for each product in the CSV file. – Import the updated CSV file back into the app. – To set a default dimension applicable to all products: – Go to **App Settings** > **Store** > **Other Details** and enter default dimensions there. By properly selecting the MyPost Business Boxes and associating product dimensions, the generated shipping labels will reflect the correct branded packaging instead of showing ‘OWN PACKAGING,’ avoiding potential extra charges.

How can I re-generate a shipping label with the correct package weight after accidentally generating it with incorrect mass in the MyPost Business Account app?

Once a label is generated within the app using the MyPost Business Account, it cannot be cancelled directly through the app. To re-generate the label with the correct package weight, follow these steps: 1. Log in to your MyPost Business portal on auspost.com.au. 2. Navigate to the Transactions section and request a refund for the incorrectly generated label. 3. After the refund is processed, you have two options to generate a new label: – Duplicate the original order in Shopify and create a new order using that duplicate to generate the label again through the app with the correct weight. – Alternatively, generate a new label outside of the app directly from the shipping provider’s portal. 4. If you need assistance after requesting the refund, you can contact support to clear the original order from the app so you can generate a new label.

How can I remove my existing MyPost Business account and transfer all existing shipping rules and automations to a new Australia Post eParcel account for a seamless transition?

To transition from a MyPost Business account to a new Australia Post eParcel account and retain existing shipping rules and automations: 1. Inform PluginHive support of your intention to remove the MyPost Business account and migrate to your new eParcel account. 2. PluginHive support can assist in editing your app settings, shipping rules, and automations accordingly to ensure the existing setups continue to work seamlessly under the new account. 3. It is recommended to schedule a consultation or meeting with the support team for direct assistance on this migration.

How can I resolve the ‘Authentication Failure’ error when connecting my Australia Post MyPost Business account using a charge account number?

To resolve the ‘Authentication Failure’ error when connecting your MyPost Business account with a charge account: 1. Ensure that you are entering the correct charge account number exactly as it appears on your official MyPost Business invoice. 2. Provide a screenshot or image clearly showing the charge account number and a copy of your MyPost Business invoice where the charge account number is printed. This helps support verify the correctness and authenticity of the details. 3. Share the provided documentation with the support team for verification. Once confirmed, they can reconnect your account with the charge account payment type on their end. 4. After support has reconnected your account, check to confirm that the integration is working without authentication errors. If issues persist, contact support with updated screenshots and invoice copies to assist further.

How can I set up shipping rules in PluginHive to use MyPost Business for domestic shipments and FedEx for international shipments?

To configure shipping rules for using MyPost Business domestically and FedEx internationally within PluginHive: 1. Remove international shipping services from MyPost Business shipping rules to restrict it to domestic shipments only. 2. Enable and configure FedEx services specifically for international shipping destinations. 3. This separation ensures that MyPost Business rates appear only for domestic addresses, while FedEx handles international shipments. 4. If you want MyPost Business to deliver internationally as well, you can request to add international services back to its shipping rules. 5. It is recommended to review packaging requirements for each carrier as these might vary and affect shipment eligibility. 6. For assistance with setting or modifying these rules, scheduling a call with PluginHive support can provide step-by-step guidance.

How can I switch between FedEx and MyPost Business shipping services for international orders in PluginHive?

Switching between FedEx and MyPost Business shipping services for international shipping is managed through the package selection process in PluginHive: 1. In the PluginHive app’s packaging section, multiple packaging options (e.g., Australia Post boxes/satchels and FedEx boxes) are enabled. 2. Based on product weight and dimensions, a suitable package is automatically selected for order fulfillment. The shipping services available correspond to the selected package type. 3. To switch services, manually edit the package assigned to the order by selecting the desired box or satchel that maps to the intended carrier (FedEx or MyPost Business). 4. Once you update the package, only the shipping services from the carrier linked to that package will appear for selection. This approach allows you to control which carrier’s services appear by choosing the appropriate packaging option for each order.

How can I troubleshoot ongoing label generation failures despite having funds in the MyPost Business account?

If label generation continues to fail with the STORED_PAYMENT error even though funds are confirmed: 1. Confirm whether you have an Australia Post Charge Account. 2. If yes, provide your Charge Account Number to PluginHive support for further investigation from their side. 3. If you do not have a Charge Account, contact Australia Post directly to resolve any issues related to account payments or permissions. 4. Share any error logs or XML request-response files with Australia Post to help diagnose the problem.

How can we add a custom field like ‘Delivery Instructions’ on the checkout page and map it to Australia MyPost carrier information?

Currently, PluginHive does not support direct mapping of custom checkout fields, such as ‘Delivery Instructions,’ to carrier information like Australia MyPost. The app does not have any option to link or transfer custom checkout field data to the shipping carrier system. If you want to explore possibilities, share an order number where the custom field was used so support can investigate further, but as of now, there is no built-in feature for this mapping.

How do I integrate my MyPost Business and Aramex MyFastway accounts with the PluginHive Multi Carrier Shipping Label (MCSL) app?

To integrate your MyPost Business and Aramex MyFastway accounts with the Multi Carrier Shipping Label app: 1. Log in to your PluginHive Multi Carrier app dashboard. 2. Navigate to the account setup or carrier integration section. 3. Select the options for MyPost Business and Aramex MyFastway accounts as indicated in the app interface. 4. Follow the prompts to enter your carrier account credentials and authorize the connection. 5. If you need further assistance, PluginHive offers Zoom call support to guide you through the setup process. You can book a slot through the provided PluginHive appointments link.

How do I reconnect my Australia Post MyPost Business account in the PluginHive app to update shipping services and packaging options?

To reconnect your account: 1. Navigate to the shipping settings or carrier accounts section within the PluginHive app. 2. Remove or disconnect the existing Australia Post MyPost Business account connection if needed. 3. Re-authenticate your Australia Post MyPost Business account by entering credentials and authorizing access. 4. Upon successful reconnection, the app will refresh the services and packaging options, including any newly added sizes like the Extra Small Satchel. 5. Update your automation rules accordingly and test order processing. If you require assistance during reconnection, PluginHive support offers guided help or can perform the reconnection on your behalf with permission.

How do I switch my MyPost Business account payment type from stored payment to a charge account within PluginHive?

To switch your MyPost Business account payment method from stored payment to a charge account: 1. Obtain your official charge account number printed on your MyPost Business invoice. 2. Log in to your PluginHive integration settings where your MyPost Business account is connected. 3. Enter the charge account number in the payment method section designated for charge accounts. 4. If integration fails, collect a screenshot of the entered charge account number and a copy of the invoice showing the number. 5. Share these documents with PluginHive support for verification. They will validate and reconnect your account using the charge account payment method. 6. After confirmation from support that the account is reconnected, verify the connection is working properly by performing test operations or checking integration status. This process requires collaboration with support to confirm and authenticate the new payment credentials securely.

I see labels have been created in MyPost Business, but I can only download them individually. How can I print or download labels in bulk to save time?

PluginHive integrates with MyPost Business where labels are generated, but currently, you need to download labels individually as bulk printing or bulk download of labels directly via PluginHive may not be supported. To save time: – Check if MyPost Business itself offers a bulk label download or print feature in your account dashboard. – Alternatively, export the list of shipped orders and batch-process downloads within MyPost Business if supported. – If bulk label printing is critical, consider reaching out to MyPost Business support for bulk operations or use third-party tools that can batch download or collate PDFs. Currently, retrying label generation repeatedly risks duplicate label charges, so avoid retrying unless necessary.

Is the Authority to Leave (ATL) special service available for MyPost Business through the PluginHive app?

Currently, the Authority to Leave (ATL) special service is not available for MyPost Business in the PluginHive Multi Carrier Shipping Label app. The ATL feature is only supported for Aramex MyFastway at this time. If you require this feature specifically for MyPost Business, it is not supported within the app as of now. If you have further questions or need assistance with other options, you can contact PluginHive support for more information.

The PluginHive app shows lower Australia Post shipping rates than those displayed on the MyPost Business portal after applying a coupon—is this expected and how can I verify accuracy?

Differences in displayed rates may result from coupon codes or discounts applied manually on the MyPost Business portal that the PluginHive app does not automatically import. To verify and ensure accuracy: 1. Log into your MyPost Business account and review the shipment details, including origin and destination addresses, package weight, dimensions, and applied discounts or coupons. 2. Take a complete screenshot displaying the shipping details, package information, and the final shipping rates from the MyPost Business portal. 3. Compare these details precisely with those entered in the PluginHive app to confirm matching inputs. 4. If discrepancies persist, especially with discounts, contact PluginHive support, providing the screenshots to help verify the rate calculation and assist in syncing coupon applications. This process helps identify if the app is missing any discounts or applying additional fees incorrectly.

What are the necessary steps to integrate and configure the PH MultiCarrier Shipping Label app to show exact shipping rates from MyPost Business and Couriers Please on Shopify checkout, including adjusting costs based on package size?

To integrate and configure the app for exact shipping rates and variable costs based on package size, follow these steps: 1. Ensure your Shopify store has the ‘Carrier Calculated Shipping’ feature enabled (usually requires Shopify Plan with yearly billing). Contact Shopify support to confirm or activate this. 2. Install and set up the PH MultiCarrier Shipping Label app in your store. 3. Configure your shipping carriers (MyPost Business and Couriers Please) within the app by inputting necessary account details and rate rules. 4. Set package size and weight parameters in the app to allow dynamic cost adjustments based on the package dimensions or weight. 5. Test the checkout rates to confirm the app displays the accurate carrier-calculated shipping costs dynamically according to delivery region and package specifications. 6. If you encounter any difficulties during setup, you can request a Zoom call with PluginHive support for personalized assistance.

What steps should I follow to connect my Australia Post MyPost Business account in the PluginHive Multi Carrier Shipping Label app?

To connect your Australia Post MyPost Business account: 1. Open the PluginHive Multi Carrier Shipping Label app in your Shopify store. 2. Select the shipping carrier option “Australia Post MyPost Business.” 3. Enter your Merchant Token provided by Australia Post. 4. Save the settings to establish the connection. Once connected, you can calculate rates, generate labels, and manage shipments through the app using your MyPost Business account credentials. For any issues connecting, contact PluginHive support or Australia Post for Merchant Token retrieval.

Where can I find my API password for the Australia Post MyPost Business account after adding it to the PluginHive app?

The API password for your Australia Post MyPost Business account is not provided directly within the PluginHive app. To obtain or verify your API password, you need to log in to your Australia Post MyPost Business account on their official portal. From there, navigate to the API credentials or developer section where your API details, including your password or key, are available. Once you have this information, you can enter it in the PluginHive app’s account settings for successful integration. If you face difficulties in locating or using the API password, reaching out to Australia Post support or scheduling a support call with PluginHive can help resolve your queries.

Why am I receiving an error when trying to generate a return label for an order shipped via Australia Post (Au Post) using a MyPost Business account, and how can I handle returns for such shipments?

Australia Post (Au Post) does not support creating return shipments through PluginHive for MyPost Business accounts. Therefore, generating a return label for orders shipped via Au Post under this account type will result in an error. To handle returns for these shipments, you need to manage the return process manually outside of the PluginHive app. This means you should coordinate with your customer to arrange return shipping directly with Australia Post or through alternative manual procedures without relying on automated return label generation within the app.

Why am I receiving the error “The weight provided is either too heavy, or exceeds the maximum of 3 decimal places” when generating labels for MyPost Business orders?

This error occurs because the package weight value sent in the label request is either too high for the carrier’s allowed limit or contains more than three decimal places, which is not accepted. To resolve this for MyPost Business orders: 1. Verify the exact weight of the package being submitted. 2. Ensure that the weight value has no more than three decimal places (e.g., 0.380 kg is valid, but 0.3804 kg is not). 3. If the weight is excessively high, confirm it meets Australian Post’s maximum weight limits. 4. If the issue persists, manually update the package dimensions and weights in the order before generating the label. 5. Cross-check with PluginHive support for any recent fixes or updates if manual adjustment does not work.

Why am I seeing the error “Dangerous goods not supported” when trying to process orders with dangerous goods through Australia Post MyPost Business account in the PluginHive app?

The “Dangerous goods not supported” error occurs because the Australia Post MyPost Business (MPB) API, which the PluginHive app uses to fetch shipping rates, does not support shipping of dangerous goods. This is a limitation of the MyPost Business API itself, not the app. Therefore, when your order contains dangerous goods items, the API does not return shipping rates, leading to the error message. Currently, there is no workaround within the PluginHive app to bypass this API restriction for MPB accounts.

Why can’t the “Standard Small” MyPost Business shipping service be selected if the weight and dimensions of the package are minimal?

The selection of available shipping services depends on the packaging size and the label automation rules configured in PluginHive. Even if the weight and dimensions are minimal, the service must be included in the automation rules for it to be selectable. In the example provided, the “Standard Small” service was not originally added to the label automation rule for the order, so it was not available for selection. Once the “Standard Large” service was added, it became selectable automatically. To enable “Standard Small,” you need to ensure it is added to the label automation rules and the correct package size that meets the service requirements is selected for the order.

Why do international shipping labels generated through eParcel service not show signatures or shipping dates, while MyPost Business labels do?

The difference in displaying signatures and shipping dates on international labels is due to carrier-specific support. MyPost Business (MPB) international labels include signature and date information, and this is supported by Australia Post for MPB shipments. However, eParcel international labels do not show signature and date details because Australia Post does not support displaying these on eParcel-generated labels. Both MPB and eParcel accounts pass the same shipping data; the variation is from Australia Post’s handling of these account types. To resolve this or gain further clarification, you can contact Australia Post directly, sharing the request and response data related to your shipments.

Why do shipping labels fail with the error “Unable to pay for the order using the STORED_PAYMENT payment method” after generating about 5 labels, even though my payment card is set up correctly in Australia Post MyPost Business Account?

This error typically indicates a payment-related issue at the carrier (Australia Post) level, not a limitation within the PluginHive app itself. The app does not restrict the number of labels you can generate in a batch. However, Australia Post may have certain restrictions or holds on your payment method that limit the number of successful charges per session or per batch—often resulting in about 5 labels generating successfully before failures occur. To address this: 1. Verify with Australia Post directly if there are any restrictions, holds, or limits applied to your credit/debit card or MyPost Business account. 2. Confirm your credit/debit card details are up to date and your bank has not blocked multiple charges in quick succession. 3. Allow some time between label generation batches to avoid rapid repeat charges. 4. If the issue persists, try generating labels in smaller batches (e.g., 5 orders at a time) as a temporary workaround. 5. Contact Australia Post customer support to investigate any processing or fraud prevention measures impacting your card. The payment error does not originate from PluginHive and requires investigation with Australia Post or your bank.

Why do the updated dimensions for MyPost Business Flat Rate Satchel Small keep reverting to the old dimensions after I update them?

When you update packaging dimensions in the app, orders that were created before the update won’t automatically reflect the changes. To apply the new dimensions to existing orders, you must re-process those orders by following these steps: 1. Open the specific order in the app. 2. Change the order status to “Initial.” 3. Once the order is in the “Initial” status, click on “Prepare Shipment.” This process forces the system to reapply the updated settings and dimensions. For new orders created after the update, the changes will apply automatically.

Why does my order show a “Schema Error” and fail to generate a MyPost Business shipping label in the Label Summary?

The “Schema Error” and failure status in the Label Summary typically occur when there is a mismatch or incorrect recipient address data, specifically between the Suburb and Postal Code fields. To resolve this: 1. Verify the recipient’s address details, ensuring the Suburb and Postal Code exactly match the official data recognized by Australia Post (Au Post). 2. Cross-check and correct the address using the Au Post portal or address validation tool to confirm accuracy. 3. Update the order with the corrected address information in your system. 4. Reprocess the order and attempt to generate the shipping label again. This process realigns the address data with the schema expected by the MyPost Business label generation system, resolving the error.

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