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No FedEx Shipping Rates Displayed at Shopify Checkout – Shopify Ship, Rate, and Track for FedEx FAQs

    Fix FedEx rates not displaying at checkout

Questions in this section:

Can customers choose whether their shipping address is commercial or residential on the product or cart page to get the correct FedEx shipping cost using the PluginHive app?

No, the PluginHive app does not provide an option for customers to specify whether their address is commercial or residential on the product or cart page. FedEx determines the address classification automatically based on the full address entered at checkout. Although you can disable FedEx’s address classification feature within the app settings (App -> Settings -> Additional Services), FedEx will still bill according to the actual address classification. There is no way in the PluginHive app to manually set or allow customers to select address classification, as this process is controlled entirely by FedEx.

Can I edit or customize the estimated delivery date text shown at checkout, especially to account for production time for made-to-order products?

The estimated delivery days are provided directly by FedEx and cannot be edited by the app. However, you can enable or disable the display of estimated delivery days at checkout. Additionally, the app allows you to add buffer days as a fixed number that will be added to FedEx’s estimated delivery days. This buffer can help account for additional production or handling time and will be reflected in the delivery estimate shown to customers at checkout.

Can I set separate maximum pack weights for boxes versus pallets?

The current system supports separating shipment types only when all products in the cart are either normal (box) products or freight (pallet) products exclusively. When the cart contains both normal and freight products mixed from multiple profiles, FedEx cannot provide a combined, common service rate, resulting in no available carrier rates. Thus: 1. Separate max weights for boxes and pallets are not supported simultaneously in mixed-cart scenarios. 2. For mixed carts, splitting shipments by profile and processing separately is recommended.

How can I change the shipment pick-up address associated with my FedEx account for customer shipments?

To update the shipment pick-up address on your FedEx account used for customer shipments, you need to contact your PluginHive support representative or helpdesk directly. Provide the new address details clearly, for example: “The Holland Collection, 53 Holland Road #02-06, Singapore 258859.” Once the request is received, the support team will process the change on your account to ensure shipments are picked up from the new address. If needed, you may arrange a call with the support team to confirm the update and any related configurations.

How can I grant support staff access to check and fix shipping rate issues in Shopify?

You can grant access in two ways: 1. Approve a collaborator request sent by the support team to your email (if available). 2. Alternatively, add the support staff as a new staff member in your Shopify Admin by following these steps: – Go to Shopify Admin → Settings → Users and Permissions (or Staff). – Click “Add staff” and enter the staff member’s email address. – Assign the necessary permissions related to shipping and checkout settings. – Send the invite and notify the support team once done. Providing access allows them to verify and fix configuration issues such as enabling 'Future Services' to ensure shipping rates appear properly at checkout.

How can I verify if FedEx shipping rates are available for UK domestic shipments within the PluginHive app?

To verify FedEx rates availability for UK domestic shipments: 1. Visit the official FedEx website and check for any service alerts or notifications specific to UK domestic shipping. 2. Within the PluginHive app, attempt to generate a rate quote or shipping label for a UK domestic shipment. 3. If no rates are returned or an error like "Rate not provided" appears, it indicates that FedEx rates are temporarily unavailable. 4. Wait and retry after some time as FedEx may resolve service disruptions. 5. Confirm with FedEx support if necessary to ensure there are no underlying account or technical issues affecting rate access.

How can I verify that FedEx shipping rates are showing correctly on my Shopify checkout after integration?

After integrating FedEx using PluginHive, verify rates by: 1. Adding a product to your Shopify cart. 2. Proceeding to checkout and filling in all required details, especially the shipping address. 3. Use an international address if needed to test international rate displays. 4. Confirm that FedEx shipping options and corresponding rates appear as expected before completing checkout. 5. If rates do not appear, double-check your integration settings or schedule a support call for troubleshooting assistance.

How do I set up PluginHive FedEx app on a second Shopify store and add FedEx shipping rates to Shopify shipping settings?

To set up the PluginHive FedEx app on an additional Shopify store and add FedEx shipping rates: 1. Install the PluginHive FedEx app on the second Shopify store from Shopify App Store or PluginHive dashboard. 2. Connect your FedEx account by entering valid FedEx API credentials or account details in the PluginHive app configuration for that store. 3. Add your warehouse location(s) in the PluginHive app under the new store to ensure accurate shipping calculations. 4. Configure packaging methods and product dimensions in the new store’s product listings. 5. In Shopify Admin > Settings > Shipping and Delivery, add the PluginHive FedEx app rates as a shipping rate provider to appear during customer checkout. 6. Test by placing a checkout order on the second store to ensure FedEx rates are visible and accurate. 7. Reach out to PluginHive support if you need assistance with setup or rate verification.

How should I enter a technical name for hazardous products in the app to avoid label errors?

Currently, the app does not have a dedicated “Technical Name” field for hazardous products. Labels using the test order failed with errors related to commodity data because the technical name is missing or incorrectly passed as default. The PluginHive team is planning to enhance the app to: – Include a “Technical Name” field under the proper shipping name section. – Prevent default or vague commodity data from being sent. Until this update is released, you cannot add a technical name directly in the app to fix label errors.

How to handle conflicts between PluginHive rates and Shopify default shipping rates for FedEx or UPS?

Conflicts usually occur when Shopify shipping profiles include built-in FedEx or UPS rates alongside PluginHive app rates. To resolve: 1. Review Shopify shipping profiles under **Settings** > **Shipping and Delivery**. 2. Remove or disable built-in FedEx or UPS shipping methods within the profiles where you want PluginHive rates to show exclusively. 3. Ensure PluginHive app is included as a shipping method provider in those profiles. 4. Test the checkout page to ensure only PluginHive rates appear. 5. This prevents duplication and confusion for customers seeing multiple conflicting rates.

I have enabled the option to include duties and taxes in the shipping rates at checkout using the PluginHive Ship, Rate & Track for FedEx app, but it does not seem to be working. How can I verify if duties are being correctly calculated and included?

To verify that duties and taxes are correctly included in the shipping rates at checkout using the PluginHive Ship, Rate & Track for FedEx app, you can follow these steps: 1. Ensure you have enabled the setting **"Include Duties and taxes in the rates at the checkout?"** within the app under **Settings > Rate Settings**. 2. Use FedEx Global Trade Manager or a similar service to check the estimated delivery duties for your shipment. This tool allows you to verify the duty amounts FedEx calculates for the shipment destination and product details. 3. Compare the duty estimate from FedEx Global Trade Manager with the PluginHive app’s rates log. The rates log shows the detailed breakdown of shipping charges, including duties and taxes calculated for each shipment. 4. If the duty estimate is zero or as expected (depending on the shipment details), then the duties are being calculated correctly. In cases where the duties show as zero, it indicates no additional charges apply for that shipment under the criteria used. 5. If the duties do not appear at checkout despite the above verification, you may need to troubleshoot your app configuration or contact PluginHive support for a detailed review. By following this process, you can confirm whether duties and taxes are accurately reflected in your shipping rates at checkout.

What caused the packing slips to fail to generate previously, and how has PluginHive addressed this?

The cause was the use of an unreliable PDF generation library in the older packing slip templates, which sometimes failed to produce the packing slip PDFs properly. PluginHive addressed this by developing and releasing a new Custom Template that uses an updated PDF generation process, enhancing stability and significantly reducing instances of missing packing slips. Users are advised to switch to this new template to benefit from the fix.

What causes the discrepancy between FedEx and Shopify regarding the classification of the Virgin Islands for shipping rates, and how does this affect PluginHive rate retrieval?

The core discrepancy arises because FedEx categorizes the Virgin Islands as a separate country (an international destination), whereas Shopify treats the Virgin Islands as a state within the USA. As a result, when PluginHive requests FedEx rates using Shopify’s state-based designation, FedEx expects an international destination input to provide valid rates. This mismatch causes FedEx rates not to show at checkout. To fix this, you must enable international FedEx shipping services in PluginHive, ensuring requests align with FedEx’s expectations and rates for the Virgin Islands are returned correctly.

What could cause FedEx to not provide label generation services for an order in PluginHive, and how can I troubleshoot this issue?

There are two main reasons why FedEx might not provide label generation services for an order: 1. FedEx Server Issues: Sometimes, the FedEx server may be temporarily down or experiencing service disruptions, preventing label generation. 2. Shipping Address Character Limits: The shipping address on the order might exceed permitted character limits set by FedEx, causing the service to fail. To troubleshoot this, you should: – Verify if FedEx services are operational by checking FedEx service status or trying to generate a label for another order. – Check and edit the shipping address in the order to ensure it adheres to character limits (e.g., no unusually long fields or special characters). You may need to grant permission to the support team to edit the shipping address to assist you further.

What information should I provide when reporting FedEx shipping issues with PluginHive?

When reporting FedEx shipping issues, provide the following details for effective troubleshooting: 1. The exact shipping address used during the order attempt. 2. The product SKU or identifier for items requiring FedEx shipping. 3. Any error messages encountered, such as “Rating is temporarily unavailable, please try again later.” 4. The RequestResponseXML file generated during the transaction attempt (this contains request and response data exchanged with FedEx). 5. The date and time of the attempted transaction. 6. A description of whether FedEx rates are visible on fedex.com using your account. These details help PluginHive support to replicate the issue and communicate effectively with FedEx if necessary.

What should I do if I want a detailed walkthrough or demonstration of the currency code update fix in PluginHive?

PluginHive offers the option to schedule a Zoom call for a detailed demonstration of the currency code fix and related rate issue resolutions. To schedule a session: 1. Visit the PluginHive appointment booking link specific to your store and email (usually provided by support). 2. Select a convenient date and time for the call. 3. Join the Zoom meeting at the appointed time to have a PluginHive analyst guide you through the enhancements and address any questions.

What steps should I take if PluginHive fails to generate FedEx rates for draft orders due to FedEx API limitations?

To address FedEx API rate generation failures, proceed as follows: 1. Determine the total number of unique commodities in the draft order—failures often occur with orders exceeding 50-60 unique products. 2. Split the large draft order into multiple smaller draft orders, each containing fewer than 60 unique items. 3. Test these smaller draft orders in the PluginHive app to verify that shipping rates are successfully retrieved. 4. Check if the issue correlates with specific destination countries and adjust order splitting accordingly. 5. Collect detailed error logs from the PluginHive rate request history to assist in diagnostics. 6. If difficulties continue, contact PluginHive support with exact draft order numbers and error details, referencing any existing support tickets for faster resolution.

Why am I getting an error stating "Weight below minimum requirement of 1.0 LB" when trying to use FedEx Ground Economy?

The FedEx Ground Economy service requires that the package weight be at least 1 lb. If the package weight is below 1 lb, the service will not be available, causing the error "Weight below minimum requirement of 1.0 LB." To resolve this: 1. Check the shipment weight and ensure it meets or exceeds 1 lb. 2. Adjust the package weight accordingly if possible. 3. Only shipments of 1 lb or more will display FedEx Ground Economy rates at checkout.

Why am I seeing an error message that shipping isn't available for my State when adding a specific product to the cart?

This error usually occurs if the product’s inventory location is set incorrectly, such as a PO Box address that is not serviceable by the shipping carriers for your state. To resolve it: 1. Check the inventory location assigned to the product in your Shopify admin. 2. Update the inventory location to a valid, shippable physical address rather than a PO Box. 3. After updating the location, the shipping availability error should be resolved during checkout for that product.

Why are duties and taxes not showing on the checkout page even though they appear in the XML and FedEx for a shipment location?

If duties and taxes are not showing on the checkout page despite being present in the XML and FedEx response, it indicates that the FedEx service is returning a value of zero for duties and taxes for that shipment. To resolve this: 1. Verify your app configuration and ensure the setting to include duties and taxes in shipping rates at checkout is enabled. 2. Confirm that the shipment details are correct and that the destination location should incur duties and taxes according to FedEx. 3. Reach out to your FedEx Account Representative or FedEx support to confirm why duties and taxes are not included in their shipment cost response for that destination. 4. Share shipment details and any relevant files with FedEx for their assessment. 5. Once FedEx confirms the duties and taxes calculation, the correct values will reflect in the PluginHive app's rates shown at checkout. This issue typically relates to the data FedEx provides, not the app itself, so FedEx is the best point of contact for further resolution.

Why are FedEx labels not auto-generating for my UK domestic shipments in PluginHive?

FedEx may sometimes experience technical difficulties causing their system not to provide shipping rates for domestic UK shipments. During such periods, PluginHive cannot generate FedEx labels automatically. To address this: 1. Verify if FedEx services and rates are available on the official FedEx website for UK domestic shipping. 2. If FedEx’s system shows no rates, wait for some time until the technical issue is resolved. 3. After the issue is resolved, try generating the FedEx labels again using the PluginHive app. 4. If the problem persists after FedEx services resume, contact FedEx support directly for further assistance.

Why are FedEx rates not showing up for my shipping services in Shopify when using PluginHive, and how can I troubleshoot this issue?

If FedEx rates are not appearing during checkout on your Shopify store integrated with PluginHive, follow these steps to troubleshoot the issue: 1. Verify that carrier-calculated shipping is enabled in your Shopify plan and settings, as Shopify only displays carrier rates when this feature is active. 2. Confirm that your FedEx account credentials are correctly configured in the PluginHive app settings. Incorrect or missing credentials can prevent rate retrieval. 3. Ensure products in the cart have accurate weights and dimensions, as shipping rates depend on these details. Incomplete or missing product weight data can cause no rates to display. 4. Perform a test checkout on your storefront with actual product details and a valid shipping address to see whether live rates appear at the shipping selection step. 5. If rates still do not show, collect a screenshot of the checkout page including the products in the cart and shipping destination used. Share this screenshot with support for deeper investigation. 6. If using other third-party apps (e.g., rental apps), verify that these apps do not interfere with the cart or shipping rate calculations, as partial product linking or app conflicts can impact rate display. 7. If you are unable to perform a checkout or see rates, confirm with Shopify support whether there are any account or setup restrictions affecting carrier rates. By systematically checking these aspects and sharing detailed checkout information with support, you can help identify and resolve why FedEx rates are not appearing in your shipping services.

Why are FedEx shipping charges not showing up during checkout on my store, and how can I resolve this issue?

FedEx shipping charges may not appear at checkout if the shipping details entered (such as address, city, state, and postal code) are incomplete, as the FedEx app requires full shipping information to calculate rates. To troubleshoot this issue: 1. Ensure the customer enters all necessary shipping details completely. 2. Verify that the products are correctly set up and available in the FedEx app. 3. Check the FedEx rates log in your dashboard to confirm if shipping calculations are triggered during checkout. 4. If rates still do not show or no rates log is created, remove and re-add the FedEx app rates in your shipping profile to refresh the settings. 5. As a next step, uninstall and reinstall the PluginHive FedEx app in your store to reset connections without losing app data or settings. 6. After reinstalling, test checkout again to verify if FedEx rates appear properly. If these steps fail, contact support with relevant details for deeper investigation.

Why are FedEx shipping rates failing when alcohol is enabled on products, and how should I resolve this?

FedEx shipping rates may fail when alcohol is enabled due to restrictions or required permissions at the FedEx account level that are not configured. PluginHive resets the products to non-alcohol to enable shipping rates to appear properly. To resolve this: 1. Temporarily set products back to non-alcohol in PluginHive to continue shipping while troubleshooting. 2. Contact your FedEx account representative and share the PluginHive-provided rates failure log (ZIP file) related to alcohol shipments. 3. You or the FedEx rep should verify if alcohol shipping permissions or configurations need to be enabled at the FedEx account level to support alcohol shipments. 4. Once confirmed and configured on FedEx’s side, set the products back as alcohol in PluginHive and test shipments again. This coordination between PluginHive settings and FedEx account permissions is essential to avoid package generation errors and ensure rates appear correctly for alcohol shipments.

Why are FedEx shipping rates not appearing on my store during checkout?

If FedEx rates are not showing at checkout, first verify the issue by testing a transaction with a common address (e.g., a New York address). If rates appear for some locations but not others or for certain products, the problem may be related to specific product settings, shipping rules, or destination restrictions. To resolve this: 1. Test using multiple addresses to identify if the issue is address-specific. 2. Check your product settings to ensure they are eligible for FedEx shipping. 3. Review your PluginHive FedEx carrier settings to confirm that FedEx services are enabled and properly configured. 4. Verify that your FedEx account credentials are correctly input and active. 5. Provide specific product and address details where rates do not appear so support can replicate and diagnose the issue effectively. Following these steps helps isolate whether the problem is due to configuration, product restrictions, or account connectivity.

Why are FedEx shipping rates not showing up at checkout even though the FedEx app is installed and the app rate is added in the shipping profile?

FedEx shipping rates may not appear at checkout if a valid FedEx account is not configured within the PluginHive FedEx app. Without an active FedEx account linked to the app, rate calculations cannot be performed, and no rates log is generated during checkout. To resolve this: 1. Open the PluginHive FedEx app in your store. 2. Go to App Settings -> Account Settings. 3. Click on "Configure" to add your FedEx account billing details. 4. Save the configuration to link your FedEx account to the app. 5. After configuring the account, perform a test checkout to verify if FedEx shipping rates now appear. If rates are still not shown post-configuration, contact support for further analysis.

Why are no shipping options appearing at checkout for any country in my store using PluginHive?

The most common reason for no shipping options appearing is that the shipping rates have not been configured or added properly to the relevant shipping profile in your store. Specifically, if you have multiple shipping profiles (e.g., North America profile), you need to ensure that the PluginHive app’s shipping rates are correctly added to each profile. Here is how to resolve this issue: 1. Check your shipping profiles in Shopify admin to identify which profiles apply to your products. 2. Verify that PluginHive shipping rates are added to each shipping profile corresponding to the destination countries. 3. If rates are missing in a profile, add them manually within PluginHive’s settings or update the rate assignments. 4. Save the configuration and test the checkout flow to confirm that the available shipping rates now appear correctly. This setup ensures that at checkout, the system retrieves and displays the appropriate shipping options linked to the applicable shipping profiles.

Why are shipping rates not displaying on my Shopify store when pulling rates from the PluginHive app, even though another store with the same setup works fine?

This issue often occurs due to address type restrictions configured in the app settings. Specifically, if the PluginHive app’s settings under **App > Settings > Rates** are set to display rates only for "Residential Address Only," then shipping rates will not be shown for business addresses. To resolve this: 1. Log into the PluginHive app linked to your Shopify store. 2. Navigate to **Settings > Rates**. 3. Check the "Display rates for" option and ensure it is set to include both **Residential and Business addresses**, rather than Residential only. 4. Save the settings after making changes. 5. Test the checkout process again with different address types to confirm that shipping rates are now displayed correctly. This adjustment allows the app to return shipping rates for all address types, preventing the issue of no rates showing up at checkout.

Why are some items from the order not showing in the PluginHive app’s shipping log?

The available information does not specify a direct cause for items not appearing in the shipping log. As a troubleshooting step, ensure that all products are properly synced with the PluginHive app and that the order details are fully transmitted to the app during checkout. If discrepancies persist, replicate the checkout process and closely monitor the app’s logs for the test order to identify any missing product entries. If the issue continues, contact PluginHive support with detailed order information and screenshots for further investigation.

Why do FedEx shipping rates fail to appear at checkout when the FedEx One Rate feature is enabled, and how can this be resolved?

When the FedEx One Rate feature is enabled, shipping rates may fail to appear if the FedEx One Rate service is not active or properly configured on your FedEx account. To resolve this: 1. Verify whether the FedEx One Rate service is currently active on your FedEx account. 2. Use the FedEx Rate Calculator with the One Rate option enabled to check if rates are returned. 3. If no rates appear in the FedEx Rate Calculator, contact your FedEx account representative to confirm that the One Rate service is enabled and your account status is in good standing. 4. Once the One Rate service is active, the rates should display correctly at checkout. If issues persist after these checks, feel free to contact support for further assistance.

Why does FedEx Ground shipping not show prices when using FedEx Express boxes in the PluginHive app?

FedEx Ground services appear only when items are packed using custom boxes. If you select FedEx Express boxes (e.g., FedEx Small Box), FedEx does not offer Ground shipping options for those package types. To see FedEx Ground rates, you must select or configure the package type as a custom package rather than using FedEx Express box options.

Why does FedEx Ground shipping not show up for many orders on my site even though it is selected as a shipping option?

FedEx Ground service is divided into two different services: 1. **FedEx Ground** – serves business addresses. 2. **FedEx Home Delivery** – serves residential addresses. If you have enabled only the FedEx Ground service in the app, shipping options will fail for residential addresses because FedEx Home Delivery is not enabled. To resolve this: – Go to the app’s settings. – Navigate to the carrier service section. – Enable **FedEx Home Delivery** along with FedEx Ground. This ensures that ground shipping options appear correctly for both residential and business addresses.

Why does FedEx Home Delivery appear as "FedEx Home Delivery" for residential addresses, but only FedEx OneRate shows for some products?

FedEx Home Delivery is a specific shipping service that applies only to residential addresses. The name "FedEx Home Delivery" will display in checkout only if: 1. The shipping address is classified as residential. 2. The product and shipping profile allow for FedEx Home Delivery. If FedEx Home Delivery does not show for some products, it may be due to: – The product being restricted to packaging or shipping profiles that exclude FedEx Home Delivery. – Incorrect or missing product dimensions or weight, preventing the rate from being calculated. – Address classification issues where the address is not recognized as residential. To fix this, ensure product shipping profiles permit FedEx Home Delivery, product details are accurate, and test with a verified residential address.

Why does Shopify indicate a correct address is invalid during checkout and how can we resolve this issue?

The problem may not be with the address itself, as verified on Google and FedEx, but can be related to shipping rate requests linked to the products in the order. To resolve this: 1. Verify that the products in the order are assigned to the correct shipping profile where PluginHive rates are configured. 2. Ensure shipping rates are properly added for all shipping profiles containing the products. 3. If shipping rates are missing in a profile, either add the products to a profile with configured rates or add rates to that profile. 4. Test the checkout with the same product combinations and address to confirm shipping rates are generated successfully.

Why does the FedEx Home Delivery service show an error, and how can I fix it?

FedEx distinguishes between two ground services: FedEx Ground for business addresses and FedEx Home Delivery for residential addresses. The plugin requires you to enable both FedEx Ground and FedEx Home Delivery services simultaneously. Based on the shipping address type, FedEx automatically selects the appropriate service. If the FedEx Home Delivery service shows an error, it usually means the shipping address on the order is recognized as a business address, so FedEx does not offer Home Delivery for that address. To fix this: 1. Enable both FedEx Ground and FedEx Home Delivery services in the PluginHive app. 2. Ensure that the shipping address entered by your customers is accurate and correctly classified as residential or business. 3. Based on the address, FedEx will automatically offer the right service during shipment processing.

Why does the message "Shipping not available: Your order cannot be shipped to the selected address" sometimes appear on the checkout page for FedEx shipping rates?

This message typically appears because some products in the order do not have their weight specified in the PluginHive app, which causes the package generation process to fail, resulting in no shipping rates being provided. Specifically, if a product included in the cart has zero or missing weight information, the app cannot calculate shipping costs, and thus the error message is shown at checkout.

Why don’t I see FedEx SmartPost listed as a carrier service, and is it the same as FedEx Ground Economy?

FedEx SmartPost has been rebranded as FedEx Ground Economy, which is why it is not listed separately in the carrier services. FedEx Ground Economy is an economy shipping option intended for lightweight, low-cost residential deliveries, not an express service. To use FedEx Ground Economy: 1. Ensure the package weight is at least 1 lb, as shipments below this weight will not show FedEx Ground Economy rates. 2. Enable FedEx Ground Economy in the app under Settings > Rate Settings > Carrier Services. 3. Add FedEx Ground Economy when creating your shipping rates to see it available at checkout. If the package weight is below 1 lb or the service is not enabled in your rate settings, the rate will not appear.

Why is a residential surcharge being added to my FedEx shipping rates, increasing the shipping cost?

Carriers like FedEx apply residential surcharges on packages delivered to residential addresses, which increases the shipping cost. The reasons and resolution are: 1. PluginHive automatically categorizes address types based on user input at checkout. 2. If the customer address is determined to be residential (home delivery), the Residential Delivery Surcharge applies. 3. Commercial addresses typically avoid this surcharge. 4. To minimize unexpected surcharges: – Encourage customers to provide accurate address type information during checkout. – Review your shipping policies to decide if residential surcharges should be passed on or absorbed. 5. The higher shipping rate including the residential surcharge is standard carrier pricing for residential deliveries.

Why is the shipping rate for sending packages to New York much higher compared to shipping to Atlanta using the PluginHive FedEx app?

The shipping rates shown in the PluginHive FedEx app are fetched directly from your FedEx account and are based on order details such as addresses, package weight, and dimensions. If the rate to New York appears higher, it is likely due to FedEx’s pricing for that destination and packaging configuration. To verify the rates are accurate: 1. Recreate the shipment manually on FedEx.com using the exact same "Ship From" and "Ship To" addresses, package weights, dimensions, and any special services. 2. Compare the shipping cost displayed on FedEx.com to the rates shown in the app. 3. Ensure the delivery address is correctly marked as residential or commercial, as this affects rates. If discrepancies arise, provide a complete screenshot from FedEx.com showing all shipment details to the support team for further investigation.

Why was the Fedex Medium box selected for my order even though the product dimensions don't seem to fit properly?

The system selects the Fedex Medium box among the enabled boxes based on packing optimization to minimize box wastage. Even if the product dimensions appear close to the box size, the Medium box was chosen as the most suitable option for the quantity and shipping address in your order. This selection is automatic and based on the available box dimensions configured in the system.

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