Payments, Renewals & Discounts – WooCommerce Bookings and Appointments FAQs

After repurchasing with the discount code as advised, how can I confirm my refund has been processed?

Once you notify PluginHive that you have completed the repurchase using the discount code, the refund for your previous full-price subscription will be processed within two business days. PluginHive will inform you once the refund is initiated. Depending on your payment method (such as PayPal), it may take a few additional days for the amount to be credited back to your account. You will also receive confirmation details including the refund transaction ID for your reference. If you do not see the refund in your account after a few days, you can follow up with PluginHive support for further assistance.

After updating the PluginHive Bookings plugin, Apple Pay stopped working. What troubleshooting steps should I follow?

If Apple Pay stops working after updating the Bookings plugin, follow these steps:

1. Confirm you are using the latest versions of both the Bookings plugin and the WooCommerce Stripe Gateway Plugin.
2. Verify that no recent changes have been made in the plugin update related to payment or order placement functionality.
3. Create a staging (test) site to replicate the issue safely before making changes on your live site.
4. Contact your payment gateway provider (e.g., Stripe) to check for any compatibility issues or configuration requirements.
5. Monitor for any updates or fixes from WooCommerce, as subsequent core updates may resolve payment integration issues.

Are there any discounts or coupons currently available for the WooCommerce Bookings And Appointments plugin?

While PluginHive offers seasonal promotional discounts and coupons, there are no ongoing offers at the moment. However, you can use the flat 10% discount coupon code "ph_jan_offer_nkr," which expires on January 31st, to purchase the plugin. The plugin can be purchased here: https://www.pluginhive.com/product/woocommerce-booking-and-appointments/

Are there any discounts or special deals available for the PluginHive WooCommerce Bookings & Appointments and Deposit plugins?

PluginHive occasionally runs seasonal promotions and can offer special discounts for customers. For example, a 10% discount on each plugin license can be extended for two planned websites. If you are interested in purchasing multiple licenses or have specific requirements, contact PluginHive support to request a personalized discount or promotion code.

Are there any offers or discounts available for purchasing multiple PluginHive licenses for use on different websites?

Currently, there are no special offers specifically for purchasing multiple licenses at once. However, during promotional events such as the Black Friday and Cyber Monday sale, you can buy each license at a flat 20% discount for a limited time. Check PluginHive’s official sale page (https://www.pluginhive.com/product-category/woocommerce-plugin/) for current offers and make your purchases before the promotion ends. For ongoing needs, you can purchase each license separately at the available promotional rate.

Are there discounts available for vendors who sell PluginHive plugins to their customers?

PluginHive offers an Affiliate program for vendors and partners. Through this program, you can earn a 30% commission on each successful sale you refer. To join the program or get more information, visit: https://www.pluginhive.com/affiliates/

Are there ways to further offset PluginHive plugin costs in the future?

In addition to promotional discounts, you can consider joining PluginHive’s affiliate partnership program if you work with multiple clients. By becoming an affiliate, you can earn commissions on sales made through your referrals, helping to offset your own plugin costs in the future. To learn more or to express your interest, contact PluginHive support and request information about joining the affiliate partnership program.

Can I get a free extension or a heavily discounted payment for my PluginHive calendar subscription since I will be closing my business soon and will no longer need the calendar?

While a free extension is not available, as a valued long-term customer you are eligible for a 20% discount on your PluginHive calendar subscription. If you are interested in proceeding with the discounted rate, you can request the coupon details from the support team.

Can I purchase PluginHive licenses now for a single domain and buy additional licenses later for other websites?

Yes, you can purchase a license for a single domain now and buy additional licenses for new websites in the future. During promotional periods, such as the Black Friday and Cyber Monday sale, you have the opportunity to purchase additional licenses at a discounted rate. Ensure you complete your purchases before the promotion ends if you want to benefit from bulk discounts. There is no restriction on when you can purchase more licenses for different domains.

Can I use the PluginHive WooCommerce Bookings & Appointments plugin to allow customers to book multiple language lessons per month (e.g. 4 or 12 hours), let them choose weekly slots, and make these bookings automatically renew each month?

You can use the PluginHive WooCommerce Bookings & Appointments plugin along with the Recurring Bookings add-on to set up language lessons as Bookable Products (e.g., one product for 4 hours per month, another for 12 hours per month). With this setup, you can allow customers to select a weekly slot, which will be repeated automatically each week for the duration of their recurring booking. However, the system does not support fully automated subscription-style payments or subscriptions that are automatically renewable each month.

Can I use the WooCommerce Bookings & Appointment plugin to create an in-house booking system on my website and move away from third-party platforms like Lodgify?

Yes, the WooCommerce Bookings & Appointment plugin allows you to transform your WooCommerce store into a fully functional in-house booking system. This enables you to manage bookings directly from your WordPress site without relying on third-party platforms like Lodgify. You can set up and customize booking slots, manage availability, accept payments, set booking rules, and handle appointments or rentals according to your business requirements. To see how the plugin works, visit the public demo site provided: https://app.instawp.io/public/launch?d=v2&t=woocommerce-bookings-and-appointments-plugin. The plugin can be purchased directly from PluginHive, and there is a 30-day refund policy if it does not meet your needs.

Can I use the WooCommerce quantity field to manage bookings or rental inventory in PluginHive's Booking plugin?

No, PluginHive’s Booking plugin does not support adjusting bookings or rental quantities using the WooCommerce product quantity field. Using this field may result in calculation errors for deposits, payments, and stock levels. Always use the participant settings within the plugin to manage quantities or add additional bookings using the "Add Booking" feature.

Can I use WooCommerce for payment processing with the Bookings and Appointment plugin?

Yes, the plugin is compatible with all payment methods that work with WooCommerce. You can use any WooCommerce-supported payment gateway for booking transactions.

Can payments be processed through WooCommerce with the plugin, so that Swedish payment solutions can be used?

Yes, you can process all payments through WooCommerce when using the Bookings and Appointments Plugin. This means you can utilize any payment gateway that is compatible with WooCommerce, including Swedish payment solutions. Integration and management of payment gateways are handled by WooCommerce’s settings, so you can choose and configure the Swedish payment methods that best suit your needs.

Can PluginHive check and test payment-related issues directly on my website if I provide the link?

PluginHive is unable to directly test payment-related issues on your website. Please perform the troubleshooting steps on your end and update us with the customer's feedback or results. If the issue persists after following the recommended steps, provide detailed information so we can offer further assistance.

Can the backend of the PluginHive Bookings plugin provide an overview of bookings, retain customer data, and support coupons or discounts?

Yes, the backend dashboard of the PluginHive Bookings plugin allows you to view and manage all bookings, retain customer data, and set up coupons, vouchers, and discounts as needed for your services.

Can the PluginHive booking plugin be configured to allow block bookings for courts on specific days/times on a recurring basis, and issue monthly invoices to corporate clients?

The PluginHive booking plugin requires you to set up separate Bookable Products for each court and for non-recurring bookings. Only fixed time blocks can be set for recurring bookings; it is not possible to select different time slots or ranges for recurring bookings on different days. Additionally, the plugin does not generate invoices directly, as payments are managed through WooCommerce and each booking will have its own separate payment transaction. For your workflow, you will need to configure the booking products accordingly and handle invoice generation for corporate clients outside of the plugin.

Can the PluginHive system automatically charge the client for payment reminders or secondary payments?

No, automatic charging for payment reminders or secondary payments is not currently supported. While reminder emails can include direct payment links, all secondary payments must be completed by the customer manually through those links. WooCommerce does not permit automatic debits from the client for pending payments without user action.

Can your plugin handle subscriptions with a deposit and monthly installments, or is an additional plugin required?

Our main Bookings plugin does not directly support subscriptions with deposits and monthly installments. However, you can achieve this setup by using our Recurring Bookings and Appointments Plugin alongside the main Bookings plugin. This enables flexible recurring bookings, while payment handling (such as deposits and monthly installments) can be managed through WooCommerce-compatible payment extensions.

Do payments go directly to the respective coaches (vendors)?

Payments on your platform will be received by the payment gateway integrated with your WooCommerce store. The distribution of payments to vendors is managed by the multivendor solution (such as Dokan). For precise payment splitting and payout management, consult the features and documentation of the Dokan plugin, as the PluginHive Bookings plugin itself does not handle payment allocation or distribution.

Do you offer a solution for recurring sales or subscriptions (e.g., for a customer selling coffee beans online) so that sales and payments are registered automatically at the selected frequency?

Yes, you can use the PluginHive Recurring plugin along with the WooCommerce Bookings and Appointments plugin to enable recurring sales or subscriptions. This setup allows customers to schedule recurring bookings or product orders at chosen intervals, with sales and payments automatically processed in the online shop at the specified frequency. For more information and setup instructions, you can refer to: https://www.pluginhive.com/knowledge-base/woocommerce-recurring-bookings/

Does PluginHive offer agency or developer pricing or bulk/multisite licensing?

Currently, PluginHive does not offer a multisite license bundle or agency/developer pricing. Each license is valid for a single website, so individual licenses must be purchased for each client site. However, PluginHive often runs seasonal promotions and may provide discounts based on volume. If you inform the team of the number of plugin licenses you need, they can check for any suitable offers. Additionally, while PluginHive offers an affiliate program for agencies and developers, it may require involvement with client renewals and payments. For more information or to discuss your requirements, you can reach out directly to the Partnership manager at [email protected].

Does PluginHive offer discounted rates for charities or non-profit organizations for the Booking and Recurring Booking plugins?

Yes, PluginHive does offer discounted rates for charities and non-profit organizations. While seasonal promos and coupons are generally available (such as a 20% Black Friday discount), PluginHive can provide a special flat 25% discount on plugin purchases for eligible non-profit organizations upon request. To receive this special pricing, simply contact PluginHive with your organization details to request the discount coupon code.

Does the Deposits plugin support holding a security deposit amount on a customer’s saved card at or near the delivery date?

Currently, the Deposits plugin does not support direct integration with payment gateways to withhold or pre-authorize a security deposit on a customer’s card at or near the delivery date. At this time, you will need to continue using a third-party solution or card machine for this functionality.

Does the PluginHive 'Recurring Bookings and Appointments' product have automatic license renewal or require a credit card or automatic payment?

The PluginHive 'Recurring Bookings and Appointments' product does not have an automatic renewal process. Licenses must be manually purchased for renewal, and you are not required to enter a credit card or set up automatic payments unless you choose to manually renew the product.

Does the PluginHive Booking Plugin work with WooCommerce native payment gateway?

Yes, the PluginHive WooCommerce Bookings & Appointment plugin supports WooCommerce payment gateways. You can use it seamlessly with any payment methods enabled on your WooCommerce store.

Does the PluginHive solution support automatic recurring payments for bookings?

Automatic recurring payments are not handled by the PluginHive booking plugins directly. Payment processing, including any recurring payments or subscription fees, is managed by WooCommerce or any compatible subscriptions/payment gateway extensions you use. The booking plugins only handle the scheduling aspects and do not control payment renewals or recurring billing.

Does the WooCommerce Bookings & Appointments plugin handle payment processing?

The plugin does not handle payments directly. All payment processing is managed by WooCommerce itself. You can use any payment gateway supported by WooCommerce to process payments for bookings made through the plugin.

Does the WooCommerce Bookings & Appointments plugin support applying a per-person discount using a coupon code (e.g., £10 off per participant when a coupon is used)?

The WooCommerce Bookings & Appointments plugin does not provide a “Booking Person Discount” or any coupon type that allows discounts to be applied per participant. WooCommerce coupons can only apply to the overall cart subtotal (fixed basket, percentage, or product-based discounts), and there is no built-in feature in the Bookings plugin to multiply a discount code based on the number of participants selected.

Does the WooCommerce Bookings And Appointments plugin handle payment processing, or can I use any WooCommerce payment gateway?

The WooCommerce Bookings And Appointments plugin does not directly handle payment processing. You can use any payment gateway compatible with WooCommerce, and the plugin will work efficiently with your chosen gateway for taking payments at the time of booking.

Does the WooCommerce Bookings and Appointments plugin support Apple Pay and Google Pay, and is any special configuration required for them to work correctly?

Yes, the WooCommerce Bookings and Appointments plugin supports both Apple Pay and Google Pay. To ensure smooth functionality:

• Make sure you are using the latest version of the plugin (at least v5.1.4).
• Confirm that your payment gateway plugin (such as Stripe for WooCommerce) is up to date and configured correctly.
• After enabling Apple Pay or Google Pay via your payment gateway, test bookings thoroughly to ensure all booking details (like time, date, and boat selection) are included in the order.

Does the WooCommerce Bookings and Appointments plugin support automatic extension of rental periods and recurring payments?

The plugin does not support automatic extension of rental periods after the initially chosen duration. Payment processing, including recurring payments, is managed by WooCommerce, and the plugin supports all payment methods available through WooCommerce. However, recurring payment functionality is not handled directly by the plugin.

Does the WooCommerce Bookings and Appointments plugin support mandatory collection of credit card details at the time of booking without charging the card immediately (such as authorizing the card or storing it for later charges)?

The WooCommerce Bookings and Appointments plugin does not control or alter the payment process. Payments are managed directly by WooCommerce and its supported payment gateways, such as Stripe. While the plugin is compatible with any payment method supported by WooCommerce, requirements like mandatory credit card entry, authorization without immediate charge, or secure storage of payment methods for future charges depend entirely on your chosen payment gateway's capabilities. For workflows involving card authorizations and storing card information (e.g., Stripe’s SetupIntent), consult your payment gateway documentation or contact WooCommerce support to confirm specific functionalities.

Does the WooCommerce Bookings and Appointments plugin support Philippine Peso (PH) currency and is it compatible with the Paymongo payment gateway?

The WooCommerce Bookings and Appointments plugin does not have any currency-specific limitations; it uses the store's default currency. You can install and use the plugin on a store with Philippine Peso (PH) as the base currency. Regarding Paymongo compatibility, while the plugin has not been specifically tested with Paymongo, it is compatible with all payment gateways supported by WooCommerce. If Paymongo is integrated with your WooCommerce store, it should work, but direct testing of this integration has not been performed.

Does the WooCommerce Recurring Bookings and Appointments plugin support automatic recurring payments, such as charging the customer’s credit card every month for monthly subscriptions?

The WooCommerce Recurring Bookings and Appointments plugin does not support automatic recurring payments or subscription payments. The plugin allows you to schedule recurring bookings with the help of the PluginHive WooCommerce Bookings and Appointments plugin, but payments for recurring bookings are collected as a one-time payment upfront. The plugin is not a standalone WooCommerce recurring bookings solution and does not provide features for charging customers on a recurring (e.g., monthly) basis.

Has there been any recent update in the PluginHive Bookings plugin affecting payment or order processing, particularly Apple Pay?

No, the recent updates to the PluginHive Bookings plugin have not included any changes or enhancements related to payment processing or order placements. If you experience issues with Apple Pay, it is recommended to also check with your payment gateway provider, such as Stripe, for further assistance.

How can I allow customers to book slots for free from the back-end, so I can invite specific people to an activity without requiring payment?

To offer booking slots for free, you can create bookings as an admin from the backend. While placing the booking in the backend, you have the option not to send the payment link to the customer, allowing you to confirm the booking without requiring payment. This lets you assign the booking to chosen participants for the activity.

How can I automatically cancel unpaid orders and release reserved booking slots after 15 minutes instead of the default 60 minutes?

WooCommerce, by default, holds stock (including booking slots) for 60 minutes after an order is placed, waiting for payment. You can reduce this “hold stock” time to 15 minutes so that unpaid orders are automatically cancelled and the slots become available for others:

1. Go to your WordPress Dashboard.
2. Navigate to Settings → Products → Inventory.
3. Find the “Hold Stock (minutes)” field.
4. Replace the default value (60) with 15 to set the hold period to 15 minutes.
5. Save changes.
6. Clear your server cache before testing the new setting to ensure changes take effect.

How can I download my purchased PluginHive plugin and invoice after completing a direct PayPal payment?

Once your order has been marked as Completed by PluginHive, you can download your plugin and invoice by following these steps:

1. Log in to your account at PluginHive.com using your registered email address.
2. Navigate to the "My Account" page.
3. From the dashboard, you can download the plugin ZIP file and access your license details.
4. The invoice, including any billing information you requested, will also be available for download from the same page.

How can I obtain a 10% discount on the PluginHive WooCommerce Bookings and Appointments plugin purchase?

If you are interested in a 10% discount on the PluginHive WooCommerce Bookings and Appointments plugin, confirm your interest by contacting PluginHive support. Upon confirmation, a specific coupon code will be provided via email for your use during purchase.

How can I upgrade my existing single-site plugin license to a 5-site license with PluginHive?

PluginHive does not currently offer a direct upgrade or downgrade process for plugin licenses. To switch from a single-site to a 5-site license, you need to make a new purchase selecting the 5-site license option from the PluginHive website. Previous payment for the single-site license cannot be credited directly toward the multi-site license, but PluginHive may offer you a discount on your new purchase if you contact support.

How do I enter bookings directly into the system, including the customer’s name and payment details, when WooCommerce does not appear integrated?

You can create manual bookings using the "Add Bookings" feature within the plugin. After adding the booking, edit the billing section to input all customer details, such as name and address. To process credit card payments, use a compatible payment gateway plugin like Stripe or PayPal—these are separate from the booking plugin and handle payment transactions. Payment links can be sent to customers for booking confirmation or manual payment. Even if the customer doesn’t have an account, you can include their details in the manual order.

How does the minimum payout threshold work in the PluginHive affiliate program?

You become eligible for an affiliate payout once your total unpaid referral commissions reach a minimum of $50. Commissions accumulate in your affiliate account and are processed for payment according to the monthly schedule once this threshold is met.

How long does it take to receive a refund after it's processed by PluginHive?

Once your refund has been processed, it may take a few days for the amount to be credited to your bank account through Stripe. PluginHive will notify you once the refund is initiated. Please check your bank statement or contact your payment provider if you do not see the refund after a few business days.

How long does it take to receive my refund after it is processed by PluginHive?

Once your refund is processed by PluginHive, the amount is credited back to your original payment method. If the payment was made via Stripe, it may take a few days for the refund to appear in your bank account, depending on your financial institution. PluginHive will notify you with the transaction ID once the refund is processed on their end.

How long does it take to receive the refunded amount after PluginHive processes a refund?

Once PluginHive processes your refund, payment gateways like Stripe may take a few days to credit the refunded amount back to your bank account. The timeframe depends on your bank and the payment processor, but you should see the funds within several business days.

I changed my billing address, but the old address still appears on the invoice when I print it. How can I get an updated invoice with the new address?

If you have updated your billing address but the invoice still shows the old address, contact PluginHive support with your updated details. The support team can update the billing address for your specific order and provide you with an updated invoice reflecting the new billing information.

I have not received my refund yet. How long does it take for the refund to reflect in my bank account after PluginHive processes it?

After PluginHive processes your refund, Stripe (the payment gateway) may take a few days to credit the amount to your bank account. You can check the status of the refund with Stripe using the provided transaction ID for reference.

I haven’t received my refund yet. What should I do?

The refund has already been processed from PluginHive’s side. Please note that it may take a few days for the amount to reflect in your bank account, depending on your payment method. To check the status of your refund, contact the Razorpay team and provide them with the Refund Transaction ID: rfnd_OoMIX6e996vaIM for further assistance.

If I already purchased a single-site license, do I get a credit or pay only the difference when upgrading to a 5-site license?

PluginHive does not provide a credit or allow paying only the difference when upgrading from a single-site to a 5-site license. You will need to pay the full price for the 5-site license, though you can request a discount from support, which may be granted on a case-by-case basis.

If we add other payment options, is there a way to assign a different color for bookings based on the payment option?

Regardless of the payment options added, the color coding for bookings remains tied to the payment status only (Paid, Unpaid, Partially paid). There is no current feature that allows color selection based on specific payment methods.

Is it possible to collect a deposit for a booking, hold it, and then return it (without charging the deposit) using your plugin?

With the PH WooCommerce Deposits plugin, you can let customers pay a deposit for their bookings, while giving them the flexibility to pay the remainder later. The plugin supports fixed amounts, percentage-based deposits, or split payments, selectable directly from the WooCommerce product page. However, please note that payment processing is handled by WooCommerce. The PH WooCommerce Deposits plugin itself does not handle automatic refunds of deposits; any return or refund of a deposit must be managed manually through your WooCommerce store or payment gateway.

Is it possible to get a better renewal discount than what is publicly offered to new PluginHive customers?

As a renewal customer, you can receive a personalized discount offer that is higher than the standard public discount for new customers. While the typical discount for new users is 10% (with occasional promotional offers of 20%), returning and loyal customers may be eligible for an exclusive discount up to 25%. To access this offer, request a personalized coupon code from PluginHive customer support, which will be valid for your renewal purchase.

Is it possible to offer recurring payment or subscription products with the Bookings plugin?

The WooCommerce Bookings & Appointments plugin does not directly support recurring payments or subscriptions for bookable products and has not been officially tested with third-party subscription plugins such as WooCommerce Subscriptions or Dokan Subscriptions. Therefore, you may experience compatibility issues if attempting such integration.

Is it possible to override or edit the product name when a discount is applied?

No, it is not possible to override or edit the product name within the PluginHive WooCommerce Bookings and Appointments plugin when a discount is applied. The product name remains the same regardless of any discount settings.

Is it possible to receive a discount on the PluginHive plugin for non-profit organizations?

PluginHive may consider offering a discount to non-profit organizations. If you are a non-profit, you can request a discount, and typically a 20% discount may be offered to support your cause. You should contact PluginHive directly to arrange this.

Is payment for bookings managed through WooCommerce, and can Stripe or PayPal be used?

Payment management for bookings is handled directly through WooCommerce, which supports multiple payment gateways including Stripe and PayPal. Bookings created with the plugin are compatible with all payment methods configured in WooCommerce.

Is payment with Redsys supported by the WooCommerce Bookings & Appointment plugin?

The plugin supports most WooCommerce-compatible payment gateways. However, the compatibility with Redsys has not been specifically tested. If Redsys works with WooCommerce on your site, it is likely to work with the booking plugin, but official support cannot be guaranteed. It is advisable to test this on your setup to confirm compatibility.

Is the $250 cost for the Customize Minimum/Maximum Booking Slots Add-on a one-time payment or a recurring fee?

The $250 cost for the Customize Minimum/Maximum Booking Slots Add-on is a one-time payment. The add-on is non-refundable, so it is recommended to carefully assess your business needs before purchasing.

Is the PluginHive plugin compatible with payment gateway providers like Tap (https://www.tap.company) for processing payments in WooCommerce?

The PluginHive plugin has not been specifically tested with Tap. However, as long as Tap is compatible with WooCommerce, the plugin should work seamlessly with it. To ensure compatibility, install and test the setup on your WooCommerce store. If the setup does not meet your requirements or any issues arise, you are covered by a 30-day refund policy, allowing you to request a refund if needed.

Is the PluginHive WooCommerce Bookings and Appointments plugin compatible with all WooCommerce payment methods?

Yes, the PluginHive WooCommerce Bookings and Appointments plugin is designed to be compatible with any payment mechanism supported by WooCommerce. The plugin manages booking availability and scheduling but does not handle payment processing directly. As long as your chosen payment gateway is compatible with WooCommerce, it will work with the Bookings and Appointments plugin. All payment-related processes are managed by WooCommerce and its compatible payment gateways.

Is the WooCommerce Bookings & Appointments plugin compatible with the WooCommerce Verifone Payment Gateway, especially in scenarios involving payment failures?

The WooCommerce Bookings & Appointments plugin has not been tested for compatibility with the WooCommerce Verifone Payment Gateway. During internal tests, the issue concerning bookings remaining in the cart after payment failure could not be replicated with the Stripe payment gateway, indicating possible gateway-specific behavior. If you encounter issues with Verifone, PluginHive recommends:

• Providing FTP access and permission for PluginHive support to place multiple test orders.
• Supplying a copy of the WooCommerce Verifone Payment Gateway plugin and, if possible, test credentials.

Is the WooCommerce Bookings and Appointments plugin compatible with payment gateways like Stripe for collecting and managing customer payments?

Yes, the WooCommerce Bookings and Appointments plugin is compatible with all payment methods supported by WooCommerce, including Stripe and other major payment gateways. You can configure and manage payment settings via WooCommerce, while the bookings plugin will handle the appointment scheduling aspect. For configuring specific payment workflows such as card authorization or storage, refer to the documentation of WooCommerce and your selected payment gateway.

Is the WooCommerce Bookings and Appointments plugin compatible with payment plugins like Tpay?

The WooCommerce Bookings and Appointments plugin is compatible with all payment plugins that are supported by WooCommerce. As long as the payment gateway (such as Tpay) is compatible with WooCommerce, it will also work seamlessly with the Bookings and Appointments plugin.

Is the WooCommerce Bookings and Appointments plugin fully integrated with WooCommerce, and can it handle custom payment methods (e.g., based on booking type or membership)?

The plugin is fully integrated with WooCommerce, so it works seamlessly with standard WooCommerce features and payment gateways. However, while you can use WooCommerce to manage different payment methods (including Conditional Payments plugins), some advanced logic—such as assigning custom payment methods dynamically based on booking type—may require additional WooCommerce extensions.

Is there a discount available when purchasing the WooCommerce Bookings and Appointments plugin?

Yes, a 10% discount on the plugin purchase may be available. To receive the coupon code, contact PluginHive support and confirm your interest. They will then provide the specific discount code via email.

Is there a discount coupon available for the Bookings and Appointments for WooCommerce Premium Plugin?

A 10% discount coupon is available for the purchase of the Bookings and Appointments for WooCommerce Premium Plugin. To receive the coupon, express your interest to the support team so they can provide you with the discount code.

Is there a way to get a development or temporary monthly payment option for the WooCommerce Bookings & Appointments plugin to test it before purchasing?

Currently, PluginHive does not offer a trial version or a monthly payment option for the WooCommerce Bookings & Appointments plugin. However, you can purchase the plugin with confidence as there is a 30-day refund policy available. If the plugin does not meet your business requirements, you can request a refund within this period.

Is there any discount available for purchasing the WooCommerce Bookings and Appointments plugin?

A 10% discount is available for the WooCommerce Bookings and Appointments plugin. To obtain the specific coupon code, confirm your interest in the discount and the support team will provide the code via email. If you need further assistance in completing your purchase, the support team is available to help.

Once my refund is processed, how long will it take to receive the payment?

After your refund is processed by PluginHive, it may take a few days for the amount to be credited to your bank account, depending on your payment method (e.g., PayPal). If your refund was processed through PayPal, check your PayPal account and linked bank account for the credited amount.

Was there a personal data leak or security breach on your site that prevented my payment from going through?

There has been no personal data leak or security breach on our site. The payment issue you experienced was due to your card issuer declining the transaction with a "transaction_not_allowed" code, which may be related to restrictions set by your bank. Please try using a different card or an alternative payment method such as PayPal. If the issue persists after trying other methods, contact us for further assistance.

What information do I need to provide to request a refund or resolve billing issues with PluginHive?

To process a refund or resolve any billing issues, you need to provide your purchase order number or the email address used for the purchase. This information allows support to locate your purchase in the system. Additionally, if the original purchase was made using a specific email address, the refund request must come from that same email address to comply with PluginHive’s refund policy.

What information does PluginHive support need to investigate incorrect order pricing issues on my WooCommerce site?

To comprehensively investigate incorrect order pricing, PluginHive support will require:

• Your website’s URL and the specific product link where the issue occurred
• Confirmation about the affected product(s) and whether the issue is isolated or recurring
• Administrative access to a staging copy of your site (wp-admin)
• FTP access to the staging site to investigate files and plugin code
• A 100% discount coupon to place test orders and replicate the issue without actual charges

What information should I provide when reporting booking data issues related to payment methods?

When reporting booking data issues—especially those that only occur with specific payment methods like Apple Pay—be prepared to provide:

• The version number of the booking plugin you’re using
• Order numbers of affected transactions
• Information on any recent plugin or environment changes
• Details on whether the issue is reproducible in staging or only in production
• Clarification on payment gateways in use for the affected orders
• If possible, set up a staging site with sandbox payment gateways, and grant administrator access to support teams for investigation

What is the payment method used for PluginHive affiliate payouts, and where can I configure it?

PluginHive affiliate payouts are processed via PayPal. You can configure or update your PayPal payment details in your affiliate account. If you have already provided your PayPal ID during the onboarding process, it will be used for payments. To review or change your payment information, log in to your Affiliate Dashboard on the PluginHive website and update your PayPal details as needed.

What is the recommended order status for bookings manually entered in the PluginHive plugin when no payment method is used?

When manually creating a booking order in the PluginHive plugin without a payment method, you can set the order status to either “Completed” or “Processing.” It is not mandatory to assign a payment method for these manual bookings. This approach ensures the slot is reserved in your calendar without needing to process payment within WooCommerce.

What payment gateways do most people use with WooCommerce for bookings?

The most commonly used payment gateways with WooCommerce are Stripe and PayPal. These gateways allow you to accept credit card payments and are widely supported. For more details about configuring payment gateways or exploring additional options, it is recommended to consult WooCommerce support.

What should I do after withdrawing a PayPal dispute for a duplicate payment?

After you withdraw a PayPal dispute for a duplicate payment:

1. Notify PluginHive that you have withdrawn the dispute.
2. Once you inform PluginHive, they will proceed to process the refund for the duplicate payment from their end.
3. Monitor your account to ensure the disputed amount is credited back.
4. If you need further assistance with your order or refund, contact PluginHive support for help.

What should I do if a buyer files a PayPal dispute for being billed twice or billed incorrectly?

If a buyer files a PayPal dispute due to duplicate or incorrect billing, take the following steps:

1. Log in to your PayPal account and navigate to the Resolution Centre.
2. Locate the dispute case using the provided Case ID or transaction details.
3. Respond to the case and provide all applicable information, such as order details, transaction records, or evidence that addresses the buyer's claim.
4. Submit your information within the specified deadline to avoid an automatic decision against you.
5. If the dispute is related to a plugin or product purchased from PluginHive, contact PluginHive support to coordinate any refunds or clarifications required.
6. Once the dispute is resolved or withdrawn, PluginHive can issue a refund directly if needed.

What should I do if an Apple Pay problem resolves after a WooCommerce core update?

If the Apple Pay issue is resolved following a WooCommerce core update, no further action is required regarding the PluginHive plugin. It indicates the problem was likely related to WooCommerce's compatibility with payment gateways or plugins. Always ensure all plugins and WooCommerce core are kept up to date to prevent similar issues.

What should I do if an incorrect pricing issue in PluginHive’s Bookings plugin happens only occasionally and cannot be consistently reproduced by support?

If a pricing issue occurs sporadically and cannot be consistently reproduced, follow these steps:

1. Record the order numbers and details for all affected instances.
2. Document the precise steps and circumstances leading to the error, such as how the booking was placed and any payment anomalies.
3. Check your product and global settings to ensure they are consistent with other correctly processed orders.
4. Set up a staging environment and provide PluginHive support with admin and FTP access, as well as a discount coupon for test transactions.
5. Allow PluginHive support to perform multiple test bookings to attempt reproduction and identify underlying causes.

What should I do if cancelled bookings are not releasing slots back for sale when using a specific payment method like Paymentsense in WooCommerce Bookings and Appointments?

If cancelled bookings do not release slots back for sale when using a specific payment method (such as Paymentsense), follow these steps:

1. Place a test booking using another payment method and manually cancel it to verify if the cancelled slot is released as expected.
2. If the test booking releases the slot correctly with other payment methods but not with Paymentsense, set up a test mode or environment for the Paymentsense gateway.
3. Place a test order using the Paymentsense payment method and then cancel it to replicate the issue.
4. Check if any previously placed orders using Paymentsense experienced the same problem and note the details.
5. Provide this information to the support team so they can further investigate whether the issue is specific to Paymentsense transactions.

What should I do if I have not received the refund yet, but PluginHive says it has been processed?

Once PluginHive confirms the refund and provides a transaction ID, note the following:

• Stripe (the payment processor) may take a few days to credit the refunded amount to your bank account.
• You can refer to the provided transaction ID to check the refund status in Stripe or with your bank.
• If you do not see the funds after several days, contact your payment provider with the transaction details for further assistance.

What should I do if my PluginHive discount coupon code has expired and I need a new one?

If your initial PluginHive discount coupon code has expired, you can request a new coupon by contacting PluginHive support. They will issue a new discount code for you, typically with a specified validity period. After receiving the new code, ensure you complete your purchase before the coupon expires. If you encounter any further issues applying the coupon, reach out to PluginHive support for additional assistance.

What should I do if my PluginHive discount coupon code has expired before I could use it?

If your PluginHive discount coupon code has expired, contact PluginHive support with your details. The team will verify your request and may provide you with a new coupon code. The new code will be tied to your email address and have a specified validity period. Always ensure to check the new expiry date and use the coupon before it expires. If you experience any issues applying the new coupon code, reach out to PluginHive support for prompt assistance.

What steps need to be completed to process a refund for the Recurring Bookings plugin?

To process a refund for the Recurring Bookings plugin, follow these steps:

1. Deactivate the plugin license on your website.
2. Delete the plugin files from your website installation.
3. Confirm to PluginHive that the plugin has been deleted and the license is no longer in use by replying to their email.
4. Once the confirmation is received, PluginHive will process the refund, and it may take a few days for the amount to be credited to your bank or payment account, depending on your payment provider.

What steps should I take to assist PluginHive in resolving booking and pricing issues in my WooCommerce site?

1. Provide detailed examples of affected orders, including order numbers and descriptions of the discrepancy (e.g., number of bookings vs. amounts charged).
2. Supply access to a staging environment and FTP credentials to enable the support team to run tests, place orders, and attempt plugin/theme deactivation if necessary.
3. Describe any specific patterns, such as the order status history (e.g., transitions from "draft" to "pending payment").
4. Inform the team of any discount codes or coupons used in affected orders, as coupon applications may influence order processing results.

Where can I purchase the customization that allows store owners to override booking availability restrictions, and how do I proceed after payment?

You can purchase the required customization package for $400 at this link: https://www.pluginhive.com/product/customization-for-pluginhive-woocommerce-plugins/. After completing your purchase, please provide your order number to the support team. Once received, the development team will begin processing your customization request.

Where can I see a demonstration of how the PluginHive WooCommerce Bookings and Appointments plugin handles date-restricted discounts?

You can view a live demo of the PluginHive WooCommerce Bookings and Appointments plugin, including date-based discount functionality, at: https://woocommercebookings.pluginhive.com/custom-shop. This demonstration allows you to explore how booking dates and promotions can be configured and tested before purchasing.

Which payment methods are supported by the PluginHive Bookings plugin?

The PluginHive Bookings plugin operates on top of WooCommerce and manages the booking calendar at the product page. All payment handling is managed by the WooCommerce platform. Therefore, the plugin supports all payment methods that are compatible with WooCommerce.

Which PluginHive plugins do I need to allow customers to book and pay for short-term rentals on my WordPress site using WooCommerce, and can customers pay either in full or with a deposit?

For allowing customers to book and pay for short-term rentals on your WordPress site using WooCommerce (and South African payment gateways), you will need the following plugins:

1. WooCommerce Bookings & Appointment plugin: This enables you to set up rental bookings on your site, allowing users to select rental periods, check availability, and complete bookings as products.
2. PH WooCommerce Deposit plugin: This plugin gives your customers the option to either pay in full or pay a deposit (you set the deposit amount). It can also send payment reminder emails for the remaining amount.

Why are payments not processing when using the PW Gift Cards plugin with PH Bookings Appointments WooCommerce Premium, and is there compatibility between the two plugins?

Payments in WooCommerce are managed by WooCommerce itself, and the PH Bookings Appointments plugin does not control payment processing. The PH Bookings Appointments plugin has not been tested for compatibility with the PW Gift Cards plugin from Pimwick.com, so compatibility is not guaranteed. If issues arise when using both plugins together, it is recommended to disable one plugin and test if the issue persists, or to reach out to both plugin developers for further troubleshooting.

Why are the deposit payment and final payment coming across with different order numbers, and how can I determine that the orders are connected?

Deposit and remaining payment orders are created as separate orders within WooCommerce, and therefore have different order numbers. Generally, these order numbers are consecutive (e.g., if the deposit order is 1690, the remaining payment order will be 1691). You can identify the connection between these orders by visiting the deposit order, where you'll find a link to the corresponding remaining payment order. This helps to understand that the orders are related, even though they have separate numbers.

Why do I need to withdraw my PayPal dispute before PluginHive can process my refund?

PayPal does not allow PluginHive to issue a refund while there is an open dispute for a payment. You must withdraw or close the PayPal dispute before the refund can be processed. Once you have withdrawn the dispute, inform PluginHive support so they can proceed with issuing your refund.

Why does an order placed through the plugin with Stripe as the payment method show as "pending payment" even after the customer has paid?

Payments in WooCommerce are processed directly by your selected payment gateway, such as Stripe. The PluginHive plugin does not handle or control payment processing. If an order remains in "pending payment" status despite the customer making a payment, this issue is typically related to the payment gateway (Stripe) or WooCommerce itself. It is recommended to check the payment records in your Stripe and WooCommerce accounts for any transaction failures or discrepancies. For payment-related issues, contact WooCommerce support or your payment gateway provider for further assistance.

Why does my order total show as 0,00 € even though the subtotal is higher?

If your order confirmation shows a higher subtotal but the total is 0,00 €, this typically means a discount has been applied that covers the entire cost. In your case, the subtotal is 110,00 €, and a discount of -110,00 € has been applied, resulting in a final total of 0,00 €. No further payment is required for this order.

Why does the “Payment Method” section in my order emails now show “Your Ticket Genie Ltd” instead of “Credit / Debit Card,” and can this be addressed through the PluginHive Bookings plugin?

The PluginHive Bookings plugin is designed solely to provide booking functionality on your WooCommerce site and does not control or influence WooCommerce order emails or the display and management of payment methods. Changes to how payment information is shown, especially after updates to payment gateways like Stripe, fall under the responsibility of the related payment plugin or WooCommerce itself. For issues with payment display or email content following an update (such as the WooCommerce Stripe Payment Gateway), it is recommended to contact the WooCommerce support team or the developers of the Stripe payment gateway plugin, as they can investigate and assist with the issue.

Why is it important to test with multiple payment gateways and in different environments when troubleshooting booking issues?

Booking issues can sometimes be triggered by how specific payment gateways process orders, potentially affecting the communication between the order and booking systems. Testing with different payment gateways in a safe, isolated environment (staging site) helps:

1. Identify if a particular payment method is causing the problem.
2. Observe booking and calendar behavior without affecting real customers.
3. Ensure any code changes or plugin updates do not disrupt live site operations.