Shopify FedEx Shipping App with Print Label & Tracking

FAQ(s)

After 15 days of free trial and we don't renew, will the app still work?

FedEx Rates, Labels and Tracking app will continue to work until you uninstall it. However, if you do not want to use the app and you have not uninstalled it, Shopify will automatically charge for the monthly subscription.

Does the app support Freight shipping?

Yes. This app supports Freight Shipping for your FedEx Freight account.

Does the app support FedEx negotiated/account rates?

Yes. The app will display account rates in the cart/checkout page.

How to get the FedEx web services key and password? I already have the account number and meter number.

For complete information about getting FedEx Account No, FedEx Meter No, Web Services Key and Web Services Password, please visit the “Help” section under the “Account” tab in app “Settings” page.

Does this app work for all the countries?

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Ideally it should work wherever FedEx has their service.

Is there a way to override the box dimensions that automatically get selected when creating a label? I would like to enter custom dimensions, is this possible?

Yes. While generating the label manually, you can select the dimensions and weights. This will override the automatically calculated box dimensions and weight.

Can I provide free shipping on the website and use FedEx app to just print the labels and update the tracking numbers automatically?

Yes. You can disable the FedEx shipping methods to avoid displaying rates, but still print labels and generate tracking code from order details page. You will have to enable free shipping method under Shopify settings to make the shipping free for customers.

Is it possible to utilize FedEx app only for rate calculations? We do not need print labels feature.

You can use this app only for calculating shipping rates during check out. Print label and tracking features are optional. These get generated only when you manually press a button in the admin page of the order.

Is there a way to have the app calculate rates even by just having product weights?

No. FedEx API requires dimension and weight to calculate the shipping rates.

Product dimensions and weight can be configured to any unit as per the Shopify settings. App will automatically convert it to “in” and “lbs” for processing with FedEx.

Is there a way to set up the app to work with Kg and cms?

Product dimensions & weight can be configured to any unit as per the Shopify settings. The FedEx app will automatically convert it to inches and lbs for processing with FedEx.

Does the app support FedEx special services like Dry Ice Shipping?

Yes. The app supports all the special services provided by FedEx. This includes Dangerous Goods, Alcohol, Dry ice shipping, Delivery Signature, etc. It also supports services like FedEx One Rate and FedEx SmartPost.

Is there a way to set it up so that only one shipping label is made for the entire order?

Yes. You can do that in two ways.
1. Use Packing Method as WEIGHT-BASED PACKING and set the “Max Weight” equal to or greater than the sum of product weight.
2. Use Packing Method as BOX PACKING and configure box dimensions and weight which can hold the entire order.

Will invoice show up on the FedEx website?

Yes. Please make sure that you are Printing Live labels.

In case of trouble, Please contact FedEx support to check why the invoice is not showing up even though you are able to Print Live labels.

How do I pay for the shipping label?

This app creates the shipping label with postage and the amount is taken from your account by FedEx.

Is the app setup complicated?

The app is very easy to setup. We have a step by step tutorial on setting up this app. Our Help Desk also has extensive documentation which includes FAQs, Troubleshooting Guide and Knowledge Base.

Do you provide support for configuring the product and help resolve issues, if any?

Yes! In case you need assistance, open a ticket at our Help Center. We usually respond within 24 hours. However, in most cases, our Help Center articles will help to solve the issue faster.

How often is this app updated?

We update the app regularly. Please check the Changelog tab for the update history.

Documentation

Check out How to Set Up FedEx Rates, Labels And Tracking App for your Shopify Store.

Change Log

Released on 17-03-2020, Version 1.2.8

[Hot Fixes]

• FedEx International Ground support added.
• SameDay City account, when configured as the main account being used for every shipment – issue fixed.

Released on 13-03-2020, Version 1.2.7

[Enhancements]

• FedEx SameDay City – Fulfillment Lead Time, Label Size, Markets, etc added.

[Hot Fixes]

• Product CSV export – Hash(#) value issue resolved.

Released on 05-03-2020, Version 1.2.6

[New Features]

• Products Search option
• Products CSV Export

[Enhancements]

• React Package update: 16.4 -> 16.8.
• @shopify/polaris Package update: 3.2.1 -> 3.19.0.

Released on 26-02-2020, Version 1.2.5

[Enhancements]

• Checkout Rates Log View enhanced

Released on 25-02-2020, Version 1.2.2

[Hot Fixes]

• Same Day City – Recipient Name issue and errors

Released on 10-02-2020, Version 1.2.1

[Bug Fixes]

• Safari browser: Blank page on print

Released on 07-02-2020, Version 1.2.0

[New Features]

• Weight Based Packing: Added support for Dimensions using the Longest Sides of the products as Package Dimensions.

Released on 05-02-2020, Version 1.1.8

[New Features]

• Integrated FedEx Same Day City Services.

[Bug Fixes]

• Weight Based Packing: Volumetric weight calculation for products individually.

Released on 23-01-2020, Version 1.1.5

[Enhancements]

• Added support for Portugal (pre-defined service rates).
• Added warning messages during App startup.
• The contact number of Shipper used if the recipient’s contact number is missing.

Released on 17-01-2020, Version 1.1.4

[Enhancements]

• Option to display/hide Insurance amount in Commercial Invoice.
• Email ID of Shipper and Recipient included in Commercial Invoice.

[Hot Fixes]

• Dummy values removed from Origin and Destination Addresses.

Released on 08-01-2020, Version 1.1.3

[Enhancements]

• MongoDB Replication added.

Released on 02-01-2020, Version 1.1.0

[Enhancements]

• Local Area Network created.
• Support for Safari browser, Shopify iOS App added.

Released on 23-12-2019, Version 0.4.9

[Bug Fixes]

• Mexico State Codes enhanced

Released on 19-12-2019, Version 0.4.6

[New Features]

• Package Split functionality in Manual Label Generation

Released on 19-12-2019, Version 0.4.4

[Enhancements]

• Rates API Response Time enhanced

Released on 17-12-2019, Version 0.4.3

[New Features]

• Added support for multiple FedEx accounts with country based switching.

[Bug Fixes]

• Minimum of declared value and item price used for Insurance.

Released on 11-12-2019, Version 0.4.2

[New Features]

• Added FOB, COF and custom Terms of Sale support.

[Enhancements]

• Estimated Delivery Date support for Ground Services

Released on 04-12-2019, Version 0.4.0

[Bug Fixes]

• Dry Ice value for all products in package Added Up.
• Shipping Address email bug fix.
• Slack notification ‘undefined’ bug fixed.

Released on 23-11-2019, Version 0.3.9

[Bug Fixes]

• COD currency issue fixed. The actual price converted to the CI currency then converted to destination currency.

Released on 22-11-2019, Version 0.3.8

[Bug Fixes]

• Product Webhook Bug which caused CSV import issues fixed

Released on 18-11-2019, Version 0.3.7

[New Features]

• Packing Slips added

[Enhancements]

• Terms Of Sale Selection added in Manual Mode

Released on 15-11-2019, Version 0.3.5

[Bug Fixes]

• CSV Importer Bug
• Manual labels: Addition of 0 weight products allowed.

Released on 07-11-2019, Version 0.3.4

[New Features]

• Commercial Invoice can now be generated in ANY currency.
• Order Discounts are included during the Label and Commercial Invoice generation.

[Bug Fixes]

• Total commodities weight is greater than the package or shipment weight” issue from FedEx handled in most cases.

Released on 02-11-2019, Version 0.3.3

[New Features]

• Option to display FedEx Published Rates in the Checkout.
• Option to download XMLs for Pickups.

Released on 23-10-2019, Version 0.3.2

[New Features]

• Added Ship From address selection support based on Order Destination country for Checkout Rates and Auto Label Generation

[Enhancements]

• Products import used new pagination method.

Released on 17-10-2019, Version 0.3.1

[Bug Fixes]

• Terms of Sale added

Released on 08-10-2019, Version 0.3.0

[Enhancements]

• Email uses notification.pluginhive.com
• Sockets use sockets.pluginhive.com
• Settings: general and auto split

[Bug Fixes]

• Taiwan currency fix

Released on 03-10-2019, Version 0.2.8

[Enhancements]

• Added all_orders and inventory scope
• Escape iFrame on scope change, address email edit

Released on 01-10-2019, Version 0.2.7

[Enhancements]

• Orders list: UI loads before errors fetch

Released on 01-10-2019, Version 0.2.6

[Enhancements]

• Currency conversion cache added
• The client makes a parallel request to the server
• Orders fetch from the server with projection

[Bug Fixes]

• Return Label Request id bug fix, address save bug fix

Released Version 0.2.4

[Enhancements]

• Taurus: 2 processes for main

Released Version 0.2.3

[Enhancements]

• Rate settings-> carrier service registration message enhanced

Released Version 0.2.2

[New Features]

• Bulk Print functionality added, creates a single PDF for all labels in an order

[Bug Fixes]

• Order summary error, Freight Box Bug-fix
• first name || last name || company only required, summary page error

Released Version 0.2.1

[Enhancements]

• For Shopify FedEx Rates, the app will check whether service is available

Released Version 0.2.0

[Enhancements]

• App uses own rates ONLY for auto labels.
• UI account street line 2 validation removed, UI Notes added.
• Slack notification goes thru communications folder

[Bug Fixes]

• Return Label Request id bug fix, address save bug fix

Released Version 0.1.9

[New Feature]

• Checkout rates based on Tax Settings

[Enhancements]

• Added Invoice Payer type in Manual Mode

Released Version 0.1.8

[Enhancements]

• Print alignment compatibility with all label stock types

Released Version 0.1.6

[Enhancements]

• Delivery Signature option in Auto Settings and Manual Settings

Released Version 0.1.4

[New Feature]

• Letter Head added in the commercial invoice

[Bug Fixes]

• Label generation for earlier generated orders replacement bug fix

Released Version 0.1.3

[New Feature]

• isVolumetricEnabled, invoice currency, declaredPackage Price in Sender and recipient,

Released Version 0.1.2

[Enhancements]

• Fallback Rates added – 8 seconds
• FedEx Freight Boxes
• Carrier service re-registration

Released Version 0.1.0

[Enhancements]

• Mongo split in separate server, awaits removed in rates, labels
• Fulfillment queue added

Released Version 0.0.101

[Enhancements]

• Mongo Authorization added
• Products CSV file import: Variable with single variant will get updated.

Released Version 0.0.99

[Bug Fixes]

• Customs Duties -> Takes the total of individual commodity customs
• Individual Commodity customs = unit price * quantity

Released Version 0.0.97

[New Features]

• Added print label support