Shopify Ship, Rate, and Track for FedEx

FAQ(s)

After 15 days of free trial and we don't renew, will the app still work?

FedEx Rates, Labels and Tracking app will continue to work until you uninstall it. However, if you do not want to use the app and you have not uninstalled it, Shopify will automatically charge for the monthly subscription.

Does the app support Freight shipping?

Yes. This app supports Freight Shipping for your FedEx Freight account.

Does the app support FedEx negotiated/account rates?

Yes. The app will display account rates in the cart/checkout page.

How to get the FedEx web services key and password? I already have the account number and meter number.

For complete information about getting FedEx Account No, FedEx Meter No, Web Services Key and Web Services Password, please visit the “Help” section under the “Account” tab in app “Settings” page.

Does this app work for all the countries?

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Ideally it should work wherever FedEx has their service.

Is there a way to override the box dimensions that automatically get selected when creating a label? I would like to enter custom dimensions, is this possible?

Yes. While generating the label manually, you can select the dimensions and weights. This will override the automatically calculated box dimensions and weight.

Can I provide free shipping on the website and use FedEx app to just print the labels and update the tracking numbers automatically?

Yes. You can disable the FedEx shipping methods to avoid displaying rates, but still print labels and generate tracking code from order details page. You will have to enable free shipping method under Shopify settings to make the shipping free for customers.

Is it possible to utilize FedEx app only for rate calculations? We do not need print labels feature.

You can use this app only for calculating shipping rates during check out. Print label and tracking features are optional. These get generated only when you manually press a button in the admin page of the order.

Is there a way to have the app calculate rates even by just having product weights?

No. FedEx API requires dimension and weight to calculate the shipping rates.

Product dimensions and weight can be configured to any unit as per the Shopify settings. App will automatically convert it to “in” and “lbs” for processing with FedEx.

Is there a way to set up the app to work with Kg and cms?

Product dimensions & weight can be configured to any unit as per the Shopify settings. The FedEx app will automatically convert it to inches and lbs for processing with FedEx.

Does the app support FedEx special services like Dry Ice Shipping?

Yes. The app supports all the special services provided by FedEx. This includes Dangerous Goods, Alcohol, Dry ice shipping, Delivery Signature, etc. It also supports services like FedEx One Rate and FedEx SmartPost.

Is there a way to set it up so that only one shipping label is made for the entire order?

Yes. You can do that in two ways.
1. Use Packing Method as WEIGHT-BASED PACKING and set the “Max Weight” equal to or greater than the sum of product weight.
2. Use Packing Method as BOX PACKING and configure box dimensions and weight which can hold the entire order.

Will invoice show up on the FedEx website?

Yes. Please make sure that you are Printing Live labels.

In case of trouble, Please contact FedEx support to check why the invoice is not showing up even though you are able to Print Live labels.

How do I pay for the shipping label?

This app creates the shipping label with postage and the amount is taken from your account by FedEx.

Is the app setup complicated?

The app is very easy to setup. We have a step by step tutorial on setting up this app. Our Help Desk also has extensive documentation which includes FAQs, Troubleshooting Guide and Knowledge Base.

Do you provide support for configuring the product and help resolve issues, if any?

Yes! In case you need assistance, open a ticket at our Help Center. We usually respond within 24 hours. However, in most cases, our Help Center articles will help to solve the issue faster.

How often is this app updated?

We update the app regularly. Please check the Changelog tab for the update history.

Documentation

Check out How to Set Up FedEx Rates, Labels And Tracking App for your Shopify Store.

Change Log

Released on 31st May 2021, Version – 2.3.16

[New Features]

* Upload Document feature added.

Released on 27th May 2021, Version – 2.3.14

[New Features]

* Added Tax Id field in Commercial Invoice

[Enhancements]

* Updated Transit Days for SmartPost
* Added B13A for Saudi Arabia, Belgium and France

[Bug Fixes]

* Same day city request updated

Released on 25th May 2021, Version – 2.3.13

[New Features]

* Booking Confirmation Number Field for International freight
* Adding buffer time to the estimated delivery date

[Enhancements]

* Showing Transit Days for Smart Post
* Not sending customs clearance for US domestic

[Bug Fixes]

* Pickup report-related issue fixed

Released on 21st May 2021, Version – 2.3.12

[New Features]

* Pickup Report added
* Tip amount fetching and option shows it on Commercial Invoice
* Option to show billing address on Commercial Invoice

Released on 11th May 2021, Version – 2.3.11

[New Features]

* Orders report functionality

[Enhancements]

* Pickup timezone
* Special characters mapping
* B13a/ITN check enhanced

Released on 26th April 2021, Version – 2.3.10

[Enhancements]

* Sending only labels generated line items for fulfilment

[Bug Fixes]

* Added shipping charges to custom values
* vcid change for same day city

Released on 14th April 2021, Version – 2.3.10

[New Features]

* BOL added to Print settings
* Purpose of shipment added

[Enhancements]

* Updated rates and shipment WSDLs
* Chat icon location change
* Added AES support for HongKong

Released on 02nd March 2021, Version – 2.3.9

[New Features]

* New 8×5 Template 2 added to packing slip templates where user can upload his own logo and choose footer address
* New 4×6 Template 2 added to packing slip templates showing order notes and not showing prices of the products

Released on 12th February 2021, Version – 2.3.3

[New Features]

* Freight service: Call Before Delivery, BOL format type added
* Added chat support

[Enhancements]

* Signature option support for Return Shipments added
* ITN/B13A support added for the US to CN shipments

Released on 09th February 2021, Version – 2.3.1

[New Features]

* Option to display content in the Doc Tab area
* Option to display Custom Department number option in the label
* Added support for Custom Declaration option in Account settings
* Option to enable/disable customer reference information in the label
* Insurance amount to be used option in Manual mode

[Enhancements]

* Returned products skipped while importing orders
* Added pagination for Rates Log view

Released on 30th December 2020, Version – 2.2.9

[Enhancements]

* Added support for future shipments

[Hot Fixes]

* Added support for Virgin Island shipments

Released on 23rd December 2020, Version – 2.2.7

[Enhancements]

* Added support for country-specific information like PCCC

[Hot Fixes]

* Philippines states UI issue fixed

Released on 12th December 2020, Version – 2.2.6

[Enhancements]

* Importer Of Record option added
* Shipment Charges option added (Sender, Third Party)
* Option to display Company name for Residential addresses

Released on 18th November 2020, Version – 2.2.3

[Enhancements]

* Puerto Rico states list added in UI
* Added support for Puerto Rico, Turkey shipments
* Estimated Delivery time format for Ground services changed
* Packaging made to fail after 100 boxes for all packing methods
* Return Labels: Most recent shipping address used as the Ship From address

[Hot Fixes]

* Manual Labels: Default Duties Payment UI issue fixed

Released on 30th September 2020, Version – 2.1.8

[New Features]

* Address Classification: Option to specify address classification in Manual Mode.
* Option to disable Address Validation and configure a fixed classification for Checkout Rates

[Enhancements]

* Added “Third Party Account” option for Duties Payments
* Saturday Delivery services added for Auto Service Selection

[Hot Fixes]

* Customer Reference field: Character limit imposed

Released on 08th September 2020, Version – 2.1.7

[Enhancements]

* Added support for GUAM shipments

Released on 02nd September 2020, Version – 2.1.6

[Enhancements]

* Options to configure the Price to be displayed in Commercial Invoice

Released on 26th August 2020, Version – 2.1.5

[New Features]

* Option to block auto label generation for PO Box Addresses.

[Enhancements]

* Return label tracking option added

Released on 13th August 2020, Version – 2.1.4

[Enhancements]

* Custom’s description, Delivery Signature option added in Products CSV import
* Cookies disabled message added on app load.

[Hot Fixes]

* Incorrect Dry Ice weight in label request issue

Released on 04th August 2020, Version – 2.1.0

[New Features]

* Option to add merchant’s SMTP settings for return label mailing
* Option to disable Fulfillment Email to customers

[Hot Fixes]

* Mexico state code issue in UI
* Additional account: Incorrect information in health status

[Bug Fixes]

* Package level special services not displaying in rate-log issue

[Enhancements]

* Return labels: Option to select Ship To warehouse
* Return labels: Option to enable Saturday delivery and ETD
* Return labels: Packages saved to the database only during label generation
* Product Description renamed as Custom’s Description
* Package generation failure: Informative message for auto labels.

Released on 23rd July 2020, Version – 2.0.9

[Enhancements]

* Canada Shipments: Option to add Export Details
* Option to add an additional package weight in Weight Based Packing
* Option to display an alternate address on the Label
* Pre-defined rates added for International Israel shipments

Released on 17th July 2020, Version – 2.0.8

[Enhancements]

* Non-Physical products are avoided during Label Generation
* Added option to configure Maximum Dry Ice allowed per package

[Hot Fixes]

* Manual Mode: Edit package for multi quantity products issue: Fixed

Released on 15th July 2020, Version – 2.0.5

[Enhancements]

* Rates API Orders Cron added: Removes old orders(>50)

[Hot Fixes]

* Line item Product weight saved as a string. Fixed

Released on 14th July 2020, Version – 2.0.4

[Enhancements]

* Option to view XMLs directly from Pickup Details
* Added support for FedEx Tube

[Hot Fixes]

* Israel International rates issue due to unwanted nodes in Request XML. Fixed
* SmartPost and Freight Pickup issue due to invalid Carrier Code. Fixed

Released on 11th July 2020, Version – 2.0.3

[Hot Fixes]

* Sequence ordering issue Dangerous Good Details, Signature option. Fixed
* Dimensions, insurance NaN issue for products Not in store. Fixed

Released on 10th July 2020, Version – 2.0.2

[New Features]

* Option to View XMLs directly from Shipping tab, Order summary page, Manual label generation, Return labels

[Hot Fixes]

* Ancillary Endorsement option added for SmartPost requests

Released on 09th July 2020, Version – 2.0.1

[New Features]

* Option to change Unit Of Measurement in Commercial Invoice
* Shipment Cut Off Time option. Can be used to automatically schedule shipments for the next day during Checkout Rates

[Enhancements]

* Tax ID can be configured for all countries
* One Rate option moved to Auto Settings so that users without CSR can use the feature

Released on 06th July 2020, Version – 2.0.0 

[New Features]

* Packing Slip templates added: 4×6, 8×5
* Number of document copies to be printed made configurable

[Enhancements]

* Manual mode: Rates XMLs now include Freight, SmartPost, etc.
* Informative message during auto label generation if the Order is already fulfilled
* Informative message for auto-canceled orders
* Slack & Mail notification when Uninstall Webhook registration fails
* Flexibility to create Return Labels for Fulfilled orders, even if the forward label failed
* Added token authentication for all server APIs
* Added Session ID for each app instance. Printing done by a user will not affect other users for the same shop

[Hot Fixes]

* Manual mode: When the order shipping market is not configured in account markets, the ‘settings not configured’ message pops up. Fixed
* Panama does not require the ZIP Code to be passed. Handled
* Rates Log UI issue for certain scenarios. Fixed
* Product CSV Report fails if the number of rows is too large. Fixed
* SameDay City rates in the Rates Log are incorrect. Fixed

[Bug Fixes]

* Cancellation of labels soon after creation. Handled

Released on 16th June 2020, Version – 1.4.5

[Enhancements]

* Order Number displayed on SameDay City labels
* Rates log: Package generation failed message added

[Hot Fixes]

* Product export issue due to Double quotes. Fixed
* Package split issue when the weight of the product is very low (0.001). Fixed

Released on 09th June 2020, Version – 1.4.4

[Enhancements]

* Return Labels: Download XML option added
* Carrier Service Re-registration option added
* Orders UI enhanced
* Package Adjustment: Final package in Store Units

[Hot Fixes]

* Rates Log UI breaking due to Package Type issue. Fixed
* South Korean currency enhanced for FedEx
* FedEx SameDay City account validation message not displaying. Fixed
* Duplicate and consecutive Manual Label generation requests handled

Released on 28th May 2020, Version – 1.4.3

[New Features]

* Orders Listing Page: Search (Order ID) functionality added
* Orders Listing Page: Filter added for Label creation date. Available options are Today, Last 7 Days, and Last 30 Days
* Insurance amount to be used can be configured. Available options are 1. Declared Value 2. Percentage of Product Price

[Enhancements]

* Commercial Invoice: Product price to display -> Percentage of Product Price option added

[Hot Fixes]

* Freight shipments use Freight billing address as Ship From address. Fixed
* Canada: State-based TimeZones added

[Bug Fixes]

* Warehouse Location details UI: Address Line 2 display bug. Fixed

Released on 11th May 2020, Version – 1.4.2

[Enhancements]

* International Indian labels made CSB5 compatible
* Manual generation: Download Rate XMLs option added
* Inventory check added before label generation to verify whether all the items are available for fulfillment

Released on 08th May 2020, Version – 1.4.1

[Enhancements]

* Company name used in Packing Slip instead of First Name
* Manual Label Generation: Use Default weight and dimensions if product values are 0

[Hot Fixes]

* Manual Label Generation: Package weight NAN issue when the product weight is 0. Fixed
* Order remains fulfilled if the user cancels the label during the fulfillment process. Fixed

Released on 06th May 2020, Version – 1.4.0

[Enhancements]

* Removed restriction on the number of return labels to be generated for a single order

[Hot Fixes]

* Dry ice weight added to the shipment weight and added as a separate commodity in CI
* Duties and payment for Return labels – Always set as SENDER

[Bug Fixes]

* Return labels – Removal of packages during rates generation not working. Fixed
* Dummy values removed from Shipping address

Released on 05th May 2020, Version – 1.3.9

[Enhancements]

* Account Health view added to display the web services that are enabled for the FedEx account
* Automatically try both modes (Test, Live) for account validation

[Bug Fixes]

* Packages mixing up for Auto Generation of Return labels issue – Fixed

Released on 27th April 2020, Version – 1.3.8

[Enhancements]

* HSCode and Country of Manufacture pulled in automatically from the Store
* Inventory Webhooks added

[Bug Fixes]

* SameDay City duplicate labels for Multi-Pack shipments. Fixed

[Hot Fixes]

* Return Labels -> Customer address being used for Shipping Charges. Fixed

Released on 13th April 2020, Version – 1.3.3

[Hot Fixes]

* Shipment Request – Weight mismatch issue fixed. Validation Enhancement added after building the request

Released on 11th April 2020, Version – 1.3.2

[Enhancements]

* Order listing page – Label creation date displayed
* Order listing page – Actions made as icons

Released on 28th March 2020, Version – 1.2.9

[Hot Fixes]

* Duplicate and consecutive Auto Label generation requests handled
* German and Latin characters replaced by English alphabets
* Products CSV exports issue caused due to ‘comma’ fixed.

[Bug Fixes]

* Order imports: Address validation added

Released on 17-03-2020, Version 1.2.8

[Hot Fixes]

• FedEx International Ground support added.
• SameDay City account, when configured as the main account being used for every shipment – issue fixed.

Released on 13-03-2020, Version 1.2.7

[Enhancements]

• FedEx SameDay City – Fulfillment Lead Time, Label Size, Markets, etc added.

[Hot Fixes]

• Product CSV export – Hash(#) value issue resolved.

Released on 05-03-2020, Version 1.2.6

[New Features]

• Products Search option
• Products CSV Export

[Enhancements]

• React Package update: 16.4 -> 16.8.
• @shopify/polaris Package update: 3.2.1 -> 3.19.0.

Released on 26-02-2020, Version 1.2.5

[Enhancements]

• Checkout Rates Log View enhanced

Released on 25-02-2020, Version 1.2.2

[Hot Fixes]

• Same Day City – Recipient Name issue and errors

Released on 10-02-2020, Version 1.2.1

[Bug Fixes]

• Safari browser: Blank page on print

Released on 07-02-2020, Version 1.2.0

[New Features]

• Weight-Based Packing: Added support for Dimensions using the Longest Sides of the products as Package Dimensions.

Released on 05-02-2020, Version 1.1.8

[New Features]

• Integrated FedEx Same Day City Services.

[Bug Fixes]

• Weight-Based Packing: Volumetric weight calculation for products individually.

Released on 23-01-2020, Version 1.1.5

[Enhancements]

• Added support for Portugal (pre-defined service rates).
• Added warning messages during App startup.
• The contact number of the Shipper used if the recipient’s contact number is missing.

Released on 17-01-2020, Version 1.1.4

[Enhancements]

• Option to display/hide Insurance amount in Commercial Invoice.
• Email ID of Shipper and Recipient included in Commercial Invoice.

[Hot Fixes]

• Dummy values removed from Origin and Destination Addresses.

Released on 08-01-2020, Version 1.1.3

[Enhancements]

• MongoDB Replication added.

Released on 02-01-2020, Version 1.1.0

[Enhancements]

• Local Area Network created.
• Support for Safari browser, Shopify iOS App added.

Released on 23-12-2019, Version 0.4.9

[Bug Fixes]

• Mexico State Codes enhanced

Released on 19-12-2019, Version 0.4.6

[New Features]

• Package Split functionality in Manual Label Generation

Released on 19-12-2019, Version 0.4.4

[Enhancements]

• Rates API Response Time enhanced

Released on 17-12-2019, Version 0.4.3

[New Features]

• Added support for multiple FedEx accounts with country-based switching.

[Bug Fixes]

• Minimum of declared value and item price used for Insurance.

Released on 11-12-2019, Version 0.4.2

[New Features]

• Added FOB, COF, and custom Terms of Sale support.

[Enhancements]

• Estimated Delivery Date support for Ground Services

Released on 04-12-2019, Version 0.4.0

[Bug Fixes]

• Dry Ice value for all products in package Added Up.
• Shipping Address email bug fix.
• Slack notification ‘undefined’ bug fixed.

Released on 23-11-2019, Version 0.3.9

[Bug Fixes]

• COD currency issue fixed. The actual price converted to the CI currency then converted to destination currency.

Released on 22-11-2019, Version 0.3.8

[Bug Fixes]

• Product Webhook Bug which caused CSV import issues fixed

Released on 18-11-2019, Version 0.3.7

[New Features]

• Packing Slips added

[Enhancements]

• Terms Of Sale Selection added in Manual Mode

Released on 15-11-2019, Version 0.3.5

[Bug Fixes]

• CSV Importer Bug
• Manual labels: Addition of 0 weight products allowed.

Released on 07-11-2019, Version 0.3.4

[New Features]

• Commercial invoices can now be generated in ANY currency.
• Order Discounts are included during the Label and Commercial Invoice generation.

[Bug Fixes]

• Total commodities weight is greater than the package or shipment weight” issue from FedEx handled in most cases.

Released on 02-11-2019, Version 0.3.3

[New Features]

• Option to display FedEx Published Rates in the Checkout.
• Option to download XMLs for Pickups.

Released on 23-10-2019, Version 0.3.2

[New Features]

• Added Ship From address selection support based on Order Destination country for Checkout Rates and Auto Label Generation

[Enhancements]

• Products import used a new pagination method.

Released on 17-10-2019, Version 0.3.1

[Bug Fixes]

• Terms of Sale added

Released on 08-10-2019, Version 0.3.0

[Enhancements]

• Email uses notification.pluginhive.com
• Sockets use sockets.pluginhive.com
• Settings: general and auto split

[Bug Fixes]

• Taiwan currency fix

Released on 03-10-2019, Version 0.2.8

[Enhancements]

• Added all_orders and inventory scope
• Escape iFrame on scope change, address email edit

Released on 01-10-2019, Version 0.2.7

[Enhancements]

• Orders list: UI loads before errors fetch

Released on 01-10-2019, Version 0.2.6

[Enhancements]

• Currency conversion cache added
• The client makes a parallel request to the server
• Orders fetch from the server with projection

[Bug Fixes]

• Return Label Request id bug fix, address save bug fix

Released Version 0.2.4

[Enhancements]

• Taurus: 2 processes for the main

Released Version 0.2.3

[Enhancements]

• Rate settings-> carrier service registration message enhanced

Released Version 0.2.2

[New Features]

• Bulk Print functionality added, creates a single PDF for all labels in an order

[Bug Fixes]

• Order summary error, Freight Box Bug-fix
• first name || last name || company only required, summary page error

Released Version 0.2.1

[Enhancements]

• For Shopify FedEx Rates, the app will check whether service is available

Released Version 0.2.0

[Enhancements]

• App uses its own rates ONLY for auto labels.
• UI account street line 2 validation removed, UI Notes added.
• Slack notification goes thru the communications folder

[Bug Fixes]

• Return Label Request id bug fix, address save bug fix

Released Version 0.1.9

[New Feature]

• Checkout rates based on Tax Settings

[Enhancements]

• Added Invoice Payer type in Manual Mode

Released Version 0.1.8

[Enhancements]

• Print alignment compatibility with all label stock types

Released Version 0.1.6

[Enhancements]

• Delivery Signature option in Auto Settings and Manual Settings

Released Version 0.1.4

[New Feature]

• Letter Head added in the commercial invoice

[Bug Fixes]

• Label generation for earlier generated orders replacement bug fix

Released Version 0.1.3

[New Feature]

• isVolumetricEnabled, invoice currency, declaredPackage Price in Sender and recipient,

Released Version 0.1.2

[Enhancements]

• Fallback Rates added – 8 seconds
• FedEx Freight Boxes
• Carrier service re-registration

Released Version 0.1.0

[Enhancements]

• Mongo split in a separate server, awaits removed in rates, labels
• Fulfillment queue added

Released Version 0.0.101

[Enhancements]

• Mongo Authorization added
• Products CSV file import: Variable with single variant will get updated.

Released Version 0.0.99

[Bug Fixes]

• Customs Duties -> Takes the total of individual commodity customs
• Individual Commodity customs = unit price * quantity

Released Version 0.0.97

[New Features]

• Added print label support

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