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Shopify Carrier Settings for Australia Post – Shopify Australia Post Shipping App with Rates, Labels & Tracking FAQs

    Configure carrier settings correctly to ensure accurate shipping rates on Shopify

Questions in this section:

Where do I find and delete the “Australia Post Rates Service” option in Shopify to remove PluginHive’s calculated rates from my checkout?

To locate and delete the “Australia Post Rates Service” option in Shopify: 1. Log in to Shopify and click on Settings in the admin sidebar. 2. Select Shipping and Delivery. 3. Under the General Shipping Rates section, find the shipping zone relevant to your customers (e.g., Oceania). 4. In that zone, you’ll see a shipping method named “Australia Post Rates Service”; this is added by the PluginHive Australia Post app. 5. Click to remove or delete this option from the shipping zone. Once deleted, the PluginHive calculated rates (like “MyPost Parcel” and “MyPost Express”) will no longer appear at checkout.

Why is Australia Post not showing as a carrier in my Shopify account even after my plan was upgraded?

Australia Post may not appear as a carrier in your Shopify account if there are no active products in your store, as shipping rates are calculated based on active products available at checkout. To resolve this, create an active product in your Shopify store, add it to the cart, add the shipping address, and then check if Australia Post rates are visible during checkout. Ensure your Australia Post integration and token are correctly configured within the PluginHive app. — Australia Post rates from the PluginHive Australia Post Ship app may not appear at checkout if the Carrier Calculated Shipping (CCS) feature is not enabled in both Shopify and the app. To ensure the rates display correctly: CCS must be activated on your Shopify store (this may require contacting Shopify Support, even after upgrading your plan) The PluginHive app must also be properly registered and configured to provide real-time rates at checkout Please verify that both CCS and the app setup are complete and correctly linked to your shipping profiles.

How do I enable the “feature services” option for the Australia Post shipping app in Shopify to have shipping rates display at checkout?

To enable the “feature services” option for the Australia Post shipping app and ensure shipping rates are shown at checkout: 1. In your Shopify admin, navigate to Settings → Shipping and Delivery. 2. Locate the appropriate Shipping Profile for your products. 3. Under Shipping Zones, Confirm that the Australia Post Rates Service is listed as a rate provider. 4. Edit the Australia Post Rates Service option. 5. Enable the “feature services” option (this allows calculated shipping rates and services like Australia Post to appear at checkout). 6. Save your changes. Once enabled, shipping rates from the Australia Post app should display correctly for customers at checkout.

How can I enable the "Carrier Calculated Rates" feature on my Shopify store to display shipping rates at checkout?

To enable the "Carrier Calculated Rates" feature on your Shopify store, you need to contact Shopify support directly at [email protected] and request activation of Carrier Calculated Rates for your store. Once Shopify enables this feature, shipping rates from compatible carriers can be displayed to your customers at checkout.

How do I enable carrier-calculated rates at checkout using your app?

To enable carrier-calculated rates at checkout, verify that your app settings are correctly configured for rates on checkout. Ensure that customers enter complete and correct address details during checkout, as accurate information is required for rates to be calculated and displayed. If rates are still not appearing, double-check the configuration in your app and confirm that all required settings, such as service selection and API details, are completed. If you require the name on the shipping label to be different, you can edit it in App Settings under Shop Contact Details, ensuring both the First Name and Last Name fields are filled in (they cannot be blank). You may input alternative details as needed.

Can I use the app to show calculated Australia Post Shipping rates on checkout, if I am on Basic Shopify Plan?

To show the calculated rates on checkout using any Shopify App like ours, the Shopify "Carrier Calculated Shipping (CCS)" feature should be enabled on your store which is generally not available on the Basic Shopify Plan. You can reach out to Shopify support and understand the requirement to get this feature enabled. Once the feature is enabled, the app will be able to display the calculated Australia Post rates on checkout of your store. PLEASE NOTE – The app can be used for label generation and order fulfillment even without this feature on your store.

I enabled Carrier Calculated Shipping feature and re-registered the app, but checkout for international addresses says ‘Shipping not available.’ How can I resolve this?

If ‘Shipping not available’ is shown at checkout for international addresses after getting the Carrier Calculated Shipping feature enabled, you can check for the following – – International Shipping Zone is created in Shopify Shipping Profile and the app is added as a option in the zone for rates calculation. – Address provided on checkout is complete and valid. – International services are enabled in the App Setting > Rate Settings > Carrier Services. For further assistance, contact PluginHive support.

How do I connect my Australia Post account to Shopify for carrier-calculated shipping rates?

To connect your Australia Post account: 1. Install the "Australia Post Shipping Rates And Labels" app from the Shopify App Store. 2. Open the app within your Shopify admin dashboard. 3. Follow the prompts to enter your Australia Post account credentials or API information as required by the app. 4. Save and verify the connection within the app dashboard. Once connected, Australia Post should become available as a carrier for calculating shipping rates at checkout. —

Why are no carrier services appearing when adding "Australia Post Rates & Labels" in Shopify Shipping settings, and how can this be resolved?

When you add an app rate under Shopify Settings → Shipping and Delivery, Shopify usually displays a list of available shipping services to select from. Sometimes, instead of showing each individual service for Australia Post, it shows a Future Services option. Make sure this option is enabled — that will display all the available Australia Post services at checkout. If you still need help, you can reach out to the PluginHive support team at [email protected].

How can I enable Carrier Calculated Shipping rates to display at checkout in my Shopify store?

To display Carrier Calculated Shipping rates at your Shopify store's checkout using apps like PluginHive, you must have Shopify's "Carrier Calculated Shipping" feature enabled. Please contact Shopify support to get it enabled.

How can I confirm if my Shopify store is calculating Australia Post shipping prices at checkout?

To confirm if Australia Post shipping rates are being calculated at checkout on your Shopify store: 1. Go to your store’s checkout page and try placing an order with an Australian shipping address. 2. If Australia Post rates appear based on the product weight, dimensions, and destination — it means the setup is working correctly. 3. If you're not seeing the rates, please check if the Carrier Calculated Shipping (CCS) feature is enabled for your store: -->Navigate to Shopify Admin > Settings > Shipping and Delivery. -->Scroll to the bottom and check if there's a section for "Carrier and App Rates". -->If it's missing, CCS may not be enabled. In that case, you’ll need to contact Shopify support to enable it. Once CCS is active, the PluginHive Australia Post app will automatically show real-time rates at checkout. If you need any help verifying this, feel free to contact PluginHive support.

How can I resolve the "registration failed" error when trying to set up Carrier Calculated Rates on Shopify with yearly billing?

The "registration failed" error likely means the Carrier Calculated Rates (CCR) feature is not yet enabled for your store. To resolve this: 1. Contact Shopify Support and request them to enable the Carrier Calculated Rates feature for your store. 2. After Shopify confirms the feature is enabled, wait a little while to allow the change to take effect. 3. Return to the app settings in PluginHive and click on the "re-register" option. This should allow you to complete the setup successfully.

Why are shipping rates not showing up in my Shopify store checkout, and how can I enable them quickly?

To show the Australia Post calculated rates on checkout from app like ours, the Shopify "Carrier Calculated Shipping (CCS)" feature should be enabled on the store. You can contact Shopify to make sure the feature is enabled and if not, they will let you know how it can be enabled. Even without this feature, the app can still be used for generating shipping labels and fulfilling orders with tracking details in Shopify.

How do I set up Carrier Calculated Shipping (CCS) after upgrading to yearly billing on Shopify?

After upgrading to yearly billing on Shopify, you must contact Shopify Support to enable the Carrier Calculated Shipping (CCS) feature on your account. Once Shopify has activated this feature, you can proceed to set up rates at checkout from Australia Post or other carriers using the PluginHive app. Ensure CCS is enabled before configuring carrier rates. —

Can you help add Australia Post (AusPost) as a carrier for shipping rates in Shopify?

If your Australia Post account is already connected within the PluginHive app, then no further action is required in the "Carrier account" section. To ensure carrier-calculated rates appear at checkout, make sure the PluginHive app is added to all your Shopify shipping profiles, especially if you have multiple profiles. If help is needed for configuration or profile inclusion, you can schedule a Zoom call or screen share session with PluginHive support for guided assistance.

Do I need to upgrade my Shopify plan to use the Australia Post Rates & Labels App and access third-party carrier-calculated live checkout rates?

You can use the Australia Post Rates & Labels App on any Shopify plan to generate labels and track shipments. However, displaying live Australia Post rates at checkout (third-party carrier-calculated rates) requires the Carrier Calculated Shipping feature to be enabled on the store which is generally not avaialble on Basic Plan. You can contact Shopify support to enable the third-party carrier-calculated rates feature. Once enabled, the app should be able to show rates on checkout.

After enabling Carrier Calculated Rates, how do I see the live shipping rates provided by the PluginHive app on my checkout page?

Once Carrier Calculated Rates are enabled by Shopify, follow these steps: 1. Go to Shopify > Settings > Shipping and Delivery. 2. Under Shipping Profiles, select the relevant Shipping Zone. 3. Check if the “Australia Post Rates Service (Rates provided by app)” or your app’s rate provider is enabled. 4. If not enabled, click “Add Rate,” then select the PluginHive app as the rate provider. 5. Save the settings. Live rates from the app should now appear at checkout for your customers. Please contact PluginHive support for more clarification.

How do I enable Carrier Calculated Rates at checkout in my Shopify store?

To enable Carrier Calculated Rates at checkout, you need to contact Shopify Support and request that they activate this feature for your store.

How can I enable Australia Post calculated rates at checkout in my Shopify store using the PluginHive app?

To enable Australia Post calculated rates at checkout, your Shopify store must have the "Carrier Calculated Shipping" feature. Please contact Shopify support to get it activated. Once "Carrier Calculated Shipping" is enabled, you can display Australia Post calculated rates at checkout using the PluginHive app with your linked Australia Post account (such as eParcel, StartTrack, or MyPost Business). Please contact PluginHive support for more clarification.

Why are shipping rates not being returned for certain products in my Shopify store, even after enabling Carrier Calculated Rates (CCR) and seeing rates for other products?

Shipping rates for specific products may not be returned if the product's weight exceeds the carrier's maximum allowed limit. For example, Australia Post supports a maximum package weight of 22 kg. If you have a product that weighs more than 22 kg, such as a 90 kg toolbox, Australia Post will not provide shipping rates for that item. To resolve this, consider using an alternative shipping method or splitting the item into multiple packages if feasible, adhering to the carrier's weight restrictions. Always verify each product’s weight against your carrier’s maximum allowed limits to ensure rates are provided at checkout.

What should I do if Australia Post rates are not showing at checkout in my Shopify store?

If the Australia Post rates from the app are not showing on checkout, verify the following – – The Shopify Carrier Calculated Shipping (CCS) feature is enabled on your store. You can contact Shopify if the feature is not enabled. – The address details provided on checkout are correct and valid. – The app is added as a option in the Shipping Zones of all the Shipping Profiles. – The Services are enabled in the App Rate Settings > Carrier Services. For further assistance, contact PluginHive support.

If I move my Shopify plan from monthly to yearly billing, can the Carrier Calculated Rates feature be enabled for $0/month, allowing plugin apps like Australia Post Rates & Labels to display shipping rates at checkout?

Yes, Shopify allows users on the ‘Shopify’ plan to enable the Carrier Calculated Shipping (Carrier Calculated Rates) feature at no extra cost if you switch your billing to annual (yearly) payments. Once this feature is enabled, apps like Australia Post Rates & Labels can display live shipping rates at checkout. Alternatively, you can enable this feature for $20/month without moving to yearly billing by contacting Shopify support. Please ensure the feature is enabled in your Shopify admin, and after enabling, you will be able to display rates from PluginHive and similar shipping apps for your customers at the checkout. To display live Australia Post shipping rates at checkout using apps like PluginHive’s Australia Post Rates & Labels, you need Shopify’s Carrier Calculated Shipping feature enabled. How to Get the Feature Free Option – If you are on the Shopify plan (not Basic or Advanced), Switch your billing to annual (yearly) payments. Carrier Calculated Shipping will be enabled at no extra cost. Paid Option – Keep your monthly billing and pay $20/month to add Carrier Calculated Shipping. Contact Shopify Support to activate it. After Activation Go to Shopify Admin → Settings → Shipping and Delivery. Ensure the Carrier Calculated Shipping option is active for your shipping profiles. Once enabled, PluginHive’s app can display real-time Australia Post rates at checkout for your customers.

Can I use the PluginHive Australia Post Rates & Labels app to display shipping rates at checkout on Shopify, and what do I need to enable for this feature to work?

To display shipping rates at checkout using the PluginHive Australia Post Rates & Labels app on your Shopify store, you need to have the Carrier Calculated Shipping (Carrier Calculated Rates) feature enabled in Shopify. You can contact Shopify support to enable Carrier Calculated Shipping feature for your store. Once enabled, you can connect the PluginHive Australia Post app to your store, and it will display real-time shipping rates to your customers at checkout.

Are the calculated shipping rates at checkout based on our own Australia Post account rates?

Yes, the calculated shipping rates displayed at checkout are based on your Australia Post account rates when your Parcel Send account is integrated into the app.

How can I activate Carrier Calculated Rates for my Shopify store to display Australia Post rates at checkout?

To display Australia Post rates at checkout, you need to have Carrier Calculated Shipping (CCS) enabled on your Shopify plan. Please follow these steps: -Contact Shopify Support and request them to activate Carrier Calculated Rates on your store. -Once activated, reach out to PluginHive support, and we’ll help you set up the Australia Post Rates in your app.

I have contacted Shopify support to enable carrier-calculated shipping on my store, but the option is still not appearing in the app. Can you help?

If the Carrier Calculated Shipping feature is enabled for your store and the rates from the app still not shown, then please reach out to the PluginHive support and grant the Collaborator Access requested to the store's registered email ID. Once done, the support team will check and register the app with the store to show rates. Once registered, please check your checkout page to see if the Australia Post rates appear as expected. If you do not see the rates or have any further questions, please let the support team know for further assistance.

Shopify has enabled Carrier Calculated Rates, but I still can’t see Eparcel rates. What is the next step?

After the Carrier Calculated Rates feature is enabled, make sure the 'Australia Post (Rates from the app)' option is added to your desired Shipping Profile in Shopify: 1. Go to Shopify Admin > Settings > Shipping and Delivery > Shipping Profiles. 2. Locate the shipping profile where you want to use Australia Post calculated rates. 3. Click Edit, then in the relevant shipping zone, choose Add rate and select 'Australia Post (Rates from the app)'. 4. Save your changes. If your store has multiple shipping profiles, verify which profile should display the calculated rates and configure it accordingly. This ensures Australia Post rates appear at checkout for the relevant products and regions.

Why can't I see Australia Post eParcel rates at checkout in my Shopify store, and how can I enable them?

Shopify requires the Carrier Calculated Rates feature to display Australia Post calculated rates at checkout. This feature is included in Shopify’s Advanced and Plus plans, or can be added to other plans for an additional monthly fee. We recommend contacting Shopify Support to check your plan eligibility and have this feature enabled. Once enabled, the PluginHive support team can assist you in configuring carrier shipping rates in the app. You can email us at [email protected] with your request and account details.

How can I get the Carrier Calculated Rates feature enabled for my Shopify store?

To enable the Carrier Calculated Rates feature for your Shopify store, contact the Shopify support team. They are responsible for activating this feature; please reach out to them directly for assistance.

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Shopify Australia Post Shipping App