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Troubleshooting UPS Plugin Errors – WooCommerce UPS FAQs

    Quick Solutions for Common UPS Plugin Issues

Questions in this section:

A persistent banner is being shown on my site even after clearing cache and dismissing it manually. How can I get it to go away?

If the banner is still showing after clearing the cache and dismissing it manually, please make sure your plugin license is active. If not, configure the API key under UPS Shipping > License in your WordPress dashboard and click “Save Changes”. This should remove the banner.

After enabling “Debug Mode” in the PluginHive UPS plugin, why am I seeing success logs, and how do I turn them off?

Success logs are displayed when “Debug Mode” is enabled in the PluginHive UPS plugin to help diagnose issues. To stop seeing these debug or success logs:
1. Go to the General tab of the plugin settings.
2. Disable the “Debug Mode” option.
This will stop displaying debug and success logs in your plugin interface.

After installing the latest plugin update, shipping methods no longer appear in the cart, and the debug information shows “Invalid Authentication Information”. How can I fix this issue?

The “Invalid Authentication Information” error generally occurs when the plugin license activation is not linked properly to your UPS account registration. To resolve the issue, follow these steps:
1. Ensure your plugin is updated to the latest version.
2. Deactivate your plugin license and then reactivate it:
– Go to UPS Shipping → License Activation in the plugin settings.
– Deactivate your existing license.
– Reactivate the license.
3. Re-register your UPS account within the plugin:
– Navigate to the UPS Registration section and complete the registration process again.
After completing these steps, your shipping methods should display correctly in the cart.

After renewing my PluginHive shipping plugin subscription and encountering a “Forbidden” error with no delivery options showing in the cart, how can I resolve this issue?

To resolve the “Forbidden” error and restore delivery options after renewing your subscription:
– Update the plugin to its latest version if you haven’t already.
– Deactivate the plugin license and reactivate it by going to UPS Registration > License Activation.
– Re-register your UPS account through the plugin.
– All your settings will remain intact during this process; re-registration should resolve the issue.

After renewing the plugin subscription and updating the API key, why did the UPS shipping option stop showing on my website’s checkout page, and how can I resolve the “Forbidden” error in the logs?

Follow these steps to resolve the issue:
1. Update the plugin to the latest version.
2. Deactivate and then re-activate the plugin license:
– Go to UPS Shipping > License Activation.
3. Re-register your UPS account within the plugin settings.
After completing these steps, the UPS shipping options should appear correctly.

After updating the PluginHive UPS shipping plugin, why do I receive the error “There are no shipping options available” for every address, and how can I resolve this issue to enable shipping estimates for users?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After updating to UPS OAuth2.0, why do old “Invalid Access License number” errors appear in the logs?

This issue occurs when the plugin license is not linked to the UPS registration process.

To resolve it:

Update the plugin to the latest version.

Deactivate and re-activate the plugin license from UPS Shipping → License Activation.

Re-register your UPS account.

This should fix the problem.

After upgrading the UPS plugin, only the fallback shipping amount appears as a shipping option. How can I troubleshoot and resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Can I enable debug mode on a live server, and will customers see any debug information?

Yes, you can enable debug mode on a live server. To ensure that customers do not see any debug information, you can activate the silent debug mode in the plugin. This keeps the debug logs hidden from customers while allowing you to collect the information needed for troubleshooting.

Can I enter product descriptions and HS codes for items I ship using the WooCommerce UPS plugin, similar to how I do it on the UPS web portal to avoid customs issues?

Yes, you can enter the HS code, product description, and other product-level information for each item in WooCommerce when using the UPS plugin. These details can be configured under the “Shipping” tab within each individual product’s settings. Entering accurate information here ensures that the correct details are included for each item during shipment creation, helping to avoid customs issues.

Can you confirm that work is being conducted to resolve the issue with UPS shipping options not showing?

After receiving the relevant order and email details, an attempt will be made to log in and diagnose the issue. If there is any error or difficulty with logging in to the provided URL, additional information about the login URL or credentials may be required to progress with troubleshooting.

Does PluginHive review the shipping debug logs shared by customers even if they cannot reproduce the issue themselves?

Yes, PluginHive carefully reviews the shipping debug logs shared by customers, even if the support team is unable to replicate the issue. The logs are forwarded to the appropriate team for analysis. They investigate the correlation between the logs and the reported behavior on the site and keep the customer informed based on any new findings.

How can I close persistent informational content or banners on the WooCommerce backend after reconnecting my site?

To close persistent informational content or banners in your WooCommerce backend, follow these steps:
1. Activate the plugin license and ensure you are using the most recent version of the UPS plugin. Update the plugin if required.
2. After updating, attempt to close the informational banner.
3. Clear your website cache.
4. Refresh the backend page and check if the banner has been successfully closed.
If the issue persists after these steps, contact support for further assistance.

How can I enable and use debug mode to investigate shipping rate issues in the PluginHive shipping plugins?

To enable and utilize debug mode for troubleshooting shipping rate issues:
1. Go to the General Tab in the plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue you are experiencing.
4. Once done you will get the log fils under WooCommerce>>Status>>logs

How can I enable debug mode and submit a diagnostic report for troubleshooting issues with the PluginHive plugin?

To enable debug mode and submit a diagnostic report:
1. Navigate to the plugin settings in your PluginHive interface.
2. Enable the “Debug Mode” option.
3. Reproduce the issue you are experiencing.
4. After reproducing the issue, go to the “Help & Support” page in the plugin settings.
5. Submit a Diagnostic Report, referencing your ticket number if you have one.
6. Follow the on-screen instructions provided on that page to complete the submission.
This process helps the support team diagnose and resolve your issue more efficiently.

How can I enable Debug Mode in the PluginHive shipping plugin to help troubleshoot shipping rate issues?

To enable Debug Mode in your PluginHive shipping plugin:
1. In your WooCommerce dashboard, go to the PluginHive shipping plugin settings.
2. Locate the Debug Mode option and enable it under general settings.
3. Save the changes.
Enabling Debug Mode allows the plugin to generate detailed logs, which are essential for diagnosing and resolving issues.

How can I fix a “Forbidden” error in the PluginHive UPS Shipping plugin?

To resolve a “Forbidden” error:
1. Update the plugin to the latest version.
2. Deactivate your current plugin license and then re-activate it (go to UPS Shipping → License).
3. Re-register your UPS account after the license reactivation.

This will solve the error

How can I fix the error “The requested service is unavailable between the selected locations (Error code: 120124)” when shipping to Australia with UPS?

This error occurs when attempting to generate shipping labels with a UPS service that is not supported for the selected route. To resolve the issue:
1. Use the “Calculate Cost” option in your PluginHive setup. This will prompt UPS to return all services that are actually available for your specified locations.
2. Review the list of supported services provided by UPS.
3. Select a service from the available options and attempt to create the shipment again.
By choosing only the services UPS supports for your route, you can successfully generate shipping labels and avoid this error.

How can I fix the issue where the shipping section on the cart page is no longer giving customers a price, and my website is down due to this problem?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I help PluginHive support diagnose an issue with the WooCommerce UPS Shipping plugin?

To assist PluginHive support in diagnosing issues, enable debug mode and submit a diagnostic report:
1. Go to the General Tab in the plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the problem you are facing.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report according to the instructions shown on that page.
Providing this report helps the support team investigate and resolve your issue more effectively.

How can I prevent issues like “No shipping options available” from occurring again in the WooCommerce UPS Shipping Plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I prevent the debug log page from appearing when processing orders or clicking “Confirm Shipment” in the PluginHive UPS WooCommerce plugin?

To stop the debug log page from appearing during order processing or when clicking “Confirm Shipment” in the PluginHive UPS WooCommerce plugin, disable “Debug Mode” in the plugin general settings.

How can I provide a diagnostic report to PluginHive for further investigation of my shipping issue?

To send a diagnostic report to PluginHive, follow these steps:
1. Go to the General tab in your plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a diagnostic report as per the instructions provided on that page, including the reference number if given.
This will help the support team analyze and resolve your issue efficiently.

How can I reactivate my PluginHive UPS Shipping plugin license after rolling back my website and it keeps failing with an error?

To reactivate your PluginHive UPS Shipping plugin license after a website rollback, follow these steps:
1. Go to the UPS Shipping Activation page in your WordPress admin dashboard.
2. Under API Key Deactivation, enable the “Deactivate API Key” option and click Save Changes.
3. Log in to your PluginHive account at pluginhive.com.
4. Go to ‘My Account’ → ‘API Keys’ and delete any previous activation of the license key if present.
5. Deactivate and then reactivate the UPS Shipping plugin in your WordPress dashboard.
6. Return to the UPS Shipping Activation page and select API Key Activation.
7. Enter your License API Key and Product-ID, then click Save Changes.
These steps should resolve most license reactivation issues.

How can I renew my expired plugin license if I am getting a nonce error when clicking the renew link?

If your plugin license has expired and you are experiencing a nonce error when attempting to renew via the link, you can renew your license by purchasing a new one.
You can purchase the plugin from here: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

If you encounter any issues during the process, you can reach out to PluginHive support for further assistance.

How can I resolve a “Forbidden” error that appears in the PluginHive shipping plugin logs?

To resolve a “Forbidden” error in your PluginHive shipping plugin, follow these steps:
1. Deactivate the plugin license.
2. Go to the “UPS Shipping — License Activation” section in your plugin settings.
3. Re-activate your license by re-registering your UPS account.
This process often resolves access issues related to account or license authentication with the shipping carrier. If difficulties persist after these steps, contact PluginHive support for further assistance.

How can I resolve issues with the UPS plugin not properly estimating shipping costs for certain products, even though the appropriate custom box is set up?

To resolve discrepancies in UPS shipping cost estimates for certain products, please follow the steps below:

Enable Negotiated Rates – In the plugin settings under the General tab, ensure that the “Negotiated Rates” option is enabled. This allows the plugin to display your UPS account-specific rates rather than standard rates.

Set Correct Customer Classification – Make sure the Customer Classification is set to “Rates associated with Shipper Number”, as this directly impacts the rates retrieved from UPS.

Verify Custom Box Setup – Double-check your custom box dimensions and weight limits to ensure they match your actual packaging. Also, confirm that the boxes are correctly assigned so the plugin can select the most appropriate box based on the products in the cart.

Check Product Details – Incorrect shipper or recipient addresses, UPS service codes, or missing/incorrect package weight and dimensions can result in mismatched rates. Ensure these fields are accurately filled out for each product.

Review Insurance Settings – Verify the “Insured Value Indicator” setting in the plugin. Enabling this may increase the rates if insurance is applied.

Compare with UPS.com – For further clarity, log in to your UPS account and compare the rates using the same addresses and package information to ensure consistency.

If the issue persists after reviewing the above, please contact PluginHive support with detailed product and configuration information.

You can also refer to this article for more insights into common causes of rate mismatches and their solutions:
https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/

How can I resolve the “A customer account does not exist for this API Key” error in my WooCommerce PluginHive UPS plugin after renewing my license key?

To resolve the “A customer account does not exist for this API Key” error after renewing your license key, follow these steps:
1. Go to the UPS Activation page in your WordPress admin area.
2. Locate the API Key Deactivation section and enable the “Deactivate API Key” option.
3. Click “Save Changes.”
4. Deactivate and reactivate the UPS plugin in your site.
5. Return to the UPS Activation page and find the API Key Activation section.
6. Enter your renewed license API key and Product ID.
7. Click “Save Changes” to activate the license.
Following these steps should establish the correct connection between your site and your PluginHive account. If you need further assistance, feel free to reach out to PluginHive support.

How can I resolve the “Connection failed to the License Key API server” error in the PluginHive shipping plugins?

The error “Connection failed to the License Key API server” usually occurs due to interference from a security plugin. Please try temporarily deactivating any security plugin at a convenient time and then activate the license again.

If you’re not using a security plugin, or if disabling it doesn’t resolve the issue, kindly contact your hosting provider to check if any server-level security settings are blocking outgoing requests from your site.

This should help resolve the issue.

How can I resolve the “Connection failed to the License Key API server” error when activating my PluginHive plugin license?

To resolve the “Connection failed to the License Key API server” error during license activation, follow these steps:
1. Temporarily deactivate any security plugins you may have installed, as they can block outgoing connection requests.
2. If you are not using any security plugins, or if disabling them does not resolve the issue, contact your hosting provider to verify if there are any server-level security settings or firewalls preventing outgoing requests to external servers.
3. Ensure that your server allows outbound connections to the PluginHive License Key API server.
Following these steps should resolve the connection error. If the problem persists after these actions, contact PluginHive support for further assistance.

How can I resolve the “Connection failed to the License Key API server” error when activating my PluginHive plugin?

If you encounter the “Connection failed to the License Key API server” error when attempting to activate your PluginHive plugin, follow these troubleshooting steps:

1. Temporarily disable any security plugins on your website, as they might be blocking outgoing requests required for license activation.
2. If disabling security plugins does not resolve the issue, contact your hosting provider to confirm that there are no server-level security settings or firewall rules blocking outgoing requests from your site.
3. Ensure that your site’s firewall, proxy, Cloudflare, or similar services are not blocking PluginHive’s API connections.
4. If you continue to experience issues after these steps, provide your admin site access along with the Product API Key and Product ID to PluginHive support for further assistance in activating your key.

How can I resolve the “Failed to get API access token” and “Forbidden” errors when connecting my UPS account in the PluginHive UPS plugin?

To resolve the “Failed to get API access token” or “Forbidden” errors with your UPS account connection in the PluginHive UPS plugin, follow these steps:
1. Deactivate your plugin license by navigating to UPS Shipping → License Activation in your WordPress admin.
2. Reactivate the license from the same menu.
3. Re-register your UPS account details in the plugin settings.
This will solve the case.

How can I resolve the “Failed to get API access token” error after registering and reactivating the UPS plugin in WooCommerce?

To resolve the “Failed to get API access token” error with the UPS plugin in WooCommerce, follow these steps:
1. Update the UPS plugin to the latest version.
2. Deactivate your plugin license and then re-activate it. Navigate to UPS Shipping → License Activation to perform this.
3. Re-register your UPS account within the plugin settings.
Following these steps should help resolve API access token issues. If problems persist after completing these steps, consider reaching out to PluginHive support with further details.

How can I resolve the “Failed to get API Access Token” error after renewing the PluginHive UPS plugin?

To resolve the “Failed to get API Access Token” error after renewing the UPS plugin:
1. Update the plugin to the latest version.
2. Deactivate and then re-activate your plugin license by navigating to UPS Shipping > License Activation.
3. Re-register your UPS account.
Following these steps should remove the error. If the problem persists, further support may be needed.

How can I resolve the “Failed to get API access token” error and enable OAuth 2.0 settings in the UPS Shipping Plugin despite being on the latest version?

To resolve the “Failed to get API access token” error and enable OAuth 2.0 settings, follow these steps:
– Ensure your plugin is updated to the latest version.
– Deactivate the plugin license and then re-activate it. To do this, go to UPS Registration → License Activation.
– Re-register your UPS account within the plugin.
– This ensures your plugin license activation is correctly linked to your UPS account registration.
– If the problem persists, turn on Debug Mode in the plugin, attempt to generate a label to reproduce the error, then submit a diagnostic report via the “Help & Support” page in the plugin settings for further investigation.

How can I resolve the “Failed to get API access token” error when adding my UPS account to PluginHive?

The “Failed to get API access token” error typically occurs when your plugin license activation is not properly linked to your UPS account registration in the PluginHive plugin. To resolve this issue, follow these steps:
1. Update the PluginHive UPS plugin to the latest version.
2. Deactivate your plugin license, then reactivate it. To do this, go to UPS Shipping → License Activation within the plugin.
3. After reactivating your license, re-register your UPS account in the plugin.
By following these steps, your plugin license and UPS account should be correctly linked, allowing for successful API token generation.

How can I resolve the “Failed to get API access token” error when confirming a shipment after updating my API key and plugin version?

The “Failed to get API access token” error typically occurs if your plugin license activation is not correctly linked to your UPS account registration process. To resolve this issue:
1. Ensure the plugin is updated to the latest version.
2. Deactivate the plugin license and then re-activate it by navigating to UPS Registration → License Activation.
3. Re-register your UPS account within the plugin.
Following these steps should resolve the problem. If the issue persists, further assistance may be needed.

How can I resolve the “Failed to get API Access Token” error with the WooCommerce UPS Shipping plugin?

This error occurs when the plugin license activation is not linked to the UPS account Registration.

Therefore, please follow the steps below to resolve the problem.
Please update the plugin to its latest Version.
Deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.
Now, Go ahead and re-register your UPS account again.

How can I resolve the “Failed to get Internal Endpoints – Forbidden” error after updating the API key in WooCommerce?

To resolve the “Failed to get Internal Endpoints – Forbidden” error that occurs after updating the API key, follow these steps:
1. Update the PluginHive UPS plugin to the latest version.
2. Deactivate the current plugin license by navigating to UPS Shipping → License Activation within your WooCommerce admin panel.
3. Reactivate the plugin license.
4. Re-register your UPS account through the plugin interface.
Following these steps will ensure the plugin license is properly linked to your UPS account registration and should resolve the error.

How can I resolve the “Failed to get Internal Endpoints” and “Forbidden” error when no shipping options are showing on the cart page in the PluginHive UPS plugin?

To resolve the “Failed to get Internal Endpoints” and “Forbidden” error with the PluginHive UPS plugin when shipping options are not appearing:
1. Ensure you are using the latest version of the plugin.
2. Deactivate the plugin license, then re-activate it by navigating to UPS Registration → License Activation.
3. Re-register your UPS account within the plugin settings after activating the license.
This process should address any connectivity or authorization issues causing the shipping options to not display. If the issue persists after these steps, further backend investigation or updated UPS account credentials may be required.

How can I resolve the “Failed to get Internal Endpoints” error after activating my PluginHive API key and updating the plugin?

The “Failed to get Internal Endpoints” error typically occurs when the plugin license activation is not properly linked to your UPS account registration. To resolve this issue:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and then reactivate it. You can do this by navigating to UPS Shipping > License Activation in your plugin settings.
3. Re-register your UPS account after reactivating the license.
Following these steps should establish the required connection and resolve the error.

How can I resolve the “Forbidden” error when using the UPS live rate plugin?

The “Forbidden” error typically occurs when your plugin license activation is not linked to the UPS Account registration process. Follow these steps to resolve the issue:
1. Deactivate the plugin license.
2. Re-activate the plugin license by going to UPS Shipping → License Activation in the plugin settings.
3. Re-register your UPS account in the plugin.
This process ensures the license is properly associated with your UPS registration, resolving the error.

How can I resolve the “Forbidden” error with the UPS plugin after renewing my license?

To resolve the “Forbidden” error, follow these steps:
1. Update the UPS plugin to the latest version.
2. Deactivate your plugin license and then re-activate it. To do this, go to the “UPS Registration” section and select “License Activation.”
3. Re-register your UPS account by removing the existing account and adding it again.
Following these steps should resolve the issue. If you continue to experience problems, please reach out for further assistance.

How can I resolve the “Invalid Authentication Information” error in the PluginHive UPS plugin?

The “Invalid Authentication Information” error typically occurs when your plugin license is not correctly linked to your UPS account registration. To resolve this:
1. Deactivate the plugin, then reactivate it.
2. Go to UPS Shipping → License Activation to activate your plugin license.
3. Re-register your UPS account within the plugin.
4. After completing these steps, check to ensure shipping rates are now displaying as expected.
If the issue persists, contact PluginHive support for further assistance.

How can I resolve the “Invalid Authentication Information” error in the PluginHive UPS Shipping plugin?

The “Invalid Authentication Information” error typically occurs when the plugin license activation is not properly linked to the UPS Registration process. To fix this error, follow these steps:

1. Ensure you are using the latest version of the plugin .

2. Deactivate and reactivate the plugin license:
– Go to the UPS Shipping section in the plugin settings.
– Select “License Activation.”
– Deactivate the current license, then re-activate it.

3. Re-register your UPS account:
– After reactivating the license, proceed to re-register your UPS account using the steps provided in the plugin settings.

Once these steps are completed, check if the shipping options are now being displayed correctly for your orders. If the issue persists, contact PluginHive support with diagnostic details for further assistance.

How can I resolve the “Invalid Authentication Information” error in the UPS Shipping plugin?

The “Invalid Authentication Information” error typically occurs when your license is not linked to your UPS account registration. To resolve this issue, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate and then re-activate the plugin.
3. Activate the plugin license by navigating to UPS Shipping → License Activation.
4. Re-register your UPS account.
Following these steps should resolve the authentication error.

How can I resolve the “Invalid Authentication Information” error in the WooCommerce UPS plugin?

To resolve the “Invalid Authentication Information” error:
1. Deactivate the plugin license by going to UPS Registration — License Activation.
2. Re-activate the license.
3. Re-register your UPS account within the plugin.
Following these steps should resolve the authentication error and restore live shipping rates on your checkout page.

How can I resolve the “Invalid Authentication Information” error when connecting my UPS account in the PluginHive plugin?

The “Invalid Authentication Information” error usually occurs when your PluginHive license is not correctly linked to your UPS account registration. To resolve this issue, follow these steps:
1. Deactivate and then reactivate the PluginHive plugin.
2. Activate your plugin license by navigating to UPS Shipping → License Activation in your PluginHive plugin settings.
3. After activation, re-register your UPS account within the plugin.
These steps should resolve the authentication error.

How can I resolve the “Invalid Authentication Information” error when using the UPS Shipping Plugin?

The “Invalid Authentication Information” error occurs when your plugin license is not linked to your UPS account registration. To resolve this issue, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate and then re-activate the plugin.
3. Activate the plugin license by navigating to UPS Shipping → License Activation in the plugin settings.
4. Re-register your UPS account through the plugin.
These steps should link your license properly and resolve the authentication error.

How can I resolve the “Missing or invalid shipper account number” error when confirming shipments after updating my UPS account in the PluginHive plugin?

The “Missing or invalid shipper account number” error typically occurs when your UPS account is not properly attached to the UPS profile registered in the PluginHive plugin. To resolve this error:

1. Log in to the UPS profile that you used to register with the plugin.
2. Check whether the account number used during registration is actually added to your UPS profile.
3. If not, add your UPS account number to your UPS profile. You can follow the instructions in this UPS support article: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
4. Ensure that the address and payment method associated with your UPS account match what is configured in the plugin.
5. If you continue to experience issues, contact your UPS account representative for further assistance with adding the account to your profile.

These steps should help resolve the error and allow successful confirmation of shipments within the PluginHive plugin.

How can I resolve the “Missing or invalid shipper account number” error when using my UPS account, even though my address information appears correct?

The “Missing or invalid shipper account number” error usually indicates that your UPS account is not correctly attached to the UPS profile used within the plugin. To resolve this:

1. Log in to your UPS profile that was registered with the plugin.
2. Check if the UPS account number you used during registration is properly added under your UPS profile.
3. If it is not added, follow the steps in the official UPS article: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
4. Add your UPS account number to your UPS profile as guided in the documentation.
5. If you encounter issues or need help with this process, contact your UPS account representative for further assistance.

Completing these steps should resolve the error and link your UPS account correctly.

How can I resolve the “No shipping options found for [address]” error in the PluginHive UPS Shipping plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I resolve the “No shipping options were found” error and the “Failed to get Internal Endpoints PH UPS” message in the PluginHive UPS plugin for WooCommerce?

To resolve the “No shipping options were found” error and the “Failed to get Internal Endpoints PH UPS” message, follow these steps:

1. Update the Plugin:
– Ensure the PluginHive UPS plugin is updated to its latest version.

2. Deactivate and Reactivate the License:
– Navigate to UPS Shipping → License Activation within your WordPress dashboard.
– Deactivate your current plugin license, then re-activate it.

3. Re-register Your UPS Account:
– Go to the UPS Registration settings in the plugin.
– Re-register your UPS account details to ensure the plugin can successfully connect with UPS services.

These steps typically resolve such connection and shipping option issues.

How can I resolve the “PH UPS Get Internal Endpoints Failed to get Internal Endpoints” error in the PluginHive UPS plugin?

The error “Failed to get Internal Endpoints” usually occurs when the plugin license activation is not properly linked to the UPS account registration process. To resolve this, follow these steps:
1. Update the plugin to its latest version.
2. Deactivate your plugin license and then re-activate it by navigating to UPS Shipping → License Activation.
3. Re-register your UPS account within the plugin.
This process should resolve the error. If the issue persists, reach out to support with specific details of your configuration.

How can I resolve the “The following required query string data is missing: instance” error when activating my PluginHive UPS license on a second website?

To resolve the “The following required query string data is missing: instance” error during PluginHive UPS license activation, follow these steps:
1. Go to the UPS Activation page in your WordPress dashboard.
2. Under API Key Deactivation, enable the “Deactivate API Key” option and click Save Changes.
3. Log in to your PluginHive.com account and navigate to My Account > API Keys.
4. Delete the previous activation of the license key for this plugin.
5. Return to your website and deactivate the UPS plugin.
6. Reactivate the UPS plugin.
7. Go to the UPS Activation page again, and under API Key Activation, configure your license API key and Product-ID.
8. Click on Save Changes to complete the activation process.

Following these steps should resolve the error. If further assistance is needed, contact PluginHive support.

How can I resolve the “There are no shipping options available” error in the PluginHive UPS WooCommerce plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I resolve the “There are no shipping options available” error on checkout after renewing my PluginHive license?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I resolve the “There was a critical error on this site” caused by the UPS WooCommerce Shipping plugin?

To resolve this critical error, follow these steps:
1. Renew your UPS WooCommerce Shipping plugin license if it has expired.
2. Activate the plugin license using the API key and Product ID received with your recent purchase or renewal.
3. Update the plugin to the latest version.
4. After completing these steps, reactivate the plugin and check if the error is resolved.
Keeping both your license and plugin up to date is essential for continued support and smooth operation.

How can I resolve the “this address is not served by us” error when entering any shipping address in the PluginHive UPS plugin?

To troubleshoot and resolve the “this address is not served by us” error in the PluginHive UPS plugin, follow these steps:

1. Confirm that you are using the latest version of the UPS plugin. Update the plugin if necessary.
2. Navigate to the plugin settings and enable the “Debug Mode” option. This will provide more information on why the shipping rates are not showing.
3. After enabling Debug Mode, test the shipping calculation again using the problematic address.
4. Go to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report to PluginHive support for further investigation.
6. After submitting the report, await a response from PluginHive support with further instructions or resolution.

By following these steps, you enable detailed logging that helps identify the cause of the issue and allows the support team to assist you more efficiently.

How can I resolve the “Unavailable” error caused by the plugin license not being linked to the UPS Account registration?

To fix the “Unavailable” error resulting from the plugin license not being correctly linked to your UPS account, follow these steps:
1. Deactivate your plugin license and activate it back.
2. Re-register your UPS account within the plugin.
Once these steps are completed, your site should work as expected.

How can I resolve the “Unavailable” shipping error when processing orders with the UPS plugin, even after checking and correcting the address?

The “Unavailable” error typically occurs when the plugin license activation is not linked properly to the UPS Account registration process. To resolve this issue, follow these steps:

1. Deactivate your current plugin license.
2. Reactivate the license by navigating to UPS Shipping → License Activation in your plugin dashboard.
3. Update the plugin to its latest version.
4. Re-register your UPS account through the plugin interface.

Completing these steps should restore order processing and resolve the shipping error.

How can I resolve the error “The requested service is unavailable to residential destinations” in the PluginHive UPS plugin?

This error usually occurs when the “Residential” option is enabled in the plugin settings, but UPS does not support residential delivery for the selected shipment.

Please try disabling the “Residential” option in the plugin settings and check the rates again.

How can I resolve the error “Your UPS Account number is not authorized for user [Error Code: 9590018]” when uploading additional documents (such as US FDA Registration certificates) to UPS?

This error occurs when your UPS account does not have permission to upload documents. To resolve this, you should contact your UPS account representative and request that the “Upload Document” feature be enabled for your account. Once this feature is active, you will be able to upload documents without encountering the authorization error.

How can I resolve the error message ‘{“message”:”9bf8819f78b0a9663c0f27a3c8fff3673a7a3bf85702a0a8b74f6c9999530578 unavailable”}’ in WooCommerce?

To resolve this error, follow these steps:
1. Update the plugin to its latest version .
2. Deactivate the plugin license and then re-activate it by going to UPS Registration → License Activation.
3. Re-register your UPS account.
Following these steps should resolve the error message regarding the unavailable plugin license.

How can I resolve the error message ‘The Shipper’s shipper number cannot be used for the shipment [Error Code: 120121]’ when confirming a shipment?

“The Shipper’s shipper number cannot be used for the shipment,” typically arises from one of the following reasons:
– The UPS Account Number used for registration is not connected to the UPS profile that was logged in during plugin registration.
– The UPS Account number is not added to your UPS profile on ups.com. To resolve this, log in to ups.com, go to the “Accounts & Payments” section, and add the correct UPS account number if it is missing. After adding the account, re-register your UPS account in the plugin and try generating the label again.

How can I resolve the error message “unavailable” when loading orders after updating and re-registering my UPS plugin and account?

To resolve the “unavailable” error message after updating and re-registering the UPS plugin and your UPS account, follow these steps:
1. Ensure the plugin is updated to the latest version.
2. Deactivate the plugin license and reactivate it via UPS Registration → License Activation.
3. Re-register your UPS account within the plugin.
This should restore UPS live rates and resolve the error.

How can I resolve the issue where Cut-Off Time and Shipping Time Adjustment settings are not affecting the estimated delivery date on my WooCommerce site?

Please clear your site cache and recheck if the delivery date updates accordingly. Additionally, try checking the shipping rates for different addresses to ensure the settings are being considered. If the problem persists, let us know for further investigation.

How can I resolve the issue where ground shipping is not showing up in PluginHive, even though the plugin is connected properly?

The UPS plugin fetches shipping rates directly from the UPS API. I recommend logging in to your UPS.com account to check if UPS Ground rates are returned there. Also, please note that UPS does not return Ground service rates for UPS Flat Rate boxes. To receive UPS Ground rates, ensure that the product is packaged using a custom box.

How can I resolve the UPS error “Missing or invalid ship to phone number [Error Code: 120209]” when confirming a shipment in the PluginHive UPS plugin?

This error occurs when the UPS API detects a missing or invalid phone number in the shipping information. To resolve it:
1. Navigate to WooCommerce > Orders in your WordPress dashboard.
2. Click on the relevant order number to open the Edit Order page.
3. At the top of the page, locate the Shipping and Billing address sections.
4. Click ‘Edit’ in each section and ensure that a valid phone number is entered for both shipping and billing addresses.
5. Save your changes and try to create the shipment again.
This should address the error. If you continue to experience issues, double-check that the phone numbers are in correct international format and not using special characters.

How can I resolve the UPS error “The requested service is unavailable between the selected locations [Error Code: 120124]” when processing international shipments with free items and no shipping charges?

The error indicates that you are attempting to generate a label using a UPS service not supported for the selected shipment route. To resolve this:
1. Use the “Calculate Cost” option within your shipping platform.
2. This will prompt UPS to return only the shipping services that are available and supported for the chosen origin and destination.
3. Select one of the returned.
4. Proceed to generate the shipping label with the supported service.

How can I resolve the WooCommerce shipment error code [120100] stating “Missing or invalid shipper account number” even when my UPS account appears to be correctly added and linked?

The error “Missing or invalid shipper account number” occurs when your UPS account is not properly linked to the UPS profile in use. To resolve this:
– Make sure that your UPS account is added under the UPS profile registered with the plugin.
– On the UPS Accounts and Payment Options page, use “Add an Existing Account” and follow the steps to ensure the account is linked.
– If you receive a message stating the payment account is already saved, ensure your account is correctly visible and linked.
– If the account is attached to your UPS profile but the error persists, update the plugin to its latest version (e.g., 6.2.4).
– Deactivate and re-activate your plugin license by navigating to UPS Registration → License Activation.
– Re-register your UPS account with the plugin.
– Try creating the shipment again after completing these steps.
– If you still experience issues, consider reaching out to your UPS account representative for further assistance.

How can I resolve UPS error code 250002 “invalid authentication information” when using the PluginHive UPS plugin?

To resolve the UPS error code 250002 (“invalid authentication information”) in the PluginHive UPS plugin, follow these steps:
1. Update the UPS plugin to the latest version.
2. Deactivate the plugin license and then reactivate it. To do this, go to UPS Shipping → License Activation.
3. Re-register your UPS account within the plugin after reactivating the license.
If the issue persists after these steps, verify that you are using PluginHive’s UPS plugin specifically, as other UPS plugins may cause conflicts. Ensure your UPS account credentials are correct and that there is only one active UPS integration to avoid overlaps.

How can I stop receiving “not in range” notification messages in the PluginHive UPS plugin?

The “not in range” notifications are likely related to the Weight range settings in the UPS plugin. These messages appear when the total cart weight is not within the specified range, causing UPS rates to fail. To resolve this:
1. Go to the UPS plugin settings and navigate to the “Rates & Services” section.
2. Check the weight range you have configured.
3. If specifying a weight range is not required for your store, remove the weight range to avoid these notifications.
This will ensure the notifications no longer appear when the cart weight falls outside a specific range.

How can I troubleshoot and fix issues when my PluginHive plugin is not working and I see a popup, even after following the directions?

To help resolve the issue, please provide a diagnostic report so the support team can investigate further. Follow these steps:
1. Go to the General Tab in the plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue you are experiencing.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report as per the instructions on that page.

This process will generate a detailed report to assist in diagnosing and solving the problem with your plugin.

How can I troubleshoot if my UPS Shipping is not working after resolving API key issues?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I troubleshoot the “No shipping options available” error in my WooCommerce store when using the PluginHive shipping plugin, even though weights and measurements are correct?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I troubleshoot the “No shipping options were found” error on the cart page when using the PluginHive UPS shipping plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I troubleshoot the “No shipping options were found” error with the UPS Shipping Plugin when debug mode shows no errors and the plugin is connected and activated?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I troubleshoot the “There are no shipping methods available for the address provided” error after updating the license key?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I troubleshoot the error “The Shipper’s shipper number cannot be used for the shipment [Error Code: 120121]” when UPS confirms my account is active?

The error “The Shipper’s shipper number cannot be used for the shipment [Error Code: 120121]” occurs when your UPS account is not linked to the UPS profile you are using in the plugin.

Please log in to the UPS profile registered in the plugin and check if the account number used during registration is added to your UPS profile.

You can refer to this UPS article for instructions on adding your UPS account to your profile: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account

How did you successfully activate the plugin license keys in a WordPress multisite setup when I was facing errors?

To activate the plugin license keys on a WordPress multisite, you need to:
1. Perform a network deactivation of the plugin.
2. Then, deactivate and reactivate the plugin on the network.
3. Activate the plugin license individually on each subsite where you want the license to work.
This approach resolves the activation errors you encountered.

How do I access the General Tab of the PluginHive UPS plugin settings to enable debug mode?

To access the General Tab in the PluginHive UPS plugin settings, follow these steps:
1. Navigate to the UPS plugin within your WordPress admin dashboard.
2. Click on “Settings” for the UPS plugin.
3. The first tab that appears in the settings is the “General” Tab.

How do I remove and re-register my UPS account in the PluginHive WooCommerce UPS plugin if I continue to receive shipping errors?

To remove and re-register your UPS account, follow these steps:
1. Navigate to UPS Registration in your plugin settings.
2. Click on “Remove Account & Re-Register”.
3. Complete the registration process to connect your UPS account again using the OAuth 2.0 method.
This action will refresh the authentication and typically resolves errors related to “Invalid Authentication Information.” If you’re unable to do this or the issue persists, you can provide your UPS credentials to PluginHive support for assistance with re-registration.

How do I renew my PluginHive plugin if I encounter a “Nonce security check failed” error on the renewal link and cannot find the renewal option?

If you encounter a “Nonce security check failed” error when attempting to renew your PluginHive plugin and do not see a renewal option on the link, you can renew by purchasing the plugin again directly from the product page. Please visit the following link to purchase your desired plugin:
https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
Completing this purchase will effectively renew your plugin subscription. If you have any further questions, feel free to ask.

How do I resolve a “Forbidden” error from UPS in the PluginHive UPS plugin?

To resolve a “Forbidden” error returned from UPS:
1. Deactivate your PluginHive UPS plugin license. Go to UPS Shipping > License Activation and deactivate the license.
2. Re-activate the license in the same location.
3. Re-register your UPS account within the plugin settings.
4. After these steps, check if you can successfully view shipping rates.

How do I resolve a “Forbidden” error in the PluginHive UPS Shipping plugin?

The “Forbidden” error typically occurs when the plugin license activation is not properly linked to your UPS account registration. To fix this:
1. Ensure you are using the latest version of the plugin.
2. Deactivate and then re-activate the plugin license from UPS Shipping > License Activation.
3. Re-register your UPS account in the plugin under the UPS Registration section.
Once done everything should works fine.

How do I resolve a “Forbidden” error when trying to use the UPS plugin?

If you encounter a “Forbidden” error with the UPS plugin, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate the plugin license and then re-activate it by going to UPS Registration → License Activation.
3. Re-register your UPS account within the plugin to re-establish the connection.
Following these actions should resolve the forbidden error and restore functionality.

How do I resolve an “Invalid Access License number” error with the UPS Shipping plugin for WooCommerce?

The error “Invalid Access License number” occurs when the plugin license is not linked with the UPS registration process. To resolve this issue:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and then re-activate it by going to UPS Shipping → License Activation.
3. Re-register your UPS account after these steps.
Following this process should resolve the error and restore UPS rate functionality.

How do I resolve an expired license error message in the WooCommerce UPS Shipping Plugin after renewing my license and activating the API key?

To resolve the expired license error message, follow these steps:
1. Go to your WordPress dashboard.
2. Navigate to Settings > UPS Activation page.
3. Under the API Key Deactivation section, enable the “Deactivate API Key” option and save the changes.
4. Log in to your PluginHive account at www.pluginhive.com, then go to My Account > API Keys.
5. Deactivate and re-activate the UPS plugin in WordPress.
6. Return to the UPS Activation page in WordPress, enter your license API key and Product ID in the API Key Activation section, and save the changes.
These steps should resolve the license error notification and reactivate your plugin successfully.

How do I resolve the “Failed to get Internal Endpoints – Forbidden” error after submitting a diagnostic report?

This error indicates that the plugin license activation is not linked to the UPS account registration. To resolve this, deactivate and then re-activate your plugin license by going to UPS Registration > License Activation in the plugin settings. After that, re-register your UPS account in the same section to establish the correct linkage.

How do I resolve the “Invalid Access License number” error in the PluginHive UPS plugin?

To resolve the “Invalid Access License number” error in the PluginHive UPS plugin, follow these steps:

1. Update the plugin to its latest version.
2. Deactivate the plugin license and then re-activate it.
– Navigate to UPS Shipping → License Activation to perform the deactivation and re-activation.
3. After re-activating the license, re-register your UPS account within the plugin.
4. This process will link your plugin license correctly to the UPS registration process and resolve the error.

If you encounter any further issues during these steps, please contact support for additional assistance.

How do I resolve the “Invalid Authentication Information” error (code: 250002) when setting up the plugin on a new site?

The “Invalid Authentication Information” error (code 250002) typically occurs when the plugin license activation is not properly linked with the UPS account registration process. To resolve this issue, follow these steps:
1. Deactivate the plugin license.
2. Reactivate the plugin license by going to UPS Shipping → License Activation in your plugin’s admin area.
3. Re-register your UPS account within the plugin settings.
This process should correctly link your license with your UPS account and resolve the authentication error. Let support know if you need further assistance.

How do I resolve the “Invalid Authentication Information” error (code:250002)?

Error “Invalid Authentication Information” occurs when your plugin license activation is not linked to the UPS Account registration process.

Therefore, please follow the steps below to resolve the problem.

1. Please update the plugin to its latest version
2. Deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.
3. Now, Go ahead and re-register your UPS account again.

How do I resolve the “Invalid Origin Postal Code and City” error in the PluginHive UPS Shipping plugin?

The “Invalid Origin Postal Code and City” error indicates the origin address is incomplete or missing. To resolve this:
1. Go to the plugin’s general settings in your WooCommerce dashboard.
2. Enter the complete and accurate origin address, including postal code and city.
3. Save the changes.
Once updated, test the shipping rate calculations again. This should resolve the issue. If challenges persist, you may submit a Diagnostic Report via the plugin’s “Help & Support” page for further assistance.

How do I resolve the “Missing or invalid shipper number [Error Code: 120100]” error when using the UPS plugin?

To resolve the “Missing or invalid shipper number [Error Code: 120100]” error:
1. Ensure your UPS account is correctly attached to your UPS profile registered in the plugin.
2. Log in to the UPS profile that you used to register with the PluginHive UPS plugin.
3. Verify that the UPS account number entered in the plugin is added to your UPS profile on the UPS website.
4. If your account number is not listed, add your UPS account number to your UPS profile following UPS’s official instructions: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
By ensuring your UPS account number is properly linked to your UPS profile, you will resolve this error and be able to generate shipping labels without interruption.

How do I resolve the “No shipping options were found” error along with ‘Failed to get Internal Endpoints – Forbidden’ messages in the PluginHive UPS plugin logs?

To resolve the “No shipping options were found” error and the ‘Failed to get Internal Endpoints – Forbidden’ error in your PluginHive UPS plugin, follow these steps:

1. Deactivate the plugin license:
– Go to the UPS Shipping section in your WordPress dashboard, then select License Activation.
2. Reactivate the license:
– Retrieve your latest API key and Product ID from your PluginHive account:
– Log in to pluginhive.com
– Navigate to “My Account” > “API Keys”
– Enter the current API key and Product ID in the plugin’s License Activation section.
3. Ensure the plugin is updated to the latest version.
4. Re-register your UPS account within the plugin settings to refresh the integration.

Following these steps should resolve the Forbidden error and restore shipping rate functionality.

How do I resolve the error “Invalid Access License number” and complete the UPS OAuth Registration process in the plugin?

To resolve the “Invalid Access License number” error and correctly connect your UPS account via OAuth, follow these steps:
1. Deactivate the UPS Shipping plugin, then reactivate it.
2. Go to UPS Shipping > License Activation and activate the plugin license with your API key and Product ID.
3. Proceed to the UPS Registration section and complete the UPS OAuth Registration by clicking the Registration button and following the prompts to link your UPS account.
4. Refer to this article for a step-by-step guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
After finishing the registration process, test the plugin again for shipping rate availability. This should resolve errors related to invalid access license numbers and ensure proper integration with your UPS account.

How do I resolve the error caused by not completing OAuth 2.0 registration in the PluginHive UPS Shipping Plugin?

To fix the error caused by incomplete OAuth 2.0 registration:
1. Go to the plugin settings page and review the information provided.
2. Check the agreement checkbox at the bottom of the information page.
3. Click the “Agree & Continue” button.
4. Click on “Register with UPS Ready.”
5. On the redirected UPS Registration page, enter your UPS account number and select “CONNECT TO YOUR UPS ACCOUNT.”
6. On the login page, enter your UPS Username and click “Continue.”
7. Enter your UPS Password and login.
8. Proceed to the next step to complete the registration.
9. After successful registration, your plugin should be connected.

You can also refer: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
For more details, refer to: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#add_ups_account

How do I resolve the error message “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help”?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How do I submit a diagnostic report for troubleshooting issues with the PluginHive UPS plugin?

To submit a diagnostic report for the PluginHive UPS plugin:
1. Open the plugin settings and go to the General tab.
2. Enable the “Debug Mode” option.
3. Reproduce the issue you are experiencing so relevant logs are captured.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report as per the instructions provided on that page.

How do I submit a diagnostic report for troubleshooting issues with the PluginHive UPS plugin?

To submit a diagnostic report for issue resolution:
1. Go to the General Tab of the plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue you are experiencing.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Follow instructions to submit a Diagnostic Report.
This will help the support team analyze your issue more effectively.

How was the “Invalid Authentication Information” error with the PluginHive UPS plugin resolved?

The error was resolved by deactivating the plugin, reactivating it, and then re-registering the license. After these steps, the plugin was able to successfully retrieve shipping rates. If you encounter a similar issue:
1. Deactivate the PluginHive UPS plugin from your WordPress dashboard.
2. Reactivate the plugin.
3. Re-register your license key as prompted.
This process can often resolve authentication or connectivity issues with UPS API credentials. If the problem continues after these steps, ensure your API credentials are correct and your plugin is up to date.

I already tried unregistering and re-registering my UPS account, but the error still appears. What can I do next?

If you’ve already tried unregistering and re-registering your UPS account but the error still persists, please contact [email protected]. The team will assist you in resolving the issue.

I am facing an “unavailable” error message (error code appears in logs) with the plugin. How can I resolve this?

To resolve the “unavailable” error, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate your current plugin license and then re-activate it:
– Go to UPS Shipping → License Activation.
3. Re-register your UPS account within the plugin.
Completing these steps should resolve the error and restore expected plugin functionality.

I am getting an error when trying to register my UPS account and am using a UPS CampusShip account. Is that supported?

The WooCommerce UPS Shipping plugin does not support direct integration with UPS CampusShip profiles. UPS CampusShip IDs can only be used within the UPS CampusShip application itself and cannot be added to this plugin. To resolve this, you should:
1. Create a standard UPS.com user account.
2. Sync your existing UPS account number (not CampusShip ID) with this new UPS.com user.
3. Register the account number with the WooCommerce UPS Shipping plugin.
Once done, you’re all set.

I am getting the error “Invalid Access License number” after upgrading the PluginHive UPS plugin. Is there any additional configuration I need to set to resolve this?

The “Invalid Access License number” error typically indicates an issue with your UPS account connection. To resolve this, please re-register your UPS account using the direct UPS registration process.

This should solve the case.

I am receiving a “Forbidden” error and cannot ship orders with the UPS plugin. How do I resolve this issue?

The “Forbidden” error usually occurs if your plugin license activation is not properly linked to the UPS Account registration. To resolve the issue:

1. Deactivate your plugin license.
2. Go to UPS Registration > License Activation.
3. Re-activate your license.
4. Re-register your UPS account from the plugin settings panel.

I am receiving errors on the settings page that state “UPS is enabled, but the UPS User/Password/Access Key/Shipper Number has not been set” after activating the plugin on my production site. How can I resolve these issues?

These errors indicate that the UPS Registration process is incomplete on your live site. To resolve this:
1. Ensure the plugin license is activated
2. Complete the UPS Registration process on your production site. Follow the guide at: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account.
3. Enter all required UPS credentials: User ID, Password, Access Key, and Shipper Number when prompted during registration.
4. After completing registration, verify that no more error notifications appear in the plugin settings.

I am receiving the error “Invalid Authentication Information” when using the PluginHive WooCommerce UPS plugin. How can I resolve this issue?

The “Invalid Authentication Information” error indicates your plugin license is not linked to your UPS account registration. To resolve this:
1. Deactivate and then re-activate the plugin in your WordPress dashboard.
2. Go to the UPS Shipping section and activate your plugin license under “License Activation.”
3. Re-register your UPS account within the plugin settings.
4. After completing these steps, check again.

I am seeing a “Forbidden” error from UPS in the plugin logs, and deactivating/reactivating the plugin license did not resolve the shipping cost calculation issue. How can I fix this?

If you encounter a “Forbidden” error from UPS in the PluginHive UPS Shipping plugin:

1. Try deactivating the plugin license and then reactivating it:
– Go to the UPS Shipping section → License Activation.
– Deactivate and reactivate the license.
2. Re-register your UPS account with the plugin:

This should solve the case

I have followed the activation steps, but the plugin is still not working. What should I do?

If the plugin is still not functioning after following the initial setup, try the following troubleshooting steps:
1. Go to the UPS Shipping Activation page within your WordPress dashboard.
2. Under “API Key Deactivation,” enable the “Deactivate API Key” option and click “Save Changes.”
3. Visit your PluginHive.com account, navigate to My Account → API Keys, and delete any previous activation of your license key, if there are any.
4. Deactivate and then reactivate the UPS Shipping plugin in WordPress.
5. Return to the UPS Shipping Activation page, and under “API Key Activation,” enter your license API key and Product-ID, then click “Save Changes.”

This process will reset your activation and typically resolves issues where the plugin does not respond after installation and initial setup. If you continue to experience difficulties, please provide further details.

I have purchased the renewal, but I am still seeing an error message saying my license has expired and the plugin is no longer working. What should I do?

Please configure the new license key within the plugin to activate your renewed license. After entering the new license key, deactivate and then reactivate the plugin. This process should resolve the license expiration error and restore full plugin functionality.

I received an “Unavailable” error with the message: “63221341a75d580c20f37c0441b51631b496dd4ea478a6ada7e4378352d4ad59 unavailable” while in debug mode. How can I resolve this issue?

The “Unavailable” error occurs when your plugin license activation is not linked to the UPS Account registration process. To resolve this:
– Deactivate your plugin license and then re-activate it by going to UPS Shipping → License Activation.
– Update the plugin to its latest version.
– Re-register your UPS account again after performing the above steps.

I received an error “Failed to get Internal Endpoints – Forbidden” in the diagnostic log. How can I resolve this issue?

The error “Failed to get Internal Endpoints – Forbidden” usually appears when the plugin license activation is not properly linked to the UPS account registration. To resolve this:
– Deactivate the plugin license.
– Re-activate the license by navigating to UPS Registration → License Activation in the plugin settings.
– Re-register your UPS account again to restore proper plugin functionality.

I received the error “User Number combination is not qualified to receive negotiated” in the debug logs. What does it mean and how do I resolve it?

This error occurs when the UPS account number used in the plugin does not match or is not linked correctly to your UPS profile.

Please ensure you have entered the correct UPS account number while registering your UPS account in the plugin.

To verify this, log in to ups.com and go to the Accounts & Payments section. Your UPS account number should be listed there, and it must match the one entered in the plugin.

If no account number is listed, add it to your UPS profile and then re-register your UPS account in the plugin.

I renewed my subscription and activated the new API key, but I’m getting a “Failed to get UPS access token” error when trying to book shipments. How can I resolve this?

The “Failed to get API access token” error occurs when your plugin license activation is not linked to your UPS account registration within the PluginHive plugin. To resolve this issue, follow these steps:
1. Deactivate the plugin license.
2. Reactivate the plugin license.
3. Re-register your UPS account within the plugin.
This process should restore full functionality and enable you to book shipments again.

I was troubleshooting errors and deactivated your plugin. Now, when I try to activate my API key again, it is not working. How can I resolve this issue?

If reactivating your API key isn’t working after reactivating the plugin, please reach out to our support team at [email protected]. They’ll help troubleshoot the activation issue.

If I encounter an internal server error when trying to remove my account credentials, what should I do?

Internal server errors when removing account credentials typically indicate a plugin-related or configuration issue. To resolve this:
1. Ensure your plugin is updated to the latest version.
2. Deactivate and reactivate your license.
3. Try re-registering your UPS account within the plugin.
If the problem persists, review your WooCommerce logs for specific error messages and provide those details to PluginHive support for targeted assistance.

If my developer indicates the UPS plugin is getting an “unavailable” server response from UPS, how can I resolve this?

To resolve the “unavailable” server response:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and then reactivate it by going to UPS Registration > License Activation.
3. Re-register your UPS account within the plugin after license activation.
These steps should resolve the connectivity or server response issues with the UPS integration.

Is error number #120209 a code from the PluginHive plugin, and what causes the ‘Missing or invalid ship to phone number’ error when manually adding an order?

The error message ‘Missing or invalid ship to phone number’ is generated by the UPS API, not by the PluginHive plugin itself. This error occurs when the order does not have a valid phone number entered in either the shipping or billing address fields. To resolve this:
1. Edit the order in your WooCommerce dashboard.
2. Ensure both the shipping and billing addresses include valid phone numbers.
3. Save the changes and attempt to create the shipment again.
Providing valid phone numbers in both address fields is required by UPS for shipping label generation. This process should resolve the error and allow you to create the shipment successfully.

Is it necessary to change any settings in the PluginHive UPS plugin or the UPS app if I get a “ship to phone number required” error?

No, under normal circumstances, you do not need to change plugin settings or modify your UPS app configuration to resolve a “ship to phone number required” error. This error is usually caused by a missing or unsaved phone number in the shipping address of the order. Ensure the phone number is entered, saved, and associated with the correct shipping address in WooCommerce before generating the shipping label. If the phone number is present, label generation should proceed without further plugin or UPS app changes. If the problem persists despite following these steps, contact PluginHive support for additional troubleshooting.

Is it necessary to update the PluginHive plugin to the latest version to resolve access token errors or internal server errors?

Yes, using the latest version of the PluginHive plugin ensures compatibility and access to bug fixes, including those related to access token errors and internal server issues. To update:
1. Download the latest plugin version from your PluginHive account or the provided source.
2. Update the plugin on your WordPress site.
3. After updating, deactivate and reactivate the plugin license.
4. Re-register your UPS account details.
This process should resolve most connection or internal server errors related to API authentication.

Is the fix for the UPS shipping options issue permanent?

The fix is effective as long as the plugin license remains active and registered with the UPS account. The issue should not recur on its own. To prevent the problem from returning, do not deactivate the plugin license or unregister the UPS account in the plugin settings. If the license is deactivated or the account is unregistered, the shipping options may become unavailable again.

Is there a way to display error messages when a customer enters an incorrect shipping address in the PluginHive WooCommerce UPS Shipping Plugin?

The PluginHive WooCommerce UPS Shipping Plugin does not display explicit error messages when a customer enters an incorrect address. However, you can enable the “address suggestion” feature, which provides customers with address suggestions if their input is incorrect. To enable this feature:
1. Navigate to the plugin settings in your WooCommerce dashboard.
2. Go to the “General” tab.
3. Locate the “Address suggestions” option and set it to “Enable.”
4. Save your changes.
This feature helps guide customers to enter valid addresses, reducing the chances of failed rate calculations due to incorrect entries. For more details, refer to this knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#Enable_Address

Is there anything in the PluginHive plugin configuration I need to check or fix if I encounter an error uploading a commercial invoice with the message “Your UPS Account number is not authorized for user [Error Code: 9590018]”?

This error occurs because the “Upload document” feature is not enabled on your UPS account. To resolve this, contact your UPS account representative and request that they activate the Upload document feature for your account. Once the feature is enabled, you will be able to upload documents required for your shipments and proceed with label generation.

Shipping options are not showing on my website. What steps should I take to resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Shipping options have suddenly disappeared and customers see “There are no shipping methods available” when entering their address. How can I resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

The API access token error only occurs occasionally and is resolved by clearing the cache. Is there a recommended plugin setting to reduce this issue?

To minimize the occurrence of this issue:
– Set the Shipping Rates Cache Limit to the minimum value under the Rates and Services tab. This ensures that the cache is cleared more frequently.
– Do not deactivate the plugin or its license, as they are required for fetching live rates.
– Enable both Debug Mode and Silent Debug Mode under General Settings. These options will record logs to help troubleshoot if the issue happens again.

The cart and checkout pages are still slow even after disabling unnecessary UPS services and Saturday Delivery. What should I do next to resolve the issue?

Since the cart and checkout pages are still slow even after disabling unnecessary UPS services and Saturday Delivery, we recommend reaching out to PluginHive support. They will assist you further in identifying and resolving the issue.

The cart is not working correctly and shows the error “Invalid Authentication Information.” How can I resolve this issue with the PluginHive UPS plugin?

The “Invalid Authentication Information” error typically indicates your plugin license is not linked with your UPS account registration. To resolve this:

1. Deactivate and then reactivate the PluginHive UPS plugin on your website.
2. Activate the plugin license:
– Navigate to UPS Shipping → License Activation within your WordPress dashboard.
3. Re-register your UPS account using your current information.
4. After completing these steps, test your cart functionality again.

If the issue persists after these actions, collect your UPS account number and UPS login credentials, and contact PluginHive support for further assistance.

The error log shows “COD Shipment. Signature will not be applicable.” What does this mean and how can I resolve it?

The message “COD Shipment. Signature will not be applicable.” means that you have selected both Collect on Delivery (COD) and Delivery Confirmation (Signature) options for your shipment. UPS does not allow Delivery Confirmation (Signature) with COD shipments. To resolve this:
– Remove the Delivery Confirmation option for your product from the product edit page in your store.
– Alternatively, you can disable the “Collect on Delivery” option for the order and then generate the label manually.
– After making these adjustments, shipping rates and label generation should function as expected.

UPS is not an option for checking out on our website. Canada Post is currently on strike and UPS is our only option, but customers can’t check out. How can I resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

We get confirmations that the keys were accepted and connected, but still receive errors from UPS. What should we do?

Thank you for confirming that the keys were accepted and connected. To assist you further, could you please let us know what specific issue you’re facing from UPS? This will help us identify the issue and guide you accordingly.

What can cause the “Missing or Invalid ChemicalRecordIdentifier” error in PluginHive’s WooCommerce UPS Shipping plugin?

This error is caused when the “Hazardous Materials” setting is enabled for a product, but a valid Chemical Record Identifier is not entered or is incorrect. To resolve:
– Enter a unique, valid 3-digit Chemical Record Identifier for each HazMat product as per UPS guidelines.
– Verify the Commodity ID and Class Division numbers for accuracy, referencing the UPS chemical table: https://www.ups.com/assets/resources/media/en_US/chemical_table.pdf
– Ensure all other required Hazmat fields are correctly configured in the product settings.

What can I do if the UPS Shipping Plugin is unable to connect properly and shows the error “PH UPS Get Internal Endpoints Forbidden”?

If you encounter a “PH UPS Get Internal Endpoints Forbidden” error indicating a connection issue with UPS, re-register the website with UPS using the PluginHive OAuth method. This step is necessary when there have been license or UPS updates requiring account reauthorization. Following the OAuth re-registration process should restore the plugin’s connection to UPS.

You can refer this article for detailed steps: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

What caused the issue where orders placed after the Friday cut-off were showing incorrect ‘arrives by’ dates, and how was it fixed?

The issue was caused by a mismatch in settings—specifically, the Pickup option in the plugin was disabled, even though Working Days and Cut-off time were configured. As a result, the plugin did not correctly calculate the ship date, and UPS was receiving the wrong pickup date. By enabling the Pickup option, the plugin correctly aligned the estimated delivery dates with your working days and cut-off time, resolving the issue.

What causes the “Invalid Authentication Information” error in the PluginHive UPS plugin and how can it be resolved?

The “Invalid Authentication Information” error typically occurs when the plugin license activation is not properly linked to the UPS Account registration process. To resolve this issue:
– Update the plugin to its latest version.
– Deactivate the plugin license, then re-activate it by navigating to UPS Registration → License Activation.
– Re-register your UPS account within the plugin.
– If your UPS account was locked, this error can occur due to a disconnected registration. Once your UPS account is unlocked, re-registering it in the plugin should resolve the problem.

What causes the “Invalid Authentication Information” error in the PluginHive UPS Shipping plugin?

This error usually indicates that the plugin license activation is not properly linked to your UPS account registration. This can happen due to plugin updates, changes in WooCommerce, or incomplete authentication steps. Ensuring the plugin is updated, reactivating the license, and re-registering your UPS account typically resolves this error and restores shipping calculators.

What causes the “Invalid Destination Postal Code and City” error from the UPS API, and how can it be fixed in WooCommerce?

The “Invalid Destination Postal Code and City” error from UPS usually occurs when the ‘Ship To’ address is incomplete or contains incorrect information. To fix this issue:
1. Ensure that all required address fields—Country, State, City, and Postal Code—are filled out completely and accurately on the checkout or cart page.
2. Double-check that customers are not entering their full address in the City/Town field; each field should contain only the relevant information.
Once done try generating the label again.

What causes the “Missing or invalid Shipper AttentionName [Error Code: 120110]” error, and how can I fix it?

This error occurs when the “Attention Name” field has not been filled in under the plugin’s settings. To resolve the error:
1. Go to the plugin’s settings page.
2. Enter a value in the “Attention Name” field (such as your or your company’s name).
3. Save the settings.
Once this is done, check again.

What causes the error “Missing or invalid Shipper AttentionName [Error Code: 120110]” when confirming a shipment, and how do I fix it?

This error occurs when the Attention Name field is missing or invalid in the plugin settings. To resolve it, ensure you enter a valid Attention Name under the PluginHive UPS plugin settings. This should allow you to confirm shipments without encountering this error.

What causes the error “The requested service is unavailable to residential destinations”?

The error “The requested service is unavailable to residential destinations” occurs when the Residential option is enabled in the plugin settings, but UPS does not offer residential delivery for the shipment you are checking.

Kindly disable the Residential option in the plugin settings and check again.

What does it mean when the debug logs appear after enabling “Debug Mode” in the plugin, and how can I hide them?

The display of debug logs indicates that the “Debug Mode” option is enabled in the plugin’s general settings. This mode is useful for troubleshooting and generating detailed error logs. Once you have completed troubleshooting or submitted the necessary logs to support:
1. Disable the Debug Mode option in the plugin’s general settings.
2. Save your changes to hide the debug logs from displaying.

What does the “Commodity code is required for NAFTA CO” error mean, and how do I fix it in the PluginHive UPS plugin?

The “Commodity code is required for NAFTA CO” error typically occurs when commodity (product) details, such as the HS Tariff code, are missing while generating UPS international shipments. To resolve this:
1. Avoid manually adding or editing packages on the WooCommerce Edit Order page, as this can skip necessary commodity details.
2. Instead, use the following workflow:
– Click on Generate Packages on the Edit Order page.
– Click Calculate Cost.
– Click Create Shipment.
This ensures all required commodity details are passed.
3. Configure appropriate packaging options in the plugin settings, so packages are automatically calculated based on product weight and dimensions.
4. Ensure that every product in your store has a valid HS Tariff code set. You can do this by editing each product and adding the code under the UPS settings section.
Following these steps will help avoid the commodity code error when printing UPS labels.

What does the “Invalid Access License number [Error Code: 250003]” error mean, and how can I fix it in the PluginHive UPS plugin?

The error “Invalid Access License number” occurs when the plugin license is not linked to the UPS registration process.

Therefore, please follow the steps below to resolve the problem.

1. Please update the plugin to its latest version
2. Deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.
3. Now, Go ahead and re-register your UPS account again.

What does the “Invalid Authentication Information” error from UPS mean and how do I resolve it?

The “Invalid Authentication Information” error from UPS typically indicates your UPS account has not been registered correctly or is using incompatible credentials. To resolve:
1. Update the WooCommerce UPS plugin to the latest version.
2. Deactivate and reactivate your plugin license: Go to UPS Shipping → License Activation.
3. Re-register your UPS account within the plugin.
This will solve the issue

What does the “Invalid Authentication Information” error mean in the PluginHive UPS plugin, and how can I resolve it?

The “Invalid Authentication Information” error indicates that the plugin’s license is not properly linked to your UPS account registration. To resolve this, perform the following steps:

1. Deactivate and then reactivate the plugin license under UPS Shipping → License Activation.
2. Re-register your UPS account within the plugin settings after the license is reactivated.
3. After completing these steps, the plugin should authenticate with UPS correctly, and UPS shipping rates will display at checkout if your store and products are correctly configured.

What does the “Invalid destination” error mean and how can I resolve it?

The “Invalid destination” error indicates that the shipping address entered is not recognized as valid by UPS.
To resolve this:
1. Verify that the shipping address contains only one street address per field.
2. Ensure the city and postal code correspond to each other.
3. Submit the corrected address and try again.
If issues persist, test with a different valid address to determine if the error is address-specific.

What does the “Invalid Origin” UPS error mean and how can I resolve it?

The “Invalid Origin” error from UPS indicates that the Store (ShipFrom) address configured in the plugin does not match recognized UPS data. To resolve this:
1. Go to Plugin Settings > General.
2. Double-check that the ShipFrom address is entered correctly, including exact city name and matching ZIP code.
3. Verify the ZIP code and city are correctly paired.
4. Set “Shipfrom address Preference” to “Origin Address” in the same settings section.
Once corrected, save your settings and retest displaying rates on the cart or checkout pages.

What does the “Missing or invalid Contact Name” error mean when booking a UPS pickup in WooCommerce, and how can I resolve it?

The “Missing or invalid Contact Name” error appears when either the source (origin) or destination (customer’s) address details are incomplete or incorrect. To resolve this error, ensure all required fields, especially the contact name, are filled out with valid information.
Once all address fields are correctly completed, you should be able to schedule the pickup without this error.

What does the “Missing or invalid shipper account number” error in the WooCommerce UPS Shipping Plugin mean and how can it be resolved?

The “Missing or invalid shipper account number” error occurs when your UPS account is not attached to the UPS profile being used in the plugin. To resolve this issue:
– Log in to the UPS profile that was registered in the plugin.
– Check whether the account number used during registration is added under your UPS profile.
– If not, add the correct account number to your UPS profile and re-authenticate as needed.

What does the “Missing or Invalid Shipper Number” error mean when registering my UPS account with the PluginHive UPS plugin, and how can I fix it?

The error “Missing or Invalid Shipper Number” usually occurs when your UPS account is either not linked to the UPS profile you’re using or the wrong account number was entered during registration in the plugin.

Please log in to the UPS profile you used during plugin registration and check if the UPS account number is correctly added under your profile.

If the account is not linked, you can follow this UPS guide to add your shipper account to your profile: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account

Once added, make sure the same UPS account number is registered in the plugin by going to UPS Shipping > Registration on your site and cross-checking the details.

This should resolve the issue.

What does the “The requested accessory option is unavailable between the selected locations” error mean, and how can I fix it?

The error “The requested accessory option is unavailable between the selected locations” occurs when an additional option you’ve enabled is not supported for the selected shipment.

Please log in to UPS.com and check whether the service is available for the same package details, address, and any additional options you’ve selected.

What does the “Unauthorized” error in the UPS plugin logs indicate, and how can I resolve it?

The “Unauthorized” or “Failed to get endpoints” error typically means the UPS registration token is missing or the plugin license is deactivated. This issue is uncommon and can usually be resolved by re-registering your UPS account.

What does the error ‘Invalid Destination Postal Code and City’ mean, and how can it be resolved?

The error ‘Invalid Destination Postal Code and City’ typically appears when the shipping address entered is incomplete or incorrect. To resolve this:
1. Ensure the shipping address includes the full and accurate Country, State, City, and Postal Code.
2. After correcting the address, try again.

What does the error ‘Product # is missing weight. Aborting Rate Calculation.’ mean and how can I resolve it?

The error ‘Product # is missing weight. Aborting Rate Calculation.’ indicates that one or more products in your catalog do not have the weight specified in their product settings. Since accurate weight is required to calculate UPS shipping rates, missing this information prevents the plugin from retrieving available rates. To resolve this:
1. Edit each product in your store’s admin panel.
2. Ensure that the product weight field is filled in for all products.
3. Save your changes and retest the checkout to confirm UPS shipping methods now appear.
Adding weights to all products should resolve the issue and UPS shipping options should appear at checkout.

What does the error “A shipment cannot have a KGS/IN or LBS/CM or OZS/CM as its unit of measurements [Error Code: 120548]” mean, and how can I resolve it?

This error occurs when your product’s weight and dimension units are set to an invalid combination in WooCommerce. To resolve this:

1. Navigate to WooCommerce → Settings → Products → Measurement Units.
2. Check the units you have set for both weight and dimensions.
3. Make sure you are using one of the valid unit combinations: either KG/CM (kilograms and centimeters) or LB/IN (pounds and inches), according to your country’s measurement standards.
4. Update your settings to reflect the correct combination.
5. Save changes and try again.

What does the error “Invalid Access License number” mean, and how do I resolve it in the WooCommerce UPS Shipping Plugin?

This issue occurs when the plugin license is not linked to the UPS registration process.

To resolve it:

1. Update the plugin to the latest version.
2. Deactivate and re-activate the plugin license from UPS Shipping → License Activation.
3. Re-register your UPS account.

This should fix the problem.

What does the error “Missing or invalid shipper number” mean when confirming a UPS shipment?

The “Missing or invalid shipper number” error indicates that your UPS account is not properly linked to the UPS profile used in the plugin. To resolve this:
1. Log in to your UPS profile associated with the plugin registration.
2. Verify that the UPS Account Number entered during plugin registration is correctly added under your UPS profile.
3. If it is not listed, add the correct UPS Account Number to your profile and re-register within the plugin using this number.

What does the error “Product is missing weight. Aborting Rate Calculation” mean in the PluginHive UPS plugin, and how can I fix it?

The error “Product is missing weight. Aborting Rate Calculation” indicates that one or more products do not have weight (and/or dimensions) entered at the product level. To resolve this:
1. Edit the affected product(s) in your WooCommerce dashboard.
2. Enter the product’s weight and dimensions in the designated fields.
3. Save the product.
Providing both weight and dimensions is mandatory for real-time shipping rate calculations. Once these are entered, the rates should calculate correctly.

What does the error “Shipper is not eligible for US/PR COD package. [Error Code: 112260]” mean in the PluginHive UPS plugin, and how can I fix it?

This error indicates that your UPS account is not authorized to send Cash on Delivery (COD) shipments to addresses in the United States or Puerto Rico. To fix this issue:
1. Go to the Edit Order page in WooCommerce for the relevant order.
2. Scroll to the bottom of the page and locate the “Cash on Delivery” (COD) option.
3. Disable the COD option for this order.
4. Alternatively, you can globally disable the COD option in your PluginHive UPS plugin settings. Navigate to the “Special services” tab in the plugin settings and turn off the COD option.
Disabling COD for the shipment will allow you to proceed without encountering this error.

What does the error “The country associated with Shipper’s ShipperNumber must be the same as the shipment’s Shipper’s country. [Error Code: 120120]” mean, and how do I avoid it?

The error “The country associated with Shipper’s ShipperNumber must be the same as the shipment’s Shipper’s country. [Error Code: 120120]” occurs when the origin country linked to your UPS account number is different from the Ship-from address country.

For example, if your UPS account is registered in the US, your Ship-from country should also be set to the US.

Please check and update your Ship-from address details accordingly.
Also, ensure that the option “Billing Address as Shipper Address on Label” is disabled.

This should resolve the error.

What does the error “The requested service is unavailable to residential destinations” mean, and how can it be resolved?

This error indicates that UPS does not provide residential delivery for the shipment being checked, which is controlled by the “Residential” option in the plugin settings. Disabling the “Residential” option may resolve the issue.

What does the error “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.” mean, and how can I resolve it?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What does the error “UPS account information is incorrect or not properly linked to your plugin” mean and how can I resolve it?

This error typically means there is an issue linking your UPS account (incorrect ID, password, or account number) to the plugin. Ensure that you are working on the correct site and that your plugin license is active, registration is complete, and the correct orders are used. Once the license is active and the account registration is successful, you should be able to generate UPS labels for your orders. If these conditions are met and the issue persists, double-check the account details entered into the plugin for accuracy.

What does the error “UPS Package Generation stopped. – Package Weight is not in range of Minimum and Maximum Weight Limit (Check UPS Plugin Settings)” mean, and how can I resolve it?

This error indicates that the total weight of your cart is not within the minimum or maximum weight limits configured in your UPS plugin settings. To resolve this issue:
1. Go to your UPS plugin settings in your website’s admin panel.
2. Locate the fields for Minimum and Maximum Weight Limits.
3. Either adjust these values to suit your shipping needs or remove the values altogether if strict limits are not required.
By ensuring these fields do not restrict legitimate package weights, the error should be resolved. If you continue to face issues, you may contact PluginHive support for further assistance.

What does the error “UPS Package Generation stopped. – Package Weight is not in range of Minimum and Maximum Weight Limit (Check UPS Plugin Settings)” mean, and how can I resolve it?

This error occurs when the weight of a package being shipped does not meet the minimum or maximum weight limits configured in the PluginHive UPS plugin settings.
To resolve the issue, review the minimum and maximum weight limit under the Rates and service tab. Also, check the package total weight and correct it accordingly. This will solve the case.

What does the error “UPS Package Generation stopped. – Package Weight is not in range of Minimum and Maximum Weight Limit (Check UPS Plugin Settings)” mean, and how should I resolve it?

The error message “UPS Package Generation stopped. – Package Weight is not in range of Minimum and Maximum Weight Limit(Check UPS Plugin Settings).” indicates that the combined weight of the cart items is outside the minimum and maximum weight limits defined in your plugin’s settings. To resolve this:
– Go to UPS settings > Rates and Services in your plugin.
– Remove or adjust the values set for the minimum and maximum package weight fields, especially if your products do not have a strict weight limit.
– Removing these values allows for a broader weight range, accommodating various package weights and preventing this error.
– The Max Package Weight setting only applies to automatically packed items and does not affect pre-packed boxes.

What does the error “UPS Shipping Calculation Skipped – Package Weight is not in range of Minimum and Maximum Weight Limit” mean, and how can I resolve it?

This error appears when the total cart/package weight does not fall within the Minimum and Maximum Weight Limit configured in the plugin settings under the Rates & Services tab. To resolve this:
1. Navigate to the plugin’s Settings > Rates & Services tab.
2. Locate the fields for Minimum and Maximum Weight Limit.
3. Remove any values set in these fields, or adjust them to accommodate the actual weight range of your products.
4. Save your changes and retry fetching rates at checkout.

What does the error message ‘27306493838d168de8a9d38a4ab5b0cf3b423766c5f3aa748501fe2f73b7dcab unavailable’ mean when using the PluginHive UPS integration, and how can I resolve it?

The error message ‘27306493838d168de8a9d38a4ab5b0cf3b423766c5f3aa748501fe2f73b7dcab unavailable’ indicates that the plugin license activation is not linked to your UPS account registration process. To resolve this:
1. Update the plugin to the latest version.
2. Deactivate your plugin license and then reactivate it by navigating to UPS Shipping → License Activation.
3. Re-register your UPS account within the PluginHive plugin.
If the issue persists after taking these steps, ensure your API credentials are correct and clear your cache before re-checking the rates on your cart or checkout page.

What does the error message ‘cb9cb4e38c1a1c0bb9ae4f160d659b20ec9870d6fee533048546aa391d05fcc1 unavailable’ mean in the UPS plugin debug logs?

The error message ‘cb9cb4e38c1a1c0bb9ae4f160d659b20ec9870d6fee533048546aa391d05fcc1 unavailable’ indicates a problem with the plugin’s license activation not being synced with the UPS account registration. To resolve this, update the plugin to the latest version, deactivate and re-activate the license through UPS Shipping → License Activation, and re-register your UPS account in the plugin settings.

What does the error message “UPS Shipping Calculation Skipped – Package Weight is not in range of Minimum and Maximum Weight Limit (Check UPS Plugin Settings)” mean and how can I resolve it?

This error indicates that the total weight of the cart is not within the Minimum and Maximum Weight Limit configured in the plugin settings under the Rates & Services tab. To resolve this issue:
– Go to the plugin settings.
– Locate the Minimum and Maximum Weight Limit fields under the Rates & Services tab.
– Remove any values configured in these fields or ensure the values allow for your cart’s total weight.
– Save the settings.
This should resolve the issue with shipping calculation.

What does the UPS error message ‘{“message”:”86dfd67ef10e88863a3f5593f610df7fd0486fb5f02c30e5713edb9b276e7381 unavailable”}’ mean in the PluginHive WooCommerce UPS Shipping plugin, and how can I resolve it?

This error indicates that your UPS account registration is not correctly linked to your PluginHive plugin license. To resolve the issue:
1. Update the PluginHive WooCommerce UPS Shipping plugin to the latest available version.
2. Deactivate your plugin license, then reactivate it by going to the UPS Shipping section and selecting License.
3. Re-register your UPS account within the plugin settings after reactivating your license.
This should solve the case.

What does the UPS error message “The country associated with Shipper’s ShipperNumber must be the same as the shipments Shipper’s country. [Error Code: 120120]” mean, and how can I resolve it?

This UPS error occurs when the country associated with your UPS Account number (the Origin Country) differs from the Ship-from address country used for the shipment. For instance, if your UPS account is registered in Germany, the Ship-from address should also have Germany as the country. To resolve the error:
1. Verify that your Ship-from address has the same country as your UPS account’s registered country.
2. Correct the Ship-from address details if there is a mismatch.
3. Ensure that the option “Billing Address as Shipper Address on Label” in your plugin settings is disabled.

What information should I provide to PluginHive support to help resolve issues where shipping options are not displaying?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What is the effect of enabling or disabling “Silent Debug Mode” in the PluginHive UPS Shipping plugin?

“Silent Debug Mode” controls the visibility of debug logs:
– When enabled, logs are recorded silently and visible only in WooCommerce > Status > Logs.
– When disabled, detailed logs become accessible even in the checkout.
– For troubleshooting purposes, it is recommended to turn on Silent Debug Mode so that it won’t affect your business.

What is the path to the log file containing interactions with the UPS server when “Silent debug” is enabled?

To access the log file containing interactions with the UPS server, navigate to WooCommerce > Status > Logs and select the UPS logs from the list. This allows you to review all relevant interactions and debug information.

What should I do if clicking the “confirm shipping” button results in a blank screen with the error “Failed to get API access token”?

The “Failed to get API access token” error typically occurs when your plugin license activation is not properly linked to your UPS account registration in the plugin. To resolve this issue, follow these steps:
1. Update your plugin to the latest version.
2. Deactivate your plugin license and then re-activate it. You can do this by navigating to UPS Shipping → License Activation in the plugin settings.
3. Re-register your UPS account within the plugin.
Completing these steps should resolve the error and allow you to confirm shipping without issues.

What should I do if connecting the UPS Shipping plugin to another website causes issues, and I need to ship packages urgently?

To use the UPS Shipping plugin on another website, make sure to activate the plugin license on the new site after installing it. Once done complete the registration. You can also check out: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/

What should I do if customers see a “no shipping options found” error and the UPS plugin is not working?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if deleting the API key, deactivating and reactivating the PluginHive plugin does not resolve the API deactivation issue?

Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

What should I do if disabling security plugins doesn’t solve the license activation error?

If disabling all security plugins does not resolve the license activation error, the next step is to contact your hosting provider. Ask them to check if there are any server-level security settings or firewall restrictions that block outgoing connections from your website to PluginHive’s server.

What should I do if I am seeing a “Forbidden” error when using the plugin, and the license activation appears not to be linked to my UPS account registration?

The “Forbidden” error occurs when the plugin license activation is not properly linked with your UPS account registration. To resolve this:
1. Go to the plugin settings and navigate to UPS Shipping → License Activation.
2. Deactivate the current plugin license.
3. Reactivate the license.
4. Re-register your UPS account using the plugin interface.
Following these steps should re-establish the correct link between the plugin and your UPS account, resolving the “Forbidden” error. If you encounter further difficulties, ensure you have completed each step or contact PluginHive support for additional assistance.

What should I do if I am seeing the error “code”:”250002″,”message”:”Invalid Authentication Information.” after re-authenticating both the UPS account and the plugin?

To resolve the “Invalid Authentication Information” error with the UPS plugin, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate the plugin license and re-activate it by navigating to UPS Shipping → License Activation in the plugin settings.
3. Re-register your UPS account within the plugin.
This should solve the case.

What should I do if I continue receiving shipping errors with the WooCommerce UPS plugin despite having the correct settings?

If you’ve verified all the required settings and still encounter errors, please enable “Debug Mode” in the plugin’s General tab, reproduce the issue, and submit a Diagnostic Report from the “Help & Support” page in the plugin settings. This will help the support team analyze the problem further.

What should I do if I encounter a “forbidden error” when saving settings in my WooCommerce dashboard?

A “forbidden error” when saving settings usually occurs due to:
– Security plugins or firewalls blocking requests
– Hosting permissions restricting actions
To resolve the issue:
1. Temporarily deactivate all other plugins to check if the problem persists in a plain WooCommerce environment.
2. Consult with your hosting provider to check for any restrictions or firewall rules that may block plugin actions.
3. If the issue continues, remove and re-register your UPS account, ensuring the account number is a valid six-digit alphanumeric code.

What should I do if I encounter the “Invalid Authentication Information” error in the UPS plugin?

If you see the “Invalid Authentication Information” error, it means your plugin license activation is not linked to the UPS Account registration process. To resolve this:
1. Deactivate the plugin license.
2. Re-activate the plugin license by going to UPS Registration → License Activation.
3. Re-register your UPS account.
Following these steps should resolve the authentication issue.

What should I do if I get an “Internal Server Error” when trying to unregister and re-register the UPS plugin?

Can you try the following steps:

1. Update the plugin to its latest version
2. Please deactivate the plugin license and re-activate it.
To perform this, Go to UPS Shipping — License Activation.
3. Now, Go ahead and re-register your UPS account again.

What should I do if I get the “Invalid Authentication Information” error while setting up the UPS integration in the PluginHive plugin?

The “Invalid Authentication Information” error typically occurs when your plugin license is not linked to the UPS account registration. Make sure that you’re using the latest version of the plugin.

To resolve this issue, follow these steps:

1. Deactivate and then re-activate the PluginHive plugin.
2. Activate the plugin license by navigating to UPS Shipping > License Activation in your plugin settings.
3. Re-register your UPS account after license activation.
These actions will ensure that your license is properly linked to your UPS account, resolving the authentication error. If the issue persists, double-check that your license is active and correctly associated with the correct UPS account and website.

What should I do if I get the error “Oops, The diagnostic report is empty” when trying to submit a diagnostic report for PluginHive support?

The “Oops, The diagnostic report is empty” error occurs if you attempt to submit a diagnostic report without first reproducing the issue. To successfully generate and send a report:
1. Enable “Debug Mode” from the General Tab in your plugin settings.
2. Replicate the issue you are experiencing.
3. Once the issue has been reproduced, navigate to the “Help & Support” page within the plugin settings.
4. Submit the diagnostic report as per the provided instructions.
Generating the report after reproducing the issue ensures it contains the necessary information for the support team to diagnose and resolve your problem.

What should I do if I have followed the troubleshooting steps but the “Internal Endpoints” error persists with the PluginHive UPS plugin?

Make sure you have updated the plugin, deactivated and re-activated the license, and re-registered your UPS account.
You can refer this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

What should I do if I need a quick solution for the save settings issue but don’t know how to provide FTP access?

You can contact your hosting provider to help set up FTP access to your site. Once FTP access is set up, you can share the details (hostname/IP, username, password).

What should I do if I receive a “Connection failed to the License Key API server” error when activating my license?

If you encounter the “Connection failed to the License Key API server” error:
1. Temporarily deactivate any security plugins on your site to check if they are causing the issue.
2. If there are no security plugins or deactivating does not resolve the problem, contact your hosting provider to check if any server-level security settings are preventing outgoing requests from your site.
3. If the issue persists after these checks, contact PluginHive support for further assistance.

What should I do if I receive a “Forbidden” error after renewing my PluginHive UPS plugin license, even after updating the API key and the plugin?

A “Forbidden” error typically indicates that the plugin license activation is not properly linked to your UPS account registration. To resolve this issue, follow these steps:
1. Update your PluginHive UPS plugin to the latest version.
2. Deactivate and re-activate your plugin license:
– Navigate to UPS Shipping → License Activation.
– Deactivate your current license, then activate it again.
3. Re-register your UPS account:
– Go to UPS Shipping → Registration and complete the registration process.
This process will correctly establish the connection between your license and UPS account, which should resolve the “Forbidden” error.

What should I do if I receive a “Forbidden” error from the PluginHive UPS plugin when trying to retrieve UPS endpoints?

If you encounter a “Forbidden” error, take these steps to resolve the issue:
1. Deactivate your PluginHive UPS plugin license.
2. Go to UPS Shipping → License Activation in your plugin settings.
3. Re-register your UPS account by following the plugin prompts.
Performing these steps will refresh your registration and resolve authentication or permission issues that may lead to the Forbidden error.

What should I do if I receive a “Forbidden” error in the UPS Shipping Plugin?

A “Forbidden” error usually indicates an issue with plugin registration or account authorization. To resolve this:
1. Update the plugin to the latest available version.
2. Deactivate and then re-activate the plugin license through UPS Shipping → License Activation in your plugin settings.
3. Re-register your UPS account in the plugin interface.
These steps should restore the connection and resolve the “Forbidden” error. If the problem continues, check for any server-related restrictions or contact support with a Diagnostic Report.

What should I do if I receive a “Forbidden” error indicating the license activation is not linked to the UPS account registration?

To resolve a “Forbidden” error caused by the license activation not being linked to your UPS account registration, please follow these steps:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and re-activate it via UPS Shipping → License Activation.
3. Re-register your UPS account by going to UPS Shipping → Registration.
Following these steps should link your license activation to your UPS account and resolve the error.

What should I do if I receive a “Missing or invalid shipper number” (error code 120100) after transferring my PluginHive UPS license to another website, even though the UPS account number and shipping address are correct?

The error “Missing or invalid shipper account number” appears when your UPS account is not properly attached to the UPS profile you are using in the plugin. To resolve this:

1. Log in to your UPS profile that was registered with the plugin.
2. Check if the account number used during registration is added under your UPS profile.
3. If it is not added, follow the instructions in this official UPS article to add your shipper account to your UPS user profile: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
4. If you encounter issues or need further help, you can contact your UPS account representative for assistance in adding the account.

Once your UPS account is correctly added to your UPS profile, the error should be resolved and you should be able to generate shipping labels without issues.

What should I do if I receive an error due to an incorrect UPS account number during UPS plugin registration?

If you encounter an error related to your UPS account number:
1. Verify the UPS account number shown in the official UPS “Accounts & Payments” section.
2. Ensure that the correct UPS account number is entered during UPS plugin registration.
3. If the account number is incorrect, re-register your UPS account in the PluginHive UPS plugin using the correct account number from your UPS dashboard.

What should I do if I receive an error saying “The requested service is unavailable to residential destinations” even though the residential option is unchecked?

This error indicates that UPS does not provide residential delivery for the shipment being checked. Please ensure that the “Residential” option is disabled in the plugin settings.

What should I do if I receive the “Invalid Authentication Information” error in my WooCommerce UPS plugin?

If you encounter the “Invalid Authentication Information” error in your WooCommerce UPS plugin, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate your plugin license, then re-activate it:
– Go to the UPS Shipping > License Activation section in your plugin settings.
3. Re-register your UPS account:
– Navigate to UPS Registration > Registration within the plugin settings.
– Complete the registration process again.
4. After completing these steps, check if the error is resolved.
If you still experience issues, ensure you are completing the registration in the correct section as described. If problems persist, you may contact PluginHive support and provide your UPS account number, username, and password for assistance with the registration.

What should I do if I receive the “Missing or invalid shipper account number” error when using the UPS integration?

The “Missing or invalid shipper account number” error typically occurs when your UPS account is not properly linked to the UPS profile registered in the plugin. To resolve this issue, follow these steps:
1. Log in to your UPS profile that is registered in the PluginHive plugin.
2. Ensure the UPS Account Number used during the plugin registration is also added and active under your UPS profile.
3. If the account number is missing, add it to your UPS profile and save the changes.
4. After updating, reconnect or refresh your UPS integration in the plugin to confirm the error is resolved.

What should I do if I receive the “Missing or invalid shipper number” error when generating UPS shipments with the PluginHive plugin, even though my account number appears to be correct and connected?

The “Missing or invalid shipper number” error typically occurs when your UPS account is not properly attached to the UPS profile you are using within the PluginHive plugin. Please follow these steps to resolve the issue:
1. Log in to your UPS profile using the credentials registered in the PluginHive plugin.
2. Verify that the UPS account number you used during the plugin registration is correctly added and active under your UPS profile. This can usually be checked in the Account and Payment settings section of your UPS account.
3. Once done, check again.

What should I do if I receive the error “Connection failed to the License Key API server. There may be a problem on your server or the store is blocking your request to activate the plugin/theme” when trying to activate the PluginHive plugin?

To resolve the “Connection failed to the License Key API server” error during plugin activation, follow these steps:
1. If you are using any security plugins on your WordPress site, temporarily deactivate them and then try to activate the license again. Security plugins can block outgoing connections required for license activation.
2. If you are not using a security plugin, or if deactivating it does not fix the issue, contact your web hosting provider. Ask them to check if there are any server security settings or firewall rules blocking outgoing requests from your site to external servers, particularly to the License Key API server.
3. If the issue persists after these steps, reach out to PluginHive support with your site admin access, License API key, and Product ID. This will allow support to investigate and resolve the issue directly on your site.

What should I do if I receive the error “Connection failed to the License Key API server” when activating my license key?

The error “Connection failed to the License Key API server” usually occurs when a security plugin is blocking the connection. Please try deactivating any security plugins temporarily and then activate the license key.

If you’re not using any security plugins, or if disabling them doesn’t resolve the issue, we recommend contacting your hosting provider. Ask them to check if any server-level security settings are blocking outgoing requests. That should help resolve the problem.

What should I do if I receive the error “Connection failed to the License Key API server” when trying to activate my plugin or theme?

If you see “Connection failed to the License Key API server. There may be a problem on your server, or the store is blocking your request to activate the plugin/theme,” try these troubleshooting steps:
1. Ensure your website’s server allows outbound requests to PluginHive’s API server, and there are no firewall or hosting restrictions.
2. Verify your internet connection is stable and the domain/plugin directory is accessible.
3. Check for any security plugins or firewalls that might block plugin activation requests.
4. If yes, deactivate the security plugin and retry the standard activation process and ensure you are using the correct API Key and Product ID.
5. If the error persists, contact your hosting provider.

What should I do if I receive the error “SHIPMENT CONFIRM RESPONSE: {‘response’:{‘errors’:[{‘code’:’9120140′,’message’:’Missing or invalid email address for notification.’}]}}” when confirming a shipment?

This error indicates that the email address for notification is missing or invalid in your plugin settings. To resolve the issue:
1. Go to the General tab of the plugin settings.
2. Locate the field to enter your email address.
3. Enter a valid email address.
4. Save the changes and try generating the shipping label again.
Adding a valid email address will resolve this error and allow you to proceed with confirming shipments.

What should I do if I receive the error message “No shipping options were found for [location]” when using the UPS Shipping plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if I receive the error message “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help,” even after verifying the address and license activation?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if I see “There are no shipping options available. Please ensure that your address has been entered correctly” along with debug logs showing “Failed to get Internal Endpoints” and “Forbidden” errors for the PluginHive UPS plugin?

To resolve the “Forbidden” error and shipping options issue with the PluginHive UPS plugin, follow these steps:

1. Update the plugin to the latest version.
2. Deactivate the plugin license and then re-activate it. To do this:
– Navigate to UPS Shipping → License Activation.
3. Re-register your UPS account in the plugin settings.
4. After completing these steps, check if the problem is resolved.

What should I do if I see a “Forbidden” error when trying to use the PluginHive UPS plugin after updating it?

To resolve a “Forbidden” error with the PluginHive UPS plugin:
1. Update the plugin to the latest version.
2. Deactivate the plugin license and then re-activate it. Navigate to UPS Shipping → License Activation to do this.
3. Re-register your UPS account in the plugin using your correct UPS Account Number and registration details.
These steps should resolve the error and restore UPS integration.

What should I do if I see an “Invalid Authentication Information” error with my PluginHive UPS plugin?

The “Invalid Authentication Information” error usually means your license isn’t linked correctly to your UPS account registration. To resolve:
1. Deactivate and then re-activate the plugin.
2. Go to UPS Shipping > License Activation and activate your plugin license.
3. Re-register your UPS account with the plugin.
After completing these steps, check again.

What should I do if I see the “Failed to get Internal Endpoints – Forbidden” error in debug logs for the PH UPS plugin when using Dollars as the currency?

The “Failed to get Internal Endpoints – Forbidden” error means that the plugin license activation is not correctly linked to your UPS account registration. To resolve this issue, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate and then re-activate the plugin license. Go to UPS Registration → License Activation in your plugin settings.
3. Re-register your UPS account.
These steps will re-establish the necessary link between your license and UPS account, resolving the error and enabling shipping methods to be displayed correctly.

What should I do if I see the error “Connection failed to the License Key API server” when trying to activate my PluginHive license?

If you encounter the “Connection failed to the License Key API server” error, please follow these troubleshooting steps:
1. Temporarily deactivate any security plugins on your WordPress site, as they might be blocking communication with the License Key API server. Reactivate them after testing.
2. If you are not using any security plugins or if deactivating them does not resolve the issue, contact your web hosting provider. Ask them to check for any server-level security settings or firewall rules that may be preventing outgoing requests from your site to external servers.
3. Ensure there are no restrictions or blocklists preventing access to PluginHive’s API servers.

What should I do if I see the error “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help” in my WooCommerce store?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if I see the error “Unavailable” with a long code when activating my UPS account in the PluginHive plugin?

The “Unavailable” error typically occurs when the plugin license activation is not linked correctly with the UPS Account registration process. To resolve this:
1. Deactivate the plugin license.
2. Reactivate the license by navigating to UPS Shipping → License Activation in your WordPress dashboard.
3. After reactivating the license, re-register your UPS account through the plugin.
By following these steps, your plugin and UPS account integration should function correctly.

What should I do if I see the error message “Failed to get API access token” in the PluginHive UPS plugin, even though my UPS access details appear correct in the Registration tab?

The “Failed to get API access token” error commonly occurs when the plugin license activation is not correctly linked to your UPS account registration in the plugin. To resolve this issue, follow these steps:
1. Update the plugin to its latest version.
2. Deactivate your plugin license and then re-activate it:
– Go to the UPS Shipping section in the plugin.
– Navigate to License Activation and perform deactivation followed by re-activation.
3. Re-register your UPS account within the plugin.
After completing these steps, check again.

What should I do if my client changed their UPS account password and is now receiving an error message in the WooCommerce UPS Shipping plugin about obtaining UPS account credentials?

If your client’s UPS account password has changed and they’re experiencing credential errors in the WooCommerce UPS Shipping plugin, you need to re-register the UPS account within the plugin using the new credentials.

What should I do if my diagnostic report for the UPS plugin issue was not received by PluginHive support?

If your diagnostic report was not received:
– Re-check and re-send the diagnostic report through the “Help & Support” page in the plugin settings.
– Make sure to include the reference ticket number when submitting the report.
– If you encounter difficulties, you may submit it again.
– Optionally, you can also reach out to [email protected] and provide temporary WP admin access for further investigation.

What should I do if my PluginHive plugin is still not functioning after updating, reconnecting my account, and receiving errors during UPS account registration?

If your PluginHive plugin is still not functioning after updating, reconnecting your account, and you’re encountering errors during UPS account registration, please reach out to PluginHive Support for assistance.

When contacting support, make sure to include a screenshot of the error message you’re seeing during the UPS account registration process. This will help our team understand the issue and provide a quicker resolution.

What should I do if my PluginHive UPS plugin shows the “There are no shipping options available” error, even after renewing the license and entering the API key, and product information and addresses are correct?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if my PluginHive UPS Shipping plugin license key shows as deactivated with the error “Connection failed to the License Key API server,” and I’m unable to activate the API key, causing UPS shipping functionality issues in my store?

If your PluginHive plugin license key cannot be activated and you receive the error “Connection failed to the License Key API server,” follow these steps to resolve the issue:

1. Temporarily deactivate any security plugins on your WordPress site, as they may block the license activation request.
2. If deactivating security plugins does not help, contact your hosting provider and ask them to check for any server or firewall restrictions. Specifically, ensure there are no blocks on outgoing connections to PluginHive’s License Key API server.

What should I do if my shipping is not working even after updating the API key?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if my UPS plugin shows “UPS Parcel Packing Method is set to Pack into Boxes,” but my products are missing dimensions, causing a rate calculation error?

If you are using the “Pack into Boxes” parcel packing method, each product must have dimensions configured, as the plugin uses this data to determine how to pack and calculate rates. Without product dimensions, the plugin cannot process packages or generate rates, resulting in an error. To resolve:
1. Edit each product in your WooCommerce store and enter the length, width, and height for all shippable products.
2. Save the changes and try generating the shipping label again.
Providing dimensions for all products ensures proper packing calculations and successful label generation.

What should I do if my WooCommerce UPS plugin is slow?

Could you please check if you’re using the latest version of the UPS plugin? If not, try updating it and see if the issue still occurs.

Additionally, please check if you enabled four SurePost services, along with Worldwide Freight and Ground with Freight under the rates and service tab.

If yes, please note that each of these services requires separate rate calls to the UPS server, which may cause additional load time on the cart and checkout pages.

If you do not intend to offer these services to your customers, we recommend disabling them to improve performance.

If you have enabled Saturday Delivery in your settings and it’s not required, please disable it. Once done, try again.

If you still face the issue, kindly contact our support team.

What should I do if re-registering my UPS account and reactivating the plugin doesn’t resolve the “Invalid Authentication Information” error?

If re-registering your UPS account and reactivating the plugin do not resolve the “Invalid Authentication Information” error, ensure the following:

1. Double-check that you have followed each step precisely:
– Deactivate and reactivate the WooCommerce UPS Shipping Plugin.
– Go to UPS Shipping > License Activation and make sure the license is activated.
– Re-register your UPS account within the plugin interface using the latest OAuth method.
2. Confirm that the plugin is up to date and that your UPS login credentials and account number are correct.
3. If the problem persists after verifying all steps, you may need to contact PluginHive support directly on your behalf.

What should I do if saving the API key causes a critical error in my WordPress admin, and I cannot deactivate plugins because the site is live?

If saving the API key results in a critical error, I recommend contacting our support team at [email protected]. They can guide you through a safe resolution.

What should I do if the “Send Report” button for submitting a diagnostic report stays on “Please Wait” without providing any confirmation that the report was sent?

If you attempt to submit a diagnostic report via the plugin’s “Help & Support” page and the “Send Report” button remains stuck on “Please Wait” with no confirmation, the report likely has not been received by PluginHive support. In this case, try the following steps:
1. Refresh the page and attempt to submit the report again.
2. Ensure your internet connection is stable.

What should I do if the diagnostic report to PluginHive is empty even after enabling Debug Mode and reproducing the issue?

Ensure that you reproduce the issue once after enabling Debug Mode, as this activity populates the diagnostic report. This will help the system log the necessary information to include in the report.

What should I do if the troubleshooting steps for activating my PluginHive UPS API key did not resolve the issue?

If the standard troubleshooting steps (deactivating the API key, deleting previous activations, and reactivating the plugin) do not resolve the issue, you should:
1. Create a new WordPress Administrator user account for PluginHive support using the email [email protected].
2. Set the user language to English (if not already).
3. Share the login URL, username, and password of the newly created admin account via your support thread.
Also share the product ID and the License key.
This allows PluginHive support to access your site, investigate, and directly resolve plugin activation issues.

What should I do if UPS is not returning prices and I see the “Invalid Authentication Information” error in the debug logs?

The “Invalid Authentication Information” error typically means your plugin license activation is not properly linked to the UPS Account registration process. To resolve this, follow these steps:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and then re-activate it by navigating to UPS Shipping → License Activation.
3. Re-register your UPS account after reactivating the license.
If the error persists, ensure you are using the latest version of the plugin and repeat the steps above. If you encounter further difficulties, contact PluginHive support for additional assistance.

What should I do if UPS support says “No shipping options were found for + City, State is not a UPS specific error” and refers me back to PluginHive?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if, after activating my UPS plugin license, I am unable to perform shipping and see the error “Failed to get Internal Endpoints – Forbidden”?

If you are seeing the “Failed to get Internal Endpoints – Forbidden” error after plugin license activation, it indicates that the license activation is not linked to the UPS account registration. To resolve this:
1. Update the plugin to the latest version.
2. Deactivate the plugin license, then re-activate it. Go to UPS Registration > License Activation to do this.
3. Re-register your UPS account again after reactivating the license.

What should I do to stop debug logs from being displayed on my site when using the PluginHive plugin?

To stop debug logs from appearing, disable the “Debug mode” option in the PluginHive plugin’s General settings. This will ensure that debug messages are no longer shown on your cart/checkout or Edit order pages. If you are unsure how to disable Debug mode, navigate to the plugin settings, locate the General settings tab, and turn off the Debug mode option. Once disabled, verify on your site that the logs are no longer visible.

What should I do when I receive the error [Error Code: 120100] – “Missing or invalid shipper number” while confirming a UPS shipment in the WooCommerce UPS plugin?

The error “Missing or invalid shipper account number” occurs when the UPS account used in the plugin is not correctly attached to your UPS profile. To resolve this:

1. Log in to your UPS profile that is registered with the PluginHive UPS plugin.
2. Verify if the UPS Account Number you used during plugin registration is added under your UPS profile.
3. If not, add the UPS account to your profile by following the steps outlined in this UPS article: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
4. After successfully adding the account to your UPS profile, try confirming the shipment again.

If you need further assistance, contact your UPS account representative.

What should I verify after PluginHive has re-registered my UPS account to resolve shipping rate errors?

After PluginHive has completed the UPS account re-registration, you should:
1. Check your website’s cart and checkout pages to confirm that UPS shipping rates are being displayed correctly. Also, try label generation.
2. Test the functionality with different shipping addresses and order values to ensure rates are consistent.

What steps do I need to follow to upgrade and ensure my PluginHive plugin is properly renewed without errors?

To upgrade and ensure your PluginHive plugin is properly renewed:
1. After purchasing the renewal, log into your PluginHive account.
2. Navigate to “My Account” > “API Keys” to locate your new API key and Product ID.
3. On your website, go to UPS Shipping > License Activation.
4. Enter and activate the new API key and Product ID.
Following these steps will complete the renewal and activation process. If you have additional queries, support is available for assistance.

What steps should I follow if I am facing a “No shipping options were found” issue with the UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What steps should I follow if I see a “Forbidden” error after deactivating all plugins except WooCommerce and the UPS shipping plugin?

To resolve a “Forbidden” error, follow these steps:
1. Update the UPS plugin to the latest version .
2. Deactivate the plugin license through UPS Registration → License Activation.
3. Reactivate the license.
4. Re-register your UPS account within the plugin.
This process should resolve the error if it is related to plugin authorization.

What steps should I follow to provide a diagnostic report for troubleshooting plugin issues?

To generate and submit a diagnostic report:
1. Go to the General Tab in the plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue you’re facing.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report as per the instructions on that page.
This report will help in further investigating and resolving your plugin issues.

What steps should I follow to submit a diagnostic report for troubleshooting shipping errors in the PluginHive UPS plugin?

To submit a diagnostic report:
– Enable the “Debug Mode” option in the plugin settings.
– Reproduce the issue
– Go to the “Help & Support” page in the plugin settings.
– Submit a Diagnostic Report and reference the relevant ticket number if provided.
– Follow all instructions shown on the Help & Support page to ensure the log file is included.
Providing this detailed report will help the support team investigate the issue further.

What steps should I take to fix the “Forbidden error” caused by license issues in the UPS Shipping plugin?

To resolve the “Forbidden error” caused by license key and UPS registration issues, follow these steps:
1. Go to UPS Shipping >> Registration in your WordPress dashboard.
2. Complete the re-registration process for your UPS account.

What steps should I take to troubleshoot the issue of missing shipping classes in the plugin setup?

To resolve issues with missing shipping classes in your PluginHive integration:
1. Temporarily deactivate all plugins except WooCommerce and the relevant PluginHive shipping plugin.
2. Test if the shipping classes appear in the “Skip Products” section while these are the only active plugins.
3. If the issue is resolved, reactivate your other plugins one by one to identify and isolate the conflict.

What was the root cause and solution for the “Invalid/Missing Authorization Code” error during UPS account registration with the PluginHive plugin?

The root cause of the “Invalid/Missing Authorization Code” error was an issue with mapping the registration to the license within the Plugin.
Therefore, please follow the steps below to resolve the problem.
Please update the plugin to its latest Version.
Deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.
Now, Go ahead and re-register your UPS account again.

Where can I configure settings referred to in a WooCommerce shipping zone error when using the PluginHive UPS plugin?

Shipping Zones are managed within WooCommerce, not the PluginHive plugin. For comprehensive setup instructions, refer to the official WooCommerce documentation: https://woocommerce.com/document/setting-up-shipping-zones/. To configure UPS methods within shipping zones using the PluginHive plugin:
1. Go to WooCommerce > Settings > Shipping > Shipping Zones.
2. Edit your desired zone.
3. Add or edit the UPS shipping method.
4. Activate the necessary UPS services within this shipping method.
For step-by-step PluginHive UPS setup guidance, use: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#display-ups-shipping-services-based-on-shipping-zones

Where can I find the “Debug Mode” option in the WooCommerce UPS Shipping Plugin settings?

To find the “Debug Mode” option in the WooCommerce UPS Shipping Plugin:
1. Go to your WordPress dashboard.
2. Navigate to the plugin’s settings page.
3. Click on the “General” tab within the plugin settings.
4. You will see the “Debug Mode” option available there.
Enabling this option allows you to troubleshoot and generate diagnostic reports for PluginHive support.

Where do I add the HS tariff code and Country of Origin for my products in WooCommerce to fix the NAFTA CO error?

You should enter the HS tariff code and Country of Origin for your products on the Edit Product page within WooCommerce. Navigate to the UPS Shipping section on this page to input these details. Once done, attempt to generate the shipping label again.

Where should I add the EmergencyContact in the PluginHive admin to resolve the “Missing EmergencyContact → HazMat validation failed → No HazMat charges calculated” error?

When you ship Hazmat products, the Shipper’s phone number is used as the Emergency contact number and the “Attention name” acts as the emergency contact. To resolve the error, go to WooCommerce → Settings → Shipping → UPS → General and make sure you have configured the Attention name.

Why am I continuously receiving a 494 error despite disabling Cloudflare, Firewall, Cache, and trying different browsers while integrating the UPS plugin?

If you have tried the recommended troubleshooting steps (clearing cache, disabling unnecessary plugins, using different browsers) and still receive a 494 error, it may be due to an incomplete OAuth registration for your UPS account in the plugin. Completing the OAuth registration successfully will resolve the error and allow the UPS rates to display correctly. Once the OAuth process is finished, integration should work without issues.

Why am I getting a “Missing or invalid Shipper AttentionName” error when I hit the “Confirm Shipment” button, even though I have a normal name in the shipping?

This error usually occurs when the Attention Name has not been entered under the plugin settings. To resolve this, go to UPS plugin Settings, then the General Tab, and ensure both the Company Name and Attention Name fields are filled in. After entering the details, save the changes and try again.

Why am I getting a “No shipping options” error even after updating the plugin and activating a new API license, and why isn’t Debug Mode showing any information on the cart or checkout page?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I getting an error when trying to upload a commercial invoice for a shipment to the United States, stating “UPS Account number is not authorized for user-generated your UPS account has no permission to upload documents”?

This error occurs because the “Upload document” feature is not enabled on your UPS account. To resolve this, contact your UPS account representative and request that they activate the Upload document feature for your account. Once the feature is enabled, you will be able to upload documents required for your shipments and proceed with label generation.

Why am I getting the “Missing or invalid shipper account number” error when trying to confirm shipment in the PluginHive UPS plugin?

The “Missing or invalid shipper account number” error occurs when your UPS account is not attached to the UPS profile you are using. To resolve this:
– Log in to your UPS profile that was registered in the plugin.
– Check whether the account number used during registration is added under your UPS profile.
– You can refer to this UPS article for instructions on adding your account: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account.
– If you need further help, you can also reach out to your UPS account representative for assistance in adding the account.

Why am I getting the “Missing ship to country code” error from UPS when trying to confirm shipment for an order with multiple shipping addresses?

The “Missing ship to country code” error from UPS indicates that the shipping address information is incomplete or missing in your order. Please review your order and ensure that all shipping addresses are complete with the necessary country code included and try again.

Why am I getting the error “[Error Code: 120120] – The country associated with Shipper’s ShipperNumber must be the same as the shipment’s Shipper’s country”?

The error “[Error Code: 120120] – The country associated with Shipper’s ShipperNumber must be the same as the shipment’s Shipper’s country” occurs when the origin country linked to your UPS account does not match the Ship-from address country in your plugin settings.

For example, if your UPS account is registered in the US, your Ship-from address must also be in the US.

Please check and update your Ship-from address to match your UPS account’s country.
Also, ensure that the “Billing Address as Shipper Address on Label” option is disabled.

Why am I getting the error “Cannot activate API Key. No API Resources available” when trying to activate my PluginHive plugin license?

This error usually occurs because each plugin license can only be active on one website (including sub-sites or staging sites). If your license is already activated on one site, you cannot activate it again on another site. To activate the license on a different site, you must first deactivate it from the original site or purchase additional licenses for multiple sites.

Why am I getting the error “Invalid Destination” when trying to display UPS shipping options at checkout?

The “Invalid Destination” error typically occurs when the shipping address entered does not match a valid location. Ensure the following for accurate rate calculation:
– The destination address includes valid and correctly entered country, state, city, and postal code.
– The postal code matches the city.
Double-check and update the customer’s shipping information as needed to resolve this error.

Why am I getting the error “Missing or invalid shipper account number” when I try to confirm a UPS shipment in the PluginHive plugin?

The error “Missing or Invalid Shipper Number” usually occurs when your UPS account is either not linked to the UPS profile you’re using or the wrong account number was entered during registration in the plugin.
Please log in to the UPS profile you used during plugin registration and check if the UPS account number is correctly added under your profile.
If the account is not linked, you can follow this UPS guide to add your shipper account to your profile:
https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
Once added, make sure the same UPS account number is registered in the plugin by going to UPS Shipping > Registration on your site and cross-checking the details.
This should resolve the issue.

Why am I getting the error “no shipping options available” and how can I resolve it?

To display rates on the cart/checkout page, kindly make sure that the “Real Time Rates” option is enabled in the Plugin settings.
​Also, there will be no shipping options when
– The product weights & dimensions are missing
– UPS Account registration not completed
– The plugin license activation on the site is not linked to the UPS account registration process
– Incorrect shipper /Origin address
Please check.
If the issue persists, please go to UPS plugin settings, enable the “Debug Mode” option and reproduce the issue you are facing. Once done, go to the “Help & Support” page in the plugin settings and submit a Diagnostic Report to us. You will find the required instruction on the same page. our team will check and help.

Why am I getting the error “Package Weight is not in range of Minimum and Maximum Weight Limit” in the PluginHive plugin?

The error “Package Weight is not in range of Minimum and Maximum Weight Limit” occurs when the total weight of the cart is not within the minimum and maximum weight limits configured in your plugin settings. To resolve this issue, remove or check the values set in the Minimum Weight and Maximum Weight fields under rates and service tab. Once done, the error should be resolved and UPS rates will display correctly.

Why am I getting the error “The Sold To party’s country code must be the same as the Ship To party’s country code with the exception of Canada and satellite countries” when trying to process a shipment with different billing and shipping countries?

This error occurs because the Billing address country is different from the Shipping address country in your order. UPS does not allow different Sold To and Ship To addresses, except for Canada and satellite countries. This is a limitation from UPS. You can check the order and correct it.

Why am I getting the error message {“message”:”c6be12bc9bf6f55c9f3ac775e6b86e213d08f0b57224c46ed1b208c6708a4c6b unavailable”} and no shipping options are available on my site with the PluginHive UPS plugin?

To resolve the error message {“message”:”c6be12bc9bf6f55c9f3ac775e6b86e213d08f0b57224c46ed1b208c6708a4c6b unavailable”} and restore shipping options with the PluginHive UPS plugin, follow these steps:

1. Update the plugin to the latest version.
2. Deactivate the plugin license, then reactivate it:
– Navigate to UPS Shipping → License Activation.
3. Re-register your UPS account within the plugin settings.

These steps should resolve the issue and restore shipping options. If the problem persists, contact support with your UPS account number and purchase order details for further assistance.

Why am I receiving the error “Missing or Invalid Service, Accessory, ContainerType, or BillingOption” when trying to access UPS Ground with Freight service in the PluginHive UPS plugin, and how can I resolve it?

This error occurs because your UPS account may not have the required Ground with Freight (GFP) contract enabled. To resolve: Contact the UPS technical team and request them to verify if your UPS account includes the Ground with Freight contract.

Why am I receiving the error “The requested accessory option is unavailable between the selected locations” when using the PluginHive UPS plugin?

The error “The requested accessory option is unavailable between the selected locations” occurs when a special service option you’ve enabled is not available for the shipment.

Please log in to ups.com and check whether UPS provides the requested service for the same package details, shipping address, and any additional options you’ve selected. This will help confirm if the service is supported for that shipment.

Why am I seeing “no shipping options available” and getting the error “Failed to get Internal Endpoints” with the PluginHive WooCommerce UPS Shipping plugin?

The “Failed to get Internal Endpoints” error typically occurs when the plugin license activation is not correctly linked to your UPS account registration. To resolve this issue, follow these steps:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and then reactivate it by navigating to UPS Shipping > License Activation.
3. Re-register your UPS account within the plugin interface.
By completing these steps, the license and UPS account should be correctly linked, and shipping options should appear as expected.

Why am I seeing a “Failed to get Internal Endpoints” error in the WooCommerce UPS Shipping Plugin, and how can I resolve it?

The “Failed to get Internal Endpoints” error appears when the License API key is not linked with your UPS account registration. To resolve this issue, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate the plugin license and then re-activate it:
– Go to UPS Shipping → License Activation in the plugin settings.
– Deactivate your current license, then activate again.
3. Re-register your UPS account after re-activating the license.

Why am I seeing a page with “shipping confirm request” and a lot of detailed information when I confirm a shipment from the order page in the PluginHive UPS plugin? Is this normal behavior?

The detailed information displayed after confirming a shipment is shown because Debug Mode is enabled in the plugin. To remove this detailed information and return to the standard experience, disable Debug Mode in the plugin’s General Settings. Once Debug Mode is off, you will no longer see the extra debug information after confirming shipments.

Why am I seeing debug logs appear when I click confirm shipment, and how can I disable them?

The debug logs are displaying because the Debug Mode is turned on in the plugin settings. To stop seeing these logs, simply turn off the Debug Mode in the plugin’s settings.

Why am I seeing debug logs such as “SHIPMENT CONFIRM REQUEST” and “SHIPMENT CONFIRM RESPONSE” on the “Order Received” page after a customer makes a purchase?

These logs appear on the “Order Received” page because the Debug Mode is enabled in the UPS Shipping Label plugin settings. The logs shown, such as “SHIPMENT CONFIRM REQUEST” and “SHIPMENT CONFIRM RESPONSE,”. You can disable the debug mode under general settings to prevent this.

Why am I seeing errors about missing UPS User ID, Password, Access Key, and Shipper Number after configuring the UPS plugin, and what should I do?

You do not need to configure the UPS User ID, Password, Shipper Number, or Access Key anymore, as this process is deprecated. You only need to register your UPS account with the plugin according to the guide provided. If you encounter issues during registration, clear your site, browser, and server cache, deactivate and reactivate the plugin license via UPS Shipping → License, and then try registering your UPS account again. This process should resolve the integration issue.

Why am I seeing logs in the plugin dashboard?

The logs appear because you have enabled the debug mode. To stop seeing these logs:
– Disable the debug mode option under the general settings of the plugin.

Why am I seeing the “Failed to get Internal Endpoints – Forbidden” error in the WooCommerce UPS plugin debug log, and how can I resolve it?

The “Failed to get Internal Endpoints – Forbidden” error typically indicates that the plugin license activation is not properly linked to your UPS account registration. To resolve this issue, follow these steps:
1. Update the Plugin: Ensure you have updated the UPS plugin to the latest version.
2. Deactivate & Reactivate License:
– Go to the UPS Shipping section in your WordPress admin.
– Select License Activation, then deactivate your current license.
– Reactivate your license within the same section.
3. Re-register UPS Account: After reactivating the license, re-register your UPS account through the plugin interface.
This process will re-establish the necessary connection between your site and the UPS account, resolving the forbidden error.

Why am I seeing the error “Missing or invalid shipper number [Error Code: 120100]” when trying to confirm a UPS shipment?

This error occurs when the UPS account number used during registration in the plugin is not attached to your current UPS profile. To resolve this, log in to your UPS profile registered in the plugin and check if the account number is added under your UPS profile. You can follow the instructions from UPS on how to add your account to your UPS profile here: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account. If needed, contact your UPS account representative for further assistance. Once the correct account is linked to your UPS profile, you should be able to access live rates and generate shipping labels successfully.

Why am I seeing the error “Product #xxxx is missing dimensions. Aborting Rate Calculation” when using the UPS plugin with the Box packaging method, and how can I fix it?

The error “Product #xxxx is missing dimensions. Aborting Rate Calculation” appears because, you must configure dimensions for all the products in your store. To resolve this issue:
1. Edit each product in your WooCommerce store and navigate to the product data section.
2. Ensure that the length, width, and height fields are filled in under the “Shipping” tab for every product.
3. Save your changes after entering the dimensions.
4. Test your rate calculations again—this error should be resolved and shipping rates should display correctly.

Why am I seeing the error “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.” on my site even though the addresses and zip codes are correct?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I seeing the error “there are no shipping options available” with the PluginHive WooCommerce UPS Shipping Plugin, even though the address is entered correctly?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I still seeing a license expiration error message for the WooCommerce UPS Shipping Plugin even after renewing the plugin?

This error can occur if the new license has not yet been activated on your site after renewal. To resolve this, you need to configure the new API Key and Product ID provided with your renewal. Once you have entered the new details, check if the plugin functionalities are restored. If the issue persists after activation, further assistance can be provided.

Why am I still seeing the “invalid or missing shipping number” error even though I have active shipping numbers for my account?

If you are still seeing the error despite having active shipping numbers, there may be a mismatch in the account number registered in the plugin. Verify that the exact UPS account number from your UPS profile is used in the plugin registration. If an incorrect number was entered, re-register your UPS account with the correct account number and then try generating the label again.

Why are customers receiving a “no shipping options available” error when entering their zip code and city with the WooCommerce UPS Shipping Plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are debug logs appearing in the plugin and how can I disable them?

Debug logs are shown because the “Debug” mode is enabled in the plugin’s general settings. To disable debug logs:
1. Navigate to the plugin’s general settings in your WordPress admin.
2. Locate the “Debug” option.
3. Disable (uncheck) the “Debug” mode to stop the logs from appearing.

Why are no shipping options available even though the UPS API is connected, and how can I resolve this error?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are no shipping options showing for customers, with an “Invalid Authentication Information” error from the UPS integration?

The “Invalid Authentication Information” error typically happens when the plugin’s license activation is not properly linked to your UPS account registration in the PluginHive UPS Shipping plugin. To resolve this issue:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and then reactivate it. To do this, go to UPS Shipping > License Activation in your WordPress admin dashboard.
3. Re-register your UPS account by following the prompts in the UPS Registration section.
Once these steps are completed, the shipping options should appear correctly at checkout. This process ensures your plugin is properly authenticated with your UPS account.

Why are shipping options not being presented on the cart page, and the debug log shows “Failed to get Internal Endpoints” when using the WooCommerce UPS Shipping Plugin?

The error “Failed to get Internal Endpoints” typically indicates that the plugin’s license activation is not properly linked to the UPS registration process. To resolve this issue:

1. Update the WooCommerce UPS Shipping Plugin to the latest version.
2. Navigate to UPS Shipping > License Activation within the plugin settings.
3. Deactivate the current plugin license and then reactivate it.
4. Proceed to re-register your UPS account within the plugin settings.
5. After registration, verify if the shipping options appear on the cart page.

If you do not see options for re-registration, ensure you are on the correct screen within the plugin settings and that the update was applied successfully. If the issue persists, contacting PluginHive support with your plugin and UPS details may be necessary for further troubleshooting.

Why are shipping options not showing in the cart and how can I resolve the error message “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help”?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are the UPS options not showing up in the cart, and how can this issue be resolved?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS notices/logs being displayed on the cart page, and how can I remove them?

UPS notices and logs are displayed when the “Debug Mode” option is enabled in the plugin’s General settings. To stop these logs from appearing on the cart page, go to the plugin’s General settings and disable the “Debug Mode” option. This will prevent debugging information from being shown to customers.

Why are UPS shipping options not available on my site and an error “Too Many Requests” appears in the logs?

The “Too Many Requests” error for UPS rates occurs when the UPS account is not registered to the plugin using the UPS OAuth integration process. To resolve this, please ensure that your UPS account is properly registered to the plugin through the OAuth method as described in the PluginHive documentation here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

Why are UPS shipping options not showing on my website, and how can I resolve the “Forbidden” error in the PluginHive UPS plugin?

Please follow the steps below to resolve the problem.
Please update the plugin to its latest Version.
Deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.
Now, Go ahead and re-register your UPS account again.

Why are we getting the error “Failed to get API access token” in the PluginHive UPS plugin and unable to ship packages?

The “Failed to get API access token” error error occurs when the plugin license activation is not linked to the UPS account Registration.

Therefore, please follow the steps below to resolve the problem.
Please update the plugin to its latest Version.
Deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.
Now, Go ahead and re-register your UPS account again.

Why did changing hazmat product settings at the product level not affect the product variations, leading to the recurring error “Technical Name must not match the Proper Shipping Name”?

In the PluginHive shipping plugin, product variations have their own individual hazmat settings that override the main product-level configuration. If you make changes only at the parent product level, those changes will not apply to its variations. To resolve the “Technical Name must not match the Proper Shipping Name” error, ensure that you:
1. Edit each product variation and update its hazmat settings.
2. Make sure the “HazMat Technical Name” and “Proper Shipping Name” fields are different, as required by UPS regulations.
3. Save the changes at the variation level.
This will ensure the correct details are sent during rate calculation and prevent rate failures for those product variations.

Why did I receive a “Forbidden” error after renewing my plugin license, and how can I resolve it?

The “Forbidden” error appears when the plugin license activation is not linked to the UPS account registration. To resolve this issue:
– Update the plugin to its latest version (e.g., 6.2.4).
– Deactivate the plugin license and re-activate it via UPS Registration → License Activation.
– Re-register your UPS account within the plugin.
These steps should restore connectivity and resolve the “Forbidden” error.

Why did my WooCommerce UPS Shipping plugin stop working, and what should I do?

If your WooCommerce UPS Shipping plugin has stopped working, check the status of your plugin license. PluginHive’s WooCommerce UPS Shipping Plugin provides 1 year of support and updates from the date of purchase. After this period, the license expires and must be renewed for continued seamless functionality, support, and updates. To resolve the issue:
1. Log into your PluginHive account and check your order/license expiry date.
2. If the license is expired, purchase a renewal or a new license from the PluginHive plugins page: https://www.pluginhive.com/plugins/
3. Activate the renewed license in your WooCommerce store for uninterrupted service.

Why did the UPS Shipping plugin suddenly stop showing shipping methods and display a “Forbidden error”?

To resolve the “Forbidden error” caused by license key and UPS registration issues, follow these steps:
1. Go to UPS Shipping >> Registration in your WordPress dashboard.
2. Complete the re-registration process for your UPS account.

Why do I get a “Forbidden” error and a white page when trying to save settings in the UPS for WooCommerce plugin?

This issue is most likely caused by a security restriction on your web server. Did you set any security restrictions on the URL using any other plugins or server rules? You can check with your hosting provider to confirm if any server-level rules are causing this issue.
Once done, try registration. This should solve your case.

Why do I get the error “The selected service is not available to residential destinations. [Error Code: 121215]” when trying to change the shipping service or box size after an order is placed?

The error “The selected service is not available to residential destinations. [Error Code: 121215]” occurs when the shipping service you are attempting to use is not available for the shipment’s destination address, particularly if it is a residential address.
– Log in to your UPS account directly to verify if the selected service is available for the specific address.

Why do I see a “Failed to get Internal Endpoints – Forbidden” error, and how can I resolve it?

This error indicates the plugin license activation is not properly linked to the UPS account registration. To resolve this:
1. Deactivate the plugin license under UPS Registration > License Activation.
2. Reactivate your license.
3. Re-register your UPS account via the plugin.

Why do some shipments created through the PluginHive UPS plugin show a dash (“-”) instead of a company name in the WP admin and on ups.com?

The dash appears instead of the company name because the customer did not enter a company name when placing the order. The PluginHive UPS plugin only displays a company name for a shipment if the customer provides it during checkout. To have the company name appear, ensure that your customers fill in the “Company Name” field when placing their orders. You can verify this by checking the order details for the presence of a company name. To test, place an order using a company name, create a shipment, and confirm the display in your admin dashboard and on ups.com.

Why do we occasionally see the error message “Failed to get API access token” in the UPS plugin, and how can it be resolved?

The error “Failed to get API access token” occurs when your plugin license activation is not linked to your UPS account registration process within the plugin. To resolve this issue:
– Update the plugin to the latest version.
– Deactivate the plugin license and then re-activate it. You can do this by going to UPS Registration → License Activation.
– Re-register your UPS account in the plugin.
Following these steps should resolve the API token error. If the problem persists, further investigation may be required.

Why does a repeat customer receive a message stating “UPS cannot ship to this address” even though the address is valid, and how can this issue be resolved?

please do the following:
1. Enable Debug Mode in the plugin settings.
2. Reproduce the issue by attempting to get rates on the cart/checkout page.
3. Go to the “Help & Support” page in the plugin settings and submit a Diagnostic Report
The Diagnostic Report will help the support team investigate and assist you further.

Why does it say “no shipping options available” to my customers, and how can I resolve this issue with the plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why does it still say there are no shipping options available to my customers, and how can I resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why does my API Key Status remain “Deactivated” and show the error “The following required query string data is missing: instance” after entering the API key in the WooCommerce UPS plugin?

If your API Key Status remains “Deactivated” and you see the error “The following required query string data is missing: instance,” follow these steps to resolve the issue:

1. Go to the UPS Plugin Activation page in your WordPress dashboard.
2. Under API Key Deactivation, enable the “Deactivate API Key” option.
3. Click on “Save Changes.”
4. Deactivate the UPS plugin from your WordPress plugins page.
5. Reactivate the UPS plugin.
6. Return to the UPS Plugin Activation page.
7. Enter your license API key and Product ID in the designated fields.
8. Click on “Save Changes” to activate the license.

By following these steps, you should be able to resolve the API key activation error. If the issue persists, ensure all provided information is correct and consider deactivating the API key on all sites, then reactivating it on each site as needed. If further difficulty is experienced, contact PluginHive support for additional assistance.

Why does my PluginHive license key show as deactivated and display the error “Connection failed to the License Key API server”? How can I fix this?

The error “Connection failed to the License Key API server” when activating your PluginHive license key is typically due to one of the following reasons:
1. A security plugin on your WordPress site may be blocking the license activation request. Temporarily deactivate any active security plugins and try to activate the license again.
2. Server or hosting-level security settings (such as firewalls) may be preventing outgoing requests to the PluginHive License Key API server. If disabling security plugins does not resolve the issue, contact your hosting provider to verify and disable any security restrictions that might block outgoing requests from your website to the PluginHive server.
After making these changes, attempt to activate the license key again.

Why does my WooCommerce checkout page become very slow when using WooCommerce UPS Shipping Plugin with Print Label?

Could you please check if you’re using the latest version of the UPS plugin? If not, try updating it and see if the issue still occurs.

Additionally, please check if you enabled four SurePost services, along with Worldwide Freight and Ground with Freight under the rates and service tab.

If yes, please note that each of these services requires separate rate calls to the UPS server, which may cause additional load time on the cart and checkout pages.

If you do not intend to offer these services to your customers, we recommend disabling them to improve performance.

If you have enabled Saturday Delivery in your settings and it’s not required, please disable it.

Why does the error message “Enter your address to view shipping options” or “no shipping options available” appear in the WooCommerce UPS Shipping Plugin, and how can I resolve it?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why does the UPS plugin display “Missing or invalid shipper number [Error Code: 120100]” even though it’s connected to the UPS site successfully?

The “Missing or invalid shipper number [Error Code: 120100]” error typically appears when the UPS account number is not properly attached to the UPS profile used by the plugin. To resolve this:

1. Log in to the UPS profile registered in your plugin.
2. Check if the account number you used during plugin registration is added under your UPS profile (on UPS.com).
3. If the account number is missing or incorrect, add or update the account under your UPS profile.
4. Save changes and reattempt generating the shipping label.

Ensuring that your account number is properly linked to your UPS profile should resolve the error.

Why does the UPS shipping calculator stop working and display a “Forbidden” error after activating a new API license?

The “Forbidden” error typically occurs when the plugin license activation is not properly linked to the UPS account registration process. This can happen after installing a new API license. To resolve this issue:
1. Deactivate the current plugin license.
2. Go to UPS Registration → License Activation in your PluginHive plugin settings.
3. Re-activate the license.
4. Re-register your UPS account.
Following these steps re-establishes the connection between your license and the UPS account, enabling the UPS shipping calculator to work correctly.

Why does the UPS shipping fee plugin periodically stop working and require resetting?

If the UPS shipping fee plugin stops working periodically, please ensure that your plugin license is active and the UPS registration is completed successfully in the plugin settings.

An inactive license or incomplete registration can cause interruptions in fetching rates or generating labels.

Why does UPS require billing information for creating a shipment, and how can I avoid this error?

UPS requires a “Sold To” address, and the plugin uses the billing address from the Edit Order page as the Sold To address by default. UPS mandates that the Sold To and Ship To addresses must be in the same country. To avoid this issue, you can enable the option “Consider shipping address as sold to address” under the International Forms tab. This will use the shipping address for both fields, helping you to avoid errors during label generation.

Why has UPS stopped receiving pickup notifications through the PluginHive WooCommerce plugin, and how can I resolve this issue?

If UPS is no longer receiving pickup notifications from your PluginHive WooCommerce plugin, follow these steps to troubleshoot and resolve the issue:

1. After placing an order, ensure you are selecting the order and choosing “Request Pickup” from the bulk actions menu to send the pickup request properly.
2. For detailed instructions, refer to this support article: https://www.pluginhive.com/knowledge-base/schedule-ups-pickup-woocommerce-shipment/
3. If the problem persists, enable the “Debug Mode” option in your plugin settings.
4. Attempt to request the pickup again while Debug Mode is active.
5. Go to the “Help & Support” page in the plugin settings and submit a Diagnostic Report, which will help the support team investigate the issue further.

Following these steps ensures that pickup notifications are sent correctly and allows the support team to assist if the problem continues.

Why is my WooCommerce UPS Shipping Plugin no longer displaying UPS pricing at checkout, and I’m seeing an “Invalid License Number” error?

The “Invalid License Number” error in the WooCommerce UPS Shipping Plugin typically occurs when the plugin license is not synced with the UPS account registration process.

Did you completed UPS OAuth registration. Kindly go through this article and complete the registration: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

Once done, activate the plugin license by navigating to UPS Shipping>>license.

Why is the UPS icon not showing up to process orders in the PluginHive WooCommerce UPS Shipping plugin, and how can I resolve this issue?

The UPS icons may not be displayed on orders if UPS labels have not been generated for those orders. To resolve this issue, follow these steps:
1. Open the specific order where the UPS icon is missing.
2. Check if a UPS shipping label has been generated for the order.
3. If the label is not present, try to generate the label manually.
4. Refer to this knowledge base article for step-by-step instructions on manually generating a label: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#printing-your-first-ups-shipping-label
Once the label is successfully generated, the UPS icon should appear, enabling you to process the order.

Why is the UPS plugin on my WooCommerce site not calculating shipping charges, and how can I fix the “Unavailable” error?

The “Unavailable” error typically occurs when the plugin license activation is not correctly linked to the UPS account registration process. To resolve this and ensure shipping charges are calculated properly, follow these steps:
1. Deactivate the plugin license from your site.
2. Reactivate the license by navigating to UPS Registration → License Activation in your plugin settings.
3. Update the plugin to the latest version.
4. Re-register your UPS account within the plugin.
By completing these steps, the plugin should connect correctly with your UPS account and begin calculating shipping charges as expected.

Why is the UPS shipping method not showing up inside my shipping zone, and how can I resolve this issue?

To add the UPS Shipping method under your Shipping Zones, go to WooCommerce > Shipping > Shipping Zones. Create the desired zone and then add the UPS method to it.

For step-by-step instructions, please refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#display-ups-shipping-services-based-on-shipping-zones

Why was the declared value for the product in Order #13967 being multiplied or causing errors?

After debugging, it was found that the issue was caused by an incorrect configuration value for the “Custom Declared Value” in the Edit Product page. Specifically, the value was entered as “273,75” instead of “273.75”. Once corrected to the proper decimal format, the shipping label was generated successfully and the issue was resolved.

Will buying a new subscription fix the “No shipping options were found” error during checkout?

Yes, purchasing or renewing your subscription will resolve the “No shipping options were found” error if your API license key has expired and is deactivated on your site. An active license is essential for the plugin to function properly, including providing live shipping rates, generating shipping labels, and tracking numbers. After renewing your license, ensure it is activated on your site to restore the plugin’s functionality. You can renew your license using this link: https://www.pluginhive.com/product/woocommerce-fedex-shipping-plugin-with-print-label/.

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WooCommerce UPS Plugin