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Troubleshooting UPS Rates & Label Errors – WooCommerce UPS FAQs

    How to Resolve Errors with UPS Rates and Shipping Labels

Questions in this section:

After adding a new API key to my site for the PluginHive UPS plugin, the shipping rates stopped displaying. How can I resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After fixing the license activation, I received a “Forbidden” error when trying to get UPS shipping rates. What should I do?

If you encounter a “Forbidden” error after activating your license, take these steps:
1. Deactivate and then reactivate the plugin license via UPS Shipping → License.
2. Re-register your UPS account with the plugin to refresh your credentials. To do this, go to UPS Shipping → Registration and complete the registration process by entering your UPS account details.
This process should resolve the “Forbidden” error and allow shipping rates to display properly at checkout.

After following troubleshooting steps, why do I see debug logs such as “SHIPMENT CONFIRM REQUEST” and “SHIPMENT CONFIRM RESPONSE” on the screen after generating a shipping label?

These codes are debug logs displayed because debug mode was enabled in the plugin settings. The debug mode can be disabled to prevent these messages from appearing. Once debug mode is turned off, these logs will no longer show up during label generation.

After installing the PluginHive WooCommerce UPS Shipping plugin, why do I only see “Free Shipping” and “Flat Rate” options instead of UPS shipping methods?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After migrating our website, we are unable to create UPS shipping labels using the PluginHive WooCommerce UPS Shipping Plugin. Deactivating/reactivating the license and confirming UPS/WooCommerce connections did not help. How should we troubleshoot and resolve this issue?

1. Check that your products are packaged correctly.
2. Turn on Debug Mode in the plugin settings.
3. Attempt to generate a shipping label again to reproduce the issue.
4. Go to the “Help & Support” page in the plugin settings and submit a Diagnostic Report. Detailed instructions are available on that page.
5. Submit your diagnostic report so the support team can analyze and assist further.

Does the UPS WooCommerce Shipping Plugin with Print Label require a UPS business account to function? Could lacking a business account cause the “Missing or invalid shipper number [Error Code: 120100]” error?

Yes, The plugin requires that your UPS account (business or otherwise) is correctly attached to your UPS online profile. The “Missing or invalid shipper account number” error typically results when the account number is not properly linked to your UPS profile. To ensure smooth operation:
– Log in to your UPS account on UPS.com.
– Under your profile, verify that your UPS account number is correctly added and activated.
– Once your account number is properly linked, you’ll be able to use the plugin seamlessly without any issues.

How can I fix the “Failed to get Internal Endpoints – Forbidden” error in the WooCommerce UPS Shipping Plugin with Print Label, even after renewing the license?

The “Failed to get Internal Endpoints – Forbidden” error occurs when the plugin license activation is not correctly linked to your UPS account registration. To resolve this issue, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate the plugin license and re-activate it by navigating to UPS Shipping → License Activation in the plugin settings.
3. After re-activating the license, re-register your UPS account within the plugin. This step is necessary even after license activation to ensure proper linkage.
Completing these steps should resolve the error.

How can I fix the “Invalid Authentication Information” error when generating shipping labels, which started after the plugin was working fine for several months?

To resolve the “Invalid Authentication Information” error when generating labels, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate the plugin license and then re-activate it. Go to UPS Shipping → License Activation to perform this step.
3. Re-register your UPS account.
This sequence links your plugin license activation with the UPS account registration, which resolves the authentication error. If you face any difficulties during these steps, seek further assistance.

How can I fix the “The Shipper’s shipper number cannot be used for the shipment” error when trying to generate a shipping label with UPS?

This error typically occurs when your UPS account is not recognized by the UPS API, or your account is inactive due to inactivity or insufficient balance. To troubleshoot and resolve this issue:
1. Verify that you have completed the UPS account registration process successfully.
2. Check with your UPS account manager to confirm the current status of your account and to determine the reason for the error.
3. Ensure your UPS account is active and has the necessary balance for shipping activities.
Once your UPS account is active and recognized by UPS, you should be able to generate shipping labels without this error.

How can I fix the error “The country associated with Shipper’s ShipperNumber must be the same as the shipments Shipper’s country. [Error Code: 120120]” when generating UPS shipping labels?

This error occurs when the UPS account’s country does not match the Ship-from address country in the plugin. To fix:

1. Ensure your Ship-from address in the plugin is set to the same country as your UPS account.
2. Verify that the “ShipFrom Address Preference” is set to “Origin Address” (UPS plugin Settings → General).
3. Confirm the option “Billing Address as Shipper Address on Label” is disabled.
4. Save the settings and try generating the label again.

Correcting these will align the Ship-from address and your UPS account, resolving the error.

How can I fix the error “The requested accessory option is unavailable between the selected locations” when retrieving UPS live rates?

This error occurs if you have enabled any option that is not available for the shipment.

Could you please log in and check on ups.com whether the requested service is provided by the UPS API for the same packing details, address, and the additional options you are checking with? If yes, please reach out to [email protected].

How can I fix the issue of return and ship to addresses being reversed on my printed labels?

This issue may occur if the “Ship from address preference” in General Settings is set to “Shipping Address” instead of “Origin Address.” To resolve it:
– Change the Ship from address preference to “Origin Address” in your plugin’s General Settings.

How can I fix the issue where printing shipping labels on 4×6 labels causes an extra blank page to print?

To resolve the issue of an extra blank page printing with your 4×6 shipping labels:
1. Ensure you are using the latest version of the plugin. If you’re on an older version, update to the latest release.
2. If the problem persists after updating, you may need to adjust the print margins in your printer settings to fit the 4×6 label dimensions correctly.
3. Test printing a label after making these adjustments.

How can I prevent debug information from displaying to customers when troubleshooting shipping label issues?

To prevent debug information from appearing to customers while troubleshooting, enable the “Silent debug mode” in the plugin settings. This allows you to collect technical information for support purposes without displaying code or debug messages on the customer-facing side of your store.

How can I provide diagnostic information for PluginHive support to help troubleshoot shipping label issues?

To submit diagnostic information for troubleshooting, follow these steps:

1. In your PluginHive plugin settings, enable the “Debug Mode” option.
2. Reproduce the issue.
3. Go to the “Help & Support” page within the plugin settings.
4. Click the option to submit a Diagnostic Report and reference your support ticket number.
5. This provides PluginHive support with logs and configuration details needed to investigate your issue.

How can I resolve the ‘Missing or invalid ship to phone number’ error when trying to print a shipping label at checkout?

The ‘Missing or invalid ship to phone number’ error originates from the UPS API and usually occurs when a valid phone number is not provided in the order details. To fix this issue:
1. Go to the edit order page in your system.
2. Enter a valid phone number in both the shipping and billing address fields.
3. Save the updated order information.
4. Attempt to create the shipment again.
Providing valid phone numbers in both address sections should resolve the error and allow you to generate the shipping label successfully.

How can I resolve the “Cannot activate API Key. No API Resources available” error when trying to activate my WooCommerce UPS Shipping Plugin with Print Label?

The error ‘Cannot activate API Key. No API Resources available’ usually occurs if the plugin license has expired or is already activated on another site. Please ensure that you’re using a valid license key and that it is not currently active on any other site. If the issue persists, contact [email protected] for further assistance.

How can I resolve the “Commodity code is required for NAFTA CO [Error Code: 128111]” error when generating shipping labels from the USA to Canada in WooCommerce using the PluginHive plugin?

To resolve this error, ensure that every product in the order has both a valid HS (Harmonized System) Tariff Code and the “Country of Origin” specified. You can add these details by editing each product and filling in the required fields. Once these are provided, try generating the shipping labels again.

How can I resolve the “Error with UPS Rates. Please double check your address” message in the WooCommerce UPS Shipping Plugin, even after updating to the latest version?

To resolve the “Error with UPS Rates” after updating to the latest plugin version, ensure your UPS account is connected using the latest OAuth integration process. Follow these steps:
1. Go to the PluginHive knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
2. Follow the instructions to register and connect your UPS account with the plugin using the OAuth process.
3. After connecting, test the rates again to confirm the issue is resolved.
This ensures your plugin is properly authorized with UPS, which is often required after major UPS or plugin updates.

How can I resolve the “Failed to get API access token” error and blank pages when generating labels or calculating shipping costs in the WooCommerce UPS Shipping plugin?

The “Failed to get API access token” error occurs when your plugin license activation is not linked to your UPS account registration process in the plugin.

Therefore, please follow the steps below to resolve the problem.

1. Please update the plugin to its latest version
2. Please deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.
3. Now, Go ahead and re-register your UPS account again.
This will solve the issue.

How can I resolve the “Failed to get API access token” error when attempting to print a UPS label in the PluginHive plugin?

To resolve the “Failed to get API access token” error when printing a UPS label, follow these steps:
1. Update the PluginHive UPS plugin to its latest version.
2. Deactivate your plugin license:
– Navigate to UPS Shipping > License Activation in the plugin settings.
– Deactivate the current license.
3. Reactivate your plugin license.
4. Re-register your UPS account in the plugin by following the registration prompts.
If the issue persists after these steps, reach out to support with details of the error.

How can I resolve the “Failed to get API access token” error when creating a UPS label with the PluginHive UPS plugin?

To resolve the “Failed to get API access token” error in the PluginHive UPS plugin, follow these steps:
1. Ensure you have updated the plugin to its latest version.
2. Deactivate the plugin license and then re-activate it by navigating to UPS Shipping → License Activation.
3. Re-register your UPS account within the plugin settings.
After following these steps, attempt to generate the shipping label again. If the issue persists, provide your plugin purchase details and UPS account information to PluginHive support for further assistance.

How can I resolve the “Failed to get API access token” error when generating UPS test labels with the PluginHive WooCommerce UPS Shipping Plugin?

The “Failed to get API access token” error typically occurs when your plugin license activation is not correctly linked to your UPS account registration within the plugin. To resolve this issue, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate the plugin license, then reactivate it:
– Navigate to UPS Shipping → License Activation within your WordPress admin dashboard.
3. Re-register your UPS account in the plugin interface.
4. After completing these steps, attempt to generate the label again.

These actions should re-establish the necessary connection and resolve the error. If the issue persists after performing these steps, consider reaching out to PluginHive support for further assistance.

How can I resolve the “Failed to get api access token” error when printing UPS labels, even after deactivating and reactivating the plugin?

This error typically occurs when the plugin license activation is not properly linked to your UPS account registration in the plugin. To resolve the issue, please follow these steps:
1. Ensure the plugin is updated to the latest version.
2. Deactivate the plugin license, then re-activate it by navigating to UPS Shipping → License Activation.
3. Re-register your UPS account within the plugin after reactivating the license.
Following these steps should resolve the “Failed to get api access token” error and restore label printing functionality. If the problem persists after re-registering your UPS account, contact support for further assistance.

How can I resolve the “Failed to get API access token” error when trying to make a shipping label in the PluginHive WooCommerce UPS Shipping plugin?

To resolve the “Failed to get API access token” error in the PluginHive WooCommerce UPS Shipping plugin, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate your plugin license and then re-activate it. To do this, go to UPS Registration → License Activation in the plugin settings.
3. Then re-register it within the plugin.
Following these steps should resolve the API token issue and restore label creation functionality.

How can I resolve the “Failed to get API access token” or “Failed to get Internal Endpoints – Forbidden” error when purchasing a shipping label?

The “Failed to get Internal Endpoints – Forbidden” error occurs when the plugin license activation is not linked to the UPS account Registration. To resolve this issue, follow these steps:
1. Update the plugin to the latest Version.
2. Deactivate the plugin license and then re-activate it. You can do this by going to UPS Registration → License Activation.
3. Re-register your UPS account again after reactivating the license. This should address the problem.

How can I resolve the “Failed to get Internal Endpoints – Forbidden” error when live rates stop working in the PluginHive UPS plugin?

To resolve the “Failed to get Internal Endpoints – Forbidden” error and restore live rates in the PluginHive UPS plugin, follow these steps:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and then re-activate it. This can be done by going to UPS Shipping > License Activation in your WordPress admin dashboard.
3. Re-register your UPS account within the plugin settings.
This steps should solve the issue.

How can I resolve the “Forbidden” error when my UPS live rates are not working after updating and renewing the plugin license?

The “Forbidden” error typically occurs if the plugin license activation is not correctly linked with your UPS account registration. To resolve this issue, follow these steps:
1. Deactivate your current plugin license.
2. Reactivate the license by navigating to UPS Shipping > License Activation in your WordPress dashboard.
3. After reactivating the license, re-register your UPS account through the UPS Registration section.
Following these steps will properly link your license activation to the UPS account registration and should resolve the error. If you encounter any difficulties during this process, reach out for further assistance.

How can I resolve the “forbidden” status error when trying to access UPS shipping rates in the PluginHive WooCommerce plugin?

To resolve the “forbidden” status error with the PluginHive WooCommerce UPS Shipping Plugin, follow these steps:

1. Update the plugin to the latest version.
2. Deactivate and then re-activate the plugin license:
– Go to UPS Shipping > License Activation within your WordPress admin.
3. Re-register your UPS account with the plugin.
4. If the issue persists after completing the steps above, please provide your site admin access along with your UPS Account number and UPS profile login details to PluginHive support for further investigation.

Following these steps should resolve the “forbidden” error and restore UPS shipping rates at checkout.

How can I resolve the “Invalid Authentication Information” error (Error Code: 250002) when trying to print a UPS label with the PluginHive WooCommerce plugin?

The “Invalid Authentication Information” error typically occurs when your PluginHive license is not properly linked to your UPS account registration. To resolve this issue, follow these steps:
1. Deactivate and then reactivate the PluginHive UPS plugin in your WordPress site.
2. Activate the plugin license by navigating to “UPS Shipping” and then selecting “License.”
3. Re-register your UPS account within the plugin to ensure it is correctly linked.
This will solve the case.

How can I resolve the “Invalid Authentication Information” error from UPS when checking for shipping rates in the PluginHive plugin?

The “Invalid Authentication Information” error indicates that your plugin license is not properly linked with your UPS account registration. To resolve this, follow these steps:
1. Deactivate and then re-activate the PluginHive UPS plugin.
2. Activate the plugin license by navigating to UPS Shipping → License Activation in the plugin settings.
3. Re-register your UPS account through the plugin interface.
After completing these steps, try checking the shipping rates again. If the issue persists, ensure your UPS account number and login credentials are entered correctly.

How can I resolve the “Invalid Authentication Information” error when checking UPS shipping rates with the WooCommerce plugin?

This error usually occurs when the plugin license activation is not linked to the UPS Account registration process. To resolve the issue:
– Deactivate the plugin license.
– Re-activate the plugin license by going to UPS Registration → License Activation.
– Re-register your UPS account afterward.
This process should re-link your plugin license activation with the UPS Account and resolve the authentication issue.

How can I resolve the “Invalid Authentication Information” error when retrieving live UPS rates, even though my UPS account appears authorized in the PluginHive plugin?

To resolve the “Invalid Authentication Information” error when retrieving live UPS rates, follow these steps:
1. Update your PluginHive UPS plugin to the latest version.
2. Deactivate the plugin license, then reactivate it.
– Navigate to UPS Shipping → License Activation in your admin panel.
3. Re-register your UPS account within the plugin.
4. This process ensures that the plugin license and your UPS account are correctly linked for live rate retrieval.
If you continue to face difficulties after these steps, please contact PluginHive support for further assistance.

How can I resolve the “Missing or invalid shipper account number” error when trying to print a UPS shipping label?

The “Missing or invalid shipper account number” error typically occurs when your UPS account is not correctly attached to the UPS profile you are using. To resolve this issue:

1. Log in to your UPS profile that is registered in the plugin.
2. Verify that your UPS account number is correctly added to your UPS profile. Ensure the number matches the account you intend to use.
3. If you find that your UPS account number was entered incorrectly during registration, update it to the correct one.
4. If the account is not already added, follow UPS’s official instructions to add a shipper account to your user profile: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
5. After registering or correcting your UPS account in the plugin, attempt to print the label again.

Ensuring your UPS account is properly linked in both your UPS profile and the plugin should resolve the error and allow successful label generation.

How can I resolve the “Missing or invalid Shipper AttentionName [Error Code: 120110]” error when trying to create a UPS shipping label with the PluginHive WooCommerce UPS Shipping plugin?

This error occurs when the Attention Name field is not filled out in the plugin settings. To resolve this:

1. Go to the UPS plugin settings in your WordPress dashboard.
2. Navigate to the “General” tab.
3. Enter a valid Company Name and Attention Name in their respective fields.
4. Click “Save changes” to apply the updates.
After saving, try generating the shipping label again. Filling in both Company Name and Attention Name should resolve the error.

How can I resolve the error “121262 Hard Accessory may not be combined with the accessory” when generating a shipping label with the PluginHive UPS plugin?

To help resolve this error, follow these steps:
1. Go to the plugin settings in your WordPress dashboard.
2. Enable the “Debug Mode” option in the plugin.
3. Reproduce the issue by attempting to generate the label again.
4. After the error appears, navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report via the Help & Support page and reference your support ticket number.
6. Ensure you are using the latest version of the UPS plugin.
Once you’ve submitted the Diagnostic Report, the support team will review your configuration and provide further assistance to resolve the error.

How can I resolve the error “The country associated with Shipper’s ShipperNumber must be the same as the shipments Shipper’s country. [Error Code: 120120]” when creating a UPS shipping label for a Canada order in WooCommerce?

This error occurs when the Origin Country associated with your UPS Account number is different from the Ship-from address country you’ve set in your plugin. To resolve this:
1. Ensure your Ship-from address country matches the country associated with your UPS account (e.g., if your UPS account is US-based, the Ship-from address must also be in the US).
2. Disable the “Billing Address as Shipper Address on Label” option in the plugin settings.
3. Set “ShipFrom Address Preference” as “Origin Address” in your plugin configuration.
These steps will ensure the correct country is reflected and should resolve the error when generating labels for international shipments.

How can I resolve the error message stating that my WooCommerce UPS Shipping Plugin with Print Label plugin license has expired, even though my subscription is still active?

To resolve the license expiration error message, please follow these steps:
1. Configure the new API key and Product ID in the plugin settings on your website.
2. Once the API key and Product ID are updated, deactivate the plugin and then activate it again.
3. This process will remove the renewal or expiration banner and restore the full functionality of your plugin.

These steps should resolve the issue and allow you to continue using the latest version of the plugin without interruption.

How can I resolve the issue where my UPS Shipping Plugin with Print Label license shows as deactivated even after entering the correct API key and attempting to reset through the Deactivation option?

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

How can I resolve the issue where the UPS Shipping plugin has stopped pulling shipping rates and is showing a “Forbidden” error?

To resolve the “Forbidden” error and restore shipping rates in the UPS Shipping plugin, follow these steps:

1. Update the plugin to its latest version.
2. Deactivate the plugin license:
– Go to UPS Shipping → License Activation.
– Deactivate the existing license and then re-activate it.
3. Re-register your UPS account in the plugin.
4. After completing these steps, check if the shipping rates appear as expected.

How can I resolve the UPS error code 120100 “Missing or invalid shipper number” when creating a label in the PluginHive WooCommerce UPS plugin?

The UPS error code 120100 “Missing or invalid shipper account number” typically occurs when the UPS account registered in the plugin is not correctly linked to your UPS profile. To resolve this issue, follow these steps:
1. Log in to your UPS account that is registered within the PluginHive plugin.
2. Go to the “Account and Payments” section in your UPS profile.
3. Ensure that the UPS account number you used when registering with the plugin is exactly the same as the one added to your UPS profile.
4. If there is a mismatch, update the plugin registration to use the correct UPS account number found in your UPS profile.
5. Re-register the plugin with this correct account number.
6. Try generating the shipment label again.
By ensuring the account numbers match between your UPS profile and the plugin, the error should be resolved.

How can I resolve the UPS error code 121215 stating “The selected service is not available to residential destinations” when creating shipping labels, even though UPS actually delivers to those areas?

This error typically occurs when the UPS service you are selecting is not available for the destination address provided. Please try the following steps:
1. Check if the “Saturday Delivery” option is selected while creating the shipping label. If enabled, disable it and try again, as this option may not be available for all residential addresses.
2. Log in to your UPS account on the UPS website and attempt to create the same shipment directly through UPS.com for the given destination and service. This will help confirm if the service is supported for that address.
3. If the service works on UPS.com but not through the plugin, please contact Pluginhive support for further troubleshooting.

How can I troubleshoot and resolve the issue of missing UPS shipping rates in the PluginHive WooCommerce UPS Shipping Plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I troubleshoot inconsistent UPS rates display for wholesale customers after following all activation steps?

It is essential to ensure your plugin license is active. If you continue to have trouble displaying live UPS rates even after reactivation, enable Debug Mode in the plugin settings, reproduce the issue, and send a diagnostic report via the Help & Support page. This information allows the support team to review your logs and provide accurate assistance.

How can I troubleshoot issues where shipping rates are not being calculated by the PluginHive UPS plugin on my WooCommerce site?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I troubleshoot issues where UPS rates are not coming through on my site and an “Invalid Authentication Information” error is shown?

The “Invalid Authentication Information” (Error Code: 250002) from the UPS API indicates a problem with the credentials or authentication setup. To resolve this:
1. Re-register your UPS account within the PluginHive UPS plugin settings.
2. Verify your UPS account credentials (username, password, account number, and API key) are correctly entered.
3. Once re-registration is complete and authentication is successful, re-test the rate calculation at checkout.

How can I troubleshoot the error message “unavailable” in the PluginHive debug logs when fetching UPS rates?

If you encounter a debug log message similar to “unavailable” when the plugin tries to fetch UPS rates, follow these troubleshooting steps:
1. Update your PluginHive UPS plugin to the latest available version.
2. After updating, clear your website and browser cache to remove any outdated data.
3. Re-register your UPS account credentials in the plugin as some updates may reset or require fresh authentication.
4. Test the shipping rate calculation again after completing these steps.
If the problem persists after these actions, submit an updated diagnostic report to the PluginHive support team with debug mode enabled for further assistance.

How can PluginHive support further troubleshoot if automatic shipping label generation fails on my site?

If automatic shipping label generation is failing on your site, please contact [email protected]. The support team will further investigate the issue and assist you in resolving it.

How do I fix the error message about the plugin license not being linked with my UPS Account Registration, and ensure UPS rates display?

To resolve the issue of the plugin license not being linked with your UPS Account Registration, follow these steps:
– Update the plugin to the latest version.
– Deactivate the plugin license and re-activate it by going to UPS Registration > License Activation.
– Re-register your UPS account from within the plugin. This process should resolve the error and restore UPS rates at checkout.

How do I generate and submit a diagnostic report in the PluginHive WooCommerce UPS plugin for troubleshooting?

To generate and submit a diagnostic report, follow these steps:
1. Go to the “General” tab in the plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue you are experiencing.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report as per the instructions provided on that page.
This report will help the support team analyze your setup and assist you with resolving the issue.

How do I provide detailed diagnostic information and logs to PluginHive support to troubleshoot UPS rate issues?

To submit diagnostic data and logs to PluginHive for troubleshooting UPS rate issues, follow these steps:
1. Enable the “Debug Mode” option in the UPS plugin settings.
2. Reproduce the issue.
3. Go to the “Help & Support” page within the plugin settings.
4. Submit a Diagnostic Report. The page provides detailed instructions if needed.

How do I resolve the “Failed to get API access token” error when trying to print a UPS label using the WooCommerce UPS Shipping Plugin?

To resolve the “Failed to get API access token” error, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate the plugin license and re-activate it:
– Go to UPS Shipping > License Activation in your WordPress admin.
3. Re-register your UPS account integration within the plugin.
4. After completing these steps, attempt to print the label again.

How do I resolve the “Failed to get api access token” error when trying to print UPS shipping labels in the PluginHive plugin?

The “Failed to get api access token” error typically occurs when the plugin license activation is not properly linked with the UPS account registration in the plugin. To resolve this issue, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate your plugin license, and then re-activate it. To do this, go to UPS Shipping → License Activation in your WordPress admin panel.
3. Re-register your UPS account via the plugin.
After completing these steps, everything should work as expected.

How do I resolve the “Failed to get Internal Endpoints” error and why are UPS shipping rates not being returned?

To resolve the “Failed to get Internal Endpoints” error and restore UPS shipping rates:
1. Update the PluginHive UPS Shipping plugin to the latest version.
2. Deactivate your plugin license, then re-activate it. To do this, navigate to UPS Shipping → License Activation within your WordPress dashboard.
3. Re-register your UPS account after the license is reactivated.

Following these procedures typically resolves issues.

How do I resolve the “Invalid Access License number [Error Code: 250003]” error when trying to print UPS labels in the PluginHive UPS plugin?

The “Invalid Access License Number” error means that your UPS credentials are incorrect.
Kindly check the Account number is correctly entered in the plugin settings. If not go ahead and re-register your UPS account number under UPS Shipping>Registration.
Once done the error should resolve.

How do I resolve the UPS error “Missing or invalid shipper phone number [Error Code: 120109]” when generating shipping labels with the PluginHive UPS Shipping plugin?

This error indicates that the Shipper’s phone number is either missing or invalid in your PluginHive UPS Shipping plugin settings. To resolve the error:

1. Go to the PluginHive UPS Shipping plugin settings in your WooCommerce admin area.
2. Navigate to the “General” tab.
3. Enter your company’s phone number in the appropriate field.
4. Ensure that the “Ship From Address Preference” is set to “Origin Address.”
5. Save the changes.
6. Try generating the shipping label again.

These steps will ensure that the necessary shipper information is included for label generation and will eliminate the error.

How should I proceed when I encounter the error “The selected service is not available to residential destinations. [Error Code: 121215]” while confirming shipments, even though I can generate a label via the UPS website for the same address?

The selected service is not available to residential destinations. occurs when the service/ special service you are selecting to create a shipment is not available for that shipment address. Please check if you have enabled any special service. If so, try disabling it and then attempt label generation again.

I am getting the error “Missing or invalid Shipper Attention Name” when generating a UPS shipping label. How do I fix this?

The “Missing or invalid Shipper Attention Name” error occurs when the “Attention Name” field is not configured in the UPS plugin settings. To resolve this:
1. Go to the PluginHive UPS plugin general settings page in your WordPress admin panel.
2. Locate the “Attention Name” field.
3. Enter the appropriate name or contact for your shipments in this field.
4. Save the settings.
5. Try generating the shipping label again to confirm the issue has been resolved.

I am unable to generate UPS shipping labels using the PluginHive UPS Shipping plugin and I see a “Forbidden” error in the error log. How can I resolve this issue?

To resolve the “Forbidden” error when generating UPS shipping labels with the PluginHive UPS Shipping plugin, follow these steps:

1. Update the Plugin: Ensure you are using the latest version of the plugin.
2. Deactivate and Reactivate the License:
– Navigate to “UPS Shipping” > “License Activation” within your WordPress dashboard.
– Deactivate your plugin license and then re-activate it.
3. Re-register Your UPS Account: After reactivating the license, re-register your UPS account within the plugin settings.
4. Test Label Generation: Try generating the label again to check if the issue is resolved.

I am unable to see shipping rates on the cart/checkout page, and I am getting a “Forbidden” error. What steps should I take to fix this?

Follow these steps to resolve the “Forbidden” error and restore shipping rates:
1. Deactivate the plugin license in your WordPress admin.
2. Re-activate the plugin license by navigating to UPS Shipping → License Activation.
3. Re-register your UPS account within the plugin.
If you encounter any issues during re-registration, provide your UPS shipper number and UPS login credentials to PluginHive support so they can re-register the account for you and check the rates.

I created a new UPS account as per my advisor’s suggestion, but still receive the “Missing or invalid shipper number” error when printing labels. What further troubleshooting should I do?

If you are still experiencing the “Missing or invalid shipper number” error after creating a new UPS account, follow these steps:

1. Log in to your UPS profile (the one registered in the PluginHive plugin).
2. Verify that the account number for your new UPS account is added and active under your UPS profile. If not, add it using the UPS instructions here: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
3. Ensure you have entered the correct account number in your PluginHive UPS plugin settings.
4. Save all changes, and try generating the shipping label again.

I receive the error: “The country associated with Shippers Shipper Number must be the same as the shipment’s Shippers country” when creating a shipment label. How do I fix this?

This error is caused when the Origin Country linked to your UPS Account number does not match the Ship-from address specified in the plugin settings. For example, if your UPS account is registered in the US, your Ship-from address must also be a US address. To resolve this:
1. Verify the country associated with your UPS Account number.
2. Update the Ship-from address in the plugin settings so its country matches the origin country of your UPS Account.
3. Save the changes, and then try generating the shipping label again.

I received an error saying “Connection failed to the License Key API server” when trying to activate my API key, and my cart page is not returning rates. How can I resolve this?

The error “Connection failed to the License Key API server” occurs when the plugin is unable to verify your license. An active license is required for the plugin to function and display UPS shipping rates.

To resolve this issue, please follow the steps below:

Go to WordPress Dashboard → UPS Activation → API Key Deactivation

Enable the “Deactivate API Key” option and click Save Changes

Log in to your account at PluginHive.com → My Account → API Keys, and delete any existing activation

Deactivate and re-activate the UPS plugin on your WordPress site

Go to UPS Activation → API Key Activation, enter your API Key and Product-ID, then click Save Changes

Once completed, the license will be reactivated, and the plugin should start working normally.

I received the “Not found any Service Code” error when trying to generate a UPS shipping label. What does this mean and how can I resolve it?

The “Not found any Service Code” error occurs when you attempt to generate a UPS label for an order that was not placed with a UPS shipping method. To resolve this:
Open the order and use the “Calculate the cost” function to choose a UPS service, then generate the label.

I renewed my UPS Shipping Plugin with Print Label, but I am still seeing a message in WooCommerce asking me to renew. How can I resolve this issue?

Please check if the license is activated on your site after renewal. If the plugin is renewed but the license is not activated, you may still see the renewal notice.

To verify this, go to your WordPress Dashboard → UPS Shipping → API Key Activation and make sure the new license key and product ID are entered and saved.

I renewed my UPS Shipping Print Label plugin but still see a warning that my subscription will expire. My API Key is correct. Will I have any issues using the plugin?

If you’ve already renewed your UPS Shipping Print Label plugin and the API key is correct, you should be able to use the plugin without any issues. The warning message might appear due to caching or a delay in sync. Try clearing your site cache and refreshing the page.

Also, please double-check that the plugin license is activated on your site. If the message still appears, feel free to contact our support team for further assistance.

I updated the UPS API key in the Woocommerce UPS Shipping plugin after renewing the license, but now I am not receiving any UPS rates and get a 403 Forbidden error. How can I fix this?

To resolve this issue, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate the plugin license and then reactivate it:
– Go to the UPS Shipping section.
– Navigate to License Activation and deactivate the current license.
– Reactivate the license with your updated details.
3. After reactivating the license, re-register your UPS account within the plugin settings.
Following these steps should resolve the 403 Forbidden error and restore access to UPS rates.

If I encounter issues with label generation or plugin functionality, what steps should I follow for troubleshooting before reaching out to PluginHive support?

If you’re experiencing issues with label generation or plugin functionality, please follow these steps before contacting PluginHive Support:

1. Ensure the plugin is updated to the latest version.

2. Confirm that your UPS account is properly registered and integrated within the plugin settings.

If the issue persists after these checks, enable Debug Mode, reproduce the issue, and submit a Diagnostic Report from the Help & Support tab. So they can assist you more effectively.

If no errors show in debug mode and rates still don’t appear, what additional troubleshooting can I do?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Is it possible to print multiple shipping labels at once using the PluginHive shipping label plugin, or is the issue caused by the plugin not supporting bulk printing?

The PluginHive shipping label plugin supports printing multiple labels at once using the Bulk action feature. This functionality was tested and verified by generating and printing labels for multiple orders simultaneously without any issues.

Is it possible to view error messages when generating shipment labels without enabling Debug mode?

Yes, error messages will appear on the Edit Order page when you attempt to create a shipment, even if Debug mode is disabled. However, enabling Debug mode provides access to complete error logs for more detailed troubleshooting. For most users, standard errors will be visible during shipment creation, but for in-depth diagnostics, Debug mode is recommended.

Is there any way to turn off or clear the Shipping Rates Cache Limit caching while troubleshooting shipping rate issues?

Currently, there is no way to completely disable the Shipping Rates Cache Limit option within the plugin. However, you can set the minimum rate cache limit under Rates and Service tab.

Our subscription has been renewed, but we are having trouble printing shipping labels. How can we resolve this issue?

To troubleshoot the label printing issue, follow these steps:
1. Go to the General Tab in the plugin settings.
2. Enable the “Debug Mode” option.
3. Attempt to generate a shipping label again to replicate the problem.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report as instructed on that page. Please include the reference number.
This information will help the support team investigate and resolve your label printing issue efficiently.

Shipping rates are still not returning after following all troubleshooting steps. What else can I check?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

The checkout page becomes very slow and crashes when the UPS plugin is active. How can I troubleshoot and resolve this issue?

Could you please check if you’re using the latest version of the UPS plugin? If not, try updating it and see if the issue still occurs.

Additionally, please check if you enabled four SurePost services, along with Worldwide Freight and Ground with Freight under the rates and service tab.

If yes, please note that each of these services requires separate rate calls to the UPS server, which may cause additional load time on the cart and checkout pages.

If you do not intend to offer these services to your customers, we recommend disabling them to improve performance.

If you have enabled Saturday Delivery in your settings and it’s not required, please disable it.

The plugin returns a “service unavailable” error and does not calculate live rates, even with correct package details and addresses. How can this be fixed?

If you encounter a “service unavailable” error when calculating live UPS rates (even though package weight/dimensions and addresses are correct), follow these steps:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and then re-activate it. Navigate to UPS Registration → License Activation for this step.
3. Re-register your UPS account in the plugin.
By performing these steps, the error should be resolved and live rates will be calculated correctly.

The shipper’s address is appearing as the customer’s shipping address on the UPS labels generated by the PluginHive plugin. How can I fix or resolve this issue?

This issue occurs if the “ShipFrom Address Preference” is set incorrectly in the plugin settings. To fix it:
1. Go to the General tab in the PluginHive UPS plugin settings.
2. Locate the “ShipFrom Address Preference” option.
3. Change the preference from “Shipping Address” to “Origin Address.”
4. After making this change, void the incorrect shipping labels.
5. Generate new shipping labels again

The UPS shipping labels generated by the PluginHive UPS plugin were marked as “USED” when taken to a UPS location, and no shipment was recorded on our UPS account. How can we resolve this issue?

This issue appears to be specific to your UPS account, as it has not been reported by other PluginHive customers. To help identify the problem and resolve it, please provide the following information:
– The exact dates when the orders were placed.
– The dates when the labels were generated.
– The dates when the packages were taken to the UPS location.
This information will assist in further investigation.

The WooCommerce UPS Shipping Plugin with Print Label is not calculating shipping costs after activation to the UPS account, and the instructions from the knowledge base do not apply to the current configurations. How can I resolve this issue?

To help resolve this issue, enable the “Debug Mode” in the plugin’s General Tab, reproduce the problem, and then go to the “Help & Support” page in the plugin settings to submit a Diagnostic Report. This will allow the support team to further investigate and assist with your configuration.

We are encountering problems in confirming shipments and printing labels, receiving the message: “Failed to get API access token.” How can we resolve this issue?

If you encounter the “Failed to get API access token” error, follow these steps to resolve the issue:

Please update the plugin to its latest Version.
Deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.
Now, Go ahead and re-register your UPS account again.

We are facing an issue printing labels after API integration. What steps are we missing, especially regarding the “Failed to get api access token” error?

The “Failed to get api access token” error typically occurs when the plugin license activation is not linked to your UPS account registration process. To resolve this, follow these steps:

1. Update your PluginHive UPS plugin to the latest version.
2. Deactivate the plugin license, then re-activate it. Navigate to UPS Shipping → License Activation to perform this step.
3. Re-register your UPS account within the plugin.
4. Retry printing the shipping label.

These steps should resolve the error.

We are unable to print order labels using the PluginHive plugin after following all provided setup instructions on our WooCommerce site. How can we resolve this issue?

To troubleshoot and resolve the issue with printing order labels:
1. Go to your PluginHive plugin settings in your WordPress admin dashboard.
2. Enable the “Debug Mode” option within the plugin settings.
3. Reproduce the issue by attempting to generate a shipping label. This will help log detailed information about the error.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report and mention your ticket reference number for faster assistance.
6. Follow the instructions provided on the “Help & Support” page to complete this process.
Once you have sent the diagnostic report, the support team will review the information and provide further assistance based on the specific details of your issue.

What can cause the WooCommerce UPS Shipping Plugin to load shipping rates slowly, and how can I troubleshoot and resolve this issue?

Could you please check if you’re using the latest version of the UPS plugin? If not, try updating it and see if the issue still occurs.

Additionally, please check if you enabled four SurePost services, along with Worldwide Freight and Ground with Freight under the rates and service tab.

If yes, please note that each of these services requires separate rate calls to the UPS server, which may cause additional load time on the cart and checkout pages.

If you do not intend to offer these services to your customers, we recommend disabling them to improve performance.

If you have enabled Saturday Delivery in your settings and it’s not required, please disable it.

What causes the “Weight is out of allowable range” error when generating shipping labels with the PluginHive WooCommerce UPS Shipping Plugin, and how can it be resolved?

The “Weight is out of allowable range” error occurs when the package weight of a product exceeds the maximum supported by the UPS API. To resolve this issue:
1. Review the weight of the specific product variation in your WooCommerce store.
2. Check UPS’s maximum weight limits for the specific shipping service you are using.
3. Log in to your UPS account at ups.com and verify whether the package details you are entering (weight and dimensions) are accepted by UPS for the desired service.
4. If your product exceeds the supported weight limit, consider splitting the order into multiple smaller packages, each within the allowable range, or adjust the product packaging setup in WooCommerce to ensure individual shipments comply with UPS limits.
5. After updating the product weights and packaging settings, test your checkout process again to confirm that shipping labels are generated as expected.
For more details, refer to UPS’s official documentation or PluginHive’s support resources.

What does the “Invalid Authentication Information” error mean for UPS rates, and how can I resolve it?

The “Invalid Authentication Information” error for UPS indicates an issue with the connection between your plugin and your UPS account, often due to a license or registration problem. To resolve:
1. Deactivate and then reactivate the PluginHive UPS plugin.
2. Go to UPS Shipping → License Activation to ensure your plugin license is activated.
3. Re-register your UPS account within the plugin.
Following these steps should restore the correct connection to UPS and resolve the rate display issue.

What does the “Missing or invalid ship to address line” error mean when generating a shipping label?

The “Missing or invalid ship to address line” error indicates that the Recipient address is missing Address Line 1. Please check the order details and ensure that Address Line 1 under the Recipient address is correctly filled in before attempting to generate a shipping label.

What does the “Missing or invalid shipper number [Error Code: 120100]” error mean when trying to generate a UPS label in the PluginHive plugin, and how can it be resolved?

The “Missing or invalid shipper number [Error Code: 120100]” error occurs when your UPS account is not attached to the UPS profile you are using, OR you have used the wrong UPS account number while registering your UPS account to the plugin.
Log in to your UPS profile that was registered in the plugin and check whether the Account number used while registering is added under your UPS profile. If not, add it.

What does the “ShipFrom EmailAddress is an invalid format [Error Code: 120311]” error mean when generating shipping labels in the PluginHive UPS plugin, and how can I fix it?

The “ShipFrom EmailAddress is an invalid format [Error Code: 120311]” error occurs when the shipper email address provided in the plugin settings does not comply with the correct email format. This usually happens if:
– The email address is not formatted correctly (e.g., missing “@” or domain).

To resolve this:
1. Go to the PluginHive UPS plugin settings in your WooCommerce dashboard.
2. Navigate to Shipping → UPS → General & Shipping labels.
3. In the Shipper Email address section, ensure only one valid email address is entered
4. Save your changes and try generating the shipping label again.

What does the “The requested accessory option is unavailable between the selected locations” error mean when trying to generate UPS shipping labels, and how can I resolve it in the PluginHive UPS plugin?

This error occurs when you enable a special service or accessory option (e.g., ‘Import Control,’ ‘Saturday Delivery,’ or ‘UPS COD’) in the PluginHive UPS plugin that is not available for your specific shipment between the selected origin and destination. To resolve this:
1. Log in to your WordPress admin dashboard.
2. Disable any special services or accessory options (such as ‘Import Control,’ ‘Saturday Delivery,’ or ‘UPS COD’) in the plugin shipping settings.
3. Try generating the shipping label again.
4. Optionally, verify on ups.com whether the special service is available for your shipment details (address, package type, etc.).

What does the error “Missing or invalid shipper number” mean when generating UPS labels, and how can I fix it?

The error “Missing or invalid shipper number” indicates that the UPS account number used during plugin registration is incorrect. To resolve this:
1. Log in to your account on ups.com.
2. Go to the “Accounts & Payment” section.
3. Locate your correct UPS account number in this section.
4. Update and re-register your UPS account in the PluginHive UPS Shipping plugin with the accurate account number.
Once corrected, label generation should work as expected.

What does the error “Shipper’s UPS Account is not enabled for the requested SurePost service. [Error Code: 120052]” mean when trying to bulk generate UPS labels, and how can I resolve it?

This error indicates that your UPS account does not currently have access to the SurePost service. To resolve this issue:
1. Contact UPS customer support directly.
2. Provide your UPS account credentials and specify that you need the SurePost service enabled for your account.
3. Wait for UPS to validate and activate SurePost on your account.
Once SurePost service is enabled by UPS, you should be able to generate SurePost labels without encountering this error.

What does the error “The selected service is not available to residential destinations” mean when creating a label, and how do I fix it?

The error “The selected service is not available to residential destinations” appears when the shipping service or any special service you’ve selected is not supported for the given residential address.

Please check if you’ve selected any special services (like Signature Required, Delivery Confirmation or Saturday delivery).

If so, try disabling them and generate the label again.

What does the error “The Shipper’s shipper number cannot be used for the shipment” mean when trying to generate a UPS shipping label, and how can I resolve it?

The error “The Shipper’s shipper number cannot be used for the shipment” from UPS typically indicates that your UPS account number is not linked to your UPS online profile. To resolve this issue:
1. Log in to your UPS online profile (the account you used during plugin registration).
2. Check whether your UPS shipper account number is listed under your UPS profile. If it’s not, add the account number to your profile.
3. Follow the step-by-step guide from UPS on adding shipper accounts: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
4. After adding your shipper account, wait for the changes to be processed, then retry generating the shipping label through the PluginHive plugin.
5. If you still experience issues, contact your UPS account representative for assistance in confirming the successful linkage of your account.

Ensuring your UPS account number is correctly added to your UPS profile is essential for label generation and smooth integration with PluginHive.

What does the error code “Missing or invalid ship from address line 1 [Error Code: 120302]” mean in the WooCommerce UPS Label plugin, and how can I resolve it?

The error “Missing or invalid ship from address line 1” [Error Code: 120302] typically appears when the Ship-from address is not properly configured in the plugin settings.

To resolve this, go to WooCommerce > Settings > Shipping > UPS > General and make sure the Ship-from address line 1 is correctly filled in. This should fix the issue.

What does the error message “Missing or invalid shipper number” mean when printing UPS shipping labels, and how can I resolve it?

The error “Missing or invalid shipper account number” indicates that your UPS account is not attached to the UPS profile you are using in the PluginHive UPS plugin. To resolve this:

1. Log in to the UPS profile registered in your PluginHive plugin.
2. Check whether the UPS account number you entered during registration is properly added and active under this UPS profile.
3. If your account is not added, follow the official UPS instructions to add a shipper account to your UPS user account: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
4. If you need assistance in adding your account, contact your UPS account representative.
5. After ensuring the account is properly linked, retry generating the shipping label in your PluginHive plugin.

What does the error message “UPS – Automatic Label Generation has been suspended. Reason – Service Code not found.” mean, and how do I resolve it?

The error “UPS – Automatic Label Generation has been suspended. Reason – Service Code not found.” typically occurs due to one of the following reasons:
– The products in the order are missing weight and/or dimension information.
– The order was placed using a third-party shipping method (such as Flat Rate), and a default UPS service has not been selected in the plugin settings.

To resolve the issue:
1. Ensure all products have weight and dimension information entered.
2. If using third-party shipping methods, configure the “Default service for domestic/international” in the plugin settings. This ensures that labels can be automatically generated based on the selected default services.
3. For orders skipped from automatic label generation, you can manually generate the shipping labels.

After making these changes, check with other orders to confirm the issue is resolved.

What information should I provide to PluginHive support for effective troubleshooting of shipping rate delays?

Before contacting pluginhive support, please check if you’re using the latest version of the UPS plugin. If not, try updating it and see if the issue still occurs.

Additionally, please check if you enabled four SurePost services, along with Worldwide Freight and Ground with Freight under the rates and service tab.

If yes, please note that each of these services requires separate rate calls to the UPS server, which may cause additional load time on the cart and checkout pages.

If you do not intend to offer these services to your customers, we recommend disabling them to improve performance.

If you have enabled Saturday Delivery in your settings and it’s not required, please disable it.

What information should I provide to PluginHive support if I encounter issues with UPS label generation?

If you experience UPS label generation issues, you should provide the following to help PluginHive diagnose the problem:
1. Enable “Debug Mode” from the General Tab in plugin settings.
2. Attempt to generate the problematic label manually (while Debug Mode is active).
3. Go to the “Help & Support” page within the plugin.
4. Submit a Diagnostic Report as per the instructions on that page.
This information provides the technical details necessary for PluginHive to troubleshoot and resolve your issue efficiently.

What should I do if an issue with SoldTo phone number is resolved but I still cannot generate return labels due to notification issues (e.g., notification code 6)?

If the UPS shipping labels are not showing in the orders section after updating the plugin and following all documentation steps, please reach out to [email protected] so our team can investigate this further for you.

Also, share the diagnostic report along with the relevant screenshot to the support team.

What should I do if I am seeing a “Forbidden” error when trying to obtain UPS shipping rates with the PluginHive WooCommerce UPS Shipping Plugin?

A “Forbidden” error while retrieving UPS shipping rates typically indicates the plugin license is not correctly linked to your UPS account. To resolve this:

1. In your WordPress dashboard, go to “UPS Shipping” and click on “License Activation.”
2. Deactivate your plugin license.
3. Reactivate your plugin license, then proceed to re-register your UPS account in the same section.
4. Save your settings and check again.

What should I do if I cannot generate a UPS shipping label and receive the error “Missing or invalid Shipper AttentionName [Error Code: 120110]”?

This error occurs when the Attention Name is not entered in the plugin settings. Please follow these steps:
1. Go to the plugin settings and check both the Company Name and the Attention Name fields.
2. Enter valid details in both fields.
3. Attempt to generate the shipping label again.

What should I do if I encounter an error when trying to print a shipping label with the PluginHive plugin?

If you encounter an error while printing a label:
1. Go to the plugin settings and enable the “Debug Mode” option.
2. Try to reproduce the error by generating the label again.
3. Navigate to the “Help & Support” page in the plugin settings and submit a Diagnostic Report to PluginHive.
4. Provide the reference number.
This will help PluginHive support to investigate and assist you further with the issue.

What should I do if I encounter errors when trying to print a label in a new format after changing the label type in PluginHive?

If you’re encountering errors after changing the label type in the PluginHive plugin, please check the exact error message you’re receiving. This information is crucial for diagnosing the issue. You can also reach out to [email protected] for this issue.

What should I do if I encounter the error “Missing or invalid shipper number [Error Code: 120100]” when trying to print shipping labels?

The “Missing or invalid shipper number [Error Code: 120100]” error indicates that the shipper number configured in your UPS account settings in the plugin is missing or incorrect. To fix this:
1. Verify the UPS shipper number entered in your plugin settings matches the one assigned to your UPS account.
2. Ensure your UPS account is properly linked and active.
3. Double-check the UPS account details (including shipper number) in the plugin for any typos or missing information.
4. Save the settings and try generating a shipping label again.
If the issue continues, contact PluginHive support with your diagnostic report for further assistance.

What should I do if I encounter UPS API label generation issues with the PluginHive WooCommerce plugin?

If you are experiencing issues connecting to the UPS API or generating labels, please follow these steps to help with troubleshooting:
1. Go to the General Tab in the plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue so it is logged.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report as per the instructions on that page.
This process will provide PluginHive Support with the necessary diagnostic information to assist you in resolving the problem efficiently.

What should I do if I get a timeout error when generating shipping labels with the PluginHive UPS plugin?

To resolve timeout errors during live label generation with the PluginHive UPS plugin, ensure you are using the latest version of the plugin. Outdated versions may not support the required workflows or credentials. Update your plugin to the latest version, and complete the UPS OAuth 2.0 registration by following the step-by-step instructions provided here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account. Additionally, verify that you have an active plugin license, as it is required for successful label generation and premium support.

What should I do if I get an error saying “Label generating has stopped because there is no service code” when trying to generate shipping labels?

If you receive the error “Label generating has stopped because there is no service code,” follow these steps to help diagnose and resolve the issue:
1. Go to the General Tab in the plugin settings and enable the “Debug Mode” option.
2. Reproduce the issue so that error details are logged.
3. Navigate to the “Help & Support” page within the plugin settings.
4. Submit a Diagnostic Report to the PluginHive support team as per the instructions provided on that page.
Sharing this information with support will help them investigate and resolve the problem efficiently.

What should I do if I get the “Missing or invalid shipper account number” error when my UPS account appears active in PluginHive but labels still cannot be generated?

The “Missing or invalid shipper account number” error indicates that the UPS account number used during registration is not actually linked to the UPS profile you are using. To resolve this:

1. Log in to your UPS profile using the credentials you registered within the PluginHive plugin.
2. Navigate to the “Accounts & Payment” section in your UPS profile.
3. Check if the account number you used during plugin registration is listed and linked to your UPS profile.
4. If the account number is not linked, follow the steps provided in this UPS guide to add your shipper account to your UPS user profile: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
5. After adding the account, ensure it shows as linked and active.
6. Attempt to generate a shipping label again in PluginHive.

If you need assistance linking your account, contact your UPS account representative. Once your account is successfully linked, the error should be resolved in the PluginHive plugin.

What should I do if I get the error message: “Label(s) generated using GIF format. Trying to print label in png format. Change the Print Label Type setting back to GIF format and try again” when generating UPS labels?

This error appears because the label was originally generated in GIF format, but the plugin settings were later switched to PNG before printing.

Go to Shipping Labels> change the label format to GIF. Once done, check again.

What should I do if I receive the “Invalid Authentication Information” error when trying to print shipping labels, even after double checking my activation code?

The “Invalid Authentication Information” error usually occurs when the plugin license activation is not properly linked with the UPS Account registration. To resolve this issue, follow these steps:
1. Update the PluginHive plugin to its latest version.
2. Deactivate the current plugin license and then re-activate it:
– Go to the UPS Shipping section.
– Navigate to License Activation.
3. Re-register your UPS account within the plugin interface.
This process should resolve the authentication error.

What should I do if I receive the error “Failed to get api access token” when trying to print a UPS label with the PluginHive plugin?

The “Failed to get api access token” error typically occurs when your plugin license activation is not properly linked with your UPS account registration within the plugin. To resolve this issue:
1. Update the plugin to the latest version.
2. Deactivate the plugin license and then re-activate it:
– Go to UPS Shipping > License Activation in your WordPress dashboard.
– Deactivate the current license and activate it again.
3. Re-register your UPS account through the plugin’s UPS Registration page.
After completing these steps, try printing the UPS label again. If the issue persists, contact PluginHive support for further assistance.

What should I do if I receive the error “Missing or invalid shipper account number” when attempting to generate a UPS label in the WooCommerce UPS plugin?

The error “Missing or Invalid Shipper Number” usually occurs when your UPS account is either not linked to the UPS profile you’re using or the wrong account number was entered during registration in the plugin.
Please log in to the UPS profile you used during plugin registration and check if the UPS account number is correctly added under your profile.
If the account is not linked, you can follow this UPS guide to add your shipper account to your profile:
https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
Once added, make sure the same UPS account number is registered in the plugin by going to UPS Shipping > Registration on your site and cross-checking the details.
This should resolve the issue.

What should I do if I receive the error “Missing or invalid shipper account number” when creating a shipping label, even though my UPS account details in PluginHive and UPS are the same?

The “Missing or invalid shipper account number” error usually occurs when your UPS account is not attached to the UPS profile being used. To resolve this:

1. Log in to your UPS profile that is registered in the PluginHive plugin.
2. Navigate to the “Account and Payment settings” tab in your UPS account.
3. Check if the account number used during registration with PluginHive is listed and correctly entered under your UPS profile.
4. If the account is not attached, add the account number to your profile and save the changes.
5. If the account is already attached, ensure the information matches exactly in both PluginHive and UPS.

Verifying and updating the account details should resolve the error. If the issue persists after confirming these steps, provide a screenshot of your “Account and Payment settings” from UPS for further assistance.

What should I do if I receive the error “The selected service is not available to residential destinations. [Error Code: 121215]” when generating a UPS shipping label with the PluginHive WooCommerce UPS Shipping Plugin?

This error typically occurs when the UPS service you are selecting is not available for the destination address provided. Please try the following steps:
1. Check if the “Saturday Delivery” option is selected while creating the shipping label. If enabled, disable it and try again, as this option may not be available for all residential addresses.
2. Log in to your UPS account on the UPS website and attempt to create the same shipment directly through UPS.com for the given destination and service. This will help confirm if the service is supported for that address.
3. If the service works on UPS.com but not through the plugin, please contact Pluginhive support for further troubleshooting.

What should I do if I see the “Failed to get API access token” error when trying to generate a UPS shipping label in the PluginHive WooCommerce UPS Shipping plugin?

If you encounter the “Failed to get API access token” error, follow these steps to resolve the issue:

Please update the plugin to its latest Version.
Deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.
Now, Go ahead and re-register your UPS account again.

What should I do if I’m unable to generate a return label and have issues with the phone number in the Billing information?

If the UPS shipping labels are not showing in the orders section after updating the plugin and following all documentation steps, please reach out to [email protected] so our team can investigate this further for you.

Also, share the diagnostic report along with the relevant screenshot to the support team.

What should I do if my site has stopped providing UPS shipping rates and I see an “Invalid Authentication Information” error in the logs?

The “Invalid Authentication Information” error occurs when your PluginHive UPS plugin license activation is not correctly linked to the UPS Account registration process. To resolve this issue:

1. Update your PluginHive UPS plugin to the latest version.
2. Deactivate your current plugin license and then re-activate it by navigating to UPS Registration → License Activation.
3. Re-register your UPS account using the plugin interface.
4. After completing these steps, check if the shipping rates appear as expected.

If you continue to experience issues, verify your UPS account credentials and ensure all shipping services are enabled.

What should I do if my WooCommerce store shows the error “Checking for Destination – Rate Calculation Aborted” when fetching UPS shipping rates?

If you encounter the error “Checking for Destination – Rate Calculation Aborted”:
1. Ensure the complete shipping destination address is entered, especially the destination country, as missing this data will prevent rate calculation.
2. If you still face any difficulties, contact [email protected]

What should I do if the PluginHive UPS plugin is installed but fails to show shipping rates at checkout, and a “Forbidden” error appears in the debug log?

If the PluginHive UPS plugin fails to display rates at checkout and debug logs show a “Forbidden” error, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate the plugin license and then re-activate it by navigating to UPS Shipping → License Activation in your WordPress dashboard.
3. Re-register your UPS account credentials within the plugin settings.
4. After completing these steps, check if UPS rates appear at checkout.

What steps should I follow if shipping labels are not being generated and the UPS plugin gives an error related to the shipper email address?

If shipping labels are not generating due to a shipper email address error, follow these troubleshooting steps:
1. Access your WooCommerce dashboard and go to UPS plugin settings.
2. Check the Shipper Email address field under General & Shipping labels.
3. Ensure only a single valid email address is present. Remove any additional email addresses.
4. Save the updated settings.
5. Try generating a shipping label again for one of the affected orders.
If the issue continues, enable “Debug Mode” in the plugin’s General Tab, attempt to generate the label, then navigate to “Help & Support” in the plugin settings and submit a Diagnostic Report as per the on-screen instructions for further assistance.

What troubleshooting steps can I take if UPS shipping rate requests suddenly become very slow, causing checkout delays?

Could you please check if you’re using the latest version of the UPS plugin? If not, try updating it and see if the issue still occurs.

Additionally, please check if you enabled four SurePost services, along with Worldwide Freight and Ground with Freight under the rates and service tab.

If yes, please note that each of these services requires separate rate calls to the UPS server, which may cause additional load time on the cart and checkout pages.

If you do not intend to offer these services to your customers, we recommend disabling them to improve performance.

If you have enabled Saturday Delivery in your settings and it’s not required, please disable it.

What troubleshooting steps should I follow if the shipping label error is not resolved after updating and re-registering the plugin and UPS account?

If the initial steps do not resolve the issue, follow these troubleshooting steps:
1. Go to the plugin settings and enable the “Debug Mode” option.
2. Reproduce the issue by attempting to generate a shipping label.
3. Navigate to the “Help & Support” page within the plugin settings.
4. Submit a Diagnostic Report, referencing your support ticket number.
The diagnostic report will provide the PluginHive support team with additional details needed to investigate and resolve your issue efficiently.

What troubleshooting steps should I follow when the UPS plugin does not calculate rates, despite other shipping plugins working fine?

To ensure UPS shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What troubleshooting steps should I take if I cannot print UPS labels and suspect an account or registration issue in the WooCommerce UPS Shipping Plugin?

If you are unable to print UPS labels due to potential account or registration issues, follow these steps for troubleshooting:
1. Go to UPS Shipping > Registration in your WooCommerce UPS plugin settings and check your registration status.
2. Enable the “Debug Mode” option in the plugin settings.
3. Try generating a label again to capture diagnostic information.
4. Go to the “Help & Support” page in the plugin settings and submit a Diagnostic Report to PluginHive support.
These steps will collect important diagnostic details to help support identify and resolve the issue. Additionally, verify that the correct UPS account number is registered in the plugin, as mismatches may cause label printing errors.

Why am I encountering the “Missing or invalid shipper account number” error when trying to print UPS shipping labels, even though shipping rates are being calculated at checkout?

The “Missing or invalid shipper account number” error typically occurs when your UPS account is not linked correctly to the UPS profile you are using in the plugin. It is important to verify that the account number used during registration is added under your UPS profile. You can refer to UPS’s guide on adding shipper accounts to your UPS user account: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account. If you continue to experience issues, consider reaching out to your UPS account representative for help with adding the account.

Why am I getting a “Missing or invalid ship to phone number” error when trying to print a shipping label with the PluginHive UPS Shipping plugin?

The “Missing or invalid ship to phone number” error occurs when the destination (ShipTo) address does not include a phone number. UPS requires a valid phone number to generate a shipping label. To resolve this, review the order associated with the shipment and ensure the recipient’s phone number is provided in the shipping address details. After adding the phone number, update the order and attempt to generate the shipping label again.

Why am I getting an ‘Unavailable’ error when trying to fetch rates at checkout?

The “Unavailable” error occurs when the plugin license activation is not correctly linked to the UPS Account registration process. To resolve this issue:
– Deactivate the plugin license and then re-activate it by navigating to UPS Shipping → License Activation.
– Update the plugin to its latest version.
– Re-register your UPS account after these steps.
Following this process should restore the UPS shipping options and allow calculation of shipping costs.

Why am I getting an error asking for the ship to telephone number when printing labels for domestic UPS shipments, even though the phone number field is not required at checkout?

The error message ‘Missing or invalid ship to phone number’ is originating from the UPS API, which requires a valid phone number for both shipping and billing addresses when creating shipments. Although the plugin may not mark the phone number as required at checkout, UPS mandates a phone number for shipment processing. To resolve this, please ensure that a valid phone number is entered under both the shipping and billing addresses on the edit order page before attempting to create the shipment.

Why am I getting the “Invalid Authentication Information. [Error Code: 250002]” error when generating UPS labels, even though my login credentials and access key have worked before?

Error “Invalid Authentication Information” occurs when your plugin license activation is not linked to the UPS Account registration process.

Therefore, please follow the steps below to resolve the problem.

1. Please update the plugin to its latest version
2. Deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.
3. Now, Go ahead and re-register your UPS account again.

Why am I getting the error “An error occurred while updating WooCommerce UPS Shipping Plugin with Print Label: Update package not available” when trying to update the plugin from version 6.1.3?

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin
Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

Once done, please go to the Plugins page and refresh the page or check for updates from WordPress Dashboard–> Updates –> Check Again.

Why am I getting the error “Missing or invalid shipper account number” when trying to generate UPS shipping labels?

The error “Missing or invalid shipper account number” occurs when your UPS account is not properly attached to your UPS profile. To resolve this issue:
1. Log in to your UPS account.
2. Add your UPS account number to your UPS profile. You can find step-by-step instructions in this UPS article: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
3. If you need further assistance, contact your UPS account representative for help adding the account.
Once your UPS account number is correctly linked to your UPS profile, you should be able to generate shipping labels without this error.

Why am I getting the error “Missing or invalid shipper account number” when trying to print a UPS label with the PluginHive plugin?

The error “Missing or invalid shipper account number” typically occurs if your UPS account is not properly linked to the UPS profile you are using, or if you entered the wrong UPS account number during registration in the PluginHive plugin. To resolve this:
1. Log in to the UPS profile registered in your PluginHive plugin.
2. Check if the account number used during plugin registration is correctly added under your UPS profile.
3. If not, please add your UPS account to your UPS profile. UPS provides a guide for this process here: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
4. Also, ensure you have registered the exact same UPS account number in the PluginHive plugin by going to UPS Shipping → Registration and verifying the entry.
Once these steps are completed, try generating the label again to see if the error is resolved.

Why am I getting the error “Missing or invalid shipper number” when trying to print a UPS shipping label in the PluginHive WooCommerce UPS Shipping plugin?

The error “Missing or invalid shipper account number” appears when your UPS account is not properly attached to the UPS profile you are using in the plugin. To resolve this:

1. Log in to your UPS profile that was registered with the plugin.
2. Check if the account number used during registration is added under your UPS profile.
3. If it is not added, follow the instructions in this official UPS article to add your shipper account to your UPS user profile: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account
4. If you encounter issues or need further help, you can contact your UPS account representative for assistance in adding the account.

Once your UPS account is correctly added to your UPS profile, the error should be resolved and you should be able to generate shipping labels without issues.

Why am I getting the error “Return Label – Missing or Invalid Notification/NotificationCode [Error Code: 120649]” when trying to print a UPS return label, and how can I resolve it?

The error message “Return Label – Missing or Invalid Notification/NotificationCode [Error Code: 120649]” usually indicates that the UPS service you are trying to use for generating the return label is not supported by UPS for the specific package details and shipment address. To resolve this:

1. Try generating the return label using a different UPS shipping service that is compatible with your shipment’s packaging and destination.
2. Visit the UPS service compatibility tool here: https://wwwapps.ups.com/ctc/request?loc=en_US to check which UPS shipping services are available for your shipment.
3. Select an appropriate UPS service from the available options and attempt to generate the return label again.

If you continue experiencing issues after trying alternative services, ensure that your packaging details and destination address meet UPS requirements, and contact PluginHive support with debug information for further assistance.

Why am I getting the error “The Saturday Delivery option is unavailable with the requested service” when trying to generate a UPS shipping label for Saturday delivery in PluginHive, even after enabling the Saturday Delivery option?

The error “The Saturday Delivery option is unavailable with the requested service” occurs because the specific UPS service you selected does not support Saturday delivery. To resolve this issue:
1. Confirm that you have enabled the “Saturday Delivery” option in WooCommerce by navigating to WooCommerce > Settings > Shipping > UPS > Special Services.
2. When creating a shipment, select a UPS service that supports Saturday delivery. Not all service types are eligible for this option.
3. After choosing an eligible service, attempt to generate the shipping label again. The error should no longer appear, and you should be able to create a Saturday Delivery label.

If you continue to experience issues, double-check the UPS service’s support for Saturday delivery for the shipment’s destination and your UPS account’s coverage.

Why am I receiving the error “Missing or invalid email address for notification” when trying to generate a shipping label in the PluginHive UPS plugin?

The error “Missing or invalid email address for notification” usually indicates that either the email address configured in your plugin’s general settings or the email address provided in the billing details for the order is missing or invalid. To resolve this, verify both email addresses are correct and valid. Additionally, ensure the shipping address is complete and accurate.

Why am I receiving the error “Missing or invalid ship to phone number [Error Code: 120209]” when trying to generate a UPS shipping label in WooCommerce?

The error “Missing or invalid ship to phone number [Error Code: 120209]” occurs because the phone number field in the ShipTo (Destination) address is either missing or invalid. UPS requires a valid phone number for the destination address to generate shipping labels. Please ensure that every order includes a phone number for the shipping address.

Why am I receiving the error “Sold To party’s country code must be the same as the Ship To party’s country code with the exception of Canada and satellite countries” when trying to generate a UPS international shipping label?

This error usually occurs when the Billing address country is different from the Shipping address country in the order. This is a UPS limitation.

Please check the order details and make sure both addresses have the same country

Why am I receiving the error “The country associated with Shipper’s ShipperNumber must be the same as the shipments Shipper’s country. [Error Code: 120120]” when trying to generate a UPS shipping label for an international shipment?

This error occurs when the origin country associated with your UPS account number is different from the Ship-from address country in your shipment settings. For example, if your UPS account is a US account, then your Ship-from country must also be set to a US address. To resolve the error:
1. Double-check your Ship-from address details and ensure the country matches your UPS account’s country.
2. Disable the option “Billing Address as Shipper Address on Label” in your plugin settings.
3. Save the changes and try generating the shipping label again.

Why am I receiving the error “The postal code 10901 is invalid for MT United States” when generating a shipping label, even though we use the Google Maps API for address verification?

The error typically occurs when there is a mismatch between the entered state and postal code. Even if you’re using Google Maps API for address verification, UPS strictly validates addresses based on its own system. You can try using the UPS address suggestion.

Why am I receiving the error “The Shipper’s shipper number cannot be used for the shipment [Error Code: 120121]” when generating a UPS shipping label via the PluginHive plugin, even though I can generate labels directly on the UPS site?

The error “The Shipper’s shipper number cannot be used for the shipment [Error Code: 120121]” occurs when your UPS account is no longer recognized by the UPS API to generate shipping labels, or if the account is inactive due to inactivity or no balance.

Please contact your UPS sales manager with your UPS account details to confirm the reason for this error

Why am I receiving the error message “failed to get API access token” when trying to process and print shipping labels for my orders?

The “Failed to get API access token” error typically occurs when your plugin license activation is not linked to your UPS account registration in the plugin. To resolve this issue, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate the current plugin license and then re-activate it. To do this, navigate to UPS Shipping > License Activation.
3. Re-register your UPS account within the plugin.
If these steps do not resolve the problem, contact PluginHive support for further assistance.

Why am I receiving the error message “the id and shipper number combination is not qualified to receive negotiated rate” when printing a UPS shipping label?

This error indicates that you are not receiving your UPS account-based negotiated rates. Common causes include:
– The wrong UPS account number registered in the plugin.
– The UPS account number is not present in your UPS profile.
To resolve:
1. Verify your UPS account number is correct and registered in both UPS (via ups.com under “Accounts & Payments”) and in the plugin.
2. If the number is missing, add it and re-register your UPS account within the plugin.

Why am I receiving the error message “The Shipper’s shipper number cannot be used for the shipment [Error Code: 120121]” when generating labels for online orders?

The error “The Shipper’s shipper number cannot be used for the shipment [Error Code: 120121]” can occur due to several reasons:
– The UPS Account Number is not connected to the UPS profile you were logged into when registering the account. In this case, you need to re-register the account with the correct UPS profile where your account is already connected.
– The UPS Account number used for registration is not added to your UPS profile. You should log in to ups.com and check the “Accounts & Payments” section. If the UPS account number is missing, add it, then re-register your UPS account with the plugin and try generating the label again.
– Your UPS Account may have become inactive, possibly due to insufficient balance or extended inactivity. In this case, you’ll need to contact the UPS team to resolve the issue.

Why am I receiving the UPS error “Package Weight is not in range of Minimum and Maximum Weight Limit” in the WooCommerce UPS Shipping Plugin with Print Label?

This error occurs because the minimum package weight set in the plugin’s rate calculation settings does not match your actual package weight. For example, if you have set the minimum package weight as 6 lbs but your package’s actual weight is less than that, UPS will not return any shipping rates. To resolve this:
1. Go to your plugin settings.
2. Navigate to the “Rates and Services” section.
3. Remove or adjust the Minimum Package Weight value to ensure it does not exceed the weight of your products.
4. Save the changes.
After this adjustment, UPS rates should display correctly for packages within the allowed weight range.

Why am I receiving UPS error code #120121 when trying to print a label, and how can I resolve it?

Error code #120121, which states “The Shipper’s shipper number cannot be used for the shipment,” typically arises from one of the following reasons:
– The UPS Account Number used for registration is not connected to the UPS profile that was logged in during plugin registration.
– The UPS Account number is not added to your UPS profile on ups.com. To resolve this, log in to ups.com, go to the “Accounts & Payments” section, and add the correct UPS account number if it is missing. After adding the account, re-register your UPS account in the plugin and try generating the label again.
– The UPS Account may be inactive due to issues such as insufficient balance or prolonged inactivity. In this case, you need to contact UPS to reactivate your account.

Why am I seeing error logs when printing shipping labels with the PluginHive UPS plugin?

If error logs or debug messages appear when printing shipping labels, the debug mode may be enabled in the PluginHive UPS plugin. To resolve this:
1. Go to the UPS plugin settings within your WordPress admin dashboard.
2. Locate the “General” tab.
3. Disable the “debug mode” option.
4. Save the changes to prevent debug logs from being displayed during standard operations.

Why am I seeing logs displayed instead of the shipping label when I try to generate a label?

Logs are displayed instead of the shipping label because the debug mode is enabled in the plugin. To resolve this, go to General Settings and disable the debug mode. This will prevent logs from appearing when you generate shipping labels.

Why am I seeing the error “Missing or invalid Package PackagingType Code [Error Code: 120600]” when generating a UPS shipping label?

The “Missing or invalid Package PackagingType Code [Error Code: 120600]” error usually appears when no package is selected or the selected package is not valid for the shipping address. It can also occur if packages are not properly generated during label creation. To troubleshoot:
1. Ensure that a valid package type is selected and available for the destination address.
2. If you are unsure of the configuration, enable the “Debug Mode” option in the plugin settings.
3. After activating Debug Mode, try generating the label again. If the issue persists, go to the “Help & Support” page in the plugin settings and submit a Diagnostic Report.

Why am I seeing the error “Missing or Invalid Service, Accessory, ContainerType, or BillingOption” when retrieving UPS rates, and what should I do?

This error typically appears if there is a misconfiguration. To investigate further, kindly contact [email protected], and they will help you resolve this.

Why am I seeing the error “ShipTo PhoneNumber must be at least 10 alphanumeric characters [Error Code: 120213]” when trying to purchase a UPS shipping label?

This error occurs because UPS’s API requires the recipient’s phone number to be at least 10 digits. This is a requirement from UPS, not a limitation of the PluginHive plugin. To resolve this issue:
1. Check the recipient’s (customer’s) shipping details and ensure that a valid 10-digit phone number is entered.
2. Update the phone number if necessary in the order or customer profile.
3. After correcting the phone number, try generating the shipping label again.
This should resolve the error, and the label purchase process should work as expected.

Why am I unable to generate UPS shipping labels after updating the PluginHive UPS plugin, and how can I resolve the “Invalid Access License number” and “Missing or invalid shipper number” errors?

The error “Invalid Access License number” occurs when the plugin license is not linked to the UPS registration process.

To resolve this, please follow these steps:

Update the plugin to the latest version.

Deactivate and re-activate the plugin license by going to UPS Shipping → License Activation.

Re-register your UPS account in the plugin.

The error “Missing or Invalid Shipper Number” can occur for two reasons:

1. Incorrect UPS Account Number

The UPS account number is a 6-digit alphanumeric code.

Go to UPS Shipping → Registration and verify the account number.

If it’s incorrect, re-register your UPS account with the correct number.

2. UPS Account Not Linked to Your Profile

Log in to the UPS profile used in the plugin.

Check if the registered UPS account number is listed under your profile in the Accounts & Payments section.

If it’s missing, add it and re-register the UPS account in the plugin.

Why am I unable to generate UPS shipping labels for only the lower 48 states, even though I have enabled 2nd Day Air under the shipping zone, and I get a “Missing or invalid service code [Error Code: 120500]” when trying to create labels?

The error “Missing or invalid service code [Error Code: 120500]” typically occurs when the UPS shipping label generation attempts to use a service that is not available for the specific shipment details. In your scenario, this can happen if there are no eligible services available based on the shipping zone configuration. To address this:

1. On the order page, use the “Calculate Cost” option to display all UPS services available for the shipment. Verify that your selected service (e.g., UPS 2nd Day Air) is listed.
2. Choose one of the available UPS services from the dropdown before generating the label, then try generating the label.
3. If no services appear, follow these troubleshooting steps:
– Go to the UPS plugin settings and enable the “Debug Mode” option.
– On the affected order’s page, click “Calculate Cost” again.
– After performing these actions, navigate to the plugin’s “Help & Support” page and submit a Diagnostic Report for further support (include your ticket/reference number if applicable).

Once done, the support team will get back to you.

Why am I unable to generate UPS shipping labels for residential destinations and getting the error “The selected service is not available to residential destinations. [Error Code: 121215]”?

The error “The selected service is not available to residential destinations” appears when the shipping service or any special service you’ve selected is not supported for the given residential address.

Please check if you’ve selected any special services (like Signature Required, Delivery Confirmation or Saturday delivery).

If so, try disabling them and generate the label again.

Why am I unable to get UPS rates on my site with the error message {“message”:”2cd25058ba9b20d392717a867d60c92b753490afcc342d78cea1a707ec94d65e unavailable”}?

This error typically occurs when your plugin license has not been linked with your UPS Account Registration. To resolve this issue, follow these steps:
– Update the plugin to its latest version.
– Deactivate the plugin license and then re-activate it. (Go to UPS Registration — License Activation.)
– Re-register your UPS account.
These steps should resolve the error and allow UPS rates to be displayed on your site.

Why am I unable to print shipping labels and getting the error “The country associated with Shipper’s ShipperNumber must be the same as the shipment’s Shipper’s country”?

The error “The country associated with Shipper’s ShipperNumber must be the same as the shipment’s Shipper’s country” occurs when the origin country linked to your UPS account number does not match the Ship-from address country in your WooCommerce store.

For example, if your UPS account is registered in the US, your Ship-from address must also be a US address.

Please verify and correct the Ship-from address in the plugin settings.
Also, make sure the option “Billing Address as Shipper Address on Label” is disabled.

This should resolve the error.

Why am I unable to see the “Print Label” option under the UPS Shipment Label section, and how can I resolve this issue?

The “Print Label” option will only appear once a shipping label has been successfully generated for the order. To resolve this:
1. Select one of the available shipping costs for the order.
2. Click the “Confirm Shipment” option to generate the shipping label.
3. Once the label is generated, the “Print Label” option will appear.

If the label does not generate even after clicking “Confirm Shipment”, further troubleshooting is needed:
– Enable “Debug Mode” in the General Tab of the plugin settings.
– Attempt to generate the label again.
– Navigate to the “Help & Support” page within the plugin settings and submit a Diagnostic Report following the provided instructions.
– Share the diagnostic report with PluginHive support for further assistance.

Why are my UPS labels printing with a grid background, making them hard to read and smaller in size, and does the file format (GIF vs. PNG) impact this issue?

The plugin generates and displays the label exactly as received from UPS, without modifying it. If the soft copy of your label is clear and does not show grid lines, but the printed label is unclear or contains unwanted backgrounds, the issue likely lies with your printer settings or drivers rather than with the plugin. You should:
– Check your print preview settings before printing.
– Make sure your printer driver (especially for Zebra printers) is up-to-date and configured correctly.
– Try voiding the existing labels, then in the plugin settings set the label type to “PNG” and turn off the “Display labels in Browser” option. Generate a new label, download it, open the file from your system and print it.
– If grid lines or quality problems persist only on the physical print and not on the soft copy, consult your printer’s support team, as the PluginHive support is not equipped to troubleshoot specific printer configuration issues.

Why are the TO and FROM addresses switched when printing a shipping label in WooCommerce, and how can I fix this issue?

The TO and FROM addresses are switched on the shipping label because the “ShipFrom Address Preference” is set to “Shipping Address” in your plugin settings. To fix this:

1. Go to the General tab under your plugin settings.
2. Change the “ShipFrom Address Preference” setting to “Origin Address.”
3. Void the incorrect shipping labels that were generated.
4. Generate new shipping labels to confirm that the addresses are shown correctly.

By updating this setting, the proper FROM address will be used, and the client’s order address will be correctly listed as the TO address.

Why are the UPS shipping rates displayed by the plugin different from the rates I expect, and how can I troubleshoot this?

The plugin fetches live shipping rates directly from the UPS API. If the rates seem higher than expected:
1. Confirm that any price adjustments have been set, as these are added to the fetched rates.
2. Enable the Negotiated Rates option in the plugin and set the “Customer classification” setting to “Rates associated with shipper number” for account-specific rates.
3. Ensure that the shipper and recipient addresses, UPS service code, package weight, and dimensions match exactly with what is entered on the UPS website.
4. Check the Insured Value indicator in the plugin settings, as this can also affect the shipping rates.
5. To further troubleshoot, enable “Debug Mode” in the plugin settings, reproduce the issue, and submit a Diagnostic Report through the “Help & Support” page in plugin settings for detailed analysis.
6. Log in to UPS’s website, check the rates using the same details, and compare them with the plugin’s rates for further correlation.

Why are UPS rates not being returned, and how can I troubleshoot this issue in the plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are we receiving an error message and not getting freight rates when entering our address with the UPS plugin?

UPS no longer supports freight shipments and has discontinued its freight services. TForce, which previously handled UPS Freight shipments, is now a separate carrier. For freight shipment support, you can use the TForce plugin, available here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Why did my UPS shipping rates suddenly stop displaying, and how can I resolve authentication errors related to “Invalid Authentication Information” in the PluginHive WooCommerce UPS Shipping Plugin?

To resolve the “Invalid Authentication Information” error when generating labels, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate the plugin license and then re-activate it. Go to UPS Shipping → License Activation to perform this step.
3. Re-register your UPS account.
This sequence links your plugin license activation with the UPS account registration, which resolves the authentication error. If you face any difficulties during these steps, seek further assistance.

Why did the issue with live UPS rates and the “Forbidden” error occur, and how can we prevent it from happening again in the PluginHive plugin?

Forbidden usually occurs because the UPS account is not properly linked to plugin.

To resolve the “Failed to get Internal Endpoints – Forbidden” error and restore live rates in the PluginHive UPS plugin, follow these steps:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and then re-activate it. This can be done by going to UPS Shipping > License Activation in your WordPress admin dashboard.
3. Re-register your UPS account within the plugin settings.
This steps should solve the issue.

Why do I get the error “failed to get API access token” when trying to generate a UPS shipping label, even though it was working previously?

The “failed to get API access token” error can often be resolved by following these steps:
1. Ensure that your plugin is updated to the latest version.
2. Deactivate the plugin license and then re-activate it:
– Go to the UPS Shipping section and select License Activation to perform this step.
3. Re-register your UPS account within the plugin.
This should solve the case.

Why do I get the error “The country associated with Shipper’s ShipperNumber must be the same as the shipment’s Shipper’s country” when trying to create UPS shipping labels for orders outside Canada in WooCommerce?

This error occurs when the origin country linked to your UPS account number does not match the “Ship-from” address country used for the shipment.

To resolve this issue:
1. Check and make sure the Ship-from address set in your WooCommerce settings matches the country where your UPS account is registered.
2. Verify that the Ship-from country is not set to a different country than your UPS account origin.
3. Ensure you have disabled the option “Billing Address as Shipper Address on Label” in your shipping settings. This prevents the system from using the customer’s address as the origin.
Correcting these settings will resolve the error and allow you to generate shipping labels for international orders.

Why do I receive a “Failed to get api access token” error when generating shipping labels after updating my PluginHive subscription and API key?

This error typically occurs when your plugin license activation is not properly linked to your UPS account registration in the plugin. To resolve this issue:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and reactivate it. Navigate to UPS Registration → License Activation, then re-activate.
3. Re-register your UPS account within the plugin.
Following these steps will properly link your license and UPS registration, resolving the access token error.

Why do I receive the error “The postal code 73049 is invalid for WI United States” when trying to print a shipping label, and how can I fix it?

The error occurs because the ShipTo address in your order contains a mismatched combination: the postal code “73049” (which belongs to Jones, Oklahoma) is incorrectly paired with the state “WI” (Wisconsin). This is not a valid address combination. To resolve the issue:
– Go to the respective order in your store.
– Edit the billing/shipping address.
– Enter a valid address with the correct state and corresponding postal code.
– After updating, try generating the shipping label again. This should resolve the error.

Why do I see the error “A shipment cannot have a KGS/IN or LBS/CM or OZS/CM as its unit of measurements [Error Code: 120548]” when generating a UPS label?

This error occurs because of a mismatch between the weight and dimension unit settings in the plugin and the country requirements. For example, if your plugin is set to use LBS/IN while your country requires KG/CM, UPS will not accept the shipment request and will return this error. To resolve this, please check the units you have selected under WooCommerce –> Settings –> Products –> Measurement Units?

Please change it to either KG/CM or LB/IN as per your country’s Measurement Units and try again.

Why does the error “The ShipFrom country must be the same as the Shipper country [Error Code: 120317]” appear when generating a UPS label, even though the plugin allows setting a different Ship From address?

This error occurs because UPS requires the origin country linked to your UPS account (Shipper country) to match the Ship From address country on the label. To resolve this, ensure that your UPS account is registered in the same country as your Ship From address. This restriction is imposed by UPS, not by the PluginHive plugin. Double-check your UPS account’s country and update the Ship From address accordingly to generate the shipping label successfully.

Why is my PluginHive UPS plugin not retrieving UPS rates at checkout, and how can I resolve the “Invalid Authentication Information” error?

The “Invalid Authentication Information” error occurs when the plugin license activation is not properly linked to your UPS account registration. To resolve this and restore UPS rate retrieval at checkout, follow these steps:
1. Update the plugin to its latest version.
2. Go to the plugin’s admin area and navigate to UPS Shipping > License Activation.
3. Deactivate your current plugin license and then re-activate it.
4. After re-activating the license, re-register your UPS account with the plugin.
This process should re-establish the correct authentication link between your PluginHive license and your UPS account, allowing rates to show correctly at checkout. If you encounter any issues during these steps, consult the plugin documentation or contact PluginHive support for further assistance.

Why is my UPS shipping plugin not working after updating the API keys, and how can I resolve the ‘Forbidden’ error so that customers can make purchases and shipping labels are auto-generated?

The ‘Forbidden’ error likely occurs if the plugin license activation is not linked to the UPS account registration process. To resolve this issue:
1. Deactivate the plugin license and then re-activate it by navigating to UPS Shipping → License.
2. Update the plugin to its latest version
3. Re-register your UPS account by navigating to UPS Shipping → Registration
Following these steps should help resolve the issue and enable customers to make purchases with auto-generated shipping labels.

Why is the PluginHive UPS plugin not retrieving UPS rates at checkout even after activating the license, and how can I resolve the “Invalid Authentication Information” error?

If the PluginHive UPS plugin is not retrieving UPS rates at checkout and you encounter an “Invalid Authentication Information” error, this typically indicates that the plugin license activation is not properly linked to the UPS account registration. To resolve this issue, follow these steps:
1. Update the plugin to the latest version.
2. Deactivate your plugin license, then re-activate it. To do this, go to the UPS Shipping section and select License Activation.
3. Re-register your UPS account through the plugin interface to establish the proper connection.
These steps should resolve authentication issues and allow the plugin to retrieve UPS rates successfully. If you encounter any difficulties during the process, contact PluginHive support with relevant details for further assistance.

Why is the system not generating UPS shipping labels, and how can I resolve the error message “e2ef11299d0f26d0753872aee07c808274f85f1e1129c9ecabbe624768acd8e0 unavailable”?

The error message indicates an issue with your plugin version or UPS account connection. To resolve this:
1. Update the PluginHive UPS plugin to the latest version.
2. Deactivate the plugin license and then re-activate it. You can do this by going to UPS Shipping → License Activation in your admin panel.
3. Re-register your UPS account within the plugin settings.
These steps usually resolve the issue.

Why is the UPS Shipping Plugin for WooCommerce not working even after I manually updated it to the latest version, and I am seeing an error: “Please use a valid plugin license to continue using WooCommerce UPS Shipping Plugin with Print Label.”?

If you are receiving the error “Please use a valid plugin license to continue using WooCommerce UPS Shipping Plugin with Print Label,” it means the plugin’s license is not activated. The plugin requires an active license to function.

Try activating the license from your WordPress admin panel.

Once the license is active, the plugin will function correctly.

Why is UPS no longer calculating shipping rates for my customers and showing an “Invalid Authentication Information” error?

To resolve this issue, follow these steps:
1. Update the Plugin: Ensure that the plugin is updated to its latest version.
2. Deactivate and Reactivate the License:
– Go to the UPS Shipping section in your WordPress admin panel.
– Navigate to License Activation.
– Deactivate your current plugin license and then reactivate it.
3. Re-register Your UPS Account: After reactivating the license, go ahead and register your UPS account again within the plugin settings.

These steps should resolve the authentication error and restore UPS shipping rate calculations for your customers.

Why was I getting the error “The requested accessory option is unavailable between the selected locations” when trying to get UPS rates on my site?

This error appears if an accessory option is enabled that is not available for the selected shipment route or details. It is recommended to check on ups.com if the requested service, with the same packing details, address, and any additional enabled options, is supported by UPS for the shipment, and to ensure those options are correctly set in your plugin settings.

Why was the shipping label not generated or emailed, even though shipping was calculated and the settings seem correct?

To resolve the issue of the shipping label not being generated or emailed, enable the “Debug Mode” in the plugin settings, attempt to generate the shipping label again, and then submit a Diagnostic Report via the “Help & Support” page in the plugin settings with the provided ticket reference number. Once done our support team will get back to you.

Why was there “no label” button available after placing a UPS order and how can I resolve the issue?

The label button may not appear if the label creation failed. Kindly check the order and try to print the label again. Here is the article for the reference: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#printing-your-first-ups-shipping-label
If the issue persists, reach out to pluginhive support with diagnostic report.

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WooCommerce UPS Plugin