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UPS Account Setup & OAuth Integration – WooCommerce UPS FAQs

    Common questions on setting up and managing your UPS account with OAuth

Questions in this section:

After completing the steps to connect UPS with WooCommerce, is any further action required to enable the REST API using UPS OAuth?

No further action is required if you have completed the UPS registration process as described in the PluginHive knowledge base article and updated the plugin to the latest version. The plugin will work seamlessly with the UPS REST API using OAuth once these steps are done.

After completing the UPS registration, how can I confirm that the WooCommerce UPS Shipping Plugin is working correctly?

Once UPS OAuth registration is complete and configuration is correct, you should see UPS shipping rates displayed automatically on the cart or checkout page. To verify:
1. Add a product to the cart in your store.
2. Go to the cart or checkout page and enter a US address to get an estimated shipping quote.
3. Confirm that UPS shipping methods and rates are shown.
4. Try generating a test label.
If rates display correctly, and you generated the label without any issue, your connection is successful. If not, ensure registration is complete and plugin settings are accurate.

After PluginHive support re-registered my UPS account, how can I confirm everything is working?

After re-registration, check the live rates, try generating a shipping label. If you get the rates and the label is created successfully, the issue is resolved.

After registering my UPS account with the plugin, how do I confirm everything is working correctly with OAuth?

Once your UPS account registration is complete and you have verified your account number in the “Account & Payment” section of your UPS profile:
1. Test the integration by checking if UPS rates display correctly for your WooCommerce products at checkout.
2. Attempt to generate a UPS shipping label for an order.
If both functions work without issues, your OAuth setup and plugin integration are successfully completed. If you encounter errors, verify your account details and try the registration process again.

Can a US-based UPS account still be used with PluginHive’s WooCommerce UPS plugin, and are there any shipping limitations?

Yes, a US-based UPS account can be integrated with PluginHive’s WooCommerce UPS Shipping Plugin with Print Label. It allows you to display real-time UPS shipping rates on your WooCommerce store, print shipping labels, pay for postage, choose custom or UPS flat rate boxes, and send UPS tracking details to customers via email. The plugin integrates with your UPS account and supports shipments wherever your UPS account allows.

Can I allow customers to enter their own UPS account number at checkout so that shipping charges are billed directly to their UPS account instead of ours?

The PluginHive WooCommerce UPS Shipping plugin only supports charging the store owner’s UPS account. Customers cannot enter their own UPS account number at checkout.
You can reach out to pluginhive support for more details.

Can I authenticate the UPS plugin using OAuth 2.0 now that UPS has phased out the access key method?

To connect your UPS account, follow the UPS direct registration process supported by the plugin, which aligns with UPS’s latest authentication requirements. Here are the steps:
1. Carefully read the information presented during the account connection process and select the checkbox at the bottom.
2. Click the “Agree & Continue” button.
3. Choose the “Register with UPS Ready” option to begin registration.
4. You will be redirected to the UPS Registration page.
5. Enter your UPS account number and click “CONNECT TO YOUR UPS ACCOUNT.”
6. You will be directed to the UPS login page; enter your Username and click “Continue.”
7. Enter your Password to log in.
8. Proceed to the next step as instructed.
Once registered, your UPS account will be successfully connected with the plugin. For detailed guidance, refer to the PluginHive Knowledge Base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account.

Can I connect the same UPS account to multiple websites using the WooCommerce UPS Shipping Plugin, or will this cause any issues with the connection on my first site?

Yes, you can register and use the same UPS account on multiple websites with the WooCommerce UPS Shipping Plugin. This will not cause any issues with the connection on your first site. Each website can independently connect to and use the same UPS account credentials for shipping without conflict.

Can I enable EDI only for certain UPS accounts or individual shipments using the plugin?

No, once you activate the “EDI on Shipping Labels” option under International Forms within the plugin, it is applied to all international shipments supported by UPS. The plugin does not support enabling EDI for specific accounts or for individual shipments. The EDI setting is applied globally across all applicable international shipments.

Can I pack multiple items in one box using the UPS shipping plugin? How does the plugin choose which box to use, and does it take weight and size into account for packing when I choose pack into boxes?

Yes, you can configure the plugin to pack multiple items in one box by setting the packaging method to “Box Packaging.” In this mode, you can define custom box sizes according to your requirements. The plugin automatically selects the most suitable box for each order by considering both the weight and dimensions of the items. To set this up:

1. Go to the plugin settings and select the ‘Box Packaging’ method.
2. Configure your custom boxes with their dimensions and maximum weight limits.
3. The plugin will calculate and select the most appropriate box for each order based on the combined weight and dimensions of the items being shipped.

For detailed instructions, refer to the PluginHive knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#pack-products-using-ups-boxes

Can I set up the PluginHive UPS plugin to use different UPS account numbers for specific shipping services (e.g., one account for 2nd Day Air and another for other services)?

The PluginHive UPS plugin does not support integrating multiple UPS accounts. All shipping services will use the single account configured within the plugin, and it is not possible to assign different accounts to specific UPS services using this plugin.

Can I still use PluginHive’s shipping plugin if I’m shipping from the US to Europe?

Yes, you can use the PluginHive WooCommerce UPS Shipping Plugin with a US-based UPS account to ship items to Europe or other international destinations. The plugin integrates with your UPS account and supports shipments wherever your UPS account allows.

Can I test the PluginHive UPS plugin with my new international Israeli UPS account before the refund period expires?

Yes, you can test the PluginHive UPS plugin with your UPS account during the 30-day refund period. If you need assistance integrating your Israeli international UPS account, PluginHive support can assist you with the setup and configuration.

Can I test UPS Access Points functionality on a staging site before going live, and will it affect my UPS dashboard?

Yes, you can fully test the UPS Access Points feature on your staging site without affecting your live UPS dashboard. Checking shipping rates and displaying Access Points in staging mode will not make any changes in your UPS dashboard. Only when you actually create and process a shipment will it be reflected in your UPS account. This allows you to safely test the functionality before making it available on your live store.

Can I use a UPS CampusShip account to register with the UPS plugin, and what type of account do I need?

The UPS CampusShip profile cannot be registered with the UPS plugin. UPS CampusShip IDs can only be used with the UPS CampusShip application. To use the plugin, you should:
– Create a new ups.com user account.
– Sync your UPS account number with this new ups.com user.
– Register the UPS account associated with your ups.com user to use with the plugin.

Can I validate my staging website with another API key using my current account?

A single site license can only be activated on one site at a time. To use the plugin on both your live site and a staging or development site, you must purchase an additional plugin license. Each site (including development or sub-sites) requires its own valid license key for activation.

Can PluginHive provide the email address linked to our account if we do not have the order number?

PluginHive cannot provide the associated email address without the plugin purchase order number, as they require it to locate account details. Alternatively, providing the registered email address or sharing the domain name might help in locating the purchase, but without the order number or more information, the account cannot be traced.

Can suppliers generate the UPS shipping label through our UPS account, or can we send them a pre-generated label, and what is the best approach to ensure UPS picks up from the correct supplier?

Suppliers (vendors) can generate UPS shipping labels for their specific orders using your store’s UPS account, which is integrated in the WooCommerce set up. This allows label generation directly from the vendor’s dashboard for their orders, ensuring the correct ship-from address is used. Alternatively, the admin can generate shipping labels on behalf of suppliers and provide them. However, since vendors cannot currently schedule UPS pickups through the plugin, the recommended approach is:
– Vendors generate shipping labels for their orders using your UPS account.
– Admin manually arranges UPS pickups for the respective supplier addresses.
– This workflow ensures that packages are labeled properly and picked up from the correct locations, but does require some degree of manual coordination by store administrators.

Can the same set of UPS login credentials and API key be used for the UPS WooCommerce plugin on multiple WordPress sites?

You can use the same UPS login credentials on multiple sites. However, the API key provided with a single plugin license can be activated on only one site at a time.

Can we pay for a new PluginHive account and remove the unknown (old) account from our site?

You can make a new purchase using a valid email address to create a new PluginHive account. However, PluginHive cannot remove or delete the previous (unknown) account unless it can be traced and confirmation for deletion is received from the registered email address associated with that account. If you want to proceed with a new purchase, ensure you use an accessible and valid email address for account management and support.

Do I need a separate PluginHive account ID for UPS plugin integration, and what credentials should I use?

No separate PluginHive account ID is required for UPS plugin integration. You should need your existing UPS account credentials (UPS account number, username and password) for authentication.

Do I need to complete any setup within the UPS account itself to enable insurance costs, or is enabling insurance in the plugin settings sufficient?

To enable insurance, you only need to turn on the insurance option in the plugin settings. No additional setup in the UPS account is required beyond this. For individual products, you can add custom values for insurance. For more details, refer to:https://www.pluginhive.com/knowledge-base/insurance-policy-ups/

Do I need to have a UPS account to use the PluginHive UPS shipping plugin, or can I bypass this requirement?

Yes, you need to have a UPS account to use the PluginHive UPS shipping plugin. To complete the registration and enable shipping functionality, you must provide your UPS account number, username, and password within the plugin settings. This information is required to authenticate with UPS and retrieve real-time shipping rates and services.

Do I need to have a UPS account to use the PluginHive WooCommerce UPS plugin, or is purchasing the plugin sufficient for UPS integration?

You must have an active UPS account to use the PluginHive WooCommerce UPS plugin. The plugin requires you to integrate your UPS account in order to access live shipping rates and generate shipments through UPS. Simply purchasing the plugin alone is not sufficient; UPS account integration is a mandatory requirement for full functionality.

Do I need to have the “UPS Shipping Method for WooCommerce” plugin installed, or will PluginHive’s plugin work independently with my UPS account?

Yes, You need to purchase, install, and activate the WooCommerce UPS Shipping Plugin with Print Label from PluginHive. After installation, complete the registration using your UPS account number and UPS login credentials. Once the setup is complete, the plugin will work independently with your UPS account.

Do I need to make any changes to my UPS account or adjust settings within the WooCommerce UPS plugin to enable shipping to Canada?

To configure shipping for specific countries using the WooCommerce UPS plugin, follow these steps:

1. Go to the UPS plugin settings in your WooCommerce dashboard.
2. Navigate to the “Rates and Service” tab.
3. Under “Method Availability,” select “Specific Countries.”
4. In the provided field, enter “Canada” if you want to offer UPS shipping rates only to Canadian customers. Enter both “United States” and “Canada” to enable shipping to both countries.
5. Save your changes.

The UPS plugin will fetch and display real-time UPS shipping rates only for the countries you specify under “Specific Countries.” No additional shopping cart configuration is required, as the plugin directly connects to the UPS API to fetch rates for the selected countries.

Do I need to re-register my UPS account in the PluginHive UPS plugin when I see a “re-register” notification?

The “re-register” notification indicates that you need to re-register your UPS account with the plugin. This is a standard process after registering with UPS and does not indicate a major problem. Simply follow the prompt to re-register your account within the plugin to ensure continued functionality.

Do I need to remove the UPS account and re-register if the plugin is updated and deactivating/reactivating the license did not work?

Yes, you will need to remove and re-register your UPS account within the plugin settings after ensuring the plugin is updated to the latest version and the license has been deactivated and reactivated. This process is necessary to properly reset the UPS integration and resolve the issue with shipping options not showing.

Do I need to take any action on my website due to UPS retiring Access Keys, or has the UPS OAuth process already been implemented?

Yes, you need to register your UPS account in the plugin to switch to the new OAuth process.

Please update the plugin to the latest version, then go to UPS Shipping > Registration and complete the registration steps.

Kindly follow this link to complete the UPS OAuth registration: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

Do we need to register our website with UPS due to recent changes in their authentication process, and what steps should we follow?

Yes, since UPS has moved to a Restful API, you need to register your UPS account to continue using UPS shipping services. You can complete the registration by following the instructions provided in this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account. Once registered, you will be able to ship products through UPS without any issues.

Does a past due payment on my UPS account prevent me from registering or using the PluginHive UPS plugin?

Outstanding payments on your UPS account do not affect the registration or functioning of the PluginHive UPS plugin. Registration issues are typically related to account details or plugin configuration rather than payment status.

Does PluginHive offer a solution similar to ShipStation that bundles all shipping carriers together without needing individual accounts?

PluginHive offers WooCommerce Shipping Services, a multi-carrier solution that automates shipping with live rates, one-click label printing, and order tracking for carriers such as UPS, USPS, FedEx, DHL, Stamps, Aramex, Blue Dart, Australia Post, and Canada Post.

Does PluginHive’s WooCommerce UPS Shipping Plugin fetch my existing UPS account discounts?

Yes, PluginHive’s WooCommerce UPS Shipping Plugin fetches and displays any discounted rates associated with your existing UPS account. If UPS provides you with discount rates, the plugin will retrieve those rates, display them at checkout, and use them for shipment processing.

Does setting up the PluginHive WooCommerce UPS plugin require additional configuration in the UPS Developer Portal for OAuth 2.0 integration?

No, the PluginHive WooCommerce UPS plugin is compatible with UPS OAuth 2.0 registration without the need for extra setup in the UPS Developer Portal. You only need your UPS account number and UPS profile login details to connect your account securely with the plugin and display negotiated rates.

Does the Multiple Carrier Shipping Plugin for WooCommerce support multiple UPS account integration for use with different services?

The Multiple Carrier Shipping Plugin for WooCommerce does not support the integration of multiple UPS accounts. It allows connection to multiple carriers but restricts UPS integration to a single account.

You can check out WooCommerce Shipping Services which support multiple UPS account integrations.

Does the PluginHive UPS plugin support billing the receiver on the customer’s shipping account for shipping, duties, and fees?

Currently, there is no option within the PluginHive UPS plugin to bill the end users who purchase the order on your site. This feature has not been requested by clients previously, and there is no built-in support for billing the receiver for shipping, duties, or fees using the customer’s shipping account within WooCommerce. If you are interested in this functionality, it may be possible to customize the plugin through Paid Customization, with packages starting at $500 per customization.

Does the PluginHive UPS plugin work for businesses based in Italy, or do I need to be based in the US?

Yes, the PluginHive UPS plugin supports shipping worldwide wherever UPS operates, including Italy. You do not need to be based in the US to use the plugin. You can process your shipments from Italy, and the plugin will provide access to the available UPS services for your region. For more details on UPS services available in Italy, you can visit the UPS Italy website: https://www.ups.com/it/en/Home.page.

Does the PluginHive UPS plugin work with Canadian UPS accounts?

Yes, the PluginHive UPS plugin is fully compatible with Canadian UPS accounts. Many clients from Canada use the plugin successfully.

Does the UPS API’s migration from access key authentication to OAuth 2.0 affect our UPS plugin for WooCommerce, and what actions should we take to avoid service disruptions?

Yes, the migration to OAuth 2.0 affects users of the UPS plugin for WooCommerce. The latest version of the plugin has already integrated UPS OAuth. To ensure continued service and avoid disruptions, follow these steps:
– Update your UPS WooCommerce plugin to the latest Version.
– Complete the UPS registration process using the steps provided in the following article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
– No further action is required once these steps are completed. If additional assistance is needed, you can reach out to PluginHive support.

During UPS account addition, how do I determine the correct Payment Account Type and where can I find the “Nickname” field information?

To accurately complete the UPS account addition form, including the Payment Account Type and the Nickname:

Reach out directly to your UPS representative. They can provide you with the correct Payment Account Type for your business and explain how to fill in or set the Nickname field.

How can I add a UPS account number to my UPS.com profile and ensure it works correctly with the PluginHive UPS plugin?

To add your UPS account number to your UPS.com profile and ensure correct integration with the PluginHive UPS plugin, follow these steps:
1. Log in to your UPS.com account.
2. Navigate to the section where you can manage or add your account numbers (usually under ‘Payment Options’ or ‘My UPS’).
3. Add your existing UPS account number
4. After the account number is added, re-register your UPS account in the PluginHive plugin using the newly added UPS account number.
5. Once registration is complete, everything should work.

How can I add UPS shipping to my WooCommerce store that already uses the Canada Post shipping plugin, and will it negatively affect my existing Canada Post setup?

You can add UPS shipping to your WooCommerce store by using the PluginHive WooCommerce UPS Shipping plugin. This plugin integrates UPS shipping into your store, providing features such as real-time UPS shipping rates on your cart and checkout pages, the ability to print UPS shipping labels and pay postage from within WooCommerce, support for both custom and UPS flat rate boxes, as well as automatic email notifications with tracking details to customers. Both the UPS and Canada Post shipping plugins function independently and will not interfere with each other, allowing you to offer both shipping options without negatively affecting your existing Canada Post setup.

How can I authenticate my PluginHive account if the person or email address that originally purchased the plugin is no longer with our company?

To authenticate your PluginHive account, you need either the purchase order number or the registered email address used for the original purchase. If you have access to the PluginHive account, you can log in and navigate to the Orders tab to find all order details. If you do not have access to the registered email or order number, authentication cannot proceed, and you may need to purchase a new license for continued support and access to updates.

How can I check whether my site is already using the UPS OAuth 2.0 method with the PluginHive WooCommerce UPS Shipping plugin?

To verify if your site is using the UPS OAuth 2.0 method:
1. Go to UPS Shipping → Registration.
2. If UPS OAuth registration is complete, the page will display the registration completion status along with your UPS account number and the date when registration was finished.
5. If registration is not complete, follow the PluginHive guide to complete the process: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How can I complete the OAuth 2.0 UPS registration process if I do not currently have a UPS account number?

To complete the OAuth 2.0 UPS registration, you are required to have a UPS account number. You can log in to your UPS account and navigate to the “Accounts & payments” tab to find your UPS account number. If you do not have it or face difficulties, it is recommended to contact your UPS representative to obtain the account number, as it is a mandatory detail for completing the OAuth 2.0 integration. You can refer to this article for detailed guidance on registration: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How can I confirm if I have migrated to the UPS OAuth 2.0 (REST API) method in the PluginHive WooCommerce UPS plugin, and what steps should I take if I haven’t completed the migration?

To confirm your migration to the UPS OAuth 2.0 process, follow these steps:
1. Ensure you are using the latest version of the plugin.
2. Verify that your plugin license is active by navigating to UPS Shipping → License Activation on your site.
3. Go to UPS Shipping → Registration. If the UPS OAuth registration is complete, you will see the Registration completion status with your UPS account number and the date when the registration was finished.
4. If the migration is not complete, refer to this article and follow the outlined registration steps: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How can I confirm that my PluginHive UPS plugin update and the OAuth 2.0 integration have been applied correctly?

If you have successfully updated the UPS plugin to the latest version and completed the new UPS OAuth 2.0 account registration, your integration should be working as intended.
If you encounter any issues, consult the official documentation or contact PluginHive support.

How can I confirm that my WooCommerce UPS Shipping plugin is properly set up with OAuth?

To confirm that your WooCommerce UPS Shipping plugin is successfully set up with OAuth, follow these steps:
1. Ensure that you have completed the UPS account registration through the plugin, providing the required details.
2. Test the integration by checking if you can access UPS rates at checkout in your WooCommerce store and successfully generate UPS shipping labels for your orders.
3. If both actions (rate retrieval and label generation) work without error, your OAuth registration is complete and functional.

How can I confirm that the UPS integration is working after troubleshooting or re-registration?

To confirm that the UPS integration is working after troubleshooting or re-registration:

Go to the Cart or Checkout page and check if UPS shipping rates are being displayed.

Try generating a test shipping label from the WooCommerce order page. If the label is created successfully without errors, the integration is working correctly.

How can I connect my UPS account to the PluginHive plugin?

To connect your UPS account to the PluginHive plugin, follow these steps:
https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How can I create or retrieve a new API key for the PluginHive plugin?

To create or retrieve your API key for the PluginHive plugin, follow these steps:
1. Log in to your PluginHive account.
2. Navigate to the “My Account” section.
3. Click on the “API Keys” subsection.
4. Carefully copy both the Product ID and the API Key listed in this section.
5. Save these credentials securely for use with your plugin.
For more detailed instructions, refer to the PluginHive knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

How can I delete my PluginHive account?

To delete your PluginHive account, contact PluginHive support with your request and specify the email address associated with your account. Once your request is received, the support team will confirm and proceed to delete your account. You will receive a confirmation once the deletion is complete.

How can I ensure that the latest UPS plugin is compatible with the new UPS OAuth2.0 integration?

UPS plugin is compatible with UPS OAuth 2.0. As UPS has discontinued its Access Keys support and has introduced the UPS OAuth2.0 integration process. To ensure compatibility, make sure you are using the latest version of the UPS plugin. Follow the updated process to connect your UPS account to the plugin. For step-by-step guidance, refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account.

How can I get the PluginHive UPS shipping plugin to work with the new UPS OAuth 2.0 integration, since UPS no longer uses the Access Key and my plugin is showing issues?

To use the PluginHive UPS Shipping Plugin with UPS’s updated OAuth 2.0 integration, you need to update your plugin to the latest version. The latest version supports OAuth 2.0, allowing you to connect your UPS account using your UPS account number and profile credentials.

Here is the article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How can I get the UPS API key or connect my account if I have recently signed up?

To activate your plugin license, kindly follow this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

Once done, go ahead and register your UPS account: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How can I include a US FDA registration certificate or similar additional documents with shipments to the US using the WooCommerce UPS Shipping Plugin?

For international shipments, including those to the US, you can upload additional documents such as a US FDA registration certificate through the WooCommerce admin panel:
1. Go to the WooCommerce “Edit Order” page for the order you wish to process.
2. Locate the section for uploading additional shipment documents (available only for international shipments).
3. Upload the required certificate or document.
4. Confirm with your UPS representative under which document category the US FDA certificate should be filed.
This process is manual and needs to be repeated for each applicable order.

How can I obtain my correct UPS account number for plugin registration?

To find your correct UPS account number:
1. Log in to your UPS account at https://www.ups.com/.
2. Go to your account settings or the profile section.
3. Look for your UPS account number under account information.
4. Use this number when registering or re-registering your UPS account in the PluginHive UPS plugin.

How can I remove or change the UPS account connected to my PluginHive plugin when there is no visible “Remove Account & Re-Register” option under UPS Registration?

If the “Remove Account & Re-Register” option is not visible under the UPS Registration section, it is likely because your plugin license is not active. To resolve this and be able to change the UPS account, follow these steps:

1. Go to the UPS Shipping section in your site backend.
2. Navigate to License Activation and ensure your plugin license is activated.
3. Once the license is active, revisit the Registration page, where the “Remove Account & Re-Register” option should now be available.

How can I reset my password if I am unable to log in to my PluginHive account because the password is incorrect?

If you are unable to log in to your PluginHive account due to an incorrect password, you can reset your password by following these steps:
1. Go to the PluginHive login page.
2. Click on the “lost your password?”
3. Enter the email address associated with your PluginHive account.
4. Check your email inbox for a password reset link from PluginHive.
5. Follow the instructions in the email to set a new password and regain access to your account.

If you do not receive the password reset email or face any issues, contact PluginHive support with your purchase order number for further assistance.

How can I reset or set my password for my account?

You can reset or set your password by visiting PluginHive.com. Simply enter the email address associated with your PluginHive account and click on “Lost your password?”. You’ll receive an email with instructions to reset your password.

If you don’t see the email, please check your spam or junk folder. If you face any issues, feel free to reach out to [email protected] for assistance.

How can I restore functionality if I am using an old version of the PluginHive plugin and have not connected my UPS account with the latest integration?

If you are using an older version of the plugin and your UPS account is not connected with the latest OAuth integration, you need to:
1. Purchase or renew your active plugin license using the official PluginHive website: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
2. After obtaining an active license, download and install the latest version of the plugin.
3. Follow the instructions in the knowledge base to set up the plugin and connect your UPS account using the most recent integration method: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/
These steps ensure that your rates are fetched from UPS and the plugin functions correctly.

How can I set up my WooCommerce site so that customers are not charged for UPS delivery, and the company covers all shipping costs through their own UPS account?

To ensure customers are not charged for UPS delivery and that your company pays the shipping costs via the company UPS account, follow these steps:
1. In your WooCommerce settings, disable real-time shipping rates from the UPS plugin to prevent customers from seeing and being charged for calculated shipping costs at checkout.
2. Go to WooCommerce > Settings > Shipping > Shipping Zones.
3. You can add a “Free Shipping” method to each relevant shipping zone that you want to offer this service in.
4. Your company will be billed directly by UPS for any shipment costs, as set up through your company’s UPS account.

By configuring free shipping and disabling live rates, you ensure that shipping is free for customers and all costs are invoiced to your business by UPS.

How can I ship items from France using UPS and ensure that my Germany-based UPS account is billed for the shipments?

To ship items from France and ensure your Germany-based UPS account is billed, follow these steps:
1. Set up a France-based UPS account for physical shipment pickup, as UPS requires the ship-from country to match your account’s registration country.
2. In the PluginHive UPS plugin, use your Germany account as a third-party payer:
– Under the Shipping Labels tab, configure the following options:
– Set “Transportation Charges to Third Party” to use your Germany-based UPS account, which allows shipping costs to be billed there, even if shipping from France.
– Optionally set “Duties and Taxes Payer” to Third Party as well, which will bill any customs duties or taxes to your Germany account.
Please note: While billing can be managed this way, you must still have a France-based pickup account to physically ship out of France. This requirement is imposed by UPS.

How can I update my PluginHive UPS plugin to use the new UPS REST API with OAuth 2.0, as the Access Keys are retiring?

To transition your PluginHive UPS plugin to use the UPS REST API (OAuth 2.0 method) due to the retirement of Access Keys, follow these steps:
1. Ensure you are using the latest version of the UPS plugin.
2. Go to the plugin settings and navigate to UPS Shipping → Registration.
3. Connect your UPS account by following the on-screen instructions, which will use the UPS OAuth 2.0 authentication method.
4. If you see a “connection successful” message, your account is connected with OAuth 2.0 and using the new REST API.
For detailed instructions and screenshots, refer to the official PluginHive guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How can I upgrade from the inactive UPS API key to the new UPS REST API in the PluginHive WooCommerce UPS Shipping plugin?

To upgrade to the new UPS REST API in the PluginHive WooCommerce UPS Shipping plugin, you first need to activate the plugin license by following the steps in this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license
Once the license is activated, you can register your UPS account within the plugin to connect to the UPS REST API. Please refer to the detailed steps provided: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How do I access or update my UPS credentials in the PluginHive WooCommerce UPS plugin?

UPS credentials and account information can be managed within the plugin settings as follows:
1. Navigate to UPS Shipping in the plugin menu.
2. Under “Registration,” check and update the UPS account number being used.
3. Complete the registration.

How do I access the screen to re-register my UPS account in the PluginHive plugin?

To re-register your UPS account, follow the guide here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account On the registration page, there will be a “Re-register” tab available for you to use.

How do I add a second UPS carrier account to the PluginHive plugin for handling different types of shipments?

Currently, the PluginHive plugin only allows you to connect a single UPS account. There is no option to link or use multiple separate UPS accounts within the plugin. Many users manage all shipment types through a single UPS account, which can help consolidate shipping volumes and potentially secure better UPS discounts. At this time, you will need to select one UPS account for all your shipping activity within the plugin.

How do I change or enter a new API key for the WooCommerce UPS Shipping plugin?

To change or enter a new API key, go to UPS Shipping → License → API Key Activation on your site. Here, you can activate your new API key. Update the new API key under plugin settings. For detailed instructions, you can refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate_license

How do I complete the OAuth 2.0 registration for the PluginHive UPS WooCommerce plugin after updating the version?

To complete the OAuth 2.0 registration in the PluginHive UPS plugin, follow these steps:
1. Navigate to the UPS plugin settings in your WordPress admin dashboard.
2. Go to the UPS account registration section.
3. Click on “OAuth registration.”
4. When prompted, type YES exactly as instructed to continue.
5. Follow the on-screen instructions to connect and authorize your UPS account.
6. For additional guidance, refer to PluginHive’s step-by-step knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

Completing these steps will successfully register your plugin with OAuth 2.0 and connect it with your UPS account.

How do I complete the UPS OAuth2.0 integration for the PluginHive WooCommerce UPS Shipping Plugin?

To complete the UPS OAuth2.0 integration:
1. Go to your WordPress dashboard.
2. Navigate to the PluginHive UPS Shipping Plugin settings.
3. Look for UPS Registration and click the Registration button.
4. Complete the registration prompts and provide your UPS account details as required.
5. Once the integration is successful, save the settings.
You can find detailed instructions in this knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How do I complete UPS OAuth 2.0 registration in the WooCommerce UPS Shipping Plugin?

To complete UPS OAuth 2.0 registration with the PluginHive WooCommerce UPS Shipping Plugin:
1. Log in to your WordPress admin panel.
2. Navigate to the UPS Shipping Plugin settings.
3. Read the on-screen instructions and check the acknowledgement box.
4. Click on the “Agree & Continue” button.
5. Select “Register with UPS Ready.”
6. Enter your UPS account number and click “CONNECT TO YOUR UPS ACCOUNT.”
7. Enter your UPS username and password on the UPS login page.
8. Complete the on-screen steps until you see a successful registration confirmation.
Once registered, the plugin can retrieve shipping rates and generate labels. For further guidance, visit: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How do I complete UPS OAuth Registration in the PluginHive UPS plugin?

To complete the UPS OAuth Registration:
1. Go to the UPS settings within the PluginHive plugin on your WordPress site.
2. Navigate to UPS Shipping>Registration. Then, go ahead and complete the registration.
3. You can refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How do I configure the UPS OAuth authentication (with secret ID and key) with the PluginHive UPS shipping plugin?

The PluginHive UPS shipping plugin is compatible with the UPS OAuth2.0 integration process. You do not need to enter the UPS Client ID and Secret Key in the plugin. Instead, connect your UPS account by entering your UPS Account number and profile login credentials directly within the plugin. To set this up:
1. Access the plugin settings in your WooCommerce dashboard.
2. Click on “UPS Registration” and then the “Registration” button.
3. Enter your UPS Account number and profile login credentials as prompted.
4. Follow the prompts to complete the registration process.

For detailed instructions and screenshots, refer to this guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

Once registered, your UPS account will be successfully integrated without needing the Client ID or Secret Key.

How do I confirm my UPS OAuth Registration is complete in the PluginHive plugin?

If your UPS OAuth registration is complete, you’ll see the message “Congratulations on successfully registering your UPS Account! Now, it’s time to head over to the settings and make any necessary configurations. Get ready for a seamless shipping experience!”
You’ll also see the UPS account number and the registration date under UPS Shipping > Registration.

How do I connect my UPS account through World Wide Express to the PluginHive WooCommerce UPS Shipping plugin?

To connect your UPS account to the PluginHive WooCommerce UPS Shipping plugin, you need your UPS account number and UPS Profile login credentials. Please obtain these details from World Wide Express. Once you have them:
1. Go to the WooCommerce UPS Shipping plugin settings.
2. Follow the instructions in this guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
3. Click on the “UPS Registration” button as specified and enter your UPS account number and login details as required.
4. Ensure the UPS account number is added in the UPS Profile section.

How do I ensure my UPS OAuth integration is complete in the PluginHive UPS plugin?

To ensure your UPS OAuth integration is complete, go to UPS Shipping > Registration in the plugin settings. If the registration status shows as “Successful,” then your OAuth setup is complete and you’re fully connected to the UPS REST API.

If you don’t see a successful status, please complete the registration process using your UPS account credentials.

How do I ensure my WooCommerce plugin is properly configured to connect with UPS, especially after the recent API changes?

To ensure your WooCommerce plugin is properly configured with UPS after API changes, follow these steps:
1. Verify you are using the latest plugin version . You can check this on your WordPress Plugins page.
2. If you are not on the latest version, activate your plugin license and update the plugin.
3. Navigate to your WordPress Dashboard > UPS Shipping > Registration page.
4. If you see the message “Congratulations on successfully registering your UPS Account!”, your UPS Account is connected via UPS OAuth integration.
5. If you do not see this message or the Registration page, register your UPS account following the steps here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How do I ensure the PluginHive UPS plugin is correctly connected to the desired UPS account?

To ensure the plugin is connected to the correct UPS account, go to UPS Shipping → Registration and check if the UPS account number displayed is the one you want to use.

If it’s not, you can remove the current account and re-register using the correct UPS account number.

How do I migrate my WooCommerce UPS Shipping Plugin to use UPS OAuth 2.0 authentication? Do I need to update the plugin, and what are the required steps?

To migrate your WooCommerce UPS Shipping Plugin to use UPS OAuth 2.0 authentication, follow these steps:
1. Update the plugin to the latest version via the WordPress Dashboard > Updates section.
2. After updating, go to UPS Shipping > Registration in the plugin.
3. If you have already completed the UPS OAuth registration, you will see a confirmation message with your UPS account number and registration date.
4. If you have not completed the registration, follow the instructions provided here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
5. Once registration is completed, no further action is needed. You can continue using the plugin as usual.

How do I properly connect my UPS account to show shipping options in the PluginHive plugin?

Please check this article for step-by-step guidance on how to complete the OAuth registration successfully: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How do I properly integrate the WooCommerce UPS Shipping Plugin with my UPS account and resolve the popup regarding REST API integration in my WordPress dashboard?

To ensure proper integration of the WooCommerce UPS Shipping Plugin with your UPS account and resolve the REST API integration popup, follow these steps:
1. Register your UPS account by completing the UPS OAuth registration.
2. Refer to the following knowledge base article for detailed step-by-step guidance on connecting your UPS account: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
3. For a complete plugin setup, consult the full documentation here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/
By completing the OAuth registration and updating the plugin, the REST API integration issue should be resolved.

How do I re-register my UPS account in the PluginHive plugin after renewing my license or updating the plugin?

To re-register your UPS account in the PluginHive plugin:

1. Go to the plugin’s UPS settings page in your WordPress dashboard.
2. Locate the section for UPS account registration.
3. Enter your current UPS account number and credentials as requested.
4. Follow the prompts to save and register the UPS account.

You can refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How do I re-register my UPS account in the PluginHive UPS Shipping plugin?

To re-register your UPS account in the PluginHive UPS Shipping plugin:
1. Go to the UPS Shipping page within the plugin settings.
2. Locate the option labeled “Remove Account & Re-register.”
3. Click on “Remove Account & Re-register” and follow the prompts to complete the registration process.
4. Refer to the official PluginHive setup article for detailed steps: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How do I re-register my UPS account in the WooCommerce UPS shipping plugin?

To re-register your UPS account:
1. Go to the plugin’s UPS Registration page.
2. Click on “re-register” or follow the detailed steps in this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
3. Complete the re-registration process as guided.
This should resolve issues related to permissions or connection with your UPS account.

How do I re-register my UPS account with the PluginHive WooCommerce UPS Shipping plugin?

To re-register your UPS account:
1. In your WordPress admin, navigate to UPS Shipping → Registration.
2. Complete the re-registration form by entering your UPS.com account credentials and required information.
3. Save your changes to ensure the account is fully re-registered.
This should refresh your UPS account connection with the plugin and help resolve any issues related to account authorization or rate fetching.

How do I resolve issues if I have registered the plugin with the wrong UPS account number?

If you’ve registered the plugin with the wrong UPS account number, please remove the existing account from the plugin and re-register using the correct UPS account number and login credentials.

How do I resolve plugin issues when asked to re-register my UPS account?

To re-register your UPS account within the PluginHive plugin:
1. Go to the plugin settings and locate the UPS Registration section.
2. Deactivate the current plugin license and reactivate it via License Activation.
3. Enter your UPS account credentials and re-register the account as prompted.
4. You can refer: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How do I set up my UPS account in the PluginHive WooCommerce UPS Shipping plugin if I do not see where to enter UPS credentials?

You no longer need to manually enter UPS credentials as in the previous method. The updated PluginHive WooCommerce UPS Shipping plugin allows you to directly register your UPS account within the plugin interface. To do this:
1. Open the plugin settings in your WordPress admin dashboard.
2. Initiate the UPS account registration using the provided registration option.
3. Follow the detailed steps in the knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
This updated process connects your UPS account automatically, so your shipping rates and services appear as expected.

How do I set up OAuth 2.0 registration for UPS using the PluginHive plugin?

To set up OAuth 2.0 registration for UPS using the PluginHive plugin, follow these steps:
1. Update your plugin to the latest Version, as the new UPS OAuth integration is available in this version.
2. Complete the UPS registration process by following the instructions in this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account.
3. If further assistance is needed, you can reach out to PluginHive support.

How do I update my UPS account password in the PluginHive plugin after changing it on ups.com?

After resetting your UPS account password on ups.com, you need to re-register your UPS account in the PluginHive plugin with the new password. Follow these steps:
1. Log in to your PluginHive plugin dashboard on your website.
2. Go to the UPS account registration section (often labeled as “UPS Registration” or similar).
3. Remove or update the existing UPS account connection by entering your updated credentials, including the new password.
4. Save the changes to ensure your website reconnects with your UPS account using the new password.
If you have trouble locating the registration area, refer to the plugin’s UPS account setup section on your site.

How do I update the UPS API key in the PluginHive WooCommerce plugin?

To update your UPS API key in the PluginHive WooCommerce plugin, follow these steps:
1. Go to your WordPress site dashboard.
2. Navigate to UPS Shipping → License Activation.
3. Enable the API Key deactivation checkbox and save changes.
4. Go to Plugins → Installed Plugins, then deactivate and reactivate the UPS plugin.
5. Go back to License Activation → API Key Activation, enter the new API Key, and save changes.

How do I upgrade my old UPS shipping plugin (version 1.2.14) to support the latest OAuth 2.0 integration with the basic UPS option?

To upgrade your UPS shipping plugin and enable the latest OAuth 2.0 integration, follow these steps:
1. Ensure you have an active PluginHive UPS plugin license. If you do not have one, you can purchase it here: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
2. Once you have purchased the license and received your new API license key, log in to your WordPress/WooCommerce site.
3. Navigate to the plugins section and update your UPS shipping plugin to the latest version. You can install the plugin zip.
4. After updating, enter your API license key within the plugin settings to activate the latest features.
5. Complete the OAuth 2.0 registration inside the plugin to securely connect your UPS account.

By following these steps, you’ll be able to upgrade your plugin and use the new OAuth 2.0 integration, ensuring continued support and feature updates.

How do I upgrade my PluginHive UPS integration to use the UPS REST API now that the older APIs are retired?

Make sure that the plugin license is active and you’re using the latest version of the plugin.
To upgrade your PluginHive UPS integration to the UPS REST API, follow these steps:
1. Register for UPS OAuth by following the detailed instructions in this PluginHive article: [Register your UPS Account](https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account).
2. Ensure you are using the latest version of the PluginHive UPS plugin.
If you need further assistance during this upgrade process, feel free to reach out to PluginHive support.

How do I upgrade the PluginHive UPS plugin to use the new REST API connection with UPS OAuth 2.0?

To upgrade the PluginHive UPS plugin to use the new REST API connection with UPS OAuth 2.0, follow these steps:
1. Once you activate the plugin license, you need to complete the OAuth registration.
Register for UPS OAuth by creating a connection on your UPS account.
2. Follow the instructions provided in the PluginHive knowledge base: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How do I verify that my UPS account is linked to my UPS profile in the PluginHive plugin?

To verify that your UPS account is linked correctly:

1. Log in to your UPS profile at ups.com.
2. Navigate to the “Accounts & Payments” section.
3. Check if your account number is listed and active. If it is not present, add it to your profile.
4. After confirming the account is added, ensure the same account number is entered in your PluginHive UPS plugin.

How long does it take for the UPS shipping label charge to appear in my UPS account after generating a label through the plugin?

The plugin connects with UPS using your account credentials, and the label costs are applied based on your agreed rates with UPS.
Payment for the labels is handled directly by UPS through the payment method set up on your account.

I am unable to login to my account. When I try to use the lost password, the emails do not arrive. Please help.

You can try resetting your password using the ‘Lost Password’ option. I recommend checking your junk or spam folder in case the email was filtered there. If you still face any difficulties, please reach out to our support team, and they will assist you with resetting your password.

I am unable to see the plugin download option in my PluginHive account. What can be done?

If you’re unable to see the plugin download option in your PluginHive account, please contact [email protected] for assistance.

I can’t submit the registration for the UPS account in the plugin. Is there anything else I can do?

Please make sure the plugin license is active on the site. To cross-check, please go to UPS Shipping — License — API Key Activation
If the problem persists even after the plugin license is active, then it may require further investigation. The support team may need to check the issue. In such cases, please reach out to [email protected] with the error you are facing while registering your UPS account

I do not have access to the UPS credentials, but the account is functioning via the API. Is it necessary to re-register with the UPS credentials to resolve label creation issues?

Yes, re-registering the UPS account within the plugin typically requires your UPS account number and password. This step updates the UPS API connection and resolves most registration and authorization issues that can cause label creation errors. If you do not have access to the UPS credentials, you will need to obtain them from whoever manages your UPS account to complete the re-registration within the plugin settings. Without re-registering, the plugin will stop working.

I do not see the screen to enter API mode, UPS User, and UPS account number as shown in your step 4 instructions. How can I access the correct settings to connect my UPS account in the WooCommerce UPS Shipping Plugin?

To access the correct settings for connecting your UPS account, go to UPS Shipping → Settings within the plugin. UPS has stopped issuing Access Keys and now uses the OAuth2.0 integration process. To complete the new UPS connection process, please follow the step-by-step guide in this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account.
This article provides detailed instructions with screenshots to help you complete the registration and setup.

I have followed the OAuth registration steps in the plugin multiple times but keep being returned to the same registration screen without success. What should I do?

Please check this article for step-by-step guidance on how to complete the OAuth registration successfully: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

I paid for PluginHive and purchased UPS, but UPS never gave me an account number. What should I do to sync my UPS account with the plugin?

To sync your UPS account within the PluginHive plugin settings, you need to obtain a UPS account number, Username and password. Please reach out to your UPS representative to request your UPS credentials and account number. Once you have received these details, you can add your UPS account to the plugin. For guidance, refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

I’m getting a message like {“message”:”…unavailable”} in the debug log after re-registering UPS. What does it mean and how do I fix it?

The message {“message”:”…unavailable”} usually indicates that the plugin license is not synchronized with your UPS account registration. To fix this:
1. Ensure you are running the latest version of the plugin.
2. Deactivate and re-activate your plugin license (UPS Shipping → License Activation).
3. Re-register your UPS account details.
This will solve the case

I’m unable to log in with my UPS Canadian account credentials on the plugin registration page. What should I do?

Please make sure you are using the same UPS username and password that you use to log in at UPS.com. Ensure that your account is a regular UPS account, not a UPS CampusShip or other special account type.
If you face any issue you can contact pluginhive support.

If my client is already registered in the UPS Shipping plugin but changed their UPS account password, do they need to remove and re-register the account?

Yes, if the UPS account password has been changed, you should remove the existing UPS account information from the plugin and re-register the account using the updated credentials. This ensures the plugin can successfully authenticate and connect to the UPS services with the new password.

If my UPS account is already connected and registered via OAuth, do I need to perform any additional steps for migration, or just update the plugin?

If your UPS account is already connected and registered using OAuth (and you see the successful registration confirmation), no further action is required for migration. Simply update the plugin to the latest version. After the update, and make sure the plugin license is active the plugin will continue to function as expected without any issues.

Is a UPS Access Key still required to use the WooCommerce UPS Shipping Plugin with Print Label? If not, how should I update my plugin connection method?

No, a UPS Access Key is no longer required, as UPS has transitioned to a RESTful API access method. To connect your UPS account:
1. Gather your UPS account number, username, and password.
2. In your WordPress dashboard, navigate to UPS Shipping → Registration from the sidebar.
3. Enter your UPS account details as prompted to complete the registration within the plugin.
Refer to the updated PluginHive documentation for detailed instructions: https://www.pluginhive.com/knowledge-base/setting-ups-account/
The old Access Key-based method is now deprecated and should be replaced by this updated process.

Is a UPS business account required to use the WooCommerce UPS Shipping plugin, or can a personal UPS account be used?

A UPS business account is not required to use the WooCommerce UPS Shipping plugin. You can use your normal (personal) UPS account. Both personal and business UPS accounts are supported for shipping operations through the plugin.

Is having a UPS account necessary to use the WooCommerce UPS Shipping plugin?

Yes, you must have a registered UPS account to use the WooCommerce UPS Shipping plugin. The plugin requires valid UPS account credentials to access rates, generate shipments, and print labels.

Is it okay to have the same UPS account connected to both my production and staging sites at the same time?

Yes, it is possible to connect the same UPS account to both your production and staging sites simultaneously. There is no restriction from the PluginHive solution regarding connecting a single UPS account to multiple licensed sites.

Is it possible to allow customers to enter their own UPS account number at checkout, so shipping charges are billed to the customer’s UPS account instead of the store’s, and update the shipping cost accordingly?

It is not possible for customers to use or enter their own UPS account during checkout with the WooCommerce UPS Shipping Plugin with Print Label. Customers will pay the product price plus shipping charges at the time of placing the order, and shipping costs are deducted from the admin’s UPS account when a shipping label is generated. The plugin displays real-time shipping rates returned by the UPS API, based on the configured shipping settings and the customer’s address. Using a customer’s UPS account is not supported by this plugin.

Is it possible to automatically attach a specific document (like a US FDA Registration certificate) to every order destined for the US, rather than uploading it manually each time?

It is not currently feasible to automatically attach the same document to all US-destined orders within the plugin. Documents must be uploaded for each order individually.

Is it possible to install two instances of the same UPS plugin on a site, each attached to a separate account, or do you offer another plugin that allows multiple UPS accounts?

It is not possible to have two instances of the same UPS plugin on the site. However, you can use PluginHive’s “WooCommerce Shipping Services” solution, which allows you to connect two UPS accounts and automates shipping with live rates, one-click label printing, and order tracking for major carriers, including UPS, USPS, FedEx, and others. This plugin also offers a 14-day free trial.

Is it possible to integrate a WWEX/Unishippers (Worldwide Express) UPS account with the plugin if my UPS account was moved to a Worldwide account?

The plugin supports WWEX/Unishippers (Worldwide Express) UPS accounts, and several customers have successfully integrated their WWEX-linked UPS accounts using the solution. As long as your 6-digit UPS account number is linked to your UPS.com profile, the registration should go through. You can reach out to [email protected] if you face any issue while registration.

Is it possible to use multiple UPS account numbers or assign different UPS accounts to customers using the PluginHive UPS plugin?

The PluginHive UPS plugin supports only one UPS account number at a time. It is not possible to enter a different UPS account number for each shipment or customer within the plugin.

Is it possible to use the PluginHive UPS plugin to automatically upload all invoices to our UPS portal account?

The PluginHive UPS plugin does not currently support the automated upload of invoices to your UPS portal account. You can upload additional UPS documents, such as invoices, for international shipments from the Edit Order page; however, this process must be performed manually for each order and cannot be automated.

Is the “PH WooCommerce Multi-Warehouse Shipping” addon currently compatible with multiple UPS accounts using UPS OAuth registration?

Yes, the PH WooCommerce Multi-Warehouse Shipping addon is compatible with multiple UPS accounts using UPS OAuth registration.

Is there a PluginHive solution that supports multiple UPS accounts and the ability to assign different services to specific accounts?

Yes, PluginHive offers “WooCommerce Shipping Services,” a monthly subscription-based plugin that supports the integration of multiple UPS accounts. With this solution, you can use different UPS accounts for different UPS shipping services, automate shipping with live rates, enable one-click label printing, and provide order tracking for major carriers. The plugin includes a 14-day free trial. To get started, download and install WooCommerce Shipping Services from the PluginHive website.

Should I click “Remove Account & Re-register” to complete the UPS account re-registration process?

Yes, to re-register your UPS account, you should click on “Remove Account & Re-register” in the plugin settings and proceed with the steps provided. This action will allow you to refresh your UPS account integration and should restore full functionality to the plugin. If you encounter any issues during the process, support is available to help.

The shipping label option is not working under WooCommerce orders even after re-registering the plugin. How can I fix this?

To assist in resolving your issue, kindly follow the steps below to submit the diagnostic report:

1. Ensure that the Debug Mode in the plugin settings is turned on
2. Reproduce the issue by attempting to generate the label.
3. Once done, go to the “Help & Support” page in the plugin settings and submit a Diagnostic Report.

You will find detailed instructions on that page. Once our support team receives the diagnostic report, they will investigate and assist you further.

The UPS plugin mentions that UPS Access Keys are deprecated. How should I connect my UPS account now?

UPS Access Keys have been deprecated in favor of the new UPS OAuth2.0 integration. To update your UPS account connection:
1. Follow the PluginHive knowledge base article for setting up the new integration: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
2. Go to UPS Registration in your WordPress admin, and click on the Registration button as instructed.
3. Complete the registration process to connect your UPS account using OAuth2.0.

What are the differences between a personal and business UPS account, and are there any limitations if I use a personal account with the WooCommerce UPS Shipping plugin?

A UPS Personal Account is designed for individuals with occasional shipping needs, offering basic features and standard pricing. A UPS Business Account is intended for companies and frequent shippers, providing access to advanced shipping tools, discounted rates, and dedicated customer support for streamlined business operations. Both account types are supported by the WooCommerce UPS Shipping plugin.

What are the steps to connect a client’s UPS account to the WooCommerce UPS plugin without logging into their UPS account?

To connect your client’s UPS account to the WooCommerce UPS plugin, you need to:
1. Obtain your client’s UPS account number and their UPS profile login credentials (Username and Password).
2. Access the WordPress website backend and go to the UPS plugin settings.
3. Follow the steps provided in this knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account
4. Enter the UPS account details in the plugin settings to complete the account registration process.

What changes have been made in the WooCommerce UPS plugin to support the new UPS API, and how do I connect my UPS account?

UPS has moved to their RESTful API and no longer provides web access keys. The latest version of the WooCommerce UPS plugin is integrated with UPS OAuth. To connect your UPS account, you need to use your UPS account number, username, and password. You can follow the instructions in this article: UPS OAuth (https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account). There’s no need to contact UPS for this process—once you connect your account, you are all set.

What does “re-registering” my UPS account in the PluginHive WooCommerce UPS Shipping plugin mean, and how can I do it?

Re-registering your UPS account involves disconnecting and reconnecting your UPS account within the PluginHive plugin to refresh your credentials and enable correct rate fetching. To re-register your UPS account, navigate to UPS Shipping>Registration under the WordPress dashboard.

What happens after completing the UPS OAuth Registration in the PluginHive UPS plugin?

Once the UPS OAuth Registration is completed successfully, your UPS account is connected to the PluginHive plugin. This allows you to generate shipping labels and use other UPS services through the plugin.

What information does PluginHive support need to help me with my plugin purchase or account?

To assist you effectively with your plugin-related queries, PluginHive requires either your latest plugin purchase order number or the email address used for the purchase. Providing this information allows the support team to trace your purchase details and offer the appropriate assistance.

What information is required to connect our UPS account to the PluginHive UPS plugin with the new UPS OAuth integration?

To connect your UPS account to the PluginHive UPS plugin using the new UPS OAuth integration, you only need your UPS account number and your UPS Profile login credentials. The plugin is compatible with the UPS OAuth Integration process. You can refer this guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

What should I check if my origin address is not fully configured in the PluginHive WooCommerce UPS Shipping plugin?

Ensure that your store’s origin address is fully completed within the plugin’s general settings. The origin address should include:
– Street address
– Postal code
– City
– State
– Country
A complete origin address is necessary for accurate shipping rate calculations and proper plugin functionality. Fill in any missing address information and save the settings to prevent issues with shipping rate display.

What should I do after activating the new API key for PluginHive in WooCommerce to ensure everything is working correctly?

After activating your new API key in WooCommerce:
1. Verify that the plugin is updated and active in your WordPress plugins list.
2. Check that you can access new plugin features and updates as they become available.
3. Test by cross-checking UPS rates for your products on your website to ensure live shipping rates are being displayed correctly.
4. Confirm that all plugin functionalities related to your shipping setup are working as expected.
If you encounter any issues or discrepancies with rates, reach out to PluginHive support for assistance.

What should I do if I accidentally register my UPS account with the wrong account number and receive incorrect rates?

If you accidentally registered your UPS account with the wrong account number and are receiving incorrect rates, please remove the existing account from the plugin settings and re-register using the correct UPS account number. This will ensure accurate rate calculations based on your correct account details.

What should I do if I am unable to log in to my PluginHive account and have not received the password reset email?

If you’re unable to log in to your PluginHive account and haven’t received the password reset email, please try the following:

Check your spam or junk folder to ensure the reset email didn’t get filtered.

Make sure you’re using the correct email address associated with your PluginHive account.

Wait a few minutes and try the “Forgot Password” option again.

If you still don’t receive the email, please contact our support team, and we’ll help you regain access to your account.

What should I do if I cannot register for a UPS account on the UPS website because it doesn’t accept Canada as my country for a Canadian address?

To assist you effectively, please specify which country-based UPS account you are trying to create. Additionally, providing a screencast of the steps you followed and the issue when selecting the country will help in resolving the problem. If you face further issues, you are encouraged to reach out again for more support.

What should I do if I cannot reset my PluginHive account password because I made a typo in my email address during purchase?

If you entered an incorrect email address (with a typo) during purchase, you won’t be able to reset the password using your intended email. PluginHive support can help you identify the email address actually used (even with a typo). Once you know the email address used, you can try to log in with any password you may have set during purchase. If you don’t remember the password, inform PluginHive support, and they can guide you through the next steps for account access or recovery.

What should I do if I discover that my UPS account is not a business account after already connecting it to the plugin and obtaining an API key?

If you accidentally registered for a non-business UPS account but were still able to obtain an API key and connect it to the WooCommerce UPS Shipping Plugin, it may lead to inaccurate or incomplete shipping rates. To resolve this:

To resolve this, please remove the existing UPS account and re-register using a valid business account.

What should I do if I do not have direct UPS login credentials because I use World Wide Express?

If you operate through World Wide Express and do not have direct UPS login credentials, you will need to contact the World Wide Express team to obtain your UPS account number and UPS profile login details. Once you have these details:
1. Go to the UPS Registration section in the plugin settings.
2. Enter the required UPS account information and register your UPS account.

What should I do if I do not receive the password reset email for my PluginHive account, even after checking the spam filter and using a different browser?

If you do not receive the password reset email after multiple attempts, clear your website cache and try again. If the issue persists and you still do not receive the password reset email, contact PluginHive support so they can escalate the issue and assist with resetting the password for your account.

What should I do if I do not see the “UPS Registration” section in my WordPress navigation after updating the PluginHive UPS plugin?

– If the “UPS Registration” section does not appear, it may be due to using an outdated version of the plugin. Verify your current plugin version.
– In this case, it is recommended to update your plugin to the latest version. Consider performing the update on a staging site first to ensure compatibility and smooth operation before applying changes to your live site.
– After updating, the registration section should become visible, allowing you to proceed with OAuth registration and settings.
– Once done, navigate to UPS Shipping>Registration to complete the registration.
– You can refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

What should I do if I placed an order using the wrong email address and did not receive a receipt or see the order in my PluginHive account?

If you placed an order with the wrong email address and cannot find the receipt or order in your PluginHive account, please provide the email address used during the purchase and, if possible, the purchase order number. The support team can then use this information to trace your recent purchase and assist you further.

What should I do if I receive the message “Shipper’s UPS Account is not enabled for the requested SurePost service” in the PluginHive WooCommerce UPS plugin?

This error means your UPS account does not have SurePost services enabled. To fix this:
1. Contact UPS customer support with your UPS account credentials.
2. Request activation of SurePost services for your account.
3. Once UPS has confirmed activation, verify in the PluginHive plugin settings that SurePost services are enabled and try fetching the shipping rates again.

What should I do if I want to use a different UPS account with the PluginHive plugin?

If you’d like to use a different UPS account with the PluginHive plugin, please remove the existing account and re-register using the new account number.

What should I do if my client uses Worldwide Express (a 3rd party that manages UPS shipments), and I cannot directly obtain a simple UPS account to connect for the client?

If you are unable to obtain a direct UPS account from the client due to their use of Worldwide Express, you can try the following workaround:
1. Request the UPS account number that Worldwide Express uses for the client.
2. Create a UPS.com online profile if you do not already have one.
3. Add and link the UPS account number provided by Worldwide Express to your UPS.com account.
4. Once linked, attempt to sync this UPS account with the PluginHive UPS plugin in your WordPress site.
If any issues persist, consider reaching out to PluginHive support with the details for further assistance.

What should I do if my UPS account is not associated with a UPS.com profile and I cannot complete shipping label creation?

Please log in to the UPS profile you used during plugin registration and check if your UPS account number is correctly added under your profile.

If it is not linked, follow the UPS guide “Add Shipper Accounts to UPS User Account” to add your shipper account.

Once added, go to UPS Shipping > Registration on your site and ensure the same UPS account number is registered in the plugin.

What should I do if my UPS account number appears to be incorrect or not linked to my UPS profile in the plugin?

Verify that the UPS account number entered in the plugin settings is a valid 6-digit alphanumeric number. Make sure to add your UPS account number to your UPS profile by following the official UPS guide for linking shipper accounts (https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account). If you are unable to update your UPS profile, contact your UPS account representative. After linking your account, re-register the plugin.

What should I do if my WooCommerce UPS Shipping Plugin is not calculating shipping costs after migrating to OAuth 2.0 authentication, even though the status is set to “Active”?

Ensure that your OAuth 2.0 connection is fully registered and authorized in the UPS Developer Portal. Keep the API key status set to “Active.” If the issue persists after completing all required setup steps:
– Enable the “Debug Mode” option in the General Tab of the plugin settings.
– Reproduce the issue.
– Navigate to the “Help & Support” page within the plugin settings.
– Submit a Diagnostic Report as per the instructions on that page.
This will help the support team further investigate and resolve the issue.

What should I do if re-registering the UPS account and updating the plugin does not resolve the issue of being unable to confirm a shipment after voiding one?

If re-registering your UPS account and updating the plugin did not resolve the issue of being unable to confirm a shipment after voiding one, I recommend reaching out to PluginHive Support for further assistance.

Please enable Debug Mode in the plugin settings, reproduce the issue, and then submit a Diagnostic Report from the Help & Support tab. Make sure to include the report along with your support request so our team can investigate the issue in detail.

What should I do if shipping stopped working after changing my UPS password in the PluginHive plugin?

If shipping functionality stopped working after you changed your UPS password, it may be due to issues with your UPS account connection. Here’s how you can troubleshoot and resolve it:

1. Check if your PluginHive plugin license is active. Inactive licenses can prevent UPS integration from working.
2. Activate your plugin license in the UPS Shipping section under License Activation.
3. Once done go ahead and re-register your UPS account. Then check the rates.

What should I do if the UPS account number field in the PluginHive plugin has incorrect details?

If you have entered the wrong information in the UPS account number field, you need to re-register with the correct UPS account number by following these steps:
1. Go to the UPS registration section in the PluginHive plugin settings.
2. Remove or update the existing UPS account number with your correct UPS account number (the shipper number provided by UPS).
3. Complete the registration process with the accurate account information.

What should I do if the UPS account number I use to log in differs from the one needed for plugin registration?

If the UPS account number you use to log in is different from the one required for plugin registration, we recommend removing the current account from the plugin and re-registering using the correct UPS account number and login credentials.

This will ensure the plugin is linked to the right account for fetching live rates and generating labels.

What should I do if the UPS account number in the PluginHive plugin is different from the one shown in my UPS profile?

If the UPS account number registered in the PluginHive plugin is different from the one listed under your “Accounts and Payment Options” in UPS, you need to re-register your UPS account in the PluginHive plugin using this correct account number.

What should I do if the UPS account number registered on my site is not listed under my UPS profile?

If the UPS account number used for registration on your site is not listed under your UPS profile, you need to add the same account number to your UPS profile. Use the instructions provided here: https://learningcenter-ihub.ups.com/Support/KB/add-shipper-accounts-to-ups-user-account to add your UPS account. You can also contact your UPS account representative for assistance.

What should I do if there are no API downloads or key details when I log into my PluginHive account with the correct email?

If you do not see API downloads or product/license details after logging in with the correct email:
1. Double-check you’re logging in with the authorized email for the purchase.
2. Go to My Account → API Key to verify if your products and keys are listed. This information should appear regardless of plugin update status.
3. If the information still doesn’t appear, take and share a screenshot of your API Key section with PluginHive support for further troubleshooting.

What should I do if UPS rates are still unavailable after updating the plugin and re-registering the account?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if UPS rates still do not show even after re-activating the license and re-registering the UPS account?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do to ensure UPS integration is set up correctly in the PluginHive plugin after UPS switched to OAuth 2.0?

Once you’ve switched to OAuth 2.0, you should be able to get live shipping rates, generate UPS labels, and receive tracking information without any issues. This confirms that the integration and registration have been successfully completed.

What steps are required if my UPS account is a CampusShip account and I need to use the PluginHive WooCommerce UPS plugin?

UPS plugin does not support UPS CampusShip accounts. To use the plugin and retrieve rates for your WooCommerce store, you will need to use a regular UPS account. I recommend you to create a normal UPS account.
You need a profile under ups.com, and your account will be added there.

What steps need to be taken to change from UPS Legacy to Auth 2.0 for UPS plugin integration?

To switch from UPS Legacy to Auth 2.0, you need to register the plugin with UPS. You can do this by following the steps outlined in the PluginHive knowledge base article here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account. Complete the registration process as described to connect with UPS using OAuth 2.0.

What steps should I follow to complete the UPS registration in the plugin if my UPS account moved from a legacy API key to a Worldwide account?

To complete the UPS registration, you need your UPS account number along with your User as outlined in the article: Setting up WooCommerce UPS Shipping Plugin (https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account).

What steps should I take if I do not see a re-registration process or button after deactivating and reactivating the API key in the WooCommerce UPS Shipping Plugin?

If the plugin does not present a visible re-registration process or button after deactivating and reactivating the API key:

1. Ensure you are using the latest version of the plugin.
2. Confirm the license is active under: UPS Shipping > License Activation.
3. If the option to re-register or complete the registration process is not visible, and the issue persists after API reactivation, contact PluginHive support with access credentials for further investigation.
4. Once the re-registration is completed by the support team or yourself, shipping options should be restored and available on the cart page.

These steps help ensure the plugin is correctly communicating with UPS to retrieve live shipping rates.

What steps should I take if my shipment label is not generating and I see a message indicating my UPS account is unavailable?

If your shipment label is not generating and you encounter a message indicating your UPS account is unavailable, If your shipment label isn’t generating and you see a message indicating that your UPS account is unavailable, try re-registering your UPS account in the plugin settings. This will refresh the connection and often resolves the issue. If the problem persists, feel free to contact [email protected] for assistance.

What UPS account details do I need to register in the PluginHive UPS plugin to ensure negotiated rates work?

You must use your correct UPS account (shipper) number when registering your UPS account with the PluginHive UPS plugin. The UPS account number is a 6-digit alphanumeric code assigned by UPS.

Make sure the “Negotiated Rates” option is enabled, and set the “Customer Classification” to “Rates associated with shipper number” in the plugin settings.

For accuracy, we recommend logging into your UPS account and comparing rates using the same addresses and package details.

When instructed to re-register the UPS account, does this refer to using the “Remove Account & Re-Register” button under the “UPS Account Management” section?

Yes, re-registering the UPS account refers to using the “Remove Account & Re-Register” button found under the “UPS Account Management” section. This process will remove your existing UPS account and allow you to re-register it, which can help resolve connection issues.

When registering my UPS account with the plugin after the update, are the UPS account number, username, and password now required?

Yes, to complete the UPS registration, you need your UPS account number, username, and password to complete registration. After collecting these credentials:
1. Go to UPS Shipping → Registration in your WordPress dashboard.
2. Enter your UPS account details as prompted and complete the registration process.
Once registered, your plugin will be connected to your UPS account.

When updating from an older version of the PluginHive UPS plugin to the new OAuth version, what steps should I follow if clicking the authorize button just reopens the same page and I can’t proceed with registration?

1. Go to your WordPress dashboard and navigate to “UPS Shipping” > “License Activation” > “API Key Activation.”
2. Activate the license using the new API Key and Product ID provided for your account.
3. After successful license activation, go to the Plugins page and update the plugin to the latest version.
4. Once the plugin is updated, proceed with the OAuth registration process as prompted.
5. If these steps do not resolve the issue, or you encounter further problems, reach out to PluginHive support for additional assistance.

Where can I find instructions to fully set up and configure the WooCommerce UPS Shipping plugin after connecting my UPS account?

For detailed setup and configuration instructions after connecting your UPS account, consult this step-by-step guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/
This article covers how to configure shipping rates (including zone-based rates), display rates on your store’s cart and checkout pages, and other essential settings.

Where can I find my correct UPS account number for plugin registration?

Your UPS account number is typically a 6-digit alphanumeric code. To find it:
1. Log in to your UPS.com account.
2. Go to the “Accounts and Payment” section.
3. You can see a 6-character account number listed there.

Where can I find my UPS Shipper number (Account number) needed for plugin registration?

Your UPS Shipper number is a 6-digit alphanumeric identifier linked to your UPS account. To locate it:
1. Log in to your account at UPS.com.
2. Navigate to the “Accounts & Payments” section.
3. Locate your Shipper number listed with your account information.
Use this exact Shipper number when registering or updating your UPS account within the PluginHive plugin to ensure correct rate retrieval.

Where can I find the option to “Remove Account and Reregister” my UPS account in the PluginHive WooCommerce plugin?

Navigate to UPS Shipping>Registration under the WordPress dashboard. You will get the option to remove and re-register your UPS account.

Where can I find the UPS account registration option in the WooCommerce UPS Shipping Plugin?

To register your UPS account in the WooCommerce UPS Shipping Plugin, navigate to the plugin settings in your WordPress dashboard. From there, go to UPS Shipping >> Registration. This section allows you to enter and register your UPS account details. You can also refer to: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

Where can I input my UPS Client ID details in the PluginHive UPS plugin configuration?

For the PluginHive UPS plugin, entering a Client ID and Secret ID is not required. You can safely ignore that. To configure your UPS account, you only need your UPS account number and UPS login credentials. These details are used to complete the OAuth 2.0 registration process. You can refer to the step-by-step guide available at: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

Where do I check if I have already completed the UPS OAuth registration in the PluginHive WooCommerce UPS Shipping plugin?

You can check your UPS OAuth registration by navigating to UPS Shipping > Registration within your PluginHive WooCommerce UPS Shipping plugin dashboard. This section will display your current registration status.

Where do I enter the UPS API (client ID & client secret) in the PluginHive UPS plugin?

There is no need to enter the Client ID and Client Secret in the PluginHive UPS plugin. The plugin is compatible with the UPS OAuth 2.0 Integration process. You only need a UPS Shipper Number and a UPS Profile User for UPS OAuth. Detailed instructions can be found in the documentation: Register your UPS Account (https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account).

Where do I input the UPS Client ID and Client Secret in the WooCommerce UPS Shipping plugin to comply with the new OAuth requirements?

The WooCommerce UPS Shipping plugin does not require you to manually enter the UPS Client ID and Client Secret. The plugin is compatible with UPS OAuth 2.0 integration and instead guides you through the UPS Ready Registration process. To complete the OAuth migration:

1. Ensure you are using the latest version of the plugin.
2. Register your UPS account within the plugin by providing your UPS Shipper Number, username, and password.
3. Follow the step-by-step instructions outlined in the PluginHive knowledge base article: [Register your UPS Account](https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account)
4. There is no need to manually enter the Client ID and Client Secret in the WordPress backend; the integration is handled through the registration and authentication process within the plugin. Hence, you can safely ignore the UPS client ID and client secret key.

This process ensures your site is updated for UPS OAuth compliance without direct entry of client credentials.

Where do I re-register my UPS account in the PluginHive UPS plugin if I do not see a place to enter UPS credentials in the general settings?

To re-register your UPS account in the PluginHive UPS plugin:
– Go to the UPS Registration section by navigating to UPS Shipping> Registration in the WordPress settings.
– Click on Remove account & Re-register.
– Complete the registration process as prompted on that page.
If required, refer to the instructions provided in the plugin for step-by-step process: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

Which UPS account types are compatible with the PluginHive UPS plugin?

The PluginHive UPS plugin supports regular UPS accounts. It does not support UPS CampusShip or other alternative account types. Always use your standard UPS profile login credentials (the same ones used on UPS.com) for plugin registration.

Why am I getting an “Access Denied” message when trying to fetch UPS rates, even though my plugin license is active and I have already tried reactivating the license and removing/re-registering the UPS account?

To accurately identify the cause, I recommend reaching out to PluginHive support with detailed order and rate information so they can investigate and assist you further.

Why am I seeing recurring small charges of around $3–$5 on my account, even when no shipments have been made?

If you have not used the PluginHive plugin to create shipments, it would not initiate any API calls. Since no shipments have been made through the plugin, PluginHive is unable to determine the source of these charges. It is recommended to reach out to UPS Support or your UPS Account Representative for clarification on the charges reflected in your invoice.

Why are UPS shipping options not appearing for variable products even after activating UPS OAuth 2.0?

If UPS live shipping rates have stopped appearing for composite products after switching to UPS OAuth 2.0, please check the following:

Ensure the plugin license is active on your site.

Cross-check whether the UPS registration was completed successfully.

If not, please remove the current account and re-register using the correct UPS credentials.

After re-registration, check if the rates appear again.

If the issue persists, enable Debug Mode, replicate the issue, and submit the Diagnostic Report via the Help & Support page. This will help the support team investigate further.

Why are UPS shipping options not appearing on the WooCommerce checkout page when the PluginHive API Key is activated, the UPS account is registered, and UPS API Mode is set to Live?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why can’t I use PluginHive for my shipping integration needs if I don’t already have shipping accounts with different carriers?

PluginHive’s plugin requires you to have individual shipping accounts (such as a UPS Profile and UPS account number) to connect and use the services. The plugin is designed to provide seamless integration and supports key UPS features like real-time rate display on cart and checkout pages, automatic shipping label generation, and pickup scheduling within your WordPress site. Without carrier accounts, these integrations and services are not possible.

Why do I have to constantly reconnect or re-register my UPS account with the PluginHive shipping plugin, and how can I prevent this from happening repeatedly?

Why do I have to constantly reconnect or re-register my UPS account with the PluginHive shipping plugin, and how can I prevent this from happening repeatedly?

You only need to re-register your UPS account if the connection breaks.

Why do I need to re-register my UPS account in the PluginHive plugin if it was already done recently?

Re-registration is required when there is a sync mismatch between your UPS account and the plugin. Re-registering helps re-establish the connection and typically resolves related errors.

Why does the origin address keep reverting to empty fields and defaulting to Afghanistan when I try to save it in the UPS plugin?

This issue may occur if you are not using the latest version of the plugin. Please update your PluginHive UPS plugin to the latest version and check if the issue persists. Updating the plugin often resolves compatibility or settings issues related to saving origin addresses.

If the issue still persists, contact [email protected]

Why is the UPS shipping rate displayed by the PluginHive UPS plugin much higher than my actual UPS account rate, especially when dealing with different currencies like Danish Krone and Euro?

A rate mismatch can occur due to several configuration issues.
To help you resolve this, please refer to the following article outlining all potential causes: https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/

UPS Shipping Plugin To ensure the rates displayed match exactly with your UPS account, please review the configurations below:
Make sure the “Negotiated Rates” option is enabled, and set the “Customer Classification” to “Rates associated with shipper number” in the plugin settings.
The most common reasons for mismatched rates include incorrect shipper/recipient address, UPS service code, and package weight and dimensions.
Please double-check these details. Verify the “Insured Value Indicator” setting in the plugin, as it may also affect the calculated rates.

For accuracy, we recommend logging into your UPS account and comparing rates using the same addresses and package details.

Why is UPS Standard showing as a shipping option in the PluginHive UPS plugin for shipments from the US to Canada, even though UPS Standard is not authorized for that route?

The PluginHive UPS plugin displays live rates and shipping options returned directly from the UPS API, based on the provided address and package details. To verify if the rates shown in the plugin match UPS’s offerings, log in to your UPS profile on ups.com and check the rates for the same addresses and package information.

Why might I still get “No Shipping” available at checkout even after UPS account updates seem successful?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Will I need to re-register my UPS account every time I update the PluginHive UPS plugin?

You do not need to re-register your UPS account with every plugin update. Updates should proceed smoothly as long as the plugin license remains active on your site. Keeping your plugin license active helps prevent issues like authorization errors or failed endpoint connections. If you encounter any issues after updating, reactivating your UPS registration can resolve most problems, but this should not be a routine requirement after every update.

Will I need to re-register my UPS account every year when I renew my subscription?

No, It’s a one-time setup process. Once your account is connected and your subscription is active, the integration will continue to work seamlessly through annual renewals.

Will re-registering my UPS account with the PluginHive WooCommerce UPS Shipping plugin affect product weights or shipping label generation?

Re-registering your UPS account within the PluginHive plugin will not affect your product weight data or the shipping label creation process. The re-registration process is intended to refresh your UPS account credentials for accurate rate fetching and does not modify how product weights are stored or transferred. If you experience issues with weights on labels after re-registering, you can reach out to pluginhive support.

Will re-registering the site with UPS using the OAuth method affect any existing orders or delete any order data?

Re-registering the site with UPS using the OAuth method does not affect any existing orders or delete any order data. The process is safe for your order information and only refreshes the connection to UPS so shipping rates and functionality work properly.

Will re-registering the UPS account in the WooCommerce UPS Shipping Plugin with Print Label delete or reset my existing settings?

No, re-registering your UPS account in the plugin will not delete or alter your existing plugin settings. You can safely re-register, and your current configuration will remain intact.

Will the UPS plugin work immediately after connecting it to WooCommerce?

Yes, the plugin will work immediately after you connect it to your WooCommerce store and complete the necessary configuration steps.

Looking for more details or ready to start using the plugin?
Visit the product page to explore all features and pricing.

WooCommerce UPS Plugin