UPS Address Validation, Surcharges & Restrictions – Multi Carrier Shipping Label App for Shopify FAQs
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Manage address validation, residential surcharges, and delivery restrictions for UPS
Questions in this section:
- Why does the PluginHive shipping app show UPS as a shipping option in the cart when the customer address is a PO Box, but then refuse the UPS service at checkout?
- If an order has already been processed with Canada Post due to address validation, can the automation be re-run to select UPS after changes?
- How can I get further assistance from PluginHive if I have unresolved questions about UPS postal code fees or label generation?
- How can I ensure the UPS Address Validation rule has priority over Canada Post rules in the MCSL app?
- How can I configure the PluginHive app to show all UPS courier services for orders regardless of the shipping method selected, including wholesale orders with different shipping names?
- Does the PluginHive app support UPS shipping for small quantities of perfume under a hazardous shipping provision?
- Can PluginHive initiate discussions with Shopify to fix missing address verification for UPS?
Why does the PluginHive shipping app show UPS as a shipping option in the cart when the customer address is a PO Box, but then refuse the UPS service at checkout?
The PluginHive app’s UPS address validation rule does not fully validate the customer’s address for PO Boxes at the point of presenting shipping options in the cart. Instead, it only classifies the address as residential or commercial. As a result, UPS shipping options appear in the cart for PO Box addresses even though UPS does not deliver to PO Boxes. The app only detects the invalidity of the PO Box address for UPS after the customer proceeds past payment, at which point it denies the UPS service. This limitation means the app currently cannot preemptively exclude UPS options for PO Boxes during cart display.
If an order has already been processed with Canada Post due to address validation, can the automation be re-run to select UPS after changes?
Yes, after ensuring that your UPS Address Validate automation rule has proper priority and settings, you can re-run the automation for the specific order to update the shipping carrier selection. This might realign the selected service to UPS where applicable, but be aware that PO Box addresses will still prevent UPS selection and default to carriers like Canada Post. Re-running automation requires accessing the specific order in the app or Shopify and invoking the automation process again.
How can I get further assistance from PluginHive if I have unresolved questions about UPS postal code fees or label generation?
You can reach out to PluginHive support by providing: – Order numbers with issues – UPS shipment identification numbers – Label XML files (if accessible) – Detailed descriptions of the problem encountered Support can review the data and advise on what PluginHive controls and what needs to be resolved with UPS or Shopify. For complex cases, PluginHive may offer live support sessions or calls to walk through the details, but resolution of UPS fees and address validation ultimately depends on UPS systems and Shopify address inputs.
How can I ensure the UPS Address Validation rule has priority over Canada Post rules in the MCSL app?
To prioritize the UPS Address Validate rule over Canada Post rules, review your automation rule setup within the app’s configuration: 1. Access the Automation Rules section in the MCSL app. 2. Check the list and order of your active shipping rules. 3. Move or set the UPS Address Validate rule to a higher priority position (execute earlier) than the Canada Post rules. 4. Save the changes and possibly re-run automation on existing orders to apply updated priorities. This ensures that the UPS validation processes first. However, note that PO Box detection may still cause fallback to Canada Post due to inherent UPS restrictions.
How can I configure the PluginHive app to show all UPS courier services for orders regardless of the shipping method selected, including wholesale orders with different shipping names?
To show all available UPS services for any order irrespective of the shipping method selected at checkout, follow these steps: 1. Open the PluginHive app. 2. Navigate to **App Menu -> Settings -> Automation -> Setup**. 3. Create a new automation rule that applies to all orders regardless of the shipping method; this rule will populate all UPS services in the order summary for every order. 4. Save the rule. 5. Note: After updating or creating automation rules, you must **reprocess existing orders** in the app so that these changes take effect (see next FAQ on how to reprocess orders).
Does the PluginHive app support UPS shipping for small quantities of perfume under a hazardous shipping provision?
Yes, the app supports UPS shipping for lightly regulated commodities. Specifically, it provides the option to select “Lightly Regulated” under the “Commodity Regulated Level Code.” This option corresponds to shipments such as small quantities of hazardous materials (like perfume) that qualify under UPS regulations, including the “Excepted Quantity Provision,” which typically applies to ground shipments only. Users should verify the exact applicability and restrictions with their UPS account administrator to ensure compliance.
Can PluginHive initiate discussions with Shopify to fix missing address verification for UPS?
PluginHive relies on Shopify to provide the customer-entered address details and does not alter or verify them independently. While PluginHive can coordinate to a limited extent, ultimate address validation and postal code verification at checkout is controlled by Shopify and/or the carrier (UPS) systems. It is recommended that Shopify store owners check with Shopify support about implementing stricter address validation or address verification apps/plugins to reduce postal code mismatches before order submission. PluginHive support can continue to assist with shipping label generation but does not control address entry or validation workflows in Shopify.
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