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UPS International Shipping, Customs & Duties – Multi Carrier Shipping Label App for Shopify FAQs

    Set up international UPS shipping with customs forms and duty calculations

Questions in this section:

Why is my Shopify store only showing UPS 2-3 day shipping service for Waterloo, Iowa, when faster UPS services are available in the PluginHive app?

The PluginHive app applies specific shipping rules that determine which UPS services are available for checkout. In your case, there is a shipping automation rule configured for the US that currently enables only the UPS 3 Day Select service. This limits the shipping options displayed on your Shopify checkout. To match the faster UPS services you see in the app: 1. Log in to your PluginHive dashboard. 2. Navigate to the shipping automation or rules section where you manage shipping services for different regions. 3. Locate the rule applied to shipments within the US or specifically to Iowa. 4. Edit the rule to enable additional UPS shipping services, including faster options. 5. Save the changes and test your Shopify checkout to confirm the updated shipping options appear. By updating your automation rules to include more UPS services, customers will see the same range of shipping options available in the app during checkout.

Why are some product descriptions inconsistent or missing on the Commercial Invoices for UPS shipments despite selecting “Product Description” in the app settings?

If a product does not have a description assigned in the app, the app will use the product name on the Commercial Invoice by default. This causes inconsistency when some line items have descriptions and others show product names. To ensure consistent product descriptions on Commercial Invoices: 1. Verify that all products in the app have descriptions filled in. If a product description is missing, update it either directly in the app or by importing a CSV with the description fields completed. 2. The setting “Product Description” in the app controls which field is used on invoices, but missing descriptions lead to fallback to product names. 3. After updating descriptions, new orders should reflect the changes, but existing orders already processed or in “Label Created” or “Fulfilled” status will not update retroactively.

Which documents are electronically forwarded to UPS by PH Multicarrier when shipping orders? Do both the Commercial Invoice and Tax Invoice get sent to UPS?

PH Multicarrier electronically uploads only the Commercial Invoice to UPS for shipments. The Tax Invoice and Packing Slip are additional documents generated by the app but are not sent electronically to UPS. Users should verify the Commercial Invoice’s content with UPS to ensure it meets import customs requirements.

Where can I find details about UPS Customer Technology Program (CTP) plans for integration?

Information about UPS CTP plans is available on the PluginHive website at this URL: https://www.pluginhive.com/ups-digital-connections/. This page outlines the available plans, features, and benefits related to UPS integration through PluginHive, helping you select the right plan for your customer’s requirements.

When generating shipping labels using PluginHive for UPS shipments, how can I ensure the label reflects “F/D” (Free Domicile) or DDP (Delivery Duty Paid), meaning the shipper pays and collects duties and taxes, rather than “P/P” (Pre-paid)?

To display DDP (Delivery Duty Paid) terms on UPS shipment labels: 1. In the app, navigate to App Settings → Carriers → UPS → Other Details. 2. Locate the “Terms of Sale” setting. 3. Change the “Terms of Sale” option to “Delivery Duty Paid” (DDP). 4. Save the settings. 5. Generate a new shipping label to confirm that the label shows “F/D” indicating the shipper is responsible for duties and taxes. Note: This setting applies carrier-wide by default, affecting all countries unless differentiated by automation rules using multiple carrier account entries.

What steps are required in PluginHive Multi-Carrier Shipping App (PHM) and Shopify to enable shipping orders to Canada with UPS?

To ship orders to Canada using UPS through PluginHive and Shopify, follow these key steps: 1. **Duties and Taxes Setup:** Decide who pays duties and taxes (usually the customer for international shipments). This setting is configured in your UPS account settings, not directly in PHM or Shopify. 2. **Automation Rules Update:** Update your PluginHive automation rules to include international shipping services that cover shipments to Canada. This ensures the correct UPS services and rates appear at checkout and for label creation. 3. **Product HS Codes:** Make sure all products in your Shopify store have accurate HS (Harmonized System) codes assigned. PHM uses these codes to populate customs documentation automatically. 4. **International Shipping Labels & Customs Forms:** PHM generates UPS shipping labels with all required international customs documentation (e.g., commercial invoices) automatically—no extra manual paperwork is needed. 5. **Paperless Invoice:** If your UPS rep provides a Paperless Invoice form, complete it to streamline customs processing electronically. Once your UPS account and Shopify are configured accordingly, PHM will handle shipping rates, label generation, customs documentation, and tracking seamlessly. If you need help setting this up or processing your first international order, you can contact PluginHive support for guidance.

What should I do if I want to use FedEx Freight services since the UPS TForce Freight LTL service is no longer supported?

Since UPS TForce Freight LTL is no longer supported in the app, you should consider setting up FedEx Freight services for your heavy or freight shipments. To do this: 1. Remove UPS TForce Freight services from your app settings. 2. Set up your FedEx account credentials within the app. 3. Configure freight shipping rules if applicable for heavy products. By configuring FedEx Freight correctly, you can continue to offer freight shipping options to your customers without disruption.

What should a customer do if they want to move forward with using UPS SurePost via PluginHive after a demo?

After attending the demo and evaluating the PluginHive app’s UPS SurePost features, customers should: 1. Discuss internally within their team or organization about adopting the app and its SurePost capabilities. 2. Proceed to install the PluginHive Multi Carrier Shipping Label app on their Shopify store. 3. Configure the app settings for UPS SurePost following the provided guidelines. 4. Test the app by generating shipping labels and verifying the checkout display of SurePost services. 5. Once confirmed, consider moving to the Digital Connections program for direct payment and integration with UPS. 6. Reach out to PluginHive support for any technical assistance or optimization tips during the onboarding process. This phased approach ensures smooth adoption and maximizes benefits from the PluginHive-UPS SurePost integration.

What information is needed to get started with UPS CTP approval in PluginHive?

To initiate UPS Customer Technology Program (CTP) approval through PluginHive, you must provide the following: – The UPS CTP Code assigned to your account. – The customer’s billing address. Providing these details enables PluginHive to work with UPS on your behalf to set up Digital Connections and unlock funding benefits.

What documents are sent electronically to UPS when using the “send documents electronically” option in PH Multicarrier for international shipments?

The “send documents electronically” option in PH Multicarrier is designed to send customs-related documents electronically to UPS. However, even if this option is not selected, the customs documents such as the Commercial Invoice for international shipments are typically sent electronically to UPS by default. This means the documents needed for customs clearance are transmitted directly to the carrier without needing to enable this option. You can confirm this by checking a UPS label and consulting with the UPS team for specifics. For now, the “send documents electronically” option can generally be ignored if electronic transmission is confirmed.

What details do I need to provide to PluginHive to verify a UPS subsidy/CTP approval code?

To verify a UPS CTP (Contractual Transportation Program) subsidy or approval code, you need to provide the following details to PluginHive: – UPS account billing address – Company name associated with the UPS account – The exact CTP plan option the customer would like to select (e.g., Starter Plan) Providing this information allows PluginHive to contact the UPS CTP team, confirm the code validity, and proceed with plan activation and invoice processing.

What can I do to prevent customers from selecting UPS shipping when the delivery address is a PO Box?

Since UPS does not deliver to PO Boxes and the app may still select Canada Post despite disabled rules, a practical solution is to add a warning message at the cart or checkout page. This message should inform customers that UPS shipping is not available for PO Box addresses and advise them to use an alternative address or shipping method. Implementing this warning helps manage customer expectations and reduces shipping selection errors, improving overall order processing accuracy.

What assistance does PluginHive provide in setting up packaging settings and UPS account settings for duties handling?

PluginHive offers support to correctly configure packaging and UPS account settings to manage duties and taxes handling effectively: 1. Packaging Settings: Assistance includes setting default package types, weights, and dimensions, and configuring packaging profiles for automation. 2. UPS Account Settings: Help with linking your UPS account credentials, enabling duties and taxes prepaid options (DAP/DDP), and configuring label generation settings accordingly. 3. Troubleshooting any discrepancies in rating or label creation related to duties. You can receive guidance during a call or via support ticket to ensure these settings streamline your international shipping process with correct duty and tax applications.

Should the commercial invoice generated by PluginHive indicate the sender as the payer for duties and taxes when the sender is set as the duties payor in UPS account settings?

Currently, the UPS-provided commercial invoices generated through the PluginHive app do not display the “Duties Payment Type” information (i.e., sender vs. receiver responsibility) on the invoice document itself, even if the sender is configured as the payer in the UPS account settings within PluginHive. PluginHive passes this information to UPS for shipment processing, but UPS does not include these details on their commercial invoice form. To confirm or request such information be displayed, you will need to consult UPS directly regarding their commercial invoice format and capabilities, as this is beyond the control of the PluginHive app.

Once UPS Access Point Economy becomes available in Shopify, will this option also appear and be usable within the PluginHive app?

Currently, the PluginHive app supports generating shipping labels only for customer-provided addresses. UPS Access Points, including UPS Access Point Economy, are not supported in the app at this time. Although the UPS Service Point Economy appears in the list of UPS services within the app, this service cannot be used because Service Points integration is not enabled. If UPS Access Points become supported in the future, the app team will notify users accordingly. For now, this feature is not available in the PluginHive app.

Is there a workaround to upload or bulk amend shipping speeds or descriptions for UPS services based on location, especially for international orders, to reduce order cancellations?

PluginHive does not support uploading or bulk editing delivery speed data or dynamic service descriptions by location because estimated delivery times come directly from UPS’s API. However, you can rename UPS shipping services in the app to display customized, generic descriptions visible at checkout. This helps communicate general expectations but will apply to all orders regardless of destination. For more tailored messaging by country or region, you would need to explore Shopify’s native shipping or checkout customization options, such as adding notes or instructions on the Shipping Policy page or using Shopify apps designed for conditional messaging.

Is there a way to enter our VOEC number in PluginHive MultiCarrier Shipping so that it maps directly to UPS’s ‘Vendor Collect ID’ field for shipments to Norway?

Currently, PluginHive MultiCarrier Shipping includes the VOEC number on the UPS Commercial Invoice under the “Additional Comments” section for Norway orders. However, there is no dedicated setting or configuration field within the app to map the VOEC number specifically to UPS’s “Vendor Collect ID” field. The integration passes the VOEC number to UPS, but UPS then determines where it is displayed on their commercial documents. If precise control over the “Vendor Collect ID” field is required, you may need to coordinate directly with UPS to confirm how they process and display this information from their system, as the PluginHive app itself does not generate or print a commercial invoice containing that specific field for editing or mapping purposes.

Is the UPS Worldwide Economy service available to be added in PluginHive for DDP shipments, similar to the Mail Innovations Economy service level?

UPS Worldwide Economy is currently not supported by PluginHive’s UPS shipping solutions. However, PluginHive does support DDP (Delivery Duty Paid) configuration with other UPS international shipping services. These include: – UPS Worldwide Express – UPS Worldwide Express Plus – UPS Worldwide Expedited – UPS Saver You can configure DDP in the app settings for these services to handle international shipments where duties and taxes are prepaid. If you require UPS Worldwide Economy specifically, it is not available at this time within PluginHive. Consider using the supported UPS international services listed above for your DDP shipping needs.

Is it possible to use the UPS Worldwide DDU service through the PluginHive app?

Yes, the PluginHive app supports UPS Worldwide services, including configuring shipments with DDU (Delivered Duty Unpaid) terms. Here’s how you can set it up: 1. Select a UPS Worldwide shipping service available in the app that fits your shipping needs. 2. Configure the Terms of Sale for the shipment to “DDU” at the carrier service level within the app settings. This setting controls whether duties and taxes are paid by the receiver. 3. Save your configuration and proceed with label generation using the selected UPS worldwide service and DDU terms. For detailed assistance specific to your configuration needs, you can schedule a Zoom call with PluginHive support via their provided link.

If UPS’s own system prints three copies of the customs invoice automatically, why does the PluginHive app sometimes print only one?

UPS’s system is configured to print three copies of the commercial invoice by default. The PluginHive app, however, prints customs invoices based on your settings and package data. By default, it prints one copy unless you explicitly configure multiple copies in the print settings. The number of packages in the order also influences document generation; if an order contains only one package, the app generates one commercial invoice by design. Therefore, differences in default settings between the app and UPS’s platform explain why you see only one copy from PluginHive unless you adjust the print copies setting.

If I want duties and taxes to be paid by the customer at checkout, will this information be presented to them during Shopify checkout using PluginHive and UPS integration?

Yes, when configured properly, duties and taxes payable by the customer for international shipping will be displayed at the Shopify checkout: 1. **UPS Account Settings:** Configure your UPS account to specify that duties and taxes are the responsibility of the customer. 2. **Shipping Rate Integration:** PluginHive pulls real-time shipping rates from UPS, including duties and taxes if UPS provides this information and your account settings support Delivered Duty Paid (DDP) or similar terms. 3. **Checkout Visibility:** When customers enter their shipping address (e.g., Canada), Shopify with PluginHive will show available shipping options and estimated duties and taxes charges as part of the total checkout cost. 4. **Label and Documentation:** Upon order fulfillment, PHM will generate shipping labels and include customs invoices reflecting that the customer has accepted duties and taxes costs. Ensure your Shopify product details are complete and your UPS account rules reflect the customer payment choice for duties/taxes to have this process function smoothly.

If I manually upload the Shopify invoice containing full customs data (including EU + US HS-Code and MID), will it replace the electronically uploaded Commercial Invoice or be sent alongside it to UPS?

Manually uploading the Shopify invoice as an additional document is possible through the Label Summary section in PH Multicarrier within one hour of label generation. However, typically both the electronically uploaded Commercial Invoice and any manually uploaded documents remain separate; the app does not replace the automatically uploaded invoices with manual uploads. It is recommended to coordinate with UPS to confirm if UPS will accept multiple invoices or prefers a specific document. Additional instructions from UPS may be needed for handling such cases externally from the app.

How does the PluginHive MultiCarrier Shipping Label app support international shipping with UPS services?

The PluginHive MultiCarrier Shipping Label app supports UPS international shipping services directly within Shopify’s native checkout. This enables you to: 1. Automate generation of shipping labels for UPS international shipments. 2. Display accurate, real-time UPS international shipping rates to customers during checkout. 3. Handle customs documentation automatically to streamline cross-border shipping compliance. 4. Track UPS shipments from label creation through delivery—all integrated within Shopify’s checkout and order management systems. This setup allows merchants focused on international shipping to efficiently manage global orders without needing UPS Global Checkout.

How does the PluginHive Multi-Carrier Shipping App (PHM) integrate with Shopify and UPS to process international shipments like those to Canada?

The integration works as follows to process international shipments: 1. **Shopify:** Collects order information including product values, customer address, and shipping preferences. 2. **PluginHive Multi-Carrier Shipping App (PHM):** Acts as the middleware connecting Shopify to UPS. PHM requests UPS shipping rates in real time based on order details and generates UPS shipping labels, including international customs documentation such as commercial invoices. PHM also inserts HS codes associated with products into the customs forms automatically. 3. **UPS:** Receives shipping label and documentation generated by PHM, handles the physical shipment, and manages customs clearance crossing borders. UPS also provides tracking updates integrated back into Shopify/PHM. This integrated workflow automates and simplifies international shipping label creation and customs form completion without needing manual intervention outside Shopify once properly configured.

How does PluginHive handle communication and follow-up on pending UPS account information such as the CTP code?

PluginHive maintains a clear communication protocol to ensure timely activation of UPS services: 1. During setup calls or support sessions, the need for UPS account information like the CTP code is identified and documented. 2. PluginHive support requests this information from the customer or the designated UPS account manager. 3. Follow-ups are conducted if no response is received within the agreed timeframe (e.g., 2 days). 4. Support may share call recordings and maintain notes on pending actions to ensure transparency. 5. Once the information is provided, support proceeds with enabling and testing the UPS services on your store. This process ensures that any delays in account information receipt are tracked and acted upon appropriately to facilitate smooth UPS service activation.

How do I configure who pays for duties and taxes in UPS shipments using PluginHive?

You can set the party responsible for paying duties and taxes in international UPS shipments directly within the app by following these steps: 1. Navigate to the UPS Carrier settings in your PluginHive app dashboard. 2. Locate the field labeled ‘Duties and Taxes Payor.’ 3. Select the appropriate option to assign who will be billed for customs duties and taxes (e.g., shipper, consignee, or third party). 4. Save your settings. This configuration helps ensure that the correct party is charged for additional delivery costs imposed by customs authorities, but it does not add these charges to the commercial invoice generated by PluginHive.

How do I add an adult signature requirement for my UPS deliveries using the app?

To add an adult signature requirement for UPS deliveries in the app, follow these steps: 1. Navigate to the **App Products** page. 2. Open the product for which you want to enable the adult signature. 3. Edit the **Special Services** section. 4. Enable the **Enable Delivery Confirmation Options** toggle. 5. Set the **Confirmation Type** option to your desired setting (e.g., Adult Signature). Alternatively, you can update multiple products at once using a CSV file: 1. Click the **Export CSV** button on the App Products page to download your product list. (Note: If export does not work, try using Google Chrome.) 2. Open the CSV file and find the columns related to delivery confirmation. 3. Set the **Delivery Confirmation Options** column to `TRUE` for the relevant products. 4. Set the **UPS Delivery Confirmation** column to `ADULT_SIGNATURE_CONFIRMATION` for these products. 5. Save the file as a `.csv`. 6. Import the updated CSV file into the app by clicking the **Import CSV** button. Once set, any Orders containing these products will automatically require an adult signature upon delivery.

How can the UPS Digital Connections (UDC) approval code be used as a future method of payment with PluginHive for a Shopify store?

To use the UPS Digital Connections (UDC) approval code as a payment method in PluginHive for a Shopify store, follow these steps: 1. Verify that the customer’s UDC approval code is active and valid (note that approval codes take 24 hours to activate). 2. Ensure the customer’s PluginHive app integration is active and properly connected to their Shopify store. 3. Confirm the customer’s account information, including billing address, to associate with the UDC approval code. 4. Coordinate with UPS or the UPS Digital Connections program to validate that the approval code can be applied to the specific account. 5. Once validated, configure PluginHive’s billing or payment settings to accept the UDC approval code as the payment method. This may require manual processing or API integration depending on PluginHive’s platform capabilities. 6. Use the UDC approval code with approved UPS vendors for purchases and shipments within PluginHive’s shipping setup. 7. Confirm that the customer uses a UPS or approved vendor shipping system compliant with PLD and Smart Label requirements, as mandated by UPS. 8. Monitor the subsidy amount usage and validity period (e.g., valid from 10/16/2024 to 11/14/ 2024. to ensure compliance with contract terms. For precise configuration steps, contact PluginHive support or the assigned account representative for assistance with applying the UDC approval code in the app’s payment or billing workflow.

How can I show the estimated UPS shipping speed for international orders in PluginHive, especially outside Mainland UK?

The estimated delivery days shown during checkout are provided directly by the UPS carrier via their API and cannot be manually altered or selectively shown based on location. PluginHive displays these carrier-provided estimates if available; if UPS does not provide estimates for certain international locations, only shipping rates will be shown without delivery times. There is no backend setting to change or localize estimated delivery times per country within the app. Currently, the only configurable option is to rename UPS service names to better describe services, but this change applies to all customers globally, not selectively by country.

How can I manage Canada Post and UPS shipping rates correctly for different regions using PluginHive rules?

To configure shipping rates effectively when you have different carriers and rate types for multiple regions: 1. Determine which shipping zones each carrier and rate type applies to (e.g., Canada Post applied for Alaska/Hawaii/International, UPS retail rates for US domestic). 2. Consolidate or separate rate automation rules in PluginHive to reflect these regional distinctions clearly. For example, use one rule for Canada Post with conditions targeting Alaska/Hawaii/International zones and another for UPS covering the contiguous US. 3. Activate only the relevant rules to avoid conflicts or redundancy in rate calculation. 4. Test orders for each region to ensure only the appropriate carrier rates display accordingly. 5. Update or deactivate obsolete rules that may cause confusion or override the intended setup. Clear and consistent rule configuration ensures customers see accurate shipping options by region and carrier.

How can I include the freight (shipping) cost on the UPS Commercial Invoice for international orders generated by PluginHive?

Currently, PluginHive does not support showing the shipping (freight) charges on the UPS Commercial Invoice generated through the app. This is because UPS provides only the shipping cost from its API, which the app reflects at checkout, but does not include freight as a distinct line item on the commercial invoice. For accurate customs valuation, UPS billing, and regulatory compliance, freight charges are important; however, PluginHive’s app relies on the shipping information as provided by UPS API, which excludes separate freight charges on the invoice. To explore this further, you can: 1. Create a shipment manually via the official UPS website (ups.com) using your UPS account, making sure to include all necessary invoice information (including freight if possible). 2. Save the generated commercial invoice from ups.com as a reference. 3. Share this invoice with PluginHive support to help evaluate if and how this can be configured within the app. Additionally, note that customs duties and taxes charged during delivery by customs are typically not part of shipping charges from UPS and are managed separately. Within the app’s UPS carrier settings, you can specify the party responsible for duties and taxes using the ‘Duties and Taxes Payor’ field, but this does not affect freight inclusion on the commercial invoice.

How can I enable signature confirmation for FedEx and UPS shipments through the app?

To enable signature confirmation on your shipments, follow these steps: 1. Navigate to the app’s menu: Products → All Products. 2. Export the product list as a CSV file. 3. Open the CSV file and locate the column designated for “Signature” or signature option. 4. Update this column to enable signature confirmation for all desired products. 5. Save the CSV file. 6. Import the updated CSV back into the app by going to Products → All Products → Import CSV. This will enable the signature option for those products when creating shipments. For a detailed walkthrough, refer to the app’s CSV management article.

How can I display a custom shipping label description for only specific products without affecting other products in PluginHive UPS Shipping app?

To configure a custom shipping label description for only certain products while keeping others unchanged, follow these steps: 1. Navigate to the **App Products** page within the PluginHive UPS Shipping app. 2. Locate the specific product for which you want to set a custom description (e.g., SKU RCH205-I). 3. Open the product details and find the **Customs Description** field. 4. Enter the required custom description (e.g., indicating compliance with PI 967 Section II). 5. Repeat for each product that requires a custom description (e.g., RCH302, RCH204). 6. Next, go to **App Settings** → **General Settings** → **Shipping**. 7. Set the option **Custom Description To Be Displayed in Commercial Invoice** to **Product Name and Description** to ensure only the product-specific custom descriptions appear on labels. 8. Save the settings and process an order to verify that the shipping label correctly reflects the custom descriptions only for the selected products without replacing the product names of other items. This method prevents the blanket override of product names and applies custom notes only where necessary.

How can I confirm if UPS Worldwide Economy service is available for my shipment region or if it has a different name?

To confirm the availability of UPS Worldwide Economy service or its equivalent: 1. Check the UPS shipping options directly on UPS.com by entering your exact shipment details (origin, destination, package size, and weight). 2. Compare the listed services and their names to what you expect; note any similar services like UPS Worldwide Saver that might correspond to Economy service. 3. Contact UPS customer support to ask specifically about the availability of the Worldwide Economy service in your region and whether it goes by a different name. 4. If discrepancies persist, share detailed shipment information and screenshots with UPS for further clarification. This will help ensure you select the correct service recognized on both UPS.com and PluginHive.

How can I configure PluginHive MultiCarrier so that when the Free Shipping option is selected by a customer, it always chooses USPS Ground Advantage instead of defaulting to UPS Surepost?

To ensure that orders with Free Shipping always use USPS Ground Advantage, set up a rule in PluginHive MultiCarrier as follows: 1. Create a shipping rule with the condition set to “Shipping Method” equal to the exact name of your free shipping method (note that this is case-sensitive, so copy the name directly from the order JSON). 2. Set the action to “Add Carrier Service” and select “USPS Ground Advantage” as the carrier service. This configuration forces the system to assign USPS Ground Advantage whenever the free shipping method is used, overriding the default selection of UPS Surepost or any other carrier.

How can a customer verify and activate a UPS Digital Connection plan through PluginHive?

To verify and activate a UPS Digital Connection plan, the following steps are required: 1. Provide the subsidy/CTP approval code received from UPS. 2. Submit essential details such as the UPS account billing address and company name. 3. Specify the CTP plan the customer wishes to opt for (e.g., Starter, Popular, Premium, Enterprise). 4. PluginHive contacts the UPS CTP team to verify the approval code. 5. Upon approval, PluginHive processes the invoice and activates the selected plan in the customer’s store. Once activated, the customer can start creating shipping labels within the plan limits.

How can a customer get assistance after purchasing a UPS Digital Connection plan through PluginHive?

Customers can request assistance by contacting PluginHive support to: – Clarify any questions about the subscription plans and their features. – Book onboarding calls to set up the UPS shipping labels on their live store. – Get help with any technical or configuration issues during the usage of the PluginHive app. Support can be reached via email or scheduling appointments through PluginHive’s provided booking links. PluginHive customer success managers provide ongoing guidance to ensure smooth UPS integration and usage.

Does the PluginHive Shopify MultiCarrier Shipping Label app support integration with UPS Global Checkout?

No, the PluginHive Shopify MultiCarrier Shipping Label app does not support integration with UPS Global Checkout. The app is designed to operate within Shopify’s native checkout process by providing real-time shipping rates, label generation, customs documentation, and tracking using carriers like UPS, FedEx, and USPS. UPS Global Checkout is a separate, UPS-hosted service that manages cross-border checkout features such as duties, taxes, and localized payment options outside of Shopify’s native checkout flow. Since it operates outside Shopify’s checkout, it is not compatible with the PluginHive app’s current functionality.

Does the PluginHive Multi Carrier Shipping Label app support integration of UPS Access Point locator and selection for my store?

The PluginHive Multi Carrier Shipping Label app supports UPS as a carrier for processing shipments. However, it does not support the UPS Access Point locator or selection feature. This means you cannot offer customers the option to select UPS Access Point locations during the shipping process using this app.

Does the PluginHive Magento app offer a free trial period similar to the Shopify app, allowing customers to test the app while securing funding through UPS Digital Connections?

Yes, both the Shopify and Magento apps from PluginHive come with a 14-day free trial period. During this trial, customers can connect their UPS account and test the app functionalities to meet their requirements. This trial enables customers to start using the app immediately while arranging payment through programs like UPS Digital Connections. Additionally, PluginHive recommends scheduling a Zoom call with their support team to assist with app setup and ensure proper configuration and testing during the trial period. You can book a session using their appointment link to align support availability with your schedule.

Does PluginHive’s Multi Carrier Shipping Label App support the new UPS Global Checkout feature for international shopping and duties calculation in Shopify?

Currently, the PluginHive Multi Carrier Shipping Label App supports real-time UPS rates, label generation, and order fulfillment within Shopify, but does not yet support UPS Global Checkout. UPS Global Checkout is a separate UPS service designed to simplify international shopping by integrating duties and tax calculations at the checkout stage. This feature is not natively integrated with Shopify or the PluginHive app at this time. If UPS offers API access for Global Checkout, PluginHive is open to exploring potential compatibility. For now, it is recommended to consult UPS directly to confirm whether Global Checkout can be integrated with Shopify’s checkout or if a third-party solution is required. If you have specific use cases, sharing them can help PluginHive assess how to assist further.

Does PluginHive support UPS Worldwide Economy shipping service for international shipments?

Currently, PluginHive supports the following UPS international shipping services: – UPS Worldwide Express – UPS Worldwide Expedited – UPS Worldwide Express Plus – UPS Worldwide Saver The UPS Worldwide Economy service is not supported at this time. While the team has noted the request for this service, it has not been prioritized or released yet. For now, users need to use one of the available UPS international shipping options listed above. Any updates regarding UPS Worldwide Economy will be communicated once the service becomes available.

Does PluginHive provide specific documentation for setting up international shipping, such as shipping to Canada, with UPS?

Currently, there is no dedicated PluginHive documentation specifically for international shipping setup (e.g., to Canada). However: – PluginHive supports international UPS shipping fully, including generating shipping labels with customs documentation automatically. – General setup involves configuring your UPS account correctly for international shipments, inputting accurate product HS codes in Shopify, and updating shipping automation rules in PluginHive. – PluginHive support offers personalized assistance to guide you through the first order processing for international shipments once your UPS account settings are ready. For any questions or assistance, reaching out to PluginHive support is recommended.

Do UPS shipping rates shown in PluginHive include international customs duties and taxes?

No, the shipping rates displayed in PluginHive only reflect the UPS shipping charges for transporting your package. International customs duties and taxes are separate charges and are not included in these rates. However, within the app settings, you can specify who will be liable for customs duties (Sender, Recipient, or Third Party) by navigating to: App Settings -> Carrier -> UPS -> Other Details -> Duties Payor Type. The customs duties must be handled outside of the app during the shipping process.

Can the PluginHive app generate an autosigned shipper declaration or Lithium Battery Safety Document for shipments containing lithium-ion batteries that comply with UPS’s PI967 requirements?

No, the PluginHive app cannot generate autosigned shipper declarations or Lithium Battery Safety Documents required for lithium-ion battery shipments. While the app allows you to generate shipping labels and commercial invoices (for international shipments) directly from the carrier’s portal through the app, specialized safety documents like the shipper declaration must be created separately on your end. You need to manually prepare these documents to demonstrate compliance with UPS requirements (such as PI 967. and include them in your shipment package during the shipping process.

Can the merchant manually choose which UPS account to use for an order, such as selecting a distributor’s UPS account when creating a draft order?

Yes, the merchant can select the UPS account of their choice before generating the shipping label. This selection can be made after the order is imported into the PluginHive app, allowing the UPS account to be switched and specified manually for each order.

Can PluginHive directly resolve UPS label discrepancies without customer involvement?

No, PluginHive requires cooperation from UPS and often needs customers to engage UPS support directly due to the sensitive nature of account-level settings and specific UPS API behavior. PluginHive can collect technical logs, coordinate communication, and apply UPS’s recommended fixes but cannot bypass UPS account restrictions or initiate certain investigations without customers involving UPS helpdesk or account management. PluginHive’s role includes implementing necessary configuration changes once UPS provides clear guidance.

Can I use Paperless Trade (PLT) with my UPS account in PluginHive to submit customs invoices electronically for shipments to the USA?

Yes. PluginHive automatically generates UPS international shipping labels with an Electronic Data Interchange (EDI) mark, meaning customs information and documents are submitted electronically to UPS. There is no need to manually enable a “Paperless Trade” checkbox or configure additional settings. The entire process is automated within the app, eliminating paperwork for customs submission.

Can I upgrade my UPS Digital Connection plan with PluginHive during the 2-year contract?

No, PluginHive does not support upgrading the UPS Digital Connection plan during the 2-year contract period. The subscription involves a one-time payment for a fixed 2-year duration, and customers need to carefully choose the plan that aligns with their expected shipping volume over this time. If anticipated shipping needs grow, it is advisable to select a higher-tier plan upfront to avoid limitations.

Can I show only the UPS Standard shipping option for all products except Pico Genie in PluginHive?

It is not possible to restrict or show specific UPS services like UPS Standard for only certain products within PluginHive. The app does not have functionality to set product-specific shipping service rules. Shipping services and options are applied globally or based on carrier configurations, but cannot be customized on a per-product basis.

Can I set different package weight settings for different products or product groups in PluginHive, or is there only one global packaging setting?

The PluginHive app uses a single global packaging setting that applies universally to all products in your store. You cannot configure multiple packaging weight settings for different products or groups separately. Here’s how to manage packaging with this in mind: 1. If items are packed together in the same parcel, set the maximum package weight under **App > Settings > Shipping Packaging** to reflect the heaviest combined package your shipping carrier supports (e.g., Australia Post allows up to 22 kg per package). 2. If you pack each item individually, set the maximum package weight very low (for example, 0.1 kg) so each product is treated as a separate parcel based on its own weight and dimensions. 3. For special cases where only a few products must be shipped individually (regardless of global packaging), use the **“Pre-packed”** product setting for those specific products to ensure they ship separately. 4. Use CSV bulk export/import to update “Pre-packed” settings efficiently if you have many products requiring this treatment. If you need personalized guidance on how best to set packaging rules reflecting your business packing and shipping processes, you can schedule a consultation call with PluginHive support for help configuring your setup optimally.

Can I add a clickable hyperlink (e.g., a delivery speeds info page URL) directly to the UPS shipping service names shown at checkout?

No, PluginHive does not support adding hyperlinks or HTML links to UPS shipping service names. You can rename the service names to simple, clear text but cannot embed clickable URLs within them. If you want to provide a clickable delivery information link, consider adding the URL as a message elsewhere on your Shopify checkout page, if Shopify allows it, or include the link prominently on your Shipping Policy page or other relevant website pages. This approach helps customers access detailed delivery info without embedding links in shipping service names.

Besides FedEx, DHL, UPS, and Aramex, which carriers does the PluginHive app support for shipments from India?

For international shipments originating from India, the PluginHive app supports only FedEx, DHL, UPS, and Aramex. For domestic shipments within India, the supported carriers include BlueDart, Amazon Shipping, XpressBees, and Delhivery.

Are there specific customs or brokerage fees to consider when shipping internationally with UPS via PluginHive?

Yes, when shipping internationally via UPS through PluginHive: 1. **Brokerage Fees:** UPS often acts as a customs broker for shipments crossing international borders. Customs brokerage fees may be charged by UPS for clearing the shipment through customs. 2. **Who Pays the Fees:** These fees can be paid by you (the shipper) or by the customer receiving the shipment, depending on your UPS account settings and shipping terms (Delivered Duty Paid, Delivered Duty Unpaid, etc.). 3. **Customs Clearance:** UPS handles customs clearance to expedite cross-border delivery, but associated fees should be anticipated and planned for in your shipping cost structure or checkout pricing. PluginHive facilitates label generation and customs documentation but does not manage brokerage fees directly; these are UPS’s charges and must be managed through your UPS account settings and shipping agreements.

Are there any guidelines or references available for integrating UPS Mail Innovations with Shopify?

At present, there are no references, guides, or support within the PluginHive app for integrating UPS Mail Innovations with Shopify stores. Users must explore external solutions or custom development approaches independently, as PluginHive does not offer this functionality or documentation currently.

Are there any additional considerations to ensure Delivered Duty Paid (DDP) works correctly for my US customers using PluginHive with UPS billing account?

To ensure DDP works correctly with your UPS billing account in PluginHive, you should: 1. Verify that your UPS billing account is properly linked and authorized within the PluginHive settings. 2. Confirm that DDP terms are selected or configured correctly for shipments to US customers when creating shipping labels. 3. Test with sample orders to ensure duties and taxes are calculated and included in shipping costs as expected. 4. Ensure your product declarations and HS Codes are accurate to enable correct duty calculations. 5. Review UPS account setup directly with UPS to confirm it’s enabled for DDP services in your regions. Following these steps ensures smooth processing of DDP shipments through PluginHive using your UPS account.

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