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UPS Plugin Features & Customer Support – WooCommerce UPS FAQs

    Overview of Key Features and Support Options

Questions in this section:

Can I enable hazardous material shipping for specific products only, rather than all products, in the WooCommerce UPS plugin?

Yes, you can enable the hazardous material option at the product level within the plugin’s settings. This allows you to mark only certain products as hazardous materials based on your requirements. Ensure your UPS account supports HazMat shipping for this feature to work properly.

Can I enable the UPS plugin on both my development site and live site for testing new features and plugin updates?

A single-site UPS plugin license can be activated on only one website at a time, whether it is a development or production site. If you need to activate the plugin on multiple sites simultaneously, you will need to purchase an additional license. As a workaround for testing, you can activate the license on your test site first. Once testing is complete, delete the previously activated URL from your pluginhive.com account (under My Accounts > API Keys section), and then activate the license on your production website. This allows you to move the license between sites as needed.

Can I show only the estimated delivery date without the time on the cart for UPS shipping methods?

It is not currently possible to display only the estimated delivery date without the time for UPS shipping methods. The delivery information, including the date and time, is returned as a single string by the UPS API, and the plugin does not offer an option to remove or hide the time portion from this display.

Can I switch to the Multi-Carrier plugin that supports USPS and UPS, and what features does it provide?

The Multi-Carrier plugin supports real-time rates for carriers like USPS and UPS. However, printing labels and tracking functionality are not available with this plugin. You can reach out to [email protected] for more details.

Can I use a single PluginHive site license to activate the plugin on both my staging site and live site for testing and updates?

A single site license from PluginHive can only be activated on one site at a time—either your live site or your staging site, not both simultaneously. To have the plugin active on both your live and staging sites at the same time (for testing before live updates), you will need to purchase separate licenses for each site. Deactivating the license on one site to activate it on another is required if you only have one license.

Can PluginHive provide an older version of the plugin to test if a recent update broke my custom code?

PluginHive does not recommend using or provide support for older plugin versions. It is important to operate on the most current version for compatibility and security reasons. If you suspect an update caused issues, provide the latest information and detail your troubleshooting efforts to support so they can assist in analyzing the problem with the current plugin version.

Can PluginHive provide support for issues with older versions of the UPS plugin, such as version 4.6.3?

PluginHive does not offer support for conflicts or issues encountered in older versions of the plugin. To receive support and benefit from the latest features and fixes, it is recommended to update to the latest plugin version. If you encounter any issues after updating, you can then reach out to PluginHive support for further assistance.

Can PluginHive’s UPS plugin replace the need for ShipStation for USPS label generation and customer shipping updates (like status updates: in transit, out for delivery, delivered)?

Yes, PluginHive’s UPS plugin can fully handle label generation, live shipping rates, and shipping status tracking without the need for ShipStation. The plugin can generate shipping labels and send them directly to your customers, as well as manage tracking information and provide status updates.

Can the Adult Signature option in the WooCommerce UPS Shipping Plugin be applied based on the destination country?

The Adult Signature option can only be configured based on the product level and not based on the destination country. This means you can enable Adult Signature for specific products irrespective of where they are being shipped.

Can the estimated delivery time be hidden so that only the delivery date shows in the UPS plugin?

The UPS plugin displays the estimated delivery date and time as received from the UPS API. Currently, there is no built-in option to hide the delivery time and show only the delivery date in the shipping method display.

Can the UPS delivery date option be turned off in the WooCommerce UPS Shipping plugin?

Yes, you can turn off the UPS live estimated delivery dates feature under Rates and Service tab, in the WooCommerce UPS Shipping plugin.

Can the WooCommerce order status be automatically changed to “Completed” when the package is picked up by UPS?

The WooCommerce order status is managed by WooCommerce, and the PluginHive plugin does not directly support automatic status changes when the package is picked up. However, PluginHive offers a custom paid addon called “Custom Action After Delivery Addon” that can be configured to automatically change the order status when the order is picked up.

Can the WooCommerce UPS Shipping plugin automatically determine how many bottles of wine fit in a box and split orders into multiple boxes if needed, such as packing 12 bottles per box but using two boxes for 15 bottles?

Yes, the WooCommerce UPS Shipping plugin offers a “Box packing” feature that allows you to add custom box sizes with specific dimensions and capacity. For your wine shop scenario, you can create a box that holds up to 12 bottles of wine. The plugin will then automatically pack orders efficiently, using multiple boxes if the order exceeds the capacity of a single box (e.g., 15 bottles will be split into two boxes). Additionally, if you prefer to pack based on weight, the plugin also provides a “weight-based packing” option. For detailed setup instructions and configuration, refer to the packaging setup article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#configure-parcel-package-settings

Can the WooCommerce UPS Shipping plugin support shipping perishable items with UPS using dry ice?

No, the WooCommerce UPS Shipping plugin does not support the UPS Dry Ice feature.

Can the WordPress auto-updates be causing recurring issues where the custom declared value is incorrectly multiplied, impacting shipping costs?

The plugin update will not make any changes in the configuration. The recurring issue is not caused by the auto-updates but is related to product configuration in your WooCommerce setup, particularly zeros in product prices or custom plugin behavior.

Can your plugin create packaging tickets for orders, so a ticket goes in the box when an order is placed and fulfilled?

The plugin is designed to select the most efficient packaging box based on each product’s weight and dimensions for your orders. Here you can learn more about packaging and how it works: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#configure-parcel-package-settings

Can your plugin update the order status automatically when an order ships and when it is delivered?

Order status updates are managed through WooCommerce, where the plugin doesn’t have any control over it. Hence, you will need to update these statuses manually.

Could the PluginHive UPS Shipping Plugin disrupt settings or features of third-party plugins like WooDelivery? Is there a setting in the UPS plugin to prevent conflicts?

The PluginHive UPS Shipping Plugin does not provide specific settings to control or modify the functionality of third-party plugins. To troubleshoot potential conflicts, temporarily deactivate the UPS plugin and observe if the issue persists with the third-party plugin. This can help determine if there is any conflict. If the problem resolves after deactivation, report the findings to both PluginHive and the third-party plugin’s support teams for further assistance.

Could you add an alert or example in the plugin to prevent wrong character entry in the declared value field?

Your suggestion has been noted and will be relayed to the product team for consideration.

Do I need to download the software to update the plugin on my website, or can I update it a different way?

You can download the latest version of the plugin from PluginHive by navigating to My Account > API Downloads. Additionally, you can activate your plugin license by going to WordPress Settings > UPS Activation and entering your API Key and Product ID from your recent purchase. Once the license is activated, you will be able to receive and apply automatic plugin updates directly from the WordPress plugins page, ensuring your software stays up to date.

Do I need to reinstall the WooCommerce UPS Shipping Plugin after changing the UPS API key?

No, you do not need to reinstall the plugin. After changing the UPS API key, you only need to configure the new API key within your site. There is no need for a full reinstallation.

Do I need to remove and reinstall the WooCommerce UPS Shipping plugin to fix the “plugin expired” message, or just update the API key? If I only need to update the API key, where can I do that?

There is no need to remove and reinstall the WooCommerce UPS Shipping plugin if you see a “plugin expired” message after renewal. You only need to activate the new API key to resolve this. To do so:
1. Log in to your WordPress admin dashboard.
2. Navigate to the plugin settings for the WooCommerce UPS Shipping plugin.
3. Locate the section for “Product API Key” and “Product ID”.
4. Enter your updated API key and Product ID, which can be found under your PluginHive account at https://www.pluginhive.com/ (My Account → API Keys).
5. Save the changes and activate the license.
Once activated, the renewal message will disappear and you will see update options if any are available. No other steps are needed.

Do you offer a plugin with a Bill-to-3rd-Party feature for UPS?

Yes, our UPS plugin offers a Bill-to-3rd-Party feature. You can configure this setting in the plugin under the Shipping Label tab. Look for the options labeled “Transportation” and “Duties and Taxes Payers,” where you can set billing to a third party.

Does PluginHive offer a WooCommerce UPS shipping plugin and what features does it provide?

Yes, PluginHive offers the “WooCommerce UPS Shipping Plugin with Print Label” for WooCommerce stores. This plugin automates WooCommerce order shipping by:
– Displaying real-time UPS shipping rates on the cart and checkout pages
– Printing UPS shipping labels directly from your WooCommerce store
– Selecting custom or UPS flat rate boxes automatically
– Sending UPS tracking details to customers via email
If you’re interested, you can review the plugin’s features and purchase it at: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/.

Does PluginHive offer ongoing support and updates for the WooCommerce UPS Shipping plugin?

Yes, your plugin purchase includes one year of support and updates. After the first year, you can renew your license to continue receiving support and updates.

Does PluginHive provide support for Purolator shipping services in WooCommerce?

Yes, PluginHive’s WooCommerce Shipping Services (WSS) supports the Purolator carrier. You can check out the solution here: https://www.pluginhive.com/woocommerce-shipping-services/

Does the latest version of the PluginHive UPS WooCommerce Shipping plugin support UPS OAuth 2.0, and what steps are required to update the site?

Yes, the latest version of the PluginHive UPS WooCommerce Shipping plugin includes integrated support for UPS OAuth 2.0. To update your site:
1. Renew your plugin license.
2. Activate the API key.
3. Update the plugin to the latest version.
4. Proceed with the UPS registration process.

Does the plugin support setting products to “ship in their own box” so that individual pre-packed items are not combined for shipping weight calculations?

Yes, the plugin supports pre-packed packaging. This allows you to set certain products to be shipped in their own boxes, ensuring the weights are calculated separately and not combined. This feature is useful for items such as pre-boxed products, helping avoid issues with carrier limits (such as UPS’s 150lbs per package restriction) by treating each box as a separate shipment.

Does the PluginHive shipping plugin support shipments of products weighing more than 150 pounds, unlike other plugins that have a 150-pound weight limit?

Shipments above 150 pounds are classified as freight shipments. UPS no longer supports freight shipments and has discontinued its freight services.
UPS Freight is now handled by TForce Freight, which operates as a separate carrier.

If you need freight shipping, we recommend using our TForce WooCommerce Shipping Plugin, specifically built for this purpose.

You can check the TForce plugin here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Does the PluginHive UPS plugin support displaying duties and taxes for international shipments using the UPS global API?

The PluginHive UPS plugin considers duties and taxes for international shipments if these are provided by UPS via their API. The plugin displays real-time rates from the UPS API, which include applicable duties and taxes for international shipments.

Does the PluginHive UPS plugin support heavy freight shipping, and what should I do if my products are too heavy for UPS pickup?

The PluginHive UPS plugin only supports services currently provided by UPS. Since UPS has discontinued support for TForce freight shipments, the plugin no longer supports TForce freight. If you need to ship freight, you should use PluginHive’s dedicated TForce Freight Shipping plugin, which is specifically designed for freight shipments:
https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Does the PluginHive UPS shipping plugin support applying the “HundredWeight” discount when package weights exceed a certain limit, such as 200 lbs?

The PluginHive UPS shipping plugin fetches and displays live UPS rates directly from the UPS API based on your store’s Ship From address, Ship To address, and the weight and dimensions of the package. If your UPS account qualifies for the “HundredWeight” discount and the UPS API returns this pricing for shipments exceeding the threshold (such as 200 lbs), the plugin will automatically display those discounted rates. To verify if the discount is being applied, you can compare the rates shown in the plugin with those displayed for the same shipment details on ups.com while logged into your UPS account. If there is a discrepancy, ensure your UPS account is eligible for the “HundredWeight” program and that all package details entered are accurate.

Does the PluginHive UPS WooCommerce plugin currently support downloading or generating Proof of Delivery documents for shipments?

Currently, the PluginHive UPS WooCommerce plugin does not support downloading or generating Proof of Delivery documents. If you require this feature, PluginHive can offer a custom-paid solution. You can reach out to the support team for more assistance.

Does the PluginHive WooCommerce UPS Shipping plugin support “UPS Freight Collect” shipping?

The WooCommerce UPS Shipping plugin by PluginHive does not currently support the “UPS Freight Collect” feature. For freight shipments over 150 lbs, PluginHive recommends using the PH TForce Freight Shipping Plugin, as TForce now handles freight shipments previously managed by UPS. This plugin integrates TForce Freight shipping into WooCommerce, offering features like real-time TForce Freight shipping rates at checkout, label printing, in-store postage payment, and tracking information sent to customers by email.

Does the PluginHive WooCommerce UPS Shipping plugin support freight shipments for packages over 150 pounds and larger size packages over 165 inches?

UPS no longer supports freight shipments and has discontinued its freight services. Instead, TForce (previously handling UPS Freight) is now a separate carrier. To handle LTL freight shipments within WooCommerce, you should use the PluginHive WooCommerce TForce Freight Shipping plugin. This plugin enables integration with TForce Freight, automates order shipping, displays real-time TForce Freight shipping rates at checkout, prints shipping labels, pays postage from within your WooCommerce store, and transmits tracking details to customers.

Does the PluginHive WooCommerce UPS Shipping plugin support shipping hazardous materials?

Yes, the PluginHive WooCommerce UPS Shipping plugin supports shipping hazardous materials. If your UPS account number includes HazMat shipping, the plugin will allow you to ship hazardous materials and support all services enabled for your UPS account. Detailed instructions on enabling this feature are available in this article: https://www.pluginhive.com/ship-ups-hazardous-material-dangerous-goods-using-woocommerce/

Does the UPS plugin support the WooCommerce HPOS (High-Performance Order Storage) feature?

Yes, the PluginHive UPS plugin is compatible with the WooCommerce HPOS (High-Performance Order Storage) feature. You can verify compatibility and review any updates related to HPOS support in the plugin’s changelog at: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/#tab-change-log

Does the UPS shipping plugin for WooCommerce support freight shipping? If not, is there a recommended alternative plugin?

The UPS Shipping plugin for WooCommerce supports standard shipments under 150 lbs, but does not support freight shipping for heavier shipments. For freight shipping, it is recommended to use the TForce Freight Shipping Plugin, which is specifically designed to handle freight shipments. Please note that TForce previously handled UPS LTL shipments but now operates independently with its own API, and the UPS plugins do not support TForce Freight shipments. For more information, refer to the TForce Freight Shipping Plugin here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Does the UPS Shipping Plugin support Canadian dollars (CAD) as the default currency?

Yes, the UPS Shipping Plugin allows you to choose the currency unit for communicating with UPS, including Canadian dollars (CAD). You can select your preferred currency and make the shipment.

Does the WooCommerce UPS Shipping plugin automatically change the WooCommerce order status to DELIVERED when UPS confirms package delivery at the destination address?

No, the WooCommerce UPS Shipping plugin does not automatically change the WooCommerce order status to DELIVERED based on the UPS package delivery status. While the plugin offers features such as displaying real-time UPS shipping rates at checkout, generating and printing UPS shipping labels, paying postage from your WooCommerce store, providing packaging options, and sending UPS tracking details to customers via email, it does not update the order status in WooCommerce when the package is marked as delivered by UPS. If you require automatic order status updates based on shipping events, you may need to explore additional plugins or solutions.

Does the WooCommerce UPS Shipping Plugin by PluginHive support adding an extra flat fee per box for each shipment?

The standard handling charges in the PluginHive WooCommerce UPS Shipping Plugin apply per shipping method, not per box. However, PluginHive offers a custom paid add-on called “Adjust UPS Shipping Rates for Each Package in the Order.” This add-on enables you to add an extra shipping cost (or provide discounts) for each individual package within an order, which would allow you to apply a flat fee per box.

Does the WooCommerce UPS Shipping plugin support direct integration with CampusShip? Is there an alternative plugin for CampusShip?

The WooCommerce UPS Shipping plugin does not support direct integration with UPS CampusShip accounts or IDs. There is no alternative PluginHive plugin for UPS CampusShip. To use the PluginHive UPS Shipping plugin, you must:
1. Create a standard UPS.com user account.
2. Sync your regular UPS account number (not CampusShip ID) with this new user.
3. Register this account number within the plugin following the standard onboarding process.
This ensures proper functionality and OAuth compliance.

Does the WooCommerce UPS Shipping plugin support freight shipments for packages weighing 150lbs or more?

UPS no longer supports freight shipments, as their freight services have been discontinued. TForce, which previously handled UPS Freight shipments, has become a separate carrier. For freight shipping needs, you should use the TForce plugin, which allows integration of TForce Freight shipping within WooCommerce. This plugin automates order shipping by displaying real-time TForce Freight rates at checkout, printing shipping labels, paying postage, and sending tracking details to customers via email. You can find more information and purchase the plugin here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Does the WooCommerce UPS Shipping plugin support the FOX – Currency Switcher Professional for WooCommerce?

Yes, the WooCommerce UPS Shipping plugin is compatible with multi-currency solutions including the official WooCommerce Multi-Currency switcher, Aelia Currency Switcher, and FOX Currency Switcher Professional for WooCommerce. You can also test how the plugin works with currency switchers on the plugin demo website provided.

Does the WooCommerce UPS Shipping plugin support UPS Smart Pickup?

No, UPS Smart Pickup is not available through the plugin or any UPS API integration. The Smart Pickup feature is managed directly within your UPS account. To use Smart Pickup, you need to configure this service settings in your UPS account, not within the PluginHive plugin.

How can I activate my PluginHive UPS shipping plugin and make sure it is updated to the latest version?

To activate your PluginHive UPS shipping plugin and verify you have the latest version:

Refer to this article for activation steps: [Activate your Plugin](https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license).
4. Once activated, check the installed plugins page. If an update is available, you will see an “Update” button—click it to update to the latest version.

How can I add the UPS Access Point shipment option using the PluginHive UPS plugin for WooCommerce?

To add the UPS Access Point shipment option, enable the UPS Access Point locator in the Rates & Services tab within the plugin settings. Once done, you will get the UPS access point location in the checkout.

How can I check if I am using the new or old version of the WooCommerce UPS Shipping Plugin and ensure I have transitioned to the UPS REST API?

To verify your plugin version and UPS REST API upgrade:
1. Ensure you have an active license for the WooCommerce UPS Shipping Plugin.
2. Go to the WordPress Plugins page and look for the plugin version. Update if needed.
3. After updating, activate your license if it isn’t already active.
4. Navigate to WordPress Dashboard > UPS Shipping > Registration.
5. If you see the message “Congratulations on successfully registering your UPS Account,” you are connected to the UPS REST API.
6. If you do not see this message or the Registration page, register your account by following the step-by-step guide in the PluginHive Help Guide.
Verifying these steps will ensure your plugin is up to date and correctly integrated with UPS services.
Here is the complete article for the registration: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How can I check whether my WooCommerce UPS Shipping Plugin needs to update or modify the REST API, and is there documentation on this process?

To determine if your UPS Shipping Plugin requires a REST API update or adjustment, pluginHive recommends updating to the latest version to ensure full compatibility and access to all features. Additionally, ensure your UPS account registration is complete following the steps outlined in the PluginHive knowledge base. You can find the registration and setup guide here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How can I ensure my PluginHive UPS plugin receives updates and support?

PluginHive plugin purchases include one year of support and updates. After this period, renew your license to continue receiving updates and support. To renew the license, visit: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/ and follow the instructions for renewal. Keeping your plugin updated ensures you have the latest features and bug fixes.

How can I ensure that the estimated delivery date in the WooCommerce UPS Shipping Plugin is calculated starting from my next actual UPS pickup day instead of the order date? (For example, if I only have pickups on Wednesdays and Fridays but an order is placed on Monday, the delivery date should start from Wednesday.)

To set it up:

1. Update your plugin to the latest version.
2. Go to the plugin’s settings in your WordPress dashboard.
3. Navigate to “General settings.”
4. Find and save your “Working Days” (the days UPS picks up parcels for you, e.g., Wednesday and Friday).
5. The plugin will then use these working days to calculate the estimated delivery date, ensuring that it starts from your next actual pickup date and not just the order date.

This ensures your customers see accurate delivery estimates based on your real pickup schedule.

How can I get plugin updates if they’re not appearing for download in my PluginHive account?

To ensure you receive plugin updates:
1. Make sure the license key is activated within your WordPress website.
2. After checking, visit WordPress Dashboard → look for available plugin updates.
3. If the automatic update does not work, you can manually download the latest version of the plugin by logging into your PluginHive account (My Account → API Downloads).
– Deactivate and delete the old version from your website.
– Upload and install the new version; your plugin settings will remain intact.

How can I handle freight shipping on my WooCommerce site now that the PluginHive UPS plugin no longer supports it?

Since UPS does not support freight shipping due to changes with TForce, you can use the PH TForce Freight Shipping Plugin for WooCommerce with Print Label, which supports freight shipments. You can find it here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

How can I hide the estimated delivery time in the shopping cart so that only the delivery date is displayed?

The estimated delivery date and time shown in the shopping cart are directly returned from the UPS API, and the plugin currently does not provide an option to hide the time and display only the date. If showing the time is not suitable for your requirements, you can disable the Estimated Delivery Date option in the plugin settings, provided you do not need delivery estimates from UPS. This will remove both the estimated delivery date and time from being shown to your customers.

How can I leave a review for a PluginHive product?

You can leave a review for a PluginHive product by visiting the product page and navigating to the reviews section: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/#tab-reviews. Make sure to log in with the same ID you used to purchase the plugin when submitting your review.

How can I manually update the PluginHive plugin if the automatic update fails?

If the automatic update fails, you can manually update the PluginHive plugin by following these steps:
1. Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
2. Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
3. Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

Once done check for the update

How can I manually update the UPS Shipping Plugin if the automatic update option is unavailable?

If automatic updates are unavailable, you can manually update the plugin by:

Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

Once done check for the update.

How can I move the PluginHive plugin and its settings from our old site to a new, updated site?

There is no direct process to move the PluginHive plugin and its settings from one site to another. You need to install the plugin afresh on the new site and configure it manually. After installation, activate your plugin license on the new site. The standard plugin license covers a single site, so you are permitted to use the plugin on only one website unless you have purchased multiple licenses.

How can I obtain the header and body of the API request/response made by the PluginHive UPS plugin for troubleshooting purposes?

You can access the API request and response logs by enabling Debug Mode within the plugin settings. Follow these steps:
1. Go to your WordPress admin dashboard.
2. Navigate to the PluginHive plugin settings section.
3. Enable Debug Mode in the plugin settings.
4. Once Debug Mode is enabled, replicate the action that triggers the API call (such as calculating shipping rates or creating a shipment).
5. Next, visit WooCommerce > Status > Logs in your WordPress admin panel.
6. Locate and open the relevant log files for PluginHive UPS plugin. The logs will contain API request and response details in JSON format.
You can then download and provide these logs as requested.

How can I provide my own CUSMA-compliant certificate of origin for cross-border shipments if the UPS plugin provides NAFTA documents?

If you need to supply CUSMA-compliant paperwork for your shipments, you can use the “Upload Additional Documents” feature within the PluginHive UPS plugin. This enables you to attach your own customized documentation, such as a CUSMA certificate of origin, alongside the documents fetched from UPS.

How can I receive automatic updates for the UPS plugin?

Automatic updates for the UPS plugin are available only when the license key (Product API Key & Product ID) is activated on your website. Ensure that you have activated your license to receive plugin updates.

How can I remove the estimated delivery date that is being appended to the end of the shipping method (for example, “UPS Ground (Est delivery: August 2, 2024 11:00 pm)”) so that only the shipping method name like “UPS Ground” appears on our orders?

You can remove the estimated delivery date by disabling the Estimated Delivery Date option under the Rates and Services tab.

How can I resolve plugin update failures for my PluginHive WooCommerce UPS Shipping plugin?

To resolve plugin update failures, follow these steps:

1. Clear your website cache and attempt the update again.
2. If the problem persists, try the following:
– Go to the UPS Activation page in your WordPress admin.
– Under “API Key Deactivation”, enable the “Deactivate API Key” option and save changes.
– Visit your PluginHive account (https://pluginhive.com/) > My Account > API Keys, and delete any previous activation of the license key if present.
– Deactivate and then reactivate the UPS plugin from your WordPress plugins page.
– Return to the UPS Activation page, navigate to “API Key Activation”, and configure your license API key and Product-ID. Click on “Save Changes”.
– Confirm that the license is successfully activated.
– Go to the WordPress Updates page and click “Check Again” to search for available updates.
– Try updating the plugin.

These steps should resolve most plugin update issues. If problems continue, contact PluginHive support with details.

How can I resolve the “Update failed: Update package not available” error for my UPS plugin?

To resolve the “Update failed: Update package not available” error for your UPS plugin, follow these steps:
1. Go to the UPS Activation Page in your PluginHive dashboard.
2. Select API Key Deactivation and enable the “Deactivate API Key” option.
3. Click Save Changes.
4. Deactivate the UPS plugin and then re-activate it.
5. Return to the UPS Activation page and go to API Key Activation.
6. Reconfigure your Product API Key and Product-ID, then click Save Changes.
7. Refresh the plugins page or navigate to WordPress Dashboard → Updates and click “Check Again” for updates.

Following these steps should resolve the update issue. If the problem persists, reach out to PluginHive support for further assistance.

How can I resolve the error message “No shipping options were found” when using the PluginHive WooCommerce UPS plugin, despite having updated everything and activated the API key?

To resolve the “No shipping options were found” error in the WooCommerce UPS plugin, follow these steps:
1. Ensure that Real-Time Rates is enabled in the plugin settings. This is necessary for rates to display on the cart or checkout page.
2. Confirm that all products have their weight and dimensions entered in their WooCommerce product data, as missing information can prevent shipping rates from being calculated.
3. Verify that you have entered valid and correct UPS API credentials in the plugin.
4. Make sure your shipper/origin address details are complete and accurate within the plugin settings.
5. When fetching live rates, ensure the following mandatory fields are provided: country, state, city, and postal code.
6. If issues persist, enable debug mode and submit a diagnostic report via the ‘Help & Support’ tab in the plugin settings for further analysis.

How can I resolve the issue of the API key not activating after updating the plugin to the new version?

To resolve the API key activation issue after updating the plugin, follow these steps:
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.
Following these steps should resolve the API key activation problem. If the issue persists, please contact support for further assistance.

How can I restrict certain products to only allow UPS Ground shipping while allowing other products to offer all UPS options (Ground, 2nd Day, Next Day) in WooCommerce?

To restrict specific products to only allow UPS Ground shipping, you can use the PH Hide WooCommerce Shipping Methods & Rate Adjustment plugin. Here’s how you can achieve this:

1. Install and activate the PH Hide WooCommerce Shipping Methods & Rate Adjustment plugin.
2. Create a new shipping class in WooCommerce and assign products that should only be shipped via UPS Ground.
3. In the plugin settings, create a rule to hide the UPS 2nd Day and UPS Next Day shipping methods for the selected shipping class.
4. The rest of your UPS-shippable products (those not assigned the special shipping class) will continue to display all available UPS options (Ground, 2nd Day, Next Day).
5. For more detailed guidance and plugin information, visit: https://www.pluginhive.com/product/hide-woocommerce-shipping-methods-and-rate-adjustment/

How can I restrict UPS shipping options to exclude specific states like Hawaii, Alaska, and California in WooCommerce using the PluginHive UPS plugin?

To restrict UPS shipping to specific states, you can:
1. Navigate to the UPS plugin settings in your WooCommerce dashboard.
2. Go to Rates and Services >> Method Availability.
3. Select “Specific Countries” and add only the countries where you want UPS shipping methods to appear.

How can I safely update the PluginHive UPS Shipping plugin without losing my settings?

You just need to update the new API key and activate the plugin license. Don’t worry, your settings will remain intact.

How can I send diagnostic information to PluginHive Support for troubleshooting the UPS shipping plugin?

To send diagnostic information for troubleshooting:
1. Go to the plugin settings and enable the “Debug Mode” option.
2. Reproduce the issue.
3. Navigate to the “Help & Support” page within the plugin settings.
4. Submit a Diagnostic Report, referencing your ticket number.
5. The support team will analyze the report and provide further assistance based on the diagnostic data.

How can I submit a diagnostic report for the PluginHive UPS Shipping plugin?

To submit a diagnostic report for troubleshooting the PluginHive UPS Shipping plugin, follow these steps:
1. Activate the UPS plugin.
2. Navigate to the “General” tab of the plugin settings.
3. Enable the “Debug Mode” option.
4. Reproduce the issue.
5. Go to the “Help & Support” page within the plugin settings.
6. Submit a Diagnostic Report according to the instructions on that page, referencing your support ticket number.

How can I test the plugin’s features before making a purchase?

To test the plugin’s features, you can use the demo environment provided by PluginHive: https://app.instawp.io/launch?d=v2&t=woocommerce-ups-shipping-plugin-with-print-label. This demo allows you to explore and interact with the plugin’s full functionality. If you decide to purchase and later find that the plugin doesn’t meet your requirements, PluginHive offers a 30-day refund policy for your peace of mind.

How can I update my outdated UPS WooCommerce Shipping plugin (originally from Xadapter) to the current version while retaining all my settings?

To update your outdated UPS WooCommerce Shipping plugin, you should purchase the latest version from PluginHive using this link: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/. After purchasing, use your staging site to update the plugin and ensure everything is working fine with your settings. Once confirmed, you can update the plugin on your live site. The new license will be valid for 1 year and will auto-renew annually.

How can I update my outdated Xadapter UPS plugin to the latest version?

Xadapter has fully migrated to PluginHive, and the Xadapter UPS plugin is now outdated. To update, you need to purchase the latest version, “WooCommerce UPS Shipping Plugin,” from PluginHive. Visit the PluginHive WooCommerce UPS Shipping Plugin page and make your purchase. During checkout, create a new PluginHive account, as previous Xadapter accounts are no longer active. After purchasing, you will receive access to the latest version, an active license key, and one year of support and updates with automatic renewal after the first year.

You can purchase the plugin from here: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

How can I update my WooCommerce UPS Shipping Plugin to the latest version?

Make sure you have activated the plugin license.
Once done, to update your WooCommerce UPS Shipping Plugin with Print Label to the latest version:
1. Log in to your WordPress admin dashboard.
2. Navigate to “Plugins” > “Installed Plugins.”
3. Locate the WooCommerce UPS Shipping Plugin with Print Label in your plugins list.
4. If an update is available, click on the “Update Now” button associated with the plugin.

How can I update shipping costs when adding or removing products from an existing WooCommerce order using the PluginHive plugin?

To update shipping costs after modifying an existing WooCommerce order with the PluginHive plugin, follow these steps:
1. Open the desired order in your WooCommerce admin panel.
2. Add or remove the required products from the order.
3. Once you have made the changes, generate packages for the updated order. The PluginHive plugin allows you to recalculate shipping costs based on the revised contents of the order and the destination region.
4. After generating the new packages, shipping costs will be calculated according to the updated subtotal and product selection.

How can I update the plugin when there is no ‘update available’ option on the plugins page, and will updating the plugin cause data loss?

Could you please follow the below steps and check?

1. Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
2. Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
3. Now, deactivate and re-activate the UPS plugin
4. Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

Once done, please go to the Plugins page and refresh the page or check for updates from WordPress Dashboard–> Updates –> Check Again.

How can I update the PluginHive UPS plugin if the update option is not working through the installed plugins section?

If the update option for the PluginHive UPS plugin isn’t working from the Installed Plugins section, please follow these steps:

1. Navigate to WordPress Dashboard > Settings > UPS Activation.

2. Under API Key Deactivation, enable the “Deactivate API Key” option and click Save Changes.

3. Log in to your PluginHive account, go to My Account > API Keys, and delete any previous license key activation, if present.

4. Now, deactivate and then re-activate the UPS plugin from the Installed Plugins section.

5. Return to UPS Activation > API Key Activation, enter your License API Key and Product ID, then click Save Changes.

6. Finally, go to Dashboard > Updates and click “Check Again” or refresh the Plugins page to see if the update becomes available.

This process should restore the update functionality.

How can I update the PluginHive UPS plugin to the latest version without losing my saved data, such as the UPS password and API key?

To update your PluginHive UPS plugin without losing any saved data, follow these steps:
1. Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
2. Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
3. Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

How can I update the UPS Shipping plugin if the “Update Now” button is missing from the plugins page?

If the “Update Now” button is missing, follow these steps:
1. Go to the UPS Activation page and deactivate the current API key by enabling the “Deactivate API Key” option, then save changes.
2. Visit pluginhive.com > My Account > API Keys and delete any previous activation of the license key.
3. Deactivate and re-activate the UPS plugin in your WordPress site.
4. Go to the UPS Activation page again, enter the license API key and Product ID, and click “Save Changes”.
5. Go to the Plugins page and refresh or check for updates from WordPress Dashboard > Updates > Check Again.

How can I use the PluginHive plugin on both local and staging environments when developing custom website features?

A single PluginHive plugin license can only be used on one site at a time. If you need to use the plugin on both local and staging environments, you must have a separate active license for each site.

How do I activate the license and ensure the plugin updates automatically?

To ensure your plugin receives automatic updates:
1. Navigate to WordPress Settings → UPS Activation Page.
2. Enter the “Product API Key” and “Product ID” from your PluginHive.com account (My Account → API Keys).
3. Click Save Changes after entering the details.
4. Go to the Plugins page, refresh it, or use WordPress Dashboard → Updates → Check Again to trigger updates.

How do I configure the WooCommerce UPS plugin to enable shipping to only Canada or to both the United States and Canada?

To configure shipping for specific countries using the WooCommerce UPS plugin, follow these steps:

1. Go to the UPS plugin settings in your WooCommerce dashboard.
2. Navigate to the “Rates and Service” tab.
3. Under “Method Availability,” select “Specific Countries.”
4. In the provided field, enter “Canada” if you want to offer UPS shipping rates only to Canadian customers. Enter both “United States” and “Canada” to enable shipping to both countries.
5. Save your changes.

The UPS plugin will fetch and display real-time UPS shipping rates only for the countries you specify under “Specific Countries.” No additional shopping cart configuration is required, as the plugin directly connects to the UPS API to fetch rates for the selected countries.

How do I ensure my WooCommerce UPS plugin receives automatic updates?

To receive automatic updates for your WooCommerce UPS plugin, make sure the license key (Product API Key & Product ID) is activated on your website. Once the license is active, plugin updates will be delivered automatically as new versions are released.

How do I ensure the PluginHive UPS shipping plugin license is activated on my WordPress site, and how can I update to the latest version?

To ensure your PluginHive UPS shipping plugin license is activated and you’re running the latest version, follow these steps:
1. Navigate to your WordPress dashboard.
2. Go to the UPS Shipping>License
3. Check if your plugin license is active. If not, activate it using your API key and Product ID.
4. You can find your API key and Product ID by logging in to pluginhive.com, going to “My Account,” and selecting “API Keys.”
5. Once done check for update.

How do I provide PluginHive admin site access for troubleshooting purposes?

If requested for advanced troubleshooting, provide admin access as follows:
1. Create a new WordPress user with the email [email protected].
2. Set the user role to Administrator.
3. If your WordPress site is not in English, ensure this user’s interface is set to English.
4. Confirm account creation and then share the login URL and password securely with the support team via your existing support thread.
This allows PluginHive to properly investigate and resolve advanced configuration or integration issues.

How do I share temporary WP-admin access with PluginHive support so they can assist with plugin issues?

To provide temporary WP-admin access for troubleshooting, follow these steps:
1. Log in to your WordPress admin dashboard.
2. Go to Users > Add New.
3. Enter [email protected] as the email address and assign a username (such as PluginHive Support).
4. Set the Role to “Administrator” to allow full access for troubleshooting.
5. If your site’s default language is not English, set the user language to English for better support compatibility.
6. Click “Add New User” to create the account.
7. Share the username and password securely with PluginHive support.

How do I submit a diagnostic report in the PluginHive shipping plugin for troubleshooting purposes?

To submit a diagnostic report for troubleshooting:
1. Enable Debug Mode in the plugin settings.
2. Reproduce the issue.
3. Go to the “Help & Support” page within the plugin settings.
4. Submit a Diagnostic Report as instructed on that page (include the reference number).
This report will help the PluginHive support team investigate and provide a precise solution.

How do I submit a diagnostic report to PluginHive when troubleshooting the UPS plugin?

To submit a diagnostic report for the UPS plugin, follow these steps:
1. Visit the General Tab in your plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue you are facing so that it is captured in the logs.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report by following the instructions provided on that page.
Sending this report will help PluginHive support investigate and resolve your issue more effectively.

How do I update my PluginHive UPS plugin to the latest version if an update becomes available?

Could you please follow the below steps and check?
Go to WordPress Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin
Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

Once done, please go to the Plugins page and refresh the page or check for updates from WordPress Dashboard–> Updates –> Check Again.

How do I update the PluginHive plugin, and will updating or reinstalling it remove my credentials or previous configuration?

To update the PluginHive plugin, follow these steps:
1. Activate your plugin license by configuring the “Product API Key” and “Product ID,” found under pluginhive.com → My Account → API Keys.
2. After activating the license, go to your WordPress Dashboard → Plugins and refresh the page. Alternatively, navigate to Dashboard → Updates and click “Check Again” to see if the update appears.

How do I update the PluginHive UPS plugin to its latest version? Do I need to delete the plugin and reinstall it?

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

once done check for the update

How do I update the PluginHive UPS shipping plugin and ensure it receives automatic updates?

To update the PluginHive UPS shipping plugin and enable automatic updates, follow these steps:
1. Obtain your Product API Key and Product ID from your PluginHive account (go to pluginhive.com → My Account → API Keys).
2. Navigate to UPS Shipping → License Activation in your WordPress dashboard.
3. Enter your Product API Key and Product ID, then save changes.
4. To update the plugin, go to the Plugins page in your WordPress admin or visit Dashboard → Updates and click “Check Again.”

How do I update the UPS Shipping Plugin to ensure the TIN shows on commercial invoices?

To update the UPS Shipping Plugin and display the TIN on your commercial invoices: Make sure you’re using the latest version of the plugin. If not, update the plugin and try again.

How do I update the WooCommerce UPS Shipping Plugin when auto-updates are enabled but the plugin version remains outdated?

Automatic updates for the WooCommerce UPS Shipping Plugin will only occur if the license key is activated on your website. To update the plugin:
1. Go to your PluginHive account (https://www.pluginhive.com/) and sign in.
2. Navigate to “My Account” → “API Keys” to find your Product API Key and Product ID.
3. In your website’s WordPress admin panel, configure the plugin by entering the Product API Key and Product ID, then activate the license.
4. After activation, go to WordPress Dashboard → Updates and click “Check Again” to fetch the latest plugin version.

How do I upgrade my PluginHive WooCommerce UPS plugin from an older version to the latest version while ensuring my settings remain intact?

Could you please follow the steps below and check?

Go to UPS Shipping Settings > UPS Activation page

Under API Key Deactivation, enable the “Deactivate API Key” option and click Save Changes

Log in to your PluginHive.com account → My Account > API Keys, and delete any previous activation of the license key (if listed)

Now, deactivate and re-activate the UPS plugin from your site

Go to the UPS Activation page again → Under API Key Activation, enter your License API Key and Product-ID, then click Save Changes

Once done, go to the Plugins page and refresh it, or check for updates by navigating to Dashboard > Updates and clicking Check Again.

Do not worry, the settings will remain intact.

How do we reconfigure our WooCommerce shopping cart and UPS plugin to start shipping to Canada? Is there anything specific we need to do?

To start shipping to Canada using WooCommerce and the UPS plugin, follow these steps:

1. **Check WooCommerce Shipping Zones:**
– Go to WooCommerce > Settings > Shipping > Shipping Zones.
– Ensure that Canada is listed as a zone. You can use the zone search to type “Canada” and verify.
– If Canada is not present, add it as a new shipping zone.

2. **Configure UPS Plugin for Canada:**
– Navigate to the UPS Plugin settings.
– Go to the “Rates and Service” tab.
– Under “Method Availability,” set it to “Specific Countries.”
– In the field provided, mention “Canada” under Specific Countries.
– This setup ensures that UPS shipping rates are displayed only for customers shipping to Canada.

3. **Verify and Test:**
– Save your changes.
– Test the settings by adding a Canadian address in your store’s checkout to ensure UPS rates appear as expected.

These steps will enable shipping to Canada and display UPS rates specifically for that country. No further changes are needed within the UPS plugin apart from the steps above. For any adjustments to shipping zones themselves, you may contact WooCommerce support.

How does the “Price Adjustment” feature work in the PluginHive UPS plugin?

The “Price Adjustment” feature in the PluginHive UPS plugin allows you to increase or decrease the returned UPS service prices by a specific fixed amount or percentage. This adjustment is applied per UPS service and affects the shipping rate for all products and all shipping regions using that service. You can configure this option by navigating to the plugin settings under Rates & Services, where you will find the adjustment fields next to each UPS service.

How is the delivery date determined when ordering items with UPS Next Day Air, and why might the expected delivery show as the following day instead of tomorrow?

The UPS Next Day Air delivery date is determined based on the package cutoff times, which vary by location and are generally between 3 PM and 6 PM. If you place an order after the designated cutoff time for your area, your package will ship on the next business day, causing the delivery date to shift by an extra day. That’s why if you order after the cutoff, the delivery estimate may show as the following day instead of the next day.

How will the proposed add-on for the UPS Shipping plugin work to add buffer days for specific UPS services, such as UPS Ground, and handle holidays or non-working days?

The add-on will allow you to:
– Select specific UPS services for which you want to add buffer days.
– Define the number of buffer days to be applied for each selected service. These buffer days are added on top of the real-time delivery date returned by UPS, so the final estimated delivery date (including the buffer) will be displayed on the Cart and Checkout pages.
– Configure a date range in your store settings to define holidays or non-working days. The add-on will automatically skip these dates during shipping rate calculations, ensuring they are not counted as delivery days.
– The configuration will be available based on Shipping Service instead of Shipping Class. This add-on is a paid customization and will function alongside your existing UPS Shipping plugin.

I cannot update my WooCommerce plugin, and it is not working correctly as a result. Can you update the plugin for me or allow me to update it myself?

To receive plugin updates, please make sure the license is activated under UPS Shipping > License in your WordPress dashboard.

Updates are available only if the plugin license is active. If it’s not yet activated, kindly activate it and then check for updates again.

I cannot update the PluginHive UPS plugin to the latest version. How can I resolve this and update the plugin?

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

Once done check for update

I could probably use help with the activation too.

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

I did not receive notifications about a newer version of the PluginHive UPS plugin in my WordPress admin area. How can I ensure updates appear correctly?

To ensure you receive plugin update notifications in your WordPress admin area:
1. Make sure the plugin license is successfully activated under the “UPS Activation” section in your plugin settings.
2. After activating the license, clear your site cache.
3. Perform a hard reload of your website to refresh plugin update information.
4. Once completed, plugin updates should appear on the WordPress Plugins page.

If updates still do not show after following these steps, please contact PluginHive support for further assistance.

I’m using an older plugin version. How do I update to the latest version, and what should I check after updating?

To update your PluginHive plugin to the latest version and ensure proper functionality:

1. Navigate to UPS Shipping> License, configure the “Product API Key” and “Product ID” and activate the license.
You will find the API key and Product ID under pluginhive.com — My Account — API Keys.

2. Once done, please go to the page and refresh the page or check for updates from WordPress Dashboard–> Updates –> Check Again.

If I do not know how to provide FTP access, what should I do?

If you are unsure about setting up or providing FTP access, your website hosting provider can assist you in setting up the necessary FTP details. The PluginHive team can guide you with more information if required.

If I have an old version of the plugin (4.8.2) installed, should I upload the new version to merge the data, or should I delete the old version before installing the new one?

You can delete the older version of the plugin before installing the latest version. After deleting the old plugin, download and install the latest version from PluginHive > My Account > API Downloads. Once installed, activate the plugin license using the new API Key and Product ID associated with your order.

If we download the latest version of the UPS Shipping plugin from the PluginHive store and install it in our WooCommerce store, do we need to redo all the UPS settings, or will it pick up the old settings?

When you install the latest version of the UPS Shipping plugin from PluginHive and update your existing plugin, your existing UPS settings will be retained automatically. You do not need to reconfigure the shipping settings or account information, as the update process preserves your previous configurations.

Is it possible for the PluginHive plugin to automatically mark an order as “Delivered” (a custom WooCommerce order status) once it is delivered?

The PluginHive plugin does not have the capability to automatically update the WooCommerce order status to “Delivered” upon delivery. As the Order status is managed by WooCommerce, the Plugin doesn’t have control over it. Hence, changes must be made manually within WooCommerce.

Is it possible that the buffer day and holiday feature will be added to the main UPS Shipping plugin in the future?

This feature will not be implemented in the main UPS Shipping plugin, as this scenario pertains to business-to-business requirements.

Is it possible to add an extra “Address” (Street address) field to the WooCommerce cart page when using the UPS Shipping plugin?

Adding a “Street Address” field to the WooCommerce cart page is not supported by the PluginHive UPS Shipping plugin, as managing checkout fields is handled by WooCommerce core. By default, the WooCommerce cart page only includes Country, State, Town/City, and ZIP Code fields, which are sufficient for retrieving shipping rates. The complete Address (Street address) field is available on the checkout page, where customers can enter detailed address information.

Is it possible to automatically look up HS Codes for products in the PluginHive plugin?

Yes, you can automatically look up HS Codes by configuring the HS Code at the product level within the PluginHive plugin. Once you set the HS Code for each product, the plugin will automatically retrieve and use the HS Code based on the product configured. This ensures seamless handling of HS Codes during shipping processes.

Is it possible to automatically send all WooCommerce order shipping details to the UPS dashboard, so the client doesn’t have to enter them manually?

Currently, the PluginHive WooCommerce UPS Shipping Plugin does not provide an option to automatically send all shipping details from WooCommerce orders directly to the UPS dashboard. Shipping details must be managed through the plugin interface as per its current capabilities.

Is it possible to change the time shown with the Estimated Delivery for UPS shipping options, so it doesn’t always display “by 11pm”?

No, it is not possible to modify or remove the time displayed with the estimated delivery date for UPS shipping options. The estimated delivery date and time, including “by 11pm,” are directly returned from the UPS API and cannot be adjusted or removed within the PluginHive setup.

Is it possible to combine the features of your ‘delivery date’ plugin (such as setting vacation or holiday days) with your shipping plugin, so real-time UPS delivery dates are shown but adjusted for business closures?

The features of both plugins operate independently and there is no direct integration available by default that combines holiday/vacation settings from one plugin with real-time UPS dates from the shipping plugin. Therefore, while the delivery date plugin allows you to define holidays and vacation days, it does not natively adjust the real-time UPS delivery dates displayed by the main shipping plugin based on those closures. Customization would be required to achieve this combined functionality.

Is it possible to configure multiple UPS accounts in the WooCommerce UPS Shipping Plugin with Print Label and have the site select which UPS account to use based on the product category (e.g., Spirits, Wine, Beer)?

The WooCommerce UPS Shipping Plugin with Print Label allows configuration of only one UPS account at a time. It does not support setting up different UPS accounts based on product categories or automatically switching accounts depending on the product.

Is it possible to disable UPS Next Day Air® for specific products while still offering other UPS shipping options in WooCommerce?

Yes, you can hide the UPS Next Day Air® shipping service option for specific products in WooCommerce by using the PH Hide WooCommerce Shipping Methods & Rate Adjustment plugin. This plugin allows you to create shipping classes for specific products and then hide selected shipping methods (like UPS Next Day Air®) for those classes. Other UPS shipping options, such as UPS 2 Day Air® and UPS Ground®, will remain available for these products. For step-by-step instructions on configuring this, you can refer to the official PluginHive documentation: https://www.pluginhive.com/product/hide-woocommerce-shipping-methods-and-rate-adjustment/

Is it possible to display the estimated delivery date and time under just the first shipping method option instead of all shipping options?

The estimated delivery date and time are displayed for each shipping method as returned by the UPS API. It is not possible to show this information only under the first shipping option; the plugin will display it under every available UPS shipping method.

Is it possible to enter UPS shipment details through NetSuite or ShipRush using the PluginHive UPS plugin?

No, it is not possible to enter or transfer any shipment details through NetSuite or ShipRush using the PluginHive UPS plugin. The plugin works independently and does not integrate with these systems.

Is it possible to have the order status automatically change to “Delivered” in WooCommerce when the customer receives their shipment, similar to the “Delivered” status?

In WooCommerce, changing the order status to “Delivered” must be done manually once the order is delivered by UPS. Automatic updates to the order status are not supported, as WooCommerce handles order statuses and this functionality is outside the scope of the PluginHive plugin. To update the order status to “Delivered,” you need to manually mark the order as “Completed” in WooCommerce.

Is it possible to hide the estimated delivery information?

Yes, you can choose to hide the estimated delivery information from the cart and checkout pages if you do not wish to display this to your customers. To do this Navigate to Rates and Service tab and disable the Estimated Delivery date feature.

Is it possible to manually update my WooCommerce UPS plugin if I am stuck on an old version and updates are not showing in my WP Admin?

Yes, you can manually update the WooCommerce UPS plugin if you’re stuck on an old version and updates aren’t appearing in your WordPress Admin.

Please make sure you have an active plugin license and have activated it on your site to get the update.

Also, if your previous purchase was not under a subscription and if it has expired, you won’t receive automatic updates. In that case, you’ll need to purchase a new license from the PluginHive website and activate it on your site. Once activated, you’ll start receiving plugin updates.

We also recommend installing the latest plugin ZIP file on a staging site first, especially if you’re updating from a much older version. This helps ensure everything works smoothly before applying changes to your live store.

Is it possible to send text message updates with real-time delivery info to customers using the PluginHive UPS plugin?

No, the PluginHive UPS plugin does not have an option to send text message notifications to customers for shipment tracking. Instead, it sends a UPS tracking link via the order completion email, allowing customers to track their shipment progress online.

Is it possible to specify a different shipping origin for each product with your WooCommerce UPS plugin to support dropshipping from multiple distributor warehouses?

While the WooCommerce UPS Shipping plugin does not natively support dropshipping scenarios, you can achieve per-product shipping origins by setting up a multi-vendor environment on your site. Here’s how you can do it:

1. Use a Multi-Vendor solution such as Dokan or WCFM Marketplace and add each warehouse as a vendor on your site.
2. Set the vendor address to match each distributor’s warehouse address.
3. Assign your products to the respective vendors (warehouses).
4. Purchase and install both the WooCommerce UPS Shipping plugin and the WooCommerce Multi Vendor Shipping Addon from PluginHive.
5. The Multi Vendor Shipping Addon connects the UPS plugin with your multi-vendor solution, enabling shipping rates to be calculated and shipping labels to be generated from the vendor (warehouse) address to the customer’s address for each product.

This setup allows you to handle shipping from multiple warehouse origins within a single store using your own UPS account.

Is it possible to test the “UPS Shipment Data based on Destination” addon before purchasing?

No, it is not possible to test or use the UPS Shipment Data based on Destination addon before purchasing. The addon must be purchased in advance, and all sales are non-refundable.

Is it possible to test the PluginHive WooCommerce UPS Shipping plugin in a development environment before purchasing?

You can explore the plugin using our live demo site, available for 2 hours per session.
Additionally, you’re protected by a 30-day refund policy, so you can request a refund if the plugin doesn’t meet your business requirements.

Is it possible with the plugin to send a daily summary email of current shipment statuses?

Sending a daily summary email of current shipment statuses is not supported by the WooCommerce UPS Shipping plugin.

Is it safe to update the PluginHive UPS plugin without creating a restore point?

While updating the plugin typically retains all previous settings and the plugin operates in the same way after the update, it is always best practice to create a site restore point before making changes. This ensures you can restore your site to its previous state in case any issues arise after the update. If you are unable to create a restore point, consider seeking help from your website developer before proceeding.

Is the “Estimated Delivery Date Adjustment for UPS” add-on still available, and what features does it offer for handling different production lead times?

Yes, the Estimated Delivery Date Adjustment for UPS add-on is still available and works with the WooCommerce UPS Shipping Plugin. Its key features include:
– Adding custom production lead times (buffer days) based on shipping classes, allowing you to reflect varying production times.
– Excluding weekends and holidays from the buffer days.
– Seamless integration with the WooCommerce UPS Shipping Plugin.
– While lead times are not assigned directly at the product level, you can create different shipping classes for products based on their production lead times and configure unique buffer days for each class. These adjustments are then reflected in the estimated delivery date shown to customers at checkout.

Is there a dedicated PluginHive plugin for Purolator, or is Purolator supported through a combined plugin?

PluginHive does not offer an individual plugin dedicated solely to Purolator. Instead, Purolator is supported through the WooCommerce Shipping Services plugin, which integrates with multiple major carriers, including Purolator. This combined plugin allows users to access shipping features for various carriers from a single platform.

Is there a PluginHive plugin that currently supports TForce LTL freight shipments?

Yes, PluginHive does offer a plugin that supports TForce LTL freight shipments, as TForce operates as a separate carrier with a distinct API. You can purchase the plugin from here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Is there a solution to manually configure estimated delivery dates instead of having them returned by the shipping carrier?

Yes, the Estimated Delivery Date Plugin for WooCommerce allows you to set delivery dates manually based on shipping zones, shipping methods, and shipping classes.

Is there a trial version available for the WooCommerce UPS Shipping plugin so that I can test its features?

You can explore the plugin using our live demo site:: https://app.instawp.io/launch?d=v2&t=woocommerce-ups-shipping-plugin-with-print-label
The demo will be active for 2 hours, and you can relaunch it anytime.
However, you are protected by a 30-day refund policy, allowing you to purchase the plugin and request a refund if it does not meet your business needs. You can proceed to purchase the plugin from the PluginHive website.

Is there an automatic way for the plugin to update the order status (for example, when the UPS picks up or delivers the parcel)?

The plugin does not provide an automatic feature to update the order status based on UPS tracking events. Order status updates must be done manually.

Is there an automatic way to update the order status when UPS picks up or delivers the parcel so that the customer email is sent automatically?

The plugin does not provide an automatic update feature for changing the order status based on UPS pickup or delivery events. Order status updates must be made manually in the system.

Our international shipments display “EDI,” while USA shipments show “EDI Pull.” Is this related to the NAFTA certificate being enabled?

The distinction between “EDI” and “EDI-Pull” likely depends on UPS’s internal data processing methods, which may vary by region or service type, and is not necessarily related to the NAFTA certificate setting. For precise details on the reasons behind these label differences and how they are applied to your shipments, it is recommended to contact your UPS account representative. They can provide authoritative information regarding these UPS shipment designations.

Should we add UPS shipping under WooCommerce > Shipping > options, or let the plugin handle it?

You can enable shipping rates either within the plugin settings or under the WooCommerce Shipping Zones. However, can configure it based on your requirements.

UPS plugin is no longer offering shipping options at checkout after recent updates. How can I resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What are some of the main features of the PluginHive WooCommerce UPS Shipping plugin?

Key features of the PluginHive WooCommerce UPS Shipping plugin include:
– UPS-certified solution compatible with UPS OAuth 2.0 integration for enhanced API security.
– Seamless integration with WooCommerce, including easy UPS access key creation.
– Real-time UPS shipping rates shown on the WooCommerce cart and checkout pages.
– Automatic downloading and printing of UPS shipping labels as soon as orders are placed.
– In-dashboard UPS shipment tracking with automated email notifications for customers.
– Sending and receiving of UPS shipping labels via email.
– Bulk printing of UPS shipping labels for multiple WooCommerce orders with a single click.
– Ability to schedule UPS pickups directly from within WooCommerce.
– Support for both domestic and international UPS shipping services.
– Compatibility with UPS Ground Saver (SurePost) shipping options.
– Option for customers to select UPS Access Point as their delivery location.

What are the costs and subscription options for the WooCommerce UPS Shipping Plugin with Print Label?

The WooCommerce UPS Shipping Plugin with Print Label costs $99 per year. This is an annual subscription fee. There is no monthly subscription option available for this UPS plugin.

What are the main features of the PluginHive WooCommerce UPS Shipping Plugin with Print Label?

Key features of the PluginHive WooCommerce UPS Shipping Plugin with Print Label include:
– Real-time UPS shipping rates fetched directly from the UPS API
– Automatic generation of UPS shipping labels
– UPS order tracking for customers
– Management of UPS pickup points

What does the updated “WooCommerce UPS Multi-Warehouse Shipping” addon do?

The “WooCommerce UPS Multi-Warehouse Shipping” addon allows you to configure multiple warehouse addresses in WooCommerce, automatically selecting the shipping warehouse based on the customer’s entered destination ZIP code. Key features include:
– Assigning different warehouses for various ZIP code ranges or wildcards.
– Automatically selecting the correct warehouse as the origin address for the UPS shipping label and calculation during checkout.
– Full compatibility with the latest UPS REST API and the updated WooCommerce UPS Shipping plugin.
To use this addon, ensure that both the main shipping plugin and the addon are up to date and properly configured.

What features does the Default WooCommerce Shipping Method addon provide?

The Default WooCommerce Shipping Method addon allows you to:
– Set a shipping method as the default on the WooCommerce cart and checkout page.
– Rearrange the order in which shipping methods are displayed to customers.

What features does the PluginHive WooCommerce UPS Shipping plugin provide?

The PluginHive WooCommerce UPS Shipping plugin offers the following features:
– Integration of UPS shipping services within WooCommerce.
– Automation of WooCommerce order shipping by displaying real-time UPS shipping rates on the cart and checkout pages.
– Printing of UPS shipping labels and payment of postage directly from your WooCommerce store.
– Selection between custom or UPS flat rate boxes automatically.
– Sending of UPS tracking details to customers via email.
– Requirement to have a UPS Business account to use UPS services through the plugin.

What features does the WooCommerce UPS Shipping Plugin with Print Label offer for integrating UPS with WooCommerce?

The WooCommerce UPS Shipping Plugin with Print Label automates WooCommerce shipping orders by:
– Displaying real-time UPS shipping rates on the cart and checkout pages
– Allowing the printing of UPS shipping labels and payment of postage directly from the WooCommerce store
– Providing the option to choose custom or UPS flat rate boxes automatically
– Sending UPS tracking details to customers via email

What improvements have been made in WooCommerce UPS Shipping Plugin with Print Label Version 6.2.5 regarding working days and configuration settings?

In Version 6.2.5 of the WooCommerce UPS Shipping Plugin with Print Label, the dependency between working days configuration and the Pickup option has been resolved. You can now configure and utilize working days independently of the Pickup setting, allowing greater flexibility in managing your shipping schedules. Additionally, improvements include enhanced working days functionality for rates, labels, and pickups, as well as several other new features and optimizations.

What is PluginHive’s customer support response time and do you offer phone meetings for technical assistance?

PluginHive’s support team is available 24 hours a day, Monday to Friday (excluding weekends). The primary support channel is email. Additionally, PluginHive offers a one-time onboarding call to assist with plugin setup or to help resolve any issues you may encounter with the shipping module. The team is committed to resolving issues promptly and ensuring customer satisfaction.

What is the best way to update an existing PluginHive plugin to a newer version without losing previous settings or custom changes?

Activate the latest license key on your site to ensure the plugin updates smoothly without any service interruptions.

What is the current status of supporting tests for Apple Pay with the PluginHive UPS shipping plugin?

The plugin is now fully compatible with express checkout flows. Please ensure you’re using the latest version of the plugin. If you still face any issues, feel free to contact [email protected].

What is the Disallow WooCommerce Shipping to PO Box add-on and how does it work?

The “Disallow WooCommerce Shipping to PO Box” is a custom paid add-on that restricts UPS shipping options for PO Box addresses. It allows you to specify PO Box name combinations, and shipping options will be hidden for those addresses accordingly.

What is the Estimated Delivery Date Adjustment for UPS add-on, and what should I know before using it?

The Estimated Delivery Date Adjustment for UPS add-on allows you to adjust the UPS Estimated Delivery Date by adding a specified number of days for each shipping service.
– You can configure this by accessing the add-on’s settings, selecting specific shipping services, and providing the number of adjustment days for each.
– This add-on is only compatible with UPS plugin version 6.2.6 and above.
– The plugin is supplied as a separate add-on and needs to be installed and configured in addition to your main UPS plugin.

What is the process to update the PluginHive UPS plugin to the latest version and ensure full functionality?

To update the PluginHive UPS plugin to the latest version and ensure full functionality, please make sure your plugin license is active. Once the license is activated, you’ll be able to see the update option under the Installed Plugins page in your WordPress dashboard. Simply click “Update” to install the latest version.

What is the purpose of configuring UPS services under WooCommerce shipping zones, and why would someone use this feature?

Configuring UPS services within WooCommerce shipping zones allows store owners to customize which UPS shipping options are available for specific geographic regions. This feature is popular among WooCommerce users because it provides flexibility to display different UPS services and rates depending on the customer’s shipping address. If you do not require different services by zone, you can turn off this feature and manage all UPS services globally through the plugin settings.

What main features does the PluginHive WooCommerce UPS Shipping Plugin offer?

The PluginHive WooCommerce UPS Shipping Plugin provides the following features:
– Real-time UPS shipping rates are shown on the cart and checkout pages.
– Ability to print UPS shipping labels and pay postage directly from your WooCommerce dashboard.
– Automatic selection of custom packaging or UPS flat rate boxes.
– Automatic email notifications to customers with UPS tracking details.
– Full integration with your UPS account, including any discounts provided by UPS.

What should I do if I encounter an issue with the plugin and need assistance?

Please specify the exact issue you’re facing with the plugin. If there are any errors, sharing this information can help us resolve the issue faster. In the meantime, you can refer to the WooCommerce UPS Shipping Plugin Setup Guide at https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/ for detailed instructions.

What should I do if my plugin is already up to date but still prompts for an update and won’t perform it?

If you are facing issues updating the plugin, follow these steps:
1. Go to the UPS Activation page → API Key Deactivation, enable “Deactivate API Key”, and Save Changes.
2. Go to your PluginHive.com account → My Account → API Keys, and delete any previous license key activations if present.
3. Deactivate and re-activate the UPS plugin on your WordPress site.
4. Go to the UPS Activation page again, enter the license API key and Product-ID, and Save Changes.
5. Go to the Plugins page and either refresh or use WordPress Dashboard → Updates → Check Again.
6. After these steps, try updating the plugin again and proceed with UPS Account registration.
If the problem persists after performing these steps, further investigation may be required.

What should I do if my PluginHive UPS plugin is not functioning correctly after an update?

If your PluginHive UPS plugin is not working as expected after an update, please follow these steps:
1. Specify whether the issue occurs with shipping rates at checkout or while printing labels—this helps in targeted troubleshooting.
2. Enable Debug Mode in the plugin settings to capture detailed logs.
3. Recreate the issue while Debug Mode is active.
4. Navigate to the Help & Support page in the plugin settings.
5. Submit a Diagnostic Report through the plugin interface for further analysis by the support team.
This process will help the support team identify and resolve the issue more efficiently.

What should I do if the plugin says an update is available, but when I attempt the update, it says I already have the latest version?

If you are facing issues updating the plugin, follow these steps:
1. Go to the UPS Activation page → API Key Deactivation, enable “Deactivate API Key”, and Save Changes.
2. Go to your PluginHive.com account → My Account → API Keys, and delete any previous license key activations if present.
3. Deactivate and re-activate the UPS plugin on your WordPress site.
4. Go to the UPS Activation page again, enter the license API key and Product-ID, and Save Changes.
5. Go to the Plugins page and either refresh or use WordPress Dashboard → Updates → Check Again.
6. After these steps, try updating the plugin again and proceed with UPS Account registration.
If the problem persists after performing these steps, further investigation may be required.

What should I do if the PluginHive UPS Shipping plugin shows “No shipping options were found” for all orders, even after updating to the latest version?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if updating the PluginHive UPS plugin fails and it says I am already on the latest version, even though the version is outdated?

If the plugin shows that an update failed and incorrectly claims you are on the latest version:
1. Refresh your browser and the plugin update page to rule out any caching issues.
2. Confirm the displayed version number in the plugin details after refreshing.
3. If the incorrect version persists, try deactivating and reactivating the plugin.
4. If the problem continues, you can manually update the plugin by downloading the latest version from your PluginHive account and uploading it via your WordPress dashboard.
5. For persistent issues, contact PluginHive support and provide details about the error, your current version, and any relevant screenshots.

What should I do if UPS is not receiving pickup notifications after I request a pickup in PluginHive?

If UPS is not receiving pickup notifications, follow these steps to resolve the issue:
1. After placing an order, select the order in your WooCommerce dashboard and choose “Request Pickup” from the bulk action dropdown menu.
2. For detailed guidance, refer to the Knowledge Base article: https://www.pluginhive.com/knowledge-base/schedule-ups-pickup-woocommerce-shipment/
3. If the issue persists, go to the plugin settings and enable the “Debug Mode” option.
4. Attempt to request a pickup again while Debug Mode is enabled.
5. After testing, navigate to the “Help & Support” page within the plugin settings, and submit a Diagnostic Report to PluginHive Support.
By following these steps, you can help diagnose and resolve pickup notification issues with UPS.

What should the Chemical Record Identifier be when configuring a hazardous product for UPS shipping?

Each hazardous material product requires a unique 3-digit Chemical Record Identifier under the UPS product settings. This number must be different for each HazMat product to comply with UPS requirements and ensure proper identification and rate calculation. Assign a unique 3-digit identifier to each HazMat product in your WooCommerce store.

What steps do we need to take to enable the Insurance option for declared values in the UPS plugin?

To enable the Insurance option for declared values in the UPS plugin, follow these steps:
1. Go to the UPS plugin setting and navigate to the “General” section.
2. Turn on the “Insurance” option.
3. For individual products, you can add custom values for insurance:
– Edit the product.
– Go to Shipping → UPS Shipping Details.
– Enter your value under the “Custom Declared Value” section.
4. If no custom declared value is provided for a product, the plugin will consider the product’s value as the insured value.

What steps should be followed to ensure the Estimated Delivery Date Adjustment for UPS add-on works with non-working day calculations?

To enable holiday and non-working day calculations with the Estimated Delivery Date Adjustment for UPS add-on:
– Update your UPS plugin to Version 6.2.7 or later.
– Use Estimated Delivery Date Adjustment for UPS add-on Version 1.0.4 or higher.
– Configure your holidays or non-working days in the plugin settings.
– The add-on will then automatically skip the specified holidays/non-working days when calculating estimated delivery dates and adjust pickup dates in rate requests accordingly. The buffer days will still be added on top of the UPS estimated delivery date, and final estimates will display properly on the Cart and Checkout pages.

What steps should I follow to update my plugin?

To update your plugin, please ensure that the plugin license is activated. Once the license is active, you will be able to update the plugin from the ‘Installed Plugins’ section in your WordPress dashboard if an update is available.

What steps should I follow to update the UPS section for OAuth 2.0 if I have the updated plugin version but can’t find where to add the information?

To update the UPS section for OAuth 2.0, you need to complete the UPS OAuth 2.0 registration process. You can follow the steps provided in this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account. This article will guide you through the necessary steps to complete the registration.

What steps should I take if I want to update or add new packaging boxes in the PluginHive UPS plugin?

To add or update packaging boxes in the PluginHive UPS plugin:
1. Navigate to the plugin settings in your WooCommerce dashboard.
2. Select the “Pack into Boxes” packaging method.
3. Add the boxes.
4. Save the settings.

When updating the PluginHive UPS plugin from a very old version, should I uninstall the old version before installing the new one if I want to preserve existing data and settings?

To update the PluginHive UPS plugin without losing data or settings:
1. Log in to your PluginHive.com account.
2. Go to “My Account” and download the latest version of the plugin from the API Downloads section.
3. In your WordPress staging site, install the latest ZIP file on top of your existing plugin. There is no need to uninstall the old version; WordPress will overwrite the old files and retain your previous settings and data.
4. After confirming everything works correctly on your staging site, repeat the process on your live site.
5. This method ensures your data and settings are preserved during the update.

When will the fix for UPS Access Point rate compatibility be released?

The fix for UPS Access Point rate compatibility was released with the WooCommerce UPS Shipping Plugin with Print Label, Version 6.2.9, on May 28th, 2025. The update includes improvements specifically addressing rates compatibility with UPS Access Point. Kindly update the plugin to the latest version and try.

When will we receive the Default WooCommerce Shipping Method addon zip file after purchase?

The addon zip file will be provided within 2-3 business days after you have shared your order number and completed the purchase.

Please note that the custom add-on involves a one-time payment and is non-refundable. We recommend reviewing your requirements carefully to ensure the add-on aligns with your needs before completing the purchase.

You can reach out to [email protected] regarding this.

Where can I enter Hazmat details, such as the Chemical Record Identifier, for a product in WooCommerce using PluginHive UPS Shipping?

Follow these steps to enter Hazmat details for a product:
1. Go to Products > All Products in your WooCommerce admin.
2. Select the desired product.
3. Under the product settings, navigate to the ‘Shipping’ tab.
4. Select the ‘UPS Setting’ details section within Shipping.
5. Under ‘Hazardous Materials’, configure the required details including the Chemical Record Identifier, Commodity ID number, and Class Division numbers.
6. Save your changes.
Refer to UPS documentation to ensure you provide correct Hazmat details: https://www.ups.com/assets/resources/media/en_US/chemical_table.pdf

Where can I find and update the packaging settings in the PluginHive UPS plugin?

You can locate the packaging settings by navigating in your WordPress admin dashboard to UPS Registration > Settings > Packaging.

Where can I find details about the recent fixes and enhancements in the UPS Shipping plugin?

Details about recent fixes and enhancements for the UPS Shipping plugin can be found in the plugin’s changelog. Visit the following link to view the changelog and learn about the latest updates:
https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/#tab-change-log

Where can I find the address suggestion option in the WooCommerce UPS Shipping Plugin with Print Label?

To access the address suggestion feature, enable the address classification option under the Rates and Service tab in the plugin settings.

Where can I find the latest version of the WooCommerce UPS Shipping plugin?

Access to the latest version of the WooCommerce UPS Shipping plugin requires an active license. If your plugin license has expired, you need to renew it to receive support and updates. You can purchase a new license from the PluginHive website at https://www.pluginhive.com/plugins/.

Where can I find the new setting to add the default Vendor Collect ID Number and Default Consignee Type in the WooCommerce UPS Shipping Plugin with Print Label?

Vendor Collect ID Number and Default Consignee Type is located under the “International Forms Settings” tab in the plugin’s settings page within your WordPress admin. at the bottom kindly enable vendor info setting.

Where can I see a sample page with the address suggestion feature in action?

You can view a working demo of the address suggestion feature on PluginHive’s demo site: https://app.instawp.io/launch?d=v2&t=woocommerce-ups-shipping-plugin-with-print-label. This allows you to observe the address suggestions as they should appear during checkout.

Which PluginHive solution supports integration with UPS Digital Connections?

The WooCommerce Shipping Services plugin from PluginHive supports integration with UPS Digital Connections. It offers features such as live UPS rates, one-click label printing, and order tracking. You can review more details and subscribe to this service via the PluginHive WooCommerce Shipping Services page.

Why am I not receiving automatic plugin updates and being required to manually download updates from PluginHive?

Automatic plugin updates are only available when your PluginHive license key is activated on your site. Please ensure you have entered the API Key and Product ID under the plugin’s license/activation section. Once activated, check for updates by going to WordPress Dashboard → Updates and clicking “Check Again.”

Why am I not seeing the “DDP service” option in the UPS Special Services list in the latest UPS plugin version?

Please make sure you’re using the latest version of the plugin. Once checked, try again.

If you still face any issue, reach out to Pluginhive support.

Why am I unable to add a new box in the plugin after updating to the latest version, even after clearing the website cache?

Please ensure that you’re using the latest version of the plugin. Once confirmed, clear your website cache and try again. If the issue persists, feel free to reach out to our support team for further assistance.

Why am I unable to update to the most recent version of the UPS Shipping Plugin, receiving the message “Automatic update is unavailable for this plugin”?

Automatic plugin updates require an active plugin license. If you do not have an activated license on your site.

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

Once done check for update

Why do I need to manually update the order status in WooCommerce when using the UPS module?

The order status is managed by WooCommerce itself, and it needs to be updated manually from the WooCommerce orders section. The UPS module does not automate this process.

Why do I need to provide order or purchase details to get assistance with plugin activation?

Order or purchase details—such as the order number or the email address used during purchase—are required to verify your license status. As per company policy, an active plugin subscription is necessary to receive support. The PluginHive team can assist you only if there is an active subscription associated with your account.

Why do shipments to Canada get charged 4 times on the custom declared value after a plugin update, and after fixing it, the issue recurs with each update?

The plugin update does not make any changes in the configuration. The issue is not due to the update itself but appears related to custom product setups. Specifically, two order items in your test had a price of zero, despite default prices being configured. Additionally, the use of the “Product Configurator for WooCommerce” plugin (for which compatibility hasn’t been tested) could be contributing to this behavior.

Why do the PluginHive UPS plugin’s certificate of origin PDF documents reference NAFTA and not CUSMA, and can the declaration of origin templates be updated to show CUSMA?

The PluginHive UPS plugin does not generate or customize certificate of origin PDF documents for cross-border shipments. All such documents, including the NAFTA declaration, are fetched directly from the UPS API without any modification by PluginHive. Since UPS has not updated their documentation to reference CUSMA, the plugin reflects what is provided by UPS. At this time, PluginHive cannot change the template or wording to reference CUSMA instead of NAFTA. For shipments requiring CUSMA documentation, you can use the “Upload Additional Documents” option in the plugin to include your own custom documents prepared according to CUSMA standards.

Why do we need to pay for a new plugin to get a feature (freight shipping) that was previously included in our existing UPS plugin?

The removal of the freight shipping feature from the UPS plugin is not due to a PluginHive business decision but is a result of changes made by the carriers themselves. TForce has separated from UPS and now operates as a standalone carrier with its own API. This carrier-level change necessitated the removal of TForce Freight support from the UPS plugin. To support TForce, a new, separate plugin is being developed, as it requires integration with a new, independent API. Therefore, continuing freight support requires a dedicated TForce plugin.

You can purchase the plugin from here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Why does the selected shipping method change when a customer updates their shipping address on the cart page?

This behavior is the default for WooCommerce. When a shipping method is selected and the address is subsequently changed, WooCommerce will automatically reselect the first available shipping method. This can be observed by configuring multiple flat rates and testing the scenario, even without the PluginHive UPS plugin. The plugin calculates rates and returns them to WooCommerce, which then determines which shipping method is displayed. This process is controlled by WooCommerce itself, not the PluginHive UPS plugin.

Why have the Custom Action After Delivery and UPS Pickup requests stopped working after the UPS update?

If the ‘Custom Action After Delivery’ and UPS Pickup requests have stopped working after the recent UPS update, please contact our support team at [email protected]. They will investigate the issue and assist you further.

Why is my WooCommerce UPS Shipping Plugin not updating from version 4.5.2 to the latest version, and how can I fix the automatic update issue?

The WooCommerce UPS Shipping Plugin is not updating may be because your plugin license may not be active.
1. Activate your new license key within the WordPress admin plugin settings.
2. Once activated, the plugin will allow you to update to the latest available version. or you can also install the new version of the plugin directly.

Why is the address type (residential or commercial) not being detected and why am I not receiving address suggestions, even though those features are enabled?

Address suggestions are provided once the complete address is entered and you click “Place Order.” If UPS finds an issue or suggestion for the address, it will display it; if the address is correct, no suggestion will be shown. Additionally, if you are using the Block Checkout feature in WooCommerce, it might interfere with these address features. Switching to the Classic Checkout can resolve this problem. Make sure to check your checkout settings and use Classic Checkout to ensure proper functionality of address classification and suggestions.

Will I lose my plugin configuration if I update or reinstall the PluginHive plugin in WooCommerce?

No, updating or reinstalling the PluginHive plugin will not affect your existing configuration settings. Your settings are retained even if you upload the latest version or activate the plugin again. You can safely update or reinstall the plugin to resolve version or license issues without losing your setup.

Will I need to configure all settings from scratch after overwriting the UPS plugin with the latest version?

No, overwriting the plugin will retain your previous configuration settings. You do not need to set up everything from scratch.

Will I receive onboarding assistance after purchasing the UPS plugin?

Yes, PluginHive offers assistance with onboarding, including the option for an onboarding call to help you set up and configure the UPS plugin for your WooCommerce store.

Will my support ticket remain open and my request be addressed, given the new operating hours?

Your ticket remains open, and the PluginHive team is working on your request. You will receive a response on the same thread. The team’s appreciation for your understanding and patience was also expressed.

Will PluginHive assist with setup and configuration of the UPS Shipping plugin after purchase?

Yes, PluginHive provides setup and configuration assistance to ensure the plugin works according to your company’s requirements. After purchasing, you can reach out for direct help, and you can also refer to their detailed step-by-step setup guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/

Will the new add-on for setting buffer days and holidays in the UPS Shipping plugin depend on my previously used custom (‘homegrown’) plugin?

The new add-on and the UPS Shipping plugin will work independently and will not depend on your custom-built or homegrown plugin. The add-on will function solely based on the estimated delivery information returned by UPS.

Will the new PluginHive plugins fully replace all functionalities of the deactivated XAdapter plugins, and will I need to do any additional configuration?

The latest PluginHive plugins will fully replace the functionalities of your deactivated XAdapter plugins and also provide additional features and enhancements. However, due to updates and new options in the plugins, you may need to reconfigure or adjust some settings to ensure your shipping setup works correctly. It is recommended to install the plugins on a staging site first, so you can review and configure all relevant settings before making changes on your live site.

Will the updated UPS Shipping plugin overwrite the existing plugin, or will it create a new instance? If it creates a new instance, do we need to remove the old version?

Updating the UPS Shipping plugin by installing the latest version will overwrite the existing plugin on your WooCommerce site. It will not create a new instance. You do not need to remove the old version manually, as the update process handles the replacement and keeps your data intact.

Looking for more details or ready to start using the plugin?
Visit the product page to explore all features and pricing.

WooCommerce UPS Plugin