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UPS Plugin License Activation & Management – WooCommerce UPS FAQs

    Steps to Activate, Renew, and Manage Your License

Questions in this section:

After activating the license and updating the plugin, why are only free shipping options showing at checkout, and why aren’t my selected UPS shipping methods (like Overnight or Second Day) displaying?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After adding the new API key for the WooCommerce UPS Shipping Plugin, do I need to deactivate the old key or can I just leave it?

You need to configure and activate the new API key. No explicit deactivation of the old key is required.

After updating to the latest plugin version and activating a new license, why are shipping options not showing up as they did with the previous API key?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After updating to the latest version of the PluginHive WooCommerce plugin, my license was deactivated and I cannot find the “Deactivate” button on the PluginHive API Keys page. How can I reactivate my license?

To reactivate your license after an update, follow these steps:
1. Go to the UPS Shipping Activation page in your WordPress dashboard.
2. Navigate to the “API Key Deactivation” section.
3. Enable the “Deactivate API Key” option and click “Save Changes.”
4. Log into your PluginHive.com account and go to My Account → API Keys. Delete any previous activation of your license key, if present.
5. Deactivate and then reactivate the UPS Shipping plugin in WordPress.
6. Go to the UPS Shipping Activation page again, enter your license API key and Product-ID, then click “Save Changes.”

Am I able to continue using the plugin with the current subscription associated with my email address?

Yes, you can continue using the plugin without any issues if you have an active plugin license.

Can a single-site license be activated on multiple subdomains or staging sites?

A single-site license can only be activated on one website, even if it is a sub-site or staging site. If you need to activate the license on multiple subdomains, you will need a Multiple license for the plugin

Can I activate a PluginHive plugin license on both my live site and a sandbox/staging subdomain for testing?

A single-site PluginHive license can only be activated on one website at a time, which includes sub-sites and staging environments. If you need to activate the license on multiple sites for testing or development purposes, you will need a separate license for each site, OR you can deactivate the license on one site and activate it on another site

Can I activate a single-site PluginHive UPS plugin license on both my production site and a staging site?

A single-site PluginHive license can only be activated on one website, whether it is a live site, a sub-site, or a staging environment. If you wish to activate the license on both your production and staging sites, you will need to purchase an additional license.

Can I activate my single-site plugin license on both a live site and a development site at the same time?

A single-site license can only be activated on one website at a time, whether it is a live site, sub-site, or staging/development site. If you need to activate the license on another site while keeping the current site active, you will need to purchase an additional license. This ensures that both your live and development environments can use the plugin simultaneously without deactivation.

Can I activate the UPS plugin on my staging site first, then move it to my live website later? Will there be any issues with the single site license?

The UPS plugin comes with a single site license, allowing activation on one website at a time. You can activate the license key on your staging or test site during the testing phase. When you’re ready to transfer to your live website, you can deactivate the license in your staging site and activate it in your live site.

Can I carry over my current WooCommerce UPS plugin subscription to a Shopify-based website?

The current WooCommerce UPS Shipping plugin subscription cannot be directly carried over to Shopify. However, PluginHive offers the PH MultiCarrier Shipping Label app for Shopify. This app integrates with multiple carriers such as FedEx, UPS, USPS, and DHL, offering features like real-time shipping rates, label generation, bulk label printing, and automated tracking. The Shopify app is available as a monthly subscription and includes a 14-day free trial.

Can I deactivate the license on my production site to use it on my staging site for testing?

A single site license can only be active on one site at a time—either your live (production) site or your staging site. It is not possible to activate the same license on both sites simultaneously. Additionally, the license must be activated for the plugin to function properly. If you want to use the plugin on both sites at the same time, a separate license is required for each.

Can I extend my PluginHive license before it expires, and how do I do that?

No, it’s not possible to extend the license before it expires. License renewal is treated as a new purchase, so you’ll receive a new API key, and the expiry date will be based on the new purchase date.

However, you can reach out to PluginHive support, and they can manually update the license expiry date based on your previous order details.

Can I move the PluginHive UPS WooCommerce plugin license from my staging site to my production site once testing is complete?

Yes, the PluginHive single-site license allows activation on only one website at a time. You can activate the license on your staging site for testing, and once you are ready to go live, you can deactivate the license on the staging site and then activate it on your production (live) site. If you wish to use the plugin simultaneously on multiple sites, you would need to purchase additional licenses.

Can I safely delete the PluginHive license activation on a testing site and what happens if I do?

Yes, you can delete the license activation on your testing site. However, once you delete the activation, the plugin will no longer function on that site. Ensure that this is acceptable for your development or staging workflow before proceeding.

Can I still download and use an outdated version of the UPS label plugin if my license has expired and I can’t find it in my account dashboard?

Once the plugin license expires, you will no longer have access to the plugin zip file and cannot access any older versions of the plugin. The purchase includes “1 Year of Support & Updates”, and the license must be renewed after one year for continued access to support, updates, and plugin files.

Can I transfer my current license from the UPS Shipping plugin to the Multi-Carrier Shipping plugin?

No, it is not possible to transfer, upgrade, or downgrade licenses between the UPS Shipping plugin and the Multi-Carrier Shipping plugin. If you wish to use the Multi-Carrier Shipping plugin, you will need to make a new purchase for that product.

Can I use a single license for the WooCommerce UPS Shipping plugin on both my production and staging (development) sites?

The single license for the WooCommerce UPS Shipping plugin can only be activated on one website at a time, including sub-sites or staging environments. If you need to use the plugin on multiple sites, such as both your live and development sites simultaneously, you will need to purchase separate licenses for each site.

Can I use a single PluginHive license on both my live and staging/testing environments at the same time?

A single PluginHive license can be active on only one site at a time, whether it’s a staging or a live site. To switch between environments, you need to deactivate the license from one and activate it on the other. To use the plugin on both your live and staging sites simultaneously, you must purchase a separate license for each site. Deactivating the license on your live site is not recommended.

Can I use a single-site license for both my live site and test (staging) site?

A single-site license is valid for only one website at a time. However, you can install the plugin and activate the license on your test or staging site for pre-launch testing. Once testing is complete, you can deactivate the license on the test site and then activate it on your live site.

Can I use one PluginHive UPS plugin license for multiple websites?

No, each PluginHive UPS plugin license is valid for use on a single site only. Using the license on more than one site violates the license terms and may result in the plugin not working correctly or not displaying shipping rates. Make sure the plugin license is active and used on only one site for proper functioning.

Can I use PluginHive plugins on a staging or development environment, or are they licensed only for live sites?

Yes, you can use PluginHive plugins on a staging or development environment. However, a single license can be active on only one site at a time—whether it’s a live site, staging site, or development site. You can deactivate the license on one site and activate it on another as needed. If you require simultaneous use on multiple sites, we recommend purchasing individual licenses for each site.

Can I use the same plugin API key to test the PluginHive plugin on both my live site and staging (STG) site?

A single plugin API key can be active on only one site at a time. However, you can use the same key to test on your staging site by deactivating it from the live site first. Once testing is complete, you can deactivate it from staging and re-activate it on your live site again.
However, please note that PluginHive does not recommend deactivating the plugin license on your live site, as it may affect your shipping operations.

Can I use the same PluginHive license key for both my development environment and the production site?

A single site license can only be activated on one site at a time. For development and testing, you can activate the plugin license key on your development environment first. Once you have completed your testing, deactivate the license from the development environment, and then activate the same license key on your production site. If you experience any issues during this process, contact PluginHive support for assistance.

Can I use the same PluginHive plugin license on both my main domain and a subdomain simultaneously?

No, a single-site license from PluginHive can only be activated on one site at a time. If you want to use the plugin on both your main domain and a subdomain simultaneously, you need to purchase and maintain two active plugin licenses—one for each site. If a license expires or is already activated on another domain, it cannot be used concurrently on the subdomain. To manage multiple sites, ensure you have an active license for each.

Can I use the same PluginHive UPS plugin license on both my live (production) site and a UAT/staging (test) site for testing purposes?

A single PluginHive UPS plugin license can only be activated on one site at a time, whether live or staging. If you want to use the license for both sites:
1. Deactivate the license on your current site before activating it on the other site.
2. To run the plugin on both live and test sites simultaneously, you must purchase separate licenses for each site.
This ensures compliance with the PluginHive licensing policy.

Can I use the same PluginHive UPS Shipping Label plugin license key on multiple sites?

No, each PluginHive UPS Shipping Label plugin license key can only be used on one site at a time. If you have multiple sites (including staging or development sites), you must purchase and activate a unique license key for each site. Using the same key on more than one site will cause issues with plugin activation and functionality.

Can PluginHive activate or reactivate my license via email support if I only want it active on the live site?

PluginHive can assist with activating the license on your preferred site. To reactivate your plugin license on your live site after copying to staging, follow these steps:
1. On your staging site, go to UPS Shipping Settings → UPS Activation page → API Key Deactivation.
2. Enable the “Deactivate API Key” option and save changes.
3. Then, on your live site, go to the UPS Activation page → API Key Activation, configure the license API key and Product-ID, and click on Save Changes.

Can PluginHive assist fully with the setup and configuration if I don’t have an active license or am using an outdated version?

PluginHive’s ability to assist is limited if you do not have an active plugin license or are using an outdated version. While the support team can provide sample configurations and guidance, full setup assistance and troubleshooting require purchasing and activating the latest version of the plugin.

Can PluginHive trace my plugin license if I provide the domain name?

Yes, PluginHive can trace your plugin license if you provide the domain name where the plugin is activated.

Can the plugin’s API key be used on more than one site, such as both production and staging environments?

A single API key can be activated on only one site at a time (production or staging).

Can the single-site license be used on multiple websites, subsites, or staging sites?

No, a single-site license can only be used on one website at a time, including subsites or staging sites.

Can you tell me which site URL/order is associated with a specific (expired) license?

If the license has expired, it is not possible to trace which site it was activated on. PluginHive can only track license activations while the license is active. Once the license expires, this information is no longer accessible.

Do I need to deactivate other UPS plugins for the PluginHive UPS plugin to work properly?

The PluginHive UPS plugin is designed to work independently and can function alongside other UPS plugins. However, if you’re troubleshooting any issues, you may choose to temporarily deactivate the other plugins for testing purposes.

Please note that deactivating plugins directly on a live site is not recommended—it’s best to test in a staging environment.

Do I need to deactivate the old API key before updating to a new one in the UPS Shipping plugin?

No, there is no need to deactivate the old API key before updating. Simply replace the old API key with the new one in the plugin’s settings and click ‘Save Changes’. The new API key will override the old one automatically.

Do PluginHive’s Multi Carrier and UPS plugins support multisite licenses or multiple sites with a single license?

The PluginHive Multi Carrier and UPS plugins do not come with a multisite license. Each plugin now operates on a single site license. You will need to purchase a separate license for each website you wish to use the plugin on; multi-license purchases are no longer available for these products.

Do we need to purchase a separate UPS plugin license for each website, or is there a package available to use one license key across multiple sites?

Each website requires its own individual license for the UPS plugin; there is no package available to use a single license key across multiple sites.

Do we need to use the same email as the existing, expired plugin when making a new purchase? Can we change the account email after purchase and activation? Will our current UPS shipping setup be preserved when upgrading?

You may use either the same email or a different email to create a new PluginHive account and complete the purchase. After purchasing, you are allowed to change the email associated with your PluginHive account. Typically, updating the plugin to the latest version will not result in the loss of your existing configurations or settings.

Does activating the PluginHive UPS plugin license work differently on a multisite WordPress setup?

A single-site license can be activated on only one website, regardless of whether it is a main site, sub-site, or staging site within a WordPress multisite network. If you need to activate the license on multiple sub-sites or different sites, you will require a multiple single-site license.

Does the plugin license need to remain active at all times, even for staging or development sites?

Yes, the PluginHive UPS Shipping Label plugin license key needs to be active on each individual site at all times for the plugin to work correctly. Deactivating the license may cause the plugin to stop functioning on that site.

Does the WooCommerce UPS Shipping Plugin stop working if the license is expired?

Yes, the WooCommerce UPS Shipping Plugin will not operate if its license has expired. To continue using the plugin and receive ongoing support and updates, you need to renew your license.

How can I access the latest plugin zip file and license keys if I don’t see the plugin in the WP store?

You can access the latest plugin zip file and your license keys by logging in to pluginhive.com using the registered email address associated with the original plugin purchase. Once logged in, you will find your plugin downloads and license information in your account dashboard.

How can I access the plugin’s latest zip file and license keys if I don’t have the purchase details?

To access the plugin’s latest zip file and license keys, log in to pluginhive.com using the registered email address that was originally used for the plugin purchase. Once logged in, you will be able to download the latest plugin files and retrieve your license keys from your My account > API downloads and API key section. You can refer to this article for more info: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/

How can I activate a new API key for the WooCommerce plugin on a third site when my previous two licenses are already in use, and the third license appears inactive?

To activate the new API key for the WooCommerce plugin on your third site, follow these steps:
1. Ensure you have three active licenses, as each license allows activation on one site.
2. No need to reinstall the plugin. Instead, go to the plugin’s License Activation section on your WordPress dashboard.
3. Enter and activate the new API key under License Activation for the third site.
4. If you previously used a different license key on this site, simply replace the old license key with the new one in the License Activation area.
5. For step-by-step instructions, refer to the PluginHive knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

How can I avoid deactivation of license keys for UPS and TForce plugins when copying from live to staging?

A license can only be activated on a single site at a time. If you want to use one license on both live and staging environments simultaneously, you must purchase an additional license. If you want to test the plugin on your staging site with the same license, you need to deactivate it on your live site first, then activate it on staging.

How can I check if my PluginHive UPS Shipping plugin subscriptions are active?

To verify the status of your PluginHive UPS Shipping plugin subscriptions, log in to your PluginHive My Account. Then, navigate to the “API Keys” section. Under this tab, you will be able to view all the details regarding your active API keys and corresponding subscriptions.

How can I check where my PluginHive licenses are currently activated, and what should I do if I want to move a license to a different site?

To check where your PluginHive license is currently activated, you can reach out to PluginHive support—they can provide the details if the license is active.

If you want to move the license to a different site, simply deactivate the license on the current site and then activate it on the new site where you want to use the plugin.

How can I confirm if the PluginHive license has been successfully activated on my WordPress site?

You can check the license activation status by navigating UPS SHipping>>License under WordPress dashboard

How can I create a new account with a different email address for PluginHive?

To create a new account, visit https://www.pluginhive.com/my-account/ and register using your new email ID. Once registered, you can log in with that email address and proceed with your purchase. There is no need to make changes to your existing account.

How can I deactivate and reactivate my PluginHive plugin license for my site?

To deactivate and reactivate your PluginHive plugin license, follow these steps:
1. Go to the WooCommerce UPS Shipping Activation page.
2. Select the API Key Deactivation section and enable the “Deactivate API Key” option.
3. Click “Save Changes.”
4. Log in to your account at PluginHive.com and navigate to My Account > API Keys.
5. Delete any previous activation of the license key if present.
6. Deactivate and then reactivate the WooCommerce UPS Shipping plugin.
7. Return to the WooCommerce UPS Shipping Activation page, go to API Key Activation, and enter your license API key and Product-ID.
8. Click on “Save Changes” to complete the activation.

How can I find the details of my latest plugin purchase on PluginHive?

To find the details of your latest plugin purchase, log in to PluginHive.com. Once logged in, navigate to “My Account” and then select “Orders.” Here, you can view all your purchase details, including order numbers, dates, and product information.

How can I fix the issue where the PluginHive UPS plugin still displays a notice that the plugin will expire soon, even after purchasing a new license?

To resolve the renewal notice issue, configure the new API key and Product ID in the plugin settings. After updating these, deactivate and then reactivate the plugin. This process will ensure the renewal banner disappears and the plugin recognizes the new license period.

How can I move my PluginHive plugin (with the current license) to an updated site that uses a different platform?

You can move your PluginHive plugin to your updated site by following these steps:
1. Deactivate the plugin license on the previous site
2. Log in to your PluginHive account and download the latest version of the plugin as a ZIP file.
3. On your updated site, go to the WordPress dashboard and navigate to Plugins > Add New.
4. Click the “Upload Plugin” button, select the downloaded ZIP file, and install the plugin.
5. Activate the plugin on your site.
6. Enter and activate your existing license key to ensure full functionality.
For detailed installation and activation steps, refer to the PluginHive Knowledge Base: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

How can I prevent the license for my UPS plugin from deactivating on the live site when I copy the live site to the staging site?

When you copy your live site to your staging site, the plugin license will not automatically deactivate on the live site. The license only gets deactivated if you manually deactivate the plugin itself.

How can I purchase another UPS WooCommerce plugin license for a different website? It is not letting me purchase a second license.

To purchase a second license of the UPS WooCommerce plugin for another website, you need to purchase the plugin again from the PluginHive website. Simply go to the product page (https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/) and complete the purchase as before. Each website requires a separate license.

How can I purchase the Estimated Delivery Date Adjustment for UPS add-on, and is the $250 cost a one-time fee or a recurring subscription?

For customizations/ custom addons queries, please reach out to our support team at [email protected] with your existing plugin purchase order details, OR follow up on the same email thread if you have already reached out to them on custom addon, so that they’ll get back to you with the updates/ and assist you with your query.

How can I re-activate my PluginHive license after deactivating it from my development server?

If you have deactivated your PluginHive license from your development server and need to activate it on your live website, follow these steps:
1. Ensure that the license is deactivated on the previous site.
2. Once deactivated, navigate to the WordPress admin panel of your new/live site.
3. Go to the UPS license activation section.
4. Enter your valid license key and complete the activation process.

How can I resolve a deactivated API key issue with the UPS Shipping plugin when reactivation from the plugin interface is not working?

To resolve a deactivated API key issue with the UPS Shipping plugin, follow these steps:

1. Go to the UPS Shipping Activation page in your WordPress dashboard.
2. Under “API Key Deactivation,” enable the “Deactivate API Key” option and save the changes.
3. Log in to your account at PluginHive.com, navigate to “My Account” > “API Keys,” and delete any previous activation of the license key for the affected website.
4. Deactivate and then reactivate the UPS Shipping plugin within your WordPress site.
5. Go back to the UPS Shipping Activation page, enter your license API key and Product ID, and click “Save Changes.”
6. This process should reactivate your plugin and resolve the deactivation issue.

How can I resolve a sync issue between the plugin license and UPS registration in the PluginHive WooCommerce UPS Shipping Plugin?

To resolve a sync issue between the plugin license and UPS registration:
1. Deactivate your plugin license and then activate it again.
– Navigate to UPS Shipping → License Activation.
2. Re-register your UPS account.
– Go to UPS Shipping → Registration and complete the re-registration process.

If the problem persists, contact PluginHive support for further assistance.

How can I resolve issues with my WooCommerce UPS Shipping Plugin license not working, even after clearing all caches and reloading the admin?

To resolve the expired license error message, follow these steps:
1. Go to your WordPress dashboard.
2. Navigate to Settings > UPS Activation page.
3. Under the API Key Deactivation section, enable the “Deactivate API Key” option and save the changes.
4. Log in to your PluginHive account at www.pluginhive.com, then go to My Account > API Keys.
5. Deactivate and re-activate the UPS plugin in WordPress.
6. Return to the UPS Activation page in WordPress, enter your license API key and Product ID in the API Key Activation section, and save the changes.
These steps should resolve the license error notification and reactivate your plugin successfully.

How can I resolve the “API key status is deactivated” issue and reactivate my UPS plugin when I no longer have my old API key?

To resolve the deactivated API key status and reactivate your UPS plugin, follow these steps:
1. Navigate to WordPress Settings –> UPS Activation page.
2. Locate the “API Key Deactivation” section and enable the “Deactivate API Key” option.
3. Click “Save Changes.”
4. Log in to your account at PluginHive.com, go to My Account –> API Keys, and delete any previous activations of the license key if present.
5. Deactivate and then re-activate the UPS plugin on your WordPress site.
6. Return to the UPS Activation page, enter the API key and Product-ID under the API Key Activation section, and save the changes.
7. Go to the Plugins page, refresh, or check for updates by navigating to WordPress Dashboard –> Updates –> Check Again.

How can I resolve the “deactivated” status after entering the API key for the PluginHive UPS plugin?

To resolve the “deactivated” status after entering the API key, follow these steps:
1. Go to the UPS Activation page → API Key Deactivation and enable the “Deactivate API Key” option, then Save Changes.
2. Navigate to PluginHive.com → My Account → API Keys, and delete any previous activation of the license key.
3. Deactivate and then re-activate the UPS plugin.
4. Go to the UPS Activation page again → API Key Activation and configure the new license API key and Product-ID, then click on Save Changes.

How can I resolve the issue of the UPS Shipping plugin showing an “API status: Deactivated” even after adding and saving my API key license and attempting plugin reactivation?

To resolve the issue of the UPS Shipping plugin showing “API status: Deactivated,” follow these steps:
1. Go to the UPS Shipping Activation page in your plugin and navigate to the API Key Deactivation section. Enable the “Deactivate API Key” option and save the changes.
2. Visit your PluginHive.com account, go to “My Account” -> “API Keys,” and delete any previous activation of the license key.
3. Deactivate and then reactivate the UPS Shipping plugin.
4. Return to the UPS Shipping Activation page, proceed to API Key Activation, and enter your license API key and Product-ID.
5. Click “Save Changes.”

Following these steps should resolve the activation problem and get the plugin working.

How can I resolve the issue where entering the API key and Product ID on my website does not activate the PluginHive UPS Shipping plugin, and the status remains ‘Deactivated’?

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

How can I resolve the issue where my PluginHive license will not activate after rolling back a backup?

To reactivate your PluginHive license after rolling back a backup, follow these steps:
1. Go to the UPS Activation page in your PluginHive plugin settings.
2. Select the “API Key Deactivation” section, enable the “Deactivate API Key” option, and click “Save Changes.”
3. Deactivate the UPS plugin and then re-activate it.
4. Return to the UPS Activation page and navigate to “API Key Activation.”
5. Enter your license API key and Product ID, then click “Save Changes.”
This process should resolve the license activation issue. If you continue to have trouble, contact support with your temporary WordPress admin access, API key, and Product ID for further assistance.

How can I resolve the issue where my WooCommerce UPS Shipping Plugin API key is deactivated, and I cannot delete or regenerate a new key on the PluginHive site?

To resolve issues with your API key in the UPS Shipping Plugin for WooCommerce, follow these steps:

1. Log in to your PluginHive account and navigate to the “API Keys” section.
2. On your WooCommerce website, go to the UPS Activation page.
3. Select “API Key Deactivation,” enable the “Deactivate API Key” option, and click “Save Changes.”
4. Go back to your PluginHive account (https://www.pluginhive.com/) under “My Account” > “API Keys,” and delete any previous activation of the license key, if present.
5. Deactivate the UPS Shipping plugin in WooCommerce, then reactivate it.
6. Return to the UPS Activation page, choose “API Key Activation,” and enter your current license API key and Product-ID.
7. Click on “Save Changes” to complete the activation.

This process should allow you to reactivate your plugin and resolve the API key issue. If the problem persists after following these steps, contact PluginHive support for further assistance.

How can I update the PluginHive license key and switch the license between live and staging sites?

To switch the license between environments, first deactivate the license from the current site (e.g., live or staging) via the UPS API Activation page.
Once deactivated, follow the same activation steps to activate the license on the new environment (e.g., staging or live site). Repeat this process whenever you need to move the license between sites.

How can I update the PluginHive UPS plugin without being asked to purchase it again, even though my license is still valid?

If you are being prompted to purchase the plugin again during an update, it’s usually because the plugin license is currently deactivated. To resolve this and update the plugin without additional payment:
1. Go to UPS Shipping in your WordPress admin.
2. Click on License Activation.
3. Proceed to API Key Activation and activate your license using your existing API key.
4. Once the license is activated, you will be able to update the plugin directly without being redirected to purchase.
Your license remains valid as long as it is active (check your license validity period).

How can I update the UPS Shipping plugin to support OAuth if our previous administrator is no longer with the company and our older plugin license is expired?

If an older UPS plugin purchase has expired and associated with a former employee’s email address. To update and use the UPS OAuth feature, you should create a new PluginHive account with a valid, current email address, purchase the plugin again, and then proceed with updating it. The plugin can be purchased here: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

Once done, activate the plugin license and complete the registration. Registration guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

How can I verify the updated expiry date for my PluginHive license?

You can verify your updated license expiry date by logging in to your PluginHive account and navigating to the “My Account”>API keys page. There you’ll see the details of each order and its corresponding subscription expiry date. This page reflects any recent updates to your license period.

How do I activate or update the WooCommerce UPS Shipping Plugin using my API key? Is there a place to enter the API key in the plugin?

To activate or update the WooCommerce UPS Shipping Plugin using your API key, follow these steps:

1. Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
2. Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
3. Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

How do I proceed if I need to verify plugin operation after reactivation or license changes?

Once the plugin is installed, activated, and all setup and registration steps are completed, you can verify its operation by checking the shipping rates at checkout and generating a shipping label.

How do I reactivate my PluginHive UPS Shipping plugin license after moving my WordPress site to new hosting?

To reactivate your PluginHive UPS Shipping plugin license on a new hosting setup, follow these steps:
1. On your old WordPress hosting, go to the UPS Shipping Activation page.
2. Under API Key Deactivation, enable the “Deactivate API Key” option and click Save Changes.
3. Visit PluginHive.com and log into your account.
4. Go to My Account > API Keys and delete the previous activation of your license key, if it exists.
5. On your new WordPress site, deactivate and then reactivate the UPS Shipping plugin.
6. Go to the UPS Shipping Activation page again on the new site.
7. Under API Key Activation, enter your License API Key and Product-ID.
8. Click Save Changes to complete the activation.

Following these steps will transfer and activate the UPS Shipping plugin license on your new hosting environment.

How do I reset or reactivate the UPS Shipping plugin license if there are activation issues?

To reset and reactivate your UPS Shipping plugin license, follow these steps:
1. Go to the UPS Shipping Activation page and use the “API Key Deactivation” option. Enable “Deactivate API Key” and save your changes.
2. Log in to your account at [PluginHive.com](https://pluginhive.com/), navigate to “My Account” → “API Keys,” and remove any prior activations of the license key.
3. Deactivate and then reactivate the UPS Shipping plugin on your WordPress site.
4. On the UPS Shipping Activation page, enter your current license API key and Product-ID, then click “Save Changes.”

How do I resolve the expired license message and restore shipping functionality in the PluginHive UPS plugin?

To resolve the expired license message and restore shipping functionality:
1. Obtain your new API Key and Product ID.
2. In WordPress admin, navigate to UPS Registration > License activation > API Key activation.
3. Enter the new API Key and Product ID, then save the changes.
4. Go to the Plugins section, deactivate the UPS plugin, and then reactivate it.
5. Ensure the license is activated after reactivating the plugin.
6. If the expired license banner persists, close the wp-admin dashboard, reopen it, and revisit the UPS page to save changes again.
These steps should remove the license expiration banner and restore shipping operations.

How do I resolve the issue where entering the API key and product ID does not activate the PluginHive WooCommerce UPS plugin, and it still says “Deactivated”?

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

How do I stop the subscription popup message from repeatedly appearing in my PluginHive plugin?

The subscription popup appears because the plugin’s new API key may not been activated on your site after renewing your license. To resolve this and stop the message from appearing, follow these steps:
1. Log in to your PluginHive account on pluginhive.com.
2. Navigate to “My Account” and then to “API Keys” to access your API key and Product ID.
3. Go to your website’s admin panel and open the UPS Shipping — License Activation page within the PluginHive plugin settings.
4. Enter and activate your new API key and Product ID on that page.
Once the license is successfully activated, the subscription notice will no longer be displayed.

How long is the PluginHive license valid for, and where can I check its validity period?

All PluginHive licenses are valid for one year from the date of purchase. You can check the validity period by logging in to your account at pluginhive.com and viewing the order details under the My Account section.

How should I give PluginHive support team access to my site for troubleshooting if I have a single-site plugin license and cannot activate the license on a staging site?

You can create a staging or test site as an exact clone of your live site even if you have a single-site license. The PluginHive plugin does not require license activation on the staging site for troubleshooting. Steps:
– Clone your live site to a staging environment.
– Provide admin access to the support team for the staging site.
– No license activation is needed on the staging instance; full functionality is not required for investigation purposes.

I am unable to deactivate or delete my plugin license from the PluginHive portal. How should I manage my license activation if I’m facing issues?

To deactivate the plugin license, go to UPS Shipping > License in your WordPress dashboard. Then, navigate to the License Deactivation section, where you can deactivate the license.

I do not see the “UPS Registration” tab as an option to input the API Keys in the WooCommerce UPS Shipping Plugin. How can I activate the plugin license?

If you don’t see the “UPS Registration” tab, please make sure you are using the latest version of the plugin.

Once confirmed, go to UPS Shipping > License and ensure your license is activated.
After that, you can proceed with the registration by navigating to UPS Shipping > Register to enter your API credentials.

I have both an old and a new UPS plugin subscription. Should I use the API Key from the new purchase to update the plugin?

Yes, you should use the API Key associated with your new purchase order to activate the plugin license.

I have tried to set up the API and it doesn’t seem to have worked yet. What should I do?

To activate the plugin license, please follow these steps:

1. Navigate to WordPress Dashboard > Settings > UPS Activation.

2. Under API Key Deactivation, enable the “Deactivate API Key” option and click Save Changes.

3. Log in to your PluginHive account, go to My Account > API Keys, and delete any previous license key activation, if present.

4. Now, deactivate and then re-activate the UPS plugin from the Installed Plugins section.

5. Return to UPS Activation > API Key Activation, enter your License API Key and Product ID, then click Save Changes.

I paid for the year, but my website still shows that the plugin is not active. Can this be fixed?

If you’ve already paid for the year but your website still shows the plugin as not active, please make sure the license key is activated on your site. If not activate the plugin license and then check again.

I purchased 2 copies of the WooCommerce UPS Shipping Plugin—should I have two different API keys, one per website, or can the one API key be used for both sites?

You will receive 2 separate API keys if you’ve bought 2 separate plugin licenses. Each API key should be configured on its respective website.

I purchased a subscription but can’t find the plugin to download from the website dashboard. How do I download the plugin?

After logging in to pluginhive.com, navigate to the “API Downloads” section on your My Account dashboard. There you’ll find the latest version of the plugin available for download as a ZIP file. If your previous license was set to expire soon, it’s recommended to clear your browser cache and wait up to 24 hours for the new download option to appear. This ensures your subscription renewal reflects correctly.

I tried to update my existing plugin license but wasn’t given that option, so I purchased a new one. How can I ensure my license period continues without overlap or losing any validity?

If you’re unable to directly renew your existing license and instead purchase a new one, contact PluginHive support and provide both your previous and new order numbers. The support team will manually update your new license’s expiry date to start from when your previous license ends, maintaining the correct validity period without overlap or loss of active time.

I’m getting a plugin expiration message even though I purchased and completed my order recently. What should I do?

Make sure that you have activated the plugin license, If not activate it this will solve the case.

If I change my web host, will my current plugin license remain active?

Yes, your license will remain active even if you change your web host. The license is associated with your website’s domain rather than the hosting provider.

If I no longer have access to my original PluginHive account for the plugin license, can I create a new account and purchase a new license? Will this affect my existing plugin settings?

Yes, you can create a new PluginHive account and purchase a new license to renew your plugin. This process will not affect your existing plugin settings or configurations.

If I purchase a separate PluginHive plugin license for my subdomain, will the plugin work again on that subdomain?

Yes, if you purchase a separate license for your subdomain, you will be able to activate and use the PluginHive plugin on the subdomain. Each website (including subdomains) requires its own active license to function simultaneously. Once you complete the purchase and activate the license on your subdomain, the plugin will work as intended.

If I purchase the plugin now, do I need to reactivate it with new API credentials, and how can I ensure continuous service?

Yes, after purchasing the plugin again, you will receive a new API key which needs to be manually updated on your site. From the next year, with the Subscription model, the license will auto-renew automatically.

If someone else purchased the PluginHive plugin for our site, can it be under their name but used on our site?

Yes, the PluginHive plugin can be purchased under someone else’s name and still be used on your site. However, please note that each plugin license can be activated on only one site at a time.

If we use our single-site license key on a development subdomain, will it disrupt our live site or “steal the key away”? How can we get a separate key for our dev site?

A single-site license can only be used on one site at a time, which includes subdomains or staging sites. If you activate the license on your development subdomain, the plugin on your live site will be deactivated, as the license cannot be shared across both environments. To use the plugin on both the live and development sites simultaneously, you will need to purchase an additional license for your dev site. This ensures uninterrupted functionality on both environments.

Is a multi-site license available for PluginHive products?

Multi-site licenses are no longer available for PluginHive products. To use the product on multiple sites, you need to purchase individual single-site licenses for each site.

Is a single site license for the plugin valid for use on a WordPress multisite, or do I need to purchase multiple licenses?

A single site license is valid for activation on only one site. Therefore, if you intend to use the plugin on multiple sites (even within a multisite network), you are required to purchase multiple licenses.

Is it advisable to purchase a separate PluginHive UPS plugin license for our live site if we are using our current license on a staging site, and what are the benefits?

Yes, purchasing a separate license for your live site while your current copy is used on a staging site is ideal. Doing so ensures smooth functionality for both environments, avoids conflicts that could arise from trying to use one license on multiple domains, and keeps your staging and live setups operating independently without issues. Each PluginHive single-site license is valid for a single domain (live or staging), and following this approach aligns with the PluginHive licensing policy.

Is it easy to switch the PluginHive UPS plugin license from a staging server to a live site after testing?

Yes, switching the license from a staging server to a live site is straightforward. You can activate your single-site license on the test (staging) site for the testing process. Once testing is complete, you can delete the previously activated URL from your pluginhive.com account under the My Accounts > API Keys section and then activate the same license key on the production (live) website. A single-site license can only be activated on one website at a time, including staging sites or sub-sites.

Is it necessary to activate the plugin license for the UPS and FedEx shipping plugins to function?

Yes, activating the plugin license is required for both the UPS and FedEx shipping plugins to function properly. Without license activation, the plugins will not retrieve live shipping rates or operate as expected. Always ensure your plugin licenses are correctly activated in the plugin settings.

Is it possible to activate a PluginHive UPS Shipping plugin license on both my staging and live website at the same time?

No, a single-site license for the PluginHive UPS Shipping plugin can only be activated on one site at a time—either the staging site or the live site. It is not possible to use the same license key simultaneously on both websites. If you want to activate the license in both sites simultaneously, you need two licenses.

Is it possible to add a $10 shipping fee per product instead of per order using PluginHive, and how can shipping be automated for annual subscriptions with monthly shipments?

The PluginHive shipping plugin supports price adjustments at the order level, not per product.

If you need to apply a $10 shipping fee per product, we recommend using our PH Hide WooCommerce Shipping Methods & Rate Adjustment plugin. It allows you to adjust shipping costs based on the product’s shipping class.

Regarding automation, yes, our plugin fully supports this. You can automatically generate shipping labels as soon as the order is received, and tracking details will be sent to the customer once the label is created.

You can find the complete step-by-step instructions here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#download-install-and-activate-the-plugin

Is it possible to create a new PluginHive account and purchase a new subscription for the WooCommerce UPS plugin if our previous license has expired? Will there be any conflict with an existing account?

Yes, you can create a new PluginHive account and purchase a new license for the plugin if your previous license has expired. There will not be a conflict if you proceed with a new purchase and account. Once done, you can download and install the plugin on your website.

Is it possible to get a separate license key for our B2B section which is hosted on a subdomain of our homepage?

A single-site license can only be activated on one website, even if it is a sub-site or staging site. To activate the license on multiple sites, including a B2B section on a subdomain, you need to purchase multiple licenses. Each license is tied to a specific domain or subdomain, so a separate license is required for the B2B subdomain.

Is it possible to obtain a test license for PluginHive plugins to work on issues in a test environment?

PluginHive does not offer a separate test license option for its plugins. If you need to use the plugin in a test environment, you will need to purchase a license.

However, Pluginhive offers a demo site where you can test the plugin: https://app.instawp.io/launch?d=v2&t=woocommerce-ups-shipping-plugin-with-print-label

Is it possible to temporarily move my plugin license key between my dev and live site for testing purposes?

Yes, you are allowed to activate your license key on your test (dev) site during the testing phase. Once you finish testing, you can delete the activated URL from the test site and then re-activate the license key on your production (live) site.

Is it possible to use the UPS plugin API in a staging environment with a single-site license?

The UPS plugin’s single license can only be activated on one website, which includes either the live site or a staging site, but not both simultaneously. If you wish to use the plugin on multiple sites (including a staging site), you need to obtain multiple licenses.

Is it possible to use the WooCommerce UPS Shipping Plugin with Print Label on both a live site and a development/staging site without purchasing a second license?

The WooCommerce UPS Shipping Plugin with Print Label single-site license can only be activated on one website at a time, including sub-sites or staging/development sites. If you need to activate the license on multiple sites, such as both a live and a development site simultaneously, you are required to purchase a separate license key for each site.

Is my PluginHive subscription good for another year? If not, how do I update it in WooCommerce?

If your PluginHive subscription is active, it will remain valid for one year from the date of purchase. To check your subscription status, log in to your PluginHive account and navigate to the Subscriptions tab.

If the subscription has expired, go and purchase the plugin from here: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

Is the plugin license domain-based or IP-based?

The license is domain-based. It can only be activated on one website at a time—whether it’s a live, subsite, or staging site—and is not tied to an IP address.

Is there a step missing if I deactivated and reactivated the plugin license, removed and re-linked the UPS registration, but rates were still not showing until PluginHive support intervened?

Please make sure the product has both weight and dimensions configured. If they are already set correctly and the rates are still not showing, enable Debug Mode, reproduce the issue, and share the Diagnostic Report with PluginHive support.

Is there a way to demo the plugin using a development license key before purchasing?

There is no option to use the plugin on your site with test or development keys prior to purchase. However, you can explore a fully functional demo of the plugin on the official PluginHive demo website: https://app.instawp.io/launch?d=v2&t=woocommerce-ups-shipping-plugin-with-print-label. This allows you to test the features and see how the plugin works in a live environment before deciding to buy.

Is there an option to purchase a multi-store (multi-site) license for your plugin?

Currently, a multi-site license is not available. For multiple sites, you need to purchase individual single-site licenses for each site.

Is there an option to subscribe to a PluginHive shipping solution on a month-to-month basis instead of a yearly plan?

The WooCommerce UPS Shipping plugin is only available as a yearly subscription and does not offer a monthly payment option. However, if you are moving to Shopify, BigCommerce, Magento, or PrestaShop, PluginHive offers a multi-carrier solution that supports monthly subscriptions.

Is there an option to upgrade my API key for multiple sites, or a multi-site license available?

There is no procedure for upgrading or downgrading the plugin license, and currently, PluginHive does not offer a multi-site license. If you need to use the plugin on multiple sites, you are required to purchase separate single-site licenses for each website.

Once my PluginHive license is activated, where can I find setup instructions?

After your PluginHive plugin license is activated, you can follow the detailed setup instructions provided in the PluginHive Knowledge Base. For setting up the WooCommerce UPS Shipping Plugin, refer to this guide:
https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/
This guide includes step-by-step information on configuring the plugin within your WooCommerce store.

Shipping methods are not showing up on the cart or checkout page, even after updating to the latest version and activating the license. Could this be related to the API configuration? How should I troubleshoot this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

We are unable to trace a PluginHive purchase using our email or domain. Can you check if our license is valid or expired with the provided license code?

It is not possible to trace any purchase details from PluginHive’s end using the email address or domain provided, nor with the shared license code. You will need to provide the email ID used for buying the plugin, the order number, or a screenshot of the plugin installed on your site from the WordPress dashboard for further assistance.

We have a second online shop. Do we need a second API or license for the second shop, or can the same one be used on both?

Each plugin license is valid for use on a single site only. If you operate two online shops, you will need to purchase an additional license for the second site. This means you cannot use the same license or API registration across both websites; each must have its own valid license.

What changes can I expect regarding PluginHive’s licensing model in the future?

As UPS has moved to a subscription-based model, PluginHive has aligned with this change. Your license renewal will now be automated, and there’s no need to manually update the plugin license each year. This ensures uninterrupted service and a smoother user experience going forward.

What does “single site” mean in the context of the PluginHive WooCommerce UPS Shipping plugin license? Can multiple users on different computers use the plugin if it is a single website?

A “single site” license for the WooCommerce UPS Shipping plugin means that the license can be activated and used on only one website, regardless of how many computers or users access that site. If you have multiple shipping terminals (for example, three different computers or users working from separate locations) but all are operating through a single website, you only need one single-site license. All users can print shipping labels from their respective machines as long as they access the same licensed website. If you wish to use the plugin on multiple distinct websites, additional licenses would be required.

What is the difference between the Plugin activation and the Plugin License (API Key) activation in the PluginHive UPS plugin?

Plugin activation means the UPS plugin is installed and active on your WordPress site. However, this is not the same as activating the Plugin License (API Key). The Plugin License (API Key) activation is necessary to enable the plugin to work, get premium features, receive plugin updates, and customer support. To activate the Plugin License:
1. Go to UPS Shipping in your WordPress admin.
2. Click on License.
3. Proceed to API Key Activation and enter your valid API key.
Once the API key is active, you will be eligible for updates and premium support, regardless of the plugin’s activation status. After activating the key, refresh the Plugins page to access updates.

What is the process and cost for purchasing licenses for more than one website using the WooCommerce UPS Shipping plugin?

Each website requires a separate purchase of a single site license for the WooCommerce UPS Shipping plugin, as it is not possible to add multiple licenses to a cart in a single transaction. The cost for each license is $99. You need to complete a separate purchase for each website.

What is the reason behind the significant price increase when moving from multi-site to individual single-site licenses?

Over the past eight years, PluginHive has maintained consistent prices while delivering high-quality products and services.
In our commitment to excellence, there have been adjustments to the pricing of the UPS Plugin, transitioning to $99. This change reflects the value we uphold in both our product and support services.

What price options or discounts are available to existing customers affected by the transition from multi-site to single-site licenses?

Pluginhive discontinued the multi-site license model. You will now need to purchase an individual license for each site separately.
Regarding any available discounts, I recommend reaching out to our team at [email protected].

What should I do after successfully activating my PluginHive UPS Shipping plugin license and how can I confirm the configurations are correct?

Once your plugin license has been successfully activated:

1. Check that rate calculations and label generation features are functioning as expected on your portal.
2. Verify all shipping settings, such as service types, shipping origins, and label formats, according to your business requirements.
3. If you notice any issues or unexpected results, contact PluginHive Support.

What should I do if I am having trouble activating the plugin license API key, possibly because I am using a WordPress multisite with the same domain?

To activate the plugin license keys on a WordPress multisite, you need to:
1. Perform a network deactivation of the plugin.
2. Then, deactivate and reactivate the plugin on the network.
3. Activate the plugin license individually on each subsite where you want the license to work.
This approach resolves the activation errors you encountered.

What should I do if I no longer have access to the email/account originally used to purchase the license?

If you no longer have access to the email or account originally used to purchase the license, you can create a new account at pluginhive.com.

What should I do if I receive the message: “Connection failed to the License Key API server. There may be a problem on your server or the store is blocking your request to activate the plugin/theme.”?

If you encounter the “Connection failed to the License Key API server” error when attempting to activate your PluginHive plugin, follow these troubleshooting steps:

1. Temporarily disable any security plugins on your website, as they might be blocking outgoing requests required for license activation.
2. If disabling security plugins does not resolve the issue, contact your hosting provider to confirm that there are no server-level security settings or firewall rules blocking outgoing requests from your site.
3. Ensure that your site’s firewall, proxy, Cloudflare, or similar services are not blocking PluginHive’s API connections.
4. If you continue to experience issues after these steps, provide your admin site access along with the Product API Key and Product ID to PluginHive support for further assistance in activating your key.

What should I do if I want to test the PluginHive plugin on a staging site, but I only have a single site license?

As a single license can activate it on one site at a time. If you have a single-site license and want to test the PluginHive plugin on a staging site, you can temporarily deactivate the license on your live site and activate it on the staging site for testing purposes.

However, please note that PluginHive does not recommend deactivating the license on your live site, as it may disrupt your shipping setup.

What should I do if my API key is showing as inactive on my site, even though it is not expired?

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

What should I do if my license status remains deactivated even after entering the correct API Key and Product ID for the PluginHive plugin?

If your license status remains deactivated after entering the correct API Key and Product ID, follow these steps:
1. Go to the WooCommerce UPS Shipping Activation page and enable the “Deactivate API Key” option under API Key Deactivation, then Save Changes.
2. Visit your account on pluginhive.com, navigate to “My Account” → “API Keys”, and delete any previous license key activations.
3. Deactivate and then reactivate the WooCommerce UPS Shipping plugin in your WordPress plugins list.
4. Return to the WooCommerce UPS Shipping Activation page, re-enter your license API key and Product ID under API Key Activation, and click “Save Changes”.
This should resolve most license activation problems. If the issue persists, contact PluginHive support for further assistance.

What should I do if my plugin license is not activated and the plugin is not functioning properly after updating the API key?

You need to ensure the plugin license is activated for proper functioning. If the license is not activated, activate it. After activation, check if the shipping rates appear as expected.

What should I do if my PluginHive API key shows as “Deactivated” even after entering the correct key and product ID?

If your PluginHive API key remains “Deactivated” despite using the correct key and product ID, follow these steps:
1. Go to UPS Shipping Settings → UPS Activation page → API Key Deactivation section.
2. Enable the “Deactivate API Key” option and click “Save Changes.”
3. Log in to your account at pluginhive.com → My Account → API Keys.
4. Delete any previous activation of this license key if it exists.
5. Deactivate and then re-activate the UPS plugin on your site.
6. Return to the UPS Activation page, input your license API key and Product ID under API Key Activation, and click “Save Changes.”
These steps will reset your license activation and should resolve the deactivation issue.

What should I do if my PluginHive plugin says there is an update available but I can’t download it, and my license does not show an expiration?

To access plugin updates from PluginHive, you need an active license. Each plugin purchase includes one year of support and updates. After this period, the license expires, and you will no longer be able to download updates. You can check your license status in your PluginHive account. If the license has expired, you need to renew it to continue receiving updates and support. Licenses are renewed at the full product cost. To renew, purchase the latest license for your plugin from https://www.pluginhive.com/plugins/. Once renewed, and the plugin license activated on your site, you will be able to download the latest version.

What should I do if my PluginHive plugin still does not show shipping methods after purchasing a new license and updating the API codes?

After purchasing a new license and updating the API credentials, please make sure the plugin is successfully registered. Then, verify the following settings to ensure shipping methods appear correctly:

1. The ‘Real-Time Rates’ option is enabled in the plugin settings.

2. All products have valid weight and dimensions.

3. The origin (shipper) address is complete, including country, state, city, and postal code.

If everything is configured correctly and shipping methods are still not showing, enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report through the ‘Help & Support’ page. Our support team will review the details and assist you further.

What should I do if my PluginHive UPS plugin has stopped working, I can’t find the license key, and my account cannot be located using my email or domain?

If your PluginHive UPS plugin has stopped working and your purchase cannot be traced using your email or domain, follow these steps:
1. Note that the plugin requires annual renewal for continuous support and updates.
2. Proceed to purchase a new license of the plugin using this link: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
3. After purchasing, update your plugin to the latest version on your website.
4. Complete the OAuth2.0 registration within the plugin to connect your UPS account. Step-by-step guidance can be found here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#add_ups_account
5. This process should resolve issues related to plugin functionality and licensing.

What should I do if my UPS plugin shows “Invalid Authentication Information” after successful license activation?

The error “Invalid Authentication Information” occur when your plugin license activation is not linked to the UPS Account registration process.

Therefore, please follow the steps below to resolve the problem.

Please update the plugin to its latest version

Deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.

Now, Go ahead and re-register your UPS account again.

This will solve the issue

What should I do if shipping options are not displaying in the shopping cart despite completing the initial setup and trying debug mode and reactivating the license?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if the plugin download doesn’t appear after subscribing?

After logging in to pluginhive.com, navigate to the “API Downloads” section on your My Account dashboard. There you’ll find the latest version of the plugin available for download as a ZIP file. If your previous license was set to expire soon, it’s recommended to clear your browser cache and wait up to 24 hours for the new download option to appear. This ensures your subscription renewal reflects correctly.

What should I do if the plugin is updated, I’ve reactivated the license, and it’s still not working?

If updating the plugin and reactivating the license hasn’t resolved the issue:
– Ensure that you have completed the Re-Registration process after deactivation and license deletion.
– If the issue persists, enable the “Debug Mode” in the plugin settings, reproduce the issue, then go to the “Help & Support” page and submit a Diagnostic Report with your ticket reference number. The support team will analyze the report and assist you further.

What should I do if the plugin license is activated but there are no shipping options available at checkout in WooCommerce?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if the plugin license still appears active after deleting the plugin?

It seems like this is a refund-related query. please reach out to our support team at [email protected] with your plugin purchase order details, OR follow up on the same email thread if you have already reached out to them on refund, so that they’ll get back to you with the updates.

What should I do if the PluginHive plugin still shows as deactivated after entering my API key and Product ID?

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

What should I do if the previous web developer purchased the PluginHive WooCommerce UPS Shipping Plugin license and I don’t have access?

If you do not have access to the account or email used by your previous developer to purchase the plugin, it is best to purchase a new license under your own PluginHive account. This will give you direct access to plugin downloads, updates, and support. Visit the PluginHive WooCommerce UPS Shipping Plugin product page and complete the purchase using your preferred email address: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/. Each license includes one year of updates and support.

What should I do if the UPS Shipping plugin license remains deactivated after entering the API Key and Product ID?

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

What should I do to prepare for the UPS Access Keys being retired and ensure my WooCommerce UPS Shipping Plugin continues to work?

UPS has stopped providing Access Keys and Meter Numbers. To ensure your WooCommerce UPS Shipping Plugin continues to work, you now only need your UPS account number, username, and password to connect your account through the plugin.

Please follow this article to complete the UPS account registration: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

What should I do to test the plugin on a staging site without affecting the license on the live site?

To test the plugin on your staging site using the same license, deactivate the plugin license from your current (live) site, and then use the same license key to activate it on the staging site. However, deactivating the plugin license on your live site is not recommended. Alternatively, you can buy one more new plugin license for the staging site.

What should I do with the API key when moving a PluginHive license from a staging site to a live site?

If you are migrating from a staging site to a live (production) site, and you have a single-site license, follow these steps:
1. Deactivate the license on the staging site.
2. Go to your PluginHive My Account page.
3. Delete the previous activation associated with the staging site.
4. Use your API key to activate the license on the new (live) website.
A single-site license can be active on only one website at a time, so it’s important to perform these steps after the migration.

What steps should I follow if I can’t reactivate the PluginHive UPS Shipping plugin even though my API key is still valid?

If you are unable to reactivate the PluginHive UPS Shipping plugin, please follow these steps:
1. Go to the UPS Shipping Activation page in your plugin.
2. Navigate to “API Key Deactivation,” enable the “Deactivate API Key” option, and save the changes.
3. Log in to your PluginHive.com account, go to “My Account” → “API Keys,” and delete any previous activation of the license key, if applicable.
4. Deactivate and then reactivate the UPS Shipping plugin on your site.
5. Return to the UPS Shipping Activation page, select “API Key Activation,” and configure your license API key and Product-ID.
6. Click “Save Changes.”
Following these steps should resolve the issue with reactivating your plugin.

What steps should I follow if my new API key is listed as “deactivated” after activation?

To resolve the issue of your new API key being listed as “deactivated” after activation, follow these steps:
1. Go to the UPS Shipping Activation page.
2. Navigate to API Key Deactivation and enable the “Deactivate API Key” option, then click Save Changes.
3. Log in to your PluginHive.com account, go to “My Account” > “API Keys,” and delete any previous activation of the license key if it exists.
4. Deactivate and then reactivate the UPS Shipping plugin.
5. Return to the UPS Shipping Activation page, go to API Key Activation, configure your license API key and Product-ID, and click Save Changes.
This process should resolve the deactivation issue.

What steps should I take if I am unsure about deleting an API key in PluginHive due to multiple licenses and don’t want to impact other sites?

If you have multiple API keys associated with different websites and are concerned about deleting the wrong one:

1. Log in to your PluginHive.com account and go to “My Account” > “API Keys.”
2. Carefully identify which license activation belongs to the site experiencing issues by matching the domain or relevant details.
3. Delete the API activation only for the affected website to prevent impacting other active sites.
4. Do not delete the API key attached to your other working site.

If you are uncertain, you can reach out to PluginHive Support with your site details.

What steps should I take if my PluginHive license is old and there is no PluginHive account associated with my email address?

If your license is very old and there are no PluginHive accounts associated with your email addresses:
1. Create a new PluginHive account using your preferred email address.
2. Purchase the latest version of the WooCommerce UPS Shipping plugin—through the PluginHive website: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
3. Use the new license and updated plugin version.

When upgrading to the latest UPS plugin, do I need to uninstall the existing plugin first, or can I simply overwrite it?

You can update the plugin by updating the Plugin license key. Once done, you will get the plugin update in the WordPress-installed plugin section.

You can also freshly install the plugin, rest assured the settings will remain intact.

Where can I find and deactivate the WooCommerce UPS Shipping Plugin license/API key in the backend before moving it to the live site?

To deactivate the WooCommerce UPS Shipping Plugin license/API key before migrating to the live site, follow these steps:
1. In your WordPress dashboard, go to the “UPS Registration” section.
2. Click on “License Activation.”
3. Locate the option for “API Key Deactivation.”
4. Enable the “Deactivate API Key” option.
5. Click on “Save Changes” to complete the deactivation process.
This will free up your license, allowing you to activate it on your live site without any issues.

Where can I find step-by-step guidance to activate the UPS Shipping Plugin license key?

Detailed step-by-step instructions for license key activation are available at this link: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license. This guide covers the entire activation process.

Where can I find the UPS Registration page required to activate my PluginHive license?

To access the UPS Registration page, navigate to UPS Shipping > Registration in your WordPress dashboard. You can refer to this article for detailed guidance on completing the registration process.
https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

Where can I input the API Key and Product ID to activate the WooCommerce UPS Shipping Plugin license?

In WordPress, navigate to UPS Shipping > License Activation > API Key Activation within the plugin settings. There, you can enter your API Key and Product ID, then click Save Changes to activate your plugin license.

Where can I view my API keys and verify my active license in my PluginHive account?

To view your API keys and confirm your active license:
1. Log in to your PluginHive account.
2. Navigate to the “My Account” section.
3. Go to the “API Key” tab.
There, you will find information related to your API keys and the status of your active license.

Where do I activate the PluginHive plugin license key in WordPress?

To activate the PluginHive plugin license key in WordPress:
1. In your WordPress admin area, navigate to the “UPS Shipping” menu and select the “License” page.
2. Enter your Product API Key and Product ID, which can be found under your account at https://pluginhive.com—go to “My Account” > “API Keys.”
3. Save the changes.

Where do I add the API key after repurchasing the PluginHive WooCommerce UPS Shipping plugin?

To activate your license and add the API key for the PluginHive WooCommerce UPS Shipping plugin, follow these steps:
1. Go to your WordPress admin dashboard.
2. Navigate to WooCommerce > Settings > Shipping > UPS.
3. Locate the License Activation section.
4. Enter your API key or license key under UPS Shipping>>License in the WordPress dashboard.
5. Click the “save changes” button to complete the activation process.
For detailed instructions, you can also refer to the article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

Where do I deactivate the PluginHive UPS Shipping Plugin license in order to reactivate it?

To deactivate the PluginHive UPS Shipping Plugin license, navigate to UPS Shipping > License in your WordPress dashboard. Under the License Deactivation section, you’ll find the option to deactivate the plugin license.

Where do I enter the API key in the PluginHive UPS shipping plugin for WooCommerce?

To enter the API key in the PluginHive UPS shipping plugin for WooCommerce, follow these steps:
1. In your WordPress admin panel, go to “UPS Shipping.”
2. Select the “License activation” section.
3. Go to “API Key activation.”
4. Enter your current API Key and Product ID in the respective fields.
5. Save your changes.

Where do I find the “UPS Registration” section for plugin activation and license management—is it on the UPS website, WordPress dashboard, or PluginHive website?

The “UPS Registration” section is located within your WordPress dashboard as part of the PluginHive UPS plugin. To navigate to this section, go to UPS Shipping>>Registration

Where is the license activation option located for the WooCommerce UPS Shipping plugin in WordPress?

The license activation option for the WooCommerce UPS Shipping plugin is located under UPS Shipping → License in your WordPress dashboard. You will need a valid Product ID and API key, which appear in your PluginHive account. You can configure these to activate the plugin license.

Where is the license activation option located in WordPress for the UPS Shipping Plugin?

To activate the plugin license navigate to UPS Shipping>>License under WordPress dashboard

Why am I getting a “No shipping options were found” message in my cart after activating my PluginHive license and API key?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I not seeing any available shipping methods during checkout, even after activating the plugin license and entering an address in Ireland?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I receiving an expired license notification even though I purchased recently?

You are seeing the license expired notice because your new license API key may not be activated on your site. To resolve this, please follow these steps:
– Go to the UPS Activation page and select API Key Deactivation.
– Enable the “Deactivate API Key” option and click “Save Changes.”
– Deactivate and then re-activate the UPS plugin.
– Return to the UPS Activation page, go to API Key Activation, enter your new license API key and Product-ID, and click “Save Changes.”
These steps should activate your new license and resolve the expiration notice.

Why am I seeing “There are no shipping options available…” at checkout, and could it be due to the plugin license not being activated?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I seeing a license activation notification on my UPS plugin, and how do I resolve it?

The UPS plugin license has not yet been activated on your site. Activating the license is mandatory for correct plugin functionality. To activate:

1. Refer to the PluginHive article for step-by-step activation guidance: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license
2. Follow the steps shown in the article to input your license key and complete the activation process.

Activating your license will stop the notification and ensure the plugin works as intended.

Why am I still seeing a license expired notice in the WooCommerce UPS Shipping Plugin even though my subscription is active and I have configured the latest API key?

The issue could be related to caching or incomplete plugin activation. To resolve this, follow these steps:
1. Clear your website/server cache completely.
2. Deactivate the WooCommerce UPS Shipping Plugin from your WordPress dashboard.
3. Reactivate the plugin.
4. Activate your plugin license again using the correct API key and Product ID, which you can find under your PluginHive account at pluginhive.com > My Account > API Keys.

Why am I still seeing an alert in WooCommerce after updating and paying for the UPS plugin, and how can I resolve it?

The alert in WooCommerce typically appears if your plugin license has expired. PluginHive’s UPS plugin purchase includes “1 Year of Support & Updates.” After one year, the license needs to be renewed for continued support and updates. If you have purchased and updated your API key, ensure that the new license key is properly activated in your WordPress site. Once activated, the alert should disappear. Going forward, PluginHive has moved to a subscription model, so your plugin license will renew automatically each year, and you won’t need to purchase it manually in the future.

Why are shipping options not appearing for UPS shipments after the plugin license expired and was repurchased?

Shipping options may not appear if the plugin license is not properly activated on your site.
After a license expiration and repurchase, it is necessary to:
– Ensure the plugin license is activated on your site.
– Deactivate and then re-activate the plugin license (via UPS Shipping → License).
– Make sure that the Origin (ShipFrom) address is configured in the plugin’s General settings.
Following these steps typically resolves shipping rate display issues due to license activation or registration problems.

Why can’t I see the option to download the PluginHive plugin in WooCommerce and how do I download it?

The PluginHive plugin ZIP file is not available for download within WooCommerce. To download the plugin:
– Visit pluginhive.com and log in to your PluginHive account.
– Go to the My Account > API Downloads section to download the plugin ZIP file.
– You must purchase a separate license for each website, as the same license cannot be used on multiple sites.

Why couldn’t I activate the new plugin license key even after saving it multiple times, and what causes this issue?

To activate the license could you please follow the below steps:

1. Go to the WooCommerce UPS Shipping Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
2. Kindly go to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
3. Now, deactivate and reactivate the WooCommerce UPS Shipping plugin
4. Go to the WooCommerce UPS Shipping Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

Why did PluginHive discontinue multi-site licenses for the UPS and FedEx plugins and move to single-site licensing?

Multi-site licenses were discontinued due to increased security and control requirements for carrier (UPS and FedEx) registrations. Now, each account requires a secure integration token that refreshes every 4 hours due to enhanced security and control measures for carrier registrations. This setup necessitates maintaining the registration for each account individually, meaning each site must have an active, unique license key for the plugin to function correctly.

Why do I still see a license expiration notification on my dashboard after purchasing and entering a new API key for the PluginHive UPS plugin? Is the plugin activated or is further action required?

The license expiration notification may appear due to a caching issue. To resolve this:
1. Clear your server and browser cache, then check your dashboard again.
2. If the notification persists, deactivate the plugin and reactivate it.
3. After reactivation, activate the plugin license again using your purchased API key.
These steps should eliminate the renewal reminder and confirm your plugin is activated.

Why does each site require a unique license key for the WooCommerce UPS Shipping plugin?

Each account now requires a secure integration token that refreshes every 4 hours due to enhanced security and control measures for carrier registrations. This setup necessitates maintaining the registration for each account individually, meaning each site must have an active, unique license key for the plugin to function correctly.

Why does my license key show as deactivated even though I have activated it on my site?

A single license key can only be used on one site at a time. If you are seeing the license as deactivated on a new site, it is likely because it is still active on another site. You need to deactivate the license from the current site first and then activate it on the new site. If you want to use the plugin on multiple sites simultaneously, you need to purchase additional licenses.

Why does my UPS Shipping plugin still say it needs to be paid and is not working even after adding the new API key?

An active license is required for the UPS Shipping plugin to function correctly. Please ensure that you configure the new API key within your site and that your license is activated. This will enable the plugin to work as expected and remove the renew banner.

Why does the PluginHive shipping plugin require separate licenses for a development (Dev) and a live environment on the same site?

The PluginHive shipping plugin requires an active license to access shipping rates and function fully. If you wish to operate the plugin simultaneously on both a development (Dev) site and a live site—even if they are part of the same project—you need a separate license for each environment. A single-site license can only be used on one site at a time. To ensure uninterrupted functionality during development and on your live website, it’s necessary to purchase individual licenses for each environment. Alternatively, you can deactivate the license on one environment before activating it on another if using only one site at a time.

Why does the UPS API Key Activation tab show as deactivated after saving, and how can I fix it?

To resolve the deactivation issue with the UPS API Key Activation tab, please follow these steps:
– Go to the UPS Activation page, navigate to API Key Deactivation, and enable the “Deactivate API Key” option. Save the changes.
– Log in to your PluginHive account, go to My Account > API Keys, and delete any previous activation of the license key, if present.
– Deactivate and then re-activate the UPS plugin.
– Return to the UPS Activation page, then go to API Key Activation, reconfigure the license API key and Product-ID, and click Save Changes.

Why has my PluginHive license become deactivated on my website, and how can I reactivate it if it is not showing as active on my PluginHive account dashboard?

If your PluginHive license appears deactivated and you do not see an active subscription on your account dashboard, you can resolve this by following these steps:
1. Log in to your PluginHive account using your registered email address.
2. Navigate to “API Keys” under your account to locate your current API key.
3. On your website, go to the UPS Activation page and then to “API Key Deactivation.”
4. Enable the “Deactivate API Key” option and save the changes.
5. Return to your PluginHive account online, select “My Account” > “API Keys,” and delete any previous activation of the license key if present.
6. Deactivate and then re-activate the UPS plugin on your website.
7. Go back to the UPS Activation page, select “API Key Activation,” enter your license API key and Product-ID, and click “Save Changes.”
Following these steps will help you reactivate your license and restore plugin functionality.

Why is it important to temporarily deactivate other plugins when troubleshooting issues with the PluginHive UPS plugin?

Temporarily deactivating other plugins (except WooCommerce and the PluginHive UPS plugin) helps determine whether another plugin is causing a conflict with the functionality. This process is a standard troubleshooting step to isolate the source of issues and is recommended before further investigation. After testing, you can reactivate the other plugins.

Why is my UPS plugin not pulling any shipping options at all on the cart even though the license is activated?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is the PluginHive UPS plugin returning “There are no shipping options available” even after updating the license and confirming UPS connection?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is WordPress showing a “needs to be activated” notice even though my plugin license and API key are active?

The “needs to be activated” notice in WordPress may be due to a caching issue on your end. To resolve this, try clearing your browser and site cache and perform a hard reload of your site.

Why would the PluginHive UPS Shipping plugin license become deactivated, and how do I reactivate it?

The plugin license may become deactivated if the license key is not correctly activated, if there was a previous activation that needs to be cleared, or if there was a site or key change. To reactivate the license, follow these steps:

1. Go to the WooCommerce UPS Shipping Activation page.
2. Under API Key Deactivation, enable the “Deactivate API Key” option and click Save Changes.
3. Log in to your PluginHive.com account and navigate to My Account > API Keys.
4. Delete any previous activation associated with your license key.
5. Deactivate and then reactivate the WooCommerce UPS Shipping plugin on your WordPress site.
6. Return to the WooCommerce UPS Shipping Activation page.
7. Under API Key Activation, enter your license API key and Product-ID, then click Save Changes.

This process re-authenticates your plugin with your valid API key and ensures it is properly activated.

Will deleting the license key activation and deactivating/reactivating the plugin generate a new product ID or API key on PluginHive.com?

Deleting the existing license key activation and deactivating/reactivating the plugin will not generate a new product ID or a new API key. You are simply removing the record of the old activation, which allows you to reactivate the existing license key on your updated plugin installation.

Will our existing UPS plugin settings in WooCommerce be preserved if we purchase a completely new PluginHive subscription with a new account?

Yes, your settings will remain intact if you create a new PluginHive account, purchase a new subscription, and activate the license by replacing the API key. You do not need to redo your plugin settings.

Will the PluginHive plugin license get deactivated if the plugin is deactivated in WordPress?

Yes, if the PluginHive plugin is deactivated from the WordPress dashboard, the associated license will also show as deactivated. To maintain license activation and plugin functionality, ensure the plugin remains active in your site’s plugin list.

Looking for more details or ready to start using the plugin?
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WooCommerce UPS Plugin