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UPS Plugin Subscription & Renewal – WooCommerce UPS FAQs

    Answers to your questions on renewals, and managing subscriptions

Questions in this section:

After activating my renewed PluginHive license, the system is not generating UPS labels or hazmat documents. What troubleshooting steps should I take?

If labels or hazmat documents are not being generated after activating a renewed PluginHive license, please follow these troubleshooting steps:
1. Go to the “General” tab within the PluginHive plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue you are experiencing.
4. Navigate to the “Help & Support” page within the plugin settings.
5. Submit a Diagnostic Report using the instructions provided on the Help & Support page.
This diagnostic report will help PluginHive support investigate and resolve the issue more effectively.

After key renewal, is there any further action required to activate the plugin besides updating the key?

Yes, besides updating the new API key, make sure you have completed the UPS registration. You can refer to the provided knowledge base articles for both license activation and UPS registration: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

After purchasing a renewal for my PluginHive plugin, do I need to do anything on my site, such as downloading new API keys or updating the setup?

Yes, after renewing your PluginHive plugin, you need to configure the new API key and product ID in your site. Follow these steps:
1. Obtain the new API key and product ID provided after your renewal purchase.
2. Go to your website’s plugin settings and locate the license configuration section.
3. Enter the new API key and product ID in the appropriate fields.
4. Activate the license to ensure your plugin is properly renewed and activated.

For detailed instructions, refer to this knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

Following these steps will ensure your renewal is correctly applied to your current setup.

After renewing and activating my PluginHive UPS shipping license, why am I still not seeing UPS shipping methods on my site?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After renewing my API key, do I need to manually update the new key in the plugin settings, or does it automatically replace the old key?

The new API key does not automatically replace the old one—you’ll need to manually update it in the plugin settings on your site.

Going forward, if your purchase is under a subscription, renewals will happen automatically each year, and the same API key will continue to work. No manual update will be needed from the next renewal cycle.

After renewing my plugin license, what do I need to do if my site still asks me to renew?

You need to update the new API key on your site. Please deactivate and re-activate the plugin, then go to UPS Shipping — License to activate the new API key. This will remove the license renewal notice from your site.

After renewing my PluginHive plugin license, do I need to do anything else on my end?

Yes, after renewing your PluginHive plugin license, follow these steps to activate the renewed license:
1. Go to your WordPress Dashboard.
2. Navigate to UPS Shipping > License Activation > API Key Activation.
3. Enter the API Key and Product ID associated with your latest renewed license. You can find these details in your PluginHive account under the API Keys section.
4. Click on “Save Changes” to activate the plugin license.
This will ensure your renewed license is properly activated on your site. If you have any questions during this process, you can reach out for further assistance.

After renewing my PluginHive subscription, do I need to activate the new API key on my site, and will this affect my existing plugin settings?

Yes, after renewing your PluginHive subscription, you need to activate the new API keys on your site. Activating the new keys will not cause any changes to your existing plugin settings. You can proceed with activating the new keys under the “UPS Shipping — License Activation” section.

After renewing my PluginHive subscription, my website still shows the old Access Expiry Date. Is there something I need to do to refresh the API key?

After renewing your PluginHive subscription, please make sure the license key is activated in the plugin settings. Without activating the renewed license, the expiry date may still show the old one.

After renewing my PluginHive subscription, the website does not calculate shipping costs in the back-end and shows a white page when clicking on “Calculate Shipping Cost.” How can I resolve this?

To help resolve the issue where shipping costs are not calculated and a white page appears after renewal, please follow these steps:
1. Ensure that Debug Mode is enabled in the plugin settings.
2. Reproduce the issue to capture the relevant data.
3. Navigate to the “Help & Support” page within the plugin settings.
4. Submit a Diagnostic Report and include the reference number.
The detailed instructions for submitting the diagnostic report are available on the “Help & Support” page. Once the report is received, PluginHive will investigate further and provide assistance to resolve the issue.

After renewing my PluginHive subscription, why am I still seeing a license-related banner on my WordPress site, and how can I resolve it to avoid service interruption?

If you continue to see a license or renewal banner after updating to the latest plugin version, please follow these steps to resolve the issue:
1. Confirm that you have configured the new API Key issued after your subscription renewal. If not activate the plugin license.

After renewing my plugins, my site still shows the old expiration date. How can I update it to reflect the renewal for the plugin and API key?

To update the renewal status on your site, please follow these steps:
1. Deactivate the plugin license from your site.
2. Reactivate the license again.
This process will refresh the license status and ensure the updated renewal date and API key are reflected correctly on your site.

After renewing my subscription, do I need to update the API key for the PluginHive plugin, or does it remain the same?

After renewing your license, you will receive a new API key. You must configure this new API license key in your site to ensure the plugin continues to function without interruption. To update your API key:
1. Go to your site’s UPS Activation page.
2. Deactivate your current API key by enabling the “Deactivate API Key” option and save changes.
3. Log in to your PluginHive.com account and navigate to My Account > API Keys. Delete any previous activations of your license key.
4. Deactivate and then reactivate the UPS plugin.
5. Return to the UPS Activation page, enter the new license API key and Product-ID, and save your changes.
For detailed, step-by-step guidance, please refer to: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license
However, from next year the plugin will auto renew and the same API key will be used.

After renewing my UPS shipping plugin license, why does the license expiry notice still appear on my site, and how can I remove it?

If you’re still seeing the license expiry notice after renewing, please check whether the plugin license is active from the UPS Activation tab. If it’s not, activate the license using your API key.

After renewing our subscription and enabling a new API, our store is showing no shipping options. How can we resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After renewing our subscription and enabling a new API, our store is showing no shipping options. How can we resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After renewing the license and adding the details, why am I still seeing a warning message that the plugin will expire soon?

If you’re seeing a warning message after renewing the license and entering the details, please ensure that the new license key is activated in the plugin settings.

After renewing the license for the PluginHive plugin, why am I not able to get the shipping options to display on my client website, and what should I do to resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After renewing the license for the PluginHive UPS plugin, what steps are required to configure the new API key and activate the license?

After renewing your PluginHive UPS plugin license, follow these steps to configure the new API key and activate your license:
1. Log in to your WordPress admin dashboard.
2. Navigate to the PluginHive UPS Shipping plugin settings.
3. Enter the newly issued API key and Product ID provided with your license renewal.
4. Save the settings.
5. Activate the license using the plugin’s license activation section.
For detailed instructions, refer to the PluginHive knowledge base: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

After renewing the plugin license from the PluginHive account, do I need to take any additional steps on my website, or will the software continue to function automatically?

Once you renew the plugin, you will need to activate the license this time. However, from next year, the plugin will auto-renew and continue using the same API key, so you won’t need to activate the license again.

After renewing the UPS plugin license, will I still receive our discounted UPS rates on WooCommerce?

Yes, after renewing your UPS plugin license, you will continue to receive your discounted UPS rates. Renewing and activating the license will not affect any of your existing settings—they will remain intact.

After renewing the UPS plugin, why do I still see an urgent renewal message in WooCommerce, and how can I remove it?

If you’re still seeing the renewal message after renewing the UPS plugin, please make sure the license is activated on your site.

Once the license is activated, the renewal message should no longer appear.

Are discounts available for renewing PluginHive licenses?

To inquire about discounts on PluginHive license renewals, please reach out to [email protected].

Are the renewals for both the WooCommerce UPS and Canada Post plugins manual or automatic?

For the initial purchase, each plugin must be bought manually. From the following year onwards, the plugins are set to auto-renew under a subscription model. However, you can cancel the subscription at any time to prevent automatic renewal.

Are there any discounts available for plugin renewals, similar to the previous year?

For information regarding available discounts on plugin renewals, please contact our support team at [email protected]. They will assist you with the applicable offers

Are there currently any renewal discounts or promotional codes available for PluginHive products?

PluginHive products are competitively priced, offering excellent product quality and prompt support.
We do run seasonal promotions and discount offers from time to time.
For any discount consideration, please email [email protected] with the following details:
– The exact number of plugin licenses you require
– The name of the plugin(s)
– Any previous purchase order details (if applicable)
Our team will review your request and let you know if any applicable discounts are available.

Can I get a discount for renewing multiple PluginHive plugin licenses at once?

PluginHive products are competitively priced, offering excellent product quality and prompt support.
We do run seasonal promotions and discount offers from time to time.
For any discount consideration, please email [email protected] with the following details:
– The exact number of plugin licenses you require
– The name of the plugin(s)
– Any previous purchase order details (if applicable)
Our team will review your request and let you know if any applicable discounts are available.

Can I use the coupon code received in the email if I am making a new purchase instead of renewing?

Yes, you can use the coupon code provided in your email when purchasing the product from the product page, even if you are making a new purchase instead of renewing.

Do I have to renew the PluginHive plugin every year for it to work? How do I renew it if I only see a purchase option instead of a renewal link?

Yes, the PluginHive plugin requires annual renewal for continued functionality, updates, and support. To renew:
1. Visit the specific product page for your plugin (e.g., https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/).
2. Add the plugin to your cart and proceed to checkout as you would for a new purchase.
Once done as the plugin is moved to subscription based product from the next year it will auto renew.

Do I have to update my API key in WooCommerce when renewing my PluginHive plugin, or can I continue using my existing API key?

Yes, you will need to update the new API key this time when renewing the PluginHive plugin. However, starting next year, you won’t need to do this manually. Since the plugin has moved to a subscription model with automatic renewal, the same API key will continue to work.

Do I need to cancel my new order and renew from my old purchase after renewing my PluginHive plugin license?

There is no need to cancel your new order or re-purchase from your old license. If you have successfully renewed your license, simply activate your new License API key and Product ID in the plugin settings and update the plugin to the latest version. This will maintain your service continuity without requiring any further purchases or cancellations.

Do I need to download the API or make any changes after renewing my plugin license?

Once the plugin license is renewed, you’ll need to update the new API key in the plugin settings and activate it. Also, please ensure that you’re using the latest version of the plugin for everything to work smoothly.

Do I need to insert the new API Key to renew my subscription? Do I need to do anything else?

After renewing your subscription, go to the UPS Activation settings, activate the license using your new API key, and ensure your plugin is updated to the latest version. These steps will complete the renewal process. If you encounter any issues, contact support for assistance.

Do I need to keep renewing the PluginHive plugin license to continue using live shipping rates?

Yes, you need to keep the PluginHive plugin license active to continue using live shipping rates. The license ensures uninterrupted access to real-time carrier APIs, updates, and support. This time, you’ll need to renew the license manually. However, from next year onward, it will renew automatically.

Do I need to manually update my new UPS API keys in my WordPress WooCommerce site, or does the PluginHive system handle API key renewal automatically?

You need to manually update your new API keys on your WordPress WooCommerce site to ensure the PluginHive shipping plugins continue operating and receiving updates. This time, the system does not automatically update these keys for you. However, from the next year onwards, the same API key will be used and the license will automatically be renewed, so no need to update the API as pluginhive moved to the Subscription model.

Do I need to reinstall the plugin after renewing, or is it enough to just update the API key in the existing module in WordPress?

You do not have to reinstall the plugin after renewal. You only need to update the new API key in your existing WordPress module.

Do I need to renew my subscription for customers to ship via UPS from my website?

Yes, you need to renew the plugin license for your WooCommerce site to display live UPS shipping rates and generate UPS shipping labels. Without an active license, these features will not function. To renew your license, purchase the plugin from the official PluginHive website: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

Do the FedEx and UPS plugins auto-renew, or do they need to be renewed manually?

PluginHive has recently moved to a subscription-based model. If your previous license was not on a subscription, you will need to make a new purchase for the renewal this time. Once done, future renewals will occur automatically each year. To renew the plugins now, purchase them from the following links:
– [WooCommerce FedEx Shipping Plugin with Print Label](https://www.pluginhive.com/product/woocommerce-fedex-shipping-plugin-with-print-label/)
– [WooCommerce UPS Shipping Plugin with Print Label](https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/)

Does my PluginHive product order auto-renew, and how can I cancel it if I don’t need it right now?

If your PluginHive product was purchased under a subscription, it will auto-renew annually.

If you don’t wish to continue, you can cancel the subscription at any time by logging into your PluginHive account and navigating to My Account > Subscriptions. From there, you can manage or cancel your active subscriptions.

Does PluginHive inform customers about license renewal to prevent disruptions in service?

PluginHive sends multiple license renewal reminder emails to customers at the time of renewal to ensure customers are aware and can avoid service interruptions.

Does the PluginHive plugin have an automatic renewal feature for subscriptions, or do I need to renew it manually to avoid interruptions in shipping functionality?

Yes, the PluginHive plugin supports automatic renewal for subscriptions. If your purchase was made under a subscription plan, the license will renew automatically each year, ensuring uninterrupted shipping functionality. There’s no need to renew it manually.

Does the PluginHive UPS plugin offer automatic subscription renewal or auto-renewal for licenses?

At the moment, you’ll need to renew your license manually when it expires and update the new API key on your site. However, from the next renewal cycle, the plugin will automatically renew, and the same API key will continue to work.

You can go ahead and purchase the license from here: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

How are future license renewals managed in PluginHive’s subscription model to prevent manual key configuration issues?

PluginHive has transitioned to a subscription-based model for its plugins. With this change, plugin licenses will auto-renew, eliminating the need for manual API key updates or reconfigurations each year. This reduces the risk of registration issues and ensures uninterrupted plugin operation for your store.

How can I activate my renewed PluginHive subscription after purchase?

To activate your new license after renewal, follow these steps:
1. Go to the UPS Shipping section in the WordPress dashboard.
2. Navigate to License.
3. Select API Key Activation.
4. Configure the API Key and Product ID associated with your new license in this area to activate it.
You can complete the activation by following these instructions. If additional help is required, feel free to contact PluginHive support.

How can I activate the PluginHive UPS Shipping Plugin license after renewal?

After renewing your PluginHive license, activate the plugin by following these steps:
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

How can I activate the UPS plugin license after renewing my subscription, when my previous activation shows as deactivated and 0 of 1 activation?

To activate your UPS plugin license after renewal, follow these steps:
1. Go to your WooCommerce UPS Shipping Activation page.
2. Navigate to API Key Deactivation and enable the “Deactivate API Key” option, then save the changes.
3. Log in to PluginHive.com and go to My Account > API Keys. Delete any previous activation of the license key.
4. Deactivate and then reactivate the WooCommerce UPS Shipping plugin from your website.
5. Return to the WooCommerce UPS Shipping Activation page, go to API Key Activation, enter your license API key and Product ID, and click Save Changes.

How can I avoid any interruptions in service after renewing my PluginHive plugin license?

To avoid interruptions:
1. Activate your new License API key and Product ID in the plugin settings.
2. Update the plugin to its latest version via the WordPress Plugins page.
3. Complete any changes to UPS labels on previous orders.
4. Switch to the new UPS OAuth2.0 integration as per PluginHive’s documentation.
Renewing your license and following these steps will ensure uninterrupted service.

How can I cancel or deactivate my WooCommerce UPS Shipping Plugin license or subscription, and ensure there are no active subscriptions or renewals under my account?

If the purchase order was not belong to a subscription model; there will be no active subscription or renewal. You will not be charged further, and no additional action is necessary to cancel or deactivate the license. If not, you can cancel the subscription anytime under pluginhive myaccount>>Subscription.

How can I cancel the renewal for a PluginHive plugin that is no longer in use?

Currently, PluginHive does not have an auto-renewal process; plugin renewals must be completed manually. If you no longer wish to renew a plugin, simply choose not to renew it when the due date arrives. There is no action required to “cancel” the renewal in the system. The subscription feature is being transitioned and will be fully implemented in the future, but at this time, you are not enrolled in automatic renewals. Only manually renew the products you wish to continue using.

How can I confirm that my WooCommerce UPS Shipping Plugin license is active after renewal?

After renewing your subscription, go to UPS Shipping > License in your WordPress dashboard, enter the new license API key, and activate it. You can also log in to PluginHive.com, navigate to My Account > API Keys, and check the license activation status.

How can I enable auto-renewal for my PluginHive plugin if my previous purchase wasn’t under the Subscription model?

If your previous plugin purchase was not under the Subscription model, the license will not auto-renew. To switch to auto-renewal, you need to purchase the plugin again using the subscription option now offered. After purchasing, you will receive a new API key that must be manually updated on your website. For subsequent renewals, your card details will be stored, and the license will renew automatically. To proceed, purchase the plugin from this link: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

How can I ensure my new PluginHive UPS plugin license renewal date matches my old license expiry, given that I purchased a new order instead of renewing?

If you have purchased a new order instead of renewing your existing PluginHive UPS plugin license, the support team can manually update the renewal date of your new license to match the expiry date of your old license. You can reach out to [email protected] for this matter.

How can I ensure my plugin remains active after renewal with the new API key?

To ensure uninterrupted plugin service after renewal:
1. Replace the expiring API key in your plugin settings with the new license key provided after your renewal.
2. This confirms that the plugin license is active unless you deactivated it from your end OR deactivated the Plugin.

How can I identify which PluginHive shipping plugins my account is currently using before renewing?

To verify which PluginHive shipping plugins are active on your account:
1. Log into your PluginHive account at https://www.pluginhive.com.
2. Navigate to the “Orders” section.
3. Review the list of purchased plugins displayed in this section to see which shipping plugins are currently in use and approaching expiration.
4. If needed, you can share a screenshot of your Orders section with PluginHive support for further assistance in identifying your products.

Identifying your active plugins ensures you renew only the necessary licenses.

How can I prevent my PluginHive plugin from deactivating after 27 days when I have already renewed my license?

To avoid any interruption, please make sure the renewed license key is activated on your site. You can do this by going to UPS Shipping > License Activation and entering the new license key.

How can I remove the “license expired” notice in my WordPress dashboard after renewing my PluginHive plugin license?

To remove the “license expired” notice after renewing your PluginHive plugin license, Ensure you have activated your new license API key on your site. Go to UPS Shipping → License Activation in your WordPress dashboard and cross-verify the activation.

How can I remove the subscription expiration reminder banner from the Plugins page after renewing my subscription?

To remove the subscription expiration reminder banner after renewing your subscription, make sure the plugin license is active. If it’s not, activate the license—this will resolve the issue.

How can I renew and update my UPS WooCommerce Shipping Plugin purchased through XAdapter?

We migrated from Xadapter to PluginHive. To renew and update your UPS WooCommerce Shipping Plugin:
1. Purchase a new license for the plugin from PluginHive’s WooCommerce plugins page: https://www.pluginhive.com/product-category/woocommerce-plugin/
2. After renewal, download the latest version of the plugin from your PluginHive.com My Accounts section.
3. Install the latest version by first deactivating and deleting the old version of the plugin.
4. Reinstall the new version. Your settings will remain intact even after deleting the old version.

How can I renew my existing WooCommerce UPS Shipping Plugin license if I missed the renewal link and only see the option to buy a new license?

You can renew your license by purchasing a new one from the WooCommerce UPS Shipping Plugin with Print Label product page on the PluginHive website. There is no specific “renewal” link; you simply purchase a new license.

How can I renew my plugin subscription if has expired, and will I get a new API key when I purchase again?

To renew your plugin subscription after expired, you will need to purchase the plugin again, as renewal is treated as a new purchase. When you complete the purchase, you will receive a new API Key. After obtaining the new API Key, you must activate it on your WordPress site to continue receiving plugin updates. You can purchase the plugin at the following link: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

How can I renew my PluginHive plugin license before it expires if I don’t see a renewal option under my orders?

If you do not see the renewal option under your Orders in your PluginHive account, you can renew your license by going to My Account > API Keys on the PluginHive website. There, you will get the expire date of the plugin purchase. You can renew your plugin license by making a new purchase directly from the product page, such as the WooCommerce UPS Shipping Plugin with Print Label: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/. Once done activate the license.

How can I renew my PluginHive plugin license?

To renew your PluginHive plugin license, you’ll need to purchase the plugin again from the product page.
Here is the link to the UPS plugin: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

Once purchased, you’ll receive a new license key, activate it and make sure you have connected to UPS OAuth. Once done you’re all set.

How can I renew my PluginHive plugin licenses if they are not listed under my account’s “Subscriptions” tab?

If the plugin is not listed under your account’s “Subscriptions” tab, you can renew it by purchasing the plugin again from here: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
Once the purchase is complete, activate the plugin license on your site. From the next year onward, the license will renew automatically.

How can I renew my subscription if I don’t have the login credentials and the old company managed the account?

If you don’t have the login credentials and the old company managed the account, you can create a new account at pluginhive.com and purchase a new subscription.

How can I renew my subscription if there is no renewal option on my account subscriptions page?

If you do not see the renewal option on your account subscriptions page, you can renew your subscription directly from the product page: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

How can I resolve the issue where my PluginHive license key remains in “Deactivated” status even after renewal and deactivation attempts in the admin panel?

To resolve the issue with the license key showing as “Deactivated,” follow these steps:
1. Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
2. Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
3. Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

How can I resolve the issue where, after renewing my PluginHive plugin license and deactivating the old plugin, I am still prompted to renew and pay again when trying to reactivate it?

If you’re still seeing a renewal prompt after renewing your license and deactivating the old plugin, please make sure the new license key is properly activated on your site. Once the plugin license is activated you should not receive any renewal banner.

How can I update my outdated XAdapter shipping plugins to the latest PluginHive plugins for WooCommerce?

To update your outdated XAdapter plugins to the latest PluginHive plugins, follow these steps:
1. Purchase the plugin directly from PluginHive using the following links: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
2. After purchase, download the latest versions of the plugins from your PluginHive account.
3. Deactivate and remove the outdated XAdapter plugins from your WooCommerce store.
4. Install and activate the new PluginHive plugins.
5. Configure the plugins using your shipping details and requirements to restore your shipping rates and ensure your cart operates correctly.
6. If you encounter any issues or need assistance during installation or setup, PluginHive provides one year of support and updates, with help available 24×5.

For further support, contact the PluginHive team through their support channels.

How can I update my PluginHive UPS plugin API key after renewing so that live rates display and checkout works?

To update your PluginHive UPS plugin API key after renewal and ensure live rates and checkout function properly, follow these steps:
1. Log in to your PluginHive.com account and navigate to My Account > API Keys to access your latest API key.
2. On your WordPress site, go to the UPS Activation page.
3. Under API Key Deactivation, enable the “Deactivate API Key” option and click Save Changes.
4. Back on PluginHive.com, under My Account > API Keys, delete any previous activation of the license key if it exists.
5. Deactivate and then re-activate the UPS plugin on your website.
6. Return to the UPS Activation page, go to API Key Activation, enter your new license API key and Product-ID, and click Save Changes.
7. Re-register your UPS account by navigating to UPS > Registration.
Following these steps will activate your new API key and restore the display of live UPS rates and your checkout functionality.

How can I update the email address on my PluginHive account for license renewal?

To change or update your PluginHive account email address, log in to PluginHive.com, go to My Accounts, then navigate to the Account Details page. There you can update the email address. After updating, you can proceed with the purchase.

How do I activate my new PluginHive WooCommerce UPS Shipping license key after renewal?

To activate your new PluginHive WooCommerce UPS Shipping license key, follow these steps:
1. Go to the WooCommerce UPS Shipping Activation page.
2. Navigate to the “API Key Deactivation” section.
3. Enable the “Deactivate API Key” option and click “Save Changes.”
4. Log in to your PluginHive account at https://pluginhive.com/.
5. Go to “My Account” → “API Keys,” and delete the previous activation of your old license key.
6. Deactivate and then reactivate the WooCommerce UPS Shipping plugin in your WordPress dashboard.
7. Return to the WooCommerce UPS Shipping Activation page and select “API Key Activation.”
8. Enter your new license API key and Product-ID, then click “Save Changes.”
These steps ensure your plugin is authorized using the new API key for uninterrupted service. For a visual guide, refer to this PluginHive Knowledge Base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

How do I activate the new license on my website after renewal?

1. Log in to your PluginHive account and locate your new API Key and Product ID under API Keys.
2. In your WordPress dashboard, go to UPS Shipping > License Activation > API Key Activation.
3. Enter the new API Key and Product ID, then click “Save Changes.”
For more detailed instructions, refer to PluginHive’s knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

How do I deactivate my old API key and activate a new license key for the WooCommerce UPS Shipping plugin after renewal?

To deactivate your old API key and activate the new license key for the WooCommerce UPS Shipping plugin, follow these steps:
1. Go to the WooCommerce UPS Shipping Activation page in your WordPress admin.
2. Navigate to the API Key Deactivation section.
3. Enable the “Deactivate API Key” option and click “Save Changes.”
4. Log in to PluginHive.com and go to My Account > API Keys.
5. Delete the previous activation entry associated with your old license key.
6. Deactivate and then reactivate the WooCommerce UPS Shipping plugin.
7. Return to the WooCommerce UPS Shipping Activation page.
8. In the API Key Activation section, enter your new license API key and Product-ID.
9. Click “Save Changes” to apply the new license.
Following these steps will ensure that the plugin is deactivated from the old key and correctly activated with your new license key for uninterrupted service.

How do I ensure my plugin license renewal is reflected in my PluginHive account, and that my subscription does not expire?

You can verify this by logging in to your PluginHive account and navigating to My Account > Subscriptions page.

How do I get a subscription for a product added to my PluginHive account so it will auto-renew, if my previous purchase was not under the subscription model?

– If your previous purchase was not made under the Subscription model, to get the auto-renew, you need to purchase the plugin again through the product page: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
– After completing the purchase, you will receive a new License API key and your subscription will start, allowing for auto-renewal in the future.

How do I renew my plugin license if my subscriptions page is empty?

You can purchase the plugin from the product page: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
Once purchased, activate the plugin license.

How do I renew my plugin subscription when I receive a renewal email but cannot find a renewal option in my dashboard?

To renew the plugin, make a new purchase of the plugin from the official PluginHive product page (https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/). Going forward, your license will automatically renew each year.

How do I renew my PluginHive plugin license if my subscriptions page is empty and there is no “Renew Subscription” button?

If your subscriptions page is empty and you do not see a “Renew Subscription” button, you can renew your PluginHive plugin license by purchasing a new license directly from the product page: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/. After completing your purchase, configure the new API key in your plugin on your website. For step-by-step guidance, refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

How do I renew my PluginHive plugin subscription?

Renewal is done by purchasing the plugin again. You can simply buy the plugin using the provided links:
– For the UPS Plugin: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
Once done, from the next year the plugin will auto-renew as it moved to subscription.

How do I renew my PluginHive shipping plugins given the recent changes in your renewal process?

PluginHive has transitioned to a subscription-based renewal model. If your previous licenses were not on a subscription, you must make new purchases for each plugin you want to renew. Once you purchase again, future renewals will happen automatically each year.

To proceed:
1. Visit the specific plugin product pages relevant to your usage (links provided below).
2. Add each required plugin to your cart and complete the checkout process.
3. After purchase, you will receive new license API keys for each plugin.
4. Update these new license keys within your site to maintain uninterrupted plugin service.

Here are direct links for WooCommerce UPS Shipping Plugin: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

If you need further help identifying your active plugins or completing the renewal, contact PluginHive support directly.

How do I renew my PluginHive UPS or FedEx shipping plugin license for WooCommerce?

To renew your PluginHive UPS or FedEx shipping plugin license, purchase a new license from the PluginHive website using the following links:
– UPS Plugin: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
– FedEx Plugin: https://www.pluginhive.com/product/woocommerce-fedex-shipping-plugin-with-print-label/
If you encounter any issues during the renewal process, you can contact PluginHive support for assistance.

How do I renew my PluginHive UPS plugin license to continue using UPS services?

To renew your PluginHive UPS plugin license and continue using UPS services, Purchase the plugin from here: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

How do I renew my PluginHive UPS Shipping Plugin license and ensure my site is using the latest version?

To renew your license and update to the latest version:
1. Purchase the new license from the PluginHive product page: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/.
2. After completing the purchase, go to your WordPress dashboard and navigate to UPS Activation > API Key Activation.
3. Enter the API Key and Product ID provided with your latest purchase order to activate your license.
4. Update the plugin to the latest version to ensure compatibility.

How do I renew my PluginHive WooCommerce UPS Shipping plugin subscription when it shows no active subscriptions and I can’t see where to renew?

To renew your PluginHive WooCommerce UPS Shipping plugin subscription, follow these steps:
1. Log in to your PluginHive account.
2. Visit the product page directly using this link: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
3. Make a new purchase for the plugin; renewals are processed as new purchases.
4. After completing the purchase, activate the new API key on your site to ensure uninterrupted service.

How do I renew my WooCommerce Shipping Plugin license if I don’t see a renewal link?

For the WooCommerce UPS Shipping Plugin with Print Label purchase the plugin from here: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

How do I renew my WooCommerce UPS Shipping Plugin license?

To renew your WooCommerce UPS Shipping Plugin license, follow these steps:
1. Visit the PluginHive UPS Shipping Plugin product page: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
2. Add the plugin to your cart and proceed to checkout.
3. Complete the purchase.
Once done, activate the license.

How do I resolve the “expired license” notice for the PluginHive plugin even though I have a recent order for renewal?

To resolve the “expired license” notice, follow these steps:
1. Go to the UPS Shipping — License Activation section within your site.
2. Activate your latest license key.
These steps should remove the expired license notice.

How do I stop the PluginHive plugin from autorenewing?

To stop the PluginHive plugin from auto-renewing, simply log in to your account at pluginhive.com, go to My Account > Subscriptions, and cancel the active subscription. This will prevent further automatic renewals.

How do I update my WooCommerce UPS Shipping Plugin after renewing my API key?

To update your WooCommerce UPS Shipping Plugin after renewing your API key, follow these steps:
1. Go to WordPress Settings → WooCommerce UPS Shipping Plugin Activation page.
2. Under API Key Deactivation, enable the “Deactivate API Key” option and click Save Changes.
3. Log in to your PluginHive.com account, go to My Account → API Keys, and delete any previous activation of the license key.
4. Deactivate and then re-activate the WooCommerce UPS Shipping Plugin on your website.
5. Return to the WooCommerce UPS Shipping Plugin Activation page. Under API Key Activation, enter your new license API key and Product ID, then click Save Changes.
6. Go to the Plugins page in your WordPress backend and either refresh the page or check for updates via WordPress Dashboard → Updates → Check Again.

How do I update our PluginHive UPS Shipping plugin API key in WordPress after renewing the plugin?

To update your API key in WordPress for the PluginHive UPS Shipping plugin, follow these step-by-step instructions:

1. Go to the UPS Shipping Activation page in your WordPress admin dashboard.
2. Locate the “API Key Deactivation” section and enable the “Deactivate API Key” option.
3. Click “Save Changes” to deactivate the current API key.
4. Log in to your account on PluginHive.com and navigate to My Account → API Keys.
5. Delete any previous activation of the license key, if present.
6. In your WordPress admin, deactivate and then reactivate the UPS Shipping plugin.
7. Return to the UPS Shipping Activation page and find the “API Key Activation” section.
8. Enter your new license API key and Product-ID.
9. Click “Save Changes” to activate the new API credentials.

You can also find a detailed guide here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

These steps will help ensure your plugin is properly updated with the new API key.

How does the license renewal process work for PluginHive plugins, and what should I do after renewing?

Once you renew the plugin, you’ll receive a new API key, which needs to be activated. After activation, please ensure your UPS account is registered and connected in the plugin settings. You can refer to the setup guide for detailed steps: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/

How long after implementing the UPS plugin renewal will it take for the plugin to work so that customers can input orders?

Once the UPS plugin is installed, activated, and the registration process is completed, the plugin will be ready for use immediately. Customers will then be able to input orders without delay. For complete setup instructions, refer to the PluginHive knowledge base article on setting up the WooCommerce UPS shipping plugin: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/

I am trying to renew my PluginHive subscription but cannot remember the email address I used to purchase the product. How can I find out which email address I used and renew my license?

If you don’t know the purchase email id, you can reach out to pluginhive support if you have the order number so that they can check and let you know which email address was used for the purchase.

I cannot renew my product as it says I have no subscriptions. Should I just re-order and set it up again?

Yes, you need to re-purchase the plugin. You can do this by visiting the product page for the WooCommerce UPS Shipping Plugin with Print Label on the PluginHive website: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/. After purchasing a new license, activate the plugin license. Follow the setup instructions provided to activate and configure the plugin for your store. https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

I do not see an option for canceling the auto-renewal. Where can I find this?

You can find the option to cancel your subscription by navigating to My Account > Subscriptions.

I have uploaded the new API key, but it still shows the message “renew license.” How do I confirm if the license is working correctly?

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

I just paid to renew my license. Why am I still getting renewal notifications for my WooCommerce UPS Shipping Plugin?

If you are receiving renewal notifications after making a payment, it may be because the new license has not been activated on your site. To resolve this, you need to activate the new API key provided after your recent purchase. You can find instructions on how to activate the license at: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

I just renewed the plugin, but it is still not showing as renewed on my website.

Try clearing your cache and performing a hard reload. This should resolve the display issue. If the problem persists, please contact [email protected].

I renewed my API key but received a new API key instead of extending the existing one. What should I do?

Renewing the API key is essentially treated as a new purchase, which is why a new API key is generated. However, from next year onward, the license will renew automatically, and the same API key will continue to be used.

I renewed my license for 1 year after receiving an expiration message for April 3, 2025, but my new expiration date was set to March 6, 2026, making it seem like I lost one month. Was this issue resolved?

Please reach out to [email protected] regarding this. The team will be able to assist you and adjust the next renewal date accordingly if needed.

I renewed my plugin license, but I am still seeing the “license expired” warning on my dashboard. How can I resolve this?

To resolve the “license expired” warning after renewing your plugin license, follow these steps:
1. Ensure you have activated the plugin license on your site by navigating to UPS Shipping → License Activation and checking the status.
2. Clear your website cache and browser cache, then check if the notice disappears.
3. If the warning persists, deactivate the plugin, re-activate it, and activate the plugin license again.
Following these steps should remove the license expiration warning from your dashboard.

I renewed my PluginHive license, but I’m still receiving emails saying it has expired. What should I do?

If you have already renewed your PluginHive license but continue to receive expiration notifications, please provide the email address used for the renewal or your purchase order number to PluginHive support. This information will help the support team locate your most recent order. If the renewal can be traced and confirmed, you can safely ignore the expiration notification email. If the order was made under a different email address, the team will confirm and update their records accordingly.

I renewed my PluginHive license, but the renewal announcement message is still showing on my WordPress site. Is there something I missed during renewal?

After renewing your PluginHive license, you need to configure the new API key in your WordPress plugin settings to remove the renewal announcement message. Please follow these steps:
1. Log in to your PluginHive account and locate your renewed API key.
2. Go to your WordPress admin dashboard and navigate to UPS Shipping>License.
3. Enter the new API key provided after renewal.
4. Save the changes.

If the announcement message still appears after updating the API key, try clearing your website cache, then deactivate and reactivate the PluginHive plugin, and re-activate the license. This process should refresh the plugin and remove the announcement message.

I renewed my subscription and paid, but my site and PluginHive accounts are still showing an expired subscription. How do I activate my license?

To activate your license after renewal, you need to configure the new API key and Product ID in the plugin settings. Here are the steps:
1. Log in to your PluginHive account and locate your latest API key and Product ID.
2. Go to your website’s admin dashboard and navigate to the plugin settings.
3. Enter the new API key and Product ID as provided.
4. Save the configuration to activate your license.
For detailed instructions, you can refer to: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

I renewed my subscription, but it is showing as a separate key and not a renewal. Can you help link these together so I do not have a service lapse?

If your previous purchase was not under a subscription, it won’t be eligible for auto-renewal. In this case, you’ll need to purchase a new plugin license, which will generate a new API key. You’ll need to configure this new key in your store to activate the plugin license.

Going forward, since the new purchase is under subscription, auto-renewal will be enabled, and the same license key will continue to be used for future renewals, ensuring no service lapse.

I renewed the PluginHive UPS plugin, updated the API keys, but my website is only showing flat rate shipping instead of real-time UPS shipping rates. How can I resolve this?

If real-time UPS shipping rates are not appearing after renewing the PluginHive UPS plugin and updating your API keys, follow these steps to troubleshoot:

1. Verify API Key Setup:
– Ensure you have correctly entered the updated UPS API credentials in the plugin settings.
– Double-check the API username, password, access key, and account number for accuracy.

2. Plugin Activation:
– Make sure the renewed plugin license has been activated on your website.
– Go to the plugin’s License or Activation section and confirm it shows as “Active”.

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.

The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

If I buy 8-10 licenses now and want to purchase more licenses in the future, can I still get a discount? What about discounts for renewals next year if I want to renew several licenses?

Thanks for your interest in purchasing multiple licenses.

For bulk purchases like 8–10 licenses, and for any additional licenses you may need in the future, we recommend reaching out to our support team at [email protected]. They will be happy to assist you with applicable discounts and guide you on renewal offers as well.

If I purchase a new license instead of renewing the existing one, will it generate a new license number, and when will the license period start?

Yes, purchasing a new license will generate a new API key, which you will need to configure and activate on your site. The license period will start from the date of the new purchase.

If I renew my PluginHive license instead of purchasing a new one, will my existing API key remain the same and will I need to update anything on my website?

When you renew your PluginHive license, your existing API key remains unchanged. You do not need to take any additional actions or update anything on your website; the renewed license will continue to function with your current setup.

If I renew my PluginHive plugin licenses now, will they automatically renew in future years without changing the API?

Yes, after you renew your PluginHive plugin licenses, they will automatically renew in future years. The API will remain the same, and there will be no changes required to your integration or setup during subsequent renewals.

If I want my license to be on auto-renew, should I wait for the current keys to expire and then purchase a new version that supports subscription auto-renewal?

Yes, if your previous license purchase was not under the subscription, you should manually renew your license, and for renewals going forward, it will renew automatically under the subscription model.

Is a monthly subscription payment option available for the WooCommerce UPS Shipping Plugin with Print Label? If not, what are the available subscription terms, and what features are included?

There is no monthly subscription payment option available for the WooCommerce UPS Shipping Plugin with Print Label. The plugin is offered only as a yearly subscription, which includes one year of plugin updates and dedicated 24×5 support. The yearly plan provides features such as fetching real-time rates directly from the UPS API (including commercial rates), automatic shipping label printing, tracking capabilities, and pickup scheduling.

Is it a problem if I purchase a new license for the UPS Shipping Plugin instead of renewing my existing license?

Renewing the license is essentially the same as purchasing a new one. However, as your purchase will fall under a subscription, from next year, it will auto-renew, and the same API key will continue to be used.

Is it necessary to uninstall and reinstall the PluginHive plugin after renewing the license?

No, it is not necessary to uninstall or reinstall the PluginHive plugin after renewing your license. Once renewed, the license is updated, you’re all set.

Is it normal to receive a different API key after renewing my PluginHive subscription?

Yes, it is normal to receive a different API key when you renew your PluginHive subscription. Upon renewal of the plugin, a new API key is generated. Once you activate the latest API key, your access is updated and you are good to continue using the plugin’s features. However, from next year onwards, the same API key will be used, as the new order is now part of a subscription and will renew automatically.

Is it normal to receive a new API key instead of extending the existing license when I renew my PluginHive subscription?

Yes, this is the standard process for PluginHive licenses. Each time you renew your subscription, a new set of API keys is generated, which are valid for one year from the date of purchase. The renewal creates a new license instance rather than extending the expiry date on the current key.

Is it normal to receive a new set of API keys with each plugin renewal instead of extending the current license’s expiration date?

Yes, it is standard for PluginHive to issue a new set of API keys with each renewal. Each new API key is valid for one year from the date of purchase, rather than extending the expiration of the original key. This process ensures that each renewal is associated with a unique license key for the respective validity period. However, for the new purchase as it will fall under subscription, from next year the plugin will auto renew and the same API key will be used.

Is it possible to renew multiple PluginHive plugins in a single transaction?

PluginHive renewals are processed one at a time. After adding one plugin to your cart via the “renew” option, adding another will replace the first item in your cart. It is not possible to renew multiple plugins together in a single transaction; please complete each renewal separately.

Is it possible to set the PluginHive license to auto-renew so it doesn’t expire unless cancelled?

For the current year, the license must be renewed manually. Starting next year, the plugin license will be set to automatically renew unless cancelled.

Is ordering the plugin again the same as renewing my subscription, and will I have to change my site license if I do so?

For now, purchasing the plugin again is the same as renewing your subscription. However, from next year, the plugin will automatically renew as it has been moved to a subscription model. You won’t need to renew it manually or update the API key.

Is the license key the same when we purchase the plugin again for renewal, or do we need to configure a new key?

You need to configure a new key within your plugin when you purchase the plugin again for renewal. You can obtain the new key by logging in to your PluginHive My Accounts page, and under API downloads, the new keys will be available. From the next year, as we are moved to subscription based model the API key will remain same so no need to update it again.

Is the PluginHive UPS Shipping Plugin with Print Label an annual subscription or a one-time payment?

The PluginHive UPS Shipping Plugin with Print Label is an annual subscription that needs to be renewed every year.

Is the PluginHive WooCommerce UPS Shipping Plugin a one-time purchase or do I need to renew it yearly?

The PluginHive WooCommerce UPS Shipping Plugin is offered as an annual subscription. To continue using the plugin, receive support, and access the latest updates, you’ll need to renew the subscription each year.

Is the PluginHive WooCommerce UPS Shipping plugin a one-time purchase, or does it require a yearly subscription? What are the consequences of not renewing?

The PluginHive WooCommerce UPS Shipping plugin is priced at $99 per year. It requires a yearly subscription. If you choose not to renew, you will lose access to plugin updates, customer support, and the plugin’s functionality will stop working.

Is there a discount available for license renewals of the WooCommerce UPS Shipping plugin?

For any available discounts on license renewals, please contact [email protected].

My plugin license is about to expire in 8 days. How can I renew it?

If your plugin license is about to expire, you can renew it by visiting the following link: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/. This will allow you to purchase a license renewal and continue using the plugin beyond the expiration date.

The plugin is not returning shipping rates. How can I resolve this issue, especially after renewing my license?

Make sure the plugin license is active on your site.
To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

We have been using the PluginHive UPS plugin for several years and our license still shows as active. Why are we required to purchase or renew when seeking support or updating the plugin?

When the PluginHive UPS plugin was previously managed under XAdapter, licenses were valid for a specified period. After transitioning to PluginHive, all licenses are subscription-based, requiring annual renewal for continued support, updates, and full plugin functionality. Visible license status in the plugin may not reflect the actual renewal requirement if it has not been updated in several years. To regain access to support and the latest features (including label creation and OAuth 2.0), you must renew your license or purchase the latest version.

We only have the order key and need to upgrade our subscription, but our previous developer is unavailable and we don’t know the email used for the original purchase. How can we renew the subscription?

To trace your purchase and renew your subscription, PluginHive requires either the purchase order number or the email address associated with the original purchase. Since you do not have access to the original email and your previous developer is unavailable, it is recommended that you purchase the plugin again using your preferred email address. This will ensure continued access to the plugin and make future management of your subscription easier. You can purchase the plugin from the following link: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

We renewed our subscription, but we are still getting a notice that the plugin is expired. How can we resolve this?

Please configure your latest API key on your site. After updating the API key, deactivate and then reactivate the plugin. This process will resolve the expiration notice issue.

What are the best steps to take if I need to log in to renew PluginHive licenses but don’t have the account password?

If you need to log in to your PluginHive account but don’t have the password, you can reset the password using the email address that was originally used to create the PluginHive account. If you cannot access the email or do not know it, you can create a new account and purchase the plugin again. The plugin can be purchased at: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

What happens if I do not renew my PluginHive plugin subscription?

If the plugin is not renewed, it will stop providing live rates and label generation, as these features require an active license to function. Also, you will not be able to get any updates, and the support as an active license is mandatory.

What happens if I do not renew the plugin license in time?

The plugin requires an active license to operate. If you do not renew in time and the license expires, the plugin will no longer work.

What happens to my plugin license expiry date if I renew my PluginHive plugin before the current expiry date? Will I lose any time if I renew early?

If you manually renew a subscription product, you won’t lose any time — the expiry date will extend to the next renewal date accordingly.
However, if your product is not under subscription, you may lose the remaining time. You can contact PluginHive support for more details.

What is the best way to renew an order or the UPS plugin license when there is no visible renewal option in my account?

To renew your UPS plugin license, purchase a new license from the following link: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/. After purchasing, activate the plugin using your new API Key and Product ID.

What is the difference between a subscription and renewing my plugin license for the UPS Shipping Plugin?

Before you need to manually purchase the plugin yearly. But the UPS Shipping Plugin is now offered as a subscription-based product. When you purchase the plugin, you’re subscribing to a yearly plan that includes automatic renewals, so you don’t need to manually renew your license each year.

This ensures uninterrupted access to updates, support, and full plugin functionality. If needed, you can manage or cancel your subscription anytime from your PluginHive account.

What is the method to renew my PluginHive license?

To renew your PluginHive license, you need to purchase a new license from the following link: WooCommerce UPS Shipping Plugin with Print Label (https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/). If you experience any issues during the purchase process, you can reach out to PluginHive support for assistance.

What is the process for renewing my expired PluginHive plugin license and does my plugin need to be active for full functionality?

If your plugin license has expired, you need to renew it to continue receiving support and updates. The plugin license entitles you to “1 Year of Support & Updates” from the date of purchase and must be renewed annually for ongoing coverage. To renew your license, visit the PluginHive plugins page at https://www.pluginhive.com/plugins/ and make your purchase. Your plugin must remain active for live rates and all other functionalities to work correctly.

What is the proper way to renew the PluginHive plugin license?

To renew the plugin, go to the PluginHive product page and purchase the plugin from there. Here is the link [https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/]. Once purchased, activate the plugin license.

What should I do after purchasing or renewing my UPS Shipping Plugin license to enable automatic updates?

After purchasing or renewing your plugin license, follow these steps to activate your license and enable automatic updates:
1. Go to your WordPress admin dashboard.
2. Navigate to Settings > UPS Activation.
3. Click on “API Key Activation.”
4. Enter the API Key and Product ID associated with your recent purchase.
5. Once the license is activated, you will be able to receive automatic updates directly from the plugin page.

What should I do if I don’t know the email address or order number for our PluginHive account and need to renew the plugin license?

If the email address and order number are unknown and cannot be retrieved, you may proceed with purchasing the plugin again from a new account.

What should I do if I don’t see a “renew” option on the API Keys or Orders page

If you do not see a “renew” option in your PluginHive account, you should purchase the plugin again from the product page while logged into the same account. O

What should I do if I have two active API keys after renewal, and I want to use only the renewed one?

Once you receive the new API key after renewal, you should start using the updated key, as it will have the new validity period. The previous key will expire at the end of its original term. If you want to use only one active key, make sure to replace the old API key in your plugin settings with the new one.

What should I do if I have two API keys after renewing my PluginHive license?

When you renew your PluginHive license, you will receive a new API key with an updated expiration date. You should start using the new API key, as the old one will expire on its original expiration date. Replace the old key with the new one in your plugin settings to ensure uninterrupted service

What should I do if I keep receiving a message to renew my subscription even after already renewing it?

– Configure the new API key and Product ID in the plugin settings.
– After updating the above details, deactivate and then activate the plugin.
– This process will remove the renewal banner and resolve the issue.

What should I do if I purchased a new account or API key for my PluginHive UPS or Canada Post shipping plugin instead of renewing my current one?

Purchasing the plugin again is equivalent to renewing your PluginHive shipping plugin. You do not need to cancel the new purchase. Simply activate your new API key on your site to continue using the plugin. You can find your new API key and Product ID by logging into pluginhive.com, navigating to “My Account,” and selecting “API Keys.” Use these details to update your plugin and ensure seamless service. However, from next year the subscription will auto renew

What should I do if I receive a “Nonce security check failed” message when trying to renew my plugin subscription?

The renewal link is currently under maintenance. You can complete your renewal by making a new purchase directly from the product page: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/.

What should I do if I receive a warning to renew my WooCommerce UPS Shipping subscription even after uploading the new plugin I purchased?

Ensure you have configured the new API key in the plugin settings. After updating the API key, Then, check if the warning persists. Following these steps should resolve the renewal warning issue.

What should I do if I renewed my PluginHive plugin licenses but the new expiry dates are not showing correctly?

If the new expiry dates are not reflecting correctly after renewing your PluginHive plugin license, please reach out to the PluginHive support team for assistance.

What should I do if my admin dashboard displays a notification saying my PluginHive license is expired, even though I have already renewed it and the plugin is still working?

If you see a license expiry notification after renewing your PluginHive license, follow these steps:
1. Confirm that you have configured the new API key provided upon license renewal in your site settings.
2. If the API key remains the same post-renewal, try deactivating the license within your plugin settings and then reactivating it using the new API key.
3. This process should refresh the license status and remove the expired license notification from your admin dashboard.
If you continue to experience issues, ensure your plugin is updated to the latest version and contact PluginHive support for further assistance.

What should I do if my client has purchased and renewed their own PluginHive license for their website?

If your client has purchased and renewed their own PluginHive license, it is important to ensure the license is properly installed and activated on their website. Once the license is active, the plugin will continue to function as expected.

What should I do if my PluginHive plugin says it is expired in WooCommerce, even though I recently renewed my license?

If your PluginHive plugin displays an “expired” message after renewal, make sure that you’ve activated the plugin license. If not activate it this will solve the case.

What should I do if my PluginHive UPS plugin shows that my subscription is inactive even after renewal and fails to provide shipping rates?

If your PluginHive UPS plugin is displaying messages that your subscription is inactive after you have renewed, it is likely that your license has not been activated. To resolve this issue:
1. Navigate to UPS shipping > License Activation in your WordPress admin dashboard.
2. Activate your plugin license using your activation key.
3. Once the license is activated, the renewal notifications should stop, and the plugin should function as expected.

What should I do if my renewed PluginHive license and UPS API integration are not generating shipping rates and customers cannot check out?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if my website says the plugin license has expired, but my account shows it as active and renewed?

If your website displays a license expired message while your account reflects an active and renewed license, first confirm your license validity and active status. If the license is indeed active, try clearing your browser and site cache, perform a hard reload, and refresh the page. This often resolves display issues. If the issue persists, you may contact support for further troubleshooting.

What should I do if my WooCommerce UPS Shipping Plugin license shows as expired after renewal, and no shipping options appear at checkout even after updating the plugin, clearing cache, and verifying the API key?

Please ensure that the plugin license is activated on your site, as an active license is required for the plugin to function correctly. Once the license is activated, the expiration banner will disappear, and the shipping rates should appear at checkout.

What should I do if no shipping options are found at checkout after renewing and reactivating my PluginHive plugin license?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if the “Renew Subscription” button is not available or not working on my PluginHive account when trying to renew my WooCommerce UPS Shipping Plugin license?

If the Renew Subscription button is unavailable or not working, kindly purchase the plugin from the product page: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
Once purchased, activate the plugin license.

What should I do if the plugin license appears to be expired or is not activating after renewal?

If your plugin license is showing as expired or not activating after renewal:
1. Confirm your latest purchase order number to verify the renewal status.
2. Ensure that you are using the latest version of the PluginHive UPS plugin.
3. Go to the plugin settings and activate the new license API key.
4. Make sure your license is active for continued support and updates, as the “1 Year of Support & Updates” requires renewal after a year.
5. If the activation still fails, try deactivating and reactivating the license, and re-register your UPS account.

What should I do if the plugin shows as deactivated after renewal?

If your plugin is showing as deactivated after renewal, follow these steps:
1. Go to the UPS Shipping Activation page and select ‘API Key Deactivation’.
2. Enable the “Deactivate API Key” option and save changes.
3. Visit your account on PluginHive.com, navigate to ‘My Account’ > ‘API Keys’, and delete any previous activation of the license key if it exists.
4. Deactivate and then reactivate the UPS Shipping plugin.
5. Return to the UPS Shipping Activation page, select ‘API Key Activation’, and reconfigure your license API key and Product-ID. Click on ‘Save Changes’.
These steps should resolve the deactivation issue after renewal.

What should I do if UPS expedited shipping options are not appearing at checkout and I have already renewed or entered a new plugin license, but the problem persists?

Please note that the plugin will display live shipping methods directly from the UPS API. Make sure that the UPS expedited delivery option is available under ups.com for the same package and the address.

What should I do if WooCommerce says my PluginHive shipping plugin subscription has expired, but I have already renewed and customers cannot enter their shipping addresses?

Ensure that you have activated your new API key received with the renewal, as an active license is necessary for the plugin to function correctly. Follow these steps:
1. Find the new API key provided after your renewal.
2. Go to UPS Shipping>License
3. Paste in your new API key and activate it.
4. For detailed steps, you can refer to the PluginHive guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license
This will solve the case.

What should I do to activate my plugin license after renewing?

To activate your plugin license after renewal, kindly configure the API key. You can check out here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

What should I do with the old license key after renewing my PluginHive license?

After renewing your PluginHive license and receiving a new API key, you should:
1. Replace the old API key with the new one in your plugin settings.
2. Delete the previous activation of your old license key from your PluginHive account under “My Account” → “API Keys.”
3. Ensure the old key is fully deactivated to prevent interruption in service when it expires.
This process ensures your WooCommerce UPS Shipping plugin continues to function correctly with your renewed license.

What steps do I need to follow to configure and activate the new API key for a renewed PluginHive license in WooCommerce?

After renewing your PluginHive plugin license, follow these steps to configure and activate the new API key in WooCommerce:
1. Log in to your WooCommerce admin panel.
2. Navigate to the relevant PluginHive plugin settings.
3. Enter the new API key and product ID obtained after renewal.
4. Activate the license within the plugin settings.
For detailed, step-by-step instructions, you can refer to this guide: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

What steps do I need to follow to transition my plugin license to automatic renewal?

To transition your plugin license to automatic renewal:
1. Purchase the plugin again under the current Subscription model from PluginHive.
2. After completing the purchase, you will receive a new API key.
3. Update your API key manually on your site to activate the new subscription license.
4. In the future, your card details will be saved, and your license will auto-renew without further manual action.

What steps do I need to take after renewing my PluginHive UPS plugin license to avoid service interruptions?

After renewing your plugin license, please follow these steps to ensure uninterrupted service:
1. Activate your new License API key on your site by going to WordPress Settings → UPS Activation Page.
2. Enter the new “Product API Key” and “Product ID,” then save the changes.
3. You can find your API key and Product ID under your account at pluginhive.com → My Account → API Keys.
4. Update the UPS plugin to the latest version. The update should be available under the Plugins Page on your WordPress dashboard; refresh the page if necessary.
5. After updating, ensure that any changes you need to make to UPS labels for previous orders are completed.
6. Proceed with migrating to the new UPS OAuth2.0 integration by following the registration process outlined here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#register-your-ups-account

Note: There is no need to re-download or re-install the plugin zip file if you have already renewed the license.

What steps do I need to take to renew my WooCommerce UPS Shipping Plugin license to keep it active?

To renew your WooCommerce UPS Shipping Plugin license, follow these steps:
1. Visit the plugin product page: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/
2. Purchase a new license for the plugin.
3. After the purchase, you will receive a new API license key.
4. Enter and configure the new API license key within the plugin settings in your WooCommerce dashboard to activate your renewed license.
5. Make sure you have completed OAuth registration.

What steps should I follow after renewing my PluginHive plugin license to resolve shipping label generation issues?

After renewing your plugin license, follow these steps:

1. Activate your new License API key:
– Go to WordPress Settings → UPS Activation Page.
– Enter the new “Product API Key” and “Product ID” found under your PluginHive account → API Keys.
– Save changes.
2. Update the plugin to the latest version. Additionally, make sure you have successfully connected to UPS OAuth.
3. Try generating the shipping label.
4. If issues persist, enable “Debug Mode” in the UPS plugin settings, reproduce the issue, then submit a Diagnostic Report via the “Help & Support” page.

What steps should I follow after renewing the PluginHive UPS shipping plugin to ensure it works correctly?

After renewing the PluginHive UPS Shipping plugin, please activate the new license key and ensure that you’re using the latest version of the plugin. This will help everything work smoothly.

What steps should I take after renewing my PluginHive plugin license to update the plugin to the latest version?

After renewing your plugin license:
You need to activate the plugin license on your store. Once the license is activated, you can download and install the latest plugin version.
If you encounter any issues or have further questions, reach out to PluginHive support for assistance.

What steps were taken by PluginHive to resolve the issue with UPS rates not appearing after license renewal and account re-registration?

The following steps were taken to resolve the issue:
1. The plugin was deactivated and then reactivated.
2. The license was activated again within the plugin settings.
3. The UPS account was re-registered within the plugin.
After these steps, the shipping rates began appearing correctly on the cart/checkout page.

When I purchase a renewal for the WooCommerce UPS Shipping Plugin, will I receive a new API key or use the old one? Also, why does my account currently show no active subscriptions?

With your new purchase, you will receive a new API key. It appears that your previous order was not part of subscription model, which is why no active subscriptions are currently visible in your account. Once you complete the new purchase, your order will fall under subscription. Going forward, the same API key will be automatically renewed each year as part of the subscription model.

Where do I enter the new API key after renewing our PluginHive subscription for the WooCommerce UPS Shipping plugin?

To activate your new API key after renewing your PluginHive subscription for the WooCommerce UPS Shipping plugin, follow these steps:

1. Go to the WooCommerce UPS Shipping Activation page.
2. Locate the API Key Deactivation section and enable the “Deactivate API Key” option.
3. Click “Save Changes.”
4. Visit your PluginHive account at https://pluginhive.com/ → My Account → API Keys, and delete the previous activation of the license key if one exists.
5. Deactivate and reactivate the WooCommerce UPS Shipping plugin in your WordPress admin panel.
6. Return to the WooCommerce UPS Shipping Activation page, go to the API Key Activation section, enter your new license API key and Product-ID, then click “Save Changes.”

For more detailed instructions, you can refer to the PluginHive knowledge base article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate_license

These steps will ensure your plugin is activated with the new API key.

Why am I seeing ‘no shipping options available’ on my checkout page after renewing my plugin license and activating a new API key?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I seeing a license expiry or renewal reminder message after renewing my PluginHive plugin, even though the account shows the correct expiry date?

If you’re still seeing a license expiry or renewal reminder after renewing your PluginHive plugin, please make sure the license key is activated in the plugin settings on your website.

Even if your PluginHive account shows the correct expiry date, the message will continue to appear until the renewed license is activated on the site.

Why am I seeing a subscription expiry message on my dashboard for the WooCommerce UPS Shipping Plugin with Print Label even though I have already renewed my subscription?

If you have already renewed your subscription and still see the expiry message, ensure you have configured the new API key and Product ID in the plugin settings after renewal.
If the message persists, but your license is active. Once you activate the license, the banner should disappear.

Why am I still seeing a plugin license expiration notice on my site even after renewing my subscription?

The license renewal notice appears because the plugin license may not be activated on your website. To resolve this:
1. Go to pluginhive.com and log in to your account.
2. Navigate to “My Account” → “API Keys” to find your new API key and Product ID.
3. Activate the plugin license on your site using these credentials.
4. After activation, clear your website cache to ensure the notice disappears.

Why am I still seeing the “Remember to renew” message in my WordPress after renewing my PluginHive subscription?

Even after renewing your subscription, you may still see the “Remember to renew” message if you have not configured your new API key in your site. Please ensure that the new API key is activated on your site.

Why are customers unable to place online orders because shipping is not populating after renewing the UPS plugin?

It seems like the new license API key is not linked to the UPS registration process on your site. To resolve this, deactivate the plugin license and re-activate it by going to UPS Shipping -> Licens. Once the license is re-activated, re-register your UPS account to restore online order functionality.

Why are no shipping options showing on my website except for local pickup, even after renewing and reinstalling the plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are shipping options not displaying in my store and the PluginHive plugin shows a license expiry alert even though my order was renewed?

If the PluginHive plugin shows a license expiry alert despite renewal, follow these steps:
1. Configure the new API key and Product ID in the plugin settings.
2. Deactivate and then re-activate the plugin to ensure the license refreshes.
3. The renewal banner should disappear once the license is properly activated.
If shipping rates still do not display after these steps:

The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping options not appearing in my store cart even after renewing my subscription and following the API key update instructions?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why can’t I see the renewal option for some of my PluginHive plugins?

If you’re unable to see the renewal option for some of your PluginHive plugins, Go and purchase the plugin from here: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/

Why did I receive a renewal email even though I recently renewed my plugin license?

The renewal email was sent due to the upcoming expiration of your previous order (#162768), which is set to expire on March 12. However, your current plugin license is already active until March 4, 2026, so you can disregard the renewal email.

Why did I receive a renewal notice even after renewing my UPS licenses, and how should I proceed with the API keys?

If you renew the plugin, you can disregard the renewal notice. Ensure that you activate the plugin license. From the next year, the same API key will remain valid for future renewals unless automatic renewal is canceled. You can refer to this article to know about license activation: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#activate-the-plugin-license

Why did my access to the PluginHive plugin stop working even though I’ve renewed the plugin several times, and how can I regain access?

If your access to the PluginHive plugin has stopped working despite multiple renewals, please try using the ‘Forgot Password’ option on the login page to reset your account credentials.

Why did the plugin stop working after I renewed it, and how can I reconnect it to my site?

After renewing the plugin, please ensure that the license key is activated, the plugin is updated to the latest version, and also make sure that the registration is completed successfully. This should reconnect the plugin to your site and restore full functionality.

Why did we receive a renewal notification even though our license is updated and valid until January 2027?

The renewal notification was likely caused by the recent transition of PluginHive plugins to a subscription model. Even though your renewal has been successfully completed and the license is active until January 2027, the system may send automated emails regarding subscriptions. These can be safely ignored, as your license remains valid.

Why do I continue to see the “Woocommerce UPS Shipping Plugin has Expired” notice after renewing my subscription and updating to the latest version?

This issue occurs if the plugin is still using the old API key and Product ID. To resolve it:
1. Configure the new API key and Product ID in the plugin settings.
2. Once updated, deactivate and then reactivate the plugin.
This should remove the renewal notice. If the issue persists, ensure that the updated credentials have been saved correctly.

Why do I have to buy a new plugin license every year instead of simply renewing my subscription?

PluginHive has recently moved to a subscription-based model. If your previous purchase was a one-time license (not a subscription), you will need to purchase a new license this year. Once you buy the new license, future renewals will occur automatically through the subscription system. To renew now, purchase the plugin from this link: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/.

Why do I need to renew the license for my PluginHive UPS plugin, and what are the requirements for label creation?

PluginHive licenses are valid for one year and must be renewed annually to receive support, updates, and to maintain full plugin functionality. Label creation with the latest version of the UPS plugin requires an active license and the plugin must be updated to the current version. Without an active license, label creation and other premium features will not work. To renew and ensure uninterrupted service, purchase the renewal or a new license at: https://www.pluginhive.com/product/woocommerce-ups-shipping-plugin-with-print-label/.

Why do I receive a new license key after renewing my PluginHive license, and can this be avoided in the future?

Currently, when you renew your PluginHive license, a new license key is generated. This is expected behavior with manual renewals. However, once your plugin is converted to a subscription model, future renewals will happen automatically without generating a new license key—ensuring a smoother experience.

Why do I still see a renewal notification on my website even though I have renewed my subscription?

The renewal notification may appear if your plugin license is not activated. To resolve this, please activate the license from your PluginHive account. If the notification still appears, try deactivating and reactivating the plugin, then activate the license again. This process should prevent further renewal messages from showing up.

Why do the sites show that licenses have expired or will expire shortly, even after renewing 3 licenses?

After license renewal, you need to configure the new API key and Product ID in the plugin settings for each site. Follow these steps:
1. Go to the plugin settings in your WordPress dashboard.
2. Enter the new API key and Product ID provided after renewal.
3. Save the changes.
4. Deactivate the plugin and then activate it again.
This process will refresh the license status, and the renewal banner indicating expiry will disappear. This resolves the expired license notice.

Why does my UPS plugin show that the license has expired and require subscription renewal even though I recently paid for the renewal?

If your UPS plugin shows that the license has expired despite recent payment, it is likely that the API key is not currently active on your site. To resolve this:
1. Go to the UPS Shipping section and select License Activation within your website’s admin panel.
2. Enter and activate the API key associated with your recent order.

Why does my UPS Shipping Plugin subscription show as expired even after renewing it?

The renewal purchase may not be activated the new API license key of the new purchase. This is why the subscription appears as expired. To resolve this, you need to configure and activate the new API key on your site. After that, deactivate and reactivate the license. This will update your plugin status.

Why does my WooCommerce UPS Shipping Plugin still show as expired even though I’ve renewed the license, and my customers can’t complete purchases?

If your WooCommerce UPS Shipping Plugin continues to display an expired license message after renewal and customers are unable to complete purchases, please follow these steps to resolve the issue:
1. Confirm that your plugin license has been successfully renewed and is active. If the plugin license is not active, kindly activate the plugin license and check

Why does the renewal banner keep appearing in my WooCommerce portal even after I have renewed my license?

The renewal banner appears when the latest API key is not configured on your site. Please ensure you have entered and activated the most recent API key associated with your renewed license. Once the active API key is configured, the renewal banner will no longer appear.

Why does the system show that my subscription will expire soon even though I have already renewed it, and why does it appear that I have two subscriptions?

It seems that the current plugin license is not active, kindly activate the license and check again.

Why does the UPS shipping plugin still show a renewal required message even after I have renewed the plugin, and how can I resolve this issue?

If the UPS shipping plugin still shows a “renewal required” message after you’ve renewed it, please make sure you have activated the plugin license using the new API key. Once the new key is activated, the message will disappear.

Why does WordPress display a subscription renewal message even though the subscription was already renewed?

This message appears because the plugin requires the updated API key and Product ID to be configured in the plugin settings. To resolve the issue, configure the new API key and Product ID in the plugin settings, then deactivate and reactivate the plugin. The renew banner will disappear after these steps.

Why is my UPS plugin not working after I renewed the license, and how can I fix it?

If the UPS plugin is not working after renewing the license, could you please clarify the issue you’re experiencing? For example:

1. Are you unable to fetch live UPS rates at checkout?

2. Are you facing issues while generating shipping labels?

Sharing more details will help us assist you more effectively.

Why is the UPS shipping option not appearing in WooCommerce after renewing the PluginHive UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why was I billed for a new API instead of just extending my current API subscription, and how does the renewal process work now?

If your order was not under the Subscription model, so the plugin license did not auto-renew. This means that renewing required purchasing the plugin again, resulting in a new API key for activation on your site. Going forward, all PluginHive plugins have been moved to the Subscription model, so from next year onwards, your license key will auto-renew and you will not need to purchase again—renewal will happen automatically under the same license.

Why was my renewal for an existing WooCommerce UPS Shipping Plugin subscription unsuccessful, and what should I do if the previous order is expired?

If a previous plugin license has expired, you will need to purchase a new license to keep the plugin active and supported.

Will a different API key be issued after my current key expires or after renewing the license?

When you renew your PluginHive plugin license, a new API key will be issued. You will need to configure this new API key and Product-ID in your plugin settings to maintain uninterrupted service. However, from next year, as the plugin will auto-renew, the same API key will be used.

Will my plugin auto-renew next year once I’ve purchased it under the Subscription model?

Yes, once you purchase the plugin under the new Subscription model, your card details will be securely stored, and the license will auto-renew next year. No manual purchase or intervention will be required for future renewals.

Will my PluginHive plugin license auto-renew, or do I need to renew it manually?

If you purchased your plugin before our subscription model was implemented, your license will not auto-renew and you must renew it manually this time. Going forward, all PluginHive plugins are sold under a subscription model, which means future renewals will be automatic, and your saved payment method will be charged annually.

Will my PluginHive plugin license renew automatically, or do I need to manually renew it? How can I repurchase the license?

This time, you’ll need to manually renew your PluginHive plugin license. However, going forward, the license will renew automatically as it has been converted to a subscription.

Will my PluginHive plugin licenses automatically renew if I purchased a single site subscription last year?

If you purchased your PluginHive subscription last year, auto-renewal was not available at that time. You will need to manually renew your licenses for this cycle. However, starting from the next renewal term, your licenses will renew automatically. To renew now, please purchase the licenses manually using the PluginHive website link.

Will my PluginHive plugin subscription be automatically renewed at the end of the term?

If your previous purchase is not under subscription, the plugin will not be automatically renewed this time. You must manually purchase the renewal. However, after this purchase, the plugin will be set to renew automatically in the future, as PluginHive plugins have moved to a subscription-based model.

Will my PluginHive subscription auto-renew if it has lapsed?

This time you’ll need to manually renew the plugin.

Once renewed, the subscription will be set to auto-renew from next year onwards.

Will my PluginHive UPS plugin renew automatically, and how do I cancel the service if I don’t want to continue?

If the plugin was purchased under a subscription, it will automatically renew from the next year.

If you decide not to continue, you can cancel the subscription anytime from your PluginHive account under Subscriptions.

Will my PluginHive WooCommerce plugin automatically renew now that I no longer need it?

If your previous purchase was not made under a subscription, the plugin will not renew automatically. However, if it was a subscription-based purchase, you can cancel the subscription at any time to prevent automatic renewal.

Will my UPS plugin auto renew or do I need to manually update and enter a new API key to our website?

This time UPS plugin does not auto-renew. Renewal requires purchasing the plugin again from the PluginHive website. After purchasing, you need to update the license with the new API key and Product ID on your website. Once done, from the next year onwards plugin will auto-renew.

Will the license keys need to be manually updated in the future after renewal?

Starting from the new Subscription process, PluginHive licenses will auto-renew, and there will be no need to manually update the keys after renewal.

Will the new renewal expiry date for my plugin purchase reflect the updated validity period after renewal?

Yes, once the plugin license is renewed, the expiry date will automatically update to reflect the new validity period.

Will the plugin continue to work after I have renewed my license, even if the expiry notification is still visible?

Yes, the plugin will continue to work after you renew your license. However, if the expiry notification is still visible, please make sure the renewed license key is activated in the plugin settings.

Once activated, the notification should disappear. An active plugin license is needed to plugin to work.

Will the plugin license auto-renew, and is there a way to renew it early to avoid disruptions?

If the previous order was not purchased under the Subscription model, the plugin license will not auto-renew. You need to purchase the plugin manually this time. For the following year, once on the Subscription model, the license will auto-renew without requiring manual purchase.

Will the plugin stop working if it is not renewed after a year?

Yes, an active plugin license is required for the plugin to function. Without a valid license, the plugin will not working. To continue using the plugin, it is necessary to renew your license annually.

Will the PluginHive plugin stop working after one year if I do not renew my license?

Yes, if the license is not renewed after one year, the plugin will stop working, and you will lose access to updates and support. An active license is required for the PluginHive plugin to continue functioning smoothly. After one year, renewal of the license is necessary to maintain full plugin functionality, access to the latest updates, and receive support.

Will updating the PluginHive UPS plugin or renewing the license affect my custom shipping code?

Updating the plugin and renewing the license should not affect your custom shipping code, as you do not need to re-download or re-install the plugin zip file. Simply activate the new License API key and Product ID in the plugin settings and perform the plugin update through your WordPress dashboard. Always ensure you have a recent site backup before making updates, especially when you have custom code.

Will we need to change the API key every year when the PluginHive UPS plugin renews?

No, you don’t need to change the API key every year. If your PluginHive UPS plugin is purchased under a subscription, it will renew automatically next year, and the existing API key will remain active.

WooCommerce is saying the PluginHive plugin has expired, but I have already renewed. How can I resolve this issue?

Could you please follow the below steps and check?
Go to UPS Shipping Settings –> UPS Activation page –> API Key Deactivation and then enable the “Deactivate API Key” option –> Save Changes
Kindly login to your PluginHive.com–> My Account–> API Keys, and delete the previous activation of the license key if any.
Now, deactivate and re-activate the UPS plugin Go to UPS Activation page again –> API Key Activation and then configure the license API key and Product-ID –> and click on Save Changes.

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WooCommerce UPS Plugin