UPS Rates Not Showing or Missing at Checkout – WooCommerce UPS FAQs

After renewing and updating our UPS API key, why is our site no longer generating UPS rates and customers are unable to checkout?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After renewing my PluginHive license and updating the API key, why are UPS shipping rates not appearing at checkout, and how can I resolve this?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

After updating the API key from the renewal, the shipping rates are not showing up on my website and the debug shows the error message: “message”:”fd40460b5b982487d29d46be3b59eed0188a8118addb9cbb07f715ef26d86c84 unavailable”. How do I resolve this?

This error usually occurs when the plugin license activation is not correctly linked to the UPS Account registration process. Please follow these steps to resolve the issue:

1. Update the plugin to its latest version.
2. Deactivate your plugin license.
– Navigate to UPS Shipping > License Activation within the plugin settings.
– Deactivate the existing license.
3. Reactivate your license on the same page.
4. Re-register your UPS account through the plugin interface.
– Follow the prompts to complete the UPS registration and ensure it is linked with your current license.
5. Save your settings and test to confirm that UPS shipping rates now appear on your website.

If you encounter any difficulties during this process, contact PluginHive support for further assistance.

Can the PluginHive UPS plugin modify the text on the cart or checkout page instructing users to select a shipping zone and view current rates, instead of displaying “no shipping zones”?

The plugin does not allow for the customization of default WooCommerce messages such as “no shipping zones” or provide a dropdown to select shipping zones directly on the cart or checkout pages.

Even after enabling all UPS shipping services, why is “UPS Express” not showing as a shipping option, while “UPS Express Saver” appears on the UPS website for my shipment?

UPS Worldwide Saver in the plugin corresponds to “UPS Express Saver” as displayed on the UPS website. To make this option appear at checkout, ensure “UPS Worldwide Saver” is enabled in the plugin settings. Note that “UPS Express” and “UPS Express Saver” are distinct services. For further confirmation, you can check this with your UPS representative.

Even after updating and reactivating the license, UPS shipping rates are not showing up. What should I do next?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I resolve issues with the UPS plugin in WooCommerce not showing real-time rates despite entering product dimensions and enabling the real-time rate option?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I resolve the error “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.” on my checkout page?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I troubleshoot if the PluginHive UPS plugin is not showing shipping rates on the cart or checkout page, even after enabling Debug Mode?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How can I troubleshoot UPS shipping options not appearing at checkout for my customers?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

How was the issue of UPS shipping rates not appearing in checkout resolved?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

I followed the troubleshooting steps, but shipping options still do not appear on the cart or checkout pages. What else can I try?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

I have set the HazMat Commodity Regulation Type to FR as suggested, but shipping rates do not appear at checkout. How should I proceed to resolve this?

If shipping rates do not appear at checkout after setting the HazMat Commodity Regulation Type to FR, please do the following:
1. Enable Debug Mode in the plugin settings.
2. Reproduce the issue by attempting to get rates on the cart/checkout page.
3. Go to the “Help & Support” page in the plugin settings and submit a Diagnostic Report (Reference Number: provided by support).
The Diagnostic Report will help the support team investigate and assist you further.

I have set the minimum shipping weight to 1 lb, but live rates are still not appearing. What should I check?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

If we have negotiated UPS rates and enable Negotiated Rates in the plugin settings, do we still need to select delivery options in the Rates & Services tab? We see delivery options twice at checkout if we do, but if we don’t select services, a note says, “UPS is enabled, but there are no services enabled.”

Yes, when using negotiated UPS rates with the PluginHive plugin, it is necessary to enable the required shipping services in the Rates & Services section. This allows the plugin to display your negotiated rates for those specific services at checkout.

If you see duplicate shipping options at checkout, it’s likely because the same shipping method is enabled both under your WooCommerce shipping zones and also in the plugin’s Rates & Services section. To resolve the duplicate display, follow these steps:
1. Decide whether you want to manage UPS rates through the WooCommerce shipping zones or the plugin’s real-time rate feature.
2. If you prefer using the plugin for real-time negotiated rates, disable the UPS shipping method in WooCommerce shipping zones.
3. Alternatively, if you want to use the WooCommerce shipping zones, turn off the real-time rates in the plugin’s Rates & Services section.
Making this adjustment will ensure only one set of UPS shipping options appears at checkout, using your negotiated rates as configured.

Is having multiple plugin licenses active at the same time causing issues with UPS rates not displaying on my wholesale site?

Having more than one license in your account is not an issue. Make sure that you have activated the plugin license in your store. To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.

The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Is there a way to hide the “No Shipping Methods” or “No Delivery Options” messages on the cart/checkout pages until there is an actual shipping rate to show, especially when using the PluginHive UPS plugin with block-based cart/checkout?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

My plugin is not showing international rates even though I have the option enabled. What steps should I take to fix this?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Shipping methods are not displaying for single products. How can I fix this?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Shipping rates are no longer showing up on my website using the PluginHive UPS plugin, despite no recent changes and having all plugins up-to-date. How can I troubleshoot and resolve this?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Shipping rates are not displaying, and orders are being charged $0 for shipping while the plugin issue is unresolved. How can I temporarily charge customers for shipping?

The UPS plugin fetches real-time rates directly from the UPS API. If the rates are not returned and you want to display fallback rates, you can configure them under the Rates and Services tab.
Additionally, to ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Shipping rates are not showing at checkout when customers enter their address. How can I resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Shipping rates are not showing on the checkout page. How can I troubleshoot and resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Shipping rates are not showing up after renewing the plugin, even though the plugin has been updated and API keys are set. What steps should I take to resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

The plugin is activated, but there are still no rates at checkout for UPS shipments. What should I check?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

The shipping options are no longer displayed at checkout even though the plugin was working previously. I have already tried troubleshooting steps such as reactivating the API, and reinstalling the plugin. What should I do to resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

The shipping rate is not showing on my site even though the UPS plugin is connected and the API is activated. What should I do to resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

The UPS Access Point list appears but there are no shipping methods available at checkout. How can I resolve this?

If the Access Point list is visible but no shipping methods are available, reach out to [email protected] they will guide you.

UPS live shipping rates are not showing at checkout. How can I resolve this issue in the PluginHive plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

UPS rates are not showing at checkout even after updating the plugin, updating the UPS OAuth registration, and updating the license activation key. How can I resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

We are seeing “No Shipping Options Available” for all products at valid addresses after deactivating and re-activating the plugin. Does the client need to reauthenticate with UPS or take another action?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

We no longer get rates returned. What happened? Do we need to upgrade to OAuth? If so, what do we need to do?

Yes, to continue receiving rates, you need to activate the plugin license and complete the UPS OAuth registration. This is required as UPS now mandates OAuth for API access.

Please navigate to UPS Shipping > License to activate your license, and then go to UPS Shipping > Register to complete the OAuth process.

What actions were taken to resolve the UPS rates not showing at checkout, and what was the actual issue?

Make sure the plugin license is active on your site.

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What can I do if following the re-activation and re-registration steps does not resolve the issue with shipping rates not appearing?

If shipping methods are still unavailable after updating, deactivating/re-activating the license, and re-registering your UPS account:
1. Double-check that all steps were completed in order and that your plugin version is up to date.
2. Confirm all account credentials are correct and the UPS account is active.
3. If the issue persists, contact PluginHive support with your site and plugin details for further investigation. PluginHive may attempt registration from their end to resolve the issue.
4. After successful registration, verify if live rates display during checkout by testing with the same address. If live rates now appear, the issue is resolved.

What causes a “Forbidden” error in the plugin logs, resulting in no shipping rates showing at checkout?

A “Forbidden” error in the plugin logs typically means that the plugin license activation is not linked to the UPS account registration process. To fix this:
– Ensure your using the latest version of the plugin.
– Deactivate and then re-activate the plugin license under UPS Registration → License Activation.
– Re-register your UPS account under UPS Registration → Registration.
– Check and configure your Origin (ShipFrom) address in the plugin’s General settings.
These actions will resolve the “Forbidden” error and restore the display of shipping rates.

What information should I provide to PluginHive support if shipping rates are not displaying and further investigation is needed?

Before contacting pluginhive support, to ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if I have completed all setup steps but shipping rates are still not showing, and I need deeper technical support?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if I have followed all the documentation steps but the shipping options are still not showing on my site?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if I see a notice saying “there are no shipping options for this address, choose another address” when calculating shipping options?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if my negotiated UPS rates are not displaying correctly on my website?

If your website is not showing the correct negotiated UPS rates, follow these steps to troubleshoot:

1. Confirm that the Negotiated Rates option is enabled in the UPS plugin settings.
2. Set the “Customer Classification” to “Rates associated with shipper number” to ensure accurate rate retrieval.
3. Double-check that the shipper and recipient addresses, UPS service codes, and package weights and dimensions are correctly configured. These details must match those provided to UPS.
4. Review the “Insured Value” setting in the plugin, as this can affect the calculated shipping rates.
5. Compare the rates retrieved by the plugin with rates from your UPS account for the same shipment details to identify discrepancies.
6. If the issue persists, enable “Debug Mode” in the plugin settings and reproduce the rate-checking issue.
7. Navigate to the “Help & Support” page in the plugin settings and submit a Diagnostic Report following the provided instructions.
8. To assist further, log in to your UPS account, retrieve the rates for the same addresses and package details, and send a screenshot from ups.com including ShipFrom address, ShipTo address, and package weight/dimensions.

What should I do if my PluginHive UPS shipping plugin is not working and my website says “Enter a different address” or “No shipping options available”?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if my product is missing a weight and UPS rates are not appearing?

If your product is missing a weight, UPS rate calculations will fail. To fix this:
1. Navigate to Products → All Products in your WooCommerce dashboard.
2. Click “Edit” on the relevant product.
3. Enter an appropriate weight for the product.
4. Save your changes and check the rates again on the cart/checkout page.

What should I do if my site gets stuck retrieving shipping rates and shows “There are no shipping options available” after changing UPS plugin settings?

Make sure that you have activated the plugin license in your store.

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if my UPS WooCommerce Plugin is not showing shipping rates properly after an update?

If the UPS WooCommerce Plugin is not showing shipping rates properly after an update, please start by ensuring that the plugin license is active on your site.

Next, make sure the Real-Time Rates option is enabled in the plugin settings. This is required for shipping rates to appear on the cart and checkout pages.

The message “No shipping method available” usually appears due to one or more of the following reasons:

1. The product is missing weight or dimensions.

2. The UPS account is not fully set up or integrated.

3. The shipper/origin address is incomplete or incorrect.

Please review these settings and confirm that all necessary details are correctly entered.
Note: UPS requires all of the following fields to be filled in to return live shipping rates: country, state, city, and postal code.

If the issue continues, enable Debug Mode in the plugin settings, try to reproduce the problem, and then submit a Diagnostic Report from the Help & Support tab with your ticket reference so our team can take a closer look.

What should I do if my WooCommerce shipping plugin suddenly shows “No shipping options were found” for any address or order?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if no shipping methods are showing even though UPS is connected in the PluginHive plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if no shipping options are showing as available in my online store?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if shipping is not being calculated and I see the message “No shipping options were found for…” in the PluginHive plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if shipping options are not showing after reauthorizing the app through UPS and my store is down?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if shipping rates are not showing correctly after deactivating all plugins except WooCommerce and PluginHive UPS, but I still see differences or missing rates for certain products?

A rate mismatch can occur due to several configuration issues.
To help you resolve this, please refer to the following article outlining all potential causes: https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/

UPS Shipping Plugin To ensure the rates displayed match exactly with your UPS account, please review the configurations below:
Make sure the “Negotiated Rates” option is enabled, and set the “Customer Classification” to “Rates associated with shipper number” in the plugin settings.
The most common reasons for mismatched rates include incorrect shipper/recipient address, UPS service code, and package weight and dimensions.
Please double-check these details. Verify the “Insured Value Indicator” setting in the plugin, as it may also affect the calculated rates.

For accuracy, we recommend logging into your UPS account and comparing rates using the same addresses and package details.

What should I do if shipping rates are still not displaying for some products after updating the plugin settings?

If shipping rates are still not displaying for some products after updating the plugin settings, please ensure the following:

The products have valid weight and dimensions entered

The shipping address entered at checkout is complete

If the issue persists, enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report through the Help & Support page along with your ticket reference.

What should I do if the plugin detects the correct country but shows “no shipping methods available”?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if the PluginHive shipping plugin says “There are no shipping options available” at checkout despite no visible errors?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if the UPS shipping method is not showing at checkout and I receive an “Invalid Authentication Information” error in the PluginHive UPS plugin?

The error “Invalid Authentication Information” occur when your plugin license activation is not linked to the UPS Account registration process.

Therefore, please follow the steps below to resolve the problem.

Please update the plugin to its latest version

Deactivate the plugin license and re-activate it. To perform this, Go to UPS Shipping — License Activation.

Now, Go ahead and re-register your UPS account again.

This will solve the issue

What should I do if the WooCommerce UPS Shipping Plugin shows an “Unavailable” error and no shipping rates are returned after registering a UPS account?

To resolve the “Unavailable” error and restore UPS shipping rates, follow these steps:
1. Ensure your WooCommerce UPS Shipping Plugin is updated to the latest version.
2. Deactivate the plugin license, then re-activate it:
– Navigate to UPS Shipping → License Activation in your WordPress admin panel.
3. Re-register your UPS account within the plugin after reactivating the license.
Following these steps links your plugin license with your UPS registration correctly and should resolve the error. If issues persist, contact PluginHive support for further assistance.

What should I do if the WooCommerce UPS Shipping Plugin with Print Label is not working and not showing UPS live shipping rates?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if there are no rates showing at all and I want to provide evidence to support?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if there are no shipping options available at checkout in the WooCommerce UPS Shipping Plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if there are no shipping options available at checkout?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if UPS is no longer communicating with the PluginHive plugin and my shipments are being charged a fallback flat rate instead of real-time calculated shipping rates?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the pl

What should I do if UPS rates are not appearing on the checkout page?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if UPS rates are not displaying on the cart or checkout page, despite correct product dimensions, real-time rates enabled

The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if UPS rates are not showing on the shopping cart or checkout pages even after updating and activating the latest version of the PluginHive UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if UPS rates are not showing up on my website?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if UPS rates are still not showing at checkout after setup is completed?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if UPS shipping options are not displaying on the WooCommerce cart and checkout pages, even though shipping zones and methods are defined?

If UPS shipping options are not appearing on your WooCommerce cart and checkout pages despite having the correct shipping zones and methods configured, follow these steps:
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if UPS shipping rates are not displaying properly on my site, even after confirming service settings?

If UPS services are enabled in your PluginHive shipping plugin but rates are still not displaying correctly:
1. Ensure that your UPS account is properly connected within the plugin settings.
2. Double-check that the required UPS shipping services are enabled in the plugin.
3. Cross check the rates under ups.com for the same shipment.

What should I do if UPS shipping rates still do not appear after the plugin is activated and debug mode is enabled?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What should I do if, after updating the plugin and reregistering the UPS account, shipping rates still do not appear in my WooCommerce store?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What steps can I take if UPS shipping rates are not showing on my website, and how can I make the plugin and UPS integration more reliable?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What steps should I follow if I am having trouble activating and installing the UPS plugin, and the plugin is not displaying on the checkout page even after entering the API key?

Please follow the complete step-by-step setup documentation for the plugin which provides guidance on installation, activation, and setup. You can access the documentation here: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/. This resource will help you resolve common issues and ensure proper configuration of the plugin. If you encounter any difficulties during the setup process, you can reach out for further assistance.

What steps should I follow if shipping options are not showing or I am unable to ship using the PluginHive plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What steps should I follow if shipping rates are not showing on my site after updating API keys in the WooCommerce UPS plugin?

If shipping rates are not displaying after updating API keys, please follow these steps:
1. Ensure that “Real-Time Rates” is enabled in the plugin settings.
2. Check that all products have weights and dimensions entered, as missing information can prevent rates from showing.
3. Make sure the country, state, city, and postal code fields are filled out, as these are required by UPS to fetch live rates.
If the issue persists, submit a diagnostic report via the ‘Help & Support’ tab within the plugin’s settings to assist the support team in further investigation.

What steps should I follow if the UPS API Key activation says “activated” but no rates are returned at checkout?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What steps should I follow to submit a Diagnostic Report if UPS shipping rates are still not displaying after configuration?

If UPS rates are not showing after following setup steps, submit a Diagnostic Report for support analysis:
1. Visit the General tab in the PluginHive UPS plugin settings.
2. Enable the “Debug Mode” option.
3. Reproduce the issue.
4. Go to the “Help & Support” page in the plugin settings.
5. Follow the instructions to submit a Diagnostic Report for review, referencing any provided ticket or reference number.
This report helps the support team diagnose and resolve the issue effectively.

What steps should I take if shipping options are not displaying in the PluginHive plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

What troubleshooting steps should I follow if shipping rates are not displaying correctly on the WooCommerce cart or checkout page with the UPS plugin?

To ensure UPS shipping rates are displayed correctly on the cart and checkout pages, please make sure that the “Real-Time Rates” option is enabled in the plugin settings.

If you see a “No shipping method available” message, it’s usually due to one or more of the following reasons:

Missing product weight or dimensions

Incomplete UPS account registration

Incorrect shipper/origin address

Please review and confirm that all required details are correctly configured.

Note: UPS requires the country, state, city, and postal code fields to be filled in to return live rates.

If the issue persists, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the Help & Support page with your ticket reference.

What was the resolution for the “Forbidden” error causing no shipping rates to display in the WooCommerce UPS Shipping Plugin?

The “Forbidden” error was resolved by:
1. Updating the WooCommerce UPS Shipping Plugin to the latest version.
2. Deactivating the current plugin license and re-activating it through the License Activation section.
3. Re-registering the UPS account in the plugin after license reactivation.
This sequence enabled shipping rates to display correctly.

Why am I getting a spinning wheel with “generating token” and live UPS rates are not showing at checkout, even though my plugin license appears activated?

Could you please check if you’re using the latest version of the UPS plugin (v6.3.0)? If not, try updating it and see if the issue still occurs.

Additionally, please check if you enabled four SurePost services, along with Worldwide Freight and Ground with Freight under the rates and service tab.

If yes, please note that each of these services requires separate rate calls to the UPS server, which may cause additional load time on the cart and checkout pages.

If you do not intend to offer these services to your customers, we recommend disabling them to improve performance.

If you have enabled Saturday Delivery in your settings and it’s not required, please disable it.

Why am I getting the error “No shipping options were found” when using the UPS Shipping Plugin with Real-time Rates enabled?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I not seeing any UPS shipping rates on my WooCommerce site even after updating the “WooCommerce UPS Shipping Plugin with Print Label” to the latest version?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I receiving “No shipping options were found” when adding a Hazmat item to the cart in the UPS Shipping plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I receiving a “no shipping options available” message at checkout when using the WooCommerce UPS Shipping Plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I seeing “No shipping options are available for this address” on my cart and checkout pages when using the PluginHive UPS plugin?

This error can appear due to several reasons. Follow these steps to resolve it:
– Ensure that the “Real-Time Rates” option is enabled in the plugin settings.
– Confirm that all products have weights and dimensions specified, as these are required for rate calculations.
– Verify that your UPS API credentials (username, password, access key) are correct and active.
– Check and make sure the shipper/origin address in the plugin matches your actual shipping origin.
– Ensure the country, state, city, and postal code are all provided at checkout, as these are mandatory for UPS rate retrieval.
If all these aspects are correctly configured and the issue persists, please submit a diagnostic report through the ‘Help & Support’ tab within the plugin. This will allow the support team to analyze your setup further.

Why am I seeing “No shipping options available” during checkout when using the UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I seeing “There are no shipping options available” after updating the PluginHive UPS plugin, and how can I resolve it?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I seeing the error “[ErrorSeverity] => Hard [ErrorCode] => 250003 [ErrorDescription] => Invalid Access License number” when UPS rates are not appearing? Is this related to my credentials?

The error “Invalid Access License number” occurs when the plugin license is not linked with the UPS registration process. To resolve this issue:
1. Update the plugin to its latest version.
2. Deactivate the plugin license and then re-activate it by going to UPS Shipping → License Activation.
3. Re-register your UPS account after these steps.
Following this process should resolve the error and restore UPS rate functionality.

Why am I seeing the error message “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help” on my WooCommerce checkout page?

This error can occur for several reasons when using the PluginHive WooCommerce UPS plugin. Please follow these troubleshooting steps:
1. Ensure “Real-Time Rates” is enabled in your plugin settings to display shipping rates on the cart/checkout page.
2. Verify that all products in the cart have weights and dimensions entered. Missing product details can prevent shipping options from appearing.
3. Check your UPS credentials in the plugin settings to ensure they are correct and valid.
4. Confirm that your shipper/origin address is correctly configured.
5. Make sure the customer’s address includes country, state, city, and postal code, as these are required fields for UPS to return rates.
For detailed instructions, refer to the PluginHive knowledge base article: https://www.pluginhive.com/knowledge-base/troubleshooting-woocommerce-ups-plugin/
If the issue persists, submit a diagnostic report through the ‘Help & Support’ tab within the plugin settings for further analysis.

Why am I seeing the message “No shipping options were found for [my address]” in the PluginHive UPS plugin, and how can I resolve it?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I seeing the message “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help” at checkout after setting up the WooCommerce UPS Shipping Plugin, and how can I troubleshoot this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I seeing the message “There are no shipping options available” at checkout, even though the plugin setup looks correct and the settings haven’t changed?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why am I seeing the notice “UPS is enabled, but there are no services enabled” in my UPS Shipping Plugin?

The notice “UPS is enabled, but there are no services enabled” appears because all services are disabled within the plugin settings.

Why are “Ground with Freight” rates no longer appearing in my WooCommerce UPS Shipping Plugin?

Enable the “Debug Mode” option, and check for the services again. Once done, go to the “Help & Support” page in the plugin settings and submit a Diagnostic Report to support.

Why are address suggestions not appearing on the UPS Shipping Plugin checkout page when entering an address?

Address suggestions in the UPS Shipping Plugin are triggered directly by UPS when the complete address is entered. The plugin will only display suggestions if UPS detects an issue with the entered address. Make sure all required address fields are filled in. Suggestions will not appear for every entry—only if UPS identifies a potentially incorrect or ambiguous address.

To trigger address suggestion options on the checkout page:
1. Enter the complete address details.
2. Choose the shipping method.
3. Click on the “Place Order” button.

Why are customers seeing a message that there are no shipping options available for their address, even though the rates work when I test with the same address?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are live shipping rates and methods not showing for my store, and how can I resolve it?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are live shipping rates not displaying on my checkout page even after enabling the plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are live shipping rates not showing in my cart, even after activating the PluginHive plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are my UPS shipping options not showing on the cart or checkout pages after a recent plugin update?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are my UPS shipping rates not displaying correctly in the PluginHive UPS plugin, and how can I fix it?

If your UPS shipping rates are not displaying correctly in the PluginHive UPS plugin, ensure that you have registered your account in the plugin using the correct UPS account number. Cross check the rates directly from ups.com for the same shipment.

Why are my UPS shipping services not showing at checkout after registering and enabling services in the PluginHive UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are negotiated UPS rates not displaying even though the option is checked?

If negotiated rates are not displaying, follow these troubleshooting steps:
1. Ensure the “Negotiated Rates” option is enabled in the plugin settings.
2. Verify that “Customer classification” is set to “Rates associated with shipper number.”
3. Double-check shipment details, including shipper and recipient addresses, package weight, and dimensions.
4. Review the Insured Value indicator in the plugin settings, as this can affect rate calculation.
Correcting these settings should make negotiated rates appear as expected.

Why are no shipping fees displayed when items are added to the shopping cart?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are no shipping options appearing at checkout, and how can I resolve the “Failed to get Internal Endpoints” error in the PluginHive UPS plugin?

The “Failed to get Internal Endpoints” error typically occurs when the plugin license activation is not linked to the UPS account registration. To resolve this issue and restore shipping options at checkout, follow these steps:

1. Update the Plugin:
– Ensure your PluginHive UPS plugin is updated to the latest version.
2. Deactivate and Reactivate the Plugin License:
– Go to the UPS Shipping section in your plugin settings.
– Select “License Activation.”
– Deactivate your current plugin license, then reactivate it.
3. Re-register Your UPS Account:
– Within the same UPS Registration section, re-register your UPS account to ensure it is properly linked to your license activation.

After completing these steps, shipping options should reappear at checkout. If the issue persists, verify all registration details are correct and contact PluginHive support with an updated diagnostic report.

Why are no shipping options displayed on my WooCommerce store when using the PluginHive UPS Shipping plugin, even though the plugin works fine on another site?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
4. Make sure that the plugin license is active on your site.
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are no shipping options showing as available even though shipping zones are matching up in WooCommerce with the PluginHive UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are no shipping rates appearing when I try to make a purchase using the PluginHive shipping plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are no UPS shipping methods appearing for Perishables when using the PluginHive UPS Print Label plugin with WooCommerce Advanced Shipping Packages?

The UPS Print Label plugin’s compatibility with the WooCommerce Advanced Shipping Packages plugin has not been tested or guaranteed. You can reach out to [email protected] for more details.

Why are shipping options and costs not showing on the WooCommerce checkout page despite using valid address and products?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are shipping options not appearing on the cart page even though the plugin is live and shipping zones are set up with UPS Ship?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are shipping options not showing up at checkout for my customers, and how can I fix this issue with the UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are shipping rates no longer displaying at checkout after the plugin was working previously?

If shipping rates are no longer displaying at checkout, please ensure the following:

The plugin license is active on your site

UPS registration has been completed successfully

The Real-Time Rates option is enabled in the plugin settings

The message “No shipping method available” usually appears due to one or more of the following reasons:

Product weight or dimensions are missing

UPS account registration is incomplete

Shipper/origin address is incorrect

Also, please note that UPS requires the country, state, city, and postal code fields to be filled out in order to fetch live shipping rates.

If the issue persists, enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report through the Help & Support page along with your ticket reference.

Why are shipping rates not appearing correctly on the cart/checkout page in the PluginHive WooCommerce UPS plugin?

To ensure shipping rates display correctly on the cart/checkout page:
1. Make sure the “Real-Time Rates” option is enabled in the plugin settings.
2. Check that product weights and dimensions are entered.
3. Verify credentials are valid and correctly entered.
4. Confirm the shipper/origin address is accurate.
5. Ensure mandatory shipping fields (country, state, city, and postal code) are provided.
6. For further troubleshooting, you can refer to this article: https://www.pluginhive.com/knowledge-base/troubleshoot-higher-rates-ups-shipping-plugin/
If issues persist, submit a diagnostic report via the “Help & Support” tab within the plugin settings for further analysis.

Why are shipping rates not appearing on my site after updating the PluginHive UPS plugin, even though there are no errors in the debug log?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.

If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are shipping rates not appearing on the WooCommerce checkout page, and why do I see a “Failed to get Internal Endpoints” error in the plugin logs even though the plugin is activated and connected to a UPS account?

The “Failed to get Internal Endpoints” error typically occurs when the plugin license activation is not properly linked to the UPS account registration. To resolve this issue and restore shipping rate functionality at checkout, follow these steps:

1. Update the plugin to its latest version.
2. Deactivate the plugin license and then reactivate it. To do this:
– Navigate to UPS Shipping → License Activation within the plugin settings.
3. Re-register your UPS account using the plugin’s UPS Registration process.

Performing these steps will correctly link your license activation with the UPS account registration and resolve the error, enabling shipping rates to appear on the checkout page.

Why are shipping rates not showing for certain addresses in the PluginHive UPS plugin even though the address is valid?

When shipping rates are not displayed for specific addresses despite using valid information, ensure the following in the PluginHive UPS plugin:
– Real-Time Rates is enabled in the plugin settings.
– Product weights and dimensions are entered correctly for all shippable items.
– UPS credentials are valid and accurately entered.
– The shipper/origin address in the plugin matches your UPS account information.
– The shipping address fields (country, state, city, postal code) are all completed, as UPS requires these fields for rate calculation.
If these are all correct and the issue only occurs sporadically, proceed to enable Debug Mode in the plugin settings, attempt to reproduce the issue, and submit a Diagnostic Report via the ‘Help & Support’ tab. This allows the PluginHive team to analyze any underlying issues specific to certain addresses or orders.

Why are shipping rates not showing on my WooCommerce site, and how can I troubleshoot UPS shipping issues?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are shipping rates not showing up in WooCommerce after activating the license and enabling real-time rates?

Make sure that the Real-Time Rates is enabled in the Plugin settings. Shipping rates may not display if product weights and dimensions are missing, if there are invalid or incorrect UPS credentials, or if shipper/origin address details are not properly configured. Additionally, to fetch live UPS rates, make sure to provide country, state, city, and postal code, as these are mandatory fields required by UPS.

Why are some UPS rates (such as Next Day Air) or selected rates in GoShippo not showing at checkout when using the WooCommerce UPS plugin, and is the trial version limited with shipping zones?

The WooCommerce UPS plugin displays live rates directly from the UPS API and allows configuration of shipping services based on shipping zones within the plugin settings. It does not control or integrate with third-party solutions like GoShippo, so rates selected or managed in GoShippo will not appear in the PluginHive UPS plugin’s checkout options. The plugin trial should allow full access to configuring services in zones; if certain UPS services are not appearing, review your plugin shipping service selections and ensure your zone configurations are correct. For any inconsistencies, check the plugin’s settings directly rather than any third-party shipping manager.

Why are some valid addresses (e.g., “3428 Pilot View Church Road, Yadkinville, NC 27055”) returning “No shipping options were found” in the checkout, even though the address is verified to be accurate?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are there no shipping options available in WooCommerce with the PluginHive UPS Shipping plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are there no shipping options available when we set a shipping class to be excluded for a product that needs to ship for free?

If you have entered a shipping class under the Skip Products setting, any product with that shipping class will be skipped from rate calculation. This means when only that product is in the cart, shipping rates will not be shown.

Why are UPS Air shipping options not showing at checkout, and how can I troubleshoot this issue with the PluginHive plugin?

If UPS Air shipping options do not appear at checkout, the PluginHive plugin displays live rates based on the UPS API, which factors in the shipping address and package details. For troubleshooting:
1. Log in to your UPS account at ups.com.
2. Enter the same shipment address and package details as on your website checkout to check if the UPS Air service is available directly via UPS.
3. If the service appears on UPS.com but not on your website, take a screenshot for reference.
4. Share this information with PluginHive support to assist in further diagnostics.
This helps determine whether the missing options are due to plugin configuration or availability as determined by UPS.

Why are UPS Freight shipping options no longer working, and what should I do if I need freight shipping?

Please note that UPS no longer supports freight shipments, as it has discontinued its freight services.

TForce, which previously handled UPS Freight shipments, is now a separate carrier. We offer a dedicated TForce Freight Shipping plugin for this purpose.

You can check the plugin here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Why are UPS rates not appearing at the checkout even though my account is connected to the new UPS API and real-time rates are enabled?

If UPS rates are not showing at checkout despite connecting your account and enabling real-time rates, please ensure the following:
– Product weights and dimensions are correctly set for all products.
– Correct UPS account credentials are entered in the plugin.
– The shipper/origin address is valid and complete, including country, state, city, and postal code (these fields are mandatory for UPS API requests).
– Real-Time Rates are enabled in the plugin settings.

If rates still do not show, proceed to submit a diagnostic report via the ‘Help & Support’ tab in the plugin settings for further assistance.

Why are UPS rates not displaying on the cart/checkout pages and the logs only show “unavailable” without any specific error messages?

The “Unavailable” error appears when the plugin license activation is not linked to the UPS Account registration. To resolve this, follow these steps:
– Deactivate the plugin license and then re-activate it.
– Navigate to UPS Registration → License Activation in your plugin settings.
– Update the plugin to its latest version.
– Re-register your UPS account after updating and reactivating the license.

This process should restore the UPS rates display on the cart and checkout pages.

Why are UPS rates not showing during checkout, even after following all troubleshooting steps and ensuring debug mode is enabled?

If UPS rates are not displaying at checkout despite following the troubleshooting guide, please ensure the following:
– Real-Time Rates is enabled in the plugin settings.
– All products in the order have valid weights and dimensions entered.
– UPS account credentials are correct and valid.
– The shipper/origin address is complete and accurate.
– The cart/checkout form contains all required fields: country, state, city, and postal code. These are mandatory for fetching live rates from UPS.
If after checking these, rates still do not show, use the plugin’s ‘Help & Support’ tab to submit a diagnostic report for further analysis.

Why are UPS rates not showing up for my product after updating my website URL?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS services not displaying at checkout and how can I resolve the “Failed to get Internal Endpoints – Forbidden” error in the PluginHive plugin?

The “Failed to get Internal Endpoints – Forbidden” error indicates that the plugin license activation is not properly linked to your UPS account registration. To resolve this issue and ensure UPS services display correctly at checkout, follow these steps:

1. Make sure you are using the latest version of the plugin .
2. Deactivate the current plugin license:
– Navigate to “UPS Shipping” in your plugin settings.
– Go to “License Activation” and deactivate the license.
3. Reactivate the plugin license by following the on-screen prompts.
4. Re-register your UPS account within the plugin.
5. After completing these steps, check the checkout page again to confirm that UPS services are displaying as expected.

By following these instructions, the connection between your UPS account and the plugin will be properly established, resolving the error.

Why are UPS shipping methods not appearing under the WooCommerce Shipping Zone when using the PluginHive UPS plugin?

To add the UPS Shipping method under your Shipping Zones, go to WooCommerce > Shipping > Shipping Zones. Create the desired zone and then add the UPS method to it.

For step-by-step instructions, please refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#display-ups-shipping-services-based-on-shipping-zones

Why are UPS shipping options no longer showing at checkout with the PluginHive UPS plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping options not appearing at checkout when using the PluginHive UPS plugin, despite enabling all services, configuring boxes, and ensuring products have weights and dimensions?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping options not displaying at checkout in WooCommerce even though UPS Ground is enabled, the store address is set, and a shipping zone for the USA is added?

The UPS plugin will fetch the live rates directly from the UPS API.
To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping options not displaying on the WooCommerce checkout page, and how can I resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping options not showing at checkout even after activating the plugin and correctly configuring it, when customers are from the US and Canada?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping options not visible at checkout, and what steps can I take to resolve the warning “No shipping method has been selected…” in WooCommerce with the PluginHive UPS plugin?

If UPS shipping options are not showing at checkout and you see the warning “No shipping method has been selected. Please check your address or contact us if you need help…”, follow these steps:
1. Ensure that Real-Time Rates are enabled in the PluginHive UPS plugin settings.
2. Verify that all products in the cart have weights and dimensions specified, as these details are required for live rate calculations.
3. Check that your UPS account credentials (API credentials) are correctly entered and valid within the plugin settings.
4. Confirm that your store’s shipper/origin address is entered correctly and completely.
5. Make sure that the customer provides a complete shipping address (country, state, city, and postal code) during checkout, as these details are mandatory for retrieving UPS rates.
6. If the issue persists, access the ‘Help & Support’ tab within the plugin settings and submit a diagnostic report for further analysis.

Why are UPS shipping options or negotiated rates not appearing in my PluginHive plugin?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates no longer appearing during checkout even though the plugin and settings are up to date?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not appearing after re-ordering and activating a new PluginHive UPS rates plugin license, and how can this issue be resolved?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not appearing on the checkout page even though UPS shipping is enabled and the API is activated?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not appearing on the WooCommerce checkout page even though the UPS Shipping Plugin is active and the license key is valid?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not displaying at checkout when the UPS plugin is activated?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not displaying in my WooCommerce store even though the PluginHive UPS plugin is active?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not displaying on my WooCommerce cart or checkout page even though products have weights and dimensions set and the plugin seems configured?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not displaying on my WooCommerce site when other carriers like USPS are working correctly?

To ensure shipping UPS rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not displaying on my WooCommerce store using the PluginHive UPS Shipping plugin, and how can I resolve this?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not showing on the cart and checkout page after setting up the WooCommerce UPS Shipping Plugin with Print Label?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not showing up even after renewing and activating the UPS plugin license?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why are UPS shipping rates not showing up for my products in the cart and checkout pages?

If UPS shipping rates are not showing on the cart and checkout pages, please ensure that the ‘Real-Time Rates’ option is enabled in the plugin settings. This issue may also occur due to one or more of the following reasons:

1. Missing product weight or dimensions

2. Incomplete UPS account registration

3. Incorrect shipper/origin address

Please review these settings carefully. UPS requires complete origin address details—country, state, city, and postal code—to fetch live rates.

If the issue persists, enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report from the ‘Help & Support’ page along with your ticket reference. Our support team will assist you further

Why are UPS shipping rates not showing up on my website anymore when the PluginHive UPS plugin was working previously?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why did live rates and label printing stop working on my staging site after updating the API key, and how can I resolve the error message “no shipping method found”?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why do I see “No shipping options were found” when adding a Hazmat item to the cart with the UPS Shipping plugin, and how can I resolve it?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why do I see the message “UPS is enabled, but there are no services enabled”?

The message “UPS is enabled, but there are no services enabled” appears if no UPS services are enabled in the “Rates and Services” section of the plugin. Please check the services under Rates and service tab.

Why does disabling UPS standard boxes resolve the issue of Ground shipping rates not appearing for certain products?

Disabling UPS standard boxes resolves the issue because UPS does not provide Ground shipping rates for their standard boxes. To ensure Ground rates appear, disable the UPS standard boxes in your plugin settings so all products are evaluated for shipping in custom boxes, which are compatible with UPS Ground services.

Why does my checkout page display the message “No shipping method has been selected. Please double check your address, or contact us if you need any help.” and how can I resolve it with the PluginHive UPS plugin?

This message can appear if the necessary shipping rates are not being retrieved or displayed. To resolve this issue with the PluginHive UPS plugin, follow these steps:
1. Ensure the ‘Real-Time Rates’ option is enabled in the plugin settings. This allows the plugin to fetch live shipping rates.
2. Check that all products have correct weights and dimensions configured, as missing or incorrect data can prevent rates from displaying.
3. Verify that the plugin is set up with valid shipper/origin address information, as incorrect addresses can cause issues.
4. Confirm that your UPS API credentials entered in the plugin are valid and correct.
5. Make sure the customer has entered all required shipping address fields, including country, state, city, and postal code, as these are mandatory for UPS to fetch rates.
6. If issues persist, for further assistance, submit a diagnostic report by visiting the ‘Help & Support’ tab within the plugin settings; follow the instructions provided there.

Why does my store show “no shipping options are available” when an order contains more than a certain number of items?

If your store shows “no shipping options are available” when an order has many items, please check the Maximum Weight setting under the Rates and Services tab in the plugin settings.

If you’ve entered a value there, try removing it and check again. This setting can restrict rate calculation if the total weight exceeds the limit.

Why does my WooCommerce cart show “No shipping options were found” for all addresses even though I have set up a shipping zone for all countries and enabled UPS services, and my products have weight and dimensions?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why does the PluginHive WooCommerce UPS plugin show “no shipping options for the address” even after activating a new UPS connection?

The “no shipping options for the address” message can occur due to several reasons:
– Product weights and dimensions are missing or not set correctly in your WooCommerce products. Ensure all products have proper weight and dimension values.
– Invalid or incorrect UPS credentials entered during plugin setup.
– Incorrect shipper/origin address specified in the plugin settings. Confirm that the shipper’s country, state, city, and postal code are accurate and match your UPS account.
– Missing required fields: For live UPS rates, you must provide complete shipping address details, including country, state, city, and postal code.
If the problem persists after verifying these settings, you can generate and submit a diagnostic report from the ‘Help & Support’ tab within the plugin settings for further analysis.

Why is “UPS shipping” not showing up as a shipping option at checkout, even though it is added in the shipping zones?

Make sure that you have configured UPS Shipping method under the zones.

The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is “UPS Standard” shipping not showing as an option at checkout, even though it appears on the UPS website for the same address and parcel?

The plugin fetches live shipping rates directly from the UPS API. If “UPS Standard” is not showing at checkout, please ensure that you are comparing the rates on UPS.com using the same packaging and shipping details (including address, weight, and dimensions). Differences in any of these can affect the availability of the service.

Why is freight shipping no longer available in the PluginHive UPS plugin, and how should I proceed with freight orders?

Since UPS does not support freight shipping due to changes with TForce, you can use the PH TForce Freight Shipping Plugin for WooCommerce with Print Label, which supports freight shipments. You can find it here: https://www.pluginhive.com/product/woocommerce-tforce-freight-shipping-plugin-with-print-label/

Why is Freight Shipping not showing as an option in the UPS plugin?

Freight Shipping is not showing as an option because UPS no longer offers Freight Shipping Services. Previously, TForce was handling UPS LTL (Less Than Truckload) shipments, but TForce has now become an independent carrier with its own API. As a result, UPS solutions no longer support TForce Freight Shipments. For Freight shipments, it is suggested to use FedEx (which supports Freight shipments and has a compatible PluginHive plugin) or consider the separate TForce plugin specifically designed for LTL Freight shipping.

Why is my checkout page displaying “No shipping options were found” when using the PluginHive UPS plugin, and how can I resolve this issue?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is my UPS shipping not displaying rates, even though my account and plugin keys are set up correctly?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is my UPS shipping option not displaying when a product does not have a shipping class defined, and only the flat rate is showing at checkout?

The UPS shipping rates are calculated based on the package details and shipping address, not the shipping class. So, if a product doesn’t have a shipping class assigned, it won’t affect the display of live UPS rates.

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is the “UPS Express 12:00” service not appearing on the checkout page even after enabling it in the plugin settings?

The plugin displays shipping services and rates exactly as returned by the UPS API, based on the shipment address and package details entered. If “UPS Express 12:00” is not available for the provided shipment address or package information per the UPS API, it will not appear on the checkout page. To confirm its availability, log in to ups.com and check if the service is available for the same details.

Why is the “UPS” shipping option no longer appearing at checkout, even though no changes were made to the settings?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is the plugin not displaying real-time UPS rates even though everything appears connected correctly?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is the shipping option not showing in my shopping cart, even though it worked previously?

Make sure the plugin license is active on your site.

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is the UPS shipping method not appearing on my website after setting up the PluginHive WooCommerce UPS Shipping plugin?

If the UPS shipping method is not showing on your website, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is the UPS shipping option not showing on the cart page, even though UPS is configured and shipping zones are set up?

Plugin will fetch the rates directly from UPS API, Kindly make sure that you have configured the UPS Shipping methods under respective zones.

Also, to ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is the UPS Shipping option not showing up at checkout even though it used to work before?

Make sure the plugin license is active on your site.
To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is the UPS shipping option not showing up under the shipping options of a shipping zone in WooCommerce, even though Flat Rate appears correctly?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is the UPS Simple Rate not showing up in the cart, and how do I enable it in the PluginHive app?

To resolve the issue.
1. In the plugin settings, enable the “Debug Mode” option.
2. Reproduce the issue by checking for UPS Simple Rate on the cart or checkout page.
3. Go to the “Help & Support” page within the plugin settings.
4. Submit a Diagnostic Report with reference to your specific support ticket number.
5. The support team will analyze the report and provide further assistance.
This process helps identify any configuration or technical issues preventing the Simple Rate from displaying.

Why is the UPS Standard shipping option not appearing on my WooCommerce checkout page, even though it is enabled in the plugin settings and other UPS shipping services are available?

The plugin fetches live rates directly from the UPS API. If UPS Standard is not showing at checkout, please ensure that you’re checking the rates on UPS.com using the same packaging and shipping details. Any difference in address, weight, or package dimensions can affect the availability of this service.

Why is the UPS SurePost shipping method not showing up on my website even though it is enabled in shipping services?

If the UPS SurePost shipping method is not showing up despite being enabled in the shipping services, please ensure the following:
– All SurePost services are enabled in your plugin settings.
– The product weight and dimensions fall within the SurePost eligibility criteria.
– You can refer to the below article for more details on eligibility criteria and troubleshooting steps
https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#UPS-Ground-Saver-(UPS-SurePost)
– If the problem persists, enable the “Debug Mode” option in the plugin settings, reproduce the issue on the cart/checkout page, and submit a Diagnostic Report through the “Help & Support” page in the plugin settings for further assistance.

Why is the UPS SurePost shipping option not appearing even though I have enabled it in the PluginHive WooCommerce UPS plugin?

If the UPS SurePost shipping option is not appearing despite being enabled, follow these steps:
1. Go to the “Rates & Services” tab in the plugin settings and confirm SurePost services are enabled.
2. Ensure the shipment meets SurePost standards, such as weight and dimensions.
3. Check that your UPS account has SurePost access enabled. If not, contact UPS with your account credentials to request activation of SurePost services.

For detailed setup instructions, refer to this article: https://www.pluginhive.com/knowledge-base/setting-woocommerce-ups-shipping-plugin/#UPS-Ground-Saver-(UPS-SurePost)

Why is the WooCommerce UPS Shipping Plugin with Print Label not showing shipping rates on the cart and checkout pages?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is UPS Ground not showing as a shipping option at checkout, even though all UPS services are enabled in the backend?

The PluginHive UPS Shipping plugin displays live shipping rates exactly as returned by the UPS API, which depend on the destination address and package details provided. If UPS Ground is not showing up, it may be because the UPS API does not offer this service for the specific shipment address or package configuration used. To verify, log into your UPS account at ups.com and check if UPS Ground is available for the same address and shipment details.

Why is UPS Ground not showing as a shipping option for certain products in my WooCommerce cart, even though product weights and dimensions are set?

UPS will return the live rates directly from the UPS API. UPS will return Ground rates only for custom boxes, not UPS boxes. Please ensure that the product is packed in a custom box to receive UPS Ground rates.

Why is UPS Ground shipping not appearing as an option at checkout on my site, even though it appears on the UPS website?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is UPS Ground shipping not appearing as an option for certain products during checkout, even though it is enabled and other products work fine?

The PluginHive UPS plugin fetches live rates directly from the UPS API. If UPS® Ground is not showing at checkout for certain products, we recommend checking the rates for the same shipment on UPS.com to confirm.

Also, please note that UPS does not return Ground service rates when using standard UPS boxes. Make sure the products are packed using your custom boxes to ensure UPS® Ground appears as an option.

Why is UPS Ground shipping not appearing as an option through the PluginHive UPS API even though it appears on the UPS website?

UPS plugin will return the exact rates from the UPS API. UPS Ground shipping will not be returned by the UPS API when UPS-branded boxes are used for packaging in your plugin settings. To receive UPS Ground rate options, configure custom boxes in your plugin instead of using the predefined UPS boxes. Once a custom box is set up for packaging, UPS Ground rates will become available at the checkout as returned by the UPS API. Be sure to save your custom box dimensions and test again to confirm UPS Ground is displayed.

Why is UPS no longer showing up as a shipping option even though the plugin is up to date and configured properly?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why is UPS not appearing as a shipping option and customers are seeing a “No shipping options were found” message, while free shipping and flat rate still work?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” message typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.

Why was the free shipping option not appearing at checkout, and how can it be fixed?

Free shipping is a feature managed by WooCommerce, and the plugin has no control over its availability. If the free shipping option is not appearing at checkout, please make sure it’s properly configured under WooCommerce → Settings → Shipping Zones.

You can refer to this article to learn more about setting up free shipping: https://woocommerce.com/document/free-shipping/

Why was the PluginHive UPS shipping plugin not displaying shipping rates at checkout, and how can this issue be resolved?

To ensure shipping rates are displayed on the cart and checkout pages, please verify that the Real-Time Rates option is enabled in the plugin settings.
The “No shipping method available” typically appears due to one or more of the following reasons:
1. Missing product weight or dimensions
2. Incomplete UPS account registration
3. Incorrect shipper/origin address
We recommend reviewing these settings and confirming the details.
Note: UPS requires the country, state, city, and postal code fields to be filled in to fetch live shipping rates.
If you continue facing issues, you can enable Debug Mode in the plugin settings, reproduce the issue, and submit a Diagnostic Report via the “Help & Support” page with your ticket reference for further assistance.