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UPS Shipping Account – Multi Carrier Shipping Label App for Shopify FAQs

    Add, manage, and troubleshoot UPS shipping accounts in Shopify

Questions in this section:

Will my UPS discount be applied automatically in the PluginHive app once I connect my UPS account?

Yes, if you connect your direct UPS account with the PluginHive app, your negotiated UPS discounts linked to that account will be applied automatically during shipping rate calculation and label creation. However, ensure your UPS account is properly integrated and active in the app settings to see discounted rates. The app does not apply Shopify-provided UPS discounts unless you specifically connect a Shopify UPS account.

Why was the UPS account showing the wrong country of origin, and how can I fix it for proper rate automation?

The UPS account number 6918R8 was initially showing the country of origin as the US instead of Denmark, which caused the shipping rates automation to select incorrect or unavailable services. To fix this: 1. Verify the correct country of origin linked to your UPS account. 2. Update the UPS account details in PluginHive to reflect the accurate country of origin (Denmark in this case). 3. Rerun the shipping automation after updating the account information to ensure it applies the correct shipping service options. This correction ensures the system references the proper origin country and shows applicable shipping rates for orders originating from Denmark.

Why might changes in UPS shipping prices or account disconnections appear delayed after installing the new OAuth 2.0 compatible UPS integration in PluginHive Multicarrier?

The PluginHive Multicarrier app is used solely for generating shipping labels and does not control or influence the live shipping rates displayed at checkout on your Shopify store. Rate calculations and updates during checkout are managed by Shopify’s native UPS integration. Therefore, any delays in the reflection of shipping price changes or connection status are governed by Shopify’s systems, not the PluginHive app. For issues with the timing or accuracy of these rates and disconnect/reconnect notifications, please consult Shopify Support directly.

Why is the UPS Account Number field showing my email instead of my UPS Shipper Number in the PH MultiCarrier Shipping Label app, and how can I update it?

The UPS Account Number field showing your email instead of the actual Shipper Number typically indicates that the UPS connection in the app needs to be reset or reconnected. Currently, this field is not editable directly to prevent misconfiguration. To update the correct UPS Shipper Number, you need to disconnect and then reconnect your UPS account within the app. This process allows you to re-enter the correct Shipper Number during the setup. If automatic reset options are not available, support may assist you with resetting the connection manually after verifying your store details.

Why does my UPS connection attempt keep going in a loop and fail to connect?

The connection issue may arise due to incorrect setup or missing steps during the carrier integration process. To resolve this, it’s recommended to review the integration steps carefully and verify your account credentials. Since this problem can be complex, it’s often helpful to connect with support for a guided troubleshooting call to ensure the integration settings are correct and completed fully. If phone support is not convenient, you can request assistance via email and share screenshots of your setup for more precise help.

Why do different UPS account logins in PluginHive show different UPS SurePost shipping rates?

Different UPS account logins can show varying UPS SurePost shipping rates because each UPS user or profile may have distinct account privileges, negotiated rate setups, and service entitlements. Specifically: 1. Each UPS User ID (login) must be linked correctly to the UPS account number that has negotiated rates enabled. If a user is not linked or has a different profile, the rates returned will reflect published rates or a different pricing tier. 2. Even if multiple users access the same UPS account, the negotiated rates or discounts may only apply if the user profile is fully connected and authorized within UPS’s system. 3. Logging into PluginHive using different UPS user credentials may cause the app to fetch rates based on the permissions and entitlements of that specific UPS user, explaining price differences such as those observed between “Steve’s login” and “Stu’s login.” 4. To resolve discrepancies, verify within UPS.com that all users associated with the account are properly linked and have negotiated rates enabled. Confirm that the correct UPS User Number and credentials are used in PluginHive’s carrier setup. 5. It is advisable to review the UPS account user profiles with UPS support or an account executive to ensure the intended user login has full negotiated rate privileges before reconnecting the UPS account in PluginHive.

Why can’t I connect my UPS account to the PluginHive app, and how do I add it?

To connect your UPS account to the PluginHive app, ensure you have a direct UPS business account with your account number, username, and password ready. Note that the PluginHive app’s Basic $9 plan supports only one carrier account. If you want to add multiple carriers like UPS and PostNord, you must upgrade to the $19 Starter plan by navigating in the app to Account -> Manage Subscription -> Change Subscription. After upgrading, you can add your UPS account by entering the required credentials. If you face login issues, verify your credentials are correct and that you are on the appropriate subscription plan.

Why can’t I connect a second UPS account in the app to ship my order?

In the current app subscription plan (Basic plan at $9), you can integrate only one carrier account at a time. If you want to add a second UPS account or multiple carrier accounts, you need to upgrade your subscription plan. To upgrade, go to the app, then navigate to Account > Manage Subscriptions > Change Subscription, and select a higher-tier plan such as the $19 Starter plan, which allows adding two carriers. Once upgraded, you will be able to connect additional UPS accounts.

Why are duplicate UPS shipping options showing at checkout after connecting my UPS account?

Duplicate UPS shipping options appear because the same UPS account was connected multiple times within the app. To fix this: 1. Identify and disconnect one of the duplicate UPS account connections in your plugin settings. 2. The support team can disable the duplicate UPS account connection from their end temporarily for testing. 3. After this, place a test order to ensure duplicate services no longer appear. Removing duplicate UPS account connections will resolve the issue with duplicate shipping options.

Why am I only seeing UPS, DHL, FedEx, Canada Post, and USPS rates but no local UK carriers like Royal Mail or Parcel Force in my EasyPost account through PluginHive?

If you are only seeing carriers like UPS, DHL, FedEx, Canada Post, and USPS in your EasyPost account but no local UK carriers such as Royal Mail or Parcel Force, you should: 1. Contact EasyPost support directly to help enable and configure UK-based carrier accounts within your EasyPost dashboard. EasyPost controls which carriers are available based on account setup and origin. 2. Once your EasyPost account is properly configured with local UK carriers enabled and set up, you can connect with PluginHive support via Zoom for assistance in finalizing the app integration and live rates display for the UK location.

When a customer places an order in Shopify, how can I ensure their shipping rates are pulled from their specific FedEx account instead of my UPS account?

The PluginHive app currently does not support customer-specific shipping rate rules at checkout. Shipping rates shown during Shopify checkout are pulled uniformly from the shipping accounts configured globally in the app. Therefore: – You cannot automatically display FedEx rates only for specific customers. – All customers will see rates from the default carrier accounts you have set up (e.g., your UPS account). To ship via a customer’s FedEx account, you must assign FedEx services manually on the order after purchase, as rate differentiation by customer during checkout is not supported.

What UPS account number is my PluginHive Multi Carrier Shipping app linked to?

The UPS account number currently connected to your PluginHive Multi Carrier Shipping Label app is G187C6.

What steps should I take to add DHL Express and UPS accounts in the PluginHive app alongside Aramex?

To add DHL Express and UPS accounts in the PluginHive Shopify Multi Carrier Shipping Label app: 1. Log into your PluginHive app dashboard in Shopify. 2. Navigate to the carrier setup section and select “Add Carrier.” 3. Choose DHL Express or UPS and enter the required credentials (account number, API keys, username/password as applicable). 4. Save the carrier account details and verify connectivity by creating test shipping labels or fetching rates. 5. If issues arise, contact PluginHive support for assistance with setup and troubleshooting.

What steps should I take if I encounter persistent UPS account registration problems in PluginHive?

If UPS account registration problems persist, take the following steps: 1. Double-check that pop-ups are enabled and no browser extensions are blocking redirects. 2. Disconnect any VPN or proxy services. 3. Remove any previously partially registered UPS accounts inside the PluginHive app to avoid conflicts. 4. Attempt registration again in an incognito/private browser window. 5. If the issue remains, record the process using screen capture software and share it with PluginHive support. 6. Grant collaborator access when requested by support to allow them to investigate directly. 7. Consider scheduling a live support call (Zoom or equivalent) with PluginHive support for guided troubleshooting.

What should I do if the UPS login fails within the PluginHive Multi Carrier Shipping App due to updated or changed account information?

When UPS login fails because of updated account information, ensure to: 1. Obtain the latest UPS account credentials (username, password, access key) by logging in directly to UPS or contacting UPS support. 2. Reconnect your UPS account in the PluginHive dashboard with these updated credentials. 3. Verify that the integration is authorized and active. 4. Update shipping automation rules if required to reflect the new account connection. 5. Test by creating shipping labels for orders to confirm that the login issues are resolved and rates are correctly fetched.

What should I do if my UPS shipping label generation fails after connecting my UPS account successfully in PluginHive?

If label generation fails after connecting your UPS account, proceed as follows: 1. Attempt to regenerate the shipping label for the affected order within PluginHive. 2. If it still fails with “Invalid Authentication Information,” contact UPS support directly with the label failure XML logs to identify any account-specific issues. 3. Confirm that your UPS account is properly authenticated and that all credentials are valid and up-to-date on UPS’s side. 4. If you continue to experience problems, include PluginHive support in the email communication with UPS, sharing the account details and XML logs so PluginHive can assist further. 5. Continue monitoring and update the PluginHive support team on any progress or responses from UPS.

What should I do if I’m unsure whether my UPS account number is connected to my UPS profile properly?

To verify and correct UPS account and profile linkage: 1. Log in to your UPS.com profile. 2. Go to **Profile > Accounts and Payments**. 3. Check if your UPS account number is listed and connected in this section. 4. If not listed, contact UPS customer support to add/associate your UPS account number with your profile. 5. Once confirmed, ensure your UPS credentials (username and password) and account number are correctly entered in the app’s UPS shipping settings. 6. Test shipping rates again to confirm negotiated rates display and adjustments apply properly.

What should I do if I receive a “Rate Limit Exceeded” warning after connecting my UPS account in the PluginHive app?

Receiving a “Rate Limit Exceeded” warning is unusual, especially on initial use, as the app is designed to operate within UPS API rate limits. If you encounter this: 1. Reinstall the PluginHive app on your store to reset the connection. 2. Immediately after reinstalling, monitor for the error and capture screenshots if the problem persists. 3. Share the screenshot and details with PluginHive support for investigation. 4. Schedule a Zoom call with support to allow them to observe the issue firsthand and troubleshoot in real-time. 5. PluginHive will involve their technical team to resolve any API usage issues once they can replicate the error. This process helps identify if the problem is with your UPS account, your usage pattern, or technical issues within the app.

What should I do if I have difficulty integrating my UPS account with PluginHive and want PluginHive support to assist?

If you struggle to connect your UPS Account after several attempts, you can: 1. Share your UPS account login username and password securely with PluginHive support so they can re-add the account on your behalf. 2. Alternatively, request a live Zoom call with support to receive step-by-step assistance configuring the UPS integration yourself. This collaborative approach helps ensure your UPS account is correctly connected and displays accurate shipping rates.

What should I do if I get a “failed to initiate registration” message when trying to add my UPS account in PluginHive Multi Carrier Shipping?

Follow these steps to resolve the “failed to initiate registration” message when adding your UPS account: 1. Ensure that pop-up blockers are disabled in your browser (Chrome, Safari, etc.), as the registration process redirects you to the ups.com website. 2. Try adding the UPS account again in the PluginHive app. 3. If the registration page opens but the process times out or fails to complete, check for network-related issues such as VPN usage. 4. Disconnect any active VPN connections and attempt the registration process again, as VPNs can interfere with the registration. 5. If you have multiple instances of UPS registration in the app, have the PluginHive support remove duplicate instances before retrying. 6. If problems persist, consider sharing a screen recording of the issue with PluginHive support for further diagnosis. 7. Alternatively, schedule a live support session (e.g., Zoom call) with PluginHive to get real-time assistance.

What should I do after reconnecting my UPS account to ensure the shipping rates are updated correctly in the PluginHive app?

After reconnecting your UPS account: 1. Update the Rate Automation rules in the PluginHive app to include the newly connected UPS account, ensuring the correct services are selected. 2. Save the updated rules. 3. At checkout, refresh the shipping address by changing the first or last name values, which forces the app to fetch new rates. 4. Remove any conflicting UPS rates from Shopify’s native shipping settings to avoid duplicate or conflicting rates. This sequence ensures the newly connected UPS account reflects accurate shipping rates at checkout.

What prerequisites should I prepare before joining a PluginHive Zoom meeting about UPS Digital Connections?

Before joining a PluginHive Zoom meeting for UPS Digital Connections, ensure the following: 1. Your system has a functioning microphone for audio communication. 2. You have permissions set up to share your screen during the meeting if necessary. 3. Join the meeting on time as sessions are strictly scheduled for 30 minutes. 4. Check your internet connectivity to avoid interruptions during the call.

What is the step-by-step process to properly connect a UPS account number in PluginHive to ensure SurePost pricing works correctly?

To correctly connect a UPS account number for SurePost pricing in PluginHive: 1. Open the PluginHive app in Shopify. 2. Go to **Settings > Carriers**. 3. If this UPS account is new or additional, click **Add Carrier Account**. 4. Enter the correct UPS account number and credentials as prompted. 5. Save the settings to link the account. 6. Confirm that the linked UPS account is activated for SurePost by contacting UPS support if needed. 7. Test by placing a test order on the storefront to verify SurePost rates appear. If you have multiple UPS accounts for different shipping options, manage them through this section accordingly.

What is the correct way to authenticate and set up a UPS account in the Plugin Hive app to enable SurePost rates?

When setting up your UPS account in Plugin Hive via OAuth, it is crucial to: 1. Use your UPS Account Number (six alphanumeric characters), not your UPS username or password, during the setup process. 2. After logging in through OAuth, access the Carrier Settings in the Plugin Hive dashboard and enable the “SurePost rates” option explicitly. 3. Save the Carrier Settings to ensure that the SurePost rate configuration is applied. 4. Verify that the authenticated account and Carrier Settings align with those in your UPS business account to avoid mismatches. Following these steps ensures Plugin Hive can pull SurePost rates correctly for your Shopify orders.

What information is required to reconnect my UPS account under the new PluginHive integration?

When reconnecting your UPS account using the new PluginHive UPS integration, you will need the following details: – Your UPS Account Number – Your UPS Username – Your UPS Password Make sure these credentials are valid and have access to the UPS API services. Enter these details precisely in the PluginHive app when setting up the new connection to ensure successful authentication and rate retrieval.

What can I do if UPS shipping labels continue to fail despite connecting the correct UPS account number in PluginHive?

If the label generation still fails after correctly connecting the UPS account: 1. Change the order status within the PluginHive app to **Initial**. 2. Then, update the order status to **Processing**. 3. Try to generate the shipping label again for the affected order. This status reset can resolve synchronization issues and allow successful label creation. After verifying this works for one order, check other orders to ensure consistent label generation.

What can cause the need to remove and add a UPS carrier account again in the PluginHive Shopify app, and how can this be prevented?

The need to remove and re-add a UPS carrier account in the PluginHive app typically arises due to issues with UPS API authentication. Specifically: 1. UPS APIs may sometimes require re-authorisation of the carrier account for seamless connectivity. 2. When the account authentication expires or encounters conflicts, the app may stop returning rates or become stuck loading. 3. Removing and adding the UPS account refreshes the API authentication tokens and resolves these issues. To prevent frequent occurrences: – Monitor the UPS account connectivity regularly to identify authentication issues early. – Re-authorise the UPS account promptly if you notice any disruptions in rates or loading problems. – Keep your PluginHive app updated to ensure compatibility with UPS API changes. – Contact PluginHive support if frequent re-authorisations are needed, as it might indicate underlying configuration or API issues.

What are the basic configurations needed after connecting UPS account to the PluginHive MultiCarrier Shipping Label app?

Once the UPS account is connected, the basic configurations to complete are: 1. Enable the display of UPS shipping rates on the checkout page via app settings. 2. Configure the shipping services you want to offer your customers (e.g., Ground, Express). 3. Set up package dimensions, weights, and any shipping rules relevant to your store products. 4. Confirm shipping origin address is correctly set for accurate rate calculation. 5. Save the configurations and perform a test checkout to verify rates appear as expected.

Once I install the app, will it integrate with my UPS account to print labels using my negotiated rates?

Yes. After installing the app, you can connect your UPS Account by entering your UPS Account number and login credentials from ups.com. The app will access the negotiated rates in your UPS account and use them to show shipping options and rates during checkout. You can continue to use your existing flat rates for standard shipping while offering customers additional express shipping options at your negotiated UPS rates.

Is there a self-help resource available to reconnect the UPS account in the PH MultiCarrier Shipping Label app?

Yes, PluginHive provides video tutorials on how to connect or reconnect your UPS account within the PH MultiCarrier Shipping Label app. You can watch the instructional video to follow step-by-step guidance on resetting and reconnecting the UPS credentials. If issues remain unresolved after following the video, you can reach out to PluginHive Support for personalized assistance.

Is there a delay after linking a UPS account to PluginHive before SurePost rates become available?

SurePost rates will only display if the linked UPS account is activated for the SurePost service. If you see an error stating, “Shipper’s UPS Account is not enabled for the requested SurePost service,” confirm with UPS—either through your UPS account representative or support—that your UPS account is enabled for SurePost. There is no built-in delay after linking the account; rates depend on the account’s active status for SurePost in UPS’s system.

Is the PluginHive shipping app a UPS Ready App, and can the Digital Connections Subsidy be used to pay for it?

Yes, the PluginHive Multi Carrier Shipping Label app is a UPS Certified (“UPS Ready”) solution and supports the use of the UPS Digital Connections program. Merchants can apply the Digital Connections Subsidy to help pay for the app subscription. More details are available on PluginHive’s Digital Connections information page: https://www.pluginhive.com/ups-digital-connections/

Is it possible to integrate Stamps.com to display UPS rates instead of using my actual UPS account in PluginHive?

No, PluginHive does not support integration with Stamps.com for UPS rates. PluginHive supports UPS carrier rates through Direct UPS Integration or via EasyPost Integration only. Therefore, you cannot hook up Stamps.com to display UPS rates through PluginHive. To use UPS rates with PluginHive, you need to connect your UPS account directly or use the EasyPost integration.

If I stop using my Shopify store and Plugin Hive MultiCarrier Shipping Label, what happens to the UPS account I have set up with Plugin Hive? Can I continue using it?

The UPS account you connected through Plugin Hive remains active even if you stop using your Shopify store or the Plugin Hive app. You can continue using the UPS account independently. However, you will only be charged when shipping labels are generated for orders through the app. There are no additional charges simply for having the account connected or inactive.

I turned off and then reactivated the UPS carrier connection, which may have deleted the automated shipping rule. How can I restore or set this back up on my account?

Disabling a carrier connection like UPS can deactivate or remove associated automation rules. To restore your setup: 1. Reactivate the UPS carrier connection in your PluginHive account if it is currently disabled. 2. After reactivation, verify whether the automation rules related to UPS shipping exist and are enabled. 3. If the automation rules were deleted during deactivation, create new automation rules to cover your UPS shipping scenarios—set appropriate criteria such as order weight or order price to display UPS rates at checkout. 4. Test checkout functionality with addresses that previously failed to ensure UPS rates are appearing as expected. If you need assistance creating or configuring automation rules, consult the PluginHive documentation or contact support for guidance.

I changed my automation rule to enable California orders, but now other UPS Ground orders on a different UPS account are also showing in PluginHive. Why is this happening?

This occurs because PluginHive imports all unfulfilled Shopify orders regardless of the shipping account or service unless specifically filtered out by automation rules. When you adjusted the automation setting to include California orders, it likely broadened the scope of your import rules. As a result, UPS Ground orders from a different UPS account also get imported. To manage this, you will need to fine-tune your automation rules in PluginHive to accurately target only the orders you want processed while excluding others. Use clear and correct conditions based on zones, shipping services, or accounts, ensuring the logic is designed properly to filter orders as required.

How should I verify and input my UPS account number correctly in the PluginHive app?

The UPS account number should be a 6-digit alphanumeric string without extra characters or spaces. For example, if your account number is shown as “00006001F7,” the correct number to use in the PluginHive app is “6001F7.” When adding the UPS account to PluginHive: 1. Remove any leading zeros or invalid characters. 2. Enter the 6-digit alphanumeric code accurately (e.g., “6001F7”). 3. Save the changes and attempt label generation again. Using the correct account number format prevents errors related to invalid shipper numbers.

How is the UPS account connected to PluginHive for automated rate fetching?

The UPS account is connected to PluginHive via OAuth registration during setup: 1. Initiate the connection from the PluginHive app’s shipping settings. 2. Authorize the app to access your UPS account through the OAuth flow, ensuring secure token-based authentication. 3. After successful connection, the app can fetch real-time UPS rates automatically based on the rate automation rules you have configured. If you need guided help with this process, scheduling a support session is recommended to ensure proper connection and rate validation.

How does the app determine which UPS account to use for a shipment?

The app uses automation rules that match the shipping address or other criteria to select the appropriate UPS account. This ensures that the correct UPS account is automatically used depending on the destination or other configured conditions.

How does PluginHive MultiCarrier determine which UPS account to use when purchasing shipping labels if multiple UPS accounts are connected?

When purchasing labels, PluginHive MultiCarrier selects the UPS account based on the shipping services chosen by the customer and the automation rules you have set up. To configure this: 1. Go to **App -> Settings -> Automation**. 2. Create or modify rules that define which UPS account and service should be used for label generation, similar to how you configure rules under Shipping Rates -> Rate Automation for rate display. 3. Note that **Rate Automation Rules** control which rates are shown at checkout, whereas **Automation Setup Rules** control which account and service are used to generate shipping labels. 4. Ensure your rules are consistent to pick the correct account when labels are purchased automatically. These configurations allow you to manage multiple UPS accounts efficiently, showing combined rates and purchasing labels from the appropriate account.

How does having Saturday Delivery enabled on my UPS account affect shipping rates returned by the PHP Multi Carrier Shipping app?

If Saturday Delivery is enabled on your UPS account, the UPS Ground service will not return rates for shipping requests because UPS Ground does not support Saturday Delivery. This means that UPS Ground rates will be omitted at checkout if you have Saturday Delivery enabled. To address this: 1. Confirm with UPS support or your client whether Saturday Delivery is activated on the UPS account. 2. Use UPS.com’s rate calculator and toggle Saturday Delivery on or off to verify which services return rates. 3. If you need UPS Ground rates to appear, consider disabling Saturday Delivery in the UPS account settings or consult UPS for alternative solutions. 4. Adjust your app settings accordingly to reflect the UPS services that are compatible with your account.

How does deactivating a connected UPS OAuth account affect label generation and shipping rates in PluginHive, and what should users do?

Deactivating a connected UPS OAuth account will result in disabled shipping rates and inability to generate labels in the PluginHive app because the account is no longer authorized: 1. Users must activate or reactivate their UPS OAuth account. 2. Update any shipping rules or configurations in PluginHive to use the active UPS OAuth account credentials. 3. After updating, verify that shipping rates and label generation functions are restored. Failure to do this will cause disruptions in shipping operations, including label generation failures.

How does connecting my UPS account and UPS profile login details affect rate calculations and label generation in the app?

When the app calculates shipping rates and generates labels for UPS, it uses the UPS API which requires both the UPS account number and the UPS profile login credentials. The API validates: – The UPS account number is valid and linked to the profile. – The profile has permission to access negotiated rates for that account. If the account is not connected to the UPS profile used, UPS API validation fails, leading to fallback on published retail rates rather than negotiated prices. This results in incorrect rate calculations and potentially incorrect label generation. Therefore, proper account-profile linkage is crucial for accurate rates and label creation.

How do I verify if my UPS account is correctly set up in PluginHive?

To verify your UPS account setup in PluginHive, you can request a review from the support team who can check your configuration. If there are no specific errors or issues reported, it usually indicates that your UPS settings are correctly configured. For any particular requirements or concerns, you should communicate them clearly to the support team for further assistance.

How do I update my UPS account connection in the PluginHive app to fix shipping rate failures?

To update your UPS account connection in the PluginHive app, follow these steps: 1. Log into your PluginHive app dashboard. 2. Navigate to the UPS shipping carrier settings where your current UPS account is connected. 3. Remove or disconnect the existing UPS account linked via the old integration. 4. Add a new UPS account using the new integration by entering your UPS account number, username, and password. 5. Save the changes and test the shipping rates to confirm the error is resolved. If you encounter any issues or need assistance during this process, you can schedule a support call with PluginHive experts using their appointment booking link for personalized help.

How do I set up the app to connect it to our UPS account number so it charges published UPS rates instead of retail rates?

To have the app pull published UPS rates linked to your UPS account number rather than retail rates: 1. Enter your UPS account number in the app’s UPS account settings. This ensures that rate requests are authenticated using your account. 2. Verify the shipment details like weight, package size, and address are accurately entered, as rates update based on these parameters. 3. Check and update relevant options inside the app, such as pickup type and rates type, to reflect your UPS account billing structure. For example: – Change pickup type from ‘No Scheduled Pickup’ to ‘Regular Pickup’ to include any pickup charges from UPS. – Set rates type to ‘with tax’ if applicable, ensuring shipping cost calculations include taxes. 4. Test the rate calculation by comparing the app shipping cost with the UPS published rates obtained by entering your account number on UPS.com. Confirm the app’s rate matches the published rate for accuracy.

How do I set up my UPS account in the PluginHive app?

To set up your UPS account in the PluginHive app, follow these steps: 1. Connect your UPS account by entering your UPS account number, UPS login username, and password within the app’s UPS integration settings. 2. If needed, refer to the setup tutorial video at https://www.youtube.com/watch?v=sjS6eCP8Xas for a guided walkthrough. 3. If you prefer personalized assistance, you can schedule a call with the support team via the provided appointment link to complete the setup. Make sure your UPS account registration is fully completed before connecting to avoid issues with the sign-up process.

How do I schedule a support meeting with PluginHive for UPS integration assistance?

You can schedule a support meeting using the following steps: 1. Use the PluginHive appointment booking link provided by the support team or accessible on their website. 2. Choose a suitable date and time that matches your time zone and availability. 3. Provide your store URL, email, and contact details as requested when booking. 4. Confirm the scheduled meeting and await a Zoom meeting invite, which is usually sent at least five minutes before the session start time. 5. Be present on the call with microphone and screen sharing capabilities enabled for effective assistance. This will ensure dedicated time with PluginHive support to resolve your UPS integration issues.

How do I schedule a support appointment with PluginHive for UPS Digital Connections integration?

To schedule a support appointment with PluginHive for UPS Digital Connections integration, follow these steps: 1. Use the provided appointment booking link specific to your Shopify store and email. 2. Select a convenient date and time for the meeting; slots become available 24 hours prior to the desired day. 3. After booking, you will receive a Zoom meeting invite via email at least five minutes before the scheduled time. 4. Ensure you have a working microphone and permissions to share your screen for the call. 5. Join the meeting promptly as calls are scheduled for specific time slots and delayed or extended sessions are discouraged due to other commitments.

How do I remove one of the duplicate UPS entries in my PluginHive app?

To remove a duplicate UPS entry in your PluginHive app, follow these steps: 1. Open the PluginHive app and navigate to the Carrier Accounts or Shipping Settings section. 2. Locate the duplicate UPS account entries listed under your active carriers. 3. Select the UPS entry you wish to remove. 4. Use the delete or remove option to delete the duplicate account from the app. If you need visual guidance, PluginHive provides a reference video demonstrating this process. Watching the video can help ensure you remove the duplicate account correctly. If you encounter any issues, you can contact support for further assistance.

How do I reconnect my UPS account with PluginHive using OAuth authentication?

To reconnect your UPS account with PluginHive via OAuth, follow these steps: 1. Access your PluginHive dashboard and navigate to the carrier account settings section. 2. Select UPS as the carrier and choose the option to connect or reconnect your account. 3. Initiate the OAuth authentication process, which will redirect you to the UPS login page. 4. Enter your UPS credentials securely on the UPS portal and grant PluginHive permission to access your shipping account data. 5. Upon successful authentication, you will be redirected back to PluginHive, and the connection status should update to “Connected.” 6. Confirm the connection by testing shipping rates or order placement to ensure UPS services are accessible through PluginHive. Re-authenticating via OAuth resolves authorization errors and maintains seamless functionality for UPS shipping services.

How do I properly input my UPS account details into the PluginHive app to reflect my negotiated shipping rates?

Follow these steps to input your UPS account details correctly: 1. Log in to the UPS website and confirm your UPS Account Number by following their verification process. (Refer to the file or instructions provided by UPS for this step.) 2. In PluginHive, navigate to the section for adding your UPS account. Use this guide: https://www.pluginhive.com/knowledge-base/shopify-ups-shipping/#add-ups-account 3. Add your UPS account information, including the correct Account Number, User ID, and Password, and name this new account distinctly, e.g., “UPS New.” 4. Save and reconnect the account in the app. Once done correctly, the app will fetch your negotiated UPS shipping rates for new orders. Ensure every credential entered matches exactly what UPS has provided.

How do I integrate my UPS and USPS accounts with the PH MultiCarrier Shipping Label app?

To integrate your UPS and USPS accounts with the PH MultiCarrier Shipping Label app, follow these steps: 1. Open the app and navigate to **Settings**. 2. Click on the **+ icon** next to **Carriers** to add a new carrier account. 3. Select the desired carrier (UPS or USPS) from the list. 4. Enter the required account details such as credentials and account numbers. 5. Click **Connect** to complete the integration. Make sure your account credentials are up-to-date when adding or reconnecting your carrier accounts.

How do I integrate my UPS account with PluginHive using the new OAuth registration process?

To add your UPS account using the OAuth method in PluginHive, follow these steps: 1. Navigate to App Settings in your PluginHive dashboard. 2. Select Carriers and click the “+” button to add a new carrier. 3. Choose “UPS OAuth” from the list of carrier integration options. 4. You will need your UPS Account Number and your UPS login credentials (username and password). 5. Follow the on-screen prompts to complete the OAuth authorization process, which will connect your UPS account securely to PluginHive. 6. Refer to the UPS Account Integration Article provided by PluginHive for further detailed instructions and troubleshooting tips. 7. Once connected, test by generating a shipping label to confirm the integration is successful.

How do I identify which UPS account integration to remove if I have multiple accounts and am unsure which is the original?

When multiple UPS accounts are integrated and it’s unclear which one to keep, check the origin of each account: – The account labeled “Qualification Targets Inc.” usually indicates an old integration method. – It is recommended to remove the “Qualification Targets Inc.” account and retain the other UPS account integration. – Once the old account is removed, test the checkout rates and label generation process in your store. – If any issues persist after removal, contact support for further assistance.

How do I disconnect my current UPS account in PluginHive and reconnect it properly?

To disconnect and reconnect your UPS account in PluginHive, follow these steps: 1. Go to the PluginHive app and navigate to Settings -> Carriers -> UPS. 2. Uncheck the “Active” checkbox to disable the UPS carrier. 3. Select the option to Remove and Archive the existing UPS account from the system. 4. After removal, proceed to add the UPS account again by going to Settings -> Add Carrier -> UPS -> Add Account. 5. Enter your valid 6-digit UPS account number and save the changes. This process ensures the old account is fully disconnected and the correct account is linked for accurate shipping rates and label generation.

How do I connect my UPS account to the PluginHive app to generate shipping labels properly?

To connect your UPS account to the PluginHive app and generate shipping labels successfully, follow these steps: 1. Ensure your UPS account is fully registered and activated on UPS.com, including having access to your UPS profile and shipment invoice details. 2. In the PluginHive app, navigate to the UPS account connection section and sign in using your UPS credentials. This links your UPS profile to the app. 3. If you experience an “invalid shipper number” error when generating labels, verify that your UPS profile is completely connected and linked with the correct account credentials. This error often occurs if the UPS account is partially connected or missing shipment invoice details. 4. If you do not have your UPS shipment invoice details, contact UPS support to retrieve or confirm these to complete the connection process. 5. Once connected, you can proceed to generate shipping labels using the app. If you encounter any errors, check the UPS account linkage and try reconnecting as needed.

How do I connect my UPS account to my Shopify store to allow customers from the USA to purchase UPS shipping labels?

To connect your UPS account with your Shopify store for generating UPS shipping labels, ensure that your UPS account is properly linked within the PluginHive app. Once connected and configured correctly, you can generate shipping labels by following these steps: 1. Open the PluginHive app in your Shopify admin panel. 2. Navigate to the “Orders” section within the app. 3. Select the orders for which you want to generate UPS shipping labels. 4. Click on “Generate Label” to create the shipping labels using your UPS account. If you need additional help with order processing or account setup, you can book a support call via the PluginHive appointment booking link.

How do I confirm that the UPS shipping rates shown in PluginHive reflect the discounted rates from my UPS account?

The rates displayed by PluginHive should be your actual UPS discounted rates. To verify: 1. Log in to your UPS account directly at ups.com. 2. Use the same shipment details as an example order in PluginHive, including the ship-from address, ship-to address, package weight, and dimensions. 3. Compare the UPS service rates returned on ups.com with those shown in PluginHive for the corresponding shipment. If the rates match, you are seeing the correct discounted rates. If not, check your UPS account with UPS support to ensure your discounts are active and correctly configured.

How do I configure PluginHive to use two different UPS accounts simultaneously without label generation failures?

To use two UPS accounts in the app without issues: 1. First, ensure that both UPS accounts are correctly added and verified on ups.com. Each account must be listed in the UPS Account Summary section under your UPS profile. 2. Add both UPS accounts within PluginHive’s carrier settings, entering accurate account details for each. 3. Verify that both accounts have the correct permissions and negotiated rates enabled in UPS. 4. If you experience label failures, schedule a support call with PluginHive for assistance in configuring and troubleshooting the multi-account setup. PluginHive can guide you through any specific settings needed to manage multiple UPS accounts effectively within the app.

How do I add my UPS account to PluginHive using OAuth registration?

Follow these steps to add your UPS account using OAuth registration: 1. Gather your UPS credentials, including your UPS account number and login information. 2. Contact PluginHive support to schedule a session (via Zoom or appointment link) where they will assist you in the OAuth setup. 3. During the support call, you will grant PluginHive permission to access your UPS account via OAuth, replacing the old integration method. 4. After successful registration, UPS labels will be generated properly, and shipping options will be enabled without errors. If you do not have your UPS credentials ready, request them from your team or UPS portal before scheduling the call.

How do I add a UPS account to the PluginHive app if I don’t have the account password?

Adding a UPS account to the PluginHive app requires the account password for authentication. If you do not have the password, you will need to retrieve it from UPS or use the credentials associated with your UPS or Campusship account. Once you have the password, follow these steps: 1. Open the PluginHive app and navigate to the UPS account settings. 2. Enter your UPS account credentials including the password. 3. Save the account settings and verify the connection. If you need help with the exact steps, PluginHive support can provide guidance or another call can be scheduled for assistance. Without the password, successful account addition is not possible.

How can I verify if SurePost is activated on my UPS account and who do I contact at UPS for this?

To verify SurePost activation on your UPS account: 1. Contact your UPS account representative directly or UPS customer support. 2. Provide your UPS account number and ask specifically if SurePost services are enabled. 3. If needed, share your rate request and response XML files with UPS support to facilitate troubleshooting. This ensures your account is authorized to retrieve SurePost rates via PluginHive.

How can I update or change the UPS account number connected in the PluginHive app?

To update the UPS account number: 1. Access the PluginHive app settings and navigate to the UPS carrier settings or account configuration section. 2. Remove the old UPS account details. 3. Add the new UPS account number and associated credentials. Please note that login credentials typically remain unchanged, but the account number field must be updated manually in the app settings. If you are unsure how to access or modify this field, request assistance from PluginHive support.

How can I update my UPS account password in the PluginHive app to restore shipping functionality after changing the password?

To update your UPS account password and restore shipping functionality in the PluginHive app, follow these steps: 1. Remove the existing UPS account integration from the app if necessary. 2. Add your UPS account again in the PluginHive app using the new password credentials. 3. Update any automation rules or settings that reference your UPS account to ensure they use the newly added account integration. 4. Save the changes and test the shipping functionality to confirm it is working correctly. If you encounter any issues after updating the account, contact support for further assistance.

How can I update my UPS account number in the PluginHive app?

To update your UPS account number in the PluginHive app, follow these steps: 1. Open the app and go to **App Settings**. 2. Navigate to the **Carriers** section. 3. Click on the **‘+’ (add)** button to add a new carrier account. 4. Select **UPS** from the carrier list. 5. Enter your new UPS account details and save them. 6. To discontinue using your old UPS account, you can either disable or remove it from the carriers list within the app. This will ensure your new UPS account is active and used for shipments.

How can I update my UPS account details within the PluginHive app to ensure shipping rates are calculated correctly?

To update your UPS account details within the PluginHive app, follow these steps: 1. Navigate to the app dashboard and go to **Settings**. 2. Click on the **plus sign (+)** next to the **Carriers** section. 3. Select **UPS OAuth** from the list of carrier options. 4. Enter your updated UPS account number and proceed to log in to your UPS account through the prompted authentication process. 5. Once connected, confirm the update here so the support team can verify your shipping rate rules are configured correctly. This reconnection ensures your UPS carrier profile is up-to-date, enabling accurate real-time shipping rate calculations.

How can I set up the PH MultiCarrier Shipping Label app to use FedEx and UPS accounts and simultaneously use Shopify’s default shipping settings for other carriers like EMS? Also, how do I enable this capability on my Shopify store?

To set up the app with FedEx and UPS while using Shopify’s default shipping for unsupported carriers (like EMS), follow these steps: 1. Upgrade your Shopify plan to one that supports the ‘Carrier Calculated Shipping’ feature, as this is necessary for live carrier rate calculations. 2. Add your FedEx and UPS shipping carrier accounts inside the PH MultiCarrier Shipping Label app settings. 3. Enable the ‘Carrier Calculated Shipping’ feature in your Shopify store settings after upgrading the plan. 4. Once set, customers will see FedEx and UPS shipping rates calculated by the app at checkout. 5. For carriers not supported by the app (e.g., EMS), Shopify’s default shipping rates or calculators will apply. If you need assistance with setup or have specific questions, you can request a Zoom call with the support team for step-by-step guidance.

How can I set up a video assist with PluginHive support to get help with UPS account migration?

To set up a video assist with PluginHive support for UPS account migration, you need to book a call slot by clicking the provided appointment booking link. After scheduling, you will receive a meeting invite with the date, time, and Zoom meeting link. Before the call: 1. Ensure your system has a working microphone. 2. Have permissions ready to share your screen during the call. 3. Join the Zoom meeting at the scheduled time. The support team will assist you throughout the migration process during this session.

How can I schedule a live Zoom session for help with UPS carrier setup using PluginHive?

To schedule a live Zoom session for UPS carrier setup: 1. Inform PluginHive support about your availability. 2. They will offer available time slots or provide a booking link for you to select a convenient slot. 3. Confirm the booked slot once it is locked in by the support agent. 4. Use the provided Zoom meeting link, meeting ID, and passcode at the scheduled time. 5. Ensure your system has a working microphone and permissions to share your screen to facilitate the setup process during the call.

How can I schedule a call with PluginHive support to set up carrier accounts like DHL, Canada Post, and UPS?

PluginHive offers onboarding sessions via Zoom that you can schedule through an appointment booking system. To book a slot for a call, use the appointment link provided by PluginHive to select a time according to your availability. Once you book, you will receive a confirmation with the meeting details including date, time, and Zoom link. Ensure you have a working microphone and screen-sharing permissions enabled for the call.

How can I revert to using my old UPS account in PluginHive to restore negotiated rates?

To activate only your old UPS account (for example, A1T 871. and disable others in PluginHive: 1. Navigate to the PluginHive dashboard. 2. Go to App Settings -> Carriers. 3. Identify the UPS accounts listed and disable or remove all accounts except the old UPS account number you want to use (e.g., A1T871). 4. Save your settings. This will ensure only the selected UPS account is active, and you should start seeing the negotiated rates for that account restored.

How can I resolve an authentication failure when trying to activate my UPS account on PluginHive?

Authentication failure usually occurs if your UPS account details have changed since initially connecting to PluginHive or if the account was disabled/deactivated. To resolve this: 1. Disconnect any existing UPS account connection within the PluginHive app. 2. Reconnect your UPS account fresh by navigating to the app’s Settings. 3. Click on the “+” icon next to Carriers and select UPS. 4. Enter your current UPS account number, login ID, and password accurately. 5. Save the connection and attempt activation again. This process ensures that up-to-date credentials are used, which should fix the authentication failure. If the problem persists, verify your UPS account is active and your credentials are correct.

How can I reset and reconnect my UPS account in the PH MultiCarrier Shipping Label app to fix incorrect UPS account information?

To reset and reconnect your UPS account in the PH MultiCarrier Shipping Label app, follow these steps: 1. Disconnect the existing UPS connection from the app’s carrier account settings section (if available). 2. Log out and log back into the app to refresh the configuration interface. 3. Re-initiate the UPS integration process by entering your correct UPS credentials, including the accurate Shipper Number (Account Number). 4. If you cannot reset the connection on your own due to interface restrictions, contact PluginHive support with your store URL and registered email address so the support team can assist with resetting the UPS connection from their end. 5. Once reset, verify that the Account Number field shows your actual UPS Shipper Number instead of your email. 6. Test label generation to confirm the issue is resolved.

How can I migrate my UPS account integration to the new OAuth system in the PluginHive app?

To migrate your UPS account to the new OAuth integration in the PluginHive app (required before August 5, 2024), follow these steps: 1. In the PluginHive app, navigate to `Settings`. 2. Click the `+` icon near the carriers section. 3. Select UPS and click `Login`. 4. Enter your UPS account credentials, including your account number, username, and password. 5. Complete the OAuth connection process as prompted in the app. This migration is essential because the old UPS integration will be discontinued, and shipping rates or label generation will not function without this update after the cutoff date.

How can I integrate my client’s UPS account with the PluginHive app on a Shopify store?

To integrate a UPS account with the PluginHive app on Shopify, follow these steps: 1. Add the UPS carrier option in the PluginHive app within your Shopify store. 2. When prompted, enter your UPS account number and provide the necessary UPS login credentials. 3. Complete the connection process; the app should indicate that the UPS account is successfully connected. 4. Verify that the app settings are properly configured to process shipments seamlessly. 5. Optionally, schedule a support call via the PluginHive appointment link if you need onboarding assistance.

How can I integrate a DHL shipping account from Lithuania into my US Shopify store using the PluginHive Multi-Carrier Shipping Label app, especially when adding alongside existing UPS carriers?

To integrate your DHL shipping account from Lithuania into your US Shopify store using the PluginHive Multi-Carrier Shipping Label app, follow these guidelines: 1. Ensure that you have the correct DHL account credentials (Account number, Site ID, and Password) specifically for the DHL operations in Lithuania. 2. In your Shopify store backend (e.g., fronteriors-us.myshopify.com), open the PluginHive Multi-Carrier Shipping Label app. 3. Navigate to the carrier management section and attempt to add the DHL carrier using the provided production credentials (Production Site ID and Password). 4. If you encounter an authentication failure, double-check the credentials with your DHL account manager to confirm correctness. 5. PluginHive support has tested and confirmed that adding your DHL account with the provided production credentials into your US Shopify store is successful. 6. After adding the DHL carrier successfully, confirm and save the configuration within the app. 7. Once integrated, you can run test shipments before activating the carrier for live use. 8. This integration can coexist alongside other carriers like UPS for seamless multi-carrier shipping management. If you face further issues, verify the configured “From” address and credentials, then contact PluginHive support with specific error messages for targeted troubleshooting.

How can I find the shipping rate to Australia using PluginHive with a UPS account?

To find the shipping rate to Australia using PluginHive with your UPS account: 1. Ensure you have added your UPS account credentials in the PluginHive app. 2. Go to the UPS rates calculator on the official UPS website at ups.com and log in using your UPS account. 3. Enter the shipment details for Australia to view the shipping rates. 4. The rates displayed in the PluginHive app will match those shown in your UPS account because the app pulls rates directly from UPS without adding any markup. This way, you can verify shipping costs accurately before proceeding with your shipments.

How can I ensure my UPS account is connected correctly to show negotiated shipping rates in PluginHive?

To properly connect your UPS account so that negotiated rates are used: 1. Remove the existing UPS integration within the app. 2. Carefully re-enter the UPS Account Number and other credentials, making sure there are no extra spaces before or after the account number. 3. If multiple attempts fail, you can provide UPS login credentials to the PluginHive support team so they can manually re-add the account for you. 4. Avoid resetting your UPS Account Login Password used for integration, as this can break the connection requiring re-integration. Following these steps will help ensure your negotiated UPS shipping rates appear correctly in the app.

How can I delete or remove a UPS account entry under Carriers in the PluginHive app?

To delete or deactivate a UPS account from the PluginHive app carrier list: 1. Open the PluginHive app. 2. Go to **Settings → Carrier**. 3. Click on or open the UPS account entry you want to remove. 4. Use the option to deactivate or remove the account from that page. Following these steps will remove the account and its rates from appearing in your shipping options.

How can I correctly connect or reconnect a UPS account with negotiated rates in PluginHive to avoid rate discrepancies?

To properly connect or reconnect your UPS account with negotiated rates in PluginHive and ensure accurate rate display, follow these steps: 1. Confirm with UPS support or your UPS account executive that your UPS User Number is linked to an account with negotiated rates enabled for the required shipping services. 2. In the PluginHive Multi-Carrier Shipping Label app, navigate to App > Settings > Carriers. 3. Disconnect any existing UPS carrier connection that might be incorrectly linked or causing issues. 4. Click on the “+” icon to add a new carrier and choose UPS OAuth integration. 5. Use the UPS User ID and credentials that are confirmed to have negotiated rates enabled and are properly linked to the UPS account number. 6. Save the configuration and perform test rate fetches, particularly for UPS SurePost and other key services, verifying that the negotiated rates (discounted prices) appear instead of published rates. 7. If rate differences persist, check for any active Rate Automation rules in PluginHive that might override or filter UPS service rates; disable or adjust them as needed for accurate pricing. 8. If needed, reach out to PluginHive support with your UPS account details for deeper troubleshooting and assistance.

How can I connect my UPS account to the PluginHive app so that UPS shipping rates show instead of Canada Post rates?

To connect your UPS account and enable UPS shipping rates, follow these steps: 1. Open the PluginHive app and navigate to **Settings**. 2. Select **Add Carrier** from the options. 3. Choose **UPS** from the list of carriers. 4. Enter your UPS account number associated with your UPS.com account. 5. Provide your UPS.com login username and password where prompted. 6. Save these settings to connect your UPS account successfully. 7. After connecting, place a test order to verify that UPS shipping rates are displayed correctly at checkout. 8. Once you confirm UPS rates are working, you can disable Canada Post rates temporarily by navigating to **Settings > Carriers > Canada Post** and disabling that carrier. If you need assistance or prefer walking through these steps on a call, support is available to guide you.

How can I confirm that UPS rates and shipping labels are generated successfully in PluginHive after reconnecting the UPS account?

To confirm successful UPS rate calculation and shipping label generation after reconnecting your UPS account in PluginHive: 1. Check that the automation rule in PluginHive is correctly associated with the new UPS account credentials. 2. Verify that shipping rates are displayed accurately for test orders within the PluginHive app. 3. Ensure that order statuses show as “processing” and are ready for label generation. 4. Attempt to generate a shipping label for an order to confirm the label is created without errors. If all these conditions are met, your UPS account is properly connected and functioning with PluginHive. Contact support if you encounter any anomalies during these steps.

How can I confirm that my new UPS integration account is correctly set up and ready to use in PluginHive?

To confirm that your new UPS integration account is correctly set up and operational in PluginHive, follow these steps: 1. Ensure that you have added the UPS account using the new registration method, as this is required for it to function properly. 2. Log in to your PluginHive dashboard and navigate to the Shipping Settings or Integrations section. 3. Verify that the new UPS account, named according to your configuration (e.g., “UPS NY”), is listed and active. 4. Test the integration by attempting to process a shipment using the new UPS account within PluginHive. 5. Once confirmed that the new account is processing shipments successfully, you can safely remove or deactivate your old UPS account from the system. 6. Monitor your shipments to ensure consistent connectivity and functionality. If you encounter any issues or need further assistance, contact PluginHive support with your account details and integration name.

How can I confirm if my UPS Account Number is correctly applied in the PH MultiCarrier Shipping Label plugin?

To confirm your UPS Account Number is correctly configured in the plugin: 1. Open the plugin settings in your Shopify admin. 2. Go to the UPS carrier configuration section. 3. Locate the field for UPS Account Number and verify it is entered correctly without extra spaces or errors. 4. Ensure your account is active and authorized to access negotiated rates. 5. Optionally, recreate a test shipment both in UPS.com (while logged in) and the plugin to verify that the rates match. If uncertain or if the account number is not found or missing, schedule a support call with PluginHive to assist with account verification and rate troubleshooting.

How can I change the UPS account label image type in PluginHive to ensure compatibility with all printers and label sizes?

To change the UPS account label image type in PluginHive for better printer compatibility, follow these steps: 1. Log in to the PluginHive app and navigate to **Settings > Carriers > UPS > Other Details**. 2. Locate the **Image Type** setting. If it is set to **ZPL**, labels will generate in the ZPL format, which requires a ZPL-compatible viewer or printer. 3. Change the image type to **PNG**, which is compatible with all printers and label sizes and can be easily printed directly. 4. Save your changes. 5. Generate shipping labels for new orders to verify that labels appear correctly. Note that this change applies only to new orders; for existing orders, reprocess them to update the label format.

How can I cancel my UPS account and remove the PluginHive UPS integration from my store?

To cancel your UPS account and remove the PluginHive UPS integration, you simply need to uninstall the PluginHive app from your store. Uninstalling the app will automatically cancel any active subscriptions with the app and remove the UPS integration from your store. If you encounter any difficulties with the app before uninstalling or need assistance with the setup, you can schedule a support call through the PluginHive booking link provided in the app’s support section or contact their support team for help.

How can I add UPS as a carrier in the PluginHive app?

To add UPS as a carrier in the PluginHive app, you need to provide the following details: 1. UPS Account Number 2. UPS Account User credentials For a detailed integration process, refer to the UPS Account Integration Article provided by PluginHive, which guides you through each step to successfully connect UPS with the app. Ensure you have these credentials ready before starting the integration.

How can I add my UPS account to the PluginHive Multi Carrier Shipping Label app?

To add your UPS account in the PluginHive Multi Carrier Shipping Label app, follow these steps: 1. Open the app on your platform. 2. Click on the “Start” button to begin adding a carrier. 3. From the list of available carriers, select the UPS option. 4. Proceed with the prompts to enter your UPS account details and complete the setup. If you require further assistance, you can schedule a Zoom call with PluginHive support for a guided setup by using their appointment link.

How can I activate my UPS account if it is connected but deactivated in the PluginHive app?

To activate your UPS account in the PluginHive app, follow these steps: 1. Open the PluginHive app on your Shopify store. 2. Navigate to the **Settings** section. 3. Select **Carriers** from the settings menu. 4. Find and click on **UPS**. 5. If the UPS account is connected but deactivated, you will see an option to activate it. Click to activate your UPS account. If you encounter any issues or need further assistance, you can contact support for help.

How can I access the recording of my PluginHive support call for UPS integration?

PluginHive shares the support call recordings via a Google Drive link after the meeting. You can access it by: 1. Clicking the URL link shared by the support team via email or chat. 2. Saving the recording for your reference to revisit any setup steps or information provided during the call. 3. Sharing it with relevant team members who manage your shipping or order processing. 4. Contacting PluginHive support if you lose access or need the recording to be re-sent. These recordings are helpful for troubleshooting or training purposes later.

Does the PluginHive Multi Carrier Shipping Label app support UPS shipping via Stamps.com accounts, and is there a workaround to enable this integration?

Currently, the PluginHive Multi Carrier Shipping Label app does not support UPS shipping through Stamps.com accounts. There is no available workaround at this time to integrate UPS via Stamps.com within the app. Support for this feature may be considered in the future based on user demand, but no timeline or ETA has been provided.

Does the PluginHive app support adding and using multiple UPS accounts for shipping?

Yes, PluginHive’s PH Multi Carrier Shipping Label app supports adding multiple UPS carrier accounts. This allows merchants to manage shipments using different UPS accounts based on business needs, such as shipping through a distributor’s UPS account or the merchant’s own account.

Does the app allow real-time comparison of shipping rates between my FedEx and UPS accounts before purchasing labels, and does it support shipping multiple boxes with each order for wholesale ecommerce?

Yes, the PH Multi Carrier Shipping Label App supports the following features: 1. **Multiple Carrier Accounts:** You can connect both your FedEx and UPS accounts within the app. 2. **Real-Time Rate Comparison:** At the time of label generation, the app retrieves real-time shipping rates from both carriers, enabling you to compare costs and select the most cost-effective shipping option for each shipment. 3. **Multiple Packages/Boxes per Order:** The app fully supports multi-piece shipments, allowing you to specify different box sizes and assign multiple packages per order. This ensures both accurate shipping rates and proper label generation for complex wholesale orders. 4. **Packing Flexibility:** You can automate the packing process using custom box dimensions or manually select boxes during shipping to match your order requirements.

Does PluginHive support UPS shipping through the Stamps.com carrier option?

No, PluginHive only supports connecting your Stamps.com USPS account within the app. UPS shipping through the Stamps.com carrier option is not supported at this time. You can only use the USPS services provided by Stamps.com in PluginHive.

Does PluginHive show FedEx shipping rates at checkout if only a UPS account is added within the app?

No, PluginHive will show shipping rates only for the accounts configured within the app. If only a UPS account is added, PluginHive provides UPS-based rates at checkout. Any FedEx rates seen during checkout are provided through Shopify’s own rate calculations or other apps, not through PluginHive in that scenario. For Canadian orders, if you want FedEx rates to display correctly, a FedEx account must be added and configured within PluginHive or shipped through the carrier directly in Shopify.

Do I need to enter different shipping carrier accounts for each country when using PluginHive for UPS and other carriers?

No, you do not need to enter separate shipping carrier accounts for each country. You can: 1. Use your single UPS account to support both domestic and international shipments. 2. Connect additional shipping carrier accounts as required for your shipping needs—this can be done once per carrier rather than per country. The app integrates carrier accounts globally and fetches shipping rates accordingly.

Can we add two UPS accounts to our Shopify website and select shipping options from either account within Shopify shipping zones using the PH MultiCarrier Shipping Label app?

Yes, you can add two (or more) UPS accounts within the PH MultiCarrier Shipping Label app. The configuration of which shipping options to display will be managed inside the app through automation rules based on your criteria. After adding these accounts in the app, you will define services there to control which shipping options appear at checkout. This setup occurs within the app rather than directly through Shopify’s native shipping zones.

Can I use Shopify Shipping or ShipStation with the PH Multi Carrier Shipping Label App, or do I need a UPS account?

To use the PH Multi Carrier Shipping Label App, you need to connect a shipping carrier account such as UPS, FedEx, USPS, or any other supported carrier. While you can use Shopify Shipping or ShipStation separately if you have accounts with them, these platforms are not directly integrated with the PH Multi Carrier Shipping Label App. The app requires a direct carrier account to provide carrier rates, generate shipping labels, and automate shipping processes. If you don’t have an account with UPS or another carrier, you can contact those carriers directly to create one.

Can I use multiple UPS accounts with this app?

Yes, the app supports adding multiple UPS accounts. You can configure and use as many UPS accounts as needed to meet your shipping requirements. Additionally, assistance is available through a free onboarding session via a Zoom call, which can help you set up the app according to your specific needs and answer any related queries. To schedule this onboarding, you can provide your availability to the support team.

Can I purchase shipping labels through my Shopify account using the PluginHive app to get Shopify’s discounted UPS or FedEx rates?

No, the PluginHive app does not support using Shopify’s discounted UPS or FedEx accounts. The app can only be used with your own carrier accounts. If you want to use the app, you need to connect it with your personal UPS or FedEx account credentials. Shopify-provided discounted shipping accounts are not integrated with the app, so Shopify’s better rates through their accounts are not accessible via PluginHive.

Can I integrate my Shopify-provided UPS account with the PluginHive Multi Carrier Shipping Label app?

No, it is not possible to integrate the UPS account provided by Shopify within the PluginHive Multi Carrier Shipping Label app. The app only supports direct UPS account integration, so you would need to have your own UPS account linked directly to use UPS services through the app.

Can I connect my UPS and Canada Post accounts and use my negotiated shipping rates in PluginHive’s shipping solutions?

Yes, PluginHive offers apps and plugins that integrate with your carrier accounts such as UPS and Canada Post. These integrations allow you to input your negotiated account rates so that the app calculates shipping charges based on your specific agreements. PluginHive supports multiple eCommerce platforms including Shopify, WooCommerce, Magento, BigCommerce, and PrestaShop. To proceed, confirm your eCommerce platform so you can receive the most appropriate app recommendation for seamless shipping rate automation.

Can I connect my UPS account to PluginHive but hide UPS shipping rates from customers while still viewing those rates internally?

Yes, you can connect your personal UPS account to PluginHive and configure the settings so that UPS rates are not displayed to your customers. To do this, disable the related automation rule that controls showing rates, which prevents customers from seeing UPS shipping rates at checkout. However, once your customer places an order, you can still view the UPS account rates internally within the order details for your reference and processing.

Can I connect my UPS account through Stamps.com in the PluginHive app to access cheaper shipping rates?

PluginHive currently supports only USPS shipping through Stamps.com integration. It is not possible to connect or use a UPS account via Stamps.com within the PluginHive app. If you need to use UPS shipping, you will need to set it up using other available methods that directly support UPS accounts.

Can I add both UPS and USPS accounts to get shipping rates from both carriers simultaneously for customer selection?

Yes, you can add both UPS and USPS accounts to the app, and shipping rates from both will be calculated and displayed for customers to choose from. – For USPS label generation via the app API integration, you require a USPS eVS (high-volume) account. – If you do not have an eVS account, you can use the **EasyPost** integration (which is free) to connect your USPS account for label printing and shipping automation without needing eVS. Refer to the EasyPost integration guide here: https://www.pluginhive.com/knowledge-base/integrate-usps-easypost-on-shopify/

After removing extra UPS accounts and retaining only one, how can I verify that the rates are properly functioning in the PluginHive app?

To verify proper functioning after removing extra UPS accounts: 1. Use the PluginHive app to perform test checkouts with a variety of random shipping addresses. 2. Observe the shipping rates displayed at checkout to ensure UPS rates and backup rates appear correctly and meet your needs. 3. Test label generation as well to confirm the integration works end-to-end. 4. If rates still do not display correctly or label generation fails, contact support with specific error messages or order numbers for further troubleshooting.

After reconnecting my UPS account with updated credentials in PluginHive, why do I still experience shipping label failures with ‘No XML generated’ or rate failures?

When you reconnect your UPS account in PluginHive with updated username and password, but still encounter shipping label failures such as ‘No XML generated’ or rate failures, this typically indicates issues beyond simple credential mismatches. Steps to address this: 1. Reconfirm that the integration and automation rules within PluginHive are updated to use the newly connected UPS account credentials. 2. Verify if the PluginHive app shows proper rate calculations and the order statuses reflect “processing” and readiness for label generation. 3. If failures continue, escalate the issue with PluginHive’s Level 3 support team for an in-depth technical investigation of API interactions and XML generation processes. 4. Provide detailed store information and error logs to support to facilitate troubleshooting. PluginHive support can then detect any underlying API or configuration problems affecting label generation despite correct credentials.

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Shopify Multi Carrier Shipping Label App