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UPS Shipping Rates – Multi Carrier Shipping Label App for Shopify FAQs

    Learn how UPS live rates are calculated and displayed in Shopify checkout

Questions in this section:

Will the UPS shipping rates shown through the PluginHive app be higher than the Shopify discounted UPS rates?

The UPS rates displayed by the PluginHive app will be the negotiated rates available in your own UPS account. Because these are your specific rates, the app cannot confirm whether they will be higher or lower than the UPS rates you currently receive directly from Shopify’s discounted UPS rates, as those are independently negotiated by Shopify.

Why were USPS rates failing for multiple box sizes in my order, and why was UPS label generation failing before integrating UPS OAuth?

The USPS rates were failing because the system encountered issues calculating shipping rates for the three different box sizes in your order. UPS rates were successfully retrieved; however, label generation was failing because the integration was using an old UPS API method lacking OAuth authentication. Without OAuth, the UPS labels could not be generated properly. Updating to the new UPS OAuth integration (using the UPS Rest API) resolves these issues by providing secure, authenticated access to UPS services, enabling accurate rate fetching and label creation for multiple boxes.

Why was PostNord selected for shipping instead of UPS Expedited when the automation rule setup specifies UPS Expedited for the “FREE UPS Expedited” shipping method? Is it okay to have both Automation Rules and Carrier Selections set in the app?

The automation rules and carrier selections can coexist, but discrepancies can arise if rules are not perfectly aligned with carrier configurations. In your case, the order #32390 was confirmed to be fulfilled with UPS Expedited as expected, and the automation rules were configured correctly. However, manual selection or misalignment between automation rules and carrier settings might cause unexpected carrier assignments like PostNord. It is important to ensure that automation rules precisely match the shipping method names and the carrier selections reflect those methods accurately to avoid mismatches.

Why might UPS shipping rates still appear high after adjusting box sizes in the PluginHive app, and what can be done to further reduce rates?

UPS shipping rates depend on several factors, including shipment volume, region, and packaging. Even after adjusting box sizes to reduce prices, rates may remain high due to account-specific discount structures or shipment volume that does not qualify for better discounts. To explore optimizing your rates further: 1. Review your current UPS contract and negotiated rates directly with UPS. 2. Ensure your PluginHive account details correctly reflect your negotiated rates. 3. Consider consulting with PluginHive support via Zoom or a call to review the app configuration and shipping profile in detail. 4. Understand that UPS discounts vary by volume and region and may not be further reduced if shipment quantity is low.

Why isn’t UPS SurePost showing up at checkout anymore?

If UPS SurePost rates are missing at checkout, try uninstalling and reinstalling the PluginHive app. This process resets the app configuration and often resolves issues with shipping methods not appearing. After reinstalling, verify that UPS SurePost is showing at checkout again. If the problem persists, further troubleshooting or checking app settings may be required.

Why is UPS Ground still showing as a shipping option for Puerto Rico even after setting shipping zones and rate automation in PluginHive?

If UPS Ground still appears as a shipping option after configuring zones and rate automation in PluginHive, it may be necessary to verify your shipping settings directly within Shopify, since Shopify also controls shipping methods displayed during checkout. Ensure that: 1. Your Shopify shipping profiles and zones exclude UPS Ground for the Puerto Rico region. 2. The Shopify carrier-calculated shipping settings align with the rules set in PluginHive to avoid conflicts. If you continue to see unintended shipping options, review Shopify’s shipping settings or consult with PluginHive support for a deeper check, possibly requiring collaborator access to your Shopify store for troubleshooting.

Why is there a 5-7 second delay in showing UPS shipping rates at checkout using the PluginHive app, and how can this be addressed?

Typically, shipping carriers provide rates within 3-4 seconds. In your case, the delay is affected by the following factors: 1. You have configured three automation rules in the PluginHive app. When a transaction occurs, an additional 1 second may be needed for the app to select the suitable rule and fetch appropriate rates. 2. The team has observed a 1-2 second delay beyond this, which is currently under investigation for any internal settings causing it. 3. If multiple UPS services are enabled in a single automation rule, and some services are unavailable during a rate request, those show as “Failure” which may add to the apparent delay. However, available services are still shown correctly. To reduce delay and optimize checkout performance: – Review and possibly reduce the number of UPS services enabled in your automation rules to only those necessary for your business, as this can reduce API call complexity and response time. – Regularly monitor the Response XML to identify available services and adjust your automation rules accordingly. – Update address details and automation rules carefully via App Settings -> Address to ensure consistency. The PluginHive team is actively investigating the source of additional delays and will provide updates.

Why is the UPS shipping rate at checkout lower than the rate when creating the label in PluginHive, and how can I fix it?

This issue can occur if the UPS account number connected to PluginHive is incorrect. UPS account numbers are 6-digit alphanumeric codes, but if a 12-digit number is entered, the rates may not calculate correctly. To fix this: 1. Reconnect your UPS account with the correct 6-digit UPS account number. 2. Go to the PluginHive app and navigate to Settings -> Add Carrier -> UPS -> Add Account, then enter the valid account number. You can find this number at UPS.com under My Profile -> Accounts & Payments. 3. After reconnecting, enable the ‘Send Package Dimensions’ option under UPS Account Settings -> Other Details to ensure rates are calculated based on package size. This will help PluginHive retrieve accurate UPS shipping rates during checkout and label creation.

Why is the shipping cost shown to customers in the checkout cart much lower than the actual UPS label cost we are charged?

The shipping rates displayed to customers are based on your UPS account rates and are dynamically calculated by UPS according to the specific order details, such as Ship From and Ship To addresses, package dimensions, and weight. To verify these rates: 1. Recreate the shipment on UPS.com using the exact order details (addresses, package quantity, weight, dimensions) as in your system. 2. Compare the rate displayed by UPS.com with what customers see in your checkout and what you are charged on the label. 3. If a significant discrepancy exists, capture screenshots showing the shipment details and rates for further investigation. This process helps confirm whether the rates presented to customers align with your actual UPS negotiated rates and label charges.

Why is the information sent to UPS incorrect, such as the CEO’s name being used in “Attention Name,” and how can this be corrected?

The incorrect data transmitted (e.g., CEO’s name or unrelated “Attention Name”) can result from default or outdated data configured within the PluginHive app settings. To correct this: 1. Access the app settings specifically under **Address** and verify the shipper details (Name, Attention Name, Phone Number, Email Address). Adjust these fields to the correct values as needed (e.g., set Attention Name to “Mark Spill” as requested). 2. The “ShipTo” name and email address fields are populated from the customer’s checkout input. If bogus or inconsistent customer names are appearing, ensure your Shopify checkout collects accurate customer details. 3. Note that certain fields like Person Name and Email under Ship To are not mandatory for UPS rate calculation and do not affect shipping charges, but can be corrected for accuracy and compliance by ensuring your store’s customer data collection is accurate and the app address settings are up to date. 4. If inconsistencies persist, review and clean your store’s customer data or contact PluginHive support for assistance on data integrations.

Why is my UPS shipping label generation failing for Order 1142, and how can I fix it?

The shipping label generation can fail if your order is processed with an outdated or inactive UPS account. To resolve this, ensure that you are using an active UPS account with valid credentials. In the case of Order 1142, the issue was caused by using an old UPS account. The order was reprocessed with a new UPS account, after which the shipping label could be generated successfully. To fix similar issues: 1. Verify your UPS account status and credentials in the PluginHive app settings. 2. Update to a valid, active UPS account if necessary. 3. Reprocess the shipment after updating the account. If the issue persists, contact support with your order details for assistance.

Why is my 3PL receiving different carrier codes each time for UPS SurePost shipments, and what carrier codes are sent via EDI for each UPS shipping method?

The PluginHive app does not send or assign carrier codes to your 3PL; the carrier codes come directly from UPS and are transmitted unchanged by PluginHive. To resolve discrepancies in carrier codes received for UPS SurePost or other methods, follow these steps: 1. Verify with UPS which carrier codes correspond to each UPS shipping method. 2. Request detailed EDI carrier code logs from your 3PL. 3. Compare UPS documentation against the codes your 3PL receives to identify mismatches. 4. If your 3PL cannot provide EDI logs, ask for any internal mapping or transformation rules they apply that might alter the codes. 5. Provide sample order numbers and exact carrier codes received to PluginHive support or UPS for further investigation. This approach ensures your system’s carrier codes match UPS’s assignments and clarifies any downstream discrepancies.

Why is my 3PL receiving different carrier codes each time for UPS SurePost shipments, and what carrier codes are sent via EDI for each shipping method?

The PluginHive app itself does not send or assign carrier codes to your 3PL. The carrier codes you receive via EDI come directly from UPS, and PluginHive transmits this information without modification. To resolve discrepancies or variations in carrier codes received by your 3PL for UPS SurePost or any other shipping methods, follow these steps: 1. Verify the carrier codes directly with UPS to understand which codes are officially assigned to each UPS shipping method. 2. Request detailed documentation or logs from your 3PL showing the carrier codes they receive via EDI. 3. Compare the codes from UPS documentation with those received by your 3PL to identify inconsistencies. 4. If your 3PL cannot provide EDI logs, request any mappings or transformation rules they apply after receiving data to see if variations arise there. 5. Share sample order numbers and the exact carrier codes received so that PluginHive support or UPS can further investigate the source of any discrepancies. This process helps ensure the carrier codes reflected in your system align with those issued by UPS and received by your 3PL, clarifying any mismatches caused downstream.

Why is it necessary for a customer to provide their phone number for shipping label generation when using UPS through the app?

Providing a phone number in the shipping address is mandatory for UPS shipments due to UPS’s requirements. Without a valid phone number, the app will generate an error such as: “Missing or invalid ship to phone number.” To resolve this, ensure that the customer’s contact number is included in the shipping address during checkout. You can also prevent future errors by making the phone number a required field in Shopify by going to **Shopify Settings > Checkout > Customer information**, selecting the option to require the shipping address phone number, and saving the changes. This ensures that phone numbers are collected for all future orders.

Why does the UPS Standard – FREE shipping option disappear from checkout when a discount code is applied, and why does the message “The shipping options have changed for your order. Review your selection and try again” appear?

The UPS Standard – FREE shipping option that disappears after applying the discount code is configured within your Shopify Shipping Profile based on a condition—specifically, orders above $ 60. When a discount code is applied, the order subtotal may drop below this threshold, causing Shopify to remove this option. The message “The shipping options have changed for your order. Review your selection and try again” is generated by Shopify’s checkout to notify customers the available shipping options have updated. Since all shipping options provided by the PluginHive app remain visible before and after applying the discount, the disappearance of UPS Standard – FREE and the message is due to Shopify’s shipping profile settings, not the PluginHive app. To resolve or investigate this further, you should contact Shopify support about this checkout behavior.

Why do UPS SurePost (Ground Saver) rates shown in the PluginHive app appear as published rates rather than negotiated rates?

This typically occurs if the UPS account entered in the PluginHive app is not set up with negotiated UPS rates or the account credentials are incorrect. To resolve this: 1. Confirm with UPS or your UPS account representative whether your UPS account number has negotiated SurePost rates enabled. 2. Verify that the UPS User Number and profile details entered in the PluginHive app exactly match the credentials associated with the negotiated rates account. 3. Update the UPS credentials in the PluginHive app’s UPS carrier settings if any discrepancy is found. 4. After updating, clear any rate caches or re-trigger the rate request in your Shopify store to verify that the correct negotiated SurePost rates are returned. If uncertainty remains, PluginHive support or UPS customer support can assist in verifying the account setup.

Why do UPS shipping rates sometimes fail to show during checkout when using the Multi Carrier Shipping Label app?

UPS shipping rates can fail to appear during checkout if the UPS API does not respond with a shipping rate within 8 seconds. Shopify enforces this timeout to keep the checkout experience smooth and prevent delays. Causes include: 1. Network latency or connectivity issues between the Multi Carrier Shipping Label app and UPS systems. 2. Incorrect or expired UPS API credentials configured in the MCSL app. 3. Temporary UPS service outages or rate calculation delays. 4. High server load or performance issues on your store or app side. To mitigate this, ensure your UPS credentials are correctly set up, confirm your account is in good standing, and test checkout rates periodically. If needed, consult UPS support for service status or API access issues.

Why do UPS shipping rates fail at checkout when customers order quantities exceeding 350 items, and how can this limit be increased?

UPS rate calculation within the app has a default restriction limiting line item quantities to a maximum of 350 per product. When an order exceeds this quantity, rate fetching fails at checkout because the request surpasses the allowed limit. To resolve this and accommodate larger orders, the quantity limit can be increased on a per-store basis. For example, increasing the limit to 2500 items enables the checkout to fetch UPS rates correctly for orders up to that quantity. This update requires intervention from support or the app team who can adjust the backend settings for your store. After the limit is increased, customers will be able to place orders with higher quantities without rate calculation errors at checkout.

Why do UPS rates show differently at the checkout compared to manual checks on the UPS portal despite providing credentials?

Differences in UPS rates between the app checkout and the UPS portal can occur due to several factors: 1. Packaging settings in the app may not be configured as per your shipping requirements, causing rate discrepancies. 2. The app calculates rates based on the configured packaging, product dimensions, weight, and selected shipping services. 3. Ensure that the app’s packaging configuration accurately reflects how products are boxed and shipped. To resolve this: – Review and update the packaging settings in the PluginHive app to align with how you store and ship your products. – Confirm that carrier credentials are valid and properly linked. – Schedule a session with PluginHive support to review your packaging and rate setup for alignment.

Why do rates shown by the PH MultiCarrier Shipping Label app sometimes differ from those on the UPS website?

Rate differences can happen because: – UPS rates on the website may include an Insured Value (insurance) charge, which the app does not apply by default. – If insurance is enabled on your UPS account or manually applied during rate checks on the UPS site, shipping charges will be higher there. – The app’s rates exclude insurance unless configured otherwise, resulting in lower displayed rates. To clarify discrepancies, review whether insurance or any additional services are applied during UPS website rate calculations.

Why do only one of multiple flat rate shipping rules for Canada Post and UPS appear in the cart even though both are configured and triggered?

Shopify’s platform limits displaying multiple flat rate shipping options at checkout if they have the same price or the same shipping method name. Specifically: 1. When multiple flat rates have the same name or the same price, Shopify only displays the first one in checkout, hiding others. 2. This is a Shopify limitation and not a PluginHive app issue. 3. To work around this, you must: – Assign unique names for each flat rate shipping rule (e.g., include carrier name and price range). – Ensure the flat rates have different prices if you want multiple to display simultaneously. 4. If two flat rates have identical prices, Shopify collapses them into one display line, hiding the others. 5. As a practical solution, consider using a single flat rate for your preferred carrier with the desired rate and offer the other carrier as a calculated rate. This approach reduces conflicts and ensures customers see at least one shipping option per shipping tier without Shopify hiding them.

Why do my settings in the UPS rate automation app revert back after I save them and leave the app window?

This issue is typically related to unsynchronized or conflicting automation rules and possibly app session behavior. To prevent settings from reverting: 1. After saving settings, ensure you finalize and activate the configuration rather than just saving in a draft or partial state. 2. Confirm there are no multiple conflicting automation rules present; delete redundant or inactive rules to avoid overwrites. 3. Always reconnect your UPS account if prompted to maintain session integrity. 4. Use a stable browser session for the configuration process to ensure settings persist. 5. If after following these steps the issue persists, reach out to support to check for specific account or app bugs. By carefully managing and activating the correct automation rules, your settings will remain consistent after saving.

Why can’t we create the UPS label from the PluginHive app for a shipment to a customer address in New Zealand?

The shipment to the customer address does not support the Delivery Signature special service, causing the shipping rates to fail within PluginHive. Disabling the Delivery Signature requirement for that shipment resolves the issue and allows the order to proceed to Processing status. This indicates that some destination addresses may not support certain special services, impacting label creation in the app.

Why aren’t FedEx and UPS adding the cost for Insured Value/Declared Value to shipping rates, while Canpar does?

The shipping rates displayed by the app are calculated directly through the carriers’ APIs. To have the Insured Value included in the FedEx and UPS shipping rates shown at checkout, you must enable the Insurance option within the app for these carriers. Specifically, you need to: 1. Open the PluginHive app and navigate to the Rates Automation section. 2. Locate the Rates Automation rules applied to FedEx and UPS. 3. Ensure that the Insurance setting is enabled for these carriers within each relevant automation rule. 4. Save the changes and test the checkout rates again to confirm the Insured Value charges are included. Without enabling Insurance in these rules, the FedEx and UPS rates will not reflect the additional cost for Declared or Insured Value.

Why are UPS shipping rates showing much higher at label purchase compared to checkout rates in the MultiCarrier Shipping Label app?

The rate discrepancy occurs because the checkout rates are provided by the MultiCarrier Shipping Label (MCSL) app, including a small markup, whereas the label purchase outside the app may use different shipping parameters. Specifically: 1. At checkout, the MCSL app calculates UPS rates based on the package’s ship-from and ship-to addresses, weight, and dimensions, adding a markup (e.g., $1.50). 2. If you generate the label outside the MCSL app (for example, using Shopify’s native UPS integration), the shipping package chosen may differ in characteristics, causing the UPS label cost to be higher. 3. To avoid this discrepancy, generate shipping labels directly within the MCSL app to ensure consistency between checkout and label purchase rates. 4. If label creation outside the app is necessary, verify that package details exactly match those used at checkout, including dimensions, weight, and shipment options. 5. For troubleshooting and integration review, a direct discussion or support call is recommended to confirm setup and usage flow.

Why are UPS LTL freight shipping options removed or unavailable in PluginHive?

UPS LTL freight services are no longer supported in the PluginHive platform because UPS has discontinued or does not provide integration support for LTL freight within the app. As a result: 1. LTL freight shipping options are being removed from the carrier service selection lists within PluginHive. 2. Users should avoid including UPS LTL freight in their shipping configurations. 3. For heavy shipments requiring LTL freight, consider using other supported carriers or shipping solutions outside of PluginHive. 4. PluginHive recommends managing shipments over the maximum weight per package by splitting them into multiple UPS Ground packages using the existing packaging configuration with a max weight of 150 lbs. If you need help adjusting your shipping rules accordingly, PluginHive support is available to assist.

Why are there discrepancies between the shipping rates shown in PluginHive and the UPS or FedEx websites, even after enabling residential address classification?

Discrepancies often occur due to differences in package details and address data used by the systems. To minimize these discrepancies: 1. Verify the **ShipFrom** and **ShipTo** addresses match exactly on both PluginHive and carrier websites. 2. Confirm package details: weight and dimensions are crucial as carriers calculate rates based on volumetric and actual weight. 3. Update your product dimensions in PluginHive: – Go to **App → Products → All Products**. – Use the **Export CSV** option to get your product list. – Add or update the dimension fields (length, width, height) in the CSV file. – Import the updated CSV back into the app via **Import CSV**. 4. Use the **weight-based packing method with volumetric weight option enabled** for accurate packing and rate calculation. 5. To validate rates, attempt creating the same shipment on UPS.com or FedEx.com using identical order and package specifics and compare results. 6. If discrepancies remain, provide full order detail screenshots from both PluginHive and carrier websites for support to investigate further. This approach ensures you’re feeding the most accurate data to the rate calculators, reducing mismatches.

Why are the UPS shipping rates showing in PluginHive underquoting or overquoting compared to the rates on the UPS website?

The shipping rates displayed in PluginHive directly reflect the rates retrieved from your own UPS account linked to the app. The variations you see—underquoting or overquoting—occur because the app fetches live rates based on your specific UPS account details and the shipping parameters you set, including the use of your Shipper Number and whether Negotiated Rates are enabled. To verify the accuracy: 1. Use the exact shipment details (origin address, destination address, package weight, and dimensions) from your order shown in the app. 2. Enter these details into the UPS website (http://ups.com) while logged into your UPS account. 3. Compare the rates displayed on UPS’s site with those in PluginHive. 4. Adjust your UPS account settings in PluginHive (such as enabling Negotiated Rates or switching between default and account-linked rates) to align with your desired quoting behavior. If discrepancies persist or you require personalized assistance, you can schedule a Zoom call with PluginHive support to diagnose the issue live.

Why are the UPS shipping rates displayed in the PluginHive app higher than the rates shown when purchasing shipping labels directly through Shopify?

The discrepancy occurs because the UPS rates in the PluginHive app are calculated based on the UPS account you have connected to the app, while Shopify may be using its default UPS account, which often offers different rates. Additionally: 1. The PluginHive app calculates shipping based on the order weight you provide (e.g., 3.08 Kgs in your example). 2. To verify accuracy, recreate the shipment on ups.com using your UPS account details and the exact package weight to compare rates. 3. If issues persist, you can schedule a support call via PluginHive’s booking link to review your configuration and ensure correct setup of package dimensions, weights, and account integration.

Why are the shipping rates still showing as low after enabling the app in shipping zones and removing Shopify’s UPS options?

Two important settings in the PluginHive app must be enabled for accurate dimension-based shipping rates: 1. ‘Use Address Classification’ – to classify customer addresses correctly for rate calculation. 2. ‘Send Package Dimensions’ – to send product dimensions to carriers for volumetric shipping rate calculations. If these are not enabled, the app will calculate rates based only on weight. Action steps: – In the app dashboard, go to Settings > Carriers > UPS. – Enable ‘Use Address Classification’ and ‘Send Package Dimensions’. – Save settings and test rates again by changing order details like shipping address or customer name to trigger updated rate calculations.

Why are the shipping rates shown in the PluginHive app different from the contracted UPS rates I have?

The rates shown in the app are fetched directly from UPS using your UPS account credentials. If the rates do not reflect your contracted (negotiated) rates, this usually indicates an issue with the UPS account setup within the app. Specifically, an error such as “User Number combination is not qualified to receive negotiated rates” suggests that the UPS account details entered (Account Number, User ID, Password) may be incorrect or incomplete. To resolve this, verify and correctly input your UPS Account Number, User ID, and Password into the app.

Why are the shipping rates displayed in the app cheaper or inaccurate compared to UPS rates?

The likely cause is that the Rate Automation rule in the PluginHive app has been disabled. To resolve this and get accurate shipping rates, follow these steps: 1. Log in to your PluginHive app dashboard. 2. Navigate to the Rate Automation settings. 3. Enable the Rate Automation rule to allow the app to fetch real-time and correct rates. 4. Perform a test transaction at checkout by adding a couple of products to your cart. 5. Simultaneously, visit ups.com and perform the same transaction with the same parameters to compare rates. 6. Verify that the rates displayed during checkout in your store match the UPS rates. If discrepancies persist, collect screenshots of both the checkout page in your store showing the rates returned and the UPS website displaying corresponding shipping rates with all details visible. Share these screenshots with support for further diagnosis.

Why are Shopify backup shipping rates being used frequently instead of the PluginHive UPS or Canada Post rates on my store’s checkout?

Shopify backup rates are triggered when the PluginHive app does not return shipping rates in a timely manner during checkout. In your case, delays occurred because UPS rate fetching was taking longer than expected, primarily due to the app also querying Freight LTL rates, which slowed down the process. When the app’s rate response times out, Shopify’s backup shipping rates automatically appear as a fallback at checkout.

Why are shipping prices different between the PH MultiCarrier Shipping Label plugin and UPS.com for the same shipment details?

Price differences between the plugin and UPS.com for the same shipment can be caused by: 1. Account Number: UPS rates are tied to your UPS account. If your UPS account number is not correctly configured or used within the plugin, you may see default or public rates rather than your negotiated rates. 2. Missing or inaccurate shipment details in the plugin, such as origin address, package dimensions, or declared weight. 3. Plugin settings other than package type remaining unchanged, so only the package type was updated, no other rate-related settings were altered. To troubleshoot rate differences: – Verify that your UPS account number is correctly entered and active in the plugin’s UPS carrier settings. – Recreate the shipment on UPS.com while logged into your UPS account to confirm the exact rates applicable. – Compare shipment details (origin, destination, package dimensions, weight) carefully to eliminate mismatches. – If discrepancies persist, provide full screenshots including account number, addresses, package details, and displayed rates for further analysis.

Why are shipping options like UPS Standard removed from checkout when a discount code is applied, and why does the message “The shipping options have changed for your order. Review your selection and try again” appear?

This issue occurs because the PluginHive Rates Automation app calculates shipping rates based on product prices received from Shopify at checkout, which reflect pre-discount values. When a discount code is applied, Shopify’s checkout recalculates order totals but does not send those discounted prices in the shipping rates request. As a result, the configured Flat Rate (e.g., UPS Standard) calculated on non-discounted prices may no longer align with the recalculated total including discounts, causing Shopify to invalidate the previously selected shipping option and display the error message. The app cannot apply discounts directly during the shipping rate calculation step in checkout because Shopify does not provide discounted prices in the rate request. After order placement, the app can recalculate using discounted prices for fulfillment purposes, but the real-time shipping rates at checkout remain unaffected by coupon discounts due to Shopify’s integration design.

Why are shipping labels generated with Canada Post even when a customer selects UPS as the carrier?

This happens because the label generation rules in the PluginHive app are configured to generate labels only for Canada Post services. Specifically, under **App > Settings > Automation > Setup**, only Canada Post shipping rules are enabled. As a result, the app generates Canada Post labels regardless of customers selecting UPS. To correct this: 1. Navigate to **Settings > Automation > Setup** in the PluginHive app. 2. Review the shipping service rules and ensure that UPS services are enabled and properly configured alongside Canada Post. 3. Adjust the rules so that orders requesting UPS use UPS for label generation. 4. Save the updated configurations. After these changes, the app will generate shipping labels matching the carrier selected by the customer.

Why are orders in the PH Multi Carrier app showing the wrong shipping carrier (UPS Ground) instead of the selected USPS Ground Advantage for free shipping, and how can this be resolved?

This issue occurs because the carrier name configured for free shipping in Shopify does not match the carrier display name used in the PH Multi Carrier app. To resolve this mismatch and ensure accurate carrier representation: 1. Identify the exact carrier name used in Shopify for the free shipping method (e.g., “USPS Ground Advantage”). 2. Check the carrier display names configured in the PH Multi Carrier app. 3. Create a new automation or mapping within the PH Multi Carrier app that aligns the Shopify free shipping carrier name with the corresponding display name in the app. This ensures that orders selecting free shipping in Shopify will reflect the correct carrier in PH Multi Carrier. 4. Test with new orders to confirm that the correct carrier appears in the app. By synchronizing the carrier names between Shopify and the PH Multi Carrier app through this automation, shipments will display accurately, preventing delays or confusion in order fulfillment.

Why are only FedEx Ground and UPS Ground shipping options appearing at checkout, and how can I display all available shipping options to customers?

The display of shipping options is controlled by settings within the PluginHive app, specifically under **App Settings > Shipping Rates > Rate Automation**. If only FedEx Ground and UPS Ground are appearing, it usually means that the Rate Automation rules are set to include only these specific services. To show multiple shipping options: 1. Log in to your PluginHive app dashboard. 2. Navigate to **Shipping Rates > Rate Automation**. 3. Review the shipping rules set up for each carrier (FedEx, UPS). 4. Add or select the additional shipping services you want to offer to customers (e.g., FedEx Express, UPS 2nd Day Air). 5. Save the changes and then test at the checkout page to confirm the selected services appear as options for customers. This approach ensures that customers see all available shipping options and can choose one that fits their budget.

Why are my UPS shipping rates showing as very high, such as 232.95, in the PluginHive app?

High UPS shipping rates typically occur because your UPS account is not properly connected to the app, causing the app to display UPS default rates instead of your negotiated rates. This can happen due to: 1. Incorrect account integration or authentication failure. 2. Additional spaces or errors in the UPS Account Number entered during integration. To resolve this: – Delete the current UPS account integration from the app. – Re-add the UPS Account ensuring there are no extra spaces or typos in the account number. – If the issue persists, contact support for assistance in reconnecting your UPS account correctly.

Why are multiple UPS shipping options showing at checkout despite only renaming and expecting a few specific ones like USPS Ground Advantage, Standard, Expedited, and Express to appear?

The issue occurs because there are multiple shipping rate automation rules enabled for UPS in your PluginHive app. Specifically, one rule (“UPS – Contiguous United States”) had only the desired 3 UPS services enabled, but the second rule (“UPS – Other United States”) had all UPS services enabled, causing the additional service options (like 3 Day Air) to show up at checkout. To fix this, disable or modify the secondary rule and ensure only the UPS services you want are enabled in your active shipping rules. After adjusting the rules, clear your website cache and test the checkout page again to confirm that only the intended shipping options appear.

Why are labels for Northern Ireland shipments printing as ‘KEY’ instead of ‘EDI’ through the PluginHive UPS app, while UPS.com generates ‘EDI’ labels for the same shipment details?

The printing of ‘EDI’ or ‘KEY’ on UPS labels is controlled automatically by UPS through their API based on the shipment parameters, including origin, destination, and service type. If PluginHive generates a ‘KEY’ label but UPS.com generates ‘EDI’ for the same shipment details, it suggests a discrepancy in how PluginHive’s API request interacts with UPS or how certain parameters are set in the PluginHive integration. Since ‘EDI’ is an account-level functionality that applies based on shipment details, UPS support needs to verify whether the shipment qualifies for ‘EDI’ and if PluginHive’s API requests correctly include the necessary data to trigger ‘EDI’-type label generation.

Why are backup shipping rates sometimes used at checkout instead of the live UPS rates from the PluginHive app?

Backup shipping rates are triggered when the live rate request to the UPS API experiences a delay or timeout. Specifically, if the UPS API takes too long to respond due to network latency or connectivity issues, Shopify times out the request and automatically defaults to using backup rates instead. This behavior ensures the checkout process is not blocked but means live UPS rates are temporarily unavailable. To minimize this occurrence, you can: 1. Monitor your network stability and speed to ensure timely communication with UPS servers. 2. Check the PluginHive rate request logs regularly to identify any consistent delays or errors in the API response. 3. Understand that occasional delays may happen due to external factors affecting UPS API response times and are not caused by your store’s settings. By keeping an eye on these factors, you can better manage and troubleshoot instances when backup rates are applied.

Why am I seeing two UPS Ground shipping options at checkout despite setting flat rate rules, and how can I fix this?

Seeing duplicate UPS Ground options usually indicates that both carrier-calculated rates and flat rate rules are pulling the same service. To fix this: 1. Verify your flat rate rules configuration in the PluginHive app under **Shipping Rates > Rate Automation Rules** to ensure only one UPS Ground rule (or none, if you want to remove it) is active. 2. Check if UPS Ground service is enabled in the carrier profile; disable it if you want to fully exclude it. 3. Confirm that no overlapping rules or settings allow UPS Ground to appear twice (e.g., both flat rate and carrier rates enabled simultaneously for Ground). 4. Clear any cache or session cookies to refresh the checkout rates. If the issue persists, provide a screenshot of your checkout page (showing products, address, and shipping options) and your Shopify store URL to support for detailed troubleshooting.

Why am I seeing two options for USPS Priority Mail shipping in checkout after setting up USPS and UPS rules in the PH app?

This occurs because there are two sources for USPS Priority shipping options: – The PH app provides USPS Priority options based on your automation and carrier API rates (calculated using ShipFrom, ShipTo, and package data). – Shopify may still have its own USPS Priority Mail shipping method active if not removed. If you had removed Shopify’s USPS shipping, the Shopify-managed USPS Priority Mail would no longer appear. Make sure to remove or disable USPS shipping options from Shopify settings to avoid duplicate listings and rely solely on the PH app’s USPS Priority Mail service.

Why am I seeing only one shipping option (freight) at checkout for a shipment, whereas previously UPS and FedEx Ground options were also shown?

UPS and FedEx Ground have weight limits for packages: they handle shipments up to 150 lbs. Packages over 150 lbs are categorized as freight shipments. UPS does not support freight shipping, so only FedEx freight options appear for heavier parcels. Therefore: 1. If your shipment exceeds 150 lbs, UPS options will not be available at checkout. 2. FedEx freight services are shown since they handle heavier shipments. 3. You can verify available shipping options using each carrier’s rate calculator with your shipment details. This explains why shipping options may reduce based on shipment weight categories.

Why am I no longer getting UPS shipping rates after adding FedEx, and how can I fix this?

If UPS rates are not displaying after adding FedEx, take these steps: 1. Ensure that the Shopify store’s Shipping and Delivery settings grant PluginHive access to manage carrier-calculated shipping rates. This access is separate and must be explicitly approved under Shopify’s settings. 2. Confirm that UPS is enabled and correctly configured in the PluginHive app settings, including valid credentials and shipping service options. 3. Check your shipping zones and confirm that UPS shipping services are assigned to the appropriate zones. 4. After making these adjustments, refresh the carrier rate connections by logging out and back into the carrier accounts within PluginHive if required. 5. If you have granted collaborator access but not access specifically to the Shipping and Delivery section in Shopify, approve this access to allow PluginHive to fetch accurate rates for UPS.

Which UPS credentials are required to ensure proper authentication with the PluginHive app?

To authenticate your UPS account in the PluginHive app, you need to provide the following credentials accurately: 1. UPS Account Number 2. UPS Account User (the user registered with UPS associated with your account) 3. Ensure all credentials are valid and correspond to your active UPS account details. If you have recently updated any part of your UPS login or account information, you must update these details in the PluginHive app and reconnect your UPS account to maintain valid authentication.

Which Shopify plan do I need to display live UPS shipping rates at checkout?

To display live UPS shipping rates at checkout, your Shopify store must have the Carrier Calculated Rates feature enabled. This feature is provided in: – Advanced Shopify Plan – Shopify Plus Plan – Shopify Plan (currently $29/month) If you are on the Basic Shopify Plan ($9/month), the Carrier Calculated Rates feature is not included by default. You have these options: 1. Upgrade to the Shopify Plan or above. 2. Add Carrier Calculated Rates as an add-on for $20/month by contacting Shopify support. 3. Alternatively, upgrade your Shopify billing to yearly to get CCR included at no extra cost if on the Shopify Plan. Please contact Shopify support directly to upgrade or enable CCR.

When switching fulfillment centers from the USA to Denmark, how can I create a shipping label using PH Multicarrier instead of manually creating one via UPS?

PH Multicarrier does not automatically generate a new shipping label when you switch fulfillment centers on your order. To create a shipping label through PH Multicarrier in this scenario, you need to: 1. Ensure the order is linked to the correct fulfillment center in your store’s settings. 2. If the order is already fulfilled, you cannot generate a new label for it; instead, create a new order for the shipment from your Denmark fulfillment center. 3. For new unfulfilled orders associated with the Denmark fulfillment center, use PH Multicarrier as usual to generate shipping labels automatically. If you need to ship an already fulfilled order from a different location, you may need to manually create the label on the carrier’s website or create a new order reflecting the new fulfillment source.

When printing shipping labels through the app, will the shipping charges reflect my UPS negotiated rates or Shopify’s rates?

When printing labels, the shipping charges will reflect the actual rates from your UPS account — your negotiated UPS rates — and not the Shopify rates or the discounted rates shown at checkout. The app imports orders from Shopify and assigns the UPS service based on your account details for label generation, ensuring accuracy and consistency with your UPS billing.

When experiencing a high rate of shipping rate failures (50-75%), with backup rates showing instead of multiple UPS options, is there a way to add rates back without causing failures?

PluginHive currently allows you to set both flat rates and calculated rates, but it does not support setting backup rates explicitly. If rates are failing and backup rates are showing, it typically indicates an issue with the live calculated rates. You can: – Review and troubleshoot shipping rule configurations to remove conflicting or unsupported services. – Specifically avoid using deprecated or unsupported carriers/services (e.g., UPS TForce rates are no longer supported and can slow processing). – Disable shipping rules for unsupported services to reduce rate failures. Implementing these steps can help regain failed rate options without breaking your setup.

What steps should I follow to set up UPS negotiated rates correctly in PluginHive Multi-Carrier Shipping Label app?

To correctly set up UPS negotiated rates in PluginHive: 1. Obtain your UPS User Number and account credentials from your UPS account with confirmed negotiated rates. 2. Log into the PluginHive Multi-Carrier Shipping Label app within Shopify. 3. Navigate to the UPS carrier configuration section. 4. Enter your UPS User Number, UPS Account Number, and any required passwords or profile details accurately. 5. Ensure that negotiated rates are enabled or flagged if the option exists in the app settings. 6. Save your settings and perform test shipments or rate requests to confirm that negotiated rates display instead of published rates. 7. If negotiated rates do not appear, confirm with UPS support that your User Number supports negotiated rates for the service types used, especially SurePost. 8. Contact PluginHive support for assistance if further troubleshooting is required.

What steps should I follow to confirm that PluginHive is applying the correct negotiated rates from UPS?

To confirm PluginHive is using your UPS negotiated rates: 1. Reconnect and authorize your UPS account in PluginHive. 2. Run a test shipment rate request through PluginHive with parameters matching your actual shipment (origin, destination, weight, dimensions). 3. Log into your UPS account separately and check the negotiated rate for the same shipment details on ups.com. 4. Compare the PluginHive app rate and the UPS negotiated rate—these should closely align. 5. If the PluginHive rate matches the negotiated rate (usually lower than retail rate), your account integration and rate fetching are working correctly. 6. If discrepancies persist, provide shipment details to PluginHive support for further diagnostic assistance. This ensures that your customers are charged accurate, contracted shipping prices at checkout.

What steps did PluginHive take to investigate and address the missing PLD fee charges on UPS shipments?

PluginHive followed these steps: 1. Requested order numbers and UPS invoices from the customer showing the extra charges. 2. Analyzed the shipping request and response data to identify if PLD information was missing or incorrect. 3. Engaged and communicated directly with UPS to understand the exact data requirements causing the missing PLD fees. 4. Enhanced the PluginHive app to amend how package details are passed to UPS based on UPS’s feedback to comply with their PLD data expectations. 5. Informed the customer to generate new labels using the enhanced app to correct the issue.

What should users who generate their own shipping labels (such as via host-to-host integrations) do to comply with the new UPS labeling requirements for Germany?

Users who create their own shipping labels outside of UPS’s provided systems (like host-to-host integrations) should refer to the UPS Guide to Labeling for specific instructions on how to implement the new label requirements effective January 1, 2025. This guide provides detailed standards to ensure that the new “package” symbol indicating the weight class is properly included on labels for packages between 10 and 20 kilograms and those over 20 kilograms. Accurate weight information must be entered to meet compliance.

What should I do if UPS shipping label generation fails due to incorrect country of origin settings in PluginHive?

If your UPS label generation fails, review the country of origin setting in the UPS carrier configuration within PluginHive: 1. Go to App Settings -> Carriers -> UPS New Carrier settings. 2. Check the “Country of Origin” field and ensure it correctly reflects your shipment origin. For example, switching from “United States” to “United Kingdom” resolved label generation issues in a reported case. 3. Save the updated carrier settings. 4. Attempt to generate shipping labels again for your orders. This adjustment typically resolves errors related to label generation without needing to contact UPS support directly.

What should I do if UPS rates suddenly stop showing and automation rules seem fine?

If UPS rates were working correctly but suddenly stop displaying despite having proper automation rules, it may be due to a temporary disruption or outage on UPS’s side. Follow these steps: 1. Wait for some time and try retrieving UPS rates again later. 2. Contact UPS support directly to check the status of their shipping rate services and confirm whether there is an ongoing issue. 3. Monitor the PluginHive system and your store checkout to see if rates resume normally after the UPS disruption is resolved. If the problem persists beyond UPS service interruptions, reach out to PluginHive support for further assistance and troubleshooting.

What should I do if recent orders show that a different carrier like PostNord was chosen instead of UPS Expedited as per the shipping method name?

To resolve this issue: 1. Provide collaborator access to your Shopify store, including permissions to the Shipping and Delivery settings. 2. PluginHive support will review and, if needed, update the Automation rules in the app to correctly map shipping methods to carriers. 3. Once the automation rules are updated, ensure to test with new orders and verify that the correct carrier (UPS Expedited) is applied. 4. Confirm that the shipping methods on Shopify align with the automation rules in PluginHive. This approach ensures that the automation rules correctly trigger the intended carriers according to shipping method names.

What should I do if I update my UPS credentials but shipping label generation still fails?

If reconnecting and updating your UPS credentials in the app does not resolve the issue, try these steps: 1. Confirm that the UPS account information entered is exactly correct, including account number, username, and password. 2. Reprocess the order by resetting its status to Initial, then prepare the shipment and generate the label again. 3. If the label still cannot be generated, contact support with your order details and the latest error messages so they can manually review and assist with processing the shipment. In some cases, support can reprocess the order status from their side to enable label generation if the system settings are all correct.

What should I do if I don’t have customer phone numbers but PH Multicarrier Shipping Label requires a phone number to generate UPS or Canada Post shipping labels?

To generate shipping labels via PH Multicarrier, the phone number in the shipping address is mandatory for carriers like Canada Post and UPS. If you do not have the customer’s phone number: 1. Go to the Shopify admin and open the order within the PH Multicarrier app. 2. Edit the shipping address for that order. 3. Manually add a phone number. You can use your own phone number if the customer’s number is unavailable, though the carrier recommends the customer’s number to ensure delivery success. 4. After updating the phone number, refresh the rates in the app’s Rates Summary section. 5. Generate the shipping label again. Adding the phone number allows the carrier to contact the customer in case of delivery issues or address confirmation. To avoid this in the future, make the phone number field mandatory in your Shopify store settings to automatically collect this information during checkout.

What should I do if I am unsure how to configure UPS shipping rate rules to ensure accurate rates are shown?

If you are unsure about configuring the UPS shipping rate rules, you can request a live assistance session. For example: 1. Contact support and confirm your availability for a Zoom call. 2. Attend the scheduled Zoom session where a specialist can guide you through connecting your UPS account using OAuth registration and properly setting up your shipping rate rules. 3. During the session, the specialist will verify that the correct rates appear based on your store’s settings and order parameters. 4. After the session, you can follow up with additional questions if needed. This personalized support helps ensure your UPS automation is accurately configured without confusion.

What should I check if I receive the UPS warning message “Your invoice may vary from the displayed reference rates” in PluginHive?

This warning usually appears when incorrect UPS account details have been entered in the PluginHive app. To resolve this: 1. Verify the UPS Account Number, Username, and Password you entered into the app are correct. 2. If there is any discrepancy or error, remove the existing account and re-add it using the accurate credentials from UPS. 3. Confirm that your account has negotiated rates enabled in UPS if applicable, as the app shows your negotiated rates when correctly connected.

What shipping information do customers see when placing an order if I use both UPS and PostNord?

When customers place an order, they will see live shipping rates only for carriers that provide API-calculated rates like UPS. For carriers without live rate support such as PostNord, the shipping cost will not be visible during checkout. You can verify the entire order fulfillment and shipping label generation process by placing a sample order and processing it through the PluginHive app to see what customers experience and how shipping is handled internally.

What role do Rate Automation rules in PluginHive play in UPS rate display, and how should I manage them alongside multiple UPS carrier setups?

Rate Automation rules in PluginHive allow you to customize and control which shipping services and rates display to your customers based on criteria such as carrier, service type, package, and destination. Their role and management include: 1. If multiple UPS carrier setups exist in PluginHive (e.g., connected with different UPS users), Rate Automation rules can selectively enable or disable certain UPS services for each carrier connection. 2. Conflicting or overlapping Rate Automation rules—for example, a secondary rule that enables “ALL UPS services”—may cause unexpected rates or duplicate shipping options. This can lead to confusion or rates appearing inconsistent across carrier setups. 3. To manage correctly, carefully audit all Rate Automation rules related to UPS in your PluginHive app. 4. Disable or delete redundant or conflicting rules, especially if you switch between UPS carrier connections with different logins. 5. When transitioning from one UPS carrier setup to another (e.g., switching from Steve’s login to Stu’s login), ensure only one appropriate Rate Automation rule is active that reflects the services supported by the connected UPS account. 6. If you plan to disable the native Shopify UPS app, make sure all needed UPS services are properly enabled within PluginHive via the correct UPS carrier setup and supported by your active Rate Automation rules. 7. Test thoroughly after adjustments by performing checkout simulations for various packages and destinations to confirm that the correct UPS services and negotiated rates are displayed.

What plan should I choose to use the PH MultiCarrier Shipping Label app to get real-time carrier rate estimates at checkout with USPS, UPS, and FedEx?

You need to be on Shopify’s plan or higher, which includes the Carrier Calculated Shipping API enabled for your store. This will allow the app to show real-time carrier shipping rates (USPS, UPS, FedEx) at checkout. Without this, on the Basic plan, live rate estimates at checkout are not supported by the app.

What is the status of Shipping Rate rules and Carrier Calculated Shipping (CCS) for the stores configured with the PluginHive UPS app?

As per the latest update, the Shipping Rate rules (which affect shipping rates displayed during checkout) remain disabled for all five stores. Additionally, Shopify’s Carrier Calculated Shipping (CCS) feature is not active for IndianaDTF (cf456a-4a.myshopify.com), BostonianDTF (4f529a-f8.myshopify.com), and MusicCityDTF (7ef9fd-9c.myshopify.com). This means customers on these three stores do not receive live UPS shipping rates at checkout currently. The plan is to enable these shipping rate rules once the merchant is ready to proceed.

What is the recommended approach if UPS delivery is confirmed available for an address, but the PluginHive app selects Canada Post as the carrier instead?

1. Verify the shipping service selected within the PluginHive app for the order to confirm whether UPS service is indeed set as default or available. 2. Confirm that the customer’s shipping address is valid and acceptable per UPS guidelines (avoid PO Boxes, verify residential/commercial classification). 3. If UPS is available and confirmed, but the app still assigns Canada Post carrier, review your app shipping profiles and carrier rules to ensure UPS is enabled and prioritized properly for that shipping zone. 4. If necessary, manually change the shipping carrier selection within the app or shipment details before processing the label. 5. Contact PluginHive support for assistance if the system continues to override carrier selection incorrectly. 6. For urgent shipping needs, generate UPS labels outside the app if the system does not properly select UPS despite confirmed delivery capability.

What is the process for starting a free trial and upgrading to UPS Digital Connections via PluginHive?

The general process involves: 1. PluginHive offers a 30-day free trial period for customers to evaluate the multi-carrier shipping label app, including UPS integration. 2. During the trial, users can set up the app, generate labels, and test workflows without charges. 3. After the trial ends, users can upgrade to the fully paid UPS Digital Connections plan to continue using UPS services and advanced features. 4. You can discuss the plan details and trial activation with your PluginHive account manager or support representative. 5. Review PluginHive documentation or contact support for the latest pricing and upgrade procedures to ensure seamless transition. These FAQs cover meaningful integration, setup, UPS SurePost availability, support scheduling, prerequisites for calls, and trial-to-paid upgrade processes, providing clarity and actionable steps for PluginHive users.

What is the correct procedure to generate UPS labels with Saturday Delivery in the PluginHive app?

To generate UPS labels with Saturday Delivery: 1. Ensure Saturday Delivery is enabled in automation rules for UPS Express or UPS Standard services. 2. Enable Saturday Delivery on the matching UPS carrier services in app settings. 3. When processing orders, verify you are using either UPS Express or UPS Standard services, as Saturday Delivery is only available for these UPS service levels. 4. Always refresh updated orders before label generation to reflect latest address changes. 5. Generate the shipping label, and the Saturday Delivery service option should be applied automatically.

What is required to enable the PluginHive app to show calculated UPS rates at checkout on my Shopify store?

To enable live UPS rates from the PluginHive app at your store’s checkout, the following steps and requirements apply: 1. Ensure the Shopify Carrier Calculated Shipping feature is enabled on your Shopify store. This is a mandatory Shopify setting that allows third-party apps like PluginHive to display real-time carrier rates. 2. After enabling this feature, clicking the “Register” button in the PluginHive app will activate UPS rates display immediately at checkout. 3. If the Carrier Calculated Shipping feature is not enabled, clicking “Register” will fail and the app will not show UPS rates on checkout. 4. If you do not have this feature enabled, contact Shopify support to get it enabled for your store. 5. Once enabled and registered, you can optionally disable the app’s shipping rate automation by going to app settings → Shipping Rates → Rate Automation if you want to stop showing rates on checkout. Note: The Carrier Calculated Shipping requirement is imposed by Shopify, not a limitation of the PluginHive app.

What is necessary to ensure compliant label generation for shipments to Germany under the new UPS regulations?

To ensure label compliance for shipments to Germany under the new regulations, the following steps are critical: 1. Accurately enter the package weight when creating a shipment. 2. Use updated UPS systems or integrations that support the new labeling requirements (such as the latest UPS WorldShip version or UPS Ship API integrated solutions like PluginHive). 3. For custom labeling setups, consult the UPS Guide to Labeling to correctly implement the required label symbols. Following these steps will enable the generation of compliant shipping labels reflecting the required “package” symbol that indicates the weight class as per the new German postal law effective January 1, 2025.

What information is required to activate the UPS Digital Connections with PluginHive after verifying rates are accurate?

To activate the UPS Digital Connections with PluginHive after verifying that shipping rates show correctly, you must provide the following details: 1. CTP Code associated with your UPS account. 2. Billing Address linked to your UPS account. 3. The specific CTP plan you want to opt for. You need to obtain these details, preferably by contacting your UPS representative (e.g., Travis from the UPS team), and share them with PluginHive so they can proceed with activating your Digital Connections.

What important actions must be taken following the discontinuation of the old UPS integration by PluginHive?

Following the discontinuation of the old UPS integration (effective August 5), users must: 1. Activate their UPS OAuth account connected to PluginHive, if not already done. 2. Update all shipping rules and workflow configurations to use the new UPS OAuth account details. 3. Schedule assistance calls if needed by booking a time using the PluginHive appointment link to ensure smooth migration. This ensures continuous display of UPS shipping rates and the ability to generate shipping labels without interruption.

What exactly is the contact number required by UPS when generating a shipping label, and where should it be added?

The contact number required by UPS is the phone number of the recipient (Ship To address) of the shipment. It must be included as part of the Shipping Address information for the order. To add the contact number: 1. Open the order details in PluginHive. 2. Change the order status to “Initial”. 3. Edit the Shipping Address section. 4. Enter the recipient’s valid phone number in the phone/contact number field. 5. Save the updated Shipping Address. This contact number is mandatory for UPS to validate the shipment details and generate the shipping label without errors.

What could cause UPS shipping options to change unexpectedly in my Shopify store after initially configuring PluginHive MultiCarrier Shipping, and how can I resolve it?

An unexpected change in UPS shipping options, such as only one carrier showing or all carriers showing, is often related to two key settings: 1. **Shipping and Delivery Settings in Shopify**: Ensure that the **Future Services** option is enabled under the Shipping and Delivery settings in your Shopify admin. If this option is disabled, the app might not return all expected rates properly. 2. **Rate Automation Rules in PluginHive**: When you modify rate automation rules within the PluginHive app, those changes only take effect if **Future Services** is enabled in Shopify Shipping and Delivery settings. Resolution Steps: – Go to your Shopify admin panel, click on **Settings > Shipping and Delivery**. – Verify if **Future Services** (or the option mentioned by PluginHive to allow app rates) is enabled; if not, enable it. – In the PluginHive app, confirm or adjust your rate automation rules, ensuring only desired UPS services (e.g., UPS Ground) are selected. – Save all changes. This combined configuration ensures your intended UPS rates appear consistently at checkout.

What can cause slow or failed UPS shipping rates displaying only backup rates in PluginHive, and how was this resolved?

Causes for slow or failed UPS rate calculations include: – Use of unsupported UPS services such as TForce, which increase processing time and failure rates. – Multiple overlapping shipping automation rules creating complexity. – System slowness causing delays up to 7-15 seconds for rate retrieval, near or beyond checkout limits. In one case, disabling Freight rates (like TForce) for UPS in the shipping rules resolved the issue, enabling multiple UPS rates (ground, next day air, 2nd day air, 3-day) to show consistently without failures. Monitoring after this adjustment is recommended to ensure ongoing stability.

What are the available PluginHive pricing plans for UPS Digital Connections, and how do I choose the right plan for my Shopify store?

PluginHive offers several pricing plans for the UPS Digital Connections (UDC) integration, each with a 2-year validity and a one-time payment. You cannot upgrade to a higher-tier plan during the 2 years, so it is essential to select a plan based on your anticipated shipping volume for the entire duration. The plans are: 1. **Starter Plan** – Cost: $216 (equivalent to $19 per month) – Label limit: Up to 100 labels per month – Duration: 2 years 2. **Popular Plan** – Cost: $696 – Label limit: Up to 1,000 labels per month – Duration: 2 years 3. **Premium Plan** – Cost: $1,176 – Label limit: Up to 3,000 labels per month – Duration: 2 years 4. **Enterprise Plan** – Cost: $2,376 – Label limit: Unlimited labels per month – Duration: 2 years **How to choose:** – Assess your store’s expected monthly shipping volume over the next 2 years. – Select the pricing plan that matches or slightly exceeds your highest projected monthly label volume. – If you anticipate growth in shipping volume, consider starting with a higher-tier plan since upgrades are not allowed mid-term. – Contact PluginHive support or your account manager for further assistance if you need help estimating the suitable plan.

We are based in India and want to ship overseas using UPS. However, we receive a message saying “There are no carriers or apps available for this zone. Change back to flat rate.” Can we still display UPS shipping rates to customers at checkout?

To display live UPS shipping rates to customers, your Shopify store must be on the Shopify plan or a higher-tier plan because the “Carrier Calculated Shipping” feature is only available on these plans. Here are the steps to enable UPS rates for overseas shipping: 1. Upgrade your Shopify store from the Basic plan to the Shopify plan or above. 2. After upgrading, contact Shopify support to enable the “Carrier Calculated Shipping” feature on your store. 3. Once this feature is activated, the PluginHive app can fetch and display live UPS shipping rates to customers during checkout, including shipping to overseas destinations. 4. If you remain on the Basic plan, live UPS rates cannot be shown at checkout; however, the app can still be used for generating shipping labels and processing orders. Please note that the requirement to upgrade and enable “Carrier Calculated Shipping” is a Shopify platform policy and not a limitation of the PluginHive app.

UPS is asking whether we will use ups.com or WorldShip paper for handling Hazmat/Dangerous Goods shipments with your software. How should I answer this?

The app integrates directly with the UPS API (equivalent to ups.com), meaning all shipping labels and documents are generated through this API integration, not through WorldShip paper. Inform the UPS team that you will be using a UPS API-integrated software—the PH Multi Carrier Shipping Label App—to handle Dangerous Goods shipments. This means the shipping documentation comes directly from the UPS API interface, ensuring compatibility with ups.com processes rather than WorldShip.

Should I create separate UPS shipping rate rules for Hawaii, Alaska, and Puerto Rico, or can they be included in the Contiguous United States shipping rule?

Since Hawaii, Alaska, and Puerto Rico are part of the United States, UPS shipping services such as Standard, Expedited, and Express are available for these locations. Therefore, the secondary shipping rule specifically for “Other United States” is not necessary. You can include these states within your primary “Contiguous United States” rule to simplify your setup. Confirm which UPS services you want displayed (e.g., Standard, Expedited, Express), then configure your single rule accordingly to cover all these states without needing a separate rule.

Is UPS SurePost still available for shipping, and can it be used across all states?

Yes, UPS SurePost is currently available for shipments within 48 US states. Despite recent updates from UPS, the integration with USPS for SurePost shipments remains functional as per current PluginHive API configurations. You should refer to the most up-to-date UPS SurePost guidelines and documentation provided by PluginHive to ensure compliance and correct usage: https://www.pluginhive.com/ups-surepost-cost-efficient-shipping/.

Is there a way to set the ‘USPS Ground Advantage’ shipping option as the default selection at checkout when both ‘USPS Ground Advantage’ and ‘UPS Ground’ are free shipping methods in PluginHive Multi-Carrier Shipping app?

The PluginHive app does not control the order or default selection of shipping options displayed on the Shopify checkout page. Shopify manages the sorting and default choice of shipping methods. If Shopify sorts free shipping options alphabetically, a workaround is to create a free shipping option within the app with a name that would appear first alphabetically, thereby influencing the default selection. However, the app itself does not provide a direct setting to select or prioritize a specific carrier option as default. Adjusting shipping options offered (e.g., offering only USPS Ground Advantage and USPS Priority Mail free shipping as you have done) can help influence which option appears as default.

Is there a way to only pass on my UPS discounted rates to customers, without full UPS retail pricing?

Yes. The app uses the negotiated UPS rates linked to your UPS account, so customers see your discounted shipping prices rather than standard UPS retail rates. Additionally, you can adjust the displayed shipping cost by applying a markup or markdown percentage on the rates returned by UPS. This allows you to fine-tune the shipping charge passed to the customer.

Is there a way to know the exact response time when getting shipping rates between the carrier (UPS), PluginHive, and Shopify?

Shipping rates are typically calculated and displayed within a fraction of a second, and the entire process should not exceed the Shopify checkout time limit of 5-8 seconds. Currently, there is no feature available to monitor or view the exact response time for shipping rate requests in PluginHive.

Is there a way to create a shipping label outside of an order in PluginHive? What should I do if an order was picked up by UPS but never scanned, and I need to ship a replacement?

In PluginHive, shipping labels can only be created for orders that are imported from Shopify into the app. To ship a replacement for a lost order, you should: 1. Create a new replacement order in your Shopify store for the items you want to resend. 2. Ensure this replacement order is imported into the PluginHive app. 3. Once the replacement order appears in PluginHive, generate a shipping label for it as usual. 4. Process the shipment through PluginHive with the generated label. This approach allows you to create and manage labels only for valid imported orders within the app.

Is the policy regarding shipping labels and charges the same for FedEx, UPS, and USPS?

Yes, the policy is consistent across FedEx, UPS, and USPS. When you generate a shipping label for an order, you will not be charged for the shipping amount unless the label is physically scanned by the respective carrier’s agent (FedEx, UPS, or USPS). This means you can generate labels without immediate charges, allowing flexibility in shipment processing.

Is it possible to show static UPS shipping prices at checkout using the PluginHive app?

No, the UPS shipping rates displayed by the PluginHive app are dynamic and fetched in real-time using the UPS Transit APIs. This means: – The rates are calculated based on current UPS negotiated rates and package details. – Static pricing or fixed UPS prices cannot be set or displayed through the app at the checkout. – If you require custom static shipping rates, you would need to configure those directly in your store platform or use a different solution designed for static rates.

Is it possible to show Product SKU on UPS shipping labels generated through the PH MultiCarrier Shipping Label app?

Currently, it is not possible to print Product SKU on UPS labels using the app. Only the product descriptions can be printed on the shipping label as per current UPS API and app capabilities.

Is it possible to remove the estimated delivery time shown for UPS shipping options during checkout while keeping it disabled for USPS?

Yes, you can disable the estimated delivery time display for all shipping services, including UPS, by following these steps: 1. Navigate to your app dashboard. 2. Go to **Settings** > **General** > **Shipping**. 3. Locate the option labeled **Estimated Delivery At Checkout**. 4. Disable this option to turn off the estimated delivery time display for all shipping methods, including UPS. This will ensure that no estimated delivery timeframe appears during checkout for UPS or any other carrier.

Is it possible to integrate UPS shipping rates via SendCloud within the PluginHive app?

No, the PluginHive app does not support integration with UPS via SendCloud. However, if you have a UPS account created directly with UPS (not through SendCloud), you can add this UPS account directly within the PluginHive app to display UPS calculated shipping rates at checkout.

Is it possible to integrate PluginHive into a workflow where Shopify shipment data needs to sync back with FileMaker, which Dean’s Beans uses to print UPS labels and manage orders?

PluginHive provides full cart customization and automation options and can manage multiple carriers including USPS and UPS from Shopify. However, since Dean’s Beans uses FileMaker to manage both wholesale and retail orders and print UPS labels, a critical factor is whether shipping data from PluginHive can be fed back into FileMaker. This type of integration generally requires a custom data synchronization between PluginHive’s system and FileMaker, either via API or middleware, to ensure seamless data flow between Shopify shipments processed through PluginHive and order fulfillment in FileMaker. It is advisable to connect PluginHive developers with Dean’s Beans technical team to explore the feasibility and create a custom solution for syncing shipment information from PluginHive back into FileMaker.

Is it possible to get UPS shipping rates automatically at checkout using the PH Multi Carrier Shipping Label app on Shopify?

Yes, the PH Multi Carrier Shipping Label app supports showing UPS shipping rates automatically at checkout. To enable this, your Shopify store needs to have the Carrier Calculated Shipping feature activated. Once enabled, the app can fetch and display real-time UPS shipping rates during the customer’s checkout process.

Is it possible to generate a UPS prepaid label with COD information included as reference points on the label using the PluginHive app?

No, the PluginHive app currently does not support generating UPS prepaid labels with COD (Cash on Delivery) information included as reference points on the shipping label. This feature is not available within the app’s capabilities. Users needing such specific label configurations will need to explore alternative solutions outside the PluginHive app.

Is it possible to apply a specific shipping rule for a particular customer, such as charging regular UPS rates plus an additional 18%, while maintaining a flat rate for the rest of the store?

Currently, PluginHive allows you to set shipping rules based on conditions like shipping Zone, Order Price, Total Weight, Quantity, and others. However, it does not support creating automation rules based specifically on individual customers. Therefore, you cannot apply UPS Ground rates plus an 18% surcharge uniquely for one wholesale customer while keeping a flat rate for others. You can continue using your flat rate setup for the store, but per-customer shipping rate modifications are not supported at this time.

Is it possible to add Delivered at Place (DAP) as an option in the Terms of Sale (Incoterms) dropdown in the PluginHive Shopify app for UPS shipments?

Currently, the PluginHive Shopify app does not include Delivered at Place (DAP) as a selectable option in the Terms of Sale (Incoterms) dropdown for UPS shipments. The app’s available options are based on UPS’s supported Incoterms integrated within the system. If a required Incoterm like DAP is missing, users can request its addition by contacting PluginHive support with relevant documentation or screenshots. The support team will evaluate the request and coordinate with developers to determine feasibility for inclusion in future updates. Meanwhile, users must select from the existing available terms within the app for shipment scheduling and label generation.

Is it possible to add Delivered at Place (DAP) as an option in the Terms of Sale (Incoterms) dropdown in the PluginHive Shopify app for UPS shipments?

Currently, Delivered at Place (DAP) is not available as a selectable option in the Terms of Sale (Incoterms) dropdown for UPS shipments within the PluginHive Shopify app. The app’s Incoterms options reflect those supported by UPS and integrated into the system. If you require DAP or other missing Incoterms, you can request their addition by contacting PluginHive support with documentation or screenshots. The support team will review the request and coordinate with developers to assess the feasibility of adding the new terms. Until then, you must use one of the existing available Incoterms options in the app for scheduling shipments and generating labels.

If there is a difference between the “total before discount” and “with discount” rates from UPS compared to PluginHive app rates, which should be displayed to customers at checkout?

The rate displayed to customers should be the negotiated (“with discount”) rates you have agreed upon with UPS to ensure you and your customers receive the benefit of your negotiated shipping contract. To confirm: 1. Verify your UPS account is fully reconnected and authorized in the PluginHive app. 2. Ensure the app settings specify that negotiated rates are to be used. PluginHive supports displaying negotiated rates when the carrier account is properly connected. 3. Test a shipment rate calculation to confirm the displayed app rate matches the negotiated rate seen on UPS.com under your account. Displaying negotiated rates rather than published retail rates ensures accurate cost representation and protects your profit margins.

If I want to fully switch from the native Shopify UPS integration to using PluginHive UPS carrier setup, what steps should I take?

To transition completely from Shopify’s native UPS integration to PluginHive’s UPS carrier setup, do the following: 1. Ensure that your UPS account is correctly connected in PluginHive with the proper UPS User ID and account number that have negotiated rates enabled. 2. Confirm that all necessary UPS shipping services (e.g., UPS SurePost, Ground, etc.) are active in PluginHive’s carrier settings and that your Rate Automation rules allow those services to be displayed. 3. Disable or delete conflicting Rate Automation rules that may cause duplicates or incorrect rates. 4. Test the checkout process on your Shopify store to verify rates and shipping options from PluginHive are accurate and reflect negotiated discounts. 5. Once confirmed, disable the native Shopify UPS app to avoid rate duplication or conflicting shipping options at checkout. 6. Monitor initial orders to verify labels generate correctly and the correct rates are applied during fulfillment. 7. Contact PluginHive support if any discrepancies or issues arise during or after this switch.

If I add a flat rate shipping rule, why do I still see standard UPS rates at checkout, and is there a way to only display the flat rate while defaulting to the cheapest rate during order processing?

By default, UPS calculated rates (like the standard rate) may appear alongside your flat rate at checkout. To show only the flat rate and hide the UPS calculated rates, follow these steps: 1. Open the app and navigate to App Settings. 2. Go to Shipping Rates -> Rates Automation section. 3. Disable the “Auto Rule for UPS” option. This will prevent UPS calculated rates from showing at checkout, displaying only your flat rate option. During processing, the app will still calculate and default to the cheapest available shipping cost automatically.

I have updated the Shipping Rate Automation Rule to only include FedEx Ground and UPS Ground, but other shipping methods still appear at checkout. What should I do?

This happens when there is another active Automation Rule in your app (for example for FedEx) that still has multiple shipping services enabled. To fix this: 1. Review all existing Automation Rules related to FedEx, UPS, or any carriers you have configured. 2. Identify any rules where all services are enabled. 3. Edit those rules to deselect the unwanted shipping services (like Next Day Delivery) so they don’t appear at checkout. 4. Save the changes in each rule. 5. Test the checkout page again to ensure only your preferred shipping methods are displayed. If the issue persists, recheck all active rules and ensure no conflicting configurations remain.

How should I test shipping rate setups and order processing in the PH MultiCarrier Shipping Label app?

To effectively test your shipping rate configurations and order processing: 1. Place test orders on your live or staging store using different payment methods, preferably prepaid first (e.g., credit card, PayPal). 2. For Cash on Delivery orders, ensure your courier (FedEx, DHL) supports COD and it is enabled in their account settings. 3. Confirm that shipping rates displayed during checkout match expected values, whether live carrier rates or custom flat rates based on your settings. 4. Check if the appropriate shipping methods appear and that no errors such as “No Shipping Service selected” occur. 5. Use the PluginHive app to generate shipping labels, request pickups, and track test shipments to verify end-to-end workflow. This process helps identify misconfigurations or account issues before going live with customers.

How is UPS shipping handled when customers choose UPS Ground shipping for certain stores?

Even if customers select UPS Ground shipping, the fulfillment process for three stores (Cheetah, IndianaDTF, BostonianDTF, and MusicCityDTF) is set to ship the orders as UPS 2nd Day Air. This is a deliberate configuration to standardize delivery speed regardless of the customer’s selected service for these particular stores.

How does the UPS Address Validate Rule operate in the MCSL app, and why doesn’t it prevent Canada Post from being selected for PO Box addresses?

The UPS Address Validate Rule categorizes addresses broadly as Commercial or Residential but does not specifically detect or validate the presence of PO Boxes. Because of this limitation, the app may still default to selecting an alternative carrier like Canada Post for PO Box addresses, even if you have a UPS rule set up. This means that for addresses containing PO Boxes, UPS cannot be used, and the app compensates by choosing carriers that serve PO Boxes, such as Canada Post.

How does the PluginHive Multicarrier app handle access by third-party users like UPS, and can UPS make unauthorized changes to shipping settings via your system?

Third-party users such as UPS do not have direct access to your PluginHive Multicarrier app through your Shopify account. They connect through their own integration methods separate from your Shopify login. All changes to shipping settings or fulfillment processes occur via Shopify users with permissions for the app. Therefore, any changes would need to be authorized and made by users with configured access on the Shopify side.

How does the billing process work for UPS shipping labels generated through the MultiCarrier app?

The billing for UPS shipping labels generated using the MultiCarrier app is handled directly by UPS through your UPS account. The app itself does not charge you; instead, all label charges are processed and billed by UPS based on the labels you generate.

How does PluginHive integrate with UPS Digital Connections and UPS CTP funding?

PluginHive collaborates closely with UPS to facilitate Digital Connections and UPS Customer Technology Program (CTP) funding: 1. When you sign up or show interest, the PluginHive team can assist you in applying for UPS CTP approval. 2. You will need to provide specific information, including the CTP Code and your billing address, to initiate the UPS CTP approval. 3. Upon approval, you may receive funding—such as $696 credited—which can be used toward PluginHive services, contingent on meeting UPS revenue commitments. 4. PluginHive provides onboarding assistance to smoothly configure your UPS accounts and enable order processing. You can reach out to PluginHive representatives to get connected with their UPS Digital Connections team for detailed guidance.

How do UPS shipping discounts work in PluginHive, and can volume or region affect my rates?

UPS shipping discounts shown in PluginHive correspond to your UPS account type and negotiated rates. Keep in mind: 1. Discounts vary based on shipment volume—higher volume customers typically earn better discounts. 2. Regional factors affect pricing, so rates may differ depending on your shipping destination. 3. Ensure your UPS account credentials are correctly configured in the app to see accurate rates. 4. For businesses with low shipment volume, such as fewer than 10 shipments in recent weeks, UPS discounts may be limited. If you need help understanding your rates, consult PluginHive support for a detailed review.

How do I verify that the increased UPS line item quantity limit is functioning correctly at checkout?

To confirm that the new UPS per-product quantity limit is working properly: 1. Add a product to your cart with a quantity close to or at the new limit (e.g., 10,000 items). 2. Proceed to the checkout page in your storefront. 3. Check that UPS shipping rates display correctly without any errors or failures. 4. If shipping rates appear as expected, the limit update is successful. 5. If you encounter issues, clear your browser cache or try a different browser/session to rule out caching problems. 6. If problems persist, contact PluginHive support for troubleshooting and resolution. This process ensures that your store can handle large quantity orders seamlessly during the checkout process.

How do I verify that both UPS and USPS shipping rates are now properly displayed at checkout in PluginHive after the fix?

To confirm that the PluginHive app is correctly showing both UPS and USPS rates: 1. Perform test checkouts with sample orders that include various package sizes and weights. 2. Check that UPS and USPS rate options appear simultaneously during the Shopify checkout process. 3. Ensure corresponding shipping profile settings in Shopify and the PluginHive app enable multiple carriers and service levels. 4. If free shipping or promotions are involved, verify that they do not suppress other rate options. 5. Clear browser cache or test in incognito mode if rates do not appear as expected. 6. Contact PluginHive support if any carrier rates are still missing for further assistance.

How do I update the shipping automation rules to select UPS Standard automatically for shipments from the Denmark fulfillment center?

To set up automation that automatically selects UPS Standard shipping for orders from your Denmark (CPH) fulfillment center: 1. Navigate to the PluginHive dashboard and go to Settings > Automation > Setup. 2. Locate or create a new automation rule that applies when the origin is the Denmark fulfillment center or the specified UPS account linked to Denmark. 3. Configure the rule to select “UPS Standard” as the preferred shipping service automatically for eligible shipments, based on destination and shipment parameters. 4. Save the rule and ensure the Rates Automation rule is updated similarly to prioritize UPS Standard rates for this route. 5. Rerun the automation to apply the updated rules to current and future orders. 6. Test the automation by creating or monitoring an order shipped from Denmark to confirm UPS Standard is selected automatically. 7. Adjust as needed based on monitoring results to refine the automation. By accurately setting these automation rules, you eliminate the need for manual selection and streamline your shipping label generation process.

How do I set up UPS shipping rate automation to show the correct rates at checkout based on customer orders?

To set up UPS shipping rate automation, follow these steps: 1. Navigate to the PluginHive app and go to **Settings**. 2. Select **Shipping Rates** and then open the **Rate Automation** section. 3. Find and edit the existing rule named (for example) ‘Auto Rule For BOX MAN, INC.’ or create a new rule if needed. 4. In the rule settings, add or configure the desired UPS services you want to display for your customers at checkout. 5. Save the rule. The app will then automatically show shipping rates according to the rules you have set, matching the customer’s order criteria. If you require assistance understanding or customizing these rules, you can request support for a more detailed walkthrough.

How do I set up the app to integrate with UPS and use discounted rates alongside my flat rates?

To set up: 1. Install the app from the Shopify App Store. 2. Enter your UPS Account number and login credentials from your UPS account on ups.com within the app settings to connect your account. 3. Configure your shipping zones and flat rates within your Shopify shipping settings as usual. 4. In the app, select which UPS shipping services you want to display at checkout along with your flat rate options. 5. If desired, use the app’s settings to apply any percentage adjustments to UPS rates for pricing control. 6. Test the setup by creating test orders to verify that the correct shipping options and rates appear.

How do I set up the app to display live UPS rates at checkout?

To display live UPS rates at checkout, follow these steps: 1. Enable the feature “Enable Carrier Calculated Rates at Checkout by Apps” in your Shopify admin panel by contacting the Shopify support team, since this setting is not directly accessible to store owners. Navigate to Shopify Settings > Shipping and Delivery and request them to enable this feature for your store. 2. Ensure your UPS account is correctly connected in the PluginHive app. Verify that the UPS Account Number you have entered is accurate. Typically, the UPS account number is a 6-digit numeric or alphanumeric code. If the account number is incorrect, update it with the correct details within the app. 3. After enabling this setting and confirming your UPS account number, live UPS shipping rates will be displayed on your store’s checkout page. If you encounter any issues or need further help, contact support with your UPS account details.

How do I set up and start using the PH Multi Carrier Shipping Label app with UPS integration step-by-step?

To start using the app with UPS integration: 1. Install and open the PH Multi Carrier Shipping Label app on your Shopify store. 2. Enable the Carrier Calculated Shipping feature on Shopify to allow live shipping rates at checkout. 3. Enter your UPS Account Number, Login Username, and Password within the app’s UPS connection settings. 4. Configure packaging settings by setting up box packing rules or specifying product dimensions for accurate rate and label generation. 5. Enable any specific shipping features needed, such as Adult Delivery Signature, which can be enabled via CSV upload. 6. Place a test order through your store to verify that UPS rates appear correctly at checkout. 7. Generate and print shipping labels through the app’s interface, adjusting label settings as needed. 8. Use the app’s bulk label generation and cancellation features to manage multiple shipments. 9. Track shipment status updates directly within the Shopify Orders page through the app. For additional detailed guidance and screenshots, refer to the app documentation here: https://www.pluginhive.com/knowledge-base/setting-up-shopify-multi-carrier-shipping-label-app/

How do I select which UPS shipping rates are displayed to customers in the PluginHive Multi Carrier Shipping app?

To customize the UPS shipping rates shown to customers within the PluginHive app, follow these steps: 1. Open the PluginHive Multi Carrier Shipping app in Shopify. 2. Navigate to **Settings** → **Shipping Rates** → **Rate Automation**. 3. Select **Edit Rule** for the relevant rate automation rule that controls UPS rates. 4. Under **Action Details**, remove any UPS services you do not want to display. 5. From the available UPS services list, select only the preferred UPS shipping methods you want your customers to see at checkout. 6. Save the changes. These steps allow you to control and limit which UPS rates your customers can select during the checkout process.

How do I schedule a support call with PluginHive to get help setting up UPS shipping rules and automation?

PluginHive provides direct support via scheduled Zoom calls to help with setup and troubleshooting. To book a call: 1. Use the appointment link provided by the PluginHive support team (usually shared via email or chat). Note that the link shows available slots for the next 48 hours, so check regularly if no slots are visible initially. 2. Select a time slot that fits your availability. 3. Confirm the appointment and join the Zoom meeting at the scheduled time. 4. For the call, ensure you have a working microphone and permissions to share your screen for better assistance. If you encounter no available slots, try checking again the next day due to limited scheduling windows.

How do I restrict shipping methods displayed on the checkout page to only specific options like FedEx Ground, UPS Ground, and LTL, and remove others such as Next Day Delivery?

To display only selected shipping methods at checkout and hide others, follow these steps: 1. Open the app and go to **Settings** -> **Shipping Rates** -> **Rate Automation**. 2. Find and select the relevant **Automation Rule** you want to edit. 3. Click **Edit Rule**. 4. Under **Action Details**, locate the **Services** section. 5. Select only the specific shipping services you want to be available at checkout, such as FedEx Ground, UPS Ground, and your LTL options. 6. Save the updated rule by clicking **Update Rule**. 7. Test on checkout to confirm only the selected services appear.

How do I remove duplicate or active UPS registration instances in PluginHive Multi Carrier Shipping app?

To remove duplicate or active UPS registration instances: 1. Contact PluginHive support and request the removal of unnecessary or duplicate UPS account registrations. 2. Provide your store details and the specific UPS accounts you want to remove. 3. The support team will clear these instances on their end to prevent conflicts. 4. After removal confirmation, attempt UPS account registration again for a clean integration. This cleanup helps avoid errors caused by multiple active registrations and improves success rates during account setup.

How do I regenerate UPS shipping labels in the PH MultiCarrier Shipping Label app after adjusting order details?

To regenerate labels for an order: 1. Navigate to the Orders page. 2. Select the problematic orders. 3. Click on **Prepare Shipment**. 4. Select the orders again within the Prepare Shipment page. 5. Click **Generate Labels** to create new shipping labels after corrections.

How do I re-enable UPS shipping integration in PluginHive if the system won’t let me enable it?

If you are unable to enable UPS, it is likely due to the existing UPS account connection losing authentication with UPS APIs. To re-enable UPS shipping: 1. Disconnect the current UPS account integration within the PluginHive app. 2. Add the UPS account details afresh by entering your UPS Account Number, username, and password obtained from ups.com. 3. Save the settings to refresh the connection and allow the app to authenticate properly with UPS APIs. If you encounter difficulties, you can share your UPS account credentials securely with the support team, who can re-add the account for you and verify correct rate fetching. This process reinstates UPS functionality in your shipping options.

How do I integrate the PluginHive Multi Carrier Shipping Label app with UPS and enable UPS SurePost for my Shopify Plus store?

To integrate the PluginHive Multi Carrier Shipping Label app with UPS and enable UPS SurePost, follow these steps: 1. Install the PluginHive Multi Carrier Shipping Label app from the Shopify App Store and connect it to your Shopify Plus store. 2. Within the app, navigate to the carrier setup section and enable UPS as a shipping carrier. 3. Activate UPS SurePost in the app settings to allow your customers to choose SurePost for applicable shipments. 4. Configure fulfillment workflows to ensure the app correctly generates UPS SurePost labels during order processing. 5. Refer to PluginHive’s official documentation on UPS SurePost setup for detailed instructions and best practices: https://www.pluginhive.com/ups-surepost-cost-efficient-shipping/. 6. If you encounter any issues, schedule a support call via the PluginHive appointment system to receive personalized assistance.

How do I ensure the PluginHive Multi Carrier app rates are applied at checkout instead of Shopify’s default UPS rates?

To have rates shown from the PluginHive app at checkout: 1. In Shopify admin, go to your Shipping Profiles and Shipping Zones. 2. Add the Multi Carrier app as a rate provider within the relevant Shipping Zones. 3. Remove other UPS shipping options from these Shipping Zones to prevent Shopify from showing its default (often cheaper) UPS rates. Shopify only displays the cheapest service if multiple providers share the same service name. 4. Save changes and test checkout rates again to verify the app’s rates are showing.

How do I enable and see UPS SurePost rates in my PluginHive setup?

To enable and view UPS SurePost rates in PluginHive, follow these steps: 1. The UPS account settings have been updated to include the SurePost service, making UPS SurePost available as a shipping option when placing orders. 2. Orders have been reprocessed to allow label generation with UPS SurePost. 3. To see the rates, verify once from your store or PluginHive interface that UPS SurePost appears as a shipping option. 4. If SurePost rates do not appear or you need assistance with the setup, you can schedule a call for personalized help by booking a slot via the PluginHive appointment link: https://appointments.pluginhive.com/appointment/book-a-slot 5. For further assistance, reach out to PluginHive support directly via their contact channels.

How do I customize shipping methods to add UPS Ground Saver as an option in my store?

To customize shipping methods and add UPS Ground Saver (also known as UPS SurePost), follow these steps: 1. Access the PluginHive UPS Shipping app settings in your Shopify admin. 2. Enable the UPS Ground Saver / UPS SurePost service within the app. This usually requires selecting the option or toggling it on, as shown in the instructional video provided by PluginHive support. 3. Save the settings and refresh your storefront checkout page to see the updated shipping options. 4. Note that UPS Ground Saver is an account-specific service, so your UPS account must have this service enabled to receive shipping rates. If UPS Ground Saver does not appear even after enabling it in the app, verify with UPS that your UPS account is authorized for this service.

How do I configure the PluginHive app to generate shipping labels using UPS and Canada Post for my Canada store?

To configure the PluginHive app for shipping labels with UPS and Canada Post in your Canada-based store, follow these steps: 1. Ensure your PluginHive app is installed and active on your store. 2. Integrate your UPS and Canada Post accounts within the app: – Go to the Carrier Integration or Carrier Settings page. – Add your UPS account credentials and authenticate properly. – For Canada Post, enter the necessary account details and credentials. 3. If shipping to the USA via Canada Post, make sure to enter the Zonos Declaration ID or Account Key in the designated field to avoid label creation errors. 4. Choose how the app will operate: – Disable or enable rate display for customers at checkout. – Enable label generation functionality inside the app interface. 5. Save your carrier settings. 6. Test by creating shipping labels for sample orders using both UPS and Canada Post to confirm proper setup. This configuration ensures your app correctly accesses carrier services, fetches real-time rates, and generates shipping labels without errors.

How do I configure the PluginHive app to connect with UPS and display shipping rates on my Shopify store’s checkout?

To configure the PluginHive app for UPS shipping rates at checkout, follow these steps: 1. Ensure you have an approved UPS account connected to the PluginHive app. 2. Confirm that your Shopify store has the Carrier Calculated Rates (CCR) feature enabled, as live UPS rates require this. 3. Note that CCR is included only in certain Shopify plans: Advanced Shopify, Shopify Plus, and Shopify Plan. 4. If you are on the Basic Shopify plan, you need to either upgrade to the Shopify plan or higher, or add CCR as an add-on for $20/month by contacting Shopify support. 5. After confirming CCR is active on your Shopify store, upgrade your PluginHive app subscription to at least the Starter Plan ($19/month) to enable live shipping rates at checkout. 6. Complete the app setup to map your UPS account services for rates to appear during checkout. 7. If you face any difficulty, you may schedule a Zoom call with PluginHive support for guided assistance.

How can UK customers benefit from shipping discounts with UPS and FedEx through PluginHive?

UK customers can access significant shipping discounts by signing up for UPS and FedEx accounts via PluginHive: 1. **UPS:** – PluginHive has partnered with UPS to offer discounts up to 75% for both domestic and international shipments. – You can create a UPS account directly through PluginHive by selecting UPS from the carrier list in the app, which takes about 5 minutes. – Refer to the UPS shipping discount coverage here: https://www.pluginhive.com/discounted-ups-shipping-rates-europe/ – For setup guidance, watch this video tutorial: https://youtu.be/GBx1jfcWJNI 2. **FedEx:** – Signing up for FedEx via PluginHive can provide up to 85% discount on shipping rates. – Discounts apply for shipments to various countries, listed here: https://www.pluginhive.com/fedex-europe-shipping-discounts/ These partnerships enable UK merchants to reduce their shipping costs significantly by leveraging PluginHive’s integrated account setup and discount programs.

How can PluginHive assist with configuring UPS shipping rates and labels in the PH MultiCarrier Shipping Label app?

PluginHive offers personalized assistance for setting up UPS rates and shipping label generation using the PH MultiCarrier Shipping Label app. To get help: 1. Schedule a meeting with PluginHive support using their appointment link provided in correspondence or via their support portal. 2. During the session, support will guide you step-by-step through connecting your UPS account, configuring shipping settings, and testing label generation. 3. After the configuration, you can start printing UPS labels and accessing real-time UPS shipping rates seamlessly from the app. This hands-on setup ensures your UPS integration is correctly configured for your Shopify store.

How can I void and refund UPS shipping labels in PluginHive?

You can void a UPS shipping label only when the order status is set to “Label Created,” meaning the label has been generated but the order is not yet fulfilled. If the order status is “Fulfilled” and the label has already been used, the app does not support canceling or refunding the label directly. In this case, you need to contact UPS customer support to request cancellation and refund of the label. Always ensure to check the order status before attempting to void a label within the PluginHive app.

How can I view shipping rates from both Canada Post and UPS carriers within the app?

The app is designed to display all available shipping services from both Canada Post and UPS on the order details page by default. To view rates from both carriers: 1. Navigate to the order details page before generating any shipping labels or marking the order as fulfilled. 2. All available services from both Canada Post and UPS should be visible there. 3. If you choose to manually change the shipping service using the ‘Change Carrier Service’ option, only the selected service will apply to that order, and other available options will no longer be shown for that shipment. 4. If you do not see services from both carriers as expected, please contact support immediately after receiving the order and before label generation or fulfillment so the order can be reprocessed and verified. This process ensures you can compare and select the most appropriate carrier service for each shipment.

How can I verify the shipping rates applied to orders and reconcile what customers pay versus UPS label charges?

To verify and reconcile shipping rates: 1. Identify the order(s) with disputed shipping charges. 2. Review the shipping cost shown within the PluginHive app or system for that order during label generation. 3. Compare this with the actual UPS label cost charged to your account for the same shipment. 4. Recreate the shipment on UPS.com using the identical shipment details—addresses, package count, dimensions, and weight—to get a rate from UPS directly. 5. Capture screenshots showing the order’s shipping option, customer charge, and UPS rate for documentation. 6. If you find inconsistencies, check for any misconfiguration in product or package setup that could affect shipping calculation. This approach allows accurate tracking of shipping cost flow from customer charge to final UPS billing.

How can I verify that UPS shipping rates and label batch generation are functioning correctly in PluginHive?

To verify proper functioning: 1. Confirm that your UPS account connection is active and properly configured in PluginHive. 2. Check that shipping rates calculate without errors (no 504 Bad Gateway or similar errors). 3. Ensure new orders move to “processing” status after rates are applied. 4. Attempt to generate individual labels and label batches in the app interface. 5. Validate that labels download without issues, and print if necessary. If any step fails, reconnect the UPS account as needed and contact PluginHive support for troubleshooting assistance.

How can I verify that the updated UPS per-product quantity limit is working correctly after it has been increased?

To confirm the new quantity limit is effective and UPS rates display correctly: 1. Add a product to the cart with a quantity near or above the previous limit (e.g., between 351 and the new limit, such as 2500). 2. Proceed to the checkout page within your store front-end. 3. Verify that UPS shipping rates are displayed without any errors. 4. If rates appear correctly, the limit update is successful. 5. If issues persist, clear your browser cache or try a different browser/session to rule out caching problems. 6. Contact support if rate calculation failures continue despite the updated limit. This verification ensures your customers experience seamless checkout with large quantity orders.

How can I verify that PluginHive is successfully displaying UPS shipping rates at checkout?

To verify PluginHive is showing UPS shipping rates at checkout: 1. Confirm the Shopify Carrier Calculated Shipping feature is active on your store. 2. Perform a test checkout on your store’s frontend. 3. Review the available shipping options and check if UPS services such as UPS Ground appear with live rates. 4. Alternatively, view the PluginHive app’s request log to see the real-time rate requests and responses for UPS. 5. If the rates appear correctly both during checkout and in the app logs, PluginHive is successfully integrated and functioning. If you have access to screenshots or logs showing UPS rates at checkout, use these to confirm proper operation or share with support for troubleshooting.

How can I verify that PluginHive app is correctly configured to display UPS shipping rates at checkout?

To verify correct configuration: 1. Add a product to your Shopify store cart and proceed to checkout. 2. Confirm that UPS shipping options (like UPS Ground) appear as available shipping methods. 3. Log in to the PluginHive app dashboard and check that your UPS account is connected. 4. Ensure the app subscription is upgraded to at least the Starter Plan to support live rates. 5. Review the app’s shipping service settings to confirm the correct UPS services are enabled for display. 6. If these conditions are met and shipping options display at checkout, the configuration is correct. 7. For any discrepancies, contact PluginHive support for verification and further troubleshooting.

How can I verify if UPS shipping rates are working correctly in my Shopify store using PluginHive?

To verify UPS shipping rates: 1. Go to your Shopify storefront and add an item to the cart. 2. Proceed to the checkout page rather than just the cart page; carrier rates typically show during checkout. 3. The UPS rates connected via PluginHive should display based on your account settings and rate automation rules. 4. If you do not see any UPS rates, check your Shopify shipping profiles and PluginHive settings to ensure UPS is enabled. 5. Confirm the product data is correctly imported into PluginHive, as missing product info can prevent rates from showing. 6. If you encounter redirect issues (such as automatic redirection to registration), resolve those first as they may block rate visibility. 7. For persistent issues, schedule a support call with PluginHive experts for step-by-step assistance.

How can I verify if UPS shipping rates are showing properly in the Multi Carrier Shipping Label app?

To verify UPS rates are displaying correctly: 1. Log into your Shopify admin panel. 2. Navigate to the Multi Carrier Shipping Label app dashboard. 3. Attempt to create a sample order or simulate a checkout process within the app. 4. Check if UPS shipping options and rates populate within the expected timeframe (under 8 seconds). 5. If rates do not show, review settings for UPS account integration inside the app, including API credentials and shipping zones. 6. Confirm your UPS account is active and can provide rate quotes directly through their portal if needed. 7. If rates still don’t appear, contact PluginHive support or UPS to troubleshoot API connectivity.

How can I verify if PluginHive MultiCarrier Shipping app is currently generating UPS rates for my Shopify store when multiple shipping apps are installed?

To confirm if the PluginHive app is actively generating UPS rates in a Shopify store with multiple shipping apps installed, follow these steps: 1. Provide collaborator access to PluginHive support with permissions for **Shipping and Delivery Settings**. 2. The support team will review your Shopify Shipping and Delivery settings and verify which app’s rates are triggering at checkout. 3. PluginHive support can check backend logs and rate triggers to identify if UPS Ground or other UPS rates are coming from their app. 4. You can also disable other third-party shipping apps temporarily and perform test checkouts to observe which rates appear and identify the active source. Providing access and collaborating with support helps clarify which app is generating the UPS rates and troubleshoot any conflicts.

How can I update the contact information on shipping labels generated through PluginHive Multicarrier so UPS can reach out to us for undeliverable items?

To ensure UPS can contact you regarding undeliverable shipments, update your contact details in the PluginHive app as follows: 1. Update the Shipper Email Address: – Go to the app settings. – Navigate to the “From Address” section. – Edit the shipper email ID to the desired contact email. This email will be included in the shipment request sent to UPS. 2. Update Emergency Contact Information: – In app settings, go to Carriers -> UPS -> Other Details. – Enter the Emergency Contact Name and Phone Number. 3. Additionally, confirm with your UPS account manager that your UPS account is configured to receive email notifications for shipments processed via the UPS API. By completing these steps, UPS will have the necessary contact information to reach you for shipment rerouting or other delivery issues.

How can I update or confirm that the UPS shipping rates appear correctly for new shipping zones I have recently created?

When you add new shipping zones (for example, adding 5 US states into a shipping profile), it is important to: 1. Add the PluginHive app rates explicitly to these new shipping zones within your shipping profiles. Without the app rates linked to the new zones, UPS rates will not display at checkout. 2. Verify that the shipping profile’s zones and rates correctly reflect the services you want to offer in those regions. 3. Sync your store’s shipping profiles after adding zones and rates to ensure the app updates the available shipping options accordingly. 4. Test checkout with addresses from the new zones to confirm rates appear as expected. 5. If rates still do not appear, review your UPS account connection and confirm only one active UPS account is integrated to avoid conflicts. 6. If difficulties continue, use support assistance to audit your shipping profiles and app setup.

How can I test if UPS offers shipping options for the US Virgin Islands outside PluginHive?

You can verify UPS shipping availability by logging directly into your UPS account at ups.com: 1. Go to ups.com and log in with your credentials. 2. Use the shipping calculator or create a shipment as if you were shipping to the US Virgin Islands. 3. Check if any UPS shipping options are displayed for your test address in VI. 4. If UPS shows no available shipping options or treats VI as a separate country, it confirms that the limitation is with UPS’s handling of VI locations. 5. Share screenshots of UPS’s shipping options page with PluginHive support if further assistance is needed.

How can I test if UPS and Aramex carriers are properly integrated and working in PluginHive?

To test the integration of UPS and Aramex carriers in PluginHive: 1. Place a test order in your Shopify store linked with the PluginHive app. 2. Proceed to checkout and verify that the shipping rates for UPS and Aramex appear correctly according to your configured rate automation rules. 3. After order creation, attempt to generate shipping labels using the UPS and Aramex carriers from within the PluginHive app. 4. Ensure labels generate without errors and reflect accurate shipment details. 5. If there are any difficulties or errors during rate calculation or label generation, reach out to PluginHive support for troubleshooting assistance.

How can I temporarily disable Canada Post shipping rates in the PluginHive app without permanently removing the carrier, so only Purolator and UPS options appear?

To temporarily disable Canada Post rates and hide them on checkout and order import without removing the carrier permanently: 1. Disable Canada Post from Automation rules: – Navigate to App Settings -> Automation -> Setup. – Find and edit the Canada Post rule. – Disable the rule and save the changes. – Click “Re-Run Automation” to apply changes for existing orders. 2. Disable Canada Post from Rate Automation on checkout: – Go to App Settings -> Shipping Rates -> Rate Automation. – Edit the Canada Post rule, disable it, and save the changes. 3. After these steps, customers will no longer see Canada Post rates during checkout, and imported orders will only show Purolator and UPS options. 4. To reactivate Canada Post later, simply re-enable the automation rules following the same steps.

How can I temporarily disable a specific UPS shipping option for Japan in the PluginHive app while running a promotion?

To disable or control UPS shipping options for Japan, use the Rate Automation Rules feature in the PluginHive app by following these steps: 1. Ensure all UPS shipping services are visible and enabled in your app’s settings. If UPS services are missing, contact PluginHive support as it may require corrective action. 2. Create two Rate Automation Rules: – One rule specifically for the Japan shipping zone where you disable or exclude the UPS service(s) you do not want to offer during the promotion. – Another rule for all other regions (“Rest of the World”) where your usual UPS options remain active. 3. Save and apply these rules, so the Japan customers see the adjusted UPS options at checkout, and the promotion is enforced. If UPS services were not showing initially, the PluginHive team can resolve this issue on their end to enable complete visibility and control in the app.

How can I switch from UPS negotiated rates to published rates in PluginHive, and how do I verify the change?

To switch from UPS negotiated rates to published rates in PluginHive: 1. Contact PluginHive support and request disabling the negotiated rates option for your UPS integration. 2. The support or development team can adjust your UPS settings within the app to ensure published rates are returned instead of negotiated rates. 3. After the change is applied, check checkout shipping rates to confirm published rates are displayed. 4. You may need to re-log or clear cache to see the update. This adjustment ensures your customers see standard published UPS rates rather than your negotiated discount rates. PluginHive support can confirm the setting status and assist if rates do not reflect as expected.

How can I stop UPS SurePost rates from showing to customers at checkout in PluginHive MultiCarrier when the auto rule is disabled but the rates still appear?

If UPS SurePost rates are still showing at checkout after disabling the Auto Rule for UPS in PluginHive MultiCarrier, follow these steps to resolve the issue: 1. Confirm that you have properly disabled the UPS shipping services under **App > Settings > Shipping Rates > Rate Automation > Auto Rule For UPS** by unchecking or disabling the relevant options. 2. Check the checkout from a different shipping address, as rates availability may vary by location. 3. Be aware that Shopify may cache shipping rates temporarily, which can cause disabled rates like SurePost to still appear immediately after changes. 4. To bypass caching, clear the browser cache or test the checkout in an incognito/private browsing window. 5. If SurePost rates no longer appear in incognito mode or after clearing cache, the cache was causing the display issue. 6. Routine cache refresh or waiting a short time should permanently prevent the disabled UPS rates from showing at checkout. By following these steps, you ensure that disabled UPS SurePost rates do not appear to customers despite Shopify’s caching behavior.

How can I show UPS shipping rates at checkout while offering a separate free shipping option based on zip codes in my Shopify store using PluginHive?

To display UPS shipping rates at checkout alongside a separate free shipping option based on zip codes in your Shopify store using PluginHive, you need to complete the following steps: 1. **Upgrade Your Shopify Plan**: – Your current Shopify plan must support the ‘Carrier Calculated Shipping’ feature, which is necessary to show real-time UPS rates at checkout. – This feature is available on Shopify plans higher than Basic or can be added as an add-on to eligible plans. Contact Shopify support to enable or upgrade your plan accordingly. 2. **Upgrade PluginHive App Plan**: – Upgrade your PluginHive app subscription from the $9 Basic plan to at least the $19 Starter plan to enable UPS rate display at checkout. – To upgrade, go to your PluginHive Account > Manage Subscription > Change Subscription. 3. **Configure Shipping Options**: – Once upgrades are complete, you can set up two separate shipping options inside the PluginHive app or Shopify shipping settings: – One UPS shipping option charging standard UPS rates for supported zip codes. – Another free shipping option configured to apply only for specific zip codes where you want to offer free shipping. 4. **Get Onboarding Support**: – After upgrading, you can schedule a free Zoom onboarding call with PluginHive support to help set up and configure these shipping options correctly. Booking can be done via the link provided by PluginHive support. By completing these steps, you will be able to offer one shipping option with UPS carrier-calculated rates and another free shipping option targeted to specific zip codes at checkout.

How can I set up the PluginHive MultiCarrier Shipping Label app to display UPS rates on the checkout page?

To set up the PluginHive MultiCarrier Shipping Label app to display UPS rates on the checkout page, follow these steps: 1. Connect your UPS account by providing your UPS Account Number and UPS Account User credentials in the app. 2. Once connected, navigate to the app settings within your Shopify store’s admin panel. 3. Enable the option to display UPS rates automatically on the checkout page. This typically involves turning on “Auto Rates” or a similar toggle in the app’s rate settings. 4. Save your configuration changes. 5. Test the checkout on your store by adding a product and proceeding to the shipping step to see UPS shipping options and rates displayed. If you face any issues during setup, scheduling a support call can help with walkthrough and troubleshooting.

How can I set up Shipping Zones and enable UPS Ground shipping options in the PluginHive app for Shopify?

To set up Shipping Zones and enable UPS Ground shipping options in the PluginHive app for Shopify, follow these steps: 1. Navigate to the PluginHive app in your Shopify admin panel. 2. Go to **Settings > Shipping > Shipping Zones**. 3. Click on **Add Zone** to create a new shipping zone. You can specify the zone by selecting the Country, State, or entering Postal Codes depending on your shipping requirements. 4. After setting up the Shipping Zones, go to **Settings > Shipping Rates > Rate Automation**. 5. Click on **Add Rule** to create a new shipping rate rule. 6. Configure the rule to apply UPS Ground services based on the Shipping Zones you previously set. 7. Save your settings. Once configured, customers will see the UPS Ground shipping option during checkout when their delivery address matches one of the defined Shipping Zones. This process allows you to control where UPS Ground shipping is available using your customized zones.

How can I set up automatic default shipping to UPS 3-Day Select with free shipping for all U.S. orders in the PluginHive app?

To configure all U.S. orders to automatically use UPS 3-Day Select with free shipping, take the following steps: 1. Go to App Settings -> Shipping Rates -> Rate Automation. 2. Edit the existing “US Shipping” rule and remove the UPS 3-Day Select service from that rule to avoid conflicts. 3. Create a new rate automation rule specific for the U.S. shipping zone. 4. In the new rule, select the U.S. zone and choose UPS 3-Day Select as the carrier service. 5. Set the shipment price adjustment to -100% to make the shipping free for customers. 6. Save and enable this rule; it will ensure that all U.S. orders default to free UPS 3-Day Select shipping.

How can I set up an automation rule in PluginHive to automatically use UPS for all orders weighing more than 3 kg?

To configure an automation rule for using UPS on orders over 3 kg, follow these steps: 1. Navigate to **App Settings** in PluginHive. 2. Go to **Automation** -> **Setup**. 3. Select and edit the **UPS Rule**. 4. Under **Automation Criteria**, choose the condition where **Total Weight** is **Greater than 3 Kg**. 5. Save or update the rule. This rule will ensure that any order exceeding 3 kg will automatically attempt shipping via UPS according to your automation configuration.

How can I set different shipping-from locations for specific products in PluginHive to show correct UPS rates and generate labels from multiple warehouses?

PluginHive allows you to use different warehouse locations to show shipping rates and generate labels, but it does not support assigning specific shipping-from addresses to individual products. For accurate UPS rates and label generation, all products must be stocked in all your specified warehouse locations. The system then uses the warehouse locations associated with the order to calculate rates and create labels. Therefore, you cannot link a specific product to a particular warehouse or shipping address for automated rate calculations within the app.

How can I revert a manually fulfilled order status back to processing in the PluginHive app to generate a new UPS shipping label?

If an order has been fulfilled manually by mistake and you need to revert its status to “processing” to generate a UPS shipping label, follow these steps: 1. Contact PluginHive support with the order number to request clearing or resetting the fulfillment status for that order in the app. 2. Once the support team confirms the order is cleared, verify the status of the order within the app. It should be reset to “processing” or an equivalent state that allows label generation. 3. After clearing, you should be able to generate the shipping label again for that specific order using the UPS integration in PluginHive. 4. If you encounter any issues generating the label, contact support with details of the problem for further assistance. This process ensures that mistaken manual fulfillment can be undone so that shipping labels can be purchased and printed properly through the app.

How can I restrict shipping options for orders shipping to Puerto Rico to only UPS 2nd Day Air, 3 Day Select, and Next Day Air using PluginHive?

To restrict shipping options to specific UPS services for Puerto Rico using PluginHive, follow these steps: 1. Navigate to the PluginHive app and go to **Shipping > Shipping Zones > Add Zone**. Create a shipping zone specifically for Puerto Rico. 2. After setting up the zone, go to **App > Settings > Shipping Rates > Rate Automation**. Here, either edit an existing rule or create a new one. 3. In the rule configuration, specify the shipping zone (Puerto Rico) and then include only the desired shipping methods: UPS 2nd Day Air, UPS 3 Day Select, and UPS Next Day Air. Exclude UPS Ground and any other unwanted services. 4. Save the changes. This setup should limit the shipping options displayed during checkout for Puerto Rico to only those UPS services you selected.

How can I remove the incorrect estimated delivery time shown under UPS live checkout rates?

The estimated delivery times displayed under UPS live checkout rates are provided directly by UPS via their API. To remove or disable these estimated delivery times from showing at checkout, follow these steps: 1. Go to the app’s settings. 2. Navigate to General Settings. 3. Select the Shipping section. 4. Disable the option labeled “Estimated Delivery At Checkout.” This will remove the estimated delivery time text (e.g., “1 business day”) from appearing alongside the UPS rates at checkout.

How can I remove or hide the estimated delivery time text (“1-2 business days” in grey) displayed during checkout for UPS shipping on my Shopify store using PluginHive?

The estimated delivery time shown at checkout under the UPS shipping method is generated automatically by UPS and cannot be edited or buffered manually. However, you can completely hide this estimated delivery time by disabling the ‘Estimated Delivery at Checkout’ feature. To do this: 1. Open the PluginHive app in your Shopify dashboard. 2. Navigate to **Settings**. 3. Go to **General Settings**. 4. Find the **Shipping** section. 5. Disable the toggle for **Estimated Delivery at Checkout**. This will remove the grey estimated delivery text during checkout. If you need further help, you can contact support with your store details.

How can I remove old UPS rate automation rules that keep reappearing and no longer needed?

If deleted rate automation rules keep reappearing, follow this troubleshooting procedure: 1. Reconnect your UPS account to refresh data synchronization between the app and UPS. 2. Explicitly deactivate all rate automation rules before deleting them to avoid system conflicts. 3. Delete redundant or inactive rules one by one, ensuring that each deletion is confirmed by the app. 4. After cleanup, create or activate only the necessary automation rule(s) tailored to your current rate calculation needs. 5. Perform a test order to verify only active rules apply and no old configurations interfere. 6. If deleted rules reappear after these steps, clear your browser cache and log out and back into the app to reset session data. 7. Contact support if the problem continues as it may be caused by backend syncing issues. This method ensures your account contains only the active and required automation rules without unwanted duplicates.

How can I recreate a shipment in Shopify after voiding a fulfilled shipment through the UPS website?

Once you have voided a shipment directly through the UPS website, you can recreate the shipment manually within Shopify by following these steps: 1. Navigate to the specific order in Shopify that was previously fulfilled. 2. Unfulfill the order to reset its fulfillment status. This option is typically available in the order’s fulfillment section. 3. After unfulfilling, generate a new shipping label through Shopify’s shipping or fulfillment interface. 4. Complete the fulfillment process again using the newly created shipment label. This process allows you to reissue shipments after voiding labels externally when the order is already marked as fulfilled.

How can I print the Shopify order number on UPS shipping labels generated through PluginHive?

To print the Shopify order number on UPS shipping labels, enable the “Enable Label References” option in the app. Follow these steps: 1. Go to the PluginHive app menu. 2. Navigate to Settings -> Carriers -> select your UPS integration. 3. Expand the “Other details” section. 4. Enable the “Enable Label References” option and set it to print the “Order ID.” 5. After enabling this, reprocess the existing orders and generate a label for one order to verify that the order number prints correctly on the label. This makes matching the label with the order easier.

How can I prevent UPS rates from showing to customers at checkout while still accessing contracted UPS rates in PluginHive MultiCarrier?

To ensure UPS rates do not appear to customers on your website but allow you to access your contracted UPS rates when preparing shipments in PluginHive MultiCarrier, follow these steps: 1. Navigate to the PluginHive MultiCarrier app dashboard. 2. Go to **App > Settings > Shipping Rates > Rate Automation > Auto Rule For UPS**. 3. Disable or uncheck all UPS shipping services under the Auto Rule settings to prevent any UPS rates from being displayed at the checkout. 4. Ensure that your UPS account credentials with contracted rates are connected within PluginHive MultiCarrier for shipment preparation. 5. When creating shipments in the PH MultiCarrier app backend, use the contracted UPS rates that are fetched via the API for labeling and fulfillment purposes. 6. Since rates are disabled at the storefront, customers will no longer see UPS options during checkout, while you retain full access to contracted UPS rates when generating shipments internally. This setup separates customer-facing shipping options from backend shipment rate access, meeting your requirement of hiding UPS rates from customers while using your negotiated contract prices for fulfillment.

How can I prevent frequent use of Shopify backup rates and ensure UPS and Canada Post rates display properly in my store?

To address the issue: 1. PluginHive investigated and identified that UPS rate requests were delayed due to extra LTL rate fetching. 2. The technical team corrected this internally by optimizing the rate request process, eliminating the delay caused by Freight LTL queries. 3. Following the fix, monitor your recent and upcoming orders closely to confirm if backup rates stop appearing frequently. 4. If you continue to notice multiple orders showing Shopify backup rates in a single day, contact PluginHive support promptly for further investigation.

How can I limit the number of shipping options displayed from the two carriers (Canada Post and UPS) that are set up in the app?

To restrict the shipping options shown from Canada Post and UPS carriers, use the Rate Automation feature in the app as follows: 1. Open the Rate Automation settings within the app dashboard. 2. Locate your configured carrier accounts for Canada Post and UPS. 3. For each carrier, select the specific shipping services or methods you want to enable or disable. 4. Uncheck or deselect the shipping options you do not want to appear at checkout. 5. Save the settings to apply the changes. Only the selected shipping options will now be visible to customers during checkout, reducing complexity and ensuring you display only preferred services.

How can I increase the UPS per-product quantity limit to 10,000 items for my store?

To increase the UPS per-product quantity limit to 10,000 items, you need to request this change from PluginHive support or your app account manager. Once the request is made, the support team reviews and updates your store’s backend configuration to reflect the new quantity limit. After the update, UPS shipping rates should calculate correctly for line items with quantities up to 10,000 during checkout. You can verify the update by placing a test order with a quantity near the new limit to ensure rates display without errors. If any issues arise, contact support for further assistance.

How can I increase the UPS per-product quantity limit beyond the current maximum to accommodate very large orders?

To increase the UPS per-product quantity limit above the current maximum (such as beyond 2500 items), follow these steps: 1. Determine the desired upper quantity limit that suits your largest expected order volumes. 2. Contact PluginHive support or your app account manager with this requested upper limit. 3. The support team will review your request and evaluate the feasibility of extending the limit for your store backend. 4. Once approved, they will update the backend configuration to reflect the new quantity threshold. 5. After the update, confirm the new limit by testing orders with product quantities near or above the new setting to ensure UPS rates calculate correctly. This process allows you to customize the quantity limits based on your business needs by working closely with the support team to implement appropriate changes.

How can I handle the difference in shipping quotes where UPS provides prices excluding VAT, but FedEx includes VAT in PluginHive, affecting automation rule cost comparisons?

Duties and taxes, including VAT, are calculated by the respective carriers based on order details and the carrier account settings. To align quotes for fair comparison: – For **FedEx**, you can set the Custom Duties Payor (Sender or Recipient) in PluginHive via: **App Settings** -> **Carriers** -> **FedEx** -> **Other Details**. – For **UPS**, you can toggle whether to show shipping rates including or excluding tax via: **App Settings** -> **Carriers** -> **UPS** -> **Other Details**. Adjust these settings to have consistent views of cost with or without VAT. If further customization is needed, provide detailed requirements to PluginHive support.

How can I get UPS shipping rates to display at checkout on my Shopify store using the PluginHive Multi Carrier Shipping Label app?

To show live UPS shipping rates at checkout through the PluginHive Multi Carrier Shipping Label app, you need to enable Shopify’s ‘Carrier Calculated Shipping’ feature for your store. Here are the steps to do this: 1. Contact Shopify support and request that the ‘Carrier Calculated Shipping’ feature be enabled on your store. This feature allows the store to display real-time shipping rates from carriers like UPS. 2. Once enabled, connect your UPS account within the PluginHive app. 3. For assistance with setup and configuration, you can schedule a free onboarding call with PluginHive via Zoom screen-share. This support will help you properly configure the app to show UPS rates at checkout. 4. To book the onboarding call, either respond to the support email you received or use the PluginHive appointment link provided by the team. Following these steps will ensure that UPS live shipping rates are displayed correctly during checkout on your Shopify store.

How can I get UPS Ground Saver to show rates and remove UPS SurePost from my shipping options?

UPS has updated the UPS SurePost service to UPS Ground Saver, but the service names in the app may not have updated automatically. To resolve this, use the renaming service feature: 1. Go to your app’s dashboard. 2. Navigate to **Settings > Shipping Rates > Carrier Services**. 3. Locate the UPS SurePost service and update its display name to **UPS Ground Saver**. 4. Save the changes to start seeing UPS Ground Saver rates during checkout. This manual renaming is currently necessary until the app updates the service names automatically. Additionally, the app interface has been improved to better streamline your shipping process. You can request the updated UI for your store if interested. If you need help with any of these steps, support is available to assist you.

How can I fix UPS Ground incorrectly assuming that addresses are commercial when they should be residential?

UPS determines whether an address is residential or commercial based on its own internal “Address Classification” system, which automatically validates addresses during rate calculation. To address issues where the shipping address is incorrectly classified: 1. Confirm the exact shipping address on the UPS website by performing a test transaction in your UPS account. 2. While checking rates on UPS.com, manually enable or verify the “Residential Address” option to ensure the address is classified correctly. 3. If the address appears ambiguous (e.g., located in areas with only roads or agricultural land, with no confirmed residences nearby), UPS may not classify it as residential automatically. 4. Contact UPS customer support directly to confirm the correct classification for the address in question. Include PluginHive support ([email protected]) in your communication to help coordinate and resolve the issue. 5. Once UPS confirms the classification, your PluginHive integration will reflect the updated rates accordingly. By verifying and adjusting the classification directly with UPS, you can ensure the shipping rates and address classification match your residential delivery requirements.

How can I ensure UPS live rates show correctly during checkout on Shopify?

To ensure UPS live rates show correctly at checkout, follow these configuration steps within Shopify: 1. Access Shopify Admin and go to **Settings > Shipping and Delivery**. 2. Open the appropriate **Shipping Profile** controlling your products and orders. 3. Under **Shipping Zones**, verify you have defined zones covering your shipping destinations. 4. For each zone, click **Add Rate** and select the app-powered rates (including UPS) to be offered. 5. Make sure the rates are active and saved. 6. Test the checkout process to verify UPS live rates appear as shipping options. Following these troubleshooting and configuration steps should resolve missing UPS shipping options related to authentication issues and Shopify shipping settings.

How can I ensure that UPS SurePost rates are enabled and saved correctly in the Plugin Hive app?

To verify and enable UPS SurePost rates within Plugin Hive: 1. Log into the Plugin Hive app connected to your Shopify store. 2. Navigate to the Carrier Settings section related to UPS. 3. Confirm that the UPS Account Number is correctly entered (six alphanumeric characters). 4. Locate the option for enabling UPS SurePost rates and tick or enable it. 5. After enabling SurePost, click the “Save” button to apply the changes. 6. Re-import open orders if necessary to refresh the rate data shown. Failing to save the settings after enabling SurePost is a common cause for rates not appearing.

How can I ensure that UPS shipping rates are correctly applied to orders instead of other rate calculations?

UPS shipping rates are applied based on the address details provided at checkout and the shipping service selected. To verify the accuracy of the UPS rates charged, you can recreate the order directly on the UPS website using the same order details and address to confirm the rate matches. The app calculates shipping costs using UPS’s official rates, so if discrepancies occur, verify address accuracy and service chosen. If you notice unexpected adjustments at checkout, it may be due to additional factors such as handling fees or app-specific settings that modify the displayed rate.

How can I ensure that UPS Ground and UPS SurePost always display for customers at checkout alongside FedEx options?

To display UPS Ground, UPS SurePost, and FedEx options consistently at checkout, follow these steps: 1. Enable **Rate Automation Rules** in the app settings for both FedEx and UPS to show selected services applicable to the customer’s address. 2. Check the FedEx Carrier Settings to disable special service options that may limit rate availability, such as **FedEx One Rate** (not applicable to FedEx Ground) and **FedEx SmartPost**, unless properly configured with your assigned HubID. 3. Ensure that packaging and weight conditions in automation rules do not exclude services unintentionally (e.g., rate rules should not require a minimum weight exceeding your product weight). By configuring these settings accurately, applicable UPS and FedEx services will be displayed on the storefront checkout page.

How can I ensure that the “UPS SurePost 1 lb or Greater” shipping option shows on my checkout page using the PluginHive app?

To display the “UPS SurePost 1 lb or Greater” shipping option on your checkout page with the PluginHive app, you need to verify and configure the following: 1. Confirm that the UPS SurePost shipping method is enabled in your PluginHive shipping settings. 2. Ensure your package weights and dimensions meet UPS SurePost criteria (e.g., minimum 1 lb). 3. Check if your store’s shipping zones include the destinations eligible for UPS SurePost. 4. Verify that UPS credentials (account number, API keys) are properly set up in the app. 5. If needed, schedule a support consultation with PluginHive via their appointment system for tailored assistance, where they can guide you step-by-step and verify your setup. Following these steps typically resolves display issues of UPS SurePost rates at checkout.

How can I ensure that shipping rates shown by the PluginHive UPS integration reflect negotiated rates instead of published rates on my store’s cart or checkout?

To display your UPS negotiated rates rather than UPS published rates in the PluginHive app, follow these steps: 1. Log in to the PluginHive dashboard and navigate to **Settings > Carriers > UPS > Other Details**. 2. Locate the option labeled **”Negotiated Rates”** and enable it. This tells the plugin to use your UPS account’s negotiated shipping rates for real-time rate calculation. 3. After enabling negotiated rates, perform a new test order to validate that the rates displayed are updated accordingly. If you previously experienced rates that seemed too inexpensive with negotiated rates enabled, double-check that your UPS account credentials and negotiated rates setup are correct in PluginHive. Also, confirm there are no overrides or fallback options configured that force published rates.

How can I ensure that residential shipping charges are correctly included in UPS and FedEx shipping rates in the PluginHive app?

To include residential shipping charges in UPS and FedEx rates within the PluginHive app, follow these steps: 1. Navigate to the app dashboard and go to **Settings → Carriers**. 2. Select the carrier you want to configure (FedEx or UPS). 3. Under **Other Details**, locate the option **Use Address Classification**. 4. Enable **Use Address Classification**; this ensures the app considers whether the destination address is residential or business. 5. Save the settings and recheck the shipping rates. This adjustment instructs the app to apply the correct residential surcharge as per carrier rules, which otherwise defaults to a business address and excludes residential fees.

How can I ensure my store is configured correctly in PluginHive to get accurate UPS and FedEx shipping rates, and what is the proper workflow for generating labels and shipping new orders?

To verify and optimize your store configuration for accurate UPS and FedEx rates and properly manage shipping labels, follow these steps: 1. **Confirm Account Rates:** PluginHive fetches rates based on your UPS and FedEx accounts. Make sure your account credentials are properly connected in the app settings. 2. **Check Rate Automation Rules:** If you have enabled the “Add Insurance/Cover” option under Rate Automation rules for UPS and FedEx carriers, this may add additional costs and affect shipping rates. Review and adjust as needed. 3. **Rate Comparison Validation:** To validate the rates displayed in PluginHive against carrier websites, perform a sample shipment rate check with consistent details: – **From Address:** Your shipment origin (e.g., P.O. Box 15886, Baton Rouge, LA 70895. – **To Address:** Destination address (e.g., 650 W. Olive Ave, Sunnyvale, CA 94086. – **Package Weight:** Use the actual package weight (e.g., 0.29 lbs) – Also ensure that any optional services (like insurance) are consistently applied on both the carrier website and PluginHive to get comparable rates. 4. **Check Rates on Carrier Websites:** Log in to UPS.com and FedEx.com using your accounts. Enter the same shipment details and check the returned shipping costs. Note these rates. 5. **Compare and Troubleshoot:** Compare these rates with those shown in your PluginHive app. If there are discrepancies, consider the following: – Verify that all shipment parameters (weight, dimensions, insurance) match exactly. – Confirm that origin and destination addresses are exactly the same. – Check if PluginHive app settings include any additional fees or discounts. – Review the packaging options selected in the app. 6. **Generating Shipping Labels and Shipping Workflow:** – Once rates are verified and accepted, when an order is placed, go to PluginHive in your Shopify admin and identify the new order. – Select the carrier and service based on your configuration and customer preference. – Generate the shipping label directly within the app. – Print the label and apply it to the package. – Mark the order as shipped in Shopify to update tracking info for the customer. Following these steps will ensure your PluginHive app is configured correctly with accurate UPS and FedEx shipping rates and that your label generation and shipping process runs smoothly.

How can I enable UPS Ground Saver rates to show as a shipping label option in the PluginHive app?

To enable UPS Ground Saver rates (previously UPS SurePost) in the PluginHive app, follow these steps: 1. Navigate to **App → Settings → Carriers → UPS → Other Details**. 2. Enable the **SurePost** option in this section. This action activates UPS Ground Saver services under the SurePost configuration. 3. To apply this for existing orders, go to **App → Orders → Select Orders → Advanced → Change Carrier Service**. Then choose UPS along with the UPS SurePost service option to regenerate the shipping label. Please note that although you enable SurePost, the labels generated will now appear as **UPS Ground Advantage** labels in the system, reflecting the updated UPS service name. If you want to use the newest, more streamlined shipping interface PluginHive offers, reach out to PluginHive support to enable it for your store or book a walkthrough session.

How can I enable UPS Access Point delivery and COD (Cash on Delivery) payment options using the PluginHive Multicarrier app?

Currently, the PluginHive Multicarrier app supports shipment processing only to the customer’s address and does not support UPS Access Point delivery. Regarding COD payment: – The app allows you to generate COD shipping labels if the order’s payment method is already set to COD. – To generate a COD label, ensure the order payment type is marked as COD in your store’s order management. You can change the payment type for an existing order by navigating to the app: Orders → Select Order → Advanced → Edit Payment Type, then update to COD. – Note: When customers place orders using the COD payment option at checkout, the order will automatically have the payment method set to COD, enabling COD label generation. – However, the app does not provide a feature to offer or enable COD as a payment option during the customer’s checkout process itself; this must be configured through your e-commerce platform’s checkout settings.

How can I enable the PluginHive MultiCarrier app’s live UPS shipping rates to display at checkout?

To enable the PluginHive app’s calculated shipping rates at checkout: 1. Subscribe to the Starter plan ($19/month) or higher. 2. In the PluginHive app, go to Settings -> Shipping Rates -> Rate Automation. 3. Edit the active automation rule and ensure it is activated and properly configured. 4. Save and update the rule. 5. Confirm the UPS account is linked in the app. 6. Perform forced import on updated products to ensure data is current. Once configured, customers will see live UPS rates calculated by the app, reflecting accurate packaging and weight.

How can I enable FedEx and UPS shipping rates for specific products shipping from a particular location in my store?

To enable FedEx and UPS rates for specific products shipping from a particular location, follow these steps: 1. Create or select a shipping profile in your store’s shipping settings. 2. Within that shipping profile, add the products that you want to assign FedEx and UPS rates to. Only these selected products will use the rates you configure. 3. Add the shipping provider rates (FedEx and UPS) to this shipping profile, ensuring they apply only to the designated products and shipping location. 4. Configure the location settings so that the rates apply specifically to shipments originating from that location. This setup allows your store to display FedEx and UPS shipping rates exclusively for the specified products shipped from the chosen location. If you need visual guidance, consult the instructional videos or tutorials provided by PluginHive or your shipping app dashboard.

How can I enable and select UPS Saturday Delivery for my shipments in PluginHive?

To use UPS Saturday Delivery: 1. Enable Saturday Delivery option within the PluginHive app settings for UPS. 2. Confirm that your UPS account supports Saturday Delivery services—this is required for it to function. 3. Once enabled and supported by your UPS account, the Saturday Delivery option will be automatically applied to eligible shipments. Note: There is no manual selection dropdown; it applies automatically based on your settings and UPS account permissions.

How can I effectively offer free shipping while also allowing customers to choose carriers like UPS and Canada Post on my Shopify store using PluginHive?

Due to Shopify’s limitation on showing multiple flat rates with the same price, here is the recommended approach: 1. Avoid setting flat rates with identical zero or near-zero values for both carriers. Shopify only shows one such rate. 2. Use one flat rate with your preferred name (e.g., “Free Shipping via UPS”), set at $0.01 to ensure it displays. 3. For the other carrier (e.g., Canada Post), use calculated shipping rates via the “Add Carrier Services” action to display real-time carrier options, allowing customer choice. 4. Alternatively, set flat rates with slightly different prices (e.g., $0.01 for UPS and $0.02 for Canada Post) to have them both show, but understand customers see adjusted pricing. 5. Clearly communicate shipping method options on your storefront for customer clarity. This configuration supports a near-free shipping strategy while enabling carrier choices via a combination of flat rate and calculated shipping.

How can I disable the UPS UPSSaver shipping method from appearing at checkout in the PH MultiCarrier Shipping App?

To remove the UPS UPSSaver shipping method from checkout, follow these steps: 1. Open the PH MultiCarrier Shipping App. 2. Navigate to **App Settings**. 3. Go to **Shipping Rates**. 4. Select **Rates Automation**. 5. Locate and **Edit** the UPS rule. 6. In the editable settings, remove or deselect the UPS UPSSaver service. 7. Save the changes. This process will prevent the UPS UPSSaver option from being displayed during checkout.

How can I confirm which PluginHive UPS Digital Connections pricing plan my customer would like to opt for?

To confirm the pricing plan for the customer’s PluginHive app subscription for UPS Digital Connections, follow these steps: 1. Provide the customer with detailed pricing plan options, including costs, label limits, and duration. 2. Explain the 2-year validity and no upgrade policy to help them make an informed decision. 3. Ask the customer to select the plan that best fits their shipping needs or provide their contact details so PluginHive can help them directly. 4. Once the customer confirms the plan, coordinate with PluginHive’s Customer Success team to process the subscription accordingly.

How can I confirm that UPS shipping labels are successfully generated after updating settings in PluginHive?

After making changes to carrier settings such as the country of origin: 1. Attempt to generate a shipping label for one or more test orders within PluginHive. 2. Confirm that the label is produced without errors and that the label preview or download option is available. 3. If the label is generated successfully, the integration is working properly. 4. Proceed with the remaining orders, and monitor for any issues. If problems persist, contact PluginHive support with error details for further assistance.

How can I confirm that there is no discrepancy in UPS shipping rates between the PH MultiCarrier Shipping Label app, Shopify checkout, and UPS’s own website?

To confirm UPS shipping rates are consistent: 1. Check the shipping rate shown at Shopify checkout for the order. Note the base rate and any flat rate additions configured in Shopify (e.g., a flat €1 added shipping fee). 2. Verify the UPS shipping rate provided in the PH MultiCarrier Shipping Label app interface and ensure it matches the base UPS rate for the service (e.g., UPS Standard €12.31). 3. Compare this rate with the same service rate on the UPS official website or your UPS account portal for the shipment details. 4. If the numbers match (e.g., UPS rate €12.31 + €1 flat rate = €13.31 total), there is no discrepancy. 5. If rates differ, review Shopify shipping rules and any rate adjustments or custom shipping rates configured in Shopify or the app. This cross-check confirms that the app correctly imports UPS carrier rates without unintended modification.

How can I confirm that the PluginHive app’s enhancement for postal code validation with UPS is working correctly?

To verify the enhancement: 1. Use a UPS order with a ZIP+4 postal code format containing a dash (e.g., 12345- 1234. in your Shopify store. 2. Attempt to generate a shipping label through the PluginHive app without manually editing the postal code. 3. If the label generates successfully without errors related to postal code validation, the enhancement is working correctly. 4. If the error persists, contact PluginHive support for assistance or schedule a Zoom call using the support booking link to troubleshoot the specific case.

How can I configure UPS shipping rates to display with fuel surcharges and taxes included within PluginHive?

To display UPS shipping rates including fuel surcharges and taxes in PluginHive, follow these steps: 1. Log in to your PluginHive dashboard. 2. Navigate to **App Settings** > **Carriers** > **UPS**. 3. Click on **Other Details** under the UPS carrier settings. 4. Locate the **Rate Cost** setting and change it from **Without Tax** to **With Tax**. 5. Save the changes. This configuration will ensure UPS shipping costs are displayed with all applicable surcharges, providing a true total shipment cost.

How can I configure the PluginHive app to display only custom UPS shipping rates and estimated delivery times at checkout, without using other features like label printing or pickups?

The PluginHive app can be configured to fetch and display UPS shipping rates and estimated delivery times directly at your store’s checkout using your UPS account and UPS APIs. The key points for configuration are: 1. Connect your UPS account within the app to enable rate fetching. 2. The rates shown are based on your negotiated UPS rates. 3. You can restrict usage by not enabling or ignoring other functionalities like label generation, pickups, or additional shipping features since the app will only display UPS shipping options and transit times. 4. Inform the PluginHive support team during setup about your requirements so automation rules can be adjusted to only show UPS rates without activating other features. This setup ensures only UPS shipping options with estimated transit times are displayed, without modifying your existing label printing or other shipping workflows.

How can I configure the new Terms of Sale options for UPS shipments in the PluginHive Shopify app?

To configure the new Terms of Sale options such as DAP: 1. Log in to your Shopify admin and navigate to the PluginHive app dashboard. 2. Go to the carrier settings page for your integrated UPS account. 3. Locate the Terms of Sale (Incoterms) dropdown menu. 4. Select the desired Term of Sale, including the newly added options like Delivered at Place (DAP). 5. Save the settings to apply the changes. After this, the selected Term of Sale will be used for scheduling shipments and generating UPS shipping labels within the app.

How can I configure the app to charge the UPS Extended Area Surcharge (EAS) for postal codes where UPS applies this fee? Is there an easy way to add a rule for multiple postal codes?

The UPS Extended Area Surcharge (EAS) is automatically included in the shipping rates fetched from the UPS carrier API at checkout. This means: 1. The app does not require manual configuration or rule setup for EAS; the surcharge is dynamically applied for the applicable postal codes based on UPS’s own data. 2. When customers enter a postal code subject to the surcharge, the checkout rates will reflect the additional EAS fee transparently. 3. Since UPS manages the list of extended area postal codes on their side, the app relies on the official UPS API to update and apply these surcharges automatically. 4. If you need further verification or specific details about which postal codes are considered extended areas, contacting your UPS Account Representative is recommended. In summary, no manual rule entry is necessary for EAS surcharge application; just ensure that your UPS carrier integration is active and up-to-date to receive accurate rates including EAS.

How can I configure the app to apply a percentage increase to my negotiated UPS shipping rates instead of the retail rates shown at checkout?

To apply an additional percentage on your negotiated UPS shipping rates rather than the retail rates, follow these steps: 1. In the app, navigate to **Settings > Shipping Rates > Rate Automation**. 2. Edit the existing UPS rate automation rule. 3. Enable the **Adjust Shipment Price** option for UPS, which allows adding a handling fee or percentage adjustment. 4. Save the changes. This setting instructs the app to add the specified percentage to your negotiated UPS rates at checkout rather than the default retail rates.

How can I configure shipping options in the PluginHive app to restrict certain perishable products, like cakes or pies, to only ship via UPS Ground or UPS 2nd Day Air based on the destination state?

To set shipping options like UPS Ground or UPS 2nd Day Air for specific products such as cakes or pies depending on the destination state, follow these steps: 1. Open the PluginHive app in your Shopify admin. 2. Navigate to **Settings** > **Shipping Rates** > **Rate Automation**. 3. Create or edit a shipping rule. 4. Under **Action Criteria**, set conditions such as shipping **Zone** (state), order price, total weight, or quantity that correspond to when the product applies. 5. In **Action Details**, select the preferred UPS shipping services, for example, UPS Ground and UPS 2nd Day Air. 6. Save the rule. Note: It is recommended to avoid setting rules directly based on product SKUs or names. Instead, use general conditions like zone, weight, or order composition to ensure shipping rates apply correctly, even when orders contain multiple different products.

How can I configure PluginHive to ensure that all US orders use FedEx rates instead of UPS, selecting the best FedEx rate automatically for US shipments?

To make all US orders use FedEx rates and have the app select the best FedEx service automatically, follow these steps: 1. Create a Shipping Zone for the USA by navigating to **App menu > Settings > Shipping > Shipping Zones** and adding a USA zone. 2. Update your Rate Automation Rules to include criteria based on the Shipping Zone: – For FedEx rules, set the Shipping Zone equal to USA to apply only for US shipments. – For UPS rules, adjust the zone criteria to exclude USA (e.g., Shipping Zone **Not Equal To** USA). 3. This configuration ensures that for US shipments, only FedEx carrier rules apply and the app will choose the best FedEx rate from available services. 4. Ensure that each Rate Automation Rule has a carrier assigned and proper shipping zone criteria set correctly; this is necessary for rules to save and function as intended.

How can I configure free UPS shipping for a specific new product in the PluginHive app?

To set UPS shipping as free for a particular product, you need to configure a shipping rule or automation in the PluginHive app that overrides the standard UPS charges for that product. The general steps include: 1. Identify the product SKU or product ID for which you want to offer free UPS shipping. 2. In the PluginHive app, create a shipping rule or condition that applies when the order contains this specific product. 3. Set the shipping cost to zero or mark UPS shipping method as free for orders including this product. 4. Ensure this rule takes priority over other UPS shipping rates to avoid conflicts. 5. Test by adding the product to cart and verifying that the UPS shipping option is displayed as free during checkout. Support can assist with this setup during a scheduled consultation if needed.

How can I change the shipping method from UPS Expedited to normal shipping in the PluginHive Multi Carrier app?

The shipping method selection depends on the rates provided by the carrier account linked to your app. If UPS shows only expedited rates, it may be due to a restricted account status. To resolve this: 1. Verify that the UPS Account Number, Account Login User, and Password are correctly added in the app settings. 2. Ensure your UPS account is qualified to receive negotiated rates, as the error “User Number combination is not qualified to receive negotiated rates” indicates a limitation on your account. 3. After confirming account details and resolving any UPS restrictions, the app will display normal shipping options accordingly.

How can I change my shipping carrier from Canada Post to UPS in the PluginHive app?

To switch your shipping carrier from Canada Post to UPS within the PluginHive app, follow these steps: 1. Log in to your PluginHive account and navigate to the shipping settings. 2. Add your UPS account details in the app by entering your UPS account number and required credentials. 3. Once your UPS account is successfully integrated, the app will generate shipping labels for your orders using UPS instead of Canada Post. 4. If you encounter any difficulties during this setup, you can request a live Zoom session with support for guided assistance. By completing these steps, you will be able to ship your orders using UPS via the PluginHive platform.

How can I allow my customers to choose their own shipping options (e.g., FedEx, UPS) with delivery terms and prices at checkout using the PluginHive app?

Using the PluginHive app, you can connect your shipping carrier accounts such as FedEx, UPS, or other supported carriers to display their calculated shipping rates at checkout. However, Shopify’s standard checkout is not editable by apps, including ours. The app integrates by enabling the display of carrier-calculated shipping rates during checkout, allowing customers to select from available delivery options with their corresponding prices and terms. To implement this: 1. Connect your carrier accounts within the PluginHive app. 2. Ensure your Shopify store has the ‘Carrier Calculated Shipping’ feature enabled (see next FAQ for more details). 3. Once set up correctly, customers will see multiple shipping options and can independently select the one that suits them at checkout.

How can I add UPS SurePost as a shipping option during Shopify checkout using PluginHive MultiCarrier Shipping Label app?

To add UPS SurePost as a shipping option in your Shopify checkout via the PluginHive MultiCarrier Shipping Label app, ensure the following: 1. Verify that your app settings are properly configured to enable UPS SurePost services. This includes activating UPS SurePost within your shipping service preferences inside the app. 2. Confirm that you have a UPS contract or account that supports SurePost shipments linked to the PluginHive app. 3. When the app is configured correctly, UPS SurePost shipping rates will automatically appear as a carrier option at checkout for eligible shipments. 4. To double-check, you can view the rates displayed at checkout or within the app shipping rates preview to confirm SurePost is available. If UPS SurePost rates do not appear, review your settings or contact support for further assistance.

How can I add an additional handling charge, such as 5% or 10%, to UPS shipping rates in PluginHive to cover extra fees?

To include a handling charge percentage on top of UPS shipping rates in PluginHive: 1. Log in to your PluginHive dashboard. 2. Go to the shipping rates or carrier settings section. 3. Locate the UPS shipping method configurations. 4. Find the option to add a handling fee or additional charge. 5. Enter your desired percentage value (for example, 5% or 10%) as an additional handling charge. 6. Save the changes. 7. Test by generating shipping rates to ensure the handling fee is correctly applied on top of UPS calculated rates. By doing this, a fixed percentage is added to each UPS rate, helping to offset UPS fees and maintain your margins.

How can I access and enable Saturday delivery for residential addresses using UPS 2-Day Air in PluginHive?

To enable Saturday Delivery for UPS 2-Day Air shipments in PluginHive, follow these steps: 1. Navigate to the App and go to the **Orders** section. 2. Select the orders that require Saturday Delivery. 3. Click on **More Actions** and then choose **Enable Saturday Delivery**. This will activate Saturday Delivery for the selected orders. 4. After enabling, select the orders again and proceed to generate the shipping labels with the Saturday Delivery option included. If you want to automatically display shipping rates with Saturday Delivery included and generate labels with that option: 1. Go to **App → Settings → Shipping Rates → Rate Automation**. 2. Then, go to **App → Settings → Automation** and create a new rule. 3. In the rule’s action details, select **Saturday Delivery** to automate this option when generating rates and labels. This setup ensures your shipping rates reflect Saturday Delivery options and automates label generation accordingly.

Has the UPS authentication process for PluginHive moved from Access Key to OAuth 2.0?

Yes, PluginHive solutions have transitioned to using UPS OAuth 2.0 for authentication, replacing the older Access Key method. This ensures a more secure and streamlined connection with UPS services for functions such as generating shipping labels and fetching rates.

Does UPS have a separate Residential Ground shipping option like FedEx Home Delivery, and how does this affect shipping charges?

Unlike FedEx, which offers a distinct ‘Home Delivery’ service for residential addresses, UPS provides a single Ground service that applies to both commercial and residential addresses. However, when the shipping address is classified as residential, UPS adds residential delivery charges to the total shipping cost automatically. Therefore, the app passes through UPS Ground service, and residential surcharges are accounted for in the rate if applicable. There is no separate ‘UPS Residential Ground’ service option to select.

Does the PluginHive Multicarrier app track or log connection failures or glitches between Shopify, the app, and UPS, especially on a particular date when shipping rates stopped working?

There are no recorded connection issues, failures, or glitches in the communication between Shopify, the PluginHive Multicarrier app, and UPS around the date specified (June 17, 2024). The app did not undergo any updates or changes during that period. While the app processes shipments based on your configured settings, no known system errors or disruptions at the app or server level were detected for that timeframe.

Does the PluginHive app support UPS Saturday Delivery, and how can it be configured?

Yes, PluginHive supports UPS Saturday Delivery for eligible UPS services. To enable it: 1. Go to App Menu -> Settings -> Automation. 2. Edit the UPS automation rule and add the action “Enable Saturday Delivery”. 3. Then navigate to App Menu -> Settings -> Shipping Rates -> Carrier Services. 4. Enable the Saturday Delivery option for the corresponding UPS services. Please note that UPS provides Saturday Delivery only for UPS Standard and UPS Express services, not for all UPS service types.

Does the PluginHive app provide competing shipping rates between carriers like UPS, USPS, and FedEx?

The PluginHive app does not provide competing rates from multiple carriers by default. Instead, it helps you process shipments and retrieve shipping rates only from your own carrier accounts that you connect (such as UPS, USPS, or FedEx). The app does not supply third-party logistics (3PL) accounts or compare rates across different carrier accounts on its own.

Does the PluginHive app automatically include all additional UPS charges in the shipping rates it returns?

The PluginHive app returns shipping rates directly from your linked UPS account based on the shipment details provided. However, some additional charges, such as specific UPS accessorial fees or regional surcharges, may not always be evident if shipment parameters are incomplete or if account-specific discounts and fees apply differently in external tools like ShipStation. To ensure all charges are included: 1. Verify that package dimensions, weights, and service levels are correctly set within the app and your Shopify store. 2. Confirm your UPS account settings and negotiated rates on ups.com. 3. Compare with manual rates from ups.com for the same shipment parameters. If rates consistently differ, consult UPS support or PluginHive to check if any settings or configurations need adjustment to capture all applicable charges.

Does the PH MultiCarrier Shipping Label app support USPS, UPS, and FedEx carrier rate estimates, and will it show taxes and duties calculated by these carriers?

Yes, the app supports USPS, UPS, and FedEx carrier services. It displays real-time rates and estimated delivery times from these carriers during shipping label generation. The respective carriers calculate applicable taxes and duties, and these are included in the total shipping charges shown in the app.

Does the PH Multi Carrier Shipping Label App allow me to use Shopify’s UPS rates as well as FedEx rates?

The PH Multi Carrier Shipping Label App supports direct integration with over 33 carriers, including FedEx, UPS, USPS, DHL Express, and more for generating shipping labels and fetching rates. However, it does not support using UPS rates provided through Shopify’s native UPS integration. Instead, you need to connect your own UPS and FedEx accounts directly within the app. To get started, install the PH Multi Carrier Shipping Label App from the Shopify store, make use of the 14-day free trial, and then link your own carrier accounts (UPS, FedEx, etc.) in the app settings. After setup, the app will provide both rates and label creation for the connected carriers.

Does the customer have to enter a phone number to generate UPS shipping labels in the PluginHive app?

No, the phone number is not mandatory for generating UPS labels. The PluginHive app includes a setting that can make the phone number optional. If this setting is not enabled by default, the support team can activate it from their side. Once enabled, you can generate UPS labels without requiring the customer to input a phone number.

Does the app support UPS Simple Rate (flat rate) pricing?

Currently, UPS Simple Rate pricing is not supported in the app. However, this feature is planned for future inclusion. Meanwhile, you can use other UPS services such as UPS Ground Saver and access calculated shipping rates through the app once it is installed. The app also provides features including generating shipping labels and sending live tracking updates to customers.

Does the app allow generating UPS end of day process reports?

The app does not support generating UPS end of day process reports. If you require reports related to UPS shipments, you may need to use UPS’s own tools or explore other third-party reporting solutions that integrate directly with UPS services.

Does the “Rate Cost” setting in the UPS integration control whether tax is charged on shipping during checkout?

Yes. The “Rate Cost” setting affects how tax is applied to UPS shipping charges at checkout: – If “Rate Cost” is set **without tax**, then the shipping cost shown during checkout will be **exclusive of tax**. – If “Rate Cost” is set **with tax**, the shipping cost displayed at checkout will include tax. Adjust this setting based on whether you want the UPS shipping charges to be tax-inclusive or tax-exclusive for your customers.

Does PluginHive offer separate customer groups for Wholesale and Retail buyers within the PH Multi Carrier Shipping Label app?

The PH Multi Carrier Shipping Label app does not support grouping customers into Wholesale or Retail categories. The app focuses on displaying shipping rates at checkout, generating shipping labels, and processing orders but does not provide functionality to segment or manage different customer groups.

Does PluginHive offer a plugin for Shopify, and can I transfer my existing plugin licenses from WooCommerce to Shopify, including the PluginHive UPS plugin?

PluginHive does offer shipping plugins compatible with Shopify. However, license transfers from WooCommerce to Shopify are generally not supported because the platforms use separate licensing systems due to their different architectures. For exact details and options, please contact PluginHive support directly as they can provide guidance based on your specific licenses and plugins.

Does it take time for UPS Ground Saver shipping option to update and show on my Shopify store after enabling it?

The PluginHive UPS Shipping app fetches live rates from UPS and generally updates shipping options in real time. However, if UPS Ground Saver does not show up immediately: 1. Confirm that the UPS account is activated for UPS Ground Saver as it is an account-specific service. Without UPS enabling it, the app cannot display that option. 2. After activation by UPS, the new shipping service rates should appear immediately. If the option still does not show up, clear your store cache, and verify app settings again. 3. If you are still experiencing delays or the option is missing, reach out to PluginHive support with your store details for further investigation. In summary, the delay is usually due to UPS account settings rather than the app or Shopify store update lag.

Does disabling certain shipping rate rules improve UPS rate display reliability?

Yes. For example, disabling Freight rates such as UPS TForce services (which are unsupported by UPS) reduced response time issues and failure rates in shipping rates. This action allowed multiple UPS rate options to display reliably at checkout. It’s advised to review and disable unsupported or unnecessary shipping rules to maintain optimal rate calculation performance.

Do we need to change the status of existing orders to “Initial” to get new UPS rates to show up before generating shipping labels, or will the new calculations happen automatically?

Since the orders were placed some time ago, it is recommended to reprocess the orders to ensure the new UPS rates apply before generating labels. Follow these steps: 1. Go to the app’s Orders section. 2. Select the orders you want to update. 3. Click on Advanced and change the order status to “Initial.” 4. Re-select the orders. 5. Click Advanced again, choose “Prepare Shipment,” and generate the shipping labels. This process will update the shipping calculations with the new UPS account rates.

Do I need to manually update the PluginHive Shopify app to access the new Terms of Sale like DAP for UPS shipments?

No manual update is required on your part. The Terms of Sale enhancements, including DAP, have been implemented on the app server side. You can immediately check and configure the Term of Sale setting in your integrated UPS Accounts within the app and start using the new options seamlessly.

Do all products need to weigh at least 1 lb for both FedEx and UPS rates to calculate shipping correctly?

Products must weigh at least 1 lb per line item **only** for FedEx Freight rates. For regular FedEx services and UPS shipping rates, there is no minimum weight restriction of 1 lb per product line item. You can use weights less than 1 lb for these services without affecting rate calculations.

Can the UPS Express Saturday Delivery label be generated and show the Saturday delivery indicator correctly through PluginHive?

Yes, it is possible. Testing with a sample order showed both UPS Express and UPS Express Saturday Delivery options available. The Saturday Delivery request is correctly sent in the service XML, and labels generated include the Saturday Delivery confirmation. If you encounter issues generating such labels, ensure the order is properly imported into the app and not yet fulfilled in Shopify, or test with a new order.

Can the PluginHive app modify or add surcharges to Shopify’s built-in USPS and UPS shipping rates?

No, the PluginHive Multi Carrier Shipping Label app cannot modify or add surcharges to the shipping rates provided by Shopify’s built-in USPS and UPS accounts. The app only supports integration and rate adjustments for carrier accounts created directly with shipping carriers, such as FedEx. To add rates or surcharges to USPS and UPS shipping methods, you would need to configure flat rates or other shipping rules directly via Shopify’s shipping settings or through carriers integrated within the app.

Can the PH Multi Carrier Shipping Label App integrate with Shopify’s shipping rates system to display Shopify-provided UPS rates at checkout?

The app itself does not directly integrate with Shopify’s shipping rates to display Shopify-provided UPS rates. Instead, it uses your UPS account rates to calculate shipping charges. However, you can configure the app to apply discounts to your UPS rates to approximate the Shopify rates if needed. For label printing and order fulfillment, the app uses your UPS account rates. This ensures you utilize your negotiated UPS pricing while potentially displaying customer-friendly rates at checkout.

Can the PH Multi Carrier Shipping Label App calculate accurate real-time UPS shipping rates per product in an order, considering one plant per box and multiple custom box sizes?

Yes, the PH Multi Carrier Shipping Label App can calculate accurate, real-time UPS shipping rates for each individual product in an order, treating each plant as a separate shipment (one plant = one box). The app allows you to define and configure custom box dimensions such as 6x6x36, 6x6x46, 8x8x46, and 8x8x60, and it uses these dimensions to map products to boxes for precise rate calculations. It supports UPS integration exclusively, enabling reliable shipping rate calculations and label generation tailored to your shipping setup including your annual shipment volume and peak seasons.

Can the app generate bulk UPS shipping labels for a single Shopify order where 100 units of a product need to be shipped to 100 different recipients with different shipping addresses?

No, the app cannot generate shipping labels for a single order with multiple different shipping addresses. Shopify orders have only one shipping address per order, and the app uses that address for label creation. However, if you have a single order with a large quantity of products (e.g., 100 units) going to the same shipping address, you can create multiple packages within that order. The app allows you to generate individual labels for each package using the same shipping address, facilitating bulk label generation when the destination is identical for all items. If you need to ship to different addresses, you would need to create separate orders for each recipient.

Can PluginHive’s app generate a UPS End of Day (EOD) Manifest with a single QR code or barcode scan operation for shipments?

PluginHive’s app does not currently support generating a UPS End of Day (EOD) Manifest with a single QR code or barcode scan. The app works independently and cannot be integrated with other shipment fulfillment apps to achieve this functionality. The daily manifest printout feature is also not compatible with UPS driver requirements for EOD scanning. If you want, you can share a sample of the official UPS EOD Manifest generated from ups.com with PluginHive’s team; they can check whether this is accessible via UPS APIs and consider adding such a feature in the future. However, as of now, this feature is not available through PluginHive’s app.

Can PluginHive MultiCarrier Shipping Label app be used if I manually fulfill UPS orders outside Shopify?

Yes, the app can still be used to display UPS shipping rates on your Shopify checkout page even if you manually fulfill UPS orders outside Shopify. The key points are: – The app provides accurate rate calculations and options at checkout to your customers. – Manual fulfillment workflow (creating labels and shipments directly on UPS) can be maintained if your order volume is low (e.g., 1-2 orders per day). – PluginHive encourages using its labeling and tracking features for automated order management, but the use of only rate display is fully supported. – You can customize the app settings to only show rates without requiring full integration of label printing or shipping automation.

Can PluginHive MultiCarrier generate more than one UPS shipping label for a single order containing multiple boxes, such as when shipping multiple printed booklets that require several boxes?

Yes, PluginHive MultiCarrier allows you to generate multiple shipping labels for a single order when it involves multiple packages. You can configure the maximum package weight that fits into one box, and the app will automatically split the order into multiple packages accordingly. To manage the packages: 1. Open the app and navigate to **Orders**. 2. Select the specific order you want to ship. 3. Use the **Edit Package** option under the packaging summary to adjust package details if needed. This process enables the creation of multiple shipping labels, one for each package, ensuring correct shipping for orders that require more than one box.

Can PluginHive handle complex shipping setups involving heavy or oversized parcels using couriers like Aramex or Inxpress?

PluginHive can support complex shipping scenarios involving heavy or oversized parcels if the following is addressed: 1. Provide PluginHive support with the actual rate cards or shipping rate information from your preferred couriers such as Aramex or Inxpress. 2. PluginHive uses this information to create automation rules that route shipments exceeding Australia Post’s 22 kg or dimension limits to the correct courier with accurate rates. 3. Avoid creating excessive overlapping rules by leveraging these curated rate cards and using dimensional parameters within rules rather than multiple zone-based rules. 4. Make sure product dimensions and weights are complete and correct in Shopify, as these are critical for real-time rate calculations. 5. Work with PluginHive’s support team to tailor the setup specifically to your configuration, ensuring rates are neither underquoted nor too complex to process efficiently. While PluginHive cannot exactly replicate all legacy custom shipping setups, providing concrete courier rates and streamlining rules ensures functional and accurate real-time shipping calculations.

Can I show live UPS shipping rates on a development store before purchasing a plan to verify the feature?

Yes, it is possible to test live UPS shipping rates on a development store if the store accepts payments and app charges. The app offers a 14-day free trial which allows you to test the live rates feature before purchasing a subscription plan. Ensure: 1. Your development store accepts payments and can be charged for apps. 2. Install the app and utilize the free trial period to verify live rates functionality.

Can I set up different shipping carriers to be used for different products in checkout, such as UPS for Product A and FedEx for Product B?

Yes, it is possible to show services from different shipping carriers based on the product shipping class. You need to assign shipping classes to your products and then create shipping rate rules in the app based on those classes. For example, assign UPS shipping class to Product A and FedEx shipping class to Product B. When a customer places an order containing products from both classes, the app can display rates from both carriers at checkout. Note that if multiple products with different shipping classes are in the cart, both carriers’ services can be shown together.

Can I set the shipping options so that customers only see flat rate shipping during checkout, but still let my shipping staff access and select carriers like USPS, UPS, and FedEx internally?

Yes, this is possible using the PluginHive app’s configuration. You can: 1. Configure the flat rate shipping method to be the only option visible to customers during checkout. 2. Keep carrier-specific rates and shipping options (USPS, UPS, FedEx) available and accessible for your internal shipping team within the app or backend interface. This lets customers have a simplified shipping choice, while your staff can still select the most appropriate carrier and rates internally for fulfillment.

Can I participate in a Zoom screen share session if my computer has no microphone to discuss PluginHive UPS setup?

Yes, you can share your screen via Zoom without a microphone and use your phone to communicate during the session. The recommended approach is: 1. Join the Zoom meeting on your computer to share your screen. 2. Use your phone to make or receive calls for audio communication by either providing your phone number to the support agent or calling into the Zoom audio bridge separately. 3. This dual setup allows the support specialist to see your screen while you discuss your issues clearly via phone. 4. If the support agent attempts calling you directly and cannot reach you, provide the best phone number in the Zoom chat or prior to the meeting to facilitate the call.

Can I modify or display discounted UPS real-time shipping rates to customers at checkout if my UPS rates are higher than Shopify’s rates?

Yes, the app allows you to apply percentage-based discounts to your UPS real-time shipping rates. These discounted rates will be displayed to customers at checkout instead of the full UPS rate. This feature enables you to show lower shipping prices more aligned with Shopify’s rates, providing flexibility in how shipping costs are presented on your storefront.

Can I keep my existing flat rate shipping setup for multiple zones and also offer UPS express shipping options based on my negotiated rates?

Yes. The app allows you to maintain your current standard flat rates configured per shipping zone (such as Ontario, Manitoba, NS/NB, QC, AB, BC, NF, NT, YK). Alongside these flat rates, you can offer customers additional UPS express shipping services using your negotiated rates. You have control over which UPS shipping options appear at checkout.

Can I install the PluginHive UPS rates integration app on a Shopify development store that doesn’t have a payment method set up for testing purposes?

No, the PluginHive app requires installation on Shopify stores that can accept live charges and payments. Development stores without active payment methods cannot install or test the app. To evaluate the app, you should install it on your live Shopify store, where you can then utilize the 14-day free trial to explore and test its features fully. If you need help during setup on your live store, support is available to assist you.

Can I generate individual UPS labels per product if a customer orders multiple products?

Yes, the app supports multiple packages per order. You can: – Mark specific products as **Pre-Packed** in the app’s Products page. – Enter dimensions for these pre-packed products. – The app will then treat each pre-packed product as a separate package, generating individual labels accordingly.

Can I enable UPS negotiated rates to display at checkout using the PluginHive Multi Carrier Shipping Label app on the Shopify Basic plan?

No, displaying real-time UPS negotiated rates at checkout via the PluginHive Multi Carrier Shipping Label app requires two key conditions: 1. **Carrier Calculated Shipping (CCS) enabled on Shopify**: Shopify mandates that the “Carrier Calculated Rates at Checkout from Apps” feature must be activated on your store. This is controlled by Shopify, so you need to contact Shopify support to enable this feature. 2. **Appropriate PluginHive app plan**: The Shopify Basic plan ($ 9. of the PluginHive app supports only label generation and does not include displaying carrier-calculated rates at checkout. To access live rate display, you must upgrade to at least the $19 Starter Plan. To upgrade your PluginHive app plan: – Open the app in your Shopify admin. – Go to **App > Account > Manage Subscription > Change Subscription**. – Choose the Starter Plan ($ 19. or higher. Once you have both Carrier Calculated Shipping enabled on Shopify and the appropriate PluginHive plan, your UPS negotiated rates can be displayed live at checkout.

Can I customize or change the shipping calculation prices for UPS Ground, UPS Next Day Air, UPS 3 Day Select, and FedEx Freight Economy using the PluginHive app?

While you cannot modify the base shipping rates returned directly from UPS or FedEx, the app allows you to adjust shipment prices using built-in rate automation rules: 1. Navigate to App Settings > Shipping Rates > Rate Automation. 2. Create rules under “Action Details” with either: – **Add Flat Rate:** Add a fixed additional handling fee (currency matches the order) to the carrier’s shipping price. – **Adjust Shipment Price:** Modify the shipment price by adding or subtracting a percentage value. Using these options, you can effectively customize shipping costs applied to your products while keeping carrier rates intact.

Can I connect only one shipping carrier like UPS or USPS, or can I connect multiple carriers including Easypost, and display all their rates for customers to choose at checkout?

Yes, you can connect either a single carrier or multiple carriers simultaneously in the PluginHive app, including FedEx, UPS, USPS, and others. Using EasyPost as a connection source is also supported, enabling you to integrate multiple shipping carriers via EasyPost. Once integrated: – The app will fetch shipping rates from all connected carriers. – These rates can be displayed at checkout, allowing customers to choose their preferred shipping option based on price and delivery terms. To achieve this, ensure you configure the API keys for each carrier or EasyPost in the app settings. The displayed rates will reflect options from all connected carriers.

Can customers see the shipping cost during checkout for both UPS and PostNord carriers through PluginHive?

Customers can only see live shipping rates at checkout for carriers that provide API-calculated rates. UPS supports live shipping rate calculation, but PostNord does not provide shipping rates through their API. To display UPS live shipping rates at checkout, your Shopify store must be on a plan that supports the “Carrier Calculated Shipping” feature (typically Shopify plan or higher). You can enable this feature by contacting Shopify support. Since PostNord does not provide live rates, its shipping cost cannot be shown at checkout, but you can still generate shipping labels for it through the app.

Can a markup be added on top of the UPS shipping cost to cover additional expenses like boxes and supplies?

Yes, you can add a shipping markup within the PluginHive Multi Carrier Shipping Label App. This feature enables you to increase the base shipping rates fetched from UPS by a fixed amount or a percentage to cover additional costs such as packaging materials and supplies. You can configure this markup in the app’s rates adjustment or pricing settings before the rates are passed to the customer at checkout.

Am I charged for a UPS shipping label if the label generation fails in PluginHive?

Yes, if a label is generated for an order in PluginHive, you will be charged for that label regardless of delivery status. To avoid accidental charges for orders you do not want to ship, you can mark those orders as “Not To Ship” in the Orders section. This action removes them from the active Orders view and prevents label generation. For detailed steps, refer to the order management instructions provided in previous communications or PluginHive documentation.

After upgrading to the Shopify plan, do I need to do anything else to show UPS rates at checkout?

Yes, after upgrading to the Shopify plan: 1. Verify that the Carrier Calculated Rates feature is fully activated on your Shopify store by contacting Shopify support. 2. Upgrade your PluginHive app subscription from the Basic ($ 9. to the Starter Plan ($ 19. to enable live rate display at checkout. 3. Complete the PluginHive app setup to enable the specific UPS shipping services you want to show on your store. 4. Test the checkout by adding a product to your cart and verifying that UPS shipping options appear correctly. 5. If any issues persist, reach out to PluginHive support, who may assist via Zoom session for further configuration.

After uninstalling the FedEx app and connecting UPS via PluginHive, how should I set up the app to display UPS rates only at checkout?

To display only UPS rates at checkout after switching from FedEx: 1. Uninstall any FedEx app integrations to avoid conflicts. 2. Install and connect the UPS account in the PluginHive app, confirming successful linkage. 3. In the PluginHive app settings, enable only UPS carrier services and disable all others. 4. Configure rate automation rules to reflect preferred UPS services and exclude FedEx options. 5. Ensure the storefront checkout settings allow carrier-calculated rates to display. 6. Test live checkout to confirm only UPS rates are visible to customers. 7. Import your products into the app if not already done, as product data is necessary for correct rate calculation.

After reconnecting UPS in PluginHive, how can I verify if the orders are processing correctly?

After reconnecting your UPS account with updated credentials, the system will start showing shipping rates for your orders and update their status. To verify: 1. Check your order list in the PluginHive interface. 2. Confirm that the orders previously showing errors now display shipping rates. 3. Ensure the status of these orders has updated to “Processing,” indicating successful communication with UPS. If orders are in Processing status and rates are visible, the UPS integration is working as expected. Place a test order if needed to further verify.

After re-adding UPS and disabling FedEx in PluginHive, why are FedEx rates still showing at checkout, and how can I confirm that UPS rates are correctly applied?

FedEx rates may appear temporarily due to caching or delays, but once FedEx services are disabled in the PluginHive app, the app will no longer pull FedEx rates. To confirm UPS rates: 1. Ensure FedEx services are fully disabled in the app settings. 2. Place a test order or check the checkout shipping rates to verify only UPS rates are listed. 3. PluginHive will then pull rates based on your UPS account setup. If FedEx rates still show after disabling, clear your browser cache or wait a few minutes for settings to refresh. The support team can also verify your transaction history to confirm that only UPS rates are being returned.

After negotiating new UPS shipping rates, do I need to update or configure anything in PluginHive to see the new rates reflected?

No manual update is needed within PluginHive. The app automatically fetches your negotiated rates directly from your UPS account once those rates are active. – Simply ensure your UPS account is connected to PluginHive. – New negotiated rates will be visible without additional configuration in the app.

After connecting FedEx and UPS carriers and adding product dimensions in PH Multicarrier Shipping Label app, what steps do I need to take within Shopify to ensure shipping rates are correctly calculated for customer orders?

To display the shipping rates calculated by the PH Multicarrier Shipping Label app in your Shopify store, follow these steps: 1. Go to Shopify Admin → Settings → Shipping and Delivery. 2. Under each relevant shipping zone, add the shipping rates provided by the PH Multicarrier Shipping Label app. This links the app-calculated rates to the Shopify checkout. 3. Confirm that your app settings have automation rules correctly set to calculate rates based on product weight and volume for both FedEx and UPS (including any rate adjustments like a 10% increase if applicable). By ensuring the rates are added under each shipping zone in Shopify, customers will see accurate shipping rates from the connected carriers during checkout.

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Shopify Multi Carrier Shipping Label App