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UPS Shipping Services – Multi Carrier Shipping Label App for Shopify FAQs

    Enable and configure domestic and international UPS shipping services

Questions in this section:

Will the PluginHive app support UPS Worldwide Economy service in the future?

Yes, PluginHive plans to add support for UPS Worldwide Economy service in the app. Currently, this service is not available because it is not reflected in the UPS rate feeds used by the app. Once PluginHive receives updated rate feeds or confirmation from UPS, the Worldwide Economy service will be integrated and offered as part of the shipping options. Stay updated through PluginHive’s communication channels for announcements on new service additions.

Will the PluginHive app automatically integrate UPS Access Point services once UPS has enabled this on their dashboard?

The PluginHive app does not automatically integrate UPS Access Point services solely based on their availability on the UPS dashboard. Even if UPS enables UPS Access Point Economy or related services in their system, the app currently does not support Service Points integration. The presence of UPS Service Point Economy in the app’s services list does not equate to actual usability, as the app cannot process shipments through UPS Access Points yet. Users should wait for an official update from the app team regarding any such integration.

Why wasn’t the UPS Ground shipping service showing at checkout despite being selected in the PHP Multi Carrier Shipping app?

UPS Ground did not show at checkout because the UPS account used has Saturday Delivery enabled. Since UPS Ground does not work with Saturday Delivery, the app does not return UPS Ground rates at checkout. To resolve this: 1. Confirm if Saturday Delivery is enabled with UPS for your account. 2. Disable Saturday Delivery if UPS Ground service is required or consult UPS about this restriction. 3. Use the UPS rate calculator to test different configurations. 4. Adjust your app and UPS settings accordingly so the shipping rates align with UPS account features.

Why don’t I see UPS Worldwide Economy service as an option in the PluginHive app for UPS shipments?

The PluginHive app currently supports UPS Worldwide Saver, UPS Worldwide Express Plus, UPS Worldwide Express, and UPS Worldwide Expedited services. Among these, UPS Worldwide Expedited is the cheapest available service. The UPS Worldwide Economy service is not available in the rates XML used by the app, and it also does not appear when recreating shipments directly on UPS.com using the same order details. This suggests that UPS Worldwide Economy may either be region-specific or renamed by UPS in certain regions. The recommended approach is to verify the availability and naming of this service directly with UPS support to confirm whether it is offered in your shipping region or under a different name, such as UPS Worldwide Saver.

Why does UPS fail to provide a shipping quote in PluginHive automation even though an automation rule assigns the UPS carrier?

This usually happens if the UPS account settings in the app have inaccurate or incomplete data. For example, the **Country of Origin** in the UPS carrier settings must match the shipment details correctly. If the origin country is incorrect (e.g., set to United States while shipping from Hungary), the UPS rate request fails. To resolve: 1. Go to **App Settings** -> **Carriers** -> **UPS** -> Carrier Settings. 2. Verify and update the **Country of Origin** to match your shipping origin. 3. Save changes and try generating the shipment quote again.

Why does the checkout page sometimes default to Shopify rates instead of showing the correct UPS shipping rates from PluginHive Multi Carrier Shipping Service?

This typically happens because Shopify imposes an 8-second timeout window for receiving shipping rates from third-party providers like UPS. If UPS does not respond with the rates within those 8 seconds, Shopify automatically falls back to its default rate calculation. Even if PluginHive Multi Carrier Shipping Service correctly requests the UPS rates and logs them, the checkout might still show Shopify rates if the response exceeds Shopify’s timeout limit. This can occur due to temporary network delays or UPS service slowness.

Why does the “Adult Signature Required” setting reset each time I remove it and update packages or switch UPS accounts?

The “Adult Signature Required” option may reset due to the way package details and service settings refresh when you update packages or switch shipping accounts. When you remove the signature requirement and then update packages or select a different UPS account (e.g., UPS – Other), the system refreshes the special service settings and can revert to default account-level configurations. To manage this effectively: – After changing signature settings, finalize package selections without switching accounts again. – Use order-level special service edits to override the account defaults for each shipment. – Confirm final label details before printing to ensure signature requirements are correctly applied. If this resetting behavior persists or causes workflow issues, a support consultation or troubleshooting session can help identify specific configuration conflicts.

Why do some UPS services show a “Failure” status in the rate automation rules, and does this impact the shipping service availability?

A “Failure” status appears when a UPS service configured in your automation rules is not available for a particular shipment during checkout. This does not impact other services that are available. To manage this: 1. Review the enabled UPS services within your automation rules in the PluginHive app. 2. Identify which services consistently show as unavailable by inspecting the Response XML for your rate requests. 3. Disable any services that are not applicable or often unavailable to reduce failure messages and potential delays. 4. This cleanup ensures only relevant and available services are shown to customers, improving clarity and performance.

Why did the PluginHive app assign Canada Post as the carrier instead of UPS for my Shopify order, and how can I fix this for current and future orders?

This issue occurs because, in the label automation rule for Canada Post, the option “Set Carrier/Service” was selected instead of “Add Carrier/Service.” When “Set Carrier/Service” is selected, the app overrides any carrier chosen during order creation, automatically assigning Canada Post to the order. To fix this: 1. Change the option from “Set Carrier/Service” to “Add Carrier/Service” in the Canada Post label automation rule. This will add Canada Post services without overriding carriers chosen in Shopify, applying correctly for all future orders. 2. For the current order affected, manually change the service to UPS inside the app and regenerate the shipping label. 3. If a label was created with Canada Post, contact Canada Post to request a refund for that shipment as UPS was the intended carrier. Additionally, ensure your UPS carrier account settings have the “Negotiated rates” option enabled to receive discounted shipping rates in all future transactions.

Why are UPS Express and UPS Express 12:00 services treated differently regarding Saturday Delivery in the app, and what should I consider?

The “UPS Express” and “UPS Express 12:00” are distinct UPS services. UPS provides Saturday Delivery only for the UPS Express service, not UPS Express 12: 00. If your labels are generated for UPS Express 12:00, Saturday Delivery will not be available via the app. To have Saturday Delivery enabled, ensure you generate labels using UPS Express (not UPS Express 12:00). If needed, share specific labels generated outside the app for review.

Why are recent shipments defaulting to UPS Worldwide Expedited instead of the Express Saver service I want?

The PluginHive app assigns the shipping service based on customer selection at checkout. If the customer selects a shipping method, the app uses that. If no selection is made: 1. The app picks the cheapest available service, which is often UPS Worldwide Expedited. 2. The rate summary in the order will show the cost differences, explaining why Expedited is selected by default. To control this behavior: – Enable the shipping method selection on your storefront. – If you require further customizations or explanations, consider scheduling a support session.

Why am I seeing more UPS shipping options at checkout than the UPS services I have configured in my automation rules, and how can I ensure only UPS Ground and UPS SurePost options appear?

The discrepancy occurs because while you have updated the Label Automation rule to include only UPS Ground and UPS SurePost services, the Rate Automation Rule—which controls the shipping options displayed to customers at checkout—still includes other UPS services like air options. To fix this and show only UPS Ground and UPS SurePost on the checkout page, follow these steps: 1. Access your PluginHive dashboard and navigate to the Automation Rules section. 2. Locate and edit your Rate Automation Rule related to UPS shipping services. 3. Modify the rule to include only the UPS services you want to offer—specifically UPS Ground and UPS SurePost—for shipments weighing over 1 lb or based on your criteria. 4. Save the changes and ensure the rule is activated. 5. Test your checkout page to confirm that only UPS Ground and UPS SurePost options display. Adjusting the Rate Automation Rule to align with your Label Automation Rule ensures consistency in the shipping options shown to customers during checkout.

Why am I only seeing the “Expedited” UPS shipping service in PluginHive instead of “Express Saver” (Worldwide Saver)?

The UPS Worldwide Saver service is also known as Express Saver. The app provides the Worldwide Saver (Express Saver) option under the UPS services. If you see “Expedited” shipping by default: – The app assigns the cheapest available service if the customer does not specifically select a shipping method at checkout. – UPS Worldwide Expedited service often has cheaper rates compared to the Worldwide Saver, which may cause the app to default to Expedited.

What steps should I take if the UPS shipping rate calculated differs significantly from the rate shown to customers?

Follow these steps: 1. Verify that package quantity, dimensions, and weight in the order and product setup are correctly entered. 2. Recreate the shipment on UPS.com with the same details to confirm the correct rate according to UPS. 3. Document all relevant screenshots showing customer payment, PluginHive shipping rates, and UPS website rates. 4. Compare all these figures to identify where the discrepancy occurs. 5. If discrepancies persist after verification, contact PluginHive support providing order numbers, screenshots, and detailed findings for further troubleshooting. Taking these steps ensures accurate shipping rates are applied and helps identify configuration issues impacting charges.

What steps should I follow to schedule a demo or meeting with PluginHive to discuss UPS SurePost integration?

To schedule a demo or meeting with PluginHive regarding UPS SurePost integration, you should: 1. Reach out to PluginHive support or your designated contact expressing your interest in a demo for UPS SurePost features. 2. Receive the appointment scheduling link from PluginHive. 3. Use the provided link to select a date and time slot convenient for you to have the demo call. 4. Join the meeting at the scheduled time using the provided meeting ID and passcode. 5. During the call, you can review app features, UI, and clarify any technical or configuration queries. 6. After the demo, PluginHive will support any further assistance or follow-up as needed. This process ensures a structured and detailed walkthrough tailored to your requirements.

What should I do if I want to discuss UPS shipping service options or address ambiguity in service names with PluginHive support?

If you experience difficulty understanding the available UPS service options or need to resolve discrepancies in service naming: 1. Provide complete shipment details including origin, destination, package dimensions, and weight when contacting support. 2. Share full screenshots of the UPS service options visible on UPS.com for your shipment. 3. Use the appointment booking link provided by PluginHive to schedule a call for easier, more interactive troubleshooting and consultation. 4. Maintain open communication with PluginHive support to receive timely updates and potential workarounds while waiting for the integration of new services.

What information do I need to provide to PluginHive support to enable UPS CTP services for my store?

To enable UPS CTP (Carrier Transport Program) services with PluginHive for your store, you need to provide the following details: 1. The UPS CTP Code (a unique negotiated billing code provided by UPS to your business). 2. The Billing Address associated with your UPS account. Once these details are shared with PluginHive support, they can configure your store’s plugin settings to access negotiated shipping rates and billing features through UPS CTP. Without this information, the plugin cannot fully activate UPS CTP services. If you do not have the UPS CTP code or billing address, contact your UPS account representative to obtain them.

Is the UPS Simple Rates service currently supported by the PluginHive app?

No, the PluginHive app does not currently support UPS Simple Rates. The development team is exploring the possibility of adding this feature in the future, but it is not available at this time.

Is it possible to select two different carrier services for two boxes within a single order in PluginHive? For example, using UPS Ground for the larger box and Surepost for the smaller box in the same order.

PluginHive allows selecting only one carrier service per order when generating shipping labels, regardless of the number of boxes within that order. To use different services for multiple boxes in a shipment, you need to split the original order into separate orders in your Shopify Orders page. Once split, each order will be imported individually into PluginHive, allowing you to select and apply different carrier services for each separate order. This way, you can generate labels with different shipping options for each box.

Is it possible to print UPS Ground Saver labels directly through the PluginHive app and offer this service to customers at checkout?

Yes, you can generate UPS Ground Saver labels (formerly known as UPS SurePost) directly within the PluginHive app. To do this: 1. Open the PluginHive app. 2. Navigate to the **Orders** section. 3. Select the orders you want to ship. 4. Click on **Generate Labels** to create UPS Ground Saver shipping labels in bulk. Note that this label generation happens within the app interface, not directly from the Shopify Orders page. If you want UPS Ground Saver labels integrated and generated directly from Shopify’s native order page, that would require assistance from Shopify support, as it is outside the scope of the PluginHive app.

Is it possible to print UPS Ground Saver labels directly through the PluginHive app and offer this service to customers at checkout?

Yes, you can print UPS Ground Saver labels directly through the PluginHive app. Although the service name has changed from UPS SurePost to UPS Ground Saver, the functionality to generate shipping labels remains the same. To create UPS Ground Saver labels in bulk within the app, follow these steps: 1. Open the PluginHive app in your Shopify admin. 2. Navigate to the **Orders** section. 3. Select the orders for which you want to generate shipping labels. 4. Click on **Generate Labels** to create UPS Ground Saver shipping labels. Please note, if you want to generate UPS Ground Saver labels directly from the Shopify Orders page using Shopify’s native shipping integration, this functionality is managed by Shopify and not supported by the PluginHive app. For assistance with Shopify’s native services, contacting Shopify support is recommended. If you need personalized guidance or wish to discuss your shipping setup, scheduling a call through PluginHive’s appointment link is available.

Is it possible to display UPS and DHL Express shipping service names in multiple languages at checkout when using PluginHive?

PluginHive’s app currently supports displaying and updating shipping service names only in English. The app does not provide a built-in feature to translate or localize the names of UPS or DHL Express services shown at checkout. To enable multilingual shipping service names, you should: – Explore Shopify’s native checkout customization options or apps designed for multi-language support. – Consider using Shopify translation apps or scripts that can replace or localize shipping service text during checkout. – Review Shopify’s documentation or community resources for methods to localize shipping options based on the storefront language. PluginHive itself does not manage shipping option translations, so this must be handled within Shopify or through third-party localization tools.

Is it possible to connect LTLSelect with UPS for shipping, and how can I do it since we currently use UPS?

LTL shipments through UPS are not supported by PluginHive. For LTL Freight shipments, PluginHive supports FedEx, DHL Express, and XPO Logistics only. Therefore, connecting LTLSelect shipments through UPS is not possible within the PluginHive platform.

Is it possible to change or update UPS services used within the PluginHive app to accommodate customer requirements such as Saturday Delivery?

Yes, you can update automation rules and service selections in the app settings to switch UPS services. To do this: 1. Access App Menu -> Settings -> Automation. 2. Edit the existing UPS shipping rules to select different UPS service types such as UPS Express or UPS Standard that support Saturday Delivery. 3. Make sure corresponding carrier services have Saturday Delivery enabled under Settings -> Shipping Rates -> Carrier Services. 4. Save changes and test by generating labels. If you need PluginHive support to assist with changes or clarifications, provide details on your requirements.

If I have already set my preferred shipping services in PluginHive but other UPS options still appear at checkout, why is that happening?

The additional UPS options appearing at checkout despite setting preferences in PluginHive usually originate from another source in your Shopify setup, such as a different shipping app or Shopify’s native shipping settings. To resolve this, you need to: – Review other third-party shipping apps installed in your Shopify store and disable conflicting rate sources. – Check Shopify’s native shipping settings to ensure no other UPS options are enabled there. Only one source should manage UPS shipping rates to avoid duplication on checkout.

I’m only seeing three UPS services at checkout with customized names, and no available rates for locations like Palau. Why?

The available UPS services depend on what UPS offers for the specific shipment destination and details. If only three services appear, it means UPS only provides those services for that shipment type or location. Regarding Palau, UPS does not provide shipping services there, which is why no rates appear. To confirm UPS service availability for any destination: 1. Recreate the shipment on UPS.com directly using the exact package and destination details. 2. Review the UPS services shown to verify what they offer. 3. Rates can only be shown in your store if UPS provides the service for that location.

How does the PluginHive Multi Carrier Shipping Label app support UPS SurePost services for Shopify stores?

The PluginHive Multi Carrier Shipping Label app enables Shopify store owners to automate their shipping process with UPS SurePost services by providing the following features: – Display UPS SurePost shipping rates directly on the Shopify checkout page, allowing customers to select this shipping option. – Generate shipping labels for orders using UPS SurePost, including bulk label generation to streamline high-volume shipping. – Send live tracking updates to customers automatically, enhancing the post-purchase experience. – Support additional shipping functionalities such as duties calculation, insurance options, and package management. This functionality helps integrate UPS SurePost seamlessly into Shopify stores to optimize shipping logistics.

How can I verify which UPS services and rates are available for a specific shipment destination?

To check available UPS services for any shipment: 1. Visit the UPS website (UPS.com). 2. Use the shipping calculator or create a test shipment with the same origin, destination, and package details as your store shipment. 3. Review the list of available UPS services and their respective delivery times and costs. 4. This reflects the actual services UPS offers and therefore what will be available through PluginHive at checkout. If services are missing in your store checkout, typically, it means UPS does not provide those services for the shipment in question.

How can I verify if UPS Saturday Delivery is correctly set up in the PluginHive app?

To verify setup: – Check that the Saturday Delivery action is enabled in your UPS automation rules for the applicable UPS services (such as UPS Standard and UPS Express). – Confirm that Saturday Delivery is also enabled at the service level under Carrier Services in the app settings. If Saturday Delivery is enabled in automation rules but not at the service level, it will not be applied. Both must be enabled for Saturday Delivery to work.

How can I stop shipping via UPS SurePost using PluginHive?

To stop shipping via UPS SurePost in PluginHive, follow these steps: 1. Navigate to the PluginHive app dashboard. 2. Go to **Settings**. 3. Select **Carriers** from the settings menu. 4. Choose **UPS** from the list of carriers. 5. Locate the **Other Details** section within the UPS settings. 6. Disable or uncheck the UPS SurePost shipping option. 7. Save your changes. This will effectively stop any shipping via UPS SurePost services through PluginHive.

How can I show only UPS Ground shipping service and exclude shipping to specific states like California, Oregon, Washington, Alaska, and Hawaii?

To limit your shipping rates to UPS Ground only and exclude certain states, follow these steps within the PluginHive app or your shipping configuration platform: 1. In the shipping settings, filter or restrict available UPS services to show only “UPS Ground.” This might be under service selection or rate filtering options. 2. To exclude shipping to California, Oregon, Washington, Alaska, and Hawaii, configure shipping zones or restrictions by: – Creating a shipping zone that excludes these states, or – Applying shipping rules to block or disable UPS shipping rates for these specific states. 3. Save your settings and test by attempting checkout with shipping addresses in the excluded states to confirm UPS shipping does not appear, and check that only UPS Ground appears for allowed locations. Note: The exact interface steps may vary depending on your platform integration, but filtering services and excluding regions by creating shipping zones or rules is the standard approach.

How can I set up UPS shipping services for European countries using the PH Multi-Carrier Shipping Label app in Shopify?

To offer UPS shipping for European countries using your existing UPS account and the PH Multi-Carrier Shipping Label app, follow these steps: 1. Log in to your Shopify admin panel. 2. Navigate to **Settings > Shipping and Delivery**. 3. Under the Shipping profiles section, click **Edit profile** for the relevant shipping profile. 4. Click **Add Shipping Zone** to create a new zone specifically for European countries. 5. Select the individual European countries or use a region that covers them. 6. Add shipping rates for this new zone and ensure you select the **PH Multi-Carrier Shipping Label** rates option to enable calculated shipping rates via the app. 7. Confirm that within the PH Multi-Carrier Shipping Label app settings, UPS shipping rules are configured correctly—ideally with the rule condition set to “Any” to display calculated rates appropriately. 8. Save all changes and perform a test checkout to verify that UPS shipping options appear correctly for European destinations. This setup extends your existing UPS shipping services beyond the USA and Canada to Europe by properly configuring the Shopify shipping zones and integrating the app’s rate calculation features.

How can I set up the PluginHive app to automatically assign UPS services and show the cheapest UPS shipping option on my store when using flat rates for UPS shipping?

To automatically assign UPS services and ensure the cheapest UPS option is selected when you currently use flat rates, you need to set up automation rules within the PluginHive app. Since flat rates do not trigger live calculated UPS rates by default, follow these steps: 1. Access the PluginHive app on your store dashboard. 2. Create automation rules that detect when an order uses your UPS flat rate shipping method. 3. Configure these rules to automatically assign the corresponding UPS service to that order within the app, enabling calculated shipping services to be reflected accurately. 4. Test the setup by placing an order choosing UPS and verifying that the app assigns the correct UPS service according to your rules. For detailed guidance or assistance, PluginHive support offers a scheduled call to help configure these automation rules tailored to your store setup.

How can I select UPS as the carrier for label generation in PluginHive when USPS is automatically assigned?

To select UPS for label generation instead of the default USPS service: 1. Open the PluginHive app and click on the relevant Order Number. 2. Under the Rate Summary section for that order, click to select your preferred UPS shipping service from the available options. 3. Generate the shipping label using the selected UPS service. If you face difficulties with your UPS account integration or carrier selection, you can provide an order number and grant permissions to generate a label with UPS, enabling support to troubleshoot further. Additionally, PluginHive offers Zoom calls for personalized assistance, which can be booked through their appointment link.

How can I select signature and insurance options for FedEx and UPS shipments before generating labels in PluginHive?

You can add special services like delivery signature and insurance as follows: 1. Navigate to Orders in the app. 2. Select the relevant orders to generate labels for. 3. Click on “Advanced” options. 4. Choose “Edit Special Features.” 5. Here, you can enable insurance and delivery confirmation (signature) options before generating labels. Note: Signature options for FedEx may differ; signature service availability might be limited to UPS and USPS within the app.

How can I select and display only specific carrier services (e.g., FedEx Ground and UPS Standard) in PH Multicarrier Shipping Label app, similar to what I could do with PH Ship Rate & Track for FedEx? Can I also configure settings like residential/business classification and including tax in rates?

The PH Multicarrier Shipping Label app uses automation rules to control which carrier services are displayed, but does not currently offer a direct dropdown menu to individually select specific carrier services like FedEx Ground or UPS Standard within Shopify settings. To configure your preferred services and additional options: 1. Use the app’s rate automation rules to include or exclude specific carrier services by setting conditions/rules based on service names or carrier types. 2. Configure rate adjustments, such as adding percentage markups or discounts, within these automation rules. 3. For residential/business rate classification and tax inclusion, check the app settings for options to enable classifying rates by customer address type (residential vs business) and toggling tax inclusion on shipping rates. These features may require specific configurations inside the app rather than Shopify settings. If you need detailed assistance configuring these preferences, contacting support or setting up a walkthrough call is recommended to tailor the setup to your exact needs.

How can I schedule a Zoom meeting with PluginHive support to discuss automation setups and bulk label printing, including multi-carrier service selection?

To schedule a Zoom meeting with PluginHive support for discussing automation setups, bulk label printing, and multi-carrier service selection, use the appointment booking link provided by PluginHive support. After booking, you will receive a confirmed time along with the Zoom meeting link, meeting ID, and passcode to join at the scheduled time. Ensure you join the meeting promptly to cover all your queries effectively.

How can I restrict UPS shipping options at checkout to only specific services like Ground, 2 Day, and Air, avoiding other UPS options appearing?

To limit UPS services displayed in your store checkout: 1. Open the PluginHive app and go to **Settings > Shipping rates > Rate automation**. 2. Locate the rate automation rule for the relevant shipping zone (for example, “UPS – Other United States”). 3. Click **Edit** on that rule. 4. Under **Action Details**, remove all UPS services currently selected. 5. Manually select only the UPS services you want to offer (e.g., UPS Ground, UPS 2 Day Air). 6. Save the changes. This ensures customers only see the specified UPS shipping options at checkout.

How can I remove UPS Ground from appearing at checkout and ensure that only my preferred flat rate and specific services (NDA, 2DAY, 3DAY) pull through from my carrier profile?

To remove UPS Ground from appearing at checkout and display only your preferred shipping services (including flat rate rules and NDA, 2DAY, 3DAY options), follow these steps: 1. Go to the PluginHive app settings within your Shopify admin. 2. Navigate to **Shipping Rates** and then to **Rate Automation Rules**. 3. Edit the rate automation rules to include only the preferred shipping services you want to offer (e.g., NDA, 2DAY, 3DAY) and exclude UPS Ground. 4. Save the updated rules to ensure that only these services pull through during checkout. If UPS Ground still appears, double-check the carrier profile settings to confirm that UPS Ground is deselected or disabled, and ensure your flat rate rules are properly configured to override or exclude unwanted services.

How can I remove or enable blocked pop-ups in my web browser?

Pop-up blocking is controlled by your web browser settings. For Google Chrome, follow these steps to allow pop-ups: 1. Open Google Chrome and click on the three-dot menu in the top-right corner. 2. Select **Settings** from the menu. 3. In the Settings page, click on **Privacy and security** in the left sidebar. 4. Click on **Site Settings** under Privacy and security. 5. Scroll down and select **Pop-ups and redirects**. 6. Change the setting to **Allowed** or add specific sites to the allow list to enable pop-ups from those sites. This will remove the blocked pop-up notification and enable pop-ups as per your preferences. The process may vary slightly for other browsers.

How can I reduce the need to manually select the UPS shipping service each time in the shipping process?

To streamline your UPS shipping workflow and avoid manually selecting the service each time: 1. Check if your shipping app or platform supports setting a default UPS shipping service. 2. Enable the “New UI” (user interface) of the shipping app, as it may offer improved automation and service selection features. 3. To enable the New UI, contact support or verify in your app settings that the New UI is activated for your store. 4. Once enabled, configure your preferred UPS shipping service as default within the New UI options. 5. Save these settings so that when you create shipments, the preferred UPS service auto-populates, reducing manual selection. 6. If you continue to face difficulties, reach out to the support team with your store details to confirm the correct setup and enablement of the New UI.

How can I modify or rename the UPS shipping service names, such as “UPS Ground,” displayed at checkout using PluginHive?

You can rename UPS shipping services through the PluginHive app’s shipping settings by following these steps: 1. Open the PluginHive app in your Shopify admin. 2. Navigate to **Settings**. 3. Select **Shipping Rates**. 4. Locate the **Rename Services** option. 5. Update the UPS shipping service names (e.g., change “UPS Ground” to your preferred name). 6. Save your changes. After updating, confirm the changes by testing a checkout transaction to ensure the new service names display correctly.

How can I manage multiple UPS accounts connected in the PluginHive app to ensure the correct shipping services are offered at checkout?

When you connect your UPS accounts using the new registration mode, multiple UPS profiles might appear in your settings. To confirm which account has the correct information for the services you use or to delete extra accounts, you need to: 1. Review the UPS profiles listed in the app settings and identify which one includes the shipping services applicable to your business (e.g., Next Day, 2nd Day, 3 Day delivery). 2. Ensure that your shipping zones and rates correspond correctly to the associated UPS account to prevent incorrect shipping options from showing at checkout. 3. If there are duplicate or unnecessary UPS accounts, remove or disconnect them via the app settings or by contacting support for assistance. 4. Verify your shipping profiles in your store’s shipping settings, making sure only the correct UPS services are enabled per region. 5. For detailed troubleshooting and confirmation, consider scheduling a support session to review your setup and ensure seamless integration of the UPS account into PluginHive.

How can I make a shipper eligible for handling Dangerous Goods shipments in PluginHive UPS Shipping app?

To enable shipping for products categorized as Dangerous Goods, your UPS account must have permissions specifically enabled to handle Dangerous Goods shipments. You need to contact your UPS Account Representative and request the required permissions to be granted for your account. Discuss your shipping requirements with the representative to determine the most feasible and compliant way to ship Dangerous Goods. Once your account permissions are updated, you can process Dangerous Goods shipments through the app.

How can I limit the shipping options shown at checkout to only Ground and Standard, and remove Express options in PluginHive UPS shipping app?

To limit the shipping options displayed at checkout and remove unwanted services such as Express options in the PluginHive UPS shipping app, follow these steps: 1. Open the PluginHive UPS shipping app dashboard in your store admin. 2. Navigate to the section where you can manage or configure UPS shipping services. 3. Disable the unwanted shipping services (e.g., Express options) by unchecking or toggling them off within the app’s service settings. 4. Save the changes to update your configuration. 5. Verify the changes on the frontend checkout page to ensure only the selected services, such as Ground and Standard, are visible. If the changes are not reflected on the frontend, double-check that the settings were saved properly. It may also help to clear any cache on your site or browser to see updated shipping options. For visual guidance, PluginHive provides tutorial videos or resources demonstrating how to enable or disable specific UPS services at checkout. If you still face issues, consider sharing screenshots of your current service settings for further assistance.

How can I hide unwanted UPS shipping services that are appearing at checkout when I have limited which services should show?

If multiple UPS services are showing despite selecting limited services, it may be due to an active UPS rule with an “Any” condition that displays all available UPS services. To hide the unwanted services, you should: 1. Access the rules configured for UPS shipping services in your PluginHive app. 2. Look for any rule with the condition set to “Any” that enables all UPS services. 3. Disable or delete this “Any” condition rule. Once this rule is disabled, only the specifically selected UPS services will appear at checkout for both Canadian and US addresses. Verify the changes by testing the checkout and confirm that only the intended services display.

How can I hide all UPS shipping services at checkout and only show fixed shipping rates using PluginHive’s app?

You can hide all UPS shipping rates by removing the app-generated rates from your Shipping Profile. Follow these steps: 1. Go to App Settings -> Shipping and Delivery in the PluginHive app. 2. Click on the Shipping Profile you want to edit. 3. Under the Shipping Zones section, locate the Multi Carrier App Rates and remove them. 4. Save your changes. Once you do this, UPS rates from the app will no longer appear at checkout, and only your fixed shipping rates will be shown.

How can I ensure my PluginHive UPS setup uses UPS Expedited for all USA shipments with specific box sizes and weights assigned to orders?

To configure this properly: 1. Verify your Automation Rules are correctly set to apply UPS Expedited service exclusively for USA shipping. 2. Add detailed box packaging dimensions and weights into the app’s packaging settings that match your actual box sizes (e.g., 1 Candle box: 152x152x152 mm, ~1kg). 3. Assign correct product dimensions in the PluginHive app’s Products page, so the app can automatically select the right box based on the order contents. 4. Confirm product weights are accurate within Shopify, as the app uses this data for box selection automation. 5. Note that if you do not have Carrier Calculated Shipping enabled in Shopify, live shipping rates will not show at checkout even if automation is set; you will need Carrier Calculated Shipping enabled plus at least a Starter Plan subscription on PluginHive for live rates. 6. For flat-rate shipping models (e.g., flat $14.95 shipping for 1 candle, free shipping for 2+), configure your packaging and automation settings accordingly since live calculated rates won’t apply.

How can I enable UPS Ground Saver shipping service to show rates at checkout and generate shipping labels using PluginHive UPS Shipping Plugin?

To enable UPS Ground Saver and have it show rates at checkout while also generating shipping labels, follow these steps: 1. Access the PluginHive UPS Shipping plugin settings within your store’s admin panel. 2. Navigate to the shipping services or carrier settings section. 3. Enable the UPS Ground Saver service along with other desired UPS services such as UPS Ground, UPS Next Day Air, UPS 2nd Day Air, and UPS Next Day Air Saver. 4. Save the settings to apply the changes. 5. Once enabled, the UPS Ground Saver service rates will be displayed during customer checkout. 6. You can generate shipping labels for shipments using UPS Ground Saver directly through the plugin interface. Note: To fully activate UPS CTP (Carrier Transport Program) and access negotiated rates or billing features, you need to provide your UPS CTP code and billing address, which must be obtained from UPS and shared with PluginHive support for configuration.

How can I enable the “Future Services” option to ensure UPS rates are shown for shipping zones in Shopify?

To enable “Future Services” for shipping rates in Shopify when using PluginHive: 1. Log in to your Shopify Admin panel. 2. Navigate to Settings > Shipping and Delivery. 3. Locate the shipping zone you want to configure (e.g., Canada). 4. In the PluginHive app settings for that zone, look for the option labeled “Future Services” or “Automatically show new shipping services to customers when they become available.” 5. Enable this option by toggling it on. 6. Save your changes. With this enabled, any updates or changes you make in PluginHive to shipping rules will automatically reflect at checkout, ensuring UPS rates appear properly.

How can I enable and use the UPS Ground Saver service in my Shopify store with the PluginHive Multi Carrier Shipping Label app?

To use UPS Ground Saver in your Shopify store via the PluginHive app, follow these steps: 1. Install the PluginHive Multi Carrier Shipping Label app from the Shopify App Store. 2. Connect your UPS account within the app settings. 3. Enable UPS Ground Saver as one of the available shipping options in the app. 4. Once configured, customers will see UPS Ground Saver rates at checkout. 5. Verify generated rates at checkout with your UPS account team to ensure accuracy. If you need assistance, schedule a free onboarding call with PluginHive for a live demo and configuration help.

How can I disable the “Adult Signature Required” option for one of my UPS accounts in the app when generating shipping labels?

To disable the “Adult Signature Required” option for a UPS account when generating shipping labels, follow these steps: 1. Go to the Orders page in the app. 2. Select the orders for which you want to generate shipping labels. 3. Click on “More Action” and then select “Edit Special Service.” 4. In the special services settings, disable the “Adult Signature Required” option. 5. Proceed to generate the shipping label. This process allows you to turn off the Adult Signature requirement on a per-order basis, even if the account settings have it enabled by default.

How can I disable normal FedEx shipping and only allow FedEx Freight and UPS services for my orders in PluginHive?

You can configure PluginHive to restrict normal FedEx shipping rates and show only FedEx Freight and UPS rates by setting up a weight-based rate automation rule for FedEx. Follow these steps: 1. Log in to your PluginHive app and navigate to **App Settings**. 2. Go to **Shipping Rates** and then select **Rate Automation**. 3. Find and edit the existing FedEx rule by clicking on **Edit FedEx Rule**. 4. Configure the rule to show FedEx rates only for orders with a weight **greater than or equal to 150 lbs**. This will filter out normal FedEx services for lighter shipments. 5. Within this rule, enable **only the freight services** offered by FedEx (FedEx Freight). 6. Save the changes. 7. Test the setup by placing sample orders: – Place an order below 150 lbs and verify that FedEx (normal) rates are not shown. – Place an order equal or above 150 lbs and verify that FedEx Freight rates are displayed. 8. Ensure UPS services remain active and selectable for relevant orders as usual. This approach effectively disables normal FedEx options while allowing FedEx Freight for LTL shipments and UPS for standard shipments.

How can I correctly configure shipping rules in PluginHive to ensure only specific UPS services are shown for different US regions?

Follow these steps to configure shipping rules properly: 1. Go to the PluginHive App > Settings > Shipping Rates > Rate Automation. 2. Review your existing shipping rules (e.g., “UPS – Contiguous United States” and “UPS – Other United States”). 3. Decide which UPS services you want to offer for each geographical region. For simplicity, if shipping services are consistent, consolidate regions into one rule. 4. Enable only the UPS services you want to display in that rule by selecting or deselecting services. 5. Disable any redundant or conflicting rules (such as the secondary rule if not needed). 6. Save changes. 7. Clear your store cache or use an incognito browser session to test the checkout page. 8. Verify that only the intended UPS shipping options appear for all relevant US states, including Hawaii, Alaska, and Puerto Rico.

How can I connect UPS Mail Innovation service through the PluginHive app?

The PluginHive app supports UPS Ground, Express, and UPS Ground Saver services; however, the UPS Mail Innovation service is not supported. Therefore, it is not possible to connect UPS Mail Innovation through the app. For UPS shipping services, you can use the supported service types mentioned above.

How can I configure the PluginHive app to show only UPS Ground as a shipping option at checkout, instead of all UPS services?

To display only UPS Ground at checkout using the PluginHive MultiCarrier Shipping app, follow these steps: 1. Log in to your Shopify admin and go to the PluginHive app. 2. Navigate to **Settings > Shipping Rates > Rate Automation** section. 3. Locate the “Auto Rule For UPS” and click on **Edit**. 4. Under the **Action Details** section, select **Add Carrier/Service**. 5. From the drop-down list, instead of selecting “ALL” UPS services, choose **UPS Ground** specifically. 6. Click **Update Rule** to save your changes. This configuration ensures that only UPS Ground is displayed as a shipping option during checkout.

How can I configure shipping rules in PluginHive to display only specific UPS services like SurePost and Ground to customers?

To configure shipping rules in PluginHive to display only specific UPS services (e.g., SurePost and Ground), do the following: 1. Log into your PluginHive account and go to the shipping rules or settings section. 2. Locate the rules related to UPS shipping services. 3. Edit the rule that controls which UPS services show to customers. 4. Select or include only the desired UPS services such as SurePost and Ground in the list of active shipping methods. 5. Save the changes to update the rules. 6. Test the checkout process on your Shopify store to verify that only SurePost and Ground services appear as shipping options. By tailoring the shipping rules, you ensure customers see only relevant UPS delivery options, improving their shopping experience and matching your business preferences.

Has the PluginHive Shopify app been updated to include Delivered at Place (DAP) as an option in the Terms of Sale (Incoterms) dropdown for UPS shipments?

Yes, the PluginHive Shopify app has been enhanced to include all Terms of Sale for UPS shipments, including Delivered at Place (DAP). This new option can be configured directly from the carrier settings page within the app. You can now select DAP as the Term of Sale for your UPS shipments without any limitations.

Does this platform support UPS Mail Innovations service?

No, the platform does not support UPS Mail Innovations services at this time. However, you can use the app with your UPS account for standard UPS shipping services and UPS Surepost. If you need to ship using UPS Mail Innovations, an alternative solution outside this app would be necessary.

Does the PluginHive app support UPS Mail Innovations service integration with Shopify stores?

Currently, the PluginHive app does not support UPS Mail Innovations service integration for Shopify stores. This shipping method is not available within the PluginHive solutions for Shopify at this time. Users looking to utilize UPS Mail Innovations will need to seek alternative methods or wait for a possible future inclusion, though no timeline or release plans are provided.

Does Shopify natively support UPS SurePost shipping service?

No, the native Shopify UPS integration does not support UPS SurePost (sometimes called Ground Saver). Merchants wanting to offer UPS SurePost on Shopify must use third-party apps like PluginHive’s Multi-Carrier Shipping Label app, which can integrate UPS SurePost rates and label generation into the Shopify checkout and fulfillment process.

Does PluginHive’s service allow adding declared value (insurance) to a UPS shipping label, and how can I do this when purchasing a label?

Yes, the PluginHive Multi Carrier Shipping Label app supports generating UPS shipping labels that include insurance (declared value). To add declared value to a UPS label: 1. Install and set up the PluginHive Multi Carrier Shipping Label app with UPS integrated. 2. When creating a shipping label within the app, look for the option to specify declared value or insurance coverage for the package. 3. Enter the declared value amount you wish to insure the package for before finalizing the label purchase. This ensures the package is insured through UPS during shipment.

Does PluginHive support UPS Saturday Delivery service, and what are the options to handle it?

PluginHive currently does not support UPS Saturday Delivery service in its shipping automation and label generation features. as a workaround, you must exclude Saturday Delivery from your shipping rules in the app to ensure rates and labels process correctly. The PluginHive team is working on future enhancements to support this service. Meanwhile, customers must avoid using Saturday Delivery services in the app.

Does PluginHive currently support the UPS Worldwide Economy shipping service?

No, as of now, PluginHive apps do not support the UPS Worldwide Economy service. This service is not available for selection or integration within PluginHive shipping solutions. Users requiring UPS shipping options will need to select from the currently supported UPS services within the PluginHive platform.

Despite setting limits to three UPS services for the continental US zone, why are additional UPS rates still appearing at checkout?

This usually happens because multiple rate automation rules overlap, or one rule still includes all UPS services. To fix this: 1. Review all shipping zones and rate automation rules in the PluginHive app under **Settings > Shipping rates > Rate automation**. 2. Confirm that no other rule for the affected zone includes all UPS services. 3. Edit each rule to remove unnecessary UPS services, allowing only your preferred options. 4. Ensure shipping zones are accurately defined and do not overlap unintentionally. 5. Save all changes and test checkout again. This step will prevent unwanted UPS service options from displaying at checkout.

Can you confirm if an order was fulfilled automatically with UPS Expedited, or if it was manually selected by the shop owner?

It is possible to confirm from the system logs that an order was fulfilled with UPS Expedited. For order #32390, it was confirmed that the fulfillment used UPS Expedited. Since the order was already fulfilled, further investigation into the selection source was limited. For future orders, checking the logs at fulfillment time can clarify whether the selection was manual or automated.

Can you clarify the difference between ‘SIGNATURE_CONFIRMATION’ and ‘ADULT_SIGNATURE_CONFIRMATION’ in the UPS Delivery Confirmation column, and which should be used?

The ‘UPS Delivery Confirmation’ column in the product CSV accepts specific values controlling the type of signature required: – ‘SIGNATURE_CONFIRMATION’: Requires a standard signature upon delivery. – ‘ADULT_SIGNATURE_CONFIRMATION’: Requires an adult recipient’s signature upon delivery, adding an age verification step. Use ‘SIGNATURE_CONFIRMATION’ if you want a basic signature requirement on all packages. Choose ‘ADULT_SIGNATURE_CONFIRMATION’ only if adult verification is mandatory for your shipments. For most general purposes, and to avoid complications, ‘SIGNATURE_CONFIRMATION’ is sufficient and recommended unless adult signature is explicitly needed.

Can the PluginHive Multi Carrier Shipping Label app assign specific products like surfboards to UPS for dimensional shipping while using other shipping options for the rest of the cart?

Yes, the PluginHive Multi Carrier Shipping Label app supports over 33 carriers, including UPS and FedEx, and can calculate shipping rates based on dimensional weight. This means you can assign oversized products like surfboards to UPS for dimensional shipping while allowing other products to use default packaging and pricing chosen by customers at checkout. The app enables accurate rate display, label generation, and live tracking updates for each carrier.

Can the normal UPS Express service be canceled separately from the UPS Express with Saturday Delivery service to avoid charges if the delivery occurs during the week?

The PluginHive app generates labels using selected UPS services but does not manage UPS billing or service cancellation independently. The normal UPS Express service alongside Saturday Delivery is handled within UPS shipping options, and billing depends on UPS policies. For questions on charges or cancellations of specific services like Saturday Delivery, please consult UPS directly. The app is for label generation and does not modify UPS billing or service cancellations.

Can PluginHive’s Shopify app enable UPS SurePost (Ground Saver) shipping service integration for Shopify stores?

Yes, PluginHive’s Multi-Carrier Shipping Label app for Shopify can enable UPS SurePost (Ground Saver) service integration. This allows Shopify merchants to offer SurePost rates and process SurePost orders at checkout, even though the native Shopify UPS integration does not support SurePost. To enable this: 1. Install and configure the PluginHive Multi-Carrier Shipping Label app from the Shopify App Store. 2. Connect your UPS account within the app by entering your UPS profile details, including User ID and credentials. 3. Enable UPS SurePost as an available shipping method in the app’s carrier settings. 4. Test the checkout flow on your Shopify store to confirm SurePost rates are displayed and selectable. If rates do not reflect negotiated pricing, verify that the UPS account credentials uploaded correspond to an account with negotiated UPS SurePost rates enabled.

Can I update the service name of UPS SurePost (USPS) to UPS Ground Saver without losing the estimated transit times shown at checkout?

Yes, you can update the service display name without affecting the estimated delivery times as long as the estimated delivery data is provided by the UPS carrier for that specific service. However, there are cases where the estimated delivery time might be missing if it was manually added or not assigned to that renamed service. To ensure estimated transit times remain visible at checkout: 1. Verify that the service you renamed corresponds to the UPS service that provides estimated delivery data directly from the carrier. 2. Check if there are multiple SurePost services in your setup — in some cases, one service might have manually added estimated delivery times while another does not. 3. Confirm which service is actually being displayed at checkout and ensure it has the correct estimated delivery configuration. If the displayed service lacks the estimated delivery, update or sync it to ensure carrier-provided transit times show correctly after renaming the display name.

Can I restrict specific variant SKUs to ship only via overnight or 2-day UPS service without affecting other variants or allowing standard shipping for those SKUs?

No, PluginHive does not currently support setting shipping service rules exclusively based on specific products or variant SKUs. While you can create shipping rules based on conditions such as Zone, Order Price, or Total Weight, it is not possible to restrict certain SKUs to only overnight or 2-day UPS services while excluding standard shipping for those SKUs without impacting others. You will need to manage shipping options more generally rather than by individual product variants.

Are UPS shipping services like UPS 3 Day, Standard, or others always available for US territories such as Puerto Rico?

Not necessarily. UPS shipping services availability varies by destination and package specifics. For territories like Puerto Rico, services might be limited compared to the contiguous US. If you do not see expected services (e.g., UPS 3 Day), it could be because UPS does not offer those services for those territories or shipment conditions. To verify: 1. Check the UPS website by simulating a shipment to the specific territory. 2. Confirm which UPS services and rates are offered there. 3. The app reflects only what UPS provides; you cannot show services that UPS does not support for that destination.

After setting automation rules for UPS shipping in PluginHive, how can I verify that the rules are applied correctly to orders?

To verify that UPS shipping automation rules are working as expected: 1. Place a test order on your store selecting the UPS shipping option. 2. Check the order details in the PluginHive app or your store’s order management system to confirm that the UPS shipping method assigned matches the expected UPS service per your rules. 3. Review the shipping charges to verify the cheapest UPS option or the free shipping (if configured for specific products) is correctly applied. 4. If the assigned service or charges do not align with the rules, revisit the automation configurations and adjust conditions or priorities. You can request further testing assistance from PluginHive support by scheduling another call if needed.

After adding new UPS shipping services in the PH MultiCarrier Shipping Label app, why am I still only seeing UPS Ground at checkout and how can I enable other UPS services?

To enable additional UPS services for display at checkout beyond UPS Ground, you must ensure the services are properly included in the Rate Automation rules. Follow these steps: 1. Navigate to the app’s **Settings** > **Shipping Rates** > **Rate Automation**. 2. Select the specific Rate Automation rule assigned to your store or shipping profile (e.g., “Auto Rule For Neighbors and Co”) and click **Edit**. 3. Within the rule, add all the desired UPS shipping services you want to offer at checkout. 4. Click **Update Rule** to save changes. Note: Sometimes modifying the Automation Setup rules alone (under Settings > Automation > Setup) does not update the active Rate Automation rules used at checkout. You must update the specific Rate Automation rules under Shipping Rates to reflect your desired services. Once these steps are completed correctly, all enabled UPS services should appear at checkout accordingly.

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Shopify Multi Carrier Shipping Label App